Philips EP324154, EP222014 INSTALLATION INSTRUCTIONS AND OPERATION MANUAL
Fully automatic
espresso machine
1200 series
2200 series
3200 series
EN USER MANUAL
FR MODE D’EMPLOI
ES MANUAL DEL USUARIO
www.philips.com/coee-care
My Coffee Choice
A2A1 A3 A4
A14
A6
A8A7
A9
A12
A13
A10
A11
A5
A17
A15
A
B1 B2 B3 B4 B5
B10B11
B7B6 B8 B9
B
A19A18
A16
A20 A21 A22 A23 A24
Classic Milk Frother
1200 series
2200 series
3200 series
EP2121
EP2124
EP2220
EP2221
EP2224
EP3221
EP2131
EP2136
EP2230
EP2231
EP2235
EP3241
EP3243
EP3246
EP3249
LatteGo
Classic Milk Frother
EP1220
A19 A20 A21 A22 A23 A24
A17A18 A16 A14 A24 A23 A21 A15 A9 A4 A12
C
D
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Contents
Machine overview (Fig. A) ____________________________________________________________________________ 5
Control panel (Fig. B) _________________________________________________________________________________ 5
Introduction __________________________________________________________________________________________ 6
Before first use _______________________________________________________________________________________ 6
Brewing drinks ________________________________________________________________________________________ 8
Adjusting machine settings __________________________________________________________________________ 10
Removing and inserting the brew group ____________________________________________________________ 12
Cleaning and maintenance __________________________________________________________________________ 12
AquaClean water filter _______________________________________________________________________________ 14
Setting the water hardness __________________________________________________________________________ 16
Descaling procedure (30 min.) _______________________________________________________________________ 16
Ordering accessories _________________________________________________________________________________ 17
Troubleshooting ______________________________________________________________________________________ 17
Technical specifications______________________________________________________________________________ 23
Machine overview (Fig. A)
A1 Control panel A10 Service door
A2 Cup holder A11 Data label with type number
A3 Pre-ground coffee compartment A12 Water tank
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A4 Lid of bean hopper A13 Hot water spout
A5 Adjustable coffee spout A14 Coffee grounds container
A6 Mains plug A15 Front panel of coffee grounds
A7 Grind setting knob A16 Drip tray cover
A8 Coffee bean hopper A17 Drip tray
A9 Brew group A18 'Drip tray full' indicator
container
Accessories
A19 Grease tube A22 Water hardness test strip
A20 AquaClean water filter A23 Classic milk frother (specific types only)
A21 Measuring scoop A24 LatteGo (milk container) (specific types
only)
Control panel (Fig. B)
Refer to figure B for an overview of all buttons and icons. Below you find the description.
ON
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Some of the buttons/icons are for specific types only.
B1 On/off button B7 Warning icons
B2 Drink icons* B8 Start light
B3 Aroma strength/pre-ground coffee icon B9 Start/stop button
B4 Drink quantity icon B10 Calc / Clean icon
B5 Milk quantity icon (specific types only) B11 AquaClean icon
B6 Coffee temperature icon (specific types only)
* Drink icons: espresso, espresso lungo, coffee, americano, cappuccino, latte macchiato, hot water,
steam (specific types only)
Introduction
Congratulations on your purchase of a Philips fully automatic coffee machine! To fully benefit from the
support that Philips offers, please register your product at www.philips.com/welcome.
Read the separate safety booklet carefully before you use the machine for the first time and save it for
future reference.
To help you get started and to get the best out of your machine, Philips offers support in multiple
ways. In the box you find:
1 This user manual with picture-based usage instructions and more detailed information on cleaning
and maintenance.
There are multiple versions of this espresso machine, which all have different features. Each
version has its own type number. You can find the type number on the data label on the inside of
the service door (see fig A11).
2 The separate safety booklet with instructions on how to use the machine in a safe way.
3 For online support (frequently asked questions, movies etc.), scan the QR code on the cover of this
booklet or visit www.philips.com/coffee-care
This machine has been tested with coffee. Although it has been carefully cleaned, there may be
some coffee residues left. We guarantee, however, that the machine is absolutely new.
The machine automatically adjusts the amount of ground coffee that is used to make the best-tasting
coffee. You should brew 5 coffees initially to allow the machine to complete its self-adjustment.
Make sure you rinse the LatteGo (milk container) or the classic milk frother before first use.
Before first use
1. Rinsing the machine
2. Activating the AquaClean water filter (5 min.)
5 sec.
30 sec.
1 min.
ON
3 sec.
1 sec.
OFF
1 min.
3 sec.
=
3x
ON
CLICK
1
2
For more information see chapter 'AquaClean water filter'.
3. Setting the water hardness
For more information see chapter 'Setting the water hardness'.
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4. Assembling LatteGo (specific types only)
5. Assembling the classic milk frother (specific types only)
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Brewing drinks
General steps
1 Fill the water tank with tap water and fill the bean hopper with beans.
2 Press the on/off button to switch on the machine.
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The machine starts heating up and performs the automatic rinsing cycle. During heating up, the
lights in the drinks icons light up and go out slowly one by one.
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When all lights in the drink icons light up continuously, the machine is ready for use.
3 Place a cup under the coffee dispensing spout. Slide the coffee dispensing spout up or down to
adjust its height to the size of the cup or glass you are using (Fig. 1).
Personalizing drinks
This machine allows you to adjust the settings of a drink to your own preference. After selecting a
drink you can:
1 Adjust the aroma strength by tapping the aroma strength icon (Fig. 2). There are 3 strengths, the
lowest is the mildest and the highest is the strongest.
2 Adjust the drink quantity by tapping the drink quantity (Fig. 3) and/or the milk quantity icon
(specific types only). There are 3 quantities: low, medium and high.
You can also adjust the coffee temperature to your own preference (see 'Adjusting the coffee
temperature').
Brewing coffee with beans
1 To brew a coffee, tap the drink icon of your choice.
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The aroma strength and quantity lights go on and show the previously selected setting.
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You can now adjust the drink to your preferred taste (see 'Personalizing drinks').
2 Press the start/stop button.
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The light in the drink icon flashes while the drink is being dispensed.
Specific types only: An americano is made of espresso and water. When you brew an americano,
the machine first dispenses an espresso and then water.
3 To stop dispensing coffee before the machine is finished, press the start/stop button again.
To brew 2 coffees at the same time, tap the drink icon twice. The 2x light lights up.
Brewing milk-based drinks with LatteGo (milk container)
LatteGo consists of a milk container, a frame and a storage lid. To avoid leakage, make sure the
frame and the milk container are properly assembled before you fill the milk container.
1 To assemble LatteGo, first insert the top of the milk container under the hook at the top of the
frame (Fig. 4). Then press home the bottom part of the milk container. You hear a click when it locks
into place (Fig. 5).
Note: Make sure that the milk container and the frame are clean before you connect them.
2 Slightly
tilt LatteGo and put it on the hot water spout (Fig. 6). Then press it home until it locks into
place (Fig. 7).
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3 Fill LatteGo with milk up to the level indicated on the milk container for the drink you are brewing
(Fig. 8). Do not fill the milk container beyond the maximum indication.
If you have personalized the milk quantity, you may need to fill the milk container with more or
less milk than indicated for this drink on LatteGo.
Always use milk coming directly from the fridge for optimal results.
4 Place a cup on the drip tray.
5 Tap the milk-based drink icon of your choice.
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You can now adjust the drink to your own preference (see 'Personalizing drinks').
6 Press the start/stop
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The light in the drink icon flashes while the drink is being dispensed. When you brew a
cappuccino or latte macchiato, the machine first dispenses milk and then coffee. When you
brew caffè latte, the machine first dispenses coffee and then milk.
-
To stop dispensing milk before the machine has dispensed the preset amount, press the
start/stop
7 To stop dispensing the complete drink (milk and coffee) before the machine is finished, press and
hold the start/stop button.
button.
button.
Frothing milk with classic milk frother
Always use milk coming directly from the fridge for the best foam quality.
1 Tilt the black silicone handle on the machine to the left and slide the milk frother onto it (Fig. 9).
2 Fill a milk jug with with approx. 100 ml milk for cappuccino and approx. 150 ml milk for latte
macchiato.
3 Insert the milk frother approx. 1 cm into the milk.
4 Tap the steam icon (Fig. 10).
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The light in the steam icon goes on and the start light starts pulsing.
5 Press the start/stop
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The machine starts heating up, steam is forced into the milk and the milk is frothed.
6 When the milk foam in the milk jug has reached the required volume, press the start/stop
again to stop frothing milk.
button to froth the milk (Fig. 11).
button
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Never froth milk longer than 90 seconds. The frothing automatically stops after 90 seconds.
You do not have to move the milk jug during milk frothing to get the best milk froth quality.
Brewing coffee with pre-ground coffee
You can choose to use pre-ground coffee instead of beans, for example if you prefer a different coffee
variety or decaffeinated coffee.
1 Press the on/off button to switch on the machine and wait until it is ready for use.
2 Open the lid of the pre-ground coffee compartment and pour one leveled measuring scoop of pre-
ground coffee into it (Fig. 12). Then close the lid.
3 Place a cup under the coffee dispensing spout.
4 Select a single drink.
5 Press the aroma strength icon for 3 seconds (Fig. 13).
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The pre-ground coffee light goes on and the start light starts pulsing.
6 Press the start/stop
7 To stop dispensing coffee before the machine is finished, press the start/stop button again.
button.
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With pre-ground coffee you can only brew one coffee at a time.
Pre-ground coffee is not a setting that is saved as a previous selected strength setting. Each time
you want to use pre-ground coffee, you need to press the aroma strength icon for 3 seconds.
When you select pre-ground coffee, you cannot select a different aroma strength.
Dispensing hot water
1 If attached, remove LatteGo or the milk frother.
2 Tap the hot water icon (Fig. 14).
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The drink quantity lights go on and show the previous selected drink setting for hot water.
3 Adjust the hot water quantity to your preference by tapping the drink quantity icon (Fig. 3).
4 Press the start/stop button.
-
The light in the hot water icon flashes and hot water is dispensed from the hot water spout (Fig.
15).
5 To stop dispensing hot water before the machine is finished, press the start/stop button again.
Adjusting machine settings
Adjusting the stand-by time
1 Press the on/off button to switch off the machine.
2 When the machine is switched off: press and hold the Calc / Clean icon (Fig. 16) until the Calc /
Clean light and the Aroma strength lights go on (Fig. 17).
3 Tap the Aroma strength icon to select the required stand-by time: 15, 30, 60 or 180 minutes.
Respectively 1, 2, 3 or 4 lights of the Aroma strenght icon light up.
4 When you have finished setting the stand-by time, press the start/stop button. The machine
switches off.
5 Press the on/off button to switch on the machine again.
Programming the highest default setting of your drinks
The machine has 3 default settings for each drink: low, medium, high. You can only adjust the quantity
of the highest setting. The new quantity can be stored as soon as the start light starts to pulse.
Before you start programming the quantity of a milk drink, assemble LatteGo and pour milk in it.
1 To adjust the highest quantity setting, press and hold the icon of the drink you want to adjust for 3
seconds.
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The upper light of the drinks quantity icon and the upper light of the milk quantity icon (specific
types only) starts to pulse and the start/stop button starts to pulse, indicating that you are in
programming mode.
2 Press the start/stop button. The machine starts to brew the selected beverage.
-
The start light lights up continuously at first. When the machine is ready to store the adjusted
volume, the start/stop light starts to pulse.
3 Press the start/stop button again when the cup contains the desired quantity of coffee or milk.
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In case of cappuccino or latte macchiato, first the milk will be dispensed. Press the start/stop
button when the cup contains the desired milk quantity. The machine automatically starts
dispensing the coffee. Press the start/stop button again when the cup contains the desired
quantity.
After you have programmed the new highest default quantity for a drink, the machine will dispense
this new amount each time you select the highest quantity of this drink.
You can only adjust the highest default quantity level.
If you want to go back to the default quantity settings, see ' Restoring factory settings'.
Adjusting the coffee temperature
Machines without temperature icon
1 Press the on/off button to switch off the machine.
2 When the machine is switched off: press and hold the coffee quantity icon until the lights in this
icon go on (Fig. 18).
3 Tap the quantity icon to select the required temperature: normal, high or max.
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Respectively 1, 2 or 3 lights are on.
4 When you have finished setting the coffee temperature, press the start/stop button.
5 Press the on/off button to switch on the machine again.
If you do not switch off the machine yourself, it will switch off automatically after some time.
Machines with temperature icon (EP3221 only)
1 Tap the coffee temperature icon repeatedly to select the desired temperature.
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Restoring factory settings
The machine offers you the possibility to restore the drinks default settings at any moment.
You can only restore the default settings when the machine is switched off.
1 Press the on/off button to switch the machine off.
2 Press and hold the espresso icon for 3 seconds.
-
The middle lights in the drink setting icons light up. The start/stop light starts to pulse, indicating
that the settings are ready to be restored.
3 Press the start/stop button to confirm you want to restore the settings.
4 Press the on/off button to switch on the machine again.
Adjusting grinder settings
You can change the coffee strength with the grind setting knob inside the bean container. The lower
the grind setting, the finer the coffee beans are ground and the stronger the coffee. There are 12
different grind settings you can choose from.
The machine has been set up to get the best taste out of your coffee beans. Therefore we advise you
not to adjust the grinder settings until you have brewed 100-150 cups (approx. 1 month of usage).
You can only adjust the grind settings when the machine is grinding coffee beans. You need to
brew
2 to 3 drinks before you can taste the full difference.
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Do not turn the grind setting knob more than one notch at a time to prevent damage to the grinder.
1 Place a cup under the coffee dispensing spout.
2 Open the lid of the coffee bean hopper.
3 Tap the espresso icon and then press the start/stop button.
4 When the grinder starts grinding, press down the grind setting knob and turn it to the left or right.
(Fig. 19)
Removing and inserting the brew group
Go to www.philips.com/coffee-care for detailed video instructions on how to remove, insert and
clean the brew group.
Removing the brew group from the machine
1 Switch off the machine.
2 Remove the water tank and open the service door (Fig. 20).
3 Press the PUSH handle (Fig. 21) and pull at the grip of the brew group to remove it from the
machine (Fig. 22).
Reinserting the brew group
Before you slide the brew group back into the machine, make sure it is in the correct position.
1 Check if the brew group is in the correct position. The arrow on the yellow cylinder on the side of
the brew group has to be aligned with the black arrow and N (Fig. 23).
-
If they are not aligned, push down the lever until it is in contact with the base of the brew group
(Fig. 24).
2 Slide the brew group back into the machine along the guiding rails on the sides (Fig. 25) until it
locks into position with a click (Fig. 26). Do not press the PUSH button.
3 Close the service door and place back the water tank.
Cleaning and maintenance
Regular cleaning and maintenance keeps your machine in top condition and ensures good-tasting
coffee for a long time with a steady coffee flow.
Consult the table below for a detailed description on when and how to clean all detachable parts of
the machine. You can find more detailed information and video instructions on
www.philips.com/coffee-care. See figure D for an overview of which parts can be cleaned in the
dishwasher.
Detachable
parts
Brew group Weekly Remove the brew group from the machine (see
When to clean How to clean
'Removing and inserting the brew group'). Rinse it
under the tap (see 'Cleaning the brew group
under the tap').
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Detachable
When to clean How to clean
parts
Classic milk frother After every use First dispense hot water with the milk frother
Pre-ground coffee
compartment
Coffee grounds
container
Drip tray Empty the drip tray daily or
LatteGo After every use Rinse LatteGo under the tap or clean it in the
Check the pre-ground coffee
compartment weekly to see
if it is clogged.
Empty the coffee grounds
container when prompted by
the machine. Clean it weekly.
as soon as the red 'drip tray
full' indicator pops up
through the drip tray (Fig.
28). Clean the drip tray
weekly.
attached to the machine for thorough cleaning.
Then remove the milk frother from the machine
and disassemble it. Clean all parts under the tap
or in the dishwasher.
Unplug the machine and remove the brew group.
Open the lid of the pre-ground coffee
compartment and insert the spoon handle into it.
Move the handle up and down until the clogged
ground coffee falls down (Fig. 27). Go to
www.philips.com/coffee-care for detailed video
instructions.
Remove the coffee grounds container while the
machine is switched on. Rinse it under the tap
with some washing-up liquid or clean it in the
dishwasher. The front panel of the coffee
grounds container is not dishwasher-safe.
Remove the drip tray (Fig. 29) and rinse it under
the tap with some washing-up liquid. You can
also clean the drip tray in the dishwasher. The
front panel of the coffee grounds container (fig.
A15) is not dishwasher-safe.
dishwasher.
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Lubrication of the
brew group
Water tank Weekly Rinse the water tank under the tap
Every 2 months Consult the lubrication table and lubricate the
brew group with the Philips grease (see
'Lubricating the brew group').
Cleaning the brew group
Regular cleaning of the brew group prevents coffee residues from clogging up the internal circuits.
Visit www.philips.com/coffee-care for support videos on how to remove, insert and clean the brew
group.
Cleaning the brew group under the tap
1 Remove the brew group (see 'Removing and inserting the brew group').
2 Rinse the brew group thoroughly with water. Carefully clean the upper filter (Fig. 30) of the brew
group.
3 Let the brew group air-dry before you place it back. Do not dry the brew group with a cloth to
prevent fibers from collecting inside the brew group.
Lubricating the brew group
Lubricate the brew group every 2 months, to ensure that the moving parts continue to move smoothly.
1 Apply a thin layer of grease on the piston (grey part) of the brew group (Fig. 31).
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2 Apply a thin layer of grease around the shaft (grey part) in the bottom of the brew group (Fig. 32).
3 Apply a thin layer of grease to the rails on both sides (Fig. 33).
Cleaning LatteGo (milk container)
Cleaning LatteGo after every use
1 Remove LatteGo from the machine (Fig. 34).
2 Pour out any remaining milk.
3 Press the release button and remove the milk container from the frame of LatteGo (Fig. 35).
4 Clean all parts in the dishwasher or under the tap with lukewarm water and some washing-up
liquid.
Cleaning the classic milk frother
Cleaning the classic milk frother after every use
Clean the milk frother each time you use it for hygiene reasons and to avoid the build-up of milk
residues.
1 Place a cup under the milk frother.
2 Tap the steam icon and then press the start/stop button to start dispensing steam and to
remove any milk that may be left inside the milk frother.
3 To stop dispensing steam after a few seconds, press the start/stop button again.
4 Clean the milk frother with a damp cloth.
Daily cleaning of the classic milk frother
1 Let the milk frother cool down completely.
2 Tilt the milk frother to the left (Fig. 36) and remove both the metal part and the silicone part (Fig.
37).
3 Disassemble the two parts (Fig. 38) and rinse them with fresh water or clean them in the
dishwasher. Make sure that the small hole on the metal tube is completely clean and not clogged
by milk residues.
4 Reassemble the two milk frother parts and reattach the milk frother to the machine.
AquaClean water filter
The AquaClean water filter can be placed in the water tank to preserve the taste of your coffee. It also
diminishes the need for descaling by reducing limescale build-up in your machine.
AquaClean icon and light
Your machine is equipped with an AquaClean water filter light (Fig. 39) to indicate the status of the
filter. Use the table below to see what actions are required when the light is on or when it is flashing.
When you use the machine for the first time, the AquaClean light starts flashing
orange. This indicates that you can start using the AquaClean water filter. If you do
not activate an AquaClean water filter, the light will switch off automatically after a
while.
Once you have installed the filter and activated it with the AquaClean icon, the
AquaClean light turns blue to confirm that the AquaClean water filter is active.
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When the filter is exhausted, the AquaClean light starts flashing orange again to
remind you to replace the filter with a new one.
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When the orange AquaClean light is off, you can still activate an AquaClean filter,
you will need to descale the machine first.
Activating the AquaClean water filter (5 min.)
The machine does not automatically detect that a filter has been placed in the water tank.
Therefore you need to activate each new AquaClean water filter that you install with the AquaClean
icon.
When the orange AquaClean light is off, you can still activate an AquaClean water filter, but you will
need to descale the machine first.
Your machine has to be completely limescale-free before you start to use the AquaClean water
filter.
Before activating the AquaClean water filter, it has to be prepared by soaking it in water as described
below. If you don't do this, air might be drawn into the machine instead of water, which makes a lot of
noise and prevents the machine from being able to brew coffee.
1 Make sure that the machine is switched on.
2 Shake the filter for about 5 seconds (Fig. 40).
3 Immerse the filter upside down in a jug with cold water and shake/press it (Fig. 41).
4 The filter is now prepared for use and can be inserted into the water tank.
5 Insert the filter vertically onto the filter connection in the water tank. Press it down to the lowest
possible point (Fig. 42).
6 Fill the water tank with fresh water and place it back into the machine.
7 If attached, remove the LatteGo.
8 Place a bowl under the hot water spout/milk frother.
9 Press the AquaClean icon for 3 seconds (Fig. 43). The start light starts to pulse.
10 Press the start/stop button to start the activation process.
11 Hot water will be dispensed from the hot water spout/milk frother (3 min.).
12 When the activation process is finished, the blue AquaClean light goes on to confirm that the
AquaClean water filter has been activated correctly.
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Replacing the AquaClean water filter (5 min.)
After 95 liters of water have flowed through the filter, the filter will cease to work. The AquaClean light
turns orange and starts to flash to remind you to replace the filter. As long as it flashes, you can
replace the filter without having to descale the machine first. If you do not replace the AquaClean
water filter, the orange light will go out eventually. In that case you can still replace the filter but you
first need to descale the machine.
When the orange AquaClean light flashes:
1 Take out the old AquaClean water filter.
2 Install a new filter and activate it as described in chapter 'Activating the AquaClean water filter (5
min.)'.
Replace the AquaClean water filter at least every 3 months, even if the machine does not yet
indicate that replacement is required.
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Setting the water hardness
We advise you to adjust the water hardness to the water hardness in your region for optimal
performance and a longer lifetime of the machine. This also prevents you from having to descale the
machine too often. The default water hardness setting is 4: hard water.
Use the water hardness test strip supplied in the box to determine the water
hardness in your region:
1 Immerse the water hardness test strip in tap water or hold it under the tap for 1 second (Fig. 44).
2 Wait 1 minute. The number of squares on the test strip that turn red indicate the water hardness
(Fig. 45).
Set the machine to the correct water hardness:
1 Press the on/off button to switch off the machine.
2 When the machine is switched off, tap and hold the aroma strength icon until all lights in the icon
go on (Fig. 2).
3 Tap the aroma strength icon 1, 2, 3 or 4 times. The number of lights that are on should be the same
as the number of red squares on the test strip (Fig. 46). When there are no red squares on the test
strip (so all squares are green) please select 1 light.
4 When you have set the correct water hardness, press the start/stop button.
5 Press the on/off icon to switch on the machine.
Since you only set the water hardness once, the aroma strength function is used to select the water
hardness. This does not affect the aroma strength of the drinks you make afterwards.
Descaling procedure (30 min.)
Please use Philips descaler only. Under no circumstances should you use a descaler based on sulfuric
acid, hydrochloric acid, sulfamic or acetic acid (vinegar) as this may damage the water circuit in your
machine and not dissolve the limescale properly. Not using the Philips descaler will void your
warranty. Failure to descale the appliance will also void your warranty. You can buy Philips descaling
solution in the online shop at www.philips.com/coffee-care.
When the Calc / Clean light starts to flash slowly, you need to descale the machine.
1 Make sure that the machine is switched on.
2 If attached remove LatteGo or milk frother.
3 Remove the drip tray and the coffee grounds container, empty them and put them back into place.
4 Remove the water tank and empty it. Then remove the AquaClean water filter.
5 Pour the whole bottle of Philips descaler in the water tank and then fill it with water up to the Calc
/ Clean indication (Fig. 47). Then place it back into the machine.
6 Place a large container (1.5 l) under the coffee dispensing spout and the water spout.
7 Press the Calc / Clean icon for 3 sec. and then press the start/stop button.
8 The first phase of the descaling procedure starts. The descaling procedure lasts approx. 30 minutes
and consists of a descaling cycle and a rinsing cycle. During the descaling cycle the Calc / Clean
light flashes to show that the descaling phase is in progress.
9 Let the machine dispense the descaling solution until the display reminds you that the water tank
is empty.
10 Empty the water tank, rinse it and then refill it with fresh water up to the Calc / Clean indication.
11 Empty the container and place it back under the coffee dispensing spout and the water spout.
Press the start/stop
button again.
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12 The second phase of the descaling cycle, the rinsing phase, starts and lasts 3 minutes. During this
phase the lights on the control panel go on and off to show that the rinsing phase is in progress.
13 Wait until the machine stops dispensing water. The descaling procedure is finished when the
machine stops dispensing water.
14 The machine will now heat up again. When the lights in the drink icons light up continuously, the
machine is ready for use again.
15 Install and activate a new AquaClean water filter in the water tank (see 'Activating the AquaClean
water filter (5 min.)').
-
When the descaling procedure is finished, the AquaClean light flashes for a while to remind you
to install a new AquaClean water filter.
Tip: Using the AquaClean filter reduces the need for descaling!
What to do if the descaling procedure is interrupted
You can exit the descaling procedure by pressing the on/off button on the control panel. If the
descaling procedure is interrupted before it is completely finished, do the following:
1 Empty and rinse the water tank thoroughly.
2 Fill the water tank with fresh water up to the Calc / Clean level indication and switch the machine
back on. The machine will heat up and perform an automatic rinsing cycle.
3 Before brewing any drinks, perform a manual rinsing cycle. To perform a manual rinsing cycle, first
dispense half a water tank of hot water by repeatedly tapping the hot water icon (Fig. 14) and then
brew 2 cups of pre-ground coffee without adding ground coffee.
If the descaling procedure was not completed, the machine will require another descaling
procedure as soon as possible.
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Ordering accessories
To clean and descale the machine, only use the Philips maintenance products. These products can be
purchased from your local retailer, from the authorized service centers or online at
www.philips.com/parts-and-accessories. To find a full list of spare parts online, enter the model
number of your machine. You can find the model number on the inside of the service door.
Maintenance products and type numbers:
-
Descaling solution CA6700
-
AquaClean water filter CA6903 (Fig. 48)
-
Brew group grease HD5061
Troubleshooting
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.philips.com/coffee-
care. If you are unable to solve the problem, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
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Warning icons
Warning
icon
Solution
The 'water tank empty' light is on
The water tank is almost empty. Fill the water tank with fresh water to the
-
maximum level indication.
The water tank is not in place. Place back the water tank.
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The 'empty coffee grounds container' light is on
The coffee grounds container is full. Remove and empty the coffee grounds
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container while the machine is switched on. Wait at least 5 seconds before you
reinsert the container.
The alarm light is on
The coffee grounds container and/or the drip tray is not in place or not placed
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correctly. Place back the coffee grounds container and/or the drip tray and make
sure they are in the correct position.
The service door is open. Remove the water tank and make sure the service door
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is closed.
The alarm light is flashing
The brew group is not in place or not placed correctly. Remove the brew group
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and make sure it is locked into place. See chapter 'Removing and inserting the
brew group' for step-by-step instructions.
The brew group is blocked. Remove the brew group and rinse it with water under
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the tap. Then lubricate the brew group and place it back into the machine. See
chapter 'Cleaning and maintenance' for step-by-step instructions.
The alarm light is on and the start light flashes.
Some air is trapped inside the machine. To release the air from the machine, fill the
water tank with water, place a cup under the classic milk frother and press the
flashing start/stop button.
Be careful: small jets of hot water will be dispensed from the classic milk frother to
release the air.
AquaClean light is flashing: place or replace the AquaClean water filter and activate
it. See chapter 'AquaClean water filter' for step-by-step instructions.
Descaling light is flashing slowly: Descale the machine (see 'Descaling procedure (30
min.)').
The lights in the drink icons light up and go out one by one.
The machine is heating up and/or trying to release the air that was drawn into the
machine. Wait until all drink lights light up continuously.
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Warning
Solution
icon
The lights of all warning icons are flashing.
Reset the machine by unplugging it and plugging it back in. Before switching the
machine back on, follow these steps:
Remove the AquaClean water filter from the water tank.
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Place back the water tank. Push it into the machine as far as possible to make
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sure it is in the right position.
Open the lid of the pre-ground coffee compartment and check if this is clogged
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with coffee powder. To clean it, insert a spoon handle into the pre-ground coffee
compartment and move the handle up and down until the clogged ground
coffee falls down (Fig. 27). Remove the brew group and remove all ground coffee
that has fallen down. Place back the clean brew group.
Switch the machine back on.
-
If the problem is solved the AquaClean filter was not prepared well. Prepare the
AquaClean filter before placing it back by following steps 1 and 2 in chapter
'Activating the AquaClean water filter (5 min).
If the lights continue to flash, the machine could be overheated. Switch the machine
off, wait 30 minutes and switch it on again. If the lights are still flashing, contact the
Consumer Care Center in your country. For contact details, see the international
warranty leaflet.
Troubleshooting table
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.philips.com/coffee-
care. If you are unable to solve the problem, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
Problem Cause Solution
The drip tray fills up
quickly.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
Empty the drip tray daily or as soon as
the red 'drip tray full' indicator pops up
through the drip tray cover. Tip: place a
cup under the dispensing spout to
collect rinsing water that comes out of
it.
English
The 'empty coffee
grounds container' light
remains on.
The machine prompts to
empty the coffee
grounds container even
though the container is
not full.
You emptied the coffee grounds
container while the machine
was switched off.
The machine did not reset the
counter the last time you
emptied the coffee grounds
container.
Always empty the coffee grounds
container while the machine is switched
on. Remove the coffee grounds
container, wait at least 5 sec. and then
insert it again.
Always wait approx. 5 seconds when
you place back the coffee grounds
container. In this way the coffee
grounds counter will be reset to zero.
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Problem Cause Solution
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee grounds counter won't
reset.
The coffee grounds
container is too full and
the 'empty coffee
grounds container' light
did not go on.
I cannot remove the
brew group.
I cannot insert the brew
group.
The coffee is watery. The brew group is dirty or needs
You removed the drip tray
without emptying the grounds
container.
The brew group is not in the
correct position.
The brew group is not in the
correct position.
to be lubricated.
When you remove the drip tray, also
empty the coffee grounds container
even if it contains only a few coffee
pucks. In this way the coffee grounds
counter will be reset to zero, re-starting
to correctly count the coffee pucks.
Reset the machine in the following way:
close the service door and place back
the water tank. Switch the machine off
and back on again. Try again to remove
the brew group. See chapter 'Removing
and inserting the brew group' for step
by step instructions.
Reset the machine in the following way:
close the service door and place back
the water tank. Leave the brew group
out. Switch the machine off and unplug
it. Wait for 30 sec. and then plug the
machine back in and switch it on. Then
put the brew group in the correct
position and reinsert it into in the
machine. See chapter 'Removing and
inserting the brew group' for step by
step instructions.
Remove the brew group (see 'Removing
the brew group from the machine'),
rinse it under the tap and leave it to dry.
Then lubricate the moving parts (see
'Lubricating the brew group').
The coffee is not hot
enough.
The machine is performing its
self-adjustment procedure. This
procedure is started
automatically when you use the
machine for the first time, when
you change to another type of
coffee beans or after a long
period of non-use.
The grinder is set to a too
coarse setting.
The temperature is set too low. Set the temperature to the maximum
Brew 5 cups of coffee initially to allow
the machine to complete its selfadjustment procedure.
Set the grinder to a finer (lower) setting.
Brew 2 to 3 drinks to be able to before
taste the full difference.
(see 'Adjusting the coffee temperature').
Problem Cause Solution
A cold cup reduces the
temperature of the drink.
Adding milk reduces the
temperature of the drink.
Preheat the cups by rinsing them with
hot water.
Regardless of whether you add hot or
cold milk, adding milk always reduces
the temperature of the coffee. Preheat
the cups by rinsing them with hot water.
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English
Coffee does not come
out or coffee comes out
slowly.
The AquaClean water filter was
not prepared properly for
installation.
The AquaClean water filter is
clogged.
The grinder is set to a too fine
setting.
The brew group is dirty. Remove the brew group and rinse it
The coffee dispensing spout is
dirty.
The pre-ground coffee
compartment is clogged
Remove the AquaClean water filter and
try to brew a coffee again. If this works,
make sure that you have prepared the
AquaClean water filter properly before
you place it back. See chapter
'AquaClean water filter' for step-by-step
instructions.
After a long period of non-use, you
need to prepare the AquaClean water
filter for use again and then place it
back. See step 1 - 3 of chapter
'Activating the AquaClean water filter'.
Replace the AquaClean water filter
every 3 months. A filter that is older
than 3 months can become clogged.
Set the grinder to a coarser (higher)
setting. Note that this will impact the
coffee taste.
under the tap (see 'Cleaning the brew
group under the tap').
Clean the coffee dispensing spout and
its holes with a pipe cleaner or needle.
Switch off the machine and remove the
brew group. Open the lid of the preground coffee compartment and insert
the spoon handle into it. Move the
handle up and down until the clogged
ground coffee falls down (Fig. 27).
The machine grinds the
coffee beans, but coffee
does not come out.
The machine circuit is blocked
by limescale.
The pre-ground coffee
compartment is clogged.
Descale the machine with Philips
descaler. Always descale the machine
when the descaling light starts to flash.
Switch off the machine and remove the
brew group. Open the lid of the preground coffee compartment and insert
the spoon handle into it. Move the
handle up and down until the clogged
ground coffee falls down (Fig. 27).
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Problem Cause Solution
The milk does not froth. Machines with LatteGo: LatteGo
is incorrectly assembled.
Make sure that the milk container is
properly assembled to the frame of
LatteGo ('click').
Milk is leaking from the
bottom of the LatteGo
milk container.
The machine seems to
be leaking.
Machines with LatteGo: the milk
container and/or frame of
LatteGo are dirty.
Machines with classic milk
frother: the milk frother is dirty.
The type of milk used is not
suitable for frothing.
The frame and the milk
container are not assembled
properly.
The machine uses water to rinse
the internal circuit and brew
group. This water flows through
the internal system directly into
the drip tray. This is normal.
The drip tray is too full and has
overflowed which makes it look
like the machine is leaking.
Disassemble LatteGo and rinse both
parts under the tap or clean them in the
dishwasher (see 'Cleaning LatteGo after
every use').
Thoroughly clean the milk frother (see
'Cleaning the classic milk frother ').
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk and lactose-free milk.
First insert the top of the milk container
under the hook at the top of the frame.
Then press home the bottom part of the
milk container. You hear a click when it
locks into place.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator pops
up through the drip tray cover. Tip:
Place a cup under the dispensing spout
to collect rinsing water and reduce the
amount of water in the drip tray.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator pops
up through the drip tray cover.
The water tank is not fully
inserted and air is drawn into
the machine.
The brew group is dirty/clogged. Rinse the brew group.
The machine is not placed on a
horizontal surface.
The water tank is not fully
inserted and air is drawn into
the machine.
Make sure the water tank is in the
correct position: remove it and insert it
again pushing it as far as possible.
Place the machine on a horizontal
surface so that the drip tray does not
overflow and the 'drip tray full' indicator
works properly.
Make sure the water tank is in the
correct position: remove it and insert it
again pushing it as far as possible.
Problem Cause Solution
I cannot activate the
AquaClean water filter
and the machine asks
for descaling.
The filter has not been installed
or replaced in time after the
AquaClean water filter light
started to flash. This means
your machine is not completely
limescale free.
Descale your machine first and then
install the AquaClean water filter.
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The new water filter
does not fit.
The machine is making a
loud noise.
You are trying to install another
filter than the AquaClean water
filter.
The rubber ring on the
AquaClean water filter is not in
place.
It is normal that your machine
makes noise during use.
The AquaClean water filter was
not prepared properly and air is
now drawn into the machine.
The water tank is not fully
inserted and air is drawn into
the machine.
Only the AquaClean water filter fits into
the machine.
Place back the rubber ring on the
AquaClean water filter.
If the machine starts to make a different
kind of noise, clean the brew group and
lubricate it (see 'Lubricating the brew
group').
Remove the AquaClean water filter from
the water tank and properly prepare it
for use before you place it back. See
chapter 'AquaClean water filter' for
step-by-step instructions.
Make sure the water tank is in the
correct position: remove it and insert it
again pushing it as far as possible.
Technical specifications
The manufacturer reserves the right to improve the technical specifications of the product. All the
preset quantities are approximate.
Description
Size (w x h x d) 246 x 372 x 433 mm (9.6 x 14.6 x 17 in)
Value
Weight 7 - 7.5 kg (15.4 - 16.5 lbs)
Power cord length 1000 mm (39.4 in)
Water tank 1.8 litres (60.9 oz), removable
Coffee bean hopper capacity 275 g (9.7 oz)
Coffee grounds container capacity 12 pucks
LatteGo (milk container) capacity 250 ml (8.5 oz)
Adjustable spout height 85-145 mm (3.4 - 5.7 in)
Nominal voltage - Power rating - Power supply See data label on inside of service door (fig. A11)
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