Issue 1 Copyright Nokia Corporation. All Rights Reserved
Page 2
Customer Care Solutions
Technical Documentation
Amendment Record Sheet
Amendment NoDateInserted ByComments
06/2003J FraserIssue 1
Issue 1 Copyright Nokia Corporation. All Rights Reserved
Page 3
Customer Care Solutions
Technical Documentation
RH-3 (2285, 2270, 2275) Cellular Phones
Service Manual – Overall Manual Contents
Service Manual comprising
RH-3 Series Transceiver booklet comprising
Foreword
General
Parts
Service Software Instructions
Service Tools
Disassembly/Assembly
Troub leshoo ting - Antennas
Troubleshoo ting - Baseband
Troub leshoo ting - RF
Troub leshoo ting - GPS
System Module
Schematics
Issue 1 Copyright Nokia Corporation. All Rights Reserved
Page 4
This document is intended for use by qualified service personnel only.
Company Policy
Our policy is of continuous development; details of all technical modifications will be
included with service bulletins.
While every endeavour has been made to ensure the accuracy of this document, some
errors may exist. If any errors are found by the reader, NOKIA Corporation should be
notified in writing.
Please state:
Customer Care Solutions
Technical Documentation
IMPORTANT
Title of the Document + Issue Number/Date of publication
Latest Amendment Number (if applicable)
Page(s) and/or Figure(s) in error
Please send to: Nokia Corporation
CCS Technical Documentation
PO Box 86
FIN-24101 SALO
Finland
Issue 1 Copyright Nokia Corporation. All Rights Reserved
Page 5
Customer Care Solutions
Technical Documentation
Warnings and Cautions
Please refer to the phone's user guide for instructions relating to operation, care and
maintenance including important safety information. Note also the following:
Warnings:
1. CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH
ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING
SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN
AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/
MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC
SYSTEMS TO RF ENERGY.
2. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY
TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS
(SERVICE STATIONS), BLASTING AREAS ETC.
3. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING
Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti-static workstation and that an
3. Ensure solder, wire, or foreign matter does not enter the telephone as
4. Use only approved components as specified in the parts list.
5. Ensure all components, modules screws and insulators are correctly
CELLULAR TELEPHONES, MAY INTERFERE WITH THE FUNCTIONALITY OF
INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR
THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY
QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO
INTERFERENCE.
anti-static wrist strap is worn.
damage may result.
re-fitted after servicing and alignment. Ensure all cables and wires are
repositioned correctly.
Issue 1 Copyright Nokia Corporation. All Rights Reserved
The current RH-3 family includes Model 2285 (RH-3), Model 2270 (RH-3P), and
Model 2275 (RH-3DNG).
Model 2285 is a CDMA dual-mode engine (1900/800 MHz CDMA), supporting the CDMA
1XRTT Standard Air Interface. In addition, Model 2285 includes a built-in GPS engine
(GE) for E-911 emergency services.
Model 2270 is a PCS single-band CDMA 1900 engine, including a built-in GPS engine
(GE) for E-911 emergency services.
Model 2275 is a dual-band (PCS and Cell) engine. No GPS support is provided.
• Global Positioning System (GPS) - Models 2285, 2270 only
When the whip antenna is in, only the internal antenna (PIFA) is active. When the whip is
extended, both antennas are active. Access for testing cellular and GPS engines is possible once the A-cover is removed.
RH-3 features include an internal vibra, high-resolution display (96x65 pixels), a 2.5 mm
Universal headset connector with TTY/TDD support, GPS technology (Model 2285 and
2270), T9 predictive text input, and voice dialing , etc.
This section briefly describes how to install Phoenix and includes some basic information
on how to use the program. More detailed information can be found in the Phoenix Help
files. Each feature in Phoenix has its own Help file, which can be activated whil running
Phoenix. To activate a Help file while Phoenix is running, press the F1 key or the specific
feature’s Help button.
General Setup Procedure
Initial installation of Phoenix requires the complete Phoenix installation package. This
package, currently around 30 Megabytes in size, is provided on a CD-ROM disk. Because
of this large size, it is not recommended to download the file nor is it practical to provide
it on 3.5-inch floppy disks.
Install Phoenix by following the steps outlined on the material that comes with the disk.
It should be noted that installation of a Nokia dongle on the computer being loaded is
REQUIRED prior to beginning the installation of the software.
The software is packaged into an Installshield executable bundle. When the user doubleclicks on this file, the installation program provides on-screen instructions on how to
proceed. Standard installation, provided by selecting all default choices, is highly recommended. You may do a custom installation and place Phoenix into a special location on
your hard drive, but this is only recommended for experienced users.
It is necessary to reboot the computer after installing the software. The program will not
be usable until a reboot is performed. After reboot, the Phoenix icon is displayed on the
computer desktop. Double-clicking on this icon launches the program.
Service Software InstructionsCCS Technical Documentation
Hardware Requirements for using Phoenix
Minimum Hardware Requirements
Processor233 MHz
RAM64 MB
Disk Space Needed50-100 MB
Supported Operating SystemsNotes
Windows 95Limited, no USB support
Windows 98
Windows NT 4.0no USB support
Windows 2000Professional version
Installing Phoenix
Before installing the software, verify:
• The dongle is attached to the parallel port for PKD version dongles, or an FLS-4 version
dongle is attached on either the parallel port or the USB port (if the computer supports
USB).
• Ensure that if the computer supports administrator rights (typically on Windows NT
and Windows 2000 installations) that access is enabled for the user performing the
Phoenix installation.
• If a previous version of Phoenix has been installed, it may be necessary to first properly
remove that program prior to installing the new version. If installation is performed, be
sure to reboot the computer prior to continuing. See the section Uninstalling Phoenix
for instructions on how to uninstall.
Installation Directions
• Insert the CD-ROM disk into the computer drive
• Access the drive and double-click on the Phoenix software package found on the CD.
• Follow the on-screen prompts to conclusion.
Note that rebooting the computer may be necessary when completed.
Software Support Bundles:
The Phoenix installation is auto-executable. You must obtain Software Support Bundles
to load software upgrade files to customer-specific phone models.
These bundles are created by PAMS and made available by AMS on the Partners Web
Page http://americas.partners.nokia.com
have not registered as a user, contact Nokia Central Service in Melbourne, Florida.
Similar to the Phoenix installation, these Software Support Bundles are InstallShield executable packages. Just double-click on the package and it will auto-install.
No rebooting of the computer is required.
. This web page is password-controlled; if you
Starting a Phoenix Session
Concepts
When referring to Phoenix, Product is the cellular phone attached to the computer.
More specifically, it is the particular type of phone.
Connection is the type of cable used to attach the phone and the port on the computer
where it is attached. Refer to Chapter 7-Service Tools for additional information.
The first time Phoenix is used, certain connection configurations must be made. Subsequent uses will rely on these selections and they will not need to be made again.
Initial Session with Phoenix
It is necessary to create the connection the first time Phoenix is used. Follow these simple steps:
Service Software InstructionsCCS Technical Documentation
Select Manage Connections… from the “File” drop-down menu.
Next click the A
When the Select Mode dialog box appears, you may then select either Wizard, which will
auto-detect your connection configuration, or Manual, which allows you to manually
select options to create the connection.
Once a connection is defined, make sure that the one to be used is moved to the top of
the list (use the up down arrows on the Manage Connections dialog box. Then click on
the Apply button. Close the window when finished.
You can now proceed with the normal initiation of a session by selecting a product or
scanning for a product.
Scanning for a Product
Many features of this program are product-specific. Therefore it is necessary to configure Phoenix for the product on which you will be working at the beginning of the session.
Scan Product – Choose Scan Product from the drop-down menu list and Phoenix will
automatically scan for product and select the necessary configurations. The status bar
at the bottom will indicate if the product was found and its type.
Using Components
When working with Phoenix, tasks are generally managed by specific software components. From the menu, select the desired component or task to be performed.
“Opening a component” is defined as opening a tool window within Phoenix. When this
window is opened, Phoenix also opens a toolbar for it and adds component-specific
menu items in the Window menu.
Using Profiles
Phoenix’s Profile feature allows product, connection and currently open components to
be stored into permanent storage by creating a profile file with a name of your choice
followed by an .nmp file extension for later retrieval.
Saved profiles makes it easy to configure Phoenix into a desired configuration with
favorite windows already opened and ready to go.
Service Software InstructionsCCS Technical Documentation
Opening and saving profiles is done via menu commands found in the File drop-down
menu: Open Profile and Save Profile.
Profiles are stored into a disk file with user-defined names. As a result, there can be
multiple profiles for different repeated tasks or user preferences.
Uninstalling Phoenix
As mentioned in the Installing Phoenix section, it may be necessary or desirable to
remove Phoenix. Care must be taken to follow this procedure. Failure to remove the
program properly will cause misconfiguration of the computer’s registry.
Uninstalling Phoenix version:
• Access the computer’s “Control Panel” section, selectable from the Start button or the
“My Computer” desktop icon
• Select the “Add/Remove Programs” icon
• Select the Phoenix version to be removed, and click the Add/Remove button
• Click on the OK button to begin the process of removal
This section briefly describes how to install Diego 2.10 and includes some basic information on how to use the program. More detailed information can be found in the Diego
Help files. Each feature in Diego has a Help file that can be activated while running
Diego. To activate a Help file while Diego is running, press the F1 key or the specific feature's Help button.
Diego 2.10 is designed to be used by point-of-sales locations. Ease of use and minimal
operator decision-making were key factors in the design.
Service Software InstructionsCCS Technical Documentation
General Setup Procedure
Initial installation of Diego requires the complete Diego installation package. This package, currently around 18 Megabytes in size, is provided on a CD ROM disk. Because of
this large size it is not recommended to down load the file nor will it be practical to provide it on 3.5-inch floppy disks.
Install Diego by following the steps as outlined on the material that comes with the disk.
The software is packaged into an install executable bundle. This means that one merely
needs to double click on this file and the installation program will provide on-screen
instructions on how to proceed. Standard installation, provided by selecting all default
choices, is highly recommended. You may do a custom installation and place Diego into
a special location on your hard drive, but this is only recommended for experienced users.
It will be necessary to reboot the computer after installing the software. The program
will not be usable until a reboot is done. After reboot, the Diego Icon will be available on
the computer desktop. Double clicking on this Icon will launch the program.
Hardware Requirements for using Diego
Minimum Hardware requirements
Processor233 MHz
RAM64 MB
Disk space needed50 - 100 MB
Supported Operating systemsNotes
Windows 95Not supported
Windows 98
Windows NT 4.0no USB support
Windows 2000Professional version
Windows XPProfessional version
Support Dongles and Cables
Diego version 2.10 can be used with various dongles and cable configurations. This section will describe the configurations and required hardware. Note that although the
FLS-2D can be used with Diego 2.10 for DCT-3 product support, that particular version of
dongle is now considered obsolete and is no longer officially supported.
The FLS-4S is a multi-purpose dongle that supports both DCT-3 and DCT-4 products. In
addition, it can be used as either a standard parallel port connected dongle or as a USB
port connected dongle. Support cables and flash adapters are available for all released
products.
FLS-4S Hardware Required
·0080543 FLS-4S sales package - hardware included with sales package
FLS-4S dongle
ACF-8 power supply
·0730166 SCH-5 DCT-3 phone interface cable (MOD 10 RJ45 to Nokia DCT-3
phone bottom connector)
·0730218 XCS-1 DCT-4 interface cable (MOD 10 RJ45 to MOD 10 RJ45 and
charger plug to specific phone model flash adapter)
·0770xxx FLA-xx Point of Sales flash adapter (select version for specific phone
model, refer to service manual for part number)
·Universal A/B USB cable for use with USB port (standard USB cable available
from sources other than Nokia)
Service Software InstructionsCCS Technical Documentation
Cabling/ Configuration for FLS-4S Using Parallel Port
The following is an example of the necessary cable configuration for the FLS-4S. To use
the dongle on the USB port, add the USB A/B cable and connect to the computer USB
port instead of the parallel port.
POS Set-Up
1. FLA device
2. XCS-1 cable
3. Power supply
4. FLS-4S
DKU-5F Flash Cable
The DKU-5F flash cable is designed for phones that have the Tomahawk connector on the
bottom of the phone. Through this cable, it is possible to flash the phone without the
use of a flash adapter (FLA). This cable is a direct computer USB port to phone Tomahawk connector.
The cable is a hybrid cable consisting of two systems multiplexed in one cable. One system is the original RS-232 data module used by the DKU-5 cable. The second system is
the flashing module from the FLS-4 cable. Drivers on the PC control multiplexing of the
two systems.
The FCL-20 is an inline flash dongle that can be used on either a USB port or a serial
port. It supports all current CDMA products by using the appropriate cable and/or flash
adapter. Refer to the specific service manual for details of required cables and flash
adapters.
Figure 4: FLC-20 dongle (far left); Serial port cable (middle); USB port cable (far right)
Cable Configuration to support both DCT-3 and DCT-4
The following configuration can be used to support both DCT-3 version phones and new
version DCT-4 that have the Tomahawk connector. This dual cabling configuration
allows for simple cable connection to the appropriate phone without the need to change
any physical connections on the computer.
DKU-5F
FLC-20
Figure 5: Dual cabling configuration
After executing the Diego program, disable the auto-connection function (phone status
box in lower left left-hand corner will be grey). Then, in Settings, select the port you wish
to use. Enable the auto-connection and the program will connect to the handset on that
port.
Service Software InstructionsCCS Technical Documentation
Installing Diego
Before installing check that:
·Ensure that if the computer supports administrator rights (typically on NT and
Windows 2000 installations) that access is enabled for the user performing the
installation.
·If a previous version of Diego has been installed, it may be necessary to first
properly remove that program prior to installing the new version.
·Once removal is performed, be sure to reboot the computer prior to continuing.
See Uninstalling Diego for instructions on how to uninstall.
Installing:
·Insert the CD ROM disk into the computer drive.
·Access that drive and double click on Diego software package found on the disk.
·Follow the on-screen prompts to conclusion.
·Note that rebooting the computer will be necessary when completed.
Software Support Bundles:
·The Diego installation is a generic tool software load. In order to support specific
custom transceivers (customer specific phone models) it is necessary to also
obtain Software Support Bundles.
·These bundles are created by CCS and made available by AMS on the Partners
Web Page http://americas.partners.nokia.co . This web page is password-controlled so if you have not registered as a user, contact Nokia Central Service in
Melbourne, Florida.
·Similar to the Diego installation, these packages are executable packages. Just
double click on the package and it will auto-install.
·No re-booting of the computer is necessary.
Starting a Diego Session
Concepts
When referring to Diego, Product is the cellular phone attached to the computer. More
specifically, it is the particular type of phone.
Connection is the type of cable used to attach the phone and the port on the computer
where it is attached.
The first time Diego is used, certain connection configurations must be made. Subse-
quent uses will rely on these selections and they will not need to be made again.
Initial Session with Diego and FLS-4S Dongle
It is necessary to configure in Diego the Virtual Port Connection the first time Diego is
used. The FLS-4 dongle uses Virtual port which eliminates the need to use the serial port
as the FLS-2D does. During the installation of the FLS-4 drivers (included in the Diego
installation package), a virtual COM port is set to the next available COM port number.
This port selection must be put into the Diego configuration.
Follow these simple steps:
Select My Computer desktop icon and click on the Virtual Port icon
Make note of the Virtual Port Assignment (COM 2 in this example).
Service Software InstructionsCCS Technical Documentation
Next select "Add…" to create a new connection.
ote: COM port settings ca
only be entered or changed if
the autoDiego is disable (as indicated
by the grey Status box).
To disable the auto-connect
click on this icon in the tool
bar:
onnection feature o
Select the Virtual COM port setting. Then press the Apply button.
You can now proceed with the normal initiation of a session.
Scanning for a Product
Many features of this program are product-specific. Therefore it is necessary to configure Diego for the product you will be working on at the beginning of the session.
Scanning of the product can be done manually or automatically. The default setting is
automatic. This setting can be changed to manual in the "settings" - "general" box. In
automatic mode Diego will automatically scan for a product at a periodic rate. The rate
is defaulted to every 10 seconds but can be changed to a different frequency in the setup
menu.
To manually scan for a product, click on the "Select" icon as noted above.
Using Components
When working with Diego, tasks are generally managed by specific software components. From the icons displayed on the left side of the screen, select the desired component or task to be performed.
"Opening a component" is defined as opening a tool window within Diego. When this
window is opened, Diego also opens a task box for it, which includes component-specific
menu items.
Functions
The following section describes the functions available and how to use them. Note that
each function is available for DCT-3 and well as DCT-4 model phones. Some screens may
be slightly different depending on model-specific requirements.
Administration Function
This is a new function available with Diego 2.10. With this function an Administrator
can create a user name and password, select settings and then be able to select which
specific functions are to be displayed and which functions should be hidden. (Once
selected and applied, only those selections checked will be displayed.) To change the
selection, the Administrator must log in and enter the correct password.
Selecting "Log In" located on the tool bar accesses the box illustrated above.
If the password and/or user name is lost, re-installing the program resets the log in to
"first time user" and will allow entry of a new user name and password.
Service Software InstructionsCCS Technical Documentation
Administrator Selections
Once logged in as the Administrator, the above box can be accessed via the Settings
selection on the tool bar. Clicking on the box will toggle the checkmark. Those items
with a checkmark will be displayed and those without a checkmark are not displayed.
This tab on the Setting box is not displayed if the user is not logged in as the Administrator.
Note that for DCT-3 model phones it is necessary to browse to the desired flash file and
select it. With DCT-4 models, Auto Pick is utilized and by selecting Flash it will automatically select the most recent version of authorized flash software for that phone.
If the phone already has that version installed, the program will skip the flashing and
only do a PRI update. If the "Reflash image in phone" box is checked, it will re-flash the
same version of software into the phone.
Flash Select
If desired, it is possible to manually select the version of software to be loaded. Still the
Auto-pick file directs the selections provided. In this way only acceptable, authorized
versions can be selected. It is not possible to select a version that is not specifically for
the phone variant connected.
Service Software InstructionsCCS Technical Documentation
Loading PRL
Loading a PRL into the phone is a manual function. There currently is no auto-pick for
PRL. Click the Load PRL From File button to select the PRL to be loaded into each NAM
available in the phone. Note that if the phone configuration only allows NAM 1 it will
not be possible to select and load a PRL into NAM 2.
When the desired PRL has been loaded, it is now possible to select the Write PRL To Phone button. Prior to this, the button has been greyed out, thereby preventing selection. Note that to successfully load a PRL into the phone requires both of these steps —
loading and writing.
Phone Settings
This function allows the selection and editing of phone settings such as NAM configura-
tion, IP address, and emergency numbers. Although this function is available for DCT-3
model phones, it may not be available to DCT-4 phones. If it is not available, the following warning will appear.
Since the phone software allows supports for this feature, the tool will automatically
allow the phone settings screen and its functions to be accessed.
User Data Transfer
This function allows the transfer of all user data (such as phone book, call logs, SMS,
timers, NAM data, and phone settings) into a new, same-model phone. This is useful
when providing a replacement phone due to a warranty issue.
Service Software InstructionsCCS Technical Documentation
Note that the arrow will point to the current step and will automatically direct the
sequence. After the old phone has been saved, the program will wait until a new phone
is detected and the Write Data to Phone button is pressed.
Phone Book Function
With this function it is possible to read, edit, and save either to the phone or a file
located on the computer all phone book entries. Note that it is also possible to save a
phonebook from any Nokia CDMA version phone to the computer and then load that file
into any other version of Nokia CDMA phone.
Refurbish function, previously only available for DCT-4 model phones, is now also available for DCT-3 models. The primary purpose of performing Refurb is to remove all user
data and reset a phone to factory value settings. When completed, the phone will be
configured just like a new one right out of the box. Care should be taken to not confuse
this function with software upgrade or another feature in that customer data will be lost
completely and will not be recoverable.
Service Software InstructionsCCS Technical Documentation
During the Refurb process, besides removing all user data, the phone software will be
checked and updated if needed. If the PRL is outdated, it is necessary to check "Replace
PRL” button and then browse to the file with PRLs and select the desired version to be
loaded.
Phone Model Upgrade
This is a new feature not previously available. With Phone Model Upgrade, it is possible
to automatically transfer key information (phonebook and NAM data) from one model of
phone to a new different model. This function is similar to User Data Transfer. The difference is that not all user data will be transferred — only phonebook and NAM. One other
stipulation is that a dongle that supports both DCT-3 and DCT-4 (e.g., the FLS-4S) must
be used.
After reading the old phone, disconnect it, change the cable plugged into the FLS-4S to a
version for the new phone, and allow the program to make connection to the new phone.
When connection is made (status box in lower left is green) select the Write Phone
Information button. The new phone is now ready for activation with the network.
License Update Request Process
The FLS-4S is shipped in an operational state containing typically 50 flash licenses. Once
the FLS-4S has been registered with Nokia, by completing and sending the registration
request form to Nokia Regional AMS, more licenses for the FLS-4S can be requested
using the following process. Make sure your FLS-4S is registered before requesting
licenses, otherwise your request will not be processed.
First, a license request must be generated. The program to perform this can be found
under "File" on the main tool bar. Select "Launch FL-X Licence Update Utility". Follow
the prompts to create the request data.
Service Software InstructionsCCS Technical Documentation
Generate a license request
1.Connect the FLS-4S that requires more licenses to the PC Parallel or USB port.
2.Using the FLS-X License Update Utility, press the Request button on the left
hand-side of the dialog, which will display a welcome screen.
3.Press the Next button. The status bar at the bottom of the dialog will indicate
that the application is searching for the FLS-4S and retrieving current license
information from the FLS-4S. This may take a few moments.
"Current Licenses" is the number of licenses remaining in the FLS-4S device. "Request
Licenses" is the number of licenses that may be added to the FLS-4S by a request to
Nokia.
Note: The FLS-X License Update Utility will not allow a request to be generated that will
increase the Current License count to greater than the License Limit.
5.Press the Next button. This screen will prompt for a file to save the license
request in, and/or send to printer to print the license request.
Service Software InstructionsCCS Technical Documentation
6.Select "Save to File" and/or "Send to Printer" and enter the filename and printer
name as appropriate. The default filename will be the FLS-X Serial Number with
an extension of .req.
7.Press the Next button. The FLS-X License Update Utility then processes the
request and displays the resulting license request string. This string will also be
saved automatically to the specified filename and/or printed to the specified
printer.
8.Send this license request to Nokia via an email to the regional AMS support
office.
Processing a License Update Response:
1.Connect the FLS-4S for which that the license response was created for to the PC
parallel port or USB port.
2.Using the FLS-X License Update Utility, press the Update button on the left
hand-side of the dialog, which will display a Welcome screen.
3.Press the Next button. Press the Load from file button and select the file that
containing contains the license response. This will be displayed on in the dialog
box.
4.Press the Next button. The FLS-X License Update Utility will process the license
response and, if correct, will update the license in the FLS-4S.
Note: Once the license response has been successfully processed, a prompt will ask if the
file containing the license response should be deleted, as it CANNOT be used again. It is
recommended that ALL the response files be deleted. This dialog box also contains a
check box. If this box is checked, the dialog box will not be displayed again.
Uninstalling Diego
As mentioned in the Installing Diego section, it may be necessary or desirable to remove
Diego. Care must be taken to follow this procedure. Failure to remove the program
properly will cause misconfiguration of the computer’s registry.
Uninstalling Diego version:
• Go to the computer’s “Control Panel”, selectable from the Start button or the “My
Computer” desktop icon.
• Select “Add/Remove Programs” icon.
• Select the Diego version to be removed, and click the Add/Remove button.
• Click on the OK button to begin the process of removal.