Step 1 - Check to make sure the location for your Smile Radio player is:
o Within 5 feet of your stereo receiver. If not you may need to buy a longer Ethernet
cable than what we have included.
o Close to an Internet Outlet. The player can work on WiFi, but it’s not recommended.
o Within 5 feet of an available power outlet.
o Ethernet cable
o 2 AA Batteries for the remote
o Power supply
Page 2
SMILE RADIO PLAYER QUICK START SET UP GUIDE
Step 2 – Connect Ethernet cable (included) to the Internet Outlet and the “Ethernet” jack on the
back of the Smile Radio player.
Step 3 – Connect the RCA audio cables (included) to the red and white jacks on the back of the
Smile Radio player to an available audio input on your stereo receiver– just like hooking up a CD
player. Any available AUDIO input (with the exception of the Phono input – which won’t work) like
CD, MD, Video1, Aux, etc. will usually work just fine. We recommend you label the input for ease
of use and support.
Tip: If you have an audio cable running from your PC to the stereo, you can use the
same cable to connect to the Smile Radio player by using the Headphone Mini Jack on
the back of the player instead.
Step 4 – put the batteries in the remote (both included). Connect power to the Smile Radio player
using the provided power supply.
Step 5 – Once connected to power the Smile Radio player will display a welcome screen and go
through an automatic set up process for a few moments. You should not press any buttons on the
remote while set-up is in process. Once connected to the Internet, music should start playing
automatically.
Adjust the volume to your liking by either using the remote, the volume on your stereo receiver, or
both. We recommend setting the Smile Radio player volume at about 75% and then using your
stereo volume control to adjust the sound level in the office.
Page 3
SMILE RADIO TROUBLESHOOTING TIPS
My player says it can’t obtain an IP address or can’t connect to the Squeeze Network.
First, check all of your cable connections to make sure there are no loose or disconnected
cables. Make sure your Internet connection is working by testing on a PC connected to the
network.
Next, compare your network set-up to the diagram on the next page. A common mistake is the
use of a network SWITCH in place of a ROUTER connected directly to your DSL/Cable modem
(they look similar). This can result in new devices like the player not receiving a proper IP
Address. Not sure if you have a router and not a switch connected to your modem? Check the
box that all your Ethernet cables are plugged into - if it only
on it, then it probably isn’t a proper router (just to add to the confusion, many routers are also
switches – and those should work fine). If this is the problem, you’ll likely need to buy a router
(about $50) at a local office supply or electronics store.
I don’t have an open Ethernet port on my router.
says “switch” not “switch-router”
This is the problem where you need to use a network “switch” between your router and the
Smile Radio player. These are available for about $25 from most office supply or electronics
stores. A switch is like a multi plug extension cord for your network (see the attached Network
Tips for more details). Do not replace your existing router with a switch. In most cases, the
switch must be plugged into a port on the router, giving you additional internet “outlets” to plug
the player and a PC into.
My Smile Radioplayer connects to the Internet but isn’t connecting any channels.
Using the remote, scroll to “Connect to SqueezeNetwork” when the Smile Radio player prompts
you to select a music source. Then press the right arrow
channel. You may need to press the “Play” button on the remote if the desired channel
indicates it’s “stopped.”
My player says it is playing music but I don’t hear anything.
Using the remote, check the volume on your stereo receiver and the Smile Radio player to
make sure no one has turned it down. Check your stereo receiver to make sure that someone
didn’t change the music source on it. If you are unsure what input it is plugged into, try and
follow the RCA cables from your Smile Radio player to your stereo receiver.
on the remote to connect to your
Call us at 303.444.7700 or email support@customchannels.net
Other questions or problems?
and we will help you out.
Page 4
SMILE RADIO NETWORK TIPS
This quick set up guide is designed for locations that have relatively simple DSL/Cable or similar
network configurations where computers can obtain Internet connection information through DHCP.
If you have a more complex network set up or require that PCs have static IPs or secure Internet
access, please have a network administrator contact Custom Channels for more detailed set up
information at support@customchannels.net
Page 5
HOW TO CHANGE CHANNELS
Using the remote press the “Favorites” button located towards the bottom of the remote. Scroll
Up/Down with the remote to the channel you want to listen to and then hit “Play”
Channel Lineup
#1 Bright Smile - today’s hits & star artists mixed in with a dash of 80’s tunes for a fun sound
that’s consistently upbeat without being overwhelming
#2 Lite Smile - soft rock & lite pop that’s a casual & easy blend of adult contemporary sing-along
songs from yesterday & today without instrumentals
#3 Classic Rock Smile - Classic Rock hits of the 60’s, 70’s & 80’s
#4 Adult Rock Smile - an upbeat blend of rock, singer/songwriters & adult alternative music from
then & now.
#5 Eclectic Smile - mix of folkier rock, reggae, jazzy tunes, blues, world beats & deep classic rock
#6 Shuffle Smile - mix of rock and pop, oldies and today’s hits, 80’s MTV songs & 70’s vinyl
classics.
#7 Good Times Smile - oldies from the 50’s, 60’s & 70’s
#8 Pop Smile - a mix of the most popular rock, hip-hop & pop that’s on the top of the charts
#9 Soul Smile - the funkiest & most soulful R&B & disco hits of the 60’s & 70’s
#10 Jazzy Smile - sophisticated blend of contemporary jazz instrumentals & vocals
#11 Country Smile - the best contemporary country music with Nashville’s top hits from today
Note: when shipped the player is set up with a 15 second buffer. The buffer helps prevent drop
outs in the music from other traffic on your internet connection. Whenever you change channels
the buffer cause’s a brief delay in the music because it needs to rebuild. If you notice the music in
your office is cutting out too often we can increase the size of the buffer to help. Contact
support@customchannels.net
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