Installing/Uninstalling
the Logitech desktop
for Bluetooth on my
computer
© 2003 Logitech, Inc.
Installing/Uninstalling Logitech desktop for Bluetooth on my computer
Contents
Introduction 3
About this guide 4
Summary 6
Can I use my existing Bluetooth
How can I tell if my computer already has Bluetooth
My computer has Bluetooth
My computer has a Bluetooth
My computer does not have existing Bluetooth
support? 7
installed? 8
support built-in. What should I do? 10
adapter. What should I do? 13
support. What should I do? 14
I want to uninstall or replace a Logitech device. What should I do ? 15
Troubleshooting 16
This manual is published by Logitech. Logitech assumes no responsibility for any errors that may appear in this
manual. Information contained herein is subject to change without notice.
© 2003 Logitech. All rights reserved. Logitech, the Logitech logo, and other Logitech marks are owned by Logitech
and may be registered. All other trademarks are the property of their respective owners.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Logitech is
under license. Other trademarks and trade names are those of their respective owners.
Microsoft, Outlook, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries. Screenshots reprinted by permission from Microsoft Corporation.
© 2003 Logitech, Inc.
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
Introduction
The SetPoint™ software provided with your Logitech product contains a
Bluetooth
to connect to your computer through the Bluetooth
In most cases you should install the SetPoint software and use the Bluetooth
stack1 that allows your mouse, keyboard and other Bluetooth devices
wireless hub.
wireless hub to connect your Bluetooth devices to your computer. However there
are certain situations where this may not be advisable. You may, for example, want
to use your computer’s existing Bluetooth support rather than the Logitech
wireless hub. In such cases, a different approach is required.
This guide explains how you check whether your computer has existing Bluetooth
support, and recommends the software you should install and the hardware you
should use with your setup.
We strongly recommend that you read this guide before installing the SetPoint
software on your computer.
1
A Bluetooth ‘stack’ is the software that allows Bluetooth devices to be recognized and connect to your
computer.
© 2003 Logitech, Inc.
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
About this guide
This guide provides information you should know before you install the SetPoint
software or connect a Bluetooth
• How to check whether your computer has existing Bluetooth
or a Bluetooth
stack1 already installed.
®
device to your computer. It explains:
support built-in
• What software you should install and what hardware you should use.
Prerequisites
This guide assumes that:
• You have a Bluetooth® wireless hub supplied with a Logitech product.
• You have not yet connected the hub or installed the SetPoint software.
• You are familiar with basic Bluetooth
®
technology. If not, please read the
section below.
Further information
This guide contains all the information you need to connect and start using your
Bluetooth
®
device with your Logitech wireless hub. If you need further information,
additional sources are available:
• www.logitech.com/bluetooth
provides general information about the
Bluetooth® technology.
• www.logitech.com/bluetooth/howto provides ‘How to’ guides for each
supported device. There is also a product compatibility matrix which lists the
products that have been tested and approved for use with the Logitech
wireless hub. You can also find out what you can do with each device.
© 2003 Logitech, Inc.
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
How to use this guide
The following symbols are used in this guide:
Symbol Explanation
Tip - a handy hint that may provide a useful alternative or save time.
Note - helpful information that requires your attention.
Caution - proceeding with an action may harm your device or its data.
© 2003 Logitech, Inc.
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
Summary
I have a desktop computer without Bluetooth®. What should I do?
Follow the instructions provided in the Quick Start Guide supplied with your
Logitech device to install it and enjoy all of its features.
I have purchased a Bluetooth USB dongle for my
computer. Can I use it?
We recommend that you remove your dongle, uninstall the existing Bluetooth
stack, and follow the instructions provided in the Quick Start Guide supplied with
your Logitech device. All of the features offered by your Logitech devices are then
available to you. See Disabling your computer’s existing Bluetooth support and
using just your Logitech wireless hub, page 12 for further details.
I have a laptop with Bluetooth built-in. What is the best approach?
You should not have two different Bluetooth stacks and antenna running on the
same computer.
If the Logitech installer detects an existing Bluetooth stack, it does not install the
stack included in the SetPoint software.
In this case, the Logitech wireless hub acts as an access point for the Logitech
mouse, keyboard and MediaPad
wireless hub does not provide an access point for other Bluetooth
To fully enable the Logitech wireless hub and enjoy all of its features, we
recommend that you install it on a computer without another Bluetooth stack
present.
2
, giving them full functionality. The Logitech
devices.
2
You only have a MediaPad if you have purchased a Logitech diNovo™ desktop.
© 2003 Logitech, Inc.
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
Can I use my existing Bluetooth® support?
Wondering whether you should use your Bluetooth support or the Logitech
wireless hub? The following table provides the answers.
Can I use my existing
Bluetooth support rather
than the Logitech wireless
hub?
Can I use my existing
Bluetooth support with
the Logitech SetPoint
software?
Can I use both my existing
Bluetooth support and my
Logitech wireless hub?
My computer has built-in
Bluetooth support (e.g. laptop).
• Approved for mobile use of the mouse,
providing HID devices are supported by
the built-in Bluetooth module.
• Advanced features such as hot keys
and LCD displays will not work.
• No Logitech Mobile Phone Suite
support.
• Bluetooth devices such as PDAs can
connect directly to your built-in module.
See page 10.
• Logitech SetPoint supports only the
Logitech wireless hub.
• The Logitech wireless hub will only
work as an access point for Logitech
devices. The Logitech devices will be
fully functional.
• Other Bluetooth devices should be
connected directly through the existing
Bluetooth module.
• No Logitech Mobile Phone Suite
support.
My computer has a Bluetooth
adapter (e.g. USB dongle).
• Your existing Bluetooth stack may not
support your mouse, keyboard
and MediaPad.
• Advanced features such as hot keys
and LCD displays will not work.
• No Logitech Mobile Phone Suite
support.
• Bluetooth devices such as PDAs can
connect directly to your built-in module.
• Logitech SetPoint supports only the
Logitech wireless hub.
• The Logitech wireless hub will only work
as an access point for Logitech devices.
The Logitech devices will be fully
functional.
• Other Bluetooth devices should be
connected directly through the existing
Bluetooth module.
• No Logitech Mobile Phone Suite
support.
Can I use my Logitech
wireless hub and the
Logitech SetPoint
software only?
Recommended – works without limitations.
Possible – may work, possibly with limitations.
Not possible.
• To be able to use the Logitech wireless
hub and SetPoint you have to disable
your Bluetooth
uninstall your existing stack.
• If you do this your computer’s built-in
Bluetooth
© 2003 Logitech, Inc.
devices and ports, and
support will no longer work.
• You must uninstall the Bluetooth
already installed which means losing
your previous Bluetooth
page 13
.
settings. See
stack
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
How can I tell if my computer already has
Bluetooth
It is possible that your computer has existing Bluetooth support. This might be:
• Bluetooth support built-in, such as a Bluetooth communications port
(common on laptops).
®
installed?
• A Bluetooth
adapter. This may be a USB dongle or a PCMCIA card.
• A Bluetooth stack1 that was pre-installed when you purchased the computer,
or that has been installed since.
It is important that you know whether these are possibilities so that you know what
software to install and hardware to use.
We recommend that you check thoroughly whether your computer has existing
Bluetooth support. It is possible that your computer supports Bluetooth without
you realizing it.
The following sections help you determine whether your computer already has
Bluetooth installed.
To determine whether your computer has Bluetooth
support built-in:
• Check the computer’s specification or user guide.
• Check whether your computer has a Bluetooth
logo, , on its case or keyboard.
• Check whether your computer has a blue LED, possibly next to an antenna.
A blue LED usually indicates Bluetooth
• Check whether your Device Manager contains any Bluetooth
ports. To do this:
1. Open the Windows
sure you are in Classic View (not Category View).
2. Select System, go to the Hardware tab and click the Device Manager button.
3. Look for a Bluetooth Devices branch.
4. Expand the Ports (COM & LPT) branch and look for a Bluetooth
Communications Port (also known as Bluetooth
© 2003 Logitech, Inc.
activity.
devices or
Control Panel. If you are using Windows XP, make
module).
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
Currently, only laptops have Bluetooth
support built-in.
To determine whether your computer has a Bluetooth®
adapter:
• Check all of your computer’s USB ports and PCMCIA slots for a
Bluetooth adapter.
To determine whether your computer already has a Bluetooth® stack
installed:
• Check whether there is a Bluetooth icon, , in the Windows Taskbar or on
your desktop.
• Check whether there are any Bluetooth
or Widcomm options available from
your Windows Start menu.
• Check whether there is a My Bluetooth Places entry in your Windows Explorer.
• Check whether there are any Bluetooth
or Widcomm applications installed on
your computer. In the Windows Control Panel, select Add/Remove Programs
and look for Bluetooth
programs. If your computer has an external Bluetooth
Bluetooth
USB adapter or PCMCIA card, you should also look for the software
supplied with this module (it is likely that this will contain a Bluetooth
If you find that your computer has Bluetooth
or Widcomm entries in the list of currently installed
module such as a
stack).
support built-in, see My computer has
Bluetooth support built-in. What should I do?, page 10.
If you have a Bluetooth
adapter, see My computer has a Bluetooth adapter.
What should I do?, page 13.
If your computer has neither Bluetooth
support built-in nor Bluetooth software
installed, see My computer does not have existing Bluetooth support. What should
I do?, page 14.
© 2003 Logitech, Inc.
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
My computer has Bluetooth® support
built-in. What should I do?
If your computer has existing Bluetooth support, we recommend that you
use both this and the Logitech wireless hub. When you do this:
• Your Logitech HID
3
devices (mouse, keyboard, and MediaPad2) connect to
your computer through the Logitech wireless hub. All advanced features such
as hot keys and LCD displays are available.
• Other Bluetooth
devices are still able to connect to your computer through
your built-in Bluetooth port.
• The Logitech Mobile Phone Suite is not available.
To use both your existing Bluetooth
support and the Logitech wireless hub, you
should install the SetPoint software as usual. When you install the software, the
installation routine detects an existing Bluetooth stack. This stack remains intact.
The stack included with SetPoint is not installed.
Other options that are available to you if your computer has Bluetooth support
built-in are:
• Use just your computer’s existing Bluetooth
support. See page 11.
• Disable your computer’s existing Bluetooth support and use just the Logitech
wireless hub. See page 12
.
3
The HID service is used to connect control devices such as your mouse and keyboard to your computer
using Bluetooth
keyboard with your built-in module.
. If your stack does not support the HID service, you won’t be able to use your mouse or
© 2003 Logitech, Inc.
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
Using just your computer’s existing Bluetooth® support
It is possible to connect your devices to your computer using just your computer’s
built-in Bluetooth
support. In this case you should not install the SetPoint software
– all connections are through your existing stack.
When you connect using your existing stack in this way, please note the following:
• Your Logitech devices will work providing your stack supports the HID service,
but advanced features such as hot keys and LCD displays are not available.
• The Logitech Mobile Phone Suite is not available.
When connecting devices to your built-in Bluetooth
Logitech wireless hub into the USB port. Just use the hub to recharge your
port, DO NOT plug the
mouse:
© 2003 Logitech, Inc.
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
Disabling your computer’s existing Bluetooth® support and
using just your Logitech wireless hub
It is possible to use just your Logitech wireless hub instead of your built-in
Bluetooth
support. To do this you must disable your existing Bluetooth support
and remove any stack that is present.
Please note:
• We do not recommend this approach because it means that your built-in
Bluetooth
support no longer works and may not be easily recoverable.
• Only advanced users should attempt to disable existing Bluetooth support.
To disable Bluetooth
1. Disable the Bluetooth
support and remove your existing stack, follow the steps below.
hardware.
Your computer may offer a quick way of disabling Bluetooth, for example by
pressing a key sequence. Refer to the guide supplied with your computer for details.
If your computer does not offer such an option you can disable Bluetooth as follows:
1. Open the Windows
Control Panel. If you are using Windows XP, make
sure you are in Classic View (not Category View).
2. Select System, go to the Hardware tab and click the Device Manager button.
3. Disable any Bluetooth devices installed. To do this expand the Bluetooth
Devices branch, right-click on each device listed within Bluetooth Devices,
and Disable each one.
2. If you have an existing Bluetooth
stack, you must remove it. To do this:
1. Unplug your Bluetooth adapter (e.g. USB dongle or PCMCIA card) if you have one.
2. Go to the Windows Control Panel, select Add/Remove Programs, and locate
the Bluetooth
stack in the list of currently installed programs. This may be
named ‘Bluetooth’ or ‘Widcomm’. If your computer has an external Bluetooth
module such as a Bluetooth
USB adapter or PCMCIA card, it is likely that the
software supplied with this module will contain the stack.
3. Click on Change/Remove, and follow the instructions on screen to remove the
stack.
If you have a Microsoft
[See Q323183 for more information]’ in your list of installed programs. You
stack installed, this may show as ‘Windows Hotfix SP2
should remove this installation.
Your computer should now act as if it does not have any Bluetooth
support, so you can
use your Logitech wireless hub and install the SetPoint software in the same way as for
a computer without Bluetooth. All features are then available. See page 14 for details.
© 2003 Logitech, Inc.
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
My computer has a Bluetooth® adapter.
What should I do?
If your computer has a Bluetooth adapter, such as a USB dongle or PCMCIA
card, we recommend that you use your Logitech wireless hub instead of your
adapter.
To be able to use your Logitech wireless hub you must disable your existing
Bluetooth
follow to do this is explained on page 12
Your computer should now act as if it does not have any Bluetooth
support and remove any stack that is present. The procedure you
.
support, so
you can use your Logitech wireless hub and install the SetPoint software in the
same way as for a computer without Bluetooth. All features become available.
See page 14 for details.
© 2003 Logitech, Inc.
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
My computer does not have existing
Bluetooth
If your computer does not have existing Bluetooth support, you can proceed with
the installation of SetPoint. No additional actions are required before you start this
process.
In this case, all of the features provided by the Logitech wireless hub are available
to you.
®
support. What should I do?
© 2003 Logitech, Inc.
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
I want to uninstall or replace a Logitech
device. What should I do ?
To uninstall a Logitech device follow these steps:
1 Check that the device is connected. If you have a keyboard or MediaPad,
simply press any key. If you have a mouse, just move it.
2 Press the Connect button located on the bottom of the device.
The Logitech Connection Wizard starts. This wizard guides you through
the procedure for uninstalling the device.
3 Follow the instructions provided by the wizard.
The procedure you follow is usually similar to the installation procedure.
Depending on the type of device you are uninstalling, you may be prompted
enter a PIN code. The final stage of the procedure always involves clicking
the Disconnect button on the screen. When you click this button, the device
is disconnected and uninstalled.
If you want to replace a Logitech device, for example to use a different Bluetooth
mouse or keyboard supplied by Logitech, follow these steps:
1 Uninstall the device or devices to be replaced by following the procedure
above.
2 Shut down your computer, plug in the new device or devices and then start
your computer again.
3 Before you log in, press the Connect button on the new device and shortly
afterwards press the Connect button on the Bluetooth Wireless hub. Repeat
this procedure for each new device you want to replace.
4 Log in to Windows
. The Logitech Connection Wizard starts and guides
you through the procedure for installing the new devices.
5 Follow the instructions provided by the wizard to complete the procedure.
If you do not uninstall an old device before connecting a new one, the new device
may not be detected and the Logitech Connection Wizard may not start. See I want
to reinstall a Logitech device but the Logitech Connection Wizard does not start
page 18, for further details.
,
© 2003 Logitech, Inc.
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
Troubleshooting
Provided below are solutions to some common problems that may occur when
installing or uninstalling the Logitech desktop for Bluetooth
on your computer.
If you have a problem that is not covered below, please check the Logitech Support
web site at www.logitech.com/support
for the latest support information.
Some of my device’s features don’t work
If some of your device’s advanced features don’t work, such as the hot keys and
LCD display, this may be because you have another Bluetooth stack present.
If you have previously installed the Microsoft desktop for Bluetooth
and Intellitype™ for Bluetooth
in particular), some Bluetooth components may
still be present even after removing the software.
If the Logitech installer detects an existing Bluetooth stack, it does not install the
stack included in the SetPoint software. If you want to use the SetPoint stack you
must remove all components that comprise your existing stack - see page 12
details – and then reinstall SetPoint.
(Intellipoint™
for
SetPoint does not install correctly
If the SetPoint software does not install correctly, this may be because you have a
software firewall on your computer. If you have a software firewall, you must
temporarily disable it before installing SetPoint. Follow these steps:
1. Disable the firewall BEFORE starting to install the SetPoint software.
2. Install SetPoint. Follow the instructions on screen and restart your computer
when prompted.
3. Log back on to your computer. The Logitech Connection Wizard runs
automatically to secure the Bluetooth
4. When all devices are securely connected and the wizard has finished,
re-enable your firewall.
You only need to temporarily disable the software firewall installed on your
computer. If your computer is on a network that provides firewall protection from
a server, no action is required. You can install the SetPoint software in the usual
way.
connections for your devices.
© 2003 Logitech, Inc.
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
I have replaced my previous Bluetooth® stack with SetPoint
but now my devices can’t connect to my computer
If you have removed a previously installed Bluetooth stack and then installed
SetPoint, but are now experiencing difficulties, this may be because:
• The Logitech wireless hub has not installed correctly.
• The previous Bluetooth drivers are still present on your computer and are
conflicting with the SetPoint software.
To check whether the Logitech wireless hub has installed correctly, locate its entry in
the Device Manager. To do this go to the Windows
Control Panel, select System,
go to the Hardware tab and click the Device Manager button. Expand the
Bluetooth Devices branch. You should see a device line similar to the following:
If this entry is missing or has an exclamation mark next to it, this means that the
hub did not install correctly.
To check that the correct drivers are being used, right-click on the device line,
select Properties, go to the Driver tab and click the Driver Details… button.
The drivers being used are shown:
The drivers that should be used are ‘btwusb.sys’ and ‘frmupgr.sys’.
© 2003 Logitech, Inc.
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Installing/Uninstalling Logitech desktop for Bluetooth on my computer
I want to reinstall a Logitech device but the Logitech
Connection Wizard does not start
Follow these steps:
1 Open My Bluetooth Places
2 Check whether the device that has been uninstalled is still paired. If it is,
unpair this device by following this procedure:
1 Right-click on the device icon.
2 Select Unpair devices.
3 Press the Connect button located on the bottom of the device to be
reinstalled.
4 Press on the Connect button on the Bluetooth Wireless hub.
The Logitech Connection Wizard starts. This wizard guides you
through the procedure for uninstalling the device.
If the wizard does not start, reboot your computer. The wizard should
start automatically when you log in.
5 Follow the instructions provided by the wizard to uninstall the device.
3 Reboot your computer and log back in.
The Logitech Connection Wizard should then start.
4 Follow the instructions provided to reinstall your device. (This procedure is
similar to the original installation routine.)
© 2003 Logitech, Inc.
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