Q-See QS User Manual

Remote Monitoring

Setup Guide

QS SERIES DVR MODELS

PC with Windows

Operating System

iPhone

Setup Guide for Remote Internet and Smartphone Monitoring,

MyQ-See DDNS, and Email Notification

Android

BlackBerry*

* Select Models

1

Thank You for Choosing a Q-See Product!

All of our products are backed by a conditional service warranty covering all hardware for 12
months from the date of purchase. Additionally, our products also come with a free exchange
policy that covers all manufacturing defects for one month from the date of purchase.
Permanent upgrading service is provided for the software and is available at www.Q-See.com.

Be certain to make the most of your warranty by completing the registration form online. In
addition to warranty and technical support benefits, you’ll receive notifications of product
updates along with free downloadable firmware updates for your DVR. Register today at
www.Q-See.com!

Please see the back of this manual for exclusions.

About this Manual

This remote monitoring guide contains information extracted from the user’s guide and
presents it in this smaller document for your convenience. and was accurate at the time it
was completed. However, because of our ongoing effort to constantly improve our products,
additional features and functions may have been added since that time and on-screen
displays may change. We encourage you to visit our website at www.Q-see.com to check for
the latest firmware updates and product announcements.

Throughout the manual we have highlighted warnings and other important information that will
assist you in operating your new system in a safe and trouble-free manner. Please take the
time to read and follow all instructions and pay attention to alerts as shown below:

IMPORTANT! Red boxes with this icon indicate warnings. To prevent

possible injury or damage to the product, read all warnings before use.

NOTE! Text in blue boxes with the Information icon offer additional guidance
and explanations about how to make the most out of your system.

© 2011 Q-See. Reproduction in whole or in part without written permission is prohibited. All
rights reserved. This manual and software and hardware described herein, in whole or in part,
may not be reproduced, translated, or reduced to any machine-readable form without prior

written approval.
Trademarks: All brand names and products are trademarks or registered trademarks of their

respective owners.

Q-See is a registered trademark of DPS, Inc.
Disclaimer: The information in this document is subject to change without notice. The

manufacturer makes no representations or warranties, either express or implied, of any kind
with respect to completeness of its contents.

Manufacturer shall not be liable for any damages whatsoever from misuse of this product.

2 3

TABLE OF CONTENTS

4. MOBILE SURVEILLANCE 33

4.1 Enabling mobile surveillance 33

1. REMOTE ACCESS 6

1.1 Connecting your DVR to a Network 6

Before you get started 6
Obtaining an IP address 7
Static IP 9

1.2 Opening Ports 10

UPnP 10
DMZ 11
Confirming that ports are opened 12

1.3 Connecting via a modem 12

PPPOE 12

1.4 Activating DNS (Domain Name Server) 13

1.5 Setting up Dynamic Domain Name Service (DDNS) 14

1.6 Resolving Connection Issues 15

Determine the number of routers on the network 15
Setting up DMZ in router 2 17

2. REMOTE MONITORING 18

2.1 Accessing your DVR remotely 18

Accessing the DVR using Internet Explorer 18

2.2 Remote monitoring 23

Logging in remotely 23
The live view window 24
Recording 25
PTZ control 26
Screen captures 26
Playback 27
Search 28
Remote backup 29
Remote setup 30

4.2 Mobile surveillance software 34

Android 34
BlackBerry 37
iPhone and iPad 39
Symbian Operating System 41
Windows Mobile 44

Q-SEE PRODUCT WARRANTY 47

Questions or Comments? Contact Us 48

3. E-MAIL NOTIFICATION 32

Rev. 1.6 10/31/11

4 5

REMOTE ACCESS

M A I N M E N U

V I D E O S E A R C H

BASICHDDSEARCH RECORD EXITADVANCE

A DV A N C E

In order to access your DVR remotely, you must connect it to a router or a modem. Using
a router allows you to connect to your DVR from other computers on your LAN (Local Area
Network) in addition to over the Web. Directly connecting to a modem makes your DVR
available for connection through the Internet only.

If you are using a router and wish to access your DVR from outside your LAN either over the
Internet, or from your mobile device, then that router must be connected to the Internet. The
instructions below will guide you through the process of configuring your DVR for remote
access. Once completed, you will be able to access and control your system using one of
two addresses. You will have a local IP address usable by computers connected to the same
router as your DVR. This address can also be used by wireless devices as long as they are
able to also connect to your router’s WiFi signal. Once you leave the area covered by your
local network, you will need to use a second address to access the DVR. This is the address
which will allow you to connect to your system from anywhere in the world with Internet
access. And, by using Q-See’s free DDNS service, MyQ-See.com (more on this later), you’ll be
able to do so using a conventional web address.

If you are using a router, proceed with Section 1.1. If you are connecting directly to the
Internet via a modem then begin with Section 1.3.

CHAPTER 1

1.1 CONNECTING YOUR DVR TO A NETWORK

First and foremost, you will need to physically connect your DVR to a router. This router can
be part of an existing network of computers, or it can be the router/modem supplied by your
Internet Service Provider (ISP) to connect you to the Internet. This connection will be made by
plugging the included Ethernet cable into the port on the back of the DVR marked RJ45. Your
DVR is not designed to be connected wirelessly to a network. It is also recommended that the
router that the DVR is connected to should be connected directly to the Internet rather than
to another router if Internet access is desired as multiple routers can create problems with
connectivity. You will also need to have a computer connected to the same router - at least
temporarily - to make certain settings. If, after following the instructions you are still not able
to access your DVR, please see Section 1.6 Resolving Connection Issues later in this
chapter.

OBTAINING AN IP ADDRESS

Each device on a network - both a LAN or the Internet - has a specific IP address. This
address is what allows different devices on the network to communicate with each other. Your
QS-series DVR displays its IP address in the Network Setup window.

STEP 1. Using the mouse, right-click

on the screen and then select Main
Menu in the pop-up shortcut menu.

K E Y L O C K
C H N S W I T C H
D I G I T A L Z O O M

PICTURE 1-1

STEP 2. Select ADVANCE in the Main

Menu window.

PICTURE 1-2

STEP 3. Click on NETWORK in the

Advanced Settings Menu.

BEFORE YOU GET STARTED

You will need to have:

• Your router’s brand, model number and manual. The manual is also usually available on
your router’s manufacturer’s website.

• The “Manuals and Software” CD that came with your DVR. It contains necessary software
and links to other important programs which are mentioned in this guide.

• Your router’s password (the default password should be in your router’s manual).

6 7

PICTURE 1-3

STEP 4. Make sure that DHCP is

selected in the drop down menu at
the top (item “a”). If it is not, select
it, click Apply and then Exit before
restarting the DVR and returning to
this window.

Write down the DVR’s IP address

(Item “b”). At this time, you should
consult your Router’s manual to
determine it’s IP address, also known

TY PE

ME DI A P OR T

WE B P ORT

IP AD DR 1 96 .28 1. 941 .0 66

AU TO 07 5.0 04 .01 9. 001

DN S

DD NS SE TT ING S UP NP O PE N CLO SE

NETWORK SETUP

DH CP

09 00 0

00 08 0

1 99 . 21 0 .0 1 1. 7 01

DEFAULT

PICTURE 1-4

a

b

APPLY EXIT

as the Internet- or Network Gateway
address.

For your convenience, the table below lists some common router manufacturers along with
their most frequently used default gateway adresses.

Router Manufacturer Default IP Addresses

3Com 192.168.1.1

Apple 10.0.1.1

Asus 192.168.1.1, 192.168.1.220

Belkin 192.168.2.1, 10.1.1.1

Buffalo 192.168.11.1

Dell 192.168.1.1

D-Link 192.168.0.1, 0.30, 0.50, 1.1, 10.1.1.1

Linksys 192.168.0.1, 1.1

Microsoft 192.168.2.1

Motorola 192.168.10.1, 20.1, 30.1, 62.1, 100.1, 102.1, 1.254

MSI 192.168.1.254

Netgear 192.168.0.1, 0.227

Senao 192.168.0.1

SpeedTouch 10.0.0.138, 192.168.1.254

Trendnet 192.168.0.1, 1.1, 2.1, 10.1,

U.S. Robotics 192.168.1.1, 2.1, 123.254

Zyxel 192.168.1.1, 2.1, 4.1, 10.1, 1.254, 10.0.0.2, 0.138

STATIC IP

The first number you wrote down, the DVR’s IP address, is what you can use to access your
DVR while you are on the same network. This address can be entered into a Windows
Explorer browser as you would a regular web address. See Chapter 2 Remote Monitoring
for full instructions on using this feature.

However, in the event of a power outage or other event that causes the router to restart, the
router will often reassign a new IP address to connected devices and you will have to repeat
the procedure above to be able to log into your DVR.

In some situations where only your router is disconnected or powered off whlle your DVR is
unaffected, you may have to restart your DVR to refresh the information on the Network Setup
page to get the new IP address.

To avoid this issue, return to the Network Setup window and change the pull-down Type
menu to Static. Click on Apply to save your changes before exiting the menu.

IMPORTANT! As of this writing, 2Wire brand routers do not support Static
IP. Because of this, in the event that your router has to restart, you will need
to repeat the steps to obtain the new IP address. Connecting the router to an
uninterruptible power supply (UPS) can prevent this issue.

8 9

1.2 OPENING PORTS

If you wish to access your DVR outside of your local network, you will need to configure your
router to allow data to pass through its firewall using specified ports. This is referred to as
Port Forwarding and does not constitute a security risk for your network as it only allows for
specific communication to and from your DVR. For QS-series DVRs, the three ports that will
be forwarded are; 80, 100 and 9000.

Below are two methods available which will forward ports for the vast majority of users;
UPnP and DMZ. Please be advised that you will only need to use one process or the other to
connect and implementing both will actually cause connection difficulties.

UPNP

UPnP or Universal Plug ‘n’ Play is an industry-standard set of networking protocols which
allows networked devices to instantly locate each other and communicate. Most routers
produced since 2009 feature UPnP. At this time you should consult your router’s manual
to ensure that it features UPnP. As of this writing, 2Wire brand routers DO NOT have UPnP
capability and users of these routers as well as other routers without UPnP functionality will
need to use the DMZ method described immediately below this section to forward their ports.

DMZ

DMZ stands for Demilitiarized Zone and is a way to instruct your router to allow data to pass
to and from the ports you specify. Most current models of routers feature DMZ.

Accessing your router’s DMZ controls:

The exact location of DMZ within the router’s settings vary by manufacturer so please consult
your router’s manual for the location of this feature. The method for accessing your router’s
settings, however, is pretty standard.

STEP 1. Open a web browser and enter

your router’s IP address into the
address bar. This address is listed in
your Router’s manual. This should
open your router’s control panel.

Pictures 1-6 and 1-7 show two examples

of the location of the DMZ controls.

By default, your DVR comes pre-configured
with UPnP turned on. This setting is
accessible in the Network Setup window. If
UPnP is not selected as Open, you will need
to select that option and then click Apply.

Proceed to the end of this section for
instructions on how to confirm that your ports
are open using an online tool.

IMPORTANT! If you connect your system to your network using UPnP

you should NOT forward your ports as described in DMZ, as it will create
connectivity problems. You may skip to Confirming that Ports are
Opened.

NETWORK SETUP

TY PE

ME DI A P OR T

WE B P ORT

IP AD DR 1 96 .28 1. 941 .0 66

AU TO 07 5.0 04 .01 9. 001

DN S

DD NS SE TT ING S UP NP O PE N CLO SE

DH CP

09 00 0

00 08 0

1 99 . 21 0 .0 1 1. 7 01

DEFAULT

APPLY EXIT

PICTURE 1-5

STEP 2. Once you have located the

DMZ controls, ensure that they are
enabled or turned on.

STEP 3. Enter the DVR’s IP address in

the area provided. This is the first
string of numbers you wrote down
in Section 1.1 Obtain an IP
Address.

STEP 4. Click on Apply or Save as

appropriate to preserve your settings.

PICTURE 1-6

PICTURE 1-7

10 11

CONFIRMING THAT PORTS ARE OPENED

Page Safety Tools

Page Safety Tools

ADVANCED

All of your Internet and network connecon details are displayed on this page.

Whether you used UPnP or DMZ to open your ports, you should confirm that they have
been opened without being blocked by going to www.canyouseeme.org using a computer
connected to the same router as the DVR.

STEP 1. Enter “80” into the box labeled

“What Port?”

STEP 2. Click on the Check button

STEP 3. You should see a green

“Success” message.

If you get a red error message, you will need
to return to the DVR’s Network Settings
page and change the Web Port to 81, 83
or 85 and click Apply to save your changes.
The DVR will need to reboot to use the new

Browser - Windows Internet Explorer

hp://canyouseeme.org/

Open Port Check Tool

CanYouSeeMe.org - Open Port Check Tool

This page will serve as a free utility for remotely verifying a port is open or closed. It will
be useful for users who wish to check to see if a server or ISP is blocking certain ports.

Your IP: 81.919.622.24
What Port?

Check

Success: I can see your service on

81.919.622.24 on port (80)

Your ISP is not blocking port 80

PICTURE 1-8

settings. You can then reattempt the check
by entering that new number in the Port field.

STEP 4. Repeat for ports 100 and 9000. If ports 100 and 9000 are blocked, then use a

number in that range (ie; 110, 9100, etc.)

This website will also display your Public IP address near the top of the page above the box
where you entered your port number. This is the number which you will use to access the DVR
using a web browser or your mobile device from outside of your local network (away from
the building in which your DVR is located). Please note that if you had to use a different port
number than 80 for the web port, you will have to add a colon (:) and that port number to the
end of the address shown. Example 82.919.622.24:81.

1.3 CONNECTING VIA A MODEM

PPPOE

If you are going to attach the DVR directly to a DSL or Cable modem instead of a router you
will want to select the PPPOE option in the NETWORK options. This method is instead of
UPnP or DMZ and only applies if you are not using a router.

Contact your ISP for the User Name and
Password needed for the router. Select

PPOE from the Type pull-down menu and hit
OK. Enter the User Name and Password into

the appropriate fields.

1.4 ACTIVATING DNS (DOMAIN NAME SERVER)

Once you have completed the previous sections, you are able to operate your DVR remotely.
However, in order to activate features such as the ability to send e-mail alerts from your
system as well as being able to access it using a conventional web address, you will need to
obtain the DNS (Domain Name Server) number. You will be obtaining this number from your
router and entering it into the appropriate field within your DVR’s Network Setup window.

STEP 1. Open a web browser and enter

your router’s IP gateway address into
the address bar. This address is the
second set of numbers you wrote
down in Section 1.1 Obtain an IP
Address and it ends with 001. This
should open your router’s control
panel.

STEP 2. Locate your router’s Status

window (it may also be named
“Information” or “Info”), it will list the

DNS number – copy this down.

Each brand of router is different. Picture 1-10 shows an example of the location of the DNS
number in a router’s status window.

STEP 3. Return to the Network Setup

window in your DVR and enter the
DNS number into the field marked
DNS using the Virtual Keyboard.

In cases where the DNS number on

your router only shows one or two
digits in a section you should enter
zeroes BEFORE the number(s) to
complete the three-digit section.

STEP 4. Click Apply to save your

changes before exiting the window.
You will need to restart your DVR for
the changes to take effect. If you are
continuing on with the next section,
Setting up DDNS, you can wait
until making those settings before
restarting.

Browser - Windows Internet Explorer

hp://81.919.622.24

Router

DEVICE INFO

LOGS

STATISTICS

INTERNET SESSIONS

ROUTING

WIRELESS

SETTINGS

DEVICE INFORMATION

WAN

MAC Address :

Subnet Mask :

Default Gateway :

Primary DNS Server :

Secondary DNS Server :

Advanced DNS :

IP Address :

STATUS

00:24:01:77:f9:00

81.919.622.249

255.255.255.0

81.919.622.24

10.6.196.6

(null)
Disabled

PICTURE 1-10

NETWORK SETUP

TY PE

ME DI A P OR T

WE B P ORT

IP AD DR 1 96 .28 1. 941 .0 66

AU TO 07 5. 00 4.0 19 .00 1

DN S

DD NS SE TT ING S UP NP O PE N CLO SE

DH CP

09 00 0

00 08 0

0 10 . 00 6 .1 9 6. 0 06

DEFAULT

APPLY EXIT

PICTURE 1-11

PICTURE 1-9

12 13

1.5 SETTING UP DYNAMIC DOMAIN NAME SERVICE

This is an optional step which allows you to take advantage of Dynamic Domain Name
Service, or DDNS. Not to be confused with DNS in the previous section, DDNS allows you to
enter a conventional web address when remotely logging into your DVR from outside of your
network. It also allows you to avoid having to repeat steps in Obtain an IP Address when/
if your ISP reassigns IP addresses. Q-See offers DDNS service for free at www.MyQ-See.com
and your DVR is configured accept account information from that site.

STEP 1. Open a browser window and go

to www.MyQ-See.com

STEP 2. Register with the website and

follow the instructions for creating
a domain name. The website will
display your pubic IP address and
your domain name which will look like
this: http://example.MyQ-See.com

NEW USER REGISTRATION

EMAIL ADDRESS

PASSWORD

PASSWORD
CONFIRM

FIRST NAME

LAST NAME

SECURITY
QUESTION..

ANSWER

CONFRIM
YOU’RE HUMAN

PICTURE 1-12

My first phone number

New Captcha

Enter the text you see above

Submit

Reset

Submit

Reset

1.6 RESOLVING CONNECTION ISSUES

There are several hardware-related situations which can prevent the DVR’s port from being
properly forwarded. The presence of multiple routers or the routers not featuring UPnP or
DMZ are the two most common issues.

DETERMINE THE NUMBER OF ROUTERS ON THE NETWORK

If there is more than one router between the DVR and the Internet it will block communication
to and from your system. To find out the number of routers on your network, you will need to

download a FREE router detection program.

STEP 1. Go to http://www.pcwintech.

com/shanes-toolbox

STEP 2. Click on Detect Multiple

Routers to begin the download.

STEP 3. Return to the Network Setup

Window in your DVR and click on the
DDNS Settings button to open the

DDNS Setup window.

STEP 4. In the DDNS Setup window,

turn DDNS on to reveal the other
required fields. Select MyQ-See.com
as the service and enter the domain
name along with the user name and
password you used to create your

NETWORK SETUP

TY PE

ME DI A P OR T

WE B P ORT

IP AD DR 1 96 .28 1. 941 .0 66

AU TO 07 5. 00 4.0 19 .00 1

DN S

DD NS SE TT ING S UP NP O PE N CLO SE

DH CP

09 00 0

00 08 0

0 10 . 00 6 .1 9 6. 0 06

DEFAULT

APPLY EXIT

PICTURE 1-13

DDNS SETUP

DD NS

SE RVI CE

HO ST NA ME

US ER NA ME

PA SS WOR D

ON

MY Q- SEE .C OM

STEP 3. Unzip the application to install it.

STEP 4. Click on the detect_routers

application to run it.

PICTURE 1-13

PICTURE 1-14

account.

STEP 5. Click on Apply and then exit the

window to return to Network Setup.
Click Apply again and then exit. You

DEFAULT

PICTURE 1-14

APPLY EXIT

will need to restart your machine for
the settings to take effect.

14 15