U s e r G u i d e
Product name : iCT220/iCT250
Range : COUNTER TOP
INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine FRANCE Tél. 33(0)1 46 25 82 00 Fax 33 (0)1 47 72 56 95
www.ingenico.com
Contents
1.Introduction __________________________________________________3
2.Unpacking____________________________________________________3
3.Recommendations ____________________________________________ 4
3.1.Security _____________________________________________________________4
3.2.Telephone emergency, hanging up _______________________________________4
3.3.Security of your terminal _______________________________________________5
3.4.EC standard compliance marking_________________________________________5
3.5.Network compatibility declaration _______________________________________6
3.6.FCC compliance _______________________________________________________6
3.7.Main Characteristics ___________________________________________________ 7
4.Installation and connection_____________________________________ 8
4.1.Positioning the terminal ________________________________________________8
4.2.Connections__________________________________________________________8
4.3.Installing the iCT220/iCT250 – Cable fixing__________________________________8
4.3.1.Opening the cable cover_________________________________________________________ 8
4.3.2.Connect cables ________________________________________________________________ 9
4.3.3.Close cover __________________________________________________________________ 10
4.4.Kit Magic Box installation (optional) _____________________________________ 10
4.4.1.Installation of the Magic Box _____________________________________________________ 11
4.5.Installing SAM (Secure access module) ___________________________________ 12
4.6.Installing MicroSD Card (optional)_______________________________________ 13
4.7.Installing SIM for GPRS (optional) _______________________________________ 13
5.Installing a paper roll __________________________________________ 14
6.Daily use ____________________________________________________ 15
6.1.Keypad functions ____________________________________________________ 15
6.2.Adjusting the contrast ________________________________________________ 15
6.3.Card insertion _______________________________________________________ 16
6.3.1.Swiping a card ________________________________________________________________ 16
6.3.2.Inserting a chip card ___________________________________________________________ 16
6.3.3.Inserting a chip card in second reader (Optional) ____________________________________ 16
6.3.4.Reading Contactless (Optional) __________________________________________________ 16
7.Maintenance_________________________________________________ 17
7.1.Paper roll ___________________________________________________________ 17
7.2.Cleaning of the terminal _______________________________________________ 18
7.3.Transport and storage ________________________________________________ 18
7.4.Troubleshooting _____________________________________________________ 18
7.5.End of life___________________________________________________________ 19
Product name : iCT220/iCT250 • |
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Copyright © 2009 Ingenico |
9000002509 R11 000 02/935 |
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All rights reserved |
1. Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this user guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal.
To benefit from the guarantee related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person.
Failure to comply with these instructions will void the manufacturer’s responsibility.
2. Unpacking
ADVICE
Carefully preserve the packaging of the iCT220/iCT250. It must be re used whenever the terminal is shipped.
According to the model, the following items are included in the iCT220/iCT250 box (including optional accessories):
•The iCT220/iCT250 terminal equipped with its paper roll
•The main power supply with its cable connection (according to the national needs).
•The cable connection for the telephone network
•This installation guide
User guide |
Wall mounted |
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power supply unit |
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Cable connection for the |
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telephone network |
iCT220/iCT250 |
Desktop power supply unit |
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terminal |
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provided (mandatory) with |
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iCT equipped with the |
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following options: |
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GPRS model |
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Contactless model |
The power supply unit provided with your equipment is specially designed for Ingenico iCT220/iCT250 terminals. Do not use any other power supply.
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Copyright © 2009 Ingenico |
9000002509 R11 000 02/935 |
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All rights reserved |
3. Recommendations
3.1.Security
To power on or power down the iCT220/iCT250 connect or disconnect the power supply from the electric outlet.
The iCT220/iCT250 is fitted with a lithium battery which is not accessible to the user. Only a qualified technician may be authorized to open the unit and change this component.
Provide an electrical outlet :
located near the equipment and easily accessible
which meets the standards and regulations in the country of use.
Provide a phone jack complying with standards and regulations in the country of use.
Located under the terminal, it must be in place during normal operation of the terminal.
The cable compartment cover is located under the terminal, it must be in place during normal operation of the terminal.
3.2. Telephone emergency, hanging up
You have an urgent call to make, when iCT220/iCT250 hangs on the line. In order to get a dial tone…
Place the handset in the hang up position and :
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press the red key (=cancel) |
or |
disconnect the power supply from the mains network |
or |
disconnect the iCT220/iCT250 telephone connector from the telephone call socket, |
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and place the telephone connector into the telephone wall socket. |
You will have a dial tone within 6 seconds.
Product name : iCT220/iCT250 • |
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Copyright © 2009 Ingenico |
9000002509 R11 000 02/935 |
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All rights reserved |
3.3. Security of your terminal
Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy.
NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.
3.4. EC standard compliance marking
EC standard compliance marking certifies that the product stipulated below: iCT220/iCT250
•complies with the basic requirements of European Directive 1999/5/CE, known as the «R&TTE Directive» concerning Radio Frequency equipment and telecommunications terminals with respect to:
–Health and safety protection of the user and all other persons
–EMC protection
•conforms to the following harmonized standards :
–IEC/EN 60950 1: Electrical safety of data processing equipment including electrical office equipment. Issue dec 2001
–EN 55022: Data processing equipment – Radioelectric disturbance characteristics Limits and measurement methods. Issue 1998 / A1 2000/A2 2003
–EN 55024: Data processing equipment – Immunity characteristics Limits and measurement methods. Issue 1998 + A1 2001 + A2 2003
iCT220/250 GPRS
EN 60950 1 |
/12 2001 |
According to |
73/23/EEC |
(Low Voltage Directive) |
EN 301489 7 |
/08 2000 |
According to |
89/336/EEC |
(EMC Directive) |
EN 301 511 |
/12 2000 |
According to |
1999/5/EC |
(R&TTE Directive) |
EMF |
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According to |
1999/519/EC |
Recommendation |
iCT250 CLESS |
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EN 60950 1 |
/12 2001 |
According to |
73/23/EEC |
(Low Voltage Directive) |
EN 301489 3 |
/08 2000 |
According to |
89/336/EEC |
(EMC Directive) |
EN 300330 2 |
/06 2001 |
According to |
1999/5/EC |
(R&TTE directive) |
•complies with the following specification:
–ETSI ES 203021: Harmonized basic attachment requirements for Terminals for connection to analogue interfaces of the Telephone Networks;
Product name : iCT220/iCT250 • |
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Copyright © 2009 Ingenico |
9000002509 R11 000 02/935 |
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All rights reserved |
3.5. Network compatibility declaration
The product : iCT220/iCT250
•are in conformity with the following harmonised standards or technical rules :
ETSI ES 203021 |
ETSI TR 103000 |
•are designed to interwork with the following European analogue Public Switched Telephone Network (PSTN) networks : Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, The Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.
(For other countries, please contact us)
NOTE
Compliance with other foreign standards is verified by a local type approval on request.
3.6. FCC compliance
FCC ID : XKB-ICT220 available on the followings equipments: ¾ ICT220 01T1052
This equipment as been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interface in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with instruction, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct interface by one more of the following measures :
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into a outlet on circuit different from that to which the receiver is connected.
•Consult the dealer or an experience radio/TV technician for help.
Part 68 of FCC Rules
US : IEOMM01BICT220 available on the followings equipments: ¾ ICT220 01T1052
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
This equipment uses the following USOC jacks: (RJ11C).
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to
Product name : iCT220/iCT250 • |
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Copyright © 2009 Ingenico |
9000002509 R11 000 02/935 |
|
All rights reserved |