KitchenAid KES6503SX, KES6403DG, KES6403, KES6503ER, KES6503OB INSTALLATION INSTRUCTIONS AND OPERATION MANUAL

KES6403, KES6503

W11312156C.indb 1			8/12/2020 7:43:37 PM

PARTS AND FEATURES

			4
			3
	12	13	14

2

16	8

15

6

	Milk	Coffee	10
	Pitcher	Scoop

Tamper	Single wall	Single wall	Double wall	Double wall
	1 shot	2 shot	1 shot	2 shot

1Water Tank (Capacity: 47 ounces)

2Water Tank Handle

3Water Tank Lid

4Cup Warmer

5Drip Tray Plate

6Drip Tray

7Main Power On/Off Switch

8Steam Wand

9Steam Wand Release Button

10Portafilter (58 mm)

11Mode Button : Espresso

:Steam

:Hot Water

12Dose Button : 1 (1 shot)

:2 (2 shot)

13Clean Cycle Button

14Start/Cancel Button

15Empty Drip Tray Indicator

16Group Head

2

W11312156C.indb 2			8/12/2020 7:43:37 PM

PRODUCT SAFETY

<![if ! IE]> <![endif]>ENGLISH

IMPORTANT SAFEGUARDS

When using electrical appliances, basic safety precautions should always be followed, including the following:

1.Read all instructions.

2.Do not touch hot surfaces. Use handles or knobs.

3.Close supervision is necessary when any appliance is used by or near children.

4.To protect against fire, electric shock, and personal injury do not immerse cord, plugs, or appliance in water or other liquids.

5.Unplug from outlet when not in use and before cleaning. Allow to cool before putting on or taking off parts, and before cleaning.

6.Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions, or is dropped or damaged in any manner. Contact the manufacturer at their customer service telephone number for information on examination, repair, or adjustment.

7.The use of accessory attachments not recommended by the appliance manufacturer may result in fire, electric shock, or personal injury.

8.Do not use the appliance outdoors.

9.Do not let cord hang over edge of table or counter, or touch hot surfaces.

10.Do not place on or near a hot gas or electric burner, or in a heated oven.

11.Always turn the appliance off, then plug cord into the wall outlet. To disconnect, turn the appliance off, then remove plug from wall outlet.

12.Do not clean the Espresso Machine with abrasive cleaners, steel wool, or other abrasive materials.

3

W11312156C.indb 3			8/12/2020 7:43:38 PM

PRODUCT SAFETY

13.Use extreme caution when using hot steam.

14.Do not use appliance for other than intended use.

15.Irritation to skin or eyes can occur if they come into contact with the descaling solution. Avoid skin and eye contact. Rinse off descaling solution with clean water. Obtain medical advice after eye contact.

16.Damage to delicate surfaces can occur after contact with the descaling solution. Remove any splashes immediately.

17.WARNING: To avoid the risk of injury, do not open the brew chamber during the brew process.

SAVE THESE INSTRUCTIONS

This product is designed for household use only.

ELECTRICAL REQUIREMENTS

Voltage: 120 V~

Frequency: 60 Hz

Wattage: 1460 W

NOTE: If the plug does not fit in the outlet, contact a qualified electrician or service person. Do not modify the plug in any way. Do not use an adapter.

Do not use an extension cord. If the power supply cord is too short, have a qualified electrician or service person to install an outlet near the appliance.

The cord should be arranged so that it will not drape over the countertop or tabletop where it can be pulled on by children or tripped over unintentionally.

4

W11312156C.indb 4			8/12/2020 7:43:38 PM

GETTING STARTED

First, clean all parts and accessories (See “Care and Cleaning” section).

Place the Espresso Machine on a dry, flat, level surface such as a countertop or table.

1

MAX

Fill the Water Tank with fresh water (max. 47 ounces / 1.4 liters). Replace the Water Tank Lid.

2

Insert the Steam Wand until you hear a click.

IMPORTANT: Distilled water or mineral water can damage the Espresso Machine. Do not use either to brew espresso.

WARNING

Electrical Shock Hazard Plug into a grounded 3 prong outlet.

Do not remove ground prong. Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

<![if ! IE]>

<![endif]>ENGLISH

3

Plug into a grounded 3 prong outlet. Press the Main power switch to “ON (-)”.

4

The machine automatically pumps water into the heater and starts heating. When lights stop blinking, the Espresso Machine is ready for use.

5

W11312156C.indb 5			8/12/2020 7:43:38 PM

GETTING STARTED

5

1

2

To rinse the Group Head, place a container under the Group Head. Toggle the Mode Button to select Espresso. Toggle Dose Button to 1 and press button.

The machine will flush water through the Group Head and automatically stop when the cycle is complete.

6

1

2

To rinse the Steam Wand, direct the Steam Wand towards the Drip Tray or into a cup. Then, toggle the Mode Button to select Hot Water and press button to start.

Allow water to flow for 3 to 5 seconds then, press button to stop.

PRODUCT USAGE

BREWING ESPRESSO

1

2

Select desired Filter basket (see Basket selection chart). Press the Filter basket into the Portafilter until it clicks into place.

Fill the Filter basket with fine Espresso coffee grounds (see Basket selection chart for dosing recommendations).

BASKET SELECTION CHART

Basket type

Shot

Dose (gram)

Use for

Single wall

1 shot

10 - 12

Freshly ground whole bean coffee

Single wall

2 shot

18 - 20

Freshly ground whole bean coffee

Double wall

1 shot

10 - 12

Pre-ground coffee

Double wall

2 shot

18 - 20

Pre-ground coffee

6

W11312156C.indb 6			8/12/2020 7:43:39 PM

PRODUCT USAGE

3

Tap the Portafilter to level the ground coffee bed and rest on a flat surface.

Use the Tamper to tamp down the ground coffee. Sweep excess coffee grinds from the rim.

4

Position the Portafilter under the Group Head with the handle align to unlock. Raise the Portafilter into the Group Head and twist to the right side to lock.

<![if ! IE]>

<![endif]>ENGLISH

5

1

2

Toggle the Mode Button to select Espresso. Toggle the Dose Button to select desired number of shots 1 (~ 1 ounce) or

2 (~ 2 ounces).

6

1 2

Press	button to run selected Espresso
cycle.

NOTE: Do not remove the Portafilter when brewing.

TIP: Shot duration should be between 20-30 seconds for 1 and 2 shot selections.

-If less than 20 seconds: decrease grind size and/or increase tamp pressure.

-If more than 30 seconds: increase grind size and/or reduce tamp pressure.

7

W11312156C.indb 7			8/12/2020 7:43:39 PM

PRODUCT USAGE

USING THE STEAM MODE FOR MILK

1

1

2

Toggle the Mode Button to select Steam. The machine will automatically start heating, indicated by the flashing Steam light. The Steam light will go solid when machine is ready for steaming.

2

Fill the Milk pitcher with desired amount of cold milk.

TIP: Fill to bottom of the pour spout.

3

2

Angle the Steam Wand towards the Drip Tray or into a cup. Press button to start. Once water turns to steam, press button to stop.

5

4

Adjust the Steam Wand to desirable position. Submerge the tip of the Steam Wand just below the surface of milk in the Milk pitcher.

Press button to initiate the steam.

Froth until desired level of foam and temperature is reached. To stop the steam, press button again.

To avoid splattering, wait until the steam stops before removing the Steam Wand from the milk.

8

W11312156C.indb 8			8/12/2020 7:43:40 PM

PRODUCT USAGE

USING HOT WATER FEATURE

The Steam Wand can also dispense hot water which is great for an americano, tea, hot chocolate, etc. You can also use hot water to pre-heat cups.

1

1

2

Toggle the Mode Button to select Water. Place a cup under the Steam Wand.

NOTE: You can pause the cycle by pressing before the cycle complete.

2

2

1 2

Press Dose Button to select the volume of water 1 (~ 4 ounces) or 2 (~ 6 ounces). Press button to start water cycle. Water flows out from the Steam Wand.

button to stop the flow of water

<![if ! IE]>

<![endif]>ENGLISH

PROGRAMING FUNCTION

The Espresso Machine is equipped with programing functionality. Any customized settings will be saved even in the event power is lost to the machine.

PROGRAMING THE ESPRESSO AND HOT WATER AMOUNT

1

1 2

To change pre-programmed Espresso Volume for 1 or 2: Toggle the Mode Button to select Espresso. Select the dose you desire to program (1 or 2). Press and hold button until desired espresso amount is reached in your cup.

While programing your selected dose, the dose and the button lights will blink. Lights will stop blinking when programing is complete.

2

1 2

To change pre-programmed Water Volume for 1 or 2: Toggle the Mode Button to select Water. Select the dose you desire to program (1 or 2). Press

and hold

button until desired water

amount is reached in your cup.

While programing your selected dose, the

dose and the

button light will blink.

Lights will stop blinking when programing is complete.

9

W11312156C.indb 9			8/12/2020 7:43:40 PM

PROGRAMING FUNCTION

TIP: To restore all factory settings, Press and Hold “Dose Button” for 3 seconds. Changing the factory default Espresso or Water Volumes may impact the intended performance of the machine.

PROGRAMING THE WATER TEMPERATURE AND WATER HARDNESS

1

1 2

2

To change pre-programmed Water Temperature: Toggle the Mode Button to select Espresso, press and hold for 3 seconds.

The indicator lights will show the default factory setting or previous saved setting (see Indicator light chart for reference).

Toggle the Mode Button between Low-Mid- High to select desired temperature.

To save your selection, press	button or
wait for 10 seconds.

2

1 2

2

To change pre-programmed Water Hardness: Toggle the Mode Button to Water, Press and hold for 3 seconds.

The indicator lights will show the default factory setting or previous saved setting (see Indicator light chart for reference).

Toggle the Mode Button between Low- Mid-High to select desired water hardness.

To save your selection, press	button
or wait for 10 seconds.

INDICATOR LIGHT CHART

Water Temperature or Water Hardness

Low

Medium

High

NOTE: Water Hardness - Low: 0 to 60 ppm Medium: 60 to 120 ppm High: more than 120 ppm

TIP: To restore all factory settings, Press and Hold “Dose Button” for 3 seconds. All indicator lights will blink indicating that all settings are restored.

10

W11312156C.indb 10			8/12/2020 7:43:41 PM

CARE AND CLEANING

For best results, regularly clean the Espresso Machine and accessories.

IMPORTANT: Unplug the Espresso Machine before cleaning. Allow the Espresso Machine and accessories to cool down.

NOTE: Do not use abrasive cleansers or scouring pads when cleaning the Espresso Machine, parts, or accessories. Do not immerse the Espresso Machine or cord in water or other liquids.

1

2

When the Drip Tray indicator rises and
becomes visible above the surface of the	Wipe the Espresso Machine housing and
Drip Tray Plate, empty the Drip Tray and	Group Head with a clean soft damp cloth.
rinse with warm water.

<![if ! IE]>

<![endif]>ENGLISH

3

Wash the Drip Tray, Portafilter, Filter baskets, Milk pitcher, and Drip Tray Plate in warm, soapy water and rinse with clean water. Dry with a soft cloth.

4

Clean the Steam Wand after every use. Toggle the Mode button to select Water. Position the Steam Wand over Drip Tray or

into a cup. Press		button, wait 3 to 5
seconds.
Press	button to stop. Wipe down

Steam Wand exterior with a soft damp cloth.

NOTE: To remove the Steam Wand press the Steam Wand Release Button.

11

W11312156C.indb 11			8/12/2020 7:43:42 PM

CARE AND CLEANING

DESCALING THE ESPRESSO MACHINE

The descaling program enables simple and effective descaling of your Espresso Machine. Descale the Espresso Machine regularly, but a minimum whenever the “Clean ()” indicator is blinking. The frequency of descaling depends on the hardness of the water in your region. Therefore, it is important to program the Espresso Machine according to the water hardness level of your location.

NOTE: The descaling process runs in 4 phases, takes approximately 10 minutes and must be completed before next use. At any time during the descaling program you can pause the cycle by pressing button. And, resume too by pressing button.

IMPORTANT: Only use descaling solution intended for Espresso Machines.

SET UP OF GROUP HEAD DESCALING

1

Water

Descaling solution

Fill 8.5 ounces water and 4.25 ounces descaling solution inside the Water Tank.

NOTE: The clean cycle is designed to run as per the above mentioned water and descaling solution volumes.

The cycle cannot be completed with any less volume than mentioned above.

2

2

Phase 1: Place a container (~ 17 ounces) on the Drip Tray below the Group Head. Press the Clean cycle () button for 3 seconds or until Clean light is solid. Then, press button to start first phase of decalcification cycle.

Start/Cancel ( ) will blink fast after the first phase is complete. Empty the container.

3

1 2

Phase 2: Place the container (~ 17 ounces) below the Steam Wand. Then, press

button. Start/Cancel (

) and Water

Mode lights will blink fast after the second phase is complete. Empty the container.

4

2

Phase 3: Place the container (~ 17 ounces) below the Steam Wand. Empty, rinse and refill the Water Tank with fresh water to Max fill line. Replace the Water Tank. Press button.

Start/Cancel (

) will blink fast after the

third phase is complete. Empty the container.

12

W11312156C.indb 12			8/12/2020 7:43:42 PM

	CARE AND CLEANING	<![if ! IE]> <![endif]>ENGLISH
	5
	2

Phase 4: Place the container (~ 17 ounces) on the Drip Tray below Group Head. Then, press button. Clean light and button light will blink fast after the fourth and final phase is complete. Empty the container.

Press

button to complete the Clean

cycle. Machine will go back into heating mode.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, use and store your Espresso Machine where it will not freeze. Because some water remains inside the unit, freezing can damage the product. If storing or moving during freezing weather, purge your Espresso Machine.

To purge the Espresso Machine, ensure Steam Wand is attached and Water Tank is at least half full.

1.	Place a cup under the Steam Wand nozzle.
2.	Turn the Espresso Machine On, toggle the Mode Button to Steam. Press		button. Once
	steam exits the Steam Wand for approximately 10 seconds, remove Water Tank and allow
	remaining water in the machine to exit through the Steam Wand.

3.Purging cycle will be complete once Espresso Machine stops and the Water mode will blink.

4.Turn the Main power On/Off (-) button to Off. Empty and re-install Water Tank. Then, unplug the Espresso Machine.

13

W11312156C.indb 13			8/12/2020 7:43:43 PM

TROUBLESHOOTING GUIDE

WARNING

Electrical Shock Hazard Plug into a grounded 3 prong outlet.

Do not remove ground prong. Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

	Problem	Solution
		Check if the Espresso Machine is securely plugged into a
		grounded 3 prong outlet.
	Espresso Machine will not	Check to see if the Main Power On/Off Switch is turned on.
	start
		If you have a circuit breaker box, then make sure the circuit is
		closed.
		Coffee is ground too finely. Use slightly coarser grind.
	Espresso flows slowly or	Coffee tamped too hard. Use slightly lighter tamp between
		30-40 lb or 15-20 kg of force.
	only drips
		Filter basket can be blocked. Use a pin to unblock the hole(s).
		Machine might need to be descaled. Refer to the “Descaling the
		Espresso Machine” section.
		Coffee is ground too coarsely. Use slightly finer grind.
	Espresso flows too quickly	Not sufficient coffee in the filter basket. Increase dose of coffee.
		Refer to the “Basket selection chart” section.
		Coffee tamped too softly. Use slightly firmer tamp between
		30-40 lb or 15-20 kg of force.
		Portafilter is not inserted in the Group Head properly. Ensure the
		Portafilter is completely inserted and rotated until the handle is
	Espresso flows over the	aligned to the lock icon.
		There are coffee grounds around the rim of the filter basket.
	edge of the Portafilter
		Swipe excess coffee to ensure proper seal in the Group Head.
		Too much coffee in the filter basket. Use lower dose of coffee.
		Refer to the “Basket selection chart” section.
	Steam Wand is not	Operating temperature has not been reached. Allow the machine
	producing hot water/
		to reach to the operating temperature.
	steam
		Steam Wand is partially blocked. Remove Steam Wand from
	Steam/hot water flows	Espresso Machine. Soak in cleaning solution and use a pin to
		clear out the hole and rinse with clear water.
	slowly from Steam Wand
		Machine might need to be descaled. Refer to the “Descaling the
		Espresso Machine” section.

14

W11312156C.indb 14			8/12/2020 7:43:43 PM

TROUBLESHOOTING GUIDE

	Problem	Solution
		Coffee is ground too coarsely. Use slightly finer grind.
	No Crema is being	Coffee tamped too softly. Use slightly firmer tamp between
		30-40 lb or 15-20 kg of force.
	produced
		Single wall filter basket might have been used with pre-ground
		coffee. Please see the “Basket selection chart” section.
	Knocking/pumping sound	The Espresso Machine is going through a normal operation,
	occurs during espresso,	therefore no action is required.
	steam, or hot water cycle
	All Mode/Dose lights are	Machine is in protection mode to avoid the pump from over
	blinking	heating. Turn Off the machine for 7.5 minutes.
	The Steam light and all	Machine is in the protection mode to avoid from overheating.
	Dose lights are blinking	Turn Off the machine for 10 minutes.
		Ensure water is in the Water Tank and ensure Water Tank is
		properly assembled.
	Water light continuously	Steam Wand is blocked. Remove it from Espresso Machine and
	blinks	thoroughly clean it.
		Coffee puck is too dense, adjust to larger grind size.
		If using a Double wall basket, then clean exit hole with a pin.
	All lights are blinking at	Turn off the Espresso Machine and unplug for approximately
		10 minutes. Then, plug back in and restart the machine.
	the same time
		If problem persists call service.
	All lights are continuously	Turn off the Espresso Machine and unplug for approximately
		5 minutes. Then, plug back in and restart the machine. If
	on	problem persists call Service.
	If the problem is not due	See the “Arranging for Service” chapter in the “Warranty and
		service” section. Do not return the Espresso Machine to the
	to one of the above items
		retailer as they do not provide service.

15

<![if ! IE]>

<![endif]>ENGLISH

W11312156C.indb 15			8/12/2020 7:43:43 PM

WARRANTY AND SERVICE

KITCHENAID® ESPRESSO MACHINE WARRANTY FOR THE 50 UNITED STATES, THE DISTRICT OF COLUMBIA, PUERTO RICO, AND CANADA

This warranty extends to the purchaser and any succeeding owner for KitchenAid Espresso Machine operated in the 50 United States, the District of Columbia, Puerto Rico, and Canada.

Length of Warranty:	One Year Full Warranty from date of purchase.
KitchenAid Will Pay	Hassle-Free Replacement of your Espresso Machine.
for Your Choice of:	See the next page for details on how to arrange for
	service, or call the Customer eXperience Center
	toll-free at 1-800-541-6390.
	OR
	The replacement parts and repair labor costs to correct
	defects in materials and workmanship.
	Service must be provided by an Authorized
	KitchenAid Service Center.
KitchenAid Will	A. Repairs when your Espresso Machine is used in
Not Pay for:	other than normal single family home use.
	B. Damage resulting from accident, alteration,
	misuse or abuse.
	C. Any shipping or handling costs to deliver your Espresso
	Machine to an Authorized Service Center.
	D. Replacement parts or repair labor costs for
	Espresso Machine operated outside the 50 United
	States, District of Columbia, Puerto Rico,
	and Canada.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

IMPLIED WARRANTIES, INCLUDING TO THE EXTENT APPLICABLE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED TO THE EXTENT LEGALLY PERMISSIBLE. ANY IMPLIED WARRANTIES THAT MAY

BE IMPOSED BY LAW ARE LIMITED TO TWO YEAR, OR THE SHORTEST PERIOD ALLOWED BY LAW. SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS OR EXCLUSIONS ON HOW LONG AN IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

IF THIS PRODUCT FAILS TO WORK AS WARRANTED, CUSTOMER’S SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT ACCORDING TO THE TERMS OF THIS LIMITED WARRANTY. KITCHENAID AND KITCHENAID CANADA DO NOT ASSUME ANY RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. This warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province.

16

W11312156C.indb 16			8/12/2020 7:43:43 PM

WARRANTY AND SERVICE

HASSLE-FREE REPLACEMENT WARRANTY – 50 UNITED STATES, DISTRICT OF COLUMBIA, AND PUERTO RICO

We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your Espresso Machine should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge

and arrange to have your original Espresso Machine returned to us. Your replacement unit will also be covered by our one year limited warranty.

If your Espresso Machine should fail within the first year of ownership, simply call our

toll-free Customer eXperience Center at 1-800-541-6390 Monday through Friday. Please have your original sales receipt available when you call. Proof of purchase will be required to initiate the claim. Give the consultant your complete shipping address. (No P.O. Box numbers, please.)

When you receive your replacement Espresso Machine, use the carton, packing materials, and prepaid shipping label to pack up

your original Espresso Machine and send it back to KitchenAid.

HASSLE-FREE REPLACEMENT WARRANTY – CANADA

We’re so confident the quality of our products meets the exacting standards of the KitchenAid brand that, if your Espresso Machine should fail within the first year of ownership, we will replace your Espresso Machine with an identical or comparable replacement. Your replacement unit will also be covered by our one year limited warranty.

If your Espresso Machine should fail within the first year of ownership, simply call our toll-free Customer eXperience Center

at 1-800-807-6777 Monday through Friday. Please have your original sales receipt available when you call. Proof of purchase will be required to initiate the claim. Give the consultant your complete shipping address.

When you receive your replacement Espresso Machine, use the carton, packing materials, and prepaid shipping label to pack up

your original Espresso Machine and send it back to KitchenAid.

ARRANGING FOR SERVICE AFTER THE WARRANTY EXPIRES, OR ORDERING ACCESSORIES AND REPLACEMENT PARTS

In the United States and Puerto Rico:

For service information, or to order accessories or replacement parts, call toll-free at 1-800-541-6390 or write to:

Customer eXperience Center,

KitchenAid Small Appliances,

P.O. Box 218, St. Joseph, MI 49085-0218

Outside the United States and Puerto Rico:

Consult your local KitchenAid dealer or the store where you purchased the Espresso Machine for information on how to obtain service.

For service information in Canada:

Call toll-free 1-800-807-6777.

For service information in Mexico: Call toll-free 01-800-0022-767.

<![if ! IE]>

<![endif]>ENGLISH

®/™ ©2020 KitchenAid. All rights reserved. Used under license in Canada.

17

W11312156C.indb 17			8/12/2020 7:43:43 PM