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FS-2100

Kyocera FS-2100, FS-4100, FS-4200, FS-4300 Service Bulletin C306

C306_SystemError(Fxxx)Outline_Ver.1.04E 1/8
No.
Content
Check procedure & check point
Remark 1
FS-4300DN, FS-4200DN, FS-4100DN,
-
Lock-up at Welcome/start display (TASKalfa/Ecosys) (The display unchages after a certain time (Note 1: *** seconds))
1) Check connection of the harness (Panel to Main board), (Main board to HDD) and connectors and check function.
2) Check contact of the DDR memory by detaching and reattaching. and check function. replace it if available and check function.
3) Format the HDD and check function. (U024 FULL formatting) (*1)
4) Execute the U021Memory initializing to initialize the controller backup memory and check function.
5) Replace the panelmain board and check function.
6) Replace the main board and check function.
7) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only.
*User data and installed software is deleted if executing the U024. Reinstallation is required.
Check procedure is partly corrected as below.
3) Format the SSD and check function.([Formatting SSD)
4) (Not applicable)
[Main - Panel Interface] (Engine board relays) Main board: YC2 Engine board: YC20, YC17 Panel board: YC1
[Check the contact with the DDR2 memory] Main board: YS1
(Note 1) 60 seconds
F000 is indicated when the controller doesn't send the initial communication for 60 seconds after starting up the main power, or when the controller does not reply for 60 seconds since the communication from the panel board to the controller.
F000
CF000 appears in a certain time (Note 2: *** seconds) after the Welcome/start display continues
Panel－Main board communication error
1) Check connection of the harness (Panel to Main board), (Main board to HDD) and connectors and check function.
2) Check contact of the DDR memory by detaching and reattaching. and check function. replace it if available and check function.
3) Format the HDD and check function. (U024 FULL formatting) (*1)
4) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
5) Replace the main board and check function.
6) Replace the panelmain board and check function.
7) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only.
Check procedure is partly corrected as below.
3) Format the SSD and check function.([Formatting SSD)
4) (Not applicable)
[Main - Panel Interface] (Engine board relays) Main board: YC2 Engine board: YC20, YC17 Panel board: YC1
[Check the contact with the DDR2 memory] Main board: YS1
(Note 1) 60 seconds
F000 is indicated when the controller doesn't send the initial communication for 60 seconds after starting up the main power, or when the controller does not reply for 60 seconds since the communication from the panel board to the controller.
F10X
F11X
F12X
An error is detected at the Scan control section
1) Check connection of the harness (Scan/DP - Main board) and connectors and check function.
2) Format the HDD and check function. (U024 FULL formatting) (*1)
3) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
4) Replace the Scan/DP board and check function.
5) Replace the main board and check function.
6) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only.
-
An error is detected at OS or some of device drivers.
1) Format the HDD and check function. (U024 FULL formatting) (*1)
2) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
3) Replace the main board and check function.
4) Replace the HDD and check function. (*1)
5) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only.
Check procedure is partly corrected as below.
1) Format the SSD and check function.([Formatting SSD)
2) (Not applicable)
4) Replace the SSD and check function.
C306_SystemError(Fxxx)Outline_Ver.1.04E 2/8
No.
Content
Check procedure & check point
Remark 1
FS-4300DN, FS-4200DN, FS-4100DN,
F13X
An error is detected at the Panel control section
1) Check connection of the harness (Panel - Main board) and connectors and check function.
2) Format the HDD and check function. (U024 FULL formatting) (*1)
3) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
4) Replace the panel board and check function. (*2)
5) Replace the main board and check function.
6) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only. (*2) For the model separating the main/panel PWBs.
Check procedure is partly corrected as below.
1) Format the SSD and check function.([Formatting SSD)
2) (Not applicable)
4) Replace the SSD and check function.
F14X
An error is detected at the FAX control section
1) Check connection of the harness (FAX - Main board) and connectors and check function.
2) Format the HDD and check function. (U024 FULL formatting) (*1)
3) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
4) Execute the U671 Clear FAX back up data (FAX DIMM clear) and check function. (*3) (Take cae of the received data since it is cleared)
5) Replace the FAX_DIMM and check function.
6) Replace the FAX board and check function.
7) Replace the main board and check function.
8) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only. (*3) For the models using the main PWB with the flash for the FAX data.
-
F15X
An error is detected at the authentication device control section
1) Check connection of the harness (Authentication device - Main board) and connectors and check function.
2) Format the HDD and check function. (U024 FULL formatting) (*1)
3) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
4) Replace the main board and check function.
5) Replace the HDD and check function. (*1)
6) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only.
Authentication device: Card Reader, etc.
Check procedure is partly corrected as below.
2) Format the SSD and check function.([Formatting SSD)
3) (Not applicable)
5) Replace the SSD and check function.
[Main/Engine - USB Host Interface] Main board: YC10 (USB Host at the machine rear side) Engine board: YC23 (USB Host under the operation panel)
F16X
An error is detected at the KMAS control section
1) Check connection of the harness (KMAS - Main board) and connectors and check function.
2) Format the HDD and check function. (U024 FULL formatting) (*1)
3) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
3) Replace the main board and check function.
4) Replace the HDD and check function.　(*1)
5) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only.
F17X
An error is detected at the print data control section
1) Format the HDD and check function. (U024 FULL formatting) (*1)
2) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
3) Replace the main board and check function.
4) Replace the HDD and check function. (*1)
5) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only.
Check procedure is partly corrected as below.
1) Format the SSD and check function.([Formatting SSD)
2) (Not applicable)
4) Replace the SSD and check function.
C306_SystemError(Fxxx)Outline_Ver.1.04E 3/8
No.
Content
Check procedure & check point
Remark 1
FS-4300DN, FS-4200DN, FS-4100DN,
F18X
An error is detected at the Video control secion
1) Check connection of the harness (Engine - Main board) and connectors and check function.
2) Format the HDD and check function. (U024 FULL formatting) (*1)
3) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
4) Replace the engine board and check function.
5) Replace the main board and check function.
6) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only.
Check procedure is partly corrected as below.
1) Format the SSD and check function.([Formatting SSD)
2) (Not applicable)
[Main - Engine Interface] Main board: YC2 Engine board: YC20
F19X
F1AX
F1BX
An error is detected at the Security management section
1) Format the HDD and check function. (U024 FULL formatting) (*1)
2) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
3) Replace the main board and check function.
4) Replace the HDD and check function. (*1)
5) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only.
Check procedure is partly corrected as below.
1) Format the SSD and check function.([Formatting SSD)
2) (Not applicable)
4) Replace the SSD and check function.
F1CX
An error is detected at the File System management section
1) Format the HDD and check function. (U024 FULL formatting) (*1)
2) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
3) Replace the main board and check function.
4) Replace the HDD and check function. (*1)
5) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only.
*The F1C4 error appears with the HDD security kit at work.
Check procedure is partly corrected as below.
1) Format the SSD and check function.([Formatting SSD)
2) (Not applicable)
4) Replace the SSD and check function.
F1DX
An error is detected at the Image memory management section
1) Format the HDD and check function. (U024 FULL formatting) (*1)
2) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
3) Replace the main board and check function.
4) Replace the HDD and check function. (*1)
5) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only.
*The F1D4 error is RAM allocation error.
　1. Check it with the U340
　2. Initialize the setting
valued with the U021
Check procedure is partly corrected as below.
1) Format the SSD and check function.([Formatting SSD)
2) (Not applicable)
4) Replace the SSD and check function.
F1EX
F1FX
F20X
F21X
F22X
F23X
An error is detected at the Image processing section
1) Check contact of the DDR memory and check function.
2) Format the HDD and check function. (U024 FULL formatting) (*1)
3) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
4) Replace the main board and check function.
5) Replace the HDD and check function. (*1)
6) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only.
An error is detected at the OS or some of device drivers
1) Format the HDD and check function. (U024 FULL formatting) (*1)
2) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
3) Replace the main board and check function.
4) Replace the HDD and check function. (*1)
5) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only.
An error is detected at the OS or some of device drivers
1) Format the HDD and check function. (U024 FULL formatting) (*1)
2) Execute the U021 Memory initializing to initialize the controller backup memory and check function.
3) Replace the main board and check function.
4) Replace the HDD and check function. (*1)
5) Retrieve the USBLOG and contact the Service Administrative Division. (*1) For the HDD standard model only.
Check procedure is partly corrected as below.
1) Format the SSD and check function.([Formatting SSD)
2) (Not applicable)
4) Replace the SSD and check function.
Check procedure is partly corrected as below.
1) Format the SSD and check function.([Formatting SSD)
2) (Not applicable)
4) Replace the SSD and check function.
Check procedure is partly corrected as below.
2) Format the SSD and check function.([Formatting SSD)
3) (Not applicable)
5) Replace the SSD and check function.
[DDR2 memory contact check] Main board: YS1 A certain part of the memory may be faulty. The frequency of faiure occurrence is dependent on the frequency of access to the faulty bit. The memories except the DIMM are mounted on the main PWB. The mounted memories or the ASIC may be faulty if the DIMM is not sensitive.
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