Mack Pinnacle CXU Operator Manual

Mack® PinnacleTM Series

(CXU Series)

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<![endif]>Series CXU ®Mack

Mack® PinnacleTM Series

(CXU Series)

21394648 © Mack Trucks, Inc. 2010

Printed in U.S.A.

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<![endif]>21394648

21394648 April 2010

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Foreword

The information in this manual applies to vehicles built April 2010 and later. Please keep this manual in the vehicle at all times.

Note: Illustrations in this manual are used for reference only and may differ slightly from the actual vehicle. However, key components addressed in this document are represented as accurately as possible.

The National Highway Traffic Safety Administration (NHTSA) and MACK Trucks Inc. should be informed immediately if you believe that the vehicle has a defect that could cause a crash, injury or death.

Contact NHTSA by calling the Auto Safety Hotline at 1 [phone], by writing to NHTSA, U.S. Department of Transportation, Washington, DC 20590, by TTY at 1 [phone], or visit their website at www.nhtsa.dot.gov.

MACK TRUCKS INC.

Greensboro, NC USA

Order number: PV776-21394648

©2010 MACK TRUCKS Inc., Greensboro, NC USA

All rights reserved. No part of this publication may be reproduced, stored in retrieval system, or transmitted in any forms by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of MACK TRUCKS Inc.

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Contents
INTRODUCTION............................................................................................................	1
TO THE OWNER..........................................................................................................	1
In Appreciation..........................................................................................................	1
About This Handbook................................................................................................	2
THE VEHICLE..............................................................................................................	3
Basic Configuration ...................................................................................................	3
Vehicle Management and Control System (V-MAC®).............................................	3
COMPONENT IDENTIFICATION..............................................................................	4
VIN Locations............................................................................................................	4
Engine Identification..................................................................................................	5
Engine Information Plate...........................................................................................	6
Clean Idle Engines.....................................................................................................	7
Transmission Identification........................................................................................	8
WARRANTY INFORMATION..................................................................................	11
Air Brake System.....................................................................................................	11
SERVICE LITERATURE............................................................................................	12
TS576 – MACK Class 8 –Components Service Manual.........................................	12
TS473 – Class 8 – Custom Collated Service Manual..............................................	12
TS473E – Class 8 – Custom Collated Service Manual on CD................................	12
CUSTOMER SERVICE ..............................................................................................	13
Call 1-800-866-1177 for MACK OneCall™...........................................................	13
Questions and Complaints.......................................................................................	13
Addresses.................................................................................................................	14
Additional Assistance..............................................................................................	14
REPORTING SAFETY DEFECTS.............................................................................	16
United States............................................................................................................	16
Canada......................................................................................................................	16
Mexico.....................................................................................................................	16
EVENT DATA RECORDING DEVICES...................................................................	17
.................................................................................................................................	17
SAFETY INFORMATION...........................................................................................	18
SAFETY STATEMENT ..............................................................................................	18
CERTIFICATION LABELS........................................................................................	20
Safety Certification Label........................................................................................	20
ADVISORY LABELS.................................................................................................	22
Advisory Label Locations (On Vehicle)..................................................................	22
.................................................................................................................................	30
TRUCK-TRACTOR CONSPICUITY.........................................................................	34
CAB ENTRY/EXIT.....................................................................................................	35
Three-Limb Contact.................................................................................................	35
Driver Side...............................................................................................................	37
Passenger Side .........................................................................................................	39
Deck Plate Access....................................................................................................	41
SAFETY TIPS FOR COLD WEATHER OPERATION.............................................	43
Driver Visibility.......................................................................................................	43
Auxiliary Cab Heater...............................................................................................	44

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Cab Door Seals and Key Locks...............................................................................	45
Outside Mirror Heater..............................................................................................	45
Air Horn Snow Shield..............................................................................................	46
Emergency Reflector Kit..........................................................................................	46
Fire Extinguisher (Optional)....................................................................................	46
INSTRUMENTS AND CONTROLS...........................................................................	47
CAB INTERIOR..........................................................................................................	47
INSTRUMENT PANEL..............................................................................................	48
Tell-Tales..................................................................................................................	48
Panel Arrangement...................................................................................................	48
INSTRUMENT PANEL GAUGE LAYOUT..............................................................	49
Panel A.....................................................................................................................	50
Panel B.....................................................................................................................	51
Panel C.....................................................................................................................	53
Panel D.....................................................................................................................	54
Moving Regeneration...............................................................................................	69
Parked Regeneration................................................................................................	70
DPF INHIBIT ROAD SPEED LIMITING (RSL)...................................................	72
Function of Optional Switches.................................................................................	77
CAB CLIMATE CONTROL.......................................................................................	84
SLEEPER CLIMATE CONTROL ..............................................................................	86
LIGHT CONTROL PANEL........................................................................................	87
LOWER CONSOLE PANEL......................................................................................	88
STEERING COLUMN................................................................................................	89
Combination Starter and Electrical Switch..............................................................	89
Steering Wheel Adjustment.....................................................................................	89
Turn Signal Lever....................................................................................................	90
Stalk Switch (If Equipped, Co-Pilot® Only)...........................................................	91
FLOOR PEDALS........................................................................................................	93
MISCELLANEOUS CONTROLS..............................................................................	94
Dome Light..............................................................................................................	94
Interior Cab Lights (Sleeper Cab)............................................................................	95
Air Horn...................................................................................................................	95
Fresh Air Vent..........................................................................................................	96
Cab Air Filter...........................................................................................................	97
Microphone..............................................................................................................	97
Accessory Power Outlets.........................................................................................	98
OPERATION................................................................................................................	101
PRE-TRIP INSPECTION AND DAILY MAINTENANCE.....................................	101
Pre-Trip Inspection Quick List ..............................................................................	102
New Vehicle Break-In............................................................................................	113
WINDSHIELD WASHER RESERVOIR..................................................................	116
HOOD OPERATION.................................................................................................	117
Opening the Hood..................................................................................................	117
Closing the Hood...................................................................................................	119

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Locking the Hood ..................................................................................................	120
HOSE TENDERS......................................................................................................	121
DOORS......................................................................................................................	122
Standard Door Panel..............................................................................................	122
Power Door Panel (Optional).................................................................................	123
Opening the Cab Door...........................................................................................	124
Locking the Cab Door............................................................................................	124
Power Window Regulators....................................................................................	124
REMOTE KEYLESS ENTRY — (OPTIONAL)......................................................	125
Transmitter Operations ..........................................................................................	126
Battery Replacement..............................................................................................	127
SEAT BELTS.............................................................................................................	130
Seat Belt Operation................................................................................................	130
Fastening Seat Belt ................................................................................................	130
Adjustable D-Ring Shoulder Belts (if equipped)...................................................	132
Komfort® Latch System........................................................................................	133
SLEEPER BUNK RESTRAINT...............................................................................	135
Upper Bunk (Optional)..........................................................................................	135
Bunk Restraint Operation ......................................................................................	135
Bunk Restraint Maintenance..................................................................................	136
SEAT ADJUSTMENT AND RECLINE (IF EQUIPPED)........................................	137
HEATED SEAT (OPTIONAL)..................................................................................	137
SWIVEL SEAT (OPTIONAL)..................................................................................	137
MACK ENGINE INFORMATION...........................................................................	140
Precautions and Warnings......................................................................................	140
Engine Model Designations...................................................................................	141
CRUISE CONTROL OPERATION..........................................................................	142
Speed Control Switches.........................................................................................	142
Setting Cruise Control ...........................................................................................	142
Disengaging Cruise Control...................................................................................	143
MACK POWERLEASH™ ENGINE BRAKE (IF EQUIPPED)..............................	144
Engine Brake Switch..............................................................................................	145
How the Engine Brake is Activated.......................................................................	145
Cruise Control with the MACK PowerLeash™ Engine Brake.............................	146
ON THE ROAD WITH THE MACK POWERLEASH™ ENGINE BRAKE.........	147
Over Flat Terrain....................................................................................................	147
Descending a Grade...............................................................................................	148
On Slippery Road Surfaces....................................................................................	150
BRAKE OPERATION...............................................................................................	152
Air Brake System...................................................................................................	152
Automatic Slack Adjusters ....................................................................................	153
Parking Brake System............................................................................................	153
Parking Brake Operation........................................................................................	153
Parking...................................................................................................................	154
Anti-Lock Brake System (ABS)............................................................................	155
Automatic Traction Control (ATC) (If Equipped).................................................	160
GOOD DRIVING HABITS.......................................................................................	161

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Weight Ratings.......................................................................................................	161
Instruments.............................................................................................................	161
Shutting Down the Engine.....................................................................................	161
General Observation..............................................................................................	161
STARTING THE VEHICLE .....................................................................................	162
General Information...............................................................................................	162
Push Button Starters...............................................................................................	162
Air Starters.............................................................................................................	163
Engine Warm-Up...................................................................................................	166
Engine Idling..........................................................................................................	166
Shutting Down the Engine.....................................................................................	167
COLD WEATHER OPERATION.............................................................................	169
Cold Weather Starting Tips....................................................................................	169
Engine Block Heaters ............................................................................................	170
Winterfronts...........................................................................................................	171
COUPLING A TRAILER..........................................................................................	174
UNCOUPLING A TRAILER....................................................................................	176
MOVING THE VEHICLE — GENERAL INFORMATION...................................	178
Braking...................................................................................................................	178
Shifting...................................................................................................................	178
Engine Temperature...............................................................................................	179
Clutch (If Equipped)..............................................................................................	180
POWER TAKE-OFF (PTO) OPERATION...............................................................	184
PTO Precautions ....................................................................................................	184
PTO Classification.................................................................................................	185
Side-Mounted PTO Locations ...............................................................................	185
PTO Operating Procedures....................................................................................	185
TRANSMISSION SHIFTING INSTRUCTIONS.....................................................	186
Shifting Instructions for Allison Automatic Transmissions ..................................	186
MACK T306G Shifting Instructions .....................................................................	186
MACK TM308 Shifting Instructions.....................................................................	188
MACK TM308M Shifting Instructions.................................................................	190
MACK TM309 Shifting Instructions.....................................................................	192
MACK TM309M Shifting Instructions.................................................................	193
MACK T309, T309L and T309LR Shifting Instructions......................................	196
MACK T310 Shifting Instructions........................................................................	200
MACK T310M, T310ME and T310MLR Shifting Instructions ...........................	202
MACK T313-T313L-T313LR Shifting Instructions.............................................	205
MACK T31321, T313L21 and T313LR21 Shifting Instructions..........................	211
MACK T318, T318L and T318LR Shifting Instructions......................................	214
MACK T31821, T318L21 and T318LR21 Shifting Instructions..........................	221
Precautions When Descending Grades If Vehicle is Equipped with Eaton
AutoShift Generation I and II................................................................................	227
AXLES.......................................................................................................................	228
Rear Axles Other Than MACK.............................................................................	228
MACK Rear Axles.................................................................................................	228
Engaging the Power Divider Lockout....................................................................	229

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Mack, EPA2010 Emissions Solution.........................................................................	231
DIESEL PARTICULATE FILTERS (IF EQUIPPED) ..............................................	231
Extended Idling and Aftertreatment System Conditioning ...................................	234
Exhaust Aftertreatment System.................................................................................	236
Safety Information.................................................................................................	237
Exhaust Aftertreatment System Components........................................................	238
Selective Catalytic Reduction (SCR) ....................................................................	238
Diesel Exhaust Fluid (DEF)...................................................................................	242
Aftertreatment Diesel Particulate Filter (DPF)......................................................	245
Aftertreatment Control Module (ACM).................................................................	247
Exhaust Aftertreatment System ............................................................................	248
Driver Warnings and On Board Diagnostics (OBD) .............................................	253
On Board Diagnostics (OBD)................................................................................	253
Instrument Cluster..................................................................................................	254
Malfunction Indicator Lamp (MIL).......................................................................	255
Aftertreatment DEF Tank Level - Driver Warning & Inducement........................	256
Aftertreatment DEF Quality - Driver Warning & Inducement..............................	257
Misfilling Diesel or Aftertreatment DEF Tanks.....................................................	258
SCR Tampering - Driver Warning & Inducement.................................................	259
Warranty and Maintenance....................................................................................	260
Exhaust Aftertreatment System Maintenance........................................................	260
Engine Maintenance Intervals................................................................................	260
MAINTENANCE AND LUBRICATION..................................................................	261
MAINTENANCE INTRODUCTION.......................................................................	261
TURBOCHARGER...................................................................................................	262
CLEANING YOUR VEHICLE.................................................................................	263
Exterior Washing ...................................................................................................	263
Cab and Hood ........................................................................................................	265
Chassis...................................................................................................................	265
Cab Interior............................................................................................................	266
Waxing...................................................................................................................	266
Polishing ................................................................................................................	266
Winter Warnings....................................................................................................	266
TOWING ...................................................................................................................	267
Towing with MACK Air (AL or MAXAIR® 40) Suspension (If Equipped) .......	268
ENGINE OIL LEVEL CHECK.................................................................................	269
Power Steering Reservoir ......................................................................................	270
FUEL TANK..............................................................................................................	271
Fuel Tank Cap........................................................................................................	271
FUELING ..................................................................................................................	272
BioDiesel................................................................................................................	273
B20 Approval For Mack EPA 07 Certified Products.............................................	273
COOLING SYSTEM.................................................................................................	274
Coolant Level Check..............................................................................................	274
Draining the Cooling System.................................................................................	275
Refilling the Cooling System.................................................................................	275

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Protecting the Cooling System ..............................................................................	275
Cooling System Maintenance................................................................................	277
Accessory Drive Belt Routing...............................................................................	277
HEADLIGHTS..........................................................................................................	279
Bulb Replacement..................................................................................................	279
LICENSE PLATE MOUNTING...............................................................................	279
WHEELS...................................................................................................................	280
Wheel Inspection ...................................................................................................	280
Tires .......................................................................................................................	281
BATTERY..................................................................................................................	284
Jump-Starting Engine.............................................................................................	284
ELECTRICAL...........................................................................................................	286
Circuit Breaker and Relay Panels..........................................................................	286
Electrical Grease....................................................................................................	289
Circuit Protection Charts........................................................................................	290
Electrical Accessory Connection Points................................................................	293
METRIC CONVERSIONS.........................................................................................	295
METRIC CONVERSIONS .......................................................................................	295

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Safety Information

IMPORTANT: Before driving this vehicle, be certain that you have read and that you fully understand each and every step of the driving and handling information in this manual. Be certain that you fully understand and follow all safety warnings.

IT IS IMPORTANT THAT THE FOLLOWING INFORMATION BE READ, UNDERSTOOD AND ALWAYS FOLLOWED.

The following types of advisories are used throughout this manual:

DANGER

Danger indicates an unsafe practice that could result in serious personal injury or death. A danger advisory banner is in white type on a black background with a black border.

WARNING

Warning indicates an unsafe practice that could result in personal injury. A warning advisory banner is in black typeona gray backgroundwitha black border.

CAUTION

Cautionindicatesanunsafepracticethat could result in damage to the product. A caution advisory is in black type on a white background with a black border.

Note: Noteindicatesaprocedure,practice, orconditionthatmustbefollowedinorder for the vehicle or component to function in the manner intended.

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INTRODUCTION 1

TO THE OWNER

In Appreciation

Thank you for buying a MACK® vehicle. With proper care and maintenance, your new Mack® Pinnacle™ model will help you gain a competitive edge with its fuel-efficient drivetrain combinations, low maintenance, extended service intervals and, eventually, good resale value.

The Mack® Pinnacle™ model is available for a wide range of applications. Because of this versatility, drivetrains and components vary and operating instructions may differ from one model to another. While every effort has been made to cover all current arrangements, do not hesitate to consult your MACK distributor if a question arises. Honest, personal service is standard with every MACK sale.

CAUTION

Mack Trucks, Inc. would like to point out the important role that the driver plays in thelifeofthevehicle. Onlytrainedandinformeddriversshouldoperatethisvehicle.

We, at Mack Trucks, Inc., hope that you will be happy with your new Mack® Pinnacle™ model, and that you see many years of trouble-free driving.

This vehicle was built to conform to all federal standards and regulations applicable at the time of manufacture.

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2 INTRODUCTION

About This Handbook

This handbook is referred to as the Mack® Pinnacle™ Series Operator’s Handbook. It covers all Mack® Pinnacle™ models. Its identification number is TS921. Keep this handbook with the vehicle at all times to ensure that each owner and/or operator will have access to all pertinent information relating to the operation and handling of this vehicle.

This handbook was prepared to provide the driver with all relevant information concerning the daily operation of this vehicle. Please read it thoroughly; pay particular attention to advisory labels that have been included to draw attention to important issues of operator safety and overall performance.

Information and illustrations in this handbook are based on the latest production usage at the time of printing and are subject to change without prior notice.

Note: Basic maintenance and lubrication procedures are found in this manual beginning with “MAINTENANCE INTRODUCTION”, page 261. For further information, refer to the Maintenance and Lubrication Manual (TS494). Other important information can be found in the Emission Control Systems for MACK Diesel Engine Manual (TS505).

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INTRODUCTION 3

THE VEHICLE

Basic Configuration

The Mack® Pinnacle™ model features a conventionally styled, aerodynamic cab.

Vehicle Management and Control System

(V-MAC®)

The Vehicle Management and Control System (V-MAC) is an electronic control system that manages engine and vehicle functions. In addition, the DataMax™ portion of V-MAC monitors and stores a variety of information (i.e., maintenance schedules, overspeed logs, fault tables, trip summaries).

For a complete description of the V-MAC IV system, refer to the applicable V-MAC® Operator’s Guide, which is supplied with the vehicle.

Additional information concerning service, diagnostics, programming and vendor equipment interface application is available from the Mack Trucks, Inc. Service Publications Department. Contact your local MACK dealer for details.

WARNING

Never cut into the V-MAC system wire harness to power additional equipment. If such equipment is to be installed, contact your MACK dealer for assistance.

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4 INTRODUCTION

COMPONENT IDENTIFICATION

Locate the following serial numbers and write them in the boxes provided next to each illustration.

VIN Locations

The Vehicle Identification Number (VIN) is displayed in two locations (a frame rail stamping and a label). The 17-digit VIN must be identical in both locations.

The VIN frame stamping is located on the bottom right frame rail flange and the top left rail flange. Note that the VIN location may vary if re-stamping of the frame becomes necessary.

C0028939

C0028940

The VIN label is located on the inside door frame below the driver seat.

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INTRODUCTION 5

C0028941

Engine Identification

On the MACK MP engines, the engine serial number is stamped on the left side of the engine block, below the inlet manifold.

C0028943

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6 INTRODUCTION

Engine Information Plate

In compliance with Federal and California emission requirements, an engine information label is affixed to all MACK diesel engines. This label, which is located on the cylinder head cover at the front of the engine, gives basic engine identification information (engine model, serial number, etc.), advertised horsepower at rated speed, emissions regulations to which the engine conforms and inlet and exhaust valve lash settings. Examples of the 49 state EPA approved, and 50 state EPA and California approved engine identification labels are given below.

C0028944

Engine Identification Label - 49 State EPA Approved Engine without California "Clean Idle"

C0028945

Engine Identification Label - 50 State EPA Approved Engine with California "Clean Idle"

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INTRODUCTION 7

Clean Idle Engines

The California Air Resources Board (ARB) requires that 2008 model year vehicles be equipped with engines having tamper-resistant software which limits the time at which the engine can idle at speeds above low idle (550–700 rpm). At speeds above low idle, and without a PTO engaged, idle time will be limited to five minutes, after which the engine will revert back to low idle. Vehicles equipped with a Clean Idle engine are identified by a label which is affixed to the left front corner of the hood on conventional models (CXU, CHU and GU), and the lower portion of the driver’s side door on cab-over models (MRU and LEU).

C0028946

Clean Idle Engine Label

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8 INTRODUCTION

Transmission Identification

The MACK T300 Series transmission serial number is located on the rear left side of the main case.

C0028947

The Allison RDS and HS transmission identification plate is located on the rear right side of the main case, near the lower end.

C0028948

All Eaton® Fuller® transmission identification plates are located on the front left side of the main case.

C0028949

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INTRODUCTION 9

The MACK carrier assembly serial number is located on the front right side of the housing.

C0028950

The Eaton® Spicer® rear axle serial number is located on the rear of the axle housing toward the carrier.

C0028951

The Eaton® Spicer® carrier assembly serial number is located on the left side of the forward carrier, and the top of the rear carrier.

C0028952

The MERITOR rear axle identification tag is located on the left or right rear of the rear axle housing, next to the carrier.

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10 INTRODUCTION

C0028953

The MERITOR carrier assembly serial number is located on the left side of the forward carrier, and the top of the rear carrier.

C0028954

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INTRODUCTION 11

WARRANTY INFORMATION

This chassis is equipped with a US’07 emission compliant engine and an exhaust aftertreatment system (Diesel Particulate Filter). Use of Ultra Low Sulfur Diesel (ULSD) fuel and EO-O Premium Plus (or VDS-4) specification high performance diesel engine oil is required in this vehicle.

Note: Use of improper or unapproved fuel or engine oil will void the engine and aftertreatment system (Diesel Particulate Filter) warranty. 2007 emission engines REQUIRE the use of EO-O Premium Plus (or VDS-4) specification high performance diesel engine oil and Ultra Low Sulfur Diesel (ULSD) fuel.

Air Brake System

The MACK Standard Vehicle Warranty applies to the air brake system, as set forth in the Warranty, but only if the air brake system has not been subjected to unauthorized additions, deletions or modifications. If any such unauthorized additions, deletions or modifications are performed, Mack Trucks, Inc. disclaims any and all liability for any loss or damage arising out of a malfunction of the air brake system.

The air brake system was designed and built to conform to all applicable federal motor vehicle safety standards in effect at the time of manufacture.

Tractor air systems are designed for operation as a tractor only, and truck air systems are designed to be operated as a truck only. If a tractor is going to be converted for operation as a truck, the air brake system must be reconfigured to that of a truck. Conversely, if a truck is going to be converted for operation as a tractor, the air brake system must be reconfigured to that of a tractor.

Consult your local MACK distributor for additional information.

If any unauthorized additions, deletions or modifications are made to any portion of the air brake system which is required by Federal Motor Vehicle Safety Standards, Mack Trucks, Inc. makes no representation as to conformity with the Standards.

For complete warranty information, refer to the Pedigreed Protection Plan (US-TS468, CANADA-TS590) provided with each vehicle.

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12 INTRODUCTION

SERVICE LITERATURE

TheMACKServicePublicationsdepartmentoffersavarietyofserviceliterature (including individual service manuals) that can be ordered through any MACK dealer or on the Mack Trucks, Inc. website at www.macktrucks.com.

Note: Mack Trucks, Inc. would like to emphasize the importance of proper service and maintenance procedures. Service, repair and replacements must be performed by certified, licensed mechanics in accordance with MACK standards.

TS576 – MACK Class 8 –Components Service

Manual

This multi-binder set contains service information covering all MACK components (i.e., engines, transmissions, front and rear axles, cabs, fuel systems, electrical systems).

Note: If your vehicle contains a number of non-MACK (vendor) components, the

Class 8 – Custom Collated Service Manual (TS473) might be more appropriate.

TS473 – Class 8 – Custom Collated Service Manual

TS473E – Class 8 – Custom Collated Service Manual on CD

This tailor-made set provides complete service information for all components in the specified vehicle (including both MACK and vendor service manuals). When ordering a Class 8 – Custom Collated Service Manual (TS473) or Class 8 – Custom Collated Service Manual on CD (TS473E), be sure to include the complete Model-Serial number and General Sales Order (GSO) number.

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INTRODUCTION 13

CUSTOMER SERVICE

Call 1-800-866-1177 for MACK OneCall™

The OneCall customer support system is a toll-free nationwide hotline that operates 24 hours a day, seven days a week, including holidays. If you break down on the road, simply call 1-800-866-1177. There is a staff of trained, experienced technicians ready to help. They can help troubleshoot a problem to get you back on the road, arrange to send roadside assistance or arrange for towing to the nearest MACK dealership.

OneCall provides personalized service. The person who initially takes your call will be the same person who sees that your situation is resolved quickly and to your satisfaction. If a follow-up call is necessary, the same familiar voice will be on the other end of the line.

OneCall technicians can also help you plan ahead to keep your operation running efficiently by scheduling routine maintenance and lubrication service, or by locating the nearest MACK dealership.

Questions and Complaints

Your satisfaction is our most important concern.

If questions or complaints arise, first discuss the matter with the service manager at the MACK facility involved. If you are not satisfied with the service manager’s response, contact the branch manager, principal or general manager of the distributorship. If assistance is required at a service dealer, contact the owner of the establishment.

If, for any reason, you need further assistance after dealing with the personnel at a MACK subsidiary or distributor, contact the regional service manager at the nearest MACK regional service office. The regional service manager has the responsibility and the authority to recommend action in most cases and (with the aid of relevant district service personnel) will make every effort to conduct a fair review of the situation.

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14 INTRODUCTION

Addresses

The addresses, telephone and fax numbers of the Mack Trucks, Inc. regional offices are:

United States

Northeast Region – 2100 Mack Blvd., Mail: P.O. Box M, Allentown, PA 18105-5000, TEL: [phone], FAX: [phone]

Southeast Region – 6768 Southlake Parkway, Morrow, GA 30260, TEL: [phone], FAX: [phone]

Central Region –900 S. Frontage Rd., Suite 100, Woodridge, IL 60517, TEL: [phone], FAX: [phone]

Southwestern and Western Regions – 5605 N. MacArthur Blvd., #550, Mail: P.O. Box 165408, Irving, TX 75016-5408, TEL: [phone], FAX: [phone]

Canada

Executive Office – Mack Canada, Inc., 5600A Cancross Court, Mississauga, ON L5R 3E9, TEL: [phone], FAX: [phone]

Australia

Mack Trucks Australia Pty. Ltd., CNR Archerfield and Boundary Roads, Mail: P.O. Box 364, Richlands, QLD 4077, Australia, TEL: [phone], FAX: [phone]

International

2100 Mack Blvd., Mail: P.O. Box M, Allentown, PA 18105-5000, TEL: [phone], FAX: [phone]

Additional Assistance

If additional assistance is required, Mack Trucks, Inc. maintains a Customer Service Department (staffed by experienced personnel) to aid customers who need information or assistance not provided at the local or regional level.

The Customer Service Department phone number is [phone].

When contacting the regional service offices or Customer Service Department, provide the following information:

•Vehicle Identification Number (VIN) — This 17-digit number is typically located on a label on the driver-side door latch post and behind the front axle on the

right, front frame rail.

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INTRODUCTION 15

•Model and year of the vehicle

•Date that the vehicle was purchased and put into service

•Date(s) and mileage of repair(s)

•Dealer that sold and/or serviced the vehicle

•Description of unresolved service complaint or inquiry

•Summary of action taken to date (by the dealer and the regional service office)

•Names of individuals (if known) contacted at the dealer and the Mack Trucks, Inc. regional service office.

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16 INTRODUCTION

REPORTING SAFETY DEFECTS

United States

If you believe that your vehicle has a defect which could cause a crash, injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying Mack Trucks, Inc.

If NHTSA receives similar complaints, it may open an investigation and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your distributor, or Mack Trucks, Inc.

To contact NHTSA, either call the U.S. Government’s Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.NHTSA.gov; or write to: Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, DC 20590. You can also obtain other information about motor vehicle safety from the Vehicle Safety Hotline.

Canada

Canadian customers who wish to report a safety-related defect to Transport Canada — Defect Investigations and Recalls, may telephone the toll free hotline at 1-800-333-0510, or contact Transport Canada by mail at Transport Canada, ASFAD, Place de Ville Tower C, 330 Sparks Street, Ottawa ON K1A 0N5. For additional road safety information, please visit the Road Safety website at http://www.tc.gc.ca/roadsafety/menu.htm.

Mexico

Volvo Trucks de Mexico, S.A. de C.V. should be informed immediately if you believe the vehicle has a defect that could cause a vehicle accident, injury or death. Contact Volvo Trucks de Mexico by calling 011-52-55-50-81-68-50 or by writing to: Volvo Trucks de Mexico, S.A. de C.V., Prol. Paseo de la Reforma 600, 1er. Piso — 121, Col. Santa Fe Pena Blanca, C.P. 01210, Mexico, D.F. Within Mexico, call 01 (800) 90 94 900.

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INTRODUCTION 17

EVENT DATA RECORDING DEVICES

Your MACK vehicle is equipped with a device generally referred to as an "event data recorder" or "EDR." Please note that while the term "event data recorder" is typically used throughout the motor vehicle industry, not every EDR is the same; i.e., they do not all record the same data elements. The EDR on your MACK vehicle records vehicle speed, engine rpm, time and date, plus a variety of pedal and switch positions, both before and after an "event." Sudden vehicle deceleration or the occurrence of certain other vehicle operational characteristics will define (trigger) an "event."

Optional equipment available for your MACK vehicle, such as the Eaton® VORAD® Collision Warning System, may also provide event data recording features.

If you have a question about your EDR, please contact your MACK dealer or regional service office.

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18 SAFETY INFORMATION

SAFETY STATEMENT

Mack Trucks, Inc. cannot anticipate every possible occurrence which may involve a potential hazard. An accident can be avoided by recognizing potentially hazardous situations before a dangerous situation occurs. Correctly performed service procedures are critical for technician safety and safe, reliable operation of the vehicle.

DANGER

Do not operate the engine in an enclosed area. All internal combustion engines give off various fumes and gases while running. Inhalation of exhaust fumes can cause death.

DANGER

Do not sit in a parked vehicle for any extended amount of time with the engine running if there are leaks in the exhaust system. Exhaust fumes could leak into the cab area and death can result. On a regular basis inspect the exhaust system for leaks and repair any leakage.

DANGER

Driver attitude is the most important part of any effective vehicle safety system. Mack Trucks, Inc. strongly encourages all drivers and passengers to use their seat belts, drive defensively, remain alert and respect the speed limits. Many accidents can also be avoided through regular vehicle maintenance.

DANGER

Engine-driven components such as Power Take-Off (PTO) units, fans and fan belts, driveshafts and other related rotating assemblies, can be very dangerous. Do not service engine-driven components unless the engine is shut down. Always keep body parts and loose clothing out of range of these powerful components to prevent serious personal injury. Be aware of PTO engagement or nonengagement status. Always disengage the PTO when not in use.

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SAFETY INFORMATION 19

WARNING

Certain everyday procedures such as washing the vehicle and cleaning the windshield can also be hazardous because of the vehicle’s height. Mack Trucks, Inc. does NOT recommend climbing up on the vehicle to perform these operations. Instead, stand on the ground and use brushes and squeegees mounted on extension poles. When better access is necessary (for instance, when washing the cab roof), use sturdy ladders held in place by someone on the ground.

WARNING

Secure loose objects. Loose objects in the cab or sleeper can be dangerous in a sudden stop or on bad roads. Secure any appliance added to the vehicle, such as a refrigerator or a radio.

WARNING

Keep clear of fan when engine is running. Fan may start to rotate at high speed without warning.

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