MITEL 5320, 5330, 5340 User Guide

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MITEL

5320/5330/5340

IP Phone User Guide

5320/5330/5340 IP Phone Quick Reference Guide

This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.

Feature Buttons

Most of the following feature codes work when your IP phone is idle. However, if you are on an active call or if the IP phone is off-hook, you may need to press

(Special) to activate the feature before you enter the

feature code.

If you make a mistake when entering numbers or characters, you can press (Hold) to move the cursor to the left and delete the characters entered, or you can press

Button Action

(Up) (Down)

(Speaker)

(Mute) Mutes the microphone during a

(Applications) Activates the Applications menu

(Special)

(Redial) Calls the last external number

(Hold) Places the current call on hold.

(Message) Allows you to view station

* to cancel the feature.

Provides volume control. Scrolls through feature options.

Activates Handsfree Mode. Activates features.

call.

to use the conference unit or cordless devices, program various phone settings, and enable Clean Mode.

Activates features while on a call.

The (Special) button does not cancel features. To cancel features, press the Star button (*).

dialed. You cannot redial internal numbers.

Left/Backspace when entering dialpad characters.

(Transfer) Transfers the current call.

Right/Forward when entering dialpad characters.

messages. Toggles between Alpha Mode

and Numeric Mode.

Commonly Used Feature Codes

Contact your system administrator for more information about system features.

Feature Code

ACD Agent – Log In/Out 328 Automatic IC Call Access – On/Off 361 Automatic Trunk Call Access – On/Off 360 Background Music – On/Off 313 Call Forward – All Calls 355 Call Logging 333 Conference 5 Default Station 394 Directory 307 Display Time And Date 300 Do-Not-Disturb – On/Off 372 Dynamic Extension Express – On/Off 364 Dynamic Extension Express Handoff 388 Handsfree – On/Off 319 Headset – On/Off 317 Hold – Individual 336 Hold – System 335 Hunt Group – Remove/Replace 324 Message – Cancel Left Message 366 Message – Delete Message 368 Message – Leave Message 367 Message – View Messages Menu 365 Microphone Mute – On/Off 314 Page Receive – On/Off 325 Program Buttons 397 Program Station Password 392 Programmable Buttons – Default 395 Queue (Callback) Request 6 Record-A-Call 385 Reverse Transfer (Call Pick-Up) 4 Ring Tone Selection 398 Station Speed Dial 382 Station Speed Dial – Programming 383 Switch Keymap 399 System Forward – On/Off 354 System Speed Dial 381 View Button Assignments 396

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Answering Calls

Lift the handset, or press (Speaker) to answer a call while using a headset or to answer a call in Handsfree Mode.

Placing Emergency Calls

Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line.

Placing Internal (Intercom) Calls

With or without the handset lifted, dial the extension number. If you enter incorrect digits, you can press (Hold) to move the cursor backward, deleting the last digits entered. If you are using Handsfree Mode, listen for the double tone, and then begin to speak.

Placing External Calls

Press the Outgoing button, an unlit Call button, or enter the Outgoing Call access code (8 is the default code), and then dial the number.

Redialing External Numbers

With or without the handset lifted, press the (Redial). The system automatically selects a line and dials the number.

Placing Conference Calls

1. While on the first call, press the Conf button to place the call on hold. CALL NEXT PARTY TO CNF appears.

2. Place a call to the next conference party. For external calls, press the Outgoing button or enter the Outgoing Call access code (8 is the default code), and then dial the number.

3. After the party answers, announce the conference, and then press the Conf button to place the call on hold. If necessary, repeat this step to add the remaining conference party.

4. Press the Conf button again to start the conference. CNF IN PROGRESS appears.

Viewing and Responding to Messages

1. With the handset on-hook, press (Message) or the VIEW MESSAGE menu button (5340 IP Phones only). Messages are displayed as first in/ first out. If there is more than one message, you can repeatedly press (Message) to scroll through the messages.

2. When the desired message is displayed, press #, or lift the handset for privacy, and then press # to respond. (If your handset is off-hook and you press [Message], you automatically place a call to the party or message center who left the message.)

Transferring Calls to Other Extensions

1. While on the call, press (Transfer), and then enter the extension number.

2. Do one of the following:

• Wait for an answer, announce the call, and

then hang up. If the extension is unavailable, press the flashing IC or Call button to return to the caller.

• Hang up to transfer the call and disconnect

the call from your IP phone.

Forwarding Calls

1. Press the Fwd button, and then enter the feature code, if applicable. ENTER FORWARD DEST appears.

2. Enter the extension number, or press the Outgoing button or enter the Outgoing Call access code (8 is the default code), and then dial the telephone number.

Using Do-Not-Disturb

1. Press the DND button, and then do one of the following:

• Press (Up) or (Down) to scroll

through the messages.

• Enter the two-digit number for the DND

message.

2. If applicable, enter the additional text for the DND description.

3. Press (Speaker), or lift and replace the handset.

Placing a Page Announcement

1. Press 7.

2. Enter the page-zone number (0 to 9).

3. After the tone, make your announcement, and then hang up.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Notice

Enter provider information above.

This guide is released by Mitel Networks Corporation and provides information necessary to use the 5320/5330/5340 IP Phones. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice.

Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Some features or applications may require additional hardware, software, or system administrator assistance.

For sales, service, or technical support, contact your local authorized provider:

If you do not know the contact information for your local provider, use the “Partners” link at the top of the Mitel home

page (www.mitel.com) to find a location near you.

If you have any questions or comments regarding this user guide or other technical documentation, contact the Technical Publications Department (USA) at:

tech_pubs@mitel.com

is a registered trademark of Mitel Networks Corporation.

Mitel

Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from Mitel.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page i

Important Safety Instructions and Precautions

Remember the following safety guidelines when using the IP phone.

Programming Emergency Numbers

Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers:

• Remain on the line and briefly explain to the dispatcher the reason for the call.

• Perform tests during off-peak hours such as early morning or late evenings.

Safety Notices

The following notices may appear on the product or in the technical documentation.

Notice Description

Caution indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury and/or damage to the equipment or property.

Warning indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

Danger indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

The exclamation point within an equilateral triangle indicates that important operating and

maintenance (servicing) instructions are included in the literature accompanying the product.

Maintenance and Repair

There are no user serviceable parts inside the IP phone. For repairs, return the IP phone to an authorized Mitel provider.

NOTE

Changes or modifications not expressly approved by Mitel may void the user’s right to operate the equipment.

Page ii Mitel

5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Power Requirements

CAUTION

Phone Damage Hazard. To avoid damaging the IP phone, make sure the IP phone is connected to the proper power

supply before powering on. Contact your system administrator for more information.

The IP phone requires any one of the following power supplies:

• Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES), part number 50005301

• An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit

If your IP phone uses a centralized PoE power supply unit, do not use the 48-volt DC Ethernet power adaptor. If necessary, contact your system administrator for assistance before connecting your IP phone to the centralized power source.

Make sure the IP phone is plugged into an uninterruptible power supply (UPS). If your IP phone is plugged into the UPS and the power fails, it should remain powered on for about 10 minutes. If the IP phone is not plugged into a UPS and the power fails, the current call is dropped and you will not be able to use the IP phone until the power is restored.

Software Updates

CAUTION

Phone Damage Hazard. Do not use your IP phone or disconnect it from the power supply while it is updating

software.

The IP phone may require occasional software updates when new versions are available. The IP phone is configured to download the updates automatically. Contact your system administrator for more information.

Product Disposal Instructions

This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions, contact your local Mitel provider.

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page iii

Phone Usage

This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems.

WARNING

When using your IP phone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry

tub, in a wet basement, or near a swimming pool.

• Avoid using a phone (other than a cordless type) during an electrical storm. There may be a remote

risk of electric shock from lightning.

• Do not use the IP phone to report a gas leak in the vicinity of a leak.

• Do not connect directly to the Public Switched Telephone Network (PSTN). Any connection of this

phone to an off premise application, an out of plant application, any other exposed plant application, or to any equipment other than the intended application may result in a safety hazard, and/or defective operation, and/or equipment damage. “Exposed plant” means where any portion of the circuit is subject to accidental contact with electric lighting or power conductors operating at a voltage exceeding 300 volts between conductors or is subject to lightning strikes.

• The socket outlet, if used, shall be located near the equipment and shall be easily located by the user.

• Use only Mitel approved power adaptors. See “Power Requirements” on page iii.

• The handset supplied with the IP phone is not certified for use with any other phone. Use of the

handset with any other phone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring.

Page iv Mitel

5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Notice to Canadian Customers

The Class B digital apparatus complies with Canadian ICES-003.

Notice to U.S. Customers

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Notice to European Customers

We, Mitel Networks LTD.

Of, Mitel Castlegate Business Park

Portskewett

Caldicot

NP26 5YR

Declare that for the hereinafter mentioned product the presumption of

conformity with the applicable essential requirements of

DIRECTIVE 1999/5/EC OF THE EUROPEAN

PARLIAMENT (RTTE DIRECTIVE) AND OF THE COUNCIL is given.

Mitel IP Phones: 5320/5330/5340

Any unauthorized modification of the product voids this Declaration.

For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page v

Contents

Getting Started 1

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About Your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

5320/5330 IP Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

5340 IP Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Phone Feature Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Ring/Message Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Dialpad Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Programmable Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Menu Buttons (5340 IP Phones only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Navigation Page Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

External Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Phone Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Comfort and Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Viewing the Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using the 5310 IP Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Accessing/Exiting the Conference Controller Application . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Turning the Conference Unit On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Adjusting the Conference Unit Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Muting the Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Placing the Conference Unit in Presentation Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the Line Interface Module (LIM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Making and Answering Calls Using the Analog Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Making and Answering Calls Using the Failover Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Personalizing Your Phone 15

Adjusting the Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Adjusting the Display Contrast and Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Changing the Text Size on the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using the Screen Saver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page vii

Contents

Specifying Audio Feedback Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the Dialpad Buttons to Enter Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Default Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Outside Line Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Default Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Listening to Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Viewing Button Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Resetting Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Resetting the IP Phone to the Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Switching Keymaps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Activating Door Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Answering and Placing Calls 31

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Redirecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using Automatic Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Placing Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Placing Emergency Calls using the LIM Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Placing Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Requesting a Callback (Queuing the Phone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Placing External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Dialing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Deleting Station Speed-Dial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Assigning Speed-Dial Numbers to Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . 38

Using the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Page viii Mitel

5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Contents

Call Features 41

Using Handsfree Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Ring Intercom Always . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Entering a Hookflash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Transferring Calls to Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Transferring Calls to External Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Viewing Your System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Viewing Caller ID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Using Dynamic Extension Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Adding a Conference Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Dropping Out of a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Ending a Conference and Placing all Parties on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using Secondary Extension Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using Configuration Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Changing Your Station Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Accessing Configuration Assistant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Changing the Dynamic Extension Express Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Changing the DND Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Changing the Manual Call Forwarding Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Changing the Dynamic Extension Express Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Changing the DND Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Changing the Manual Call Forwarding Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Changing Your Station Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page ix

Contents

Messages 59

Leaving Messages at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Viewing and Responding to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Canceling Messages Left at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Deleting Waiting Inter-Station Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Paging Other System Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Placing a Page Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Enabling or Disabling the Page Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Hunt Groups 65

Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Stopping the ACD Hunt Group Wrap-up Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Diverting Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Accepting or Rejecting Agent Help Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Monitoring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Stealing Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Using Barge-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Cordless Devices 71

Cordless Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Handset and Headset Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Pairing the Cordless Module and Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using a Cordless Device as a Remote Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Alerting Tones and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Low Battery Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Cordless Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Cordless Handset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Cordless Handset LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Contents

Cordless Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Cordless Headset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Cordless Headset LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using the Cordless Devices Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Troubleshooting 79

Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Index 83

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page xi

Getting Started

Welcome

The instructions in this guide are for using the Mitel 5320/5330/5340 Internet Protocol (IP) Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features.

Your IP phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.

Because a variety of voice mail products work with the 5000 CP, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded

Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Unified Messaging User Guide on the Mitel Web site

for more information about your voice mail system.

Because many phone features can be programmed to perform various tasks,

NOTE

some features may work differently than the descriptions in this guide. Contact your system administrator for more information.

Getting Started

(http://edocs.mitel.com). Contact your system administrator

About Your IP Phone

The IP Phones are full-feature, dual port phones that provide voice communication over an IP network. All phones have a 160 x 320 (pixels) liquid crystal display (LED), self-labeling programmable buttons, on-hook dialing, and a Ring/Message Indicator.

For one-touch feature access, the 5320 IP Phone has 8 programmable buttons, the 5330 IP Phone has 33 programmable buttons, and the 5340 IP Phone has 42 programmable buttons.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 1

Getting Started

1 2 3 4

5320/5330 IP Phone Features

The 5320 and 5330 IP Phones are shown here.1 See “5320/5330 IP Phone Features” on

page 2 for more information about the IP phone features.

5320 IP Phone

5330 IP Phone

1 – Handset (see page 4) 5 – Feature buttons (see page 5) 2 – Programmable buttons (see page 6) 3 – Display (see page 4) 4 – Ring/Message Indicator (see page 4) 8 – External Speaker (see page 6)

6 – Dialpad buttons (see page 5) 7 – Navigation buttons (see page 6)

Page 2 Mitel

1. The top three buttons on the 5320 IP Phone do not have LEDs.

2. The 5320 IP Phone does not have a backlit display.

1. These images are examples of how your IP phone may be programmed.

5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

5340 IP Phone Features

1 2 3

The 5340 IP Phone is shown here.2 See ““Phone Feature Descriptions” on page 4” for more information about the IP phone features.

Getting Started

1 – Handset (see page 4) 6 – Dialpad buttons (see page 5)

2 – Display (see page 4) 7 – Programmable buttons (see page 6)

3 – Menu buttons (see page 6) 8 – Navigation buttons (see page 6)

4 – Ring/Message Indicator (see page 4) 9 – External Speaker (see page 6)

5 – Feature buttons (see page 5)

2. This image is an example of how your IP phone may be programmed.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 3

Getting Started

Phone Feature Descriptions

The following sections describe default configurations. Your IP phone may be programmed differently. Contact your system administrator for more information. See “5320/5330 IP Phone Features” on page 2 and “5320/5330 IP Phone Features” on page 2 for phone feature locations.

Handset

The handset provided with this equipment is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset. See “Using Handsfree Mode” on page 41 for more information.

Display

The display provides a 160 x 320 (pixels) high-resolution viewing area for selecting and using features and identifying callers. When idle, the display shows user information, the system time and date, and feature button assignments. Consider the following when using the display:

• The 5320 IP Phone does not have a backlit display.

• You can adjust the display Contrast and Brightness levels (see page 16).

• You can control the size of the text that appears on the display for programmable buttons

(see page 18).

5330 and 5340 IP Phones include an embedded screen saver that you can configure for your display. Configuration options include the screen saver timeout, display image, and brightness options (see page 19).

Ring/Message Indicator

The Ring/Message Indicator flashes or stays lit to indicate call, message, and feature activity. For more information about messaging features, see “Messages” on page 59. Ring/Message Indicator signals are described in the following table.

Indicator Signals Description

Rapidly flashing You have an incoming call.

Slowly flashing You have a waiting message or callback message.

On You are on a call or using a feature.

Off Your IP phone is idle.

Speaker

The speaker provides audio for handsfree calls and background music. See “Using Handsfree Mode” on page 41 for information about handsfree calls. See “Listening to Background Music” on page 28 for more information about background music.

Page 4 Mitel

5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Getting Started

Feature Buttons

Feature buttons provide quick access to commonly used features. See the following table for descriptions.

Button Action

(Up) or (Down Provides volume control for the ringer, handset, and speaker.

Scrolls through feature options.

(Speaker) Activates Handsfree Mode/speakerphone (see page 41).

Activates features.

(Mute) Temporarily turns off your microphone during a call.

(Applications) Activates the Applications menu to perform the following options:

• Use the conference unit (see page 9)

• Program the following settings in the Settings application:

o Change the language on the display (see page 17). o Change the text size on the display (see page 18) o Adjust the display brightness (see page 16) o Use the screen saver (see page 19) o Specify audio feedback options (see page 21) o View phone information (see page 8)

• Use cordless devices (see page 71)

(Special) Activates features while on a call. The (Special) button does not

cancel features. To cancel features, press the Star button (

*).

(Redial) Calls the last external number dialed. You cannot redial internal

numbers.

(Hold) Places the current call on hold and retrieves a call from hold.

Left/backspace when entering dialpad characters (see page 22).

(Transfer) Transfers the current call.

Right/forward when entering dialpad characters (see page 22).

(Message) Displays station messages.

Toggles between Alpha Mode and Numeric Mode when entering dialpad characters.

Dialpad Buttons

Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 5

Getting Started

Programmable Buttons

The IP Phones have self-labeling, programmable buttons. The 5320 IP Phone has 11 programmable buttons. The 5330 IP Phone has 33 programmable buttons. The 5340 IP Phone has 42 programmable buttons. Each phone has the following buttons that are programmed by the system administrator and cannot be reprogrammed; however, you can program the remaining buttons for quick access to features or speed-dial entries. See “Using Programmable Buttons” on page 24.

Button Action

Do-Not-Disturb Turns Do-Not-Disturb (DND) mode on or off.

Outgoing Selects an outgoing line for external calls.

Call 1 Selects an outside line or answers a call.

Call 2 Selects an outside line or answers a call.

Intercom Answers an intercom (internal) call.

Conference Places a conference call.

Forward Forwards the call to the specified number.

Menu Buttons (5340 IP Phones only)

The 5340 IP Phone has eight dynamic menu buttons at the top of the Display that change depending on the feature and menu currently displayed. You can use the menu buttons to view and select feature options.

Navigation Page Buttons

The IP Phones have three Navigation Page icons located in the bottom right hand corner of the display to navigate between the IP phone’s three display pages. When a page icon in the bottom right-hand corner of the Display blinks, it means that there is real-time activity on the page where the number or feature is located.

If you navigate to the second or third pages, you must use the Navigation Page buttons to return to the first page. You are not automatically returned to the first page after using features or when the IP phone is idle. You can also press the (Home) button on the 5340 IP Phone (only) to return to the first page.

External Speaker

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Phone Signals

The IP Phones have several audio and visual signals to indicate feature activity. The following are a few helpful tips:

• Lit or blinking buttons indicate call or feature activity.

• All phone button lamps illuminate at the same time for a few seconds when the IP phone

• The following actions may cause an error tone:

• Many features “time-out” if you wait too long before performing the next step. If this

• “Off-hook” means the handset is lifted. “On-hook” means the handset is in the cradle.

• If your IP phone does not have a lamp under the speaker button, the large message

Getting Started

is reset or powered on.

o Pressing an invalid button combination. o Selecting a restricted feature. o Dialing a restricted or invalid number. o Dialing too slowly between digits. o Waiting too long before performing the next step.

To correct an error tone, hang up and try again.

happens, you must start over.

indicator lamp on the top right of the IP phone indicates that the speakerphone is in use.

Comfort and Safety Tips

Observe the following comfort and safety tips when using the IP phone:

• Do not cradle the handset: Prolonged use of the handset can lead to neck, shoulder, or

back discomfort, especially if you cradle the handset between your neck and shoulder. If you frequently use the IP phone, you might find a headset more comfortable. “Using a Headset” on page 8.

• Adjust the viewing angle: The built-in stand tilts to give you a better view of the buttons.

See “Adjusting the Viewing Angle” on page 15.

• Protect your hearing: Because prolonged exposure to loud sounds can contribute to

hearing loss, keep the volume at a moderate level. You can adjust the volume levels of the handset receiver or headset. See “Changing Volume Levels” on page 16.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 7

Getting Started

Viewing the Phone Information

You can use the phone to view system or phone information.

To view system information:

1. Press (Applications).

2. Press Settings, and then press About 5320/5330/5340 IP Phone. A screen similar to the following appears.

3. Press Close to exit the Applications menu.

Using a Headset

When using a headset, press (Speaker) to connect to or disconnect from calls. The Headset icon appears when the headset is in use. You cannot use the handset or speakerphone when the IP phone is in Headset Mode. Disconnecting the headset automatically enables the handset.

NOTES

To connect and activate the headset:

1. Insert the headset jack into the Headset port located on the back of the IP phone.

2. Dial 317

To turn off Headset Mode and activate the handset and speakerphone:

Dial 317

The headset must be hearing aid compatible (HAC). If your headset has a power-saver mode, make sure the system administrator has

enabled the “Headset Connect Tone” feature. If this is not enabled, you may miss the first few seconds of an incoming call.

(Headset on/off). HEADSET MODE ON appears.

Because Headset Mode disables the handset and speakerphone, you

NOTE

must turn off Headset Mode before you can use the handset or speakerphone.

(Headset on/off). HEADSET MODE OFF appears.

Page 8 Mitel

5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Using the 5310 IP Conference Unit

5310 IP Conference Unit

Your IP phone can use the 5310 IP Conference Unit (shown below) for full-duplex, advanced IP conferencing. Use the Conference Controller touch screen to turn the Conference Unit on or off, to adjust the volume or to put the Conference Unit into Presentation mode. You can only run one Conference Controller session at a time. If the 5310 Conference Unit is not connected to your IP phone, the Conference Controller application is not available.

Installation instructions are included with the unit.

Mitel 5310 IP Conference Unit

For information about placing conference calls and adding parties to the conference, see “Placing Conference Calls” on page 47.

Getting Started

Accessing/Exiting the Conference Controller Application

You must first access the Conference Controller application to use the Conference Unit.

To access the Conference Controller application:

1. Press (Applications).

2. Press Conference Unit.

To exit the Conference Controller application:

Press Close in the Conference Controller application.

Turning the Conference Unit On and Off

The following instructions describe how to turn the Conference Unit on and off.

To turn the Conference Unit on and off:

Press Tur n On or Turn Off in the Conference Controller application. If applicable, the icon appears in the IP phone status line while the Conference Unit is on.

NOTE

Turning the 5310 Conference Unit off terminates the active call. To continue the call either pick up the handset or press the Speaker button on the IP phone.

Adjusting the Conference Unit Volume

The following instructions describe how to adjust the Conference Unit volume.

To adjust the Conference Unit volume:

Press Vol u m e U p or Volume Down.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 9

Getting Started

Muting the Conference Unit

You can mute the Conference Unit so that conversation or noise near the Conference Unit cannot be heard by individuals being conferenced.

To mute the Conference Unit:

Press Mute.

Placing the Conference Unit in Presentation Mode

Presentation Mode should be used when only one individual will be speaking into the Conference Unit. If another individual near the unit wishes to speak, you should disable Presentation Mode. Presentation Mode minimizes extraneous noise.

To enable/disable Presentation Mode:

Toggle Presentation Mode on or off in the Conference Controller application.

Page 10 Mitel

5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Using the Line Interface Module (LIM)

Line Interface Module

Analog PSTN Connection

Ethernet Connection

The LIM is an optional device that adds an analog phone line capability to your IP phone. In the event of a network failure, the IP phone can be configured to use the public switched telephone network (PSTN) to provide continued basic telephony until service in restored. The analog line can also be used for emergency calls and local calling.

You can use the LIM to:

• allow incoming and outgoing analog PSTN calls directly to and from the IP phone

• provide survivability (failover) in the event IP connectivity is lost

• provide emergency dialing support (emergency calls can be programmed to connect

through the analog PSTN connection)

If you have a LIM connected to your IP phone, all programming of the LIM, except the Analog button (key), is done by the Installer when your IP phone is installed. To program the Analog button, see “Using Programmable Buttons” on page 24.

The LIM operates in one of the following two modes, as determined by your System Administrator:

• LIM Mode: You can use the LIM line at any time.

• Failover Mode: You can use the LIM line only when the IP connection has failed.

Getting Started

NOTE

For information on emergency number dialing using the LIM, see “Placing Emergency Calls using the LIM Line” on page 33.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 11

Handsfree and on-hook dialing are not supported on the LIM line.

Getting Started

Making and Answering Calls Using the Analog Button

To make a call using the Analog line:

1. Lift the handset.

2. Press the button you programmed as Analog Line. ANALOG CALL appears.

3. Dial the number.

When you make an external call over the analog line, a prefix dialing number is not required. If your IP phone’s Analog Line button has the Privacy option enabled, you

NOTE

To answer a Call using the analog line:

1. Lift the handset.

2. Press the Analog Line button that is highlighted.

To answer a waiting call on the analog line:

NOTE

cannot access the analog line when another phone is using the analog line (button is solid orange).To access the analog line, the user of the other phone must first hang up. To determine whether the Privacy option is enabled, contact your System Administrator.

If you have subscribed to an analog call waiting service, you may use the hookswitch or press the Star button ( analog call and a waiting analog call arrives, you hear a beep. This feature may not be supported in all regions.

*) to answer a waiting analog call. When you are on an

To answer a waiting analog call or return to the original analog call:

1. Do one of the following:

• Press and release the hookswitch.

• Press the Star button (*) to cancel.

2. Press the button you have programmed as Analog Line.

To put a current call on hold to answer an incoming analog call:

Press the highlighted Analog Line button.

To switch between the current call and the held call when one of the calls is using the analog line, do one of the following:

• If your current call is using the analog line, press the flashing Line button of the held call.

The analog call is automatically put on hold.

• If your current call is using an IP line, press the highlighted Analog Line button. The IP

line is automatically put on hold.

To end a current call when an incoming analog call arrives:

Press the Star button ( call ends and you are connected to the caller on the analog line.

To end the current analog call when an incoming call arrives:

Press the Star button ( to the new caller.

*) and then press the highlighted Analog Line button. The current

*) to cancel. The current analog call ends and you are connected

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Making and Answering Calls Using the Failover Mode

To make a call using the analog line during an IP connection failure:

1. Lift the handset. IP FAIL: ANALOG CALL appears.

2. Dial the number.

To answer a call using the analog line during an IP connection failure:

Lift the handset. The call is answered. IP FAIL: ANALOG CALL appears.

Getting Started

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 13

Personalizing Your Phone

Press tabs on both sides to release and detach unit.

This chapter describes features you can use to personalize your IP phone.

Adjusting the Viewing Angle

You can tilt the IP phone stand for a better view of the buttons and display.

Personalizing Your Phone

To adjust the viewing angle:

1. Turn the IP phone so it faces away from you.

2. Hold the base firmly, and then press the tabs on the sides of the stand to release and detach the base unit.

3. Hinge the hooks on the base unit into the notches on the back of the IP phone, and then snap into place as follows:

• For a high-angle mount, hinge the two lower hooks into the bottom set of notches,

and then snap the two upper hooks into the middle set of notches.

• For a low-angle mount, hinge the two lower hooks into the middle set of notches,

and then snap the two upper hooks into the top set of notches.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 15

Personalizing Your Phone

Changing Volume Levels

You can change the following volume levels:

• Ringer (alerting tone)

• Handset

• Headset

• Background music

• External speaker

Turning the external speaker volume down to the lowest levels may prevent you

NOTE

You must be using the feature to change the volume level. For example, if you want to change the handset volume level, you must be using the handset. However, you can adjust the ringer (alerting tone) volume level when the IP phone is idle.

To change a volume level:

from hearing the feature “warning tones” that notify you when errors occur (for example, when you enter an incorrect feature code).

While using the feature, press (Up) to increase the volume, or press (Down) to decrease the volume. The volume level is automatically saved.

Changing the Ring Tone

You can select one of nine different ring tones.

To change the ring tone:

1. With the handset on-hook, dial 398.

2. Do one of the following to listen to (or turn off) ring tones:

• Press 0 or the RINGER OFF menu button (5340 IP Phones only) to turn the ringer

off.

• Press (Up) or (Down) or 1 to 9 to listen to ring tones.

• Press the PREVIOUS or NEXT menu button (5340 IP Phones only) to listen to and

select a ring tone.

3. Press (Speaker), #, the ACCEPT menu button (5340 IP Phones only), or lift and replace the handset to select the ring tone.

Adjusting the Display Contrast and Brightness

You can adjust the display Contrast and Brightness levels. (Brightness adjustment is available on models with backlit displays only.)

By default, the IP phone display dims to 20 percent of the maximum brightness level

NOTE

after 5 minutes of inactivity (no button presses or audio, including background music). If the brightness is set at the lowest level, you may not notice when the display dims.

To adjust the Contrast or Brightness levels:

1. Press (Applications).

2. Press Settings, and then press Brightness and Contrast.

3. Press (Contrast or Brightness) + or – to find the level you want to use.

4. Press # or Save to save the setting, and then press Close to exit the Applications menu.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Changing the Language

You can change the language to display text on your phone. Your system is programmed to support two of the following languages:

• English

• French

• Spanish

To change the language on the display:

1. Press (Applications).

2. Press Settings, and then press Languages.

3. Press the language that you want to use.

If your system administrator changes the language after the IP phone is

NOTE

4. Press Save to save the setting, and then press Close to exit the Applications menu.

already online, the new language option will not be displayed until the IP phone is restarted.

Personalizing Your Phone

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 17

Personalizing Your Phone

Changing the Text Size on the Display

You can control the size of the text that appears on the display for programmable buttons. This enhancement does not apply to the text size that appears on the display for the menu buttons.

Text size options include:

• Large text: Provides one line of basic information for the features and functions

programmed for the button. Large text is enabled by default.

• Small text: Provides a first line of basic information and a second line of supplemental

information for the features and functions programmed for the button.

The table below includes several examples for the large text and small text display options.

Programmable

Button

Station Speed Dial

System Speed Dial

Direct Station Selection (DSS/ BLF)

Programmable Feature

Intercom Call (IC)

To change the text size on a display:

1. Press (Applications).

2. Press Settings, and then press Text Size.

3. Press Large Text or Small Text.

4. Press Save, and then press Close to exit the Applications menu.

Large Text

Example

Monica S Monica S

Chandler TS Chandler TS

Jessica A Jessica A

DND DND

IC IC

Small Text

Example

25598

4809619000

28899

(372)

Charlie B

Second line provides...

The station speed-dial number programmed for the button.

The system speed-dial number programmed for the button.

The extension number programmed for the user.

The feature code that corresponds to the feature programmed for the button.

The name or number for the other party on the internal call.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Using the Screen Saver

The IP Phones include an embedded screen saver that you can configure for your display.

By default the screen saver image is disabled. When your IP phone enters screen saver mode, only the IP phone’s backlight dims. All 5340 and newer 5330 IP Phones have a backlit display. 5320 IP Phones do not have a backlit display.

You can enable the screen saver image and when your IP phone enters screen saver mode, the IP phone’s backlight dims and the embedded screen saver image, similar to the one below, appears on your display.

Personalizing Your Phone

NOTE

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 19

The screen saver image is the same image you see when you press (Applications) and select the About 5330/5340 IP Phone menu option.

Personalizing Your Phone

To configure the screen saver on your IP Phone:

1. Press (Applications).

2. Press Settings, and then press Screen Saver. The Screen Saver menu appears.

3. Configure your screen saver options: a. Select one of the following screen saver timeout options:

b. If desired, enable the Display Image option:

c. Configure brightness options if your IP phone has a backlight.

o 15 minutes o 10 minutes o 5 minutes o 1 minute

o If you enable the Display Image option, the screen saver image appears and

your backlight dims when your IP phone enters screen saver mode, as specified by the screen saver timeout setting.

o If you disable the Display Image option, only your backlight dims (if your IP

phone has a backlight) when your IP phone enters screen saver mode, as specified by the screen saver timeout setting. This is the default setting.

Options include:

o Brightness+: Increases the brightness of the display when your IP phone is

in screen saver mode.

o Brightness-: Decreases the brightness of the display when your IP phone is

in screen saver mode.

o Show Brightness: Shows the brightness level of the display when your IP

phone is in screen saver mode. The display returns to normal after approximately two seconds.

4. Press Save.

5. Press Close to exit the Applications menu.

To wake your IP phone from screen saver mode:

Lift the handset or press any button to wake the IP phone.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Specifying Audio Feedback Options

The Audio Feedback setting allows you to adjust the volume of the audio feedback as well as the error beeps, and enable or disable the setting.

The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume.

To adjust the volume of the audio feedback:

1. Press (Applications).

2. Press Settings, and then press Audio Feedback.

3. Set the audio feedback options for the button beep and error beep.

• To turn audio feedback on or off, press or .

• To adjust the volume level, press or .

• To play the beep, press Play button beep or Play error beep.

4. Press Save.

5. Press Close to exit the Applications menu.

Personalizing Your Phone

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 21

Personalizing Your Phone

Using the Dialpad Buttons to Enter Characters

You can use the dialpad buttons to enter text or numbers for features such as Do-Not-Disturb (see page 61) and Station Speed Dial (see page 36).

The following are guidelines when entering dialpad characters:

• Press (Message) to switch from Alpha Mode to Numeric Mode. The (Message)

button stays lit in Alpha Mode and is off in Numeric Mode.

• Press (Hold) to move the cursor to the left and delete characters.

• Press (Transfer) to move the cursor to the right.

• In Numeric Mode, press # for a hyphen (-).

• In Numeric Mode, press * for a colon (:).

• Press #, (Speaker), or lift and replace the handset to save entries.

To use the dialpad to enter characters:

Press the dialpad buttons as shown in the following table.

Dialpad Characters — American English and British English

Number of Times Dialpad Button is Pressed

Button

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

:-/,.;()&+*!?#1

ABC2a bc

DEF 3d e f

GH I 4 g h i

JKL5 j k l

MNO 6 m n o

PQRS7 p q r s

TUV8 t u v

WXYZ9wxyz

For example, to enter May 31, you could use the following sequence:

1. In Alpha Mode ( [Message] button is lit), press 6 once to enter an “M.”

2. Press 2 five times to enter an “a.”

3. Press 9 eight times to enter a “y.”

4. Press (Transfer) to enter a space.

5. Press (Message) to switch to Numeric Mode.

6. Press 3.

7. Press 1.

8. Press (Speaker), #, or lift the handset to save the entry.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Personalizing Your Phone

The following tables show the dialpad characters for the Canadian French and Mexican Spanish languages.

Dialpad Characters — Canadian French

Number of Times Dialpad Button is Pressed

Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

:-/,.;()&+*!?#1

ABC2Ab cАВЖЗа вжз

DEF 3De f ИЙКЛи йк л

GH I 4Gh i Î Ï î ï

JKL5J k l

MNO 6 M n oÔŒóœ

PQRS7 p q r s

TUV8 Tu v ÙÛÜ ù ûÜ

WXYZ9wxyzŸŸ

«»0

Dialpad Characters — Mexican Spanish

Number of Times Dialpad Button is Pressed

Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

:-/,.;()&+*!?#1

ABC2Ab cÁÁ

DEF 3De f Éé

GH I 4Gh i Í Í

JKL5J k l

MNO 6 M n oÑÓñ ó

PQRS7 p q r s

TUV8Tu vÚÜú ü

WXYZ9wxyz

¡¿ªº0

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 23

Personalizing Your Phone

Using Programmable Buttons

For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or other resources to your programmable buttons. The new button assignments are self labeled, which means the button labels automatically appear on the Display when the buttons are programmed. You can then press the programmed buttons to activate features or place calls. See “Default Access Codes“ and “Default Feature Codes” on page 25 for code lists. You cannot reprogram the default button assignments. See “Programmable Buttons” on page 6.

To program a button:

1. With the handset on-hook, dial 397.

2. Press the button that you want to program. If the button is:

• not programmed, UNDEFINED KEY appears.

• programmed, the feature or extension programmed for the button appears.

• not programmable, NON-PROGRAMMABLE KEY appears.

3. Enter the feature code, extension number, station speed-dial number, or system speeddial number to be assigned to the button. To assign speed-dial numbers to programmable buttons, see “Assigning Speed-Dial Numbers to Programmable Buttons” on page 38.

NOTE

or 0000 to 4999) by your system administrator. Therefore, you just need to choose a System Speed Dial location that you want to use (see “Using System Speed Dial” on page 36 for details). For Station Speed Dial numbers, you must manually store numbers in the Station Speed Dial bins (0 to 9). See “Using Station Speed Dial” on page 36.

After you program a button, you can:

• Press the button to place a call to the assigned extension.

• Press the button and then hang up to transfer a call to the assigned extension. If the call is

transferred to voice mail you hear repeating double tones.

• Visually monitor the call activity of the assigned extension if the button you assign has a

lamp.

The following table describes the lamp signals and the indicated call activity for a DSS/BLF key (station speed-dials do not show status).

Lamp Signals Description

Continuously Lit The extension is busy or off-hook.

Slowly flashing The extension is in Do-Not-Disturb (DND).

Quickly flashing The extension has a call ringing in.

Continuously flashing The extension is causing a “Station Off-Hook” system alarm.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Default Access Codes

The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference.

Outside Line Access Codes

Code Type Code New Code

Emergency Call 911 (999/112 Europe)

Outgoing Call (Default) 8

Select Line Group 1 to 208 92001 to 92208

Automatic Route Selection 92000

Extension Numbers

Code Type Code New Code

Attendant 0

Phone Extensions 1000 to 1999

Hunt Groups 2000 to 2299

Personalizing Your Phone

Default Feature Codes

The following table lists default feature codes. If your system administrator changes any of the default codes, you can record the new codes in the “New Code” column for reference.

Most of the following feature codes work when your IP phone is idle. However, if

NOTE

To delete the characters entered:

To cancel the feature:

Account Code – Follow Calls 40 391

Account Code – Optional 40 390

ACD Agent – Log In 65 326

ACD Agent – Log In/Out 65 328

ACD Agent – Log Out 65 327

ACD Agent – Wrap-up Terminate 66 329

Activate Door Relay 29 332

you are on an active call or if the IP phone is off-hook, you may need to press (Special) before you enter the feature code to activate the feature.

Press (Hold) to move the cursor to the left and delete the characters entered.

Press

Feature Page Code New Code

Agent Help – Reject 67 376

Agent Help – Request 67 375

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 25

Personalizing Your Phone

Answer Ringing Call 31 351

Automatic IC Access – On/Off 31 361

Automatic Trunk Access – On/Off 31 360

Automatic Trunk Answer 32 350

Background Music – On/Off 28 313

Barge-In 69 386

Call Forward – All Calls 45 355

Call Forward – If Busy 45 357

Call Forward – If No Answer 45 356

Call Forward – No Answer/Busy 45 358

Call Logging 51 333

Conference 48 5

Default Station 29 394

Directory 39 307

Display Time And Date 44 300

Do-Not-Disturb 61 370

Do-Not-Disturb – Cancel 61 371

Feature Page Code New Code

Do-Not-Disturb – On/Off 61 372

Do-Not-Disturb – Override 61 373

Dynamic Extension Express On 46 363

Dynamic Extension Express Off 46 362

Dynamic Extension Express On/Off 46 364

Dynamic Extension Express Handoff 46 388

Group Listen 50 312

Handsfree – On/Off 41 319

Headset – Off 8 316

Headset – On 8 315

Headset – On/Off 8 317

Hold – Individual 42 336

Hold – System 42 335

Hookflash (Recall in Europe) 42 330

Hunt Group – Remove 67 322

Hunt Group – Remove/Replace 67 324

Hunt Group – Replace 67

323

Display Contrast Control 16 303

Message – Cancel Left Message 60 366

Message – Delete Message 60 368

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Personalizing Your Phone

Feature Page Code New Code

Message – Leave Inter-station Message 59 367

Message – View Messages 60 365

Microphone Mute – On/Off 41 314

Page 63 7

Page Receive – On/Off 63 325

Program Buttons 24 397

Program Station Password 56 392

Programmable Buttons – Return to Default 28 395

Queue (Callback) Request 34 6

Record-A-Call 50 385

Redial 35 380

Redirect Call 32 331

Reminder Message 61 305

Reminder Message – Cancel 61 306

Remote Programming 56 359

Reverse Transfer (Call Pick-Up) 43 4

Ring Intercom Always – On/Off 41 377

Ring Tone Selection 16 398

Station Monitor 68 321

Station Speed Dial 36 382

Station Speed Dial – Programming 36 383

Steal Call 68 387

System Forward – Off 45 353

System Forward – On 45 352

System Forward – On/Off 45 354

System Speed Dial 36 381

Switch Keymap 29 399

Transfer To Hold 43 346

Transfer To Ring 43 345

View Programmable Button Assignments 28 396

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 27

Personalizing Your Phone

Listening to Background Music

If your system is equipped with a music source, you can listen to background music or system audio (for example, organizational conference calls) through the external speaker.

To turn on or turn off background music:

313 (on/off). BACKGROUND MUSIC ON (or OFF) appears.

Dial

Viewing Button Assignments

You can view programmable button (key) feature assignments.

To view button assignments:

1. With the handset on-hook, dial 396. PRESS THE KEY TO REVIEW appears.

2. Press any of the feature buttons to display the assignment.

3. Press # or (Speaker) to exit.

Resetting Programmable Buttons

You can reset all buttons (keys) that you have programmed to the default assignments. Resetting the programmable buttons does not reset button assignments programmed by the system administrator.

To reset the feature buttons to the default values:

With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED appears.

Resetting the IP Phone to the Default Settings

Resetting the IP phone to the default settings does the following:

• Returns all volume settings to the default levels. See “Changing Volume Levels” on

page 16.

• Cancels Background Music. See “Listening to Background Music” on page 28.

• Cancels Callback (queue) requests. See “Requesting a Callback (Queuing the Phone)” on

page 34.

• Restores Handsfree Mode. “Using Handsfree Mode” on page 41.

• Cancels Manual Call Forwarding. See “Manual Call Forwarding” on page 45.

• Cancels System Forwarding. See “System Forwarding” on page 45.

• Cancels Do-Not-Disturb (DND). See “Using Do-Not-Disturb (DND)” on page 61.

• Restores Page settings. See “Paging Other System Users” on page 63.

• Resets hunt group calls. See “Hunt Groups” on page 65.

To reset your IP phone to the default settings:

Dial 394. STATION DEFAULTED appears.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Switching Keymaps

Keymaps are the default button assignments on your IP phone. Your system administrator may have programmed an alternate keymap, allowing you to switch between keymap assignments. Contact your system administrator for more information.

To switch between keymaps when your IP phone is idle:

With the handset on-hook, dial 399. The display shows either ALTERNATE (or) STANDARD KEYMAP IS ACTIVE.

To switch between keymaps during a call:

Press

(Special), and then dial 399.

Activating Door Relay

If the Activate Door Relay feature is enabled, you can unlock a door (i.e., “buzz” it open) through your IP phone.

You can enter the Activate Door Relay feature code while idle or while on a call. This allows you to activate the feature while talking to a communications device mounted at the door without first having to hang up. When activated while on a call, the feature will not affect the call in progress other than to show a short confirmation on the display.

You can add the Activate Door Relay feature to a phone keymap button, just like any other station feature.

To unlock a door:

While idle or while on a call, dial 332. The door is unlocked.

Personalizing Your Phone

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 29

Answering and Placing Calls

The following instructions describe how to answer and place internal and external calls and how to use related features.

Answering and Placing Calls

NOTE

Answering Calls

Your IP phone may be preset to automatically answer incoming internal calls in Handsfree Mode. To disable Handsfree Mode, see “Using Handsfree Mode” on page 41. After disabling Handsfree Mode, you can use your handset or headset to answer incoming calls.

To answer a call:

Lift the handset, or press (Speaker) to answer a call while using a headset, or to answer a call in Handsfree Mode. See “Using Handsfree Mode” on page 41.

If you are currently on a call, press the flashing IC or Call Key button to answer a waiting call. See “Answering Waiting Calls” below.

Answering Waiting Calls

If you receive a call while you are on another call, you hear a “call waiting” tone, the IC or Call button flashes, and the display shows the Caller ID information (if available).

To answer a waiting call:

Press the flashing IC or Call Key button. This action hangs up on the connected call and connects you to the waiting call. You can also place the first call on hold before you answer the waiting call. See “Placing Calls On Hold” on page 42.

By default, internal (intercom) calls are assigned to the IC button, and external calls are assigned to the Call Key buttons.

Using Automatic Call Access

Automatic Call Access connects you to incoming internal or external calls when you pick up the handset or press (Speaker). When Automatic Call Access is turned off, you must press the flashing IC or Call Key button to answer incoming calls.

To use Automatic Call Access for incoming IC calls:

With the handset on-hook, dial 361 to turn on (or off). AUTO IC ACCESS ON (or OFF) appears.

To use Automatic Call Access for incoming external (trunk) calls:

With the handset on-hook, dial 360 to turn on (or off). AUTO TRNK ACCESS ON (or OFF) appears.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 31

Answering and Placing Calls

Redirecting Calls

You can redirect calls to another extension or external number. If you have a 5340 IP Phone, you can use the menu buttons to redirect calls to the following destinations:

• SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox

to use this destination.

• IC CALL TO DND: Places your IP phone in DND Mode and blocks the call. See “Using

Do-Not-Disturb (DND)” on page 61.

• SEND TO DEST: Redirects the call to the extension or phone number entered.

To redirect calls:

1. While a call is ringing, dial 331 or press the menu button as described above (5340 IP Phones only).

2. Do one of the following:

• Dial the extension number, or press the Outgoing button or the Outgoing Call

access code (the default code is 8), and then dial the external number.

• Enter the DND code.

Using Automatic Trunk Answer

You can use Automatic Trunk Answer to answer incoming external calls for other internal parties who are members of an “Answer Access” list. Your system administrator creates Answer Access lists. Contact your system administrator for Answer Access list extensions.

Automatic Trunk Answer answers calls in the order they are received (that is, the first call received by any extension in the Answer Access list is the first one answered).

To use Automatic Trunk Answer:

1. While an incoming external call is ringing at another Answer Access list extension, lift the handset or press (Speaker).

2. Dial 350 or press the flashing Trunk <number> button.

1. This feature may or may not be enabled for your system.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Placing Calls

The following instructions describe how to place calls and related features.

Placing Emergency Calls

WARNING

Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your IP phone.

When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code). The system automatically places emergency calls immediately after you dial the number, even if you do not select an outside line.

Placing Emergency Calls using the LIM Line

Emergency Number dialing should only be performed by picking up the handset and selecting the Analog Line key you have programmed. If Privacy Mode is enabled and the Analog Line key local line is busy, dialing will not occur on the LIM line. Emergency dialing using an IP connection may not be supported due to system configuration and country location. For more information, contact your System Administrator. For details about LIM, see “Using the Line Interface Module (LIM)” on page 11.

To make an Emergency Call using the Line Interface Module line:

1. Lift the handset.

2. Press the Analog Line key that you have programmed. ANALOG CALL appears.

3. Dial your local emergency number.

To make an Emergency Call using the Line Interface Module line, when the IP connection has failed:

1. Lift the handset.

2. Press the Analog Line key that you have programmed. IP FAIL: ANALOG CALL appears.

3. Dial your local emergency number.

Answering and Placing Calls

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 33

Answering and Placing Calls

Placing Internal Calls

Internal calls are calls placed to other extensions in the system. Internal calls are assigned to the Intercom (IC) button on your IP phone. Contact your system administrator for a list of extension numbers.

To place an internal call:

With or without the handset lifted, dial the extension number. If you enter incorrect digits, you can press (Hold) to move the cursor backward, deleting the last digits entered.

If you are using Handsfree Mode, speak after you hear a double tone.

If there is no answer or if the extension is busy, you can do the following:

• Request a callback (queue). See “Requesting a Callback (Queuing the Phone)” below.

• Camp-on to the busy extension. See “Using Camp-on” below.

• Leave a message. See “Leaving Messages at Other Extensions” on page 59.

Requesting a Callback (Queuing the Phone)

When you request a callback (queue the phone), the system calls you when the extension is available and places a call to the IP phone.

To request a callback:

If there is no answer or if the extension is busy, press (Special) followed by 6 or the QUEUE menu button (5340 IP Phones only), and then hang up. QUEUE REGISTERED

FOR <name> appears. When the extension becomes available, your extension rings.

To cancel the callback request:

Press 6 or the CANCEL QUEUE menu button (5340 IP Phones only). QUEUE REQUEST CANCELED appears.

Using Camp-on

Camp-on keeps you connected to the called extension until it becomes available. You cannot use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See “Using Do-Not-Disturb (DND)” on page 61.

To use Camp-on:

Stay on the line and wait for the extension to become available. Do not hang up. If Campon is enabled, you hear Music-on-Hold while you are waiting.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Placing External Calls

The following sections describe features used when placing external calls.

To place an external call:

1. Press the Outgoing button, an unlit Call Key button, or enter the Outgoing Call access code (8 is the default code).

2. Dial the number.

NOTES

Depending on system configuration, you may also be able to use one of the following methods to select an outgoing line:

• Enter the Select Line Group feature code. The default codes are 92001 to 92208.

• Enter the Automatic Route Selection (ARS) feature code. The default code is 92000.

Contact your system administrator for more information about using Select Line Group or ARS access codes.

Answering and Placing Calls

If you cannot place an external call because all outgoing lines are busy, you can request a callback, which prompts the system to contact you when a line becomes available. See “Requesting a Callback (Queuing the Phone)” on page 34.“

If you are prompted for an account code (indicated by a single beep), you must enter an account code before you can place your call. See “Using Account Codes” on page 40.

Redialing a Number

You can quickly redial the last external number dialed. You cannot redial extension numbers.

To use Redial:

With or without the handset lifted, press (Redial). The system automatically selects a line and dials the number.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 35

Answering and Placing Calls

Using Speed Dial

You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial), or in your IP phone (Station Speed Dial).

Using System Speed Dial

Your system administrator assigns System Speed Dial location numbers, which are available to anyone in the system. Contact your system administrator for more information.

To view or dial System Speed-Dial numbers:

1. Dial 381. REVIEW SYS SPEED # <code range> appears.

2. Do one of the following:

• Press (Up) or (Down) to scroll through the speed-dial locations.

• Enter the speed-dial location (000 to 999 or 0000 to 4999).

3. Press # or the ACCEPT menu button (5340 IP Phones only) to dial the number.

Using Station Speed Dial

You can use Station Speed Dial to store phone numbers for your personal use. Other system users do not have access to your Station Speed-Dial numbers.

Storing Station Speed-Dial Numbers

You can store up to 10 Station Speed-Dial numbers.

To store a Station Speed-Dial number:

1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears.

2. Do one of the following:

• Press (Up) or (Down) to scroll through the speed-dial bins.

• Enter the speed-dial bin (0 to 9).

Press # or the ACCEPT menu button (5340 IP Phones only) to select the bin.

3. Enter the name of the speed-dial contact (up to 10 characters). For dialpad character descriptions, see “Using the Dialpad Buttons to Enter Characters” on page 22.

4. Press # or the ACCEPT menu button (5340 IP Phones only) to save the name.

5. Enter the extension number or external number. If you are storing an external number, enter the Outgoing Call access code (default code is 8) before you enter the number. Do not use hyphens or colons in stored speed-dial numbers.

6. Press # or the ACCEPT menu button (5340 IP Phones only) to save the bin. STN SPD BIN # <number> UPDATED appears.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Answering and Placing Calls

Dialing Station Speed-Dial Numbers

To dial a Station Speed-Dial number:

Do one of the following:

• Dial 382, and then enter the Station Speed Dial bin (0 to 9). The system dials the

number.

• Press (Up) or (Down) to scroll through the speed-dial bins, and then press

# to select the bin and dial the number.

You can also program buttons to dial Station Speed-Dial numbers.

NOTE

See “Assigning Speed-Dial Numbers to Programmable Buttons” on

page 38.

Deleting Station Speed-Dial Entries

To delete a Station Speed-Dial entry:

1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears.

2. Do one of the following:

• Press (Up) or (Down) to scroll through the speed-dial bins.

• Enter the speed-dial bin (0 to 9).

3. Press # or the ACCEPT menu button (5340 IP Phones only) to select the bin.

4. Press (Hold) repeatedly until the name is erased, and then press # or the ACCEPT menu button (5340 IP Phones only) to continue.

5. Press (Hold) repeatedly until the number is erased, and then press # or the ACCEPT menu button (5340 IP Phones only). STN SPD BIN # <number> UPDATED appears.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 37

Answering and Placing Calls

Assigning Speed-Dial Numbers to Programmable Buttons

You can assign Station or System Speed-Dial numbers to your programmable buttons.

NOTE

To program a Station Speed-Dial button:

1. With the handset on-hook, dial 397. PRESS THE BUTTON TO PROGRAM appears.

2. Press the feature button that you want to program as a speed-dial button.

3. Dial 382.

4. Do one of the following:

• Press (Up) or (Down) to scroll through the speed-dial bin.

• Enter the speed-dial bin (0 to 9), or select the menu button designation from the

To program a System Speed-Dial button:

1. With the handset on-hook, dial 397. PRESS THE BUTTON TO PROGRAM appears.

2. Press the feature button that you want to program as a speed-dial button.

3. Dial 381.

4. Do one of the following:

• Press (Up) or (Down) to scroll through the speed-dial location.

• Enter the speed-dial location (000 to 999 or 0000 to 4999), or select the menu

Before or after assigning the speed-dial number to a programmable button, make sure the speed-dial number has either a Station Speed Dial bin or System Speed Dial location assigned to it. For System Speed Dial numbers, numbers are preassigned to the System Speed Dial locations (000 to 999 or 0000 to 4999) by your system administrator. Therefore, you just need to choose a System Speed Dial location that you want to use (see “Using System Speed Dial” on page 36 for details). For Station Speed Dial numbers, you must manually store numbers in the Station Speed Dial bins (0 to 9). See “Storing Station Speed-Dial Numbers” on

page 36.

display (5340 IP Phones only).

button designation from the display (5340 IP Phones only).

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Using the Directory

You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following three subdirectories:

• Intercom: Find and dial internal numbers.

• Outside: Find and dial external numbers listed in the company directory.

• Feature: Find and activate system features.

When searching the directory, dialpad buttons can represent several characters, as shown in the following table. As you enter characters, the entries that best match the characters entered appear. The system connects the character sequence to possible directory matches. For example, to find the name “Jones,” dial 56637.

Answering and Placing Calls

Button Characters Represented

2 2 A B C a b c Ç â ä à å ç Ä Å á

3 3 D E F d e f é ê ë è É

4 4 G H I g h i ï î ì í

5 5 J K L j k l

6 6 M N O m n o ô ö ò Ö ó ñ Ñ

7 7 Q P R S q p r s

8 8 T U V t u v ü û ù Ü ú

9 9 W X Y Z w x y z ÿ

(Up) Scroll to next entry

(Down) Scroll to previous entry

* Cancel search

# Activate selection

(Hold) Move the cursor to the left, deleting existing characters

See page 40 for detailed instructions on using the directory.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 39

Answering and Placing Calls

To search for a directory name or feature:

1. Dial 307, and then press one of the following:

• 1 for the IC directory.

• 2 for the Outside directory.

• 3 for the Feature directory.

• The Directory menu button (IC, OUTSIDE, or FEATURE—5340 IP Phones only).

2. Press the dialpad buttons to enter (up to 20) characters. See the table on page 39 for dialpad button character descriptions.

3. Press Phones only) to scroll through the entries.

(Up) or (Down) or the >> (Next) or << (Previous) menu buttons (5340 IP

The IC directory may display two similar entries, one without an asterisk

NOTE

and one with an asterisk. The entry without an asterisk is the primary extension. The entry with an asterisk is a secondary extension.

4. Press # shows the entry to dial a number or activate a feature code.

(or the menu button next to the entry [5340 IP Phones only]) while the display

Using Account Codes

Account codes record information for phone record reports. You may be required to enter account codes when placing calls. Contact your system administrator for more information about using account codes.

There are three types of account codes:

• Standard account codes: Automatically entered into the phone record report whenever

you place a call.

• Forced account codes: Entered before you can place an outside call.

• Optional account codes: Entered at any time during a call.

To enter an optional account code:

1. While off-hook, press (Special), and then dial 390.

2. Enter the optional account code, and then press #.

To set an account code for all calls placed from your IP phone:

Dial 391 followed by the account code, and then press #. ACCOUNT CODE ACCEPTED appears. This code is used for all calls made from your IP phone until it is disabled.

To disable the code:

Dial 391, and then press #. ACCOUNT CODE CLEARED appears.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Call Features

The following sections describe call-related features.

Using Handsfree Mode

You can use Handsfree Mode to activate the speakerphone.

The Ring Intercom Always feature prevents calls from being answered in

NOTES

To use Handsfree Mode:

Using Ring Intercom Always

If another extension has Handsfree Mode enabled for incoming internal calls (see the previous section), you can use Ring Intercom Always to override Handsfree Mode on the extension, requiring the called party to pick up the handset to answer your call.

To override Handsfree Mode for the current call:

1. Before you enter the extension number, press #. RING EXTENSION NUMBER appears.

2. Dial the extension number.

To use Ring Intercom Always to always send non-handsfree calls:

Handsfree Mode (see the following section). You cannot use Handsfree Mode if you are using a headset, or if you have more

than one phone assigned to an extension number.

With the handset on-hook, dial 319. HANDSFREE MODE ON appears. Dial 319 again to turn Handsfree Mode off.

With the handset on-hook, dial 377. RING IC ALWAYS ON appears. Dial 377 again to turn Ring Intercom Always off.

Call Features

Using Mute

You can use Mute to temporarily turn off your microphone, preventing the other party on the call from hearing you.

To mute or unmute the microphone:

While on a call, press (Mute). MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. Press (Mute) again to unmute the microphone.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 41

Call Features

Placing Calls On Hold

You can place calls on either Individual Hold or System Hold.

• Individual Hold: Places an internal or external call on hold at your IP phone.

• System Hold: Places an external call on hold in the system. You can then pick up the call

from any phone that indicates a flashing Call button for the call, including the IP phone that placed it on hold.

To place a call on Individual Hold:

1. Press (Hold). ENTER EXTENSION NUMBER appears.

2. Hang up or place another call.

To place an outside call on System Hold:

1. Press (Special), and then dial

2. Hang up or place another call.

To place a call on hold and answer a waiting call:

Press (Hold), and then press the flashing IC or Call Key button.

To return to a call that is on hold:

Press (Hold), and then lift the handset or press (Speaker). <Caller> WAS HOLDING appears.

335. ENTER EXTENSION NUMBER appears.

Entering a Hookflash

Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access.

To enter a hookflash:

While off-hook, press (Special), and then dial 330 or press the FLASH menu button (5340 IP Phones only).

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Transferring Calls

You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 48 for more information.

Transferring Calls to Other Extensions

To transfer a call to another extension:

1. While on the call, press (Transfer), and then enter the extension number.

2. Do one of the following:

• Wait for an answer, announce the call, and then hang up. If the extension is

unavailable, press the flashing IC or Call Key button to return to the caller.

• Hang up to transfer the call and disconnect the call from your IP phone.

If your system administrator has enabled the Transfer-on-Connect Allowed feature for your IP phone, you are automatically connected to

NOTE

Transferring Calls to External Numbers

calls transferred to your extension after the transferring party hangs up. If this option is turned off, you must press an IC or Call Key button to answer calls transferred to your extension.

Call Features

To transfer a call to an external number:

1. While on the call, press (Transfer).

2. Press the Outgoing button or the Outgoing Call access code (the default code is 8) to select an outside line.

3. Dial the phone number.

4. Do one of the following:

• Wait for an answer, announce the call, and then hang up. If the extension is

unavailable, press the flashing Call Key button to return to the caller.

• Hang up to transfer the call and disconnect the call from your IP phone.

Using Reverse Transfer

You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other extensions. For example, if you receive a call while you are away from your desk, you can pick up the call from another extension.

To use Reverse Transfer:

1. Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears.

2. Dial the extension or hunt group number or press a DSS/BLF key where the call is ringing or holding. The call is transferred to the IP phone you are using and you are connected to the caller.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 43

Call Features

Viewing Your System Information

If you are on a call, you can temporarily view your user information (your user name and your extension number) and the date and time.

To display your user information and the date and time:

Press (Special), and then dial 300.

Viewing Caller ID Information

If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears.

To show the outside party’s name/number:

Press (Special), and then dial 379.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Forwarding Calls

You can use Manual Call Forwarding or System Forwarding to forward calls.

Manual Call Forwarding

The following table describes Manual Call Forwarding options.

Call Features

Call Forward Feature Description

Call Forward All Calls All incoming calls are forwarded. 355

Call Forward If No Answer

Call Forward If Busy When your IP phone is busy, all

Call Forward If No Answer/Busy

To use Manual Call Forwarding:

1. Press the Fwd All button (5320/5330 IP Phone) or Forward button followed by the menu button designation (5340 IP Phone), or dial the Manual Call Forwarding feature code from the previous table. ENTER FORWARD DEST appears.

2. Enter the extension number, or press the Outgoing button or the Outside menu button (5340 IP Phones only), and then dial the telephone number. On the 5340 IP Phone, you can press the VOICE MAIL menu button to forward calls to the Message Center (voice mailbox). FWD ALL CALLS TO <number> appears.

To cancel a Manual Call Forwarding request:

All incoming calls are forwarded if not answered. (The timer is set by the system administrator.)

incoming calls are forwarded without ringing.

All incoming calls are forwarded if your IP phone is busy, or if you do not answer.

Code/Menu Button

(5340 IP Phones only)

ALL

356

NO ANSWER

357

BUSY

358

NO ANSWER/BUSY

• 5320/5330 IP Phone: Press the Fwd All button, and then press # (Speaker), or

lift the handset.

• 5340 IP Phone: Press Forward button, and then press the FWD OFF menu

button.

If the Configuration Assistant feature is enabled for your system, you can access a

NOTE

voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding feature. See page 53 for details.

System Forwarding

You can use System Forwarding to route calls based on the type of call and the idle or busy status of your IP phone. You cannot program the System Forward destination. You can only turn it on or off. Contact your system administrator for more information.

To turn System Forwarding on or off:

Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 45

Call Features

Using Dynamic Extension Express

When you enable Dynamic Extension Express on your IP phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you.

Typically, your desk phone is configured to be your main extension. You may be programmed for up to five associated destinations including:

• softphone

• home IP phone

• voice mail

• mobile phone

• home phone

Your desk phone, softphone, home IP phone and voice mail extensions are already programmed in the system, so your system administrator can easily include them in your routing steps. To include your mobile and home phone numbers in your routing steps, you will need to provide these numbers to your system administrator.

Dynamic Extension Express also includes the Handoff feature, which includes the following functions:

• Push: The Handoff “push” function allows you to move an active call from your main

extension, typically your desk phone, to an associated destination without disconnecting audio. The push function is useful if you are leaving the work area, but want to remain connected to an active call. The push function rings all associated destinations (except voice mail) and you select which device to use to answer the call. When you answer the call, you are immediately connected to the other parties at the new destination. When the call is switching over to the new destination, there may be a momentary break in audio, which may be noticeable to the other parties on the call.

• Pull: The Handoff “pull” function allows you to pull a call that was previously routed to your

mobile or home phone back to the main extension. The pull function is useful if you answer a call on your mobile phone and then return to your desk. After you pull a call back to the main extension, the call is connected immediately and you can then access system features such as conference, hold, and transfer.

The Handoff feature is only supported on your main extension, typically your

NOTE

Dynamic Extension Express includes the following feature codes:

desk phone. However, if you share a desk phone with one or more coworkers and your main extension is a phantom extension, you cannot use the Handoff feature.

• Dynamic Extension Express On: 363

• Dynamic Extension Express Off: 362

• Dynamic Extension Express On/Off: 364

• Dynamic Extension Express – Handoff (push and pull): 388

The following call types do not follow Dynamic Extension Express:

• Hunt group calls

• Hunt group announcement/overflow calls

• Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls

A recall occurs when a feature cannot be completed or the feature times out,

NOTE

Page 46 Mitel

and the call returns to the originating extension. For example, a holding call will recall the extension where it was placed on hold when the hold timer expires.

5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Call Features

When you enable Dynamic Extension Express, your incoming calls are routed as specified by the routing type programmed for you by your system administrator. The table below provides descriptions for the default routing types.

Routing Type Description

Mobile Twinning Calls simultaneously ring your desk phone and mobile phone, before

going to voice mail.

Delayed Mobile Twinning

Check with your system administrator to see which routing type has been programmed for you. Your administrator can modify these routing types by adding or removing routing steps, adding or removing destinations, and changing the ring timers, if required.

To ensure that calls are routed correctly to your mobile and home phones, inform your system administrator if either of these phone numbers change.

To enable Dynamic Extension Express:

Dial 363 or 364. PERSONAL ROUTING ON appears on the display.

To disable Dynamic Extension Express:

Dial 362 or 364. PERSONAL ROUTING OFF appears on the display.

To answer a call routed to your mobile or home phone:

1. Answer the call when it rings your IP phone. After you speak, the Dynamic Extension Express prompt is played.

2. Do one of the following:

Calls ring your desk phone first, and then ring both your desk phone and mobile phone, before going to voice mail.

• Press # to accept the call.

NOTE

You do not need to wait for the prompt to accept the call. You can accept the call immediately by pressing the # button.

• Press * to send the call to the voice mailbox associated with your main extension

(not your mobile phone or home phone voice mailbox). If you do not have a voice mailbox, the “Press *...” prompt is not played and the call is routed to your main extension.

If you hang up, the call continues to follow your programmed routing steps.

To use the Dynamic Extension Express – Handoff “push” feature:

1. While on an active call at your IP phone, press (Special), and then dial 388. HANDOFF IN PROGRESS appears on the display and the call rings all of your associated destinations (except voice mail).

2. Press # to accept and answer the call at your mobile or home phone.

To use the Dynamic Extension Express – Handoff “pull” feature:

While on an active call on an associated destination device, dial 388. A confirmation tone is played and the call is pulled back to your IP phone.

NOTE

To cancel the Dynamic Extension Express – Handoff feature:

If you enter the handoff feature code (388) and the display shows NO CALL TO HANDOFF, the call cannot be handed off (see page 81).

While the handoff is in-progress, press (Special), and then dial 388. HANDOFF CANCELLED appears on the display for your main extension.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 47

Call Features

Placing Conference Calls

You can place a conference call with up to three internal or external parties (for a total of four parties, including yourself).

To place a conference call:

1. While on the first call, press the Conference button to place the call on hold. CALL NEXT PARTY TO CNF appears.

2. Place a call to the next conference party (for external calls, press the Outgoing button or the Outgoing Call access code [8 is the default code], and then dial the number).

3. After the party answers, announce the conference, and then press the Conference button to place the call on hold. If necessary, repeat this step to add the remaining conference party.

4. Press the Conference button again or the CONNECT TO CNF menu button (5340 IP Phones only) to start the conference. CNF IN PROGRESS appears.

Adding a Conference Party

You can add a conference party during the conference.

To add a conference party:

1. Press the Conference button or the ADD PARTY menu button (5340 IP Phones only). This leaves the conference parties connected.

2. Place a call to the party to be added to the conference, and then announce the conference. Press the Conference button (twice) or the CONNECT TO CNF menu button (5340 IP Phones only) to add the party and rejoin the conference.

Transferring a Conference

You can transfer an existing conference to another extension.

To transfer a conference:

1. During the conference, press (Transfer), and then dial the extension number.

2. Announce the conference (if desired), and then hang up. CONFERENCE TFR from <name> appears on the called party’s display. The party must then press the flashing

Conference button to connect to the conference.

Dropping Out of a Conference

You can drop out of a conference and return to the conference later.

To drop out of a conference:

Press the Conference button or (Hold), and then hang up. ENTER EXTENSION NUMBER appears. This removes you from the conference but leaves the other parties connected.

To return to the conference:

Press the flashing Call Key button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Ending a Conference and Placing all Parties on Hold

You can end a conference and place all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time.

To end a conference and place all parties on Individual Hold:

Press the Conference button, and then press (Hold). CONFERENCE PARTIES ON HOLD appears.

To toggle between the held callers:

Press (Hold) twice for internal parties or the applicable Call Key button for external parties.

Call Features

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 49

Call Features

Using Record-A-Call

You can use Record-A-Call to record an ongoing call as a mailbox message.1 You can then retrieve the message from your voice mailbox. The Record-A-Call feature stays active after the other party hangs up, so you can add to the recorded call with your own message.

NOTE

To use Record-A-Call:

1. While on a call, press (Special), and then dial 385, or press the RECORD-A-CALL

2. Enter the voice mailbox number where you want the recording to be saved.

To stop Record-A-Call:

Record-A-Call is not supported on peer-to-peer (P2P) calls. Contact your system administrator for more information.

menu button (5340 IP Phones only). REQUESTING RECORD-A-CALL appears.

RECORD-A-CALL IN PROGRESS appears, and both you and the calling party hear a confirmation tone (if enabled).

NOTE

Do one of the following:

• Press (Special), and then dial 385.

• Press the CANCEL RECORDING menu button (5340 IP Phones only).

• Hang up.

Using Group Listen

You can use Group Listen to activate the speaker while you use the handset or headset to continue speaking. This allows other people to hear the other party on the call while the other party can only hear you (through the handset microphone). You cannot use Group Listen in Handsfree Mode.

To use Group Listen:

While on a call, press (Special), and then dial you hear a confirmation tone. The other party does not hear the confirmation tone. Dial 312 again to turn Group Listen off.

If your system administrator assigns the Record-a-Call voice mailbox destination, you do not need to enter the voice mailbox number.

312. GROUP LISTEN ON appears, and

1. This feature may or may not be enabled for your system.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Using Call Logging

Call Features

Your call logs are records of your most recent missed, received, and dialed calls. A maximum of 20 entries are stored in each call log.

You can use Call Logging to:

• View recent call activity.

• View caller ID information.

• Return or redial calls.

To use Call Logging:

1. Dial 333 or the LOGS menu button (5340 IP Phones only).

2. Select one of the following options:

• Press 1 (MISS) or the MISSED CALLS menu button (5340 IP Phones only) for

missed calls.

• Press 2 (RCV) or the RECEIVED CALLS menu button (5340 IP Phones only) for

received calls.

• Press 3 (DL) or the DIALED CALLS menu button (5340 IP Phones only) for dialed

calls.

• Press 4 (CLR) or the CLEAR LOGS menu button (5340 IP Phones only) to clear

all entries.

3. Press (Up) or (Down) or the >> (Next) or << (Previous) menu buttons (5340 IP Phones only) to scroll through the entries.

The display shows the party’s name and the extension or outside number (if available) and the date and time.

If no Caller ID information is available, UNKNOWN CALLER appears.

To return a call or redial a number listed in a call log:

Press # or the CALL NOW menu button (5340 IP Phones only) while the display shows the number.

To delete individual call log entries:

Press 0 or the DELETE menu button to delete the displayed entry, or press the DEL ALL menu button (5340 IP Phones only) to delete all entries in the current call log.

2. This feature may or may not be enabled for your system.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 51

Call Features

Using Secondary Extension Buttons

Secondary Extension buttons must be programmed by your system administrator. You can use programmable buttons as “secondary extensions.” Secondary Extensions are assigned to other extensions in the system (primary extensions). Because Secondary Extension buttons are programmed by the system administrator, you cannot change the buttons (for example, assign features to the buttons).

When programmed, you can use Secondary Extension buttons to:

• Place an internal call to the primary extension.

• View the call activity at the primary extension.

• Transfer calls to the primary extension.

• Answer a call that is ringing or holding on any Call Key button at the primary extension.

The system administrator must set up the Call Key buttons for internal calls or you cannot use Secondary Extensions at the primary extension.

You can use Secondary Extension buttons to notify you when a given number

NOTES

of calls are waiting at the primary extension. If a Secondary Extension button is flashing (the primary extension has an

incoming call), you can press # before pressing the flashing Secondary Extension button to call the primary extension and not answer the incoming call.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Using Configuration Assistant

If Configuration Assistant is enabled for your system, you can access this voice guided configuration portal that provides easy-to-use, remote access to the following phone configuration options:

• Dynamic Extension Express (see below)

• DND (see page 54)

• Manual Call Forwarding (see page 55)

Call Features

NOTE

You need a Configuration Assistant extension number to use this feature. Contact your system administrator for more information.

Changing Your Station Password

Before using Configuration Assistant, Mitel recommends that you change your default Station password to something more secure.

To change your Station password:

1. Dial 392. ENTER PASSWORD appears.

2. Enter your current password (the default password is your extension number), followed by #. CHANGE PASSWORD TO appears.

3. Enter the new password followed by

4. Enter the new password again followed by #. DATABASE UPDATED appears.

To change the password from another phone, see “Changing Your Station Password” on

page 58.

Accessing Configuration Assistant

Follow the instructions below to access Configuration Assistant.

To access Configuration Assistant:

1. Access the Configuration Assistant extension number from inside or outside the system by:

• dialing it from any phone in the system.

• being transferred to it.

• dialing it from automated attendant, voice mail, or DISA.

2. Do one of the following:

• If calling from your main desktop phone, proceed to step 3..

• If calling from someone else’s main desktop phone that is designated as a

Configuration Assistant user, press the Star button (*), and then enter your extension number.

• If calling from a phone that is not designated as a Configuration Assistant user,

enter your extension number.

• If transferred to Configuration Assistant or if calling Configuration Assistant from

outside the system, enter your extension number.

3. Enter your Station password, and then press #.

You may now change the settings for any of the following features:

• Dynamic Extension Express (see page 54)

• DND (see page 54)

• Manual Call Forwarding (see page 55)

#. VERIFY PASSWORD appears.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 53

Call Features

Changing the Dynamic Extension Express Settings

This feature is available only if the authenticated extension is identified as a

NOTE

To change the DDE settings using Configuration Assistant:

1. Access Configuration Assistant as described in “Accessing Configuration Assistant” on

2. Follow the voice prompts to change your DEE status (on or off) or program a mobile

Dynamic Extension Express (DEE) user. See “Using Dynamic Extension Express” on page 46 for more information.

page 53.

phone number. When this option is selected, Configuration Assistant first states whether DEE is currently enabled or not (for example, “Dynamic extension is enabled”), and then offers the following DEE functions:

• Enable (only if DEE is disabled)

• Disable (only if DEE is enabled)

• Program mobile phone number [you do not have to enter the Outgoing feature

code (8)]

3. Hang up, or press the Star button (*) to return to the main menu.

Changing the DND Settings

See “Using Do-Not-Disturb (DND)” on page 61 for more information about using DND.

To change the DND settings using Configuration Assistant:

1. Access Configuration Assistant as described in “Accessing Configuration Assistant” on

page 53.

2. Follow the voice prompts to change your DND status (on or off). There is no option to provide a specific DND status message. When this option is selected, Configuration Assistant first states whether DND is currently enabled or not (for example, “Do-NotDisturb is currently disabled”), and then offers the following DND functions:

o Enable (only if DND is disabled) o Disable (only if DND is enabled)

3. Hang up, or press the Star button (*) to return to the main menu.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Changing the Manual Call Forwarding Settings

See “Manual Call Forwarding” on page 45 for more information about Manual Call Forwarding.

To change the Manual Call Forwarding settings using Configuration Assistant:

1. Access Configuration Assistant as described in “Accessing Configuration Assistant” on

page 53.

2. Follow the voice prompts to change your manual call forwarding status (on or off). There is no option to provide a specific call forwarding condition, such as no answer or busy. When this option is selected, Configuration Assistant first states whether call forwarding is currently enabled or not (for example, “Call Forwarding is enabled”) and then offers the following forwarding functions:

• Forward calls to voice mail

• Forward calls to an internal extension number

• Forward calls to an external phone number [you do not have to enter the Outgoing

feature code (8)]

• Disable (only if Call Forwarding is enabled)

3. Hang up, or press the Star button (*) to return to the main menu.

Call Features

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 55

Call Features

Using Remote Programming

If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features. See page 53 for using Configuration Assistant.

To use Remote Programming to access these features from another system phone or an external phone, follow the instructions in this section.

A Direct Inward System Access (DISA) number is required to use Remote

NOTE

Programming from an external phone. Contact your system administrator for more information.

Changing the Dynamic Extension Express Settings

See “Using Dynamic Extension Express” on page 46 for more information about Dynamic Extension Express.

To enable Dynamic Extension Express using Remote Programming:

1. Do one of the following:

• Call your DISA number (provided by the system administrator). If necessary, enter

your DISA password.

• Use any phone on the system.

2. Dial 359.

3. Enter your extension number.

4. Enter your Station password followed by #. See page 53 for details on setting up a Station password for your extension.

5. Dial 363 (Dynamic Extension Express On).

To disable Dynamic Extension Express using Remote Programming:

Follow steps 1 - 4 above, dial 362 (Dynamic Extension Express Off), and then hang up.

3. This feature may or may not be enabled for your system.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Changing the DND Settings

See “Using Do-Not-Disturb (DND)” on page 61 for more information about using DND.

To turn on DND using Remote Programming:

1. Do one of the following:

• Call your DISA number (provided by your system administrator). If necessary, enter

your (DISA) password.

• Use any phone on the system.

2. Dial 359.

3. Enter your extension number.

4. Enter your Station password followed by #. See page 53 for details on setting up a Station password for your extension.

5. Dial 370.

6. Enter the DND message number (01 to 20), and then enter the second-line message text (if applicable).

To turn off DND using Remote Programming:

Follow steps 1 through 4 above, and then dial 371.

Changing the Manual Call Forwarding Settings

Call Features

See “Manual Call Forwarding” on page 45 for more information about Manual Call Forwarding.

To turn on Manual Call Forwarding using Remote Programming:

1. Do one of the following:

• Call your DISA number (provided by your system administrator). If necessary, enter

your DISA password.

• Use any phone on the system.

2. Dial 359.

3. Enter your extension number.

4. Enter your Station password followed by #. See page 53 for details on setting up a Station password for your extension.

5. Dial one of the following Call Forwarding feature codes:

• 355 (All)

• 356 (No answer)

• 357 (Busy)

• 358 (No Answer/Busy)

6. Enter either an extension number or 8 followed by a phone number.

To turn off Call Forwarding using Remote Programming:

Dial 355, and then hang up.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 57

Call Features

Changing Your Station Password

You can use Remote Programming to change the Station password. See page 53 for details on setting up a Station password for your extension.

To change your Station password using Remote Programming:

1. Do one of the following:

• Call your DISA number (provided by your system administrator). If necessary, enter

your DISA password.

• Use any phone on the system.

2. Dial 359.

3. Enter your extension number.

4. Enter your password followed by #.

5. Dial 392.

6. Enter the new password followed by

7. Enter the new password again followed by #.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Messages

This section describes the following system messaging features:

Messages

• Inter-station messages: Inter-station messages are alerts sent to your IP phone by other

internal parties, notifying you to contact the party who left the message. The (Message) button and Message/Ring Indicator flash to notify you of the new message. You can then either delete the message or reply to the message, which automatically places a call to the party who left the message.

• Do-Not-Disturb (DND) messages: Messages that other internal parties see when your IP

phone is in DND. See “Using Do-Not-Disturb (DND)” on page 61.

• Reminder messages: Messages that you can use to notify yourself of upcoming

appointments, meetings, and so on. See “Using Reminder Messages” on page 62.

• Pages: Announcements sent over phone speakers or external speakers. See “Paging

Other System Users” on page 63.

• Voice messages: System voice mail messages.

NOTE

Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Unified Messaging User Guide on the Mitel Web site

system administrator for more information about your voice mail system.

(http://edocs.mitel.com). Contact your

Leaving Messages at Other Extensions

You can leave inter-station or voice mail messages for other internal parties.

To leave an inter-station or voice message for a busy IC extension:

1. Press (Message) or the LEAVE MESSAGE menu button (5340 IP Phones only). HANG UP OR WAIT FOR MSG CENTER appears.

2. Do one of the following:

• Hang up to leave an inter-station message. MESSAGE LEFT FOR <name>

appears.

• Stay on the line to connect to the message center (usually voice mail).

To leave an inter-station message without placing an internal call:

1. Dial 367 (Leave Message), or press (Message), and then press the LEAVE MESSAGE menu button (5340 IP Phones only). LEAVE MESSAGE ON EXTENSION

appears.

2. Enter the extension number. MESSAGE LEFT FOR <name> appears.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 59

Messages

Viewing and Responding to Messages

When you have waiting messages, the (Message) button and Message/Ring Indicator flash and the display shows the number of waiting messages.

NOTE

The display shows new messages as follows:

If your handset or speakerphone is off-hook when you view an inter-station message, you automatically call the party who left the message.

• Inter-station messages sent by other internal parties are indicated by the party’s

programmed user name.

• Voice messages are indicated by FROM MBOX <your extension number>.

To view or respond to messages:

1. With the handset on-hook, press (Message) or the VIEW MESSAGE menu button (5340 IP Phones only). Messages are displayed as first in/first out. If there is more than one message, you can repeatedly press (Message) to scroll through the messages.

2. When the desired message is displayed, press #, or lift the handset for privacy, and then press # to respond. [If your handset is off-hook and you press (Message), you automatically place a call to the party or message center that left the message.]

Canceling Messages Left at Other Extensions

You can cancel messages left at other extensions.

To cancel a message left at another extension:

1. Dial 366 or press (Message), and then press the CANCEL MESSAGE menu button. CANCEL MESSAGE ON EXT # appears.

2. Enter the extension number where you left the message. MESSAGE CANCELED FOR <name> appears.

Deleting Waiting Inter-Station Messages

You can delete waiting inter-station messages.

NOTE To delete waiting voice messages, you must connect to your voice mailbox.

To delete waiting inter-station messages:

1. Press (Message) or the VIEW MESSAGE menu button (5340 IP Phones only). MSG <message information> appears.

2. Press

* or the DELETE menu button (5340 IP Phones only) to delete the displayed

message.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Using Do-Not-Disturb (DND)

You can use DND to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows the 20 default DND messages. If your system administrator changes your DND messages, you can record the new messages in the “New Message” column for reference.

Messages

Code

01 Do-Not-Disturb 11 Out of Town ‘Til

02 Leave a Message 12 Out of Office

03 In Meeting Until 13 Out Until

04 In Meeting 14 With a Client

05 On Vacation/

06 On Vacation/

07 Call Me At 17 In Conference

08 At the Doctor 18 Away from Desk

09 On a Trip 19 Gone Home

10 On Break 20 Out to Lunch

You can enter a second line of text (up to 20 characters) for DND messages. For example, if you select IN MEETING UNTIL, you can enter “3:30” on the second line. When other internal parties try to call you, their displays show “IN MEETING UNTIL 3:30.”

To turn on DND:

1. Press the DND button. SELECT DND MSG # (01-20) appears.

2. Do one of the following:

Default Mes-

sage

Holiday ’Til

Holiday

New Message Code Default Message New Message

15 With a Guest

16 Unavailable

• Press (Up) or (Down) to scroll through the messages.

• Enter the two-digit number for the DND message from the preceding table.

• Press the SCROLL menu button (5340 IP Phones only), and then press the

PREVIOUS or NEXT menu buttons to scroll through the list.

3. If applicable, enter the additional text for the DND description. See “Using the Dialpad Buttons to Enter Characters” on page 22 for dialpad character descriptions.

4. Press

To turn off DND:

Press the DND button, or press the DND menu button (5340 IP Phones only), and then press DND OFF. DO-NOT-DISTURB OFF appears.

(Speaker) or the ACCEPT menu button (5340 IP Phones only).

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 61

Messages

Using Reminder Messages

You can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder message signals you with eight short tones and your display shows the message, even if you are on a call.

The following table shows the 20 default Reminder messages. If your system administrator changes your Reminder messages, you can record the new messages in the “New Message” column for reference.

Code

01 Meeting 11 Call Engineering

02 Staff Meeting 12 Call Marketing

03 Sales Meeting 13 Call Accounting

04 Cancel Meeting 14 Cancel DND

05 Appointment 15 Cancel Call Fwd

06 Place Call 16 Take Medication

07 Call Client 17 Make Reservation

08 Call Customer 18 Review Schedule

09 Call Home 19 Lunch

10 Call Corporate 20 Reminder

To set a Reminder message:

1. With the handset on-hook, dial 305. SELECT REMINDER MESSAGE # (01-20) appears.

2. Do one of the following:

Default Mes-

sage

New Message Code

Default Mes-

sage

New Message

• Enter the two-digit number for the Reminder message from the preceding table.

• Press (Up) or (Down) to scroll through the messages.

3. Press # or the ACCEPT menu button (5340 IP Phones only) to select the message.

4. Enter the time you wish to receive the message in hours and minutes (for example, 0900 or 900 for 9:00). Then press #. The display shows the Reminder message state.

If your system is set for 24-hour format, enter the applicable time (1400 = 2:00 P.M.). If your system is set for 12-hour format, press 1 for A.M. or 2 for P.M.

To cancel all Reminder message requests:

With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears.

To clear a received Reminder message:

With the handset on-hook, press

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Paging Other System Users

You can place page announcements through phone speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every phone in the system. Each page zone contains a different combination of extensions and external paging equipment.

Contact your system administrator for page zone information. You can use the following table to save the page zone information for future reference.

Page Zone Name Number Description

Placing a Page Announcement

The following instructions describe how to place a page announcement.

To place a page announcement:

1. Press 7.

2. Enter the page-zone number (0 to 9).

3. Wait for the tone, make your announcement, and then hang up.

Messages

Enabling or Disabling the Page Feature

You can enable or disable the Page feature for your extension. If your extension is assigned to more than one page zone, the Page on/off feature code enables or disables your extension for all pages zone (you cannot select individual zones).

To enable or disable paging for your IP phone:

Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 63

Hunt Groups

Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator.

Hunt groups types are either “UCD” or “ACD.”

• UCD Hunt Groups: Uniform Call Distribution (UCD) agents do not log in to the hunt group

to receive calls.

• ACD Hunt Groups: Automatic Call Distribution (ACD) agents log in to the ACD hunt group

to receive calls. Calls are distributed by either Agent IDs or extensions: o Agent IDs: Each agent is assigned an Agent ID number for logging in to the hunt group

(see the next section). Hunt group calls are distributed to logged-in agents according to their Agent ID number instead of their extension number. Agents can log in to any ACD hunt group phone.

o Extensions: Hunt group members do not use Agent IDs, and calls are distributed to

phones where the agents are logged in.

Logging in to ACD Hunt Groups

Hunt Groups

You must log in to an ACD hunt group to receive hunt group calls. To stop calls, you either log out of the ACD hunt group or divert calls. See “Diverting Hunt Group Calls” on page 67.

Only one agent can be logged in to a phone.

NOTES

To log in to or out of all ACD hunt groups in which you are a member:

To log in to one or more ACD hunt groups:

1. Dial 326. AGENT LOGIN ACD HG # appears.

2. Do one of the following:

If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset, you are automatically connected to waiting calls when you log in. The first call you receive after you log in rings until you answer it; however, you are automatically connected to subsequent calls.

Dial 328 to log in to ACD hunt groups followed by your Agent ID, if necessary. AGENT LOGGED INTO ALL ACDS appears. Dial 328 again to log out of all ACD hunt groups.

• Enter the ACD hunt group number.

• Press # to log in to all of your ACD hunt groups.

The display shows AGENT LOGIN AGENT ID.

3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 65

Hunt Groups

Logging out of ACD Hunt Groups

You can log out of all ACD hunt groups at once or log out of each hunt group one at a time.

To log out of one or more ACD hunt group:

Do one of the following:

• Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT

LOGGED OUT OF ALL ACDS.

• Dial 327 to log out of one hunt group at a time.

If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF HUNT GROUP <number>.

If you were logged in to more than one hunt group, the display shows AGENT LOGOUT HG #. Enter the extension number of the ACD hunt group.

Stopping the ACD Hunt Group Wrap-up Timer

Each time you end an ACD hunt group call, a wrap-up timer starts. The default wrap-up time is 15 seconds. Your system administrator can change the wrap-up timer settings.

Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension.

To stop the wrap-up timer:

With the handset on-hook, dial 329. The display shows ACD WRAP-UP TERMINATED.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Other Hunt Group Features

The following features can be used by ACD or UCD hunt groups.

Requesting Agent Help

You can use Agent Help to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can join the call or reject the request.

Hunt Groups

NOTE

To use Agent Help:

1. While you are on a hunt group call, press (Special), and then dial

Agent Help is not supported on peer-to-peer (P2P) calls. Contact your system administrator for more information.

If you hear repeating tones, one of the following has occurred:

• The feature is not available at your IP phone.

NOTE

• You already have four parties in your call.

• Not enough system circuits are currently available.

• The Agent Help Extension is in DND.

2. If not preprogrammed, dial the Agent Help extension number.

If the Agent Help Extension accepts the call, AGENT HELP IN PROGRESS appears. If the Agent Help Extension rejects the call, AGENT HELP REJECTED appears.

Diverting Hunt Group Calls

You can temporarily divert hunt group calls, preventing hunt group calls to your extension.

To divert hunt group calls:

Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your IP phone to accept calls.

375.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 67

Hunt Groups

Hunt Group Supervisor Features

The following features can be used by hunt group supervisors only.

Accepting or Rejecting Agent Help Calls

Supervisors can accept or reject Agent Help calls.

To accept an Agent Help request:

Answer as usual. Your microphone is automatically muted.

To reject an Agent Help request:

Dial 376 or press the REJECT HELP menu button (5340 IP Phones only). AGENT HELP REJECTED appears.

Monitoring Calls

You can use Station Monitor to connect to a hunt-group call and hear both parties, but you cannot be heard by either one. Station Monitor stops if the hunt group member terminates or transfers the call. You can barge-in to or “steal” monitored calls, as described in the following sections. You can also record the call. See “Using Record-A-Call” on page 50 for more information about recording calls.

NOTE

To use Station Monitor:

Station Monitor is not supported on peer-to-peer (P2P) calls. Contact your system administrator for more information.

Dial 321 or press the SIL MONITOR menu button (5340 IP Phones only), and then enter the extension number. MONITORING EXT <number> appears. Monitored hunt group members may hear an “activation tone” when the feature is activated.

Stealing Hunt Group Calls

While monitoring a hunt group call, you can “steal” the call from the hunt group member, which disconnects the call from the agent and transfers the call to your extension.

To steal a hunt group call:

Dial 387 or press the STEAL menu button (5340 IP Phones only). CALL STOLEN FROM EXT <number> appears.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Using Barge-In

While monitoring a hunt group call, you can use Barge-In to join the call.

To monitor and/or barge in on a call:

1. To use the speakerphone: While on hook, dial 321. You hear a confirmation tone.

2. Dial the extension number (or press the lit station speed-dial or DSS/BLF button) of the

3. While silent monitoring a call, you have the following options:

4. To terminate any of the features: If off hook, hang up or enter the specific feature code

Hunt Groups

ENTER EXT TO MONITOR appears.

To use the handset: Lift the handset, and then dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears.

station to be monitored. You are automatically connected to the call. MONITORING (extension number) appears.

• To barge in on a call, dial 386 or press the BARGE-IN menu button (5340 IP

Phones only). BARGE-IN IN PROGRESS appears. While on a call, you can monitor, record, or steal the call by entering the appropriate feature code or by pressing the appropriate menu button (5340 IP Phones only).

To return to silent monitoring of the call, dial 386 again or press the MONITOR menu button (5340 IP Phones only).

To record the call, dial 385 or press the RECORD CALL button (5340 IP Phones only).

• To record a call, dial 385 or press the RECORD menu button (5340 IP Phones

only). MONITORING (extension number) appears. While on a call, you can monitor or steal the call by entering the appropriate feature code or by pressing the appropriate menu button (5340 IP Phones only).

To stop recording the call, dial 385 again or press the STOP RECORDING menu button (5340 IP Phones only).

• To steal a call, dial 387 or press the STEAL menu button (5340 IP Phones only).

CALL STOLEN FROM (extension number) appears. The hunt group member’s display shows CALL STOLEN BY (extension number). After the supervisor steals the call, the call becomes a regular call. While on a call, you can record the call by dialing 385 or by pressing the RECORD menu button (5340 IP Phones only).

• To join and record a call, dial 386 or press the JOIN AND RECORD menu button,

and then dial 385. BARGE-IN IN PROGRESS appears. While on a call, the supervisor can monitor, stop recording, or steal the call by entering the appropriate feature code, or by pressing the appropriate menu button (5340 IP Phones only).

To stop recording the call, dial 385 again, or press the MONITOR or STOP RECORDING menu button (5340 IP Phones only).

of the feature you want to terminate. If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 69

Cordless Devices

NOTE

You can use the cordless handset and cordless headset to move around within your office or adjacent offices. The cordless headset and handset are optional accessories, ordered separately. For more information, contact your system administrator or local Mitel provider. Both cordless devices connect to your IP phone through the cordless module, which attaches to the back of the IP phone. The cordless headset rests and recharges in a headset cradle that attaches to the side of the IP phone. The cordless handset recharges in the handset cradle.

The Cordless Devices Application provides access to the configuration settings and information screens that apply to the cordless module and accessories. For more information, see “Pairing the Cordless Module and Devices” on page 73.

The cordless module is shown here. The IP phone features are explained below.

The cordless devices are supported by the 5330/5340 IP Phones only. The 5320 IP Phone does not support a cordless module or cordless devices.

Feature Function

1 – Cordless Module Attached to the back of the IP phone, the module contains a

light-emitting diode (LED) indicating that a cordless device is in use; also indicates the pairing of module and a cordless device.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 71

2 – Cordless Headset Cordless handsfree operation for calls. If you are using the

cordless headset, you do not need to use the handset.

3 – Cordless Headset Charging Cradle

4 – Cordless Handset Charging Cover

5 – Cordless Handset Cordless operation for handset calls. (You can transfer from

Provides power to recharge the cordless headset battery.

Provides power to recharge the cordless handset battery. Replaces the cover supplied with the IP phone for corded handsets.

the IP phone handset to the cordless headset at any time.)

Cordless Devices

Cordless Module

The cordless module is shown here.

CAUTION

Phone Damage Hazard. Attempting to remove the back plate on the IP phone to install the

cordless module before disconnecting the IP phone power supply may damage the IP phone. For information about installing the cordless module, refer to the installation documentation that is shipped with the unit.

Feature Function

1 – Cordless Module pairing button Initiates pairing between the cordless module and a

cordless device.

2 – Cordless Headset Cradle cable Connects to the cordless module to provide power

to the charging cradle.

Handset and Headset Combinations

The following combinations of corded and cordless headset and handset are supported on the 5330/5340 IP Phone:

• Corded handset only

• Corded headset only

• Corded handset and corded headset

• Cordless handset only

• Cordless headset only

• Cordless handset and cordless headset

• Corded handset and cordless headset

• Corded headset and cordless handset

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Pairing the Cordless Module and Devices

Before using the cordless handset or headset, each device must establish communication with the cordless module using a procedure called pairing.

An IP phone can have only one cordless handset and one cordless headset. A cordless handset or headset can be paired with only one IP phone at a time.

NOTES

To pair a cordless device:

1. Ensure that the battery of the cordless device to be paired is at least partially charged.

2. Press and hold down the pairing button on the back of the cordless module

3. Press and hold down the hookswitch on the cordless handset or headset for five

4. Press Yes to confirm pairing. The Cordless Devices application confirms the pairing by

5. Press Close to exit.

To unpair a cordless device:

1. Press (Applications), and then press Cordless Devices.

2. Press the device name you want to unpair. The information screen for the selected

3. Press Unpair this Device. If the device is in use, an error message appears. Otherwise,

4. Press Close.

The cordless module has a blue LED that indicates the current status of the module. The handset is blinking, when the LED is on and off for an equal amount of time.

Pairing a new cordless handset or headset with the IP phone overwrites the configuration of any previous handset or headset.

Pairing cannot be performed when the cordless device is already in use.

(see page 72) for five seconds to activate phone pairing mode. The LED on the cordless module blinks. The Cordless Devices application opens on the IP phone and prompts you to press the pairing button on the cordless device.

seconds to activate the device pairing mode. The LED on the cordless device blinks. After a moment, the Cordless Devices application displays information for the device to be paired.

displaying the paired device name and its battery level indicator and the number of devices paired.

device appears.

the device is unpaired, removed from the display, and can no longer be used to interact with the IP phone.

Cordless Devices

Blue LED Function

Solid Audio is active between the module and either the

handset or headset.

Blinking Pairing mode is active or a firmware upgrade is in

progress.

Off No audio is active.

Solid for two seconds Pairing is successful.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 73

Cordless Devices

Using a Cordless Device as a Remote Control

When not being used to talk, the cordless handset/headset buttons can act as a remote control device to change display contrast, volume, and mute settings on the host IP phone. For example, in a remote handsfree conference setting, you can use the Volume and Mute buttons on a cordless device to adjust speaker levels and mute the microphone on an IP phone that is not within his reach.

Alerting Tones and LEDs

The cordless devices provide the following alerting tones:

Feature Function

Mute key on cordless device ON/OFF Two-pitch tone occurs immediately. Reminder tone

occurs 30 seconds after activation and then regularly until deactivated

Mute key on phone ON/OFF No immediate tone. Reminder tone occurs 30

seconds after activation and then regularly until deactivated.

Low battery (within 10 minutes left) Three beeps and 20 second pause repeated three

times.

Low battery (within 2 minutes left) Three rapid beeps and 1.5 second pause repeated

three times.

Out of range Repetitive 3-pitch tone until you are back in range.

NOTES

Low Battery Level

When the battery of a cordless device reaches a near-critical level, the IP phone displays a warning. Until the battery is recharged (or until it becomes fully discharged), the warning is repeated at each new call. To continue with a call while charging the cordless device, switch to speakerphone and then cradle the cordless device.

Audio indications are heard in the handset only when it is in use, and may interrupt voice transmission.

If you are out of range for more than 10 seconds, any call that is in progress is dropped and not recovered.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Cordless Handset

The cordless handset, shown below provides office mobility, allowing you to place and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a chargeable battery that charges in the handset cradle when not in use. To use the cordless handset, you must pair the handset with the IP phone. For more information, see “Pairing the Cordless Module and Accessories” on “Pairing the Cordless Module and Devices” on page 73.

Cordless Devices

Cordless Handset Features

Cordless handset elements are shown in the following table.

Feature Function

1 – Cordless Handset LED Blue: LED indicating the status of the handset.

2 – Hookswitch and pairing button Lifting the handset from the cradle activates the

3 – Mute button Mute allows you to turn the microphone off during a

4 – Volume Up and Down button Up and Down buttons provide volume control for the

Green: LED indicating the status of the handset battery.

For more information see page 76.

handset. If the handset is already out of the cradle, pressing the hookswitch takes the handset off-hook. Pressing the hookswitch again returns it to on-hook.

Pressing the hookswitch while on a speakerphone all, moves the call to the cordless handset.

call.

ringer and handset/headset.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 75

Cordless Devices

Answering Calls

The following instructions describe how to answer a call.

To answer a call:

Do one of the following:

• Lift the cordless handset.

• If the handset is already out of the cradle, press the hookswitch button on the

Hanging Up

If you are out of range for more than 10 seconds, any call that is in progress is dropped and not recovered.

To hang up:

Do one of the following:

• Replace the cordless handset in the cradle.

• Press the hookswitch button on the handset.

Cordless Handset LEDs

handset.

The handset has two LEDs:

• Blue – indicates the operational status of the handset.

• Green – indicates the status of the electrical charge of the battery.

The handset is blinking, when the LED is on and off for an equal amount of time. The handset is winking, when the LED is on for a short period of time and off for a longer period of time.

LED Color LED State Indicates:

Blue Solid Handset is muted.

Blinking Handset is in pairing mode.

Winking Active audio path between handset and

module.

Off No audio path between handset and module.

Battery is dead.

Green Solid Battery is fully charged.

Blinking Battery is charging.

Off When handset is cradled and the LED does

not flash or illuminate, this indicates an absence of battery power. During the first 30 – 60 minutes that the light is off, the battery may be trickle charging. If that is the case, the LED resumes normal behavior within that 60–minute period. If the LED remains off for more than 60 minutes, then either the battery is no longer chargeable or there is a problem in the charging circuit.

NOTE

Page 76 Mitel

It is normal for the handset LED to cycle between blinking and solid as battery charge is maintained.

5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Cordless Headset

The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk, while adding the convenience of hands-free operation.

When not in use, the cordless headset sits in the headset charging cradle. For more information on alerting tones and LEDs, see “Alerting Tones and LEDs” on page 74.

To use the cordless headset, you must pair the headset with the IP phone. For more information, see “Pairing the Cordless Module and Devices” on page 73.

Cordless Headset Features

The cordless headset is shown here.

Cordless Devices

1 – Microphone 4 – Volume control

2 – Boom arm 5 – Hookswitch and pairing button

3 – Linked Indicator (LED)

Answering Calls

The following instructions describe how to answer a call.

To answer a call:

Do one of the following:

• Lift the cordless headset from the cradle.

• If the headset is already out of the cradle, press the hookswitch button on the

headset.

Hanging Up

If you are out of range for more than 10 seconds, any call that is in progress is dropped and not recovered.

To hang up:

Do one of the following:

• Replace the cordless headset in the cradle.

• If the headset is already out of the cradle, press the hookswitch button on the

headset.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 77

Cordless Devices

Cordless Headset LEDs

There are two LEDs associated with the cordless headset:

• Blue – Indicates the operational status of the headset

• Green – Indicates the status of the electrical charge of the battery

The handset is blinking, when the LED is on and off for an equal amount of time. The handset is winking, when the LED is on for a short period of time and off for a longer period of time.

Led Color LED State Indicates

Blue (on headset)

Green (on cradle)

Solid Headset microphone is muted.

Blinking Headset is in pairing mode.

Winking Active audio path between Headset and

Module.

Solid for 2 seconds Indicates one of the following:

• Pairing successful

• New battery installed

Solid Battery is fully charged.

Blinking Battery is charging.

Winking Indicates low voltage when headset is

uncradled.

Off When headset is cradled, indicates battery is

not charging.

Using the Cordless Devices Application

The Cordless Devices Application provides access to module information and pairing for handset or headsets.

To access the Cordless Devices Application, do one of the following:

• Press (Applications), and then press Cordless Devices.

• Press a feature button (key) you have programmed as the Cordless Devices Application

key.

For information about programming feature keys, see page 28.

When the pairing button on the Cordless Module is pressed, or when the battery

NOTE

Viewing Cordless Module Information

You can use the Cordless Module Application to view protocol, firmware, and hardware information about the module.

To view cordless module information:

1. Press (Applications), and then press Cordless Devices.

2. Press Cordless Module Info. Device information appears on the screen.

3. Press Close to exit.

level of a cordless accessory is critically low, the IP phone will automatically open the Cordless Devices Application.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Troubleshooting

The following sections can help you solve problems that you may be experiencing with your IP phone. Troubleshooting topics include:

• Contact Information: Information about system administrator contacts.

• Error Messages: Error messages and descriptions.

• Troubleshooting Tips: Possible problems and methods to solve them.

Contact Information

Your system administrator can help you with items such as changing your settings or modifying phone features. System administrator duties include:

• Adding new user accounts.

• Setting the date and time.

• Programming System Speed-Dial numbers.

• Making database changes, such as changing user names and extension numbers.

Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level.

Troubleshooting

Error Messages

The following error messages may appear when using your IP phone.

CANNOT ACCESS FEATURE The feature is enabled but other feature-related

CANNOT ACCESS RESERVED FEATURE

INVALID FEATURE CODE The feature code entered does not exist. Retry using

INVALID EXTENSION NUMBER The extension number entered does not exist. Retry

NO UPDATE PERFORMED The feature was not completed or one or more feature

Message Reason

conditions were not met. Make sure that all featurerelated conditions are met and retry.

Your system does not support the feature. Contact your system administrator for more information.

the correct feature code (see page 25).

using a valid extension number.

conditions were not met.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 79

Troubleshooting

Troubleshooting Tips

The following table includes troubleshooting tips for phone and system features.

You can often correct problems that you may be experiencing by resetting the IP

NOTE

The IP phone is not working properly. Contact your system administrator.

I cannot use one or more of the features described in this guide.

phone to the default settings. See “Resetting the IP Phone to the Default Settings” on page 28.

Problem Possible Solution

The feature may not be enabled. Contact your system administrator for more information.

I cannot program System Speed-Dial numbers.

I cannot change the time and date on the phone display.

Your system administrator programs System Speed Dial numbers.

Your system administrator programs the time and date. Contact your system administrator if you notice that the date and time are incorrect.

I am experiencing audio problems on my phone such as echo, distorted

Contact your system administrator if you are having audio problems.

sound, or choppiness.

The name on the display is incorrect. Your system administrator assigns display names.

I cannot use the local telephone company star codes (for example, *82, *69) when I press the Outgoing button or use the Outgoing Call access code (8 is the default code) when calling an external number.

Rather than pressing the Outgoing button or 8 to access an outside line, you must dial a Select Line Group number before you can use the star codes. For example, if your system is using the default Select Line Group numbers, dial 92001 to access that line. After you have dial tone, you can dial the star code and the number.

I cannot use the Agent Help, Recorda-Call, or Station Monitor feature.

If your system uses Peer-to-Peer (P2P) audio, you cannot use these features when you are on a P2P call. Contact your system administrator for more information.

I cannot program a Station Speed Dial number to the button I want.

Before assigning the speed-dial number to a programmable button, you must store the number with either a Station Speed-Dial bin.

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5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

Problem Possible Solution

Troubleshooting

When I try to use the Dynamic Extension Express – Handoff feature (388), the display shows NO CALL TO HANDOFF.

The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred:

• You tried to use the Handoff feature on a call that

has not been routed by Dynamic Extension Express.

• You tried to use the Handoff feature on a call that

the system has not yet recognized as a valid call.

• You tried to use the Handoff feature on an

unsupported extension. The Handoff feature is supported on your main extension only.

• You tried to use the Handoff feature on a

phantom extension. The Handoff feature is not supported on phantom extensions.

• You entered the handoff feature code at the exact

time the other party on the call disconnected.

• The call was terminated for some reason.

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 81

Index

Symbols

5310 IP Conference Unit, using 9 5320/5330 IP Phone Features 2 5340 IP Phone Features 3

About Your IP Phone 1 About Your Phone 1 Account Codes, using 40 ACD Hunt Group Wrap-Up Timer, stopping 66 ACD Hunt Groups

logging in 65 logging out 66

Agent Help

accepting or rejecting 68

requesting 67 Agent Help Calls, accepting or rejecting 68 Agent Help, requesting 67 Agent, ACD hunt group 65 Alerting Tones and LEDs 74 Angle

adjusting 15

viewing 15 Angle, adjusting and viewing 15 Angle, viewing, adjusting 15 Audio Problems 80 Automatic Access, using 31 Automatic Call Access, using 31 Automatic Trunk Answer, using 32

Background Music 28 Background Music, listening 28 Barge-In, using 69 Button Assignments, viewing 28 Buttons 5

Call Forward

Manual 45

System 45

using 45 Call Logging, using 51

Callback (Queuing the Phone), requesting 34 Caller ID Information

displaying 44 viewing 44

Calls

answering 31, 76, 77 camping-on to phone 34 conference 48 conference, placing 48 emergency, placing 33 external 35 external, placing 35 forwarding 45 logs, using 51 monitoring 68 muting the microphone 41 phone, queuing for 34 picking up (reverse transferring) 43 placing 33 placing internal (IC) 34 recording 50 redirecting 32 stealing 68 transferring 43 waiting 31

waiting, answering 31 Calls On Hold, placing 42 Calls to External Numbers, transferring 43 Calls to Other Extensions, transferring 43 Calls Using the Analog Button, making and answering 12 Calls Using the Failover Mode, making and answering 13 Camp-On, using 34 Characters, entering dialpad 22 Codes

account 40

default system access 25

feature, default 25

Outgoing Call access 33, 35 Comfort and Safety Tips 7, 9 Conference and Placing all Parties on Hold, ending 49 Conference Calls

adding a party to 48

dropping out of 48

ending 49

placing 48

transferring 48 Conference Controller Application, accessing/exiting 9 Conference Party, adding 48 Conference Unit On and Off, turning 9

Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010 Page 83

Index

Conference Unit Volume, adjusting 9 Conference Unit, muting 10 Conference Unit, presentation mode, placing 10 Conference, transferring 48 Configuration Assistant 53

accessing 53

using 53 Contact Information 79 Cordless Device as a Remote Control, using 74 Cordless Devices

alerting Tones and LEDs 74

application, using 78

cordless handset 75

cordless headset 77

cordless module 71 Cordless Devices Application, using 78 Cordless Handset 75

features 75

LEDs 76 Cordless Handset Features 75 Cordless Handset LEDs 76 Cordless Headset 77

features 77

LEDs 78 Cordless Headset Features 77 Cordless Headset LEDs 78 Cordless Module 72 Cordless Module and Devices, pairing 73 Cordless Module Information, viewing 78 Cordless Modules and Devices, pairing 73

Display Name, changing 80 Diverting Hunt Group Calls 67 DND Settings, changing 54, 57 Do-Not-Disturb (DND), using 61 Door Relay, activating 29 Dropping Out of a Conference 48 Dynamic Extension Express

enabling and disabling 47 handoff 47 settings, changing 54, 56 using 46

Emergency Calls

placing 33

using the LIM Line, placing 33 Emergency Calls, placing 33 Enabling or Disabling the Page Feature 63 Ending a Conference and Placing all Parties on Hold 49 Entering a Hookflash 42 Error

messages 79

tones, phone 7 Error Messages 79 Extension Numbers 25 External Calls, placing 35 External Numbers, redialing 35 External Speaker 6

Default

access codes 25 feature codes 25 programmable buttons, resetting to 28 settings, returning the phone to 28

system access codes 25 Default Access Codes 25 Default Feature Codes 25 Dialpad

buttons 5

characters, entering 22 Dialpad Buttons 5 Dialpad Buttons to Enter Characters, using 22 Directory, using 39 Display 4 Display and Softkeys 4 Display Contrast and Brightness, adjusting 16

Page 84 Mitel

Feature

buttons 5 canceling 5

codes, using 25 Feature Buttons 5 Features to Programmable Buttons, assigning 24 Forwarding Calls 45

Group Listen, using 50

5320/5330/5340 IP Phone User Guide – Issue 4, June 2010

MITEL 5320, 5330, 5340 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

5320/5330/5340 IP Phone Quick Reference Guide

Notice

Important Safety Instructions and Precautions

Programming Emergency Numbers

Safety Notices

Maintenance and Repair

Power Requirements

Software Updates

Product Disposal Instructions

Phone Usage

Notice to Canadian Customers

Notice to U.S. Customers

Notice to European Customers

Contents

Getting Started

Welcome

About Your IP Phone

5320/5330 IP Phone Features

5340 IP Phone Features

Phone Feature Descriptions

Phone Signals

Comfort and Safety Tips

Viewing the Phone Information

Using a Headset

Using the 5310 IP Conference Unit

Using the Line Interface Module (LIM)

Making and Answering Calls Using the Analog Button

Making and Answering Calls Using the Failover Mode

Personalizing Your Phone

Adjusting the Viewing Angle

Changing Volume Levels

Changing the Ring Tone

Adjusting the Display Contrast and Brightness

Changing the Language

Changing the Text Size on the Display

Using the Screen Saver

Specifying Audio Feedback Options

Using the Dialpad Buttons to Enter Characters

Using Programmable Buttons

Default Access Codes

Default Feature Codes

Listening to Background Music

Viewing Button Assignments

Resetting Programmable Buttons

Resetting the IP Phone to the Default Settings

Switching Keymaps

Activating Door Relay

Answering and Placing Calls

Answering Calls

Answering Waiting Calls

Using Automatic Call Access

Redirecting Calls

Using Automatic Trunk Answer

Placing Calls

Placing Emergency Calls

Placing Emergency Calls using the LIM Line

Placing Internal Calls

Placing External Calls

Redialing a Number

Using Speed Dial

Using System Speed Dial

Using Station Speed Dial

Using the Directory

Using Account Codes

Call Features

Using Handsfree Mode

Using Ring Intercom Always

Using Mute

Placing Calls On Hold

Entering a Hookflash

Transferring Calls

Transferring Calls to Other Extensions

Transferring Calls to External Numbers

Using Reverse Transfer

Viewing Your System Information

Viewing Caller ID Information