Nec DS 2000 DS Multibutton - Telephone Handbook

Digital

System

Multibutton Telephone Feature Handbook

● In Edit ➮ Preferences ➮ General, set the following:

– Default Magnification = Fit Width – Display Splash Screen at Startup = Disabled (box not checked) – Display Open Dialog Box at Startup = Disabled (box not checked)

● For easiest reading on-screen, select View ➮ Fit Width (or Ctrl K). This option

is automatically enabled if you set the

Default Magnification

in General

Preferences as described above.

● To return to the opening screen at any time, press Home.

To scroll up or down on a page, press PageDown or PageUp. To navigate between pages, press –>or <–.

● To increase the speed with which your Acrobat files load, try one of the following:

– In Windows 3.1, add

ACROREAD.EXE

to your Startup Group (with the Run

Minimized box checked).

– In Windows 95, add

ACROREAD.EXE

to the Windows\Start

Menu\Programs\StartUp folder (with Run Minimized selected).

You’ll have to maximize the first Acrobat file you run.

● Provides on-line viewing and printing.

● Extensive search and navigation capabilities.

● Ensures more timely turnaround of documents.

● When we provide an Acrobat manual with a product (e.g., Nitsuko TAPI Driver),

you are assured of having the most up-to-date manual available.

● With the installation of a PC fax/modem, it makes faxing of any brochure, user

guide, proposal or manual quick and easy.

● Acrobat Reader programs for Macintosh, DOS and UNIX platforms also can be

provided, if required.

● For Technical Support for the Acrobat Reader, contact:

Adobe Systems, Inc.

1585 Charleston Road

P.O. Box 7900

Mountain View, CA 94039-7900

Telephone Number: 415-961-4400

Adobe FaxY1 (technical/product information by fax): 206-628-5737

Adobe Electronic Bulletin Board (on-line information): 206-623-6984

URL: http://www.adobe.com

● To return to the opening screen, press the HOME key.

Contents

●

Using Your Telephone

●

Basics

●

Features

Your system may restrict you from using some of the features listed in this handbo ok . As k yo ur communicat ion s manager which f eatures you can use. Then, check in the box next to the feature’s name. Also, if your system does not use the standard numbering plan, feature access codes may be different tha n described.

Using Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Your multibutton telephone . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Using a programmable key with th ree functions . . . . . . . . . . . . . 1

If your phone has an alphanumeric display . . . . . . . . . . . . . . . . . 2

Your p h one’s key lights . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Using Handsfree instead of the handset . . . . . . . . . . . . . . . . . . . . 3

Dialing codes to use features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

If you have a DSS Cons ole . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Customize wi th user-programmable features . . . . . . . . . . . . . . . . 4

Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Outside Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Account Co des . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Alternate Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Automatic Call Distri bution . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Call Forward System Cance l. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Conference, Unsuperv ised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Dialing Number Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Direct Station Selecti o n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Directed C all Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Display Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Forced Line Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Group Call Pi ckup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Intrusion (Barge-In) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Line Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Meet-Me Co nference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Micropho ne Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Operator Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Page, Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Personal Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Prime Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Privacy Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Removing Li nes and Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 50

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Selectabl e Display Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Station Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Telemarketing Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Voice Prompting Mes sages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Volume C o ntrols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Walking Class o f Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Charts and Il lustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

iii

DS01 Multibutton Feature Handbook

Using Y our Telephone

Your multibutton telephone . . .

Your multibutton telephone, available in taupe or graphite, gives you quick acces s t o yo ur sy s tem’s features. For example, place or answer a Message Waiting just by pressing MSG. Or, pr ess DND to quickly put your ph one in Do Not Disturb. If a call is ringing your phone, all you have to do is press the flashing line key to answer it. For an illustration of all the keys on your phone and w hat they do, turn

to page 72 at the back of this guide.

Using a programmable key with three functions . . .

ICM

DIAL

DSS (keys 1-15)

Speed Dial (keys 1-16)

Feature (keys 1-16)

Your multibutton telephone has 16 programmable keys. Each of your programmable keys may have up to three functions. A single key can be a line, Speed Dial and Direct Station Selection (DSS) key. When you just press the key, you get its first level function (e.g., line key). When you press ICM , the key automatically turns into a DSS key. Press DIAL, and the key become s a Speed Dial key.

Your commu nications manager can tell you the functions of your programmabl e k eys.

If your phone has an alphanumeric display . . .

Your telephone’s Alphanumeric Display helps yo u us e features and tells you about your calls. For

FRI 08/18 03:34P

example, a ringing outside line may show you the number of the caller before you answer. You can also adjust the brightness of your display . To find out how, turn to page 30.

Your phone’s key lights . . .

The lights in your phone’s keys help you use the feat ur es . Th e way they flash tells you about your call. Depending on the model of your phone, your ke y lig ht s ca n be red or both red and gree n. To find out more about your key lights, turn to page 70 in the charts section at the back of this guide.

HOLD MIC/DND

CONF

MSG

ICM

MICROPHONE

MUTE

INCOMING CALL

MESSAGE

WAITING

Using Handsfree instead of the handset . . .

Your telephone may have a Speakerphone for Handsfree operation. This means you can place and answer calls just by pressing HF. If your phone has Automatic Handsfree, you can press a line key fo r a Han dsfree call without first pressing HF. With Monitor, you can press HF to place a call but must lift the handset to talk or answer. Turn to page 7 for more on using the

Handsfree options.

Dialing codes to use features . . .

You can call co-workers, place outside calls and use many features by dialing featur e access codes. Often, the code you dial is the first letter in the feature’s name. For example, dial

Callback

to leave a

on a busy co-worker’s phone. To find out the codes to dial for outside lines and co-workers, turn to the chart on page 69.

GHI

JKL

DEF

DIAL

MNO

LAST VOL

If you have a DSS Console . . .

You may have a DSS Console next to your phone. When you fir s t us e your DSS Console, many of the keys are programmed for you. By just pressing a key, you can easily call (Hotline) co-workers, Park calls or use Page. For an illustration of the initial layout of

ALL CALL

PAGE

PARK ORBIT 60

your DSS Console, turn to page 73. To find out more on what your DSS Console can do, talk to your communications manager.

Customize with user-programmable features . . .

You can customize selected features from yo ur phone. For an easy-to-use chart th at shows your

Head Set Night Ring

G I

M O

P S

customizing options, turn to page

76 in the charts section at the back of this book. Ask your

communications manager if you have an access lev el that allo ws user-programming.

Speed Dial

The symbol all user-progr am mable features.

in this guide marks



Know when to use your features . . .

Look up what you want to do

Calling a co-worker

Outside calls

Handling and rerouting

your calls

When your call can’t go through

The power of digital voi ce

processing

Placing calls quickly

Then turn to page

Intercom Calls..............................9

Paging.........................................45

Door Box............. ............ ........... 31

Placing and Answering ................ 7

Prime Line Selection.................. 49

Ringing Line Preference............51

Account Codes...........................14

Dialing Number Preview ...........26

Call Timer .................................. 21

Flash ........................................... 32

Handsfree.....................................7

Hold............................................10

Transfer ......................................12

Park.............................................47

Call Forwarding ......................... 20

Selectable Display Messages..... 52

Volume Controls ........................67

Camp-On.................................... 24

Off-Hook Signalin g....................43

Callback......................................22

Line Callback.............................38

Message W a iting........................40

Voice Mail.................................. 62

Whisper Page.............................43

Intrusion.....................................37

Personal Greeting.......................48

Operator Assistance.................... 44

Voice Prompting Messages........ 65

Speed Dial.................. .. .. ............53

Last Number Redial ................... 38

Save............................................51

Directory Dialing.......................29

Know when to use your features . . .

Look up what you want to do

When you work in groups

If you need privacy

Have a telephone meeting

Streamlining your telephone

Advanced call processing

Features just for attendants

Then turn to page

Privacy Groups...........................50

Group Call Pickup ..................... 33

Group Ring................................. 34

Directed Call Pickup.................. 28

Do Not Disturb......................... .. 3 1

Microphone Mute ...................... 41

Headset....................................... 35

Background Music..................... 19

Conference.................................25

Unsupervised Conference.......... 26

Group Listen .............................. 34

Meet Me Conference..................39

Hotline........................................36

Direct Stati on Selectio n ............. 27

Station Call Coverage................59

Automatic Call Distribution.......17

Caller ID.............. .. .............. .......23

Telemarketing Dial.....................61

Walking Class of Service........... 68

Alarm ......................................... 15

Alternate Attendant................. ...16

Monitor.......................................41

Night Answer ............................. 42

Removing Lines and Ext............50

Forced Line Di sconnect . ............ 33

Time and Date............................ 61

Call Forward System Cancel .....21

Outside Calls

Basics

Handsfree

Handsfree lets you place or answer calls without lifting the handset. When you see the instruction, "Lift Handset," you can press HF instead.

If MIC/DND lights when you press HF, your phone has Monitor, not

•

Handsfree. You can listen to your call, but you must lift the handset to speak.

If your phone has Automatic Handsfree, you can press a key without

•

first pressing HF. If you are an attendant, you do not have Handsfree.

•

To talk Handsfree:

To hang up a Handsfree call:

To change a handset call

into a Handsfree call:

To change a Handsfree call

into a handset call:

Speak toward phone.

Press HF.

Press HF. Hang up.

Lift the handset.

Outside Calls

You can place an outside call by dialing a code or by pressing a line key. You can also answer an outside call using a line key. You may have line keys on your phone and on your DSS Console.

User-Programmable



To place an outside call:

Feature:

You can change the lines that ring your p h one. Refer to Ring Assign ment and Del aye d Rin g Assignment in User - P ro gr am ma ble Features (page 76).

Lift handset.

Press a line key.

2. 7

Outside Calls

-The line key lights and you hear dial tone. You may also be able to p ress a line group (line ro tary) k ey. These keys are also called outbound loop keys. Your com munications manager can tell you which keys are line keys.

Dial number.

-If your system is behind a PBX or Centrex, you may have to dial 9 before your number. Check with your communications manager.

Lift handset.

Press ICM.

-You hear dial tone.

Dial line access code (e.g., 801).

-You hear dial tone.

-Y ou may also be ab le to dia l a line grou p access code (9, or 90 -9 8) . If you have Direct Line Access, you can dial the outside line extension number (e.g.,

372).

-If your system has ARS (Automat i c Route Selection), 9 is normally your ARS access code.

Dial number.

-If your system is behind a PBX or Centrex, you may have to dial 9 before your number. Check with your communications manager.

To answer an outside call:

A line key flashes and your phone rings.

-The line key may be a line group (incoming line rotary) key. These keys are also called inbound loop keys.

Lift handset.

Intercom Calls

-If you are not connected to the caller, press the flashing line key. The line key lights.

-To answer a call ringing the paging speakers, see the Night Answer feature.

Interco m Calls

You can voice-announce your Intercom call or have the called extension ring. When you voice- an no un ce, the other party he ar s yo u over the phone speaker and can speak Handsfree. Keep in mind that you may not be able to voice-announce to some extensions.

To place an Intercom call:

Method 1

(You can program this on a One-Touch Speed Dial key. See page 54.)

Lift handset.

Press ICM.

-You hear dial tone.

Dial extension number or press DSS key.

-You hear ringing. Wait for the party to answer.

-You hear two beeps and can begin speaking.

-To for ce the phone to r ing, dial 1 before you dial the extension number. You cannot force ringing if you use a DSS key.

Method 2

Lift handset.

Press Hotline key.

-You hear ringing. Wait for the party to answer.

Hold

-You hear two beeps and can begin speaking.

-You can also place an Intercom call by pressing a Station Call Coverage key. Refer to the Station Call Coverage feature.

To answer a ringing

Intercom call:

To answer a voice-announced

Intercom call:

User-Programmable



Feature:

(The ICM key flashes. If you ar e an atten dant, the HF key flashes instead.)

Lift handset.

(If you are an attendant, you cannot receive voice-announce d calls.)

Listen for two beeps.

-ICM flashes.

Speak toward phone.

Use Voice Announce in User -Progr ammable Features to disable or enable v oic e- an no un ce d Intercom calls to your extension.

Hold

This feature is always available.

)

Hold lets you place a call in a temporary waiting state. While the call is on Hold, you can place and re ce ive other calls. There are two types of Hold for outside calls: System Hold and Exclusive Hold. You can retrieve a call from System Hold at any extension. You can retrieve a call fr om Exclusive Hold only at the extension that placed it on Hold.

If you are an attendant, your phone has Automatic Hold. This means the system places your outside call on Hold automatically when you press:

ICM or CONF

•

A Line, Call Coverage, Hotline or Page key

•

Hold

Things to remember about

Hold:

To place your call on Hold:

To retrieve an outside call

from Hold:

If a call remains on Hold too long, it recalls

the extension that placed it on Hold. If unanswered, the call may ring other extensions. If a call is on a line that does not appear on

your phone, you ca n on l y pl a c e th e call on Exclusive Hold. If you place an Intercom call while you are

on an outside call, you automatically place the outside call on System Hold. (If you have a DSS Cons ole , press ICM or HOLD before pressing a DSS key.)

(Do Not Hang Up.)

Press HOLD.

-Press HOLD again to place an outside call on Exclusive Hold.

-The line key flashes for an outside call.

-The HOLD key flashes when the line does not appear on your phone and for an Intercom call.

Hang up.

For a line that appears on your phone:

1. Lift handset.

2. Press the flashing line key.

For a line you placed on Hold that does not appear on your phone:

Lift handset.

Press HOLD.

For a line somebody else placed on System Hold that does not appear on your phone:

Lift handset.

Press ICM.

Press *.

Transfer

Dial line access code (e.g., 801) or exten-

sion number.

To retrieve an Intercom call

from Hold:

At your extension: Lift handset.

-If you have Prime Line Selection, press ICM before going to the ne xt s tep.

Press HOLD.

-You cannot put a Handsfree Intercom call on Hold.

Transfer

This feature is always available.

)

You can Transfer an outside call to another ex tension . If the other party does not answer the transferred call, you can retrieve it. You cannot Transfer Intercom calls.

To Transfer your call:

(Do Not Hang Up.)

Press ICM and dial the extension number.

-You can press a DSS key instead of dialing the extension number. If you are an attendant, you can also press a DSS Console key.

Press Hotline key.

-To Transfer the call using a Station Call Coverage key, refer to the Station Call Coverage feature.

Announce the call.

-If you hear ringing, wait for party to answer before announcing call. To Transfer the call unannounced, skip this step.

-If you hear busy to ne , you can dial C to wait in line. Refer to the Camp-On feature on page 24. Also, your display shows, "HOLD/WAI T." This indicates the number of calls on Hold or already camped-on to the busy extension.

Hang up.

Transfer

To retrieve the transferred

call:

1. Lift handset.

2. Press the flashing line key for the call.

Retrieve call from Hold.

Account Codes

Features

Account Codes

For billing or other purposes, you can enter an Account Code (a number up to 10 digits long) to categorize your outside call. This Account Code is included in a report that the system generates. You can enter an Account Code manually as described below, or you can program a One-Touch Speed Dial key for Account Code entry (see page 54). This eliminates the need to place your call on Hold while you enter the number.

If your system ha s Ma nd atory Account Codes, you

must

enter an Account Code for each long distance call you place. If your Account Codes are al so Verifiable, you

enter a code from a list programmed

must

into your phone sys tem . As k yo ur co mm un ications manager wh ich ty pe of Account Codes you have.

T o enter an Acc ount Code

when placing an outside call:

(You can program this on a One-Touch Speed Dial key. See page 54.)

Place call.

Press PGM# immediately after dialing the

number. Enter Account Code.

Press PGM#.

To enter an Account Code

for the call you are on:

(You can program this on a One-Touch Speed Dial key. See page 54.)

Do not hang up.

Press ICM.

Press PGM#.

Enter Account Code.

Press PGM#.

Press HOLD.

-You are reconnected to your call.

Alarm

This feature is for attendants only .

)

Your telephone display may show an alarm message. Alarm messages occur when a telephone is unplugged or fails, when a line fails or when a printed circuit card in the system equipment fails. Telephone and line failures display as Minor Alarms. Printed circuit card failures display as Major Alarms. Y our display also shows you which extension or card failed. Report alarms to your communications manager.

When an alarm dis plays, your phone do es no t ri ng nor mally for incoming calls. If your phone has Off-Hook Ringing, it rings with a single beep (repeated). If your phone does not have Off-Hook Ringing, calls do not ring while the alarm displays. Your communications manager can tell you if you have Off-Hook Ringing.

To see the cause of an Alarm:

(Do not lift the handset.)

Press MSG.

-Display shows cause of A l ar m. For example: "STA 305 FAILED" or "LINE 02 FAILED."

Press MSG to see if there is more than one

failure.

-When you see the first failure message again, you have gone through the entire list.

Lift and replace handset to cle ar the ala rm

display.

Alternate Attendant

This feature is for attendants only .

)

Alternate Attendant allows you to reroute your incoming calls to another extension (your Alternate Attendant). You may want to reroute calls when you are busy or you mus t leave your phone. Outside calls ring at both your extension and the Alternate Attendant. The MI C/DND and MSG keys flash slowly while the Alternate Attendant is assigned.

When you assign the Alternate Attendant, you cancel your Selectable Display Message (if any). The Alternate Attendant must be a ke yset. You cannot assign another attendant as your Alternate Attendant.

To assign the Alternate

To cancel the Alternate

Attendant assignment:

Attendant:

(You can program this on a One-Touch Speed Dial key. See page 54.)

Lift handset.

Press ICM.

Press PGM#.

Dial Alternate Attendant’ s extension num-

ber. Dial 3.

-Your display shows, "ALT OPR ASSIGNED."

Hang up.

Press MIC/DND.

-Y our display shows, "CANCEL ALT OPR." To return to the Time and Date display, lift and r eplace the handset.

Automatic Call Distribution

ACD Member (Agent)

Your extension may be in an Automatic Call Distribution group. The members of your ACD group share responsibility for answering the group’s calls. ACD evenly dist r ibutes the calls among the group members. Normally, the member (agent) that has been idle the longest gets the next call.

From time to time, you may need to temporarily remove yourself from the group (for example, when you go to lunch). When you become Off Duty, ACD no longer sends c a ll s t o yo ur extensio n. When you become On Duty, you’ll a ga in start to re ce ive ACD calls.

To become On or Off Duty:

ACD Supervisor

You may be an ACD supervisor. If you are, you should have a display keyset. You should also have a DSS Console with a Hotline key for each group member and your ACD group master number. As a supervisor, you can:

Monitor the st atus of your grou p o n y our DSS Console. You can be

•

the supervisor of more than one ACD group. Be notified when all agents are busy, and how long calls have been

•

waiting for an available agent. Your telephone display shows this information.

Make agents On or Off Duty.

•

(Optional) Record the announcements that you r group’s callers hear.

•

Your communications manager can tell yo u i f yo u need to record an y announcements. To record announcements, your system must have a VMU Module.

To monitor the status of

your ACD group:

Lift handset.

Press ICM.

Dial 6 to go Off Duty; dial 4 to go On Duty.

Dial PGM#.

Watch your DSS Console.

Automatic Call Distribution

-If Agent’s k ey is Agent is

OFF. . . . . . . . . . . . Idle

ON. . . . . . . . . . . . . Busy

Flashing Slow . . . . Off Duty

Flashing Fast . . . . . In DND

AND

On your DSS Console, press the Hotline

key for your ACD group master number. Watch your telephone display.

-Your display shows information for the group selected in the previous step. For example, if your display shows, "02 L-04 00:47," you have two calls waiting (02). The call on line 4 (L-04) has been waiting longest: 47 seconds (00:47).

To make agents on and off

duty (supervisors only):

To record announcements

for your ACD callers:

Lift handset.

Press ICM, then PGM#.

Press DSS key for agent you’ll change.

Dial 7 to remove agent; 4 to install.

Lift handset

Press ICM, then PGM#.

Dial MV (Master Voice Message).

Enter the number of the message you want

to record (00, 02-07) .

-Your communications manager can tell you which message to record. Message 00 is the standard ACD All Agents Busy message.

-The system prompts, "Please start recording."

After you hear the beep, s pe ak cl ea rly a nd

directly into the handset.

-The announcement can be up to 16 seconds.

Background Music

Hang up when through recording.

To listen to a previously

recorded announcement:

To erase all your recorded

announcements (including

OPA announcements):

Lift handset

Press ICM.

Press PGM#.

Dial MVL (Message Voice Listen).

Dial the message number (00,02-07).

Lift handset.

Press ICM.

Press PGM#.

Dial MV and press PGM#.

-Y our display shows, "DELETE ALL MSG?"

To erase messages, dial Y.

- Your display shows, "COMPLETED."

To quit without erasing, dial N.

- Your display shows, "ABORTED."

Hang up.

Background Music

You can receive Background Music over your telephone’s speaker. The music stops whenever a call comes in or you lift the handset. You can turn the music on or off only when your telephone is not in use. To have Background Music, your system must have an optional music source connected.

The volume setting for Background Music also sets incoming ringing and paged announcement levels over the telephone’s speak er.

To turn Background Music

on or off:

(Do not lift handset.)

1. Press HOLD.

Call Forwarding

To adjust the volume of

Background Music:

Press VOL UP or V OL DN while fe ature is

active or telephone is idle.

Call Forwarding

With Call Forwarding, you can reroute your incom ing calls to another extension or to an outside number. If you are an attendant, you cannot use Call Forwarding. Use Alternate Atte ndant instead (se e page 16).

To forward calls:

(This may be program med on a One-Touch Speed Dial key. See page 54.)

Press ICM.

Press PGM#.

Dial extension number to receive calls.

Do one of the following:

-Dial 1 to forward calls not answered.

-Dial 2 to forward calls not answered or when busy.

-Dial 3 to forward all calls.

-Dial 4 to have V oice Mail screen your calls (i.e., emulate a personal answering machine). Turn to page 62 for more on this option.

Press HF to hang up.

-MSG flashes slowly. A voice prompt may remind you that your calls are forwarded.

To cancel Call Forwarding:

Press ICM.

Press PGM#.

Press HF to hang up.

-MSG goes out.

Call Timer

Off-Premise Call F orwarding

You can reroute your calls to an outside (off-premise) telephone number. For example, you can forward your calls to your cellular car phone if you have to be on the road.

To forward calls to an

outside number:

Press ICM

Press PGM#.

Dial 1.

Dial line number (e.g., 01).

-Y ou may also be ab le to dia l a line group code (9, 90-98).

Dial telephone number that is to receive

calls. Press HF to hang up.

Call Forward System Cancel

This feature is for attendants only .

)

Call Forwarding reroutes incoming calls to another extension, or to an outside number. As the a ttendant, you cannot use Call Forwa rding (see the Alternate Attendant feature on page 16 instead). You can, however , cancel all Call Forwarding for the system (including Selectable Display Messages). This also cancels Do Not Disturb for the system.

T o canc el a ll Cal l Forwardi ng:

Lift handset.

Press ICM.

Press PGM#.

Press *.

Hang up.

Call Timer

With Call Timer, you can use your phone’s display to time your outside calls. You can time either incoming or outgoing calls.

Callback

To start the Call Timer (if

you have a Timer key):

Press Timer key.

-The Timer key is ON. Your display starts timing your call. Press the Timer key before you place or answer your call — or while idle. If your phone has Auto Timer, it starts automatically for outside calls. Y ou don’t have to press the Time r k ey.

To stop the Call Timer (if

you have a Timer key):

Press Timer key.

-The Timer key is OFF. You can stop the timer before or after you hang up. To restart the timer from 00:00, press the Timer key again.

Callback

When you call a busy extension, you may leave a Callback request for a return call. You do not have to repeatedly call the busy e xtension back, hoping to find it idle. You will note that the Callback ring cadence is longer than othe r ri ng i ng sig nals. If you are an at tendant, you cann ot us e Callback. To leave a Callback for an outside line, see the Line Callback feature on page 38.

To request a Callback (after

calling a busy extension):

(Do not hang up.)

Dial C.

-You hear ringing.

Hang up.

-You can use your phone for oth er ca lls while you wait for Callback to ring you back.

To answer when Callback

rings you back:

Lift handset.

-If you hear ringing, wait for party to answer.

Caller ID

-If you hear two beeps, go ah ea d an d speak.

To cancel a Callback

request to a specific

extension:

To cancel all your Callbacks

simultaneously:

Call busy extension again.

-You hear busy tone.

Press *.

Hang up.

(This also cancels your Line Callbacks.)

Lift handset.

Press ICM.

Press *.

Press FTR.

Hang up.

Caller ID

If your phone has a display, Caller ID can show your incoming caller’s number and optional name. The Caller ID information will show as either a

post-answer

see the caller’s number and optional name pre-answer display lets you see the caller’s number and optional name

before

preview incoming calls before you answer them. The Caller ID pre-answer display is available only if your telephone does not have Automatic Handsfree (see page 7). Check with your communications manager.

To answer a Caller ID call

(with the pre-answer display

pre-answe

r display. With the post-answer display, you’ll

you answer the call. The

after

you answer the call. You can also use the pre-answer display to

Lift handset or press flashing line key.

-You see the incoming caller’s name and

disabled):

number and you answer the ca ll.

To answer a Caller ID call

(with the pre-answer display

enabled):

(Your phone must have Automatic Handsfree disabled to use th i s f ea t ure.)

Press the flashing line key to display the in-

coming caller’s phone number.

Camp-On

-You can press another flashing line key instead of going to the next step.

Press the flashing line key again to display

the incoming caller’s name.

-If the telephone company does not offer the name option, you skip to the next step.

-You can press another flashing line key instead of going to the next step.

Lift the handset to answer the call.

-If you previewed several ringing lines, you’ll answer the call on the most recently pressed line key.

To re-display the Caller ID

information for the call you

are on:

Press the line key for the call.

Under certain conditions, you may see one of the following messages in place of the normal Caller ID information.

When you see . . . It means . . .

PRIVATE Your caller has blocked

Caller ID.

OUT OF AREA You caller has dialed from

an area that does not support Caller ID

UNAVAILABLE Your telephone company’s

Caller ID service is out or order

Camp-On

Camp-On allows you to call a busy extension or line and wait off-hoo k until that extension or line becomes free.

Conference

To Camp-On to a busy

extension or line:

(Do Not Hang Up.)

Dial C.

-If you Camp-On to a busy extension...

You hear ringing in your handset. When the party is free, their phone rings.

-You hear two beeps and you can begin speaking.

-If you Camp-On to a busy line... Busy tone stops. When you hear dial tone, dial your outside call.

To answer a Camp-On:

(You hear two beeps while you are on a call. ) (Do not hang up.)

Press ICM.

-Your first call goes on Hold. You connect to the calling party.

To return to the first call

and switch (split) between

calls:

Press ICM.

Press * and dial S (dial pad key 7).

Conference

This feature is always available.

)

Conference allows you to converse jointly with two inside parties, two outside parties or one of each.

To set up a Conference:

Place first call.

Press CONF.

Place next call.

Press CONF.

-The CONF key lights and the three parties are Conferenced.

Conference, Unsupervised

To cancel a Conference:

Hang up.

-If your Conference inclu de d an Intercom call, your callers continue to converse after you hang up.

Place Conference on Hold.

Disconnect one of yo ur callers.

Hang up on your remaining caller.

Conference, Unsupervised

Use Unsupervised Conference when you want to join two outside callers in a Conference — then leave the Conference and allow them to talk privately. Once you set up this type of Conference, it continues until one of the outside callers ha ng s up . You cannot rejoin the Confer en ce or terminate it from your phone.

To set up an Unsupervised

Conference:

Place or answer first outside call.

-Y ou talk to the first caller.

Press CONF.

Place or answer second outside call.

-You talk to the second caller.

Press CONF again.

-Y ou talk to both callers.

Hang up.

-Your callers talk privately with each other. You cannot rejoin the Conference.

Dialing Number Preview

Dialing Number Preview (DNP) allows you to dial, review, and correct a number before the s yst e m d ials it o ut f or yo u. You can only use Dialing Number Preview if you have a display telephone.

To dial using DNP:

Lift handset

-This is optional unless you are an attendant.

Direct Station Selection

Press *.

-Your display shows, "DIAL PREVIEW."

Dial number.

-Your display shows digits dialed, with a cursor (-) after the last digit.

To correct digits:

Press DN to move the cursor left to the in-

correct digit. Press UP to move the cursor to the right, one digit at a time. Dial correct digit.

-Your display shows the new digit and the cursor moves one space to the right.

Press FTR to move the cursor to the end of

the digits.

-The system dials only the digits up to the cursor.

Press DIAL.

-The system automatically selects a line and dials the number.

-Your display shows, "SELECT IDLE LINE," and you must press a line key. The system then dials the number.

To exit DNP at any time:

Press HF.

Direct Station Selection

Direct Station Selection keys (the third-level function of programmable keys 1-15) provide easy access to other extensions. They also act as busy lamps, indicating the status of an associated extension.

When the key is... The extension is...

OFF Idle

ON Busy

Directed Call Pickup

When the key is... The extension is...

Flashing DND

User-Programmable



To program your DSS keys:

To call an extension using a

Feature:

DSS key:

Also refer to DSS in User-Programmab le Features (page 76). Wh en p ro gr am min g DSS keys, you can us e the Us er-Programmable Feature or the proc ed ur e be low. If a DSS key is also a Station Call Coverage key , changing DSS also changes the Call Coverage assignment.

Lift handset.

Press ICM, then PGM#.

Press the desired DSS key.

Dial the extension number you want as-

signed to the key.

-To clear a DSS key, pre s s *.

-Program additional keys by repeating the last three steps. All unprogrammed key s cal l extension 300.

Hang up.

Lift handset.

Press ICM.

-The key light s s ho w yo u the status of the assigned extensions.

Press the DSS key for the desired extension.

Directed Call Pickup

Directed Call Pickup allows you to answer a call ringing another extension. You may also have Call Coverage keys on your phone. Y ou can use these keys instead of Directed Call Pickup to answer a call to the covered extension. Refer to the Station Call Coverage feature on page 59.

Directory Dialing

To Pickup a call ringing at

another phone:

(You can program this on a One-Touch Speed Dial key. See page 54.)

Lift handset.

Press ICM.

Press *.

Dial ringing extension number.

-You are connected to the caller.

-This procedure al s o picks up a call on System Hold or Parked at the extension you dial. Refer to the Hold (page 10) and Park (page 47) features.

Directory Dialing

Directory Dialing lets yo u call a Speed Dial or Intercom number by selecting the name associated with the numb er. There are three types of directories:

Intercom (dials extension numbers)

•

Personal (dials your Pe rs o na l Speed Dial numbers)

•

Company-wide (dials the first 100 System Speed Dial numbers)

•

To dial a number using

Directory Dialing:

Lift handset (attendant only).

Select type of directory.

-For Intercom Directory, di al I. Your display shows, "INTERCOM DIRECTORY." OR For P er s onal Di rectory, di al P. Your display shows, "PERSONAL DIR." OR For Company-wide Direc t ory, dial C. Your display shows, "COMPANY WIDE DIR."

-If your display shows, "NO RAM INSTALLED" when you press P or C, you can only use Intercom Directory Dialing.

Display Messages

Dial the first letter of the desired name.

-To enter a Q or a Z, pr es s 0 (z e ro).

Dial the digit (1, 2 or 3) that identifies the

desired letter .

-The display shows the first name beginning with that letter. If there are none, the display shows: X-UNLISTED NAME (X is the letter you enter e d).

Press UP or DN to scroll through the

names beginning with this letter. Stop at the desired name .

-To begin with the first name in the list (so you can scroll through all the names), press PGM#.

Press DIAL.

-The system dials the number stored with that name.

-If you are transferring, pressing DIAL initiates a screened transfer. For an unscreened Transfer, hang up instead .

To cancel Directory Dialing

at any time:

Hang up.

Display Messages

Messages appear in the display window to provide helpful information at a glance. When your phone is not in use, the date and time display. When you use your phone, messages di spl ay to explain wha t is happening or to help you remember what to do next. If you have a question about the displays, check with your communi c at i o ns ma nager.

To adjust the brightness of

your telephone display:

Press VOL UP or V OL DN while y our

phone is idle.

Door Box

-Your phone must be idle (not ringing), with Background Music off.

Do Not Disturb

Do Not Disturb (DND) blocks Page or ri ng ing at you r e x ten s ion . If you call an extension tha t is in DND, yo u h ear a reorder tone . You may be able to override DND. If you are a n atte nd an t, yo u ca nn ot pla ce your phone in DND.

To put your phone in Do Not

Disturb:

To cancel Do Not Disturb:

To Override your Hotline

partner’s DND:

Press MIC/DND until it flashes.

Press MIC/DND until it goes out.

(The Hotline key for your partner flashes on your phone.)

Lift handset.

Press Hotline key twice.

-The phone rings if idle; wait for an answer.

Place Intercom call to extensio n in DND.

Dial I.

-The phone rings if idle; wait for an answer.

Door Box

Your system may have Do or Bo x e s . A Do or Bo x is a s elf -c on tain ed Intercom unit typically used to monitor entrance doors. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chimes to certain extensions. If you receive Door Box chimes, you can just lift the handset to answer them. You can then talk to the visitor at the door.

Flash

Door Boxes come in handy at delivery entrances. Your company do esn ’t need to have someone at the door to monitor the entrance. You can just answer the Door Box instead. If the door has an el ec tric strik e co nn ec ted to a Relay Box, you ca n us e your phone to rele a s e t he doo r.

To answer the Door Box

chimes:

Lift handset.

-If you have a Call Coverage or Hotline key for the Door Box, you can press it instead.

To call the Door Box:

Lift handset.

Press ICM.

-If you have a Call Coverage or Hotline key for the Door Box, you can pr es s it instead.

Dial Door Box extension number.

-Your system can only ha ve Door Bo xe s at extensions 310, 311, 322 and 323.

(Optional) Press and hold FTR to release

the door.

-You can have Relay Boxes for the Door Boxes at extensions 311, 322 and 323 only.

Flash

While you are on an outside (CO) call, Flash allows you to regain dial tone without giving up control of the line. You can then place another call. Flash also allows access to PBX features when using a PBX line.

To flash the line you are on:

(Do Not Hang Up.)

Press FTR.

Dial number.

Group Call Pickup

Forced Line Disconnect

This feature is for attendants only .

)

Forced Line Disconnect allows you to disconnect a call on an outside line. This may be necessary, for example, when a call is terminated but the line remains locked up (line key stays lit).

To disconnect a line:

Lift handset.

Press desired line key.

Press PGM#.

Hang up.

Lift handset.

Press ICM.

Dial line access code (e.g., 801).

Press PGM#.

Hang up.

Group Call Pickup

Your extensio n m a y be in a group wit h s ome of your c o-workers’ extensions so you can easily pick up each other’s calls. You can answer a call that is ringing any extension in the group by dialing a Group Call Pickup acces s co de. You may hav e Group Call Pi c ku p keys on yo ur phone, which you can a l so u se to an swer ca lls. You don’t have to b e a group member to have Group Call Pickup keys.

To answer a call ringing in a

Pickup G roup from a phone

within that Pickup Group:

(You can program this on a One-Touch Speed Dial key. See page 54.)

Lift handset.

Press ICM.

Press * and dial 1.

-Y ou a re connected to the caller. Y ou r display shows, "P (+ name)" or "PICKUP FROM (+ extension number)."

Group Listen

Lift handset.

Press the flashing Group Call Pickup key.

-The key flashes when a call is ringing the group.

-Y ou a re connected to the caller. Y ou r display shows, "P (+ name)" or "PICKUP FROM (+ extension number)."

User-Programmable



Feature:

Use Ring Assignme nt/Delay ed R ing Assignment in User - P ro gr am ma ble Features (page 76) to assign Pick up Group key ringing .

Group Listen

Group Listen lets you talk into your handset and have your caller’s voice broadcast through your telephone speaker. With Group List en , o thers in your work area can listen to yo ur conversation. If you are an attendant, you cannot use Gr ou p Lis t en.

To initiate Group Listen:

Establish handset call.

Press HF (but do not hang up).

-HF lights.

To cancel Group Listen:

(Do not hang up.)

Press HF.

-HF goes out.

Group Ring

During installation, certain extensions in your system were arranged into Ring Groups. When you call a Ring Group number, all extensions in the Ring Group ring. You can also answer a R ing Gr ou p call.

To place a call to a Ring

Group:

(You can program this on a One-Touch Speed Dial key. See page 54.)

Lift handset and press ICM.

Dial Ring Group number (e.g., 396).

-You hear ringing; wait for an answer.

Headset

To answer a Ring Group call

at any phone:

(You can program this on a One-Touch Speed Dial key. See page 54.)

Lift handset and press *.

Dial Ring Group number (e.g., 396).

-You are connected to the caller.

To answer a Ring Group call

ringing your group:

Lift handset.

-The ICM key or a L ine key lig ht s .

Headset

If you have a Headset, you can use it instead of the handset. Using the headset frees up your han ds fo r oth er wor k.

To install the headset:

To operate a Headset:

Leave the handset in the cradle.

Unplug the hands et an d plug in the headset .

For Non-attendant Keysets

Use the HF key to hang up calls in place of the handset.

Press HF whenever you see the instruction,

"Lift handset." Press HF whenever you see the instruction,

"Hang up."

To answer a call using the

headset:

For Attendants

Press RLS on the DSS Console.

-If you have Ringing Line Prefer e nc e (page 51), this answers the call.

Press the flashing line or Intercom loop key.

Hotline

To place a call using the

headset:

Press RLS on the DSS Console.

Press the flashing line or Intercom loop

key .

-If you have Ringing Line Preference, press the line or Intercom loop key before pre s s i ng RL S.

User-Programmable



Feature:

You can allow or deny Headset operation for your phone. Refer to Headset in User-Programmable Features.

Hotline

Hotline gives you one-button calling and Transfer to another extension (your Hotline partner). The Hotline key on your phone shows the status of your partner’s extension.

When the Hotline key is ... Your partner is ...

OFF Idle

ON Busy

Flashing DND

You may be able to override an exte ns io n in Do Not Dist ur b us in g yo ur Hotline key. Refer to the Do Not Disturb feature on page 31.

User-Programmable



To place a call using a

Feature:

Hotline key:

You can use Hotline in User- Programmable Features (page 76) to change your Hotline assignment.

Lift handset.

Press the Hotline key.

-If the Hotline key to your partner is lit, see the Off-Hook Signaling feature on page 43.

Intrusion (Barge-In)

To transfer the call you are

on using a Hotline key:

(Do Not Hang Up.)

Press the Hotline key.

-If your partner does n’t answer, you can press another Hotline key instead of going to step 2.

Hang up, or wait for an answe r.

To answer a call from your

Hotline partner:

(ICM flashes.) If you are not an attendant...

Listen for two beeps.

Speak toward the phone.

If you are an attendant...

Lift handset.

Press HF (Intercom loop key).

Intrusion (Barge-In)

Intrusion allows you to break into another conversation.

CAUTION:

interpreted as an invasion of privacy.

Unauthorized intrusion on calls using this feature may be

To intrude on a busy

extension:

(Do Not Hang Up.)

Dial I (dial pad key 4).

-Busy party hears two s ho r t be e ps .

-You cannot Intrude on a Conference call.

-If you hear fast busy tone, you canno t Intrude.

Wait about four seconds, until the CONF

key lights.

-You and the other two parties are in Conference.

Last Number Redial

This feature is always available.

)

With Last Number Redial, you can easily call the last outside number you dialed. Each time you pla ce an ou tside call, the system sav e s the number you dial e d (up to 24 digits). You can redial the call whet he r it was answered, unanswered or busy. Redial uses the same line to dial out unless you select a different line.

To place a call using Last

Number Redial:

Lift handset.

-T o select a dif ferent line, press a line key

Press DIAL.

Press LAST.

-If you hear busy tone, press an idle line key. Your call dials out automatically .

Line Callback

You can leave a Callback request for a busy outside line. The system rings you when the outside line is available. You do not need to keep checking the line, hoping to find it idle. You will note that the Callback ring cadence is longer than other ringing signals. To leave a Callback for an extension, see the Callb ac k feature on page 22. If you are an atten da nt, you cannot use th e Li n e Callback feat ur e.

To request a Callback for an

outside line on a line key:

To request a Callback after

dialing a code for an

outside line:

Press illuminated line key.

-You hear busy tone.

Dial C.

-Busy tone stops.

Hang up.

-Use your phone for other calls while you wait for Callback to ring you back.

Dial C and hang up.

Meet-Me Conference

-You can use your phone for oth er ca lls while you wait for Callback to ring you back.

To answer when Callback

rings you back:

Lift handset.

-You hear dial tone on the line you requested.

Place call.

To cancel a Callback

request to a specific line:

To cancel all your Callbacks

simultaneously:

Try to access busy line again.

-You hear busy tone.

Press * and hang up.

(This also cancels your Intercom Callbacks.)

Lift handset.

Press ICM and dial *.

Press FTR.

Hang up.

Meet-Me Conference

Meet-Me Conference allows you to set up a Conference with up to two other inside parties. Each party joins the Conference by dialing a Meet-Me Conference access code. Also see Conf er en ce on page 25.

To set up a Meet-Me

Conference:

Page desired parties and announce Meet-

Me Conference cod e (1 1 or 12). Press ICM.

Dial Meet-Me Conference access code.

To join a Meet-Me

Conference:

Lift handset and press ICM.

Dial announced Meet-Me Con fe re nc e ac-

cess code (11 or 12) .

-The CONF key lights when the three parties join the Meet-Me Conference.

Message Waiting

You can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing MSG key and an optional voice reminder message. If you are an attendant, another extension user cannot leave a Message Waiting at your extension. Also see Voice Mail on page 62.

To leave a Message Waiting

after calling an extension:

To answer a Message

Waiting left at your

extension:

To select the message you

want to answer (from your

display phone):

(Do Not Hang Up.)

Press MSG.

-You hear dia l t o ne. You c annot leave a Message Waiting while using Whisper Page. Se e Off-Hook Signaling on page

43.

Hang up.

(Your MS G key flashes fast.)

Lift handset and press MS G.

-The system calls the extension that left you the message. Your MSG key continues to flash if you have additional Messages Waiting.

(Do not lift handset.)

Press MSG.

-Your display shows the extension which left you the message. Press MSG again until you see the message you want to answer.

Lift handset.

Press MSG.

-The system calls the extension you selected.

To cancel all the messages

left on your phone:

(This also cancels your Intercom and Line Callbacks.)

Monitor

-You cannot cancel a Message Waiting you left at an individual extension.

Press ICM.

Press PGM#.

Press *.

Press HF to hang up.

Microphone Mute

Microphone Mute allows you to turn off your phone’s Handsfree microphone at any time. When you activate Microphone Mute, you can still listen to your caller but your caller cannot hear your voice. If you are an attendant, you cannot use Microphone Mute.

To activate Microphone

Mute:

Press MIC/DND until it lights.

-Y ou can do this while on a call or when your phone is idle (to turn off Handsfree reply to a voice-announced call).

To deactivate Microphone

Mute:

Press MIC/DND until it goes out.

-If MIC/DND flashes fast, your phone is in Do Not Disturb instead on page 31.

Monitor

This feature is for atte ndants only.

)

Monitor allows you to listen to somebody else’s phone conversation, without them hearing you or knowing you are on the line. When you monitor someone on an outside call, you hear both parties. However, when you monitor someone on an inside call, you only hear their caller. You cannot Monitor a Conference call.

CAUTION:

interpreted as an invasion of privacy.

Unauthorized monitoring of calls using this feature may be

To monitor a call:

Lift handset and press ICM.

1. 41

Night Answer

Dial the extension number.

Dial M.

-You hear the conv ersation.

Night Answer

This feature is for attendants only .

)

If you are an attend an t, y ou ca n p l ac e th e sy stem in Nig ht Answe r. While in Night Answer, the system reroutes incoming calls to preselected extensions or through the pagin g syste m. The MIC/DND key flashes only at your extension while the system is in Night Answer.

To place the system in

Night Answer (attendants

To take the system out of Night Answer (attendants

User-Programmable



To answer a call during

Night Answer:

only):

Feature:

Press MIC/DND.

-The MIC/DND key flashes. Y our display shows, "NIGHT MODE ON."

Press MIC/DND.

-The MIC/DND key goes out. Your display shows, "NIGHT MODE OFF."

You can change the lines that ring your p h one at night. Refer to Night Ring in User-Programmable Features (see page 76).

(You can program this on a One-Touch Speed Dial key. See page 54.)

Lift handset.

Press ICM.

Press *.

Dial 0.

-You are connected to the caller.

Lift handset.

Press flashing line key.

Off-Hook Signaling

While on a call, Off-Hook Signaling alerts you whe n yo u have another call waiting to be answered. The off-hook signal is a tone through the speaker when the call is ringing in. You can answer the waiting call.

Off-Hook Signaling also allows you to signal a busy extension whe n you want to talk to them. If the busy party is on a handset call, they hear your voice in their handset (called Whisper Page) or beeps over the speaker. The party can select to talk to you or their initial caller. If the busy party is on a Handsfree call, th e y he ar a beep. You cannot use Whisper Page if you are an attendant.

User-Programmable



To respond to a Whisper

To respond to an Off-Hook

Signal (one beep over your

To signal an off-hook

Feature:

Page signal:

speaker):

extension:

You can allow or deny Whisper Page for your extension. Refer to Whisper Page in User-Programmable Features (page 76).

Whisper Page

(You hear two beeps bef or e yo ur ca ll er’s voice.)

Press and hold MIC/DND.

-To talk to the first party, release MIC/DND.

Off-Hook Signa l i n g

(Do Not Hang Up.)

(Optional) Press HOLD to save your first

call.

-If you are an attendant, your phone saves outside calls automatically. You can skip this step.

Press the flashing ICM or line key.

Lift handset.

Use DSS or Hotline.

Operator Assistance

-If the called party is busy on a handset call and you press a DSS or Hotline key, Off-Hook Signaling is automatic. If the called party is busy on a Handsfree call and you press a DSS or Hotline key, Camp-On is automatic. See page 24 for more on Camp-On.

Lift handset.

Press ICM.

Dial extension number.

When you hear ring-busy, dial 1.

-If you hear several beep tones, go ahead and speak. If you hear ringing instead, wait for called party to answer.

Operator Assistance

Operator Assistance (OP A) automatically answers outside calls and provides dialing options to the outside callers. OPA lets an outside caller dial an extension or hunt group directly. You or a co-worker do not have to screen the call.

When OPA answers a call, the caller hears a recording of their dialing options. For e xample, the announ cement could sa y, "Hello. You have reached XYZ Corporatio n. Dial 4 for Technical Service or 5 for Sales." You may be able to record the messages callers hear. Before recording, check with your communicatio ns ma na ger to find out about the OPA messages. To use Operator Assistance, your system must have a VMU Module.

To record an OPA message:

Lift handset.

Press ICM.

Press PGM#.

Dial MV.

Dial the OPA message number (02-07) you

want to record.

Page, Zone

-Your communications manager can tell you about each message.

Wait for instructions, then begin recording.

Hang up.

To listen to a previously

recorded OPA message:

To er ase all OPA messages

(including the ACD overflow

message):

To call into the system

using Operator Assistance:

Lift handset.

Press ICM.

Press PGM#.

Dial MVL.

Dial the message numbe r (0 2- 07 ) yo u want

to hear.

-Your communications manager can tell you about the messages.

Hang up.

Lift handset.

Press ICM.

Press PGM#.

Dial MV.

Press PGM#.

Dial Y.

-To exit the procedur e without erasing the messages, dial N.

Hang up.

Dial system telephone numb er.

After OPA answers, dial announced option:

Dial single-digit option

Dial 3 plus the extension you wish to reach.

Page, Zone

You can make an announcement (Page) to other exte ns i o ns an d external speakers.

Page, Zone

Your system can have up to seven Internal Paging Zones and an All Call Paging Zone. When you Page an Internal Zone, on l y t h os e t el ephones in the zone receive the announcement. When yo u m ak e an All C all Page, all phones recei v e the announcement.

Additionally, your system may have External Paging Zones. If you page to an internal zone, the announcement broadcasts over the corresponding external zone as well. Your system can have up to two external zones (zones 1 and 2). Al l Call Paging is broadcast to both External Paging Zones (speakers). Your communications manager can tell you if your system has this capability.

User-Programmable



To make an All Call Page or

Feature:

a Zone Page:

You can allow or deny Pages to your phone. Refer to Page in User-Programmable Features on page 76.

(You can program this on a One-Touch Speed Dial key. See page 54.)

Lift handset.

Press ICM.

Dial Page Zone access code, as fo llows:

Page Zone Access Code

All Call 1 *

12 * 23 * 34 * 45 * 56 * 67 * 78 *

-You hear two beeps.

Park

-If your system has a PCU Module, you may have codes for additional External Page Zones. Check with your communications manager.

Make announcement.

Hang up.

Lift handset.

Press Page key.

-You hear two beeps. If the zone is busy, you hear fast busy tone instead.

-You may have Page Zone keys on your phone and your DSS Console. The key is lit when the zone is busy.

Make announcement.

Hang up.

Park

When you must transfer an outside call to someone you cannot readily locate, use Park. Park puts the call in a special holding state (called an Orbit) so you can page the pe rs o n. The per s on you pag e ca n th en pick up the call from any extension.

There are two types of Park Orbits: System P ar k a nd Per son al P ark. With System Par k, you may P ark a call in one of te n s ys tem orbits (60-69 ). With Personal Park, you can Park a call at an extension. In either case, the call recalls to you if not picked up.

To Park the call you are on:

(Do Not Hang Up.)

Press ICM.

Dial Park Orbit access code. To use System

Park, dial 60-69.

-To use Per s on al Park, dial * and t he extension number.

-You hear dial tone. If you hear busy tone, press ICM and dial another orbit.

Personal Greeting

Page party to receive call and announce the

Park Orbit access code. Hang up.

Press the Park Orbit key .

-You hear dial tone. The key flashes for calls you parked and is on for calls co-workers have parked.

Page party to receive call.

Hang up.

To pick up a Parked call:

(You can program this on a One-Touch Speed Dial key. See page 54.)

Lift handset.

Press ICM.

Dial Park Orbit access code.

-To use System Park, dial 60-69. To use Personal Park, dial * and the extension number. Y ou are connected to the party. Your display shows, "CALL FROM ORBIT."

Lift handset.

Press Park Orbit key.

-Y ou a re connected to the party. Y ou r display shows, "CALL FROM ORBIT." You may have P ark Orbit keys on your phone and on your DSS Console.

Personal Greeting

You can record a Person al Greeting (i.e., brief message ) for your extension. When you leave your extension unattended, callers hear your Personal Greeting. After the caller listens to your message, you can optionally have the call forwarded to an other extension. If you are an attendant, you cannot use Personal Greeting. Personal Greeting require s a VMU Module.

Prime Line Selection

To r ecord a Personal

Greeting:

Lift handset.

Press ICM.

Press PGM#.

Dial M V.

-Dial A for all calls.

-Dial I for internal calls only.

The system prompts, "Please start record-

ing." After you hear the beep, s pe ak cl ea rly a nd

directly into the handset. (Optional) Enter three-digit extension

where calls will be transferred. Intercom dial tone will be heard. Hang up when you are through.

-The Message W aiting key flashes slowly .

To cancel your Greeting:

Lift handset.

Press ICM.

Press PGM#.

Hang up.

Prime Line Selection

With Prime Line Selection, you automatically connect to an outside line when you lift the handset. You can use your Prime Line for placing or answering calls. Prime Line Selection simplifies handling calls on your most frequently-used line. Check with your communications manager to see if you have a Prime Line.

User-Programmable



Feature:

You may be able to assign Prime Lines from your phone. Refer to Prime Line in User-Programmable Features on page 76.

Privacy Groups

If your extension is in a Privacy Group, you can enter another group member’s outside call unannounced and uninvited. Eac h me mb er of the group can select Privacy. This prevents members from entering the call.

To join a conversation with

a member of your Privacy

Group:

Lift handset.

Press the desired line key.

-The line and CO NF key s l i g ht . You are connected to the two parties. No more than two extensions in the Privacy Group can join the same call. You cannot enter a Conference call using these steps.

To select privacy for the call

you are on:

(Do Not Hang Up.)

Press the line key of the call you are on.

-Y ou have privacy for the call.

Removing Lines and Extensions

This feature is for attendants only .

)

If a line or extension is causing an Alarm, you can remove it from service until service personnel resolve the problem. This prev ents f urther Alarms on this line or extension. After it is repaired, you can place the line or extension back in service.

To remove a line or

extension from service:

Lift handset.

Press ICM.

Press PGM#.

Dial extension number or line extension

number.

-For example, line 801 is line extension number 372.

Dial 0.

Hang up.

Save

To place a line or extension

back into service:

Lift handset.

Press ICM.

Press PGM#.

Dial extension number or line extension

number (e.g., 372).

Ringing Line Preference

Ringing Line Preference lets you answer outside calls by just lifting the handset. Ringing Line Preference simplifies the way you answer calls. This helps if you use your phone primarily for answering calls. If mor e than one call is ringing, Ringing Line Preference answers the call on the lowest numbered line first.

User-Programmable



Feature:

You can allow or deny Ringing Line Preference fo r your extension. Refer to Ringing Line Preference in UserProgrammable Features on page 76.

To answer an outside call:

Lift handset.

-The line key is lit.

-To place a call instead of answering the ringing call, preselect a line before lifting the handset.

Save

You can Save the last number you dial and redial it easily later on. Save normally uses the same line to dial the call unless you select a different line. The system stores the saved number until you Save another number in its place.

To Save a number any time

after placing a call:

(Do Not Hang Up.)

Press DIAL.

Press SAVE.

-The number you Save can be up to 24 digits long.

Selectable Display Messages

To dial a saved number:

Lift handset.

-T o select a dif ferent line, press a line key.

Press DIAL.

Press SAVE.

-The system uses the same line and dials the number.

-If you hear busy tone, press an idle line key. Your call dials out automatically .

Selectable Display Messages

You can ch oose preprogrammed Selectable Display Messages for your extension. Co-workers (with display telephones) calling your extension see the message you select. Your communications manager can tell you about the programmed messages — and the codes you dial to select them. Your system has 16 Selectable Display Messages (00-15).

For example, assume your system has the message, "AWAY ON BUSINESS." You could select this message be fo re g oin g ou t o f town on business. Optionally, you can add digits to the end of the first eight messages. You can use these digits to provide your callers with a phone number where you can be reached.

To select a Display

Message:

(You can program this on a One-Touch Speed Dial key. See page 54.)

Lift handset.

Press ICM.

Press PGM#.

Dial M.

Dial 00-63 to choose one of the me s s ag es .

-Y ou may ad d dig its to the end of messages 00-07.

Hang up.

-MSG flashes slowly.

Speed Dial

To select a Display Message

(by scrolling through the

messages):

Lift handset.

Press ICM.

Press PGM#.

Dial M.

Scroll through the messages using VOL UP

or VOL DN.

-Y ou may ad d dig its to the end of messages 00-07.

Press DIAL and SAVE.

-You hear dial tone.

-If you append a messag e (0 0-07), skip this step.

Hang up.

-MSG flashes slowly.

To cancel a Display

Message:

(You can program this on a One-Touch Speed Dial key. See page 54.)

Lift handset.

Press ICM.

Press PGM#.

Hang up.

-MSG goes out.

Speed Dial

Speed Dial gives you quick access to freq uently called numbers. There are two types of Speed Dial: Personal and System. Each Speed Dial number can be u p t o 16 di g i t s lon g. You can chain (link) two Speed Di al numbers to access longer numbers (up to 32 digits).

Speed Dial

Personal Speed Dial

Personal Speed Dial numbers are r es e rved for your own use. You can store up to 20 Personal Speed Dial numbers in memory locations called bins. Your Personal Speed Dial bins are numbered 50-59 and 20-29. By pressing DIAL, your programmable keys become Personal Speed Dial keys for bins 50 -5 9 an d 20-25.

One-Touch Speed Dial Keys

Your phone may have k eys programmed fo r One-Touch Speed Dial. Just press these One-Touch Speed Dial keys to dial the stored numbe r. (If you have a DSS Console, you can also have One-Touch Speed Dial keys on your console.)You can also store certain Intercom features unde r your One-Touch Speed Dial keys. This simplifies accessing features that you use often. Just press the One-Touch Speed Dial key to use the key’s programmed feature. You can store any feature that uses the digits 0-9, # and *. Ask your comm unications manage r if yo u h ave any One-Touch Speed Dial keys. If yo u do , yo u can change the number s sto red for those keys. See the instructions for storing Perso nal Speed Dial numbers on page 55 for more.

Storing Names

Optionally, you can store a name with each Personal Speed Dial number. The name displays on your telephone as the number dials out. You can also use this name with the Directory Dialing feature.

Storing a Pause, Delay or Flash

You can stor e a

in a Speed Dial bin by pressing HOLD where you

Pause

want the Pause to occur. When you use the stored number, the system stops dialing when it encounters the pause and waits for a second dial tone. If the second dial tone occurs, dialing continues. You might want to use a Pause if your Speed Dial number calls a dial-up service (like a banking service) that automatically returns second dial tone. The pause ensures that you r number doesn’ t dial out too soon. (If yo u do n’t get second dial tone, you can always dial * to force the rema inin g dig its to dial out.)

Speed Dial

In some cases, yo u ma y want to store a

in lieu of a Pause. A Delay

Delay

is a fixed wait interval that doesn’t monitor for second dial tone. Use Delay, for example, if you’re not sure the dial-up service will return second dial tone. After the first part of your Speed Dial bin dials out, the system waits the Delay interval and then dials the remaining digits. To enter a Delay while programming the Speed Dial bin, press DIAL where you want the Delay to occur.

You can also store a

command in a Speed Dial bin. Y ou might

Flash

want to do this if your system is behind a Centrex or PBX and you need to use certain Centrex or PBX features. For exampl e, a Flash comman d frequently initiates a PBX Transfer. To enter the Flash command while programming the Spee d Dial bin, press MSG where you want the Flash to occur.

System Speed Dial

System Speed Dial numbers are accessible from any extension. If you are an attendant, you normally can store or change these System Speed Dial numbers. If you are no t an attendant, you normally cannot change these numbers. Chec k wi th yo ur communicatio ns manager to see what yo ur System Speed Dial numbers are.

Using Persona l Spe ed Dial

User-Programmable



Feature:

You can also use Speed Dial in User-Programmable Features to store Personal Speed Dial numbers. See p age 54. You must use the User-Programmable procedure to stor e nu mb ers on One-Touch Speed Dial keys.

To store a Personal Speed

Dial number:

Lift handset and press DIA L.

-If you are not an attendant, skip this step if you are programming a One-Touch Speed Dial key.

Press PGM#.

-Y our display shows, "ENTER BIN #".

Speed Dial

Dial Personal Speed Dial bin number (50-

59, 20-29), press S pe ed Dial bin key (1-

16), or press One-Touch Speed Dial key.

-Your display shows, "LINE [01-nn,9X]."

-If you are an attendant, you cann ot us e this procedure to store numbers in One-Touch Speed Dial keys.

-Your first Personal Speed Dial key is bin 50; your last i s bin 29.

-If your display shows, "PROGM NAME Y/N," see instructions below for name programming.

Dial line number (e.g., 01), press line key

or press ICM (to store an Intercom feature).

-Y ou may also be ab le to dia l a line group code (9, or 90-98) or press a loop key.

-If you are storing an outside number, your display shows, "TEL NUMBER."

-If you are storing a feature code, your display shows, "ENTER FEAT. CODE."

Dial number.

-To enter a pause, press HOLD. To enter a Flash, pr ess MSG. To enter a Delay, press DIAL.

-For example, to have the system dial 9, pause and then dial 926 5400, enter: 9 (HOLD) 9265400.

Hang up.

To program a name for a

Speed Dial number (when

your display shows PROGM

NAME Y/N ?):

Press Y to program the name, N to leave

the name as it is.

-If you press Y , the display shows the current name.

Dial the first letter of the desired name.

Speed Dial

-To enter a blank (a space), a Q, or a Z, press 0 (zero) . To erase a name, pres s * .

Dial the digit (1, 2 or 3) that identifies the

desired letter . Repeat the above two steps for additional

letters.

-Y ou can correct a name as you enter it. Press V OL DN to back space (erase) over a character, then enter the correct letters.

Press PGM# when finished.

To call a Per sonal Speed

Dial number:

Lift handset.

-You can preselect a line by pressing a line key. If you preselect, you must press ICM instead of DIAL before dialing a bin number.

Press DIAL.

Dial Personal Speed Dial bin number or

press Personal Spe ed Dial key.

-The Speed Dial key does not light.

-If the number includes a pause, you can press * to force dialing to continue.

-If you hear busy tone, press an idle line key. Your call dials out automatically.

Lift handset.

-You can preselect a line by pressing a line key.

Press One-Touch Speed Dial key.

-If the number includes a pause, press * to force dialing to continue.

-If you hear busy tone, press an idle line key. Your call dials out automatically.

Speed Dial

Using System Speed Dial

User-Programmable

Feature:

To store a System Speed

Dial number:

To call a System Speed Dial

number:

You can also use Speed Dial in User-Programmable Features to store System Speed Dial numbers. See page 76.

Lift handset.

Press DIAL.

Press PGM#.

Dial System Speed Dial bin number (e.g.,

700).

-If you display shows, "PR OGM NAME Y/N," see instructions above for name programming.

Dial line number (e.g., 01) or press line

key .

-Y ou may also be ab le to dia l a line gr ou p ac cess code (9, or 90 -9 8) or press a loop key .

Dial number.

-To enter a pause, press HOLD. To enter a Flash, pr ess MSG. To enter a Delay, press DIAL. For example, to have the system dial 9, pause and then dial 926 5400, enter: 9 (HOLD) 9265400.

Hang up.

Lift handset.

-You can preselect a line by pressing a line key. If you preselect, press ICM instead of DIAL before dialing a bin number.

Press DIAL.

Dial System Speed Dial bin number.

-If the number includes a pause, you can press * to force dialing to continue.

Station Call Coverage

-If you hear busy tone, press an idle line key. Your call dials out automatically.

Lift handset.

-You can preselect a line by pressing a line key.

Press System Speed Dial key (One-Touch

key for System Speed Dial).

-The Speed Dial key does not light.

-If the number includes a pause, yo u ca n press * to force dialing to continue.

-If you hear busy tone, press an idle line key. Your call dials out automatically .

To chain two Speed Dial

numbers:

Place first call using Speed Dial.

-W ait for number to dial out.

Press DIAL.

Press Speed Dial key of second number.

-Do not dial a bin number.

Place first call using Speed Dial.

-W ait for number to dial out.

Press One-Touch Speed Dial key of second

number.

Place first call using Speed Dial.

-W ait for number to dial out.

Press ICM.

Dial Speed Dial bin number (50-59, 20-2 9).

Station Call Coverage

A Station Call Co v erage key gives you one-touch call pickup, T r an s fer and Intercom for the assigned extension. A Call Coverage key also shows you the status of th e covered extension.

Station Call Coverage

When the key is . . . The covered phone is . . .

Flashing Slowly Ringing

Flashing Fast In DND

OFF Idle

ON Busy

To place a call to your

covered extension:

To Transfer a call to a

covered extension:

Press Call Coverage key.

If you hear two beeps, go ahead and speak.

If you hear ringing, wa it for called party to

answer.

Press Call Coverage key.

If you hear two beeps, announce call.

If you hear ringing, wa it for called party to answer before announcing call.

Hang up to Transfer the call unannounced.

If you hear ring/busy, dial 1 to send OffHook Signaling. Refer to the Off-Hook Signaling feature.

Time and Date

To pick up a call ringing a

covered extension:

User-Programmable



Feature:

Press flashing Call Coverage key.

Use Ring Assignme nt an d Dela yed Ri ng Assignment in User - P ro gr am ma ble Features (page 76) to program ringing for your Call Coverage keys. To change a Call Coverage Key extension assignment, use DSS programming. See DSS in User-Programmable Features (page 76).

T elem arketing Dial

Telemarketing Dial lets you use your PC to dial a call and then pick up the call from your telephone after it goes through. If you have auto-dialing or database dialing capabilities in your PC, you can now use those features to place your voice calls. To use T ele ma rke ting Dial, you must have your PC connected to a modem and an Analog Station Interface (ASI). You must also have a Ca ll Co ve rage ke y fo r the ASI . Ask your communic ati o ns manager if you can use Telemarketing Dial.

To use Telemarketing Dial:

Use your PC’s communications software

Directory Dialing feature to place the call.

-Listen to the call dialing out through your modem.

When the called party answers, press the

Call Coverage key for your PC.

-The call will be in the Privacy Release mode (the line key flashes fast). To enable privacy, press the line key.

Time and Date

The time and date appear on display p hones.

User-Programmable



Feature:

You may be able to set the time and date using Time and Date in User-Programmable

Voice Mail

Features (page 76). If yo u ar e an atten dant, you can also use the procedure below .

To set the time:

To set the date:

Lift handset.

Press ICM.

Press PGM#.

-Your display shows, "DSS,EXT,6,9,8?."

Dial T.

-Your display shows, "SET TIME HHMMSS."

Enter the hour (00-23: 0=12 midnight;

12=12 noon; 23=11 P.M.) Enter the minutes (00-59).

Enter the seconds (00-59).

Hang up.

Lift handset and press ICM.

Press PGM#.

-Your display shows, "DSS,EXT,6,9,8?."

Dial 9.

-Your display shows, "SET DATE MMDDYY."

Enter the month (01-12, 01=January;

12=December). Enter the day of the month (01-31) .

Enter the last two digits of the year (00-99).

Hang up.

Voice Mail

Your system may have Voice Mail (Integrated Voice Messaging). Integrated Voice Messaging lets you exchange recorded messages with co-workers. It also lets your outside callers leave recorded messages for you. You and ev ery other use r has a mailbox which holds yo ur recorded messages. You "call your mailbox" to listen to your messages and use other Integrate d Voice Messaging featu res.

Voice Mail

Call Forwarding to Voice Mail

When you forward your phone to Voice Mail, your incoming calls automatically go to your mailbox. Your callers can leave a message instead of calling back later . You can choose one of three different Call Forwarding to Voice Mail modes:

Forward calls you do not an swer

•

Forward calls when you are busy and calls you do not answer

•

Forward all your calls

•

Personal Answering Machine Emulation

Your mailbox may be able to emulate a personal answering machine. This lets you screen your calls, just like your answering machine at home. You can let the message go through or lift the handset to pick up the call.

Leavin g a Message

When you call a co-worker and their phone is unanswered, busy or in Do Not Disturb, you can easily leave a message in their mailbox. You don’t have to call back later.

T ransf er to Voice Mail

Transfer a call to your own or a co-worker’ s m ailbox. After the Transfer goes through, your caller can leave a message in the mailbox.

Message Center

A Message Center is a mailbox shared by you and your co-workers. If your phone has a Messag e Center key, you can leave messages for your co-workers or listen to messages they have left. For example, you could be part of a Customer Service group with a Message Center for each of your company’s products. When all members of your group are busy, your dispatcher can send callers to the appropriate Message Center. Later on, you can easi ly retrie v e all messages for a particular product. Ask your communications mana ger if your phone has a Message C enter key.

Voice Mail

Conver sat ion Record

While on a call, you can press your Record key to record the con v ersation in your mailbox. Voice Mail stores the con versation like an y other v oice message. You can then save, edit or delete the recorded conversation. Ask your communications manager if you have a record ke y.

To call your mailbox:

To call a Message Center:

To forward calls to your

mailbox:

Lift handset.

Press MSG.

When Integrated Voice Messaging answers,

dial your security code.

-Your communications manager can tell you your security code. Refer to your Voice Mail User Guide for the specifics. You can have a One-Touch Speed Dial key for simplified security code entry. See page 54.

(If the Message Center key flashes fast, it has messages waiting.)

-You cannot press the flashing Message Center key to see the nu mbe r of messages waiting.

Lift handset.

Press the Message Center key.

-You log onto the Message Center mailbox. Y ou have all the options available to any other mailbox subscriber.

Lift handset.

Press ICM.

Press PGM#.

Press MSG.

Dial Call Forwarding option.

-Dial 1 to forward calls not answered.

Voice Prompting Messages

-Dial 2 to forward calls not answered or when busy.

-Dial 3 to forward all calls.

-Dial 4 to have V oice Mail screen your calls (i.e., emulate a personal answering machine).

Hang up.

-MSG flashes slowly.

To cancel Call Forwarding:

Lift handset.

Press ICM.

Press PGM#.

Hang up.

-MSG goes out.

To Transfer a call to

someone else’s mailbox:

Press ICM.

Press MSG.

Dial extension number.

-If you dial the Voice Messaging System master number, your outside caller can select the mailbox they want.

Hang up.

To record your

conversation:

(Your telephone must have a record key.)

Press Record key.

-After a few seconds, you hear two beeps and an announcement when Voice Mail starts recording your call. The record key flashes fast while recording.

Voice Prompting Messages

The system plays Voice Prompting Messages to inform a user of the status of their call. See your communications manager for a complete explanation of these messages.

Voice Prompting Messages

Voice Prompt Description

All lines are busy. For automatic Callback, please press the Callback key.

Audio file is full.

Please do not disturb.

Please hold on, all lines are busy. Your call will be answered when a line becomes free.

Please hold on, your call is being rerouted.

Please start recording.

Recordin g finished.

The lowest cost line is busy. Please wait for the next one.

The number you have dialed is not in service.

The time is ....

This is station ....

Plays when trying to place a call when all lines in the group are busy.

Plays when trying to record a Personal Greeting when all memory has been used.

Plays when calling an extension in DND.

Plays when calling a busy UCD or ACD hu nt grou p.

Plays when calling an extension that is Call Forwarded off-premise.

Plays to prompt the user to record a Personal Greeting.

Plays to alert the user that the time allotted for recording a Personal Greeting is up. Als o plays when the user has paused too long while recording a Personal Greeting.

Plays when placing an ARS ca ll when all lines in a line group are busy.

Plays when calling a valid, but inoperative extension.

Plays the time after dialing T (digit 8) on an idle telephone.

Plays the extension number after dialing N (digit 6) on an idle telephone.

Volume Controls

Voice Prompt Description

You have a message.

Plays to alert the user that someone has left a Message Waiting (controlled by system programming).

Your call cannot go through. Please call the operator.

Yo ur calls have been forwarded.

Plays when trying to place a restricted call.

Plays to alert the user that the extension’s calls have been forwarded (con trolled by system programming).

Vacant number.

Plays when calling an invalid (not installed) extension.

Volume Controls

Your telephone has three volume adj u s tments: Background Music, handset and Handsfree. The Backg round Music ad justm ent also ad justs incoming ringing and paged announcements. If you are an attendant, you don’t have Handsfree or the Handsf ree volume adjustme nt.

To adjust the volume of

Background Music,

incoming ringing and paged

announcements:

To adjust the handset

volume:

Press VOL UP or V OL DN while fe ature is

active or telephone is idle.

-Pressing V OL UP or V OL DN while idle adjusts the display brightness. Your phone must be idle (not ringing ), with Background Music off.

Press VOL UP or V OL DN while on a

handset call.

Walking Class of Service

-When you hang up, the volume level for outside calls may revert to a mid-range value. The volume level for Interc om calls, however, stays at the set value until you change it.

To adjust the Handsfree

(speaker) volume:

Press VOL UP or V OL DN while on a

Handsfree call.

-When you hang up, the volume level for outside calls may revert to mid-range. The volume level for Intercom calls, however, stays at a set value until you change it.

-The volume level setting for the previous Handsfree Intercom call determines the volume of your incoming voice announcemen ts .

Walking Class of Service

If you try to plac e a call from a co-wor ker’s phone and the system prevents it, you can use Walking Class of Service. Walking Class of Service allows you to temporarily override dialing restrictions when you use someone else’s extension. Walking Class of Service lets you make the call as you would at your own extension.

To place a call from a

restricted extension:

Lift handset and press ICM.

Press PGM# twice.

Dial Walking Class of Service code.

-See your communications manager for your code.

Dial line access code (e. g. , 80 1), or press

line key.

-Y ou may also be ab le to dia l a line gr ou p access code (9, 90 -9 8).

Dial telephone number.

Charts and Illustrations

This section contains handy charts and illustrations for your reference. You’ll find:

The dialing plan (the numbe rs yo u dial) — see below

•

Flash rates for graphite telephones with dual color (red and green)

•

LEDs — see page 70 Flash rates for telephones with single color (red) LEDs — see page

•

71 Multibutton telephone key layout — see page 72

•

DSS Console key layouts for (pag e 73)

•

Feature Quick Refe rence Guide — see page 75

•

User-Programmin g ch art — see page 76

•

Your System’s Dialing Plan

This chart shows the numbers you dial for exte nsions, outside li nes, Ring Groups and Selectable Display Messages.

Without AUX With AUX Extensions Outside Lines Outside Line Codes Outside Line Groups Outside Line Extensions Ring Groups Selectable Display Messages

300-323 300-371 801-808 801-824

01-08 01-24 9, 90-98 9, 90-98 348-355 372-395 364-371 396-403

00-15 00-15

Charts and Illustrations

Graphite Phone with Dua l Col or LEDs

Your phone is idle (not on a call)

Outside Calls

All LEDs out (dark)

An outside line is busy An outside call is ringing your

phone

And then you answer it Or answer it with Privacy released You pla ce the outside call on Hold

Or a co-worker places it on Hold Or you place the outside call on

Exclusive Hold If a call on Hold recalls to you

Intercom Calls

An Intercom call rings your phone Yo u answer the Intercom call You pla ce the Intercom call on

Hold And then it recalls to you

Miscellaneou s Fe atu res

You activate Microphone Mute You activate Do Not Disturb You have a Message Waiting You activat e Ca ll Forwarding,

Personal Greetin g or Se l ectable Display Messaging

The line key is The line key flashes

it’s shared,

Flashing Green

The line key is The line key flashes

On Red

Slowly Red

then

Off

Quickly

if it’s just for you

On Green

Quickly Green

The line key is On then

Flashing Green

The line key flashes

Moderately Red

The line key is On then

Flashing Green

The line key is

Off

then

Flashing Green

ICM flashes ICM flashes HOLD flashes

then

ICM flashes

MIC/DND is MIC/DND flashes MSG flashes MSG flashes

Slowly Green

Quickly Red

Quickly Green

Slowly Green

On Red

Quickly Red Quickly Red Slowly Green

Slowly

Quickly

Phone with Single Color (Red) LEDs

Your phone is idle (not on a call)

Outside Calls

Charts and Illustrations

All LEDs out (dark)

An outside line is busy An outside call is ringing your

phone

And then you answer it Or answer it with Privacy released You pla ce the outside call on Hold

Or a co-worker places the call on Hold

Or you place the outside call on Exclusive Hold

If a call on Hold recalls to you

Intercom Calls

An Intercom call rings your phone Yo u answer the Intercom call You pla ce the Intercom call on

Hold And then it recalls to you

Miscellaneou s Fe atu res

You activate Microphone Mute You activate Do Not Disturb You have a Message Waiting You activat e Ca ll Forwarding,

Personal Greetin g or Se l ectable Display Messaging

The line key is The line key flashes

shared,

Off

Slowly

then flashing

if it’s

Quickly

if it’s just for you The line key is The line key flashes

Quickly

The line key is On then flashing

Moderately

The line key flashes

Moderately

The line key is On then flashing

Quickly

The line key is

then flashing

Off

Quickly

ICM flashes ICM flashes

Slowly

Quickly

HOLD is ON then flashes

Quickly

ICM flashes

MIC/DND is MIC/DND flashes MSG flashes MSG flashes

Slowly

Quickly Quickly Slowly

Charts and Illustrations

Display

N1870 - 16

FRI 08/18 03:34P

Programmable

Feature Keys

Programmable

Feature Keys

Hold,

Background Music

Conference

1 2 3 4 5

ABC

GHI

JKL

PRS

TUV

11 12 13 14 15 16

HOLD MIC/DND ICMCONF

DEF

MNO

WXY

PGM

DIAL

LAST

VOL UP

SAVE VOL

FTR

MSG

6 7 8 9

Programmable Feature Keys

Last Number Redial or Volume Up

Save or Volume Down

Feature, Flash Programming Mode

Handsfree Intercom Loop Key (Attendant)

Message Waiting

Do Not Disturb, Microphone Mute

Intercom

Night Answer Key (Attendant)

Your Multibutton Telephone

Charts and Illustrations

301 302 303 304 305 306 307 308 309 310

311 312 313 314 315 316 317 318 319 320

321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340

341 342 343 344 345 346 347

N1850 - 50

PAGE PAG 1 PAG 2 PAG 3 60 61 62 RLS

Your DSS Console

Charts and Illustrations

QUICK REFERENCE

OUTSIDE CALLS

Placing:

Answering:

Answering ringing over

paging speakers:

INTERCOM CALLS

Placing:

Answering:

HOLD

Placing call on Hold:

Retrieving call:

TRANSFER

Transferring outside call:

CONFERENCE

Setting up a three-way

conversation:

RESPONDING TO SIGNAL TONES

Two tones during

handset call:

One tone during

speakerphone call:

Fast busy or warble tone

anytime:

Lift handset + Line key + Dial number Lift handset (if not connected, pr ess flash ing

key) Lift handset + ICM + Dial * 0

Lift handset + ICM + Dial extension (if you hear ring-busy, you may be able to dial 1 to get through)

If ringing, lift handset. If announced, speak toward phone or lift handset.

HOLD + Hang up Lift handset + Flashing line key for outside call

(or ICM, then HOLD key)

ICM + Dial ext. + Announce call + Hang up

Establish an outside/Intercom call + CONF + Establish next call + CONF

Then you hear a co-worker’s voice over your call. To reply, press and hold MIC/DND.

This means a call is waiting to be answ ered . Press HOLD + Flashing ICM or line key.

This means you made a mistake in placing a call or using a feature. Hang up and start over.

Charts and Illustrations

DS01 USER-PROGRAMMABLE FEATURES

To program a feature, press PGM# and the feature’s code. For example, to set Night Ring, press PGM# and dial NR. The remaining steps vary with each feature. Your access level determines the features you can program. See your communications manager. Note that enabling RA or NR disables DRA and vice versa. To disable ringing, disable NR, RA

DELAYED RING

ASSIGNMENT

HEADSET

HOTLINE

NIGHT RING

PRIME LINE

RING ASSIGNMENT

RINGING LINE

PREFERENCE

SPEED DIAL

TIME AND DATE

VOICE ANNOUNCE

WHISPER PAGE

PGM +

DSS

PGM# + PGM# + HS + Y(es) or N(o) + SAVE PGM# + HL + Hotline key + ext. + SAVE PGM# + NR + Line key +Y(es) or N(o) + SAVE

PAGE

PGM# + VP + Y(es) or N(o) + SAVE PGM# + PGM# + RA +Line key + Y(es) or N(o) + SAVE PGM# +

PGM# + SD + One-Touch Speed key (or bin + PGM#) + (Display set only) Name or PGM# + line key (or line/group code + PGM#) or ICM + number (32 digits max.) + SA VE

PGM# + TD + Month (01-12) + PGM# + Date (1-31) + PGM# + Y ear (2 digits) + PGM# + Hour (00-23) + PGM# + Minutes (00-59) + SAVE

PGM# + VA + Y(es) or N(o) + SAVE PGM# + VO + Y(es) or N(o) + SAVE

+ Line key +Y(es) or N(o) + SAVE

DRA

+ DSS key + ext. + SAVE

DSS

+ Line key + Y(es) or N(o) + SAVE

PLA

+ Y(es) or N(o) + SAVE

RLP

and

DRA.

Charts and Illustrations

Index

Account Codes , 14

Mandatory, 14 Verifiab le, 1 4

ACD

Agent (Member), 17 Announcements, 18 Group Status, 17 On and Off Duty, 17 Recording Anno unce ments, 18

Supervisor, 17 ACD Agent , Removing fr om Service, 17, 18 Add-On Conf erence, 25 Alarm, 15 Alphanumeric Display

Display Brightness, 30

Introduction to, 2

Messages, 30 Alternate Attendant, 16 Answering Intercom Calls, 10 Answering Machine Emula tion , 63 Answering Outside Calls, 8 ARS, 8 Assigned Night Answer

See Night Answer Attendant Alarm Messages, 15 Attendant Call Forwarding Cancel, 21 Attendant Features Only

Alarm, 15

Alternate Attendant, 16

Call Forwarding Cancel, 21

Forced Line Disconnect, 33

Monitor, 41

Night Answer, 42 Attendant Monitor

Index

Index - 1

Index

See Monitor

Attendant, Features not available to

Call Forwa rding, 20 Callback, 22 Do Not Disturb, 31 Group Listen, 34 Handsfree, 7 Handsfree Volume Adjustment, 67 ICM Key, 10 Line Callback, 38 Message Waiting, Receiving, 40 Microphone Mute, 41 Personal Greeting, 48 Voice-announced ca lls, 10

Whisper Page, 43 Audio Prompts, 65, 66 Audio Volumes, 67 Automated Attendant, 44 Automatic Redial

See Last Number Redial Automatic Route Selection, 8

Background Music

Volume Control, 67 Barge In, 37 Brightness

Adjusting the Display, 31

Index - 2

Call Coverage, 59, 60 Call Forwarding, 20

Cancelling, 20

Off-Premise, 21

On-Premise, 20

To mailbox, 64 Call Forwarding at Attendant

See Alternate Attendant

Call Forwarding Cancel, 21 Call Park, 47 Call Pickup

Group, 33 Group Ring, 34

Hotline, 36 Call Pickup, Directed, 28 Call Timer, 21

Auto, 22

Manual, 22 Call W aiting

See Camp-On Callback, 22

Cancelling, 23

Line, 38 Called Number Delivery (CND)

See Caller ID Called Number Identification (CNI)

See Caller ID Caller ID, 23

Error Messages, 24

Post-Answer Display, 23

Pre-Answer Display, 23 Calling a Message Center, 64 Calling your mailbox, 64 Camp-On, 24 Centrex Feature Keys

See your commu nications mana ge r. Chaining Speed Dial Numbers, 59 Class of Service

See Walking Class of Service Conference, 25

Meet Me, 39

Unsupervised, 26 Conversation Record Key , 64

Index

Index - 3

Index

Database Dialing

See Telemarketing Dial Date and T ime, 61 Delayed Ringin g, 76 Dialing 9 or 90-98, 8 Dialing Behind a PBX or Centre x, 8 Dialing from the PC

See Telemarketing Dial Dialing Number Preview, 26 Dialing Plan, 69 Digital Door Box, 31 Direct Line Access, 8 Direct Station Selection, 27 Directed Cal l Pickup, 28 Directory Dialing, 29

Company-wide, 29

Intercom, 29

Personal, 29 Disabling Lines and Extensions, 50 Display

Adjusting the display brightness, 31 Display Messages, 30 , 52 DND

See Do Not Disturb Do Not Disturb, 31 Door Box, 31 DSS

See Direct Station Selection

Index - 4

Exclusive Hold, 10 Executive Override

See Intrusion Extension Speed Dial, 54 External Paging, 45, 46

Flash, 32 Flash Rates

Call Coverage key, 60 Group Call Pic ku p Key, 34 Hotline Key, 36 Page key, 47 Park key, 48 Personal Speed Dial key, 57 Record Key, 65 System Speed Dial key, 59 Timer key, 22

Forced Acco unt Co des

See Account Codes, Man dator y Forced Trunk Disconnect, 33, 41 Forwarding calls to your mail b ox , 64

Group Call Pickup, 33 Group Listen, 34 Group Ring, 34 Groups

Call Pickup, 33

Privacy, 50

Index

Headset Mode, 35 Hold, 10, 11

Exclusive Hold, 10

Intercom, 12

System Hold, 10 Hotline, 36

Intercom, 9 Internal Paging, 45, 46 Intrusion, 37

Index - 5

Index

Last Number Redial, 38 Line Callback, 38 Line Rotaries

Inbound, 8 Outbound, 8

Loop Keys

Inbound, 8 Outbound, 8

Mandatory Account Co des , 14 Meet Me Conference, 39 Message Center, 63 Message Waiting, 40 Microphone Mute, 41 Monitor, 41 Multi-Line Conference, 25 Multi-Party Confer ence , 25 Music On Hold

Volume Control, 67

Night Answer, 4 2 Night Service

See Night Answer

Number Save , 51

Index - 6

Off-Hook Signaling, 43 Off-Premise Call Forwarding, 21 One-Touch Speed Dial keys, 54 Operator Assistance, 44 Outside Calls

Answering, 8

Overriding Toll Restriction, 68

Page, Zone, 45, 46 Paging

Volume Control, 67 Park, 47 PBX/Centrex Dialing, 8 PC Dialing

See Telemarketing Dial Personal Answering Mac hine Emu lation, 63 Personal Greeting, 48 Personal Speed Dial, 54 Placing Intercom Calls, 9 Placing Outside Calls, 7 Prime Line Selection, 49 Privacy, 50 Privacy Groups, 50 Privacy Release, 50 Prompts, Voice, 65, 66

Record Key (for Voice Mail), 64 Recording

ACD (All Agents Busy ) Ov erflow Announcement, 18

OPA Messages, 44

Personal Greeting, 49 Redial, Last Number, 38 Removing ACD Agent from Service, 17, 18 Removing Lines and Extensions from Service, 50 Ring Groups, 34 Ringing

Volume Control, 67 Ringing Assignments, 76 Ringing Line Preference, 51 Ringing, Off-Hook

See Off-Hook Signaling Rotaries, Line, 8

Index

Index - 7

Index

Save, 51 Selectable Display Messages, 52 Setting the Time and Date, 61 Silent Monitor

See Monitor

Speed Dial, 53, 54, 55, 56, 57 , 58

Chaining Numbers, 59 One-Touch Speed Dial Keys, 54 Personal Speed Dial, 53, 54, 55, 56, 57, 58 Storing a Pause, Delay or Flash, 54 Storing Intercom Features, 54 Storing Names, 54 System Speed Dial, 55 Using Personal Speed Dial, 55 Using System Speed Dial, 58

Split

Between Camped-On Calls, 25 Station Call Coverage, 59, 60 Station-to-Station Calling

See Intercom Supervisor, ACD, 17 System Hold, 10 System Speed Dial, 55

Index - 8

Tandem Trunking, 26 Telemarketing Dial, 61 Text Messaging

See Selectable Display Messages Tie Lines

See your Communications Manager Time and Date , 61 Timed Flash, 32 Toll Restriction Override, 68 Transfer, 12, 13

To mailbox, 63, 65

Transferring Intercom Calls, 12

Trunk Queuing

See Line Callback

Universal Night An swer

See Night Answer Unsupervised Conferen ce, 26 User Programming

Call Coverage Keys, 61

Chart, 76

Delayed Ring Assignment, 7

Direct Station Selection, 28

Headset Operation, 36

Hotline Assignments, 36

Intercom V oice Announcements, 10

Night Ringing, 42

Paging, 46

Pickup Group Ringing, 34

Prime Line Selection, 49

Ring Assignme nt, 7

Ringing for Outside Calls, 7

Ringing Line Preference, 51

Speed Dial, One-Touch Speed Dial keys, 55

Speed Dial, Personal Speed Dial Numbe rs, 55

System Speed Dial, 58

Time and Date, 61

Voice Over, 43 Using Headsets, 35 Using Personal Speed Dia l , 55 Using System Speed Dial, 58

Index

Verifiable Account Co des, 14 VMU

Operator Assistance, 44

Personal Greeting, 48

Voice Prompting Messages, 65, 66 Voice Mail

Index - 9

Index

Answering Machine Emulation, 63 Calling your mailbox, 64 Forwarding to mailbox, 63, 64 Leaving a message, 63 Message Cent e r, 63 Record Key, 64 Transferring to mailbox, 63

Voice Module Unit

See VMU Voi c e Over, 43 Voice Prompting Mes s ages, 65, 66 Voice-Announce d Calls, 10 Volume Controls, 67

Walking Class of Service, 68 Whisper Page, 43

Zone Paging, 45, 46

Index - 10

4 Forest Parkway, Shelton, CT 06484

TEL: 203-926-5400 FAX: 203-929-0535

Digital

ystem

Multibutton Telephone

Feature Handbook

Part No. N1870MFH03 June 1994 Issue 1-0 Printed in U.S.A.

N1870MFH03

This manual has been developed by Nitsuko America. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward yo ur remarks to:

Nitsuko America, T elecom Di vision

4 Forest Parkway

Shelton, CT 06484

Attention: Manager, Technical Publications

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and Nitsuko America has no obligation to provide any updates or corrections to this manual. Further, Nitsuko America also re ser ve s the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this do cument may be photocopied or reproduced without prior written consent of Nitsuko America.

Printed in U.S.A.

Nec DS 2000 DS Multibutton - Telephone Handbook

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Index