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Sentry
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NEC Sentry User Guide

SENTRY
USER GUIDE
NEC America, Inc.
NDA-30079-001
Revision 1.0
September, 1998
Stock # 241676
LIABILITY DISCLAIMER
Copyright 1998
NEC America, Inc.
Sentry User Guide CONTENTS
TABLE OF CONTENTS
Page
Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What Sentry Alarm Control Terminal Does. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Unique Configuration Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2 - Using Sentry Alarm Control Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Screen Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Title Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Feature Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Status Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Message Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using the Automatic Mode Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Using the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Displaying Function Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Displaying Color Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Changing Window Focus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Previous Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Next Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Status Window Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Hiding the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Showing the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Scrolling Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Hiding Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Showing Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Showing Active Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Removing Caller Information from Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Select and Remove Individual Caller Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Remove all Idle Caller Information fr om a Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Remove all Caller Information from a Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Clearing the Message Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Logging Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 3 - Emergency Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Destination Party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Call Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Blind Call Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Screened Call Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Chapter 4 - Annoyance Trap. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
NDA-30079 Revision 1.0 Page i
CONTENTS Sentry User Guide
Page
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
How Annoyance Trap Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Annoyance Trap with Sentry Alarm Control Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using Annoyance Trap. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
When You Receive an Annoying Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
term
phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
D
Analog (single line) phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Annoyance Trap with Alarm Control Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Chapter 5 - Executive Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
How Executive Override Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Override Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Warning Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Join Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Override Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
History Logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using Executive Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Basic Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
From a D
Automatic Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
From a D
Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
From a D
term
phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
term
phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
term
phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Page ii NDA-30079 Revision 1.0
Sentry Installation Guide FIGURES
LIST OF FIGURES
Figure Title Page
2-1 Log In screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2-2 NEC Sentry screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2-3 NEC Sentry main screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2-4 Function Key Assignment Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2-5 Color Assignment Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2-6 Window Focus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2-7 Hiding the Status Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2-8 Showing the Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2-9 Changing Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2-10 Showing a Feature Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2-11 Showing Feature Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2-12 Showing Active Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2-13 Select and Remove Individual Caller Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2-14 Remove all Idle Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2-15 Remove all Caller Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2-16 Clearing the Message Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2-17 Log Off Validation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4-1 Annoyance Trap on Alarm Control Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5-1 Executive Override Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
NDA-30080 Revision 1.0 Page iii
FIGURES Sentry Installation Guide
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Page iv NDA-30080 Revision 1.0
Sentry User Guide Introduction

Chapter 1 Introduction

This chapter provides an overview of the Sentry Alarm Control Terminal.

What Sentry Alarm Control Terminal Does

You can use the Sentry Alarm Cont rol Terminal with one o r more Sentry OAI Monitor applications, such as Emergency Conference and Annoyance Trap, to monitor conference calls and to identify annoying callers.
The Sentry Alarm Control Terminal allows you to monitor emergency conferences while they are actually happening (real-time). For example, if someone calls the extension assigned for reporting a fire, you will see the caller’s location and extension, and whether or not the call has been answered.

Unique Configuration Options

Each terminal can be configu red separat ely. For example, i f your job is to monitor only fire emergency calls, your terminal can be configured with only that option. Another terminal may be conf igured to includ e all opti ons from all applicat ions. It just depends on the needs of the person using the terminal.

Applications

You can also configure the way your Sentry Alarm Control Terminal screens and windows work, as well as function ke y assignments. Color assignments allow easy recognition of each fe ature on the terminal. Color opti ons such as bold and blinking text allow you to see which features are active and visible.
The Sentry Alarm Control Termin al comes with default settings for screen setup and color. You wil l se e the defa ult s ettings for th e Sent ry Ala rm Contr ol Te rminal screens in the next chapter. If you want to change default settings, see your administrator or refer to the Sentry Alarm Control Installation Guide.
The following applications, in addition to Sentry Alarm Control Terminal, are documented in this guide:
• Emergency Conference (see Chapter 3)
• Annoyance Trap (see Chapter 4)
• Executive Override (see Chapter 5)
NDA-30079 Revision 1.0 Page 1
Introduction Sentry User Guide
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Page 2 NDA-30079 Revision 1.0
Sentry User Guide Using Sentry Alarm Control Terminal

Chapter 2 Using Sentry Alarm Control Terminal

This chapter describes the procedures for using the Sentry Alarm Control Terminal.

Logging In

As with many of the Sentry Alarm Control Terminal features, the Log In screen is optional. If your terminal is configured to show the Log In screen, use the following steps to log in:
1. When the Log In screen displays, (Figure 2-1, “Log In screen” on page 3) the
cursor appears in t he Login Name f ield. Type your log in name and press Enter.
2. T y pe your passwo rd in th e P asswor d f ield and pres s Enter. You will not see the
password when you type it. The NEC Sentry main screen (Figure 2-2, “NEC Sentry screen” on page 4)
displays.
Note:
If you don’t know your log in name or password, see your administrator
.
Default Operator ***NEC SENTRY*** 05/01/96 14:25:46
Login Name:
Password:
Press Enter to accept input or <Esc> to cancel.
Figure 2-1 Log In screen
NDA-30079 Revision 1.0 Page 3
Using Sentry Alarm Control Terminal Sentry User Guide
Default Operator ***NEC SENTRY*** 05/01/96 14:25:46
Administrative (211) 2 Callers
Date Time Ext Location Status
01/01/96 09:40:10 2400 Administration Released
01
01/01/96 09:40:15 4477 Building A Released
02
Fire Emergency (222) 2 Callers
Date Time Ext Location Status
01/01/96 09:40:10 2400 Administration Released
01
01/01/96 09:40:15 4477 Building A Released
02
Security Feature Ext Ring Answer Release Queue Abandon Total
Administrative 211 1 1 0 0 0 2
Fire/Emergency 222 0 0 2 0 0 2 Watch Call 333 0 0 0 0 0 0 Annoyance Trap *69 0 0 0 0 0 0 No Dial Alarm 0 0 0 0 0 0
Figure 2-2 NEC Sentry screen
Page 4 NDA-30079 Revision 1.0
Sentry User Guide Using Sentry Alarm Control Terminal

Screen Layout

You can customize the l ayout of t he Sent ry Al arm Cont rol Te rminal scre ens, such as the format of windows on the screen and th e type of inf or mati on dis pl ayed . To show you the differ ent parts of th e screen a nd what they do, th e default for mats are illustrated in t his guide. See your administrator or refer to the Sent ry Alarm Control Installati on Guide for information on customizing the screen layout.
Figure 2-3, “NEC Sentry main screen” on page 5 illustrates the default Sentry
Alarm Control Terminal screen layout.

Title Bar

Feature Windows

Status Window
Message Bar
Title Bar
Default Operator ***NEC SENTRY*** 05/01/96 14:25:46
Administrative (211) 2 Callers
Date Time Ext Location Status
01/01/96 09:40:10 2400 Administration Released
01
01/01/96 09:40:15 4477 Building A Released
02
Fire Emergency (222) 2 Callers
Date Time Ext Location Status
01/01/96 09:40:10 2400 Administration Released
01
01/01/96 09:40:15 4477 Building A Released
02
Security Feature Ext Ring Answer Release Queue Abandon Total
Administrative 211 1 1 0 0 0 2
Fire/Emergency 222 0 0 2 0 0 2 Watch Call 333 0 0 0 0 0 0 Annoyance Trap *69 0 0 0 0 0 0 No Dial Alarm 0 0 0 0 0 0
Figure 2-3 NEC Sentry main screen
The default screen layout includes the following sections and windows:
The title bar is made up of one line at the top of the screen. The title bar includes (from left to right):
• Terminal name
•“NEC Sent r y ” title
• Current da te and time
Feature Windows
The feature windows s how the real-time informat ion from a Sentry appli cation. For example, you might see conference call information from the Emergency Conference applicati on. If someon e calls the Fire Emergency co nferen ce number, you see information such as how many callers are conferencing and what extensions they are using. You can change the feature window to show another Sentry application. Refer to Showing Feature Windows on page 15 for m ore information.
NDA-30079 Revision 1.0 Page 5
Using Sentry Alarm Control Terminal Sentry User Guide
Feature Windows (Continued)
The following informat ion is include d in the default configuration for feature wi ndows: Security Feature (Unlabeled.) The name of the security feature, such as Fire
Emergency.
Monitored extension (Unlabeled.) The monitored exten sion number for the feat ure.
This is the number a use r di als to use the security featur e and to initiate a conference call.
Number of callers (Unlabeled.) The total number of callers. This includes all
calls that have been placed, even if they are queued or released.
Line number (Unlabeled.) The line number identifying the caller
information.
Date The date of the call. Time The time of the most rece nt action on the call, suc h as when
the call was released.
Ext The caller’s extension. The format of the extension may be
one of the following: Integer - (Example: 1000). The format used for a station
connected to the PBX or a station on another PBX via CCIS with ANI data that can be converted to an integer.
Route/Trunk or CCIS - (Example: 004/001). Th e format used for a call on route 4 / trunk 1. This call could be an outside ca ll or CCIS.
Location The location of the caller’s extension.
If the call is a route/ trunk without ANI data, an outside cal l, or CCIS, “Trunk” displays in this field.
If the outside ca ll has ANI data, “Trunk” displays , followed by the caller’s telephone number. (Example: Trunk: (972) 555-
1212). If a CCIS call with ANI cannot be converted to an integer, the
display would look similar to: CCIS 25#1000
Status The status of the call, which is one of the following:
Ringing - The caller’s phone is ringing or is calling another
extension.
Answered - The caller’s phone has been answered. Released - The caller’s phone has been answered and
released. Queued - The caller could not be connected because a line
was not available. The call is placed into a queue and will be connected when a line is available.
Abandoned - The caller was queued and then hung up bef ore a line was available.
Page 6 NDA-30079 Revision 1.0
Sentry User Guide Using Sentry Alarm Control Terminal

Status Window

Message Bar

The status window provides a summary of the information for each feature window. You can scroll the lines to find information about each security feature. You also can hide and show the status window. Refer to Hiding the Status Window on page 12 for more information.
The following information is included in the default configuration for the status window:
Security Feature The name of the security feature, such as Fire Emergency. Ext The extension number that a caller uses to activate a feature. Ring The number of calls that are ringing. Answer The number of calls that have been answered. Release The number of calls that have been released. Queue The number of queued callers. Abandon The number of callers who abandoned the call (queued, but
hung up).
Total The total n umber of callers.
The message bar is at t he bottom of the default scre en conf ig uration. It displays status and error messages. You can clear messages from the screen by pressing an assigned function key. Refer to Clearing the Message Bar on page 20 for more information.
NDA-30079 Revision 1.0 Page 7
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