USER GUIDE
3300 ICP - 4.0
Contents
ABOUT YOUR PHONE
For Users on Resilient 3300 ICP Systems 3
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset! 4
Protect your hearing 4
Adjusting the viewing angle 4
CUSTOMIZING YOUR PHONE
Ringer Control 5
Handset Receiver Volume Control 6
Speaker Volume Control 6
Display Contrast Control 6
Feature Keys 6
Language Change 7
MAKING AND ANSWERING CALLS
1
4
5
7
Make a call 7
Answer a call 7
Phonebook 8
Redial 8
Redial - Saved Number 8
Speed Call Keys 9
Speed Call - Personal 10
Handsfree Operation 11
Auto-Answer 12
-i-
CALL HANDLING
Hold 12
Transfer 13
Conference 13
Conference Split 13
Add Held 14
Swap 14
Call Forward 15
Call Forward - Remote 16
Call Forward - End Chaining 16
Call Forward - Forced 17
Call Forward - Override 17
Messaging - Advisory 17
Messaging - Callback 18
Messaging - Cancel Callback 19
Messaging - Cancel All Callbacks 19
12
USING ADVANCED FEATURES
Account Codes 20
Call Park 20
Call Pickup 20
Campon 21
Do Not Disturb 21
Override 21
Paging 21
Direct Paging 22
Reminder 23
Headset Operation 23
Headset Operation (with Feature Control Switch) 24
Music 24
Group Paging / Meet Me Answer 25
Trunk Flash 25
Record a Call 26
Hot Desking 27
20
-ii-
ABOUT YOUR PHONE
The MITEL NETWORKS 5220IP phone has ten fixed-function keys
( SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL,
SPEAKER, MICROPHONE, , ), three softkeys, and 14 personal keys
with built-in status indicators. The personal key on the bottom right is
always your Prime Line; the remaining personal keys can be programmed
as:
z Feature keys (for example, Swap). You can program feature keys from
your phone or using the Desktop Tool. Your administrator can also
program feature keys.
z Speed Call keys. You can program speed call keys from your phone, or
using the Desktop Tool.
z Line Appearances. Only the administrator can program line appearances.
Note: For more information on the Desktop Tool, talk to your system
administrator.
Your phone also features display-assisted selection of features, on-hook
dialing, and a large Message Indicator.
Note: When using the SuperKey, press Cancel to back up one menu level.
-1-
1. Display
2. Message Waiting Indicator
3. Softkeys
4. Fixed-Function Keys
5. Volume Control
6. Programmable Feature Keys
-2-
IMPORTANT NOTE FOR HEADSET USERS:
Mitel Networks Headsets with Feature Control Switch must be installed in the
dedicated headset jack (the jack nearest the front of the set). Installation
will disable your handset microphone. Disconnecting the headset at the jack
or at the quick-disconnect plug restores handset operation.
Telephone status indicators
When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your phone Flashing rapidly
On hold at another phone Flashing slow on/fast off
Using the 5220 IP Phone in Remote Mode
Remote Mode allows the 5220 IP Phone to be used in the home or in other
locations away from the office. For information on how to program the 5220
IP Phone for remote operation, refer to the Remote IP Phones Guide
available at www.mitel.com
About Feature Access Codes
Use of some features requires dialing access codes. The codes are flexible
and may be different than those in this guide. Ask your Administrator for a
list of codes you should use.
For Users on Resilient 3300 ICP Systems
If during a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
but the keys and features on your phone stop working. The keys and most
features begin working again after you hang up. Normal operation resumes
when your phone switches back to the primary system. If your phone is idle
and switched to the secondary system, you'll see a flashing square on the
display.
-3-
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
Adjusting the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your phone for better viewing:
1. Press the release tabs on thes sides of the stand.
2. Hinge the two front hooks and snap the two back hooks of the stand into
either the upper or lower notches on the back of the phone.
-4-
CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the phone is ringing:
z Press or .
To adjust the Ringer Pitch while the phone is idle:
1. Press SUPERKEY.
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press the Yes softkey.
4. Press the Yes softkey.
5. Press or .
6. Press SUPERKEY.
-5-
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
z Press or .
Speaker Volume Control
To adjust the Speaker Volume when making an on-hook call or when
listening to background music:
z Press or .
Display Contrast Control
To adjust the Display Contrast while your phone is idle:
z Press or .
Feature Keys
You can use the SUPERKEY on your phone or the Desktop Tool to program
the personal keys. The Desktop Tool is a browser-based interface that
makes programming quick and easy.
For more information on using the Desktop Tool, please contact your System
Administrator.
To display information about a key:
1. Press SUPERKEY.
2. Press a personal key or REDIAL.
3. Press SUPERKEY.
To re-program a personal key:
1. Press SUPERKEY.
2. Press the No softkey until "Personal Keys?" appears.
3. Press the Yes softkey.
4. Press a personal key that isn't a line key.
5. Press the Change softkey.
6. Press the No softkey until the desired feature appears.
7. Press the Yes softkey.
8. Press SUPERKEY.
-6-
Language Change
To change the display language:
1. Press SUPERKEY.
2. Press the No softkey until "Language?" appears.
3. Press the Yes softkey.
4. Press the Change softkey.
5. Press the No until the desired language appears.
6. Press the Yes softkey.
MAKING AND ANSWERING CALLS
Make a call
1. Lift the handset.
2. If you want to use a Non-Prime Line, press a Line Appearance key.
3. Dial the number,
-OR-
Press a Speed Call key.
-OR-
Press REDIAL.
Answer a call
z Lift the handset.
-OR-
Press the flashing Line appearance key and lift the handset.
-7-
Phonebook
For each letter in the name, press the appropriate key on the keypad until
the letter is shown in the display; for example, if the letter C is required,
press the digit 2 three times. Use the softkey to correct errors. If the next
letter in a name is on the same key as the previous letter, press the
softkey before proceeding. If required, use the softkey to add a space
between the first and last name.
To use Phonebook:
1. Press the Phonebook softkey.
2. Enter the name of the desired party.
3. Press the Lookup softkey.
4. If no match exists, edit the original entry.
5. If the name is not unique, press the Next softkey.
6. Do one of the following:
To make the call, press the Call softkey.
To edit the entry, press the Retry softkey.
To exit, press SUPERKEY.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Press REDIAL.
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift the handset.
2. Dial **79.
To Redial a saved number:
1. Lift the handset.
2. Dial *6*.
-8-
Speed Call Keys
You may use Speed Call Keys to make a call or to send a string of digits
during a call (press a Speed Call Key during a call to send a multi-digit
password, for instance).
To dial a stored Speed Call number:
1. Lift the handset.
2. Press a Speed Call key.
To store a Speed Call number:
1. Press SUPERKEY.
2. Press the No softkey until "Personal Keys?" appears.
3. Press the Yes softkey.
4. Press a personal key that isn`t a line key.
5. Press the Change softkey.
6. Press the Yes softkey.
7. Do one of the following:
To enter a new number, dial the number. Press HOLD between digits
to create a pause during dialing; press HOLD more than once to
lengthen the pause.
To enter a trunk flash, press TRANS/CONF. (See "Trunk Flash" for
more information about the use of this feature.)
To enter the last number dialed, press REDIAL.
8. If you want the number to be private, press the Priv softkey.
9. Press the Save softkey.
0. Press SUPERKEY.
-9-
Speed Call - Personal
To dial a stored personal Speed Call number:
1. Lift the handset.
2. Dial 58.
3. Enter an index number between 00 and 09.
To store a personal Speed Call number:
1. Lift the handset.
2. Dial 67.
3. Enter an index number between 00 and 09.
4. Dial the number to be stored (press Hold between digits to create a
pause during dialing - press Hold more than once to lengthen the
pause).
5. Hang up.
-10-
Handsfree Operation
To use Handsfree Operation to make calls:
1. If you want to use a Non-Prime Line, press a Line Appearance key.
2. Dial the number.
3. Communicate by using the speaker and the microphone.
To use Handsfree Operation to answer calls:
1. Press the flashing line key.
2. Communicate by using the speaker and the microphone.
To hang up while using Handsfree Operation:
z Press SPEAKER.
To temporarily disable the microphone during Handsfree Operation:
Press MICROPHONE (the microphone LED turns off).
z
To re-enable the microphone and return to the conversation:
z Press MICROPHONE (the microphone LED turns on).
To disable Handsfree Operation:
z Lift the handset.
To return to Handsfree Operation:
1. Press SPEAKER.
2. Hang up.
-11-
Auto-Answer
To enable or disable Auto-Answer:
1. Press SUPERKEY.
2. Press the No softkey until "Auto Answer?" appears.
3. Do one of the following:
To enable Auto-Answer, press the TurnOn softkey.
To disable Auto-Answer, press the TurnOff softkey.
To answer a call when you hear ringback:
z Communicate by using the speaker and the microphone.
To terminate a call:
z Press CANCEL.
-OR-
Wait for the caller to hang up.
CALL HANDLING
Hold
To place a call on Hold:
z Press Hold.
To retrieve a call from Hold:
1. Lift the handset.
2. Press the flashing line key.
To retrieve a call from Hold at another station:
z Press the flashing line key.
-OR-
Dial **1 and the number of the station that placed the call on Hold.
-12-
Transfer
To Transfer an active call:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and hang up.
To cancel the Transfer, press CANCEL.
To transfer an active call during headset operation:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. To complete the Transfer, press the Release feature key.
Conference
To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1. Press TRANS/CONF.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press TRANS/CONF.
To leave a Conference:
z Hang up.
Conference Split
To Split a Conference and speak privately with the original party:
z Press the Split softkey.
-13-
Add Held
To move a call on Hold to another line appearance:
1. Press the available line key.
2. Press the Addheld softkey.
3. Press the flashing line key.
To add a call on Hold to an existing conversation or conference:
1. Press the Addheld softkey.
2. Press the flashing line key.
Swap
To call another party when you are in an established two-party call:
1. Press TRANS/CONF.
2. Dial the number.
To alternate between the two parties:
Press the Trade softkey.
z
-14-
Call Forward
Call Forward lets you redirect incoming calls to an alternate number. Always
redirects all incoming calls regardless of the state of your phone. B-Int
redirects internal calls when your phone is busy, and B-Ext redirects external
calls when your phone is busy. NA-Int redirects internal calls after several
rings if you don't answer, and NA-Ext redirects external calls after several
rings if you don't answer.
Note: For information about "I'm Here?", see Call Forward - Remote.
To program Call Forward:
1. Press SUPERKEY.
2. Press the No softkey until "Call Forwarding?" appears.
3. Press the Yes softkey.
4. Press the Next softkey until the type of Call Forward appears (see
above).
5. Press the Review softkey.
6. If a number is already programmed, press the Change softkey.
7. Press the Program softkey.
8. Dial the destination number.
9. Press the Save softkey.
To turn Call Forward on and off (once it has been programmed):
1. Press SUPERKEY.
2. Press the No softkey until "Call Forwarding?" appears.
3. Press the Yes softkey.
4. Press the Next softkey until the type of Call Forward appears.
5. Press the Review softkey.
6. Press the Change softkey.
7. Do one of the following:
To turn Call Forward on, press the TurnOn softkey.
To turn Call Forward off, press the TurnOff softkey.
-15-
Call Forward - Remote
To forward calls from a remote station to your current location:
1. Press SUPERKEY.
2. Press the No softkey until "Call Forwarding?" appears.
3. Press the Yes softkey.
4. Press the Next softkey until "I Am Here" appears.
5. Press the Yes softkey.
6. Dial the extension of the remote station.
7. Press the Save softkey.
To cancel Call Forward - Remote from the station that set the remote
forwarding:
1. Lift the handset.
2. Dial **77.
3. Dial the extension of the remote station.
4. Hang up.
To cancel Call Forward - Remote from the station that was forwarded:
1. Press SUPERKEY.
2. Press the No softkey until "Call Forwarding?" appears.
3. Press the Yes softkey.
4. Press the Review softkey.
5. Press the Change softkey.
6. Press the TurnOff softkey.
7. Press SUPERKEY.
Call Forward - End Chaining
To ensure that calls do not get forwarded again by the destination
number:
1. Lift the handset.
2. Dial 64.
3. Hang up.
To again allow calls to be forwarded by the destination number:
1. Lift the handset.
2. Dial **73.
3. Hang up.
-16-
Call Forward - Forced
To force an incoming call to be forwarded:
Press the Forward softkey.
z
Call Forward - Override
To override Call Forward and ring a station:
1. Lift the handset.
2. Dial *1*.
3. Dial the extension number.
Messaging - Advisory
To turn Messaging - Advisory on:
1. Press SUPERKEY.
2. Press the No softkey until "Advisory Msgs?" appears.
3. Press the Yes softkey.
4. Press the Next softkey until the desired message appears.
5. Press the TurnOn softkey.
To turn Messaging - Advisory off:
1. Press SUPERKEY.
2. Press the No softkey until "Advisory Msgs?" appears.
3. Press the Yes softkey.
4. Press the TurnOff softkey.
-17-
Messaging - Callback
To leave a message waiting indication on a phone when you hear busy
or ringback tone:
z Press MESSAGE or the Callback softkey.
To respond to a message waiting condition on your phone:
1. Press MESSAGE.
2. If a password is required, dial your password and press the Enter
softkey.
3. Press the Yes softkey.
4. Do one or all of the following (if required):
To display the time the message was sent, press the More softkey.
To display the number of the caller, press the More softkey twice.
5. Do one of the following:
To call the message sender, press the Call softkey.
To delete the message, press the Erase softkey.
To view the next message, press MESSAGE.
To check for messages from a remote station:
1. Press SUPERKEY.
2. Press the No softkey until "Remote Msging?" appears.
3. Press the Yes softkey.
4. Dial your extension number.
5. Press the Enter softkey.
6. If a password is required, enter your password and press the Enter
softkey.
7. Press the Yes softkey.
-18-
To set, change, or clear a password (up to 7 digits, not including 0):
1. Press SUPERKEY.
2. Press the No softkey until "Set Password?" appears.
3. Press the Yes softkey.
4. Do one of the following:
To enter a new password, enter your password.
To change or clear your password, enter your current password.
5. Press the Enter softkey.
6. If you are changing or clearing your password, do one of the following:
To change your password, enter your new password and press the
Enter softkey.
To clear your password, enter 0.
7. Enter your new password again.
8. If you are setting up or changing a password, press the Enter softkey.
9. Press SUPERKEY.
Messaging - Cancel Callback
To cancel a Callback:
1. Lift the handset.
2. Dial *1#.
3. Dial the number of the called station.
4. Hang up.
Messaging - Cancel All Callbacks
To cancel all Callbacks:
1. Lift the handset.
2. Dial #1.
3. Hang up.
-19-
USING ADVANCED FEATURES
Account Codes
To use Forced Account Codes:
1. Lift the handset.
2. Dial the Account Code digits.
3. Press #.
To enter an Account Code during a call:
1. Press SUPERKEY.
2. Press the Yes softkey.
3. Dial the Account Code digits.
4. Press the Save softkey.
5. Do one of the following:
For a verified account code, press the Yes softkey.
For a non-verified account code, press the No softkey.
Call Park
To retrieve a call parked by the attendant:
1. Lift the handset.
2. Dial *23.
3. Dial the console ID and the Hold Slot number.
Call Pickup
To answer a call that is ringing at another station in your Pickup
Group:
1. Lift the handset.
2. Press the Pickup softkey.
To answer a call that is ringing at a station not in your Pickup Group:
1. Lift the handset.
2. Dial **6.
3. Dial the number of the ringing station.
-20-
Campon
To Campon to a busy station:
Press the Wait softkey.
z
To retrieve a call when you hear Campon tone:
z Press the Trade softkey.
Do Not Disturb
To activate or deactivate Do Not Disturb:
z Press the Do Not Disturb feature key.
To activate Do Not Disturb from a remote station:
1. Lift handset.
2. Dial **5.
3. Dial the number of the station to which Do Not Disturb is to apply.
4. Hang up.
To deactivate Do Not Disturb from a remote station:
1. Lift handset.
2. Dial ##5.
3. Dial the number of the station with Do Not Disturb activated.
4. Hang up.
Override
To use Override when you encounter busy or DND tone:
Press the Intrude feature key.
z
Paging
To use Paging:
1. Lift handset.
2. Press the Pager feature key.
3. Dial the Paging zone number (if required).
4. Make the announcement.
-21-
Direct Paging
Direct Paging allows you to page a party through their phone speaker. If the
paged party has Off-Hook Voice Announce enabled, the page will be heard
even when the party is on a handset or headset call.
To page a party:
1. Lift the handset.
2. Press the Direct Paging feature key.
3. Dial the extension number.
4. Speak to the dialed party after the tone.
If Handsfree Answerback has been turned on at your phone and you receive
a Direct Page while your phone is idle, or while you are on a handset of
headset call, a handsfree call will automatically be established after a single
burst of tone.
The following instructions assume that Handsfree Answerback is not enabled
on your phone.
To answer a Direct Page (indicated by a single burst of tone):
z Lift handset.
- OR -
Press MICROPHONE.
To answer a page while using the handset:
z Press MICROPHONE.
To enable or disable Handsfree Answerback:
z Press MICROPHONE while the phone is idle.
-22-
Reminder
To program a Reminder:
1. Press SUPERKEY.
2. Press the No softkey until "Timed Reminder?" appears.
3. Press the Yes softkey.
4. Enter the time in 24-hour format.
5. Press the Save softkey.
To view, change, and/or cancel a pending Reminder:
1. Press SUPERKEY.
2. Press the No softkey until "Timed Reminder?" appears.
3. Press the Yes softkey.
4. Do one of the following:
To change the Reminder, press the Change softkey, enter the new
time, and press the Save softkey.
To cancel the Reminder, press the Clear softkey.
To exit without canceling the Reminder, press SUPERKEY.
To acknowledge a Reminder when your phone rings once:
z Press the Confirm softkey.
Headset Operation
To enable Headset Operation:
z Press the Headset feature key.
To answer a call (when Auto Answer is disabled):
z Press the flashing line key.
To hang up:
z Press CANCEL.
To disable Headset Operation:
z Press the Headset feature key.
-23-
Headset Operation (with Feature Control Switch)
IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch
must be installed in the dedicated headset jack (the jack nearest the front of
the phone). Installation will disable your handset microphone. Disconnecting
the headset at the jack or at the quick-disconnect plug restores handset
operation. If handset operation is required for an extended period of time,
you should press the Headset feature key to return the phone to handset
mode.
To enable Headset Operation:
z Press the Headset feature key.
To answer a call:
z Press flashing Line Appearance key
-OR-
Quickly press and release the headset's feature control switch.
To mute the headset microphone:
z Press and hold the headset's feature control switch.
To hang up:
z Press CANCEL.
-OR-
Quickly press and release the headset's feature control switch.
To disable Headset Operation:
z Press the Headset feature key.
Music
To turn Music on and off when the phone is idle:
1. Press SUPERKEY.
2. Press the No softkey until "Music?" appears.
3. Do one of the following:
To turn the music on, press the TurnOn softkey.
To turn the music off, press the TurnOff softkey.
4. Press SUPERKEY.
-24-
Group Paging / Meet Me Answer
Group Paging allows you to page a group of phones through their built-in
speakers. You can belong to to as many as three paging groups with one
group designated as your "prime" group.
When you need to respond to a Group Page but don't know the identity or
extension number of the paging party, use the Meet Me Answer feature. You
have up to 15 minutes after receiving the page to use Meet Me Answer.
To make a Group Page:
1. Lift the handset.
2. Press Direct Page or dial *37.
3. Do one of the following:
To page your prime page group, press #.
To page a specific page group, dial the page group directory number.
4. Speak to the dialed party after the tone.
To respond to a Group Page by using Meet Me Answer:
1. Lift handset.
2. Dial *88.
3. Do one of the following:
To respond to a page from your prime page group, press #.
To respond to a page from a specific page group, dial the page group
directory number.
Trunk Flash
The Trunk Flash feature allows you to access Centrex features (if available)
while you are talking on an outside call.
To flash a trunk while talking on an outside call:
1. Press TRANS/CONF.
2. Dial *57 for a single flash or *56 for a double flash.
3. Wait for dial tone.
4. Dial the Centrex feature access code.
-25-
Record a Call
This feature uses your voice mail system to record your phone
conversations.
Note: You may be required by law to inform the other party that you are
recording the conversation. For specific instructions, consult your system
administrator.
To start recording while on a two-party call:
z Press the Record Call key. (See Feature Keys elsewhere in this guide for
instructions on programming a Record Call key to your phone.)
Note: Your system may be programmed to automatically begin recording
external calls when you or the other answers.
To pause recording:
z Press the Pause softkey.
To resume recording after pausing:
z Press the Resume softkey.
To stop a recording without saving it:
Press the Stop&Erase softkey.
z
To stop and save a recording:
z Press the Stop&Save softkey.
Putting the call on hold saves the recording; taking the call off hold starts a
new recording. Depending on system programming, hanging up, or pressing
TRANS/CONF or a DSS key, may also save the recording.
To listen to a recording:
1. Lift the handset.
2. Access your voice mailbox.
3. Follow the prompts to retrieve the recording.
-26-
Hot Desking
Hot Desking allows you to log into the telephone system from any phone
designated as a Hot Desk phone. Simply log in at the phone using your
assigned Hot Desk User Extension Number and the phone immediately
assumes all your speed dials, features keys, call forwarding setup, and line
appearances - even your language preference for the display. Any changes
you make to the phone while you are logged in--for example, adding a
speed dial--are saved to your personal profile. Logging in activates your
profile on any phone that supports Hot Desking.
Note: All Hot Desking profiles have 13 programmable keys. If you log into a
phone that has a fewer number of keys, the extra ones are "hidden". Only
the use of the extra keys is lost, not the features assigned to them.
To log into a Hot Desking phone (the phone must be idle):
1. Press the HotDesk softkey.
2. Press the Login softkey.
3. Enter your Hot Desk User Extension Number
4. Press the OK softkey.
To log out of Hot Desking phone (the phone must be idle):
1. Press the HotDesk softkey.
2. Press the Logout softkey.
3. Press the Confirm sofkey.
Note: Your profile can only be active on one phone at a time. If you log in
from another phone without logging out from the first one, the system will
automatically deactivate your profile on the first phone.
Hot Desk Remote Logout
A user that has forgotten to log out of a Hot Desking phone can be logged
out using any phone that supports Hot Desk Remote Logout.
To remotely log out a Hot Desking phone:
1. Dial 111.
2. Dial the Hot Desk User Extension Number that you want to log out.
-27-
TM
, ® Trademark of Mitel Networks Corporation.
© Copyright 2003, Mitel Networks Corp or ation .
All rights reserved.
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