HP ZD7000 User Manual

Maintenance and Service Guide
HP Pavilion Widescreen Notebook zd7000
Document Part Number: 333621-001
August 2003
This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.
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© 2003 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries. SD Logo is a trademark.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide HP Pavilion Widescreen Notebook zd7000 First Edition August 2003 Document Part Number: 333621-001

Contents

1 Product Description
1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–8
1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–18
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1
Using Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . 2–2
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu. . . . . . . . . . . . . . . 2–4
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5
2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Configuration
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10
Maintenance and Service Guide iii
Contents
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–8
3.4 Miscellaneous Cable Kit Components . . . . . . . . . . . 3–9
3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–10
3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–8
5.6 Mini PCI Communications Board. . . . . . . . . . . . . . 5–10
5.7 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.8 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
5.9 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
iv Maintenance and Service Guide
5.10 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.11 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20
5.12 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.13 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
5.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
5.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32
5.16 SD Card Slot/Infrared Module . . . . . . . . . . . . . . . 5–34
5.17 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements. . . . . . . . . . . . . . . . . . . . B–2
C Screw Listing
Contents
Index
Maintenance and Service Guide v
1

Product Description

The HP Pavilion Widescreen Notebook zd7000 offers advanced modularity, Intel Mobile Pentium DT processors with 64-bit architecture, industry-leading NVIDIA graphics controllers, and extensive multimedia support.
HP Pavilion Widescreen Notebook zd7000
Maintenance and Service Guide 1–1
Product Description

1.1 Models

Notebook model information is shown in Tables 1-1 and 1-2.
Table 1-1
HP Pavilion Widescreen Notebook zd7000
Model Naming Conventions
Key
V P 320 Y7 80 Y Gg 10 H XXXXXX-XXX
123456789 10
Key Description Options
1 Brand/Series
designator
2 Processor type P = Intel Pentium 4 DT
3 Processor speed 320 = 3.20 GHz
4 Display type/
size/resolution
5 Hard drive size 80 = 80 GB 60 = 60 GB
6 Optical drive
designator
7 Integrated
communication/ wireless device
8 RAM 10 = 1024 MB
9 Operating system H = Windows XP Home
10 SKU#
V = Pavilion
280 = 2.80 GHz
306 = 3.06 GHz
Y = wide SXGA+
(1680 × 1050)
W = wide XGA
(1280 × 800)
Y = DVD-RW W = DVD-ROM/
G = combination modem + GB NIC g = 802.11g Bluetooth N = none
76 = 768 MB
266 = 2.66 GHz
7 = 17.1 in 5 = 15.4 in
CD-RW combo
51 = 512 MB
1–2 Maintenance and Service Guide
Table 1-2
HP Pavilion Widescreen Notebook zd7000
All HP Pavilion zd7000 models feature:
TouchPad pointing device
12-cell, lithium ion (Li-Ion) battery pack
1-year warranty on parts and labor
V7999 P 320 Y7 80 Y Gg 10 H
United States DP446U ABA
V7001 P 320 Y7 80 Y Gg 76 H
Fran ce Germany Italy
V7020 P 280 Y7 80 Y Gg 51 H
United States DR089U ABA
V7030 P 306 Y7 80 Y Gg 10 H
United States DM790A ABA
V7001 P 306 Y7 80 Y GN 51 H
DP353E ABF DP763E ABD DP353E UUZ
Spain Switzerland United Kingdom
Product Description
DP353E ABE DP353E ABZ DP353E ABU
United States DM793A ABA
V7020 P 280 Y7 80 Y Gg 51 H
United States DM794A ABA
V7005 P 280 Y7 60 Y Gg 51 H
United States DP448U ABA
V7040 P 280 Y7 60 W GN 51 H
Fran ce Germany Italy
V7010 P 266 Y7 60 W Gg 51 H
United States DM788A ABA
V7998 P 266 W5 60 W Gg 51 H
United States DP447U ABA
Maintenance and Service Guide 1–3
DP761E ABF DP762E ABD DP761E ABZ
Spain Switzerland United Kingdom
DP761E ABE DP761E UUZ DP761E ABU
Product Description

1.2 Features

The following processors, all with 512-KB L2 cache, are
available, varying by notebook model:
Intel Pentium 4 DT 3.2-GHz processor with
Hyper-Threading front-side bus (FSB)
Intel Pentium 4 DT 3.2-, 3.0-, and 2.8-GHz processors
with 800-MHz FSB
Intel Pentium 4 DT 3.06-, 2.8-, and 2.66-GHz processors
with 533-MHz FSB
17.0- or 15.4-inch wide XGA (1490×900) TFT display with
over 16.7 million colors, varying by notebook model
NVIDIA GeForce FX Go5000 with 128-MB video memory,
NVIDIA GeForce FX Go5000 with 64-MB video memory, or NVIDIA GeForce 4 440 Go with 64-MB video memory, varying by notebook model
80-, 60-, or 40-GB high-capacity hard drive, varying by
notebook model
256-MB DDR Synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
Microsoft Windows XP Home or XP Pro, varying by
notebook model
Full-size Windows 98 keyboard with integrated numeric
keypad
TouchPad pointing device with on/off button and dedicated
vertical scroll up/down pad
Integrated Secure Digital (SD) flash media slot
Integrated 10/100BASE-T Ethernet local area network
(LAN) network interface card (NIC) with RJ-45 connector
Integrated wireless support for Mini PCI 802.11b/g and
Bluethumb LAN devices
1–4 Maintenance and Service Guide
Product Description
Support for one Type II PC Card slot with support for both
32-bit (CardBus) and 16-bit PC Cards
External 135-watt AC adapter with power cord
12-cell Li-Ion battery pack
Harman/Kardon stereo speakers
Support for the following optical drives:
24X Max DVD/CD-RW combination drive
8X Max DVD-RW drive
24X Max CD-ROM drive
Connectors:
SD Card
Infrared
1 Type II PC Card slot
RJ-11 (modem)
RJ-45 (network interface card, [NIC])
4 Universal Serial Bus (USB) v. 2.0
S-Video
Parallel
External monitor
DC power
Docking
IEEE 1394 digital
Microphone
Stereo speaker/headphone
Maintenance and Service Guide 1–5
Product Description

1.3 Clearing a Password

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:
1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly,” for more information).
2. Remove the real time clock (RTC) battery (refer to Section 5.13, “RTC Battery”).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
1–6 Maintenance and Service Guide

1.4 Power Management

The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:
Standby
Hibernation
Setting customization by the user
Hotkeys for setting the level of performance
Battery calibration
Lid switch Standby/resume
Power/Standby button
Advanced Configuration and Power Management (ACPM)
compliance
Product Description
Maintenance and Service Guide 1–7
Product Description

1.5 External Components

The external components on the front panel and right side of the notebook are shown below and described in Table 1-3.
Front Panel and Right-Side Components
1–8 Maintenance and Service Guide
Table 1-3
Front and Right Side Components
Item Component Function
1 Display release latch Opens the notebook.
2 Stereo speakers (2) Produce stereo sound.
Product Description
3 Integrated Drive
Electronics (IDE) drive light
4 Battery light
On: The internal hard drive or optical drive is being accessed.
On: The notebook is receiving battery
power.
Amber: A battery pack is charging.
Green: A battery pack is fully charged.
Flashing: A battery pack is
malfunctioning and might need to be replaced.
5 AC power light On: The notebook is receiving AC power.
6 Power/Standby light On: Notebook is turned on.
Flashing: Notebook is in Standby.
7 Digital Media slot Supports SD, MMC, Memory Stick, and
SmartMedia.
8 Infrared port Provides wireless communication between
the notebook and an optional IrDA-compliant device.
9 Optical drive Supports an optical disc.
10 PC Card eject button Ejects an optional PC Card from the
PC Card slot.
11 PC Card slot Supports an optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Card.
Maintenance and Service Guide 1–9
Product Description
The external components on the rear panel and left side are shown below and described in Table 1-4.
Rear Panel and Left-Side Components
Table 1-4
Rear Panel and Left-Side Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
2 RJ-11 telephone jack Connects a modem cable.
3 RJ-45 network jack Connects an Ethernet network cable.
4 USB connectors (3) Connect optional 2.0-compliant USB
5 S-Video jack Connects an optional S-Video device, such
1–10 Maintenance and Service Guide
The purpose of security solutions is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen.
notebook.
devices.
as a television, VCR, camcorder, projector, or video capture card.
Product Description
Table 1-4
Rear Panel and Left-Side Components
Item Component Function
6 Parallel connector Connects an optional parallel device such
as a printer.
7 External monitor
connector
8 Vents (3) Allow airflow to cool internal components.
Ä
9 Power connector Connects an AC adapter cable.
10 HP notebook
11 USB connector Connects optional 2.0-compliant USB
12 1394 connector Connects an optional 1394 device such as
13 Microphone jack Connects an optional monaural or stereo
14 Audio line-out jack Connects optional headphone or powered
To prevent overheating, use the notebook only on hard surfaces that cannot obstruct the vents. Do not allow a soft surface, such as bedding, clothing, or a thick rug, to block airflow.
expansion base connector
Connects an optional VGA external monitor or projector.
Connects to an optional expansion base.
devices.
a camcorder or digital camera.
microphone.
stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR.
(Continued)
Maintenance and Service Guide 1–11
Product Description
The notebook keyboard components are shown below and described in Table 1-5.
Keyboard Components
1–12 Maintenance and Service Guide
Product Description
Table 1 - 5
Keyboard Components
Item Component Function
1 fn key Executes frequently used system
functions when pressed in combination with another key.
2 caps lock key Enables caps lock and turns on the caps
3 f1 through f12 function
keys
4 Keypad keys (17) Standard numeric keypad.
5 Cursor control keys Move the cursor around the screen.
6 Applications key Displays a shortcut menu for items
7 Microsoft logo key Displays the Windows Start menu.
lock light.
Perform system and application tasks. When combined with the fn key, the function keys f1 and f3 through f12 perform additional tasks as hotkeys.
beneath the pointer.
Maintenance and Service Guide 1–13
Product Description
The notebook top components are shown below and described in Table 1-6.
Top Components
Table 1-6
Top Components
Item Component Function
1 Power button When the notebook is:
Off, press to turn on the notebook.
On, briefly press to initiate Hibernation.
In Standby, briefly press to resume from
Standby.
In Hibernation, briefly press to restore
from Hibernation.
Power/Standby light
On: Notebook is turned on.
Flashing: Notebook is in Standby.
2 Volume control
buttons (2)
1–14 Maintenance and Service Guide
Increase or decrease system volume.
Product Description
Table 1-6
Top Components
Item Component Function
3 Mute button Mutes or restores volume.
Mute light On: Volume is muted.
4 Media button Launches a multimedia application.
5 Picture button Launches a digital imaging application.
The settings for the media and picture buttons can be changed. Refer to the “Using Custom Assignments and Schemes” section in Chapter 3 of the Startup and Reference Guide for information on reassigning these buttons to other applications.
(Continued)
6 Wireless on/off button Turns the wireless network device on
Wireless on/off light On: an integrated wireless device has been
7 Caps lock light On: Caps lock is on.
8 Num lock light On: Num lock is on.
9 TouchPad on/off
button
10 TouchPad scroll zone Scrolls upward or downward.
11 Left and right
TouchPad buttons
12 TouchPad Moves the pointer and selects or activates
13 TouchPad light On: TouchPad is enabled.
and off.
enabled.
Enables/disables the TouchPad.
Function like the left and right buttons on an external mouse.
items on the screen.
Maintenance and Service Guide 1–15
Product Description
The external components on the bottom of the notebook are shown below and described in Table 1-7.
Bottom Components
1–16 Maintenance and Service Guide
Product Description
Table 1-7
Bottom Components
Item Component Function
1 Labels area Contains the notebook serial
number and other applicable regulatory labels.
2 Hard drive bay Holds the internal hard drive.
3 Vents (3) Allow airflow to cool internal
components.
Ä
To prevent overheating, do not obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, can block airflow.
4 Memory expansion/Mini PCI
communication compartment
5 Fan compartment Contains the heat sink and the two
6 Battery release latch Releases a battery pack from the
7 Battery bay Holds the battery pack.
Contains two memory slots for optional 256-, 512-, or 1024-MB memory modules and one slot for a Mini PCI wireless card.
system fans.
battery bay.
Maintenance and Service Guide 1–17
Product Description

1.6 Design Overview

This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
Memory expansion board
Mini PCI communications devices
Hard drive
Display
Keyboard and TouchPad
Audio
Intel Pentium 4 DT processors
Fan
PC Card
The notebook uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the notebook.
1–18 Maintenance and Service Guide
2

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair
this equipment. All troubleshooting and repair procedures are detailed
Å
to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics Utilities

The notebook features two system management utilities:
Computer Setup—A system information and customization
utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.
Maintenance and Service Guide 2–1
Troubleshooting
Diagnostics for Windows—A system information and
diagnostic utility that is used within the Windows operating system. Use this utility whenever possible to:
Display system information.
Test system components.
Troubleshoot a device configuration problem in
Windows XP Professional or Windows XP Home.
It is not necessary to configure a device connected to a USB
connector on the notebook or to an optional expansion base.

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus:
1. Turn on or restart the notebook. Press F10 = ROM-Based Setup message is displayed in the lower left corner of the screen.
f10 while the
To change the language, press f2.
To view navigation information, press f1.
To return to the Computer Setup menu, press esc.
2. Select the File, Security, or Advanced menu.
3. To close Computer Setup and restart the notebook:
Select File > Save Changes and Exit and press enter.
-or-
Select File > Ignore Changes and Exit and press enter.
4. When you are prompted to confirm your action, press f10.
2–2 Maintenance and Service Guide

Selecting from the File Menu

Table 2 - 1
File Menu
Select To Do This
Troubleshooting
System Information
View identification information about the
notebook, an expansion base, and any battery packs in the system.
View specification information about the
processor, memory and cache size, and system ROM.
Save to Floppy Save system configuration settings to a diskette.
Restore from Floppy Restore system configuration settings from a
diskette.
Restore Defaults Replace configuration settings in Computer
Setup with factory default settings. Identification information is retained.
Ignore Changes and Exit Cancel changes entered during the current
Save Changes and Exit Save changes entered during the current
session, then exit and restart the notebook.
session, then exit and restart the notebook.
Maintenance and Service Guide 2–3
Troubleshooting

Selecting from the Security Menu

Table 2 - 2
Security Menu
Select To Do This
Setup Password Enter, change, or delete a Setup password.
The Setup password is called an administrator password in Computer Security, a program accessed from the Windows Control Panel.
Power-on Password Enter, change, or delete a power-on password.
DriveLock Passwords Enable/disable DriveLock; change a DriveLock
Password Options (Password options can be
selected only when a power-on password has been set.)
Device Security Enable/disable:
User or Master password.
DriveLock Settings are accessible only
when you enter Computer Setup by turning on (not restarting) the notebook.
Enable/disable:
QuickLock
QuickLock on Standby
QuickBlank
To enable QuickLock on Standby or
QuickBlank, you must first enable QuickLock.
Ports or diskette drives*
Diskette write*
CD-ROM or diskette startup
Settings for a DVD-ROM can be
entered in the CD-ROM field.
System IDs Enter identification numbers for the notebook,
*Not applicable to SuperDisk LS-120 drives.
an expansion base, and all battery packs in the system.
2–4 Maintenance and Service Guide

Selecting from the Advanced Menu

Table 2 - 3
Advanced Menu
Select To Do This
Language Change the Computer Setup language.
Boot Options Enable/disable:
QuickBoot, which starts the notebook more
quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)
MultiBoot, which sets a startup sequence that
can include most bootable devices and media in the system.
Device Options
Enable/disable the embedded numeric
keypad at startup.
Enable/disable multiple standard pointing
devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.)
Enable/disable USB legacy support for a
USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)
Set an optional external monitor or overhead
projector connected to a video card in an expansion base as the primary device. (When the notebook display is set as secondary, the notebook must be shut down before undocking from an expansion base.)
Troubleshooting
Maintenance and Service Guide 2–5
Troubleshooting
Table 2 - 3
Advanced Menu
Select To Do This
(Continued)
Device Options
(continued)
Change the parallel port mode from
Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP, or Enhanced Capabilities Port (ECP).
Set video-out mode to NTSC (default), PAL,
NTSC-J, or PAL-M.*
Enable/disable all settings in the SpeedStep
window. (When Disable is selected, the notebook runs in Battery Optimized mode.)
Specify how the notebook recognizes
multiple identical expansion bases that are identically equipped. Select Disable to recognize the expansion bases as a single expansion base; select Enable to recognize the expansion bases individually, by serial number.
Enable/disable the reporting of the processor
serial number by the processor to the software.
HDD Self Test Options Run a quick comprehensive self test on hard
*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions can use NTSC, PAL, or PAL-M.
drives in the system that support the test features.
2–6 Maintenance and Service Guide
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