Panasonic KX-TVP50 User Manual
Voice Processing System
POWER
VOICE PROCESSING SYSTEM KX-TVP50
Installation Manual
Model No.
KX-TVP50
Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVP50.
Please read this manual before installing, customising, or operating the Voice Processing System.
Thank you for purchasing the Panasonic Model
KX-TVP50 Voice Processing System.
We are confident that it will provide your customer or client with many years of dependable
service.
This Voice Processing System was e specially tailored f or the en vi ronment of yo ur country. For
example, it can be configured for English, Spanish, or a third language:
System prompts — Recorded by the factory in English
User 1 prompts — Recorded by the factory in Spanish
User 2 prompts — Record in any language you like
These prompts guide subscribers and non-subscribers through specific VPS operations.
However, we would like to stress that for outside callers who merely need to be guided to an
extension, a mailbox, or other destinations (e.g., a fax machine), they can be greeted by a
Custom Service
you can record up to 100 Custom Service menus. One twelfth of these menus can be in
recorded in one language if you desire. Another twelfth can be recorded in another language,
and so on. Thus callers can be guided entirely in their native languages. For a multi-cultural
country , Cust om Service is a truly po werful fe ature. Please se e "Custom Service" in Appendix
A SYSTEM FEATURES for more details.
. This supports
many languages
as there are 12 ke ys on a touchtone phone and
s
Note
• In this manual, the suffix of each model number is omitted.
• In this manual, there may be PBX model numbers which are not available in your country.
2
Important Information
SAFETY REQUIREMENTS
• Read all the information contained in this manual.
• Follow all product warnings, cautions, and instructions.
• Do not install the unit near water or moisture, heating appliances, or electrical noise
generating devices such as televisions, monitors, fluorescent lamps, or electric motors.
• Install the unit so that the po wer cord is not obst ructed in any way. Do not connect this unit
to an extension cord.
• Mount the unit on a stable wall surface. Do not mount the VPS inside of a separate
enclosure unless it is properly ventilated.
• Keep the unit free of dust, moisture, condensation, high temperature exposure (more than
40 °C{104 °F}) and vibration. Do not expose the unit to direct sunlight.
• Do not insert wires, pins, or any other material into the unit's vent slots or access points.
This could result in electrical shock and serious unit malfunction.
• Do not block the vent slots and openings located on the front and top of the unit.
• This unit is designed to operate at one specific voltage and current setting. The proper
voltage and current required for this unit are listed on the product label.
• This unit is equipped with a 3-wire earth plug. The plug will only fit into a earth power
outlet. Do not modify th is pl ug i n any way. If it cannot be inserte d i nto the outlet, have th e
outlet replaced by a licensed electrician.
• Do not ov erload wa ll outlets. Overl oaded outle ts could res ult in f ire a nd/or elect rical sho ck.
• Do not disassemble this product. Dangerous electrical shock could result. The unit must
only be disassembled and repaired by qualified service technicians.
• If the unit malfunctions, disconnect the unit from the telephone line and check the line by
reconnecting the telepho ne. If the te lephone operate s proper ly, have the VPS repaired by a
qualified service technician.
• Unplug the unit from its power source before cleaning.
• Do not use solvents , liquid cleane rs, wa ter , or abrasi v e po wders t o clean this unit . Use only
a damp soft cloth for cleaning.
• Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
• Unplug and transport the unit to a service technician if the power supply cord is frayed or
damaged, if the cabi net is cracked or broken, or when the uni t has been expos ed to moisture,
has been dropped, or is not otherwise operating properly.
• Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of
the leak.
WARNING
TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO
RAIN OR MOISTURE.
Important Inform ation
3
The serial number of this product may be found on the label affixed to the back of the unit.
You should note the serial number of this unit in the space provided and retain this book as a
permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.:
SERIAL NO.:
For your future reference
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
DEALER’S TEL. NO.
WARNING
THIS UNIT MAY ONLY BE INSTALLED AND SERVED BY QUALIFIED SERVICE
PERSONNEL.
WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS
BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD
IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.
DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE
POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND
RECONNECT THE POWER FIRST.
THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY
REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING
CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO
REGULATIONS.
4
Important Information
THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE,
ENSURE THAT THE SOCKET-OUTLE T IS LOCATED/INSTALLED NEAR THE
EQUIPMENT AND IS EASILY ACCESSIBLE.
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommended by the manufacturer.
Dispose of used batteries according to the
manufacturer's instructions.
Note
Before you start setting or changing system parameter s, we recommend that you turn off the
Call Progression Mode with the OFLN command. While off, the power LED of the VPS will
flash and the VPS will not answer an y inco mi ng ca ll s. Aft er you finish programming, use the
ONLN command to turn on the Call Progression Mode (normal operation). Please see
7.2.1 Off-line Set (OFLN) and 7.2.2 On-line Set (ONLN) for more details.
Trademarks
• HyperTerminal is registered trademark of HILGRAEVE, INCORPORATED.
• IBM is registered trademark of International Business Machines Corporation.
• Procomm Plus is registered trademark of DATASTORM TECHNOLOGIES, INC.
• Smartcom is registered trademark of Hayes Microcomputer Products, Inc.
Important Inform ation
5
Table of Contents
1 VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO............................................................. 12
1.1.1 W hy Voice Processing?.............................................................................................. 12
1.1.2 Basic Operations......................................................................................................... 12
1.1.3 VPS Limitations ......................................................................................................... 13
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE............................... 14
1.2.1 System Administration ............................................................................................... 14
1.2.2 System Management................................................................................................... 14
1.2.3 Subscriber Use............................................................................................................ 14
1.3 SYSTEM BASICS....................................................................................................... 15
1.3.1 General........................................................................................................................ 15
1.3.2 System Components ................................................................................................... 15
1.3.3 Which Phone Systems are Compatible?..................................................................... 17
1.3.4 Installer Equipment and Software Requirements....................................................... 18
1.3.5 Specifications.............................................................................................................. 19
1.3.6 Hardware .................................................................................................................... 19
1.3.7 Flash Memory Expansion Capabilities....................................................................... 19
1.3.8 Recommendations for System Configuration............................................................. 19
1.4 DIGITAL INTEGRATION......................................................................................... 21
1.4.1 General........................................................................................................................ 21
1.4.2 APT Integration.......................................................................................................... 21
1.4.3 Connection Example — APT Integration................................................................... 21
1.4.4 DPT Integration.......................................................................................................... 21
1.4.5 Connection Example — DPT Integration................................................................... 22
2INSTALLATION
2.1 SAFETY PRECAUTIONS.......................................................................................... 24
2.1.1 Installation .................................................................................................................. 24
2.1.2 Wiring......................................................................................................................... 24
2.2 UNPACKING...............................................................................................................25
2.3 MOUNTING THE VPS ON A WOODEN WALL................................................... 26
2.4 FRAME EARTH CONNECTION............................................................................. 27
2.5 INSTALLATION STEPS............................................................................................ 28
2.6 INSTALLING AN OPTIONAL EXPANSION MEMORY CARD (KX-TVP52) .. 30
2.6.1 General........................................................................................................................ 30
2.6.2 Installing the KX-TVP52............................................................................................ 30
2.7 CONNECTIONS ......................................................................................................... 32
2.7.1 Connecting to the PBX............................................................................................... 32
2.7.2 Opening the Ferrite Core............................................................................................ 32
2.7.3 Connection for APT Integration................................................................................. 33
2.7.4 Connection for DPT Integration................................................................................. 33
2.7.5 Connection for Non-APT/DPT Integration.................................. .............................. 34
2.8 TERMINAL CONNECTION..................................................................................... 35
2.8.1 Requirements for Connecting Programming Terminal............................................... 35
2.8.2 Connecting the RS-232C Cable.................................................................................. 35
2.8.3 EIA (RS-232C) Signals .............................................................................................. 37
6
Table of Contents
3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE
SYSTEMS
3.1 GUIDELINES FOR INT EGRATION........................................................................40
3.1.1 APT/DPT or Inband Signalling? .................................................................................40
3.1.2 Why Integration is Important ......................................................................................40
3.1.3 How the VPS and the PBX Communicate..................................................................40
3.1.4 PBX Requirements for Integration..............................................................................41
3.2 P BX PARAMETERS AND PORT SETTINGS.........................................................43
3.2.1 General Guidelines and Definitions ............................................................................43
3.2.2 RS-232C Settings ........................................................................................................43
3.2.3 Port Settings ................................................................................................................43
3.2.4 PBX Interface Parameters.............................................. ......... ....................................44
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs.................47
3.3.1 KX-TVP50 Programming for Inband Integration.......................................................47
3.3.2 KX-TA series Programming for Inband Integration via the Manager's Extension.....48
3.3.3 KX-TD816 and KX-TD1232 Programming for Inband Integration via the Manager's
Extension....................................................................................................................50
3.3.4 KX-TD816 and KX-TD1232 Programming for Inband Integration via the Operating
and Maintenance Tool................................................................................................50
4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA
ANALOGUE PBX AND KX-TD DIGITAL PBX
4.1 GUIDELINES FOR DIG ITAL INTEGRATION......................................................56
4.1.1 Why Digital Integration is Important..........................................................................56
4.2 CONNECTING THE KX-TVP50 WITH THE PANASONIC KX-TA series.........58
4.2.1 KX-TA series Software Verification and Programming for Digital Integration via the
Manager's Extension..................................................................................................58
4.3 CONNECTING THE KX-TVP50 WITH THE P AN ASONIC KX-TD81 6 AND KX-
TD1232........................................ .................. ......... .................. .................. .................. 64
4.3.1 KX-TD1232 Software Verification and Programming for Digital Integration via the
Manager's Extension..................................................................................................64
4.3.2 KX-TD1232 Software Verification and Programming for Digital Integration via the
Operating and Maintenance Tool...............................................................................68
4.4 C OMMON DIGI TAL INTEGRATION FEATURES AND SETUP PROCEDURES.... 73
4.4.1 Live Call Screening (LCS) Programming...................................................................73
4.4.2 Live Call Screening Recording Mode Assignment.....................................................73
4.4.3 Live Call Screening Private/Hands-Free Mode Assignment.......................................73
4.4.4 Live Call Screening Button Assignment.....................................................................74
4.4.5 Live Call Screening Cancel Button Assignment .........................................................75
4.4.6 Live Call Screening Password Assignment.................................................................76
4.4.7 Live Call Screening Password Cancellation ................................................................76
4.4.8 Live Call Screening Password Control........................................................................76
4.4.9 Two-Way Recording into One's Own Mailbox ...........................................................77
4.4.10 Two-Way Recording Button Assignment..................................................................77
4.4.11 Two-Way Transfer into Mailbox ...............................................................................78
4.4.12 Two-Way Transfer Button Assignment .....................................................................78
4.4.13 Voice Mail Transfer Button Assignment...................................................................79
Table of Contents
7
5 CUSTOMISING THE SYSTEM
5.1 STARTING UP............................................................................................................. 82
5.1.1 Before Programming .................................................................................................. 82
5.1.2 Quick Setup ................................................................................................................82
5.1.3 Starting the Quick Setup .............................................................................................83
5.2 PORT SETTING OPTIONS....................................................................................... 90
5.2.1 Custom Service Setting Example............................................................................... 90
5.2.2 Custom Service Features ............................................................................................ 91
5.2.3 Custom Service Programming.................................................................................... 93
5.2.4 Recording Menus........................................................................................................ 96
5.2.5 Checking Operation.................................................................................................... 96
5.2.6 Voice Mail................................................................................................................... 96
5.2.7 M ailbox Groups.......................................................................................................... 97
5.2.8 Extension Groups ............................ ......... ......... ......................................................... 97
5.2.9 Interview Service........................................................................................................ 98
5.2.10 Automated Attendant................................................................................................ 99
5.2.11 Department Dialling Service.................................................................................... 99
5.2.12 Operator Service............................ ........................................................................... 99
5.3 SETTING PORTS..................................................................................................... 100
5.3.1 Port Service Menu .................................................................................................... 100
5.4 AUTOMATED ATTENDANT PARAMETERS ..................................................... 102
5.4.1 Automated Attendant Menu ..................................................................................... 102
5.4.2 Department Dialling ................................................................................................. 102
5.4.3 Operator's Parameters...............................................................................................102
5.5 SETTING MAILBOXES.......................................................................................... 105
5.5.1 M ailbox Setting Menu..............................................................................................105
5.5.2 Entering a Mailbox................................................................................................... 105
5.5.3 Deleting a Mailbox................................................................................................... 108
5.5.4 Password Reset.........................................................................................................108
5.5.5 M ailbox Listing ........................................................................................................ 108
5.6 TRAINING THE SUBSCRIBER.............................................................................109
6FINAL SETUP
6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998)............................................ 112
6.1.1 Accessing the Message Manager's Mailbox............................................................. 112
6.1.2 Main Menu of Message Manager's Service.............................................................. 112
6.1.3 Custom Service Greetings (Enter [#6*998,5,4])...................................................... 112
6.1.4 Customising User Prompts (Enter [#6*998,5,6])..................................................... 113
6.2 SETTING UP MAILBOXES.................................................................................... 114
6.2.1 Recording Personal Greetings.................................................................................. 114
6.2.2 Recording the Owner's Name................................................................................... 114
6.3 BACKING UP THE SYSTEM .................................................................................116
7 SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.1 INITIALISING THE SYSTEM............................................................................... 120
7.2 UTILITY COMMANDS........................................................................................... 122
7.2.1 Off-line Set (OFLN) ................................................................................................. 122
7.2.2 On-line Set (ONLN) ................................................................................................. 123
7.2.3 Set Password (PASS)................................................................................................ 123
8
Table of Contents
7.2.4 Set Time (TIME).......................................................................................................124
7.2.5 Print Reports at Specified Time (PSET)....................................................................124
7.2.6 Error Log Display (ELOG) .......................................................................................125
7.2.7 Saving the System Data to the Backup Device (SAVE)............................................127
7.2.8 Loading New or Saved Data to the VPS (LOAD).....................................................129
7.2.9 Print All of the VPS Parameters (GPRN)..................................................................130
7.2.10 Program Version Display (VERS)...........................................................................130
7.2.11 Custom Service Report (CREP)..............................................................................131
7.2.12 Custom Service Menu Access Count Clear (CCLR) ..............................................132
7.2.13 Message Waiting Lamp Retry Times (MWL).........................................................132
7.2.14 Setting Minimum Recording Length (MRL) ..........................................................132
7.2.15 Modified Prompt List (MPLT) ................................................................................133
7.2.16 Utility Command List (HELP)................................................................................134
7.2.17 Quick Setup (QSET)................................................................................................135
7.2.18 Circuit Condition Display (LMON)...................................... ..................................135
7.2.19 DTMF Information Display (PUTD)...................................................... ......... .......135
7.3 S YSTEM REPORTS..................................................................................................137
7.3.1 Mailbox Assignments................................................................................................137
7.3.2 COS (Class of Service) Assignments........................................................................138
7.3.3 System Service Report ..............................................................................................139
7.3.4 Call Account Report..................................................................................................140
7.3.5 Port Usage Report......................................................................................................140
7.3.6 Port Usage Statistics Clear........................................................................................141
7.3.7 Flash Memory Usage Report.....................................................................................141
7.3.8 Flash Memory Usage Statistics Clear........................................................................142
7.3.9 Mailbox Usage Report...............................................................................................143
7.3.10 Mailbox Usage Statistics Clear ...............................................................................144
7.3.11 Fax Call Report........................................................................................................144
7.3.12 Fax Call Statistics Clear ..........................................................................................145
7.4 TROUBLESHOOTING GUIDE...............................................................................146
7.5 SPECIFICATIONS ....................................................................................................148
Table of Contents
Appendix A SYSTEM FEATURES
A1 SYSTEM FEATURES................................................................................................150
Appendix B SYSTEM ADMINISTRATOR'S GUIDE
B1 SYSTEM NAVIGATION............................................................................................176
B2 SYSTEM ADMINISTRATIO N - MAILBOXES .....................................................180
B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE)
PARAMETERS.........................................................................................................186
B4 SYSTEM ADMINISTRATIO N - PORT/TRUNK SERVICE.................................195
B4.1 Port Assignment .........................................................................................................195
B4.2 Trunk Group Assignment ..........................................................................................197
B5 SYSTEM ADMINISTRATIO N - SERVICE SETTINGS.......................................200
B5.1 Automated Attendant Parameters..............................................................................200
B5.2 Custom Service..........................................................................................................207
B5.3 Caller ID Call Routing Parameters............................................................................210
B6 SYSTEM ADMINISTRATIO N - SYSTEM PARAMETER SETTINGS..............212
B6.1 System Group Assignment ........................................................................................212
9
B6.2 Time Service ............................................................................................................. 215
B6.3 Holiday Setting ......................................................................................................... 217
B6.4 Daylight Saving Time (DST).................................................................................... 218
B6.5 Prompt Setting ..........................................................................................................219
B6.6 System Caller Name Announcement........................................................................220
B6.7 Other Parameters....................................................................................................... 222
B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS ................................ 234
B7.1 RS-232C Parameters........................ .........................................................................234
B7.2 Port Setting................................................................................................................235
B7.3 PBX Interface Parameters......................................................................................... 236
Appendix C SYSTEM MANAGER'S GUIDE
C1 ACCESSING THE SYSTEM MANAGER'S MAILBOX......................................246
C2 SETTING UP MAILBOXES .................................................................................... 247
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS.................................... 250
C4 SETTING THE SYSTEM CLOCK......................................................................... 256
C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS) ....................................... 258
C6 DELIVERING MESSAGES..................................................................................... 260
C7 CUSTOMISING THE SYSTEM MA NAGER'S MAILBOX................................ 263
C8 LISTENING TO SYSTEM MANAGER MESSAGES........................................... 264
Appendix D MESSAGE MANAGER'S GUIDE
D1 ACCESSING THE MESSAGE MANAGER'S MAILBOX................................... 266
D2 MANAGING THE GENERAL DELIVERY MAILBOX...................................... 267
D3 SETTING UP MESSAGE WAITING NOTIFICATION ....................................... 269
D4 CUSTOMISING THE MESSAGE MANAGER'S MAILBOX............................. 271
D5 SETTING THE SYSTEM CLOCK......................................................................... 273
D6 RECORDING MESSAGES......................................................................................275
D7 LIST OF MODIFIABLE PROMPTS...................................................................... 280
10
Glossary
Index
.................................................................................................................................. 337
........................................................................................................................... 327
Table of Contents
Section 1
VOICE PROCESSING SYSTEM OVERVIEW
VOICE PROCESSING SYSTEM OVERVIEW
11
1.1 WHAT THE VPS CAN AND CANNOT DO
1.1 WHAT THE VPS CAN AND CANNOT DO
1.1.1 Why Voice Processing?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to
appropriate ex tensions, ta kes and st ores messages, and notif ies subscri bers when messa ges are
left. Subscribers may send and transfer messages to other subscribers within the system. The
VPS is easy to use, helping callers through the system with step-by-step voice p rompts.
Unlike handwritten messages or those left with answering services, VPS messages are
confidential; they are stored in a mailbox and retrieved only with the subscriber's password.
Other advantages of the VPS are clarity and accuracy, which are commonly lacking with
written messages. The messages come directly from the caller, in the caller's own voice. To
further ensure accuracy, the system allows the sender to correct or change messages before
saving them. Messages can be erased or transferred b y the recipient.
1.1.2 Basic Operations
Greeting Callers:
Callers are greeted by a prerecorded message that includes directions for leaving and editing
messages. The VPS can list single-digit numbers for each available extension or mailbox.
Callers who kno w the e xtension of the person they wish to reach may dial the e xtension number
at any time. Calle rs with rotary p hones are transfer red to a pre-pr ogrammed destinati on (which
is often an operator or the General Delivery Mailbox) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send
messages to an indi vidual or to se v era l mailbox es at on ce. The messag e sender ca n then v erify
that the other subscriber has received the message.
Receiving Messages:
Subscribers can choose from several different message notification methods. They can be
notified by: message waiting lamp, beeper, or a call from the system to another line. System
programming determines whethe r a subscriber will be notified each ti me that a message is left.
(Subscribers can choose to be notified of messages differently depending on the time of day.)
Mailbox parameters determine maximum length and accommodate 5-100 messages. If the
system is connected using Digital Integration, subscribers can press a pre-assigned button to
record conversations in their own mailboxes or other subscribers' mailboxes while talking on
the phone. Digital I nteg ration a lso allo ws subscri bers to s creen message s as the y are being le ft
or pick up if they choose to take the call.
12
VOICE PROCESSING SYSTEM OVERVIEW
1.1.3 VPS Limitations
The KX-TVP50 does not support:
UCD functions
UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions
and returns to callers to say that all extensions are busy. Calls can be forwarded by the KXTVP50 to the KX-TD1232/816 floating number of a UCD gro up. The call then ri ngs at the next
available phone.
The KX-TVP50 supports UCD f unctions with v ery limited capab ilities.
call is forwarded as an intercom path and not a DIL (direct in line), the following items will not
work:
•
time table
•
overflow function
•
DISA message from a DISA card
•
IRNA
1.1 WHAT THE VPS CAN AND CANNOT DO
Because the incoming
Integration with the wrong PBX or with certain Key Systems presents limitations to the KXTVP50's standard functions.
KX-TVP50. The section 1.3.3 Which Phone Systems are Compatible? explains problems
with compatibility.
We do not recommend these systems for integration with the
VOICE PROCESSING SYSTEM OVERVIEW
13
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE
1.2 SYSTEM ADMINISTRATION,
MANAGEMENT, AND USE
1.2.1 System Administration
System Administration is accomplished by the installer and is concerned with setting and
changing system parameters and diagnosing system problems. System Administration is
accomplished using terminal emulation software.
1.2.2 System Management
Two system functions are performed by the customer — System Management and Message
Management. System Management is conce rned with changing system par ameters through the
System Manager's Mailbox.
Message Management is concerned with recording voice prompts through the Message
Manager's Mailbox. These messages include Department Dialling menu, Custom Service
menus, voice la bels f or Syst em Group Dis trib u tion Li sts, user prompts, mul til ingual sel ecti on
menu and System Caller Names.
1.2.3 Subscriber Use
System users are c alled subscr ib ers. Sub scr iber s are a ssign ed a person al mail box that the y are
able to personali se. Subscr ibers can r ecord thei r nam e, re cord pe rsonal gree tings , set co v ering
extensions, record questions for an interview mailbox, set the message reception mode, set
incomplete call handling status, set call transfe r status, enter Personal Group Distr ibution Lis ts,
set the message waiting lamp, and set notification by calling.
14
VOICE PROCESSING SYSTEM OVERVIEW
1.3 SYSTEM BASICS
1.3.1 General
The KX-TVP50 is initially configured with 2 ports and 2 h of storage.
1.3.2 System Components
Main Cabinet
1.3 SYSTEM BASICS
MODE (DIP Switch)
AC Inlet
Power Indicator
POWER
Inside View of the Main Cabinet
Position for Optional Expansion Memory Card
VOICE PROCESSING SYSTEM KX-TVP50
Memory Card
Port 1
Port 2
Ferrite Core
Earth Terminal
EIA (RS-232C)
Connector
VOICE PROCESSING SYSTEM OVERVIEW
15
1.3 SYSTEM BASICS
System Components
AC Inlet:
Connects the power cable to an AC outlet dedicated for the VPS.
Power Indicat or:
Indicates system status — when flashing, the system is off-line (not ready to receive calls).
MODE (DIP Switch):
(Check the status of this switch only at start-up.) Provides the following additional functions:
0 Normal setting. (All switches in 0 position.)
1
2
Table 1
Position Additional Function
01
•1
01
•2
01
•3
01
•4
01
•1
Initialises RS-232C parameters.
01
•2
01
•3
01
RS-232C default parameters: 9,600, N, 8, 1
•4
01
•1
Auto Configuration is automatically executed and
01
*1
•2
01
•3
01
all ports are set for Automated Attendant service.
•4
01
•1
Auto Configuration is automatically executed and
01
3
*1
•2
01
•3
01
all ports are set for Voice Mail service.
•4
4 Reserved.
01
•1
Initialises the VPS. Clears all voice data (except
01
•2
01
•3
5
01
User 1 and User 2 prompts) and retur ns all syste m
•4
parameters to the default sett ing.
6-7 Reserved.
Initialises the VPS. Clears all voice data and
01
returns all syste m parameters to the de fault setting.
•1
01
•2
01
•3
This makes more recor ding time av ailable — about
01
8
•4
1 h — if User Prompts have been recorded.
CAUTION:
erased!
9 Reserved.
01
•1
Auto Configuration is automatically executed and
01
10
11
12
*2
*2
•2
01
•3
01
•4
all ports are set for Automated Attendant service.
01
•1
Auto Configuration is automatically executed and
01
•2
01
•3
01
all ports are set for Voice Mail service.
•4
01
•1
All service prompts are set to System Prompts
01
•2
01
•3
01
•4
(Factory-recorded English prompts).
User 1 and User 2 Prompts are
16
13
01
•1
All service prompts are set to User 1 Prompts
01
•2
01
•3
01
•4
(Factory-recorded Spanish prompts).
VOICE PROCESSING SYSTEM OVERVIEW
1.3 SYSTEM BASICS
Table 1
Position Additional Function
01
•1
All service prompts are set to User 2 Pr ompts (n ot
01
14
01
01
•2
•3
•4
recorded).
15 Reserved.
*1
For Panasonic KX-TD series telephone systems with DPT
Integration
*2
For Panasonic KX-TA series telephone system with APT
Integration.
To change the position, use a pointed object, such as a pen, etc.
Note
When setting the DIP switc h to any position (except 0), first disconnect the station wire(s)
and wait a few minutes, then disconnect the AC cord from the VPS. Set the DIP switch
and connect the AC cord to the VPS; wait appro ximately 3.5 min and then return t he DIP
switch to position 0.
Earth Termin al:
This terminal should be connected to a earth source with less than 1 resistance.
EIA (RS-232C) Connector:
Connects an ASCII or VT terminal to the VPS; must be used to program system.
Memory Card:
(1/system) Stores the proprietary system program, a nd the voi ce prompts (abou t 30 min wort h);
has the capacity to record approximately 2 h of messages from callers.
Optional Expansion Memory Card:
The KX-TVP52 can expand the flash memory capacity of the KX-TVP50 by 2 h.
1.3.3 Which Phone Systems are Compatible?
We recommend integration with the following Panasonic phone systems:
•
Panasonic KX-TD1232
•
Panasonic KX-TD816
•
Panasonic KX-TA series
W e cann ot guarantee adequate int egration of the KX-TVP50 wit h other PBX systems or with
Key Systems. If the customer does not have one of the recommended Panasonic PBX
systems, be sure that the system has the features listed below.
VOICE PROCESSING SYSTEM OVERVIEW
17
1.3 SYSTEM BASICS
The PBX should have the following features for successful integration:
If the PBX does not have these features, VPS operation will be limited.
See 3.1.4 PBX Requirements for Integration. You will find the foll owi ng informati on about
each feature listed:
VOICE MAIL
The recommended Panasoni c PBX systems ha v e Fo llo w- on ID and Inb and Inte gra tion. When
callers are t ransferred to an extension that is forwarded to Voice Mail, Follow-on ID sends
callers dire ctly to the mailbox. Without Follow-on ID, the ca ller would have to re-ente r the
mailbox number when connected to the Voice Mail.
•
Single line (tip/ring) port circuits (Some PBXs need an OPX card to provide this
connection.)
•
Station to station DTMF signalling
•
Message Waiting Notification from an SLT (single-line telephone)
•
Screened transfer from an SLT
•
Message Waiting Notification on proprietary (multi-line) sets (message waiting lamp
accessed by dialling on/off codes)
•
Description
•
Limitations of the system without the feature
•
Tests to determine whether the PBX has the feature
DTMF Integration enables the VPS to recognise the current state of the call and improve its
call handling performance . When enabled, the PBX informs the VPS of the status of the call
(busy , answered, ringing, etc.) by sending a code with DTMF tones before sending the normal
call progress tones. For example, when a caller hangs up before making a selection, the PBX
sends # 9 to the VPS port that answered. This informs the VPS that the caller has hung up.
Upon receiving these digits, the VPS goes on-hook and is ready to handle another call.
Digital (APT/DPT) Inte gratio n is a va ilable when the VPS is connected t o a Pa nasonic KX-TA
series PBX or to a Panasonic KX-TD series PBX (depending on the software version). This
digital integration provides the V PS with more information than D TMF Integration . This
information enables the sys tem to ident ify the e xt ensio n n umber of the call er, know wher e the
call is forwarded from and why, and recognise what the caller wants to do. Some fe atures are
available only with APT/DPT Integration (Live Call Screening, Two-Way Recording, TwoWay Transfer, Direct Mailbox Access, Intercom Paging, Auto Configuration, Caller Name
Announcement (system/personal), Caller ID Call Routing, Personal Greeting for Caller ID).
1.3.4 Installer Equipment and Software Requirements
The installer
software. We suggest you use something li ke Hype rTerminal by HILGRAEVE. The computer
is used to program the VPS. T erminal emulation software enables the keyboard to be used as a
data entry device.
have a l apt op comput er or dat a t er m ina l e qui pped with terminal emulation
must
18
VOICE PROCESSING SYSTEM OVERVIEW
While both the laptop and data terminal will work, the laptop allows screens to be saved in a
file thr oughout the pr ocess. It is of ten he lpful to retr ie ve these files late r if te chnica l suppo rt is
needed.
1.3.5 Specifications
Number of Messages per Mailbox: 100 maximum (programmable)
1.3 SYSTEM BASICS
Table 2
Ports: 2
Voice Storage: 2h (expandible)
Custom Services: 100
Message Retention: 1 to 30 days or unlimited
Number of Mailboxes: 30 subscriber mailboxes
2 manager mailboxes
1.3.6 Hard war e
•
1 Flash Memory Card
•
1 Optional Flash Memory Position for KX-TVP52 card
•
2 Telephone Inputs (RJ11C)
•
1 RS-232C Connector
•
1 DIP Switch (4-bit)s
1.3.7 Flash Memory Expansion Capabilities
Expansion of the flash memory capacity requires an optional expansion memory card (KXTVP52). The KX-TVP50 initially has 2-h memory. The KX-TVP52 increases the capacity by
2 h.
1.3.8 Recommendations for System Configuration
General guideline: a ratio of 6/1 (for every 6 lines, 1 port). There are 2 questions to ask when
considering how many ports are desirable:
• Are the ports answering all incoming calls or just forwarded/transferred calls?
• If they are answering incoming calls, how busy are the lines?
The guideline above (6/1) usually works well with moderate traffic. This may have to be
modified for heavy traffic. These recommendations are outlined in the following chart.
VOICE PROCESSING SYSTEM OVERVIEW
19
1.3 SYSTEM BASICS
One port may not support an Automated Attendant configuration with 5 outside (CO) lines.
The following recommendations for Automated Attendant ports may have to be modified for
heavy traffic.
Table 3
Outside (CO) lines Port
1-6 1
7-12 2
Table 4
Outside (CO) lines Port
1-4 1
5-8 2
20
VOICE PROCESSING SYSTEM OVERVIEW
1.4 DIGITAL INTEGRATION
1.4.1 General
There are 2 types of Digital Integration: APT Integration and DPT Integration.
APT Integration is available when the KX-TVP50 is connected to a KX-TA analogue PBX.
DPT Integration is available when the KX-TVP50 is conne cted to a KX-TD digital PBX.
1.4.2 APT Integration
To the Panasonic KX-TA analogue PBX, the VPS ports look like proprietary telephones. The
PBX thinks that the VPS is a proprietary telephone, and the VPS mimics all actions of a
proprietary telephone. Communication between the VPS and the PBX through digital
integration re quires the proper soft ware le v el in th e PBX and 4-wire conne ctions fo r each port
(TVP50). To communicate between the VPS and the PBX through APT Integration, the PBX
and VPS must be programmed to work together.
1.4 DIGITAL INTEGRATION
1.4.3 Connection Example — APT Integration
For example, you can connect jack 7 of the KX-TA series PBX to Port 1 of the VPS with a 4wire connection (see diagr am belo w). This connecti on creates 1 Voice Mail extension and can
only answer 1 call . This means that a fu lly-con f igur ed 2-por t sys tem req uires 2 jac ks fro m the
PBX.
KX-TVP50
KX-TA series
When APT Integr ation i s acti vated, a single e xtens ion jack pro vides 1 singl e-line i nterf ace at a
Port on the VPS. For example, when 1 line cord (4 wire) is c onne cte d to Port 1 on the VPS, 1
extension is provided.
7
8
1.4.4 DPT Integration
Port 1
Extension 107
Port 2
Extension 108
To the Panasonic KX-TD digital PBX, the VPS ports look like digital extensions. The PBX
thinks that the VPS i s a di gita l phone , and t he VPS mimic s all acti ons of a dig ital se t. Another
advantage of digital i ntegratio n is that the 2B+D communication provides 2 VPS ports for each
Digital Station port . Communication between t he VPS and the PBX throu gh digital inte gration
requires the proper software level in the PBX and 4-wire connections for each port (TVP50).
VOICE PROCESSING SYSTEM OVERVIEW
21
1.4 DIGITAL INTEGRATION
To communicate between the VPS and the PBX through DPT Integration, the PBX and VPS
must be programmed to work together.
1.4.5 Connection Example — DPT Integration
For example, you can connect jack 15 of the KX-TD1232 to Port 1 of the VPS with a 4-wire
connection (see diagram below). This connection creates 2 Voice Mail extensions and can
simultaneously answer 2 calls. This means that a ful ly-conf igured 2- port system re quires only
1 jack from the PBX.
KX-TVP50
KX-TD1232
15
Port 1
Extensions 165 and 166
When DPT Integrati on is activated, a si ngle e xt ension jack pro vi des 2 si ngle-li ne int erf aces a t
a Port on the VPS. F or e xample, when 1 l ine co rd (4 wires) is c onnecte d to Po rt 1 o n the VPS,
2 extensions are provided.
22
VOICE PROCESSING SYSTEM OVERVIEW
Section 2
INSTALLATION
INSTALLATION
23
2.1 SAFETY PRECAUTIONS
2.1 SAFETY PRECAUTIONS
Please read the following precautions before installing the VPS.
2.1.1 Installation
The VPS needs to be installed on the wall. Improper placement of the system may result in
malfunction, noise, or discolouration. Avoid installing the VPS in the following places:
•
in direct sunlight; in hot, cold, or humid places
•
in new ar eas wher e ther e ar e th ermal springs, et c. (wher e sulphuric gas may damage the
equipment or contacts).
•
where shocks or vibrations are frequent or strong.
•
in dusty places or places where water or oil may come in contact with the unit.
•
near high frequency generating devices such as sewing machines, elevators or electric
welders.
•
on or near computers, telexes, or other office equipment; near microwave ovens or air
conditioners. (Ide ally , the VPS should not be in the r oom wit h these items and should be
at least
1.8m {6 feet}
away from televisions.)
Do not obstruct the areas ar ound the PBX and the VPS.
and space on the sides for maintenance and inspection.
2.1.2 Wiring
•
Do not wire the teleph one cable parallel to an A C power sour ce, computer, etc. If cables are
run near those wires, shield the cables with metal tubing or use shielded cables and earth
the shields.
•
Use protectors if running cables on the floor. Avoid running wire under carpets.
•
A void s haring
the VPS. Induction noise from such equipment may interrupt the VPS operation.
When making any connections or remo ving the co ver, be sure the power switch is turned of f.
When installing telephone wiring, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and inju ry to persons, including the following:
• Never install telephone wiring during a lightning storm.
• Never instal l telephone jacks in wet locations unless the jack is specif ically designed f or
wet locations.
• Never touch uninsul ated tele phone wires or te rminals unle ss the tel ephone line h as been
disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
Both require space abo ve for coo ling
an AC
power supply for comp uter s, te le xes , and oth er o f f ice equip ment wit h
24
INSTALLATION
2.2 UNPACKING
Unpack the box and check the items below.
Table 5
Main Unit 1
AC Cord 1
Screws (Wall Mounting) 3
Washers (Wall Mounting) 3
2.2 UNPACKING
INSTALLATION
25
2.3 MOUNTING THE VPS ON A WOODEN WALL
2.3 MOUNTING THE VPS ON A WOODEN WALL
The wall where the VPS is to be mounted must be able to support the weight of the VPS. If
screws other than the ones supplied are used, use the same-sized diameter screws as the
enclosed ones.
1.
Place the temp late (included) on the wall to ma rk the 3 screw positions.
Template
2.
Install the 3 screws (included accessories) into the wall.
Wooden
Wall
Drive the screw
to this position.
3.
Hook the unit on the screw heads.
,
26
INSTALLATION
2.4 FRAME EARTH CONNECTION
IMPORTANT!!!
Connect the frame of the main unit to the earth.
1.
Loosen the screw.
2.
Insert the earth wire.
3.
Tighten the screw.
4.
Connect the earth wire to the earth.
2.4 FRAME EARTH CONNECTION
POWER
VOICE PROCESSING SYSTEM KX-TVP50
To earth
INSTALLATION
27
2.5 INSTALLATION STEPS
2.5 INSTALLATION STEPS
The followi ng is an ov er view of the standard install atio n proces s usin g APT/DPT Integration.
When necessary, other sections in this manual have been referenced for more detailed
descriptions or instructions.
1.
Get a list of current users, their extension numbers, their departments, and the type of
systems they use (mailbox, no mailbox, beeper, car phone...).
2.
Assess your customer s' needs befor e setting up the system. You will save yourself time later
by giving cu st omers what they need up front. Ask the office manager how th e VPS will be
used. Give examples.
Recommend that your customer use a word processor to log the greetings. You will find
these files much more easily than the worksheet pages if you need to make changes down
the road.
3.
Standard initialisation (For APT/DPT Integration Connection)
a)
Program the ports of the PBX for voice processings (See Section 4 INTEGRATING
THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD
DIGITAL PBX).
Program the KX-TA series, the KX-TD1232 or the KX-TD816 for Voice Mail
integration.
• KX-TA series
• KX-TD816, KX-TD1232
Program may be performed on-site or at the office.
All memory is stored and will be retained when the unit is powered up as long as
the DIP switch has been reset to position [0] prior to turning the unit off.
b)
Unplug the power cord of the VPS.
c)
Plug station wire(s) from the PBX into VPS (See 2.7 CONNECTIONS).
d)
Connect the computer to the VPS wit h a Null Modem Cable (See 2.8.2 Connecting the
RS-232C Cable).
e)
Set the DIP switch to position 5.
f)
Plug the power cord of the VPS.
g)
Wait until the "warning" appears on the screen.
h)
Set the DIP switch back to position 0.
CAUTION
If the DIP switch is not reset to position 0 after initialisation, all programming will be lost
when the voice processor loses power!
28
INSTALLATION
2.5 INSTALLATION STEPS
4.
Perform Quick Setup. (See Section 5 CUSTOMISING THE SYSTEM)
5.
Check Quick Setup:
• The Power Indicator on the Voice Processor should be solid.
• The screen output should be: [On Line].
If you do not see the "On Line" message, check the following:
• The line cord to the Voice Processor has 4 conductors.
• The programming on the KX-TA series is correctly set in system Program [130], or
[130] and [131].
• The programming on the KX-TD81 6/12 32 is corr ectl y set i n Syste m Program [ 117].
6.
Set up Class of Service (COS) for each user. customise voice prompts if necessary. (See
Appendix B SYSTEM ADMINISTRATOR'S GUIDE)
7.
Perform Administrative Program through a computer. (See Appendix B SYSTEM
ADMINISTRATOR'S GUIDE)
CAUTION
Do not turn the power off while the VPS is activated so as not to cause malfunction.
To turn the power off after installing the VPS, unplug the power cord from the VPS a
few minutes after disconnecting station wire(s).
INSTALLATION
29
2.6 INSTALLING AN OPTIONAL EXPANSION MEMO RY CARD (KX -TV P52)
2.6 INSTALLING AN OPTIONAL EXPANSION
MEMORY CARD (KX-TVP52)
2.6.1 General
The flash memory capacity of the KX-TVP50 can be increased from 2 h to 4 h if an optional
expansion memory card (KX-TVP52) is installed.
2.6.2 Installing the KX-TVP52
1.
Disconnect the station wire(s). Wait a few minutes then disconnect the AC cord from the
VPS.
2.
Take out the screw.
Screw
VOICE PROCESSING SYSTEM KX-TVP50
POWER
3.
Remove the cover by pressing both tabs and lifting up.
VOICE PROCESSING SYSTEM KX-TVP50
POWER
4.
Take out the screws and remove the metal bar.
Screws
30
Metal Bar
INSTALLATION
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