networkWCS Hosted PBX
Release 6.4
Mitel IP Phone Reference Guide
January 2015
Wholesale Carrier Services Inc.
12350 NW 39th Street
Coral Springs, FL 33065
T: 800.940.5600
Note: The information contained in this document is the property of WCS Networks Inc.
and is disclosed to you on the condition that you maintain the information strictly
confidential. You are hereby warned that the information disclosed is subject to change
without notice or the assumption of any liability on the part of WCS Networks Inc.
© 2009-2015 WCS Networks Inc. All rights reserved.
Table of Contents
About this Document.................................................................................................... 1
Typographical Conventions...................................................................................................... 1
Using the Phone System.............................................................................................. 3
What's New in Release 6.4..................................................................................................... 4
Call Waiting Tone................................................................................................................. 4
Contact List Import Enhancements...................................................................................... 4
IE Support............................................................................................................................. 4
My Call Handling.................................................................................................................. 4
N-Way Calling....................................................................................................................... 4
User PIN Strength Enforcement........................................................................................... 4
Using Phones................................................................................................................. 5
Mitel 5304 IP Phone................................................................................................................ 7
Mitel 5212/5312 IP Phone....................................................................................................... 8
Mitel 5224/5324 IP Phone....................................................................................................... 9
Mitel 5220 IP Phone................................................................................................................ 9
Mitel 5320 IP Phone.............................................................................................................. 11
Mitel 5330 IP Phone.............................................................................................................. 12
Mitel 5340 IP Phone.............................................................................................................. 13
Mitel 5360 IP Phone.............................................................................................................. 14
Mitel 5310 IP Conference Unit.............................................................................................. 14
Using Other Phones.............................................................................................................. 15
Compatible Peripherals Matrix............................................................................................... 15
Using a Programmable Key Module...................................................................................... 16
5610 Cordless Phone............................................................................................................ 17
Requirements and Conditions............................................................................................ 17
Using a Repeater............................................................................................................... 17
5610 Cordless Features..................................................................................................... 18
Cordless Installation........................................................................................................... 19
Cordless Registration......................................................................................................... 22
Configure the SIP Domain................................................................................................. 28
Troubleshooting.................................................................................................................. 29
Initial Setup for Phone Service.............................................................................................. 31
Activating Phones.................................................................................................................. 31
5304 and 5212/5312 Phones............................................................................................. 31
5212-5312/5224/5320-5320e/5324/5330-5330E/5340-5340e/ and 5360e Phones............ 32
Answering Calls..................................................................................................................... 32
Using the Handset.............................................................................................................. 33
Using the Speakerphone.................................................................................................... 33
Switch from Speakerphone to Handset............................................................................. 33
iii
Answering Second Calls.................................................................................................... 34
Answering Call Group Calls............................................................................................... 34
Splash Ring........................................................................................................................ 34
Making Calls........................................................................................................................... 35
Making Second Calls......................................................................................................... 35
Using Phone Features................................................................................................ 37
Commonly Used Features..................................................................................................... 38
Call Coverage........................................................................................................................ 38
Call Groups......................................................................................................................... 38
Call Lists............................................................................................................................. 39
Deflect Call......................................................................................................................... 41
Login................................................................................................................................... 41
Logout................................................................................................................................. 42
Monitor Groups................................................................................................................... 43
N-way Calling..................................................................................................................... 45
Phone Directory.................................................................................................................. 46
Speaker............................................................................................................................... 47
Transfer Calls..................................................................................................................... 48
Twinned Calls..................................................................................................................... 49
Voicemail............................................................................................................................ 50
Other Features....................................................................................................................... 50
Account Codes................................................................................................................... 51
Call Pickup.......................................................................................................................... 52
Company Speed Dial......................................................................................................... 53
Forwarding Phones............................................................................................................ 53
Handsfree answerback....................................................................................................... 56
Hold..................................................................................................................................... 56
Hold Notification................................................................................................................. 56
Intercom Calls..................................................................................................................... 57
Internal Phone Settings...................................................................................................... 58
Line Appearance................................................................................................................ 58
Mute.................................................................................................................................... 58
One Touch Speed Dial....................................................................................................... 59
Page.................................................................................................................................... 59
Park and Retrieve.............................................................................................................. 60
Redial.................................................................................................................................. 61
Volume Control................................................................................................................... 61
Using Headsets............................................................................................................ 63
Connect and Configure Headsets.......................................................................................... 64
Answer Call With Headset..................................................................................................... 64
End Calls with the Headset................................................................................................... 64
Mute the Headset.................................................................................................................. 64
Make Calls with the Headset................................................................................................. 64
iv
Switch to the Handset............................................................................................................ 64
Personalizing Phone Usage through the Web.......................................................... 65
Web Login.............................................................................................................................. 66
Web Lockout....................................................................................................................... 66
Stopping Security Alert at Login........................................................................................ 66
Request a New PIN........................................................................................................... 67
Change PIN........................................................................................................................ 67
Web Logout............................................................................................................................ 69
Quick Set-up.......................................................................................................................... 69
Record Auto Attendant Name Announcement .................................................................. 69
Set up Call Coverage ....................................................................................................... 70
Setting your Language........................................................................................................... 70
Setting your Language for the Web Interface.................................................................... 70
Setting your Language for the Phone Display................................................................... 71
Language for Voicemail...................................................................................................... 72
User Details............................................................................................................................ 72
Change User Details.......................................................................................................... 72
Record Name Announcement................................................................................................ 73
Permissions............................................................................................................................ 73
Permission Types............................................................................................................... 74
My Settings............................................................................................................................ 74
My Personal Details........................................................................................................... 75
My Phones.......................................................................................................................... 75
My Call Handling................................................................................................................ 91
My Call Groups.................................................................................................................. 94
My Voicemail.......................................................................................................................... 95
Listen to Voicemail Messages............................................................................................ 95
Enable Message Waiting Indicator..................................................................................... 95
Configure Email Notification of Voice Messages............................................................... 96
Configure Email Forwarding of Voicemail Messages......................................................... 96
Configure Dial-0 Destination.............................................................................................. 96
Configure Language for Voicemail Retrieval...................................................................... 97
Configure Voicemail Timezone.......................................................................................... 97
Reset Voicemail PIN.......................................................................................................... 97
Dynamic Site.......................................................................................................................... 98
Create a Dynamic Site....................................................................................................... 98
Release a Dynamic Site..................................................................................................... 99
View Dynamic Site Information.......................................................................................... 99
Connect your Phone to a Dynamic Site............................................................................. 99
Contacts................................................................................................................................. 99
Personal Contacts............................................................................................................ 100
Internal Contacts.............................................................................................................. 105
External Contacts............................................................................................................. 105
v
Sort Contact List............................................................................................................... 105
Find a Person in Internal Contacts.................................................................................. 105
Find an Entry in External Contacts.................................................................................. 106
Click to Call...................................................................................................................... 106
Multi-desking........................................................................................................................ 107
Multiple Login .................................................................................................................. 107
Simultaneous Ringing ..................................................................................................... 107
Outgoing Calls ................................................................................................................. 108
List of Devices on User Details Page ............................................................................. 108
List of Devices on My Phones Page .............................................................................. 108
Mobile Webadmin...................................................................................................... 109
Mobile Webadmin Access.................................................................................................... 110
Mobile Webadmin My Phones............................................................................................. 110
Designate Device as C2C Originator............................................................................... 113
Designate Intercom Recipient.......................................................................................... 113
Log out from Device......................................................................................................... 113
Mobile Webadmin My Settings............................................................................................ 113
Mobile Webadmin Call Forwarding.................................................................................. 113
Mobile Webadmin Do Not Disturb.................................................................................... 114
Mobile Webadmin Twinning............................................................................................. 115
Mobile Webadmin Call Coverage..................................................................................... 115
Glossary of Terms..................................................................................................... 117
Index............................................................................................................................ 123
vi
About this Document
This document is intended for system administrators.
Typographical Conventions
The following typographical conventions are used in the documentation.
• Bold text
Indicates GUI components, such as menu items and buttons.
• Italic text
References titles of publications and is used for emphasis.
• Monospace text
Indicates paths and filenames, and is used for code.
About this Document 1
2 About this Document
Using the Phone System
This section explains your phone features and how to use them after they have been
enabled through the web interface.
The Mitel 5320, 5330, 5340, and 5360 IP phones provide support for all the user
functionality. The phones also include Memory key label LCD display. See the following:
• Mitel 5320 IP Phone
• Mitel 5330 IP Phone
• Mitel 5340 IP Phone
• Mitel 5360 IP Phone
The Mitel 5224/5324 IP Phone has the same functionality without the Memory key label
LCD display. See Mitel 5224/5324 IP Phone.
The Mitel 5220 IP Phone has similar functionality to the 5224, but with fewer
programmable keys. See Mitel 5220 IP Phone.
The Mitel 5212/5312 IP Phone has a smaller set of memory and feature keys than the
others. See Mitel 5212/5312 IP Phone.
The Mitel 5304 IP Phone is similar to the 5212/5312 IP phone but with less memory
keys and less LEDs. See Mitel 5304 IP Phone.
A Mitel 5310 conference unit can also be connected to a Mitel 5224/5324 or
5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 IP phone to provide optimal
hands-free sound quality. See Mitel 5310 IP Conference Unit.
Programmable Key Modules (PKMs) can be added to the Mitel 5224/5324 IP phones
to provide additional programmable memory keys - see Using a Programmable Key
Module.
For information about using the web interface to personalize your phone, see
Personalizing Phone Usage through the Web.
For information about language settings, see Setting your Language.
Using the Phone System 3
Mitel IP Phone Reference Guide
What's New in Release 6.4
Release 6.4 contains the following new features and feature enhancements:
Call Waiting Tone
Call Waiting Tone (CWT) provides an audible reminder to subscribers alerting them that
a call is waiting to be answered on another line appearance. See Call Waiting Tone.
Contact List Import Enhancements
Subscribers can now manage their own personal contacts, including adding, editing, and
importing. Users can import contact lists through CSV. See Personal Contacts.
IE Support
networkWCS Hosted PBX now supports Internet Explorer version 8, 10 and 11.
My Call Handling
Subscribers now have the ability to configure DND and call forwarding via webadminn to
one of four currently supported options: Auto-Attendant, Co-Worker, Another Number, or
Call Coverage. See My Call Handling.
N-Way Calling
networkWCS Hosted PBX now has the ability to dynamically add more than 3 users to a
conference call. See N-way Calling.
User PIN Strength Enforcement
This feature allows Service Providers to restrict PINs to non-consecutive and nonrepetitive numbers, in order to prevent easily guessed PINs such as “111111” or
“123456”. See Change PIN.
4 Using the Phone System
Using Phones
This section describes using the Mitel IP phones, including
• Initial Setup for Phone Service
• Activating Phones
• Answering Calls
• Making Calls
• Using Phone Features
• Using Headsets
Using Phones 5
Mitel IP Phone Reference Guide
6 Using Phones
Mitel IP Phone Reference Guide
Mitel 5304 IP Phone
The Mitel 5304 IP phone has the following features:
• Nine (9) programmable keys
• Two (2) Programmable keys with LEDs, which are dedicated as Line
Appearance keys.
• Seven (7) Programmable keys without LEDs
• Lamp for Messaging waiting and alerting
• Speaker (no microphone)
• Supports G.711 and G729
• Sets conform to ROHS Standards
• Power Over Ethernet (POE)
The 5304 does not support 5412, 5448 PKMs nor does it support the 5310 conference
unit.
Using Phones 7
Mitel 5212/5312 IP Phone
The Mitel 5212/5312 IP phone has the following features:
• Handsfree speakerphone
• 2-line 20-character backlit LCD display
• 12 multi-function memory keys with color LEDs
• 6 Fixed function keys
• 24 Memory keys
• Mute and Speaker keys
• Dedicated headset jack
• Wall mountable
Mitel IP Phone Reference Guide
8 Using Phones
Mitel IP Phone Reference Guide
Mitel 5224/5324 IP Phone
The Mitel 5224/5324 IP phone has the following features:
• LCD
• Key pad
• Softkeys
• 6 Fixed function keys
• 24 Memory keys
• Scroll Keys
• Message waiting lamp
• Handset
• Microphone
Mitel 5220 IP Phone
Mitel 5220 IP phone has the following features:
• LCD
• Key pad
• Softkeys
• 8 Fixed function keys
• 14 Memory keys
• Scroll Keys
• Message waiting lamp
• Speaker
• Handset
Using Phones 9
Mitel IP Phone Reference Guide
10 Using Phones
Mitel IP Phone Reference Guide
Mitel 5320 IP Phone
The Mitel 5320 IP phone has the following features:
• Handsfree speakerphone
• Date/Time Display
• 2-line 20-character backlit Information Area Display
• 3 pages of 8 (total 24) multi-function memory keys with color LEDs
• Memory key label LCD display
• 6 Fixed function keys
• Mute and Speaker keys
• Message Waiting Lamp
• Dedicated headset jack
• Wall mountable
Using Phones 11
Mitel IP Phone Reference Guide
Mitel 5330 IP Phone
The Mitel 5330 IP phone has the following features:
• Handsfree speakerphone
• Date/Time Display
• 2-line 20-character backlit Information Area Display
• 3 pages of 8 (total 24) multi-function memory keys with color LEDs
• Memory key label LCD display
• 6 Fixed function keys
• Mute and Speaker keys
• Message Waiting Lamp
• Dedicated headset jack
• Wall mountable
The Information Area Display shows information about the current telephone call (such
as name and number). There are three softkeys. The meaning of each softkey is
displayed directly beside the key. There are three pages of 8 memory keys. The icons at
the bottom of the phone indicate which page is current. The page navigation buttons can
be used to switch pages. The memory key labels are also displayed beside each one.
12 Using Phones
Mitel IP Phone Reference Guide
Mitel 5340 IP Phone
The Mitel 5340 IP phone has the following features:
• Handsfree speakerphone
• Date/Time Display
• 2-line 20-character backlit Information Area Display
• 3 pages of 16 (total 48) multi-function memory keys with color LEDs
• Memory key label LCD display
• 6 Fixed function keys
• Mute and Speaker keys
• Message Waiting Lamp
• Dedicated headset jack
• Wall mountable
The Information Area Display shows information about the current telephone call (such
as name and number). There are three softkeys. The meaning of each softkey is
displayed directly beside the key. There are three pages of 16 memory keys. The icons
at the bottom of the phone indicate which page is current. The page navigation buttons
can be used to switch pages. The memory key labels are also displayed beside each
one.
Using Phones 13
Mitel IP Phone Reference Guide
Mitel 5360 IP Phone
The Mitel 5360 IP phone has the following features:
• Handsfree speakerphone
• Date/Time Display
• 2-line 20-character backlit Information Area Display
• 3 pages of 16 (total 48) multi-function memory keys with color LEDs
• Memory key label LCD display
• 6 Fixed function keys
• Mute and Speaker keys
• Message Waiting Lamp
• Dedicated headset jack
• Wall mountable
The Information Area Display shows information about the current telephone call (such
as name and number). There are three softkeys. The meaning of each softkey is
displayed directly beside the key. There are three pages of 16 memory keys. The icons
at the bottom of the phone indicate which page is current. The page navigation buttons
can be used to switch pages. The memory key labels are also displayed beside each
one.
Mitel 5310 IP Conference Unit
The Mitel 5310 IP Conference Unit connects to the headset port of the Mitel 5224, 5324,
5330, or 5340 IP Phone and is designed to provide optimal performance in any office to
a maximum of 15 feet by 25 feet (4.5 meters by 7.6 meters).
Note that there are two different conference unit types - one type
connects to Mitel 5224/5324 IP phones, the other connects to Mitel
5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 IP phones.
14 Using Phones
Mitel IP Phone Reference Guide
To attach the Mitel 5310 IP conference unit, follow the instructions in the box.
For Mitel 5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 IP phones, you will
need to program a memory key as a conference unit key in order to use the conference
unit. See Programmable Memory Key Features.
Features of the conference unit include
• Acoustic beam-forming technology to locate the direction of speech
• Noise reduction and automatic gain control to eliminate background noise
• Presentation mode that locks the microphone array to the current speaker
• Seven dual color LEDs that provide visual confirmation that the unit has
picked up the speaker’s voice
• Power supply from a 24V DC wall adapter
• Side-control unit with fixed function keys
• Optional mouse controller is available
Using Other Phones
networkWCS Hosted PBX supports usage of other phones using the SIP protocol. Not
all features are supported on other phones. Consult the documentation provided with
the other phones.
Compatible Peripherals Matrix
The following table summarizes which peripheral devices are supported for each of the
listed phone models in the left hand column.
Mitel IP
Phone
Model
5212 No No No Yes Yes No No
5224 Yes Yes Yes Yes Yes Yes No
5230 Yes Yes Yes Yes Yes Yes No
5304 Yes Yes Yes Yes Yes Yes No
5312 No No No Yes Yes No No
5320 No No No No No No No
5324 Yes Yes Yes Yes Yes Yes No
5330 Yes Yes Yes Yes Yes No Yes
5340 Yes Yes Yes Yes Yes No Yes
5360 No No Yes Yes Yes No Yes
PKM
5412
PKM
5448
Conference
Unit 5310
Wireless
LAN
Stand
Headset Line
Interface
Module
DECT
Handset
Using Phones 15
Mitel IP Phone Reference Guide
Using a Programmable Key Module
A Programmable Key Module (PKM) provides additional memory keys to those provided
on your phone. The system supports the Mitel 5412 PKM which provides an extra
12 additional memory keys and the Mitel 5448 PKM which provides an additional 48
memory keys. If required you can have up to two 5448 PKM units on one phone.
The PKMs can be attached to Mitel 5224 or 5324 IP phones.
To attach the PKM, follow the instructions that are provided in the box.
To program the memory keys on the PKM, see Programmable Memory Key Features.
16 Using Phones
Mitel IP Phone Reference Guide
5610 Cordless Phone
This section provides instructions on how to configure the IP DECT stand and 5610
Cordless Handsets to support SIP telephony.
• IP DECT Stand supports up to eight handsets and three simultaneous calls
Each handset can be programmed as a separate extension on the Hosted PBX
•
system
allow a group of users to answer calls to the same extension number.
• The IP DECT stand provides call transfer, conferencing, and other basic
features between handsets and is supported on LCD 16-Key Phone, Backlit
LCD 24-Key Phone, Backlit LCD 48-Key Phone, Color Touch Screen LCD
Phone and 24-Key Phone.
• Supported on Mitel 5312 / 5324 / 5320 / 5330 / 5340 and 5360 IP Phones
• Teleworker support
•
Supports Dynamic Extension on networkWCS Hosted PBX
• Speakerphone capable, with adjustable volumes, including mute
• Handset supports operating time of 8 hours talk / 240 hours standby
• Optional IP DECT Repeater extends signal range
• DECT 6.0 cordless technology provides higher quality voice transmission,
density, and less interference than other wireless technologies, such as
Bluetooth®
• Operating range of up to 50 m (150 feet) indoors or 100 m (300 ft) outdoors
or you can program the cordless handsets in a personal ring group to
Requirements and Conditions
• Roaming (call handoff) is not supported between IP DECT stands.
• Although you can register up to eight handsets with an IP DECT stand, the
stand only supports up to three simultaneous calls. If three calls are already
in progress via the IP DECT stand, any other handset users who attempt to
place a call will receive busy tone.
• For site applications where all the users registered to a stand are expected
to place calls frequently, register a maximum of three handsets to the stand.
For site applications where users will seldom place calls, it may be suitable to
register more than three handsets to a single stand.
Using a Repeater
You can have up to six DECT repeaters connected to an IP DECT stand to extend
handset signal range. Note that each repeater that you connect to the stand reduces the
number of supported handsets by one. For example if you connect one repeater, then
you can only register seven handsets; if you connect two repeaters, then you can only
register six handsets. After registration is complete, the LED on the repeater remains on
solid. While the repeater is supporting a call, the LED on the repeater flashes.
Using Phones 17
Mitel IP Phone Reference Guide
After installing a DECT repeater, test the signal range to ensure that the repeater has
registered with the stand. Test the handset signal range by going to the limit of signal
range. If the repeater has registered with the stand, the handset signal range should be
approximately 50 meters (indoors) or 300 meters (outdoors) from the repeater.
Repeaters can be used to extend the signal in all directions but cannot be used in a
series with one another.
Information on how to install and configure a repeater is beyond the scope of this
topic.
5610 Cordless Features
• Call and Telephoney Features
• 8 handsets can be homed to one base
• Maximum of 3 simultaneous calls, per base station
• Call forward all, on busy, on no answer
• Call timer
• Call transfer and call hold
• Caller ID with name from phone book
• Distinctive ringing
• Call log of incoming/outgoing/missed calls
• Call return (from call log for internal calls only)
If a prefix digit is required to dial internal or external calls that have been
logged, then you cannot dial directly from the call log. This is a common
problem with call log capabilities.
18 Using Phones
Mitel IP Phone Reference Guide
• Contact directory (Maximum of 170 entries per stand)
• Speed dial
• Conferencing (3-party conference)
• Call hang up – upon return to charging cradle
• DTMF sending in call (RFC2833)
• Audio Features
• Mute (disable microphone)
• Receiver volume control
• Ring tones melodies
• Ringer volume
• Key sounds (click, DTMF and special tones)
• Low battery and out of range audible warnings
• Speakerphone
• Headphone jack (2.5 mm)
• Deployment
• Configuration through local web-interface, handset user interface, or
via a configuration file using TFTP from a network server.
• Other Features
• Graphical menu system
• Auto answer (when handset is lifted from charger)
• Separate charging cradle for handset
• Hearing aid compatible
• Key lock option
• Selectable menu language
• On-hook dialing (pre-dial numbers before pressing off-hook button)
• Operating time of 8 hours talk / 240 hours standby
• Displayed information in idle mode (signal, battery level, time)
• Message waiting indicator (missed calls, voice mail)
• 128 x 128 bit display with 65536 colors and backlight
• Quality of Service
• Type of Service (ToS)
• CODECs
• G.711 (64 kbps, A-law and u-law)
• G.729
• Interoperability
• DECT interface (3081) or DECT 6.0 (3080)
• Range maximum 50 meters indoor, maximum 300 meters outdoor
• Wifi-friendly
Cordless Installation
1.
Attach the base to a networkWCS Hosted PBX desk phone.
2. Remove the existing base (this one takes its place).
Using Phones 19
Mitel IP Phone Reference Guide
Once you have a cordless base attached to the networkWCS Hosted PBX Desk
Phone you can no longer daisy chain it to another device.
3. Plug the cradle power cord into an electrical outlet.
4. Insert the included battery into the cordless.
5. Place the cordless on the stand to charge it.
6. You can register the repeater automatically or manually.
• Auto Registration
a. Ensure that the repeater is switched off (disconnect the power plug).
b. Set the base station in registration mode. Press reset key on back of the
base.
c. Switch on the repeater (connect the power plug).
The LED on the repeater flashes. After a short time the LED stays on
permanently indicating that registration is complete and the unit is ready
for operation.
If the registration is not immediately successful, the LED flashes continuously.
In this case repeat the procedure.
d. Before reinstalling the repeater (for example at another base station)
reset the repeater as follows:
i. Switch off the unit (disconnect the power plug).
ii. Switch off the unit for 1-5 seconds and switch on again.
iii. Switch of the unit for 25-35 seconds and switch on again.
Now the repeater is ready for a new auto registration.
• Manual Registration
You need to do this for each repeater and you need a networkWCS
Hosted PBX phone accessible to you to complete this task.
a. Set the repeater in registration mode
i. Insert the repeaters power plug for 1-5 seconds in the socket and
then remove it.
ii. Insert it once more and leave it there.
You now have five minutes to carry out the registration. If not
complete by this point you must start anew.
iii. Press the reset button on the back of the base to set it in registration
mode.
20 Using Phones
Mitel IP Phone Reference Guide
The LED on the front of the repeater flashes. If the LED flashes very
quickly without interruptions, skip the next step. If the LED flashes
very quickly with brief interruptions go to the next step.
iv. Register the handset.
A. If the base code has been changed, you must set it to “0000”.
B. You must repeat the registration procedure even if the cordless
unit was already registered to the base station
Now the LED flashes very quickly without interruptions.
b. Assign a repeater number
i. You must now assign a repeater number to the repeater (select: 2-7
for up to six repeaters).
Each number can only be assigned once, when using more than one repeater.
These numbers are independent of the cordless extension numbers.
ii. Take one of the previously registered networkWCS Hosted PBX
Cordless and Hook Off by pressing the Green Call Button.
The LED on the repeater stops flashing.
iii. Press a number between 2-7.
When the repeater has accepted the chose number, the LED will
flash a corresponding number of times.
iv. Accept the registration by pressing the asterisk [*] key and then the
Green Call Button.
The repeater is now automatically restarted.
The LED will go off for two seconds, flash for a moment and then will
remain constantly illuminated.
The registration is now complete. You can now disconnect the
repeater and move it to the desired location. Disconnecting the
power will not delete the registration.
v. Verification Tone
Using Phones 21
Mitel IP Phone Reference Guide
The verification tone enables you to establish whether the
networkWCS Hosted PBX cordless is working in the extended area
of the repeater. This tone is audible on the activated networkWCS
Hosted PBX cordless as long as the unit is connected to the
repeater. To toggle the verification tone, follow this procedure:
A. Switch off the repeater (disconnect the power plug).
B. Switch on the repeater for 1-5 seconds and switch it off again.
C. Switch it on again.
The LED on the unit is flashing slowly, switch it off again.
D. Switch it on again.
The verification tone is then activated or deactivated.
Cordless Registration
After you have physically installed the IP DECT Stand to a Mitel IP Phone, you must
register the handsets with the IP DECT Stand. You can then configure the 5610 cordless
handsets for operation using
• a web browser, such as Internet Explorer (recommended method)
• the menu on the 5610 cordless handset
• a configuration file that you install on a server in the Local Area Network
If you configure from the web browser interface or from the handset, you must configure
each handset individually. If you use configuration files, a file must be created for each
IP DECT Stand. The configuration file specifies the parameters of the handsets (up to
eight) that are associated with an IP DECT Stand.
To complete registration and configuration, the following must be completed:
• "Add Site"
• "Add a User"
• Register the Handsets with the IP DECT Stand
• Assign an IP Address to the IP DECT Stand
• Configure Handsets via IP-DECT Stand Configurator Web Interface
After you configure the handsets on an IP DECT Stand, ensure that you Change
the Handset Display Name and PIN from the default values to prevent unauthorized
access.
22 Using Phones
Mitel IP Phone Reference Guide
Register the Handsets with the IP DECT Stand
To register a handset with the IP DECT Stand (gateway), place the handset in the
charging cradle. The first handset automatically registers with the IP DECT Stand after
approximately 30 seconds. To register each additional handset on the same IP DECT
Stand, you must first reboot the stand by pressing RESET on the rear panel of the
stand. While the stand is resetting, Searching for Gateway appears in the handset
display. Note that you cannot register a handset while a call is being supported on
another handset because you will be unable to reset the stand. Power-cycling the stand
will not enable the stand to accept handset registration due to security.
If you have multiple IP DECT stands in close proximity of one another (within 50 meters
indoors, or within 300 meters outdoors), you must manually program the handset IPEIs
into the IP DECT Stand using the VoIP Phone Configurator Web Interface. When you
manually program the IPEI, you ensure that the handsets register with the desired stand.
Assign an IP Address to the IP DECT Stand
The IP DECT Stand requires an IP address on the LAN. Either your LAN must be
configured with a DHCP server that automatically assigns an IP address to the stand, or
you must manually configure the stand with a static IP address and subnet mask.
To manually configure the stand with a static IP address and subnet mask, follow these
steps:
1. From idle mode, press the OK key, select Settings, and then press OK.
2. Select Network settings and press OK.
3. When prompted for a PIN, enter the PIN (Default 0000), and then press OK.
When the IP address menu item is shown in red, then the stand is configured to
obtain an IP address dynamically from a DHCP server.
4. Select IP Mode and press OK.
5. Select Static and press OK.
6. Press Back, select IP address, and then pressOK.
7. Press Erase to delete the current entry (0.0.0.0).
8. Enter a static IP address for the stand. To enter periods in the address, press
Options and then press Insert symbols.
9. Press OK.
Save? appears in the display.
10. Press Yes.
11. Select Subnet mask and pressOK.
12. Enter a Subnet mask.
13. Press OK.
Save? appears in the display.
Using Phones 23
Mitel IP Phone Reference Guide
14. Press Yes.
15. Select Default Gateway
16. Enter default gateway IP
17. Press OK.
Save? appears in the display.
18. Press Yes
19. Press Back.
You are prompted to reset the gateway (stand).
20. Press Yes.
21. Press Back repeatedly to return to the main display.
After several seconds, Searching for Gateway appears in the handset main
display. It takes approximately 30 seconds for the stand to reset.
After the stand resets, it is configured with the static IP address and subnet mask.
Configure SIP domain appears in the handset main display.
Configure Handsets via IP-DECT Stand Configurator Web Interface
You access the IP-DECT Stand Configurator by entering the IP-address of the handset
into the address field on a web browser, such as Internet Explorer on your PC. The
following procedure covers the minimum configuration required to set up the handsets:
1. Press the Volume Up key on the side of the 5610 Cordless Handset to enter the
system status display.
The display shows the MAC address of the handset and the IP address of the IP
DECT Stand. Note that the Boot Status of the handset is displayed as Failed.
Ignore the displayed boot status because it is not accurate.
2. Record the IP address of the DECT stand, which is shown in the display.
_______________________________
3. Obtain and record the Handset IDs (IPEIs) on each handset.
a. Press OK to access the main menu.
b. Select Settings.
c. Press OK.
d. Select Handset ID.
e. Press OK.
f. The handset IPEI is displayed.
g. Record the IPEI.
Handset 1 IPEI: _______________________________
Handset 2 IPEI: _______________________________
Handset 3 IPEI: _______________________________
Handset 4 IPEI: _______________________________
24 Using Phones
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