Nokia 3210 Service Bulletin 89

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NSE-8/9 Repair-Hints Service & Analysis Center Europe Version 4.2 –APPROVEDSACE CC Training Group Modified 2000-11-02

Repair-Hints

3210

NSE-8/9

HD 947

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GENERAL

-How to use this document

Put the QUICK REPAIR layouts behind this manual. Now you are able to follow these specifications with graphical layouts and it is easier for you to find the components and measuring points.

-Component characteristics:

Some components contain important data.

Several described steps are only practicable if you are able to reflash/ realign the phone and/or rewrite IMEI/SIMlock in certain cases. Please pay attention to separate notes.

-Underfills, broken balls, µBGA

It is not possible to change underfilled components. The trial will damage PCB surely. All replaceable µBGA-components must be renewed after removing. Check soldering points, remove oxidated solderings (broken balls) carefully by enclosing few new solder before placing new components. µBGA must be soldered only with NMP approved µBGA-rework machines (e.g. Zevac/OK International). Use only recommended Fluxtype and an appropriate amount of it. Clean very careful the PCB after every rework and take great pains over the keyboard area. Don´t make any loose wiring connections anywhere. If it is necessary to change any item located under the metal shields, remove the shield first don´t cut partially or bend it.

-Realign after repair

Characteristics of replacement parts are different. To prevent additional faults after repair (eg. low standby time, loosing network etc…) it is necessary to retune phone values after repair.

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INTRODUCTION

IMPORTANT:

This document is intended for use by authorized NOKIA service centers only.

The purpose of this document is to provide some further service information for NOKIA 3210 phones. It contains a lot of collected tips and hints to find failures and repair solutions easily. It also will give support to the inexperienced technicians. Saving process time and improving the repair quality is the aim of using this document. We have build it up based on fault symptoms (listed in "Contents") followed by detailed description for further analysis. It is to be used additionally to the service manual and other service information like Service Bulletins, for that reason it doesn't contain any circuit descriptions or schematics.

All measurements are made using following equipment:

Nokia repair SW : WinTesla Version 6.43 DLL version : NSE8 version 271.02.00 / 04.04.2000 Nokia Module Jig : MJS-13 Digital multimeter : Fluke 73 Oscilloscope : Hitachi V-1565; Fluke PM 3380A/B Spectrum Analyzer : Advantest R3361C with an analogue probe RF-Generator / : Rohde & Schwarz CMD 53 GSM Tester

While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If any errors are found by the reader, NOKIA should be notified in writing, using following procedure:

Please state:

Title of the Document + Issue Number/Date of publication. Page(s) and/or Figure(s) in error.

Please send to: Nokia GmbH

Service & Analysis Center Europe Meesmannstr.103 D-44807 Bochum / Germany Email: training.sace@nokia.com

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Contents

GENERAL 2

INTRODUCTION 3

HW CHANGES 5

PHONE DOESN`T SWITCH ON- SECTION DC/DC CONVERTER 9

PHONE DOESN`T SWITCH ON- SECTION CCONT 10

FLASH UPDATE NOT POSSIBLE/ PHONE DOESN`T SWITCH ON 12

NOT CHARGING 13

LOW STANDBY TIME 16

PHONE SWITCHES OFF 18

CONTACT SERVICE 20

CLOCK TIME OR USER SETTING PROBLEMS 24

BUZZER FAILURE 25

AUDIO FAILURE 26

DISPLAY/ KEYPAD FAILURE 28

SIMCARD FAILURE 30

RF-FAILURE 34

SIMLOCKS 43

CHANGE HISTORY 49

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HW CHANGES IN NSE–8/9, HD 947, 3210

Check L102 (pictures page 7) -version and soldering if phone switches off or doesn´t switch on.

Clock- / ringing tone problems - Hw changes (SB-017).

Check R103 version if phone doesn´t charge and check C-Cover version (Time dial removal – SB-024).

Charging problems with ACP-7 charger if battery is totally discharged (SB-042).

Check if protective Label is added / problems with switching on (SB-011).

Check version of Dome Sheet / keypad problems – high keypress force (SB-028 & SB-032).

Check version of G701 („A“ version must changed to „B“ version) / poor or no service (SB-018).

Poweramplifier change and Modul version GD7 (SB-030).

New version of 71 MHz SAW Filter (ceramic package - SB-030).

New CCONT versions (Vs. H to I and to M)– these are not vice versa compatible (SB-030 & SB-040).

New COBBA versions (Vs. 3.1 to 4.1) – these are not vice versa compatible (SB-035).

COBBA underfilling (SB-037).

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Charging problems

Check soldering of R103 or if bend – in this case change N101. If R103 was bent – check the C-Cover version and cut the arrow of time dial in Cover or change C-Cover if necessary

(Service Bulletin 024).

Not charging (only with ACP-7 charger) if battery is totally discharged – in this case R132 must be changed to 150k / 1% tolerance and R131 must be changed to 82k / 1% tolerance resistors

(Service Bulletin 042).

Poor or no service problems

13MHz Oscillator (G701) must be changed from version „A“ (NGK3092A) to new version „B“ (NGK3092B) – this VCTCXO was only used within below IMEI range and type label, marked as MADE IN FINLAND

First NSE-8 IMEI 448896/10/274359/9 Last NSE-8 IMEI 448896/10/422812/8

First NSE-9 IMEI 448898/10/098643/6 Last NSE-9 IMEI 448898/10/149081/8 (Service Bulletin 018)

Clock- and ringingtone problems

In some cases the ringing tone and/or the clock goes too slow or too fast – in these cases C148 must be changed to 47p / J 50V and C153 to 18p / J 50V and check sine- / squarewavesignals of B100 and change B100 if necessary (Service Bulletin 017).

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The first (oldest version with soldering problem)

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Phone doesn´t switch on

Check if track (R132 to L102) located at C110, is printed as upper layer and if this line is 0 Ohm - also place an isolation label on this track (see pictures) to protect this for short cuts to D-Cover. This is necessary in IMEI Number range below 448896/20/485419/5 and 448896/10/205064/9 (Service Bulletin 011).

Check soldering of L102 – In some cases the soldering of the coil can be broken on both sides – change if necessary – Note the different (approved) versions of L102.

The new versions for better reliability below.

. .

Keypad problems

High key press force (eg. Navikey,2,5,8,0) These problems occure due to process change at PCB vendor.

IMEI range: First 448903/10/729000/0

Last 449142/10/432508/8 The PCB´s can be identified by an double arrow symbol on the keypad of the PCB. In this case a new modified keydome sheet is available to solve this problem.

(Service Bulletin 028 & 032)

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NEW PCB / vendor changes (GD_7) and other component changes

Z 700 / 71 MHz SAW Filter – new ceramic package

If it is necessary to change this Filter, please note: The old (CSSP) and the new (SAW) type are not compatible and cannot be changed against each other

N500 / N501 PHILIPS POWER AMPLIFIER

These are only used with PCB version GD_7xx and not compatible with the Hitachi Amplifiers (different prints). In case of replacement of any Power Amp type it is necessary to tune the sidebands (CH1 and 124 for GSM 900 and CH512 and 885 for GSM 1800) in addition to the Mid Channels (CH 60 and 700) – for tuning instructions also see SERVICE BULLETIN 020.

Different CCONT / N100 versions have been implemented 1st change is CCONT version 2H to version 2I – This new version can replace the old version, but not vice versa! 2nd change is CCONT version 2I to version 2M – New version can replace the old version, but not vice versa!

(Service Bulletin 030 & 40)

New COBBA / N200 version has been implemented

New version COBBA 4.1 can replace the old version COBBA 3.1, but not vice versa! (Service Bulletin 035)

COBBA / N200 underfilling

To prevent that symptoms of dropping calls or loosing service occure - resulting from broken solderings under µBGA – underfilling of COBBA is the solution for those cases, it has been used since IMEI 449143/10/716000/x

NOTE:IT IS NOT POSSIBLE TO REWORK OR REPLACE AN UNDERFILLED COBBA µBGA COMPONENT ! (Service Bulletin 037)

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PHONE DOESN`T SWITCH ON-SECTION DC/DC CONVERTER

Phone doesn't switch on,

section: DC / DC converter

Check VB (Battery 2,4V-3V)

on L102

Yes

Check the solderings and

resistance of L102 "0Ohm"

Yes

Check the connection

between L102 and R132 (0

Ohm)

Yes

Check pin 3 from V105

on="low"status 0V

Yes

Check the voltage on V101

anode 2,6V; cathode 3,2V

No

Check connector X101/ X102

change if bent or soiled

Resolder or change L102

Swap the phone if the

connection is open

Check V109 and the

respective voltage deviders

R131,132,134,143,144

Check 600kHz switching

frequency on Pin 4,5,12,13 of

V105

No

Check solderings of V105 or

change if necessary

Yes

DC/ DCconverter is OK!

continue with CCONT

Yes

Check 1,2V operation voltage on Pin 15

of V105

Check solder of V105 or

No

change if necessary

check also R102, R105, R112

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PHONE DOESN`T SWITCH ON-SECTION CCONT

Phone doesn't switch on,

section: CCONT

Check if PWRON (3,2V DC) drops

to 0V during pressing the

powerswitch on R413.

Yes

Check 32,768kHz sinewave

(700mVpp) on C153

Yes

Check 32.768kHz squarewave

(3,2Vpp)l on C145

Yes

Check VXO (2,8V DC) on C102

Yes

Check Vbb (2,8V DC) on C117

Yes

Check Vref (1,5V DC) on C123

No

Change S416 if it is mechanical

broken

Change B100 if frequency or amplitude of

the signal is not OK

Change N100

No

Check C147/148/153, R121-124

Yes

Check SLEEPX (2,8V DC) on J340

Yes

Check PURX at R303

(2,8V DC) after pressing

powerswitch

Yes

Check 13 MHz clk frequency

on C301

Yes

Try to flash the phone

MAD is faulty in all probability.

No

No No

No

Swap the phone, because MAD is

not changeable

Change N100

Check 13MHz on G701

Continue with section

Flash

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Check solderings of G701 or

change if necessary

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Battery connectors X101/ X102 / bend or dirty.

-Check if VBATT and Gnd are connected

Power on/off switch S416 faulty/ mechanical broken.

-Check if 3,2V at R413 decreases to 0V during pressing the powerswitch,

L102 poor soldered.

-Check soldering of L102, note different versions of L102 , also see HW- changes.

-Check the resistance in “off mode”=0Ω.

-Resolder L102 or change it.

N100 CCONT faulty:

-Check if 3,2V at R413 decreases to 0V during pressing the powerswitch.

-Check if there is a 32.768 kHz square wave at C145, (3,2Vpp).

-Check if VXO at C102 increases to 2.8 V DC.

-Check if VBB at C117 increases to 2,8V DC.

-Check if Vref at C123 increases to 1,5V DC.

-Check if PURX at R303 increases to 2,8 V DC.

B100 faulty 32,768 kHz

-Check voltage at B100, both sides 1,6VDC.

-Check 32.768 kHz sinewave at C153,(700mVpp).

-Check C147, C148, C153, R121-124.

-Check 32,768 sqarewave at C145, (3,2Vpp).

G701 faulty 13 MHz

-Check VCC 2,8V DC at C750 and Vcont at C715 (0,1-2.3V).

-Check 13 MHz output frequency; 1,2 Vpp on the output pin. If frequency devitation is higher than +/- 50 Hz- change G701.

VB to R132 board faulty.

-Check battery voltage 2,6V at L102.

-Check the same voltage at R132.

-Check if the connection from R132 to L102 is 0Ω. Don't forget to put the additional label on the PCB, it saves the layer (see HW-changes).

MAD (D300) faulty.

-Check if there is a 32,768 kHz square wave at C145 (3,2Vpp).

-Check the 13MHz main clock oscillator at C301 800mVpp.

-Check VBB 2,8 V DC at C117.

-Check SLEEPX 2,8 V DC on measurement point J 340.

-Check PURX 2,8 V DC at R303 (comes from CCONT). MAD is probably faulty and not changeable.

V105 DC/DC converter fault.

-Check the voltage difference on the diode V101 anode: 2,6V DC, cathode: 3,2V DC.

-Check the 600 kHz switching frequency at pin 4, 5, 12, 13 from V105.

-Check the 1,2V operation voltage at pin 15 from V105.

-Check if pin 3 from V105 have low status ~0V, if not check V109 and the respective voltage dividers R131, R132, R134, R143, R144.

-Change V105.

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FLASH UPDATE NOT POSSIBLE/ PHONE DOESN`T SWITCH ON

Doesn't switch on, section:

FLASH (update not possible)

Change the switch of service

frame/ battery to local, if phone

switches off itself

OK

Check 32,768kHz squarewave

on C145, (3,2Vpp)

OK

Check 13MHz RFclk on C301

800mVpp

OK

Check VBB 2,8V DC on C117

OK

Try to flash the phone, if power

consumption is about 20mA

wrong

Continue with section

CCONT

Continue with section

CCONT

Continue with section

CCONT

Swap phone, because

MAD or PCB should be

the reason

same message

"MCU boot failure"

appears during flashing

Yes

Change FLASH

and try to update again

no message

Phone is OK

"External RAM error" appears

same message

Resolder RAM or change if

try to update again

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during flashing

Yes

necessary

no massage

Phone is OK

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D301 Flash faulty

If the unit switches off itself, change the switch of the service frame to local mode.

-Check 32.768 kHz sleep clock signal at C145 (3.2Vpp).

-Check 13 MHz main clock oscillator at C301 800mVpp.

-Check VBB voltage at C117.

-If power consumption is approximately 20mA, try to flash the phone.

-If you get an error message during the flashing process, change D301 and try again.

D302 RAM faulty/ poor soldering.

-Check if units current consumption is approx. 20mA.

-Check 32.768kHz sleep clock signal at C145 (3,2Vpp).

-Check 13MHz main clock oscillator at C301 (800mVpp).

-Check the VBB voltage at C117. Resolder RAM . Try to flash the phone. Change RAM if you get an error message during the flash procedure "external RAM error"

Intermittent doesn't switch on.

-Check if the unit switches on after reflashing the memory. D301 Flash internal fail or poor soldering balls.

-Check D302, N100, L102 (broken soldered ?).

Not charging

Not charging (1)

confirmation or error massage/

beep is not coming from phone, if

charger is plugged in

Check V_CHARGE_IN on C100 Change N101 (PSCC)

not OK

check system connector

X503, clean contacts & PCB

or change if necessary

OK

Check resistance of fuse (F100)

and L100 (0Ohm)

change if necessary

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NOT CHARGING (2)

error message/ beep is coming from phone if

failed OK

Charge voltage failed

Yes

Not charging (2)

charger is plugged in

Do the energy

management

calibration

Check BTEMP A/D in

ADC readings

(317=25°C)

Check VCHAR on voltage

devider R100 / R101 (10:1)

=0,8V

not OK

OK

Try to charge after

calibration

Check the connection

between R125 and

R127

OK

check NTC resistor

R127 (47Kohm)

Change N100

(CCONT)

not OK

swap phone if there

is a disconnection

Battery voltage failed

not OK

Check resistance of fuse

(F100) and L100 (0Ohm)

change if necessary

OK

Check R103 if it is mechanical broken

Yes

check voltage

devider R106 / R111

(1:2)

not OK

Check battery

connector X101

X102. change if bent

Yes

OK

Change R103 and

N101 (PSCC)

Change N100

(CCONT)

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If you are using WinTesla NSE-8/9 DLL 2.41.03 or lower version the error message "current calibration fail" will appear in every charge tuning calibration test! See Service manual chapter "service software instructions" page 19 (Energy Management Calibration)

X503 System connector faulty

-Check the mechanical appearance of the connector.

-Clean the contacts on PCB or change connector if necessary.

F100 faulty

-Check resistance of F100 (0Ω).

-Check resistance of V_charge line to ground (OK~10KΩ).

N100 CCONT faulty/ poor soldering

-Check if any A/D values are out of limit but the corresponding DC voltages are OK

(WinTesla/ local mode/ Testing/ ADC Readings…).

-If DC voltages are wrong, check corresponding voltage dividers (R100, R101).

-Check PWMOUT on R117 or R142 (1 Hz standard / 32 Hz fast).

R103 broken and N101 PSCC electrical fail.

-Check if the unit doesn't charge with the ACP-9 fast charger.

-Check the mechanical appearance of the varistor R103.

-If broken, change it, in this case also change N101 PSCC.

-Replace C-Cover or cut away the arrow in the time-dial e.g. using scalpel, see HW changes.

R125 and R127 connection faulty.

-Check if any A/D value is out of limit, especially BTEMP (317≅25°) .

-Check the connection between R125 and R127.

-Check the NTC resistor R127/47KΩ.

-If R127 is broken or poor soldered, battery indicator will appear flashing on LCD after connecting charger to phone.

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LOW STANDBY TIME

Low standby time

YES

Off state 0-1mA

YES

Sleepmode 2-8mA

OK

Change N100

Check

charging circuit, energy

management

calibration

OK

NO nOK

NO

Check

resistance of output

voltage lines to

GND

nOK

Check components in

corresponding lines

Lift L103

OK

Lift C111/112/113

nOK

Lift L505

nOK

OK

Lift L102

OK

Check C109/110,

change V105

Check C107/115,

change N101

Change capacitors

Change N500

nOK

Calibrate RX/TX

values

OK

NOTE: Standby-time also depends on

Network-side, signal strengh

(min.-98dBm), location update and users

phone handling.

Lift L506

nOK

Lift L105 OK

nOK

Change N100

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OK

Change N501

Change N702

nOK

Check consumption of

G700-lift R741 G702-lift R742

nOK

Check capacitors

C718/721/737/739/

754/742, change N700

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C111, C112 C113, C115 faulty

-Check the current consumption in different operation modes (refer to the table below).

-Check if the high current consumption results from the VB, Vout or output voltages of CCONT. Disconnect coil by coil L105 (→N702) L505, L506 (→PA's) and check consumption again.

-Check and desolder C111,C112, C113 and C115.

-Calibrate Battery values if charging stops too early or battery is too hot after charging (also see chapter "Not charging).

Figure 1: current consumption values

Function mode Minimum current in mA Maximum current in mA Off state 0 1 Sleep mode 2 8 Call mode GSM 900 < 100* < 370** Call mode GSM 1800 < 100* < 350**

* CH60, PL 19 CH700, PL 15 ** Ch60, PL 5 CH700 PL 0

Measured with TDS-7

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PHONE SWITCHES OFF ITSELF

Phone intermittend switches

Check if this happens only with 5V

and if the phone works probably with 3V

supply voltage on C136 with an

Change C131 if the noise is higher than

off

SIM-cards

SIM's

not OK

Check the 5V

oscilloscope

not OK

350mVpp

OK

Check X101 and X102, if

poor soldered, bent or

soiled

OK

Check amplitude of

32,768kHz square wave at

C145, 3,2Vpp

OK

Check amplitude of

13MHz

RF Clk C301 (2,8Vpp)

OK

not OK

Resolder, change or clean the

connector

Change or check soldering of

B100, C147, C148, C153,

N100

Change or check solderings of

G701, V702...

Check VBB 2,8V DC on

C117

not OK

Change or check soldering of

N100, C117

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C136 10µF/10V

-Check, if the phone doesn't switch off with 3V SIM-Cards.

-Check that the 5V VSIM voltage at C136 is approximately 4,8V-5,2V with maximal 350mVpp noise overlap (view diagram below).

Diagram of normal noise at C136

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CONTACT SERVICE- COBBA PARALLEL / SERIAL BUS FAIL

Contact Service

Check via WINTESLA / Testing /

Selftest

which kind of selftest is fail

COBBA parallel/ serial bus failed

Yes

Check COBBACLK 13MHZ/ 3,2Vpp

on J201

OK

Check VBB 2,8V on C117

OK

Check VCOBBA 2,8V DC on C248

OK

Check COBBA reset pulse during

initialisation routine

on J343 (see diagram)

not OK

Check 13MHz RFC

on C301

OK

Swap the phone because

MAD or PCB should be

the reason

Check solderings or change N100, C117

Change or check

soldering of N100, C248

Swap the phone because

MAD or PCB should be

the reason

not OK

Check soldering or

change G701, V702

Change the COBBA

OK

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N200 COBBA faulty /solder balls broken

-Check VBB 2,8V DC at C117 near to CCONT.

-Check VCOBBA 2,8V DC C248 near to COBBA.

-Check COBBACKL 13MHz 3,2Vpp at J 201 (see diagram below).

-Check COBBA reset impulse during initialisation routine at J343 (see diagram below) .

-Change COBBA and write the IMEI and SIM-LOCK DATA back to the phone. If error persists, MAD or PCB should be the reason. SWAP the unit because MAD is not changeable.

Note! Rewrite SIMLOCK and IMEI entries with use of the Nokia security Password and make a SW-update or send these phones to SACE, if this procedure is not permitted to you

Figure 3: 13MHz Clock signal for the COBBA. Good practice to use DC coupled measures for digital measurements.

Figure 4 Measurement point J343 COBBA RESET

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CONTACT SERVICE-CCONT INTERFACE FAIL

Contact Service

Check via WINTESLA / Testing / Selftest

which kind of selftest is fail

CCONT interface failed

Yes

Check if PWRON 3,2V

decreases to 0V on R413 during

pressing the power button

Yes

Check the 32.768kHz square

wave at C145, 3,2Vpp

Yes

Check if PURX increases to 2,8V

DC at R303

Yes

Check RFC 13MHz at C301

(2,8Vpp)

Yes

Check if VBB increases to 2,8V

DC at C117

Yes

No

Check solderings or change

R413, S416

Change or check soldering

of B100, C147, C148, C153,

N100

Change CCONT

Change or check solderings

of G701, V702...

Change CCONT

Check if VREF increases to 1,5V

DC at C123

Check if VCXOPWR increases

to 2,8V DC at J340

Check if VXO goes up to 2,8V DC on C102

Yes

No

Change CCONT

Swap the phone because

MAD or PCB should be the

reason

Change CCONT

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NSE-8/9 Repair-Hints Service & Analysis Center Europe Version 4.2 –APPROVEDSACE CC Training Group Modified 2000-11-02

N100 CCONT faulty

-Check if 3,2V at R413 decreases to 0V during pressing the power on button.

-Check if there is a 32.768 kHz square wave at C145 (3,2Vpp).

-Check if PURX at R303 increases to 2.8 V DC.

-Check if VXO at C102 increases to 2.8 V DC.

-Check if VBB at C117 increases to 2,8V DC.

-Check if Vref at C123 increases to 1,5V DC.

CONTACT SERVICE - EEPROM CHECKSUM FAIL

Contact Service

Check via WINTESLA / Testing / Selftest

which kind of selftest is failed

EEPROM tune

checksum fail

Yes

Check via WINTESLA > product

information, if any phone data, like:

IMEI, product code, PSN, etc. is

corrupted

Reset the phone (don't use the

No

Yes

full factory set if it is not

permitted to you to rewrite the

IMEI)

Check 2,8V DC at pin 8 of Eeprom

OK

EEPROM

internal fault

Yes

not OK

Phone is OK, if CONTACT SERVICE

dissapears

Check VBB at C117

Change the EEPROM if it is

permitted to you, to rewrite the

IMEI

Service Bulletin

general 26

Send these phones to the SACE

Bochum

if it is not permitted to you to

rewrite the IMEI

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D303 Eeprom faulty

-Check with WinTesla if IMEI or product data are corrupted.

-Check 2.8V DC at pin 8 of Eeprom. Don't use the "Full factory set" with WinTesla, otherwise the original IMEI will be changed to "65656565…" Change the Eeprom if it is permitted to you and write back all ID data (IMEI, product code…). If you are not autorized to change Eeprom and the IMEI is missing, write a note with a short comment, and send it together with the phone to the SACE.

Note! Rewrite SIMLOCK and IMEI entries with use of the Nokia security Password and make a SW-update or send these phones to SACE.

Clock time or user settings problems

Clock time problems /

wrong ringingtone

speed

Check 32,768kHz clock

frequency at C145,

3,2Vpp

Check soldering or change

B100, C147,C148, C153,N100

Clock time / Ringing tone is too fast or too slow

32.786 kHz sleep oscillator B100

-Check that the sleepclk 32.768kHz square wave frequency at pin C145 isn't higher or lower

-Check the crystal B100, C147, C148, C153, N100.

-Also view the Service Bulletin 017 (capacitors C148, C153 change the value).

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BUZZER FAILURE

Buzzer failure

Check

buzzer control signal from MAD 2.8Vpp at N400 pin 3, use WINTESLA / testing / audio /

level 1, 1000Hz

OK

not OK

Swap the phone because MAD or

PCB should be the reason

Check

3,9V DC VDC_OUT on pin 1 of

N400 and "+" at B400

OK

Check

buzzer signal 5Vpp at pin 6 of

N400 and "-" of B400 (use same

settings)

OK

not OK

Check connection to VDC_OUT at

V105, pin 1/16

Check VBB 2,8V DC at

pin 2 of N400

OK

not OK

Check connection to VBB 2,8V

Change N400Change B400

B400 / board connections broken

-Check the buzzer control signal from the MAD at pin 3 of N400 2,8Vpp 1kHz

(use WinTesla / testing / audio Level 1, 1000Hz)

-Check VDC_OUT 3,9V DC pin 1 N400 and "+" of buzzer.

-Check VBB 2,8V DC at pin 2 N400.

-Check the buzzer Signal on "-" of buzzer ~5Vpp, 1kHz.

-Check the board connection pin 6 of N400 to "-" of buzzer.

-Change the buzzer.

DC at C117

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INTERNAL AUDIO FAILURE

Internal audio failure

Speaker doesn't work

(receiving audio)

Microphone doesn't work

Check connection between

Yes

Yes not OK

L202, L203 to earphone pads

(0 Ohm)

OK

Check the mechanic and

impedance of speaker

(about 30 Ohm)

Check contacts and

impedance of microphone

(800 Ohm)

Ok

Check the microphone bias

voltage 1,7V at C242 (audio

loop enable)

Ok

not OK

Change L202 or L203

Change speaker

Change microphone

Check voltage at R214

not OK

Check the resistance between

the lines and ground

>1MOhm

Change COBBA

(N200)

Check if the connection

X503-->PCB is soiled

Change N200 COBBA

Check audio signal at C258,

Check 2,8V DC VBB at C117

and 2,8V DC VCOBBA at C248

OK

COBBACLK 13MHz 3,2Vpp at

J201and COBBARESET at J343

C259

Ok

Check

during

initialisatiat

not OK

not

OK

Follow signal back to the

microphone

Check function of CCONT

Swap the phate because

MAD or PCB should be the

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L202, L203 faulty

-Check resistance from L202, L203 to the earphone pads normal 0Ω.

-Check resistance from L202, L203 to ground and between both lines (normal high resistance >1MΩ).

Speaker

No / quiet / distorted receiving audio signal.

-Check the mechanics of speaker, contacts, membrane, soiling.

-Check resistance of speaker (about 30Ω).

Microphone

No / quiet / distorted transmitting audio signal.

-Check contacts of microphone.

-Check resistance of microphone (about 800Ω).

-Check microphone voltage 1.7V DC at C242 (WinTesla/ Testing/ Audio/ internal/ Loop on).

-Check audio signal at C258 and C259.

X503

-Check microphone spring contacts.

-Check spring contacts to the board (change connector if bend).

-Clean the contact pads on PCB.

N200 COBBA faulty

-Check VBB 2,8V DC at C117 near to CCONT.

-Check VCOBBA 2,8V DC C248 near to COBBA.

-Check COBBACKL 13MHz 3,2Vpp at J 201.

-Check COBBA reset impulse during initialisation routine at J343 (see the diagram "COBBA RESET").

-Change COBBA and write the IMEI and SIM-LOCK DATA back to the phone.

-If the error persist MAD or Board (PCB) should be the reason.SWAP the unit because MAD is not changeable.

Note! Rewrite SIMLOCK and IMEI entries with use of the Nokia security Password and make a SW-update or send these phones to SACE.

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DISPLAY FAILURE

Display failure

nOK

Missing line segments or no display

function

No display back light

Check the display of

Yes

mechanical

appearance

Check VDC_OUT 3,2VDC

at V406, V409, V412,

V413

not OK

OK

Check VBB 2,8V DC at C400 and

Check the VBB voltage at C117

line pin 9 N400 to V406, V409,

R420

not OK

Check the LCD_LED

V412, V413 "on"=1,2V DC/

"off"=1,9V DC

OK

Change the display

Swap the unit because

the PCB is faulty

If no VDC_Out voltage PCB will be

broken

Black lines on the display or no display function

-Check VBB 2.8V DC at C400 and R420

-Change display

Check pin 1 N400 VDC_OUT, pin 2

VBB, LCD_LIGHT pin 7 "on"=2,8V,

R415 12K Ohm pin 8 to ground

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Figure 5: Faulty display

No display back light

-Check VDC_OUT 3,2V DC at V406, V409, V412, V413

-Check the LCD line pin 9 of N400 and cathode of V406, V409, V412, V413 Light "on"=1,2V DC ; "off"=1,9V DC. (Use WinTesla/ Testing/ userinterface/ 1.Test Pattern "on")

-Check the LCD_light enable line at pin 7 / N400, LCD_LIGHT "on"=2,8V DC

-Check the resistor R415 12KΩ pin 8 / N400 to ground

KEYPAD FAILURE

Keypad failure

Check the mechanical

structure of the keymat

pins

OK

Check the dome-sheet and the PCB module if

soiled

not OK

Change the keymat

Change the dome-sheet

and clean the PCB

Check ROW and COL

OK

lines connections between the keys

not OK

If there is any

interruption in one line

the PCB is faulty

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Keymat mechanical faulty

-Check the bottom of the keymat if no pins are broken or mechanically damaged

Board / Dome-sheet soiled

-If there are only one or two keys without function, check and clean the board and dome-sheet if soiled. NOTE: Different versions of domesheets, also see HW-changes.

-If all of the keys are on the same ROW or COL line, check the connections between. the keys and ground.

-If any line is interrupted between the keys, swap the unit because PCB is faulty.

SIMCARD FAILURE

Insert SIM card

the phone doesn't

register the SIM card

Check solderings and contacts of

X100, SIM card reader

ok

Check pin 4 (SIMDATA), pin 3

(SIMCLK), pin 2 (SIMRST), pin 1/5

(VSIM) of SIM-CARD reader

not OK

Resolder X100 or change if

any contact is bend

Change N100 CCONT

not OK

Swap the phone if any

wire to the SIM card

reader has torn off

Change V112 if SIM -DATA,

-CLOCK, -RESET or VSIM is short circuited to ground

not OK

Check

R115,R116,C137,C138

,C139, C140, C141

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VSIM after switching on the phone without SIMcard. Ccont pulses up VSIM for four times, the first time the amplitude is 3 Volt, the next three times it is 5 Volt. If the phone is switched on with SIMcard VSIM stays on the level with which the SIMcard will work, expected that SIMcard is not dirty or damaged.

Note that SIMclock and SIMdata are only present when SIMcard is active, for example when phone registers to network.

SIMReset is low-active, that means that the SIMcard will be reseted when SIMReset is 0 Volt. This is the case after switching on the phone ( diagram above ). While VSIM is already high, SIMReset keeps low for a few milliseconds – in this time the card will be reseted.

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X100, SIM card reader

Check soldering Check contacts (change connector if bend)

N100, CCONT

Check SIMcard –DATA ( Pin 4 SIMreader), -Clock 3,25MHz (Pin 3 SIMreader), -Reset (Pin 2 SIMreader) and VSIM 3V/5V DC (Pin 1/5 SIMreader) depends to the SIM card

V112

Change component if SIM-DATA, -Clock, -Reset or VSIM is short circuited to ground Check R115, R116, C137, C138, C139, C140, C141 for short circuit or no capacity

SIM card not accepted, SIM LOCK failure

SIM card not

accepted (SIM LOCK

active)

SIM card not accepted appears on

LCD after entering the PIN code.

Yes

Open WINTEASLA and

activate quick /RF-info

Compare the data entries MCC+MNC

Yes

with the listed entries of the

respective product code

not OK

OK

SIM LOCK is OK

Correct the SIM LOCK settings with use of the Nokia security

Password or send those

phones to the SACE

If SIMLOCK is not active,

phone still doesn't accept

SIM, change N200,

COBBA

but

NOTE:

If the Msin data field is

closed to any special IMSI number

ONLY

range,

allowed to open the SIM LOCK.

Correct the SIM LOCK settings with use of the Nokia security Password

after changing of COBBA or send

the operator is

those phones to the SACE

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If message "SIM Card not accepted" appears on LCD after entering PIN code, a SIM LOCK is probably activated in this phone or COBBA has been changed and not reprogrammed with the SIM LOCK DATA. Initialise phone into normal mode and activate Quick/ RF-info (WinTesla) ,compare the SIM LOCK entries with the references from the operator. Look at Figure: List of current SIM-LOC…

N100, CCONT.

Refer to insert SIM Card procedure

N200, COBBA

Change COBBA if all SIM LOCK entries and SIM-CARD signals from CCONT are OK

Note: Rewrite SIMLOCK and IMEI entries with use of the Nokia Security Password and make a SW-update or send these phones to SACE.

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RF - PART

Low receiver signal strength indicator

Antenna faulty / wrong - Tuning

Check the fixed position of the antenna, don't touch the conducting area with bare fingers. Check the antenna spring connector X501, change it if damaged. (The GND pin will always look a little bend down). Check the receiver signal indicator with a new antenna. Retune the unit .

No Service / It takes long time to get to service-mode.

Check that sleepclk frequency at B100 is 32.768 kHz; if lower, change B100, also see chapter “Clock time or user settings problems”.

No Service

Set first the RF-Generator to a high RF-Level output e.g. –40dBm Set the module with WinTesla into following mode: Initialise/ Local mode/ Testing/ RF Controls…/ Active unit "RX"/ operation Mode "continuous"

13MHz VCTCXO G701 out of range

Check the 13MHz reference frequency pin 15 N700 (SUMMA), pin 2 of G701, or pin 4of D700, a frequency error higher +-50Hz can create deviation of the Intermediate frequencies. View SB 18

N600 CRFU / faulty / poor soldering

Check the incoming RF- Channel frequency at pin 27 N600 Check the LNA_AGC voltage 2,8V DC pin 28 N600 Check the VRX_1 voltage 2,8V pin 15,16,23, 33, 38,45,46 N600 Check the LNA_OUT frequency pin 23 N600 and input at pin 18, 19. An attenuation from aprox. 10-15dBm between signal input and output is normal! Check the UHF LO frequency (2036MHz GSM900 CH60) pin 3 N600 approx. –20dBm. No frequency deviations are allowed! Check the output 71MHz Intermediate Frequency at pin 15/16 N600 Check the soldering of N600 or change it.

Z700 / faulty / poor soldering.

Check the 71MHz IF frequency at Z700. The normal attenuation between input and output is ~15dBm Check the components C701, C704,C149, L701, R701 if the signal amplitude is different between the two lines Check the soldering of Z700 or change it

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TX FAILURE

GSM 900 faulty GSM1800 faulty

OK

Check 116 MHz at

N700, pin 44/45

OK

Check 116 MHz at N600, pin

25/26

OK

Check UHF 2036 MHz

at N600, pin 4

OK

Check PA_GSM

(902MHz) at

N600,pin22

notOK notOK

notOK

Check 13MHz RFCLK at N700,

pin15. Change if faulty.

OK

Check VHF 464MHz at

N700, pin 8

Change N700

Check Z702

Check/change G700

Change N600

notOK

OK

notOK

Check 232MHz at

Check 232Mhz at

Check UHF 1979,8MHz

Change G702

N700,pin 46

OK

N600,pin 35/37

OK

at N600,pin4

OK

Check PA_PCN

(1747,8MHz)at

N600,pin 40

OK

Check

PA_GSM(902MHz) at

N500,pin1

OK

Check PA_GSM at

N500,pin4

OK

Check PA_GSM at L500,

Z500/503, X500/501

Change Z504

Check/change

a) N600, b) N100 (pin24)

if notOK, MAD faulty

notOK

YES

Check Z601 (in/out)

Check Z603,N502,Z502

Check at N500/501,pin2:

CTL_GSM=0,7-1,7Vpp

CTL_PCN=0,12-0,2Vpp

( squarewave, depends on PWR-level )

Check VC at Z504

(0,9Vpp squarewave)

notOK

Check at N503: a).BAND_SEL

(lowlevel)on pin2, b).VTX

(2.8Vpulsed)on pin 1

Check PA_PCN at

N501,pin1

notOK

Check PA_PCN at

N501,pin4

notOK

Check PA_PCN at

Z504-Ant-conn.

OK

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Check/change L503

Check PA_PCN at Z503,

X500/501

OK

notOK

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NO SERVICE GSM 900 - First check spectrum if it is only a RX failure , see spectrum charts.

Failed to set low

reference

Change Z700

Change Z701

notOK

Failed to set

high reference

Check 71 MHz

IF at C617/618

OK

Check 71 MHz

IF at N700,

pin37/38

OK

Check 13MHz

IF in/out at

Z701

notOK

Check 13MHz

Ref.frequency at

G701,N700, pin15

OK

Check GSM

LNA 947MHz

at N600,pin27

OK

Check 947

MHz in/out at

Z600

notOK

Change G701

notOK

Check

Z500/503

notOK

Change Z600

OK

notOK

Change N700

Check 13MHz

IF at N700 pin

23/24

OK

Change COBBA

(N200)

NOTE : If COBBA was changed, SIMLOCK & IMEI data

must be set. Also realign RX/TX values esp.TX I/Q.

OK

Check UHF

2036 MHz at

N600 Pin4

OK

Check UHF

2036 MHz at

G700

notOK

Check Vc&Vcc

at G700

notOK

Change N600

notOK

Change G700

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NO SERVICE GSM 1800 - First check spectrum if it is only a RX failure , see spectrum charts.

Failed to set low

reference

notOK

Check Z501 ( if bend or

defect )

Change Z501

OK

Check PCN_LNA at

N600,pin34

OK

Check 1842,8 MHz

in/out at Z602

OK

Check 13 MHz RFCLK

OK

Check UHF 2029,8MHz at G700 and N600,pin4

OK

Check 187MHz at

N600,pin45/46

OK

Check 1/4 VHF 116 MHz

at N600,pin9

notOK

OK

Check PCN_LNA at

Z504, Z503, X501, X500

Change Z602

Change G701

Change G700

Change N600

Check 71MHz IF at

C617/618

OK

Check 71MHz IF at

N700,pin37/38

OK

notOK

Change N700

Change Z700

Check values at N700

and G702

NOTE : If COBBA was changed, SIMLOCK &

IMEI data must be set. Also realign RX/TX

values esp.TX I/Q.

Check 13MHz IF at

Z701,in/out

OK

Check 13MHz IF at

N700,pin23/24

OK

Change COBBA

notOK

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Change Z701

Change N700

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Faulty spectrum – COBBA faulty, COBBA and CCONT broken soldering.

1) 3)

2) 4) Pic1) Normal Spectrum Pic2) Spectrum with broken soldering under CCONT

(No PCN_low reference settings in RSSI alignment). Spectrum turnes to pic1 if N100 is pushed carefully with some nonmetallic item. This fault can also be measured at N700 pin 15.(13MHz RFCLK).

Pic3) Spectrum with faulty COBBA, RSSI-alignment is not possible. Pic4) Spectrum with broken soldering under COBBA, RSSI- alignment is not possible. Spectrum turnes

to pic 1 if N200 is pushed carefully with some nonmetallic item.

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Z701 faulty / poor soldering

-Check output 13MHz IF at pin 30 N700 (SUMMA)

-Check input 13MHz IF at pin 25, 26 N700 (SUMMA) . The attenuation between input and output is ~20dBm.

-Check 13MHz IF at Z701, around 5dBm attenuation between signal-in and signal-out

-Check soldering of Z701 or change it

-Check R717, R718, R719, C706 and the line resistance to ground (10KΩ with all components)

G700 UHF Oscillator faulty

-Check UHF frequency at G700 for high spurious or deviation

-Check UHF-VC at pin 21 N700 1,9V-3.2V DC depends on the channel.

-Check 5V VCP supply voltage at pin 13, 22 from N700 SUMMA

-Check R733 33KΩ, R730 5K6 Ω, R731 2K2Ω, C740 2,2nF

-Change oscillator G700.

N700 SUMMA faulty / poor soldering

-Check 13MHz reference frequency pin 15 N700. (No frequency deviation higher ±50Hz is allowed!)

-Check power supply voltage VRX_2 2,8V DC pin 35 N700

-Check incoming IF 71MHz pin 37,38 N700

-Check 13MHz IF at pin 30(out),25, 26(in) N700 . The attenuation between input and output is ~20dBm

-Check control-lines for the PLL pin 5, 6, 7 from N700 (see the diagrams below)

-Check incoming VHF_LO frequency 464MHz pin 8 N700 if the 13MHz IF is deviated or do not exist measurable level approximate –20dBm!

-Check synth. power supply 2,8V DC pin 9, 19 N700 and VCC G700, G702

-Check VCP 5V DC pin 13, 22 N700

-Check control voltage for the UHF and VHF oscillator (UHF pin 21 control voltage ,depends on channel, pin12 2,2V DC at N700)

-Check the soldering of N700 or change it

No RX in PCN-Mode

RF IN: Check IF 187 MHz and 71 MHz

-Check 116MHz at pin 9 CRFU

-Check VB=2,8V (V_VHF) at pin 13 CRFU, if not OK change CCONT

Figure 7: PLL-SCKL Signal

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Figure 9:PLL-SENA Signal

No RX (no Rx calibration…RSSI reading fixed value) COBBA / MAD faulty / broken solder balls

-Check if the 13MHz IF at pin 23,24 N700 SUMMA change the amplitude if you change the generator frequency level

-Check if the RXC impulse at pin 36 N700 (SUMMA) changes the amplitude if the generator frequency level is modified (see the diagram below) (change the operation mode first to "RX BURST MODE")

-Check R725 if any or low signals are measurable

-Change COBBA N200(rewrite SIMLOCK and update the phone) If the fault persists, MAD or PCB should be the reason In this case swap the unit because MAD is not changeable

Note: Rewrite SIMLOCK and IMEI entries with use of the Nokia Security Password and make a SW-update or send these phones to SACE.

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Figure 10:RX-Control Signal

Call breaks / No service

G701 13MHz Oscillator out of range or high spurious emission

-Set the phone to call mode, check if some phase and frequency errors appear especially in GSM 1800 band

-The deviations will be higher the higher the traffic channel is!

-Change G701 13MHz Oscillator COBBA N200 broken solder balls

-Check VBB 2,8V DC at C117 near to CCONT

-Check VCOBBA 2,8V DC C248 near to COBBA

-Check COBBACLK 13MHz 3,2Vpp at J 201 (see the diagram in chapter "COBBA contact service" )

-Check module in call mode with a simulator.

-Knock very careful with some nonmetallic item around the COBBA

-Check if some errors appear on the tester (phase /frequency / RX-Quality/TX-Power level)

-Change the circuit with a µBGA solder machine . The picture shows a broken ball -viewed through a X-ray machine.

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No TX-Power or too low

See the troubleshooting chapter 4.GSM transmitter and 5. PCN transmitter from service manual Z500 Duplexer Filter (Low TX-Power on GSM 900)

-Check TX-Power level between the TX "in" and "Antenna" pad of Z500 Resolder ground and signal connection pads at Z500 Change duplexer

Z504 RX/TX switch GSM1800 (Low TX-Power on GSM 1800)

-Check 1V DC TX-switching voltage at Z504

-Check TX-power difference between "TX" and "ANT" pad at Z504

-Change Z504 if more than 2dBm difference is measurable N500 /N501 Power Amplifier GSM 900 /GSM 1800

-Check the power supply VDC_OUT (3,2V→4,2V depends to power level) N500 /N501 pin 3.

-Check the input power at pin N500/ N501 in dependence on the band (nominal 0 dbm)

-Check the outgoing power at pin 4 N500/ N501

-Check the TX-Power control signal at pin 2 N500/ N501 , 0.7Vpp-1.7Vpp / 0.12..V – 0.2..V DC, dependent on the power-level (see the diagram below).

-Change PA if no or too low power comes out while power supply and control lines are OK.

Figure 11:TX-Control Signal

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Product-Codes NSE - 8 11. Okt 00

Product-Code SIM-Lock Data Operator

0502159 Euro - A 0502993 Euro - B 0502994 Euro - D 0503161 Euro - A / ALS 0503207 Euro - A Field Test 0503286 Euro - B 0503287 0503288 0503583

No SIM-Lock

MCC & MNC 00101

MSIN 0000000001

Euro - B Euro - B

Euro - A / Wind Italy 0503703 Euro - A II 0503789 Euro - A / TIM-No GMS Italy 0503824 Euro - A / Virgin U.K. 0503897 Euro - A / KPN Orange Netherl. 0503905 Euro - A / Euskaltel Spain 0503906 Euro - A / Airtel Club Spain 0503977 Euro - A (China) 0503984 Euro - A / Omnitel Italy 0504572 Euro - A / BLU Italy 0504709 NSE - 9 APAC - C (China) 0504710 NSE - 9 APAC - C 0504711 NSE - 9 APAC - C 0504712 NSE - 9 APAC - C HR OFF 0504714 NSE - 9 APAC - C / Optus Australia 0505060 Euro - A / Wind Italy Rocket Silver 0505103 Euro - A (GD-7) 0505106 Euro - A / TIM Italy 0505112 Euro - A / Amena Spain

NOT PRODUCED ANYMORE

0502564 NSE - 9 APAC - C 0503206 NSE - 9 APAC - C 0503249 NSE - 9 APAC - C / Optus Australia 0503289 MCC & MNC Telstra / Australia

NOT PRODUCED ANYMORE

APAC - C (NSE - 9) 0503298 MCC & MNC 20801 OLA / France Telecom

NOT PRODUCED ANYMORE

Euro - A 0503299 MCC & MNC 20801 OLA / France Telecom

NOT PRODUCED ANYMORE

GID 1 4F4C Euro - A

0503478 MCC & MNC 20820 Bouygues

MSIN ?????????? Euro - B

0503564 MCC & MNC 20201 Cosmotel

MSIN 1????????? Euro - B

Checked by: Customer Care Training Group

Approved by: SACE

CONFIDENTIAL 44 (49)

NSE-8/9 Repair-Hints Service & Analysis Center Europe Version 4.2 –APPROVEDSACE CC Training Group Modified 2000-11-02

Product-Codes NSE - 8 11. Okt 00

Product-Code SIM-Lock Data Operator

0503565 MCC & MNC 20205 Panafon

MSIN 90???????0 Euro - B

0503566 MCC & MNC 20210 Telestet

MSIN 99???????? Euro - B

0503567 MCC & MNC 23830 Mobilix

MSIN ?????????? Euro - A

0503575 MCC & MNC 21630 Westel 900

MSIN ?????????? Euro - B

0503576 MCC & MNC 21601 Pannon

MSIN ?????????? Euro - B

0503593 MCC & MNC 26001 Polkomtel

MSIN ?????????? Euro - B

0503594 MCC & MNC 26801 Telecel

MSIN ?????????? Euro - A

0503706 MCC & MNC 20416 BEN

MSIN ?????????? Euro -A

0503707 MCC & MNC 26806 TMN

MSIN ?????????? Euro - A

0503708 MCC & MNC 23002 Eurotel - prepaid (Czech Rep.)

MSIN ?????????? Euro - B

0503784 MCC & MNC 23001 Radiomobil

MSIN ?????????? Euro - B

0503785 MCC & MNC 23102 Eurotel (Slovak Rep.)

MSIN ?????????? Euro - B

0503786 MCC & MNC 23101 Globtel

MSIN ?????????? Euro - B

0503787 MCC & MNC 23201 Mobilkom A -1

MSIN ?????????? Euro - A

0503788 MCC & MNC 20420 Dutchtone

MSIN ?????????? GID 1 504F Euro - A

0503825 MCC & MNC 23002 Eurotel - contract (Czech Rep.)

MSIN ?????????? Euro - B

0503826 MCC & MNC 22601 Connex

MSIN ?????????? Euro - B

0503827 MCC & MNC 20412 Telfort

MSIN ?????????? GID 1 434A Euro - A

0503895 MCC & MNC 23205 One Austria - connect

MSIN ?????????? Euro - A

Checked by:

Customer Care Training Group

Approved by: SACE

CONFIDENTIAL 45 (49)

NSE-8/9 Repair-Hints Service & Analysis Center Europe Version 4.2 –APPROVEDSACE CC Training Group Modified 2000-11-02

Product-Codes NSE - 8 11. Okt 00

Product-Code SIM-Lock Data Operator

0503896 MCC & MNC 27202 Digifone

MSIN ?????????? Euro - A

0503898 MCC & MNC 26803 Optimus

MSIN ?????????? Euro - A

0503899 MCC & MNC 52001 APAC - C / AIS (NSE - 9)

MSIN ?????????? AIS Thailand

0503939 MCC & MNC 20408 KPN - Telecom / postpaid

MSIN ?????????? Euro - A

0503940 MCC & MNC 20408 KPN - Telecom / prepaid

MSIN ?????????? GID 1 5050 Euro - A

0503985 MCC & MNC 21670 Vram

MSIN ?????????? Euro - B

0503986 MCC & MNC 21403 Amena

MSIN ?????????? Euro - A

0504175 MCC & MNC 20801 OLA / France Telecom

MSIN ?????????? Euro - A / FTOL 2

0504176 MCC & MNC 20801 OLA / France Telecom

MSIN ?????????? Euro - A / FTOL 2

0504328 MCC & MNC 20801 FT Loyalty

MSIN ?????????? Euro - A

0504329 MCC & MNC 20810 SFR

MSIN ?????????? Euro - A

0504373 MCC & MNC 21402 Movistar

MCC & MNC 21407 Euro - A MSIN ?????????? MCC & MNC 21402 Movistar MCC & MNC 21407 Movistar activa

0504374 MSIN ?????????? Euro - A

GID 1 10FF MCC & MNC 21407 Movistar activa MSIN ?61??????? Euro - A

0504375 MCC & MNC 21401 Airtel club plus

MSIN ?????????? Euro - A

0504382 MCC & MNC 25001 MTS

MSIN ?????????? Euro - B

0504383 MCC & MNC 21910 Vipnet

MSIN ?????????? Euro - B

0504404 MCC & MNC 24201 Telenor

MSIN ?????????? Euro - A

0504442 MCC & MNC 60401 Maroc Telecom

MSIN ?????????? Euro - A

Checked by:

Customer Care Training Group

Approved by: SACE

CONFIDENTIAL 46 (49)

NSE-8/9 Repair-Hints Service & Analysis Center Europe Version 4.2 –APPROVEDSACE CC Training Group Modified 2000-11-02

Product-Codes NSE - 8 11. Okt 00

Product-Code SIM-Lock Data Operator

0504443 MCC & MNC 21401

MSIN 81???????? MSIN 82???????? MSIN 83???????? MSIN 84???????? Airtel Formula MSIN 85???????? Euro - A MSIN 86???????? MSIN 87???????? MSIN 88???????? MSIN 89????????

0504468 MCC & MNC 2380? Debitel

MSIN ?????????? Euro - A

0504571 MCC & MNC 20416 BEN - prepaid

MSIN 2????????? Euro - A

0504600 MCC & MNC 29340 Simobil

MSIN ?????????? Euro - B

0504688 MCC & MNC 20801 FT Mobicarte

MSIN ?????????? GID 1 4D4F Euro - F

0504713 MCC & MNC 52001 AIS

MSIN ?????????? APAC - C (NSE - 9)

0504719 MCC & MNC 21901 HT Croatian Telecom

MSIN ?????????? Euro - B

0504757 MCC & MNC 20420 Dutchtone - prepaid

MSIN ?????????? GID 1 5245 Euro - A

0504769 MCC & MNC 24007 Comviq Tele 2 AB

MSIN ?????????? Euro - A

0504774 MCC & MNC 34001 France Caraibe Mobiles

MSIN ?????????? Euro - A

0504781 MCC & MNC 51502 Globe Telecom Philippines

MSIN ?????????? APAC - C (NSE - 9)

0504787 MCC & MNC 21401 Airtel formula +

MSIN ?????????? Euro - A

0504788 MCC & MNC 23410 BT Cellnet U.K.

MSIN ?????????? Euro - A

0504822 MCC & MNC 23430 One 2 One Rocket Silver

MSIN ?????????? Euro - A

0504934 MCC & MNC 26801 NET - Telecel

MSIN ?????????? Euro - A

0504935 MCC & MNC 65202 Airtel Mobil S.A

MSIN ?????????? Euro - A

Checked by:

Customer Care Training Group

Approved by: SACE

CONFIDENTIAL 47 (49)

NSE-8/9 Repair-Hints Service & Analysis Center Europe Version 4.2 –APPROVEDSACE CC Training Group Modified 2000-11-02

Product-Codes NSE - 8 11. Okt 00

Product-Code SIM-Lock Data Operator

0504957 MCC & MNC 23415 Vodafone PAYT

MSIN ?????????? GID 1 E1FF Euro - A MCC & MNC 26202 MSIN 141??????? MSIN 151??????? MSIN 202??????? MSIN 252??????? D 2 - Mannesmann

0504969 MSIN 303??????? Euro - A

MSIN 363??????? MSIN 453??????? MSIN 513??????? MSIN 653??????? MSIN 813???????

0504979 MCC & MNC 26201 D 1 De Te Mobil

MSIN ?????????? Euro - A

0504984 MCC & MNC 23207 Telering / Austria

MSIN ?????????? Euro - A

0505005 MCC & MNC 60400 Medi Telecom

MSIN ?????????? Euro - A

0505006 MCC & MNC 23820 Telia

MSIN ?????????? Euro - A

0505066 MCC & MNC 51503 Smart Philipines

MSIN ?????????? APAC - C

0505100 MCC & MNC 23433 Orange

MSIN ?????????? Euro - E

0505101 MCC & MNC 23430 One 2 One

MSIN ?????????? Euro - A

0505102 MCC & MNC 26801 Telecel

MSIN ?????????? Euro - A

0505104 MCC & MNC 26003 CENTERTEL

MSIN ?????????? Euro - B

0505105 MCC & MNC 26002 ERA Poland

MSIN ?????????? Euro - B

0505107 MCC & MNC 28601 Turkcel

MSIN ?????????? Euro - A

0505108 MCC & MNC 28602 Telsim

MSIN ?????????? Euro - A

0505109 MCC & MNC 23203 Maxmobil

MSIN ?????????? Euro - A

0505110 MCC & MNC 27201 Eircell

MSIN ?????????? Euro - A

Checked by:

Customer Care Training Group

Approved by: SACE

CONFIDENTIAL 48 (49)

NSE-8/9 Repair-Hints Service & Analysis Center Europe Version 4.2 –APPROVEDSACE CC Training Group Modified 2000-11-02

Product-Codes NSE - 8 11. Okt 00

Product-Code SIM-Lock Data Operator

0505111 MCC & MNC 65510 MTN South Africa

MSIN ?????????? Euro - A

0505168 MCC & MNC 26801 TELECEL Portugal

MSIN ?????????? Euro - A Blue

0505180 MCC & MNC 26203 E - Plus

MSIN ?????????? Euro - A

0505220 MCC & MNC 23433 Orange Marks & Spencer

MSIN ?????????? Euro - E

0505251 MCC & MNC 26201 D 1 De Te Mobil

MSIN ?????????? Euro - A GID 1 02FF MCC & MNC 26201 D 1 GID MSIN ?????????? GID 1 99FF

0505281 MCC & MNC 41601 Fastlink / Jordan

MSIN ?????????? Euro - D

0505294 MCC & MNC 52001 DPC / AIS

MCC & MNC 52023 MSIN ?????????? APAC - C

0505332 MCC & MNC 22803 Orange Switzerland

MSIN ?????????? Euro - A

0505372 MCC & MNC 23802 SONOFON / Denmark

MSIN ?????????? Euro - A

0505414 MCC & MNC 20404 CPHS / Ireland

MSIN ?????????? Euro - A

0505453 MCC & MNC 22801 Swisscom

MSIN ?????????? Euro - A MCC & MNC 20404 Libertel MSIN ?????????? MCC & MNC 26207 VIAG Interkom MSIN 49????????

Checked by:

Customer Care Training Group

Approved by: SACE

CONFIDENTIAL 49 (49)

NSE-8/9 Repair-Hints Service & Analysis Center Europe Version 4.2 –APPROVEDSACE CC Training Group Modified 2000-11-02

CHANGE HISTORY

Originator Status Version Date Comment Jose

Draft 0.2 22.10.1999 First draft version for the repair group

Marquez

Draft 0.3 02.11.1999 Insert comments from the repair team, add

layout "Test Points"

approved 1.0 05.11.1999 First AMS version Holger Klein

approved

2.0

04.02.2000

“not charging” reference to SB024 added Additions to chapter “no service” SIM-Locks updated Flowcharts page 15, 21 VCOBBA at C148 corrected to C248

CC-TrainingGroup

approved

3.0

07.09.2000

New appearance, RF- descriptions, Flowcharts and HW changes added. All documents reworked.

CC-TrainingGroup

approved 4.0 20.10.2000 Headers changed.

approved 4.2 31.10.2000 Last Simlock-list and Comments added.

Checked by: Customer Care Training Group

Approved by: SACE