Intel® 800 Series Chipset Family
Common System Configuration Issues
Using the Intel® Ultra ATA Storage
Driver and Intel® Chipset Software
Installation Utility
Revision 3.0
May, 2001
Shane K.
System Software Support Engineer
Intel Customer Support
Revision History
Rev Comments Date
1.0 Initial Release 19 Nov 99
2.0 Added Windows* 2000 information; Registry access error message 18 May 00
2.1 Added Intel® 815, Intel® 815E, and Intel® 820E Chipsets 19 Jun 00
3.0 Added Windows Me, and Intel® 850/810E2/815EP/815P/860 Chipsets 22 May 01
DISCLAIMER
Information in this document is pr ovided in connection with Intel pr oduct s . No license, express
or implied, by estoppel or otherwise, to any intellectual property rights is granted by this
document. Except as provided in Intel’s Terms and Condit ions of Sale for such products, In t el
assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating t o
sale and/or use of Intel products including liability or warranties relating to f it ness for a particular
purpose, merchantability, or inf ringement of any patent, copyrig ht or other intellectual property
right. Intel products ar e not intended for use in medical, life saving, or life-sustaining
applications.
Intel may make changes to specif icat ions and product descriptions at any time, without notice.
Contact your local Intel sales office or your dist r ibut or to obtain the latest specifications and
before placing your product order.
* Other brands and names may be claimed as the property of ot her s.
Copyright © Intel Corporation 2001
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 2
S
COPE OF THIS DOCUMENT
1.
H
OW TO IDENTIFY THE OPERATING SYSTEM VERSION
2.
H
OW TO IDENTIFY THE INTEL CHIPSET
3.
I
4.
4.1 D
4.2 D
4.3 O
4.4 C
5. T
® C
NTEL
ESCRIPTION
O YOU NEED THE INTEL CHIPSET SOFTWARE INSTALLATION UTILITY
BTAINING AND INSTALLING THE INTEL
ONFIRMING THE INTEL
ROUBLESHOOTING
HIPSET SOFTWARE INSTALLATION UTILITY FOR INTEL CHIPSETS
...................................................................................................................................................................8
......................................................................................................................................5
...............................................................................................5
......................................................................................................................7
.....................................................................8
?.........................................................................8
® C
HIPSET SOFTWARE INSTALLATION UTILITY
® C
HIPSET SOFTWARE INSTALLATION UTILITY IS INSTALLED
.................................................9
..................................................10
.......................................................................................................................................................11
5.1 Symptom: System Locks Up During Restart.......................................................................................................11
5.2 Symptom: After Reboot, Windows* Cannot Find ESDI_506.PDR File .............................................................11
5.3 Symptom: After Reboot, Windows Cannot Find UHCD.SYS, USBD.SYS, and/or USBHUB.SYS Files .........11
5.4 Symptom: After Reboot, Windows Cannot Find ISAPNP.VXD File
6. I
6.1 D
6.2 D
7.0 O
8. U
8.1 S
8.2 S
8.3 R
8.4 O
8.5 U
8.6 I
8.7 I
® U
NTEL
ESCRIPTION
O YOU NEED THE INTEL
PTION FOR USERS WITH WINDOWS
SING THE INTEL
YSTEM REQUIREMENTS
TEPS TO TAKE BEFORE INSTALLING THE INTEL ULTRA
ESOLVE CONFLICTS IN DEVICE MANAGER
BTAINING AND INSTALLING THE INTEL
NATTENDED INSTALLATION UNDER WINDOWS
NSTALLATION UNDER WINDOWS
SSUES DURING INSTALLATION
LTRA
ATA S
TORAGE DRIVER
....................................................................................................................12
............................................................................................................................................................12
® U
LTRA
® U
ATA S
ATA S
LTRA
* 95
TORAGE DRIVER
TORAGE DRIVER
AND/OR INTEL
...........................................................................................................................................13
..............................................................................................................13
® U
LTRA
ATA S
NT* 4.0 ........................................................................................14
* 2000..................................................................................................................15
.................................................................................................................................16
?...................................................................................12
® 440XX/430
..................................................................................................13
ATA S
TORAGE DRIVER
TORAGE DRIVER
..............................................................11
XX CHIPSET
...................................................12
.......................................................13
..............................................................14
8.7.1 Symptom: Incompatible Hardware......................................................................................................................16
8.7.2 Symptom: Operating System Not Supported
8.8 DMA C
8.9 C
8.10 C
8.11 W
8.12 U
8.13 W
8.14 W
9. I
9.1 D
9.2 U
9.3 P
9.4 U
9.5 C
9.6 I
9.7 T
9.8 G
9.9 E
10. U
10.1 D
10.2 S
11. 40 P
11.1 D
11.2 D
11.3 T
HECKBOX SETTING NOT AVAILABLE IN WINDOWS
ONFIRMING THE INTEL ULTRA
ONFIRMING INTEL ULTRA
INDOWS
NINSTALLING THE INTEL ULTRA
INDOWS
INDOWS
NTEL
ESCRIPTION
SING THE INTEL
RIMARY CHANNEL MASTER DEVICE
NPOPULATED MASTER/SLAVE ON PRIMARY OR SECONDARY CHANNEL
HANGING TRANSFER MODE LIMIT PARAMETERS
NDEPENDENT CONFIGURATION OF DIFFERENT DEVICES ON THE SAME CABLE
HEORETICAL TRANSFER RATES ASSOCIATED WITH TRANSFER MODES
ENERATE AND VIEW A REPORT USING THE INTEL ULTRA
XAMPLE OF GENERATED REPORT USING THE INTEL ULTRA
LTRA
ESCRIPTION
YSTEM REQUIREMENTS
ESCRIPTION
O I NEED TO HAVE A
ROUBLESHOOTING
NT 4.0 SCSI A
* 98
AND WINDOWS
NT* 4.0...................................................................................................................................................21
® U
LTRA
ATA C
OMPANION
............................................................................................................................................................22
® U
LTRA
ATA/66
AND ULTRA
............................................................................................................................................................34
, 80-C
IN
ONDUCTOR
............................................................................................................................................................34
40 PIN, 80-
..................................................................................................................................................35
ATA S
TORAGE DRIVER FOR WINDOWS
ATA S
TORAGE DRIVER FOR WINDOWS
DAPTERS 'DRIVERS
ATA S
98 S
ECOND EDITION
...........................................................................................................................22
ATA C
OMPANION
.......................................................................................................................24
ATA/100 ....................................................................................................................34
...........................................................................................................................................34
IDE C
........................................................................................................................34
ABLE
CONDUCTOR
..................................................................................................16
* 98................................................................................17
' T
AB INDICATES 'NOT STARTED
TORAGE DRIVER
.......................................................................................21
* 98
NT* 4.0
IS INSTALLED
IS INSTALLED
'........................................................20
......................................18
.....................................19
(SE) ........................................................................................21
..........................................................................................................22
.................................................................24
....................................................................................................25
.........................................................26
...................................................................29
IDE C
ABLE FOR ULTRA
ATA C
ATA C
OMPANION
OMPANION
..........................................................31
.......................................................31
ATA/66
ATA/100?............................34
AND
11.3.1 Symptom: Intel Ultra ATA Companion Incorrectly Recognizes IDE Cable...................................................35
11.3.2 Symptom: Unable to Update BIOS to Correctly Detect Cable Type...............................................................35
11.3.3 Symptom: System Will Not Boot with 40 Pin, 80-Conductor IDE Cable Installed........................................36
11.3.4 Symptom: System Performance is Slower Than Expected Using 1 Hard Drive and 1 CD-ROM...................36
11.3.5 Symptom: Difficulty Recognizing Master/Slave Devices Installed on 40 Pin, 80-Conductor IDE Cable......36
11.3.6 Symptom: Registry Access Error Message in Windows* 98 and Windows 98 Second Edition (SE).............36
11.3.7 Symptom: Corrupted Files when Using Norton* Speed Disk*.......................................................................37
11.3.8 Symptom: 'Inaccessible Boot Device' in Windows* 2000 when Using Adaptec* Easy CD Creator* .……..37
11.3.9 Symptom: CD Recording Device Not Recognized by Adaptec* Easy CD Creator* ......................................37
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 3
11.3.10 Symptom: ‘Old or Out-of-Date Firmware’ Error Message Appears in System Event Log.............................37
11.3.11 Symptom: High 'CPU utilization' Reported in HD Tach* Utility....................................................................37
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 4
1. Scope of This Document
This document discusses system configuration issues related to the use of the Int el® Chipset
Software Installation Utility for the Intel® 810 chipset family, the Intel® 815 chipset f amily, the
Intel® 820 chipset family, the Intel® 840 chipset, the Intel® 850 chipset, the Int el® 860 chipset
and the Intel® Ultra ATA Stor age Driver for Windows* 98, Windows 98 Second Edition (SE),
Windows Millennium Edition (Me), Windows 2000, and Windows NT* 4.0.
The issues discussed in this guide are only relevant to systems using the Intel® 810, Intel®
810E, Intel® 810E2, Intel® 815, Int el® 815E, Intel® 815EP, Intel® 815P, Intel 820, Intel® 820E,
Intel 840, Intel® 850, and Intel® 860 chipset s and Windows 98, Windows 98 Second Edition
(SE), Windows Millennium Edition (Me), Windows 2000, or Windows NT 4.0 (any Service
Pack). Please note that the Intel Chipset Software Installat ion Ut ility and the Intel Ultra ATA
Storage Driver does NOT support Beta or pre-released versions of Windows operating
systems.
Most of the issues contained in this document are related to either software configur ation or
hardware integration. Intel is not r esponsible for the software written by third party vendors or
the implementation of Int el components in the products of thir d par t y manufacturers.
Customers should always contact the place of purchase or system/software manufacturer with
support questions about their specif ic har dware or software configuration.
2. How to Identify the Operating System Version
To determine which version of Windows is installed on your computer, complete the f ollowing
steps:
Click on Start Button / Set tings / Control Panel
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 5
• Double-click on the System icon that appears in the following window:
• Located on the General tab, look for the operating system version, as shown below:
The version codes are translated in the f ollowing table:
Windows 98 4.10.1998 Original Retail Version
Windows 98 Second Edition (SE) 4.10.2222 Original Retail Version
Windows Millennium Edition (Me) 4.90.3000 Original Retail Version
Windows 2000 5.00.2195 Original Retail Version
Windows NT 4.0 Version 4.0 (Build 1381: Service Pack X) Original Retail Version
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 6
3. How to Identify the Intel Chipset
If you are unsure which Intel chipset is located in your computer, you will need to look at the
motherboard for the chipset m ar kings.
Note: Some system manufactur er s m ay void your warranty if you open the case. Check with
the manufacturer if you have any concerns about this before proceeding.
Caution: Make sure you disconnect the power before opening t he case. Avoid touching any of
the components inside the system.
Intel® 800 series chipsets are comprised of m ult iple components. The key items to identify are
the I/O Controller Hub (ICH), Memory Controller Hub (MCH), Graphics Memory Controller Hub
(GMCH), and Firmware Hub (FWH) components. The tables below show the combinations that
make up the various Intel chipsets that are supported by the Intel® Ultra ATA St or age Driver:
Intel Chipsets with Integrated Graphics
Intel Chipset I/O Controller Hub
(ICH)
Intel® 810 chipset 82801AA or 82801AB FW82810 or
Intel® 810E chipset 82801AA or 82801AB FW82810E or
Intel® 810E2 chipset 82801AA or 82801AB
Intel® 815 chipset 82801AA or 82801AB FW82815 82802AB or 82802AC
Intel® 815E chipset 82801BA FW82815E 82802AB or 82802AC
Intel® 815 chipset
(B-step)
82801BA FW82815B 82802AB or 82802AC
Graphics Memory
Controller Hub
(GMCH)
FW82810DC100
FW82810DC100
FW82810E or
FW82810DC100
Firmware Hub (FWH)
82802AB or 82802AC
82802AB or 82802AC
82802AB or 82802AC
Intel Chipsets
Intel Chipset Memory Controller
Hub (MCH)
I/O Controller Hub
(ICH)
Firmware Hub (FWH)
Intel® 815EP chipset 82815EP 82801BA 82802AB or 82802AC
Intel® 815P chipset 82815P 82801AA or 82801AB 82802AB or 82802AC
Intel® 820 chipset 82820 82801AA or 82801AB 82802AB or 82802AC
Intel® 820E chipset 82820 82801BA 82802AB or 82802AC
Intel® 840 chipset 82840 82801AA or 82801AB 82802AB or 82802AC
Intel® 850 chipset 82850 82801BA 82802AB or 82802AC
Intel® 860 chipset 82860 82801BA 82802AB or 82802AC
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 7
4. Intel® Chipset Software Installation Utility for Intel Chipsets
4.1 Description
The Intel® Chipset Software Installation Utility (form er ly referred to as Intel® INF I n st allation
Utility) for Intel chipsets was developed for updat ing certain versions of Windows* 95, W indows
98, Windows Millennium Edition (Me), or Windows 2000. The Intel Chipset Software Installation
Utility is not required or compat ible with Windows NT* 4.0. T his ut ility allows the operating
system to correctly identify the Intel chipset com ponent s and properly configure the system.
The Intel Chipset Software I nst allation Utility installs specific Windows INF files. The INF f iles
inform the operating system how to proper ly configure the chipset for specific functionality, such
as AGP, USB, Core PCI, and ISA PnP ser vices.
For more details about the specific I NF files that are updated, please refer to the README.TXT
file that is included with the Intel Chipset Software Installation Utility f or Intel chipsets.
Note: It is important that your Intel chipset is properly config ured prior to installing the Int el®
Ultra ATA Storage Dr iver. If the Intel Chipset Software Installation Utility is needed, it should
always be installed prior to installing the Intel Ultra ATA Storage Driver.
4.2 Do You Need the Intel Chipset Software Installation Utility?
Find your operating system version and Intel 800 series chipset family in the table below:
Intel 800 Series
Chipset Family
Intel® 810 chipset YES YES N/A NO NO
Intel® 810E chipset YES YES N/A NO NO
Intel® 810E2
chipset
Intel® 815 chipset YES YES N/A YES NO
Intel® 815E chipset YES YES N/A Y ES NO
Intel® 815EP
chipset
Intel® 815P chipset YES YES N/A Y ES NO
Windows 98
(4.10.1998)
YES YES N/A NO NO
YES YES N/A YES NO
Windows 98 SE
(4.10.2222)
Operating System Version
Windows NT
4.0
(Build 1381)
Windows
2000
(5.00.2195)
Windows
Me
(4.90.3000)
Intel® 820 chipset YES YES N/A NO NO
Intel® 820E chipset YES YES N/A Y ES NO
Intel® 840 chipset YES YES N/A NO NO
Intel® 850 chipset YES YES N/A YES YES
Intel® 860 chipset YES YES N/A YES YES
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 8
"YES" indicates that the listed operating system version might not optimally conf igure the Intel
chipset.
"NO" indicates that the operating system should optimally configure the I nt e l chipset . The Intel
Chipset Software Installation Utilit y does not need t o be r un.
"N/A" indicates Not Applicable. Do not run t he I n t el Chipset Software Installation Utility.
You can confirm whether the Intel Chipset Software Installation Utility is needed by determining
how Windows configures the Hard Disk Controller:
• Click on Start Button / Set tings / Control Panel
• Double-click on the System icon
• Select the Device Manager tab and expand the listing for Hard disk controllers
If Windows did not configure the optimal Har d Disk Controller drivers, the f ollowing information
will appear:
Note: If a "single fifo" notation appears after the Primary IDE controller list ing, the system is not
using the optimal driver.
If your system is configur ed like the above image, Windows did not optimally identify and
configure the Intel chipset and you will need to install the Intel Chipset Software Inst allat ion
Utility.
If yellow exclamation marks appear next to any devices under the Hard disk cont rollers listing,
the Intel Chipset Software Installation Utility might correct t he conflict(s). Try installing the Intel
Chipset Software Installation Utilit y and see if the conflicts are resolved.
4.3 Obtaining and Installing the Intel® Chipset Software Installation Utility
The Intel® Chipset Soft ware I nst allation Utility for Intel chipsets can be downloaded f r om the
following Intel web site:
http://developer.intel.com/design/software/drivers/platform/inf.htm
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 9
The Intel Chipset Software I nst allation Utility (infinst_enu.zip or infinst_enu.exe) is available for
all Windows Operating System s with the Plug and Play feature. The inf inst_enu.zip file is
approximately 1.3MB in size and the infinst_enu.exe file is approximately 1.4MB in size. The
infinst_enu.zip file requir es a com pression utility such as WinZip* or PKZip* to unzip the file.
The README.TXT file covers topics such as system requirements, contents of t he dist ribution
package, installation instruct ions, troubleshooting hints, and other notes. The RELNOTES.PDF
file covers topics such as new features, f ixes, and known issues for that Release. The USER’S
MANUAL file covers topics such as installation instructions, troubleshoot ing hints, and other
helpful information.
Please review the README.TXT document before installing the Intel Chipset Software
Installation Utility.
Before installing the In t el Chipset Software Installation Utility for Intel chipsets, you should also
confirm that all devices in the System Proper t ies / Device Manager / Har d Disk Controllers
listing are enabled. There should not be any yellow exclamation points or red "X" s , which could
indicate a certain device is disabled or experiencing a driver conflict. The Intel Chipset Software
Installation Utility may not work properly if t her e are devices in the system that are disabled.
After the infinst_enu.zip file has been unzipped to a directory on your hard drive, run the
Setup.exe file. Once the Int el Chipset Software Installation Utility has completed set up, you
must reboot your system. The first time you reboot, Windows* 98 should detect new hardware
and you might be prompted to reboot your system until all new hardware has been detected.
After all the new hardware has been detected, verify that all t he devices in Device Manager /
Hard Disk Controllers have been optimally configured. Please refer to t he next section for
confirmation.
4.4 Confirming the Intel® Chipset Software Installation Utility is Installed
After installing the Intel® Chipset Software Installation Utility, Device Manager should indicate
that your system is now using the Intel Hard Disk Cont r oller driver. Device Manager can be
accessed by going to: Start Butt on / Settings / Control Panel / System / Device Manager. Select
the radio button next to 'View devices by connection.' Expand the 'Plug and Play BIOS' listing ,
the 'PCI bus' listing, and then the 'Intel(r) 82801AA Ultra ATA Controller' or 'Int el 82801AA Bus
Master IDE Controller.' The Hard Disk Controller listing should show the following:
Intel® 810 and Intel® 810E Chipsets Intel® 820 Chipset
Note: This inform a t ion will dif fer slightly if you already have the Int el® Ultra ATA Storage Driver
installed. Please refer to t he Section titled "Confirming t he Intel Ultra ATA Storag e Dr iver for
Windows* 98/Windows NT* 4.0 is Installed" to verif y installat ion of the Intel Ultra ATA St or age
Driver.
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 10
5. Troubleshooting
After installing t he I ntel® Chipset Software Installat ion Ut ility for Intel chipsets, cer t ain
symptoms may be seen depending on the system configur ation. The following sections detail
each of these symptoms as well as possible causes and resolutions.
5.1 Symptom: System Locks Up During Restart
Resolution
issues. In the event of a system lockup, restart the machine and view Device Manager. If the
devices listed under Hard Disk Controllers are listed pr oper ly and the system experiences no
further problems, then t he . INF file restore process was successful. If the devices are not
configured correctly, t r y rer unning the Intel Chipset Soft ware I nst allation Utility Setup program
again.
5.2 Symptom: After Reboot, Windows* Cannot Find ESDI_506.PDR File
After running the I n t el Chipset Software Installation Utility setup pr ogram and rebooting the
system, Windows* reports t hat it cannot find the ESDI_506.pdr file.
: System lockup can occur during Restart as a r esult of several possible system
Resolution
X:\Windows\System\IOSubsys directory and click on the 'OK' button. (X:\ is the hard drive letter
where Windows is installed. ie. C:\) The system should be able to locate this file in this dir ect ory
and continue re-enumerating for the new devices.
: Click the 'Browse' button in the dialog box where this error occurs and locate the
5.3 Symptom: After Reboot, Windows Cannot Find UHCD.SYS, USBD.SYS, and/or USBHUB.SYS Files
After running the I n t el Chipset Software Installation Utility setup pr ogram and rebooting the
system, Windows reports that it cannot find one of the following files:
UHCD.SYS
USBD.SYS
USBHUB.SYS
Resolution
X:\Windows\System32\drivers directory and click on the 'OK' button. (X:\ is the hard dr ive lett er
where Windows is installed. ie. C:\) The system should be able to locate this file in this dir ect ory
and continue re-enumerating for the new devices.
: Click the 'Browse' button in the dialog box where this error occurs and locate the
5.4 Symptom: After Reboot, Windows Cannot Find ISAPNP.VXD File
After running the I n t el Chipset Software Installation Utility setup pr ogram and rebooting the
system, Windows* reports that it cannot find the isapnp.vxd file.
Resolution
X:\Windows\System directory and click on the 'OK' but t on. (X:\ is the hard drive letter where
Windows is installed. ie. C:\) The system should be able to locate this f ile in t his dir e ct or y and
continue re-enumerating for the new devices.
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 11
: Click the 'Browse' button in the dialog box where this error occurs and locate the
6. Intel® Ultra ATA Storage Driver
6.1 Description
The Intel® Ultra ATA St or age Driver enables fast Ultra AT A transfers for a variet y of
ATA/ATAPI storag e devices such as hard drives and CD-RO Ms. When configured properly with
other elements of your system, the dr iver has been archit ected to take advantage of t he lat est
Intel Ultra ATA controller features to improve both storage subsystem performance and overall
system performance. Driver installat ion is fully automated for Microsoft* Windows* 98, Windows
98 Second Edition (SE), Windows Millennium Edition (Me), Windows 2000, and Windows NT*
4.0 (with any Service Pack). Also included is the Intel® Ultra ATA Companion, a useful
diagnostic tool that can be used to view technical details of the ATA subsystem.
6.2 Do You Need the Intel® Ultra ATA Storage Driver?
The Intel® Ultra ATA Storage Driver is designed to take advantage of devices supporting ATA
DMA/Ultra DMA technologies and improve system performance. I t is not a requirement f or your
operating system to work properly. The Intel Ultra ATA Storage Driver was created for users
with a specific system configuration:
• System based on the Intel® 810, Intel® 810E, Int el® 810E2, Intel® 815, Intel®
815E, Intel® 815EP, Intel® 815P, Int el® 820, I ntel® 820E, Intel® 840, Intel® 850,
or Intel® 860 chipsets
• Using Windows* 98, Windows 98 Second Edition (SE), Windows Millennium Edition
(Me), Windows 2000, or Windows NT* 4.0 (any Service Pack)
7.0 Option for Users with Windows* 95 and/or Intel® 440xx/430xx Chipset
If you have retail Windows* 95 (4.00.950), W indows 95 Service Release 1 (4.00.950a) , and/or
one of the following Intel® chipsets : 440BX/LX/EX/GX/ FX 430FX/VX/HX/TX, you can obtain
the Intel® Bus Master IDE driver. The Intel Bus Master I DE driver suppor t s a m aximum t ransfer
mode of Ultra ATA/33 and it does not have a Companion diagnostic tool. The Intel Bus Master
IDE driver is available at the following Intel web site:
http://developer.intel.com/design/chipsets/drivers/busmastr/
Troubleshooting information on the Intel Bus Master IDE driver can be found at t he following
Intel web site:
http://developer.intel.com/support/chipsets/inf_bm.htm
There is a troubleshooting document available at t he above web site that also covers how to
enable Bus Mastering using the native Microsoft drivers for user s with Windows 95 OSR 2.0 or
later (4.00.950b or 4.00.950c) and Windows 98.
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 12
8. Using the Intel® Ultra ATA Storage Driver
This section applies only to users with Windows* 98 (4.10.1998) , Windows 98 Second Edition
(4.10.2222), Windows Millennium Edition (Me), Windows 2000, or Windows NT* 4.0
8.1 System Requirements
To use the Intel® Ultra ATA Storage Driver, your system must meet ALL of the following
requirements:
• An Intel® 810, Intel® 810E, Intel® 810E2, I ntel® 815, Intel® 815E, Intel® 815EP,
Intel® 815P, Intel® 820, Intel® 820E, I ntel® 840, Intel® 850, or Intel® 860 chipset
• Windows 98, Windows 98 Second Edition (SE), Windows Millennium Edition (Me),
Windows 2000, or Windows NT 4.0 (any Service Pack)
To take advantage of increased storage subsystem performance and overall system
performance, your system must meet the following requirement:
• A bus mastering capable IDE/ATA or ATAPI device (ie. hard drive, CD-ROM) that
supports DMA transfers
Note: Ultra ATA/66 and Ultr a ATA/100 has specific requirem ent s. Please refer to the section
titled "Ultra ATA/66 and Ult r a ATA/100" for more information.
8.2 Steps to take before installing the Intel Ultra ATA Storage Driver
8.3 Resolve Conflicts in Device Manager
Before installing the I ntel Ultra ATA Storage Dr iver, there should be NO conflicts (ie. yellow
exclamation points) in Device Manager under Hard Disk Controllers. Device Manager can be
accessed by going to: Start Butt on / Settings / Control Panel / System / Device Manager. T he
Hard Disk Controller listing should show the following:
Intel® 810 and Intel® 810E Chipsets Intel® 820 Chipset
If this does not match your configuration, use the Int el® Chipset Software Installation Utility.
Please refer to the section t it led " I ntel® Chipset Software Installation Ut ilit y for Intel Chipsets"
for more information.
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 13
8.4 Obtaining and Installing the Intel® Ultra ATA Storage Driver
The Intel® Ultra ATA Storage Driver for the Intel 800 series chipset family can be downloaded
from the following Intel web site:
http://support.intel.com/support/chipsets/storagedrivers/ultraATA/
The Intel Ultra ATA Storage Driver is available for Windows* 98, Windows 98 Second Edition
(SE), Windows Millennium Edition (Me), Windows 2000, and Windows NT* 4.0 in both English
(intelata_enu.exe) and multi-language (intelata_multi.exe) versions. The file is self-extracting,
self-installing so all you need to do is save the file t o a known location on your hard drive. An
included README.TXT file covers topics such as system req uirements, basic installation
instructions, and advanced installation instructions.
A Release Notes document is located at the following web site:
http://appsr.cps.intel.com/scripts-df/Product_Filter.asp?ProductID=182
The Release Notes document covers topics such as limitations, known problems, and
compatibility issues along with topics for more advanced users such as installer set up flags and
unattended installation (please refer to next section) under W indows NT 4. 0. The installer setup
flags provide more advanced users with options such as silent installation and Prog r am Folder
definition.
After the Intel Ult ra ATA Storage Driver has been downloaded from the Intel web site to a
known location on your hard drive, you need to run the file intelata_enu. exe (English version) or
intelata_multi.exe (multi-lang uage). Running the file can be done by double-clicking on the file
name. The installation program should launch after you double-click on the file name. Click on
the "Next" button at the Welcome screen. Read the license agr eem ent and click on the "Yes"
button to continue. Click on the " Next" button to install the driver in the default folder location.
Click on the "Next" button to creat e the default Program Folder . The driver files will now be
installed. W hen finished installing, select the "Yes" but t on for the reboot option and click on t he
"Finish" button to restart your com put er. The Intel Ultra ATA Storage Driver should now be
loaded.
8.5 Unattended Installation Under Windows NT* 4.0
To load the Intel Ultra AT A St or age Driver via the method outlined in the Microsoft* docum ent
"Deployment Guide Automating Windows NT Setup," use the supplied T XTSETUP.OEM file
included in our driver package and insert the lines below into t he UNATTEND.TXT file. (The
TXTSETUP.OEM, INT ELATA.INF, and INTELATA.SYS file need to first be extracted from the
compressed .CAB file. To extract t hese files, run 'SETUP -A -P <path>' as descr ibed in the
"Installer Setup Flags" section of the Release Notes.)
// Insert the lines below into the UNAT TEND.TXT f ile
[MassStorageDrivers]
"Intel Ultra ATA Contr oller" = OEM
[OEMBootFiles]
INTELATA.INF
INTELATA.SYS
TXTSETUP.OEM
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 14
8.6 Installation Under Wi ndows* 2000
After installing the Intel Ultra ATA Storag e Driver on Windows 2000, new hardware will be
detected by Windows 2000 and you will be prompted to install a device driver f or an "Ultra ATA
Channel." After the init ial " Found New Hardware Wizard" screen, the following dialog box will
appear:
Once this dialog box appears, leave the default radio button selection ('Search for a suit able
driver for my device'), click on the ' Next' but ton and complete the following steps:
• On the 'Locate Driver Files' dialog box, leave the def ault search locations and click
on the 'Next' button to continue
• After the wizard searches for the dr iver files, W indows should automat ically f ind a
driver in the following location:
c:\winnt\inf\intelata.inf
Once the driver has been found in this location, click on the 'Next' button
• You might be prompted with a 'Digit al Signature Not Found' dialog box asking if you
want to continue the installation. If t his dialog box appears, click on the 'Yes' button
to continue.
• A dialog box will then appear stating that Windows has finished installing the
software for the device. Click on t he 'Finish' button and you will be prompted to
restart your computer. Click on t he 'Yes' button to restart your computer .
Note: After you have restarted your com put er , you will be prompted that another Ultra ATA
Channel has been found. Simply follow the above steps again and restar t your com put er one
final time for the chang es t o t ake effect.
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 15
8.7 Issues During Installation
8.7.1 Symptom: Incompatible Hardware
The following error message occur s dur ing installation:
Resolution: This issue is resolved by installing the Intel® Ultr a ATA Storage Driver on a system
with one of the following Intel chipsets:
• Intel® 810, Intel® 810E, or Intel® 810E2 chipset
• Intel® 815, Intel® 815E, Intel® 815EP, or Intel® 815P chipset
• Intel® 820 or Intel® 820E chipset
• Intel® 840 chipset
• Intel® 850 chipset
• Intel® 860 chipset
8.7.2 Symptom: Operating System Not Supported
The following error message occur s dur ing installation:
Resolution
operating systems:
: This issue is resolved by installing the driver on a system with one of the following
• Windows* 98
• Windows 98 Second Edition (SE)
• Windows Millennium Edition (Me)
• Windows 2000
• Windows NT* 4.0 (any Service Pack)
Note For Windows NT 4.0 & Windows 2000 Users: In order to successfully complete
installation of the Intel Ultra ATA Storage Driver with Windows NT 4.0 and Windows 2000, the
user must be logged on with Administration Rig ht s.
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 16
8.8 DMA Checkbox Setting Not Available in Windows* 98
After installing t he I ntel® Ultra ATA Storag e Dr iver, the DMA checkbox setting will no longer be
available in Windows* 98 and Windows 98 Second Edition (SE). The DMA checkbox setting is
usually located under: Start Button / Set t ings / Control Panel / System / Device Manager.
Expand the listing under Disk Drives and double-click on G ener ic I DE Disk Type XX. Aft er
double-clicking the Generic IDE Disk Type, click on the 'Settings' tab. A DMA checkbox is
normally present under the 'Options' sect ion. Please see the following two illustrations:
Before Installation of Intel Ultra ATA Storage Driver After Installation of Intel Ultra ATA Storage Driver
If you uninstall the Intel Ultr a ATA Storage Driver, the previous DMA checkbox setting in
Windows 98 and Windows 98 Second Edition (SE) for either AT A channel does not r estore.
This is a known issue with version 5.0 of the Intel Ult ra ATA Storage Driver.
This known issue is included in Section 8 of the Release Notes document t hat is located at the
following web site:
http://appsr.cps.intel.com/scripts-df/Product_Filter.asp?ProductID=182
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 17
8.9 Confirming the Intel Ul tr a ATA Storage Driver for Windows* 98 is Installed
To confirm that t he Intel Ultra ATA Storage Dr iver for W indows* 98 and Windows 98 Second
Edition (SE) has been loaded, Device Manager / Hard Disk Controller listing should show the
following:
Intel® 810, Intel® 810E, I nt el® 815, and Intel® 820 Chipsets
Note: There is no "dual fifo" notation after eit her the Primary or Secondary IDE controller listing.
If the "dual fifo" notation appears aft er installing the Intel Ultra ATA Storage Driver, the driver is
not installed correctly.
Another way to confirm that the Intel Ultra ATA Storage Driver for Windows 98 and Windows 98
Second Edition (SE) has been loaded, complete the f o llowing steps:
• Click on Start Button / Set tings / Control Panel
• Double-click on the System icon
• Select the Device Manager tab and expand the listing for Hard disk controllers
• Select either the 'Primary' or 'Secondar y' cont r oller listed
• Select the Properties button
• Select the Driver tab
• Select the Driver File Details button
• 'IntelATA.MPD' should be displayed in the window as the following image illustrat es:
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 18
8.10 Confi r ming Intel Ultra ATA Storage Driver for Windows NT* 4.0 is
Installed
To confirm that t he Intel Ultra ATA Storage Driver for Windows NT* 4.0 has been loaded,
complete the following steps:
• Click on Start Button / Set tings / Control Panel
• Double-click on the SCSI Adapters icon
• 'IntelATA' or 'I nt el Ultra ATA Controller' should be displayed in the window as the
following image illustrates:
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 19
8.11 Window s NT 4. 0 SCSI Adapters 'Drivers' Tab Indicates 'Not
Started'
The 'Drivers' tab within the SCSI Adapters applet in Windows NT 4.0 will indicate that the driver
is 'Not Started' as illustrat ed in t he following image:
This is a known issue with version 5.0 of the Intel® Ultra ATA Storage Driver. T he t ext should
read "Intel Ultra ATA Controller [Started]. As long as t he 'Devices' tab within the SCSI Adapters
applet indicates 'IntelATA' or 'Intel Ultra ATA Controller ,' the driver is installed correctly.
This known issue along with a workaround is included in Section 8 of the Release Not es
document that is located at the f ollowing web site:
http://appsr.cps.intel.com/scripts-df/Product_Filter.asp?ProductID=182
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 20
8.12 Uninstalling the Intel Ultra ATA Storage Driver
8.13 Wi ndows* 98 and Windows 98 Second Edition (SE)
To uninstall the Intel Ultra ATA Storage Driver from your system , complete the following steps:
• Click on Start Button / Set tings / Control Panel
• Double-click on the Add/Remove Program s icon
• Under the Install/Uninstall tab, scr oll down the list of software until you find 'I nt el
Ultra ATA Storage Dr iver'
• Highlight 'Intel Ult ra ATA Storage Driver' by single- c licking on it one time
• Once it is highlighted, click on the 'Add/Remove' button
• You will be prompted with a dialog box confirming that you want to complet ely
remove the Intel Ultra ATA Storage Driver and all of its component s
• Click on the 'Yes' button and the unInstallShield will remove the Intel Ultra ATA
Storage Driver from your com puter
• Once the progress bar indicates completion, click on the 'OK' button
• You will be prompted with a dialog box recommending that you restart your m achine
to remove files that were in use during uninstall
• Click on the 'OK' button, close any open applications, and r estart your system
8.14 Wi ndows NT* 4.0
If the Intel Ultr a ATA Storage Driver was originally installed via specific advanced installer set up
flags, uninstalling the driver might not be available. Please refer to Section 6 of the Release
Notes document for more information on installer setup f lags. The Release Notes document is
located at the following web site:
http://appsr.cps.intel.com/scripts-df/Product_Filter.asp?ProductID=182
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 21
9. Intel® Ultra ATA Companion
9.1 Description
The Intel® Ultra ATA Companion is a Win32 application which works in tandem with the I nt el
Ultra ATA Storage Driver t o pr ovide detailed, useful information about t he storage subsystem.
The Intel Ultra ATA Com panion queries the Intel Ultra AT A Storage Driver to obtain detailed
Ultra ATA Controller and device information, which is displayed on the screen and can be saved
to a log file. The I ntel Ultra ATA Companion can also be used to set a particular ATA or ATAPI
device's transfer mode limit.
The Intel Ultra ATA Com panion is installed via the Intel Ultra ATA Stor age Driver Setup
program. For more information on running the setup program, please refer to t he section titled
"Obtaining and Installing the Intel® Ultra ATA Storage Driver."
9.2 Using the Intel® Ultra ATA Companion
After the Intel Ult r a ATA Storage Driver has been successfully installed and the system has
rebooted, the following program group will appear:
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 22
After clicking on Com panion, the following window will appear:
Note: The 'Devices' and 'Parameters' listing in your system can differ from the following
illustration.
Note: For a complete list of descriptions for the names that appear under t he Controller
Parameters and Device Parameters, please r efer to the Help file. The Help file is accessed by
clicking on 'Help' and then 'Contents and I ndex.'
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 23
9.3 Primary Channel Master Device
After clicking on the 'Primary Channel' Master device, the 'Parameters' window will reflect
information about the Prim ar y Master device that is curr ent ly installed in your system. The
following illustration is an example:
Note: The 'Devices' and 'Parameters' listing in your system can differ from the following
example.
Information in the 'Parameters' window will reflect the model of the device that is currently
installed as the Master device on the Primary Channel, along with the Default Transfer Mode,
the Current Transfer Mode, and the type of cable installed on the device. (Please refer to the
Section titled "40 Pin, 80-Conductor IDE Cable" for more inform at ion about cable types.)
9.4 Unpopulated Master/ Slave on Primary or Secondary Channel
If no IDE or ATAPI device (ie. har d dr ive or CD- ROM) is installed as a Master or Slave on either
the Primary or Secondary Channel, 'No Data' will appear under the 'Par am eters' window as
illustrated in the following example:
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 24
9.5 Changing Transfer M ode Li mi t Parameters
The Intel® Ultra ATA Companion allows you to modify the Transfer Mode Limit f or each IDE
and ATAPI device installed in your system. The wrench icon denotes the parameter t han can be
modified. Simply double-click on the parameter to change the value. The following illustration
shows a parameter that can be modified:
Note: The Intel Ultr a ATA Storage Driver automatically configures all the IDE and ATAPI
devices in your system for the maximum transfer m ode possible even if the BIOS settings are
incorrect. Changing the T r ansfer Mode for each device does not need to be done unless you
have a specific need to decrease the Transf er Mode for specific devices to something less than
the maximum. Leaving the Transfer Mode default settings will provide you with the optimal
transfer rates available for your system.
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 25
9.6 Independent Configuration of Different Devices on the Same Cable
The Intel Ultra ATA Dr iver allows different IDE or ATAPI devices that have different m aximum
transfer rates to be independent ly configured even when both devices are located on the same
IDE cable. For example, if you have an IDE hard drive that is capable of Ultra ATA/66 transf e r s
set up as the Master device on the Primary Channel and you have an ATAPI CD-ROM that is
only capable of UDMA-2 (Ultra ATA/33) set up as t he Slave device on the Primary Channel,
each device can be independently configured. In the past, t he slowest device installed on an
IDE cable determined the rate at which both devices could transfer data. In the above example,
this would mean that the rate for bot h devices would have been set at UDMA-2 because it is the
slowest device. This was done to ensure that a device using an older technology was not
damaged by using a transfer protocol that it was incapable of using. The Intel Ultra ATA Driver
allows each device installed on the same IDE cable to be independent of the other device.
Double-clicking on the parameter with the wrench icon will cause the f ollowing dialog box to
appear:
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 26
Click on the drop-down arrow located next to 'Parameter Dat a' to be given a choice of transfer
modes that you can select from f or t his specific device. The above illustration has the Master
device on the Primary Channel selected so any changes in this example would change the
transfer mode f or only the Master device on the Prim ar y Channel. Each device would need to
have the transfer mode configured separately. The following illustrat ion shows an example of
the Transfer Mode available for this specific IDE device:
Arrow down the list and select the transfer mode you are inter est ed in. Please refer to the
section titled "Theoretical Transfer Rates Associated with Transfer Modes" for transfer rates
associated with each transfer mode.
Note: The Intel Ultra ATA Companion will not allow you to select a transfer mode that is not
supported by your device or the IDE controller. If a t r ansfer mode appears in the drop-down list,
the device that you have selected should support any of the modes that appear in the dr opdown list.
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 27
The following illustration shows an example of changing the Master device on the Primary
Channel from the default set ting of a UDMA-4 transfer m ode to a UDMA-2 transfer mode:
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 28
9.7 Theoretical Transfer Rates Associated with Transfer Modes
The table below lists different transfer modes that cer t ain IDE and ATAPI (ie. hard drive, CDROM) devices support along with the theoretical transf er r ate. Please refer to the
documentation that was bundled with your device or contact the hardware manufacturer for
more information about your specific IDE or ATAPI device.
Note: This table contains theoretical transfer rates of ATA transfer modes supported by the
82801AA and/or 82801AB ICH controller. Your actual transfer rates can vary from the
information contained in this table. In order to take advantag e of UDMA-4 (Ultra ATA/66) or
UDMA-5 (Ultra ATA/100), your system must m eet specific requirements. Please refer to the
section titled "Ultra ATA/66 and Ultra ATA/100" for more information.
TRANSFER RATES ASSOCIATED WITH TRANSFER MODES
Mode Theoretical Transfer Rate (MB/s)
PIO-0 3.3
PIO-1 5.2
PIO-2 8.3
PIO-3 11.1
PIO-4 16.6
DMA Multi-Word-1 13.3
DMA Multi-Word-2 16.6
Ultra DMA-0 16.6
Ultra DMA-1 25
Ultra DMA-2 33.3
Ultra DMA-3 44.4
Ultra DMA-4 66.6
Ultra DMA-5 100
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 29
After a transf er m ode has been selected, the wrench icon will blink indicating that a change has
occurred. Once you are satisfied with the selected transfer mode for each device in your
system, arrow up and click on 'File' (located at the t op left of the Companion window), arrow
down and click on 'Commit Changes Now' as illustrated in the following example:
Once you have clicked on 'Commit Changes Now,' you will be prompted with the following
dialog box:
You must restart your system for any changes t o t ake place.
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 30
9.8 Generate and View a Report using the Intel Ultra ATA Companion
The Intel Ultra ATA Companion allows you to generate and view a report. Everything that
appears for each device in your system (except for the Serial #' s) , can be generated into a
report. This infor m at ion can be very helpf ul if you need assistance from Intel Cust om er Suppor t.
To generate and view a report, simply arrow up and click on 'File' (located at the top left of the
Companion window), arrow down and click on 'View Report' as illustrated in the following
example:
The report will be generated and opened in your default t ext viewer such as Notepad* or
WordPad.* The file can then be saved to a location on your hard drive.
9.9 Example of Generated Report Using the Intel Ul tr a ATA Companion
The following is an example of a generated report using the Intel Ult r a ATA Companion:
Note: A generated report from your system can differ from the following example.
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 31
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 32
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 33
10. Ultra ATA/66 and Ultra ATA/100
10.1 Description
Ultra ATA/66 is a newer transfer pr ot ocol technology with a theoretical transfer r at e of 66 MB/s.
Ultra ATA/66 is also refe r r ed to as Ultra DMA/66, Fast ATA-2, and UDMA-4 by some hard drive
manufacturers. Ultra ATA/100 is the newest transfer pr otocol technology with a theoretical
transfer rate of 100 MB/s. Ultra ATA/100 is also referred to as Ultra DMA/100 and UDMA-5.
Ultra ATA/66 and Ultra AT A/ 100 is backwards compatible with earlier Ultra ATA/ 33 and DMA
technology, and with existing EIDE/IDE hard drives and CD-ROM drives. Please contact your
computer manufacturer or place of purchase to determine if your system supports Ultra ATA/66
or Ultra ATA/100.
10.2 System Requirements
To use Ultra ATA/66 or Ultr a ATA/100, your system must meet ALL of the following
requirements:
• Ultra ATA/66 or Ultra AT A/100 compatible logic either on the mot her boar d, or on an
Ultra DMA PCI adapter card
• Ultra DMA compatible BIOS
• DMA-aware device driver for the operating system
• Ultra ATA/66 or Ultra ATA/100-compatible IDE or ATAPI device such as a hard dr ive
or CD-ROM
• A 40 pin, 80-conductor IDE cable (previous IDE cables are 40 pin, 40-conductor)
Note: The Intel® 810E2, Int el® 815E, Intel® 815EM, Intel® 815EP, Intel® 820E, Intel® 850,
and Intel® 860 chipsets are currently the only Intel chipset s that support Ultra ATA/100.
11. 40 Pin, 80-Conductor IDE Cable
11.1 Description
A 40 pin, 80-conductor IDE cable reduces noise and crosstalk and allows for higher transfer
rates. Previous IDE cables are 40 pin, 40-conductor.
11.2 Do I need to have a 40 Pin, 80-conductor IDE Cable for Ultra
ATA/66 and ATA/100?
In order to take advantage of Ultra ATA/66 and Ultra ATA/100 you need to have a 40 pin, 80conductor IDE cable and a system BIOS that is capable of det ect ing a 40 pin, 80-conductor
cable. Some motherboards requir e t hat you update the BIOS in order for t hem t o pr oper ly
detect this type of cable. If the BIOS cannot properly detect the type of IDE cable installed in
your system, you will not be able to achieve Ultra ATA/66 or Ultra ATA/100 transfer rates.
Please contact your motherboard manufact urer for more information.
Note: A 40 pin, 40-conductor IDE cable can be used but it will limit the device to Ultra ATA/33
transfer rates.
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 34
Important Note for Removable / Mobile I DE Rack Users: If you have an Ultra ATA/66 or
Ultra ATA/100 IDE device that uses a removable/m obile I DE r ack, verify that the short I DE
cable inside the tray is 40 pin, 80-conductor. If the IDE cable inside the try is 40 pin, 40conductor, it will limit the device to Ultra ATA/33. Please contact the mobile IDE rack
manufacturer f or m or e information.
11.3 Troubleshooting
11.3.1 Symptom: Intel Ultra ATA Companion Incorrectly Recognizes IDE
Cable
The Intel® Ultra ATA Companion incor r ect ly recognizes the cable type as 40 conductor even
though an 80 conductor cable is installed resulting in slower performance of IDE/AT API drives.
Possible Causes
The first step is verif y that your system meets ALL the Ultra ATA/66 or Ultr a ATA/100
requirements that ar e list ed in the section titled "Ultra ATA/66 and Ult ra ATA/100."
If the motherboard BI OS is not capable of detecting the type of IDE/ATA cable installed, the 40
pin, 80-conductor cable will be reported as being 40-conductor . Not all motherboards BIOS's
are capable of detecting 40 pin, 80-conduct or cables. Updating the motherboard BIO S can
correct this issue on some motherboards. Please cont act your motherboard manufacturer for
more information.
If the motherboard chipset or IDE controller card is not capable of using Ultra ATA/66 or Ultr a
ATA/100 transfer modes, the cable can be incorrectly reported. Please contact your
motherboard or IDE controller car d m anufacturer to determine if your hardware supports Ultra
ATA/66 or Ultra ATA/100 transfer modes.
If an Ultra DMA-2 (Ultra AT A/33) device is slaved to a high performance DMA-capable device
such as an Ultra ATA/66 hard drive, the cable type can be report ed as being 40-conductor. The
reason that this occurs is because of performance issues with the Ultra DMA-2 device being
configured as a slave device.
Resolution: Try switching the master/slave devices to the opposit e configuration of how they are
currently configured. Another option is to move the slave device so that it is not mated with an
Ultra ATA/66 master device.
If the all the system req uir ements for Ultra ATA/66 or Ultra ATA/100 has been verified and you
are still experiencing problems with the cable being incorrect ly recognized, you might have a
defective 40 pin, 80-conductor IDE cable. If possible, try using another 40 pin, 80-conduct or
IDE cable and see if the problem still occurs. You can also t r y contact ing the cable
manufacturer to see if they have seen this issue before.
: There are several things that could cause t his sympt om to occur.
11.3.2 Symptom: Unable to Update BIOS to Correctly Detect Cable
Type
If you are unable to update the BIOS in your system, an Ultra DMA PCI adapter card might be a
possible workaround. Please contact your computer manufacturer or place of purchase to
determine if your system can accept an Ultra DMA PCI adapter card.
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 35
11.3.3 Symptom: System Will Not Boot with 40 Pin, 80-Conductor IDE
Cable Installed
If your system does not boot with a 40 pin, 80-conductor IDE cable inst alled, verify that your
system meets ALL the Ultra ATA/66 or Ult ra ATA/100 requirements t hat are listed in the section
titled "Ultra ATA/66 and Ultr a ATA/100." Please refer t o the previous symptom titled "Intel Ultra
ATA Companion Incorrectly Recognizes IDE Cable" f o r possible causes. Another option is to try
using a 40 pin, 40-conductor cable to see if t he system will boot.
11.3.4 Symptom: System Performance is Slower Than Expected Using
1 Hard Drive and 1 CD-ROM
Having one device (ie. hard drive) configured as the Master Device on the Primary IDE
Controller and one device (ie. CD-ROM) configured as the Master Device on the Secondary
IDE Controller will provide the best performance. The reason that this configuration provides the
best performance is because of lat ency issues with two devices installed on the same IDE
controller. Please refer to the following symptom titled "Difficulty Recognizing Master/Slave
Devices Installed on 40 Pin, 80-Conductor IDE cable" to verify correct device placement and
attachment.
11.3.5 Symptom: Difficulty Recognizing Master/Slave Devices Installed
on 40 Pin, 80-Conductor IDE Cable
If you are having difficult ies r e cognizing Master/Slave devices that are installed on the same 40
pin, 80-conductor IDE cable, it could be due to incorr ect cable attachment. The 40 pin, 80conductor IDE cable requires that t he Master Device is installed at t he end of the cable and the
Slave Device is installed on the middle connector. Most 40 pin, 80-conductor IDE cables are
color-coded to insure correct device placement and att achm ent. Typical color-coding for 40 pin,
80-conductor IDE cables is: Blue indicates attachment to the IDE Controller (on motherboar d or
Ultra DMA PCI adapter card), Black indicates at tachment to the Master Device, and Gray
indicates the Slave Device. The jumper settings for each device must be correctly configured
for this configur at ion. Please contact the device manufacturer for the correct jumper settings for
your specific device.
11.3.6 Symptom: Registry Access Error Message in Windows* 98 and
Windows 98 Second Edition (SE)
A Registry access error message occurs in Windows* 98 and Windows 98 Second Edition (SE)
after installing the Intel Ultra ATA Storag e Dr iver and r ebooting your system.
Resolution
version 5.0, 5.01, or 5.02 on your system, we recommend that you uninstall t he driver and
reinstall using driver version 6.03 or later. Driver version 6.03 and later can be obtained from
the following Intel web site:
: Driver version 6.03 is available that should correct this issue. If you have driver
http://support.intel.com/support/chipsets/storagedrivers/ultraATA/
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 36
11.3.7 Symptom: Corrupted Files when Using Norton* Speed Disk*
Some customers have reported issues using the I ntel Ultra ATA Storage Driver with Norton*
Speed Disk.* The main issue reported has been corrupted files. We are investigating these
reports. At this time, we recomm end that you do not use Norton Speed Disk with the Intel Ultr a
ATA Storage Driver.
11.3.8 Symptom: 'Inaccessible Boot Device' in Windows* 2000 when
Using Adaptec* Easy CD Creator* Version 4.02c_s10
When installing the Intel® Ultra ATA Storage Driver after Easy CD Creat or* version 4.02c_s10
on systems with Windows* 2000 installed, the system will fail t o complete installation of the Intel
Ultra ATA Storage Driver r esult ing in a blue screen error. Following this condition, t he system
will not be bootable and will report an 'Inaccessible Boot Device' error at each subsequent
reboot.
Resolution: This issue can be prevented by first upgr ading to version 4.02e (or newer version)
of Easy CD Creator before inst alling the Intel Ultra ATA St orage Driver. Version 4.02e of Easy
CD Creator can be obtained from t he following Roxio* (now a subsidiary of Adaptec,* Inc.)
website: http://www.roxio.com
After extensive investigation with Roxio of the 'Inaccessible Boot Device' err or message, we
have found that the Intel Ultra ATA Storage Driver is not the root cause of these
incompatibilities. However, Intel is continuing t o work with Roxio to resolve this issue as soon as
possible. Please visit Roxio's website for future updates and/or work ar ounds.
11.3.9 Symptom: CD Recording Device Not Recognized by Adaptec*
Easy CD Creator*
If your CD recording device is not recog nized by Adaptec* Easy CD Creator,* please update to
the latest version by going to http://www.roxio.com
Roxio* is now a subsidiary of Adaptec, Inc.
for the latest CD-R/ CD-RW device support.
11.3.10 Symptom: ‘Old or Out-of-Date Firmware’ Error Message
Appears in System Event Log
Some customers have reported that an 'old or out - of-date firmware' messag e appear s in the
system event log when using Windows* 2000 and Windows NT* 4.0. Microsoft* has posted a
Knowledge Base article regarding this issue that is available on Microsoft's website
.
11.3.11 Symptom: High 'CPU utilization' Reported in HD Tach* Utility
Some customers have reported that version 2.61 of HD Tach* (utility created by TCD Labs*,
Inc.) reports high ' CPU ut ilization' when the Intel® Ultra ATA Stor age Driver is installed. After
further investigation of HD Tach version 2.61, the producers of HD Tach indicated to Intel that
the tool is targeted as a disk and dr iver t uning tool and not necessarily as a benchmark for
grading the real-life 'CPU utilization' of a storag e dr iver. Listed below is the technical
explanation of why the 'CPU utilization' is reported as higher in HD Tach version 2.61 when the
Intel Ultra ATA Stor age Driver is installed:
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 37
The HD Tach utility (version 2.61) measures how much the pr ocessor is utilized during a timed
disk Input/Output (I/O) transfer loop by comparing how many loops of an integer math routine
are run when the I/O transfer is taking place versus how many of the same integer math loops
are run in a similar timed run without the disk I/O operating. The HD Tach utility then generates
a processor overhead percentage based on the difference of the two idle loop count runs. The
HD Tach 'CPU utilization' results are a worst-case scenar io based on cont inuous drive
operation, which in real-world situations happens quite rar ely. Even during the running of highly
disk-intensive benchmarks, such as WinBench* Disk WinMarks*, the disk is only accessed
around 30% during the timed test . As a r esult, the HD Tach utilization report t r uly is a worstcase scenario.
Note however that this is not indicative of the actual processor usage of the Intel Ultra ATA
Storage Driver compared to typical operation where application and driver time are factored in.
The 'CPU utilization' for Business Winstone*, or other business application-based benchmarks,
report a much lower 'CPU utilization' number. When 'CPU utilization' for the rest of t he
operating system and applications are factored in, the Intel Ultra AT A St orage Driver accounts
for a much smaller increase in 'CPU ut ilization' than the HD Tach utility reports.
The Intel Ultra ATA St or age Driver does implement featur es in the driver that, while it may show
higher 'CPU utilization' in utilities such as HD Tach, does enhance performance on the system
by working more effect ively with hard drives to reduce the overall lat ency and bandwidth
required to do the required disk I/O.
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 38
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