Intel 800 User Manual

Intel® 800 Series Chipset Family

Common System Configuration Issues

Using the Intel® Ultra ATA Storage Driver and Intel® Chipset Software

Installation Utility

Revision 3.0

May, 2001

Shane K.

System Software Support Engineer

Intel Customer Support

Revision History Rev Comments Date

1.0 Initial Release 19 Nov 99

2.0 Added Windows* 2000 information; Registry access error message 18 May 00

2.1 Added Intel® 815, Intel® 815E, and Intel® 820E Chipsets 19 Jun 00

3.0 Added Windows Me, and Intel® 850/810E2/815EP/815P/860 Chipsets 22 May 01

DISCLAIMER Information in this document is pr ovided in connection with Intel pr oduct s . No license, express

or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document. Except as provided in Intel’s Terms and Condit ions of Sale for such products, In t el assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating t o sale and/or use of Intel products including liability or warranties relating to f it ness for a particular purpose, merchantability, or inf ringement of any patent, copyrig ht or other intellectual property right. Intel products ar e not intended for use in medical, life saving, or life-sustaining applications.

Intel may make changes to specif icat ions and product descriptions at any time, without notice. Contact your local Intel sales office or your dist r ibut or to obtain the latest specifications and

before placing your product order.

* Other brands and names may be claimed as the property of ot her s.

Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 2

COPE OF THIS DOCUMENT

OW TO IDENTIFY THE OPERATING SYSTEM VERSION

OW TO IDENTIFY THE INTEL CHIPSET

4.1 D

4.2 D

4.3 O

4.4 C

5. T

® C

NTEL

ESCRIPTION O YOU NEED THE INTEL CHIPSET SOFTWARE INSTALLATION UTILITY BTAINING AND INSTALLING THE INTEL

ONFIRMING THE INTEL

ROUBLESHOOTING

HIPSET SOFTWARE INSTALLATION UTILITY FOR INTEL CHIPSETS

...................................................................................................................................................................8

......................................................................................................................................5

...............................................................................................5

......................................................................................................................7

.....................................................................8

?.........................................................................8

® C

HIPSET SOFTWARE INSTALLATION UTILITY

® C

HIPSET SOFTWARE INSTALLATION UTILITY IS INSTALLED

.................................................9

..................................................10

.......................................................................................................................................................11

5.1 Symptom: System Locks Up During Restart.......................................................................................................11

5.2 Symptom: After Reboot, Windows* Cannot Find ESDI_506.PDR File .............................................................11

5.3 Symptom: After Reboot, Windows Cannot Find UHCD.SYS, USBD.SYS, and/or USBHUB.SYS Files .........11

5.4 Symptom: After Reboot, Windows Cannot Find ISAPNP.VXD File

6. I

6.1 D

6.2 D

7.0 O

8. U

8.1 S

8.2 S

8.3 R

8.4 O

8.5 U

8.6 I

8.7 I

® U

NTEL

ESCRIPTION O YOU NEED THE INTEL

PTION FOR USERS WITH WINDOWS SING THE INTEL YSTEM REQUIREMENTS TEPS TO TAKE BEFORE INSTALLING THE INTEL ULTRA

ESOLVE CONFLICTS IN DEVICE MANAGER

BTAINING AND INSTALLING THE INTEL

NATTENDED INSTALLATION UNDER WINDOWS

NSTALLATION UNDER WINDOWS SSUES DURING INSTALLATION

LTRA

ATA S

TORAGE DRIVER

....................................................................................................................12

............................................................................................................................................................12

® U

LTRA

® U

ATA S

LTRA

* 95

TORAGE DRIVER

AND/OR INTEL

...........................................................................................................................................13

..............................................................................................................13

® U

LTRA

ATA S

NT* 4.0 ........................................................................................14

* 2000..................................................................................................................15

.................................................................................................................................16

?...................................................................................12

® 440XX/430

..................................................................................................13

ATA S

TORAGE DRIVER

..............................................................11

XX CHIPSET

...................................................12

.......................................................13

..............................................................14

8.7.1 Symptom: Incompatible Hardware......................................................................................................................16

8.7.2 Symptom: Operating System Not Supported

8.8 DMA C

8.9 C

8.10 C

8.11 W

8.12 U

8.13 W

8.14 W

9. I

9.1 D

9.2 U

9.3 P

9.4 U

9.5 C

9.6 I

9.7 T

9.8 G

9.9 E

10. U

10.1 D

10.2 S

11. 40 P

11.1 D

11.2 D

11.3 T

HECKBOX SETTING NOT AVAILABLE IN WINDOWS ONFIRMING THE INTEL ULTRA ONFIRMING INTEL ULTRA

INDOWS

NINSTALLING THE INTEL ULTRA

INDOWS INDOWS

NTEL

ESCRIPTION SING THE INTEL

RIMARY CHANNEL MASTER DEVICE

NPOPULATED MASTER/SLAVE ON PRIMARY OR SECONDARY CHANNEL HANGING TRANSFER MODE LIMIT PARAMETERS

NDEPENDENT CONFIGURATION OF DIFFERENT DEVICES ON THE SAME CABLE

HEORETICAL TRANSFER RATES ASSOCIATED WITH TRANSFER MODES

ENERATE AND VIEW A REPORT USING THE INTEL ULTRA

XAMPLE OF GENERATED REPORT USING THE INTEL ULTRA

LTRA ESCRIPTION

YSTEM REQUIREMENTS

ESCRIPTION O I NEED TO HAVE A

ROUBLESHOOTING

NT 4.0 SCSI A

* 98

AND WINDOWS

NT* 4.0...................................................................................................................................................21

® U

LTRA

ATA C

OMPANION

............................................................................................................................................................22

® U

LTRA

ATA/66

AND ULTRA

............................................................................................................................................................34

, 80-C

ONDUCTOR

............................................................................................................................................................34

40 PIN, 80-

..................................................................................................................................................35

ATA S

TORAGE DRIVER FOR WINDOWS

ATA S

TORAGE DRIVER FOR WINDOWS

DAPTERS 'DRIVERS

ATA S

98 S

ECOND EDITION

...........................................................................................................................22

ATA C

OMPANION

.......................................................................................................................24

ATA/100 ....................................................................................................................34

...........................................................................................................................................34

IDE C

........................................................................................................................34

ABLE

CONDUCTOR

..................................................................................................16

* 98................................................................................17

' T

AB INDICATES 'NOT STARTED

TORAGE DRIVER

.......................................................................................21

* 98

NT* 4.0

IS INSTALLED IS INSTALLED

'........................................................20

......................................18

.....................................19

(SE) ........................................................................................21

..........................................................................................................22

.................................................................24

....................................................................................................25

.........................................................26

...................................................................29

IDE C

ABLE FOR ULTRA

ATA C

OMPANION

..........................................................31

.......................................................31

ATA/66

ATA/100?............................34

AND

11.3.1 Symptom: Intel Ultra ATA Companion Incorrectly Recognizes IDE Cable...................................................35

11.3.2 Symptom: Unable to Update BIOS to Correctly Detect Cable Type...............................................................35

11.3.3 Symptom: System Will Not Boot with 40 Pin, 80-Conductor IDE Cable Installed........................................36

11.3.4 Symptom: System Performance is Slower Than Expected Using 1 Hard Drive and 1 CD-ROM...................36

11.3.5 Symptom: Difficulty Recognizing Master/Slave Devices Installed on 40 Pin, 80-Conductor IDE Cable......36

11.3.6 Symptom: Registry Access Error Message in Windows* 98 and Windows 98 Second Edition (SE).............36

11.3.7 Symptom: Corrupted Files when Using Norton* Speed Disk*.......................................................................37

11.3.8 Symptom: 'Inaccessible Boot Device' in Windows* 2000 when Using Adaptec* Easy CD Creator* .……..37

11.3.9 Symptom: CD Recording Device Not Recognized by Adaptec* Easy CD Creator* ......................................37

Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 3

11.3.10 Symptom: ‘Old or Out-of-Date Firmware’ Error Message Appears in System Event Log.............................37

11.3.11 Symptom: High 'CPU utilization' Reported in HD Tach* Utility....................................................................37

Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 4

1. Scope of This Document

This document discusses system configuration issues related to the use of the Int el® Chipset Software Installation Utility for the Intel® 810 chipset family, the Intel® 815 chipset f amily, the Intel® 820 chipset family, the Intel® 840 chipset, the Intel® 850 chipset, the Int el® 860 chipset and the Intel® Ultra ATA Stor age Driver for Windows* 98, Windows 98 Second Edition (SE), Windows Millennium Edition (Me), Windows 2000, and Windows NT* 4.0.

The issues discussed in this guide are only relevant to systems using the Intel® 810, Intel® 810E, Intel® 810E2, Intel® 815, Int el® 815E, Intel® 815EP, Intel® 815P, Intel 820, Intel® 820E, Intel 840, Intel® 850, and Intel® 860 chipset s and Windows 98, Windows 98 Second Edition (SE), Windows Millennium Edition (Me), Windows 2000, or Windows NT 4.0 (any Service Pack). Please note that the Intel Chipset Software Installat ion Ut ility and the Intel Ultra ATA Storage Driver does NOT support Beta or pre-released versions of Windows operating systems.

Most of the issues contained in this document are related to either software configur ation or hardware integration. Intel is not r esponsible for the software written by third party vendors or the implementation of Int el components in the products of thir d par t y manufacturers.

Customers should always contact the place of purchase or system/software manufacturer with support questions about their specif ic har dware or software configuration.

2. How to Identify the Operating System Version

To determine which version of Windows is installed on your computer, complete the f ollowing steps:

Click on Start Button / Set tings / Control Panel

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• Double-click on the System icon that appears in the following window:

• Located on the General tab, look for the operating system version, as shown below:

The version codes are translated in the f ollowing table:

Windows 98 4.10.1998 Original Retail Version Windows 98 Second Edition (SE) 4.10.2222 Original Retail Version Windows Millennium Edition (Me) 4.90.3000 Original Retail Version Windows 2000 5.00.2195 Original Retail Version Windows NT 4.0 Version 4.0 (Build 1381: Service Pack X) Original Retail Version

Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 6

3. How to Identify the Intel Chipset

If you are unsure which Intel chipset is located in your computer, you will need to look at the motherboard for the chipset m ar kings.

Note: Some system manufactur er s m ay void your warranty if you open the case. Check with the manufacturer if you have any concerns about this before proceeding.

Caution: Make sure you disconnect the power before opening t he case. Avoid touching any of the components inside the system.

Intel® 800 series chipsets are comprised of m ult iple components. The key items to identify are the I/O Controller Hub (ICH), Memory Controller Hub (MCH), Graphics Memory Controller Hub (GMCH), and Firmware Hub (FWH) components. The tables below show the combinations that make up the various Intel chipsets that are supported by the Intel® Ultra ATA St or age Driver:

Intel Chipsets with Integrated Graphics

Intel Chipset I/O Controller Hub

(ICH)

Intel® 810 chipset 82801AA or 82801AB FW82810 or

Intel® 810E chipset 82801AA or 82801AB FW82810E or

Intel® 810E2 chipset 82801AA or 82801AB Intel® 815 chipset 82801AA or 82801AB FW82815 82802AB or 82802AC

Intel® 815E chipset 82801BA FW82815E 82802AB or 82802AC Intel® 815 chipset

(B-step)

82801BA FW82815B 82802AB or 82802AC

Graphics Memory Controller Hub (GMCH)

FW82810DC100

FW82810DC100 FW82810E or

FW82810DC100

Firmware Hub (FWH)

82802AB or 82802AC

Intel Chipsets

Intel Chipset Memory Controller

Hub (MCH)

I/O Controller Hub (ICH)

Firmware Hub (FWH)

Intel® 815EP chipset 82815EP 82801BA 82802AB or 82802AC Intel® 815P chipset 82815P 82801AA or 82801AB 82802AB or 82802AC Intel® 820 chipset 82820 82801AA or 82801AB 82802AB or 82802AC Intel® 820E chipset 82820 82801BA 82802AB or 82802AC Intel® 840 chipset 82840 82801AA or 82801AB 82802AB or 82802AC Intel® 850 chipset 82850 82801BA 82802AB or 82802AC Intel® 860 chipset 82860 82801BA 82802AB or 82802AC

Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 7

4. Intel® Chipset Software Installation Utility for Intel Chipsets

4.1 Description

The Intel® Chipset Software Installation Utility (form er ly referred to as Intel® INF I n st allation Utility) for Intel chipsets was developed for updat ing certain versions of Windows* 95, W indows 98, Windows Millennium Edition (Me), or Windows 2000. The Intel Chipset Software Installation Utility is not required or compat ible with Windows NT* 4.0. T his ut ility allows the operating system to correctly identify the Intel chipset com ponent s and properly configure the system. The Intel Chipset Software I nst allation Utility installs specific Windows INF files. The INF f iles inform the operating system how to proper ly configure the chipset for specific functionality, such as AGP, USB, Core PCI, and ISA PnP ser vices.

For more details about the specific I NF files that are updated, please refer to the README.TXT file that is included with the Intel Chipset Software Installation Utility f or Intel chipsets.

Note: It is important that your Intel chipset is properly config ured prior to installing the Int el® Ultra ATA Storage Dr iver. If the Intel Chipset Software Installation Utility is needed, it should always be installed prior to installing the Intel Ultra ATA Storage Driver.

4.2 Do You Need the Intel Chipset Software Installation Utility?

Find your operating system version and Intel 800 series chipset family in the table below:

Intel 800 Series Chipset Family

Intel® 810 chipset YES YES N/A NO NO Intel® 810E chipset YES YES N/A NO NO Intel® 810E2

chipset Intel® 815 chipset YES YES N/A YES NO Intel® 815E chipset YES YES N/A Y ES NO Intel® 815EP

chipset Intel® 815P chipset YES YES N/A Y ES NO

Windows 98 (4.10.1998)

YES YES N/A NO NO

YES YES N/A YES NO

Windows 98 SE (4.10.2222)

Operating System Version

Windows NT

4.0 (Build 1381)

Windows 2000

(5.00.2195)

Windows Me

(4.90.3000)

Intel® 820 chipset YES YES N/A NO NO Intel® 820E chipset YES YES N/A Y ES NO Intel® 840 chipset YES YES N/A NO NO Intel® 850 chipset YES YES N/A YES YES Intel® 860 chipset YES YES N/A YES YES

Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 8

"YES" indicates that the listed operating system version might not optimally conf igure the Intel chipset.

"NO" indicates that the operating system should optimally configure the I nt e l chipset . The Intel Chipset Software Installation Utilit y does not need t o be r un.

"N/A" indicates Not Applicable. Do not run t he I n t el Chipset Software Installation Utility. You can confirm whether the Intel Chipset Software Installation Utility is needed by determining

how Windows configures the Hard Disk Controller:

• Click on Start Button / Set tings / Control Panel

• Double-click on the System icon

• Select the Device Manager tab and expand the listing for Hard disk controllers

If Windows did not configure the optimal Har d Disk Controller drivers, the f ollowing information will appear:

Note: If a "single fifo" notation appears after the Primary IDE controller list ing, the system is not using the optimal driver.

If your system is configur ed like the above image, Windows did not optimally identify and configure the Intel chipset and you will need to install the Intel Chipset Software Inst allat ion Utility.

If yellow exclamation marks appear next to any devices under the Hard disk cont rollers listing, the Intel Chipset Software Installation Utility might correct t he conflict(s). Try installing the Intel Chipset Software Installation Utilit y and see if the conflicts are resolved.

4.3 Obtaining and Installing the Intel® Chipset Software Installation Utility

The Intel® Chipset Soft ware I nst allation Utility for Intel chipsets can be downloaded f r om the following Intel web site:

http://developer.intel.com/design/software/drivers/platform/inf.htm

Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 9

The Intel Chipset Software I nst allation Utility (infinst_enu.zip or infinst_enu.exe) is available for all Windows Operating System s with the Plug and Play feature. The inf inst_enu.zip file is approximately 1.3MB in size and the infinst_enu.exe file is approximately 1.4MB in size. The infinst_enu.zip file requir es a com pression utility such as WinZip* or PKZip* to unzip the file. The README.TXT file covers topics such as system requirements, contents of t he dist ribution package, installation instruct ions, troubleshooting hints, and other notes. The RELNOTES.PDF file covers topics such as new features, f ixes, and known issues for that Release. The USER’S MANUAL file covers topics such as installation instructions, troubleshoot ing hints, and other helpful information.

Please review the README.TXT document before installing the Intel Chipset Software Installation Utility.

Before installing the In t el Chipset Software Installation Utility for Intel chipsets, you should also confirm that all devices in the System Proper t ies / Device Manager / Har d Disk Controllers listing are enabled. There should not be any yellow exclamation points or red "X" s , which could indicate a certain device is disabled or experiencing a driver conflict. The Intel Chipset Software Installation Utility may not work properly if t her e are devices in the system that are disabled.

After the infinst_enu.zip file has been unzipped to a directory on your hard drive, run the Setup.exe file. Once the Int el Chipset Software Installation Utility has completed set up, you must reboot your system. The first time you reboot, Windows* 98 should detect new hardware and you might be prompted to reboot your system until all new hardware has been detected. After all the new hardware has been detected, verify that all t he devices in Device Manager / Hard Disk Controllers have been optimally configured. Please refer to t he next section for confirmation.

4.4 Confirming the Intel® Chipset Software Installation Utility is Installed

After installing the Intel® Chipset Software Installation Utility, Device Manager should indicate that your system is now using the Intel Hard Disk Cont r oller driver. Device Manager can be accessed by going to: Start Butt on / Settings / Control Panel / System / Device Manager. Select the radio button next to 'View devices by connection.' Expand the 'Plug and Play BIOS' listing , the 'PCI bus' listing, and then the 'Intel(r) 82801AA Ultra ATA Controller' or 'Int el 82801AA Bus Master IDE Controller.' The Hard Disk Controller listing should show the following:

Intel® 810 and Intel® 810E Chipsets Intel® 820 Chipset

Note: This inform a t ion will dif fer slightly if you already have the Int el® Ultra ATA Storage Driver

installed. Please refer to t he Section titled "Confirming t he Intel Ultra ATA Storag e Dr iver for Windows* 98/Windows NT* 4.0 is Installed" to verif y installat ion of the Intel Ultra ATA St or age Driver.

Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 10

5. Troubleshooting

After installing t he I ntel® Chipset Software Installat ion Ut ility for Intel chipsets, cer t ain symptoms may be seen depending on the system configur ation. The following sections detail each of these symptoms as well as possible causes and resolutions.

5.1 Symptom: System Locks Up During Restart

Resolution

issues. In the event of a system lockup, restart the machine and view Device Manager. If the devices listed under Hard Disk Controllers are listed pr oper ly and the system experiences no further problems, then t he . INF file restore process was successful. If the devices are not configured correctly, t r y rer unning the Intel Chipset Soft ware I nst allation Utility Setup program again.

5.2 Symptom: After Reboot, Windows* Cannot Find ESDI_506.PDR File

After running the I n t el Chipset Software Installation Utility setup pr ogram and rebooting the system, Windows* reports t hat it cannot find the ESDI_506.pdr file.

: System lockup can occur during Restart as a r esult of several possible system

Resolution

X:\Windows\System\IOSubsys directory and click on the 'OK' button. (X:\ is the hard drive letter where Windows is installed. ie. C:\) The system should be able to locate this file in this dir ect ory and continue re-enumerating for the new devices.

: Click the 'Browse' button in the dialog box where this error occurs and locate the

5.3 Symptom: After Reboot, Windows Cannot Find UHCD.SYS, USBD.SYS, and/or USBHUB.SYS Files

After running the I n t el Chipset Software Installation Utility setup pr ogram and rebooting the system, Windows reports that it cannot find one of the following files:

UHCD.SYS USBD.SYS USBHUB.SYS

Resolution

X:\Windows\System32\drivers directory and click on the 'OK' button. (X:\ is the hard dr ive lett er where Windows is installed. ie. C:\) The system should be able to locate this file in this dir ect ory and continue re-enumerating for the new devices.

: Click the 'Browse' button in the dialog box where this error occurs and locate the

5.4 Symptom: After Reboot, Windows Cannot Find ISAPNP.VXD File

After running the I n t el Chipset Software Installation Utility setup pr ogram and rebooting the system, Windows* reports that it cannot find the isapnp.vxd file.

Resolution

X:\Windows\System directory and click on the 'OK' but t on. (X:\ is the hard drive letter where Windows is installed. ie. C:\) The system should be able to locate this f ile in t his dir e ct or y and continue re-enumerating for the new devices.

Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 11

: Click the 'Browse' button in the dialog box where this error occurs and locate the

6. Intel® Ultra ATA Storage Driver

6.1 Description

The Intel® Ultra ATA St or age Driver enables fast Ultra AT A transfers for a variet y of ATA/ATAPI storag e devices such as hard drives and CD-RO Ms. When configured properly with other elements of your system, the dr iver has been archit ected to take advantage of t he lat est Intel Ultra ATA controller features to improve both storage subsystem performance and overall system performance. Driver installat ion is fully automated for Microsoft* Windows* 98, Windows 98 Second Edition (SE), Windows Millennium Edition (Me), Windows 2000, and Windows NT*

4.0 (with any Service Pack). Also included is the Intel® Ultra ATA Companion, a useful

diagnostic tool that can be used to view technical details of the ATA subsystem.

6.2 Do You Need the Intel® Ultra ATA Storage Driver?

The Intel® Ultra ATA Storage Driver is designed to take advantage of devices supporting ATA DMA/Ultra DMA technologies and improve system performance. I t is not a requirement f or your operating system to work properly. The Intel Ultra ATA Storage Driver was created for users with a specific system configuration:

• System based on the Intel® 810, Intel® 810E, Int el® 810E2, Intel® 815, Intel® 815E, Intel® 815EP, Intel® 815P, Int el® 820, I ntel® 820E, Intel® 840, Intel® 850, or Intel® 860 chipsets

• Using Windows* 98, Windows 98 Second Edition (SE), Windows Millennium Edition (Me), Windows 2000, or Windows NT* 4.0 (any Service Pack)

7.0 Option for Users with Windows* 95 and/or Intel® 440xx/430xx Chipset

If you have retail Windows* 95 (4.00.950), W indows 95 Service Release 1 (4.00.950a) , and/or one of the following Intel® chipsets : 440BX/LX/EX/GX/ FX 430FX/VX/HX/TX, you can obtain the Intel® Bus Master IDE driver. The Intel Bus Master I DE driver suppor t s a m aximum t ransfer mode of Ultra ATA/33 and it does not have a Companion diagnostic tool. The Intel Bus Master IDE driver is available at the following Intel web site:

http://developer.intel.com/design/chipsets/drivers/busmastr/

Troubleshooting information on the Intel Bus Master IDE driver can be found at t he following Intel web site:

http://developer.intel.com/support/chipsets/inf_bm.htm

There is a troubleshooting document available at t he above web site that also covers how to enable Bus Mastering using the native Microsoft drivers for user s with Windows 95 OSR 2.0 or later (4.00.950b or 4.00.950c) and Windows 98.

Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 12

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