Panasonic kx-tva50 v3 Operation Manual

Installation Manual

Voice Processing System

Model No. KX-TVA50

KX-TVA200

Thank you for purchasing a Panasonic Voice Processing System. Please read this manual carefully before using this product and save this manual for future use.

KX-TVA50/KX-TVA200: Version 3.0 (Main Software Version 3.00 or later)

Document Version 3.0 2010/06

System Components

The Voice Processing System (VPS) consists of the following system components when fully-equipped with all available optional cards.

KX-TVA50

Model

Main Unit KX-TVA50 Voice Processing System

Optional Cards KX-TVA502 2-Port Hybrid Expansion Card

KX-TVA503 2-Port Digital Expansion Card

KX-TVA524 Memory Expansion Card

KX-TVA594 LAN Interface Card

KX-TVA296 Modem Card

Description

KX-TVA200

Model

Main Unit KX-TVA200 Voice Processing System

Optional Cards KX-TVA204 4-Port Digital Expansion Card

KX-TVA296 Modem Card

Description

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Important Safety Instructions

When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

• Follow all product warnings, cautions, and instructions.

• Read all the information contained in this manual.

• Close and secure the front cover when the unit is in operation.

• This unit is equipped with a 3-wire grounding plug. The plug will only fit into a grounded power outlet. Do

not modify this plug in any way. If it cannot be inserted into the outlet, have the outlet replaced by a licensed electrician.

• This unit is designed to operate at one specific voltage and current setting. The proper voltage and current

required for this unit are listed on the product label.

• Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock.

• Use only the AC cord included with the unit when connecting the AC adaptor to the power outlet.

• Install the unit so that the AC cord is not obstructed in any way. Do not connect the unit to an extension

cord.

• Before touching any internal components, turn off the unit, disconnect the AC adaptor, and wait at least

20 seconds.

• Unplug the AC adaptor before cleaning the unit.

• Do not use solvents, liquid cleaners, water, or abrasive powders to clean the unit. Use only a damp soft

cloth for cleaning.

• Do not expose the unit to dust, moisture, condensation, high temperatures (more than 40 °C [104 °F]),

vibration, and direct sunlight.

• Mount the unit on a stable wall surface. Do not mount the unit inside of a separate enclosure unless it is

properly ventilated.

• Mount the unit on a surface that is flat and free of obstructions, so that the openings on the back of the unit

will not be blocked.

• Do not block the vent slots and openings located on all sides of the unit. Allow at least 20 cm (8 in) of space

above and 10 cm (4 in) on the sides of the unit.

• Do not install the unit near water or moisture, heating appliances, or electrical noise generating devices

such as televisions, monitors, fluorescent lamps, or electric motors.

• Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.

• Do not insert wires, pins, or any other material into the unit’s vent slots or access points. This could result

in electrical shock and serious unit malfunction.

• If the unit malfunctions, disconnect the unit from the telephone line and check the line by reconnecting the

telephone. If the telephone operates properly, have the unit repaired by a Panasonic Factory Service Technician.

• Do not disassemble this product. Dangerous electrical shock could result. The unit must only be

disassembled and repaired by a Panasonic Factory Service Technician.

• Unplug and transport the unit to a service technician if the AC adaptor or AC cord is frayed or damaged,

if the cabinet is cracked or broken, or if the unit has been exposed to moisture, has been dropped, or is not otherwise operating properly.

• Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of the leak.

• The lines connecting the PBX and VPS must never run outside of the building.

• This product is only for connection behind a suitable PBX and should not be connected directly to the

network.

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SAVE THESE INSTRUCTIONS

Important Safety Instructions

WARNING

• UNPLUG THIS UNIT FROM POWER OUTLETS IF IT EMITS SMOKE, AN ABNORMAL SMELL OR

MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORIZED SERVICE CENTER.

• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.

• WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS, DISCONNECT THE

POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.

• DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER

CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST.

• TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO RAIN OR

MOISTURE.

• THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG. FOR SAFETY REASONS, THIS

PLUG MUST ONLY BE CONNECTED TO A GROUNDING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS.

• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE

AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.

CAUTION

DANGER OF EXPLOSION EXISTS IF THE BATTERY IS INCORRECTLY REPLACED. REPLACE THE BATTERY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE BATTERY MANUFACTURER. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER’S INSTRUCTIONS.

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Security Information

We recommend observing the security precautions described in this section, in order to prevent the following:

– loss, disclosure, falsification, or theft of user information – unauthorized use of the VPS – interference or suspension of service caused by an unauthorized party

Note

• User information is defined as the following: – user names – outside telephone numbers – e-mail addresses – customized prompts – mailbox messages – user-recorded greeting messages – other user-programmable settings

General Security Precautions

1. All data, including user information, is stored in the hard disk (KX-TVA200) or flash memory (KX-TVA50)

of the VPS. Make sure the VPS is installed in a secure location, so that the VPS cannot be physically removed by an unauthorized party.

2. Periodically backup the data stored in the VPS. For details, refer to 8.2 Backing Up the System.

3. To prevent unauthorized access from the Internet, use a firewall.

4. To prevent unauthorized access via the optional modem, do not disclose the telephone number used to

access the VPS’s modem.

5. To prevent unauthorized access from KX-TVA Maintenance Console or the Voice Mail Assistant feature

of the optional Phone Assistant software:

– Log out of the VPS when leaving the computer unattended. – If features that allow users to access the VPS without entering a password are enabled, such as the

Connection Profile feature of KX-TVA Maintenance Console or the Automatic Login feature of Voice Mail Assistant, take measures to ensure that unauthorized parties cannot use the computer.

6. Before disposing of the VPS, sending it for repair, or handing it over to a third party:

– Make a backup of data stored in the VPS. – Initialize the VPS so that information cannot be retrieved from it.

7. When you back up data to a PC or other external device, the confidentiality of that data becomes your

responsibility. Before disposing of the PC or other external device, ensure that data cannot be retrieved from it by formatting the hard disk or rendering it physically unusable.

Password Security Precautions

The following password security precautions apply to each of the 4 types of passwords stored in the VPS.

Password Type

System Administrator password

System Manager password

Message Manager password

Subscriber password

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VPS Access Method

KX-TVA Maintenance Console

Telephone

Security Information

1. Do not disclose passwords.

2. Change passwords periodically.

3. Use long and random passwords.

4. Inform the customer of the importance of password security and the possible dangers if passwords become

known to others.

5. Change the default System Administrator password the first time you access the VPS via KX-TVA

Maintenance Console. The default password can be changed by running the Quick Setup utility (see

6.1.2 Quick Setup) or by selecting System Security®Administrator®Password.

6. Do not forget the System Administrator password. The VPS must be reset to its factory defaults and

reprogrammed if the System Administrator password is forgotten.

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MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TEL. NO.

Other Information

Notice for users in California

This product contains a CR Coin Cell Lithium Battery which contains Perchlorate Material—special handling may apply. See

www.dtsc.ca.gov/hazardouswaste/perchlorate

When you ship the product

Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs.

Product service

Panasonic Factory Service Centers for this product are listed in the Service Center directory. Consult your certified Panasonic dealer for detailed instructions.

Installation note

This product is only for connection behind a suitable PBX and should not be connected directly to the network.

For future reference

Record the information in the space below for future reference.

Note

• The serial number of this product may be found on the label affixed to the side of the unit. You should

note the serial number of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft.

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Other Information

Open Source Software

Parts of this product use Open Source Software. Open Source Software is supplied based on the conditions of the Free Software Foundation's GPL and/or LGPL and other conditions. Relevant conditions apply to this software. For information about GPL, LGPL, refer to the gpl.txt and lgpl.txt files in the "open source\license" folder, and for information about other Open Source Software, refer to the freeware_header.txt in the "open source \freeware header" folder in the included CD-ROM. You can get the source codes licensed under GPL and LGPL. For inquiries regarding the contents above, consult your Sales Company or Dealer. Also, please note that software licensed under GPL and LGPL is not under warranty.

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Other Information

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures.

– Reorient or relocate the receiving antenna. – Increase the separation between the equipment and receiver. – Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. – Consult the dealer or an experienced radio/TV technician for help.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

The following information applies to when an optional modem card is installed in this product.

Notify The Telephone Company

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back of this equipment is a label that contains, among other information, a product identifier in the following format:

• US:AAAEQ##TXXXX

If requested, this number must be provided to the telephone company. Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:

• The telephone numbers to which the system will be connected

• Make: Panasonic

• Model: KX-TVA50/KX-TVA200

• Ringer Equivalence No. for KX-TVA50: 0.4B

Ringer Equivalence No. for KX-TVA200: 0.4B

• Facility Interface Code: 02LS2

• Service Order Code: 9.0F

• Required Network Interface Jack: RJ11C

Wiring

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

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Other Information

Ringer Equivalence No. (REN)

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the following format:

• US:AAAEQ##TXXXX

The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).

Telephone Service Problems

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

Changes in Telephone Company Communications Facilities, Equipment, Operations, and Procedures

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

Trouble with this equipment

If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Service Center or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. Do not attempt to repair this equipment yourself.

Connection to the Party Line

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

Combined Use with Alarm Equipment

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

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Introduction

About this Manual

This Installation Manual is designed to serve as an overall technical reference for the KX-TVA50/ KX-TVA200. It provides instructions for installing the VPS hardware, configuring the connected PBX for use with the VPS, and getting started with the KX-TVA Maintenance Console software. This manual is divided into the following sections:

Section 1 Voice Processing System Overview

This section provides a basic introduction to the VPS and its specifications. It briefly explains what the VPS can do, and how it is connected to and interacts with the PBX.

Section 2 Installation

This section explains how to install the VPS and its optional cards.

Section 3 Installing KX-TVA Maintenance Console

This section explains how to install KX-TVA Maintenance Console on a PC.

Section 4 PBX Programming for APT/DPT Integration

This section explains how to configure selected Panasonic PBXs to use APT/DPT Integration with the VPS.

Section 5 PBX Programming for Inband Integration (KX-TVA50 only)

This section explains how to configure selected Panasonic PBXs to use Inband Integration with the VPS.

Section 6 Configuring the System

This section explains how to configure the VPS for basic operation.

Section 7 Configuring VPS Features via PC Programming

This section explains how to configure the PBX via PC Programming to use certain VPS features.

Section 8 System Maintenance

This section describes how to perform common maintenance procedures.

Index

An alphabetical listing of features and terms, as well as the page numbers of related sections.

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Introduction

About the Other Manuals

Along with this Installation Manual, the following manuals are available:

Feature Manual

The Voice Processing System Feature Manual is an overall reference describing VPS features. It explains what the VPS can do, and how to obtain the most of its many features. Sections from the Feature Manual are listed throughout this manual for your reference.

Programming Manual

The Voice Processing System Programming Manual is an overall reference for programming the VPS using KX-TVA Maintenance Console. It explains how to use KX-TVA Maintenance Console and obtain the most out of system administration. Sections from the Programming Manual are listed throughout this manual for your reference.

Manager’s Manual

The Voice Processing System Manager’s Manual describes the programming and maintenance features available to the System Manager and Message Manager. Relevant sections from the Manager’s Manual are listed throughout this manual for your reference.

Subscriber’s Manual

The Voice Processing System Subscriber’s Manual describes how subscribers can access commonly used VPS features and functions with their extensions and mailboxes. Relevant sections from the Subscriber’s Manual are listed throughout this manual for your reference.

Glossary

The Voice Processing System Glossary is an alphabetical listing of features, terms, and abbreviations, as well as their definitions.

Note

• For KX-TD500, KX-TDE series, KX-TDA series, and KX-TAW series PBXs, the term "trunk (CO line)" used

in this manual indicates a trunk (CO line) group.

Trademarks

• Microsoft, Windows, and Windows Vista are either registered trademarks or trademarks of Microsoft

Corporation in the United States and/or other countries.

• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the

United States and other countries.

• All other trademarks identified herein are the property of their respective owners.

• Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

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Table of Contents

1 Voice Processing System Overview ....................................................17

1.1 Basic System Construction ...........................................................................................18

1.1.1 Main Unit ........................................................................................................................18

1.1.2 System Connection Diagram ..........................................................................................19

1.1.3 Options ...........................................................................................................................20

1.1.4 Initial Configuration and Expansion Capabilities ............................................................20

1.1.5 Installer Equipment and Software Requirements ...........................................................20

1.1.6 Recommendations for System Configuration .................................................................21

1.1.7 Compatible PBXs ...........................................................................................................23

1.2 Voice Mail Integration .....................................................................................................24

1.2.1 Overview ........................................................................................................................24

1.2.2 Connection Examples—KX-TVA50 ................................................................................25

1.2.3 Connection Examples—KX-TVA200 ..............................................................................28

1.3 Specifications ..................................................................................................................29

2 Installation ..............................................................................................33

2.1 Before Installation ...........................................................................................................34

2.2 Unpacking ........................................................................................................................37

2.3 Names and Locations .....................................................................................................38

2.4 Installation Overview ......................................................................................................43

2.5 Opening/Closing the Covers ..........................................................................................44

2.6 Removing the Dummy Cover Plates .............................................................................48

2.7 Installing Optional Cards—KX-TVA50 ...........................................................................49

2.7.1 2-Port Hybrid Expansion Card (KX-TVA502) .................................................................50

2.7.2 2-Port Digital Expansion Card (KX-TVA503) ..................................................................52

2.7.3 Memory Expansion Card (KX-TVA524) .........................................................................54

2.7.4 LAN Interface Card (KX-TVA594) ..................................................................................55

2.7.5 Modem Card (KX-TVA296) ............................................................................................57

2.8 Installing Optional Cards—KX-TVA200 .........................................................................59

2.8.1 4-Port Digital Expansion Card (KX-TVA204) ..................................................................60

2.8.2 Modem Card (KX-TVA296) ............................................................................................63

2.9 PBX Connections ............................................................................................................64

2.9.1 Connecting to the PBX ...................................................................................................64

2.9.2 Modular Plug Connection ...............................................................................................65

2.10 PC Connection ................................................................................................................66

2.10.1 USB Connection .............................................................................................................66

2.10.2 LAN Connection .............................................................................................................67

2.10.3 Modem Connection ........................................................................................................67

2.11 Frame Ground Connection .............................................................................................69

2.12 Connecting the AC Adaptor ...........................................................................................70

2.13 Securing the Cables ........................................................................................................72

2.14 Initializing the VPS During Installation .........................................................................74

2.15 Wall Mounting ..................................................................................................................75

2.15.1 Wall Mounting the VPS ..................................................................................................75

2.15.2 Wall Mounting the AC Adaptor .......................................................................................79

3 Installing KX-TVA Maintenance Console .............................................85

3.1 Overview ..........................................................................................................................86

3.2 KX-TVA Maintenance Console Installation ...................................................................87

3.3 Starting KX-TVA Maintenance Console ........................................................................89

4 PBX Programming for APT/DPT Integration ........................................93

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Table of Contents

4.1 Guidelines for APT/DPT Integration ..............................................................................94

4.1.1 What is APT/DPT Integration? .......................................................................................94

4.1.2 When to Use APT/DPT Integration ................................................................................94

4.1.3 APT/DPT Integration Features .......................................................................................94

4.2 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for DPT

Integration ........................................................................................................................97

4.2.1 Installing Prompt Data for the VM Menu Feature .........................................................106

4.3 KX-TA824 PBX Programming for APT Integration .....................................................107

4.4 KX-TD Series PBX Programming for DPT Integration ...............................................112

4.4.1 KX-TD Series PBX Programming via the Manager’s Extension ..................................112

4.4.2 KX-TD1232 Series PBX Programming via the Operating and Maintenance Tool ........113

4.5 KX-TD500 PBX Programming for DPT Integration .....................................................115

4.6 KX-TA Series PBX Programming for APT Integration ...............................................121

4.7 Completing the PBX-VPS Connection ........................................................................123

5 PBX Programming for Inband Integration (KX-TVA50 only) ............125

5.1 Guidelines for Inband Integration ................................................................................126

5.1.1 What is Inband Integration? .........................................................................................126

5.1.2 When to Use Inband Integration ...................................................................................126

5.1.3 PBX Requirements for Inband Integration ....................................................................126

5.2 PBX Settings for Inband Integration ...........................................................................129

5.2.1 General Guidelines and Definitions ..............................................................................129

5.2.2 Global Parameters .......................................................................................................129

5.2.3 PBX Parameters ...........................................................................................................130

5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband

Integration ......................................................................................................................135

5.4 KX-TA824 PBX Programming for Inband Integration ................................................144

5.5 KX-TD Series PBX Programming for Inband Integration ..........................................149

5.5.1 KX-TD Series PBX Programming via the Manager’s Extension ..................................149

5.5.2 KX-TD Series PBX Programming via the Operating and Maintenance Tool ................149

5.6 KX-TD500 PBX Programming for Inband Integration ................................................150

5.7 KX-TA Series PBX Programming for Inband Integration ..........................................160

6 Configuring the System .......................................................................163

6.1 Starting Up .....................................................................................................................164

6.1.1 Before Programming ....................................................................................................164

6.1.2 Quick Setup ..................................................................................................................164

6.2 Centralized Voice Mail ..................................................................................................178

6.2.1 Changing the Mailbox No. Length Mode ......................................................................179

6.2.2 Changing the Maximum Length of Mailbox Numbers ..................................................179

7 Configuring VPS Features via PC Programming ..............................181

7.1 KX-TDE, KX-TDA, and KX-TAW Series Programming for VPS Features .................182

7.1.1 Live Call Screening Assignment via PC Programming ................................................182

7.1.2 Button Assignment via PC Programming .....................................................................183

7.2 KX-TA824 Programming for VPS Features .................................................................184

7.2.1 Live Call Screening Assignment via PC Programming ................................................184

7.2.2 Button Assignment via PC Programming .....................................................................186

7.3 KX-TD500 Programming for VPS Features .................................................................187

7.3.1 Live Call Screening Assignment via PC Programming ................................................187

7.3.2 Button Assignment via PC Programming .....................................................................188

8 System Maintenance ............................................................................191

8.1 Initializing the VPS ........................................................................................................192

8.2 Backing Up the System ................................................................................................195

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Table of Contents

8.3 Restarting the VPS ........................................................................................................197

9 Revision History ...................................................................................199

9.1 KX-TVA50/KX-TVA200 Version 3.0 ..............................................................................200

9.2 KX-TVA50/KX-TVA200 Version 2.1 ..............................................................................200

9.3 KX-TVA50/KX-TVA200 Version 2.0 ..............................................................................200

Index............................................................................................................201

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Table of Contents

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Section 1

Voice Processing System Overview

This section provides a basic introduction to the VPS and its specifications. It briefly explains what the VPS can do, and how it is connected to and interacts with the PBX.

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324

4325

1.1.1 Main Unit

1.1 Basic System Construction

1.1.1 Main Unit

The KX-TVA50 is equipped with 2 jacks in its initial configuration, and its flash memory card provides 4 hours of recording capacity. The KX-TVA200 is equipped with 2 jacks in its initial configuration, and its hard disk drive provides 1000 hours of recording capacity. Both systems can be expanded by adding optional service cards.

KX-TVA50

1. Main Board

2. Front Cover

3. Factory-installed Flash Memory Card

4. Cable Cover

KX-TVA200

1. Main Board

2. Front Cover

3. 3.5" Hard Disk Drive

4. Factory-installed Port Card

5. Cable Cover

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1.1.2 System Connection Diagram

Remote PC

Voice Processing System

PC PC PC

USBLAN

PBXPBX

Server PC

Internal Modem

DPT/APT/Inband

Interface

DPT

Interface

KX-TVA50

KX-TVA200

KX-TVA50

KX-TVA200

Telephone Company Lines

1.1.2 System Connection Diagram

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1.1.5 Installer Equipment and Software Requirements

1.1.3 Options

Optional Cards—KX-TVA50

Model Model Name Maximum Quantity

KX-TVA502 2-Port Hybrid Expansion Card 2

KX-TVA503 2-Port Digital Expansion Card 2

KX-TVA524 Memory Expansion Card 1

KX-TVA594 LAN Interface Card 1

KX-TVA296 Modem Card 1

Optional Cards—KX-TVA200

Model

KX-TVA204 4-Port Digital Expansion Card 5

KX-TVA296 Modem Card 1

Model Name Maximum Quantity

1.1.4 Initial Configuration and Expansion Capabilities

Specification

No. of Ports Initial Configuration 2 4

Maximum 6 24

Recording Time Initial Configuration 4 hours 1000 hours

Maximum 8 hours —

KX-TVA50 KX-TVA200

1.1.5 Installer Equipment and Software Requirements

The installer must use a PC and the KX-TVA Maintenance Console software to configure and customize the VPS. The PC can be connected via the built-in USB port of the VPS, or can access the VPS over a local network via the built-in LAN port (KX-TVA200) or an optional KX-TVA594 LAN Interface Card (KX-TVA50). Off-site programming is also possible provided an optional KX-TVA296 Modem Card is installed in the VPS. For more information, see Section 3 Installing KX-TVA Maintenance Console.

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1.1.6 Recommendations for System Configuration

In order for the VPS to handle calls smoothly, generally there should be 1 VPS port for every 6 trunks (CO lines) connected to the PBX. If Automated Attendant (AA) service is used, allotting 1 VPS port for every 4 trunks (CO lines) should be sufficient. If the PBX and VPS have heavy traffic and callers cannot reach the VPS because of congestion, more VPS ports should be added. Recommendations are outlined in the following charts.

KX-TVA50

PBX

No. of Trunks

(CO Lines)

(CO Lines) When Using

1–6 1–4 1

7–12 5–8 2

13–18 9–12 3

19–24 13–16 4

25–30 17–20 5

31–36 21–24 6

The factory-installed jacks should be sufficient.

KX-TVA200

PBX

No. of Trunks

(CO Lines)

1–6 1–4 1

(CO Lines) When

Using AA Service

No. of Trunks

AA Service

No. of Trunks

No. of Ports

KX-TVA50

KX-TVA200

No. of Optional Port

Cards

7–12 5–8 2

13–18 9–12 3

19–24 13–16 4

25–30 17–20 5

31–36 21–24 6

37–42 25–28 7

43–48 29–32 8

49–54 33–36 9

55–60 37–40 10

61–66 41–44 11

67–72 45–48 12

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1.1.6 Recommendations for System Configuration

PBX KX-TVA200

No. of Trunks

(CO Lines)

(CO Lines) When

Using AA Service

73–78 49–52 13

79–84 53–56 14

85–90 57–60 15

91–96 61–64 16

97–102 65–68 17

103–108 69–72 18

109–114 73–76 19

115–120 77–80 20

121–126 81–84 21

127–132 85–88 22

133–138 89–92 23

139–144 93–96 24

The factory-installed jacks should be sufficient.

No. of Trunks

No. of Ports

No. of Optional Port

Cards

22 Installation Manual Document Version 3.0 2010/06

1.1.7 Compatible PBXs

The VPS can be integrated with the following PBXs using the integration types listed below.

KX-TVA50

1.1.7 Compatible PBXs

PBX Model

KX-TDE Series DPT Integration

KX-TDA Series DPT Integration

KX-TAW Series DPT Integration

KX-TA1232 DPT Integration

KX-TA824 APT Integration

KX-TA624 APT Integration

KX-TD1232 DPT Integration

KX-TD816 DPT Integration

KX-TD500 DPT Integration

KX-TD308 DPT Integration

Third-party Manufacturer Inband Integration or No

Recommended Integration

Type

Integration

KX-TVA200

PBX Model

Recommended Integration

Type

Minimum Software Version for

Recommended Integration Type

1.0

Y831AA10621A

1.0.44

Y581A

P231U91227A

P301O91227A

P171AA010312A

P871F91227

—

Minimum Software Version for

Recommended Integration Type

KX-TDE Series DPT Integration

KX-TDA Series DPT Integration

KX-TAW Series DPT Integration

KX-TA1232 DPT Integration

KX-TD1232 DPT Integration

KX-TD816 DPT Integration

KX-TD500 DPT Integration

KX-TD308 DPT Integration

1.0

Y831AA10621A

P231U

P301O

P171AA010312A

P871F91227

Document Version 3.0 2010/06 Installation Manual 23

1.2.1 Overview

1.2 Voice Mail Integration

1.2.1 Overview

In order for the VPS to function, it must be integrated with the PBX it is connected to. The type of integration that is used determines how voice (caller messages, VPS prompts, etc.) and data (extension status, button presses, etc.) are sent between the VPS and the PBX.

DPT Integration

When the VPS and PBX use DPT Integration, voices and data are sent digitally. The most significant advantage of DPT Integration is that the 2B+D communication provides 2 VPS ports for each port. DPT Integration requires the proper software level in the PBX as well as 4-conductor connections for each jack. In order for the VPS to function properly using DPT Integration, the PBX and VPS must be programmed to work together. For a list of PBXs that are compatible with DPT integration, see 1.1.7 Compatible PBXs. To use DPT Integration, the lowest numbered jack of the VPS must be connected to the lowest numbered jack assigned as a voice mail port in the PBX. See the DPT connection example(s) for your VPS model in the following sections:

1.2.2 Connection Examples—KX-TVA50

1.2.3 Connection Examples—KX-TVA200 Connect the other jacks to the VPS in the same order as they are found in Voice Mail Port Assignment in the PBX.

APT Integration (KX-TVA50 only)

When the VPS and PBX use APT Integration, voices are sent using analog technology, and data is sent digitally. APT Integration requires the proper software level in the PBX as well as 4-conductor connections for each jack. In order for the VPS to function properly using APT Integration, the PBX and VPS must be programmed to work together. For a list of PBXs that are compatible with APT integration, see 1.1.7 Compatible PBXs.

Inband Integration (KX-TVA50 only)

When the VPS and PBX use Inband Integration, voices are sent using analog technology, and data is sent using analog DTMF tones.

No Integration (KX-TVA50 only)

When the VPS and PBX use no integration, voices are sent using analog technology and data is sent to the VPS through the use of standard audio signals, such as DTMF tones, busy signals, ringback tones, etc.

24 Installation Manual Document Version 3.0 2010/06

PBX (KX-TDA50)

Slot 1

Port 2

Port 1

Port 4

Port 3

Port 2

Port 1

KX-TVA50

Assigned as VM (DPT) ports

Jack 1

Jack 2

Factory- installed

Jacks

Slot 3

Port 6

Port 5

Jack 5

Jack 6

KX-TVA502

Slot 2

Port 4

Port 3

Jack 3

Jack 4

KX-TVA502

DLC4 Card

Jack 6

Jack 5

Jack 2 Jack 1

Jack 4

Jack 3

1.2.2 Connection Examples—KX-TVA50

DPT Integration

When using DPT Integration, VPS jacks are connected to the digital extension ports of the PBX. Note that only odd numbered VPS jacks (1, 3, and 5) can be used. Each of these VPS jacks provides 2 VPS ports and can handle 1 call per port.

Note

• For DPT Integration, the lowest numbered jack of the VPS must be connected to the lowest numbered

port of the Voice Mail group assigned through PBX programming.

Connection Example (Factory-installed Jacks and KX-TVA502 ´ 2, DPT Integration Mode)

Document Version 3.0 2010/06 Installation Manual 25

KX-TVA50

PBX (KX-TA824)

Assigned as VM1 APT ports

Jack 7

Jack 8

Port 2

Port 1

Jack 1

Jack 2

Factory- installed

Jacks

Slot 1

Port 4

Port 3

Jack 3

Jack 4

KX-TVA502

Slot 2

Jack 15

Jack 16

Jack 2

Jack 1

1.2.2 Connection Examples—KX-TVA50

APT Integration

When using APT Integration, VPS jacks are connected to the hybrid extension jacks of the PBX. Each VPS jack provides 1 VPS port and can handle 1 call per port.

Note

• Jack 1 must be connected to the PBX.

Connection Example (Factory-installed Jacks and KX-TVA502 ´ 1, APT Integration Mode)

Note

• A maximum of 4 VPS jacks can be connected to the PBX.

26 Installation Manual Document Version 3.0 2010/06

PBX (KX-TDA50)

Slot 1

Port 2

Port 1

Port 4

Port 5

Port 6

Port 7

Port 8

Port 3

Port 2

Port 1

KX-TVA50

Jack 1

Jack 2

Slot 3

Port 6

Port 5

Jack 5

Jack 6

KX-TVA502 KX-TVA502

Slot 2

Port 4

Port 3

Jack 3

Jack 4

KX-TVA502

SLC8 Card

Jack 6

Jack 5

Jack 2 Jack 1

Jack 4

Jack 3

1.2.2 Connection Examples—KX-TVA50

Inband/No Integration

When using Inband/No Integration, VPS jacks are connected to the SLT ports of the PBX. Each VPS jack provides 1 VPS port and can handle 1 call per port.

Connection Example (Factory-installed Jacks and KX-TVA502 ´ 2, Inband/No Integration Mode)

Document Version 3.0 2010/06 Installation Manual 27

PBX (KX-TDA100)

Slot 1

Port 4

Port 3

Port 2

Port 1

Port 4

Port 3

Port 2

Port 1

Port 8

Port 7

Port 6

Port 5

Port 12

Port 11

Port 10

Port 9

Port 16

Port 15

Port 14

Port 13

KX-TVA200

Assigned as VM (DPT) ports

Jack 1

Jack 2

KX-TVA204

Slot 3

Port 10 Port 11 Port 12

Port 9

Jack 5

Jack 6

KX-TVA204

Slot 5

Port 18

Port 17

Port 19 Port 20

Port 21 Port 22

Port 23 Port 24

Jack 10

Jack 9

KX-TVA204

Slot 6

Jack 12

Jack 11

KX-TVA204

Slot 4

Port 14

Port 13

Port 15 Port 16

Jack 7

Jack 8

KX-TVA204

Slot 2

Port 8

Port 7

Port 6

Port 5

Jack 3

Jack 4

KX-TVA204

DLC16 Card

To KX-TVA200

Jack

Jack 12

Jack 8

Jack 4

Jack 3

Jack 7

Jack 2

Jack 1

Jack 11

Jack 10

Jack 9

Jack 6

Jack 5

1.2.3 Connection Examples—KX-TVA200

DPT Integration

The KX-TVA200 supports DPT Integration only, therefore it must be connected to the digital extension ports of the PBX. Each VPS jack provides 2 VPS ports and can handle 1 call per port.

Note

• For DPT Integration, the lowest numbered jack of the VPS must be connected to the lowest numbered

port of the Voice Mail group assigned through PBX programming.

Connection Example (KX-TVA204 ´ 6, DPT Integration Mode)

28 Installation Manual Document Version 3.0 2010/06

1.3 Specifications

Hardware

Specification KX-TVA50 KX-TVA200

1.3 Specifications

Available Port Cards 2-Port Hybrid Expansion Card

(KX-TVA502) 2-Port Digital Expansion Card (KX-TVA503)

Number of Port Card Slots 2 6

Data Ports USB (built-in)

LAN (optional)

Modem (optional)

Additional Hardware Mode Switch

Telephone Line Connections

• APT/DPT Integration: 4-conductor

cable

• Inband/No Integration:

2-conductor cable

Message Recording Medium

Recording Capacity 4 h (expandable to 8 h)

Main CPU 32-bit microprocessor

Compression Rate 32 Kbps

Internal Modem Type V.90

Dialing Method DTMF

Flash Memory

4-Port Digital Expansion Card (KX-TVA204)

USB (built-in) LAN (built-in)

Modem (optional)

4-conductor cable

Internal Hard Disk Drive (HDD)

1000 h

Flash Time 100 ms/300 ms/600 ms/900 ms

(programmable)

CPC Detection None/6.5 ms/150 ms/300 ms/450 ms/

600 ms (programmable)

Line Type

• Loop start minimum Loop Current:

20 mA

• Minimum Line Voltage: 7 V DC

–

• Minimum Ringing Voltage: 40 V

Extension Numbering 2 to 8 digits (programmable)

Pause Length 100 ms to 9900 ms (programmable)

Message Waiting Lamp

The recording capacity specification shown here for the KX-TVA50 applies to when one system prompt language is installed. Recording capacity is reduced by about 1 hour for each additional system prompt language that is installed.

• APT/DPT Integration: Data Line of

APT/DPT Interface

• Inband Integration:

Programmable DTMF sequence

Data Line of DPT Interface

Document Version 3.0 2010/06 Installation Manual 29

1.3 Specifications

Software

Specification KX-TVA50 KX-TVA200

Custom Services Up to 100

Number of Messages Unlimited

Length of Personal Greeting Message

Message Retention Time

Maximum Message Length

Maximum Combined Length of Messages per Mailbox

No. of Mailboxes 62 Subscriber + 2 Manager 1022 Subscriber + 2 Manager

Reports Mailbox Information Report

Call Account Report (Group calls by Port) Call Account Report (Group calls by Mailbox) Port Usage Report Memory Card Usage Report Mailbox Usage Report Fax Call Report Call Handling Statistics Report Custom Service Report Message Status Report Subscriber Setup Report Security Information Report Hourly Statistics Report E-mail Report

1 to 120 min., unlimited

(programmable)

Up to 360 s (programmable)

1 to 30 days, unlimited (programmable)

1 to 60 min., unlimited (programmable)

1 to 600 min., unlimited

(programmable)

Mailbox Information Report Call Account Report (Group calls by Port) Call Account Report (Group calls by Mailbox) Port Usage Report HDD Usage Report Mailbox Usage Report Fax Call Report Call Handling Statistics Report Custom Service Report Message Status Report Subscriber Setup Report Security Information Report Hourly Statistics Report E-mail Report

Environment

Specification

Environmental Requirements

Power Source 100 V AC to 240 V AC, 0.25 A,50 Hz/

DC Input

Dimensions (W ´ H ´ D) 249 mm (W) ´ 316 mm (H)

(9-13/16 in. ´ 12-7/16 in.

30 Installation Manual Document Version 3.0 2010/06

KX-TVA50 KX-TVA200

5 °C to 40 °C

(41 °F to 104 °F)

60 Hz

9 V, 0.75 A (6.75 W)

´ 73 mm (D)

´ 2-7/8 in.)

Refer to "Environmental

Requirements", 2.1 Before

Installation

100 V AC to 240 V AC, 1.5 A, 50 Hz/ 60 Hz (Panasonic AC adaptor, PSLP1244) or 110 V AC to 240 V AC, 1.35 A, 50 Hz/60 Hz (Panasonic AC adaptor, PSLP1434)

40 V, 1.38 A (55.2 W)

275 mm (W) ´ 376 mm (H) ´ 117 mm

(10-13/16 in. ´ 14-13/16 in. ´ 4-5/8

(D)

in.)

+ 178 hidden pages