Mitel 5320 User Manual 2

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NOTICE

The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products. In reproducing this document, content may be removed or reorder, provided the meaning is not altered. No other amendment to the document is permitted without written permission from Mitel.

TRADEMARKS

Mitel and Speak@Ease are trademarks of Mitel Networks Corporation.

Windows and Microsoft are trademarks of Microsoft Corporation.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

Mitel 5320 IP Phone - User Guide

October 2009

®,™ Trademark of Mitel Networks Corporation

IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched telephone network. Connect the telephone to a Mitel Networks system only.

5320 IP Phone – User Guide

ABOUT YOUR PHONE............................................................................................. 1

Elements of Your Phone...................................................................................................... 2

Ring/Message Indicators ..................................................................................................... 3

For Users on Resilient 3300 ICP Systems .......................................................................... 3

TIPS FOR YOUR COMFORT AND SAFETY............................................................ 4

Don't Cradle the Handset!.................................................................................................... 4

Protect your Hearing............................................................................................................4

Adjust the Viewing Angle ..................................................................................................... 4

USING YOUR DEFAULT PHONE WINDOW AND KEYS......................................... 5

Getting Started with Your Phone ......................................................................................... 5

5320 IP Phone Default Window and Keys........................................................................... 6

ABOUT YOUR PHONE APPLICATIONS ................................................................. 7

Using the Settings Application ............................................................................................. 7

Using the Call History Application........................................................................................ 8

View Call Log Details ...................................................................................................................... 8

Review Call Log Icons..................................................................................................................... 9

Delete Logs ..................................................................................................................................... 9

Getting Help.......................................................................................................................10

Tips for Setting up Your Phone.......................................................................................... 10

CUSTOMIZING YOUR PHONE...............................................................................11

Using the Dial Pad to Enter Information ............................................................................11

Using the On-Screen Keyboard to Enter Information ........................................................ 12

Specify Language .............................................................................................................. 12

Specify Display Contrast.................................................................................................... 13

Specify Audio Feedback Options....................................................................................... 14

Specify Text Size ...............................................................................................................14

Specify Call Notification Behavior...................................................................................... 15

Adjust the Ringer ...............................................................................................................15

Enable a Screen Saver...................................................................................................... 16

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5320 IP Phone – User Guide

Enable PC Connectivity ..................................................................................................... 16

PROGRAMING FEATURES ON YOUR KEYS .................................................................17

Tips on Programming Features ......................................................................................... 17

Features available for programming on programmable keys........................................................ 17

Applications available for programming on programmable keys ..................................................18

Program Feature Keys Using the Settings Application...................................................... 19

Clear Programming from a Key ......................................................................................... 20

MAKING AND ANSWERING CALLS ..................................................................... 21

Phone Book ....................................................................................................................... 21

Answer a Call..................................................................................................................... 22

End a Call .......................................................................................................................... 22

Redial................................................................................................................................. 22

Redial - Saved Number .....................................................................................................22

Handsfree Operation .........................................................................................................22

Auto-Answer ...................................................................................................................... 23

CALL HANDLING ................................................................................................... 24

Hold ...................................................................................................................................24

Mute...................................................................................................................................24

Transfer .............................................................................................................................25

Conference ........................................................................................................................ 25

Conference Split ................................................................................................................25

Add Held ............................................................................................................................ 25

Swap..................................................................................................................................26

Call Forwarding.................................................................................................................. 26

USING QUICK CALL FORWARD ALWAYS................................................................................. 26

PROGRAMMING CALL FORWARDING USING PROFILES....................................................... 27

ACTIVATE CALL FORWARD ....................................................................................................... 28

CANCEL CALL FORWARD .......................................................................................................... 28

USING OTHER FEATURES.................................................................................... 29

Account Codes ..................................................................................................................29

ACD ................................................................................................................................... 29

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5320 IP Phone – User Guide

Attendant Call Hold - Remote Retrieve.............................................................................. 30

Callback ............................................................................................................................. 30

Call Forward - Remote (I'm Here)...................................................................................... 30

Call Forward - End Chaining.............................................................................................. 31

Call Forward - Forced ........................................................................................................ 31

Call Forward - Override ..................................................................................................... 31

Call Park ............................................................................................................................ 32

Call Pickup.........................................................................................................................32

Campon ............................................................................................................................. 33

Direct Paging ..................................................................................................................... 33

Direct Paging - Handsfree Answerback Enabled.......................................................................... 33

Direct Paging - Handsfree Answerback Disabled ......................................................................... 34

Direct Voice Call ................................................................................................................ 35

Do Not Disturb ................................................................................................................... 36

Emergency Calls................................................................................................................ 36

Group Listen ...................................................................................................................... 37

Group Paging / Meet Me Answer....................................................................................... 37

Group Presence................................................................................................................. 38

Handoff - Personal Ring Groups........................................................................................ 39

Headset Operation............................................................................................................. 40

Hot Desking ....................................................................................................................... 41

Hot Desk Remote Logout ..................................................................................................41

Hot Desk - PIN Change ..................................................................................................... 42

Make Busy ......................................................................................................................... 42

Message Waiting Indicator ................................................................................................42

Messaging - Advisory ........................................................................................................43

Messaging - Callback ........................................................................................................43

Messaging - Cancel Callback ............................................................................................ 44

Messaging - Cancel All Callbacks .....................................................................................44

Music .................................................................................................................................45

Night Answer .....................................................................................................................45

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5320 IP Phone – User Guide

Override (Intrude) ..............................................................................................................45

Paging................................................................................................................................ 45

Phone Lock........................................................................................................................46

User PIN ............................................................................................................................ 47

Record-a-Call..................................................................................................................... 48

Speak@Ease.....................................................................................................................48

Speed Call ......................................................................................................................... 49

Tag Call .............................................................................................................................49

Timed Reminder ................................................................................................................ 50

Trunk Flash........................................................................................................................50

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ABOUT YOUR PHONE

The Mitel® 5320 IP Phone is full-feature, dual port, dual mode enterprise-class telephone that provides voice communication over an IP network. It features a large graphics display (160 x 320) and self-labeling keys. The 5320 IP Phone offers seven programmable multi-function keys for one-touch feature access. It provides ten fixed feature keys for convenient access to features such as Conferencing, Redial, and many customizable user settings as well as navigational keys to access various screens and application layers. The 5320 also features a Mitel Unified Communicator® (UC) Express application, which is a PCbased desktop programming tool that allows you to easily configure your phone from your Personal Computer (PC).

The 5320 IP Phone supports Mitel Call Control (MiNet) protocol and session initiated protocols (SIP). It also supports Hot Desking and Clustered Hot Desking as well as Resiliency. The 5320 phone is ideal for executives and managers, and can be used as an ACD Agent or Supervisor Phone, as well as a Teleworker Phone.

5320 IP Phone – User Guide

The 5320 IP Phone

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5320 IP Phone – User Guide

Elements of Your Phone

Feature Function

1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features.

2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.

3) Volume, Speaker

and Mute Controls

4) Fixed Function Keys Gives you access to the following phone functions:

5) Keypad Use to dial.

Provides the following audio control capability:



 (HOLD): places the current call on hold.



(UP) and (DOWN) provide volume control for the ringer,

handset, and handsfree speakers.

(SPEAKER) enables and disables Handsfree mode.

(MUTE) enables Mute, which allows you to temporarily turn your

phone's handset, headset or handsfree microphone off during a call.

(APPLICATIONS): provides access to menus for your phone's

applications and settings.

(CANCEL): ends a call when pressed during the call, and, when you are programming the phone, eliminates any input and returns to the previous menu level.

(REDIAL): calls the last number dialed.

(TRANS/CONF): initiates a call transfer or establishes a three-p

conference call.

(MESSAGE): provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox. Note: The Ring/Message indicator also flashes when messages are waiting.

arty

6) Navigation Page Keys

7) Programmable Feature Keys and Softkeys.

8) Handsfree Speaker Provides sound for Handsfree calls and background music.

9) Handset Use for handset calls. If you are in headset or handsfree mode, you do not

Use to display additional pages of information for certain applications. The 5320 has two page navigation keys: Back and Next.

Provides 7 self-labeling keys that can be programmed as speed call keys, fixed function keys, hard keys, applications, or line appearance keys, according to your communication needs. On your home page, the bottom left feature key is always your Prime Line key. The top three keys are softkeys.

need to use the handset.

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5320 IP Phone – User Guide

Ring/Message Indicators

When indicator is it means that

Flashing rapidly Your phone is ringing

Flashing slowly A message or callback message is waiting at your phone

On Your phone is ringing another phone

Off Your phone is idle, or you are on a call

For Users on Resilient 3300 ICP Systems

If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues and there is a change in the operation of some keys and features on your phone. Normal operation resumes when your phone switches back to the primary system. If your phone is idle and switched to the secondary system, you'll see a flashing rectangle on the display. The rectangle remains until the switch to the primary system is complete.

If the phone fails over to the secondary ICP, you have access to your mailbox on the secondary ICP only if your Administrator has programmed a mailbox for you.

es:

Not

 The mailbox on the secondary ICP will

on the primary ICP. Any preferences that are voice mail related are not carried from the primary ICP to the secondary ICP. These preferences must be set on both ICPs.

 The Settings application does not support resiliency. Your logs, contact information and

any Settings on the primary ICP will not be carried from the primary ICP to the secondary ICP.

not contain the same messages as the mailboxes

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5320 IP Phone – User Guide

TIPS FOR YOUR COMFORT AND SAFETY

Don't Cradle the Handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.

Protect your Hearing

Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

Adjust the Viewing Angle

The stand built into your phone tilts to give you a better view of the keys.

To tilt your telephone for better viewing:

1. Turn the phone so that the front faces away from you.

2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach

the base unit.

3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into

place as follows:

a. For a hig

two lower hooks into the bottom set of notches and snap the two upper hooks into the middle set of notches.

b. For a low-angle mount, hinge the

two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches.

h-angle mount, hinge the

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5320 IP Phone – User Guide

USING YOUR DEFAULT PHONE WINDOW AND KEYS

The 5320 IP Phone’s default phone window and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface.

Getting Started with Your Phone

When you receive your phone, you need to program features and applications. Press the

Applications key program your phone’s settings. See Using Your Phone Applications

Status Line

to access your phone’s applications and settings. You can then

Information Area

Softkeys

Programmable Keys

Navigation Page Keys

5320 IP Phone Windo

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5320 IP Phone – User Guide

5320 IP Phone Default Window and Keys

Feature Function

1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5320 provides three softkeys.

2) Programmable Keys Launch specific call control features. Use the Settings application or the UC

Express application to program these keys. The 5320 provides 7 programmable keys plus 1 prime line key. For instructions on programming the keys, see

Programming Features on Your Keys

3) Navigation Page Keys Display additional pages of information. The 5320 has two page navigation keys: Back and Next.

4) Status Line Displays time, date, and icons indicating feature states as follows:

 Message Waiting (  Headset (

 DND (  Logged in as ( ) - Indicates that a hot desk user is logged in.

5) Information Area Provides prompts in most phone applications. Content changes based on the application.

6) Footer Shows context and summary information based on information in the Programmable Keys area, such as Page Indicators, numbers of items, and so forth.

) - Indicates that the phone is in headset mode.

) - Indicates DND (Do not disturb) mode.

) - Indicates new voice mail.

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ABOUT YOUR PHONE APPLICATIONS

Your 5320 IP Phone provides applications that simplify the use of your phone.

5320 IP Phone – User Guide

To open the Applications window, press the Applications

gives the current status of your phone’s applications. To open an application, press the key beside the application name:

 Call Forwarding: Use the Call Forwarding application to quickly set Call Forward Always

and to create Call Forward profiles that identify where to send your incoming calls. The Call Forwarding window shows a list of your Call Forwarding profiles and indicates which one is active. See Call Forward activate Call Forwarding profiles.

 Call History: Use the Call History application to display lists of the calls that you have

missed, made, and answered. This feature allows you to filter the call records and display information on each call on the list. See Using the Call History Application information.

 Settings: Use the Settings application to display and quickly change your phone’s

current communications settings. See Using the Settings Application information.

 Help: Provides access to Launch PC Help and Quick Help and displays a list of the key

icons.

 Call Info: Use the Call Info application to display caller information on your phone’s prime

line. Call Info appears automatically on incoming calls if the Call Notification—Display Call Info Setting is enabled and Call Info is available.

You can press the programmed application key from the default Phone Window. For

information on programming keys, see Programming Features On Your Keys

for more information on how to add, edit, delete, and

key. The menu home window

for more

Using the Settings Application

The Settings application provides a single location to access all your phone settings. Select

any of the options below to access a window where you can view and configure settings for your phone. The Settings window provides the following:

 Languages: Allows you to select the language in which phone prompts and applications

appear. Supported languages are English, French, Spanish, German, Dutch, Italian, and

Portuguese. Note: The system can support up to three languages at one time. Language

choices appearing in the phone display are controlled by ICP programming.

 Text Size: Allows you to specify the font size (large or small) for the 5320 IP Phone.  Programmable Keys: Use to assign features to the Programmable Keys that are

available in the Phone application.

 Call Notification: Use to specify that the Phone application behavior when incoming or

outgoing calls occur.

 Contrast: Allows you to adjust the display contrast of your phone.

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5320 IP Phone – User Guide

 Screen Save

triggers the screen saver to display.

 Audio Feedback: This setting allows you to adjust the volume of the audio feedback as

well as the error beeps and enable or disable the setting.

 Message Key Configuration: Allows you to configure the Message  PC Connectivity: Allows you to enter a password that is used by the phone to establish

communications with the PC-resident UC Express application.

 About 5320 IP Phone: This screen displays the software release.

r: Allows you to specify a specific time of inactivity on your phone that

Using the Call History Application

Use this application to display logs of your most recent 50 calls. After the 50-call limit has been reached, the oldest log is replaced each time a new call is missed, made, or answered.

From this application, you can

 display logs by type

 display call information (if available) for the logs

 return missed calls by pressing a key

key.

 delete or modify digits before saving or dialing a call

 delete logs

If you are a hot-desk user, you can view and maintain your call history logs when you are logged into another extension.

View Call Log Details

1. From the idle display, press the Applications key and then press Call History.

(Missed Calls) appears next to the key label if you have missed calls.

2. Press

 Missed to view your missed calls (if any).  Answered to view logs of your incoming calls  Made to view logs of your outgoing calls.

3. Use the navigation keys at the bottom of the display to move to the previous, first, or next

page of logs. The total number of logs in the current list is shown in the bottom left corner of the display. The bottom right corner shows the range of logs (for example 1 -7) that are currently displayed.

4. Press the key to the left of the log to display the call details:

 Name and number (if available)

 Log type and number of attempts (for example 2x)

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5320 IP Phone – User Guide

 Type of call: Tran

 Time and date of log

 Duration of call in hours:minutes:seconds (for Made and Answered logs).

5. Do one of the following:

 If necessary, use the keypad, Delete Digit, and Backspace keys to modify the

number. If an outgoing prefix is required to access an external trunk, you must add

the digit(s). Press Dial to call the number.

 Press

 Press Close to return to the previous list.

sfer (Tsf.) or Conference (Conf.)

or at the bottom of the set to display details for another log.

Review Call Log Icons

1. Press the Applications key, press Help, and press Key Icons.

2. Press

logs are any logs that have been generated since the last time you accessed the Call History application.

or to navigate to the list of Call History icons. Note that “New”

Delete Logs

To delete an individual log press the key to the left of the log to display the call details and

then press Delete Log Entry.

To delete all logs by type

1. From the idle display, press Applications

Press the Call Hist feature access key. (Missed Calls) appears next to the key label if

you have missed calls.

2. Press

 Missed to view your missed calls (if any)  Answered to view logs of your incoming calls  Made to view logs of your outgoing calls.

3. Press Delete List to delete all logs from the currently displayed list.

4. You are prompted to confirm the delete. Press Delete.

key and then press Call History.

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Getting Help

To access the 5320 IP Phone help and documentation:

5320 IP Phone – User Guide

1. Press the Applications

2. Press Help. You have the following options:

 Press Launch PC Help to display http://edocs.mitel.com

 Press Key Icons or Quick Help.

 Press

option.

3. Press Close.

or at the bottom of the set to view items for the selected help

key.

Tips for Setting up Your Phone

After you receive your 5320 IP Phone, use the options in the Settings application to customize your phone. After customizing your phone, press the Applications

verify the settings are correct. Now, you are ready to begin using your phone.

key to

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CUSTOMIZING YOUR PHONE

Use the Settings application to customize your phone.

e: The System Administrator can invoke a Lock to Factory default option on a per-

Not

phon

e basis. When this is in effect, the system administrator sets the settings for

Programmable Keys and you cannot change them.

Using the Dial Pad to Enter Information

You can use the standard dial pad keys 0-9, and * and # to enter a name and or number for applications and features. Using the dial pad is the default option. You can also use the on-

screen keyboard by selecting Keyboard while entering text (see Using the On-screen

Keyboard).

The following table illustrates the characters you can enter by pressing a key consecutively. For example, to enter the letter “e”, press the ‘3’ key twice.

Key Characters

5320 IP Phone – User Guide

1 1

2 a b c A B C 2

3 d e f D E F 3

4 g h i G H I 4

5 j k l J K L 5

6 m n o M N O 6

7 p q r s P Q R S 7

8 t u v T U V 8

9 w x y z W X Y Z 9

0 0

* * Spac

‘ ‘

# # . , ( ) +

Characters are automatically inserted after a one-second delay. If you make an error, use

Backspace to make corrections.

Press

or at the bottom of the set to move the cursor forwards or backwards

without deleting characters.

Not

e: When

a text entry window is open, you cannot use the dial pad for dialing.

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Using the On-Screen Keyboard to Enter Information

The onscreen keyboard can be used to enter name and number information into applications and features.

1. When prompted to enter name/number information, press Keyboard to display the on-

screen keyboard.

2. Press Next Page and Previous Page to navigate to the set of characters needed for

your input.

3. Repeatedly press the key next to the character you want to enter until that character is

highlighted. The character is automatically inserted after a one-second delay. If you make an error, press

backwards or forwards. This does not delete any characters. You can press Backspace

to delete characters.

4. After you have entered all the characters, press Save.

5. Continue with text entry as required by the application or press Close.

or at the bottom of the set to move the cursor

Specify Language

5320 IP Phone – User Guide

To specify the language in which prompts and applications display:

1. Press Applications

2. Press Settings.

3. Press the Language setting.

The phone displays the three language selections that are currently programmed in the ICP.

4. Select the appropriate language and press Save.

The phone displays your chosen language.

Note: La

the phone is configured for an unsupported language, the prompts may appear in your selected language but the Application language for the phone defaults to English. The Language window displays "(name of the selected language)(Unsupported)".

nguages supported on the 5320 may differ from those supported on the ICP. If

key.

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