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Mitel
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5220
User Manual
32 pgs408.61 Kb0
User Manual
42 pgs965.9 Kb0
User Manual
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Mitel 5220 User Manual

USER GUIDE
3300 ICP - 4.0
Contents
ABOUT YOUR PHONE
TIPS FOR YOUR COMFORT AND SAFETY
CUSTOMIZING YOUR PHONE
MAKING AND ANSWERING CALLS
1
4
5
7
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CALL HANDLING
Hold 12 Transfer 13 Conference 13 Conference Split 13 Add Held 14 Swap 14 Call Forward 15 Call Forward - Remote 16 Call Forward - End Chaining 16 Call Forward - Forced 17 Call Forward - Override 17 Messaging - Advisory 17 Messaging - Callback 18 Messaging - Cancel Callback 19 Messaging - Cancel All Callbacks 19
12
USING ADVANCED FEATURES
Account Codes 20 Call Park 20 Call Pickup 20 Campon 21 Do Not Disturb 21 Override 21 Paging 21 Direct Paging 22 Reminder 23 Headset Operation 23 Headset Operation (with Feature Control Switch) 24 Music 24 Group Paging / Meet Me Answer 25 Trunk Flash 25 Record a Call 26 Hot Desking 27
20
-ii-
ABOUT YOUR PHONE
The MITEL NETWORKS 5220IP phone has ten fixed-function keys ( SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL, SPEAKER, MICROPHONE, , ), three softkeys, and 14 personal keys with built-in status indicators. The personal key on the bottom right is always your Prime Line; the remaining personal keys can be programmed as:
z Feature keys (for example, Swap). You can program feature keys from
your phone or using the Desktop Tool. Your administrator can also program feature keys.
z Speed Call keys. You can program speed call keys from your phone, or
using the Desktop Tool.
z Line Appearances. Only the administrator can program line appearances.
Note: For more information on the Desktop Tool, talk to your system administrator.
Your phone also features display-assisted selection of features, on-hook dialing, and a large Message Indicator.
Note: When using the SuperKey, press Cancel to back up one menu level.
-1-
1. Display
2. Message Waiting Indicator
3. Softkeys
4. Fixed-Function Keys
5. Volume Control
6. Programmable Feature Keys
-2-
IMPORTANT NOTE FOR HEADSET USERS: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.
Telephone status indicators
When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your phone Flashing rapidly On hold at another phone Flashing slow on/fast off
Using the 5220 IP Phone in Remote Mode
Remote Mode allows the 5220 IP Phone to be used in the home or in other locations away from the office. For information on how to program the 5220 IP Phone for remote operation, refer to the Remote IP Phones Guide available at www.mitel.com
About Feature Access Codes
Use of some features requires dialing access codes. The codes are flexible and may be different than those in this guide. Ask your Administrator for a list of codes you should use.
For Users on Resilient 3300 ICP Systems
If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but the keys and features on your phone stop working. The keys and most features begin working again after you hang up. Normal operation resumes when your phone switches back to the primary system. If your phone is idle and switched to the secondary system, you'll see a flashing square on the display.
-3-
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.
Adjusting the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your phone for better viewing:
1. Press the release tabs on thes sides of the stand.
2. Hinge the two front hooks and snap the two back hooks of the stand into either the upper or lower notches on the back of the phone.
-4-
CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the phone is ringing:
z Press or .
To adjust the Ringer Pitch while the phone is idle:
1. Press SUPERKEY.
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press the Yes softkey.
4. Press the Yes softkey.
5. Press or .
6. Press SUPERKEY.
-5-
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the handset:
z Press or .
Speaker Volume Control
To adjust the Speaker Volume when making an on-hook call or when listening to background music:
z Press or .
Display Contrast Control
To adjust the Display Contrast while your phone is idle:
z Press or .
Feature Keys
You can use the SUPERKEY on your phone or the Desktop Tool to program the personal keys. The Desktop Tool is a browser-based interface that makes programming quick and easy.
For more information on using the Desktop Tool, please contact your System Administrator.
To display information about a key:
1. Press SUPERKEY.
2. Press a personal key or REDIAL.
3. Press SUPERKEY.
To re-program a personal key:
1. Press SUPERKEY.
2. Press the No softkey until "Personal Keys?" appears.
3. Press the Yes softkey.
4. Press a personal key that isn't a line key.
5. Press the Change softkey.
6. Press the No softkey until the desired feature appears.
7. Press the Yes softkey.
8. Press SUPERKEY.
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