NEC DS2000, DS1000 User Manual

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Multibutton Telephone

Feature Handbook

Your Multibutton Display Telephone

7080000

CLEAR	BIN 1	BIN 2	BIN 3	BIN 4	BIN 5
CHECK	BIN 6	BIN 7	BIN 8	BIN 9	BIN 10
LINE 1	LINE 2	LINE 3	LINE 4	LINE 5	LINE 6
LINE 7	LINE 8	LINE 9	LINE 10	LINE 11	LINE 12
		ABC	DEF	MW	ICM
	1	2	3	MW	ICM
	1	2	3
	GHI	JKL	MNO	FLASH	DND
	4	5	6
	PQRS	TUV	WXYZ	DIAL	MIC
	7	8	9

In DS1000: Keys 7-12 are undefined.

For Attendants: Key 11=Night Key

Key 12=Operator Call Key

OPER	LND	SPK
0
VOL	CONF	HOLD
VOL

●The Ring/Message Lamp at the top of your telephone flashes slowly green while a call rings your telephone, blinks green if you have new Caller ID calls, and flashes red for new Voice Mail messages or Message Waiting.

●Your key assignments may be different than shown. Ask your Communications Manager.

●See the inside back cover of this guide for an illustration of the Super Display telephone.

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions.

Table of Contents

About Your Handsfree Options

•Handsfree lets you place and answer calls by pressing instead of using the handset.

•With Automatic Handsfree, you can press a line key without lifting the handset. Normally, you have Automatic Handsfree.

•Use Handsfree Answerback to answer a voice-announced Intercom call by speaking toward your phone — without lifting the handset.

Account Codes ...............................................................	1
Using Account Codes with Store and Forward . . .	. . . .2
Alphanumeric Display .....................................................	3
Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . .	. . . .3
Alphanumeric Display Contrast Control . . . . . . . .	. . . .3
Attendant Position..........................................................	4
Attendant Call Queuing . . . . . . . . . . . . . . . . . . . .	. . . .5
Auto Redial .....................................................................	6
Background Music...........................................................	8
Barge In ..........................................................................	9
Call Coverage Keys........................................................	10
User Programmable Feature . . . . . . . . . . . . . . . . .	. . .10
Call Forwarding .............................................................	11
Call Forwarding at your 22-Button or 34-Button
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . .11
Call Forwarding at your Super Display Telephone	. . .15
Call Forwarding Off Premise..........................................	21
Off Premise Call Forwarding at your 22-Button or 34-
Button Telephone . . . . . . . . . . . . . . . . . . . . . .	. . .22
Off Premise Call Forwarding at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . .25
If you have a 22-Button Non-Display Telephone	. . . .30
Call Screening (with IntraMail) .......................................	31
Call Screening and Group Mailboxes . . . . . . . . .	. . . .31
Automatic Call Screening . . . . . . . . . . . . . . . . .	. . . .32
MW LED Operation Change . . . . . . . . . . . . . . . .	. . .32
Using Manual Call Screening . . . . . . . . . . . . . . .	. . . .32
Using Automatic Call Screening . . . . . . . . . . . .	. . . .33
Call Timer.......................................................................	35
Enhanced Call Timer . . . . . . . . . . . . . . . . . . . . . .	. . .35
	i

Table of Contents

Call Waiting / Camp-On..................................................	38
Callback ........................................................................	39
Caller ID.........................................................................	40
Single and Multiple Message Format . . . . . . . . . . . . .	40
Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .	40
Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .	40
Third Party Caller ID Check . . . . . . . . . . . . . . . . . . .	40
Caller ID Logging...........................................................	42
Caller ID Logging at your 22-Button or 34-Button
Display Telephone . . . . . . . . . . . . . . . . . . . . . . . .	42
Caller ID Logging at your Super Display Telephone	.45
Central Office Calls, Answering.....................................	48
User Programmable Feature . . . . . . . . . . . . . . . . . . . .	48
Central Office Calls, Placing ..........................................	49
Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . .	49
Conference ...................................................................	54
Dial Number Preview .....................................................	55
Correcting the Displayed Digits . . . . . . . . . . . . . . . . .	55
Dial Number Preview Editing Example . . . . . . . . . .	.56
Direct Station Selection (DSS) .......................................	57
User Programmable Feature . . . . . . . . . . . . . . . . . . . .	57
Direct Station Selection Console...................................	58
Default DSS Console Key Assignments . . . . . . . . . . .	62
Directed Call Pickup ......................................................	65
Directory Dialing............................................................	66
Distinctive Ringing.........................................................	68
Distinctive Ring Configuration . . . . . . . . . . . . . . . . .	69
Extension Override . . . . . . . . . . . . . . . . . . . . . . . . . .	74
Key Ring Override . . . . . . . . . . . . . . . . . . . . . . . . . . .	78
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	82
Do Not Disturb..............................................................	88
Do Not Disturb at your 22-Button or 34-Button
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	88
Do Not Disturb at your Super Display Telephone . . . .89
Do Not Disturb Override ...............................................	92
Door Box.......................................................................	93
Extension Locking .........................................................	95
Locking and Unlocking Your Extension . . . . . . . . . . .	95
Entering or Changing Your PIN Number . . . . . . . . . .	96

Table of Contents
Extension Hunting.......................................................	103
Flash............................................................................	104
Forced Trunk Disconnect ............................................	105
Group Call Pickup .......................................................	106
User Programmable Feature . . . . . . . . . . . . . . . . . . .	106
Group Listen ...............................................................	107
Group Ring .................................................................	108
Handsfree ...................................................................	109
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	109
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .	109
User Programmable Feature . . . . . . . . . . . . . . . . . . .	110
Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . .	111
Headset Compatibility.................................................	112
Headset Mode Feature Interactions . . . . . . . . . . . . . .	113
User Programmable Feature . . . . . . . . . . . . . . . . . . .	114
Hold............................................................................	115
Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	117
Hotline ........................................................................	118
User Programmable Feature . . . . . . . . . . . . . . . . . . .	118
Idle Menu Soft Keys (Super Display)...........................	119
User Programmable Feature . . . . . . . . . . . . . . . . . . .	119
Interactive Soft Keys...................................................	121
Intercom .....................................................................	122
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .	122
User Programmable Feature . . . . . . . . . . . . . . . . . . .	123
Language Selection.....................................................	124
Last Number Redial.....................................................	126
Enhanced Last Number Redial . . . . . . . . . . . . . . . . .	126
Enhanced Last Number Redial at your 22-Button or 34-
Button Display Telephone . . . . . . . . . . . . . . . . . .	127
Enhanced Last Number Redial at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	129
Meet-Me Conference ..................................................	131
Message Waiting .........................................................	133
Microphone Mute........................................................	135
Using the Handsfree Reply Soft Key at your 22-Button
or 34-Button Display Telephone . . . . . . . . . . . . .	135
Using the Handsfree Reply Soft Key at your Super
Display Telephone . . . . . . . . . . . . . . . . . . . . . . .	136
	iii

Monitor / Silent Monitor ..............................................	138
Name Programming.....................................................	139
Night Service / Night Ring ...........................................	141
Off-Hook Signaling .....................................................	142
User Programmable Feature . . . . . . . . . . . . . . . . . . .	142
Paging .........................................................................	143
Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	143
External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . .	143
User Programmable Feature . . . . . . . . . . . . . . . . . . .	144
Park.............................................................................	145
System Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	145
Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	146
Park Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	148
Prime Line Preference .................................................	149
Prime Line and Ringing Line Preference . . . . . . . . .	149
User Programmable Feature . . . . . . . . . . . . . . . . . . .	149
Privacy and Privacy Release Groups ...........................	150
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	150
Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . .	150
Programmable Function Keys......................................	151
Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	155
User Programmable Feature . . . . . . . . . . . . . . . . . . .	156
Removing Lines and Extensions ..................................	157
Reverse Voice Over.....................................................	158
Ringing Line Preference ..............................................	160
Prime Line and Ringing Line Preference . . . . . . . . .	160
User Programmable Feature . . . . . . . . . . . . . . . . . . .	161
Save Number Dialed....................................................	162
Selectable Display Messaging .....................................	163
Selectable Display Messaging at your 22-Button or 34-
Button Display Telephone . . . . . . . . . . . . . . . . . .	164
Selectable Display Messaging at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	166
Entering Additional Characters . . . . . . . . . . . . . . . . .	168
Speed Dial...................................................................	170
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .	170
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . .	173
Entering Speed Dial Names . . . . . . . . . . . . . . . . . . .	176
User Programmable Feature . . . . . . . . . . . . . . . . . . .	176

Split.............................................................................	177
Tandem Trunking.........................................................	179
Time and Date.............................................................	180
User Programmable Feature . . . . . . . . . . . . . . . . . . .	180
Transfer.......................................................................	181
Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	183
Trunk (Line) Queuing and Callback .............................	184
Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . .	184
User Programmable Features ......................................	186
Voice Mail....................................................................	188
Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . .	190
Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . .	191
Forwarding Calls to your Mailbox . . . . . . . . . . . . . .	191
Transferring Calls to a Mailbox . . . . . . . . . . . . . . . .	192
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . .	193
Personal Answering Machine Emulation . . . . . . . . .	193
Checking Your Messages . . . . . . . . . . . . . . . . . . . . .	198
Message Center Mailbox . . . . . . . . . . . . . . . . . . . . .	198
Voice Over ..................................................................	200
Volume and Contrast Control......................................	201
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .	201
Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .	203
Walking Class of Service..............................................	204

Account Codes

Your system may use

Account Codes to

categorize or restrict

outside calls.

Account Codes are codes that you dial to categorize and/or restrict outside calls. You can dial an Account Code while placing a call or while on a call. There are three types of Account Codes:

●Optional (Unforced) Account Codes

Optional Account Codes allow you to enter an Account Code while placing an outside call or anytime while on a call. These are optional codes – you don’t have to enter them.

●Forced Account Codes

Forced Account Codes require you to enter an Account Code every time you place an outside call. If you don’t enter a code, you can’t place the call. Your system may have Forced Account Codes optionally enabled only for long distance calls.

●Verified Account Codes

With Verified Account Codes, the system compares the Account Code you dial with the codes programmed into the system. If the code matches, your call goes through. Verified Account Codes apply only to Forced Account Codes.

To enter an Optional (Unforced) Account Code

1.Place or answer an outside call.

2.Dial , press ACCT / ACCT CODE , or press your

Account Code Programmable Function Key.

Your Communications Manager can tell which options are available to you.

3.Enter your Account Code (up to 10 digits, using 0-9).

4.Dial , press ACCT / ACCT CODE , or press your Account Code Programmable Function Key.

Account Codes

4.(Outgoing call only) Dial your outside number.

To enter a Forced Account Code:

1.Access a line for an outside call (any method you prefer).

You hear three beeps indicating that you must enter an Account Code.

2.Enter your Account Code (up to 10 digits, using 0-9).

If your system uses Verified Account Codes, you must enter a code that is stored in your system.

3.Dial , press ACCT / ACCT CODE , or press your

Account Code Programmable Function Key.

Your Communications Manager can tell which options are available to you.

4.Dial your outside number.

Using Account Codes with Store and Forward

To place an outside call when both Store and Forward and Forced Account Codes are enabled:

If Forced Account Codes are enabled only for long distance calls and you are placing a local call, do not enter an Account Code. Just dial the call normally.

1.Press + Dial (or optionally 90-98).

Press Switched Loop key + Dial line group number (0-8).

Press Fixed Loop key.

2.Dial number + Wait for 3 beeps + Enter Account Code.

3.Wait 6 seconds, dial , or press ACCT / ACCT CODE .

If you have a 34-Button Super Display telephone, it provides an eight-line, 20-character per line alphanumeric display. The first line displays the date and time (while idle) and feature status messages, just like the 22-Button and 34-Button Display models. Lines 2-8 display the comprehensive Interactive Soft Key definitions.

features.

callers and customize

you process calls, identify

If you have a 22-Button or 34-Button Display telephone, it provides a two-line, 20-character per line alphanumeric display. The first line displays the date and time (while idle) and feature

status messages. The second line displays the Interactive Soft Key definitions.

Display messages help

Alphanumeric Display

Interactive Soft Keys

Interactive Soft Keys provide intuitive feature access. You’ll no longer have to remember feature codes to access your telephone’s most advanced features — because the function of the soft keys changes as you process your calls. For example, while you’re on an outside call, just press PARK to park your call in an orbit. Basic Soft Key instruction is included in this guide. Refer to the Soft Key Glossary (P/N 80000GLO**) for more on your Interactive Soft Keys.

Alphanumeric Display Contrast Control

When your telephone is idle (except on 34-Button Super Display), you can control the contrast of your telephone display.

To adjust your display contrast:

1. Press or .

If the contrast adjustment doesn’t work, your phone may be in the Music on Hold mode. Press HOLD and try again.

The attendant is the system’s call processing focal point.

Attendant Position

If you are an attendant (also called an operator), you are the system’s call processing focal point. In addition to all the features of the standard keyset, your attendant

extension also has the following unique features. Initially, only your attendant extension has these capabilities. Refer to the individual feature for the specifics.

●Barge In

You can break into a co-worker’s established call.

●Direct Trunk Access

You can dial a code to access an individual outside line.

●Forced Trunk Disconnect

In an emergency, you can release (disconnect) another user’s active outside call.

●Night Service / Night Ring

If your telephone has a programmed Night Key, you can press it to put the system in the Night Mode.

●Removing Trunks (Lines) and Extensions from Service

Remove problem outside lines from service — then return them to service once the problem is corrected.

●Trunk (Line) Queuing

You can wait in line for a busy trunk (line) to become free.

To call an attendant extension:

1.Press .

2.Dial .

If your system has more than one operator, you may have to dial 01-04 instead. You can also dial the attendant’s extension number (e.g., 300).

Attendant Position

Attendant Call Queuing

Attendant Call Queuing helps minimize congestion if your attendant extension is the overflow destination for unanswered calls.

As an attendant, your extension is never busy to your co-workers. Instead, an unlimited number of Intercom calls can queue (i.e., wait in line) for you to become free. These calls wait on your Operator Call Key, which is the last Programmable Function Key on your telephone. This key is off when you’re available and winks on (red) when co-workers are trying to get through.

To answer a call on your Operator Call Key:

Your Operator Call Key winks on (red) when a call is waiting.

1.Press your Operator Call Key.

Normally, this places your active outside call on

Hold and answers the waiting call.

Redial a busy outside

Auto Redial periodically redials a number automatically. busy outside number. If you place

an outside call and the call recipient is busy, you can press a soft key to enable Auto Redial. You don’t have to retry the number, hoping it will go through.

Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party rings or answers, or when you:

Auto Redial

●Place or answer another outside call.

●Receive an Intercom voice announcement or answer an Intercom call by lifting the handset or pressing SPK.

●Press SPK to cancel Auto Redial.

●Press any other fixed feature key except MIC.

●Lift and replace the handset.

●Press the CANCEL soft key (Super Display only).

To enable Auto Redial:

1.Place an outside call and receive busy tone + Press

AUTO REDIAL or ALND .

2.Press a line key + Press AUTO REDIAL or ALND .

The system enables Auto Redial for the last outside call you dialed.

3.At a 22-Button or 34-Button Display, you see:

To turn Background Music on and off:

pleasing work environment.

the speaker for a more

broadcast music through

Background Music (BGM) sends music to the speaker in your telephone while it is idle. BGM requires that your company have a music source (such as a CD player or radio) connected to

your system. Background Music automatically turns off when your phone rings or you receive a paging announcement.

Background Music

Have your telephone

1.Do not lift the handset or press .

2.Press .

Please take note of the following:

In accordance with U.S. copyright law, a license may be required from the American Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Background Music feature of telecommunications systems. The manufacturer hereby disclaims any liability arising out of the failure to obtain such a license.

!! CAUTION !!

Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.

To Barge In on a call:

1. Call busy extension.

Place call on busy line.

a co-worker right away.

Barge In to get through to

Barge In permits you to break into another extension user’s established call. This sets up a three-way conversation between

you and the other two parties on the initial call. You can Barge In on an Intercom call and on an outside call.

In an emergency, use

Barge In

2.Dial or press BARG .

You hear two beeps.

3.Join the conversation in progress.

Call Coverage Keys

Cover a co-worker’s calls

from your own telephone.

You can have Call Coverage Keys for co-worker’s telephones, Ring Groups, and Extension Hunting UCD Groups.

Your Call Coverage Key can ring immediately when a call rings your co-worker or group, ring after a delay or just flash. In addition, the Call Coverage Key lights while your co-worker is busy, flashes fast while your co-worker is in Do Not Disturb, and flashes slowly while your co-worker is ringing.

Call Coverage Key Flash Rates

When the key is:	The covered extension is:
Off	Idle or not installed
On	Busy
Flashing Slowly	Ringing
Flashing Fast	In Do Not Disturb for Intercom
	calls (option 2) or all calls (option 3)
Wink Off	In Do Not Disturb for
	outside calls (option 1)

To answer a call ringing or flashing a Call Coverage Key:

1.Press flashing Call Coverage Key.

To use your Call Coverage Key to place a call to your idle co-worker:

1.Press Call Coverage Key.

User Programmable Feature

# R A C

Assign the ringing mode for your Call Coverage keys. See User Programmable Features at the end of this guide for more.

Make sure your calls are covered while you are away from your desk.

Call Forwarding

Use Call Forwarding to redirect your calls to another extension or Voice Mail. In addition, you can set up Call Forwarding to reroute all calls or just outside calls.

There are four types of Call Forwarding:

●Call Forwarding When Not Answered

Calls ringing your phone forward when you don’t answer.

●Call Forwarding When Busy or Not Answered

Calls ringing your phone forward when you don’t answer or while you are busy on another call.

●Call Forwarding Immediate

Calls to your phone forward immediately.

●Call Forwarding Off Premise

Calls to your phone forward to an off-site location (such as a cell phone or remote office). See page 21 for more.

Call Forwarding at your 22-Button or 34-Button Telephone

To activate Call Forwarding:

1.Press and dial , or press your Call Forwarding key.

1. Press PGM + CFWD . You see:

Call Forwarding

2. Dial or press IMM Immediate. You see:

	OR
Dial	or press RNA

Answer. You see:

	OR
Dial	or press BNA

Busy/No Answer. You see:

for Call Forwarding

for Call Forwarding No

for Call Forwarding

Dial or press MORE + OFFP for Off Premise Call Forwarding. (See Call Forwarding Off Premise on page 21 for more.) You see:

Call Forwarding

Dial	or press MORE + AME for Personal

Answering Machine Emulation. (See Voice Mail on page 188 for more.) You see:

	OR
Dial	or press MORE + MSG to select a

Selectable Display Message. (See Selectable Display Messaging on page 163 for more.)

3. Dial destination extension or 0 (or 01-04) for your operator.

Dial the Voice Mail master number.

Press .

4.Select the Call Forwarding type:

– Dial 2 or press ALL to forward all calls.

– Dial 8 or press TRNK to forward just outside calls.

If you forward your calls immediately to a coworker, only the user at the forwarding destination can call you on the Intercom.

Call Forwarding

To cancel Call Forwarding

1.Press and dial , or press your Call Forwarding key.

Press

+ PGM + CFWD . You see:

2.Dial , press , or press NONE to cancel Call Forwarding.

Call Forwarding

Call Forwarding at your Super Display Telephone

To activate Call Forwarding:

1.Press and dial , or press your Call Forwarding key.

Press PROGRAM + CALL FWRD . You see:

2.Dial or press IMMEDIATE for Call Forwarding Immediate. You see:

Call Forwarding

Dial or press RING/NO ANS for Call Forwarding No Answer. You see:

	OR
Dial	or press BUSY/NO ANS for Call Forwarding

Busy/No Answer. You see:

Call Forwarding

Dial or press OFF-PREMISE for Off Premise Call Forwarding. (See Call Forwarding Off Premise on page 21 for more.) You see:

Dial or press ANS MACHINE for Personal Answering Machine Emulation. (See Voice Mail on page 188 for more.) You see:

Call Forwarding

Dial or press MESSAGE to select a Selectable Display Message. (See Selectable Display Messaging on page 163 for more.) You see:

3. Dial destination extension or 0 (or 01-04) for your operator.

Dial the Voice Mail master number.

Press . You see:

Call Forwarding

4.Select the Call Forwarding type:

– Dial 2 or press ALL to forward all calls.

– Dial 8 or press TRUNK ONLY to forward just outside calls.

If you forward your calls immediately to a coworker, only the user at the forwarding destination can call you on the Intercom.

Call Forwarding

To cancel Call Forwarding

1.Press and dial , or press your Call Forwarding key.

Press PROGRAM + CALL FWRD . You see:

2. Dial .

Press NONE .

Press .

Set up a multiple-party Redirect your calls to

telephone meeting your cell phone or your

without leaving the office. home office.

Call Forwarding Off Premise

If you have a display keyset, Off Premise Call Forwarding allows you to forward your calls to an off-site location (such as a cell phone or remote office). You can

stay in touch by having Off Premise Call Forwarding automatically forward your calls while you are away from the office.

To set up Off Premise Call Forwarding, select the line or line group over which the call should route, as well as the number the system should dial. The number dialed can be one of your Personal Speed Dial bins containing an outside number, or you can enter an outside number directly into Personal Speed Dial bin 720. When a call rings your extension, the system selects the specified line or group and then outdials the stored number.

Off Premise Call Forwarding reroutes:

●Intercom calls

●Transferred calls

●Direct Inward Lines (Remember that a line can be a regular line during the day and a DIL at night, and visa versa.)

●UTRF (unscreened transfer) calls routed from the Voice Mail Automated Attendant

●Circular and Terminal Extension Hunting calls

Off Premise Call Forwarding does not reroute:

●Key Ring calls

●Calls to a UCD Group master number.

●Group Ring calls (i.e., calls to a Ring Group master number)

●UCD Hunting Calls (i.e., calls to a UCD master number)

●Ringing Call Coverage key calls

You can set up Off Premise Call Forwarding to reroute all calls or just outside calls.

Call Forwarding Off Premise

Off Premise Call Forwarding at your 22-Button or 34-Button Telephone

To set up Call Forwarding Off Premise:

1.Press the and dial , or press your Call Forwarding key.

Press PGM + CFWD . You see:

2. Dial and skip to step 5.

Press MORE . You see:

3.Press OFFP .

4.You see:

– Press	BIN	to select a Speed Dial bin as your Off
– Press		to select a Speed Dial bin as your Off
Premise Call Forwarding number.

– Press	NUM	to store a new Off Premise Call

Forwarding number (automatically in bin 720).

–Press VIEW to view the currently enabled Off Premise Call Forwarding number (if any).

Call Forwarding Off Premise

5. If you press BIN to store the number in a Speed Dial bin, you see:

–Select the Speed Dial bin (dial 701-720 or press the bin key) you want to use + HOLD to exit.

If you press NUM to store a new number (automatically in Speed Dial bin 720), you see:

–Enter the line number (e.g., 1 for line 1), line group number (e.g., 90 for group 0), or ICM to store Intercom codes + HOLD. (Check with your Communications Manager for your line and line group numbers.)

–Following Speed Dial programming methods, enter the number you want to store (up to 16 digits long, including MIC to store a pause and FLASH to store a Flash) + HOLD to exit.

–You cannot enter a name using this option.

–If you already have a number stored in bin 20, you see:

– Press YES to enter a new number or NO to back up to step 4.

Call Forwarding Off Premise

If you pressed VIEW to view your currently stored number, you see:

– Press SPK to exit the VIEW mode.

6.You see:

7.Select the Call Forwarding type:

– Dial 2 or press	ALL	to forward all calls.
– Dial 8 or press	TRNK	to forward just outside calls.

8.Once returning to idle, your telephone display will show:

–FWD OFP indicates that Off Premise Call Forwarding is enabled, followed by the number.

–If you selected a Speed Dial bin with a stored name, the name will display instead.

To cancel Call Forwarding Off Premise:

1.Press the and dial , or press your Call Forwarding key.

Press + PGM + CFWD . You see:

Call Forwarding Off Premise

2. Press NONE .

Dial .

Press .

Off Premise Call Forwarding at your Super Display Telephone

To set up Call Forwarding Off Premise:

1.Press the and dial , or press your Call Forwarding key

Press PROGRAM + CALL FWRD . You see:

Call Forwarding Off Premise

2. Dial or press OFF-PREMISE . You see:

–Press SPEED DIAL BIN to select a Speed Dial bin as your Off Premise Call Forwarding number.

–Press NUMBER to store a new Off Premise Call Forwarding number (automatically in bin 720).

–Press VIEW to view the currently enabled Off Premise Call Forwarding number (if any).

3.If you press SPEED DIAL BIN to store the number in a Speed Dial bin, you see:

-Select the Speed Dial bin (701-720) you want to use + HOLD to exit.

Call Forwarding Off Premise

If you press NUMBER to store a new number (automatically in Speed Dial bin 720), you see:

–Following Speed Dial programming methods, enter the number you want to store (up to 16 digits long, including MIC to store a pause and FLASH to store a Flash) + HOLD to exit.

–You cannot enter a name using this option.

–If you already have a number stored in bin 20, you see:

– Press YES to enter a new number or NO to back up to step 3.

Call Forwarding Off Premise

If you pressed VIEW to view your currently stored number, you see:

– Press SPK to exit the VIEW mode.

4.You see:

5.Select the Call Forwarding type:

– Dial 2 or press ALL to forward all calls.

–Dial 8 or press TRUNK ONLY to forward just outside calls.

6.Once returning to idle, your telephone display will show:

Call Forwarding Off Premise

–FWD OFP indicates that Off Premise Call Forwarding is enabled, followed by the number.

–If you selected a Speed Dial bin with a stored name, the name will display instead.

To cancel Call Forwarding Off Premise:

1.Press and dial , or press your Call Forwarding key

Press PROGRAM + CALL FWRD . You see:

2. Press NONE .

Dial 0.

Press .

Call Forwarding Off Premise

If you have a 22-Button Non-Display Telephone

It is strongly recommended that you use a display telephone when setting up Off Premise Call Forwarding. If you don’t have a display telephone, the following procedure explains how you can use a 22-button non-display set to enable Off Premise Call Forwarding.

To set up Call Forwarding Off Premise:

1.Program the number that Call Forwarding Off Premise should dial into a Personal Speed Dial bin (701-720).

–You must do this before proceeding to step 2 below.

–For example, the following sequence programs the number 12039265400 with the name NEC to go out over line group 0:

#77 + 701 + HOLD + 90 + HOLD + 12039265400 + HOLD + 62 + 32 + 23 + HOLD + SPK.

2.Press key and dial .

3.Dial and enter the Personal Speed bin number you programmed in step 1 above + HOLD.

4.Select the Call Forwarding type:

–Dial 2 to forward all calls.

–Dial 8 to forward just outside calls.

–Your DND key flashes.

To cancel Call Forwarding Off Premise:

1.Press and dial . - Your DND key goes out.

When enabled, Call Screening will broadcast your caller’s message as soon as your mailbox greeting completes. Additionally, if you intercept (answer) the screened call, the first portion of the message is automatically erased from the extension’s mailbox.

Notes

left in your mailbox.

message while it is being

(listen to) a Voice Mail

If you have a display keyset, Call Screening lets you listen to (screen) a voice mail message as it is being left in your IntraMail mailbox. Call Screening emulates a standard home answering

machine — in addition to providing more control when handling incoming messages. Similar to Personal Answering Machine Emulation, you can listen as the message is being left, intercept the call, or end the screen and have the message recorded privately. Unlike Personal Answering Machine emulation, Call Screening does not require you to forward your calls immediately to voice mail. Your telephone’s display automatically shows the Call Screening soft key options as soon as the recording begins.

Call Screening (with IntraMail)

With IntraMail, screen

●Any caller that can leave a message can have their call screened.

●If more than one caller is leaving a message in your mailbox simultaneously, Call Screening will listen to the first message.

●Call Screening is only available with IntraMail.

Call Screening and Group Mailboxes

If you share a Group Mailbox with co-workers, any number of extensions in your group can screen an incoming message. Your group’s extensions can monitor the incoming message simultaneously. If any member of your group answers the call (i.e., intercepts the incoming message), the remaining group members are immediately disconnected.

Call Screening (with IntraMail)

Automatic Call Screening

With Automatic Call Screening enabled, your extension will immediately screen (broadcast) an incoming message as soon as the caller starts to leave the message in your mailbox. You hear two beeps followed by the caller’s voice.

MW LED Operation Change

If your system provides Call Screening capability, only your Ring/Message Lamp flashes for new messages. Your MW LED is used for Call Screening only.

Using Manual Call Screening

When Automatic Call Screening is off, you hear a single beep and MW flashes fast while IntraMail records your caller’s message. Your telephone display automatically changes to show the Call Screening soft key options. Call Screening is only available while your telephone is idle.

To intercept the call (and stop recording the message):

● Press ANSWER (ANSW) or flashing MW.

To hear your caller’s message as it is recorded in your mailbox (i.e., activate the Call Screening mode):

●. Press SCREEN (SCRN) .

—To intercept the call (and stop recording the message):

Press ANSWER (ANSW) , or Press SPK, or

Lift the handset, or Press MW.

Call Screening (with IntraMail)

—To continue listening to your caller’s message as it is being recorded:

Do nothing.

—To exit Call Screening and allow the message to continue recording in private:

Press EXIT .

—To use another feature or process another call: Press any other feature key.

To exit Call Screening and allow the message to continue being recorded in private:

●Press EXIT .

To use another feature or process another call:

●Lift the handset, or Press SPK, or

Press any other feature key.

Call Screening is only functional while the telephone is on-hook.

Using Automatic Call Screening

When Automatic Call Screening is on, your idle telephone automatically goes into the screen mode while your caller leaves a message. Call Screening is only available while your telephone is idle.

To turn Automatic Call Screening on or off:

1.Super Display Telephone

Press PROGRAM + SCREEN . 22-Button or 34-Button Display Telephone

Press PGM + MORE + MORE + SCRN .

Call Screening (with IntraMail)

2. Press	ON	to turn Automatic Call Screening on.
2. Press		to turn Automatic Call Screening on.
OR

Press	OFF	to turn Automatic Call Screening off.

The top line of the display shows the Automatic Call Screening status.

3. Press EXIT to exit.

To intercept the call (and stop recording the message):

●. Press ANSWER (ANSW) , or

Press SPK, or

Lift the handset, or

Press MW.

To continue listening to your caller’s message as it is being recorded:

●Do nothing.

To exit Call Screening and allow the message to continue recording in private:

●Press EXIT .

To use another feature or process another call:

● Press EXIT + Lift the handset or press any other fea-

ture key.

Call Timer

Set up a multiple-party Keep track of your time telephone meeting

on the phone.

without leaving the office.

If your phone has a Call Timer key, your display can keep track of your time on a call.

There are two types of Call Timer keys:

●Manual Call Timer

Any time while placing a call or while on a call, you can press your Manual Call Timer key to start the Call Timer. The Call Timer will continue until you hang up or press your Manual Call Timer key again. The Manual Call Timer can time both Intercom and outside calls.

●Automatic Call Timer

In addition to the features of the Manual Call Timer key, the Automatic Call Timer key provides automatic timing for outside calls only. If your phone has an Automatic Call Timer key, the Call Timer automatically starts when you place or answer an outside call. The Automatic Call Timer does not automatically start for Intercom calls.

Enhanced Call Timer

In addition to the capabilities of the Call Timer feature, Enhanced Call Timer provides (if you have a display set):

●Review of Previously Timed Call

Any time after hanging up from a timed call, you can press your Manual or Automatic Call Timer key to review the duration of that call.

●Timer Reset for Current Call

While your phone is timing your call, you can press CLEAR at any time to reset the Call Timer to 00:00:00.

●Automatic Timer Stop

The system assigns the Call Timer to the active call. When you hang up on your active call, the Call Timer automatically shuts down.

Call Timer

●Wrap-up Timer Display

After hanging up a timed call, your display will show the Call Timer data for 6 seconds before returning to idle. This gives you time to make a record of the timed call.

To time your outside call if you have an Automatic Call Timer key:

1.Place or answer outside call.

–The Call Timer starts automatically. The Automatic Call timer key lights red while the system times the call.

To manually time your Intercom or outside call:

1.While placing or while on the call, press the Manual or Automatic Call Timer key.

–The Call Timer key lights red while the system times the call.

1. Press your TIME or TIMER soft key.

To stop the Call Timer:

1.Hang up.

-The timer automatically stops after 6 seconds.

1.Press the Manual or Automatic Call Timer key.

To reset the Call Timer to 00:00:00 while it is running (i.e., timing your call):

1.Press .

Call Timer

To review the duration of your last timed call:

1.While idle, press the Manual or Automatic Call Timer key.

–Press CLEAR or wait 6 seconds to return to idle Time/Date display.

Note: If you have more than one caller waiting, they queue (i.e., wait in line for you) on a first-in/first-out basis. You hear Camp-On beeps only for the first waiting call.

To Camp-On to a busy extension:

1. Call a busy co-worker.

linewithoutfor leavingbusy cothe-wofficerker.

callstelephonewaiting,meetingor wait in

With Call Waiting, a co-worker can call you while you’re busy and wait in line (Camp-On) for you to become free. You’ll hear two beeps indicating that your

co-worker is waiting. The call goes through when your extension becomes free.

Call Waiting / Camp-On

KnowSet upwhena multipleyou have-party

2.Dial or press CAMP .

3.Do not hang up.

If you hang up, the system converts your

Camp-On to a Callback.

4.When your co-worker becomes free, you hear ringback.

5.Speak to your co-worker when they answer their waiting call.

Callback

You don’t have to

repeatedly call a busy

co-worker back, hoping to

find them idle.

Here’s how Callback works:

When you call a busy co-worker, you can leave a Callback request for a return call. There is no need to keep calling your co-worker back, hoping to find them idle.

●You call a busy co-worker and leave a Callback.

●When your co-worker becomes free, your phone automatically starts ringing.

●Once you lift the handset to answer the ring, your co-worker then rings.

●As soon as your co-worker answers, you’ll have an Intercom call between yourself and your co-worker.

To leave a Callback at a busy co-worker:

1.Call your busy co-worker.

2.Dial or press CLBK .

3.Hang up.

If you stay on the line, you will Camp-On to your busy co-worker.

4.When your busy co-worker becomes free, your phone will automatically ring.

5.Lift the handset to answer.

6.Speak to your co-worker when the call goes through.

Single and Multiple Message Format

There are two types of Caller ID message formats available: Single Data Message Format (SDMF) and Multiple Data Message Format (MDMF). If your telephone company supports Single Data Message Format, you’ll see only your caller’s number. With Multiple Data Message Format, you’ll see both your caller’s number and name.

Caller ID and NVM-Series Voice Mail

Caller ID works with your NVM-Series Voice Mail system to provide productivity enhancements like Make Call with Caller ID. With Make Call, you can return a call to someone who left you a message without knowing your caller’s phone number. Your Communications Manager can tell you if you have this capability.

Second Call Caller ID

While you are busy on a call, your telephone display can show you the Caller ID information for a waiting call. If you receive Camp On tones or Off-Hook Ringing for a call, you can also receive the Second Call Caller ID. Check with your Communications manager to see if you have this feature.

Third Party Caller ID Check

Third Party Caller ID Check allows you to see the Caller ID information for a co-worker’s call. Check with your Communications Manager for more about Third Party Caller ID Check.

optional name.

phone number and

your outside caller’s

Caller ID allows your telephone display to show the incoming caller’s telephone number and optional name. Caller ID supports your telephone company’s Called Number Identification (CNI) and

Called Number Delivery (CND) service, when available.

Caller ID

Your display can show

Caller ID

To cancel the Caller ID display and return your phone to its normal display:

You can only do this while you’re on a call, not while your phone is ringing.

1.Press .

To turn the Caller ID display back on (after you press CLEAR to cancel it):

1.Press .

The display the Caller ID information for a co-worker’s (i.e., a third party) call:

1.Press + .

2.Press the key for the call you want to check.

You can press a line key, loop key, Hotline key or Call Coverage key.

—Press a line key while the call is ringing or connected to the third party.

—Press a loop key while the call is ringing the third party.

—Press a Hotline key while the call is connected to the third party.

—Press a Call Coverage key while the call is ringing the third party.

3.Hang up when you are done.

Caller ID Logging

Your phone can store your caller’s name and phone number for easy review and redialing.

If your system has Caller ID enabled, Caller ID logging stores in a log your caller’s number and optional name for each outside call that rings the system. You can view this log on your telephone display,

allowing you to easily review and redial your calls.

The system can log calls directly to your extension — or you may be a member of a Caller ID Logging group that shares records. Your Communications Manager can tell you more.

Use the feature and soft keys on your phone to:

●Scroll through (review) your Caller ID records.

●Delete records you no longer need.

●Store a record (both the number and name) in one of your Personal Speed Dial bins.

●Place a return call to the calling party.

Caller ID Logging at your 22-Button or 34-Button Display Telephone

To review your Caller ID log:

1. While your phone is idle, press CLnn (where nn is the number of Caller ID records currently logged at your phone).

–Your Ring/Message Lamp (the large green LED on the upper right corner of your phone) winks on (green) when you have Caller ID records you have not reviewed.

–After pressing CLnn , you see:

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