Panasonic KX-TVP150E Overview
Overview of the Voice
Processing System Functions
Guide to the
Voice Processing System
Model No. KX-TVP150E
KX-TVP150
ALARM
RUN
POWER
ON
OFF
VOICE PROCESSING SYSTEM
EASA-PHONE
Please read this manual before any operation.
Overview of the Voice Processing
System Functions
Read This Manual First
The Voice Processing System (VPS) is inexpensive, convenient and easy to use. It allows recorded messages to be
sent, received and retrieved at any time from any touchtone telephone anywhere in the world. Step-by-step voice
prompts assist first time users. In no time at all they will
be zipping through messages without a second thought.
The VPS provides the following benefits:
— It replaces tedious, unclear or otherwise inadequate
memos which could easily be understood with clear,
concise messages recorded in your own voice.
— It can be delivered 24 hours a day, seven days a week,
to any touch tone telephone in the world.
— It does not require that both parties be on the line at the
same time in order to communicate.
As a business application, the VPS can be used to encourage short, concise messages free of unnecessary small talk.
It thus becomes an efficient time management tool. A ringing telephone can often interrupt your train of thought.
Thanks to the VPS, this is no longer a problem. You can
choose the times which are most convenient for you to
send and receive messages, and proceed with the work at
hand without interruption. You can send messages the moment they are ready. The only faster way would be to call
directly.
The VPS may appear complicated at first, but its basic
operations are really very simple. They are the following:
• Receiving messages
• Mailbox management
• Sending messages
O-0-4 Overview of VPS Functions
Read This Manual First
You may find it helpful to read this manual first. It will
enable you to gain an understanding of how the VPS works
systematically before you go on to read the operating
manuals such as the Subscriber’s Guide and the Manager’s
Guide.
Overview of VPS Functions O-0-5
Read This Manual First
This manual is divided into the following five parts, designated A through E:
(A) An overview of operations in which the user calls the VPS,
and in which the VPS delivers messages to the user.
1. Voice Mail Service
2. Automated Attendant Service
3. Bulletin Board Service
4. Interview Service
5. Custom Service
(B) The next part covers the initial setup of the VPS by
describing the tasks of the System Administrator.
1. System Configuration
2. System Administration
(C) The following section on the duties of the manager explains
how to perform daily system maintenance.
1. System Management (System Manager)
2. Message Management (Message Manager)
3. Bulletin Management (Bulletin Manager)
(D) In this section, system operation for users (subscribers) is
explained.
1. Setup Before Using the VPS
2. Receiving Messages
3. Sending Messages
(E) Finally, the terms in the VPS manuals are explained in the
Glossary section.
O-0-6 Overview of VPS Functions
Contents
Chapter 1 Calling the VPS
1.1 Voice Mail Service .................................... O-1-2
1.1.1 Receiving Messages from the User .....O-1-3
1.1.1.1 Message Waiting Notification at
a Specified Time ................................................. O-1-4
1.1.1.2 Immediate Message Waiting Notification ........ O-1-5
1.1.1.3 Message Waiting Notification Lamp ................ O-1-5
1.1.1.4 Immediate Reply to Message Waiting
Notification ........................................................... O-1-5
1.1.1.5 Message Scanning/Message Transfer ................ O-1-7
1.1.2 Sending Messages to the User.............O-1-7
1.1.2.1 Additional Operations When Recording ........... O-1-8
1.1.2.2 External Message Delivery ................................. O-1-8
1.1.2.3 Group Delivery .................................................. O-1-13
1.1.2.4 Guest Accounts .................................................. O-1-13
1.2 Automated Attendant Service .............. O-1-16
1.2.1 Initial Service ..................................................... O-1-16
1.2.2 Incomplete Call Functions ................................ O-1-17
1.2.3 Personal Bulletin Board .................................... O-1-18
1.3 Bulletin Board Service........................... O-1-22
1.3.1 Listening To Bulletin Board Messages .......... O-1-22
1.4 Interview Service .................................... O-1-24
1.5 Custom Service........................................ O-1-26
Overview of VPS Functions O-0-7
Contents
Chapter 2 Overview of System
Administration
2.1 System Configuration ............................... O-2-2
2.1.1 System Configuration .......................................... O-2-2
2.1.2 System Expansion ................................................ O-2-3
2.2 System Administration............................. O-2-5
2.2.1 Initializing the System ........................................ O-2-5
2.2.2 Setting System Parameters ................................. O-2-6
2.2.3 Call Service Settings ......................................... O-2-12
2.2.4 Setting Voice Mail Parameters ........................ O-2-19
2.2.5 System Usage Reports ...................................... O-2-23
2.2.6 Utility Commands .............................................. O-2-24
2.2.7 System Reset/Clear ............................................ O-2-26
O-0-8 Overview of VPS Functions
Contents
Chapter 3 Overview of System
Management
3.1 System Management................................. O-3-2
3.1.1 Setting Mailbox Parameters ............................... O-3-2
3.1.2 Setting Up a System Group Distribution
List......................................................................... O-3-3
3.1.3 Setting System Parameters ................................. O-3-3
3.1.4 Setting the Date and Time ................................. O-3-4
3.1.5 System Usage Reports ........................................ O-3-4
3.1.6 Broadcasting Messages ........................................ O-3-4
3.1.7 Customizing the System Manager’s
Mailbox ................................................................. O-3-4
3.2 Message Management .............................. O-3-5
3.2.1 Managing the General Delivery Mailbox ......... O-3-6
3.2.2 Managing Company Greetings ........................... O-3-6
3.2.3 Programming Department Dialing
Numbers ................................................................ O-3-8
3.2.4 Modifying Voice Prompts .................................. O-3-8
3.2.5 Recording the Company Name .......................... O-3-9
3.2.6 Customizing the Message Manager’s
Mailbox ................................................................. O-3-9
3.2.7 Setting the Date and Time ................................. O-3-9
3.3 Bulletin Board Management ................ O-3-10
3.3.1 Bulletin Board Management ............................. O-3-10
3.3.2 Customizing the Bulletin Board
Manager’s Mailbox ............................................ O-3-11
Overview of VPS Functions O-0-9
Contents
Chapter 4 Overview of Subscriber
Operations
4.1 Settings........................................................ O-4-2
4.1.1 Recording a Message in a Mailbox.................. O-4-2
4.1.2 Setting Message Waiting Notification .............. O-4-3
4.1.3 Managing a Guest Mailbox................................ O-4-5
4.1.4 Managing an Interview Mailbox ....................... O-4-6
4.1.5 Setting Automated Attendant Parameters ......... O-4-7
4.2 Receiving Messages................................... O-4-9
4.2.1 Receiving Messages ............................................. O-4-9
4.3 Sending Messages ................................... O-4-11
4.3.1 Recording Messages .......................................... O-4-11
4.3.2 External Message Delivery ............................... O-4-12
4.3.3 Group Delivery .................................................. O-4-14
4.3.4 Checking Delivery Status ................................. O-4-15
O-0-10 Overview of VPS Functions
Contents
Chapter 5 Glossary
5.1 Glossary ...................................................... O-5-2
Overview of VPS Functions O-0-11
VOICE PROCESSING SYSTEM
Voice Processing System
Overview of the Voice Processing System Unit
KX-TVP150
Alarm
Indicator
Running
Indicator
Reset Button
To EIA
(RS-232C
Interface)
To Telephone
Line
ALARM
RUN
POWER
ON
OFF
Power
Indicator
Power
Switch
To
Battery
EASA-PHONE
Adaptor
(Option)
To AC
Outlet
O-0-12 Overview of VPS Functions
VOICE PROCESSING SYSTEM
Voice Processing System
Voice Processing System Connection
KX-TVP150
ALARM
RUN
POWER
ON
OFF
Data Terminal
ELECTRONIC
MODULAR SWITCHING SYSTEM
RS-232C
Interface
EXT. 11
EXT. 12
EXT. 21
EXT. 22
EXT. 23
EASA-PHONE
Port 2Port 1
Operator
(Message Manager)
DIGITAL
Panasonic
DIGITAL
Panasonic
DIGITAL
Panasonic
Overview of VPS Functions O-0-13
CO 1
Voice Processing System
Features
• Voice Mail Service
• Scheduled Message Delivery/
Message Waiting Notification
• Saving Cost & Time When
Sending/Receiving Messages
• Group Delivery of Messages
• Automated Attendant Service
• Bulletin Board Service
• Interview Service
• Custom Service
System Administrator
• System parameter setting
• Managing mailboxes
• Checking system usage
• Diagnosis of the system
VPS
General delivery
mailbox
Setup and
Maintenance of VPS
DIGITAL
Panasonic
System Manager
• Managing mailboxes
• System parameter setting
• Delivering a message to all
users
• Checking system usage
Message Manager
(Operator)
DIGITAL
• Message transfer from gen-
Panasonic
eral delivery mailbox
• Recording/Editing company
greeting
• Setting up department dialing number
• Modifying the voice prompts
Bulletin Board
Manager
DIGITAL
• Recording/editing the
Panasonic
bulletin board
• Assigning call transfer
destination
O-0-14 Overview of VPS Functions
Voice Processing System
Internal Users
(Subscriber — mailbox owner)
DI
G
ITAL
Panasonic
• Message receiving/message transfer
• Group delivery
• Recording scheduled delivery message
Message
receiving
• Checking delivery status
• Password for mailbox
• Personal greeting
• Message for user’s guest (Guest Account)
• Recording/receiving interview
VPS
Massage transfer
General delivery
mailbox
Listening to a Bulletin
Board message
User’s mailbox
DIGITAL
Recording a mes-
Panasonic
sage to a user
(in the subscriber’s
mailbox)
DIGITAL
Panasonic
External Users
(Non-Subscriber — Caller from
outside/No mailbox)
Recording a message to the user
(in the general delivery mailbox)
DIGITAL
Receiving a message
Panasonic
from a subscriber
DIGITAL
Panasonic
Automated Attendant Service
(automatically calls a user’s
extension)
Overview of VPS Functions O-0-15
Having an interview
and recording answers
Chapter 1
Calling the VPS
Contents
1.1 Voice Mail Service ................................................ O-1-2
1.2 Automated Attendant Service ............................. O-1-16
1.3 Bulletin Board Service ......................................... O-1-22
1.4 Interview Service .................................................. O-1-24
1.5 Custom Service ..................................................... O-1-26
1.1 Voice Mail Service
When a user calls the VPS port assigned to the Voice Mail
service, he or she first hears the following prompt:
Please enter the mailbox number of the person for whom
you wish to leave a message.
To enter by name, please press a hash sign [#] and [1].
If you are using a rotary telephone, please wait a moment.
To call the operator, press [0].
The user can then choose one of the following services:
1.The user can leave a message in the subscriber’s mailbox
by specifying a mailbox number.
2. The user can gain access to a variety of subscriber services by entering his or her mailbox number and password after the [
3. The user can call the operator by pressing [0].
] key.
4.The user can choose not to press any key. A system
prompt will then be heard and the user can leave a message in the general delivery mailbox.
O-1-2 Overview of VPS Functions
1.1 Voice Mail Service
1.1.1 Receiving Messages from the User
The owner of a mailbox can listen to the messages it contains at anytime. Anyone can record messages in a subscriber’s mailbox by entering the mailbox number or the
first three or four letters of the subscriber’s last name, but
to listen to the messages or access the various subscriber
services available it is necessary to enter the mailbox password, if the password is assigned.
Several features are available for receiving messages.
These include message scan, fast forward and play the next
message for when you are in a hurry. It is also possible to
replay messages or portions of them using features such as
rewind, message repeat and play the previous message.
Received messages can also be transferred with or without
additional comments added by the recipient, and a reply
can be recorded in the sender’s mailbox without the need
to specify the mailbox number.
The VPS allows the subscriber to have the delivery status
stored for up to 84 messages he or she has sent. The delivery status includes information such as the recording date
and time received and the address of the destination mailbox. This information allows subscribers to check whether
messages have been delivered and, if appropriate, erase
certain messages before the VPS has delivered them.
Message Waiting Notification
If a subscriber has been authorized by the system manager
to use the message waiting notification feature and has
turned the feature on, the VPS will call at a specified time
each day to notify him or her that there are unplayed messages waiting in the mailbox. This feature eliminates the
need to check one’s mailbox manually.
The subscriber can choose to be notified of the receipt of
messages in the following ways: notification via external
calling, notification via a pocket pager and notification by
the message waiting lamp.
If the subscriber chooses the first option, the VPS will call
the telephone number specified and notify that there are
messages waiting. The subscriber can then listen to the
messages if desired. With the second option, the VPS calls
the pager repeatedly until the subscriber retrieves the messages. If the third option is chosen, the VPS turns on the
Overview of VPS Functions O-1-3
1.1 Voice Mail Service
message waiting lamp of the specified extension phone as
soon as a new message is received.
1.1.1.1 Message Waiting Notification at a Specified Time
With this feature, the VPS calls the subscriber at a specified time each day to notify him or her if there are unplayed messages waiting in the mailbox.
Message Waiting
Notification Via a Pocket
Pager
If the subscriber chooses this option, he or she will be
notified each day at a specific time via a pocket pager if
there are any unplayed messages in his or her mailbox. Up
to 48 digits may be specified for the destination address.
This can include the telephone number of the pager and the
digits to be displayed on the pager. As there is no way for
the VPS to verify whether or not the subscriber has
received the pager message, it will make six call retries at
30-minute intervals until the messages in the mailbox have
been played back.
Message Waiting
Notification Via External
Calling
Setting the Message
Waiting Notification
Time
The subscriber can choose to have the VPS call him or her
on a specified telephone number at a set time each day if
there are any unplayed messages in the mailbox. At that
time, the subscriber also has the option of accessing his or
her mailbox and listening to any unplayed messages.
If the line is busy when the VPS attempts to call, two call
retries will be made at 5-minute intervals. If the line is still
busy after the second retry, the VPS will try again one
hour later with other two retries. In the case of no answer,
the VPS will retry one hour later. If there continues to be
no answer, this process is repeated three times.
Subscribers who wish to use the message waiting notification feature can set any time of the day they find convenient as the message waiting notification time. Up to two
message waiting notification times can be set at one time.
If two times are specified, the subscriber will receive the
notification of waiting messages twice a day.
O-1-4 Overview of VPS Functions
1.1 Voice Mail Service
1 2 3
4 5 6
7 8 9
0
Confirming the Message
Waiting Notification
Method
1.1.1.2 Immediate Message Waiting Notification
1.1.1.3 Message Waiting Notification Lamp
Once the message waiting notification options have been
set, the subscriber can review them at any time. When the
appropriate request is input, the VPS will provide a voice
announcement of the current settings (notification method
[lamp/outside call/pocket pager], telephone number, notification time and operating status).
When this feature has been selected, the VPS will notify the
subscriber as soon as a new message is received, for example by calling the specified extension, calling the pocket
pager and/or lighting the message waiting lamp, depending
on the active settings.
If the subscriber’s telephone is equipped with a message
waiting lamp, the VPS can use it to provide notification of
waiting messages. As soon as a new message is received,
the VPS illuminates the message waiting lamp. Once the
message has been listened to the light goes out.
Note: Either Notification at a Specified Time or Immediate Notifi-
cation can be set to operate together with Message Waiting
Notification Lamp.
1.1.1.4 Immediate Reply to Message Waiting Notification
If the sender of a message is also the owner of a VPS mailbox, after a message has been played back the VPS will ask
the recipient if he or she wishes to leave a response to it. If
the recipient chooses to record a response, the mailbox number of the sender (to whom the response will be sent) is supplied by the VPS automatically. There is no need to enter it
manually.
Setting Notification Parameters
Hello ...
Please enter
the mailbox
number.
Call Voice
Mail Service
Entering Subscriber
Service (mailbox
number & password)
Enabling
• Timed Message
Waiting Notification
Specifying
• Telephone Number
• 1st Notification Time
• 2nd Notification
Time
Overview of VPS Functions O-1-5
1.1 Voice Mail Service
Notification by Outdialing
Checking the 1st/2nd
Notification Time
Are there
new messages?
Outdialing Schedule
Yes
Notification by
MWL* is OFF
Notification by
MWL* is ON
Message Recording
Sending Message
Hello ....
Calling a Pocket Pager
Calling a Subscriber
Entering the password
(Entering Subscriber
Service) and
Receiving the
messages
1
1 2 3
4 5 6
7 8 9
0
Hello ....
Subscriber’s
mailbox
O-1-6 Overview of VPS Functions
*MWL = Message Waiting Lamp
1.1 Voice Mail Service
1.1.1.5 Message Scanning/Message Transfer
Message Scan
Message Repeat
Variable Playback Speed
Fast Forward/Rewind
Play the Next Message/
Replay the Previous
Message
This function allows the subscriber to preview all the messages in his or her mailbox by listening to the first four
seconds of each with the information (Senders Name, Time
& Date Stamp), in turn. Message scan can be initiated at
any time while listening to messages. The subscriber can
listen to an entire message while the initial four seconds of
it are playing, and skip to the following or preceding message during message scan.
While listening to a message, it can be repeated.
The subscriber can increase the message playback speed
while listening to a message. This allows rapid skimming
of message contents. It is also possible to reset the playback speed.
The subscriber can skip ahead in a message during playback. This will skip over a four second portion of the message. It is also possible to skip backward in order to listen
to the immediately preceding section again.
While listening to a message, the user can skip ahead to
the next and can skip back to the previous message.
Message Transfer
Once a message has been received, the subscriber can
transfer it to any other subscriber’s mailbox, if desired.
Message Transfer With
Additional Messages
The subscriber can choose to append an additional message
at the top or at the end of a message which is to be transferred to another subscriber’s mailbox.
1.1.2 Sending Messages to the User
Message Recording
In order to send a message directly to a subscriber’s mailbox or to the system manager’s mailbox it is necessary to
input the appropriate mailbox number. The caller will then
hear a tone and can record the message by speaking it into
the telephone. During the process of recording, the caller
can access the functions described in the following section
using the telephone keypad.
Overview of VPS Functions O-1-7
1.1 Voice Mail Service
1.1.2.1 Additional Operations When Recording
Reviewing Messages
Canceling Messages
Appending Messages
Pausing During
Recording
Private Messages
After recording a message, the caller can choose to review
it before selecting whether it should be stored, erased, rerecorded or have an additional message appended.
The caller can erase a message, during the recording process by using the telephone keypad. If the message has
already been recorded and the caller has accepted it, it
cannot be erased unless the caller is a subscriber.
The user can append an additional message to the end of a
message which has just been recorded, if desired. Note that
it is no longer possible to append additional messages after
the call has been completed.
While recording a message, the caller can put the VPS on
hold and release it.
Subscribers have the option of designating messages as
confidential after recording. Private messages cannot be
transferred to other mailboxes.
Specifying A Message
Delivery Date And Time
Urgent Messages
Subscribers have the option of designating a delivery date
and time after recording a message. Such messages are not
sent to their destination mailbox until the date and time
specified.
If the intended recipient of a message is a subscriber with
the timed message waiting notification feature enabled, the
sender can specify the message as urgent after recording.
Once such a message is recorded, the VPS immediately
calls the telephone number specified by the recipient and
delivers the message directly.
1.1.2.2 External Message Delivery
If a subscriber has been authorized to use the external message delivery feature by the system manager, he or she can
use this function to deliver messages to any non-subscriber.
The subscriber simply records the message to be delivered
and specifies the delivery date and time and destination
telephone number. It is also possible to assign a password
O-1-8 Overview of VPS Functions
1.1 Voice Mail Service
to the message for security. Additional options include
voice recording of the receiver’s name for confirmation
when the call is received, setting the call duration and a
rescheduling function.
Specifying The
Destination For External
Message Delivery
External Message
Delivery Protection
Password
The VPS allows the subscriber to specify a destination
telephone number. The destination can be either an extension or an outside telephone number.
The subscriber may assign a password to any external message delivery message. Once a password is assigned, the
party receiving the call must enter it when prompted in order to receive the message. This function prevents unauthorized persons from hearing confidential messages. If the
subscriber wishes to use the password function, it must be
specified immediately following the destination telephone
number.
Recording The Recipient’s
Name
Setting The External
Message Delivery Time
And Date
The subscriber also has the option of making a voice recording of the recipients’s name for confirmation by the
person receiving the call. The recording of the recipients’s
name must be no longer than four seconds. It is played by
the VPS as part of the voice prompt played when the
receiver first answers the telephone. The subscriber may
request this feature immediately after specifying the password.
After recording the name of the external message delivery
message recipient, the subscriber is prompted to enter the
time and date for delivery. Any date (up to the 30 days
message retention limit of the mailbox) can be specified. If
no external delivery date and time is specified, the message
is sent immediately after recording.
Overview of VPS Functions O-1-9
1.1 Voice Mail Service
Automatic Retry On Busy
Or No-Answer
If the line is busy when the VPS attempts to call to deliver
the message, Two call retries will be made at 5-minute
intervals. If the line is still busy after the second retry and
the subscriber has turned the external message delivery
retry function on, the VPS will try again one hour later
with other two retries. In the case of no answer, the VPS
will try again one hour later, if the external message
delivery retry function is enabled. This process is repeated
three times. (Same as Message Waiting Notification). If the
retry function is disabled, the VPS will not make any
retries. The external message delivery retry function can be
set immediately after setting the delivery time and date.
Call-Back Message
Immediate Reply To
External Message
Delivery
External Message
Delivery Status
Confirmation
The VPS can be set to provide a call-back message if the
party receiving the call is not the intended recipient or if
the recipient was unable to provide the external message
delivery password. The call-back message includes information such as the recipient’s name as recorded by the
sender of the message, the name of the message sender, the
company name as recorded by the message manager, the
telephone number of the company and the extension number of the sender. The VPS will attempt no more retries
once the call-back message has been received.
After the external delivery message has been played, the
VPS asks the recipient whether he or she would like to
record a reply. If the recipient chooses to do so, he or she
can then directly access the mailbox of the sender of the
external message delivery message without having to specify the mailbox number.
After recording an external delivery message, the subscriber has the option of requesting a report of information on the current external message delivery status from
the VPS. The report includes the delivery time and date
and receiver’s names for pending external delivery messages, and the names of the receivers of external delivery
messages which have been canceled.
O-1-10 Overview of VPS Functions
1.1 Voice Mail Service
Canceling Pending
External Message
Delivery Attempts
Rescheduling Canceled
External Message
Delivery Attempts
Call Duration For
External Message
Delivery
If an as yet undelivered external delivery message becomes
unnecessary for whatever reason, it can be canceled by the
subscriber before delivery.
The subscriber has the option of rescheduling external delivery messages which were canceled because the recipient’s telephone was busy or there was no answer. Canceled
calls can be rescheduled within the 30 day message retention limit of the mailbox.
The subscriber can specify a maximum duration for external message delivery in order to restrict the cost incurred
by outside calls. The call duration can be set to any value
up to a maximum of 9 minutes. If the subscriber does not
specify a call duration, the system default set by the system
administrator is used.
When the specified duration has been exceeded, the VPS
provides a prompt and hangs up. If the VPS was not able to
deliver the message (and no call-back message was received), the call is treated as a “no answer” and the system
will retry the call later.
Overview of VPS Functions O-1-11
1.1 Voice Mail Service
External Message Delivery
Sending an External Delivery Message
Calling the Voice
Hello, ...
Please enter the
mailbox number
Receiving an External Delivery Message
Checking the
External Message
Delivery Queue
Mail Service
Enter the mailbox
number and password. (Entering Subscriber Service)
1 2 3
4 5 6
7 8 9
0
Call the Receiver
Specify
• Telephone Number
• Password
• Delivery
Day/Time
Record
• Receiver’s Name
Subscriber’s
Mailbox
Record an External
Delivery Message
Subscriber
Hello,
.......
Outdialing Schedule
O-1-12 Overview of VPS Functions
Receive a Prompt Enter
the Password.
Hello, You have
a call from ...
Receive the message
.......
1 2 3
4 5 6
7 8 9
0
1.1 Voice Mail Service
1.1.2.3 Group Delivery
This feature allows subscribers to send a single message
to more than one destination simultaneously. The sender
either enters more than one mailbox number or specifies
the system group distribution list or personal group distribution list as the destination.
Message Delivery To
Multiple Destinations
System Group
Distribution List
The subscriber is free to enter up to 40 mailbox numbers
as destinations for a single message. The message will then
be sent simultaneously to all of the specified destinations.
The VPS allows the system manager to specify up to 100
system group distribution lists for use by subscribers. Up
to 40 mailbox numbers can be assigned to each distribution
list. The sender simply specifies the desired list as the destination and message is delivered to all addresses on the
list.
Personal Group
Distribution List
1.1.2.4 Guest Accounts
Establishing Guest
Accounts
Deleting Guest Accounts
The subscriber may also maintain a personal group distribution list which functions like the system group distribution lists described above. Subscribers can have up to 8
personal group distribution lists and can add or delete
members at any time. A subscriber is allowed to have a
total of up to 100 members in all of the personal group
distribution lists.
Subscribers authorized to do so by the system manager can
create their own guest mailboxes and assign guest passwords to them. The maximum number of guest mailboxes
per subscriber is four.
The subscriber can delete a guest mailbox at any time. In
order to change the number of a guest mailbox, the guest
account must first be deleted and then re-established with
the new number.
Overview of VPS Functions O-1-13
1.1 Voice Mail Service
Reviewing Guest Account
Parameters
Recording Messages To
Guests
Guest Message Status
Report
Listening To Guest
Messages
Subscribers with guest mailboxes can receive a voice
recording of guest account parameters such as the guest
number, guest password and the name of the guest.
The subscriber can record messages in guest mailboxes by
accessing the mailboxes and then entering the password.
Subscribers with guest mailboxes can check the delivery
status of guest messages and, if desired, choose to erase
any as yet undelivered ones.
A non-subscriber who knows the guest password can access a guest mailbox and listen to messages. To do this, he
or she calls the VPS and enters the guest password after
the mailbox number. Guest messages are erased by the
VPS immediately after they are listened to, so it is not possible to call back later and listen to already received messages a second time.
Immediate Reply To
Guest Messages
After a caller has listened to a guest message, he or she has
the option of recording a reply if desired. In this case it is
not necessary for the caller to enter the mailbox number of
the recipient (the subscriber who sent the guest message).
O-1-14 Overview of VPS Functions
1.1 Voice Mail Service
Guest Accounts
Message Delivery
(not protected)
Subscriber
(Mailbox Owner)
Guest 1 Guest 2 Guest 3 Guest 4
Subscriber’s
PASSWORD
DeliverReceive
Guest 1
PASSWORD
Receive Receive
Guest 2
PASSWORD
Deliver
Guest 3
PASSWORD
Receive Receive
Guest 4
PASSWORD
Subscriber’s
MAILBOX
Overview of VPS Functions O-1-15
Guest
MAILBOX 1
Guest
MAILBOX 2
Guest
MAILBOX 3
Guest
MAILBOX 4
1.2 Automated Attendant Service
The caller of the port assigned to the Automated Attendant
service can access several useful features. These include
call transfer, bulletin board and department dialing. There
are also a number of functions for handling incomplete
calls, such as message recording and the personal bulletin
board, which are useful if the caller is unable to reach the
extension belonging to the intended party.
1.2.1 Initial Service
When the user calls the port assigned to the Automated
Attendant, the VPS presents an initial prompt offering a
selection of features, such as call transfer, bulletin board
service and department dialing. At this point the caller can
specify an extension to be transferred to by entering the
extension number or the first four letters of the owner’s
last name. If the extension specified is busy or there is no
answer, the VPS provides the option of using one of the
incomplete call functions.
Call Transfer
Department Dialing
Bulletin Board Service
Call Screening
The caller can have the call transferred directly to a
specific extension by entering the number of the extension.
If the caller does not know the extension number, he or she
can still be connected to the extension by entering the first
four letters of the owner’s last name. If the extension is
busy or there is no answer, the VPS presents the caller
with a prompt, inviting him or her to use one of the
incomplete call functions.
The caller can be connected to an extension assigned a
department dialing number by entering the department
dialing entry number. The department dialing menu
prompt is then heard, and the caller can be connected to
the desired extension by entering the appropriate number,
1—9.
The caller can access the bulletin board service at the
Automated Attendant top menu.
If the owner of the extension specified has set the call
screening function to “on”, the VPS will request that the
caller speak his or her name before ringing the extension.
Once the name has been spoken, the VPS puts the caller on
hold and rings the extension.
O-1-16 Overview of VPS Functions
Loading...