MACK CXU Operator's Manual

Mack

CXU Series

Mack® Pinnacle

Series

(CXU Series)

Mack® Pinnacle

Series

(CXU Series)

21394648

21394648 21394648

April 2010

Foreword

Theinformationinthismanual appliestovehiclesbuiltApril2010andlater. Pleasekeepthismanual inthevehicleatalltimes.

Note:Illustrationsinthismanualareusedforreferenceonlyandmay differslightlyfromtheactualvehicle.However,keycomponents addressedinthisdocumentarerepresentedasaccuratelyaspossible.

TheNationalHighwayTrafcSafetyAdministration(NHTSA)and MACKTrucksInc.shouldbeinformedimmediatelyifyoubelievethat thevehiclehasadefectthatcouldcauseacrash,injuryordeath.

ContactNHTSAbycallingtheAutoSafetyHotlineat1(888) 327-4236,bywritingtoNHTSA,U.S.DepartmentofTransportation, Washington,DC20590,byTTYat1(800)424-9153,orvisittheir websiteatwww .nhtsa.dot.gov.

MACK TRUCKS INC.

Greensboro,NCUSA

Ordernumber:PV776-21394648

Allrightsreserved.Nopartofthispublicationmaybereproduced, storedinretrievalsystem,ortransmittedinanyformsbyanymeans, electronic,mechanical,photocopying,recordingorotherwise,without thepriorwrittenpermissionof MACK TRUCKS Inc.

Contents

INTRODUCTION............................................................................................................1

TOTHEOWNER..........................................................................................................1

InAppreciation..........................................................................................................1

AboutThisHandbook................................................................................................2

THEVEHICLE..............................................................................................................3

BasicConguration...................................................................................................3

VehicleManagementandControlSystem(V-MAC®).............................................3

COMPONENTIDENTIFICA TION..............................................................................4

VINLocations............................................................................................................4

EngineIdentication..................................................................................................5

EngineInformationPlate...........................................................................................6

CleanIdleEngines.....................................................................................................7

TransmissionIdentication........................................................................................8

WARRANTYINFORMA TION..................................................................................11

AirBrakeSystem.....................................................................................................11

SERVICELITERA TURE............................................................................................12

TS576–MACKClass8–ComponentsServiceManual.........................................12

TS473–Class8–CustomCollatedServiceManual..............................................12

TS473E–Class8–CustomCollatedServiceManualonCD................................12

CUSTOMERSER VICE..............................................................................................13

Call1-800-866-1177forMACKOneCall™...........................................................13

QuestionsandComplaints.......................................................................................13

Addresses.................................................................................................................14

AdditionalAssistance..............................................................................................14

REPORTINGSAFETYDEFECTS.............................................................................16

UnitedStates............................................................................................................16

Canada......................................................................................................................16

Mexico.....................................................................................................................16

EVENTDA T ARECORDINGDEVICES...................................................................17

.................................................................................................................................17

SAFETYINFORMATION...........................................................................................18

SAFETYSTA TEMENT..............................................................................................18

CERTIFICA TIONLABELS........................................................................................20

SafetyCerticationLabel........................................................................................20

ADVISORYLABELS.................................................................................................22

AdvisoryLabelLocations(OnV ehicle)..................................................................22

.................................................................................................................................30

TRUCK-TRACTORCONSPICUITY.........................................................................34

CABENTRY/EXIT.....................................................................................................35

Three-LimbContact.................................................................................................35

DriverSide...............................................................................................................37

PassengerSide.........................................................................................................39

DeckPlateAccess....................................................................................................41

SAFETYTIPSFORCOLDWEA THEROPERA TION.............................................43

DriverVisibility.......................................................................................................43

AuxiliaryCabHeater...............................................................................................44

CabDoorSealsandKeyLocks...............................................................................45

OutsideMirrorHeater..............................................................................................45

AirHornSnowShield..............................................................................................46

EmergencyReectorKit..........................................................................................46

FireExtinguisher(Optional)....................................................................................46

INSTRUMENTSANDCONTROLS...........................................................................47

CABINTERIOR..........................................................................................................47

INSTRUMENTP ANEL..............................................................................................48

Tell-T ales..................................................................................................................48

PanelArrangement...................................................................................................48

INSTRUMENTP ANELGAUGELAYOUT..............................................................49

PanelA.....................................................................................................................50

PanelB.....................................................................................................................51

PanelC.....................................................................................................................53

PanelD.....................................................................................................................54

MovingRegeneration...............................................................................................69

ParkedRegeneration................................................................................................70

DPFINHIBITROADSPEEDLIMITING(RSL)...................................................72

FunctionofOptionalSwitches.................................................................................77

CABCLIMA TECONTROL.......................................................................................84

SLEEPERCLIMA TECONTROL..............................................................................86

LIGHTCONTROLP ANEL........................................................................................87

LOWERCONSOLEP ANEL......................................................................................88

STEERINGCOLUMN................................................................................................89

CombinationStarterandElectricalSwitch..............................................................89

SteeringWheelAdjustment.....................................................................................89

TurnSignalLever....................................................................................................90

StalkSwitch(IfEquipped,Co-Pilot®Only)...........................................................91

FLOORPEDALS........................................................................................................93

MISCELLANEOUSCONTROLS..............................................................................94

DomeLight..............................................................................................................94

InteriorCabLights(SleeperCab)............................................................................95

AirHorn...................................................................................................................95

FreshAirV ent..........................................................................................................96

CabAirFilter...........................................................................................................97

Microphone..............................................................................................................97

AccessoryPowerOutlets.........................................................................................98

OPERATION................................................................................................................101

PRE-TRIPINSPECTIONANDDAILYMAINTENANCE.....................................101

Pre-TripInspectionQuickList..............................................................................102

NewV ehicleBreak-In............................................................................................113

WINDSHIELDW ASHERRESERVOIR..................................................................116

HOODOPERA TION.................................................................................................117

OpeningtheHood..................................................................................................117

ClosingtheHood...................................................................................................119

LockingtheHood..................................................................................................120

HOSETENDERS......................................................................................................121

DOORS......................................................................................................................122

StandardDoorPanel..............................................................................................122

PowerDoorPanel(Optional).................................................................................123

OpeningtheCabDoor...........................................................................................124

LockingtheCabDoor............................................................................................124

PowerWindowRegulators....................................................................................124

REMOTEKEYLESSENTRY—(OPTIONAL)......................................................125

TransmitterOperations..........................................................................................126

BatteryReplacement..............................................................................................127

SEATBEL TS.............................................................................................................130

SeatBeltOperation................................................................................................130

FasteningSeatBelt................................................................................................130

AdjustableD-RingShoulderBelts(ifequipped)...................................................132

Komfort®LatchSystem........................................................................................133

SLEEPERBUNKRESTRAINT...............................................................................135

UpperBunk(Optional)..........................................................................................135

BunkRestraintOperation......................................................................................135

BunkRestraintMaintenance..................................................................................136

SEATADJUSTMENTANDRECLINE(IFEQUIPPED)........................................137

HEATEDSEA T(OPTIONAL)..................................................................................137

SWIVELSEA T(OPTIONAL)..................................................................................137

MACKENGINEINFORMA TION...........................................................................140

PrecautionsandW arnings......................................................................................140

EngineModelDesignations...................................................................................141

CRUISECONTROLOPERA TION..........................................................................142

SpeedControlSwitches.........................................................................................142

SettingCruiseControl...........................................................................................142

DisengagingCruiseControl...................................................................................143

MACKPOWERLEASH™ENGINEBRAKE(IFEQUIPPED)..............................144

EngineBrakeSwitch..............................................................................................145

HowtheEngineBrakeisActivated.......................................................................145

CruiseControlwiththeMACKPowerLeash™EngineBrake.............................146

ONTHEROADWITHTHEMACKPOWERLEASH™ENGINEBRAKE.........147

OverFlatT errain....................................................................................................147

DescendingaGrade...............................................................................................148

OnSlipperyRoadSurfaces....................................................................................150

BRAKEOPERA TION...............................................................................................152

AirBrakeSystem...................................................................................................152

AutomaticSlackAdjusters....................................................................................153

ParkingBrakeSystem............................................................................................153

ParkingBrakeOperation........................................................................................153

Parking...................................................................................................................154

Anti-LockBrakeSystem(ABS)............................................................................155

AutomaticTractionControl(A TC)(IfEquipped).................................................160

GOODDRIVINGHABITS.......................................................................................161

WeightRatings.......................................................................................................161

Instruments.............................................................................................................161

ShuttingDowntheEngine.....................................................................................161

GeneralObservation..............................................................................................161

STARTINGTHEVEHICLE.....................................................................................162

GeneralInformation...............................................................................................162

PushButtonStarters...............................................................................................162

AirStarters.............................................................................................................163

EngineWarm-Up...................................................................................................166

EngineIdling..........................................................................................................166

ShuttingDowntheEngine.....................................................................................167

COLDWEA THEROPERATION.............................................................................169

ColdWeatherStartingTips....................................................................................169

EngineBlockHeaters............................................................................................170

Winterfronts...........................................................................................................171

COUPLINGATRAILER..........................................................................................174

UNCOUPLINGATRAILER....................................................................................176

MOVINGTHEVEHICLE—GENERALINFORMA TION...................................178

Braking...................................................................................................................178

Shifting...................................................................................................................178

EngineTemperature...............................................................................................179

Clutch(IfEquipped)..............................................................................................180

POWERTAKE-OFF(PTO)OPERA TION...............................................................184

PTOPrecautions....................................................................................................184

PTOClassication.................................................................................................185

Side-MountedPTOLocations...............................................................................185

PTOOperatingProcedures....................................................................................185

TRANSMISSIONSHIFTINGINSTRUCTIONS.....................................................186

ShiftingInstructionsforAllisonAutomaticTransmissions..................................186

MACKT306GShiftingInstructions.....................................................................186

MACKTM308ShiftingInstructions.....................................................................188

MACKTM308MShiftingInstructions.................................................................190

MACKTM309ShiftingInstructions.....................................................................192

MACKTM309MShiftingInstructions.................................................................193

MACKT309,T309LandT309LRShiftingInstructions......................................196

MACKT310ShiftingInstructions........................................................................200

MACKT310M,T310MEandT310MLRShiftingInstructions...........................202

MACKT313-T313L-T313LRShiftingInstructions.............................................205

MACKT31321,T313L21andT313LR21ShiftingInstructions..........................211

MACKT318,T318LandT318LRShiftingInstructions......................................214

MACKT31821,T318L21andT318LR21ShiftingInstructions..........................221

PrecautionsWhenDescendingGradesIfVehicleisEquippedwithEaton

AutoShiftGenerationIandII................................................................................227

AXLES.......................................................................................................................228

RearAxlesOtherThanMACK.............................................................................228

MACKRearAxles.................................................................................................228

EngagingthePowerDividerLockout....................................................................229

Mack,EP A2010EmissionsSolution.........................................................................231

DIESELP ARTICULA TEFIL TERS(IFEQUIPPED)..............................................231

ExtendedIdlingandAftertreatmentSystemConditioning...................................234

ExhaustAftertreatmentSystem.................................................................................236

SafetyInformation.................................................................................................237

ExhaustAftertreatmentSystemComponents........................................................238

SelectiveCatalyticReduction(SCR)....................................................................238

DieselExhaustFluid(DEF)...................................................................................242

AftertreatmentDieselParticulateFilter(DPF)......................................................245

AftertreatmentControlModule(ACM).................................................................247

ExhaustAftertreatmentSystem............................................................................248

DriverWarningsandOnBoardDiagnostics(OBD).............................................253

OnBoardDiagnostics(OBD)................................................................................253

InstrumentCluster..................................................................................................254

MalfunctionIndicatorLamp(MIL).......................................................................255

AftertreatmentDEFT ankLevel-DriverW arning&Inducement........................256

AftertreatmentDEFQuality-DriverW arning&Inducement..............................257

MisllingDieselorAftertreatmentDEFT anks.....................................................258

SCRTampering-DriverWarning&Inducement.................................................259

WarrantyandMaintenance....................................................................................260

ExhaustAftertreatmentSystemMaintenance........................................................260

EngineMaintenanceIntervals................................................................................260

MAINTENANCEANDLUBRICA TION..................................................................261

MAINTENANCEINTRODUCTION.......................................................................261

TURBOCHARGER...................................................................................................262

CLEANINGYOURVEHICLE.................................................................................263

ExteriorWashing...................................................................................................263

CabandHood........................................................................................................265

Chassis...................................................................................................................265

CabInterior............................................................................................................266

Waxing...................................................................................................................266

Polishing................................................................................................................266

WinterW arnings....................................................................................................266

TOWING...................................................................................................................267

TowingwithMACKAir(ALorMAXAIR®40)Suspension(IfEquipped).......268

ENGINEOILLEVELCHECK.................................................................................269

PowerSteeringReservoir......................................................................................270

FUELTANK..............................................................................................................271

FuelTankCap........................................................................................................271

FUELING..................................................................................................................272

BioDiesel................................................................................................................273

B20ApprovalForMackEP A07CertiedProducts.............................................273

COOLINGSYSTEM.................................................................................................274

CoolantLevelCheck..............................................................................................274

DrainingtheCoolingSystem.................................................................................275

RellingtheCoolingSystem.................................................................................275

ProtectingtheCoolingSystem..............................................................................275

CoolingSystemMaintenance................................................................................277

AccessoryDriveBeltRouting...............................................................................277

HEADLIGHTS..........................................................................................................279

BulbReplacement..................................................................................................279

LICENSEPLA TEMOUNTING...............................................................................279

WHEELS...................................................................................................................280

WheelInspection...................................................................................................280

Tires.......................................................................................................................281

BATTERY..................................................................................................................284

Jump-StartingEngine.............................................................................................284

ELECTRICAL...........................................................................................................286

CircuitBreakerandRelayPanels..........................................................................286

ElectricalGrease....................................................................................................289

CircuitProtectionCharts........................................................................................290

ElectricalAccessoryConnectionPoints................................................................293

METRICCONVERSIONS.........................................................................................295

METRICCONVERSIONS.......................................................................................295

SafetyInformation

IMPORTANT:Beforedrivingthis vehicle,becertainthatyouhaveread andthatyoufullyunderstandeachand everystepofthedrivingandhandling informationinthismanual.Becertain thatyoufullyunderstandandfollowall safetywarnings.

ITISIMPORT ANTTHA TTHE FOLLOWINGINFORMA TIONBE READ,UNDERSTOODANDAL W AYS FOLLOWED.

Thefollowingtypesofadvisoriesareused throughoutthismanual:

DANGER

Dangerindicatesanunsafepracticethat couldresultinseriouspersonalinjury ordeath.Adangeradvisorybanneris inwhitetypeonablackbackground withablackborder.

WARNING

Warningindicatesanunsafepractice thatcouldresultinpersonalinjury.A warningadvisorybannerisinblack typeonagraybackgroundwithablack border.

CAUTION

Cautionindicatesanunsafepracticethat couldresultindamagetotheproduct. Acautionadvisoryisinblacktypeona

whitebackgroundwithablackborder.

Note:Noteindicatesaprocedure,practice,

orconditionthatmustbefollowedinorder forthevehicleorcomponenttofunction inthemannerintended.

INTRODUCTION1

TOTHEOWNER

InAppreciation

ThankyouforbuyingaMACK®vehicle.Withpropercareandmaintenance, yournewMack®Pinnacle™modelwillhelpyougainacompetitiveedgewith itsfuel-efcientdrivetraincombinations,lowmaintenance,extendedservice intervalsand,eventually,goodresalevalue.

TheMack®Pinnacle™modelisavailableforawiderangeofapplications. Becauseofthisversatility ,drivetrainsandcomponentsvaryandoperating instructionsmaydifferfromonemodeltoanother.Whileeveryefforthas beenmadetocoverallcurrentarrangements,donothesitatetoconsultyour MACKdistributorifaquestionarises.Honest,personalserviceisstandard witheveryMACKsale.

CAUTION

MackTrucks,Inc.wouldliketopointouttheimportantrolethatthedriverplaysin thelifeofthevehicle.Onlytrainedandinformeddriversshouldoperatethisvehicle.

We,atMackTrucks,Inc.,hopethatyouwillbehappywithyournewMack® Pinnacle™model,andthatyouseemanyyearsoftrouble-freedriving.

Thisvehiclewasbuilttoconformtoallfederalstandardsandregulations applicableatthetimeofmanufacture.

2INTRODUCTION

AboutThisHandbook

ThishandbookisreferredtoastheMack®Pinnacle™SeriesOperator’s Handbook.ItcoversallMack®Pinnacle™models.Itsidenticationnumberis TS921.Keepthishandbookwiththevehicleatalltimestoensurethateach ownerand/oroperatorwillhaveaccesstoallpertinentinformationrelatingto theoperationandhandlingofthisvehicle.

Thishandbookwaspreparedtoprovidethedriverwithallrelevantinformation concerningthedailyoperationofthisvehicle.Pleasereaditthoroughly; payparticularattentiontoadvisorylabelsthathavebeenincludedtodraw attentiontoimportantissuesofoperatorsafetyandoverallperformance.

Informationandillustrationsinthishandbookarebasedonthelatest productionusageatthetimeofprintingandaresubjecttochangewithout priornotice.

Note:Basicmaintenanceandlubricationproceduresarefoundinthismanual beginningwith“MAINTENANCEINTRODUCTION”,page261.Forfurther information,refertotheMaintenanceandLubricationManual(TS494).Other importantinformationcanbefoundintheEmissionControlSystemsforMACK DieselEngineManual(TS505).

INTRODUCTION3

THEVEHICLE

BasicConguration

TheMack®Pinnacle™modelfeaturesaconventionallystyled,aerodynamiccab.

VehicleManagementandControlSystem (V-MAC®)

TheVehicleManagementandControlSystem(V-MAC)isanelectronic controlsystemthatmanagesengineandvehiclefunctions.Inaddition,the DataMax™portionofV-MACmonitorsandstoresavarietyofinformation(i.e., maintenanceschedules,overspeedlogs,faulttables,tripsummaries).

ForacompletedescriptionoftheV-MACIVsystem,refertotheapplicable V-MAC®Operator’sGuide,whichissuppliedwiththevehicle.

Additionalinformationconcerningservice,diagnostics,programmingand vendorequipmentinterfaceapplicationisavailablefromtheMackTrucks,Inc. ServicePublicationsDepartment.ContactyourlocalMACKdealerfordetails.

WARNING

NevercutintotheV-MACsystemwireharnesstopoweradditionalequipment.If suchequipmentistobeinstalled,contactyourMACKdealerforassistance.

4INTRODUCTION

COMPONENTIDENTIFICATION

Locatethefollowingserialnumbersandwritethemintheboxesprovidednext toeachillustration.

VINLocations

TheVehicleIdenticationNumber(VIN)isdisplayedintwolocations(aframe railstampingandalabel).The17-digitVINmustbeidenticalinbothlocations.

TheVINframestampingislocatedonthebottomrightframerailangeand thetopleftrailange.NotethattheVINlocationmayvaryifre-stampingof theframebecomesnecessary.

TheVINlabelislocatedontheinsidedoorframebelowthedriverseat.

C0028939

C0028940

INTRODUCTION5

C0028941

EngineIdentication

OntheMACKMPengines,theengineserialnumberisstampedontheleft sideoftheengineblock,belowtheinletmanifold.

C0028943

6INTRODUCTION

EngineInformationPlate

IncompliancewithFederalandCaliforniaemissionrequirements,an engineinformationlabelisafxedtoallMACKdieselengines.Thislabel, whichislocatedonthecylinderheadcoveratthefrontoftheengine,gives basicengineidenticationinformation(enginemodel,serialnumber,etc.), advertisedhorsepoweratratedspeed,emissionsregulationstowhichthe engineconformsandinletandexhaustvalvelashsettings.Examplesofthe 49stateEPAapproved,and50stateEPAandCaliforniaapprovedengine identicationlabelsaregivenbelow.

EngineIdenticationLabel-49StateEPAApprovedEngine

withoutCalifornia"CleanIdle"

EngineIdenticationLabel-50StateEPAApprovedEngine

withCalifornia"CleanIdle"

C0028944

C0028945

INTRODUCTION7

CleanIdleEngines

TheCaliforniaAirResourcesBoard(ARB)requiresthat2008modelyear vehiclesbeequippedwithengineshavingtamper-resistantsoftwarewhich limitsthetimeatwhichtheenginecanidleatspeedsabovelowidle(550–700 rpm).Atspeedsabovelowidle,andwithoutaPTOengaged,idletimewill belimitedtoveminutes,afterwhichtheenginewillrevertbacktolowidle. VehiclesequippedwithaCleanIdleengineareidentiedbyalabelwhichis afxedtotheleftfrontcornerofthehoodonconventionalmodels(CXU,CHU andGU),andthelowerportionofthedriver’ssidedooroncab-overmodels (MRUandLEU).

CleanIdleEngineLabel

C0028946

8INTRODUCTION

TransmissionIdentication

TheMACKT300Seriestransmissionserialnumberislocatedontherear leftsideofthemaincase.

C0028947

TheAllisonRDSandHStransmissionidenticationplateislocatedonthe rearrightsideofthemaincase,nearthelowerend.

C0028948

AllEaton®Fuller®transmissionidenticationplatesarelocatedonthe frontleftsideofthemaincase.

C0028949

INTRODUCTION9

TheMACKcarrierassemblyserialnumberislocatedonthefrontrightside ofthehousing.

C0028950

TheEaton®Spicer®rearaxleserialnumberislocatedontherearofthe axlehousingtowardthecarrier.

TheEaton®Spicer®carrierassemblyserialnumberislocatedontheleft

C0028951

sideoftheforwardcarrier,andthetopoftherearcarrier.

C0028952

TheMERITORrearaxleidenticationtagislocatedontheleftorrightrearof therearaxlehousing,nexttothecarrier.

10INTRODUCTION

C0028953

TheMERITORcarrierassemblyserialnumberislocatedontheleftsideof theforwardcarrier,andthetopoftherearcarrier.

C0028954

INTRODUCTION11

WARRANTYINFORMATION

ThischassisisequippedwithaUS’07emissioncompliantengineandan exhaustaftertreatmentsystem(DieselParticulateFilter).UseofUltraLow SulfurDiesel(ULSD)fuelandEO-OPremiumPlus(orVDS-4)specication highperformancedieselengineoilisrequiredinthisvehicle.

Note:Useofimproperorunapprovedfuelorengineoilwillvoidtheengineand aftertreatmentsystem(DieselParticulateFilter)warranty.2007emissionengines R

EQUIREtheuseofEO-OPremiumPlus(orVDS-4)specicationhighperformance

dieselengineoilandUltraLowSulfurDiesel(ULSD)fuel.

AirBrakeSystem

TheMACKStandardV ehicleWarrantyappliestotheairbrakesystem,as setforthintheWarranty ,butonlyiftheairbrakesystemhasnotbeen subjectedtounauthorizedadditions,deletionsormodications.Ifanysuch unauthorizedadditions,deletionsormodicationsareperformed,Mack Trucks,Inc.disclaimsanyandallliabilityforanylossordamagearisingoutof amalfunctionoftheairbrakesystem.

Theairbrakesystemwasdesignedandbuilttoconformtoallapplicable federalmotorvehiclesafetystandardsineffectatthetimeofmanufacture.

Tractorairsystemsaredesignedforoperationasatractoronly,andtruckair systemsaredesignedtobeoperatedasatruckonly .Ifatractorisgoingtobe convertedforoperationasatruck,theairbrakesystemmustberecongured tothatofatruck.Conversely,ifatruckisgoingtobeconvertedforoperation asatractor,theairbrakesystemmustbereconguredtothatofatractor. ConsultyourlocalMACKdistributorforadditionalinformation.

Ifanyunauthorizedadditions,deletionsormodicationsaremadetoany portionoftheairbrakesystemwhichisrequiredbyFederalMotorVehicle SafetyStandards,MackTrucks,Inc.makesnorepresentationastoconformity withtheStandards.

Forcompletewarrantyinformation,refertothePedigreedProtectionPlan (US-TS468,CANADA-TS590)providedwitheachvehicle.

12INTRODUCTION

SERVICELITERATURE

TheMACKServicePublicationsdepartmentoffersavarietyofserviceliterature (includingindividualservicemanuals)thatcanbeorderedthroughanyMACK dealerorontheMackTrucks,Inc.websiteatwww .macktrucks.com.

Note:MackTrucks,Inc.wouldliketoemphasizetheimportanceofproperservice andmaintenanceprocedures.Service,repairandreplacementsmustbeperformedby certied,licensedmechanicsinaccordancewithMACKstandards.

TS576–MACKClass8–ComponentsService Manual

Thismulti-bindersetcontainsserviceinformationcoveringallMACK components(i.e.,engines,transmissions,frontandrearaxles,cabs,fuel systems,electricalsystems).

Note:Ifyourvehiclecontainsanumberofnon-MACK(vendor)components,the

Class8–CustomCollatedServiceManual(TS473)mightbemoreappropriate.

TS473–Class8–CustomCollatedServiceManual

TS473E–Class8–CustomCollatedService ManualonCD

INTRODUCTION13

CUSTOMERSERVICE

Call1-800-866-1177forMACKOneCall™

TheOneCallcustomersupportsystemisatoll-freenationwidehotlinethat operates24hoursaday ,sevendaysaweek,includingholidays.Ifyoubreak downontheroad,simplycall1-800-866-1177.Thereisastaffoftrained, experiencedtechniciansreadytohelp.Theycanhelptroubleshootaproblem togetyoubackontheroad,arrangetosendroadsideassistanceorarrange fortowingtothenearestMACKdealership.

OneCallprovidespersonalizedservice.Thepersonwhoinitiallytakesyour callwillbethesamepersonwhoseesthatyoursituationisresolvedquickly andtoyoursatisfaction.Ifafollow-upcallisnecessary ,thesamefamiliar voicewillbeontheotherendoftheline.

OneCalltechnicianscanalsohelpyouplanaheadtokeepyouroperation runningefcientlybyschedulingroutinemaintenanceandlubricationservice, orbylocatingthenearestMACKdealership.

QuestionsandComplaints

Yoursatisfactionisourmostimportantconcern.

Ifquestionsorcomplaintsarise,rstdiscussthematterwiththeservice managerattheMACKfacilityinvolved.Ifyouarenotsatisedwiththe servicemanager’sresponse,contactthebranchmanager,principalorgeneral managerofthedistributorship.Ifassistanceisrequiredataservicedealer, contacttheowneroftheestablishment.

If,foranyreason,youneedfurtherassistanceafterdealingwiththepersonnel ataMACKsubsidiaryordistributor,contacttheregionalservicemanagerat thenearestMACKregionalserviceofce.Theregionalservicemanagerhas theresponsibilityandtheauthoritytorecommendactioninmostcasesand (withtheaidofrelevantdistrictservicepersonnel)willmakeeveryeffortto conductafairreviewofthesituation.

14INTRODUCTION

Addresses

Theaddresses,telephoneandfaxnumbersoftheMackTrucks,Inc.regional ofcesare:

UnitedStates

NortheastRegion–2100MackBlvd.,Mail:P .O.BoxM,Allentown,PA 18105-5000,TEL:(610)966-8093,F AX:(610)966-8005

SoutheastRegion–6768SouthlakeParkway ,Morrow,GA30260,TEL: (770)960-0511,F AX:(770)960-0593

CentralRegion–900S.FrontageRd.,Suite100,Woodridge,IL60517,TEL: (630)910-3330,FAX:(630)910-3331

SouthwesternandWesternRegions–5605N.MacArthurBlvd.,#550, Mail:P .O.Box165408,Irving,TX75016-5408,TEL:(972)518-1614,FAX: (972)550-0389

Canada

ExecutiveOfce–MackCanada,Inc.,5600ACancrossCourt,Mississauga, ONL5R3E9,TEL:(905)366-3400,FAX:(905)366-0165

Australia

MackTrucksAustraliaPty.Ltd.,CNRArchereldandBoundaryRoads,Mail: P .O.Box364,Richlands,QLD4077,Australia,TEL:61-7-3853-3333,FAX: 61-7-3853-3392

International

2100MackBlvd.,Mail:P .O.BoxM,Allentown,PA18105-5000,TEL:(610) 709-3405,FAX:(610)709-2323

AdditionalAssistance

Ifadditionalassistanceisrequired,MackTrucks,Inc.maintainsaCustomer ServiceDepartment(staffedbyexperiencedpersonnel)toaidcustomerswho needinformationorassistancenotprovidedatthelocalorregionallevel.

TheCustomerServiceDepartmentphonenumberis(610)709-3961.

WhencontactingtheregionalserviceofcesorCustomerServiceDepartment, providethefollowinginformation:

•VehicleIdenticationNumber(VIN)—This17-digitnumberistypicallylocated

onalabelonthedriver-sidedoorlatchpostandbehindthefrontaxleonthe right,frontframerail.

INTRODUCTION15

•Modelandyearofthevehicle

•Datethatthevehiclewaspurchasedandputintoservice

•Date(s)andmileageofrepair(s)

•Dealerthatsoldand/orservicedthevehicle

•Descriptionofunresolvedservicecomplaintorinquiry

•Summaryofactiontakentodate(bythedealerandtheregionalserviceofce)

•Namesofindividuals(ifknown)contactedatthedealerandtheMackTrucks,Inc.

regionalserviceofce.

16INTRODUCTION

REPORTINGSAFETYDEFECTS

UnitedStates

Ifyoubelievethatyourvehiclehasadefectwhichcouldcauseacrash,injury ordeath,youshouldimmediatelyinformtheNationalHighwayTrafcSafety Administration(NHTSA),inadditiontonotifyingMackTrucks,Inc.

IfNHTSAreceivessimilarcomplaints,itmayopenaninvestigationandifit ndsthatasafetydefectexistsinagroupofvehicles,itmayorderarecalland remedycampaign.However,NHTSAcannotbecomeinvolvedinindividual problemsbetweenyou,yourdistributor,orMackTrucks,Inc.

TocontactNHTSA,eithercalltheU.S.Government’sV ehicleSafety Hotlinetoll-freeat1-888-327-4236(TTY:1-800-424-9153);goto

ttp://www.NHTSA.gov;orwriteto:Administrator,NationalHighwayTrafc

h SafetyAdministration,400SeventhStreet,S.W.,Washington,DC20590. Youcanalsoobtainotherinformationaboutmotorvehiclesafetyfromthe VehicleSafetyHotline.

Canada

Canadiancustomerswhowishtoreportasafety-relateddefecttoTransport Canada—DefectInvestigationsandRecalls,maytelephonethetollfree hotlineat1-800-333-0510,orcontactTransportCanadabymailatTransport Canada,ASF AD,PlacedeVilleT owerC,330SparksStreet,OttawaONK1A 0N5.Foradditionalroadsafetyinformation,pleasevisittheRoadSafety websiteathttp://www.tc.gc.ca/roadsafety/menu.htm.

Mexico

VolvoTrucksdeMexico,S.A.deC.V .shouldbeinformedimmediatelyifyou believethevehiclehasadefectthatcouldcauseavehicleaccident,injuryor death.ContactVolvoTrucksdeMexicobycalling011-52-55-50-81-68-50 orbywritingto:V olvoTrucksdeMexico,S.A.deC.V.,Prol.Paseodela Reforma600,1er.Piso—121,Col.SantaFePenaBlanca,C.P .01210, Mexico,D.F .WithinMexico,call01(800)9094900.

INTRODUCTION17

EVENTDATARECORDINGDEVICES

YourMACKvehicleisequippedwithadevicegenerallyreferredtoasan "eventdatarecorder"or"EDR."Pleasenotethatwhiletheterm"eventdata recorder"istypicallyusedthroughoutthemotorvehicleindustry,notevery EDRisthesame;i.e.,theydonotallrecordthesamedataelements.The EDRonyourMACKvehiclerecordsvehiclespeed,enginerpm,timeand date,plusavarietyofpedalandswitchpositions,bothbeforeandafteran "event."Suddenvehicledecelerationortheoccurrenceofcertainothervehicle operationalcharacteristicswilldene(trigger)an"event."

OptionalequipmentavailableforyourMACKvehicle,suchastheEaton® VORAD®CollisionWarningSystem,mayalsoprovideeventdatarecording features.

IfyouhaveaquestionaboutyourEDR,pleasecontactyourMACKdealeror regionalserviceofce.

18SAFETYINFORMATION

SAFETYST ATEMENT

MackTrucks,Inc.cannotanticipateeverypossibleoccurrencewhichmay involveapotentialhazard.Anaccidentcanbeavoidedbyrecognizing potentiallyhazardoussituationsbeforeadangeroussituationoccurs. Correctlyperformedserviceproceduresarecriticalfortechniciansafetyand safe,reliableoperationofthevehicle.

DANGER

Donotoperatetheengineinanenclosedarea.Allinternalcombustionengines giveoffvariousfumesandgaseswhilerunning.Inhalationofexhaustfumescan causedeath.

DANGER

Donotsitinaparkedvehicleforanyextendedamountoftimewiththeengine runningifthereareleaksintheexhaustsystem.Exhaustfumescouldleakintothe cabareaanddeathcanresult.Onaregularbasisinspecttheexhaustsystemfor leaksandrepairanyleakage.

DANGER

Driverattitudeisthemostimportantpartofanyeffectivevehiclesafetysystem. MackTrucks,Inc.stronglyencouragesalldriversandpassengerstousetheirseat belts,drivedefensively,remainalertandrespectthespeedlimits.Manyaccidents canalsobeavoidedthroughregularvehiclemaintenance.

DANGER

Engine-drivencomponentssuchasPowerT ake-Off(PTO)units,fansandfanbelts, driveshaftsandotherrelatedrotatingassemblies,canbeverydangerous.Donot serviceengine-drivencomponentsunlesstheengineisshutdown.Alwayskeep bodypartsandlooseclothingoutofrangeofthesepowerfulcomponentstoprevent seriouspersonalinjury.BeawareofPTOengagementornonengagementstatus. AlwaysdisengagethePTOwhennotinuse.

SAFETYINFORMATION19

WARNING

Certaineverydayproceduressuchaswashingthevehicleandcleaningthe windshieldcanalsobehazardousbecauseofthevehicle’ sheight.MackTrucks, Inc.doesNOTrecommendclimbinguponthevehicletoperformtheseoperations. Instead,standonthegroundandusebrushesandsqueegeesmountedonextension poles.Whenbetteraccessisnecessary(forinstance,whenwashingthecabroof), usesturdyladdersheldinplacebysomeoneontheground.

WARNING

Securelooseobjects.Looseobjectsinthecaborsleepercanbedangerousina suddenstoporonbadroads.Secureanyapplianceaddedtothevehicle,suchasa refrigeratororaradio.

WARNING

Keepclearoffanwhenengineisrunning.Fanmaystarttorotateathighspeed withoutwarning.

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