NEC Univerge SV9100, DT300, DT400, DT700, DT800 Quick Reference Manual

System Telephone

Quick Reference Guide

Version 1.0

Using Your Telephone Example layout displayed

Due to the flexibility built into the

syste m , yo u r Dialling Codes and
Feature Capacities may differ from
those in this guide. Check with your
System Administrator and make a note

of any differences.

If you’re on a Handsfree C all (see

Handsfree Options below), lift the

handset for privacy.
Recall

press the key to finish

the call and return to dial tone.

Redial

press the key to dial the

last called number

Answer

When LED is lit press to

answer a waiting call.

Directory

press the key to access

the system TelBook and Abbreviated
Dials.

Press the HOLD

key to pace an

internal or ext ernal caller on hold.

Transfer

allows the st ation user to
transfer calls without attendant
assistance.

Speaker

controls the built in
speaker which can be used for Hands
Free dialling /monitoring.
LED is on when active.
See Handsfree Options below. While
on a handset call, press SPK once for
Handsfree; twice for Group Listen.

The Soft Keys provide quick and

easy access to features - just follow
the menu on the display (not
available on a ll models).follow the
menu on the display (not available on

all models).

The Alphanumeric Display helps

you use features and tells you
about your calls. With optional
Caller ID, a ri nging line may show

your caller’s number and name.

The Message Wai t LED flashes when you

have Messages Waiting. If you don’t have
a Voice Mail key, it also flashes when you
have Voice Mail messages l ef t in your
mailbox.

These are

and/or keys. See
Programming Function Keys for more on
setting up these keys.

Feature

Used to activate any features
as terminal setup functions, etc, an d to
program One-Touch Speed Dial Keys.

Conf

Press key whilst on a call t o

initiate a conference call.

MIC

Press key to res pond hands free.

LED is lit during speakerphone operation.

Message

Press key to check
Messages Waiting and Voice Mail
messages

The Up/Down keys adjust LCD contrast
and volume up by selecting the up key and
down with the down key.

Handsfree Options

• Handsfree lets you place and answer calls by press ing instead of using the handset.

• With Automatic Handsfree, you can press a Line Appearance key without lifting the handset.
Normally, you have Automatic Handsfree.

• Use Handsfree Answerback to answer a voice-announced Intercom call by speaking toward your

phone — without lifting the handset.

Placing an Outside Call…

Press a line key for

quick access:

1. (Optional) Lift handset.

2. + Listen for dial tone + Outside number.

• You can have function keys for lines or line groups.

OR

Dial codes for outside

lines:

1. or Lift handset.

2. 9 ( ) + Outside number.

OR

2. 8 0 4( ) + Line group (1-9 or 001-100) + Outside num ber.

OR

2. 8 0 5( )+ Line number (e.g., 005 for line 5) + Outside number.

Calling a Co-Worker…

Dial using the

intercom:

1. or Lift handset.

• For one-touch calling, press a One Touch Key or DSS function key
instead of going on to step

2.

+ Co-worker’s extension number.

• Your call will ring or voice-announce. If you hear ringing, wait for an
answer. If you hear a beep, begin speaking. Dialling 1 changes
voice/ring mode.

• For your Voice Mailbox, dial 717.

• For Pagi ng, dial 801( )+ 0 for All Call or 801( ) + 1-64 for zones.

Placing Calls

If your call doesn’t go through…

Camp On and Callback

When you hear busy

tone, use Camp On or

Callback

1. To Camp On 8 5 0( ) ( w ait with out han gi ng up),

• (Intercom calls) When you hear ringing, wait for the called
party to answer.

• (Outside calls) When you hear new dial tone, begin dialling
your number.

OR

1. To leave a Callback 8 5 0( ) (and hang up).

• Wait for the system to call you back.

2.

or lift handset.

• (Outside calls) Begin dialling your number.

• (Intercom calls) Speak to co-worker.

To cancel your Callback:

1.

or Lift handset.

2. 8 7 0( ) + Hang up.

Message Waiting (Direct Messaging)

Leave a Message

Waiting (flashing

Message Wait LED)

when your co-worker

doesn’t answer:

1. Do not hang up + 8 4 1

• Your co-worker’s Message Wait LED flashes fast. Your
Message Wait LED is lit.

To answer a Message

Waiting left for you:

1. + 8 4 1( )

• To cancel Messages Waiting (those you left and those left for

you): + 873.

Answering Outside Calls …

Listen for phone

ringing and look for a

flashing line key:

1. or lift handset

Answering Intercom Calls…

Listen for your phone

ringing:

Listen for a beep if

you have voice

announce set:

1. or lift handset

2. Speak toward your phone

• You can lift the handset for privacy.

You can set ringing at your phone with

+ 823 or set voice announce with

+ 821.

Picking up calls not ringi ng your phone…

When a call is ringing

a co-workers phone

within your group:

To pick up a call at a

specific co-workers

phone:

1. or Lift handset.

2. + 8 6 7( )

2. + 7 1 5 ( )

• You can press a Group Call Pickup or Call Coverage function

key instead of step 2.

Have a telephone meeting ( Conf e rence)…

Use Conference to

have a telephone

meeting:

1. Place/answer call + 8 2 6 ( )

2. Place/answer next call +

• Repeat this step to add more parties. You may be able to
have up to 32 callers.

3. After adding all parties, press again to begin the Confer ence.

Answering Calls

Your call can wait at your phone…

Hold

Use Hold instead of

leaving the handset

off-hook:

1. Do not hang up +

• This puts your outside call on System Hold. Your co-workers
can take the call off Hold. To place the call on Exclusive
Hold, press your Exclusive HOLD function k ey.

• Intercom calls automatically go on Exclusive Hold when you

press HOLD.

Easily retrieve a call

from Hold:

1. or lift handset.

2. Press flashing

OR

2. Press flashing if the call was not on a line key or if it was an

Intercom call.

Send the call you’re on to a co-worker…

Transfer

Send (Transfer) your

call to a co-worker:

1. Do not hang up +

2. Dial your co-worker’s extension.

• You can press a One-Touch key instead of dialling your co-
worker.

• To transfer the call to Voice Mail, press your Voice Mail key
before dialling your co-worker.

OR

2.

(DSS/One Touch).

3. Press to transfer the call through.

Handling Your Calls

Park a call in Orbit

Park a call in orbit so

a co-worker can pick it

up:

1. Do not hang up.

2. + 8 3 1 ( )+ Park Orbit.

• Park Orbits are 01-64. For Personal Park, dial 773( )
instead of 831.

3. Page your co-worker to pick up the call.

• For Paging, dial 801 + 0 for All Call or 801 + 1-64 for zones.

4. Hang up.

Or pick up a call a co-

worker parked for you:

1. or Lift handset.

2. + 8 6 1 ( ) + Park Orbit.

• For Personal Park, dial 773 (if Parked at your phone) or 715

+ Extension.

Forward your calls to a co-worker…

While at your desk,

forward your calls to a

co-worker or

Voice Mail:

Cancel a Call

Forward:

1. or Lift handset.

2. 848 + 1 + Extension for Immediate

842 + 1 + Extension for Dual Ring
843 + 1 + Extension for Busy
844 + 1 + Extension for Busy and No Answer
845 + 1 + Extension for No Answer
846 + 1 + Extension for Follow Me

You can replace Extension with the Voice Mail master number to
forward calls to your mail box.

1.

or Lift handset.

2. + Call forward code + 0

Automatically redial calls…

Last Number Redial

Quickly redial your

last outside call:

1. or Lift handset.

2. + left side of cursor key, followed by #

• The system selects an outside line.

OR

2. Left side of cursor key +

• The call uses the line you select.

OR

2. Left side of curs or ke y + Press curs or key Up or Arrow Down to scrol l
to the number to be dialled +

• The system retains the last 10 numbers dialled which can be

viewed and then dialled.

Save

Save your call for

quick dialling later on:

Then redial your

saved number:

1. (Save).

1.

or Lift handset.

2. + (Save).

• The system selects an outside line.

OR

2. + (Save).

•

The call uses the line you select.

Placing Calls Quickly

Quickly dial co-workers and outside calls…

One Touch Calling

Use One-Touch Keys

to save time calling

co-workers:

2. (Optional) Lift handset + .

• You can have One-Touch Keys for Direct Station Selection,
Personal Speed Dial (outside calls) or feature codes. See

Programming One-Touc h K ey s.

Abbreviated Dialling (Speed Dial)

Store Common or

Group Abbreviated

Dialling numbers:

1. or Lift handset.

2. + 8 5 3 ( ) (for Common).

OR

2. + 8 5 4 ( ) (for Group).

3. Dial Abbreviated Dialling bin number.

• Ask your Communications Manager for your bin numbers.

4. Dial phone number to store +

.

• The number can be up to 24 digits, using 0-9, # and * Press
MIC to enter a pause.

5. Enter name for stored number +

+ or hang up.

• See Entering Names below.

To dial your stored

Abbreviated Dialling

number:

1. or Lift handset.

2. + 8 1 3 ( ) + Bin for common

OR

2. + 8 1 4 ( ) + Bin for group.

• You may also have function keys for Abbreviated Dialling.

When entering names, use dial pad keys to enter letters. For example, press the digit 2 key
once for A, twice for B, three times for C. etc.

1 = 1 @ [ ¥ ] ^ _ ‘ { | } > <

2 = A B C a b c 2
3 = D E F d e f 3

4 = G H I g h i 4

5 = J K L j k l 5

6 = M N O m n o 6
7 = P Q R S p q r s 7

8 = T U V t u v 8

9 = W X Y Z w x y z 9

0 = 0 ! “ # $ % & ‘ ( ) *
* = * + , - . / : ; < = > ?

# = Accepts a character and moves the cursor one place to the right (Or to insert a <space>)
FEATURE = Clear the character entry to the left, one character at a time.

Entering Names

Quick Reference for Other Features

Do Not Disturb:

SPEAKER + 847 + 1 to block your outside calls OR 2 to block Paging, Intercom calls, Call

Forwards and transferred outside calls OR 3 to block all calls OR 4 to block Call Forwards OR 0 to

cancel.

Name Storing:

SPEAKER + 800 + Extension + Name (See Abbr. Dialling) + HOLD.

Call Forward:

SPEAKER + 848 + 1 + Extension for Immediate

SPEAKER + 842 + 1 + Extension for Dual Ring
SPEAKER + 843 + 1 + Extension for Busy
SPEAKER + 844 + 1 + Extension for Busy and No Answer
SPEAKER + 845 + 1 + Extension for No Answer
SPEAKER + 846 + 1 + Extension for Follow Me

You can replace Extension with the Voice Mail master number to forward calls to your mail box.

Cancel a Call Forward:

SPEAKER + call forward code + 0

Call Redirect:

When your phone is ringing, do not lift the handset or press the SPEAKER key,
press (Redirect)

Ringing Tone:

SPEAKER + 820 + 1 for Intercom calls to your phone

SPEAKER + 820 + 2 for Outside calls to your phone

Select the tone 1-8 (the ton e will be heard)

SPEAKER to set the ringing tone

Time:

SPEAKER + 828 + 2 digits for hour (24 hour format) + 2 digits for minutes + SPEAKER to hang up.

Common Cancel

Code:

SPEAKER + 720 to cancel all of the following features:

Call Forward, Message Waiting, DND, Alarm Clock, Repeat dial, Text Message.

Directory Dialling

At your display

telephone, select a

co-worker or outside

call from a list of

names (rather than

dialling the phone

number):

1. Press DIR Soft Key.

2. Press Soft Key for Directory Dialling type:
ABB = Common Abbreviated Dialling.
EXT. = Co-worker’s extension numbers.
STA. = Personal abdials (1-10).
TelBK = Telephone book data.

3. Dial letter/number range for the party you want to call (e.g., dial 2 for A, B, C or 2).

4. Press the Down Arrow Soft Key to jump to that section.

5. Press Up or Down Arrow Soft Key to scroll through the list.

6.

or lift handset to place call or press the Dial Soft Key.

Programming One-Touch Keys

To program: SPEAKER + 855 + Key + Number + HOLD + Name (see Entering Names)

DSS:

Enter Co-worker’s extension # + SPEAKER to hang up.

Personal Speed Dial:

Enter 9 + Outside # or

Enter 804 + Line group # (1-9 or 1-100) + Outside # or

Enter 805 + Line # (001 to 200) + Outside # + SPEAKER to hang up.

Service Codes:

Enter Service Code + SPEAKER to hang up. For example, you can make a Save # Clear key by
entering 885.

To Dial: SPEAKER + press and hold keypad number relating to key (for key 01 long press keypad key 1)

Programming Function Keys – General

To program: SPEAKER + 851 + Key + Code + Optional Data.

Call Forwarding:

Enter 10 for Call Forwarding Immediate.

Enter 11 for Call Forwarding Busy.
Enter 12 for Call Forwarding No Answer.
Enter 13 for Call Forwarding Busy/No Answer.
Enter 14 for Call Forwarding Both Ring.
Enter 15 for Call Forwarding Follow Me.
Enter 16 for Call Forwarding to extension.

Enter 17 for Selectable Display Messaging, Personal Greeting (same as dialling 713).

Conference:

Enter 07 if you want a Conference key.

Hold:

For Exclusive Hold enter 45.

DSS/One Touch:

Enter 01 + Co-worker’s extension + HOLD.

Memo Dial:

Enter 31.

Save Number Dialled:

Enter 30.

Repeat Redial:

Enter 29.

Voice Mail Box:

Enter 77 + Your extension number.

Page:

Internal: 21 + Zone (1-64) or 22 (All Call)

External: 19 + Zone (0-8)

Combined: 20 for (Intern al and Exter na l All Call)

Programming Function Keys – Appearance

To program: SPEAKER +852 + Key + Code + Optional Data.

Line keys:

Enter *01 + Line number (001-200)

Call Coverage Keys:

Enter *03 + Co-worker’s extension number.

Park:

Enter *04 + Orbit number (01-64)

European Union information

Notice to the user

The terminals described in this manual are intended to be connected to the UNIVERGE SV9100.

Declaration of conformity

Hereby, “NEC Enterprise Solutions”, declares that DT300, DT400, DT700 and DT800 series of telephones are in compliance with
the essential requirements an d other relev ant pr ov isions of D irectiv e 199 9/5/ EC .

For a copy of the Declaration of Conformity please visit http://www.nec-enterprise.com/doc

For countries in the European Union

The symbol depicted here has been affixed to your product in order to inform you that

electrical and electronic produ cts sho uld not be disp os ed of as muni cip al waste.
Electrical and electronic products including the cables, plugs and accessories should

be disposed of separately in order to allow proper treatment, recovery and recycling.

These products should be taken to a designated facility where the best available

treatment, recovery and recycling techniques are available. Separate disposal has
significant advantages: valuable materials can be re-used and it prevents the
dispersion of unwanted substances into the municipal waste stream. This contributes
to the protection of human health and the environment.

Please be informed that a fine may be imposed for illegal disposal of electrical and

electronic products via the general municipal waste stream.

For countries outside the European Union

Disposal of electrical and electronic products in countries outside the European Union should be done in line wi th loc a l
regulatio ns. If no arr angement has been made with NEC Enterprise or your supplier, please c ontact the local authorities for
further information.

In order to facilitate separate disposal and environmentally sound recycling arrangements have been made

for local collect ion and recycling . In case your electrical and electronic products need to be disposed of
please refer to your supplier or the contractual agreements that your company has made upon acquisition of
these products.

At www.nec-enterprise.com/weee

you can find information about separate disposal and environmentally

sound recycling.

Battery information

Defect or exhausted batteries should never be disposed of as municipal waste. Return old batteries to the

battery supplier, a licensed battery dealer or a designated collection facility. Do not incinerate batteries. This
product uses Lithium batteries. Do not use any other type.

For an overview of the location of batteries used in this system, the battery replacement or removal
instructions, please refer to the SV9100 System Hardware Manual.

LIABILITY DISCLAIMER

NEC Enterprise Solutions reserves the right to change the specifications, functions, or features, at any time, without notice.

NEC Enterprise Solutions has prepared this document for use by its employees and customers. The information contained herein

is the property of NEC Enterprise Solutions and shall not be reproduced without prior written approval from NEC Enterprise

Solutions. All brand names and product names on this document are trademarks or registered trademarks of their respective

companies.

Copyright 2014

NEC Nederland B.V.

www.nec-enterprise.com