Multibutton Telephone
Feature Handbook
Your Multibutton Display Telephone
80000 -70
BIN 1 BIN 2 BIN 3 BIN 4 BIN 5
CLEAR
BIN 6 BIN 7 BIN 8 BIN 9 BIN 10
CHECK
LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6
LINE 9 LINE 10 LINE 11 LINE 12
LINE 7 LINE 8
ABC DEF
1 2 3
GHI JKL MNOMNO
4 5 6
PQRS TUV
7 8 9
OPER
0
VOL
MW ICM
FLASH DND
WXYZ
DIAL MIC
LND SPK
CONF
HOLD
In DS1000:
Keys 7-12 are
undefined.
For Attendants:
Key 11=Night Key
Key 12=Operator Call Key
● The Ring/Message Lamp at the top of your telephone flashes slowly green while a call
rings your telephone, blinks green if you have new Caller ID calls, and flashes red for
new Voice Mail messages or Message Waiting.
● Your key assignments may be different than shown. Ask your Communications Manager.
● See the inside back cover of this guide for an illustration of the Super Display telephone.
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This
manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation
to provide any updates or corrections to this manual. Further, NEC Unified Solutions also
reserves the right, without prior notice, to make changes in equipment design or components
as it deems appropriate. No representation is made that this manual is complete or accurate
in all respects and NEC Unified Solutions shall not be liable for any errors or omissions. In
no event shall NEC Unified Solutions be liable for any incidental or consequential damages
in connection with the use of this manual. This document contains proprietary information
that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions.
©2004 by NEC Unified Solutions, Inc. All Rights Reserved. Printed in U.S.A.
Table of Contents
About Your Handsfree Options
Handsfree lets you place and answer calls by pressing instead of
•
using the handset.
With Automatic Handsfree, you can press a line key without lifting the
•
handset. Normally, you have Automatic Handsfree.
Use Handsfree Answerback to answer a voice-announced Intercom call
•
by speaking toward your phone — without lifting the handset.
Account Codes ...............................................................1
Using Account Codes with Store and Forward . . . . . . .2
Alphanumeric Display .....................................................3
Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . .3
Alphanumeric Display Contrast Control . . . . . . . . . . . .3
Attendant Position..........................................................4
Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . .5
Auto Redial .....................................................................6
Background Music...........................................................8
Barge In ..........................................................................9
Call Coverage Keys........................................................10
User Programmable Feature . . . . . . . . . . . . . . . . . . . .10
Call Forwarding .............................................................11
Call Forwarding at your 22-Button or 34-Button
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Call Forwarding at your Super Display Telephone . . .15
Call Forwarding Off Premise..........................................21
Off Premise Call Forwarding at your 22-Button or 34-
Button Telephone . . . . . . . . . . . . . . . . . . . . . . . . .22
Off Premise Call Forwarding at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
If you have a 22-Button Non-Display Telephone . . . .30
Call Screening (with IntraMail) .......................................31
Call Screening and Group Mailboxes . . . . . . . . . . . . .31
Automatic Call Screening . . . . . . . . . . . . . . . . . . . . .32
MW LED Operation Change . . . . . . . . . . . . . . . . . . .32
Using Manual Call Screening . . . . . . . . . . . . . . . . . . .32
Using Automatic Call Screening . . . . . . . . . . . . . . . .33
Call Timer.......................................................................35
Enhanced Call Timer . . . . . . . . . . . . . . . . . . . . . . . . .35
i
Table of Contents
Call Waiting / Camp-On..................................................38
Callback ........................................................................39
Caller ID.........................................................................40
Single and Multiple Message Format . . . . . . . . . . . . .40
Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .40
Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .40
Third Party Caller ID Check . . . . . . . . . . . . . . . . . . .40
Caller ID Logging...........................................................42
Caller ID Logging at your 22-Button or 34-Button
Display Telephone . . . . . . . . . . . . . . . . . . . . . . . .42
Caller ID Logging at your Super Display Telephone .45
Central Office Calls, Answering.....................................48
User Programmable Feature . . . . . . . . . . . . . . . . . . . .48
Central Office Calls, Placing ..........................................49
Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Conference ...................................................................54
Dial Number Preview .....................................................55
Correcting the Displayed Digits . . . . . . . . . . . . . . . . .55
Dial Number Preview Editing Example . . . . . . . . . . .56
Direct Station Selection (DSS) .......................................57
User Programmable Feature . . . . . . . . . . . . . . . . . . . .57
Direct Station Selection Console...................................58
Default DSS Console Key Assignments . . . . . . . . . . .62
Directed Call Pickup ......................................................65
Directory Dialing............................................................66
Distinctive Ringing.........................................................68
Distinctive Ring Configuration . . . . . . . . . . . . . . . . .69
Extension Override . . . . . . . . . . . . . . . . . . . . . . . . . .74
Key Ring Override . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Do Not Disturb..............................................................88
Do Not Disturb at your 22-Button or 34-Button
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Do Not Disturb at your Super Display Telephone . . . .89
Do Not Disturb Override ...............................................92
Door Box.......................................................................93
Extension Locking .........................................................95
Locking and Unlocking Your Extension . . . . . . . . . . .95
Entering or Changing Your PIN Number . . . . . . . . . .96
ii
Table of Contents
Extension Hunting.......................................................103
Flash............................................................................104
Forced Trunk Disconnect............................................105
Group Call Pickup .......................................................106
User Programmable Feature . . . . . . . . . . . . . . . . . . .106
Group Listen ...............................................................107
Group Ring .................................................................108
Handsfree ...................................................................109
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .109
User Programmable Feature . . . . . . . . . . . . . . . . . . .110
Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . .111
Headset Compatibility.................................................112
Headset Mode Feature Interactions . . . . . . . . . . . . . .113
User Programmable Feature . . . . . . . . . . . . . . . . . . .114
Hold............................................................................115
Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Hotline ........................................................................118
User Programmable Feature . . . . . . . . . . . . . . . . . . .118
Idle Menu Soft Keys (Super Display)...........................119
User Programmable Feature . . . . . . . . . . . . . . . . . . .119
Interactive Soft Keys...................................................121
Intercom .....................................................................122
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .122
User Programmable Feature . . . . . . . . . . . . . . . . . . .123
Language Selection.....................................................124
Last Number Redial.....................................................126
Enhanced Last Number Redial . . . . . . . . . . . . . . . . .126
Enhanced Last Number Redial at your 22-Button or 34-
Button Display Telephone . . . . . . . . . . . . . . . . . .127
Enhanced Last Number Redial at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Meet-Me Conference ..................................................131
Message Waiting .........................................................133
Microphone Mute........................................................135
Using the Handsfree Reply Soft Key at your 22-Button
or 34-Button Display Telephone . . . . . . . . . . . . .135
Using the Handsfree Reply Soft Key at your Super
Display Telephone . . . . . . . . . . . . . . . . . . . . . . .136
iii
Monitor / Silent Monitor ..............................................138
Name Programming.....................................................139
Night Service / Night Ring ...........................................141
Off-Hook Signaling .....................................................142
User Programmable Feature . . . . . . . . . . . . . . . . . . .142
Paging .........................................................................143
Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
User Programmable Feature . . . . . . . . . . . . . . . . . . .144
Park.............................................................................145
System Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Park Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Prime Line Preference .................................................149
Prime Line and Ringing Line Preference . . . . . . . . .149
User Programmable Feature . . . . . . . . . . . . . . . . . . .149
Privacy and Privacy Release Groups ...........................150
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . .150
Programmable Function Keys......................................151
Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
User Programmable Feature . . . . . . . . . . . . . . . . . . .156
Removing Lines and Extensions ..................................157
Reverse Voice Over.....................................................158
Ringing Line Preference ..............................................160
Prime Line and Ringing Line Preference . . . . . . . . .160
User Programmable Feature . . . . . . . . . . . . . . . . . . .161
Save Number Dialed....................................................162
Selectable Display Messaging .....................................163
Selectable Display Messaging at your 22-Button or 34-
Button Display Telephone . . . . . . . . . . . . . . . . . .164
Selectable Display Messaging at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
Entering Additional Characters . . . . . . . . . . . . . . . . .168
Speed Dial...................................................................170
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .170
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . .173
Entering Speed Dial Names . . . . . . . . . . . . . . . . . . .176
User Programmable Feature . . . . . . . . . . . . . . . . . . .176
iv
Split.............................................................................177
Tandem Trunking.........................................................179
Time and Date.............................................................180
User Programmable Feature . . . . . . . . . . . . . . . . . . .180
Transfer.......................................................................181
Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Trunk (Line) Queuing and Callback.............................184
Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . .184
User Programmable Features ......................................186
Voice Mail....................................................................188
Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . .190
Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . .191
Forwarding Calls to your Mailbox . . . . . . . . . . . . . .191
Transferring Calls to a Mailbox . . . . . . . . . . . . . . . .192
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . .193
Personal Answering Machine Emulation . . . . . . . . .193
Checking Your Messages . . . . . . . . . . . . . . . . . . . . .198
Message Center Mailbox . . . . . . . . . . . . . . . . . . . . .198
Voice Over ..................................................................200
Volume and Contrast Control......................................201
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .201
Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
Walking Class of Service..............................................204
v
vi
Account Codes
Your system may use
Account Codes to
categorize or restrict
outside calls.
● Optional (Unforced) Account Codes
Optional Account Codes allow you to enter an Account Code
while placing an outside call or anytime while on a call.
These are optional codes – you don’t have to enter them.
● Forced Account Codes
Forced Account Codes require you to enter an Account Code
every time you place an outside call. If you don’t enter a code,
you can’t place the call. Your system may have Forced
Account Codes optionally enabled only for long distance calls.
● Verified Account Codes
With Verified Account Codes, the system compares the
Account Code you dial with the codes programmed into the
system. If the code matches, your call goes through. Verified
Account Codes apply only to Forced Account Codes.
To enter an Optional (Unforced) Account Code
1. Place or answer an outside call.
2. Dial , press / , or press your
Account Code Programmable Function Key.
Your Communications Manager can tell which
options are available to you.
3. Enter your Account Code (up to 10 digits, using 0-9).
Account Codes are codes that you
dial to categorize and/or restrict
outside calls. You can dial an
Account Code while placing a
call or while on a call. There are
three types of Account Codes:
ACCT CODEACCT
4. Dial , press / , or press your
Account Code Programmable Function Key.
ACCT CODEACCT
1
Account Codes
4. (Outgoing call only) Dial your outside number.
To enter a Forced Account Code:
1. Access a line for an outside call (any method you prefer).
You hear three beeps indicating that you must
enter an Account Code.
2. Enter your Account Code (up to 10 digits, using 0-9).
If your system uses Verified Account Codes, you
must enter a code that is stored in your system.
3. Dial , press / , or press your
Account Code Programmable Function Key.
Your Communications Manager can tell which
options are available to you.
4. Dial your outside number.
ACCT CODEACCT
Using Account Codes with Store and Forward
To place an outside call when both Store and Forward and
Forced Account Codes are enabled:
If Forced Account Codes are enabled only for long
distance calls and you are placing a local call, do not
enter an Account Code. Just dial the call normally.
1. Press + Dial (or optionally 90-98).
OR
Press Switched Loop key + Dial line group number (0-8).
OR
Press Fixed Loop key.
2. Dial number + Wait for 3 beeps + Enter Account Code.
3. Wait 6 seconds, dial , or press / .
ACCT CODEACCT
2
Alphanumeric Display
Display messages help
you process calls, identify
callers and customize
features.
status messages. The second line displays the Interactive Soft
Key definitions.
If you have a 34-Button Super Display telephone, it provides an
eight-line, 20-character per line alphanumeric display. The first
line displays the date and time (while idle) and feature status messages, just like the 22-Button and 34-Button Display models. Lines
2-8 display the comprehensive Interactive Soft Key definitions.
If you have a 22-Button or
34-Button Display telephone, it
provides a two-line, 20-character
per line alphanumeric display.
The first line displays the date
and time (while idle) and feature
Interactive Soft Keys
Interactive Soft Keys provide intuitive feature access. You’ll no
longer have to remember feature codes to access your telephone’s
most advanced features — because the function of the soft keys
changes as you process your calls. For example, while you’re on
an outside call, just press
Basic Soft Key instruction is included in this guide. Refer to the
Soft Key Glossary (P/N 80000GLO**) for more on your
Interactive Soft Keys.
PARK to park your call in an orbit.
Alphanumeric Display Contrast Control
When your telephone is idle (except on 34-Button Super Display),
you can control the contrast of your telephone display.
To adjust your display contrast:
1. Press or .
If the contrast adjustment doesn’t work, your
phone may be in the Music on Hold mode. Press
HOLD and try again.
3
Attendant Position
The attendant is the
system’s call processing
focal point.
extension also has the following unique features. Initially, only
your attendant extension has these capabilities. Refer to the individual feature for the specifics.
● Barge In
You can break into a co-worker’s established call.
● Direct Trunk Access
You can dial a code to access an individual outside line.
● Forced Trunk Disconnect
In an emergency, you can release (disconnect) another user’s
active outside call.
● Night Service / Night Ring
If your telephone has a programmed Night Key, you can
press it to put the system in the Night Mode.
● Removing Trunks (Lines) and Extensions from Service
Remove problem outside lines from service — then return
them to service once the problem is corrected.
● Trunk (Line) Queuing
You can wait in line for a busy trunk (line) to become free.
To call an attendant extension:
If you are an attendant (also called
an operator), you are the system’s
call processing focal point. In
addition to all the features of the
standard keyset, your attendant
1. Press .
2. Dial .
If your system has more than one operator, you
may have to dial 01-04 instead. You can also dial
the attendant’s extension number (e.g., 300).
4
Attendant Position
Attendant Call Queuing
Attendant Call Queuing helps minimize congestion if your attendant extension is the overflow destination for unanswered calls.
As an attendant, your extension is never busy to your co-workers.
Instead, an unlimited number of Intercom calls can queue (i.e., wait
in line) for you to become free. These calls wait on your Operator
Call Key, which is the last Programmable Function Key on your
telephone. This key is off when you’re available and winks on (red)
when co-workers are trying to get through.
To answer a call on your Operator Call Key:
Your Operator Call Key winks on (red) when a
call is waiting.
1. Press your Operator Call Key.
Normally, this places your active outside call on
Hold and answers the waiting call.
5
Auto Redial
Redial a busy outside
number automatically.
Auto Redial periodically redials a
busy outside number. If you place
an outside call and the call recipient is busy, you can press a soft key to enable Auto Redial. You
don’t have to retry the number, hoping it will go through.
Auto Redial will periodically retry the number up to 15 times.
Auto Redial cancels when the called party rings or answers, or
when you:
● Place or answer another outside call.
● Receive an Intercom voice announcement or answer an
Intercom call by lifting the handset or pressing
● Press SPK to cancel Auto Redial.
● Press any other fixed feature key except MIC.
● Lift and replace the handset.
● Press the CANCEL soft key (Super Display only).
SPK.
To enable Auto Redial:
1. Place an outside call and receive busy tone + Press
ALNDAUTO REDIAL
or .
OR
2. Press a line key + Press or .
ALNDAUTO REDIAL
The system enables Auto Redial for the last out-
side call you dialed.
3. At a 22-Button or 34-Button Display, you see:
6
Background Music
Have your telephone
broadcast music through
the speaker for a more
pleasing work environment.
your system. Background Music automatically turns off when
your phone rings or you receive a paging announcement.
To turn Background Music on and off:
1. Do not lift the handset or press .
2. Press .
Please take note of the following:
In accordance with U.S. copyright law, a license may be required
from the American Society of Composers, Authors and Publishers
(ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are
transmitted through the Background Music feature of telecommunications systems. The manufacturer hereby disclaims any liability arising out of the failure to obtain such a license.
Background Music (BGM) sends
music to the speaker in your tele-
phone while it is idle. BGM
requires that your company have
a music source (such as a CD
player or radio) connected to
8
Barge In
In an emergency, use
Barge In to get through to
a co-worker right away.
you and the other two parties on the initial call. You can Barge In
on an Intercom call and on an outside call.
!! CAUTION !!
Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.
To Barge In on a call:
1. Call busy extension.
OR
Place call on busy line.
Barge In permits you to break
into another extension user’s
established call. This sets up a
three-way conversation between
2. Dial or press .
You hear two beeps.
3. Join the conversation in progress.
BARG
9
Call Coverage Keys
Cover a co-worker’s calls
from your own telephone.
Your Call Coverage Key can ring immediately when a call rings
your co-worker or group, ring after a delay or just flash. In addition, the Call Coverage Key lights while your co-worker is busy,
flashes fast while your co-worker is in Do Not Disturb, and flashes
slowly while your co-worker is ringing.
Call Coverage Key Flash Rates
When the key is: The covered extension is:
Off Idle or not installed
On Busy
Flashing Slowly Ringing
Flashing Fast In Do Not Disturb for Intercom
Wink Off In Do Not Disturb for
To answer a call ringing or flashing a Call Coverage Key:
1. Press flashing Call Coverage Key.
To use your Call Coverage Key to place a call to your idle
co-worker:
1. Press Call Coverage Key.
You can have Call Coverage Keys
for co-worker’s telephones, Ring
Groups, and Extension Hunting
UCD Groups.
calls (option 2) or all calls (option 3)
outside calls (option 1)
10
User Programmable Feature
# R A C
Assign the ringing mode for your Call Coverage keys.
See User Programmable Features at the end of this guide
for more.
Call Forwarding
Make sure your calls are
covered while you are
away from your desk.
There are four types of Call Forwarding:
● Call Forwarding When Not Answered
Calls ringing your phone forward when you don’t answer.
● Call Forwarding When Busy or Not Answered
Calls ringing your phone forward when you don’t answer or
while you are busy on another call.
● Call Forwarding Immediate
Calls to your phone forward immediately.
● Call Forwarding Off Premise
Calls to your phone forward to an off-site location (such as a
cell phone or remote office). See page 21 for more.
Use Call Forwarding to redirect
your calls to another extension or
Voice Mail. In addition, you can set
up Call Forwarding to reroute all
calls or just outside calls.
Call Forwarding at your 22-Button or 34-Button
Telephone
To activate Call Forwarding:
1. Press and dial , or press your Call
Forwarding key.
OR
1. Press + . You see:
CFWDPGM
11
Call Forwarding
2. Dial or press for Call Forwarding
Immediate. You see:
OR
Dial or press for Call Forwarding No
Answer. You see:
OR
Dial or press for Call Forwarding
Busy/No Answer. You see:
OR
Dial or press + for Off Premise
Call Forwarding. (See Call Forwarding Off Premise on
page 21 for more.) You see:
IMM
RNA
BNA
OFFPMORE
12
OR
Call Forwarding
Dial or press + for Personal
Answering Machine Emulation. (See Voice Mail on page
188 for more.) You see:
OR
Dial or press + to select a
Selectable Display Message. (See Selectable Display
Messaging on page 163 for more.)
3. Dial destination extension or 0 (or 01-04) for your operator.
OR
Dial the Voice Mail master number.
OR
Press .
4. Select the Call Forwarding type:
2 or press to forward all calls.
– Dial
– Dial
8 or press to forward just outside calls.
If you forward your calls immediately to a coworker, only the user at the forwarding destination
can call you on the Intercom.
ALL
TRNK
AMEMORE
MSGMORE
13
Call Forwarding
To cancel Call Forwarding
1. Press and dial , or press your Call
Forwarding key.
OR
Press + + . You see:
2. Dial , press , or press to cancel Call
Forwarding.
CFWDPGM
NONE
14
Call Forwarding
Call Forwarding at your Super Display Telephone
To activate Call Forwarding:
1. Press and dial , or press your Call
Forwarding key.
OR
Press + . You see:
CALL FWRDPROGRAM
2. Dial or press for Call Forwarding
Immediate. You see:
OR
IMMEDIATE
15
Call Forwarding
Dial or press for Call Forwarding
No Answer. You see:
OR
Dial or press for Call Forwarding
Busy/No Answer. You see:
OR
RING/NO ANS
BUSY/NO ANS
16
Call Forwarding
Dial or press for Off Premise Call
Forwarding. (See Call Forwarding Off Premise on page
21 for more.) You see:
OR
Dial or press for Personal
Answering Machine Emulation. (See Voice Mail on page
188 for more.) You see:
OFF-PREMISE
ANS MACHINE
OR
17
Call Forwarding
Dial or press to select a Selectable
Display Message. (See Selectable Display Messaging on
page 163 for more.) You see:
3. Dial destination extension or 0 (or 01-04) for your operator.
OR
Dial the Voice Mail master number.
OR
Press . You see:
MESSAGE
18
Call Forwarding
4. Select the Call Forwarding type:
– Dial
2 or press to forward all calls.
– Dial
8 or press to forward just outside
calls.
If you forward your calls immediately to a coworker, only the user at the forwarding destination
can call you on the Intercom.
ALL
TRUNK ONLY
19
Call Forwarding
To cancel Call Forwarding
1. Press and dial , or press your Call
Forwarding key.
OR
Press + . You see:
2. Dial .
OR
NONE
Press .
OR
Press .
CALL FWRDPROGRAM
20
Call Forwarding Off Premise
Set up a multiple-party
Redirect your calls to
telephone meeting
your cell phone or your
without leaving the office.
home office.
stay in touch by having Off Premise Call Forwarding automatically forward your calls while you are away from the office.
To set up Off Premise Call Forwarding, select the line or line
group over which the call should route, as well as the number the
system should dial. The number dialed can be one of your
Personal Speed Dial bins containing an outside number, or you
can enter an outside number directly into Personal Speed Dial bin
720. When a call rings your extension, the system selects the
specified line or group and then outdials the stored number.
Off Premise Call Forwarding reroutes:
● Intercom calls
● Transferred calls
● Direct Inward Lines (Remember that a line can be a regular
line during the day and a DIL at night, and visa versa.)
● UTRF (unscreened transfer) calls routed from the Voice Mail
Automated Attendant
● Circular and Terminal Extension Hunting calls
If you have a display keyset, Off
Premise Call Forwarding allows
you to forward your calls to an
off-site location (such as a cell
phone or remote office). You can
Off Premise Call Forwarding does not reroute:
● Key Ring calls
● Calls to a UCD Group master number.
● Group Ring calls (i.e., calls to a Ring Group master number)
● UCD Hunting Calls (i.e., calls to a UCD master number)
● Ringing Call Coverage key calls
You can set up Off Premise Call Forwarding to reroute all calls or
just outside calls.
21
Call Forwarding Off Premise
Off Premise Call Forwarding at your 22-Button or
34-Button Telephone
To set up Call Forwarding Off Premise:
1. Press the and dial , or press your Call
Forwarding key.
OR
Press + . You see:
2. Dial and skip to step 5.
OR
MORE
Press . You see:
CFWDPGM
22
3. Press .
4. You see:
OFFP
– Press to select a Speed Dial bin as your Off
Premise Call Forwarding number.
– Press to store a new Off Premise Call
Forwarding number (automatically in bin 720).
– Press to view the currently enabled Off
Premise Call Forwarding number (if any).
BIN
NUM
VIEW
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