Panasonic KX-TVP50 User Manual

Voice Processing System

Installation Manual

VOICE PROCESSING SYSTEM KX-TVP50

POWER

Model No. KX-TVP50

Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVP50.

Please read this manual before installing, customising, or operating the Voice Processing System.

Thank you for purchasing the Panasonic Model

KX-TVP50 Voice Processing System.

We are confident that it will provide your customer or client with many years of dependable service.

This Voice Processing System was especially tailored for the environment of your country. For example, it can be configured for English, Spanish, or a third language:

System prompts — Recorded by the factory in English User 1 prompts — Recorded by the factory in Spanish User 2 prompts — Record in any language you like

These prompts guide subscribers and non-subscribers through specific VPS operations.

However, we would like to stress that for outside callers who merely need to be guided to an extension, a mailbox, or other destinations (e.g., a fax machine), they can be greeted by a Custom Service. This supports many languages as there are 12 keys on a touchtone phone and you can record up to 100 Custom Service menus. One twelfth of these menus can be in recorded in one language if you desire. Another twelfth can be recorded in another language, and so on. Thus callers can be guided entirely in their native languages. For a multi-cultural country, Custom Service is a truly powerful feature. Please see "Custom Service" in Appendix A SYSTEM FEATURES for more details.

Notes

•In this manual, the suffix of each model number is omitted.

•In this manual, there may be PBX model numbers which are not available in your country.

2

Important Information

SAFETY REQUIREMENTS

•Read all the information contained in this manual.

•Follow all product warnings, cautions, and instructions.

•Do not install the unit near water or moisture, heating appliances, or electrical noise generating devices such as televisions, monitors, fluorescent lamps, or electric motors.

•Install the unit so that the power cord is not obstructed in any way. Do not connect this unit to an extension cord.

•Mount the unit on a stable wall surface. Do not mount the VPS inside of a separate enclosure unless it is properly ventilated.

•Keep the unit free of dust, moisture, condensation, high temperature exposure (more than 40 °C{104 °F}) and vibration. Do not expose the unit to direct sunlight.

•Do not insert wires, pins, or any other material into the unit's vent slots or access points. This could result in electrical shock and serious unit malfunction.

•Do not block the vent slots and openings located on the front and top of the unit.

•This unit is designed to operate at one specific voltage and current setting. The proper voltage and current required for this unit are listed on the product label.

•This unit is equipped with a 3-wire earth plug. The plug will only fit into a earth power outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet, have the outlet replaced by a licensed electrician.

•Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock.

•Do not disassemble this product. Dangerous electrical shock could result. The unit must only be disassembled and repaired by qualified service technicians.

•If the unit malfunctions, disconnect the unit from the telephone line and check the line by reconnecting the telephone. If the telephone operates properly, have the VPS repaired by a qualified service technician.

•Unplug the unit from its power source before cleaning.

•Do not use solvents, liquid cleaners, water, or abrasive powders to clean this unit. Use only a damp soft cloth for cleaning.

•Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.

•Unplug and transport the unit to a service technician if the power supply cord is frayed or damaged, if the cabinet is cracked or broken, or when the unit has been exposed to moisture, has been dropped, or is not otherwise operating properly.

•Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of the leak.

WARNING

TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE.

Important Information

3

The serial number of this product may be found on the label affixed to the back of the unit. You should note the serial number of this unit in the space provided and retain this book as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.:

SERIAL NO.:

For your future reference

DATE OF PURCHASE

NAME OF DEALER

DEALER’S ADDRESS

DEALER’S TEL. NO.

WARNING

THIS UNIT MAY ONLY BE INSTALLED AND SERVED BY QUALIFIED SERVICE PERSONNEL.

WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.

DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST.

THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS.

4	Important Information

THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE, ENSURE THAT THE SOCKET-OUTLET IS LOCATED/INSTALLED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.

CAUTION

Danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type recommended by the manufacturer.

Dispose of used batteries according to the manufacturer's instructions.

Note

Before you start setting or changing system parameters, we recommend that you turn off the Call Progression Mode with the OFLN command. While off, the power LED of the VPS will flash and the VPS will not answer any incoming calls. After you finish programming, use the ONLN command to turn on the Call Progression Mode (normal operation). Please see

7.2.1Off-line Set (OFLN) and 7.2.2 On-line Set (ONLN) for more details.

Trademarks

•HyperTerminal is registered trademark of HILGRAEVE, INCORPORATED.

•IBM is registered trademark of International Business Machines Corporation.

•Procomm Plus is registered trademark of DATASTORM TECHNOLOGIES, INC.

•Smartcom is registered trademark of Hayes Microcomputer Products, Inc.

Important Information

5

Table of Contents

1 VOICE PROCESSING SYSTEM OVERVIEW

1.1 WHAT THE VPS CAN AND CANNOT DO.............................................................		12
1.1.1	Why Voice Processing? ..............................................................................................	12
1.1.2	Basic Operations.........................................................................................................	12
1.1.3	VPS Limitations .........................................................................................................	13

1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE		............................... 14
1.2.1	System Administration ...............................................................................................	14
1.2.2	System Management...................................................................................................	14
1.2.3	Subscriber Use ............................................................................................................	14
1.3	SYSTEM BASICS .......................................................................................................	15
1.3.1	General........................................................................................................................	15
1.3.2	System Components ...................................................................................................	15
1.3.3 Which Phone Systems are Compatible? .....................................................................		17
1.3.4 Installer Equipment and Software Requirements .......................................................		18
1.3.5	Specifications..............................................................................................................	19
1.3.6	Hardware ....................................................................................................................	19
1.3.7 Flash Memory Expansion Capabilities.......................................................................		19
1.3.8 Recommendations for System Configuration.............................................................		19
1.4	DIGITAL INTEGRATION .........................................................................................	21
1.4.1	General........................................................................................................................	21
1.4.2	APT Integration ..........................................................................................................	21
1.4.3 Connection Example — APT Integration...................................................................		21
1.4.4	DPT Integration ..........................................................................................................	21
1.4.5 Connection Example — DPT Integration...................................................................		22

2 INSTALLATION

2.1	SAFETY PRECAUTIONS..........................................................................................	24
2.1.1	Installation ..................................................................................................................	24
2.1.2	Wiring .........................................................................................................................	24
2.2	UNPACKING ...............................................................................................................	25
2.3	MOUNTING THE VPS ON A WOODEN WALL ...................................................	26
2.4	FRAME EARTH CONNECTION .............................................................................	27
2.5	INSTALLATION STEPS ............................................................................................	28

2.6INSTALLING AN OPTIONAL EXPANSION MEMORY CARD (KX-TVP52).. 30

2.6.1	General........................................................................................................................	30
2.6.2	Installing the KX-TVP52............................................................................................	30
2.7	CONNECTIONS .........................................................................................................	32
2.7.1 Connecting to the PBX ...............................................................................................		32
2.7.2 Opening the Ferrite Core ............................................................................................		32
2.7.3 Connection for APT Integration .................................................................................		33
2.7.4 Connection for DPT Integration .................................................................................		33
2.7.5 Connection for Non-APT/DPT Integration ................................................................		34
2.8	TERMINAL CONNECTION.....................................................................................	35
2.8.1 Requirements for Connecting Programming Terminal...............................................		35
2.8.2 Connecting the RS-232C Cable..................................................................................		35
2.8.3	EIA (RS-232C) Signals ..............................................................................................	37

6	Table of Contents

3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS

3.1 GUIDELINES FOR INTEGRATION ........................................................................	40
3.1.1 APT/DPT or Inband Signalling? .................................................................................	40
3.1.2 Why Integration is Important ......................................................................................	40
3.1.3 How the VPS and the PBX Communicate ..................................................................	40
3.1.4 PBX Requirements for Integration ..............................................................................	41

3.2 PBX PARAMETERS AND PORT SETTINGS.........................................................		43
3.2.1 General Guidelines and Definitions ............................................................................		43
3.2.2	RS-232C Settings ........................................................................................................	43
3.2.3	Port Settings ................................................................................................................	43
3.2.4	PBX Interface Parameters ...........................................................................................	44
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs .................		47
3.3.1 KX-TVP50 Programming for Inband Integration .......................................................		47
3.3.2 KX-TA series Programming for Inband Integration via the Manager's Extension .....		48

3.3.3KX-TD816 and KX-TD1232 Programming for Inband Integration via the Manager's

Extension....................................................................................................................

50

3.3.4KX-TD816 and KX-TD1232 Programming for Inband Integration via the Operating

and Maintenance Tool ................................................................................................

50

4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA
	ANALOGUE PBX AND KX-TD DIGITAL PBX
4.1	GUIDELINES FOR DIGITAL INTEGRATION ......................................................	56
4.1.1 Why Digital Integration is Important ..........................................................................		56
4.2	CONNECTING THE KX-TVP50 WITH THE PANASONIC KX-TA series.........	58

4.2.1KX-TA series Software Verification and Programming for Digital Integration via the

Manager's Extension ..................................................................................................

58

4.3CONNECTING THE KX-TVP50 WITH THE PANASONIC KX-TD816 AND KX-

TD1232

.........................................................................................................................64

4.3.1KX-TD1232 Software Verification and Programming for Digital Integration via the

Manager's Extension ..................................................................................................

64

4.3.2KX-TD1232 Software Verification and Programming for Digital Integration via the

Operating and Maintenance Tool ...............................................................................	68
4.4 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES ....	73
4.4.1 Live Call Screening (LCS) Programming ...................................................................	73
4.4.2 Live Call Screening Recording Mode Assignment .....................................................	73
4.4.3 Live Call Screening Private/Hands-Free Mode Assignment .......................................	73
4.4.4 Live Call Screening Button Assignment .....................................................................	74
4.4.5 Live Call Screening Cancel Button Assignment .........................................................	75
4.4.6 Live Call Screening Password Assignment .................................................................	76
4.4.7 Live Call Screening Password Cancellation................................................................	76
4.4.8 Live Call Screening Password Control........................................................................	76
4.4.9 Two-Way Recording into One's Own Mailbox ...........................................................	77
4.4.10 Two-Way Recording Button Assignment ..................................................................	77
4.4.11 Two-Way Transfer into Mailbox ...............................................................................	78
4.4.12 Two-Way Transfer Button Assignment .....................................................................	78
4.4.13 Voice Mail Transfer Button Assignment ...................................................................	79

Table of Contents

7

5 CUSTOMISING THE SYSTEM
5.1	STARTING UP.............................................................................................................		82
5.1.1		Before Programming ..................................................................................................	82
5.1.2		Quick Setup ................................................................................................................	82
5.1.3 Starting the Quick Setup.............................................................................................			83
5.2	PORT SETTING OPTIONS.......................................................................................		90
5.2.1 Custom Service Setting Example ...............................................................................			90
5.2.2		Custom Service Features ............................................................................................	91
5.2.3		Custom Service Programming....................................................................................	93
5.2.4		Recording Menus........................................................................................................	96
5.2.5		Checking Operation ....................................................................................................	96
5.2.6		Voice Mail...................................................................................................................	96
5.2.7		Mailbox Groups ..........................................................................................................	97
5.2.8		Extension Groups .......................................................................................................	97
5.2.9		Interview Service ........................................................................................................	98
5.2.10		Automated Attendant................................................................................................	99
5.2.11		Department Dialling Service ....................................................................................	99
5.2.12		Operator Service .......................................................................................................	99
5.3	SETTING PORTS .....................................................................................................		100
5.3.1		Port Service Menu ....................................................................................................	100
5.4	AUTOMATED ATTENDANT PARAMETERS .....................................................		102
5.4.1		Automated Attendant Menu .....................................................................................	102
5.4.2		Department Dialling .................................................................................................	102
5.4.3		Operator's Parameters ...............................................................................................	102
5.5	SETTING MAILBOXES ..........................................................................................		105
5.5.1		Mailbox Setting Menu ..............................................................................................	105
5.5.2		Entering a Mailbox ...................................................................................................	105
5.5.3		Deleting a Mailbox ...................................................................................................	108
5.5.4		Password Reset .........................................................................................................	108
5.5.5		Mailbox Listing ........................................................................................................	108
5.6	TRAINING THE SUBSCRIBER.............................................................................		109

6	FINAL SETUP
6.1	MESSAGE MANAGER'S MAILBOX (Mailbox 998)............................................		112
6.1.1 Accessing the Message Manager's Mailbox .............................................................			112
6.1.2 Main Menu of Message Manager's Service..............................................................			112
6.1.3 Custom Service Greetings (Enter [#6*998,5,4]) ......................................................			112
6.1.4 Customising User Prompts (Enter [#6*998,5,6]) .....................................................			113
6.2		SETTING UP MAILBOXES....................................................................................	114
6.2.1		Recording Personal Greetings ..................................................................................	114
6.2.2 Recording the Owner's Name ...................................................................................			114
6.3		BACKING UP THE SYSTEM .................................................................................	116
7 SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.1		INITIALISING THE SYSTEM ...............................................................................	120
7.2		UTILITY COMMANDS ...........................................................................................	122
7.2.1		Off-line Set (OFLN) .................................................................................................	122
7.2.2		On-line Set (ONLN) .................................................................................................	123
7.2.3		Set Password (PASS) ................................................................................................	123

8	Table of Contents

7.2.4	Set Time (TIME) .......................................................................................................			124
7.2.5 Print Reports at Specified Time (PSET)....................................................................				124
7.2.6 Error Log Display (ELOG) .......................................................................................				125
7.2.7 Saving the System Data to the Backup Device (SAVE)............................................				127
7.2.8 Loading New or Saved Data to the VPS (LOAD).....................................................				129
7.2.9 Print All of the VPS Parameters (GPRN)..................................................................				130
7.2.10 Program Version Display (VERS)...........................................................................				130
7.2.11 Custom Service Report (CREP) ..............................................................................				131
7.2.12 Custom Service Menu Access Count Clear (CCLR) ..............................................				132
7.2.13 Message Waiting Lamp Retry Times (MWL) .........................................................				132
7.2.14 Setting Minimum Recording Length (MRL) ..........................................................				132
7.2.15 Modified Prompt List (MPLT) ................................................................................				133
7.2.16 Utility Command List (HELP) ................................................................................				134
7.2.17 Quick Setup (QSET)................................................................................................				135
7.2.18 Circuit Condition Display (LMON) ........................................................................				135
7.2.19 DTMF Information Display (PUTD) ......................................................................				135
7.3	SYSTEM REPORTS ..................................................................................................			137
7.3.1	Mailbox Assignments................................................................................................			137
7.3.2 COS (Class of Service) Assignments ........................................................................				138
7.3.3	System Service Report ..............................................................................................			139
7.3.4	Call Account Report ..................................................................................................			140
7.3.5	Port Usage Report......................................................................................................			140
7.3.6 Port Usage Statistics Clear ........................................................................................				141
7.3.7 Flash Memory Usage Report.....................................................................................				141
7.3.8 Flash Memory Usage Statistics Clear........................................................................				142
7.3.9	Mailbox Usage Report...............................................................................................			143
7.3.10 Mailbox Usage Statistics Clear ...............................................................................				144
7.3.11 Fax Call Report........................................................................................................				144
7.3.12 Fax Call Statistics Clear ..........................................................................................				145
7.4	TROUBLESHOOTING GUIDE ...............................................................................			146
7.5	SPECIFICATIONS ....................................................................................................			148
Appendix		A	SYSTEM FEATURES
A1	SYSTEM FEATURES................................................................................................			150
Appendix		B	SYSTEM ADMINISTRATOR'S GUIDE
B1	SYSTEM NAVIGATION............................................................................................			176
B2	SYSTEM ADMINISTRATION - MAILBOXES .....................................................			180
B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE)
	PARAMETERS .........................................................................................................			186
B4	SYSTEM ADMINISTRATION - PORT/TRUNK SERVICE.................................			195
B4.1	Port Assignment.........................................................................................................			195
B4.2	Trunk Group Assignment ..........................................................................................			197
B5	SYSTEM ADMINISTRATION - SERVICE SETTINGS .......................................			200
B5.1	Automated Attendant Parameters ..............................................................................			200
B5.2	Custom Service ..........................................................................................................			207
B5.3 Caller ID Call Routing Parameters ............................................................................				210
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS..............				212
B6.1	System Group Assignment ........................................................................................			212

Table of Contents

9

B6.2	Time Service		.............................................................................................................	215
B6.3	Holiday Setting .........................................................................................................			217
B6.4 Daylight Saving ....................................................................................Time (DST)				218
B6.5	Prompt Setting ..........................................................................................................			219
B6.6 System Caller ........................................................................Name Announcement				220
B6.7	Other Parameters.......................................................................................................			222
B7 SYSTEM ADMINISTRATION ................................- HARDWARE SETTINGS				234
B7.1	RS-232C Parameters .................................................................................................			234
B7.2	Port Setting................................................................................................................			235
B7.3	PBX Interface .........................................................................................Parameters			236
Appendix		C	SYSTEM MANAGER'S GUIDE
C1	ACCESSING ......................................THE SYSTEM MANAGER'S MAILBOX			246
C2	SETTING UP ....................................................................................MAILBOXES			247
C3	SETTING COS ....................................(CLASS OF SERVICE) PARAMETERS			250
C4	SETTING THE .........................................................................SYSTEM CLOCK			256
C5	CHECKING SYSTEM .......................................USAGE (SYSTEM REPORTS)			258
C6	DELIVERING .....................................................................................MESSAGES			260
C7	CUSTOMISING ................................THE SYSTEM MANAGER'S MAILBOX			263
C8	LISTENING TO ...........................................SYSTEM MANAGER MESSAGES			264
Appendix		D	MESSAGE MANAGER'S GUIDE
D1	ACCESSING ...................................THE MESSAGE MANAGER'S MAILBOX			266
D2	MANAGING THE ......................................GENERAL DELIVERY MAILBOX			267
D3	SETTING UP .......................................MESSAGE WAITING NOTIFICATION			269
D4	CUSTOMISING .............................THE MESSAGE MANAGER'S MAILBOX			271
D5	SETTING THE .........................................................................SYSTEM CLOCK			273
D6	RECORDING ......................................................................................MESSAGES			275
D7	LIST OF MODIFIABLE ......................................................................PROMPTS			280
Glossary ...........................................................................................................................				327
Index..................................................................................................................................				337

10	Table of Contents

Section 1

VOICE PROCESSING SYSTEM OVERVIEW

VOICE PROCESSING SYSTEM OVERVIEW

11

1.1WHAT THE VPS CAN AND CANNOT DO

1.1WHAT THE VPS CAN AND CANNOT DO

1.1.1Why Voice Processing?

The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left. Subscribers may send and transfer messages to other subscribers within the system. The VPS is easy to use, helping callers through the system with step-by-step voice prompts.

Unlike handwritten messages or those left with answering services, VPS messages are confidential; they are stored in a mailbox and retrieved only with the subscriber's password. Other advantages of the VPS are clarity and accuracy, which are commonly lacking with written messages. The messages come directly from the caller, in the caller's own voice. To further ensure accuracy, the system allows the sender to correct or change messages before saving them. Messages can be erased or transferred by the recipient.

1.1.2Basic Operations

Greeting Callers:

Callers are greeted by a prerecorded message that includes directions for leaving and editing messages. The VPS can list single-digit numbers for each available extension or mailbox. Callers who know the extension of the person they wish to reach may dial the extension number at any time. Callers with rotary phones are transferred to a pre-programmed destination (which is often an operator or the General Delivery Mailbox) to leave a message.

Sending Messages:

Callers can review and edit messages before leaving them in a mailbox. Subscribers can send messages to an individual or to several mailboxes at once. The message sender can then verify that the other subscriber has received the message.

Receiving Messages:

Subscribers can choose from several different message notification methods. They can be notified by: message waiting lamp, beeper, or a call from the system to another line. System programming determines whether a subscriber will be notified each time that a message is left. (Subscribers can choose to be notified of messages differently depending on the time of day.) Mailbox parameters determine maximum length and accommodate 5-100 messages. If the system is connected using Digital Integration, subscribers can press a pre-assigned button to record conversations in their own mailboxes or other subscribers' mailboxes while talking on the phone. Digital Integration also allows subscribers to screen messages as they are being left or pick up if they choose to take the call.

12	VOICE PROCESSING SYSTEM OVERVIEW

1.1 WHAT THE VPS CAN AND CANNOT DO

1.1.3VPS Limitations

The KX-TVP50 does not support:

UCD functions

UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions and returns to callers to say that all extensions are busy. Calls can be forwarded by the KXTVP50 to the KX-TD1232/816 floating number of a UCD group. The call then rings at the next available phone.

The KX-TVP50 supports UCD functions with very limited capabilities. Because the incoming call is forwarded as an intercom path and not a DIL (direct in line), the following items will not work:

•time table

•overflow function

•DISA message from a DISA card

•IRNA

Integration with the wrong PBX or with certain Key Systems presents limitations to the KXTVP50's standard functions. We do not recommend these systems for integration with the KX-TVP50. The section 1.3.3 Which Phone Systems are Compatible? explains problems with compatibility.

VOICE PROCESSING SYSTEM OVERVIEW

13

1.2SYSTEM ADMINISTRATION, MANAGEMENT, AND USE

1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE

1.2.1System Administration

System Administration is accomplished by the installer and is concerned with setting and changing system parameters and diagnosing system problems. System Administration is accomplished using terminal emulation software.

1.2.2System Management

Two system functions are performed by the customer — System Management and Message Management. System Management is concerned with changing system parameters through the System Manager's Mailbox.

Message Management is concerned with recording voice prompts through the Message Manager's Mailbox. These messages include Department Dialling menu, Custom Service menus, voice labels for System Group Distribution Lists, user prompts, multilingual selection menu and System Caller Names.

1.2.3Subscriber Use

System users are called subscribers. Subscribers are assigned a personal mailbox that they are able to personalise. Subscribers can record their name, record personal greetings, set covering extensions, record questions for an interview mailbox, set the message reception mode, set incomplete call handling status, set call transfer status, enter Personal Group Distribution Lists, set the message waiting lamp, and set notification by calling.

14	VOICE PROCESSING SYSTEM OVERVIEW

1.3 SYSTEM BASICS

1.3SYSTEM BASICS

1.3.1General

The KX-TVP50 is initially configured with 2 ports and 2 h of storage.

1.3.2System Components

Main Cabinet

AC Inlet

Power Indicator

VOICE PROCESSING SYSTEM KX-TVP50

POWER

MODE (DIP Switch)

Port 1

Port 2

Ferrite Core

Earth Terminal

EIA (RS-232C)

Connector

Inside View of the Main Cabinet

Memory Card

Position for Optional Expansion Memory Card

VOICE PROCESSING SYSTEM OVERVIEW

15

1.3SYSTEM BASICS

System Components

AC Inlet:

Connects the power cable to an AC outlet dedicated for the VPS.

Power Indicator:

Indicates system status — when flashing, the system is off-line (not ready to receive calls).

MODE (DIP Switch):

(Check the status of this switch only at start-up.) Provides the following additional functions:

								Table 1
	Position							Additional Function
							•1
0			0		1			Normal setting. (All switches in 0 position.)
			0		1		•3
			0		1		•2
			0		1		•4
							•1	Initialises RS-232C parameters.
1			0			1
			0		1		•2	RS-232C default parameters: 9,600, N, 8, 1
			0		1		•3
			0			1	•4
								Auto Configuration is automatically executed and
2	*1		0			1	•1
			0			1	•2	all ports are set for Automated Attendant service.
			0			1	•3
			0			1	•4
								Auto Configuration is automatically executed and
3	*1		0			1	•1
			0			1	•2	all ports are set for Voice Mail service.
			0			1	•3
			0			1	•4
4								Reserved.
							•1	Initialises the VPS. Clears all voice data (except
			0			1
5			0			1	•2	User 1 and User 2 prompts) and returns all system
			0				•4
						1
			0			1	•3
								parameters to the default setting.
6-7								Reserved.
								Initialises the VPS. Clears all voice data and
							•1	returns all system parameters to the default setting.
			0		1
			0		1		•2	This makes more recording time available — about
			0		1		•4
8			0		1		•3
								1 h — if User Prompts have been recorded.
								CAUTION: User 1 and User 2 Prompts are
								erased!
9								Reserved.
							•1	Auto Configuration is automatically executed and
10		*2	0			1
			0		1		•3
			0			1	•2	all ports are set for Automated Attendant service.
			0			1	•4
							•1	Auto Configuration is automatically executed and
11		*2	0			1
			0		1		•3
			0			1	•2	all ports are set for Voice Mail service.
			0			1	•4
								All service prompts are set to System Prompts
12			0			1	•1
			0			1	•3
			0			1	•2	(Factory-recorded English prompts).
			0			1	•4
								All service prompts are set to User 1 Prompts
13			0			1	•1
			0			1	•3
			0			1	•2	(Factory-recorded Spanish prompts).
			0			1	•4

16	VOICE PROCESSING SYSTEM OVERVIEW

1.3 SYSTEM BASICS

					Table 1
Position					Additional Function
				•1	All service prompts are set to User 2 Prompts (not
14	0		1
	0		1	•3
	0		1	•2	recorded).
	0		1	•4
15					Reserved.

*1

*2

For Panasonic KX-TD series telephone systems with DPT Integration

For Panasonic KX-TA series telephone system with APT Integration.

To change the position, use a pointed object, such as a pen, etc.

Note

When setting the DIP switch to any position (except 0), first disconnect the station wire(s) and wait a few minutes, then disconnect the AC cord from the VPS. Set the DIP switch and connect the AC cord to the VPS; wait approximately 3.5 min and then return the DIP switch to position 0.

Earth Terminal:

This terminal should be connected to a earth source with less than 1 resistance.

EIA (RS-232C) Connector:

Connects an ASCII or VT terminal to the VPS; must be used to program system.

Memory Card:

(1/system) Stores the proprietary system program, and the voice prompts (about 30 min worth); has the capacity to record approximately 2 h of messages from callers.

Optional Expansion Memory Card:

The KX-TVP52 can expand the flash memory capacity of the KX-TVP50 by 2 h.

1.3.3Which Phone Systems are Compatible?

We recommend integration with the following Panasonic phone systems:

•Panasonic KX-TD1232

•Panasonic KX-TD816

•Panasonic KX-TA series

We cannot guarantee adequate integration of the KX-TVP50 with other PBX systems or with Key Systems. If the customer does not have one of the recommended Panasonic PBX systems, be sure that the system has the features listed below.

VOICE PROCESSING SYSTEM OVERVIEW

17

1.3SYSTEM BASICS

The PBX should have the following features for successful integration:

•Single line (tip/ring) port circuits (Some PBXs need an OPX card to provide this connection.)

•Station to station DTMF signalling

•Message Waiting Notification from an SLT (single-line telephone)

•Screened transfer from an SLT

•Message Waiting Notification on proprietary (multi-line) sets (message waiting lamp accessed by dialling on/off codes)

If the PBX does not have these features, VPS operation will be limited.

See 3.1.4 PBX Requirements for Integration. You will find the following information about each feature listed:

•Description

•Limitations of the system without the feature

•Tests to determine whether the PBX has the feature

VOICE MAIL

The recommended Panasonic PBX systems have Follow-on ID and Inband Integration. When callers are transferred to an extension that is forwarded to Voice Mail, Follow-on ID sends callers directly to the mailbox. Without Follow-on ID, the caller would have to re-enter the mailbox number when connected to the Voice Mail.

DTMF Integration enables the VPS to recognise the current state of the call and improve its call handling performance. When enabled, the PBX informs the VPS of the status of the call (busy, answered, ringing, etc.) by sending a code with DTMF tones before sending the normal call progress tones. For example, when a caller hangs up before making a selection, the PBX sends # 9 to the VPS port that answered. This informs the VPS that the caller has hung up.

Upon receiving these digits, the VPS goes on-hook and is ready to handle another call.

Digital (APT/DPT) Integration is available when the VPS is connected to a Panasonic KX-TA series PBX or to a Panasonic KX-TD series PBX (depending on the software version). This digital integration provides the VPS with more information than DTMF Integration. This information enables the system to identify the extension number of the caller, know where the call is forwarded from and why, and recognise what the caller wants to do. Some features are available only with APT/DPT Integration (Live Call Screening, Two-Way Recording, TwoWay Transfer, Direct Mailbox Access, Intercom Paging, Auto Configuration, Caller Name Announcement (system/personal), Caller ID Call Routing, Personal Greeting for Caller ID).

1.3.4Installer Equipment and Software Requirements

The installer must have a laptop computer or data terminal equipped with terminal emulation software. We suggest you use something like HyperTerminal by HILGRAEVE. The computer is used to program the VPS. Terminal emulation software enables the keyboard to be used as a data entry device.

18	VOICE PROCESSING SYSTEM OVERVIEW

1.3 SYSTEM BASICS

While both the laptop and data terminal will work, the laptop allows screens to be saved in a file throughout the process. It is often helpful to retrieve these files later if technical support is needed.

1.3.5Specifications

Table 2

Ports:	2
Voice Storage:	2h (expandible)
Custom Services:	100
Message Retention:	1 to 30 days or unlimited
Number of Mailboxes:	30 subscriber mailboxes
	2 manager mailboxes
Number of Messages per Mailbox:	100 maximum (programmable)

1.3.6Hardware

•1 Flash Memory Card

•1 Optional Flash Memory Position for KX-TVP52 card

•2 Telephone Inputs (RJ11C)

•1 RS-232C Connector

•1 DIP Switch (4-bit)s

1.3.7Flash Memory Expansion Capabilities

Expansion of the flash memory capacity requires an optional expansion memory card (KXTVP52). The KX-TVP50 initially has 2-h memory. The KX-TVP52 increases the capacity by

2h.

1.3.8Recommendations for System Configuration

General guideline: a ratio of 6/1 (for every 6 lines, 1 port). There are 2 questions to ask when considering how many ports are desirable:

•Are the ports answering all incoming calls or just forwarded/transferred calls?

•If they are answering incoming calls, how busy are the lines?

The guideline above (6/1) usually works well with moderate traffic. This may have to be modified for heavy traffic. These recommendations are outlined in the following chart.

VOICE PROCESSING SYSTEM OVERVIEW

19

1.3SYSTEM BASICS

	Table 3
Outside (CO) lines		Port
1-6		1
7-12		2

One port may not support an Automated Attendant configuration with 5 outside (CO) lines. The following recommendations for Automated Attendant ports may have to be modified for heavy traffic.

	Table 4
Outside (CO) lines		Port
1-4		1
5-8		2

20	VOICE PROCESSING SYSTEM OVERVIEW

1.4 DIGITAL INTEGRATION

1.4DIGITAL INTEGRATION

1.4.1General

There are 2 types of Digital Integration: APT Integration and DPT Integration.

APT Integration is available when the KX-TVP50 is connected to a KX-TA analogue PBX. DPT Integration is available when the KX-TVP50 is connected to a KX-TD digital PBX.

1.4.2APT Integration

To the Panasonic KX-TA analogue PBX, the VPS ports look like proprietary telephones. The PBX thinks that the VPS is a proprietary telephone, and the VPS mimics all actions of a proprietary telephone. Communication between the VPS and the PBX through digital integration requires the proper software level in the PBX and 4-wire connections for each port (TVP50). To communicate between the VPS and the PBX through APT Integration, the PBX and VPS must be programmed to work together.

1.4.3Connection Example — APT Integration

For example, you can connect jack 7 of the KX-TA series PBX to Port 1 of the VPS with a 4- wire connection (see diagram below). This connection creates 1 Voice Mail extension and can only answer 1 call. This means that a fully-configured 2-port system requires 2 jacks from the PBX.

			KX-TVP50
		7						Port 1
KX-TA series
								Extension 107

8 Port 2

Extension 108

When APT Integration is activated, a single extension jack provides 1 single-line interface at a Port on the VPS. For example, when 1 line cord (4 wire) is connected to Port 1 on the VPS, 1 extension is provided.

1.4.4DPT Integration

To the Panasonic KX-TD digital PBX, the VPS ports look like digital extensions. The PBX thinks that the VPS is a digital phone, and the VPS mimics all actions of a digital set. Another advantage of digital integration is that the 2B+D communication provides 2 VPS ports for each Digital Station port. Communication between the VPS and the PBX through digital integration requires the proper software level in the PBX and 4-wire connections for each port (TVP50).

VOICE PROCESSING SYSTEM OVERVIEW

21

1.4DIGITAL INTEGRATION

To communicate between the VPS and the PBX through DPT Integration, the PBX and VPS must be programmed to work together.

1.4.5Connection Example — DPT Integration

For example, you can connect jack 15 of the KX-TD1232 to Port 1 of the VPS with a 4-wire connection (see diagram below). This connection creates 2 Voice Mail extensions and can simultaneously answer 2 calls. This means that a fully-configured 2-port system requires only 1 jack from the PBX.

KX-TVP50

KX-TD1232		15

Port 1

Extensions 165 and 166

When DPT Integration is activated, a single extension jack provides 2 single-line interfaces at a Port on the VPS. For example, when 1 line cord (4 wires) is connected to Port 1 on the VPS, 2 extensions are provided.

22	VOICE PROCESSING SYSTEM OVERVIEW

Section 2

INSTALLATION

INSTALLATION

23

2.1SAFETY PRECAUTIONS

2.1SAFETY PRECAUTIONS

Please read the following precautions before installing the VPS.

2.1.1Installation

The VPS needs to be installed on the wall. Improper placement of the system may result in malfunction, noise, or discolouration. Avoid installing the VPS in the following places:

•in direct sunlight; in hot, cold, or humid places

•in new areas where there are thermal springs, etc. (where sulphuric gas may damage the equipment or contacts).

•where shocks or vibrations are frequent or strong.

•in dusty places or places where water or oil may come in contact with the unit.

•near high frequency generating devices such as sewing machines, elevators or electric welders.

•on or near computers, telexes, or other office equipment; near microwave ovens or air conditioners. (Ideally, the VPS should not be in the room with these items and should be at least 1.8m {6 feet} away from televisions.)

Do not obstruct the areas around the PBX and the VPS. Both require space above for cooling and space on the sides for maintenance and inspection.

2.1.2Wiring

•Do not wire the telephone cable parallel to an AC power source, computer, etc. If cables are run near those wires, shield the cables with metal tubing or use shielded cables and earth the shields.

•Use protectors if running cables on the floor. Avoid running wire under carpets.

•Avoid sharing an AC power supply for computers, telexes, and other office equipment with the VPS. Induction noise from such equipment may interrupt the VPS operation.

When making any connections or removing the cover, be sure the power switch is turned off.

When installing telephone wiring, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

•Never install telephone wiring during a lightning storm.

•Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

•Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

•Use caution when installing or modifying telephone lines.

24	INSTALLATION

2.2 UNPACKING

2.2UNPACKING

Unpack the box and check the items below.

Table 5

Main Unit	1
AC Cord	1
Screws (Wall Mounting)	3
Washers (Wall Mounting)	3

INSTALLATION

25

2.3MOUNTING THE VPS ON A WOODEN WALL

2.3MOUNTING THE VPS ON A WOODEN WALL

The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized diameter screws as the enclosed ones.

1. Place the template (included) on the wall to mark the 3 screw positions.

Template

2. Install the 3 screws (included accessories) into the wall.

,Wooden, Wall

Drive the screw to this position.

3. Hook the unit on the screw heads.

26	INSTALLATION

2.4 FRAME EARTH CONNECTION

2.4FRAME EARTH CONNECTION

IMPORTANT!!!

Connect the frame of the main unit to the earth.

1.Loosen the screw.

2.Insert the earth wire.

3.Tighten the screw.

4.Connect the earth wire to the earth.

VOICE PROCESSING SYSTEM KX-TVP50

POWER

To earth

INSTALLATION

27

b)

c)

d)

2.5INSTALLATION STEPS

2.5INSTALLATION STEPS

The following is an overview of the standard installation process using APT/DPT Integration. When necessary, other sections in this manual have been referenced for more detailed descriptions or instructions.

1.Get a list of current users, their extension numbers, their departments, and the type of systems they use (mailbox, no mailbox, beeper, car phone...).

2.Assess your customers' needs before setting up the system. You will save yourself time later by giving customers what they need up front. Ask the office manager how the VPS will be used. Give examples.

Recommend that your customer use a word processor to log the greetings. You will find these files much more easily than the worksheet pages if you need to make changes down the road.

3.Standard initialisation (For APT/DPT Integration Connection)

a)Program the ports of the PBX for voice processings (See Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX).

Program the KX-TA series, the KX-TD1232 or the KX-TD816 for Voice Mail integration.

•KX-TA series

•KX-TD816, KX-TD1232

Program may be performed on-site or at the office.

All memory is stored and will be retained when the unit is powered up as long as the DIP switch has been reset to position [0] prior to turning the unit off.

Unplug the power cord of the VPS.

Plug station wire(s) from the PBX into VPS (See 2.7 CONNECTIONS).

Connect the computer to the VPS with a Null Modem Cable (See 2.8.2 Connecting the RS-232C Cable).

e)Set the DIP switch to position 5.

f)Plug the power cord of the VPS.

g)Wait until the "warning" appears on the screen.

h)Set the DIP switch back to position 0.

CAUTION

If the DIP switch is not reset to position 0 after initialisation, all programming will be lost when the voice processor loses power!

28	INSTALLATION

2.5 INSTALLATION STEPS

4.Perform Quick Setup. (See Section 5 CUSTOMISING THE SYSTEM)

5.Check Quick Setup:

•The Power Indicator on the Voice Processor should be solid.

•The screen output should be: [On Line].

If you do not see the "On Line" message, check the following:

•The line cord to the Voice Processor has 4 conductors.

•The programming on the KX-TA series is correctly set in system Program [130], or

[130]and [131].

•The programming on the KX-TD816/1232 is correctly set in System Program [117].

6.Set up Class of Service (COS) for each user. customise voice prompts if necessary. (See Appendix B SYSTEM ADMINISTRATOR'S GUIDE)

7.Perform Administrative Program through a computer. (See Appendix B SYSTEM ADMINISTRATOR'S GUIDE)

CAUTION

Do not turn the power off while the VPS is activated so as not to cause malfunction. To turn the power off after installing the VPS, unplug the power cord from the VPS a few minutes after disconnecting station wire(s).

INSTALLATION

29

2.6INSTALLING AN OPTIONAL EXPANSION MEMORY CARD (KX-TVP52)

2.6 INSTALLING AN OPTIONAL EXPANSION MEMORY CARD (KX-TVP52)

2.6.1General

The flash memory capacity of the KX-TVP50 can be increased from 2 h to 4 h if an optional expansion memory card (KX-TVP52) is installed.

2.6.2Installing the KX-TVP52

1.Disconnect the station wire(s). Wait a few minutes then disconnect the AC cord from the VPS.

2.Take out the screw.

Screw

VOICE PROCESSING SYSTEM KX-TVP50

P O W E R

3. Remove the cover by pressing both tabs and lifting up.

VOICE PROCESSING SYSTEM KX-TVP50

P O W E R

4. Take out the screws and remove the metal bar.

Screws

Metal Bar

30	INSTALLATION