Multibutton Telephone
Feature Handbook
Your Multibutton Display Telephone
7080000
CLEAR |
BIN 1 |
BIN 2 |
BIN 3 |
BIN 4 |
BIN 5 |
CHECK |
BIN 6 |
BIN 7 |
BIN 8 |
BIN 9 |
BIN 10 |
LINE 1 |
LINE 2 |
LINE 3 |
LINE 4 |
LINE 5 |
LINE 6 |
LINE 7 |
LINE 8 |
LINE 9 |
LINE 10 |
LINE 11 |
LINE 12 |
|
|
ABC |
DEF |
MW |
ICM |
|
1 |
2 |
3 |
||
|
|
|
|||
|
GHI |
JKL |
MNO |
FLASH |
DND |
|
4 |
5 |
6 |
|
|
|
PQRS |
TUV |
WXYZ |
DIAL |
MIC |
|
7 |
8 |
9 |
|
|
In DS1000: Keys 7-12 are undefined.
For Attendants: Key 11=Night Key
Key 12=Operator Call Key
OPER |
LND |
SPK |
0 |
|
|
VOL |
CONF |
HOLD |
|
||
|
|
●The Ring/Message Lamp at the top of your telephone flashes slowly green while a call rings your telephone, blinks green if you have new Caller ID calls, and flashes red for new Voice Mail messages or Message Waiting.
●Your key assignments may be different than shown. Ask your Communications Manager.
●See the inside back cover of this guide for an illustration of the Super Display telephone.
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions.
©2004 by NEC Unified Solutions, Inc. All Rights Reserved. Printed in U.S.A.
Table of Contents
About Your Handsfree Options
•Handsfree lets you place and answer calls by pressing instead of using the handset.
•With Automatic Handsfree, you can press a line key without lifting the handset. Normally, you have Automatic Handsfree.
•Use Handsfree Answerback to answer a voice-announced Intercom call by speaking toward your phone — without lifting the handset.
Account Codes ............................................................... |
1 |
Using Account Codes with Store and Forward . . . |
. . . .2 |
Alphanumeric Display ..................................................... |
3 |
Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . |
. . . .3 |
Alphanumeric Display Contrast Control . . . . . . . . |
. . . .3 |
Attendant Position.......................................................... |
4 |
Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . |
. . . .5 |
Auto Redial ..................................................................... |
6 |
Background Music........................................................... |
8 |
Barge In .......................................................................... |
9 |
Call Coverage Keys........................................................ |
10 |
User Programmable Feature . . . . . . . . . . . . . . . . . |
. . .10 |
Call Forwarding ............................................................. |
11 |
Call Forwarding at your 22-Button or 34-Button |
|
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. . . .11 |
Call Forwarding at your Super Display Telephone |
. . .15 |
Call Forwarding Off Premise.......................................... |
21 |
Off Premise Call Forwarding at your 22-Button or 34- |
|
Button Telephone . . . . . . . . . . . . . . . . . . . . . . |
. . .22 |
Off Premise Call Forwarding at your Super Display |
|
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. . .25 |
If you have a 22-Button Non-Display Telephone |
. . . .30 |
Call Screening (with IntraMail) ....................................... |
31 |
Call Screening and Group Mailboxes . . . . . . . . . |
. . . .31 |
Automatic Call Screening . . . . . . . . . . . . . . . . . |
. . . .32 |
MW LED Operation Change . . . . . . . . . . . . . . . . |
. . .32 |
Using Manual Call Screening . . . . . . . . . . . . . . . |
. . . .32 |
Using Automatic Call Screening . . . . . . . . . . . . |
. . . .33 |
Call Timer....................................................................... |
35 |
Enhanced Call Timer . . . . . . . . . . . . . . . . . . . . . . |
. . .35 |
|
i |
Table of Contents
Call Waiting / Camp-On.................................................. |
38 |
Callback ........................................................................ |
39 |
Caller ID......................................................................... |
40 |
Single and Multiple Message Format . . . . . . . . . . . . . |
40 |
Caller ID and NVM-Series Voice Mail . . . . . . . . . . . . |
40 |
Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . . |
40 |
Third Party Caller ID Check . . . . . . . . . . . . . . . . . . . |
40 |
Caller ID Logging........................................................... |
42 |
Caller ID Logging at your 22-Button or 34-Button |
|
Display Telephone . . . . . . . . . . . . . . . . . . . . . . . . |
42 |
Caller ID Logging at your Super Display Telephone |
.45 |
Central Office Calls, Answering..................................... |
48 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . . |
48 |
Central Office Calls, Placing .......................................... |
49 |
Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . |
49 |
Conference ................................................................... |
54 |
Dial Number Preview ..................................................... |
55 |
Correcting the Displayed Digits . . . . . . . . . . . . . . . . . |
55 |
Dial Number Preview Editing Example . . . . . . . . . . |
.56 |
Direct Station Selection (DSS) ....................................... |
57 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . . |
57 |
Direct Station Selection Console................................... |
58 |
Default DSS Console Key Assignments . . . . . . . . . . . |
62 |
Directed Call Pickup ...................................................... |
65 |
Directory Dialing............................................................ |
66 |
Distinctive Ringing......................................................... |
68 |
Distinctive Ring Configuration . . . . . . . . . . . . . . . . . |
69 |
Extension Override . . . . . . . . . . . . . . . . . . . . . . . . . . |
74 |
Key Ring Override . . . . . . . . . . . . . . . . . . . . . . . . . . . |
78 |
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
82 |
Do Not Disturb.............................................................. |
88 |
Do Not Disturb at your 22-Button or 34-Button |
|
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
88 |
Do Not Disturb at your Super Display Telephone . . . .89 |
|
Do Not Disturb Override ............................................... |
92 |
Door Box....................................................................... |
93 |
Extension Locking ......................................................... |
95 |
Locking and Unlocking Your Extension . . . . . . . . . . . |
95 |
Entering or Changing Your PIN Number . . . . . . . . . . |
96 |
ii
Table of Contents |
|
Extension Hunting....................................................... |
103 |
Flash............................................................................ |
104 |
Forced Trunk Disconnect ............................................ |
105 |
Group Call Pickup ....................................................... |
106 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . |
106 |
Group Listen ............................................................... |
107 |
Group Ring ................................................................. |
108 |
Handsfree ................................................................... |
109 |
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
109 |
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . |
109 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . |
110 |
Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . |
111 |
Headset Compatibility................................................. |
112 |
Headset Mode Feature Interactions . . . . . . . . . . . . . . |
113 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . |
114 |
Hold............................................................................ |
115 |
Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
117 |
Hotline ........................................................................ |
118 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . |
118 |
Idle Menu Soft Keys (Super Display)........................... |
119 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . |
119 |
Interactive Soft Keys................................................... |
121 |
Intercom ..................................................................... |
122 |
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . |
122 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . |
123 |
Language Selection..................................................... |
124 |
Last Number Redial..................................................... |
126 |
Enhanced Last Number Redial . . . . . . . . . . . . . . . . . |
126 |
Enhanced Last Number Redial at your 22-Button or 34- |
|
Button Display Telephone . . . . . . . . . . . . . . . . . . |
127 |
Enhanced Last Number Redial at your Super Display |
|
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
129 |
Meet-Me Conference .................................................. |
131 |
Message Waiting ......................................................... |
133 |
Microphone Mute........................................................ |
135 |
Using the Handsfree Reply Soft Key at your 22-Button |
|
or 34-Button Display Telephone . . . . . . . . . . . . . |
135 |
Using the Handsfree Reply Soft Key at your Super |
|
Display Telephone . . . . . . . . . . . . . . . . . . . . . . . |
136 |
|
iii |
Monitor / Silent Monitor .............................................. |
138 |
Name Programming..................................................... |
139 |
Night Service / Night Ring ........................................... |
141 |
Off-Hook Signaling ..................................................... |
142 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . |
142 |
Paging ......................................................................... |
143 |
Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
143 |
External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
143 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . |
144 |
Park............................................................................. |
145 |
System Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
145 |
Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
146 |
Park Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
148 |
Prime Line Preference ................................................. |
149 |
Prime Line and Ringing Line Preference . . . . . . . . . |
149 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . |
149 |
Privacy and Privacy Release Groups ........................... |
150 |
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
150 |
Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . |
150 |
Programmable Function Keys...................................... |
151 |
Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
155 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . |
156 |
Removing Lines and Extensions .................................. |
157 |
Reverse Voice Over..................................................... |
158 |
Ringing Line Preference .............................................. |
160 |
Prime Line and Ringing Line Preference . . . . . . . . . |
160 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . |
161 |
Save Number Dialed.................................................... |
162 |
Selectable Display Messaging ..................................... |
163 |
Selectable Display Messaging at your 22-Button or 34- |
|
Button Display Telephone . . . . . . . . . . . . . . . . . . |
164 |
Selectable Display Messaging at your Super Display |
|
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
166 |
Entering Additional Characters . . . . . . . . . . . . . . . . . |
168 |
Speed Dial................................................................... |
170 |
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . |
170 |
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . |
173 |
Entering Speed Dial Names . . . . . . . . . . . . . . . . . . . |
176 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . |
176 |
iv
Split............................................................................. |
177 |
Tandem Trunking......................................................... |
179 |
Time and Date............................................................. |
180 |
User Programmable Feature . . . . . . . . . . . . . . . . . . . |
180 |
Transfer....................................................................... |
181 |
Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
183 |
Trunk (Line) Queuing and Callback ............................. |
184 |
Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . . |
184 |
User Programmable Features ...................................... |
186 |
Voice Mail.................................................................... |
188 |
Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . |
190 |
Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . |
191 |
Forwarding Calls to your Mailbox . . . . . . . . . . . . . . |
191 |
Transferring Calls to a Mailbox . . . . . . . . . . . . . . . . |
192 |
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . |
193 |
Personal Answering Machine Emulation . . . . . . . . . |
193 |
Checking Your Messages . . . . . . . . . . . . . . . . . . . . . |
198 |
Message Center Mailbox . . . . . . . . . . . . . . . . . . . . . |
198 |
Voice Over .................................................................. |
200 |
Volume and Contrast Control...................................... |
201 |
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
201 |
Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
203 |
Walking Class of Service.............................................. |
204 |
v
vi
Account Codes
Your system may use
Account Codes to
categorize or restrict
outside calls.
Account Codes are codes that you dial to categorize and/or restrict outside calls. You can dial an Account Code while placing a call or while on a call. There are three types of Account Codes:
●Optional (Unforced) Account Codes
Optional Account Codes allow you to enter an Account Code while placing an outside call or anytime while on a call. These are optional codes – you don’t have to enter them.
●Forced Account Codes
Forced Account Codes require you to enter an Account Code every time you place an outside call. If you don’t enter a code, you can’t place the call. Your system may have Forced Account Codes optionally enabled only for long distance calls.
●Verified Account Codes
With Verified Account Codes, the system compares the Account Code you dial with the codes programmed into the system. If the code matches, your call goes through. Verified Account Codes apply only to Forced Account Codes.
To enter an Optional (Unforced) Account Code
1.Place or answer an outside call.
2.Dial , press ACCT / ACCT CODE , or press your
Account Code Programmable Function Key.
Your Communications Manager can tell which options are available to you.
3.Enter your Account Code (up to 10 digits, using 0-9).
4.Dial , press ACCT / ACCT CODE , or press your Account Code Programmable Function Key.
1
Account Codes
4.(Outgoing call only) Dial your outside number.
To enter a Forced Account Code:
1.Access a line for an outside call (any method you prefer).
You hear three beeps indicating that you must enter an Account Code.
2.Enter your Account Code (up to 10 digits, using 0-9).
If your system uses Verified Account Codes, you must enter a code that is stored in your system.
3.Dial , press ACCT / ACCT CODE , or press your
Account Code Programmable Function Key.
Your Communications Manager can tell which options are available to you.
4.Dial your outside number.
Using Account Codes with Store and Forward
To place an outside call when both Store and Forward and Forced Account Codes are enabled:
If Forced Account Codes are enabled only for long distance calls and you are placing a local call, do not enter an Account Code. Just dial the call normally.
1.Press + Dial
(or optionally 90-98).
OR
Press Switched Loop key + Dial line group number (0-8).
OR
Press Fixed Loop key.
2.Dial number + Wait for 3 beeps + Enter Account Code.
3.Wait 6 seconds, dial , or press ACCT / ACCT CODE .
2
Interactive Soft Keys
Interactive Soft Keys provide intuitive feature access. You’ll no longer have to remember feature codes to access your telephone’s most advanced features — because the function of the soft keys changes as you process your calls. For example, while you’re on an outside call, just press PARK to park your call in an orbit. Basic Soft Key instruction is included in this guide. Refer to the Soft Key Glossary (P/N 80000GLO**) for more on your Interactive Soft Keys.
Alphanumeric Display Contrast Control
When your telephone is idle (except on 34-Button Super Display), you can control the contrast of your telephone display.
To adjust your display contrast:
1. Press or
.
If the contrast adjustment doesn’t work, your phone may be in the Music on Hold mode. Press HOLD and try again.
3
Attendant Position
If you are an attendant (also called an operator), you are the system’s call processing focal point. In addition to all the features of the standard keyset, your attendant
extension also has the following unique features. Initially, only your attendant extension has these capabilities. Refer to the individual feature for the specifics.
●Barge In
You can break into a co-worker’s established call.
●Direct Trunk Access
You can dial a code to access an individual outside line.
●Forced Trunk Disconnect
In an emergency, you can release (disconnect) another user’s active outside call.
●Night Service / Night Ring
If your telephone has a programmed Night Key, you can press it to put the system in the Night Mode.
●Removing Trunks (Lines) and Extensions from Service
Remove problem outside lines from service — then return them to service once the problem is corrected.
●Trunk (Line) Queuing
You can wait in line for a busy trunk (line) to become free.
To call an attendant extension:
1.Press .
2.Dial .
If your system has more than one operator, you may have to dial 01-04 instead. You can also dial the attendant’s extension number (e.g., 300).
4
Attendant Position
Attendant Call Queuing
Attendant Call Queuing helps minimize congestion if your attendant extension is the overflow destination for unanswered calls.
As an attendant, your extension is never busy to your co-workers. Instead, an unlimited number of Intercom calls can queue (i.e., wait in line) for you to become free. These calls wait on your Operator Call Key, which is the last Programmable Function Key on your telephone. This key is off when you’re available and winks on (red) when co-workers are trying to get through.
To answer a call on your Operator Call Key:
Your Operator Call Key winks on (red) when a call is waiting.
1.Press your Operator Call Key.
Normally, this places your active outside call on
Hold and answers the waiting call.
5
Auto Redial
●Place or answer another outside call.
●Receive an Intercom voice announcement or answer an Intercom call by lifting the handset or pressing SPK.
●Press SPK to cancel Auto Redial.
●Press any other fixed feature key except MIC.
●Lift and replace the handset.
●Press the CANCEL soft key (Super Display only).
To enable Auto Redial:
1.Place an outside call and receive busy tone + Press
AUTO REDIAL or ALND .
OR
2.Press a line key + Press AUTO REDIAL or ALND .
The system enables Auto Redial for the last outside call you dialed.
3.At a 22-Button or 34-Button Display, you see:
6
1.Do not lift the handset or press .
2.Press .
Please take note of the following:
In accordance with U.S. copyright law, a license may be required from the American Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Background Music feature of telecommunications systems. The manufacturer hereby disclaims any liability arising out of the failure to obtain such a license.
8
2.Dial or press BARG .
You hear two beeps.
3.Join the conversation in progress.
Call Coverage Keys
Cover a co-worker’s calls
from your own telephone.
You can have Call Coverage Keys for co-worker’s telephones, Ring Groups, and Extension Hunting UCD Groups.
Your Call Coverage Key can ring immediately when a call rings your co-worker or group, ring after a delay or just flash. In addition, the Call Coverage Key lights while your co-worker is busy, flashes fast while your co-worker is in Do Not Disturb, and flashes slowly while your co-worker is ringing.
Call Coverage Key Flash Rates
When the key is: |
The covered extension is: |
Off |
Idle or not installed |
On |
Busy |
Flashing Slowly |
Ringing |
Flashing Fast |
In Do Not Disturb for Intercom |
|
calls (option 2) or all calls (option 3) |
Wink Off |
In Do Not Disturb for |
|
outside calls (option 1) |
|
|
To answer a call ringing or flashing a Call Coverage Key:
1.Press flashing Call Coverage Key.
To use your Call Coverage Key to place a call to your idle co-worker:
1.Press Call Coverage Key.
User Programmable Feature
# R A C
Assign the ringing mode for your Call Coverage keys. See User Programmable Features at the end of this guide for more.
10
Call Forwarding
Use Call Forwarding to redirect your calls to another extension or Voice Mail. In addition, you can set up Call Forwarding to reroute all calls or just outside calls.
There are four types of Call Forwarding:
●Call Forwarding When Not Answered
Calls ringing your phone forward when you don’t answer.
●Call Forwarding When Busy or Not Answered
Calls ringing your phone forward when you don’t answer or while you are busy on another call.
●Call Forwarding Immediate
Calls to your phone forward immediately.
●Call Forwarding Off Premise
Calls to your phone forward to an off-site location (such as a cell phone or remote office). See page 21 for more.
Call Forwarding at your 22-Button or 34-Button Telephone
To activate Call Forwarding:
1.Press and dial
, or press your Call Forwarding key.
OR
1. Press PGM + CFWD . You see:
11
Call Forwarding
2. Dial or press IMM Immediate. You see:
|
OR |
Dial |
or press RNA |
Answer. You see:
|
OR |
Dial |
or press BNA |
Busy/No Answer. You see:
OR
for Call Forwarding
for Call Forwarding No
for Call Forwarding
Dial or press MORE + OFFP for Off Premise Call Forwarding. (See Call Forwarding Off Premise on page 21 for more.) You see:
OR
12
Call Forwarding
Dial |
or press MORE + AME for Personal |
Answering Machine Emulation. (See Voice Mail on page 188 for more.) You see:
|
OR |
Dial |
or press MORE + MSG to select a |
Selectable Display Message. (See Selectable Display Messaging on page 163 for more.)
3. Dial destination extension or 0 (or 01-04) for your operator.
OR
Dial the Voice Mail master number.
OR
Press .
4.Select the Call Forwarding type:
– Dial 2 or press ALL to forward all calls.
– Dial 8 or press TRNK to forward just outside calls.
If you forward your calls immediately to a coworker, only the user at the forwarding destination can call you on the Intercom.
13
Call Forwarding
To cancel Call Forwarding
1.Press and dial
, or press your Call Forwarding key.
OR
Press |
+ PGM + CFWD . You see: |
2.Dial , press
, or press NONE to cancel Call Forwarding.
14
Call Forwarding
Call Forwarding at your Super Display Telephone
To activate Call Forwarding:
1.Press and dial
, or press your Call Forwarding key.
OR
Press PROGRAM + CALL FWRD . You see:
2.Dial or press IMMEDIATE for Call Forwarding Immediate. You see:
OR
15
Call Forwarding
Dial or press RING/NO ANS for Call Forwarding No Answer. You see:
|
OR |
Dial |
or press BUSY/NO ANS for Call Forwarding |
Busy/No Answer. You see:
OR
16
Call Forwarding
Dial or press OFF-PREMISE for Off Premise Call Forwarding. (See Call Forwarding Off Premise on page 21 for more.) You see:
OR
Dial or press ANS MACHINE for Personal Answering Machine Emulation. (See Voice Mail on page 188 for more.) You see:
OR
17
Call Forwarding
Dial or press MESSAGE to select a Selectable Display Message. (See Selectable Display Messaging on page 163 for more.) You see:
3. Dial destination extension or 0 (or 01-04) for your operator.
OR
Dial the Voice Mail master number.
OR
Press . You see:
18
Call Forwarding
4.Select the Call Forwarding type:
– Dial 2 or press ALL to forward all calls.
– Dial 8 or press TRUNK ONLY to forward just outside calls.
If you forward your calls immediately to a coworker, only the user at the forwarding destination can call you on the Intercom.
19
Call Forwarding
To cancel Call Forwarding
1.Press and dial
, or press your Call Forwarding key.
OR
Press PROGRAM + CALL FWRD . You see:
2. Dial .
OR
Press NONE .
OR
Press .
20
Call Forwarding Off Premise
If you have a display keyset, Off Premise Call Forwarding allows you to forward your calls to an off-site location (such as a cell phone or remote office). You can
stay in touch by having Off Premise Call Forwarding automatically forward your calls while you are away from the office.
To set up Off Premise Call Forwarding, select the line or line group over which the call should route, as well as the number the system should dial. The number dialed can be one of your Personal Speed Dial bins containing an outside number, or you can enter an outside number directly into Personal Speed Dial bin 720. When a call rings your extension, the system selects the specified line or group and then outdials the stored number.
Off Premise Call Forwarding reroutes:
●Intercom calls
●Transferred calls
●Direct Inward Lines (Remember that a line can be a regular line during the day and a DIL at night, and visa versa.)
●UTRF (unscreened transfer) calls routed from the Voice Mail Automated Attendant
●Circular and Terminal Extension Hunting calls
Off Premise Call Forwarding does not reroute:
●Key Ring calls
●Calls to a UCD Group master number.
●Group Ring calls (i.e., calls to a Ring Group master number)
●UCD Hunting Calls (i.e., calls to a UCD master number)
●Ringing Call Coverage key calls
You can set up Off Premise Call Forwarding to reroute all calls or just outside calls.
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Call Forwarding Off Premise
Off Premise Call Forwarding at your 22-Button or 34-Button Telephone
To set up Call Forwarding Off Premise:
1.Press the and dial
, or press your Call Forwarding key.
OR
Press PGM + CFWD . You see:
2. Dial and skip to step 5.
OR
Press MORE . You see:
3.Press OFFP .
4.You see:
– Press |
BIN |
to select a Speed Dial bin as your Off |
|
||
Premise Call Forwarding number. |
||
|
|
|
– Press |
NUM |
to store a new Off Premise Call |
Forwarding number (automatically in bin 720).
–Press VIEW to view the currently enabled Off Premise Call Forwarding number (if any).
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Call Forwarding Off Premise
5. If you press BIN to store the number in a Speed Dial bin, you see:
–Select the Speed Dial bin (dial 701-720 or press the bin key) you want to use + HOLD to exit.
OR
If you press NUM to store a new number (automatically in Speed Dial bin 720), you see:
–Enter the line number (e.g., 1 for line 1), line group number (e.g., 90 for group 0), or ICM to store Intercom codes + HOLD. (Check with your Communications Manager for your line and line group numbers.)
–Following Speed Dial programming methods, enter the number you want to store (up to 16 digits long, including MIC to store a pause and FLASH to store a Flash) + HOLD to exit.
–You cannot enter a name using this option.
–If you already have a number stored in bin 20, you see:
– Press YES to enter a new number or NO to back up to step 4.
OR
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Call Forwarding Off Premise
If you pressed VIEW to view your currently stored number, you see:
– Press SPK to exit the VIEW mode.
6.You see:
7.Select the Call Forwarding type:
– Dial 2 or press |
ALL |
to forward all calls. |
– Dial 8 or press |
TRNK |
to forward just outside calls. |
8.Once returning to idle, your telephone display will show:
–FWD OFP indicates that Off Premise Call Forwarding is enabled, followed by the number.
–If you selected a Speed Dial bin with a stored name, the name will display instead.
To cancel Call Forwarding Off Premise:
1.Press the and dial
, or press your Call Forwarding key.
OR
Press + PGM + CFWD . You see:
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Call Forwarding Off Premise
2. Press NONE .
OR
Dial .
OR
Press .
Off Premise Call Forwarding at your Super Display Telephone
To set up Call Forwarding Off Premise:
1.Press the and dial
, or press your Call Forwarding key
OR
Press PROGRAM + CALL FWRD . You see:
25
Call Forwarding Off Premise
2. Dial or press OFF-PREMISE . You see:
–Press SPEED DIAL BIN to select a Speed Dial bin as your Off Premise Call Forwarding number.
–Press NUMBER to store a new Off Premise Call Forwarding number (automatically in bin 720).
–Press VIEW to view the currently enabled Off Premise Call Forwarding number (if any).
3.If you press SPEED DIAL BIN to store the number in a Speed Dial bin, you see:
-Select the Speed Dial bin (701-720) you want to use + HOLD to exit.
OR
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Call Forwarding Off Premise
If you press NUMBER to store a new number (automatically in Speed Dial bin 720), you see:
–Enter the line number (e.g., 1 for line 1), line group number (e.g., 90 for group 0), or ICM to store Intercom codes + HOLD. (Check with your Communications Manager for your line and line group numbers.)
–Following Speed Dial programming methods, enter the number you want to store (up to 16 digits long, including MIC to store a pause and FLASH to store a Flash) + HOLD to exit.
–You cannot enter a name using this option.
–If you already have a number stored in bin 20, you see:
– Press YES to enter a new number or NO to back up to step 3.
OR
27
Call Forwarding Off Premise
If you pressed VIEW to view your currently stored number, you see:
– Press SPK to exit the VIEW mode.
4.You see:
5.Select the Call Forwarding type:
– Dial 2 or press ALL to forward all calls.
–Dial 8 or press TRUNK ONLY to forward just outside calls.
6.Once returning to idle, your telephone display will show:
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Call Forwarding Off Premise
–FWD OFP indicates that Off Premise Call Forwarding is enabled, followed by the number.
–If you selected a Speed Dial bin with a stored name, the name will display instead.
To cancel Call Forwarding Off Premise:
1.Press and dial
, or press your Call Forwarding key
OR
Press PROGRAM + CALL FWRD . You see:
2. Press NONE .
OR
Dial 0.
OR
Press .
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Call Forwarding Off Premise
If you have a 22-Button Non-Display Telephone
It is strongly recommended that you use a display telephone when setting up Off Premise Call Forwarding. If you don’t have a display telephone, the following procedure explains how you can use a 22-button non-display set to enable Off Premise Call Forwarding.
To set up Call Forwarding Off Premise:
1.Program the number that Call Forwarding Off Premise should dial into a Personal Speed Dial bin (701-720).
–You must do this before proceeding to step 2 below.
–For example, the following sequence programs the number 12039265400 with the name NEC to go out over line group 0:
#77 + 701 + HOLD + 90 + HOLD + 12039265400 + HOLD + 62 + 32 + 23 + HOLD + SPK.
2.Press key and dial
.
3.Dial and enter the Personal Speed bin number you programmed in step 1 above + HOLD.
4.Select the Call Forwarding type:
–Dial 2 to forward all calls.
–Dial 8 to forward just outside calls.
–Your DND key flashes.
To cancel Call Forwarding Off Premise:
1.Press and dial
. - Your DND key goes out.
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●Any caller that can leave a message can have their call screened.
●If more than one caller is leaving a message in your mailbox simultaneously, Call Screening will listen to the first message.
●Call Screening is only available with IntraMail.
Call Screening and Group Mailboxes
If you share a Group Mailbox with co-workers, any number of extensions in your group can screen an incoming message. Your group’s extensions can monitor the incoming message simultaneously. If any member of your group answers the call (i.e., intercepts the incoming message), the remaining group members are immediately disconnected.
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Call Screening (with IntraMail)
Automatic Call Screening
With Automatic Call Screening enabled, your extension will immediately screen (broadcast) an incoming message as soon as the caller starts to leave the message in your mailbox. You hear two beeps followed by the caller’s voice.
MW LED Operation Change
If your system provides Call Screening capability, only your Ring/Message Lamp flashes for new messages. Your MW LED is used for Call Screening only.
Using Manual Call Screening
When Automatic Call Screening is off, you hear a single beep and MW flashes fast while IntraMail records your caller’s message. Your telephone display automatically changes to show the Call Screening soft key options. Call Screening is only available while your telephone is idle.
To intercept the call (and stop recording the message):
● Press ANSWER (ANSW) or flashing MW.
To hear your caller’s message as it is recorded in your mailbox (i.e., activate the Call Screening mode):
●. Press SCREEN (SCRN) .
—To intercept the call (and stop recording the message):
Press ANSWER (ANSW) , or Press SPK, or
Lift the handset, or Press MW.
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Call Screening (with IntraMail)
—To continue listening to your caller’s message as it is being recorded:
Do nothing.
—To exit Call Screening and allow the message to continue recording in private:
Press EXIT .
—To use another feature or process another call: Press any other feature key.
To exit Call Screening and allow the message to continue being recorded in private:
●Press EXIT .
To use another feature or process another call:
●Lift the handset, or Press SPK, or
Press any other feature key.
Call Screening is only functional while the telephone is on-hook.
Using Automatic Call Screening
When Automatic Call Screening is on, your idle telephone automatically goes into the screen mode while your caller leaves a message. Call Screening is only available while your telephone is idle.
To turn Automatic Call Screening on or off:
1.Super Display Telephone
Press PROGRAM + SCREEN . 22-Button or 34-Button Display Telephone
Press PGM + MORE + MORE + SCRN .
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Call Screening (with IntraMail)
2. Press |
|
ON |
to turn Automatic Call Screening on. |
|
|
||
OR |
|
|
|
|
|
|
|
Press |
|
OFF |
to turn Automatic Call Screening off. |
The top line of the display shows the Automatic Call Screening status.
3. Press EXIT to exit.
To intercept the call (and stop recording the message):
●. Press ANSWER (ANSW) , or
Press SPK, or
Lift the handset, or
Press MW.
To continue listening to your caller’s message as it is being recorded:
●Do nothing.
To exit Call Screening and allow the message to continue recording in private:
●Press EXIT .
To use another feature or process another call:
● Press EXIT + Lift the handset or press any other fea-
ture key.
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Call Timer
Set up a multiple-party Keep track of your time telephone meeting
on the phone.
without leaving the office.
If your phone has a Call Timer key, your display can keep track of your time on a call.
There are two types of Call Timer keys:
●Manual Call Timer
Any time while placing a call or while on a call, you can press your Manual Call Timer key to start the Call Timer. The Call Timer will continue until you hang up or press your Manual Call Timer key again. The Manual Call Timer can time both Intercom and outside calls.
●Automatic Call Timer
In addition to the features of the Manual Call Timer key, the Automatic Call Timer key provides automatic timing for outside calls only. If your phone has an Automatic Call Timer key, the Call Timer automatically starts when you place or answer an outside call. The Automatic Call Timer does not automatically start for Intercom calls.
Enhanced Call Timer
In addition to the capabilities of the Call Timer feature, Enhanced Call Timer provides (if you have a display set):
●Review of Previously Timed Call
Any time after hanging up from a timed call, you can press your Manual or Automatic Call Timer key to review the duration of that call.
●Timer Reset for Current Call
While your phone is timing your call, you can press CLEAR at any time to reset the Call Timer to 00:00:00.
●Automatic Timer Stop
The system assigns the Call Timer to the active call. When you hang up on your active call, the Call Timer automatically shuts down.
35
Call Timer
●Wrap-up Timer Display
After hanging up a timed call, your display will show the Call Timer data for 6 seconds before returning to idle. This gives you time to make a record of the timed call.
To time your outside call if you have an Automatic Call Timer key:
1.Place or answer outside call.
–The Call Timer starts automatically. The Automatic Call timer key lights red while the system times the call.
To manually time your Intercom or outside call:
1.While placing or while on the call, press the Manual or Automatic Call Timer key.
–The Call Timer key lights red while the system times the call.
OR
1. Press your TIME or TIMER soft key.
To stop the Call Timer:
1.Hang up.
-The timer automatically stops after 6 seconds.
OR
1.Press the Manual or Automatic Call Timer key.
To reset the Call Timer to 00:00:00 while it is running (i.e., timing your call):
1.Press .
36
Call Timer
To review the duration of your last timed call:
1.While idle, press the Manual or Automatic Call Timer key.
–Press CLEAR or wait 6 seconds to return to idle Time/Date display.
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2.Dial or press CAMP .
3.Do not hang up.
If you hang up, the system converts your
Camp-On to a Callback.
4.When your co-worker becomes free, you hear ringback.
5.Speak to your co-worker when they answer their waiting call.
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Callback
You don’t have to
repeatedly call a busy
co-worker back, hoping to
find them idle.
Here’s how Callback works:
When you call a busy co-worker, you can leave a Callback request for a return call. There is no need to keep calling your co-worker back, hoping to find them idle.
●You call a busy co-worker and leave a Callback.
●When your co-worker becomes free, your phone automatically starts ringing.
●Once you lift the handset to answer the ring, your co-worker then rings.
●As soon as your co-worker answers, you’ll have an Intercom call between yourself and your co-worker.
To leave a Callback at a busy co-worker:
1.Call your busy co-worker.
2.Dial or press CLBK .
3.Hang up.
If you stay on the line, you will Camp-On to your busy co-worker.
4.When your busy co-worker becomes free, your phone will automatically ring.
5.Lift the handset to answer.
6.Speak to your co-worker when the call goes through.
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Caller ID
To cancel the Caller ID display and return your phone to its normal display:
You can only do this while you’re on a call, not while your phone is ringing.
1.Press .
To turn the Caller ID display back on (after you press CLEAR to cancel it):
1.Press .
The display the Caller ID information for a co-worker’s (i.e., a third party) call:
1.Press +
.
2.Press the key for the call you want to check.
You can press a line key, loop key, Hotline key or Call Coverage key.
—Press a line key while the call is ringing or connected to the third party.
—Press a loop key while the call is ringing the third party.
—Press a Hotline key while the call is connected to the third party.
—Press a Call Coverage key while the call is ringing the third party.
3.Hang up when you are done.
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If your system has Caller ID enabled, Caller ID logging stores in a log your caller’s number and optional name for each outside call that rings the system. You can view this log on your telephone display,
allowing you to easily review and redial your calls.
The system can log calls directly to your extension — or you may be a member of a Caller ID Logging group that shares records. Your Communications Manager can tell you more.
Use the feature and soft keys on your phone to:
●Scroll through (review) your Caller ID records.
●Delete records you no longer need.
●Store a record (both the number and name) in one of your Personal Speed Dial bins.
●Place a return call to the calling party.
Caller ID Logging at your 22-Button or 34-Button Display Telephone
To review your Caller ID log:
1. While your phone is idle, press CLnn (where nn is the number of Caller ID records currently logged at your phone).
–Your Ring/Message Lamp (the large green LED on the upper right corner of your phone) winks on (green) when you have Caller ID records you have not reviewed.
–After pressing CLnn , you see:
42