Panasonic KX-TVM50, KX-TVM200 Installation Manual
Installation Manual
Voice Processing System
Model No. KX-TVM50
KX-TVM200
Thank you for purchasing a Panasonic Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TVM50/KX-TVM200: Version 2.1 (Main Software Version 2.50 or later)
Document Version 2.1 2008/04
System Components
System Components
The Voice Processing System (VPS) consists of the following system components when fully-equipped with
all available optional cards.
KX-TVM50
Model Description
Main Unit KX-TVM50 Voice Processing System
Optional Cards KX-TVM502 2-Port Hybrid Expansion Card
KX-TVM503 2-Port Digital Expansion Card
KX-TVM524 Memory Expansion Card
KX-TVM594 LAN Interface Card
KX-TVM296 Modem Card
KX-TVM200
Model Description
Main Unit KX-TVM200 Voice Processing System
Optional Cards KX-TVM204 4-Port Digital Expansion Card
KX-TVM296 Modem Card
2 Installation Manual Document Version 2.1 2008/04
Important Safety Instructions
Important Safety Instructions
When using telephone equipment, basic safety precautions should always be followed to reduce the risk of
fire, electric shock and injury to persons, including the following:
• Follow all product warnings, cautions, and instructions.
• Read all the information contained in this manual.
• Close and secure the front cover when the unit is in operation.
• This unit is equipped with a 3-wire earthing plug. The plug will only fit into an earthed power outlet. Do not
modify this plug in any way. If it cannot be inserted into the outlet, have the outlet replaced by a licenced
electrician.
• This unit is designed to operate at one specific voltage and current setting. The proper voltage and current
required for this unit are listed on the product label.
• Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock.
• Use only the AC cord included with the unit when connecting the AC adaptor to the power outlet.
• Install the unit so that the AC cord is not obstructed in any way. Do not connect the unit to an extension
cord.
• Before touching any internal components, turn off the unit, disconnect the AC adaptor, and wait at least
20 seconds.
• Unplug the AC adaptor before cleaning the unit.
• Do not use solvents, liquid cleaners, water, or abrasive powders to clean the unit. Use only a damp soft
cloth for cleaning.
• Do not expose the unit to dust, moisture, condensation, high temperatures (more than 40 °C), vibration,
and direct sunlight.
• Mount the unit on a stable wall surface. Do not mount the unit inside of a separate enclosure unless it is
properly ventilated.
• Mount the unit on a surface that is flat and free of obstructions, so that the openings on the back of the unit
will not be blocked.
• Do not block the vent slots and openings located on all sides of the unit. Allow at least 20 cm of space
above and 10 cm on the sides of the unit.
• Do not install the unit near water or moisture, heating appliances, or electrical noise generating devices
such as televisions, monitors, fluorescent lamps, or electric motors.
• Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
• Do not insert wires, pins, or any other material into the unit’s vent slots or access points. This could result
in electrical shock and serious unit malfunction.
• If the unit malfunctions, disconnect the unit from the telephone line and check the line by reconnecting the
telephone. If the telephone operates properly, have the unit repaired by a qualified service technician.
• Do not disassemble this product. Dangerous electrical shock could result. The unit must only be
disassembled and repaired by a qualified service technician.
• Unplug and transport the unit to a service technician if the AC adaptor or AC cord is frayed or damaged,
if the cabinet is cracked or broken, or if the unit has been exposed to moisture, has been dropped, or is
not otherwise operating properly.
• Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of the leak.
• The lines connecting the PBX and VPS must never run outside of the building.
• This product is only for connection behind a suitable PBX and should not be connected directly to the
network.
Document Version 2.1 2008/04 Installation Manual 3
SAVE THESE INSTRUCTIONS
Important Safety Instructions
For users in Taiwan:
• Lithium batteries can be found in the circuit boards of the main board and optional cards of the PBX.
• When disposing of any of the above products, all batteries must be removed. Follow the applicable laws,
regulations, and guidelines in your country/area regarding disposal of batteries.
• When replacing a battery, use only the same battery type, or an equivalent recommended by the battery
manufacturer.
• Regarding removing or replacing a battery in the circuit board, consult your dealer.
For users in Finland, Norway and Sweden:
This unit may only be installed in a room or space with restricted access, and equipotential bonding must be
applied. For information on earthing, refer to 2.11 Frame Earth Connection.
For users in Germany:
• Machine Noise Information Ordinance, 3rd GPSGV: The highest sound pressure level is 70 dB (A) or less
according to EN ISO 7779.
• The equipment is not intended for use at a video workstation in compliance BildscharbV.
WARNING
• UNPLUG THIS UNIT FROM POWER OUTLETS IF IT EMITS SMOKE, AN ABNORMAL SMELL OR
MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK.
CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORISED SERVICE CENTER.
• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.
• WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS, DISCONNECT THE
POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.
• DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER
CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER
FIRST.
• TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO RAIN OR
MOISTURE.
• THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY REASONS, THIS
PLUG MUST ONLY BE CONNECTED TO AN EARTHING CONTACT SOCKET WHICH HAS BEEN
INSTALLED ACCORDING TO REGULATIONS.
• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE
AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.
CAUTION
DANGER OF EXPLOSION EXISTS IF THE BATTERY IS INCORRECTLY REPLACED. REPLACE THE
BATTERY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE BATTERY
MANUFACTURER. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER’S
INSTRUCTIONS.
4 Installation Manual Document Version 2.1 2008/04
Security Information
Security Information
We recommend observing the security precautions described in this section, in order to prevent the following:
– loss, disclosure, falsification, or theft of user information
– unauthorised use of the VPS
– interference or suspension of service caused by an unauthorised party
Note
• User information is defined as the following:
– user names
– outside telephone numbers
– e-mail addresses
– customised prompts
– mailbox messages
– user-recorded greeting messages
– other user-programmable settings
General Security Precautions
1. All data, including user information, is stored in the hard disk (KX-TVM200) or flash memory (KX-TVM50)
of the VPS. Make sure the VPS is installed in a secure location, so that the VPS cannot be physically
removed by an unauthorised party.
2. Periodically backup the data stored in the VPS. For details, refer to 8.2 Backing Up the System.
3. To prevent unauthorised access from the Internet, use a firewall.
4. To prevent unauthorised access via the optional modem, do not disclose the telephone number used to
access the VPS’s modem.
5. To prevent unauthorised access from KX-TVM Maintenance Console or the Voice Mail Assistant feature
of the optional Phone Assistant software:
– Log out of the VPS when leaving the computer unattended.
– If features that allow users to access the VPS without entering a password are enabled, such as the
Connection Profile feature of KX-TVM Maintenance Console or the Automatic Login feature of Voice
Mail Assistant, take measures to ensure that unauthorised parties cannot use the computer.
6. Before disposing of the VPS, sending it for repair, or handing it over to a third party:
– Make a backup of data stored in the VPS.
– Initialise the VPS so that information cannot be retrieved from it.
7. When you back up data to a PC or other external device, the confidentiality of that data becomes your
responsibility. Before disposing of the PC or other external device, ensure that data cannot be retrieved
from it by formatting the hard disk or rendering it physically unusable.
Password Security Precautions
The following password security precautions apply to each of the 4 types of passwords stored in the VPS.
Password Type VPS Access Method
System Administrator password
System Manager password
Message Manager password
Subscriber password
Document Version 2.1 2008/04 Installation Manual 5
KX-TVM Maintenance Console
Telephone
Security Information
1. Do not disclose passwords.
2. Change passwords periodically.
3. Use long and random passwords.
4. Inform the customer of the importance of password security and the possible dangers if passwords become
known to others.
5. Change the default System Administrator password the first time you access the VPS via KX-TVM
Maintenance Console. The default password can be changed by running the Quick Setup utility (see
6.1.2 Quick Setup) or by selecting System Security®Administrator®Password.
6. Do not forget the System Administrator password. The VPS must be reset to its factory defaults and
reprogrammed if the System Administrator password is forgotten.
6 Installation Manual Document Version 2.1 2008/04
Other Information
Other Information
Installation note
This product is only for connection behind a suitable PBX and should not be connected directly to the network.
Open Source Software
Parts of this product use Open Source Software. Open Source Software is supplied based on the conditions
of the Free Software Foundation's GPL and/or LGPL and other conditions.
For information about GPL, LGPL, the collection of headers in the freeware header folder, and other information
about Open Source Software, refer to the gpl.txt and lgpl.txt files in the open source folder in the included
CD-ROM.
You can get the source codes licensed under GPL and LGPL.
For inquiries regarding the contents above, consult your Sales Company or Dealer.
Also, please note that software licensed under GPL and LGPL is not under warranty.
Declaration of Conformity
Panasonic Communications Co., Ltd. declares that the KX-TVM50E/KX-TVM200E and KX-TVM50NE/
KX-TVM200NE are in compliance with the essential requirements and other relevant provisions of Radio &
Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are available for
download by visiting
http://doc.panasonic.de
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
Document Version 2.1 2008/04 Installation Manual 7
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.
Other Information
For future reference
Record the information in the space below for future reference.
Note
• The serial number of this product may be found on the label affixed to the side of the unit. You should
note the serial number of this unit in the space provided and retain this manual as a permanent record
of your purchase to aid in identification in the event of theft.
8 Installation Manual Document Version 2.1 2008/04
Introduction
Introduction
About this Manual
This Installation Manual is designed to serve as an overall technical reference for the KX-TVM50/
KX-TVM200. It provides instructions for installing the VPS hardware, configuring the connected PBX for use
with the VPS, and getting started with the KX-TVM Maintenance Console software. This manual is divided into
the following sections:
Section 1 Voice Processing System Overview
This section provides a basic introduction to the VPS and its specifications. It briefly explains what the VPS
can do, and how it is connected to and interacts with the PBX.
Section 2 Installation
This section explains how to install the VPS and its optional cards.
Section 3 Installing KX-TVM Maintenance Console
This section explains how to install KX-TVM Maintenance Console on a PC.
Section 4 PBX Programming for APT/DPT Integration
This section explains how to configure selected Panasonic PBXs to use APT/DPT Integration with the VPS.
Section 5 PBX Programming for Inband Integration (KX-TVM50 only)
This section explains how to configure selected Panasonic PBXs to use Inband Integration with the VPS.
Section 6 Configuring the System
This section explains how to configure the VPS for basic operation.
Section 7 Configuring VPS Features via PC Programming
This section explains how to configure the PBX via PC Programming to use certain VPS features.
Section 8 System Maintenance
This section describes how to perform common maintenance procedures.
Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.
About the Other Manuals
Along with this Installation Manual, the following manuals are available:
Feature Manual
The Voice Processing System Feature Manual is an overall reference describing VPS features. It explains
what the VPS can do, and how to obtain the most of its many features. Sections from the Feature Manual are
listed throughout this manual for your reference.
Programming Manual
The Voice Processing System Programming Manual is an overall reference for programming the VPS using
KX-TVM Maintenance Console. It explains how to use KX-TVM Maintenance Console and obtain the most out
of system administration. Sections from the Programming Manual are listed throughout this manual for your
reference.
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Introduction
Manager’s Manual
The Voice Processing System Manager’s Manual describes the programming and maintenance features
available to the System Manager and Message Manager. Relevant sections from the Manager’s Manual are
listed throughout this manual for your reference.
Subscriber’s Manual
The Voice Processing System Subscriber’s Manual describes how subscribers can access commonly used
VPS features and functions with their extensions and mailboxes. Relevant sections from the Subscriber’s
Manual are listed throughout this manual for your reference.
Glossary
The Voice Processing System Glossary is an alphabetical listing of features, terms, and abbreviations, as well
as their definitions.
Note
• This manual may refer to products not available in your country/area.
• Model number suffixes are omitted throughout this manual.
• For KX-TD500, KX-TDE series, and KX-TDA series PBXs, the term "trunk" used in this manual indicates
a trunk group.
• The term "beeper" is used in this manual to refer to a pager.
Trademarks
• Microsoft, Windows, and Windows Vista are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the
United States and other countries.
• All other trademarks identified herein are the property of their respective owners.
• Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
10 Installation Manual Document Version 2.1 2008/04
FOR YOUR SAFETY PLEASE READ THE FOLLOWING
TEXT CAREFULLY.
Precautions for Users in the United Kingdom
Precautions for Users in the United Kingdom
This appliance is supplied with a moulded three pin mains plug for your safety and convenience. A 5 amp fuse
is fitted in this plug. Should the fuse need to be replaced, please ensure that the replacement fuse has a rating
of 5 amps and that it is approved by ASTA or BSI to BS1362.
Check for the ASTA mark or the BSI mark on the body of the fuse. If the plug contains a
removable fuse cover, you must ensure that it is refitted when the fuse is replaced. If you lose the fuse cover,
the plug must not be used until a replacement cover is obtained. A replacement fuse cover can be purchased
from your local Panasonic Dealer.
IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR PREMISES,
THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY. THERE
IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED INTO ANY 13
AMP SOCKET.
If a new plug is to be fitted, please observe the wiring code as shown below.
If in any doubt, please consult a qualified electrician.
WARNING
THIS APPLIANCE MUST BE EARTHED.
IMPORTANT
The wires in this mains leads are coloured in accordance with the following code:
Green-and-Yellow: Earth
Blue: Neutral
Brown: Live
As the colours of the wires in the mains lead of this apparatus may not correspond with the coloured markings
identifying the terminals in your plug, proceed as follows.
The wire that is coloured GREEN-AND-YELLOW must be connected to the terminal in the plug that is marked
with the letter E or by the safety earth symbol or coloured GREEN or GREEN-AND-YELLOW.
The wire that is coloured BLUE must be connected to the terminal that is marked with the letter N or coloured
BLACK.
The wire that is coloured BROWN must be connected to the terminal that is marked with the letter L or coloured
RED.
Document Version 2.1 2008/04 Installation Manual 11
Precautions for Users in the United Kingdom
How to replace the fuse: Open the fuse compartment with a screwdriver and replace the fuse and fuse cover.
12 Installation Manual Document Version 2.1 2008/04
Table of Contents
1 Voice Processing System Overview ....................................................17
1.1 Basic System Construction ...........................................................................................18
1.1.1 Main Unit ........................................................................................................................18
1.1.2 System Connection Diagram ..........................................................................................19
1.1.3 Options ...........................................................................................................................19
1.1.4 Initial Configuration and Expansion Capabilities ............................................................20
1.1.5 Installer Equipment and Software Requirements ...........................................................20
1.1.6 Recommendations for System Configuration .................................................................21
1.1.7 Compatible PBXs ...........................................................................................................23
1.2 Voice Mail Integration .....................................................................................................24
1.2.1 Overview ........................................................................................................................24
1.2.2 Connection Examples—KX-TVM50 ...............................................................................25
1.2.3 Connection Examples—KX-TVM200 .............................................................................28
1.3 Specifications ..................................................................................................................29
2 Installation ..............................................................................................31
2.1 Before Installation ...........................................................................................................32
2.2 Unpacking ........................................................................................................................35
2.3 Names and Locations .....................................................................................................36
2.4 Installation Overview ......................................................................................................41
2.5 Opening/Closing the Covers ..........................................................................................42
2.6 Removing the Dummy Cover Plates .............................................................................46
2.7 Installing Optional Cards—KX-TVM50 ..........................................................................47
2.7.1 2-Port Hybrid Expansion Card (KX-TVM502) .................................................................48
2.7.2 2-Port Digital Expansion Card (KX-TVM503) .................................................................50
2.7.3 Memory Expansion Card (KX-TVM524) .........................................................................52
2.7.4 LAN Interface Card (KX-TVM594) ..................................................................................53
2.7.5 Modem Card (KX-TVM296) ............................................................................................55
2.8 Installing Optional Cards—KX-TVM200 ........................................................................57
2.8.1 4-Port Digital Expansion Card (KX-TVM204) .................................................................58
2.8.2 Modem Card (KX-TVM296) ............................................................................................61
2.9 PBX Connections ............................................................................................................62
2.9.1 Connecting to the PBX ...................................................................................................62
2.9.2 Modular Plug Connection ...............................................................................................63
2.10 PC Connection ................................................................................................................64
2.10.1 USB Connection .............................................................................................................64
2.10.2 LAN Connection .............................................................................................................65
2.10.3 Modem Connection ........................................................................................................65
2.11 Frame Earth Connection ................................................................................................67
2.12 Connecting the AC Adaptor ...........................................................................................68
2.13 Securing the Cables ........................................................................................................70
2.14 Initialising the VPS During Installation .........................................................................72
2.15 Wall Mounting ..................................................................................................................73
2.15.1 Wall Mounting the VPS ..................................................................................................73
2.15.2 Wall Mounting the AC Adaptor .......................................................................................77
3 Installing KX-TVM Maintenance Console .............................................83
3.1 Overview ..........................................................................................................................84
3.2 KX-TVM Maintenance Console Installation ..................................................................85
3.3 Starting KX-TVM Maintenance Console ........................................................................87
4 PBX Programming for APT/DPT Integration ........................................91
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4.1 Guidelines for APT/DPT Integration ..............................................................................92
4.1.1 What is APT/DPT Integration? .......................................................................................92
4.1.2 When to Use APT/DPT Integration ................................................................................92
4.1.3 APT/DPT Integration Features .......................................................................................92
4.2 KX-TDE and KX-TDA Series PBX Programming for DPT Integration .........................95
4.2.1 Installing Prompt Data for the VM Menu Feature .........................................................104
4.3 KX-TE Series PBX Programming for APT Integration ...............................................105
4.4 KX-TD Series PBX Programming for DPT Integration ...............................................110
4.4.1 KX-TD Series PBX Programming via the Manager’s Extension ..................................110
4.4.2 KX-TD1232 Series PBX Programming via the Operating and Maintenance Tool ........111
4.5 KX-TD500 PBX Programming for DPT Integration .....................................................113
4.6 KX-TA Series PBX Programming for APT Integration ...............................................117
4.7 Completing the PBX-VPS Connection ........................................................................119
5 PBX Programming for Inband Integration (KX-TVM50 only) ............121
5.1 Guidelines for Inband Integration ................................................................................122
5.1.1 What is Inband Integration? .........................................................................................122
5.1.2 When to Use Inband Integration ...................................................................................122
5.1.3 PBX Requirements for Inband Integration ....................................................................122
5.2 PBX Settings for Inband Integration ...........................................................................125
5.2.1 General Guidelines and Definitions ..............................................................................125
5.2.2 Global Parameters .......................................................................................................125
5.2.3 PBX Parameters ...........................................................................................................126
5.3 KX-TDE and KX-TDA Series PBX Programming for Inband Integration ..................131
5.4 KX-TE Series PBX Programming for Inband Integration ...........................................140
5.5 KX-TD Series PBX Programming for Inband Integration ..........................................145
5.5.1 KX-TD Series PBX Programming via the Manager’s Extension ..................................145
5.5.2 KX-TD Series PBX Programming via the Operating and Maintenance Tool ................145
5.6 KX-TD500 PBX Programming for Inband Integration ................................................147
5.7 KX-TA Series PBX Programming for Inband Integration ..........................................157
6 Configuring the System .......................................................................159
6.1 Starting Up .....................................................................................................................160
6.1.1 Before Programming ....................................................................................................160
6.1.2 Quick Setup ..................................................................................................................160
6.2 Centralised Voice Mail ..................................................................................................174
6.2.1 Changing the Mailbox No. Length Mode ......................................................................175
6.2.2 Changing the Maximum Length of Mailbox Numbers ..................................................175
7 Configuring VPS Features via PC Programming ..............................177
7.1 KX-TDE and KX-TDA Series Programming for VPS Features ...................................178
7.1.1 Live Call Screening Assignment via PC Programming ................................................178
7.1.2 Button Assignment via PC Programming .....................................................................179
7.2 KX-TE Series Programming for VPS Features ...........................................................180
7.2.1 Live Call Screening Assignment via PC Programming ................................................180
7.2.2 Button Assignment via PC Programming .....................................................................182
7.3 KX-TD500 Programming for VPS Features .................................................................183
7.3.1 Live Call Screening Assignment via PC Programming ................................................183
7.3.2 Button Assignment via PC Programming .....................................................................184
8 System Maintenance ............................................................................187
8.1 Initialising the VPS ........................................................................................................188
8.2 Backing Up the System ................................................................................................190
8.3 Restarting the VPS ........................................................................................................192
14 Installation Manual Document Version 2.1 2008/04
Index............................................................................................................195
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16 Installation Manual Document Version 2.1 2008/04
Section 1
Voice Processing System Overview
This section provides a basic introduction to the VPS
and its specifications. It briefly explains what the VPS
can do, and how it is connected to and interacts with the
PBX.
Document Version 2.1 2008/04 Installation Manual 17
1
324
1
324
1.1.1 Main Unit
1.1 Basic System Construction
1.1.1 Main Unit
The KX-TVM50 is equipped with 2 jacks. Its flash memory card provides 4 hours of recording capacity. The
KX-TVM200 does not provide factory-installed jacks. Its hard disk drive provides 1000 hours of recording
capacity. Both systems can be expanded by adding optional service cards.
KX-TVM50
1. Main Board
2. Front Cover
3. Factory-installed Flash Memory Card
4. Cable Cover
KX-TVM200
1. Main Board
2. Front Cover
3. 3.5" Hard Disk Drive
4. Cable Cover
18 Installation Manual Document Version 2.1 2008/04
1.1.2 System Connection Diagram
Remote PC
Voice Processing System
PC PC PC
PC
USB
LAN
PBXPBX
Server PC
Internal
Modem
Internal
Modem
DPT/APT/Inband
DPT
Interface
Interface
KX-TVM50
KX-TVM50
KX-TVM200
KX-TVM200
KX-TVM50
KX-TVM200
Telephone Company Lines
1.1.2 System Connection Diagram
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1.1.5 Installer Equipment and Software Requirements
1.1.3 Options
Optional Cards—KX-TVM50
Model Model Name Maximum Quantity
KX-TVM502 2-Port Hybrid Expansion Card 2
KX-TVM503 2-Port Digital Expansion Card 2
KX-TVM524 Memory Expansion Card 1
KX-TVM594 LAN Interface Card 1
KX-TVM296 Modem Card 1
Optional Cards—KX-TVM200
Model Model Name Maximum Quantity
KX-TVM204 4-Port Digital Expansion Card 6
KX-TVM296 Modem Card 1
1.1.4 Initial Configuration and Expansion Capabilities
Specification KX-TVM50 KX-TVM200
No. of Ports Initial Configuration 2 0
Maximum 6 24
Recording Time Initial Configuration 4 hours 1000 hours
Maximum 8 hours —
1.1.5 Installer Equipment and Software Requirements
The installer must use a PC and the KX-TVM Maintenance Console software to configure and customise the
VPS. The PC can be connected via the built-in USB port of the VPS, or can access the VPS over a local
network via the built-in LAN port (KX-TVM200) or an optional KX-TVM594 LAN Interface Card (KX-TVM50).
Off-site programming is also possible provided an optional KX-TVM296 Modem Card is installed in the VPS.
For more information, see Section 3 Installing KX-TVM Maintenance Console.
20 Installation Manual Document Version 2.1 2008/04
1.1.6 Recommendations for System Configuration
1.1.6 Recommendations for System Configuration
In order for the VPS to handle calls smoothly, generally there should be 1 VPS port for every 6 trunks connected
to the PBX. If Automated Attendant (AA) service is used, allotting 1 VPS port for every 4 trunks should be
sufficient. If the PBX and VPS have heavy traffic and callers cannot reach the VPS because of congestion,
more VPS ports should be added.
Recommendations are outlined in the following charts.
KX-TVM50
PBX KX-TVM50
No. of Trunks
When Using AA Service
1–6 1–4 1
7–12 5–8 2
13–18 9–12 3
19–24 13–16 4
25–30 17–20 5
31–36 21–24 6
*1
The factory-installed jacks should be sufficient.
KX-TVM200
PBX KX-TVM200
No. of Trunks
1–6 1–4 1
7–12 5–8 2
13–18 9–12 3
When Using AA Service
No. of Trunks
No. of Trunks
No. of Ports
No. of Ports
No. of Optional Port
Cards
*1
0
1
2
No. of Optional Port
Cards
1
19–24 13–16 4
25–30 17–20 5
31–36 21–24 6
2
37–42 25–28 7
43–48 29–32 8
49–54 33–36 9
55–60 37–40 10
3
61–66 41–44 11
67–72 45–48 12
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1.1.6 Recommendations for System Configuration
PBX KX-TVM200
No. of Trunks
No. of Trunks
When Using AA Service
No. of Ports
73–78 49–52 13
79–84 53–56 14
85–90 57–60 15
91–96 61–64 16
97–102 65–68 17
103–108 69–72 18
109–114 73–76 19
115–120 77–80 20
121–126 81–84 21
127–132 85–88 22
133–138 89–92 23
139–144 93–96 24
No. of Optional Port
Cards
4
5
6
22 Installation Manual Document Version 2.1 2008/04
1.1.7 Compatible PBXs
The VPS can be integrated with the following PBXs using the integration types listed below.
KX-TVM50
1.1.7 Compatible PBXs
PBX Model Recommended Integration Type
KX-TDE Series DPT Integration
KX-TDA Series DPT Integration
KX-TA Series APT Integration See 4.6 KX-TA Series PBX Program-
KX-TE Series APT Integration
KX-TD500 DPT Integration See 4.5 KX-TD500 PBX Program-
KX-TD816 DPT Integration
KX-TD1232 DPT Integration
KX-TD308 DPT Integration
KX-TD612 DPT Integration
Third-party Manufacturer
Inband Integration or No Integration —
Minimum Software Version for
Recommended Integration Type
1.0
1.0
ming for APT Integration
1.0.44
ming for DPT Integration
See 4.4.1 KX-TD Series PBX Programming via the Manager’s Extension
KX-TVM200
PBX Model Recommended Integration Type
Minimum Software Version for
Recommended Integration Type
KX-TDE Series DPT Integration
KX-TDA Series DPT Integration
KX-TD500 DPT Integration See 4.5 KX-TD500 PBX Program-
ming for DPT Integration
KX-TD816 DPT Integration
KX-TD1232 DPT Integration
KX-TD308 DPT Integration
KX-TD612 DPT Integration
See 4.4.1 KX-TD Series PBX Programming via the Manager’s Extension
1.0
1.0
Document Version 2.1 2008/04 Installation Manual 23
1.2.1 Overview
1.2 Voice Mail Integration
1.2.1 Overview
In order for the VPS to function, it must be integrated with the PBX it is connected to. The type of integration
that is used determines how voice (caller messages, VPS prompts, etc.) and data (extension status, button
presses, etc.) are sent between the VPS and the PBX.
DPT Integration
When the VPS and PBX use DPT Integration, voices and data are sent digitally. The most significant advantage
of DPT Integration is that the 2B+D communication provides 2 VPS ports for each port. DPT Integration requires
the proper software level in the PBX as well as 4-conductor connections for each jack. In order for the VPS to
function properly using DPT Integration, the PBX and VPS must be programmed to work together. For a list
of PBXs that are compatible with DPT integration, see 1.1.7 Compatible PBXs.
To use DPT Integration, the lowest numbered jack of the VPS must be connected to the lowest numbered jack
assigned as a voice mail port in the PBX. See the DPT connection example(s) for your VPS model in the
following sections:
1.2.2 Connection Examples—KX-TVM50
1.2.3 Connection Examples—KX-TVM200
Connect the other jacks to the VPS in the same order as they are found in Voice Mail Port Assignment in the
PBX.
APT Integration (KX-TVM50 only)
When the VPS and PBX use APT Integration, voices are sent using analogue technology, and data is sent
digitally. APT Integration requires the proper software level in the PBX as well as 4-conductor connections for
each jack. In order for the VPS to function properly using APT Integration, the PBX and VPS must be
programmed to work together. For a list of PBXs that are compatible with APT integration, see 1.1.7 Compatible
PBXs.
Inband Integration (KX-TVM50 only)
When the VPS and PBX use Inband Integration, voices are sent using analogue technology, and data is sent
using analogue DTMF tones.
No Integration (KX-TVM50 only)
When the VPS and PBX use no integration, voices are sent using analogue technology and data is sent to the
VPS through the use of standard audio signals, such as DTMF tones, busy signals, ringback tones, etc.
24 Installation Manual Document Version 2.1 2008/04
PBX (KX-TDA30)
Slot 1
Port 2
Port 1
Port 4
Port 3
Port 2
Port 1
KX-TVM50
Assigned as VM (DPT) ports
Jack 1
Jack 2
Factory- installed
Jacks
Slot 3
Port 6
Port 5
Jack 5
Jack 6
KX-TVM502
Slot 2
Port 4
Port 3
Jack 3
Jack 4
KX-TVM502
DLC4 Card
01
02
03
01
02
03
Jack 6
Jack 5
Jack 2
Jack 1
Jack 4
Jack 3
1.2.2 Connection Examples—KX-TVM50
1.2.2 Connection Examples—KX-TVM50
DPT Integration
When using DPT Integration, VPS jacks are connected to the digital extension ports of the PBX. Note that only
odd numbered VPS jacks (1, 3, and 5) can be used. Each of these VPS jacks provides 2 VPS ports and can
handle 1 call per port.
Note
• For DPT Integration, the lowest numbered jack of the VPS must be connected to the lowest numbered
port of the Voice Mail group assigned through PBX programming.
Connection Example (Factory-installed Jacks and KX-TVM502 ´ 2, DPT Integration
Mode)
Document Version 2.1 2008/04 Installation Manual 25
KX-TVM50
PBX (KX-TE Series)
Assigned as VM1 APT ports
Jack 7
Jack 8
Port 2
Port 1
Jack 1
Jack 2
Factory- installed
Jacks
Slot 1
01
02
03
01
Jack 2
Jack 1
1.2.2 Connection Examples—KX-TVM50
APT Integration
When using APT Integration, VPS jacks are connected to the hybrid extension jacks of the PBX. Each VPS
jack provides 1 VPS port and can handle 1 call per port.
Note
• Jack 1 must be connected to the PBX.
Connection Example (Factory-installed Jacks, APT Integration Mode)
Note
• A maximum of 2 VPS jacks can be connected to the PBX.
26 Installation Manual Document Version 2.1 2008/04
PBX (KX-TDA30)
Slot 1
Port 2
Port 1
Port 4
Port 5
Port 6
Port 7
Port 8
Port 3
Port 2
Port 1
KX-TVM50
Jack 1
Jack 2
Slot 3
Port 6
Port 5
Jack 5
Jack 6
KX-TVM502 KX-TVM502
Slot 2
Port 4
Port 3
Jack 3
Jack 4
KX-TVM502
SLC8 Card
01
02
03
01
02
03
Jack 6
Jack 5
Jack 2
Jack 1
Jack 4
Jack 3
1.2.2 Connection Examples—KX-TVM50
Inband/No Integration
When using Inband/No Integration, VPS jacks are connected to the SLT ports of the PBX. Each VPS jack
provides 1 VPS port and can handle 1 call per port.
Connection Example (Factory-installed Jacks and KX-TVM502 ´ 2, Inband/No Integration
Mode)
Document Version 2.1 2008/04 Installation Manual 27
PBX (KX-TDA100)
Slot 1
Port 4
Port 3
Port 2
Port 1
Port 4
Port 3
Port 2
Port 1
Port 8
Port 7
Port 6
Port 5
Port 12
Port 11
Port 10
Port 9
Port 16
Port 15
Port 14
Port 13
KX-TVM200
Assigned as VM (DPT) ports
Jack 1
Jack 2
KX-TVM204
Slot 3
Port 10
Port 11
Port 12
Port 9
Jack 5
Jack 6
KX-TVM204
Slot 5
Port 18
Port 17
Port 19
Port 20
Port 21
Port 22
Port 23
Port 24
Jack 10
Jack 9
KX-TVM204
Slot 6
Jack 12
Jack 11
KX-TVM204
Slot 4
Port 14
Port 13
Port 15
Port 16
Jack 7
Jack 8
KX-TVM204
Slot 2
Port 8
Port 7
Port 6
Port 5
Jack 3
Jack 4
KX-TVM204
DLC16 Card
To KX-TVM200
12
11
10
9
8
7
6
5
4
3
2
1
01
02
03
04
05
06
01
02
03
04
05
06
Jack
Jack 12
Jack 8
Jack 4
Jack 3
Jack 7
Jack 2
Jack 1
Jack 11
Jack 10
Jack 9
Jack 6
Jack 5
1.2.3 Connection Examples—KX-TVM200
1.2.3 Connection Examples—KX-TVM200
DPT Integration
The KX-TVM200 supports DPT Integration only, therefore it must be connected to the digital extension ports
of the PBX. Each VPS jack provides 2 VPS ports and can handle 1 call per port.
Note
• For DPT Integration, the lowest numbered jack of the VPS must be connected to the lowest numbered
port of the Voice Mail group assigned through PBX programming.
Connection Example (KX-TVM204 ´ 6, DPT Integration Mode)
28 Installation Manual Document Version 2.1 2008/04
1.3 Specifications
Hardware
Specification KX-TVM50 KX-TVM200
1.3 Specifications
Available Port Cards 2-Port Hybrid Expansion Card
(KX-TVM502)
4-Port Digital Expansion Card
(KX-TVM204)
2-Port Digital Expansion Card
(KX-TVM503)
Number of Port Card Slots 2 6
Data Ports USB (built-in)
LAN (optional)
Modem (optional)
USB (built-in)
LAN (built-in)
Modem (optional)
Additional Hardware Mode Switch
Telephone Line
Connections
• APT/DPT Integration: 4-conductor
cable
• Inband/No Integration: 2-conductor
4-conductor cable
cable
Message Recording Medium
Flash Memory
Recording Capacity 4 h (expandable to 8 h)
*1
Internal Hard Disk Drive (HDD)
1000 h
Main CPU 32-bit microprocessor
Compression Rate 32 Kbps
Internal Modem Type V.90
Dialling Method DTMF
Flash Time 100 ms/300 ms/600 ms/900 ms (pro-
grammable)
CPC Detection None/6.5 ms/150 ms/300 ms/450 ms/
600 ms (programmable)
Line Type
• Loop start minimum Loop Current:
20 mA
• Minimum Line Voltage: 7 V DC
• Minimum Ringing Voltage: 40 V AC
Extension Numbering 2 to 8 digits (programmable)
Pause Length 100 ms to 9900 ms (programmable)
Message Waiting Lamp
• APT/DPT Integration: Data Line of
APT/DPT Interface
• Inband Integration: Programmable
Data Line of DPT Interface
DTMF sequence
*1
The recording capacity specification shown here for the KX-TVM50 applies to when one system prompt language is installed.
Recording capacity is reduced by about 1 hour for each additional system prompt language that is installed.
*2
Settings from 6 to 8 digits are available when using KX-TVM Maintenance Console version 2.1 or later. Click Help®About... to confirm
the software version.
*2
–
–
–
Document Version 2.1 2008/04 Installation Manual 29
1.3 Specifications
Software
Specification KX-TVM50 KX-TVM200
Custom Services Up to 100
Number of Messages Unlimited
Length of Personal
Greeting Message
Message Retention Time
Maximum Message Length
Maximum Combined Length of
Messages per Mailbox
No. of Mailboxes 62 Subscriber + 2 Manager 1022 Subscriber + 2 Manager
Reports Mailbox Information Report
1 to 120 min., unlimited (programma-
ble)
Call Account Report (Group calls by
Port)
Call Account Report (Group calls by
Mailbox)
Port Usage Report
Memory Card Usage Report
Mailbox Usage Report
Fax Call Report
Call Handling Statistics Report
Custom Service Report
Message Status Report
Subscriber Setup Report
Security Information Report
Hourly Statistics Report
E-mail Report
Up to 360 s (programmable)
1 to 30 days, unlimited (programmable)
1 to 60 min., unlimited (programmable)
1 to 600 min., unlimited (programma-
ble)
Mailbox Information Report
Call Account Report (Group calls by
Port)
Call Account Report (Group calls by
Mailbox)
Port Usage Report
HDD Usage Report
Mailbox Usage Report
Fax Call Report
Call Handling Statistics Report
Custom Service Report
Message Status Report
Subscriber Setup Report
Security Information Report
Hourly Statistics Report
E-mail Report
Environment
Specification KX-TVM50 KX-TVM200
Environmental Requirements
Power Source 100 V AC to 240 V AC, 0.25 A,50 Hz/60Hz100 V AC to 240 V AC, 1.5 A, 50 Hz/
DC Input
Dimensions (W ´ H ´ D) 249 mm (W) ´ 316 mm (H)
Weight (when all available option cards are installed)
30 Installation Manual Document Version 2.1 2008/04
5 °C to 40 °C
9 V, 0.75 A (6.75 W)
´ 73 mm (D)
No more than 1.7 kg No more than 4.0 kg
Refer to "Environmental Require-
ments", 2.1 Before Installation
60 Hz (Panasonic AC adaptor,
PSLP1244) or 110 V AC to 240 V AC,
1.35 A, 50 Hz/60 Hz (Panasonic AC
adaptor, PSLP1434)
40 V, 1.38 A (55.2 W)
275 mm (W) ´ 376 mm (H) ´ 117 mm
(D)
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