NEC DSX 1093099 User Manual

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Empowered by Innovation

FeaturesIntroduction Telephone

Features

DSX Telephone Feature

Handbook

P/N 1093099

Rev 2, June 2006

Printed in U.S.A

01.00.00

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc.

4 Forest Parkway

Shelton, CT 06484

www.necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions, Inc.

Printed in U.S.A.

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Using the DSX Feature Handbook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Telephone Illustrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Optional (Unforced) Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Forced Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using Account Codes and Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using Account Codes with Last Number Redial and Save . . . . . . . . . . . . . . . . . . . . . 10

Account Codes and Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Operator Call Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Attendant Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Barge In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

User Programmable Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Forwarding Chaining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Forwarding Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Forwarding Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Forwarding Toggle in a Personal Speed Dial Bin . . . . . . . . . . . . . . . . . . . . . . . . 22

Call Forwarding Confirmation Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

User Programmable Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Call Forwarding Off Premises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Call Waiting / Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Single and Multiple Message Format Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Caller ID Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Central Office Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

User Programmable Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Central Office Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Cordless Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Dial Number Preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Direct Inward Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Night Mode Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

DSX Feature Handbook

Table of Contents ◆ i

ii ◆

Table of Contents

Direct Line Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Direct Station Selection (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Direct Station Selection (DSS) Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Do Not Disturb Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Extended Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Flash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Forced Line Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Handsfree and Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Default DSS Console Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

DSS Console Feature Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

The Distinctive Ringing Hierarchy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Understanding Ring Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

When Multiple Calls Ring an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Do Not Disturb BLF for Hotline and Call Coverage Keys. . . . . . . . . . . . . . . . . . . . . . 60

Door Box Relays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Door Box Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Circular Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Terminal Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Uniform Call Distribution (UCD) Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Walking Class of Service and Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Extension Feature Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Handsfree Answerback and Forced Intercom Ringing. . . . . . . . . . . . . . . . . . . . . . . . . 83

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Headset Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Off-Hook Signaling and Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

System (Regular) Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Automatic Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Intercom Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Distinctive Flash Rate on Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Table of Contents

DSX Feature Handbook

Table of Contents

Hold Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Hotline Automatic Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Handsfree Answerback and Forced Intercom Ringing. . . . . . . . . . . . . . . . . . . . . . . . . 93

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Key Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Enhanced Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Line Group Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Line Queuing / Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Line Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Switched Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Fixed Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Handsfree Reply Soft Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Monitor / Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Names for Extensions and Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Night Service / Night Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Night Service Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Off-Hook Signaling for Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Off-Hook Signaling for Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Off-Hook Signaling for Hotline Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

External Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Page Relay Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Outside Call Ringing Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Intercom Ring Over External Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Door Chime Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Background Music Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Ring Over Page Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

DSX Feature Handbook

Table of Contents ◆ iii

Table of Contents

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

PBX / Centrex Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Prime Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Programmable Idle Menu Soft Keys (Super Display) . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Pulse to Tone Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Removing Lines and Extensions from Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Ringdown Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Selectable Display Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Split (Alternate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Station Key Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Tandem Calls / Unsupervised Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

User Programmable Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

iv ◆

Distinctive Flash Rate on Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Personal Park Orbit Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

System Park Orbit Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

PBX/Centrex Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Idle Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Intercom Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Prime Line vs. Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Prime Line vs. Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Message Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Unique Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Storing Line Routing in a Speed Dial Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Centrex Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Chaining Bins for Dialing Long Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Ring/Message Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Distinctive Flash Rate on Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Transfer Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Handsfree Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Hotline Automatic Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Table of Contents

DSX Feature Handbook

Table of Contents

Call Forwarding to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Transferring to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Conversation Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Conversation Record Key for a Co-worker’s Mailbox. . . . . . . . . . . . . . . . . . . . . . . . 167

Personal Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Voice Mail Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Message Center Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Interactive Soft Key Shows New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Volume, Brightness, and Contrast Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Volume Control Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Display Brightness and Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Walking Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Walking Class of Service and Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

DSX Feature Handbook

Table of Contents ◆ v

Table of Contents

vi ◆

Table of Contents

DSX Feature Handbook

Using the DSX Feature Handbook

Introduction

How the Feature Handbook is Organized

This feature handbook describes the features and operation of the DSX Multibutton Telephone. It is divided into two chapters, as follows:

Introduction

❥

This is the chapter you are reading now. It provides a handy quick reference chart for the system feature codes, as well as key layout illustrations for each telephone.

Features

❥

The Features chapter contains the description and operation for each DSX telephone system feature. For feature operation, use the convenient operation charts at the end of each feature.

Additionally, at the end of this manual are the DSX Program List (page 929) and Index (page 947).

The System Document CD

The System Document CD provided with your system contains documentation, software, and other DSX resources. Insert this CD into your PC and browse through its contents.

Checking your System’s Software Level

How to Check your System’s Software Level

To check your system’s software level:

Press

INTERCOM

Dial

#*#*

Press

DSX Feature Handbook

• The system software level shows on the ﬁrst line of your display.

• You see:

SPEAKER

DSX-nn vxx.xx.xx

to exit.

Introduction ◆ 1

Charts

2 ◆

DSX Dial Codes by Feature

For this feature Dial this code When you are

Barge In (Intrusion)

Call Forwarding

INTERCOM

(Page 1 of 2)

*30

Barging-In on a co-worker’s call

Canceling Call Forwarding at an extension

INTERCOM

*32

+ Extension or 0

(for the operator)

INTERCOM

*33

Enabling Call Forwarding Busy/No Answer

Setting up Call Forwarding Off Premise

INTERCOM

*34

+ Extension or 0

Enabling Call Forwarding All Calls

(for the operator)

INTERCOM

*36

+ Extension or 0

Enabling Call Forwarding No Answer

(for the operator)

Call Waiting / Camp-On

Central Ofﬁce Calls, Placing

INTERCOM

*37

+ 2 (all calls) or 8

(outside calls)

+ Do not hang up

+ Hang up

+ #9 + Line number

(e.g., 01)

Setting up Personal Answering Machine Emulation

Camping-On to a co-worker Leaving a Callback for a co-worker

Using Line Dial-Up to place an outside call

Dial Number Preview

Directed Call Pickup

Flash

Forced Line Disconnect

Group Call Pickup

Hold

Intercom

Meet-Me Conference

INTERCOM + Line extension number

(e.g., 101)

INTERCOM + 9 or 90-98 Accessing a Line Group to place an

Using Direct Line Access to place an outside call

outside call

INTERCOM

+ ** + Extension Intercepting a call ringing a

Previewing a number before dialing

co-worker’s extension

Flashing a line at a single line extension

Using Forced Line Disconnect to disconnect a busy outside line

INTERCOM

+ *# Answering a call ringing a phone in

your Pickup Group

INTERCOM

+ *4 + Line number (e.g.,

01)

+ Extension (e.g., 301) Placing an Intercom call to a co-

Picking up an outside call on System Hold at a co-worker’s extension

worker

INTERCOM

+ #11 or # 12 Setting up or joining a Meet-Me Con-

ference

Introduction

DSX Feature Handbook

DSX Dial Codes by Feature (Page 2 of 2)

Charts

For this feature Dial this code When you are

Monitor / Silent Monitor

Night Service / Night Ring

Paging

Park

Removing Lines and Extensions

From Service

Selectable Display Messaging

Speed Dial

+ UNA code (01-04) Answering a call ringing UNA at

INTERCOM

+ *1 + Page zone (1-7 or

0 for All Call)

INTERCOM

+ * + System Park Orbit

(60-69)

INTERCOM + ** + Extension (e.g.,

301)

INTERCOM

+ #40 + Extension (e.g.,

301) or line (e.g., 101) + 4 (to return) or 6 (to remove)

INTERCOM

+ *38 + Message (00-16)

+ Hold + Add additional digits + Hold

INTERCOM

+ # + System bin (201-

299) or Personal bin (701-720)

Introduction

Setting up Monitor after calling a busy co-worker

night

Making an internal Paging announcement

Parking or retrieving a call from System Park Orbit

Using Personal Park to Park or retrieve a call at a co-workers extension

Removing or returning an extension or line to service

Enabling a Selectable Display Message

Dialing a System or Personal Speed Dial number

Transfer

Line Queuing / Line Callback

Voice Mail

Voice Over

INTERCOM

INTERCOM + Extension (e.g., 301) +

+ Extension (e.g., 301) Transferring a call to a co-worker’s

V-MAIL

2 Queuing or leaving a Callback for a

INTERCOM

+ V-MAIL Calling your mailbox from your key-

Lift handset + *8 Calling your mailbox from your single

INTERCOM + Extension (e.g., 301) +

V-MAIL

Hookﬂash + Extension (e.g., 301) +

INTERCOM + *37 + 2 (all calls) or 8

(outside calls)

INTERCOM + *30 Canceling Personal Answering

extension

Transferring a call to a co-worker’s mailbox

busy line

set

line telephone

Transferring a call to a co-worker’s mailbox from your keyset

Transferring a call to a co-worker’s mailbox from your single line telephone

Setting up Personal Answering Machine Emulation

Machine Emulation

Initiating a Voice Over to a busy extension (after hearing busy/ring tone)

DSX Feature Handbook Introduction ◆ 3

Telephone Illustrations

Ring/Message Lamp

Speed Dial

Bin keys

Feature keys

1093100 - 2

Thu June 8 11:52 AM Pat Smith x301

Menu Dir VM:00 CL:00

CLEARCHECK

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

GHI

PQRS

ABC

JKL

TUV

DEF

MNO

WXYZ

TRANSFER

FLASH

REDIAL

MUTE

INTERCOM

V-MAIL

DND

CONF

Alpanumeric Display

Soft keys

In DSX-40: Keys 1-8 are line keys. Keys 9-12 are undefined.

In DSX-80/160: Keys 1-12 are line keys.

For Attendants: Key 12 is the

Operator Call key.

SPEAKER

VOLUME

Fixed Function keys

22-Button Display Telephone

HOLD

Microphone

4 ◆ Introduction DSX Feature Handbook

Telephone Illustrations

Ring/Message Lamp

Introduction

Speed Dial

Bin keys

Feature keys

1093100 - 1

Thu June 8 11:52 AM Pat Smith x301

Menu Dir VM:00 CL:00

CLEARCHECK

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

GHI

PQRS

ABC

JKL

TUV

DEF

MNO

WXYZ

TRANSFER

FLASH

REDIAL

MUTE

INTERCOM

V-MAIL

DND

CONF

Alpanumeric Display

Soft keys

In DSX-40: Keys 1-8 are line keys. Keys 9-24 are undefined.

In DSX-80/160: Keys 1-12 are line keys. Keys 13-24 are undefined.

For Attendants: Key 24 is the

Operator Call key.

SPEAKER

VOLUME

Fixed Function keys

34-Button Display Telephone

HOLD

Microphone

DSX Feature Handbook Introduction ◆ 5

Telephone Illustrations

1093100 - 4

Soft keys

Feature keys

Thu June 8 11:52 AM Pat Smith x301

Menu Director

V-Mail 00 Calls 00

Pa e SP Dial 2

SP Dial 1

Ring/Message Lamp

CLEARCHECK

Alpanumeric Display

Soft keys

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

GHI

PQRS

ABC

JKL

TUV

VOLUME

DEF

MNO

WXYZ

TRANSFER

FLASH

REDIAL

MUTE

SPEAKER

INTERCOM

V-MAIL

DND

CONF

HOLD

Fixed Function keys

In DSX-40: Keys 1-8 are line keys. Keys 9-24 are undefined.

In DSX-80/160: Keys 1-12 are line keys. Keys 13-24 are undefined.

For Attendants: Key 24 is the

Operator Call key.

Microphone

34-Button Super Display Telephone

6 ◆ Introduction DSX Feature Handbook

1093100 -3

Telephone Illustrations

Introduction

300 301 302 303 304 305

306 307 308 309 310 311

312 313 314 315 316 317

318 319 320 321 322 323

324 325 326 327 328 329

330 331 332 333 334 335

336 337 338 339 340 341

342 343 344 345 346 347

RELEASE

ALL

CALL

Park 60 Park 61

TRANSFERANSWER

Page 1 Page 2 Page 3

NightPark 62 Park 63 Park 64 Park 65 Park 66

60-Button DSS Console

DSX Feature Handbook Introduction ◆ 7

Telephone Illustrations

8 ◆ Introduction DSX Feature Handbook

Introduction

How To Use This Chapter

This chapter provides detailed information on the system’s features. The features in this chapterare in alphabetical order, like a dictionary, and are subdivided into headings as follows:

❥ Description

Read Description to get an overview of the feature.

❥ Operation

Refer to this heading for convenient, compact, yet detailed operation charts for using each feature.

Features

DSX Feature Handbook Features ◆ 9

Account Codes

Description

Use Account codes to categorize and/or restrict outside calls.

Account Codes are user-dialed codes that help categorize and/or restrict outside calls. Account Codes are from 2-10 digits long, using any combination of the digits 0-9. There are three types of Account Codes:

❥ Optional (Unforced Account Codes)

❥ Forced Account Codes

❥ Veriﬁed Account Codes

Optional (Unforced) Account Codes

Optional Account Codes allow a keyset extension user to enter an Account Code while placing an outside call or any time while on a call. This type of Account Code is optional: the system does not require the user to enter it. If the keyset user is already talking on an outside call, their conversation continues uninterrupted while they enter an Account Code.

Single line telephone users can only enter an Account Code while placing their outside call.

Forced Account Codes

Forced Account Codes require an extension user to enter an Account Code every time they place an outside call. If the user doesn’t enter the code, the system prevents the call. The system can require Forced Account Codes for all outside calls, or just for toll calls (as determined by Toll Restriction programming). Note that Forced Account Codes do not pertain to incoming calls.

Veriﬁed Account Codes

With Veriﬁed Account Codes, the system compares the Account Code the user dials with a list of codes pro- grammed into the Veriﬁed Account Code Table. If the Account Code is in the table, the call goes through (provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table, the system prevents the call. Veriﬁed Account Codes, if enabled, apply only to Forced Account Codes.

Using Account Codes and Speed Dial

To simplify Account Code operation, Personal and System Speed Dial bins can contain Account Codes. Keep the following in mind when using Speed Dial and Account Codes:

❥ The Account Code can be either the ﬁrst or last entry in the bin, and must be preceded and followed by

the # character. For example, the Account Code 1234 must be entered as #1234#.

❥ The Speed Dial bin can contain an Account Code followed by an outside number, or just the Account

Code. The Account Code must be preceded and followed by a # entry. If the bin contains just the Account Code, the user must be sure to press the bin key before dialing the outside number.

❥ If the system has Veriﬁed Account Codes enabled, the Account Code entered in the Speed Dial bin must

match an entry in the Veriﬁed Account Code Table.

❥ If the Speed Dial bin does not contain an Account Code, the user must enter the Account Code manually.

If Forced Account Codes are enabled, the system requires the user to enter the Account Code before it outdials the stored Speed Dial number.

❥ An extension user can preselect a line for a Speed Dial call.

Using Account Codes with Last Number Redial and Save

Last Number Redial and Save do not store Account Codes. This means that the user must manually enter an Account Code to have it included with a call dialed using Last Number Redial and Save. If Forced Account Codes are enabled, the system requires the user to enter the Account Code before it outdials the stored number saved by Last Number Redial or Save.

An extension user can preselect a line for a Last Number Redial or Save call.

10 ◆ Features DSX Feature Handbook

Account Codes and Emergency Calls

Account Codes are never enforced for emergency (911 and 1+911) calls.

Operation

Account Codes

Optional (Unforced) Account Codes

[Super Display Soft Key] - [Keyset Soft Key]

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

• For keysets, Optional Account Codes apply to both incoming and outgoing calls. For outgoing calls, you can enter the Account Code before or after dialing the outside number.

• For Single Line sets, Optional Account Codes apply only to outgoing calls. You must enter the Account Code after getting dial tone on the line but before dialing the outside number.

To enter an Optional (Unforced) Account Code:

Place or Answer outside call.

[Acct Code]

[Acct]

When you see Enter Account Code, enter Account Code.

• An Account Code can be up to 10 digits long, using the digits 0-9.

[Acct Code] [Acct]

For outside calls only:

Dial your outside number.

• Toll Restriction may still prevent you from dialing certain outside numbers.

Press Account Code soft key.

• You can optionally press an Account Code Feature Key or dial # (if enabled).

Press Account Code soft key.

• You can optionally press an Account Code Feature Key or dial # (if enabled).

Forced Account Codes

[Super Display Soft Key] - [Keyset Soft Key]

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

• Forced Account Codes may prevent Speed Dial from dialing 911 emergency services.

• Forced Account Codes do not apply to incoming calls.

Features

To enter a Forced Account Code:

Access a line for an outgoing call.

• You hear three beeps.

When you see Enter Account Code, enter Account Code.

• An Account Code can be up to 10 digits long, using the digits 0-9.

• If your system has Veriﬁed Account Codes enabled, you must

enter one from the Veriﬁed Account Codes

Table. If you enter an invalid Veriﬁed Account Code, your call will be cut off in the next step.

• Skip this step to bypass Account Code entry (for example, when dialing a local call and your system requires Account Codes only for toll calls).

[Acct Code]

[Acct]

Dial your outside number.

Press Account Code soft key.

• You can optionally press an Account Code Feature Key or dial # (if enabled).

• Toll Restriction may still prevent you from dialing certain outside numbers.

DSX Feature Handbook Features ◆ 11

Alphanumeric Display

Description

The Alphanumeric Display messages help the display telephone user process calls, identify callers and customize features.

The 22- and 34-Button Display Telephones have a three-line, 24-character per line alphanumeric display. The ﬁrst line displays the date and time (while idle) and feature status messages. The second line is used extensively by IntraMail. The third line displays the Soft Key deﬁnitions.

The 34-Button Super Display Telephone has a nine-line, 24-character per line alphanumeric display. The ﬁrst line displays the date and time (while idle) and feature status messages, just like the 22- and 34-Button Display Telephones. The second line is used extensively by IntraMail. Lines 4-9 are the comprehensive Super Display Telephone soft key deﬁnitions.

❥ To learn more about the display telephones:

- see 22-Button Display Telephone on page 4

- see 34-Button Display Telephone on page 5

- see 34-Button Super Display Telephone on page 6

❥ To learn more about the Soft Keys, see Interactive Soft Keys on page 92.

Operation

Refer to the individual features for feature operation.

12 ◆ Features DSX Feature Handbook

Attendant Call Queuing

Description

Attendant Call Queuing

Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the overﬂow destination for unanswered calls.

An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the attendant to answer — not busy tone. If you have the attendant as the overﬂow destination for Direct Inward Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered.

Operator Call Key

The last Feature Key on an attendant telephone is permanently assigned as an Operator Call key. When the operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when calls are queued.

The Operator Call key is a permanent assignment for all extensions assigned as operators. You cannot change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.

Operation

Attendant Call Queuing

[Super Display Soft Key] - [Keyset Soft Key]

To answer a call ﬂashing the Operator Call Key:

Press the ﬂashing Operator Call key.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

DSX Feature Handbook Features ◆ 13

Attendant Position

Description

The attendant is the system’s call processing focal point.

The attendant is the focal point for call processing within the system. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details):

❥ Attendant Call Queuing (page 13)

Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.

❥ Barge In (Intrusion) (page 18)

The attendant can break into another extension user’s established call. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Direct Line Access (page 43)

Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Forced Line Disconnect (page 78)

In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Line Queuing / Line Callback (page 102)

The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Night Service / Night Ring (page 112)

An attendant with a System Night key can put the system in the night mode. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Removing Lines and Extensions from Service (page 131)

The attendant can remove problem lines from service —then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of Service (COS 1).

The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should ﬁnd a DSS Console helpful when processing calls.

Operation

To call the attendant:

Press INTERCOM.

• You hear dial tone.

Dial 0.

• You hear two beeps.

• This calls the attendant assigned to your extension. If your system has multiple attendants, you can reach them by dialing 01-04.

• In a multiple attendant system, you can dial 0 and wait on the line to automatically call operator 1.

[Super Display Soft Key] - [Keyset Soft Key]

Attendant Position

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

14 ◆ Features DSX Feature Handbook

Auto Redial

Description

Auto Redial

Instead of redialing, have Auto Redial periodically retry a busy outside number.

Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and the call recipient is busy, the user can press a soft key to enable Auto Redial. The keyset user doesn’t have to retry the number, hoping it will go through.

Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party rings or answers, or when the extension:

❥ Places or answers another outside call.

❥ Receives an Intercom voice announcement or answers an Intercom call by lifting the handset or pressing

SPEAKER.

❥ Presses SPEAKER to cancel Auto Redial. ❥ Presses any other ﬁxed feature key except MIC.

❥ Lifts and replaces the handset. ❥ Presses the CANCEL soft key (Super Display only).

Operation

[Super Display Soft Key] - [Keyset Soft Key]

To enable Auto Redial:

Place an outside call and receive busy tone.

[Auto Redial] [Alnd]

You see:

WAITING (30 SEC) AUTO REDIAL 1 OF 15

Press to enable Auto Redial.

Auto Redial

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

• The system enables Auto Redial for the last outside call you dialed.

The display shows the interval between callout attempts (e.g., 30 seconds), as well as how many times redial has occurred (e.g., 1 of 15).

• SPEAKER winks when your telephone has Auto Redial enabled.

Features

The system periodically redials the call, up to 15 times.

Auto Redial cancels when you:

• Place or answer another outside call.

• Receive an Intercom voice announcement or answer an Intercom call by lifting the handset or pressing

• Press

SPEAKER.

SPEAKER to cancel Auto Redial.

• Lift and replace the handset.

• Press the

CANCEL soft key (Super Display only).

If a Caller ID call rings while Auto Redial is enabled, your display will show the number and optional name of the incoming caller. However, the ringing does not cancel Auto Redial. In addition, the Auto Redial display will be restored after the Caller ID call stops ringing.

DSX Feature Handbook Features ◆ 15

Automatic Handsfree

Description

Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call or use a feature.

Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — without lifting the handset or pressing SPEAKER ﬁrst. If enabled, the system provides Automatic Handsfree for:

❥ Call Coverage keys

❥ Central Ofﬁce Calls (line and loop calls)

❥ Group Call Pickup keys

❥ Hotline Keys ❥ Intercom (INTERCOM key) ❥ Last Number Redial (REDIAL key)

❥ Paging keys

❥ Park keys

❥ Personal Speed Dial bin keys

❥ Personal and System Speed Dial Feature Keys

The system always provides Automatic Handsfree for:

❥ Dial Number Preview

❥ Directory Dialing

Operation

If enabled, Automatic Handsfree operation is automatic when you press the key.

16 ◆ Features DSX Feature Handbook

Background Music

Description

Operation

Background Music

Broadcast music through the telephone speaker for a more pleasing work environment.

Background Music (BGM) sends music from a customer-provided music source to speakers in keysets. If an extension user activates it, BGM plays whenever the extension is idle. Incoming calls and Paging announcements temporarily override (turn off) Background Music. Background Music requires a customer-provided external music.

Features

[Super Display Soft Key] - [Keyset Soft Key]

To turn Background Music on and off:

Do not lift the handset or press SPEAKER.

Press HOLD.

Background Music

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

DSX Feature Handbook Features ◆ 17

Barge In (Intrusion)

Description

In an emergency, use Barge In to get through to a co-worker right away.

Barge In permits an extension user to break into another extension user’s established call. This sets up a three-way conversation between the intruding extension and the two parties on the initial call. The user can Barge In on an Intercom call or outside call.

Operation

CAUTION

Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.

Barge In (Intrusion)

[Super Display Soft Key] - [Keyset Soft Key]

To Barge In on a call:

Place one of the following types of call:

• Call busy extension.

• Press line key for busy line.

• Press INTERCOM and dial 101 for busy line (i.e., using Direct Line Access).

• Press INTERCOM and dial #901 for busy line (i.e., using Line Dial-up).

• Press INTERCOM and dial Line Group access code (e.g., 9).

[Barge In] [MORE + Barg}

Press to Barge In.

• Alternately dial 4.

• You hear two beeps.

Join the conversation in progress.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

18 ◆ Features DSX Feature Handbook

Call Coverage Keys

Description

Call Coverage Keys

Call Coverage keys allow an extension user to cover a co-worker’s calls from their own telephone.

A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD Group master numbers. The Call Coverage Key lights when the co-worker’s extension is busy, ﬂashes slowly when the co-worker has an incoming call, and ﬂashes fast when the co-worker is in Do Not Disturb. The Call Coverage Key can ring immediately when a call comes into the covered extension, ring after a delay or not ring at all. In addition, the keyset user can press the Call Coverage Key to intercept their co-worker’s incoming call. They can also go off hook and press the Call Coverage key to call the covered extension. An extension can have as many Call Coverage Keys as they have available Feature Keys on their telephone.

Call Coverage Key Busy Lamp Indications

When the key is: The covered extension is:

Off Idle or not installed

On Busy

Slow Flash Ringing

Features

Medium Flash Covered extension is in DND for outside

calls (option 1).

Fast Flash

Covered extension is in DND for Intercom

calls (option 2) or All Calls (option 3).

Call Coverage Keys will intercept the following types of calls:

❥ Key Ring Calls

❥ Ringing Intercom calls

❥ Calls to a UCD Group master number

❥ Calls ringing a Group Ring master number

❥ Transferred calls

Call Coverage Keys will not intercept a call ringing the attendant’s Operator Call Key.

DSX Feature Handbook Features ◆ 19

Call Coverage Keys

Operation

Answering Call Coverage Keys

[Super Display Soft Key] - [Keyset Soft Key]

To answer a call ringing or ﬂashing a Call Coverage key:

Press the ﬂashing Call Coverage key.

Using Call Coverage Keys to Place Calls

[Super Display Soft Key] - [Keyset Soft Key]

To place a call from an idle Call Coverage key to the covered extension:

Press the Call Coverage key.

• You hear two beeps or Intercom ringing.

Speak with the co-worker at the covered extension.

• The Call Coverage key lights green while you are connected.

Using Call Coverage Keys to Transfer Calls

[Super Display Soft Key] - [Keyset Soft Key]

To Transfer your call using a Call Coverage key:

Do not hang up.

Press TRANSFER.

Press your Call Coverage key.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Do one of the following.

When you Transfer a call, it will recall to you if it is unanswered at the destination. If you don’t answer the recall, it

Announce the call to make a Screened Transfer.

• Hang up if your co-worker accepts the call.

Hang up to send the call through as an Unscreened Transfer.

Press the ﬂashing line key to return to the call if your co-worker doesn’t want it.

diverts to Key Ring.

User Programmable Feature

Setting Call Coverage Key Ringing

Feature Mnemonic Operation Access Level

Feature Key Ringing

#RA (#72)

#RAC

+ Call Coverage key repeatedly to select ringing

mode +

SPEAKER to exit.

• Call Coverage keys ﬂash as follows:

- Lamp only = On red

- Immediate ring = On green

- Delay ring = Fast ﬂash green.

2-5

20 ◆ Features DSX Feature Handbook

Call Forwarding

Description

Call Forwarding Chaining

Call Forwarding

Call Forwarding ensures that the user’s calls are covered when they are away from their work area.

Call Forwarding permits an extension user to redirect their call to another extension. The types of Call Forwarding are:

❥ Call Forwarding when Not Answered

Calls ringing the extension forward when not answered.

❥ Call Forwarding when Busy or Not Answered

Calls ringing the extension forward when not answered, and all calls forward while the extension is busy.

❥ Call Forwarding Immediate

All calls to the extension forward immediately.

You can set up Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.

Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls immediately to 304, which in turn can forward all calls immediately to extension 302. Any co-worker calling 301 or 304 goes to 302 instead. If extension 302 is Call Forwarded to voice mail, callers to 301 or 304 go directly to 302’s mailbox.

Features

Call Forwarding Cancel

Call Forwarding cancel allows a keyset user to dial a code to simultaneously cancel all Call Forwarding system-wide. The extension must have access level 4 or 5.

Call Forwarding Key

A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key.

❥ While the extension is idle, pressing the key puts the extension in the Call Forwarding programming

mode - the same as pressing INTERCOM and dialing *3.

- If the extension has Call Forwarding enabled, and the user presses the key and waits (for at least 6 seconds), Call Forwarding is automatically cancelled.

- If the extension has Call Forwarding disabled, and the user presses the key and waits (for at least 6 seconds), the prior Call Forwarding mode is automatically enabled (if any).

❥ While the extension is busy, pressing the key switches Call Forwarding on and off.

Call Forwarding Key BLF

This ﬂash rate: Means:

Off Call Forwarding is disabled.

Fast ﬂash The extension is in the Call For-

warding programming mode.

Slow ﬂash Call Forwarding is enabled at the

extension.

DSX Feature Handbook Features ◆ 21

Call Forwarding

Call Forwarding Toggle in a Personal Speed Dial Bin

If an extension doesn’t have an available Feature Key for a Call Forwarding key, the user can program a Personal Speed Dial bin for similar operation (without the BLF). To do this:

❥ While on hook, dial #77. ❥ Press the key for the Personal Speed Dial bin you want to program + HOLD. ❥ For LINE/GRP/ICM, press INTERCOM + HOLD. ❥ For NUM, dial *3 + HOLD. ❥ For NA, enter a name of your choosing + HOLD. ❥ Press SPEAKER to exit.

While the extension is idle, pressing the bin key puts the extension in the Call Forwarding programming mode - the same as pressing INTERCOM and dialing *3.

❥ If the extension has Call Forwarding enabled, and the user presses the bin key and waits (for at least 6

seconds), Call Forwarding is automatically cancelled.

❥ If the extension has Call Forwarding disabled, and the user presses the bin key and waits (for at least 6

seconds), the prior Call Forwarding mode is automatically enabled (if any).

Call Forwarding Conﬁrmation Tone

Keyset users will hear a single conﬁrmation beep after enabling or cancelling Call Forwarding. Single line telephone users will hear Intercom dial tone after enabling or cancelling Call Forwarding.

22 ◆ Features DSX Feature Handbook

Operation

Activating or Canceling Call Forwarding

To activate Call Forwarding:

Select the Call Forwarding options.

[Menu + Call Forward] [Menu + Cfwd]

Select or cancel a Call Forwarding type.

[Immediate] [Immed]

[Ring/No Ans] [RNA]

[Busy/No Ans] [BNA]

[Off-Premise] [MORE + OFFP]

[Ans Machine] [MORE + AME]

[Message] [MORE + MSG]

[None] [MORE + MORE + NONE]

Select the Call Forwarding destination:

• An extension number or UCD Group master number.

• 0 for the operator.

• V-MAIL for voice mail.

Call Forwarding

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Alternately do one of the following:

• Press INTERCOM and dial *3.

• Press your Call Forwarding Feature Key.

Select Call Forwarding Immediate.

• Alternately dial 4.

Select Call Forwarding when Not Answered.

• Alternately dial 6.

Select Call Forwarding when Busy or Not Answered.

• Alternately dial 2.

Select Call Forwarding Off Premises.

• Alternately dial 3.

• Turn to Call Forwarding Off Premises (page 24) for more.

Select Personal Answering Machine Emulation.

• Alternately dial 7.

• Skip to Personal Answering Machine Emulation (page 168) for more.

Select Selectable Display Messaging.

• Alternately dial 8.

• Skip to Selectable Display Messaging (page 139) for more.

Select to cancel Call Forwarding.

• Alternately dial 0.

Features

Select the Call Forwarding mode.

[All] [All]

[Line Only] [Line]

Option will not forward voice-announced Intercom calls.

Select forwarding all calls.

• Alternately dial

Select forwarding outside calls only.

• Alternately dial

User Programmable Feature

Canceling All Call Forwards System-Wide

Feature Mnemonic Operation Access Level

Call Forwarding Clear All

#CC (#22)

DSX Feature Handbook Features ◆ 23

#CC

+ Y to clear (cancel) forwarding or N to exit without

clearing + SPEAKER to hang up.

4 and 5

Call Forwarding Off Premises

Description

When a user is out of the ofﬁce, they can send their calls to their home ofﬁce or cell phone.

Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote ofﬁce) if allowed by their Class of Service. Keyset users can stay in touch by having Off Premises Call Forwarding automatically forward their calls while they are away from the ofﬁce. To set up Off Premises Call Forwarding, the user selects the line or Line Group over which the call should route, as well as the number the system should dial. The number dialed can be from an extension’s Personal Speed Dial bin containing an outside number, or the user can enter an outside number directly into their Personal Speed Dial bin 720. When a call rings the forwarded extension, the system selects the speciﬁed line or group and then outdials the stored number.

Off Premises Call Forwarding reroutes:

❥ Intercom calls

❥ Transferred calls

❥ Direct Inward Lines

❥ UTRF (unscreened transfer) calls routed from the voice mail Automated Attendant

❥ Circular and Terminal Extension Hunting calls

Off Premises Call Forwarding does not reroute:

❥ Key Ring calls

❥ Calls to a UCD Group master number.

❥ Group Ring calls (i.e., calls to a Ring Group master number)

❥ UCD Group Calls (i.e., calls to a UCD Group master number)

❥ Ringing Call Coverage key calls

You can set up Off Premises Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.

Operation

Activating or Canceling Call Forwarding Off Premises

To activate Call Forwarding:

Select the Call Forwarding options.

[Menu + Call Forward] [Menu + Cfwd]

Select or cancel a Call Forwarding Off Premises.

[Off-Premise] [MORE + OFFP]

[None] [MORE + MORE + None]

Do one of the following.

To select a Personal Speed Dial bin as your Off Premises Call Forwarding number:

Alternately do one of the following:

• Press

• Press your Call Forwarding Feature Key.

Select Call Forwarding Off Premises, then proceed to step 3 below.

• Alternately dial 3.

Select to cancel Call Forwarding.

• Alternately dial 0 or press CLEAR.

INTERCOM and dial *3.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

24 ◆ Features DSX Feature Handbook

Activating or Canceling Call Forwarding Off Premises

[SPEED DIAL BIN] [Bin]

Select the bin option.

When you see BIN#:

• Enter the Personal Speed Dial bin you want to use (701-720) + HOLD.

To store a new Off Premises Call Forwarding number:

• The system automatically stores this number in bin 720.

[NUMBER] [Num]

When you see

Select the number option.

LINE/GRP/ICM:

• Enter the line number (e.g., 1 for line 1) or Line Group number (e.g.,

90 for group 0) + HOLD.

• Following Speed Dial programming methods, enter the number you

want to store (up to 16 digits long) + HOLD.

- Press MUTE to store a Pause.

- Press FLASH to store a Flash.

- You cannot enter a name using this option.

If you see 720: IN USE OVERRIDE?

Call Forwarding Off Premises

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

Select the Call Forwarding mode.

[All] [All]

[Line Only] [Line]

To view the currently enabled Off Premises Call Forwarding number (if any):

[YES] [YES]

[NO] [NO]

[VIEW] [View]

Select to view the currently stored number.

• Press SPEAKER to exit the view mode.

Select forwarding all calls.

• Alternately dial 2.

Select forwarding outside calls only.

• Alternately dial 8.

Select to override the existing entry and enter a new number.

Select to cancel and back up to step 3.

DSX Feature Handbook Features ◆ 25

Call Timer

Description

Call Timer helps users that must keep track of their time on the phone.

Call Timer lets a keyset user with a Call Timer key time their outside calls on the telephone display. There are two types of Call Timer keys:

❥ Manual Call Timer

Any time while placing a call or while on a call, a display keyset user can press their Manual Call Timer key to start the Call Timer. The Call Timer will continue until the user hangs up or presses their Manual Call Timer key again.

❥

Automatic Call Timer

In addition to the features of the Manual Call Timer key, the Automatic Call Timer key provides automatic timing for outside calls. When a display keyset with an Automatic Call Timer key places or answers an outside call, the Call Timer automatically starts when that outside call connects. The Automatic Call Timer does not automatically start for Intercom calls. The Automatic Call Timer can also work like a Manual Call Timer key. There is no need to have a Manual and Automatic Call Timer key on the same phone.

The Call Timer feature also provides:

❥ Review of Previously Timed Call

Any time after hanging up from a timed call, a display keyset user can press their Manual or Automatic Call Timer key to review the duration of that call.

❥ Timer Reset for Current Call

While the display keyset user is timing their call, they can press CLEAR at any time to reset the Call Timer to 00:00:00.

❥ Automatic Timer Stop

The system assigns the Call Timer to the active call. When the user terminates the active call, the Call Timer automatically shuts down.

❥

Wrap-up Timer Display

After hanging up a timed call, a display keyset will show the Call Timer data for 6 seconds before returning the display to idle. This gives the extension user adequate time to make a record of the timed call, if desired.

Operation

In these instructions:

Automatically Timing Your Outside Call

To time your outside call if you have an Automatic Call Timer key:

Place or answer outside call.

• The Call Timer starts automatically. The Automatic Call Timer key lights red while the system times the call.

Manually Timing Your Outside Call

To manually time your Intercom or outside call:

While placing or while on the call, do one of the following.

[Timer] [Time]

Press the Call Timer soft key.

Press the Manual or Automatic Call Timer key.

• The Automatic Call Timer key lights red while the system times the call.

26 ◆ Features DSX Feature Handbook

[Super Display Soft Key] [Keyset Soft Key]

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Stopping and Restarting the Call Timer for Your Call

To stop the Call Timer:

Do one of the following.

The Call Timer disappears from the display.

[Timer] [Time]

Press the Call Timer soft key.

Press the Manual or Automatic Call Timer key.

To restart the Call Timer:

• The timer will restart from 00:00.

Do one of the following.

[Timer] [Time]

Press the Call Timer soft key.

Press the Manual or Automatic Call Timer key.

Resetting the Call Timer

To reset the Call Timer while it is running (i.e., timing your call):

Call Timer

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

Press CLEAR.

• The Call Timer restarts from 00:00. It does not disappear from the display.

Reviewing a Call’s Duration

To review the duration of your last timed call:

Wait for the Manual or Automatic Call Timer key to go out.

Press the Manual or Automatic Call Timer key.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

DSX Feature Handbook Features ◆ 27

Call Waiting / Camp-On

Description

Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten.

With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On (by dialing 2), the system signals the busy extension with two beeps indicating the ﬁrst waiting call. (The busy extension can be on a handset or Handsfree call.) The call goes through when the extension becomes free.

If an extension has more than one caller waiting, they queue on a ﬁrst-in/ﬁrst-out basis (FIFO). The extension will not hear Camp-On beeps for additional waiting calls.

Off-Hook Signaling also alerts the user when unanswered calls are waiting to get through. Turn to Off-Hook Signaling (page 114) for more.

The following chart shows when the two types of Off-Hook Signaling occur. Note that Camp-On tones occur for an extension when they are the exclusive recipient of the call (such as a DIL).

Key Ring Yes No

Off-Hook Ringing Camp-On Tones

Transferred Outside Call Yes Yes

Direct Inward Line Yes Yes

Transfer from voice mail (UTRF) Yes Yes

Call Coverage Key Yes No

Group Call Pickup Key Yes No

Operation

Camp-On to a Busy Extension

To Camp-On to a busy extension:

Call the busy extension.

• Listen for busy or busy/ring tone.

• With IntraMail installed, you will hear a voice prompt ﬁrst.

Dial 2 but do not hang up.

• If you hang up, the system converts your Camp-On to a Callback.

When your co-worker hangs up their initial call, you hear:

• Ringback as their telephone rings.

• Your co-worker’s voice when they answer.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

28 ◆ Features DSX Feature Handbook

Callback

Description

Callback

With Callback, a user does not have to repeatedly call a busy extension back, hoping to ﬁnd it idle.

When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The system services Callback requests as follows:

❥ Caller at extension A leaves a Callback at extension B.

- Caller can place or answer additional calls in the mean time.

❥ When extension B becomes idle, the system rings extension A. This is the Callback ring.

❥ Once caller A answers the Callback ring, the system rings (formerly busy) extension B.

- If caller A doesn’t answer the Callback ring, the system cancels the Callback.

❥ As soon as caller B answers, the system sets up an Intercom call between A and B.

An extension user can leave a Callback at many extensions simultaneously. The system processes the Callbacks as the extensions become free. In addition, many extensions can leave a Callback at the same extension. The system processes these Callbacks on a ﬁrst-in/ﬁrst-out (FIFO) basis.

If an extension user leaves a Callback request and then fails to answer within four rings, the system cancels the Callback.

Features

Operation

Leaving a Callback

To leave a Callback at a busy extension:

Call the busy extension.

To cancel a Callback:

• Listen for busy or busy/ring tone.

Dial 2 and hang up.

• Stay on the line without hanging up if you want to Camp-On instead.

When the busy co-worker becomes free:

• You hear Intercom ring.

Answer the Intercom ring.

• The system automatically places a call to your co-worker.

• Speak to your co-worker when the call goes through.

Cancelling a Callback

Do not lift the handset, do not press INTERCOM, and do not press SPEAKER.

Dial # + DC (32).

• This cancels the Callback you have left. If you have left callbacks for several extensions, this simultaneously

cancels all your Callbacks.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

DSX Feature Handbook Features ◆ 29

Caller ID

Description

Single and Multiple Message Format Compatibility

Operation

Caller ID automatically displays the phone number and optional name for incoming outside calls.

Caller ID allows a display keyset to show an incoming caller’s telephone number (called Directory Number or DN) and optional name as the call is ringing. Caller ID supports the telco’s Called Number Identiﬁcation (CNI) and Called Number Delivery (CND) service, when available. These services provide the Caller ID information (i.e., messages) between the ﬁrst and second ring burst of an incoming call.

Caller ID provides the following features:

There are two types of Caller ID message formats currently available: Single Data Message Format (SDMF) and Multiple Data Message Format (MDMF). With Single Message Data Format, the telco sends only the caller’s phone number (DN). The DN can be up to 10 digits long. In Multiple Data Message Format, the telco sends the DN and the caller’s name. The DN for this format can be up to 15 digits long, and the name provided can consist of up to 15 ASCII characters.

If no DN is received, no number or error message displays.

Clearing the Display

To cancel (clear) the Caller ID display and return your phone to its normal display:

• You can only do this while you are on a call, not while your phone is ringing.

Press CLEAR.

To turn the Caller ID display back on (after you press CLEAR to cancel it):

Press CHECK.

Third Party Caller ID

To display the Caller ID data for the third party’s call:

Press INTERCOM + CHECK.

Press one of the following keys for the call you want to check.

• You see Caller ID data for the line you select.

Press a line key while the call is ringing or connected to the third party.

Press a loop key while the call is ringing the third party.

Press a Hotline key while the call is connected to the third party.

Press a Call Co

verage key while the call is ringing the third party.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Hang up when you are done.

30 ◆ Features DSX Feature Handbook

Caller ID Logging

Description

An extension can store the caller’s name and phone number for easy review and redialing.

When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for each outside call that rings an extension. This allows an extension user to easily review and redial their calls. The system can log records directly to an extension or to one of 8 Caller ID Logging Groups. All the extensions in the same Logging Group share the same Caller ID records. Each extension or Logging Group can store up to 99 Caller ID records. The system stores up to 1000 Caller ID records, allocated among all extensions and Caller ID Logging Groups. All Caller ID records are retained when the system is powered down or reset. If a line rings more than one extension simultaneously, the system logs the call at all ringing extensions.

Operation

To review your Caller ID log:

[Calls XX]

[CLXX]

[View All] [All]

[View Unans] [Unan]

[Delete All] [Del*]

[View Ans] [N/A]

[Exit] [Exit]

Caller ID Logging

In these instructions:

Reviewing the Caller ID Log

Select the Caller ID log.

• Your Ring/Message Lamp will wink on (green) when you have Caller ID records that you have not yet reviewed.

Select to review all your Caller ID records.

• You see the following review options.

• Press Volume Up and Volume Down to scroll through your records.

Review Options

• On a 3-line display telephone, press CHECK to switch between the name (page 1) and number (page 2) display.

[Callback] [Call]

[Delete] [Del]

[Store Bin] [Stor]

[Delete All] [N/A]

[Exit] [Exit]

Select to call the person back.

Select to delete the displayed record.

Select to store the number in one of your Personal Speed Dial bins (following normal Speed Dial programming steps).

Select to delete all your Caller ID records.

Back up to the beginning without making any changes.

Select to review Caller ID records for calls that rang your extension and were unanswered.

• Go to the review options (see above).

• Press

Volume Up and Volume Down to scroll through your records.

Select to delete all Caller ID records logged at your phone or in your group.

Select to review Caller ID records for calls that rang your phone and were answered (somewhere in the system).

• Press Volume Up and Volume Down to scroll through your records.

• Go to the review options (see above).

Select to exit.

• Alternately dial 9.

[Super Display Soft Key] [Keyset Soft Key]

Features

DSX Feature Handbook Features ◆ 31

Central Ofﬁce Calls, Answering

Description

The system allows outside calls to ring and be answered at any combination of system extensions.

The system provides ﬂexible routing of incoming CO calls to meet the exact site requirements.

Answering Priority

When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order:

1. Ringing Intercom call

2. Line or loop key (from lowest to highest)

Operation

Answering Outside Calls

To answer an outside call:

• An incoming call on a line or loop key will ﬂash red.

• An incoming call on your Direct Inward Line will ﬂash green.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Lift handset.

• If you have Ringing Line Preference, this will answer the incoming call.

• If you have Automatic Handsfree, you can press the line or loop key without ﬁrst lifting the handset.

Press ﬂashing line or loop key.

• The key will be on (green) after you answer the call.

User Programmable Feature

Feature Mnemonic Operation Access Level

Feature Keys

#RAL

(#725)

Setting Up Line Key Ringing

Outside Line Keys: #RAL + Line Key repeatedly to select ringing mode + SPEAKER to exit.

• Line keys ﬂash as follows:

- Lamp only = On red

- Immediate ring = On green

- Delay ring = Fast ﬂash green

- Night ring = Slow ﬂash green

2-5

32 ◆ Features DSX Feature Handbook

Central Ofﬁce Calls, Placing

Description

Central Ofﬁce Calls, Placing

Customize the call placing options to meet the site requirements and each individual’s needs.

The system provides ﬂexibility in the way each extension user can place outgoing calls. A user can place a call by:

❥ Pressing a Line Key

Any keyset can have line keys for one-touch access to speciﬁc lines.

- See Line Keys on page 100 for more.

❥ Pressing a Loop Key

Loop Keys provide a user with one-touch access to the assigned Loop Group. Loop Groups can consist of one or more Line Groups.

- See Loop Keys on page 103 for more.

❥ Using Line Dial-Up

With Line Dial-Up, a user can select a speciﬁc line by pressing INTERCOM and dialing the Line Dial-Up code (#9) followed by the line number (1-64).

❥ Using Direct Line Access

Direct Line Access allows a user to access a line by pressing INTERCOM and dialing the line’s extension number (e.g., 101 for line 1, 102 for line 2. etc.).

- See Direct Line Access on page 43 for more.

❥

Dialing a Line Group Access Code

User’s can also place outside calls by pressing

- See Line Groups on page 99 for more.

❥ Line Group Routing

If the system has Line Group Routing enabled, user’s get the ﬁrst available line when they press INTER-

and dial 9.

COM

- See Line Group Routing on page 98 for more.

INTERCOM

and dialing a Line Group Access Code (90-98).

Features

Store and Forward

Store and Forward is an alternate method of placing outside calls in which the system stores (“collects”) the digits a user dials, waits for the user to ﬁnish dialing, and then redials the digits on the selected line. Store and forward provides Intercom dial tone to the caller as soon as they dial a line access code or press a loop key, similar to conventional ARS operation. When the user has completed dialing, the system will dial out the call over the connected line after 6 seconds or when the user dials #. Store and Forward can also be an advantage when connected to a T1 service that does not provide line dial tone.

Post dialing for Store and Forward calls is also available. After a user dials using Store and Forward, they can manually dial additional digits. The normal post dialing soft keys (such as Auto Redial) are also enabled.

❥ Store and Forward does not apply to line keys, Direct Line Access, or line dial up (i.e., #9 plus the line

number).

❥ You can use Account Codes with Store and Forward enabled (see Operation below).

AUTO REDIAL [ALND] for

DSX Feature Handbook Features ◆ 33

Central Ofﬁce Calls, Placing

Operation

Placing Outside Calls Using Line Keys

To place an outside call over a speciﬁc line using a line key:

Lift handset.

Press line key.

To place an outside call over a speciﬁc line using a Line Dial-up or Direct Line Access:

• You hear dial tone on the line you select and the line key lights green.

• To use loop keys for placing calls, see Loop Keys (page 103).

Dial outside number.

Placing Outside Calls Using Line Dial-up or Direct Line Access

Lift handset.

Press INTERCOM.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Do one of the following:

For Line Dial-up:

Dial #9 followed by the line number (e.g., 01 for line 1).

• If you hear busy tone, you may be able to dial 2 to queue for the busy line.

For Direct Line Access:

Dial 1 plus the line number (e.g., 01 for line 1).

• If you hear busy tone, you may be able to dial 2 to queue for the busy line.

Dial outside number.

In these instructions:

Placing Outside Calls Using Line Groups

[Super Display Soft Key] [Keyset Soft Key]

• By default, pressing Intercom and dialing 911 or lifting the handset and dialing 911 will not call emergency services.

To place an outside call over a Line Group:

Lift handset.

Press INTERCOM.

Dial the Line Group code (90-98).

• If you hear dial tone as soon as you dial 9, your system has Line Group Routing enabled. See Line Group Routing (page 98).

Dial outside number.

34 ◆ Features DSX Feature Handbook

Using Store and Forward

Feature Name

To place an outside call using Store and Forward:

Do one of the following.

Central Ofﬁce Calls, Placing

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Press INTERCOM and dial 9.

• You may optionally be able to dial 90-98.

Dial the outside telephone number.

When you have ﬁnished dialing, wait 6 seconds or dial # for the call to go though,

Press a Switched Loop key + Dial Line Group number (90-98).

Press Fixed Loop key.

• The stored number dials out.

In these instructions:

Using Store and Forward and Account Codes

[Super Display Soft Key] [Keyset Soft Key]

To place an outside call when both Store and Forward and Account Codes are enabled:

• With Forced Account Codes for Toll Calls Only, you do not have to enter an Account Code for local calls. Just dial

the call normally.

Do one of the following.

Dial the outside telephone number.

Press INTERCOM and dial 9 (or optionally 90-98).

Press Switched Loop key + Dial the Line Group number (90-98).

Press Fixed Loop key.

Features

Do one of the following.

Enter the Account Code.

Do one of the following.

Wait for three beeps (Forced Account Codes only).

[Account Code] [ACCT]

Select Account Code soft key.

Press your Account Code Feature Key.

Wait 6 seconds.

[Account Code] [ACCT]

Select Account Code soft key.

Press your Account Code Feature Key.

Dial #.

DSX Feature Handbook Features ◆ 35

Check Key

Description

Quickly check keyset and DSS Console Feature Key assignments.

A keyset user can use the CHECK key to check keyset and DSS Console Feature Key assignments and Personal Speed Dial bin names.

Operation

Checking Feature Key Assignments

To check a Feature Key assignment:

Press CHECK.

Press the Feature Key on keyset or DSS Console.

Do one of the following.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

To check a Personal Speed Dial name and number:

Press CHECK.

Do one of the following.

Press another Feature Key to check.

Press SPEAKER to exit the check mode.

Checking Personal Speed Dial Bin Name and Number

(22-Button and 34-Button 3-Line Keysets Only)

Press the Personal Speed Dial bin key once to display the name for the lower numbered bin.

• For example, pressing bin 1 in this step displays the name for 701.

Press the Personal Speed Dial bin key a second time to display the number stored in the lower numbered bin.

• For example, pressing bin 1 in this step displays the number stored for 701.

Press the Personal Speed Dial bin key a third time to display the name for the higher numbered bin.

• For example, pressing bin 1 in this step displays the name stored for 711.

Press the Personal Speed Dial bin key a fourth time to display the number stored in the higher numbered bin.

• For example, pressing bin 1 in this step displays the number stored for 711.

Press another key or SPEAKER to exit the check mode.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

36 ◆ Features DSX Feature Handbook

Conference

Description

Conference

A user can set up a multiple-party telephone meeting without leaving the ofﬁce.

Conference lets an extension user add additional inside and outside callers to their conversation. The following table shows the system’s Conference capacities:

Description Capacity

Features

Conference circuits 32

The system’s 32 Conference circuits are dynamically allocated as users request them.

Operation

To set up a Conference:

Establish an Intercom or outside call.

Press CONF.

• Your hear Intercom dial tone.

• Your caller hears Music on Hold (if installed) while they wait for you to set up the Conference.

Do one of the following:

Dial extension you want to add.

Maximum simultaneous users in Conference

(total of all Conferences system-wide)

Maximum simultaneous conferences 8

Maximum parties in any one Conference

(lines and/or extensions)

Setting up a Conference

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Press CONF to set up the Conference.

Place or answer an outside call.

Retrieve a call from Park Orbit.

• If you cannot add additional parties to your Conference, you have exceeded the system’s Conference limit.

Repeat steps 2-4 to add additional parties to your Conference. You can also do one of the following.

To optionally place a Conference on Hold:

Press HOLD.

To reinstate the Conference on Hold.

Press CONF.

DSX Feature Handbook Features ◆ 37

Conference

Exiting a Conference

To exit a Conference without affecting the other parties:

Hang up.

To use Conference at a single line telephone:

• The remaining parties can continue their conversation uninterrupted.

• If you were in Conference with two outside lines, this may set up a tandem call. Refer to Tandem Calls / Unsupervised Conference (page 157) for more.

Using Conference at a Single Line Telephone

Establish an Intercom or outside call.

Hookﬂash and dial the extension or outside line you want to add.

Hookﬂash and dial #10 to set up the Conference.

• If you cannot add additional parties to your Conference, you have exceeded the system’s Conference limit.

Repeat steps 2 and 3 to add additional parties to your Conference.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

38 ◆ Features DSX Feature Handbook

Cordless Telephone

Description

Cordless Telephone

Provides cordless mobility and a rich feature set for employees away from their desks.

The DSX Cordless Lite II Telephone (P/N 730087) is a 900 Mhz digital narrow band FM cordless telephone that provides mobility, ﬂexibility and convenience for those who spend much of the workday away from their desk. Fully integrated with the DSX system, the DSX Cordless Lite II Telephone offers many standard features such as Call Forwarding, Call Coverage, Hotline, and Voice Mail. Complemented by 4 fully programmable function keys (with LEDs), the DSX Cordless Lite II Telephone achieves a whole new level of convenience and mobility. An easy-to-read 16-character by 2-line LCD display (with four status icons), volume controls, a rechargeable Nickel Metal Hydride Battery Pack, and a handy belt clip round out the elegant and affordable DSX Cordless Lite II Telephone.

Features

DSX Feature Handbook Features ◆ 39

Dial Number Preview

Description

Dial Number Preview helps the user avoid dialing errors.

Dial Number Preview lets a display keyset user dial and review a number before the system dials it out.

Operation

Using Dial Number Preview

To dial using Dial Number Preview:

Do not lift the handset and do not press SPEAKER or INTERCOM.

Dial *.

• Your display shows: DIAL PREVIEW.

Dial the number you want to call.

• Your display shows the digits for your call.

Press a line key.

• Your call will dial out on the line selected.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Editing the Displayed Number

To correct the displayed digits before dialing them out:

Press Volume Up or Volume Down until the cursor replaces the digit you want to change.

• Volume Up moves the cursor left; Volume Down moves the cursor right.

Dial the digit that you want to replace the cursor.

Do one of the following.

Press Volume Up or Volume Down to place the cursor over any other digits you want to edit.

Press Volume Down until the entire number displays to the left of the cursor.

• The system will only dial the digits to the left of the cursor.

Press a line key to have the system automatically dial the displayed number.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

40 ◆ Features DSX Feature Handbook

Dial Number Preview

Dial Number Preview Editing Example

To replace 2049265410 with 2039265400:

Dial * followed by 2049265410. You see: 2049265410-

Press Volume Up until you see: 20-9265410

Dial 3. You see: 203-265410

Press Volume Down until you see: 20392654-0

Dial 0. You see: 203926540-

Press Volume Down until the entire number displays to the left of the cursor. You see: 2039265400-

Press line key to dial number.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

DSX Feature Handbook Features ◆ 41

Direct Inward Line

Description

A DIL lets an employee know which calls are just for them.

A Direct Inward Line (DIL) is a line that rings an extension directly. Since DILs only ring one extension, employees always know which calls are for them. For example, a company operator can have a Direct Inward Line for International Sales Information. When outside callers dial the DIL’s phone number, the call rings the operator on the International Sales line key. The DIL does not ring other extensions.

Assigning a DIL to an extension automatically provides immediate ringing and incoming access for the line, with no additional programming required.

A DIL can ring:

❥ Extension numbers (including the attendant’s extension)

❥ Ring Group master numbers

❥ UCD Group master numbers (including the voice mail master number)

Night Mode Control

The extension to which the line is terminated controls the night mode of the line. For example, if extension 301 has line 1 assigned as a DIL, the user can press DND to switch line 1 to its night routing destination. Switching line 1 to night mode at extension 301 has no affect on the night mode of the system. This ﬂexibil- ity could allow a service dispatcher with several DILs to independently send lines to their night destinations without affecting the night mode of the entire system.

Operation

Handling Your Direct Inward Lines

To answer a call on your Direct Inward Line:

The line or loop key for your DIL ﬂashes green.

Lift handset.

To place your Direct Inward Line into the Night Mode:

• The key lights on green when you connect to your caller.

Press DND.

• Your DND ﬂashes.

• This also enables Do Not Disturb for your extension.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

42 ◆ Features DSX Feature Handbook

Direct Line Access

Description

Priority users can access lines directly. Direct Line Access also lets maintenance personnel access and test individual lines.

Direct Line Access lets an extension user access (seize) an individual line. After seizing the line, the user can dial any outside telephone number without restriction. An extension’s Class of Service allows or denies Direct Line Access. Direct Line Access is normally only provided for attendants, priority users and maintenance personnel.

Operation

Using Direct Line Access

To place a call over a speciﬁc line using Direct Line Access:

Lift the handset.

Press INTERCOM.

Dial 1 plus the line number (e.g., 01 for line 1).

• If you hear busy tone, you may be able to dial 2 to queue for the line. See Line Queuing / Line Callback (page 102) for more.

Dial the outside number.

Direct Line Access

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

DSX Feature Handbook Features ◆ 43

Direct Station Selection (DSS)

Description

Quickly place and Transfer calls to co-workers, without having to look up or dial your coworker’s extension numbers.

• If you enable an extension’s DSS Keys and leave the extension’s default Prime Line programming intact, the line keys automatically change to DSS keys when the user lifts the handset.

If an extension’s Direct Station Selection (DSS) Keys are enabled, Feature Keys automatically become Direct Station Selection (DSS) keys when the user presses INTERCOM. Direct Station Selection provides an extension user with one-button Intercom access and Transfer to co-workers. Each DSS key also provides a Busy Lamp Field (BLF) for the assigned co-worker.

When the DSS/BLF key is: The covered extension is:

Off Idle

On Busy or ringing

Important

Flashing fast In Do Not Disturb

44 ◆ Features DSX Feature Handbook

Operation

Placing a Call using a DSS Key

To place a call to a co-worker using a DSS key:

Lift the handset.

Direct Station Selection (DSS)

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Press INTERCOM.

• Your DSS keys show the status of the assigned extension: Off = Idle On = Busy or ringing Fast ﬂash = in Do Not Disturb

Press DSS key for the co-worker you want to call.

Transferring a Call using a DSS Key

To Transfer a call to a co-worker using a DSS key:

Place or answer an outside call.

Press INTERCOM.

• Your DSS keys show the status of the assigned extension: Off = Idle On = Busy or ringing Fast ﬂash = in Do Not Disturb

Press DSS key for the co-worker you want to call.

Do one of the following:

Press TRANSFER to have the Transfer go through unscreened.

Wait for your co-worker to answer if you want them to screen the transfer, then press TRANSFER.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

User Programmable Feature

Setting Up DSS Keys

Feature Mnemonic Operation Access Level

DSS

#BLF

(#253)

DSX Feature Handbook Features ◆ 45

#BLF

+ Press Feature Key + HOLD + Enter extension

number + Volume Up + Program another key or

SPEAKER to exit.

1-5

Direct Station Selection (DSS) Console

Description

DSS Consoles provide one-touch access to extensions, lines, and system features.

The DSS Console (P/N 1090024 for black and P/N 090029 for white) gives a keyset user one-button access to extensions, lines, and selected features. This saves time for users that do a lot of call processing such as operators or dispatchers).

The system allows you to install 4 DSS Consoles maximum per system. DSS Consoles use their own digital station port and do not require a separate power supply. In programming, you assign each installed console to an “owner” keyset. Each console can only have one owner.

You can assign the following types of Feature Keys to a DSS Console.:

• Account Code • Intercom Directory Dialing • Save Number Dialed

• Call Coverage (immediate, delayed or no ring)

• Call Forwarding • Message Center • Speed Dial, System

• Group Call Pickup (immediate, delayed or no ring)

• Headset key • Page Zones • Voice Mail Conversation

• Hotline • Park Orbit

• Line keys • Speed Dial, Personal

• Night key • Split

Record

46 ◆ Features DSX Feature Handbook

Direct Station Selection (DSS) Console

Default DSS Console Key Assignments

The following illustration shows the default DSS Console key assignments.

1093100 -3

300 301 302 303 304 305

306 307 308 309 310 311

312 313 314 315 316 317

318 319 320 321 322 323

324 325 326 327 328 329

Features

330 331 332 333 334 335

336 337 338 339 340 341

342 343 344 345 346 347

RELEASE

ALL

CALL

Park 60 Park 61

TRANSFERANSWER

Page 1 Page 2 Page 3

NightPark 62 Park 63 Park 64 Park 65 Park 66

DSX Feature Handbook Features ◆ 47

Direct Station Selection (DSS) Console

DSS Console Feature Key Assignments

DSS Console Feature Key Assignments (Page 1 of 4)

Key Type Description Key Code and Data Operation

Undeﬁned

Line

(page 100)

Park Orbit

(page 119)

Hotline

(page 90)

Use this option to designate a Feature Key as

N/A

undeﬁned (no function).

Use this option to assign a Feature Key as a line key.

3 + nn (line

number 1-64)

• Press the key to place or answer call.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . Line is idle or not installed.

On (red) . . . . . . . . . . . A co-worker is busy on the line or has the line on Exclusive Hold.

On (green) . . . . . . . . . You are busy on the line.

Wink On (red) . . . . . . . On System Hold at a co-worker’s extension.

Wink On (green) . . . . . . On System Hold at your extension.

Double Wink On (green). On Exclusive Hold or recalling your extension.

Slow Flash (red) . . . . . . Line is ringing.

Slow Flash (green):. . . . Line is ringing or your extension directly.

Use this option to assign a Feature Key as a Park Orbit key.

4 + nn (Park Orbit

60-69)

• Press key to Park or retrieve parked call.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . Orbit is idle.

On . . . . . . . . . . . Orbit is holding a parked call.

Wink On (green) . . . Orbit is holding a call you parked.

Use this option to assign a Feature Key as a Hotline key. You cannot set up a hotline for an

5 + nnn (extension

number)

• Press key to call Hotline partner.

outside line.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . Partner extension is idle.

On . . . . . . . . . . . Partner extension is busy or ringing.

Medium Flash . . . . Partner extension is in DND for outside calls (option 1).

Fast Flash. . . . . . . Partner extension is in DND for Intercom calls (option 2) or All Calls (option 3).

Call Coverage

Immediate Ring

(page 19)

Use this option to assign a Feature Key as an immediately ringing Call Coverage Key.

6 + nnn (extension

number)

• Press key to call covered extension or pick up ringing call.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . Covered extension is idle.

On . . . . . . . . . . . Covered extension is busy.

Slow Flash . . . . . . Covered extension is ringing.

Medium Flash . . . . Covered extension is in DND for outside calls (option 1).

Fast Flash. . . . . . . Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3).

48 ◆ Features DSX Feature Handbook

Direct Station Selection (DSS) Console

DSS Console Feature Key Assignments (Page 2 of 4)

Key Type Description Key Code and Data Operation

Call Coverage No

Ring

(page 19)

Call Coverage

Delay Ring

(page 19)

Group Pickup

Immediate Ring

(page 79)

Use this option to assign a Feature Key as a lamp only (no ring) Call Coverage Key.

7 + nnn (extension

number)

• Press key to call covered extension or pick up ringing call.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . Covered extension is idle.

On . . . . . . . . . . . Covered extension is busy.

Slow Flash . . . . . . Covered extension is ringing.

Medium Flash . . . . Covered extension is in DND for outside calls (option 1).

Fast Flash. . . . . . . Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3).

Use this option to assign a Feature Key as a delayed ringing Call Coverage Key.

8 + nnn (extension

number)

• Press key to call covered extension or pick up ringing call.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . Covered extension is idle.

On . . . . . . . . . . . Covered extension is busy.

Slow Flash . . . . . . Covered extension is ringing.

Medium Flash . . . . Covered extension is in DND for outside calls (option 1).

Fast Flash. . . . . . . Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3).

Use this option to assign a

Feature Key

as an

immediately ringing Group Call Pickup key.

9 + nn (Pickup Group

1-16)

• Press key to answer call ringing Pickup Group.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . No call is ringing the pickup group.

Slow Flash (green) . A call is ringing the pickup group.

Features

Group Pickup No

Ring

(page 79)

Group Pickup

Delay Ring

(page 79)

Page Zone

(page 116)

Use this option to assign a

Feature Key

as a

lamp only (no ring) Group Call Pickup key.

10 + nn (Pickup

Group 1-16)

• Press key to answer call ringing Pickup Group.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . No call is ringing the pickup group.

Slow Flash (green) . A call is ringing the pickup group.

Use this option to assign a Feature Key as a delay ring Group Call Pickup key.

11 + nn (Pickup

Group 1-16)

• Press key to answer call ringing Pickup Group.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . No call is ringing the pickup group.

Slow Flash (green) . A call is ringing the pickup group.

Use this option to assign a Feature Key as a Page Zone key.

13 + n (Page Zone 1-

7, 0 for All Call)

• Press key to Page into assigned zone.

Busy Lamp Field (BLF)

On . . . . . . . . . . . The assigned Page zone is busy.

On (green) . . . . . . The assigned Page zone is busy broadcasting an announcement you are making.

Off . . . . . . . . . . . The assigned Page zone is idle.

DSX Feature Handbook Features ◆ 49

Direct Station Selection (DSS) Console

DSS Console Feature Key Assignments (Page 3 of 4)

Key Type Description Key Code and Data Operation

System Speed

Dial

(page 149)

Personal Speed

Dial

(page 149)

Voice Mail

Record

(page 167)

Night

(page 112)

Use this option to assign a Feature Key as a System Speed Dial key. You assign the key to speciﬁc System Speed Dial bin.

• There is no BLF for this key type.

Use this option to assign a Feature Key as a Personal Speed Dial key. You assign the key to a speciﬁc Personal Speed Dial bin.

• There is no BLF for this key type.

Use this option to assign a Feature Key as a Voice Mail Record key.

• You must have voice mail installed to use this key.

• A voice prompt and periodic beep will remind you that your calls are being recorded.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . Conversation Record is off.

Fast Flash (green) . Conversation Record is on.

Use this option to assign a

Feature Key

as a

Night key. There are two options: System

Night key and UCD Night key. The System Night key puts all Key Ring lines and lines

terminated to Ring Group master numbers into the night mode. The UCD Night key puts all lines terminated to the UCD Group master number into the night mode.

14 + nnn (bin 001-

999)

15 + nnn (01-20)

17 + nnn (extension

number of valid Sub-

scriber Mailbox)

18 + CLEAR

(System Night key)

18 + UCD Group

master number

(UCD Night key)

• Press key to dial stored number.

• Press key to record conversation into mailbox.

• Press key to put Key Ring lines and lines terminated to Ring Group master into night mode.

• Press key to put lines terminated to UCD master into night mode.

Busy Lamp Field (BLF)

On . . . . . . . . . . . Night mode is on.

Off . . . . . . . . . . . Night mode is off.

Split

(page 154)

Use this option to assign a programmable key as a Split key.

See Split (Alternate) (page 154) for more.

• There is no BLF for this key type.

Intercom

Directory Dialing

(page 54)

Use this option to assign a programmable key as an Intercom Directory Dialing key.

• Press key to access Intercom Directory Dialing.

Busy Lamp Field (BLF)

On . . . . . . . . . . . Intercom Directory Dialing is active (being used).

Off . . . . . . . . . . . Intercom Directory Dialing is inactive (off).

Message Center

(page 167)

Use this option to assign a Feature Key as a Message Center key.

24 + nnn (extension

number)

• Press key to call Message Center Mailbox.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . No messages waiting in the Message Center Mailbox.

Fast Flash (green) . Messages waiting in the Message Center Mailbox.

50 ◆ Features DSX Feature Handbook

Direct Station Selection (DSS) Console

DSS Console Feature Key Assignments (Page 4 of 4)

Key Type Description Key Code and Data Operation

Save Number

Dialed

(page 138)

Account Code

(page 10)

Call Forwarding

(page 21)

Use this option to assign a Feature Key as a Save Number Dialed key.

• There is no BLF for this key type.

While on a call:

• Press key to save the number you just dialed.

While idle:

• Press key to redial a previously saved number.

Use this option to assign a Feature Key as an Account Code key.

1. Place or answer out-

side call.

2. Press key.

3. Enter Account Code.

4. Press key to return to

the call.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . Not in Account Code mode or not entering Account Codes.

Fast Flash (green) . In the Account Code entry mode.

On (green) . . . . . . On a call for which the user has entered an Account Code.

Use this option to assign a Feature Key as a Call Forwarding key.

• Press key instead of pressing

COM

Busy Lamp Field (BLF)

Off . . . . . . . . . . . Extension not call forwarded or in the Call Forwarding setup mode.

Fast Flash. . . . . . . In the Call Forwarding setup mode.

Wink Off . . . . . . . . Extension has Call Forwarding enabled.

Features

INTER-

and dialing *3.

Headset

(page 85)

Use this option to assign a Feature Key as a Headset key.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . Extension is not in the headset mode.

On . . . . . . . . . . . Extension is in the headset mode.

• Press key to enable or disable headset mode.

DSX Feature Handbook Features ◆ 51

Direct Station Selection (DSS) Console

Operation

See DSS Console Feature Key Assignments (page 48).

Using the Speed Processing Keys on the DSS Console

To use the ANSWER key:

Press ANSWER to answer any call ringing your extension.

To use the RELEASE key:

Press RELEASE to hang up (disconnect) your active call.

To use the TRANSFER key:

Press TRANSFER on your DSS Console instead of the TRANSFER key on your extension.

User Programmable Feature

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

DSS Console Hotline Key Assignments

Feature Mnemonic Operation Access Level

Hotline

#HL (#45)

#HL

+ Press ﬂashing Hotline key + Enter extension for

3-5

new Hotline partner + HOLD + Program another Hotline key or SPEAKER to exit.

52 ◆ Features DSX Feature Handbook

Directed Call Pickup

Description

Operation

Directed Call Pickup

Directed Call Pickup allows co-workers to answer each other’s calls.

Directed Call Pickup permits an extension user to intercept any type of call ringing another extension. With Directed Call Pickup, an extension user can pick up:

❥ Outside (Key Ring) calls ringing an extension

❥ Direct Inward Lines

❥ Transferred outside calls

❥ Ringing Intercom calls

❥ Recalls (e.g., Hold recall)

❥ Ring Group Calls (by dialing either the ringing extension’s number or the Ring Group master number)

❥ Ringing Call Coverage key calls

❥ Ringing Group Call Pickup calls

❥ Calls ringing the operator’s Operator Call key

Features

Using Directed Call Pickup

To intercept a call ringing a co-worker’s extension:

Lift the handset.

Dial * *.

Dial the number of the extension whose call you want to intercept.

• To intercept a call ringing an attendant, dial the attendant’s extension number (e.g., 300). Do not dial 0 or 01-04.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

DSX Feature Handbook Features ◆ 53

Directory Dialing

Description

Allows users to place Intercom or Speed Dial calls from a displayed list of names.

Directory Dialing allows a display keyset user to select a co-worker or outside call from a list of names, rather than dialing the phone number. There are three types of directory Dialing:

❥ System (Company-Wide) Speed Dial names. ❥ Intercom names (including extension, Ring Group and UCD Group names). ❥ Personal Speed Dial names.

Operation

Using Directory Dialing

To place a call using Directory Dialing:

Select the Directory Dialing type.

[DIRECTORY + EXTENSION] [DIR + EXT]

[DIRECTORY + PERSONAL] [DIR + PERS]

[DIRECTORY + COMPANY] [DIR + CMPY]

Select Intercom Directory Dialing.

• You can optionally dial 34 (while on hook).

Select Personal Speed Dial Directory Dialing.

• You can optionally dial 37 (while on hook).

Select System Speed Dial Directory Dialing.

• You can optionally dial 32 (while on hook).

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Do one of the following:

To place the call by scrolling:

ii.

Press Volume Up or Volume Down until the name you want to call displays.

[Dial] [Dial]

Select to call the displayed name.

To place the call by alphabetical dialing:

Dial the ﬁrst letter of the desired name.

• For example, dial 4 if the name begins with G, H, or I.

Look at your telephone’s display and dial the digit for the letter you want to call.

• In the example in step i:

1 if the name begins with G.

- Dial

ii.

- Dial

2 if the name begins with H.

- Dial 3 if the name begins with I.

• The ﬁrst name that begins with your selection displays. If you see there is no name stored for your selection.

Press Volume Up or Volume Down to scroll through all the names that begin with the

iii.

letter you selected.

Skip to the next step if the display name is the one you want to call.

iv.

[Dial] [Dial]

Select to call the displayed name.

UNLISTED NAME,

To exit Directory Dialing at any time:

Press SPEAKER.

54 ◆ Features DSX Feature Handbook

Distinctive Ringing

Description

Distinctive Ringing

Allows users to customize their telephone’s ringing so they’ll know when calls are just for them.

Distinctive Ringing allows the installer or keyset extension user to customize keyset ringing. This permits the user to determine the type of call just by listening to their keyset ring. Distinctive Ringing provides:

❥ Distinctive Ring Conﬁguration at Each Keyset

A keyset user can follow intuitive soft key menus to set up distinctive ringing for their phone. Their phone will even play back the new ring tones as the distinctive rings are being set up.

❥ Line Override (Distinctive Ringing by Line and Ringing Mode)

Each line can have its own distinctive ringing for each ring mode (day, night, or delay). This allows a keyset user, for example, to easily differentiate between new ringing calls and calls that are ringing their phone after a delay.

❥ Extension Ring Override

Each keyset extension can additionally override a line’s distinctive ringing with the extension’s own unique settings. Extension Ring Override helps identify ringing phones in large, open work areas.

❥ Key Ring Override

A keyset extension can set up unique ringing for each of its Call Coverage, Group Call Pickup, and line keys. If a user needs to know what type of call is ringing their phone, Key Ring Override will help.

❥ Unique Ringing for UCD Groups and Ring Groups

UCD Groups and Ring Groups can have their own distinctive rings. This allows a user to tell the difference between Intercom calls ringing their phone and UCD or Ring Group Calls.

Features

The Distinctive Ringing Hierarchy

An extension’s Distinctive Ringing uses the following hierarchy:

1. Key Ring Override

2. Extension Ring Override

3. Line Override

4. Default ringing assigned by the system

This means that Line Override will replace the default ringing assigned by the system. Extension Ring Override will in turn replace ringing set by Line Override. Finally, Key Ring Override will replace ringing set by Extension Override or ringing set by Line Override.

DSX Feature Handbook Features ◆ 55

Distinctive Ringing

Understanding Ring Types

The Ring Types determine how different types of calls rings extensions. Each Ring Type sounds unique because it uses one of the 10 available ring tones. The ﬁrst four Ring Types are assigned by default (see the table below). The last two (B and C) are unassigned by default but you can assign on your phone using Extension Override and Key Ring Override.

Ring Type Call Type

Intercom Intercom ringing

Ring Group Ring Group ringing

Recall Recall ringing

Ring “A” Type A ringing

Ring “B” Type B ringing

Ring “C” Type C ringing

The Ring Types

This includes ringing Intercom calls, as well as calls ringing Extension Hunting groups, Call Coverage keys and the operator’s Call key.

This includes Hold, Park or Transfer recall ringing.

This includes line key, loop key, Transfer, and DIL ringing. (You can reassign types A, B, and C ringing in Extension Override and Key Ring Override below.)

Not used (unassigned) by default. (You can reassign types A, B, and C ringing in Extension Override and Key Ring Override below.)

When Multiple Calls Ring an Extension

When multiple calls with different priorities are ringing an extension, the system prioritizes ringing according to the list below. All LEDs will ﬂash as appropriate for the type of call, but the telephone will ring only for the highest priority call.

1. INTERCOM Key

2. Line Key (from lowest to highest)

3. Loop Key (from lowest to highest)

56 ◆ Features DSX Feature Handbook

Operation

Distinctive Ring Conﬁguration

Using Distinctive Ring Conﬁguration

To customize a Ring Set for your extension:

[Menu + Ring

[Menu + MORE + Ring]

[Conﬁg]

[Cnfg]

Do one of the following.

Select the Distinctive Ringing options.

Select Distinctive Ring Conﬁguration.

Distinctive Ringing

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

Select a Ring Type to customize.

[Intercom] [Icm]

[Ring Group] [Rgrp]

[Recall] [Rcl]

[Ring “A”] [MORE + “A”]

[Ring “B”] [MORE + “B”]

[Ring “C”] [MORE + “C”]

Select to change the Intercom Ring Type.

Select to change the Ring Group Ring Type.

Select to change the Recall Ring Type.

Select to change Type A Ring Type.

Select to change Type B Ring Type.

Select to change Type C Ring Type.

Select a new ring tone.

Dial a new ring tone (0-9).

• You hear the selection you entered.

• You can optionally press SPEAKER to exit the Distinctive Ringing options.

[Cancel] [Cncl]

[Save] [Save]

Select to cancel and back up to the previous step.

Select to save your selection and back up to the previous step.

Set your customized ringing back to the system default.

[Default] [MORE + MORE + Dﬂt]

[Yes] [Yes]

[No] [No]

Select to cancel any custom settings and choose a default Ring Set. You see:

Are You Sure?(Y/N)

Select to default your extension’s ringing.

Select to back up without defaulting your ringing.

Exit Distinctive Ring Conﬁguration.

[Exit] [MORE + MORE + EXIT]

Select to exit Distinctive Ring Conﬁguration.

DSX Feature Handbook Features ◆ 57

Distinctive Ringing

Extension Override

Using Extension Override

To customize ringing for your extension’s outside calls:

[Menu + Ring]

[Menu + MORE + Ring]

[Assign]

[Asgn]

Select the ringing mode you want to change.

[Day Ring] [Day]

[Night Ring] [Nght]

[Delay Ring] [Dely]

[Exit] [Exit]

For the ringing mode selected, select the Ring Type.

Select the Distinctive Ringing options.

Select Extension Override.

Select day ring.

Select night ring.

Select delay ring.

Select to back up to the previous step without making any changes.

[RING “A” + EXIT] [“A” + MORE + EXIT]

[RING “B” + EXIT] [“B” + MORE + EXIT]

[RING “C” + EXIT] [“C” + MORE + EXIT]

[CO LINE] [MORE + Line + EXIT]

[Exit] [Exit]

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Select Ring Type A.

Select Ring Type B.

Select Ring Type C.

Select to have ringing follow Line Override.

Press repeatedly to back up step-by-step.

58 ◆ Features DSX Feature Handbook

Key Ring Override

Using Key Ring Override

To assign a Ring Type to a Call Coverage, Group Call Pickup, or line key:

[Menu + Ring]

[Menu + MORE + Ring]

[Key]

Select a key type to customize.

Select the Distinctive Ringing options.

Select Key Ring Override.

Distinctive Ringing

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

[Call Coverage] [Cck]

[Pickup] [Pkup]

[Line] [Line]

[Exit] [Exit]

Select your Call Coverage keys.

• Your Call Coverage keys light.

Select your Group Call Pickup keys.

• Your Group Call Pickup keys light.

Select your line keys.

• Your line keys light.

Press repeatedly to back up step-by-step.

Press the key for which you want to set the Ring Type.

Do one of the following.

For the key selected, choose the Ring Type.

• Dial 1 for Ring Type A.

• Dial 2 for Ring Type B.

• Dial 3 for Ring Type C.

• Dial 0 to Select to have ringing follow Line Override.

For the key selected, press the key repeatedly to choose the ringing mode.

• For line key night ring only (lamp only in the day):

- Press key until it ﬂashes slowly green.

- Not for Group Call Pickup or Call Coverage keys.

• For delay ring day and night:

- Press key until it ﬂashes fast green.

• For lamp only (no ring) day and night:

- Press key until it is on red.

• For immediate ring day and night: Press key until it is on green.

Press another key to program, or SPEAKER to exit.

DSX Feature Handbook Features ◆ 59

Do Not Disturb

Description

DND permits an extension user to work by the phone undisturbed by incoming calls and announcements.

Do Not Disturb (DND) blocks incoming calls, Off-Hook Signaling and Paging announcements. An extension user can activate DND anytime while on a call or while their phone is idle. Once activated, incoming outside calls still ﬂash the line keys. The user may use the phone in the normal manner for placing and processing calls.

Do Not Disturb provides the following 4 DND options:

(1) Incoming outside calls blocked (2) Incoming Intercom calls blocked (3) All incoming calls blocked (0) Cancel Do Not Disturb

(1) Incoming Outside Calls Blocked Ringing for outside calls, including:

(2) Incoming Intercom Calls Blocked • Incoming Intercom calls

(3) All Incoming Calls Blocked • All calls blocked by Option 1 and Option 2.

(0) Cancel Do Not Disturb • Option 0 cancels Do Not Disturb

Do Not Disturb Options

This DND option: Blocks these calls:

• Key Ring calls

• Off Hook Ringing

• Call Coverage Keys

• Group Call Pickup keys

• Transferred outside calls

• Hold, Park, and Transfer recalls

• Circular or Terminal Extension Hunting calls

• DILs to the extension (if the extension is not the night mode termination)

• DILs to a Ring Group or UCD Group master number (if the extension is in the group)

• Transferred Intercom calls

• Paging announcements

• Ringing from Intercom calls to the Ring Group master number (if the extension is in the group)

• Extension hunting calls that normally ring the extension

Do Not Disturb BLF for Hotline and Call Coverage Keys

The following charts show the Do Not Disturb Busy Lamp Field ﬂash rates for Hotline and Call Coverage keys.

Hotline Busy Lamp Indications

When the key is: The covered extension is:

Off Idle or not installed

On Busy or ringing Intercom call

Medium Flash In DND for outside calls (option 1)

Fast Flash In DND for Intercom calls (option 2)

or All Calls (option 3)

60 ◆ Features DSX Feature Handbook

When the key is: The covered extension is:

Note: When transferring an outside call to an extension in DND, the Transfer will be blocked if the extension has enabled DND for all calls (type 3) or DND for outside calls (type 1). The Transfer will be allowed if the extension has enabled DND for Intercom calls (type 2).

Operation

Enabling or Disabling Do Not Disturb

To enable or disable DND an extension:

Do Not Disturb

Call Coverage Key Busy Lamp Indications

Off Idle or not installed

On Busy

Slow ﬂash Ringing

Medium ﬂash In DND for outside calls (option 1)

Fast Flash In DND for Intercom calls (option 2)

or All Calls (option 3)

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

While on-hook, press DND.

Select the DND type.

• If you don’t select a type within 10 seconds:

- If DND is enabled, the system automatically disables DND for your extension, or

- If DND is disabled, the system automatically enables DND type 3 for your extension.

[Off] [Off]

[External] [Ext]

[Intercom] [Icm]

Select to turn off (cancel) Do Not Disturb.

• Alternately dial 0.

Select to block incoming outside calls only.

• Alternately dial 1.

Select to block incoming Intercom calls only.

• Alternately dial 2.

• Your Intercom callers will hear DND tone and see the display DO NOT DISTURB.

[All] [All]

Select to block all incoming calls.

• Alternately dial 3.

• Your Intercom callers will hear DND tone and see the display

[Exit] [N/A]

Your telephone’s display shows the type of DND you enabled.

Select to return to idle.

• Your DND key is on.

If you are on a call (or anytime your telephone is not idle):

Pressing DND does one of the following.

DO NOT DISTURB.

If DND is enabled, the system automatically disables DND for your extension.

If DND is disabled, the system automatically enables DND type 3 for your extension.

DSX Feature Handbook Features ◆ 61

Do Not Disturb Override

Description

Easily override a co-worker’s Do Not Disturb.

Do Not Disturb Override lets an extension user override another extension’s Do Not Disturb. This allows a priority employee (such as a supervisor or executive) to get through to a co-worker right away while the coworker’s phone is in Do Not Disturb. DND Override is available to all extensions that have DND Override set in their Class of Service. It is also available to any extension that has a Hotline key for a co-worker, even without the Class of Service option enabled.

Operation

Do Not Disturb Override

To use Do Not Disturb Override:

Dial your co-worker’s extension or press their Hotline key.

• You hear DND tone and see DO NOT DISTURB in your display.

• If you hear busy or ring/busy tone instead, your co-worker is busy on a call.

[DND Override] [Ovrd]

Select to override the extension’s Do Not Disturb.

• Alternately dial 1.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

The system automatically places a ringing Intercom call to your co-worker.

62 ◆ Features DSX Feature Handbook

Door Box

Description

Door Box Relays

Door Box Alerts

Door Box

Use a Door Box to remotely monitor an entrance door.

The Door Box (P/N 922450) is a self-contained analog Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones or ringing to all extensions programmed to receive chimes. To answer the chime or ringing, the called extension user just lifts the handset. This lets the extension user talk to the visitor at the Door Box. The Door Box is convenient to have at a delivery entrance, for example. It is not necessary to have company personnel monitor the delivery entrance; they just answer the Door Box instead.

Any keyset extension that receives Door Box chimes or ringing can control a control relay, which in turn typically enables an electric strike on an entrance door next to the Door Box.

The system uses Ring Groups to control Door Box alerts. When a visitor at the door presses the Door Box call button, the Door Box will alert (chime or ring) all the extensions in the Ring Group to which the Door Box belongs. For example, if Door Box 309 and extensions 301 and 302 are in Ring Group 1, pressing the call button alerts 301 and 302.

Features

Operation

Calling from the Door Box

To place a call from the Door Box:

Press the Door Box call button.

When someone inside the building answers your call, speak toward the Door Box.

To place a call to the Door Box from a keyset:

To answer Door Box chimes or ringing:

• Once you press the call button, you can not control the call. You must wait for someone to answer.

Calling to the Door Box

Lift handset and press INTERCOM.

• At a single line set, just lift the handset.

Dial the Door Box extension number.

• You hear two beeps, then conversation with the visitor at the door.

Answering Door Box Chimes

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Lift the handset.

• Door Box chimes are not available at single line telephones.

DSX Feature Handbook Features ◆ 63

Door Box

In these instructions:

Controlling the Door Strike

To activate the Door Box relay (which in turn controls the door strike):

• Once set up in programming, this option is available to any member of the Door Box Ring Group as well as any extension with a Call Coverage key for the Door Box Ring Group.

Place or answer a Door Box call.

Do one of the following.

[Super Display Soft Key] [Keyset Soft Key]

[Open] [Open]

[Close] [Close]

Select to open the Door Box relay (if closed/activated).

• Alternately press FLASH.

Select to close the Door Box relay (if open/deactivated).

• Alternately press FLASH.

At a single line telephone, hookﬂash to open or close the Door Box relay,

64 ◆ Features DSX Feature Handbook

Extended Ringing

Description

Operation

Extended Ringing

Lets calls ring longer that usual to assist co-workers that can’t readily get to their phones.

Extended Ringing forces an unanswered call to ring a telephone an extended number of times before rerouting. This helps a users that cannot get to their phone quickly to pick up calls (such as a warehouse worker). Extended Ringing is available with the following features:

❥ Direct Inward Line

DILs ring for an extended period before routing to the overﬂow destination.

❥ Transfer

Transferred outside calls ring for an extended period before recalling the transferring extension.

None

Features

DSX Feature Handbook Features ◆ 65

Extension Hunting

Description

Automatically route calls to co-workers that work closely together.

Extension Hunting routes calls to a predeﬁned group of hunt group member extensions. A call rings in sequence through the hunt group until answered at a member extension. Extension Hunting is helpful, for example, for a group of co-workers that share responsibility for answering calls. Each call cycles through the group until an available member picks it up.

There are three types of Extension Hunting:

❥ Circular Hunting

❥ Terminal Hunting

❥ Uniform Call Distribution (UCD) Hunting

Circular Hunting

A Circular Hunting group consists of a group of extensions programmed into a Circular Hunting list. A call unanswered at a member extension rings the next extension in the programmed list. If unanswered, the call will continue to cycle through the hunt group. Depending on the hunt type (see below), Circular Hunting will occur for transferred outside calls, DILs to a hunt group member, and ringing Intercom calls. Hunting does not occur for Key Ring and Ring Group calls.

Terminal Hunting

A Terminal Hunting group consists of a group of extensions programmed into a Terminal Hunting list. A call unanswered at a member extension rings the next extension in the programmed list. The call will cycle through the group once, until it reaches the last extension in the list. Unlike Circular Hunting, the call will not cycle back to the top of the hunt list. Depending on the hunt type (see below), Terminal Hunting will occur for transferred outside calls, DILs to a hunt group member, and ringing Intercom calls. Hunting does not occur for Key Ring and Ring Group calls.

Uniform Call Distribution (UCD) Hunting

Like Circular and Terminal Hunting, a UCD Hunting also consists of a group of extensions programmed into a hunt list. The system routes calls into a UCD Group according to the frequency of use of the member extensions. The ﬁrst extension rung is the member that has been idle the longest. The last extension rung is the member that has been idle the shortest.

Each member of the group is additionally associated with a UCD Master Extension Number. To activate UCD Hunting, an incoming call must route to the UCD Group master number. This is done by placing an Intercom call to the master number, transferring a call to the master number or setting up a DIL to the master number. When all members of the UCD Group are busy, the call can route to the programmed UCD Overﬂow destination.

66 ◆ Features DSX Feature Handbook

Operation

Sending a Call to a Terminal or Circular Hunting Group

To send a call to a Terminal or Circular Hunting Group:

Do one of the following.

Extension Hunting

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Transfer an outside call to a hunt group member.

Set up a DIL to a hunt group member.

Place a ringing Intercom call to a hunt group member.

Set up a hunt group member as a line’s overﬂow destination.

Sending a Call to a UCD Group

To send a call to a UCD Group:

Do one of the following.

Transfer a call to the UCD Group master number.

Set up a DIL to the UCD Group master number.

Place an Intercom call to the UCD Group master number.

Set up the UCD Group master number as a line’s overﬂow destination.

Removing/Reinstalling your Extension from your UCD Group

To temporarily remove/reinstall your extension from your UCD Group:

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

Press INTERCOM and dial *5.

Do one of the following:

Press SPEAKER to hang up.

Dial 4 to return your extension to your UCD Group.

Dial 6 to remove your extension from your UCD Group.

DSX Feature Handbook Features ◆ 67

Extension Locking

Description

When they leave the ofﬁce, a keyset user can secure their phone to prevent unauthorized use.

Extension Locking allows a keyset extension user to secure their phone when they leave the ofﬁce. The user may want to do this if their phone has Toll Restriction and Class of Service options enabled that could be easily abused. While locked, the restrictions set up in Class of Service 15 and Toll Level 7 are in force at the extension. When the user returns, they just unlock their extension to return it to normal operation.

You’ll need to program the restrictions in Class of Service 15 and Toll Level 7 separately.

Walking Class of Service and Extension Locking

Walking Class of Service overrides Extension Locking. For example:

❥ Extension 301 is permitted by their Class of Service and Toll Restriction to use Paging and place long

distance calls.

❥ Extension 306 locks their extension. While locked, Class of Service 15 prevents Paging and Toll Level 7

prevents long distance calls. These features are no longer available at extension 306.

❥ The extension 301 user goes to extension 306 and implements Walking Class of Service.

❥ The extension 301 user can then use 306 to make long distance calls and Page (even though 306 was

locked to prevent those features).

Operation

Locking and Unlocking Your Extension

To lock your extension:

Press INTERCOM and dial ##5.

To unlock your extension:

To enter your PIN number (if you don’t have one assigned):

• While your extension is locked, DND winks on and you hear pulsating dial tone when you press INTERCOM.

Press INTERCOM and dial ##5. Your hear pulsating dial tone when you press INTERCOM.

When you see ENTER PIN CODE:

• Enter your PIN number +

HOLD.

Entering or Changing Your PIN Number

Press INTERCOM and dial ##6.

When you see ENTER NEW PIN:

• Enter your new PIN number + HOLD.

• When entering your PIN number:

CLEAR erases your entire entry.

- REDIAL backspaces over (erases) the last digit entered.

When you see REENTER NEW PIN:

• Conﬁrm your entry by reentering your new PIN number.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

68 ◆ Features DSX Feature Handbook

Entering or Changing Your PIN Number

When you see NEW PIN ACCEPTED:

[Exit] [Exit]

To change your PIN number (if you already have one assigned):

Press INTERCOM and dial ##6.

When you see ENTER PIN CODE:

• Enter your current PIN number + HOLD.

When you see ENTER NEW PIN:

• Enter your new PIN number + HOLD.

• When entering your PIN number:

- CLEAR erases your entire entry.

- REDIAL backspaces over (erases) the last digit entered.

When you see REENTER NEW PIN:

• Conﬁrm your entry by reentering your new PIN number.

When you see NEW PIN ACCEPTED:

[Exit] [Exit]

Select to exit PIN number programming.

Extension Locking

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

In these instructions:

Unlocking an Extension from the Attendant’s Phone

[Super Display Soft Key] [Keyset Soft Key]

To unlock an extension (and clear the extension’s PIN number) from the attendant’s phone:

Press INTERCOM and dial ##3.

• You must have a PIN number entered for your phone to use this feature.

When you see ENTER PIN CODE:

• Enter your PIN number + HOLD.

When you see ENTER EXTENSION:

• Enter the number of the extension you want to unlock + HOLD.

When you see CLEAR PIN: xxx, do one of the following:

[YES] [YES]

[NO] [NO]

Select to unlock the extension entered in step 3 above.

Select to back up to step 2 without unlocking.

DSX Feature Handbook Features ◆ 69

Feature Keys

Description

Feature Keys simplify feature operation.

Each keyset has Feature Keys. These Feature Keys simplify placing calls, answering calls and using certain features. You can customize the function of any keyset’s Feature Keys from the system program and the User Programmable Features.

The 22-Button Standard and Display Tele-

phones

feature 12 Feature Keys.

The 34-Button Display Telephone features 24 Feature Keys.

34-Button Super Display Telephone also

The features 24 Feature Keys.

You can assign the following types of Feature Keys to an extension.

• Account Code • Intercom Directory Dialing • Park Orbit

• Call Coverage (immediate, delayed or no ring)

• Line keys • Reverse Voice Over

• Call Forwarding • Message Center • Save Number Dialed

• Call Timer • Loop Key, Fixed • Speed Dial, Personal

• Group Call Pickup (immediate, delayed or no ring)

70 ◆ Features DSX Feature Handbook

• Loop Key, Switched • Speed Dial, System

• Headset key • Night key • Split

• Hotline • Page Zones • Voice Mail Conversation

Extension Feature Key Assignments

Feature Keys

Record

Extension Feature Key Assignments (Page 1 of 5)

Key Type Description Key Code and Data Operation

Undeﬁned

Use this option to designate a Feature Key as

undeﬁned (no function).

Loop Key

(Switched)

Use this option to assign a Feature Key as a Switched Loop key.

• Press the key to place or answer call.

(page 103)

Busy Lamp Field (BLF)

Off . . . . . . . . .Loop key idle.

On (green) . . . .You are busy on a loop key call.

Slow Flash . . . .Line is ringing.

Loop Key (Fixed)

(page 103)

Use this option to assign a Feature Key as a Fixed Loop key.

02 + nn (Line Group

90-98)

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . Loop key idle.

On (green) . . . . . . . . . You are busy on a loop key call.

Slow Flash . . . . . . . . . Line is ringing.

Line

(page 100)

Use this option to assign a Feature Key as a line key.

03 + nn (line

number 1-64)

• Press the key to place or answer call.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . Line is idle or not installed.

On (red) . . . . . . . . . . . A co-worker is busy on the line or has the line on Exclusive Hold.

On (green) . . . . . . . . . You are busy on the line.

Wink On (red) . . . . . . . On System Hold at a co-worker’s extension.

Wink On (green) . . . . . . On System Hold at your extension.

Double Wink On (green). On Exclusive Hold or recalling your extension.

Slow Flash (red) . . . . . . Line is ringing.

Slow Flash (green):. . . . Line is ringing or your extension directly.

Features

N/A

Park Orbit

(page 119)

Use this option to assign a Feature Key as a Park Orbit key.

04 + nn (Park Orbit

60-69)

• Press key to Park or retrieve parked call.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . Orbit is idle.

On. . . . . . . . . . . . . . . Orbit is holding a parked call.

Wink On (green) . . . . . . Orbit is holding a call you parked.

DSX Feature Handbook Features ◆ 71

Feature Keys

Extension Feature Key Assignments (Page 2 of 5)

Key Type Description Key Code and Data Operation

Hotline

(page 90)

Call Coverage

Immediate Ring

(page 19)

Call Coverage No

Ring

(page 19)

Use this option to assign a Feature Key as a Hotline key.

05 + nnn (extension

number)

• Press key to call

A keyset user can use the #HL user-programmable procedure to change the Hotline assignments on their console.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . Partner extension is idle.

On . . . . . . . . . . . . . . Partner extension is busy or ringing.

Medium Flash . . . . . . . Partner extension is in DND for outside calls (option 1).

Fast Flash

Use this option to assign a Feature Key as an immediately ringing Call Coverage Key.

. . . . . . . . . . Partner extension is in DND for Intercom calls (option 2) or All Calls (option 3).

06 + nnn (extension

• Press key to call cov-

number)

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . Covered extension is idle.

On . . . . . . . . . . . . . . Covered extension is busy.

Slow Flash . . . . . . . . . Covered extension is ringing.

Medium Flash . . . . . . . Covered extension is in DND for outside calls (option 1).

Fast Flash

Use this option to assign a Feature Key as a lamp only (no ring) Call Coverage Key.

. . . . . . . . . . Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3).

07 + nnn (extension

• Press key to call cov-

number)

Hotline partner.

ered extension or pick up ringing call.

Call Coverage

Delay Ring

(page 19)

Group Pickup

Immediate Ring

(page 79)

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . Covered extension is idle.

On . . . . . . . . . . . . . . Covered extension is busy.

Slow Flash . . . . . . . . . Covered extension is ringing.

Medium Flash . . . . . . . Covered extension is in DND for outside calls (option 1).

Fast Flash

Use this option to assign a Feature Key as a delayed ringing Call Coverage Key.

. . . . . . . . . . Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3).

08 + nnn (extension

• Press key to call cov-

number)

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . Covered extension is idle.

On . . . . . . . . . . . . . . Covered extension is busy.

Slow Flash . . . . . . . . . Covered extension is ringing.

Medium Flash . . . . . . . Covered extension is in DND for outside calls (option 1).

Fast Flash

Use this option to assign a immediately ringing Group Call Pickup key.

. . . . . . . . . . Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3).

Feature Key

as an

09 + nn (Pickup

• Press key to answer

Group 1-16)

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . No call is ringing the pickup group.

Slow Flash (green) . . . . A call is ringing the pickup group.

ered extension or pick up ringing call.

call ringing Pickup Group.

72 ◆ Features DSX Feature Handbook

Feature Keys

Extension Feature Key Assignments (Page 3 of 5)

Key Type Description Key Code and Data Operation

Group Pickup No

Ring

(page 79)

Group Pickup

Delay Ring

(page 79)

Page Zone

(page 116)

System Speed

Dial

(page 149)

Use this option to assign a

Feature Key

as a

lamp only (no ring) Group Call Pickup key.

10 + nn (Pickup

Group 1-16)

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . No call is ringing the pickup group.

Slow Flash (green) . . . . A call is ringing the pickup group.

Use this option to assign a Feature Key as a delay ring Group Call Pickup key.

11 + nn (Pickup

Group 1-16)

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . No call is ringing the pickup group.

Slow Flash (green) . . . . A call is ringing the pickup group.

Use this option to assign a Feature Key as a Page Zone key.

13 + n (Page Zone 1-

7, 0 for All Call)

Busy Lamp Field (BLF)

On . . . . . . . . . . . . . . The assigned Page zone is busy.

On (green)

Off . . . . . . . . . . . . . . The assigned Page zone is idle.

Use this option to assign a Feature Key as a

. . . . . . . . . . The assigned Page zone is busy broadcasting an announcement you are making.

14 + nnn (bin 001-

System Speed Dial key. You assign the key to speciﬁc System Speed Dial bin.

• There is no BLF for this key type.

999)

• Press key to answer call ringing Pickup Group.

Features

• Press key to answer call ringing Pickup Group.

• Press key to Page into assigned zone.

• Press key to dial stored number.

Personal Speed

Dial

(page 149)

Call Timer

(page 26)

Voice Mail

Record

(page 167)

Use this option to assign a Feature Key as a Personal Speed Dial key. You assign the key to a speciﬁc Personal Speed Dial bin.

• There is no BLF for this key type.

Use this option to assign a Feature Key as a Call Timer key. There are two types of timer key: manual and automatic.

Busy Lamp Field (BLF)

On . . . . . . . . . . . . . . Call Timer on.

Off . . . . . . . . . . . . . . Call Timer off.

Use this option to assign a Feature Key as a voice mail Record key.

• You must have voice mail installed to use this key.

• A voice prompt and periodic beep will remind you that your calls are being recorded.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . Conversation Record is off.

Fast Flash (green) . . . . Conversation Record is on.

15 + nnn (bin 01-20)

16 + n (1=manual,

2=automatic)

17 + nnn (extension

number of valid Sub-

scriber Mailbox)

• Press key to dial stored number.

• Press key to start or stop Call Timer.

• Press key to record conversation into mailbox.

DSX Feature Handbook Features ◆ 73

Feature Keys

Extension Feature Key Assignments (Page 4 of 5)

Key Type Description Key Code and Data Operation

Night

(page 112)

Split

(page 154)

Intercom

Directory Dialing

(page 54)

Reverse Voice

Over Key

(page 132)

Use this option to assign a

Feature Key

as a

Night key. There are two options: System

Night key and UCD Night key. The System Night key puts all Key Ring lines and lines

terminated to Ring Group master numbers

18 + CLEAR

(System Night key)

18 + UCD Group

master number

(UCD Night key)

into the night mode. The UCD Night key puts all lines terminated to the UCD Group master number into the night mode.

Busy Lamp Field (BLF)

On . . . . . . . . . . . . . . Night mode is on.

Off . . . . . . . . . . . . . . Night mode is off.

Use this option to assign a programmable key

as a Split key.

• There is no BLF for this key type.

Use this option to assign a programmable key

as an Intercom Directory Dialing key.

Busy Lamp Field (BLF)

On . . . . . . . . . . . . . . Intercom Directory Dialing is active (being used).

Off . . . . . . . . . . . . . . Intercom Directory Dialing is inactive (off).

Use this option to assign a Feature Key as a Reverse Voice Over key.

23 + nnn (extension

number)

• Press key to put Key Ring lines and lines terminated to Ring Group master into night mode.

• Press key to put lines terminated to UCD master into night mode.

See Split (Alternate) (page 154) for more.

• Press key to access Intercom Directory Dialing.

• While on a handset call, press key to place a private Intercom call to covered extension.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . Assigned extension is idle.

On . . . . . . . . . . . . . . Assigned extension is busy or ringing.

Medium Flash . . . . . . . Assigned extension is in DND for outside calls (option 1).

Message Center

(page 167)

Fast Flash

Use this option to assign a Feature Key as a Message Center key.

. . . . . . . . . . Assigned extension is in DND for Intercom calls (option 2) or All Calls (option 3)

24 + nnn (extension

number)

• Press key to call Message Center Mailbox.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . No messages waiting in the Message Center Mailbox.

Fast Flash. . . . . . . . . . Messages waiting in the Message Center Mailbox.

Save Number

Dialed

(page 138)

Use this option to assign a Feature Key as a Save Number Dialed key.

• There is no BLF for this key type.

While on a call:

• Press key to save the number you just dialed.

While idle:

• Press key to redial a previously saved number.

74 ◆ Features DSX Feature Handbook

Feature Keys

Extension Feature Key Assignments (Page 5 of 5)

Key Type Description Key Code and Data Operation

Account Code

(page 10)

Call Forwarding

(page 21)

Headset

(page 85)

Use this option to assign a Feature Key as an Account Code key.

1. Place or answer out-

side call.

2. Press key.

3. Enter Account Code.

4. Press key to return to

the call.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . Not in Account Code mode or not entering Account Codes.

Fast Flash (green) . . . . In the Account Code entry mode.

On (green) . . . . . . . . . On a call for which the user has entered an Account Code.

Use this option to assign a Feature Key as a Call Forwarding key.

• Press key instead of pressing

and dialing *3.

COM

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . Extension not call forwarded or in the Call Forwarding setup mode.

Fast Flash. . . . . . . . . . In the Call Forwarding setup mode.

Wink Off . . . . . . . . . . . Extension has Call Forwarding enabled.

Use this option to assign a Feature Key as a Headset key.

• Press key to enable or disable headset mode.

Busy Lamp Field (BLF)

Off . . . . . . . . . . . . . . Extension is not in the headset mode.

On . . . . . . . . . . . . . . Extension is in the headset mode.

Features

INTER-

Operation

See Extension Feature Key Assignments (page 71).

User Programmable Feature

Programming Feature Keys

Feature Mnemonic Operation Access Level

Programmable Feature Key

#KP (#57)

Assignments

DSX Feature Handbook Features ◆ 75

#KP

+ Press key you want to program + HOLD + INTER-

+ Press Volume Up or Volume Down to select key

COM

option + HOLD + (Enter any additional data, if required +

HOLD) + Press Volume Up or Volume Down to select

another key to program, or

CONF + SPEAKER to exit.

3-5

Flash

Description

Extension users can access certain CO and PBX features by interrupting line loop current.

Flash allows an extension user to access certain CO and PBX features by interrupting line loop current. Flash lets an extension user take full advantage of whatever features the connected telco or PBX offers. You must set the Flash parameters for compatibility with the connected telco.

Operation

Flashing and Outside Line

To Flash the outside line you are on:

Do one of the following.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

At a keyset, press FLASH.

At a single line telephone, hookﬂash and dial #3.

76 ◆ Features DSX Feature Handbook

Flexible Numbering Plan

Description

Flexible Numbering Plan

Change the digits users dial for co-workers and other features.

The system’s Flexible Numbering Plan allows you to change the digits users dial to reach the attendant, other co-worker’s, outside lines, UCD Groups, and Ring Groups. The following chart shows the areas of the system number plan you can change.

Operation

None

For this feature:

Attendant Position (page 14) Reach the system operator(s) 0 or 01-04

Central Ofﬁce Calls, Placing

(page 33)

Direct Line Access (page 43) Directly access a line 101-164

Extension Hunting (page 66) Reach a UCD Group master number 700-707

Group Ring (page 81) Reach a a Ring Group master number 600-607

Intercom (page 93) Call a co-worker over the Intercom 300-427

You can change the digits a user

dials to:

Access a Line Group 90-98

These digits are

normally:

Features

DSX Feature Handbook Features ◆ 77

Forced Line Disconnect

Description

Disconnect a co-worker’s outside call in an emergency.

Forced Line Disconnect allows an extension user to disconnect (release) another extension’s active outside call. Forced Line Disconnect lets a user access a busy line in an emergency, when no other lines are available. Maintenance technicians can also use Forced Line Disconnect to release a line on which there is no conversation. This can happen if a line does not properly disconnect when the outside party hangs up.

Forced Line Disconnect abruptly terminates the active call on the line. Only

use this feature in an emergency and when no other lines are available.

Operation

Using Forced Line Disconnect

To disconnect a busy line:

CAUTION

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Do one of the following.

When you hear busy tone, dial # to disconnect the line.

Press the line key for the busy line.

Press INTERCOM and dial the line’s extension number (e.g., 101 for line 1).

• You hear Intercom dial tone and the line key goes out.

• You can now place a new call on the line.

78 ◆ Features DSX Feature Handbook

Group Call Pickup

Description

Operation

Group Call Pickup

Easily answer a call ringing your Pickup Group, even if you don’t know which extension is ringing.

Group Call Pickup allows an extension user to answer a call ringing an extension in their assigned Pickup Group. This permits co-workers in the same Pickup Group to easily answer each other’s ringing calls. The user can intercept the ringing call by dialing a code or pressing a programmed Group Call Pickup key. The system has a maximum of eight Pickup Groups, with an unlimited number of extensions in each group. However, an extension can be a member of only one pickup group.

Group Call Pickup can answer the following types of calls:

❥ Ringing Intercom calls

❥ Transferred calls

❥ Direct Inward Lines

❥ Calls on lines assigned to the Pickup Group

To simplify picking up calls, an extension can have Feature Keys assigned as Group Call Pickup keys. There are three types of Group Call Pickup keys: immediate ring, no ring (lamp only), or delayed ring.

Features

Answering a Pickup Group Call

To answer a call ringing a phone in your Pickup Group:

Lift the handset.

Do one of the following.

Press the ﬂashing Group Call Pickup key.

Press INTERCOM and dial *#.

User Programmable Feature

Changing the Group Call Pickup Key Ringing

Feature Mnemonic Operation Access Level

Group Call Pickup

#RA (#72)

#RAP

+ Group Call Pickup key repeatedly to select ring-

ing mode + SPEAKER to exit.

• Call Coverage Keys ﬂash as follows:

- Lamp only = On red

- Immediate ring = On green

- Delay ring = Fast ﬂash green.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

1-5

DSX Feature Handbook Features ◆ 79

Group Listen

Description

Use Group Listen to talk to an important client or customer and have your co-workers listen in on the meeting.

Group Listen permits a keyset user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the keyset user’s co-workers listen to the conversation. Group Listen turns off the keyset’s Handsfree microphone so the caller does not hear the co-worker’s voices during a Group Listen. When a keyset user sets up Group Listen, they hear their caller’s voice over the telephone speaker as well as their handset.

Operation

To set up Group Listen:

Place or answer a call using the handset.

Press SPEAKER twice (but do not hang up).

• SPEAKER ﬂashes slowly red.

Talk to the caller through your handset.

• You and your co-workers hear your caller’s voice over your telephone speaker.

• Your handsfree microphone and handset receiver are off.

Using Group Listen

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

To talk Handsfree after initiating Group Listen:

Press SPEAKER twice.

Hang up.

• SPEAKER is on.

• Talk to your caller using the Handsfree speaker and microphone.

To cancel Group Listen and return to your handset:

Do not hang up.

Press ﬂashing SPEAKER.

•

SPEAKER is off.

• Talk to your caller over your handset. Your co-workers can no longer hear your caller’s voice.

80 ◆ Features DSX Feature Handbook

Group Ring

Description

Operation

Placing and Transferring Ring Group Calls

Group Ring

Use Group Ring to call a group of co-worker’s simultaneously.

Group Ring allows you to arrange extensions into Ring Groups for answering calls. When a call comes into the Ring Group master number, all extensions in the group ring simultaneously. Any user in the Ring Group can answer the call just by lifting the handset. The ringing call can be:

❥ A Direct Inward Line to the Ring Group (i.e., terminated to the Ring Group master number).

❥ An outside call transferred to the Ring Group master number.

❥ An intercom call to the Ring Group master number.

The system provides up to 8 Ring Groups (1-8). The Ring Group master numbers are predeﬁned as 600-607, but can be any valid extension number not already in use.

An unanswered DIL to the Ring Group master number can be picked up by the Ring Group Mailbox.

Features

Placing an Intercom Call to a Ring Group

To make an Intercom call to a Ring Group:

Lift handset and press INTERCOM.

Dial the Ring Group number (e.g., 600).

Wait for co-worker to answer.

• If all Ring Group members are busy, your call will continue to ring until a group member becomes free.

Transferring a Call to a Ring Group

To Transfer your call to a Ring Group:

Press INTERCOM.

Dial the Ring Group number (e.g., 600).

Do one of the following:

To screen (announce) the Transfer:

Wait for a Ring Group member to answer then press TRANSFER.

To have the call go through unscreened (unannounced):

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

TRANSFER.

Press

• If your Transfer is unanswered, the call will return to you.

To return to the call before a Ring Group member picks it up:

Press the ﬂashing (green) line key.

DSX Feature Handbook Features ◆ 81

Group Ring

Answering Ring Group Calls

Answer a Call to a Ring Group

To answer a call ringing your Ring Group:

Do one of the following:

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

If the call doesn’t appear on a line or loop key:

Lift handset.

If the call appears on a line or loop key:

Press the ﬂashing line or loop key.

Answer a Call to Another Ring Group

To answer a call ringing another Ring Group (of which you are not a member):

Lift handset and press INTERCOM.

Dial ** and the Ring Group number (e.g., 600).

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

82 ◆ Features DSX Feature Handbook

Handsfree and Handsfree Answerback

Description

Handsfree

Handsfree Answerback and Forced Intercom Ringing

Handsfree and Handsfree Answerback

- Talk over the phone Handsfree, using the built-in speaker and microphone.

- With Handsfree Answerback, answer an Intercom call by just speaking toward your phone.

Handsfree allows a keyset user to process calls using the speaker and microphone in the telephone (instead of the handset). Handsfree is a convenience for workers who don’t have a free hand to pick up the handset. For example, a terminal operator could continue to enter data with both hands while talking on the phone.

Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset. Incoming Intercom calls alert with two beeps if the extension has Handsfree Answerback — a single beep if it does not.

Forced Intercom Ringing causes an Intercom call to ring the destination extension. You can enable Forced Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their Intercom call ring the destination.

Features

Operation

Using Handsfree

To use Handsfree instead of lifting the handset:

Press SPEAKER.

To talk on a Handsfree call:

Speak toward your telephone.

To change a handset call into a Handsfree call:

To change a Handsfree call into a handset call:

• To temporarily turn off the Handsfree microphone, see Microphone Mute (page 107).

Press SPEAKER.

Hang up the handset.

Lift the handset.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

In these instructions:

Setting Up Incoming Voice Announcements

To turn voice-announcements for your incoming Intercom calls on and off:

Select the voice announce option.

[Menu + Voice Announce] [Menu + Vann]

[Super Display Soft Key] [Keyset Soft Key]

DSX Feature Handbook Features ◆ 83

Handsfree and Handsfree Answerback

Setting Up Incoming Voice Announcements

Do one of the following.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

To turn incoming voice announcements on:

[On + EXIT] [On + EXIT]

To turn incoming voice announcements off:

[Off + EXIT] [Off + EXIT]

User Programmable Feature

Setting Up Incoming Voice Announcements

Feature Mnemonic Operation Access Level

Handsfree Answerback

#VA (#82)

#VA

+ V for voice announce or R for ring + SPEAKER to

exit.

3-5

84 ◆ Features DSX Feature Handbook

Headset Compatibility

Description

Headset Compatibility

Have the privacy of a handset call without having to hold the handset.

A keyset user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, the headset provides privacy not available from Handsfree.

Headset Compatibility also provides the following features. (Note that while an extension is in the Headset mode, the system ignores all hookswitch depressions.)

❥ Background Music

If programmed and connected, Background Music will broadcast over the telephone speaker while the extension is in the Headset mode.

❥ Central Ofﬁce Calls, Answering

An extension user in the Headset mode can press Volume Up and Volume Down to control the volume of any call ringing their phone.

❥

Handsfree and Handsfree Answerback

An extension in the Headset mode can receive normal voice-announced Intercom calls, depending on system programming. The extension user can respond to the voice-announced call by speaking toward the phone (just like non-headset extensions). To answer the voice-announced call in the headset, the user just presses

SPEAKER

❥ Microphone Mute

after hearing the voice-announcement.

While on a headset call, the extension user can press MUTE to mute (i.e., turn off) the headset microphone. While responding to an Intercom call using Handsfree Answerback, pressing MUTE mutes the Handsfree microphone.

❥ Off-Hook Signaling

Outside Calls Depending on system programming, an extension in the headset mode can receive either Camp-On beeps or Off-Hook Ringing for incoming outside calls (just like non-headset extensions).

Intercom Calls Depending on system programming, an extension in the headset mode can receive either Camp-On beeps or Voice Over announcements from a co-worker (just like non-headset extensions).

Features

Hotline Calls Depending on system programming, an extension in the headset mode can receive either Camp-On beeps or Voice Over announcements from their Hotline partner.

Paging Internal Paging announcements broadcast over the telephone speaker while the extension is in the Headset mode.

Transfer Screened and unscreened transfers work just like non-headset extensions. For example, if a headset extension user presses

SPEAKER to answer a screened transfer, the call will connect to their headset

when the transferring party hangs up. Note that Handsfree Transfers always connect to the headset extension’s headset, not speakerphone.

Volume Control While on a headset call, the extension user can press Volume Up and Volume Down to adjust the receive volume in the headset.

Headset Key

A keyset user can have a Feature Key on their telephone or DSS Console assigned as a Headset key. The user presses the key to enable or disable the headset mode, as an alternative to using the

DSX Feature Handbook Features ◆ 85

#HL

User Pro-

Headset Compatibility

grammable Feature. The key lights while the extension is in the Headset mode, and is off while the Headset mode is disabled. If an extension user is on a call, pressing the Headset key automatically switches the active call to the headset. Pressing the Headset key again switches the call back to Handsfree.

Off-Hook Signaling and Headsets

Outside Calls (transfers and DILs)

If the extension is set up to receive Camp-On tones for waiting (transferred) outside calls, the user will hear the Camp-On tones in their headset. They will also hear Camp-On tones in their headset for a waiting Direct Inward Line (DIL). The extension will not, however, receive Camp-On tones for Key Ring calls ringing the phone while it is in the headset mode.

An extension in the headset mode will not hear Off-Hook Ringing.

Intercom Calls

If the extension is set up to receive Camp-On tones for waiting Intercom calls, the user will hear tones in their headset when a co-worker dials 2 to wait in line.

Operation

To connect the headset:

Using the Headset

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Plug a compatible headset into the telephone headset jack.

To turn the headset mode on and off:

Do one of the following.

While in the headset mode:

You can do the following.

Press the headset Feature Key on your telephone or DSS Console.

Use the User Programmable Features (see below).

Press a line key to place or answer an outside call.

Press INTERCOM to get Intercom dial tone.

If on a call, press SPEAKER to hang up.

User Programmable Feature

Turning the Headset Mode On and Off

Feature Mnemonic Operation Access Level

Headset Compatibility

#HS (#47)

#HS

+ Y to enable or N to disable + SPEAKER to exit. 3-5

86 ◆ Features DSX Feature Handbook

Hold

Description

System (Regular) Hold

Exclusive Hold

Automatic Hold

Hold

Have a call wait on Hold, then pick it up to continue the conversation.

Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature. Outside calls left on Hold too long recall the extension that placed them on Hold. If the recall is unanswered, the call diverts to Key Ring.

There are four types of Hold:

With System Hold, an outside call a user places on Hold ﬂashes the line key (if programmed) at all other keysets. Any keyset user with the ﬂashing line key can pick up the call.

When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The line appears busy to all other keysets that have a key for the line. Exclusive Hold is important if the user doesn’t want a co-worker picking up their call on Hold.

Automatic Hold allows a user to be on an outside call, activate a feature, and automatically place the call on Hold without ﬁrst pressing the HOLD key. The system places a call on Hold automatically when the user presses CONF, INTERCOM, or a Hotline key. Automatic Hold optionally allows a user, busy on an outside call, to press another line key or a Call Coverage Key to automatically put their initial call on Hold.

Features

Intercom Hold

A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other extension. There is no Hold Recall for Intercom calls.

Distinctive Flash Rate on Recall

System Hold and Exclusive Hold recall feature a distinctive ﬂash rate for line keys (see the chart below). This allows the keyset extension user to easily differentiate new calls that are ringing from held calls that are recalling.

For this type of call:

Call that you placed on Hold

Call that you initially placed on Hold

Call a co-worker placed on Hold at

Call a co-worker initially placed on

recalling

Hold recalling

your phone

their extension

your phone

Distinctive Flash Rate on Recall

You see this ﬂash rate:

System Hold Exclusive Hold

Single Wink On (green) Double Wink On (green)

Double Wink On (green) Double Wink On (green)

Single Wink On (red) None (On red)

Double Wink On (red) Double Wink On (red)

DSX Feature Handbook Features ◆ 87

Hold

Hold Recall Display

The Hold recall display identiﬁes:

❥ The type of call recalling the extension.

❥ The extension which initially placed the call on Hold.

The Hold recall displays occurs as the call is ringing the extension that initially placed it on Hold, and after the call diverts to Key Ring.

Operation

To place a call on System Hold:

Press HOLD.

• The line key winks (on) while on Hold, double-wink (on) while recalling.

• Line keys on Hold are green for your calls - red for your co-workers.

If a call on Hold recalls, you see one of the following.

Using System Hold

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

If the extension that placed to call on Hold doesn’t have a name:

Hold Recall STA 301

If the extension that placed the call on Hold has a programmed name:

Hold Recall 300: Attendant

To pick up an outside call on System Hold:

Press the ﬂashing line key.

• The line key lights solid (green).

To pick up an outside call on system Hold at a co-worker’s extension:

• You must know the number of the line that is on Hold.

Lift the handset and press INTERCOM.

Dial *4.

Dial the number of the line that is on Hold.

• For example, dial 01 for line 1.

Using Exclusive Hold

To place an outside call on Exclusive Hold:

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Press HOLD twice.

• For you, the line key winks (on green) while on Hold, ﬂashes slowly while recalling.

• For your co-workers, the line key is on red while on Hold, ﬂashes slowly (red) while recalling.

If a call on Hold recalls, you see one of the following.

If the extension that placed to call on Hold doesn’t have a name:

Hold Recall STA 301

88 ◆ Features DSX Feature Handbook

Using Exclusive Hold

If the extension that placed the call on Hold has a programmed name:

Hold Recall 300: Attendant

To pick up an outside call on Exclusive Hold:

Press the ﬂashing line key.

• The line key lights solid (green).

Using Intercom Hold

To place an Intercom call on Hold:

Press HOLD.

• INTERCOM ﬂashes with a double-wink (on green) while on Hold - slow ﬂash (green) while recalling.

To pick up an Intercom call from Hold:

Lift the handset

Hold

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

If you are not connected to the Intercom call, press INTERCOM.

Using Hold at a Single Line Telephone

To place an outside or Intercom call on Exclusive Hold:

• Single line telephones cannot place calls on System Hold.

Hookﬂash.

Dial *7 and hang up.

• If you leave the call on Hold too long, it will recall to you.

• If you hookﬂash and hang up without dialing *7, the call will recall immediately.

• If you have a call on Exclusive Hold and have a Camped-On call waiting, dialing *7 will answer the waiting

call. See Split (Alternate) (page 154) for more.

To retrieve your call from Exclusive Hold:

Lift the handset and dial *7.

To pick up an outside call on system Hold at a co-worker’s extension:

• You must know the number of the line that is on Hold.

Lift the handset and dial *4.

Dial *4.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Dial the number of the line that is on Hold.

• For example, dial 01 for line 1.

DSX Feature Handbook Features ◆ 89

Hotline

Description

Hotline provides partner extensions with one-button calling and Transfer.

Hotline gives a keyset user with a programmed Hotline key one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.

In addition, the Hotline key shows the status of the partner’s extension:

Hotline Busy Lamp Indications

When the key is: The partner extension is:

Off Idle or not installed

Ringing Intercom and Group Ring calls light the Hotline key. DILs, Key Ring calls

and transferred calls do not.

Hotline Automatic Transfer

With Hotline Automatic Transfer, the extension can Transfer their call to a co-worker just by pressing their Hotline key and hanging up. Without Hotline Automatic Transfer, the user must press TRANSFER before pressing the Hotline key. If the user frequently uses their Hotline key for one-button Transfer to co-workers, Hotline Automatic Transfer is recommended. If the user prefers to consult with their Hotline partner rather than Transfer, disabling Hotline Automatic Transfer would be helpful.

Pressing a Hotline key can Transfer a call to an uninstalled extension’s mailbox (if the mailbox is enabled).

Busy or ringing

Medium Flash Partner extension is in DND for outside

calls (option 1).

Fast Flash Partner extension is in DND for Intercom

calls (option 2) or All Calls (option 3).

90 ◆ Features DSX Feature Handbook

Operation

Using Hotline

To place a call to your Hotline partner:

Press your Hotline key.

To transfer a call to your Hotline partner:

While on a call, press your Hotline key.

Do one of the following.

Hotline

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

The call recalls to you if it is not picked up.

To answer a call from your Hotline partner:

When you hear two beeps, speak towards the phone.

If your partner answers, announce the call, press TRANSFER.

• If your extension has Hotline Automatic Transfer, just announce the call and hang up.

Press TRANSFER to have the call wait at your Hotline partner unannounced.

• If your extension has Hotline Automatic Transfer, just hang up instead.

User Programmable Feature

Feature Mnemonic Operation Access Level

Hotline

#HL (#45)

Reassigning Hotline Keys

#HL

+ Press ﬂashing Hotline key + Enter extension for

new Hotline partner + HOLD + Program another Hotline key or SPEAKER to exit.

3-5

DSX Feature Handbook Features ◆ 91

Interactive Soft Keys

Description

Use advanced features just by pressing a soft key, without remembering feature codes.

Interactive Soft Keys provide intuitive feature access. It is no longer necessary to remember feature codes to access the telephone’s advanced features because the function of the soft keys change as the user process calls. For example, while on an outside call a display keyset user can press the

Operation

See each feature.

PARK

soft key to Park their call in orbit.

92 ◆ Features DSX Feature Handbook

NEC DSX 1093099 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Using the DSX Feature Handbook

Introduction

Charts

Telephone Illustrations

Introduction

Features

Account Codes

Optional (Unforced) Account Codes

Forced Account Codes

Using Account Codes and Speed Dial

Using Account Codes with Last Number Redial and Save

Account Codes and Emergency Calls

Alphanumeric Display

Attendant Call Queuing

Operator Call Key

Attendant Position

Auto Redial

Automatic Handsfree

Background Music

Barge In (Intrusion)

Call Coverage Keys

User Programmable Feature

Call Forwarding

Call Forwarding Chaining

Call Forwarding Cancel

Call Forwarding Key

Call Forwarding Toggle in a Personal Speed Dial Bin

User Programmable Feature

Call Forwarding Off Premises

Call Timer

Call Waiting / Camp-On

Callback

Caller ID

Single and Multiple Message Format Compatibility

Caller ID Logging

Answering Priority

User Programmable Feature

Store and Forward

Check Key

Conference

Cordless Telephone

Dial Number Preview

Direct Inward Line

Night Mode Control

Direct Line Access

Direct Station Selection (DSS)

User Programmable Feature

Direct Station Selection (DSS) Console

Default DSS Console Key Assignments

DSS Console Feature Key Assignments

User Programmable Feature

Directed Call Pickup

Directory Dialing

Distinctive Ringing

The Distinctive Ringing Hierarchy

Understanding Ring Types

When Multiple Calls Ring an Extension

Do Not Disturb

Do Not Disturb BLF for Hotline and Call Coverage Keys

Do Not Disturb Override

Door Box

Door Box Relays

Door Box Alerts

Extended Ringing

Extension Hunting

Circular Hunting

Terminal Hunting

Uniform Call Distribution (UCD) Hunting

Extension Locking

Walking Class of Service and Extension Locking

Feature Keys

Extension Feature Key Assignments

User Programmable Feature

Flash

Flexible Numbering Plan