Q-See QSDR, QSD9004, QR User Manual

Remote Monitoring

Guide

DVR MODELS QR, QSDR & QSD9004

PC with Windows

Operating System

iPhone

Setup and Operating Guide for Remote Internet and Smartphone Monitoring,

MyQ-See DDNS, and Email Notification

Android

BlackBerry*

* Select Models

1

Thank You for Choosing a Q-See Product!

This manual was accurate at the time it was completed. However, because of our ongoing

THANK YOU FOR PURCHASING THIS Q-SEE PRODUCT.

effort to constantly improve our products, along with smartphone and router manufacturers

EVERY EFFORT HAS BEEN MADE TO MAKE THIS DVR SIMPLE TO ASSEMBLE AND USE. HOWEVER, IF

adding and changing features on their products, it is possible that some functions may

YOU SHOULD RUN INTO ANY DIFFICULTIES DURING ITS INSTALLATION OR OPERATION, WE ARE HERE
FOR YOU.

change from how they are described. We encourage you to visit our website at www.Q-see.
com to check for the latest firmware and sofware updates as well as product announcements.

Throughout the manual we have highlighted warnings and other important information that will
assist you in operating your new system in a safe and trouble-free manner. Please take the
time to read and follow all instructions and pay attention to alerts as shown below:

TABLE OF CONTENTS

1. CONFIGURING THE DVR FOR REMOTE ACCESS 4

1.1 Network Settings 4

UPnP 5

DHCP 8

PPPoE 9

Static 10

1.2 Port Forwarding 12

1.3 DDNS (Dynamic Domain Name Service) 17

IMPORTANT! Red boxes with this icon indicate warnings. To prevent

possible injury or damage to the product, read all warnings before use.

NOTE! Text in blue boxes with the Information icon offer additional guidance
and explanations about how to make the most out of your system.

Every effort has been made to make this manual easy to understand and follow. However, if
you should run into any difficulties during any of these operations, we are here for you.

MAILING ADDRESS

Q-See Products

Digital Peripheral Solutions, Inc.

8015 E. Crystal Drive

Anaheim, CA 92807

PRODUCT SUPPORT, DOWNLOADS,
FIRMWARE UPDATES
& MANUALS

www.Q-See.com

CUSTOMER SUPPORT

FAX

714-998-3509

Live Chat at www.Q-See.com (M-F, 8-5 PST)

Email: [e-mail]
Phone: [phone] (M-F, 8-5 PST)

2. REMOTE MONITORING WITH A PC 19

2.1 Configuring Your Computer 19

2.2 Net-Viewer Software 25

Logging in to Net Viewer 25

Viewing Live and Recorded Video 26

Setup 27

PTZ Controls 31

3. E-MAIL NOTIFICATION SETUP 32

4. REMOTE MONITORING USING A SMARTPHONE 34

Android 35

BlackBerry 38

iPhone 44

Symbian 46

Windows Mobile 49

WEBSITE

www.Q-See.com

© 2011 Q-See. Reproduction in whole or in part without written permission is prohibited. All
rights reserved. This manual and software and hardware described herein, in whole or in part,
may not be reproduced, translated, or reduced to any machine-readable form without prior

written approval.
Trademarks: All brand names and products are trademarks or registered trademarks of their

respective owners.

Q-See is a registered trademark of DPS, Inc.
Disclaimer: The information in this document is subject to change without notice. The

manufacturer makes no representations or warranties, either express or implied, of any kind
with respect to completeness of its contents.

Manufacturer shall not be liable for any damages whatsoever from misuse of this product.

Rev. 1.1 3/24/2011

2 3

CONFIGURING THE DVR FOR

Shut Down

CHAPTER 1

REMOTE ACCESS

1.1 NETWORK SETTINGS

The Network Setup menu options need to be configured in order to access the DVR remotely
over a network or the Internet. You will make the settings in the Network Setup menu.

NOTE! You must have a PC connected to the same router as the DVR before
proceeeding.

To access the Network Setup menu, right­click with the mouse to bring up the Pop-Up

Menu. Select Main Menu.

PICTURE 1-1

Select NETWORK in the Main Menu
window.

UPNP

Universal Plug and Play, or UPnP for short, is a new set of networking protocols created by
consumer electronics manufacturers to allow easier connections of networked devices such
as computers, printers, mobile devices and network-capable security DVRs. Your DVR has
UPnP functionality built in which allows it to automatically seamlessly connect to a network,
obtain an IP address on that network and interact with other devices on the network - without
the need for special software or time-consuming configuration routines.

Things you will need to know :

1. The make and model of the router.

2. Whether your router supports UPnP

3. The IP address for the router.

4. You will be forwarding ports 80, 9000 and 18004.

NOTE! Check with your Router’s owner manual or the website of your
router’s manufacturer to determine whether it supports UPnP. If it does not,
then you will need to follow the instructions for Simple Port Forwarding as laid

out in Section 1.2. If you are still unsure about whether your router supports UPnP, you can
determine this by proceeding with Part 1, below.

PART 1: Accessing Your Router

You will need your router’s IP address in order to access it’s controls.

To locate the IP address of your router:

STEP 1. To access the router’s settings you will need to enter the Command (CMD)

panel on a computer also connected to the same router.

Microso Internet Explorer

A. WINDOWS XP – Select Run from

your Windows START menu (lower
left of screen) and type “cmd” after
the prompt.

PICTURE 1-2

Type can be set to UPnP, DHCP, PPPoE

or Static. For an automated configuration,

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PICTURE 1-4

Devices and Printers

Default Programs

Help and Support

Run

Log Off

select UPNP. To have the router assign the IP
address, use DHCP. To select the address,
use static. To attach directly to a modem
instead of using a router, use PPPoE.

UPNP OFF

PICTURE 1-3

4 5

B. WINDOWS VISTA and WINDOWS

Devices and Printers

Default Programs

Help and Support

7 – Click on the START menu
(Windows icon) in the lower left of
your screen. Type “cmd” into the field
that says, “Search programs and
files” and hit ENTER or click on the
magnifying glass icon.

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cmd

Shut down

PART 3: Activating UPnP in the DVR

STEP 6. On the DVR, access the

Network menu from the Main

menu.

STEP 7. Set Network Type to DHCP

and click ON next to UPNP.

UPNP ON

1

3 4

2

PICTURE 1-5

STEP 2. Type “ipconfig” at the prompt

(Red arrow in Picture 3) to access
router settings.

STEP 3. The “Default Gateway” (Yellow

arrow) is the IP address for your

router.

PICTURE 1-6

PART 2: Activating UPnP in the Router

STEP 4. Enter the router’s IP address into the address field in a web browser window.

This will open your router’s settings window.

STEP 5. Activate UPnP. Each manufacturer uses their own method for locating and

activating UPnP as shown by the red boxes in the example pictures below. Again, you
should consult your router’s manual or the manufacturer’s website for specifics.

STEP 8. Click on Apply and then OK

to save your settings before exiting
this menu.

PICTURE 1-9

STEP 9. Restart your DVR.

STEP 10. Check the status of ports 80,

9000 and 18004, by going to www.
canyouseeme.org and entering the

port numbers one at a time.

If you receive the “Success!”

message then you are ready to begin
remotely monitoring your DVR by

PICTURE 1-10

entering the IP address displayed by
CanYouSeeMe.

If you do not receive the “Success!” message, you should change the port number listed to
the right of Web Port (see Picture 1-9) from 80 to 85 or 89 in the Network Settings Menu
and begin again with Step 8.

PICTURE 1-7

PICTURE 1-8

6 7

DHCP

When selecting DHCP as the Network type, the router automatically generates a DVR IP
address once the Network Setup menu is exited and the DVR is restarted.

STEP 1. Select DHCP from the Type

drop-down menu,

STEP 2. Click on APPLY

STEP 3. Select EXIT.

STEP 4. Restart the DVR.

UPNP OFF

1

2 3

If you are going to access the DVR from a smart phone you will also need to go the Mobile
Setup and set up the DVR for smart phone access.

Go to the Main Menu and click on the
DEVICES icon.

PICTURE 1-13

PICTURE 1-11

Once the DVR has restarted, reopen the
Network Setup window and the IP address
of the DVR will now be listed.

Forward ports 80 and 9000 to this IP
address.

PICTURE 1-12

Write down this IP address. Then switch the Network Type to “Static” and re-enter the IP
address to avoid any discrepancies that might occur in the event the router auto generates a
different IP address in the future.

Then click on the MOBILE icon.

Enter the User Name and Password you
wish to use when accessing the DVR via a
smartphone.

Smartphones will access the DVR using port

18004. This port will need to be forwarded
along with ports 80 and 9000.

PPPOE

When selecting PPPoE as the Network type,
input the username and password provided
by your internet service provider. You would
use this option if you are attaching the DVR
directly to DSL or cable modem instead of a
router.

PICTURE 1-14

PICTURE 1-15

UPNP OFF

PICTURE 1-16

8 9

STATIC

Shut Down

Devices and Printers

Some DVRs are unable to automatically generate the IP address and supply it to the DVR.
Setting up a Static IP address accomplishes the same result as using DHCP in the previous
section, but it requires you to locate the information in the router yourself.

STEP 1. To access the router’s settings you will need to enter the Command (CMD)

panel on a computer also connected to the same router as the DVR.

A. WINDOWS XP – Select Run from

your Windows START menu (lower
left of screen) and type “cmd” after
the prompt.

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PICTURE 1-17

Devices and Printers

Default Programs

Help and Support

Run

Log Off

STEP 4. Return to the Network window

on the DVR (Picture 1-20) and
enter the Subnet Mask and Gateway
numbers in the proper fields along
with the first three sets of numbers
from the IP4v address (Blue arrow
in Picture 1-19) into the IP Address
field.

To finish the IP address, you will need

to enter a fourth set of numbers that
is different than any other device
attached to the same router. If the
fourth set of numbers in your IP4v
address is a single or double-digit
number, then you can enter any
three-digit number up to 254. If, on
the other hand, the IP4v address
ended with a number in the 100s,
then enter a number between 200
and 254.

IP ADDRESS

NETMASK

GATEWAY

PICTURE 1-20

B. WINDOWS VISTA and WINDOWS

7 – Click on the START menu

(Windows icon) in the lower left of
your screen. Type “cmd” into the field
that says, “Search programs and
files” and hit ENTER or click on the
magnifying glass icon.

STEP 2. Type “ipconfig” at the prompt

(Red arrow in Picture 1-19) to
access router settings.

STEP 3. Write down the IP4v address

(Blue arrow) as well as the Gateway
and Subnet Mask numbers (Green
and yellow arrows).

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PICTURE 1-18

PICTURE 1-19

Default Programs

Help and Support

Shut down

IMPORTANT! Do not use 255 or higher to complete your IP address as these
addresses are reserved for other devices and components.

STEP 5. Click Apply.

STEP 6. Click Exit.

10 11

1.2 PORT FORWARDING

Download the FREE Simple Port Forwarding program from:

http://www.simpleportforwarding.com/download

Click on Download on Mirror 7 to download and install this program.

PICTURE 1-21

Once the program is installed, go to the
Windows Start Menu (Windows icon in
the lower left of your monitor) and look for
Simple Port Forwarding in the program list.
Click on the program to launch it.

PICTURE 1-22

Once Simple Port Forwarding has launched, select your router from the list. The default
Router IP and Login information will automatically come up. If you have previously changed
the login information, then you will have to enter it manually

Click on ADD CUSTOM.

PICTURE 1-24

Input the required information:

Name: (You can name your DVR if you wish)
Type: TCP
Start Port: 80
End Port:80
IP add: IP of DVR obtained in Network
Settings.

PICTURE 1-25

Click on ADD
Repeat for port 9000, and also for 18004 to allow smartphone access.

Click on “+” at the bottom to open the window allowing you to set your ports.

PICTURE 1-23

12 13

You will now be returned to the main window of the program. The ports you added will now
show on the list. Click on Update Router at the bottom.

PICTURE 1-26

You will see the “Updating is in progress” message. Please wait until you see it say DONE at
the bottom.

If for some reason, a port or ports that you forwarded are not listed in the Router and if you
see a message in the Scripts list on the left side of the window stating that the port already
exists (Red box in Picture 1-28), then you will need to change the Port 80 to 85 in the DVR
and start over again.

PICTURE 1-28

Once you receive the DONE message that the ports have been successfully forwarded, test
if the ports are working by clicking on item number 7 in the Check List - Test that the ports
now work.

PICTURE 1-29

PICTURE 1-27

14 15

Click on Begin.

If you receive a message stating that the port is online and can be reached, then you have set
it up correctly.

PICTURE 1-30

To connect to your DVR from the Internet, you will need to put the Internet IP address shown
after “Your Internet Address:” message into the browser or access program window.

If you are forwarding any instead of port 80, then you need to put that port at the end of the
address.

1.3 DDNS (DYNAMIC DOMAIN NAME SERVICE)

You can access the DVR over the Internet using a static or dynamic IP address. However,
your service provider can change this dynamic address from time to time. When it changes,
you will have to return to repeat the steps in in Network Settings or by visiting www.
MyIPAaddress.com, again from a computer attached to the same router as the DVR to get
the new public IP address.

There are two solutions to this problem. The first would be to obtain a static IP address from
your ISP – which can be expensive. A second – and free – option is to use a dynamic domain
name service (DDNS) to get a domain name that can be linked to your dynamic IP address. In
addition to automatically keeping up with the changes in the address, you will now be able to
enter a domain name rather than a string of digits when accessing the DVR in Internet Explorer.

While there are multiple free DDNS services available, we recommend using www.MyQ-See.
com or www.DynDNS.com as the DVR has been already configured to accept account
information from these two services.

NOTE! Before setting up DDNS, you must have previously set up Port
Forwarding as described in the preceding section.

Setting up DDNS

The following instructions are for setting up DDNS with MyQ-See, instructions for DynDNS are
available on their website.

STEP 1. Using a computer that is

connected to the same router as the
DVR, use Internet Explorer to go to

www.MyQ-See.com

STEP 2. Fill out the required information

to register and click the Submit
button at the bottom of the screen.

Example: if you use port 85, you will need to enter: http://75.14.251.43:85

Instructions for using the ASee software on your smartphone can be found on the CD that
came with your DVR, or it can be downloaded by clicking on the links below:

Android: http://q-see.com/files/DeviceFiles/R-AndroidSetupNewweb.pdf

Blackberry: http://q-see.com/files/DeviceFiles/R-Smart Phone Access Blackberry.pdf

iPhone: http://q-see.com/files/DeviceFiles/R-Smart Phone Access iPhone.pdf

Symbian: http://q-see.com/files/DeviceFiles/R-Smart Phone Access Symbian.pdf

Windows Mobile:

http://q-see.com/files/DeviceFiles/R-Smart Phone Access Windows Mobile.pdf

STEP 3. The next page will ask you

to create a domain name. Domain
names must begin with a letter (a-z)
or a number (0-9) and cannot contain
a hyphen. Once you’ve decided
upon a name, click on the “Request
Domain” button. If it is available you
will see a confirmation screen along
with the IP address associated with it.
Confirm that this matches the number
obtained in Network Settings. Your
domain name will look like this:

http://example.myq-see.com

STEP 4. Once you have obtained your

domain name, you will need to
configure the DVR for access using it.

PICTURE 1-31

PICTURE 1-32

16 17