This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
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Maintenance and Service Guide
HP Pavilion Widescreen Notebook zd7000
First Edition August 2003
Document Part Number: 333621-001
The HP Pavilion Widescreen Notebook zd7000 offers advanced
modularity, Intel Mobile Pentium DT processors with 64-bit
architecture, industry-leading NVIDIA graphics controllers, and
extensive multimedia support.
HP Pavilion Widescreen Notebook zd7000
Maintenance and Service Guide1–1
Product Description
1.1Models
Notebook model information is shown in Tables 1-1 and 1-2.
Table 1-1
HP Pavilion Widescreen Notebook zd7000
Model Naming Conventions
Key
VP320Y780YGg10HXXXXXX-XXX
123456789 10
KeyDescriptionOptions
1Brand/Series
designator
2Processor typeP = Intel Pentium 4 DT
3Processor speed320 = 3.20 GHz
4Display type/
size/resolution
5Hard drive size80 = 80 GB60 = 60 GB
6Optical drive
designator
7Integrated
communication/
wireless device
8RAM10 = 1024 MB
9Operating systemH = Windows XP Home
10SKU#
V = Pavilion
280 = 2.80 GHz
306 = 3.06 GHz
Y = wide SXGA+
(1680 × 1050)
W = wide XGA
(1280 × 800)
Y = DVD-RWW = DVD-ROM/
G = combination modem + GB NIC
g = 802.11g Bluetooth
N = none
76 = 768 MB
266 = 2.66 GHz
7 = 17.1 in
5 = 15.4 in
CD-RW combo
51 = 512 MB
1–2Maintenance and Service Guide
Table 1-2
HP Pavilion Widescreen Notebook zd7000
All HP Pavilion zd7000 models feature:
■ TouchPad pointing device
■ 12-cell, lithium ion (Li-Ion) battery pack
■ 1-year warranty on parts and labor
V7999P320Y780YGg10H
United StatesDP446U ABA
V7001P320Y780YGg76H
Fran ce
Germany
Italy
V7020P280Y780YGg51H
United StatesDR089U ABA
V7030P306Y780YGg10H
United StatesDM790A ABA
V7001P306Y780YGN51H
DP353E ABF
DP763E ABD
DP353E UUZ
Spain
Switzerland
United Kingdom
Product Description
DP353E ABE
DP353E ABZ
DP353E ABU
United StatesDM793A ABA
V7020P280Y780YGg51H
United StatesDM794A ABA
V7005P280Y760YGg51H
United StatesDP448U ABA
V7040P280Y760WGN51H
Fran ce
Germany
Italy
V7010P266Y760WGg51H
United StatesDM788A ABA
V7998P266W560WGg51H
United StatesDP447U ABA
Maintenance and Service Guide1–3
DP761E ABF
DP762E ABD
DP761E ABZ
Spain
Switzerland
United Kingdom
DP761E ABE
DP761E UUZ
DP761E ABU
Product Description
1.2Features
■ The following processors, all with 512-KB L2 cache, are
available, varying by notebook model:
❏ Intel Pentium 4 DT 3.2-GHz processor with
Hyper-Threading front-side bus (FSB)
❏ Intel Pentium 4 DT 3.2-, 3.0-, and 2.8-GHz processors
with 800-MHz FSB
❏ Intel Pentium 4 DT 3.06-, 2.8-, and 2.66-GHz processors
with 533-MHz FSB
■ 17.0- or 15.4-inch wide XGA (1490×900) TFT display with
over 16.7 million colors, varying by notebook model
■ NVIDIA GeForce FX Go5000 with 128-MB video memory,
NVIDIA GeForce FX Go5000 with 64-MB video memory, or
NVIDIA GeForce 4 440 Go with 64-MB video memory,
varying by notebook model
■ 80-, 60-, or 40-GB high-capacity hard drive, varying by
notebook model
■ 256-MB DDR Synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
■ Microsoft Windows XP Home or XP Pro, varying by
notebook model
■ Full-size Windows 98 keyboard with integrated numeric
keypad
■ TouchPad pointing device with on/off button and dedicated
vertical scroll up/down pad
■ Integrated Secure Digital (SD) flash media slot
■ Integrated 10/100BASE-T Ethernet local area network
(LAN) network interface card (NIC) with RJ-45 connector
■ Integrated wireless support for Mini PCI 802.11b/g and
Bluethumb LAN devices
1–4Maintenance and Service Guide
Product Description
■ Support for one Type II PC Card slot with support for both
32-bit (CardBus) and 16-bit PC Cards
■ External 135-watt AC adapter with power cord
■ 12-cell Li-Ion battery pack
■ Harman/Kardon stereo speakers
■ Support for the following optical drives:
❏ 24X Max DVD/CD-RW combination drive
❏ 8X Max DVD-RW drive
❏ 24X Max CD-ROM drive
■ Connectors:
❏ SD Card
❏ Infrared
❏ 1 Type II PC Card slot
❏ RJ-11 (modem)
❏ RJ-45 (network interface card, [NIC])
❏ 4 Universal Serial Bus (USB) v. 2.0
❏ S-Video
❏ Parallel
❏ External monitor
❏ DC power
❏ Docking
❏ IEEE 1394 digital
❏ Microphone
❏ Stereo speaker/headphone
Maintenance and Service Guide1–5
Product Description
1.3Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
2. Remove the real time clock (RTC) battery (refer to
Section 5.13, “RTC Battery”).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
1–6Maintenance and Service Guide
1.4Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The notebook
supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch Standby/resume
■ Power/Standby button
■ Advanced Configuration and Power Management (ACPM)
compliance
Product Description
Maintenance and Service Guide1–7
Product Description
1.5External Components
The external components on the front panel and right side of the
notebook are shown below and described in Table 1-3.
Front Panel and Right-Side Components
1–8Maintenance and Service Guide
Table 1-3
Front and Right Side Components
ItemComponentFunction
1Display release latchOpens the notebook.
2Stereo speakers (2)Produce stereo sound.
Product Description
3Integrated Drive
Electronics (IDE)
drive light
4Battery light
On: The internal hard drive or optical drive
is being accessed.
■ On: The notebook is receiving battery
power.
■ Amber: A battery pack is charging.
■ Green: A battery pack is fully charged.
■ Flashing: A battery pack is
malfunctioning and might need to be
replaced.
5AC power lightOn: The notebook is receiving AC power.
6Power/Standby lightOn: Notebook is turned on.
Flashing: Notebook is in Standby.
7Digital Media slotSupports SD, MMC, Memory Stick, and
SmartMedia.
8Infrared portProvides wireless communication between
the notebook and an optional
IrDA-compliant device.
9Optical driveSupports an optical disc.
10PC Card eject buttonEjects an optional PC Card from the
PC Card slot.
11PC Card slotSupports an optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Card.
Maintenance and Service Guide1–9
Product Description
The external components on the rear panel and left side are shown
below and described in Table 1-4.
Rear Panel and Left-Side Components
Table 1-4
Rear Panel and Left-Side Components
ItemComponentFunction
1Security cable slotAttaches an optional security cable to the
✎
2RJ-11 telephone jackConnects a modem cable.
3RJ-45 network jackConnects an Ethernet network cable.
4USB connectors (3)Connect optional 2.0-compliant USB
5S-Video jackConnects an optional S-Video device, such
1–10Maintenance and Service Guide
The purpose of security solutions is to act as a deterrent. These
solutions do not prevent the product from being mishandled or
stolen.
notebook.
devices.
as a television, VCR, camcorder, projector,
or video capture card.
Product Description
Table 1-4
Rear Panel and Left-Side Components
ItemComponentFunction
6Parallel connectorConnects an optional parallel device such
as a printer.
7External monitor
connector
8Vents (3)Allow airflow to cool internal components.
Ä
9Power connectorConnects an AC adapter cable.
10HP notebook
11USB connectorConnects optional 2.0-compliant USB
121394 connectorConnects an optional 1394 device such as
13Microphone jackConnects an optional monaural or stereo
14Audio line-out jackConnects optional headphone or powered
To prevent overheating, use the notebook only on hard surfaces that
cannot obstruct the vents. Do not allow a soft surface, such as
bedding, clothing, or a thick rug, to block airflow.
expansion base
connector
Connects an optional VGA external monitor
or projector.
Connects to an optional expansion base.
devices.
a camcorder or digital camera.
microphone.
stereo speakers. Also connects the audio
function of an audio/video device such as a
television or VCR.
(Continued)
Maintenance and Service Guide1–11
Product Description
The notebook keyboard components are shown below and
described in Table 1-5.
Keyboard Components
1–12Maintenance and Service Guide
Product Description
Table 1 - 5
Keyboard Components
ItemComponentFunction
1fn keyExecutes frequently used system
functions when pressed in combination
with another key.
2caps lock keyEnables caps lock and turns on the caps
3f1 through f12 function
keys
4Keypad keys (17)Standard numeric keypad.
5Cursor control keysMove the cursor around the screen.
6Applications keyDisplays a shortcut menu for items
7Microsoft logo keyDisplays the Windows Start menu.
lock light.
Perform system and application tasks.
When combined with the fn key, the
function keys f1 and f3 through f12 perform
additional tasks as hotkeys.
beneath the pointer.
Maintenance and Service Guide1–13
Product Description
The notebook top components are shown below and described in
Table 1-6.
Top Components
Table 1-6
Top Components
ItemComponentFunction
1Power buttonWhen the notebook is:
■ Off, press to turn on the notebook.
■ On, briefly press to initiate Hibernation.
■ In Standby, briefly press to resume from
Standby.
■ In Hibernation, briefly press to restore
from Hibernation.
Power/Standby light
■ On: Notebook is turned on.
■ Flashing: Notebook is in Standby.
2Volume control
buttons (2)
1–14Maintenance and Service Guide
Increase or decrease system volume.
Product Description
Table 1-6
Top Components
ItemComponentFunction
3Mute buttonMutes or restores volume.
Mute lightOn: Volume is muted.
4Media buttonLaunches a multimedia application.
5Picture buttonLaunches a digital imaging application.
✎
The settings for the media and picture buttons can be changed.
Refer to the “Using Custom Assignments and Schemes” section in
Chapter 3 of the Startup and Reference Guide for information on
reassigning these buttons to other applications.
(Continued)
6Wireless on/off buttonTurns the wireless network device on
Wireless on/off lightOn: an integrated wireless device has been
7Caps lock lightOn: Caps lock is on.
8Num lock lightOn: Num lock is on.
9TouchPad on/off
button
10TouchPad scroll zoneScrolls upward or downward.
11Left and right
TouchPad buttons
12TouchPadMoves the pointer and selects or activates
13TouchPad lightOn: TouchPad is enabled.
and off.
enabled.
Enables/disables the TouchPad.
Function like the left and right buttons on an
external mouse.
items on the screen.
Maintenance and Service Guide1–15
Product Description
The external components on the bottom of the notebook are
shown below and described in Table 1-7.
Bottom Components
1–16Maintenance and Service Guide
Product Description
Table 1-7
Bottom Components
ItemComponentFunction
1Labels areaContains the notebook serial
number and other applicable
regulatory labels.
2Hard drive bayHolds the internal hard drive.
3Vents (3)Allow airflow to cool internal
components.
Ä
To prevent overheating, do not obstruct vents. Using the notebook
on a soft surface, such as a pillow, blanket, rug, or thick clothing,
can block airflow.
4Memory expansion/Mini PCI
communication compartment
5Fan compartmentContains the heat sink and the two
6Battery release latchReleases a battery pack from the
7Battery bayHolds the battery pack.
Contains two memory slots for
optional 256-, 512-, or 1024-MB
memory modules and one slot for
a Mini PCI wireless card.
system fans.
battery bay.
Maintenance and Service Guide1–17
Product Description
1.6Design Overview
This section presents a design overview of key parts and features
of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ Memory expansion board
■ Mini PCI communications devices
■ Hard drive
■ Display
■ Keyboard and TouchPad
■ Audio
■ Intel Pentium 4 DT processors
■ Fan
■ PC Card
The notebook uses an electrical fan for ventilation. The fan is
controlled by a temperature sensor and is designed to turn on
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the notebook.
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the notebook.
1–18Maintenance and Service Guide
2
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
this equipment. All troubleshooting and repair procedures are detailed
Å
to allow only subassembly/module level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1Computer Setup and Diagnostics
Utilities
The notebook features two system management utilities:
■ Computer Setup—A system information and customization
utility that can be used even when your operating system is
not working or will not load. This utility includes settings that
are not available in Windows.
Maintenance and Service Guide2–1
Troubleshooting
■ Diagnostics for Windows—A system information and
diagnostic utility that is used within the Windows operating
system. Use this utility whenever possible to:
❏ Display system information.
❏ Test system components.
❏ Troubleshoot a device configuration problem in
Windows XP Professional or Windows XP Home.
It is not necessary to configure a device connected to a USB
✎
connector on the notebook or to an optional expansion base.
Using Computer Setup
Information and settings in Computer Setup are accessed from
the File, Security, or Advanced menus:
1. Turn on or restart the notebook. Press
F10 = ROM-Based Setup message is displayed in the lower
left corner of the screen.
f10 while the
❏ To change the language, press f2.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
2. Select the File, Security, or Advanced menu.
3. To close Computer Setup and restart the notebook:
❏ Select File > Save Changes and Exit and press enter.
-or-
❏ Select File > Ignore Changes and Exit and press enter.
4. When you are prompted to confirm your action, press f10.
2–2Maintenance and Service Guide
Selecting from the File Menu
Table 2 - 1
File Menu
SelectTo Do This
Troubleshooting
System Information
■ View identification information about the
notebook, an expansion base, and any
battery packs in the system.
■ View specification information about the
processor, memory and cache size, and
system ROM.
Save to FloppySave system configuration settings to a diskette.
Restore from FloppyRestore system configuration settings from a
diskette.
Restore DefaultsReplace configuration settings in Computer
Setup with factory default settings. Identification
information is retained.
Ignore Changes and ExitCancel changes entered during the current
Save Changes and ExitSave changes entered during the current
session, then exit and restart the notebook.
session, then exit and restart the notebook.
Maintenance and Service Guide2–3
Troubleshooting
Selecting from the Security Menu
Table 2 - 2
Security Menu
SelectTo Do This
Setup PasswordEnter, change, or delete a Setup password.
The Setup password is called an administrator
password in Computer Security, a program
accessed from the Windows Control Panel.
Power-on PasswordEnter, change, or delete a power-on password.
DriveLock PasswordsEnable/disable DriveLock; change a DriveLock
Password Options
(Password options can be
selected only when a
power-on password has
been set.)
Device SecurityEnable/disable:
User or Master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by
turning on (not restarting) the notebook.
Enable/disable:
■ QuickLock
■ QuickLock on Standby
■ QuickBlank
To enable QuickLock on Standby or
✎
QuickBlank, you must first enable
QuickLock.
■ Ports or diskette drives*
■ Diskette write*
■ CD-ROM or diskette startup
Settings for a DVD-ROM can be
✎
entered in the CD-ROM field.
System IDsEnter identification numbers for the notebook,
*Not applicable to SuperDisk LS-120 drives.
an expansion base, and all battery packs in the
system.
2–4Maintenance and Service Guide
Selecting from the Advanced Menu
Table 2 - 3
Advanced Menu
SelectTo Do This
LanguageChange the Computer Setup language.
Boot OptionsEnable/disable:
■ QuickBoot, which starts the notebook more
quickly by eliminating some startup tests.
(If you suspect a memory failure and want
to test memory automatically during startup,
disable QuickBoot.)
■ MultiBoot, which sets a startup sequence that
can include most bootable devices and media
in the system.
Device Options
■ Enable/disable the embedded numeric
keypad at startup.
■ Enable/disable multiple standard pointing
devices at startup. (To set the notebook to
support only a single, usually nonstandard,
pointing device at startup, select Disable.)
■ Enable/disable USB legacy support for a
USB keyboard. (When USB legacy support
is enabled, the keyboard works even when
a Windows operating system is not loaded.)
■ Set an optional external monitor or overhead
projector connected to a video card in an
expansion base as the primary device.
(When the notebook display is set as
secondary, the notebook must be shut down
before undocking from an expansion base.)
Troubleshooting
Maintenance and Service Guide2–5
Troubleshooting
Table 2 - 3
Advanced Menu
SelectTo Do This
(Continued)
Device Options
(continued)
■ Change the parallel port mode from
Enhanced Parallel Port (EPP, the default
setting) to standard, bidirectional, EPP, or
Enhanced Capabilities Port (ECP).
■ Set video-out mode to NTSC (default), PAL,
NTSC-J, or PAL-M.*
■ Enable/disable all settings in the SpeedStep
window. (When Disable is selected, the
notebook runs in Battery Optimized mode.)
■ Specify how the notebook recognizes
multiple identical expansion bases that are
identically equipped. Select Disable to
recognize the expansion bases as a single
expansion base; select Enable to recognize
the expansion bases individually, by serial
number.
■ Enable/disable the reporting of the processor
serial number by the processor to the
software.
HDD Self Test OptionsRun a quick comprehensive self test on hard
*Video modes vary even within regions. However, NTSC is common in North
America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and
PAL-M, in Brazil. Other South and Central American regions can use NTSC,
PAL, or PAL-M.
drives in the system that support the test
features.
2–6Maintenance and Service Guide
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