Mitel 5201 User Manual 2

USER GUIDE

SX-200 ICP - 1.0

Contents

ABOUT YOUR PHONE

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset! 2
Protect your hearing 2

CUSTOMIZING YOUR PHONE

Ringer Control 3
Handset Receiver Volume Control 3

MAKING AND ANSWERING CALLS

Make a Call 3
Answer a Call 3
Redial 3

CALL HANDLING

1

2

3

3

4

Hold 4
Transfer 4
Conference 4
Broker's Call 5
Call Forward 5
Call Forward - I'm Here 6
Messaging - Callback 6

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USING ADVANCED FEATURES

Account Codes 7
Callback 7
Call Park 8
Call Pickup 8
Call Park - Destination Phone 9
Campon 9
Do Not Disturb 9
Override 9
Paging - PA 10
Paging - Direct 10
Paging - All Set 10
Paging - Group 10
Intercom 11
Reminder 11
Reminder - Multiple 12
Phonebook 12
Door Opener 13

7

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ABOUT YOUR PHONE

The MITEL NETWORKS 5201 IP PHONE has five fixed-function keys ( HOLD,
MESSAGE, TRANS/CONF, , ) and a Message indicator.

1. Handset

2. Speaker

3. Volume Control

4. Message Waiting Indicator

5. Function Keys

6. Keypad

Telephone status indicators

Line Status Indicator Meaning
Idle Off
Busy On
Ringing Flashing slowly
On hold at your phone Flashing rapidly
On hold at another phone Flashing slow on/fast off

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A

bout Feature Access Codes

Use of some features requires dialing access codes. The codes are flexible
and may be different than those in this guide. Ask your Administrator for a
list of codes you should use.

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.

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CUSTOMIZING YOUR PHONE

Ringer Control

To adjust the Ringer Volume while the phone is ringing:

z Press or .

To adjust the ringer pitch:

1. Lift the handset.

2. Dial 02.

3. Dial 33.

4. Press or .

5. Hang up.

Handset Receiver Volume Control

To adjust the Handset Receiver Volume when you are using the
handset:

z Press or .

MAKING AND ANSWERING CALLS

Make a Call

1. Lift the handset.

2. Dial the number.

Answer a Call

z Lift the handset.

Redial

To redial the last number that you manually dialed:

1. Lift the handset.

2. Dial 30.

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CALL HANDLING

Hold

To place a call on Hold:

z Press HOLD.

To retrieve a call from Hold:

z Press HOLD.

To retrieve a call that has been placed on Hold at another extension:

1. Lift the handset.

2. Dial 23.

3. Dial the number of the extension that placed the call on Hold.

Transfer

To Transfer an active call:

1. Press TRANS/CONF.

2. Dial the number of the third party.

3. Do one of the following:

 To complete the Transfer, hang up.

To announce the Transfer, wait for an answer, consult, and hang up.



 To cancel the Transfer, press TRANS/CONF.

Conference

To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:

1. Press TRANS/CONF.

2. Dial the number of the next party.

3. Wait for an answer.

4. Press TRANS/CONF.

To leave a Conference:

z Hang up.

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Broker's Call

To call another party when you are in an established two-party call:

1. Press TRANS/CONF.

2. Dial the number.

To alternate between the two parties:

z Press TRANS/CONF.

Call Forward

To program and activate Call Forward:

1. Lift the handset.

2. Do one of the following:

 To redirect internal calls, dial 04.
 To redirect external calls, dial 05.
 To redirect both internal and external calls, dial 03.

3. Do one of the following:

 To redirect all calls, press 1.
 To redirect calls when your telephone is busy, press 2.
 To redirect calls when you don't answer, press 3.
 To redirect calls when your telephone is busy or when you don't

answer, press 4.

4. Dial the destination number.

5. Hang up.

To cancel Call Forward:

1. Lift the handset.

2. Do one of the following:

 To cancel the redirect of internal calls, dial 04.

To cancel the redirect of external calls, dial 05.



 To cancel the redirect of both internal and external calls, dial 03.

3. Hang up.

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Call Forward - I'm Here

To forward calls from a remote extension to your current location:

1. Lift the handset.

2. Dial 06.

3. Dial the number of the remote extension.

4. Hang up.

To cancel Call Forward - I'm Here from the extension that set the
remote forwarding:

1. Lift the handset.

2. Dial 07.

3. Dial the extension of the remote extension.

4. Hang up.

To cancel Call Forward - I'm Here from the extension that was
forwarding:

1. Lift the handset.

2. Dial 03.

3. Hang up.

Messaging - Callback

To leave a Callback Message on a telephone when you hear busy or
ringback tone:

z Press MESSAGE.

To respond to a Message Waiting condition on your telephone:

1. Lift the handset.

2. Press MESSAGE.

A call is placed to the message sender (voice mail system or extension user)
that left the oldest message.

If the extension is busy or the user does not answer, you can send the user
a Callback message by pressing the MESSAGE key again. This cancels the
Callback message on your extension.

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USING ADVANCED FEATURES

Account Codes

To access a trunk via Account Code entry:

1. Lift the handset.

2. Dial 01.

3. Dial the Account Code digits followed by # if required.

Whether the # is required depends on system programming. If you omit
it and do not hear dial tone shortly after entering the last digit in the
account code, press #. Wait for dial tone, and then proceed to the next
step.

4. Dial the trunk call.

Callback

To request a Callback when you reach a busy extension:

1. Dial 20.

2. Hang up.

To request a Callback when the extension does not answer:

1. Hang up.

2. Lift the handset.

3. Dial 43.

4. Dial the number of the unanswered extension.

5. Hang up.

To answer a Callback:

z Lift the handset.

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Call Park

To park a call:

1. Press TRANS/CONF.

2. Dial 33.

3. Hang up.

To retrieve a parked call from your phone:

Lift the handset.

z

To retrieve a call parked by another extension:

1. Lift the handset.

2. Dial 23.

3. Dial the number of the extension that parked the call.

Call Pickup

To answer a call that is ringing at another extension in your Pickup
Group:

1. Lift the handset.

2. Dial 08.

To answer a call that is ringing at a extension not in your Pickup
Group:

1. Lift the handset.

2. Dial 09.

3. Dial the number of the ringing extension.

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Call Park - Destination Phone

Call Park - Destination Phone allows you to park an answered call on another
phone. If a parked call is not retrieved after a specified length of time, a
reminder occurs.

To park an active call on another phone:

1. Press TRANS/CONF to get dial tone.

2. Dial *62, and then dial the extension of the destination phone.
If the call is parked successfully, dial tone, busy tone or a page occurs. If
the call is not parked, reorder tone occurs.

To retrieve a call parked on another phone:

z Dial *22.

Campon

To campon to a busy extension:

z Wait for the 10-second time-out period to expire.

Do Not Disturb

To activate Do Not Disturb:

1. Lift the handset.

2. Dial 10.

3. Dial 1.

4. Hang up.

To deactivate Do Not Disturb:

1. Lift the handset.

2. Dial 10.

3. Dial 2.

4. Hang up.

Override

To use Override when you encounter busy tone:

z Dial 31.

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Paging - PA

A

To use Paging:

1. Lift the handset.

2. Do one of the following:

 To page the default zone, dial 12.
 To page a specific zone, dial 13 followed by the zone number (0-9).

3. Make the announcement.

Paging - Direct

To page an extension that has Whisper Announce or Off-Hook Voice

nnounce enabled:

1. Lift the handset.

2. Dial *48.

3. Dial the extension number.

4. Page the called party.

Paging - All Set

To page all telephones simultaneously through their speakers:

1. Lift the handset.

2. Dial *48.

3. Press *.

4. Page the called party.

Paging - Group

To page all extensions in a paging group simultaneously through their
speakers:

1. Lift the handset.

2. Dial *48.

3. Press #.

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Intercom

An Intercom call is a call between two extensions, which either pages or
rings the called extension.

To switch between a ringing intercom call to a paged intercom call:

1. Make a call.

2. Dial *48.

Reminder

To set or modify a timed reminder:

1. Lift the handset.

2. Dial 32.

3. Set a time by entering the hour and minutes in 24-hour format. For
example, entering 1415 sets a reminder for 2:15 PM.
You hear dial tone if the time is valid; reorder tone if it is invalid.

To cancel a timed reminder:

1. Lift the handset.

2. Dial 32.

3. Hang up.

To acknowledge the reminder (indicated by five rings).

Lift the handset.

z

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Reminder - Multiple

To set multiple reminders (up to three):

1. Lift the handset.

2. Dial 32.

3. Dial # followed by the number of the timer (#1, #2, or #3). To repeat
the timer daily, dial *.

4. Set a time by entering the hour and minutes in 24-hour format. For
example, entering 1415 sets a reminder for 2:15 PM.
You hear dial tone if the time is valid; reorder tone if it is invalid.

5. Repeat for each additional timer.

To cancel the Timer 1 reminder:

1. Lift the handset.

2. Dial 32 followed by 9999.

3. Replace the handset.

The reminder is cancelled.

To cancel multiple reminders:

1. Lift the handset.

2. Dial 32.

3. Dial # followed by the timer number (#1, #2, or #3).

4. Dial 9999.

5. Replace the handset.

To acknowledge the reminder (indicated by five rings).

z Lift the handset.

Phonebook

To access the Phonebook:

1. Dial *65.

2. Using the keypad, enter the name or extension of the person you wish to
call.

Note: Only extensions that have a voice mailbox can be dialed using
Phonebook.

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Door Opener

Door Opener allows you to operate a third-party door opener. For example,
when someone requires entry into a third-party building, a designated
extension (or extensions) rings and on answering, the extension user can
dial a feature access code to open the door.

To use Door Opener:

z Dial *65.

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TM

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© Copyright 2003, Mitel Networks Corp or ation .

All rights reserved.