Panasonic KX-TVM50E, KX-TVM200E User Manual

Voice processing systems for improved efficiency

KX-TVM50E & 200E

Improve efficiency across the board with Voice Processing

Panasonic voice processing systems allow you to record, send and
retrieve messages 24 hours a day, 7 days a week world-wide, as well
as efficiently handling your telephone system traffic and internal
communication needs.

The voice processing systems can improve the efficiency of your
business, whether it be in sales, customer service, marketing, or
human resources.

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Field sales representatives can call in their sales reports
at any time of the day

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Customer lines can publicise sales, special promotions
and general information

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Orders can be placed 24 hours a day

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Product or service information is available 24 hours a day

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Database information can be easily gathered

•

Calls may be screened prior to connection to an extension
without overloading a busy operator

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Conversations can be recorded and transcribed later

E-Mail integration

Voice mail messages received via the phone system are notified and
can be played via your e-mail in-box. Each message will be time and
date stamped. Caller, length of mesage, how many ‘old’ and ‘new’
messages in your mailbox, will be displayed. Voice mail messages
can be deleted, saved as a WAV file to hard disk or forwarded as a
WAV file as an attachment. This functionality allows users to
manage both their voice mail and e-mail from the screen of their
desktop PC.

LCD Prompts *

Control voice mail using a simple LCD menu (only available with
KX-NT136, KX-T7636/7633) without listening to the voicemail for
options. Messages can be selected, played and deleted using
the visual prompts and the caller’s information can also be displayed
on screen.

Custom Menus for each extension

With KXTVM, individual extensions can be set up with their own
custom menu options for callers to follow. Callers can leave a
message or have their call forwarded to another extension or even
an outside line, for example, another office or even a cellular
telephone. Each extension user can set up the options they want
to offer their callers.

External Message Delivery

Extension owners can have their messages recorded into voicemail
and then have the KXTVM system call their cellular telephone to have
the message delivered wherever they are.

Holiday setting capability

The systems can be programmed to handle calls differently (e.g.
auto-attendant vs. voice mail) on official holidays, thereby providing
suitable help to callers who call in during off-peak periods or holidays.

Automatic fax transfer

When you receive a fax call the system will automatically send the
call to the designated fax extension – this eliminates the need to
have a dedicated line for your fax. You can designate a second fax
extension to handle overflow traffic from the first one.

Multilingual service

The systems can support up to five different languages. Callers
may choose the language of their preference when they call in.

Live call screening

When this mode is activated, you can monitor incoming messages
and decide whether or not to take the call.

Two-way recording

This feature allows an extension user to record a conversation in his
or her mailbox by simply pressing the two-way record function key.
A variation of this feature is ‘two-way transfer’ which permits the
extension user to record a conversation in another person’s mailbox.

Caller ID Intelligence

The KX-TVM50 and KX-TVM200 offer intelligent caller ID Routing
which route callers by telephone number to specified extensions
or services. Caller ID Call Screening will announce callers by name
(max 30) or number. Both require Caller ID from the PBX. Calls can
be routed to extensions or auto attendant prompts based on the DDI
dialled or callers own PIN (Personal Identification No.).

Remote access

The owner of a mailbox can access the system remotely (when out
of the office) to record new greetings, listen to messages and divert
calls to voicemail (or elsewhere).

Voice mail specifications

KX-TVM50E KX-TVM200E

Total recording time 4hrs (standard)

8hrs (option) 1000hrs

Recording time per mailbox unlimited unlimited

Number of ports Max. 6 Max. 24

Number of mailboxes Max. 64 Max. 1024

Personal greeting length

(programmable) 360 sec 360 secs

Message retention 1-30 days or 1-30 days or
(programmable) unlimited unlimited

Extension numbering

(programmable) 2-5 digits 2-5 digits

Message waiting lamp DTMF sequence/
(programmable) DPT integration DPT integration

Maximum message length

(programmable) unlimited unlimited

Activity reporting –

Mailbox List, Class of Service List, System Service Report, Call Account Report, Mailbox Usage
Report, Memory Usage Report, Fax Call Report, Custom Service Report (not with KX-TVM50E),
Call Handling, MSG status, Subscriber Set-up, Security Info, Hourly Stats, E-mail.

Panasonic Business Systems UK
Willoughby Road, Bracknell, Berkshire RG12 8FP
www.panasonic.co.uk/telecom/

The design and specification of the products is constantly changing in the interests of improvement.
Whilst every care is taken in preparing this brochure, some changes may occur after publication.
Please check with your Panasonic dealer for details. KXTVM Systems are only suitable for
integration with KX-TA624, KX-TES824, KX-TD and KX-TDA Systems.

* Requires V2.01 S/W on KX-TDA Systems