Panasonic KX-TVM50 User Manual
Voice Processing System
Model
KX-TVM50/KX-TVM200
ACD Report Server
Model
KX-NCV200
Installation Manual
Thank you for purchasing a Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
Voice Processing System: Version 1.0
System Components
This product consists of the following system components when fully-equipped with all available
optional cards.
KX-TVM50
Model Description
Main Unit KX-TVM50 Voice Processing System
Optional Cards KX-TVM502 2-Port Hybrid Expansion Card
KX-TVM503 2-Port Digital Expansion Card
KX-TVM524 Memory Expansion Card
KX-TVM594 LAN Interface Card
KX-TVM296 Modem Card
KX-TVM200
Model Description
Main Unit KX-TVM200 Voice Processing System
Optional Cards KX-TVM204 4-Port Digital Expansion Card
KX-NCV200
Main Unit KX-NCV200 ACD Report Server
Optional Cards KX-TVM204 4-Port Digital Expansion Card
KX-TVM296 Modem Card
Model Description
KX-TVM296 Modem Card
2 Installation Manual
Important Safety Instructions
C
When using telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to persons, including the following:
• Follow all product warnings, cautions, and instructions.
• Read all the information contained in this manual.
• Close and secure the front cover when the unit is in operation.
• This unit is equipped with a 3–wire earthing plug. The plug will only fit into an earthed power
outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet, have the
outlet replaced by a licensed electrician.
• This unit is designed to operate at one specific voltage and current setting. The proper
voltage and current required for this unit are listed on the product label.
• Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock.
• Use only the AC cord included with the unit when connecting the AC adaptor to the power
outlet.
• Install the unit so that the AC cord is not obstructed in any way. Do not connect the unit to
an extension cord.
• Before touching any internal components, turn off the unit, disconnect the AC adaptor, and
wait at least 20 seconds.
• Unplug the AC adaptor before cleaning the unit.
• Do not use solvents, liquid cleaners, water, or abrasive powders to clean the unit. Use only
a damp soft cloth for cleaning.
• Do not expose the unit to dust, moisture, condensation, high temperatures (more than 40
˚
), vibration, and direct sunlight.
• Mount the unit on a stable wall surface. Do not mount the unit inside of a separate enclosure
unless it is properly ventilated.
• Mount the unit on a surface that is flat and free of obstructions, so that the openings on the
back of the unit will not be blocked.
• Do not block the vent slots and openings located on all sides of the unit. Allow at least 20
cm of space above and 10 cm on the sides of the unit.
• Do not install the unit near water or moisture, heating appliances, or electrical noise
generating devices such as televisions, monitors, fluorescent lamps, or electric motors.
• Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
• Do not insert wires, pins, or any other material into the unit's vent slots or access points. This
could result in electrical shock and serious unit malfunction.
• If the unit malfunctions, disconnect the unit from the telephone line and check the line by
reconnecting the telephone. If the telephone operates properly, have the unit repaired by a
qualified service technician.
• Do not disassemble this product. Dangerous electrical shock could result. The unit must only
be disassembled and repaired by qualified service technicians.
• Unplug and transport the unit to a service technician if the AC adaptor or AC cord is frayed
or damaged, if the cabinet is cracked or broken, or if the unit has been exposed to moisture,
has been dropped, or is not otherwise operating properly.
• Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of the
leak.
• The lines connecting the PBX and VPS must never run outside of the building.
• This product is only for connection behind a suitable PBX and should not be connected
directly to the network.
Installation Manual 3
For users in Taiwan only:
• Lithium batteries can be found in the circuit boards of the main board and optional cards of
the PBX.
• When disposing of any of the above products, all batteries must be removed. Follow the
applicable laws, regulations, and guidelines in your country/area regarding disposal of
batteries.
• When replacing a battery, use only the same battery type, or an equivalent recommended
by the battery manufacturer.
• Regarding removing or replacing a battery in the circuit board, consult your dealer.
For users in Finland, Norway and Sweden:
This unit may only be installed in a room or space with restricted access, and equipotential bonding
must be applied. For information on earthing, refer to 2.11 Frame Earth Connection.
For users in Germany:
Machine Noise Information Ordinance, 3rd GPSGV: The highest sound pressure level is 70 dB (A) or
less according to EN ISO 7779.
4 Installation Manual
WARNING
• UNPLUG THIS UNIT FROM POWER OUTLETS IF IT EMITS SMOKE, AN
ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN
CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED
AND CONTACT AN AUTHORISED SERVICE CENTRE.
• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED
SERVICE PERSONNEL.
• WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS,
DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS
UNIT TO YOUR DEALER.
• DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE
POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND
RECONNECT THE POWER FIRST.
• TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO
RAIN OR MOISTURE.
• THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY
REASONS, THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING
CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO
REGULATIONS.
• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE.
ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS
EASILY ACCESSIBLE.
CAUTION
DANGER OF EXPLOSION EXISTS IF THE BATTERY IS INCORRECTLY REPLACED.
REPLACE THE BATTERY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY
THE BATTERY MANUFACTURER. DISPOSE OF USED BATTERIES ACCORDING TO THE
MANUFACTURER'S INSTRUCTIONS.
SAVE THESE INSTRUCTIONS
Installation Manual 5
Other Information
• This product is only for connection behind a suitable PBX and should not be connected directly
to the network.
• Panasonic Communications Co., Ltd. declares that the KX-TVM50E/KX-TVM200E/KXNCV200E and KX-TVM50NE/KX-TVM200NE/KX-NCV200NE are in compliance with the
essential requirements and other relevant provisions of Radio & Telecommunications Terminal
Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are
available for download by visiting:
Contact:
Panasonic Services Europe
a Division of Panasonic Marketing Europe GmbH
Panasonic Testing Centre
Winsbergring 15, 22525 Hamburg, Germany
http://doc.panasonic.de
6 Installation Manual
For Future Reference
Record the information in the space below for future reference.
Note
• The serial number of this product may be found on the label affixed to the side of the unit.
You should note the serial number of this unit in the space provided and retain this manual
as a permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.
Installation Manual 7
Introduction
Thank you for purchasing the Panasonic KX-TVM50/KX-TVM200/KX-NCV200. We are confident that
this product will provide your customer or client with many years of dependable service.
This Installation Manual is designed to serve as an overall technical reference for the KX-TVM50/KXTVM200/KX-NCV200.
It provides instructions for installing the VPS hardware, configuring the connected PBX for use with
the VPS, and getting started with the KX-TVM/NCV Maintenance Console software.
The Installation Manual is divided into the following sections:
Section 1 Voice Processing System Overview
This section provides a basic introduction to the VPS and its specifications. It briefly explains
what the VPS can do, and how it is connected to and interacts with the PBX.
Section 2 Installation
This section explains how to install the VPS and its optional cards.
Section 3 Installing KX-TVM/NCV Maintenance Console
This section explains how to install KX-TVM/NCV Maintenance Console on a PC.
Section 4 APT/DPT Integration with a Panasonic KX-T Series PBX
This section explains how to configure Panasonic KX-T series PBXs to use APT/DPT Integration
with the VPS.
Section 5 Inband Integration with a Panasonic KX-T Series PBX (KX-TVM50 only)
This section explains how to configure Panasonic KX-T series PBXs to use Inband Integration
with the VPS.
Section 6 Customising the System
This section explains how to configure commonly used features of the VPS using KX-TVM/NCV
Maintenance Console.
Section 7 System Maintenance and Troubleshooting
This section describes the recommended system maintenance procedures and how to
troubleshoot programming-related issues.
Glossary
An alphabetical listing of features, terms, and abbreviations, as well as their definitions.
Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.
8 Installation Manual
About the Other Manuals
Along with this Installation Manual, the following manuals are available:
Feature Manual
The Voice Processing System Feature Manual is an overall reference describing VPS features.
It explains what the VPS can do, and how to obtain the most of its many features. Sections from
the Feature Manual are listed throughout this manual for your reference.
Programming Manual
The Voice Processing System Programming Manual is an overall reference for programming the
VPS using KX-TVM/NCV Maintenance Console. It explains how to use KX-TVM/NCV
Maintenance Console and obtain the most out of system administration. Sections from the
Programming Manual are listed throughout this manual for your reference.
Subscriber's Manual
The Voice Processing System Subscriber's Manual describes how subscribers can access
commonly used VPS features and functions with their extensions and mailboxes. Relevant
sections from the Subscriber's Manual are listed throughout this manual for your reference.
Note
• This manual may refer to products not available in your country/area.
• Model number suffixes are omitted throughout this manual.
• For KX-TD500 and KX-TDA series PBXs, the term "trunk" used in this manual indicates a trunk
group.
Trademarks
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation
• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries
• All other trademarks identified herein are the property of their respective owners.
• Screen shots reprinted with permission from Microsoft Corporation.
in the United States and/or other countries.
in the United States and other countries.
Installation Manual 9
Precautions for Users in the United Kingdom
FOR YOUR SAFETY PLEASE READ THE FOLLOWING
TEXT CAREFULLY.
This appliance is supplied with a moulded three pin mains plug for your safety and convenience. A 5
amp fuse is fitted in this plug. Should the fuse need to be replaced, please ensure that the
replacement fuse has a rating of 5 amps and that it is approved by ASTA or BSI to BS1362.
Check for the ASTA mark or the BSI mark on the body of the fuse.
If the plug contains a removable fuse cover, you must ensure that it is refitted when the fuse is
replaced. If you lose the fuse cover, the plug must not be used until a replacement cover is obtained.
A replacement fuse cover can be purchased from your local Panasonic Dealer.
IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR
PREMISES, THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND
DISPOSED OF SAFELY. THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT
OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET.
If a new plug is to be fitted, please observe the wiring code as shown below.
If in any doubt, please consult a qualified electrician.
WARNING
THIS APPLIANCE MUST BE EARTHED.
IMPORTANT
The wires in this mains leads are coloured in accordance with the following code:
Green-and-Yellow : Earth
Blue : Neutral
Brown : Live
As the colours of the wires in the mains lead of this apparatus may not correspond with the coloured
markings identifying the terminals in your plug, proceed as follows.
The wire that is coloured GREEN-AND-YELLOW must be connected to the terminal in the plug that
is marked with the letter E or by the safety earth symbol or coloured GREEN or GREEN-ANDYELLOW.
The wire that is coloured BLUE must be connected to the terminal that is marked with the letter N or
coloured BLACK.
The wire that is coloured BROWN must be connected to the terminal that is marked with the letter L
or coloured RED.
10 Installation Manual
How to replace the fuse: Open the fuse compartment with a screwdriver and replace the fuse and
fuse cover.
Installation Manual 11
Table of Contents
1 Voice Processing System Overview ................................................... 15
1.1 Basic System Construction ...........................................................................................16
1.1.1 Main Unit...........................................................................................................................16
1.1.2 System Connection Diagram ............................................................................................17
1.1.3 Options..............................................................................................................................18
1.1.4 Initial Configuration and Expansion Capabilities...............................................................18
1.1.5 Installer Equipment and Software Requirements..............................................................19
1.1.6 Recommendations for System Configuration....................................................................20
1.1.7 Compatible PBXs.............................................................................................................. 22
1.2 Voice Mail Integration .....................................................................................................23
1.2.1 Overview ...........................................................................................................................23
1.2.2 Connection Examples—KX-TVM50..................................................................................24
1.2.3 Connection Examples—KX-TVM200/KX-NCV200 ...........................................................27
1.3 Specifications..................................................................................................................28
2 Installation............................................................................................. 31
2.1 Before Installation...........................................................................................................32
2.2 Unpacking........................................................................................................................35
2.3 Names and Locations.....................................................................................................36
2.4 Installation Overview ......................................................................................................41
2.5 Opening/Closing the Covers..........................................................................................42
2.6 Removing the Dummy Cover Plates..............................................................................46
2.7 Installing Optional Cards—KX-TVM50 ..........................................................................47
2.7.1 2-Port Hybrid Expansion Card (KX-TVM502) ...................................................................48
2.7.2 2-Port Digital Expansion Card (KX-TVM503)....................................................................50
2.7.3 Memory Expansion Card (KX-TVM524) ...........................................................................52
2.7.4 LAN Interface Card (KX-TVM594) ....................................................................................53
2.7.5 Modem Card (KX-TVM296) ..............................................................................................55
2.8 Installing Optional Cards—KX-TVM200/KX-NCV200 ...................................................57
2.8.1 4-Port Digital Expansion Card (KX-TVM204)....................................................................58
2.8.2 Modem Card (KX-TVM296) ..............................................................................................61
2.9 PBX Connections............................................................................................................62
2.9.1 Connecting to the PBX......................................................................................................62
2.9.2 Modular Plug Connection..................................................................................................63
2.10 PC Connection ................................................................................................................64
2.10.1 USB Connection ...............................................................................................................64
2.10.2 LAN Connection................................................................................................................65
2.10.3 Modem Connection...........................................................................................................65
2.11 Frame Earth Connection ................................................................................................67
2.12 Connecting the AC Adaptor...........................................................................................68
2.13 Securing the Cables........................................................................................................70
2.14 Initialising the VPS During Installation .........................................................................72
2.15 Wall Mounting..................................................................................................................73
2.15.1 Wall Mounting the VPS .....................................................................................................73
2.15.2 Wall Mounting the AC Adaptor ..........................................................................................77
3 Installing KX-TVM/NCV Maintenance Console .................................. 83
3.1 Overview ..........................................................................................................................84
12 Installation Manual
3.2 KX-TVM/NCV Maintenance Console Installation ......................................................... 85
3.3 Starting KX-TVM/NCV Maintenance Console .............................................................. 88
4 APT/DPT Integration with a Panasonic KX-T Series PBX .................91
4.1 Guidelines for APT/DPT Integration ............................................................................. 92
4.1.1 What is APT/DPT Integration? ......................................................................................... 92
4.1.2 When to Use APT/DPT Integration................................................................................... 92
4.1.3 APT/DPT Integration Features ......................................................................................... 92
4.2 KX-TDA Series PBX Programming for DPT Integration .............................................. 95
4.3 KX-TDA Series Feature Programming for DPT Integration ...................................... 105
4.3.1 Live Call Screening (LCS) Programming........................................................................ 105
4.3.2 Live Call Screening Password Assignment .................................................................... 105
4.3.3 Live Call Screening Password Cancelling ...................................................................... 106
4.3.4 Live Call Screening Recording Mode Assignment ......................................................... 106
4.3.5 Live Call Screening Private/Hands-Free Mode Assignment........................................... 107
4.3.6 Live Call Screening Assignment via PC Programming................................................... 108
4.3.7 Live Call Screening Button Assignment ......................................................................... 109
4.3.8 Two-way Recording (TWR) Button Assignment.............................................................. 110
4.3.9 Two-way Transfer (TWT) Button Assignment ................................................................. 110
4.3.10 One-Touch Two-way Transfer (One-Touch TWT) Button Assignment ............................ 111
4.3.11 Voice Mail Transfer (VTR) Button Assignment................................................................ 112
4.3.12 Button Assignment via PC Programming ....................................................................... 112
4.3.13 Live Call Screening Activation ........................................................................................ 113
4.3.14 Two-way Recording (TWR) into Mailbox......................................................................... 114
4.3.15 Two-way Transfer (TWT) into Mailbox............................................................................. 114
4.3.16 One-Touch Two-way Transfer (One-Touch TWT) into Mailbox ....................................... 114
4.3.17 Voice Mail Transfer (VTR) Programming ........................................................................ 114
4.4 KX-TE Series PBX Programming for APT Integration............................................... 115
4.5 KX-TD Series PBX Programming for DPT Integration .............................................. 120
4.5.1 KX-TD Series PBX Programming via the Manager's Extension..................................... 120
4.5.2 KX-TD1232 Series PBX Programming via the Operating and Maintenance Tool .......... 123
4.6 KX-TD500 PBX Programming for DPT Integration .................................................... 125
4.7 KX-TA Series PBX Programming for APT Integration............................................... 131
4.8 Completing the PBX-VPS Connection........................................................................ 134
4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration... 137
4.9.1 Live Call Screening (LCS) Programming........................................................................ 137
4.9.2 Live Call Screening Password Assignment .................................................................... 137
4.9.3 Live Call Screening Password Cancelling ...................................................................... 138
4.9.4 Live Call Screening Recording Mode Assignment ......................................................... 138
4.9.5 Live Call Screening Private/Hands-Free Mode Assignment........................................... 139
4.9.6 Live Call Screening Assignment via PC Programming................................................... 139
4.9.7 Live Call Screening Button Assignment ......................................................................... 144
4.9.8 Live Call Screening Cancel Button Assignment ............................................................. 144
4.9.9 Two-way Recording Button Assignment ......................................................................... 145
4.9.10 Two-way Transfer Button Assignment............................................................................. 146
4.9.11 Voice Mail Transfer Button Assignment .......................................................................... 146
4.9.12 Button Assignment via PC Programming ....................................................................... 147
4.9.13 Live Call Screening Activation ........................................................................................ 151
4.9.14 Live Call Screening Password Control ........................................................................... 151
4.9.15 Two-way Recording into Mailbox .................................................................................... 151
4.9.16 Two-way Transfer into Mailbox........................................................................................ 151
Installation Manual 13
4.9.17 A Restriction on TWR/TWT Activation (KX-TD500 Only)................................................152
5 Inband Integration with a Panasonic KX-T Series PBX (KX-TVM50 only).. 153
5.1 Guidelines for Inband Integration................................................................................154
5.1.1 What is Inband Integration? ............................................................................................154
5.1.2 When to Use Inband Integration .....................................................................................154
5.1.3 PBX Requirements for Inband Integration ......................................................................154
5.2 PBX Settings for Inband Integration ...........................................................................157
5.2.1 General Guidelines and Definitions.................................................................................157
5.2.2 Global Parameters ..........................................................................................................157
5.2.3 PBX Interface Parameters...............................................................................................158
5.3 KX-TDA Series PBX Programming for Inband Integration ........................................163
5.4 KX-TE Series PBX Programming for Inband Integration...........................................172
5.5 KX-TD Series PBX Programming for Inband Integration ..........................................177
5.5.1 KX-TD Series PBX Programming via the Manager's Extension .....................................177
5.5.2 KX-TD Series PBX Programming via the Operating and Maintenance Tool...................177
5.6 KX-TD500 PBX Programming for Inband Integration ................................................179
5.7 KX-TA Series PBX Programming for Inband Integration...........................................189
6 Customising the System.................................................................... 191
6.1 Starting Up.....................................................................................................................192
6.1.1 Before Programming.......................................................................................................192
6.1.2 Quick Setup.....................................................................................................................192
6.2 Port/Trunk Settings .......................................................................................................206
6.2.1 Voice Mail Service...........................................................................................................206
6.2.2 Automated Attendant Service .........................................................................................206
6.2.3 Interview Service.............................................................................................................207
6.2.4 Custom Services.............................................................................................................207
6.2.5 Operator Service.............................................................................................................210
6.3 Setting Mailboxes and Groups.....................................................................................211
6.3.1 Creating the Default Mailbox Template ...........................................................................211
6.3.2 Editing a Mailbox.............................................................................................................213
6.3.3 Deleting a Mailbox...........................................................................................................214
6.3.4 Subscriber's Password Reset .........................................................................................214
6.3.5 Subscriber Tutorial ..........................................................................................................216
6.3.6 Mailbox Groups...............................................................................................................216
6.3.7 Extension Groups ...........................................................................................................216
6.4 Recording Prompts.......................................................................................................217
6.5 Training the Subscriber ................................................................................................218
7 System Maintenance and Troubleshooting...................................... 219
7.1 Initialising the VPS........................................................................................................220
7.2 Backing Up the System ................................................................................................223
7.3 Resetting the VPS .........................................................................................................225
7.4 Utility ..............................................................................................................................227
7.5 Reports ..........................................................................................................................228
7.6 Troubleshooting ............................................................................................................229
Glossary ....................................................................................................233
Index ..........................................................................................................247
14 Installation Manual
Section 1
Voice Processing System Overview
This section provides a basic introduction to the VPS and its
specifications. It briefly explains what the VPS can do, and
how it is connected to and interacts with the PBX.
Installation Manual 15
1.1 Basic System Construction
1.1 Basic System Construction
1.1.1 Main Unit
The KX-TVM50 is equipped with 2 jacks. Its flash memory card provides 4 hours of recording
capacity. The KX-TVM200/KX-NCV200 does not provide factory-installed jacks. Its hard disk drive
provides 1000 hours of recording capacity. Both systems can be expanded by adding optional service
cards.
KX-TVM50
Main Board
KX-TVM200/KX-NCV200
Front Cover
Front Cover
Factory-installed
Flash Memory Card
Main Board
3.5" Hard
Disk Drive
Cable Cover
Cable Cover
16 Installation Manual
1.1.2 System Connection Diagram
Telephone Company Lines
1.1 Basic System Construction
Remote PC
PBXPBX
DPT/APT/Inband
Interface
Internal
Modem
Server PC
KX-TVM50
KX-TVM50
LAN
PC PC PC
KX-TVM200/KX-NCV200
KX-TVM200/KX-NCV200
PC
USB
DPT
Interface
Internal
Modem
Installation Manual 17
1.1 Basic System Construction
1.1.3 Options
Optional Cards—KX-TVM50
Model Model Name Maximum Quantity
KX-TVM502 2-Port Hybrid Expansion Card 2
KX-TVM503 2-Port Digital Expansion Card 2
KX-TVM524 Memory Expansion Card 1
KX-TVM594 LAN Interface Card 1
KX-TVM296 Modem Card 1
Optional Cards—KX-TVM200/KX-NCV200
Model Model Name Maximum Quantity
KX-TVM204 4-Port Digital Expansion Card 6
KX-TVM296 Modem Card 1
1.1.4 Initial Configuration and Expansion Capabilities
Specification KX-TVM50
No. of Ports Initial Configuration 2 0
Maximum 6 24
Recording Time Initial Configuration 4 hours 1000 hours
Maximum 8 hours —
KX-TVM200/
KX-NCV200
18 Installation Manual
1.1 Basic System Construction
1.1.5 Installer Equipment and Software Requirements
The installer must use a PC and the KX-TVM/NCV Maintenance Console software to configure and
customise the VPS. The PC can be connected via the built-in USB port of the VPS, or can access the
VPS over a local network via the built-in LAN port (KX-TVM200/KX-NCV200) or an optional LAN
Interface Card (KX-TVM50). Off-site programming is also possible provided an optional Modem Card
is installed in the VPS.
For more information, see Section 3, Installing KX-TVM/NCV Maintenance Console.
Installation Manual 19
1.1 Basic System Construction
1.1.6 Recommendations for System Configuration
In order for the VPS to handle calls smoothly, generally there should be 1 VPS port for every 6 trunks
connected to the PBX. If Automated Attendant (AA) service is used, allotting 1 VPS port for every 4
trunks should be sufficient. If the PBX and VPS have heavy traffic and callers cannot reach the VPS
because of congestion, more VPS ports should be added.
Recommendations are outlined in the following charts.
KX-TVM50
PBX KX-TVM50
No. of Trunks
1–6 1–4 1
7–12 5–8 2
13–18 9–12 3
19–24 13–16 4
25–30 17–20 5
31–36 21–24 6
* The factory-installed jacks should be sufficient.
KX-TVM200/KX-NCV200
No. of Trunks
1–6 1–4 1
7–12 5–8 2
13–18 9–12 3
No. of Trunks When
Using AA Service
PBX KX-TVM200/KX-NCV200
No. of Trunks When
Using AA Service
No. of Ports
No. of Ports
No. of Optional Port
Cards
0*
1
2
No. of Optional Port
Cards
1
20 Installation Manual
19–24 13–16 4
25–30 17–20 5
31–36 21–24 6
2
37–42 25–28 7
43–48 29–32 8
49–54 33–36 9
55–60 37–40 10
3
61–66 41–44 11
67–72 45–48 12
1.1 Basic System Construction
PBX KX-TVM200/KX-NCV200
No. of Trunks
No. of Trunks When
Using AA Service
No. of Ports
73–78 49–52 13
79–84 53–56 14
85–90 57–60 15
91–96 61–64 16
97–102 65–68 17
103–108 69–72 18
109–114 73–76 19
115–120 77–80 20
121–126 81–84 21
127–132 85–88 22
133–138 89–92 23
139–144 93–96 24
No. of Optional Port
Cards
4
5
6
Installation Manual 21
1.1 Basic System Construction
1.1.7 Compatible PBXs
The VPS can be integrated with the following PBXs using the integration types listed below.
KX-TVM50
PBX Model Recommended Integration Type Other Integration Type
KX-TDA
Series
KX-TD816 DPT Integration Inband Integration
KX-TD1232 DPT Integration Inband Integration
KX-TD500 DPT Integration Inband Integration
KX-TD308 DPT Integration Inband Integration
KX-TD612 DPT Integration Inband Integration
KX-TA Series APT Integration Inband Integration
KX-TE Series
Third-party
Manufacturer
*1
For KX-TES824/TEM824, PBX software version 1.0.44 or later is required for APT Integration. Consult your
dealer for more information.
KX-TVM200/KX-NCV200
PBX Model Integration Type
KX-TDA Series
DPT Integration Inband Integration
APT Integration
*1
Inband Integration
Inband Integration or No Integration —
KX-TD816
KX-TD1232
KX-TD500
KX-TD308
KX-TD612
22 Installation Manual
DPT Integration
1.2 Voice Mail Integration
1.2.1 Overview
In order for the VPS to function, it must be integrated with the PBX it is connected to. The type of
integration that is used determines how voice (caller messages, VPS prompts, etc.) and data
(extension status, button presses, etc.) are sent between the VPS and the PBX.
DPT Integration
When the VPS and PBX use DPT Integration, voices and data are sent digitally. The most significant
advantage of DPT Integration is that the 2B+D communication provides 2 VPS ports for each port.
DPT Integration requires the proper software level in the PBX as well as 4-conductor connections for
each jack. In order for the VPS to function properly using DPT Integration, the PBX and VPS must be
programmed to work together. For a list of PBXs that are compatible with DPT integration, see 1.1.7
Compatible PBXs.
To use DPT Integration, the lowest numbered jack of the VPS must be connected to the lowest
numbered jack assigned as a Voice Mail Port Assignment in the PBX. See the DPT connection
example(s) for your VPS model in the following sections:
1.2.2 Connection Examples—KX-TVM50
1.2.3 Connection Examples—KX-TVM200/KX-NCV200
Connect the other jacks to the VPS in the same order as they are found in Voice Mail Port Assignment
in the PBX.
1.2 Voice Mail Integration
APT Integration (TVM50 only)
When the VPS and PBX use APT Integration, voices are sent using analogue technology, and data
is sent digitally. APT Integration requires the proper software level in the PBX as well as 4-conductor
connections for each jack. In order for the VPS to function properly using APT Integration, the PBX
and VPS must be programmed to work together. For a list of PBXs that are compatible with APT
integration, see 1.1.7 Compatible PBXs.
Inband Integration (TVM50 only)
When the VPS and PBX use Inband Integration, voices are sent using analogue technology, and data
is sent using analogue DTMF tones.
No Integration (TVM50 only)
When the VPS and PBX use no integration, voices are sent using analogue technology and data is
sent to the VPS through the use of standard audio signals, such as DTMF tones, busy signals,
ringback tones, etc.
Installation Manual 23
1.2 Voice Mail Integration
01
02
03
1.2.2 Connection Examples—KX-TVM50
DPT Integration
When using DPT Integration, VPS jacks are connected to the digital extension ports of the PBX. Note
that only odd numbered VPS jacks (1, 3, and 5) can be used. Each of these VPS jacks provides 2
VPS ports and can handle 1 call per port.
Note
• For DPT Integration, the lowest numbered jack of the VPS must be connected to the lowest
numbered port of the Voice Mail group assigned through PBX programming.
Connection Example (Factory-installed Jacks and KX-TVM502 × 2, DPT Integration Mode)
PBX (KX-TDA30)
DLC4 Card
Port 4
Port 3
Port 2
Port 1
Assigned as VM (DPT) ports
Jack 6
KX-TVM50
Factory- installed
Jacks
Port 1
Jack 1
Port 2
Jack 2
Slot 1
Jack 2
Jack 1
KX-TVM502
Port 3
Jack 3
Port 4
Jack 4
Slot 2
KX-TVM502
Port 5
Jack 5
Port 6
Jack 6
Slot 3
01
03
24 Installation Manual
Jack 5
02
Jack 4
Jack 3
APT Integration
01
When using APT Integration, VPS jacks are connected to the hybrid extension jacks of the PBX. Each
VPS jack provides 1 VPS port and can handle 1 call per port.
Note
• Jack 1 must be connected to the PBX.
Connection Example (Factory-installed Jacks, APT Integration Mode)
1.2 Voice Mail Integration
PBX (KX-TE Series)
Jack 7
Jack 8
Assigned as VM1 APT ports
KX-TVM50
Factory- installed
Jacks
Jack 1
Port 1
Port 2
Jack 2
Slot 1
Jack 2
Jack 1
01
03
02
Note
• A maximum of 2 VPS jacks can be connected to the PBX.
Installation Manual 25
1.2 Voice Mail Integration
01
02
03
Inband/No Integration
When using Inband/No Integration, VPS jacks are connected to the SLT ports of the PBX. Each VPS
jack provides 1 VPS port and can handle 1 call per port.
Connection Example (Factory-installed Jacks and KX-TVM502 × 2, Inband/No Integration
Mode)
PBX (KX-TDA30)
SLC8 Card
Port 8
Port 7
Port 6
Port 5
Port 4
Port 3
Port 2
Port 1
Jack 6
Port 1
Port 2
Slot 1
KX-TVM50
Jack 1
Jack 2
Jack 2
Jack 1
KX-TVM502
Port 3
Jack 3
Jack 4
Port 4
Slot 2
KX-TVM502 KX-TVM502
Port 5
Jack 5
Jack 6
Port 6
Slot 3
01
03
26 Installation Manual
Jack 5
02
Jack 4
Jack 3
1.2 Voice Mail Integration
01
02
03
04
05
06
1.2.3 Connection Examples—KX-TVM200/KX-NCV200
DPT Integration
The KX-TVM200/KX-NCV200 supports DPT Integration only, therefore it must be connected to the
digital extension ports of the PBX. Each VPS jack provides 2 VPS ports and can handle 1 call per
port.
Note
• For DPT Integration, the lowest numbered jack of the VPS must be connected to the lowest
numbered port of the Voice Mail group assigned through PBX programming.
Connection Example (KX-TVM204 × 6, DPT Integration Mode)
PBX (KX-TDA100)
DLC16 Card
Port 16
Port 15
Port 14
Port 13
Port 12
Port 11
Port 10
Port 9
Port 8
Port 7
Port 6
Port 5
Port 4
Port 3
Port 2
Port 1
To KX-TVM200/
KX-NCV200 Jack
12
11
10
9
8
7
6
5
4
3
2
1
Assigned as VM (DPT) ports
Jack 8
Jack 12
Jack 11
Slot 1
KX-TVM204
Port 1
Jack 1
Port 2
Port 3
Jack 2
Port 4
KX-TVM204
Port 5
Jack 3
Port 6
Port 7
Jack 4
Port 8
Slot 2
KX-TVM200/KX-NCV200
Slot 3
KX-TVM204
Port 9
Jack 5
Port 10
Port 11
Jack 6
Port 12
KX-TVM204
Port 13
Jack 7
Port 14
Port 15
Jack 8
Port 16
Slot 4
Jack 4
Jack 3
Jack 7
02
04
06
Slot 5
KX-TVM204
Port 17
Jack 9
Port 18
Port 19
Jack 10
Port 20
KX-TVM204
Port 21
Jack 11
Port 22
Port 23
Jack 12
Port 24
Slot 6
01
03
Jack 6
Jack 10
Jack 9
Jack 2
Jack 1
Jack 5
05
Installation Manual 27
1.3 Specifications
1.3 Specifications
Specification KX-TVM50 KX-TVM200/KX-NCV200
Hardware Available Port Cards 2-Port Hybrid Expansion Card
(KX-TVM502)
2-Port Digital Expansion Card
(KX-TVM503)
Number of Port Card Slots 2 6
Data Ports USB (built-in)
LAN (optional)
Modem (optional)
Additional Hardware Mode Switch
Telephone Line
Connections
Message Recording
Medium
Recording Capacity
Main CPU 32-bit microprocessor
Compression Rate 32 Kbps
Internal Modem Type V.90
• APT/DPT Integration:
4-conductor cable
• Inband/No Integration:
2-conductor cable
Flash Memory
4 h (expandable to 8 h)
4-Port Digital Expansion
Card (KX-TVM204)
USB (built-in)
LAN (built-in)
Modem (optional)
4-conductor cable
Internal Hard Disk Drive
(HDD)
*1
1000 h
Dialling Method DTMF
Flash Time 100 ms/300 ms/600 ms/900 ms
(programmable)
CPC Detection None/6.5 ms/150 ms/300 ms/450 ms/
600 ms (programmable)
Line Type • Loop start minimum Loop
Current: 20 mA
• Minimum Line Voltage: 7 V DC
• Minimum Ringing Voltage: 40 V
AC
Extension Numbering 2 to 5 digits (programmable)
Pause Length 100 ms to 9900 ms (programmable)
Message Waiting Lamp • APT/DPT Integration: Data Line
of APT/DPT Interface
• Inband Integration:
Programmable DTMF sequence
Data Line of DPT Interface
–
–
–
28 Installation Manual
Specification KX-TVM50 KX-TVM200/KX-NCV200
C˚C
Software Custom Services Up to 100
Number of Messages Unlimited
1.3 Specifications
Length of Personal
Greeting Message
Message Retention Time 1 to 30 days, unlimited (programmable)
Maximum Message Length 1 to 60 min, unlimited (programmable)
Maximum Combined
Length of Messages per
Mailbox
No. of Mailboxes 62 Subscriber + 2 Manager 1022 Subscriber + 2
Reports Mailbox Information, Call Account,
Environment Environmental
Requirements
Power Source 100 V AC to 240 V AC, 0.25 A,
Up to 360 s (programmable)
1 to 600 min, unlimited (programmable)
Port Usage, Memory Usage, Mailbox
Usage, Fax Call, Call Handling
Statistic, Custom Service, Message
Status, Subscriber Setup, Security
Information, Hourly Statistics, E-mail
˚
5 to 40
50 Hz/60 Hz
Manager
Mailbox Information, Call
Account, Port Usage, HDD
Usage, Mailbox Usage, Fax
Call, Call Handling Statistic,
Custom Service, Message
Status, Subscriber Setup,
Security Information,
Hourly Statistics, E-mail
Refer to "Environmental
Requirements", 2.1 Before
Installation
100 V AC to 240 V AC, 1.5
A, 50 Hz/60 Hz (Panasonic
AC adaptor, PSLP1244) or
110 V AC to 240 V AC, 1.35
A, 50 Hz/60 Hz (Panasonic
AC adaptor, PSLP1434)
DC Input 9 V, 0.75 A (6.75 W) 40 V, 1.38 A (55.2 W)
Dimensions (W × H × D) 249 mm (W) × 316 mm (H)
× 73 mm (D)
Weight (when all available
option cards are installed)
*1
The recording capacity specification shown here for the KX-TVM50 applies to when 1 System Prompt language is installed. Recording
capacity is reduced by about 1 hour for each additional System Prompt language that is installed.
No more than 1.7 kg No more than 4.0 kg
275 mm (W) × 376 mm (H)
× 117 mm (D)
Installation Manual 29
1.3 Specifications
30 Installation Manual
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