HP ProBook 450 G1 Maintenance And Service Manual
HP ProBook 450 G1 Notebook PC
Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks or registered trademarks of Intel
Corporation in the United States and other
countries. Microsoft, Windows, and Windows
Vista are either trademarks or registered
trademarks of Microsoft Corporation in the
United States and/or other countries. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2013
Document Part Number: 739634-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 7
Display ................................................................................................................................................................... 7
Top ......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons and fingerprint reader (select models only) ....................................................................... 10
Keys ................................................................................................................................................... 11
Front ..................................................................................................................................................................... 12
Left ....................................................................................................................................................................... 13
Right ..................................................................................................................................................................... 14
Bottom ................................................................................................................................................................. 15
Service tag and PCID label ................................................................................................................................... 16
Service tag ......................................................................................................................................... 16
PCID label ........................................................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components ............................................................................................................................. 18
Display components ............................................................................................................................................ 22
Plastics Kit ........................................................................................................................................................... 23
Cable Kit ............................................................................................................................................................... 24
Mass storage devices .......................................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 26
Sequential part number listing ........................................................................................................................... 27
4 Removal and replacement procedures preliminary requirements .................................................................... 31
Tools required ...................................................................................................................................................... 31
Service considerations ........................................................................................................................................ 31
Plastic parts ....................................................................................................................................... 31
Cables and connectors ...................................................................................................................... 32
Drive handling ................................................................................................................................... 32
Grounding guidelines ........................................................................................................................ 33
Electrostatic discharge damage ..................................................................................... 33
Packaging and transporting guidelines ....................................................... 34
Workstation guidelines ................................................................................ 34
vii
Equipment guidelines ................................................................................... 35
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 36
Component replacement procedures ................................................................................................................. 36
Battery ............................................................................................................................................... 37
Service door ....................................................................................................................................... 38
Using the optional security screw ..................................................................................................... 39
Hard drive .......................................................................................................................................... 39
Optical drive ...................................................................................................................................... 42
Memory modules .............................................................................................................................. 44
WLAN/Bluetooth combo card ........................................................................................................... 46
WWAN module ................................................................................................................................... 48
Keyboard ........................................................................................................................................... 50
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 52
Component replacement procedures ................................................................................................................. 52
RTC battery – models without WWAN .............................................................................................. 53
Top cover ........................................................................................................................................... 54
Speaker assembly ............................................................................................................................. 59
Fingerprint reader assembly ............................................................................................................. 61
Power button board .......................................................................................................................... 62
Function board .................................................................................................................................. 64
Card reader board ............................................................................................................................. 65
USB/audio board ............................................................................................................................... 67
System board .................................................................................................................................... 68
Optical drive extension board ........................................................................................................... 71
Power cable ....................................................................................................................................... 72
Battery cable ..................................................................................................................................... 73
RTC battery – WWAN models ............................................................................................................ 74
Fan/heat sink assembly .................................................................................................................... 76
Processor ........................................................................................................................................... 79
Display assembly .............................................................................................................................. 81
7 New Windows 8.1 features ........................................................................................................................... 88
Navigating the Start screen ................................................................................................................................. 88
Locating the Start button and the Start menu ................................................................................. 89
Shutting down the computer ............................................................................................................ 89
Displaying all apps ............................................................................................................................ 90
Closing apps ...................................................................................................................................... 90
Enhanced search feature .................................................................................................................. 90
viii
Enhanced snap feature ..................................................................................................................... 91
Discovering and connecting to Miracast-compatible wireless displays (select models only) ........ 91
Opening to the Windows desktop instead of the Start screen ........................................................ 91
This PC ............................................................................................................................................... 91
Backup, restore, and recovery updates .............................................................................................................. 91
Using Windows backup and restore .................................................................................................. 92
Checking for recovery partitions ...................................................................................................... 92
Using HP Software Setup (select models only) ................................................................................ 92
Using other backup, restore, and recovery tools ............................................................................. 92
More HP resources ............................................................................................................................................... 92
8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8 .................................. 94
Using Computer Setup ......................................................................................................................................... 94
Starting Computer Setup .................................................................................................................. 94
Navigating and selecting in Computer Setup ................................................................................... 94
Restoring factory settings in Computer Setup ................................................................................. 95
Updating the BIOS ............................................................................................................................. 96
Determining the BIOS version ........................................................................................ 96
Downloading a BIOS update for Windows 8 ................................................................... 96
Using MultiBoot ................................................................................................................................................... 97
About the boot device order ............................................................................................................. 97
Choosing Multi Boot preferences ...................................................................................................... 97
Setting a new boot order in Computer Setup ................................................................. 97
Dynamically choosing a boot device using the f9 prompt ............................................. 98
Setting a MultiBoot Express prompt .............................................................................. 98
Entering MultiBoot Express preferences ....................................................................... 99
Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 99
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 99
9 Setup Utility (BIOS) and System Diagnostics in Windows 7 ............................................................................ 100
Using Setup Utility ............................................................................................................................................. 100
Starting Setup Utility ...................................................................................................................... 100
Changing the language of Setup Utility .......................................................................................... 100
Navigating and selecting in Setup Utility ....................................................................................... 101
Displaying system information ...................................................................................................... 101
Restoring factory settings in Setup Utility ..................................................................................... 102
Exiting Setup Utility ........................................................................................................................ 102
Updating the BIOS ........................................................................................................................... 102
Determining the BIOS version ...................................................................................... 103
Downloading a BIOS update ......................................................................................... 103
Using System Diagnostics ................................................................................................................................. 104
ix
10 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ...................................................... 105
Starting Computer Setup .................................................................................................................................. 105
Using Computer Setup ....................................................................................................................................... 105
Navigating and selecting in Computer Setup ................................................................................. 105
Restoring factory settings in Computer Setup ............................................................................... 106
Updating the BIOS .............................................................................................................................................. 106
Determining the BIOS version ......................................................................................................... 106
Downloading a BIOS update ........................................................................................................... 107
Using Advanced System Diagnostics ................................................................................................................ 107
11 Backup and recovery in Windows 8 ............................................................................................................ 109
Backing up your information ............................................................................................................................. 109
Performing a system recovery .......................................................................................................................... 110
Using the Windows recovery tools ................................................................................................. 110
Using f11 recovery tools ................................................................................................................. 110
Using Windows 8 operating system media (purchased separately) ............................................. 111
Using Windows Refresh for quick and easy recovery .................................................................... 112
Remove everything and reinstall Windows .................................................................................... 112
Using HP Software Setup ................................................................................................................ 113
12 Backup and recovery in Windows 7 ............................................................................................................ 114
Creating recovery media with HP Recovery Disc Creator ................................................................................. 114
Creating recovery media ................................................................................................................. 115
Backing up your information ............................................................................................................................. 115
Performing a system recovery .......................................................................................................................... 116
Using the Windows recovery tools ................................................................................................. 116
Using f11 recovery tools ................................................................................................................. 117
Using a Windows 7 operating system DVD (purchased separately) .............................................. 117
13 Backup and Recovery in SUSE Linux ........................................................................................................... 119
Backing up your information ............................................................................................................................. 119
Performing a system recovery .......................................................................................................................... 119
14 Specifications .......................................................................................................................................... 121
Computer specifications .................................................................................................................................... 121
39.6-cm (15.6-in), HD+ display specifications ................................................................................................. 122
Hard drive specifications ................................................................................................................................... 123
DVD±RW SuperMulti DL Drive specifications .................................................................................................... 124
Blu-ray ROM DVD±RW SuperMulti DL Drive ...................................................................................................... 125
x
DVD-ROM drive .................................................................................................................................................. 125
Specification information in Device Manager ................................................................................................... 126
15 Statement of Volatility ............................................................................................................................ 127
HP Sure Start ..................................................................................................................................................... 129
Non-volatile memory usage ............................................................................................................................. 130
Questions and answers ..................................................................................................................................... 132
16 Power cord set requirements .................................................................................................................... 133
Requirements for all countries and regions ..................................................................................................... 133
Requirements for specific countries and regions ............................................................................................. 133
17 Recycling ................................................................................................................................................ 135
Battery ............................................................................................................................................................... 135
Display ............................................................................................................................................................... 135
Index ........................................................................................................................................................... 141
xi
xii
1 Product description
Category Description UMA models Discrete
models
Product Name HP ProBook 450 G0 Notebook PC
Processors Intel® Core™ i7 processor, Quad Core, 3rd generation (6-MB L3 cache,
35W)
4702MQ, 2.20-GHz processor
Intel® Core i5 processors, Dual Core, 3rd generation (3-MB L3 cache,
37W)
4200M, 2.50-GHz processor
Intel Core i3 processors, Dual Core, 3rd generation (3-MB L3 cache,
37W)
4100M, 2.50-GHz processor
4000M, 2.40-GHz processor
Intel Pentium processor, Dual Core (2-MB L3 cache, 37W)
3550M, 2.30-GHz processor
Intel Celeron processor (2-MB L3 cache, 37W)
2950M, 2.00-GHz processor
Chipset Mobile Intel HM87 chipset
Graphics AMD Radeon™ HD 8750M (switchable discrete)
Intel HD Graphics 4600 (Intel i3/i5/i7 processors)
Intel HD Graphics (Intel Pentium/Celeron processors)
Supports HD decode, DX11, HDMI
Supports PX5.5
Panel 39.6-cm (15.6-inch) HD, 1366x768, 200 nits, 3.8 mm, 1 WLAN antenna
39.6-cm (15.6-inch) HD, 1366x768, 200 nits, 3.8 mm, 2 WLAN
antennas
39.6-cm (15.6-inch) HD, 1366x768, 200 nits, 3.8 mm, 1 WLAN antenna
39.6-cm (15.6-inch) HD, 1366x768, 200 nits, 3.8 mm, webcam, 2 WLAN
antennas
39.6-cm (15.6-inch) HD, 1366x768, 200 nits, 3.8 mm, webcam, 1 WLAN
antenna
39.6-cm (15.6-inch) HD, 1366x768, 200 nits, 3.8 mm, includes
webcam, WWAN, 2 WLAN antennas
39.6-cm (15.6-inch) HD, 1366x768, 200 nits, 3.8 mm, includes
webcam, WWAN, 1 WLAN antenna
1
Category Description UMA models Discrete
models
39.6-cm (15.6-inch) HD, 1366x768, 200 nits, touchpanel, includes
WWAN and webcam, 1 WLAN antenna
39.6-cm (15.6-inch) HD, 1366x768, 200 nits, touchpanel, includes
WWAN and webcam, 2 WLAN antennas
Memory Two customer-accessible memory module slots supporting up to 16
GB of RAM
Supports dual-channel memory
PC3L-12800, 1600-MHz, DDR3L SODIMMs
Supports the following configurations:
●
16384 MB (8192 × 2; dual channel)
●
12288 MB (8192 + 4096; dual channel)
●
8192 MB (8192 × 1)
●
8192 MB (4096 × 2; dual channel)
●
6144 MB (4096 + 2048; dual channel)
●
4096 MB (2048 × 2; dual channel)
●
4096 MB (4096 × 1)
●
2048 MB (2048 × 1)
Primary storage Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP 3D
DriveGuard
Customer-accessible
Supports the following drives:
●
1-TB, 5400-rpm
●
750-GB, 5400-rpm
●
500-GB, 7200-rpm
●
500-GB, 5400-rpm, hybrid (8-GB SSD) MLC
●
320-GB, 5400-rpm
●
128-GB Solid-state drive (SSD)
Fixed optical drives Supports the following 9.5-mm SATA optical drives:
●
DVD-ROM
●
DVD+/-RW SuperMulti DL
Blu-ray ROM DVD+/-RW SuperMulti DL
Supports no optical drive option
Audio/Visual Integrated webcam (720p HD)
Stereo speakers (2)
Integrated dual-array microphone (webcam models only)
Integrated mono microphone (non-webcam models only)
Headphone and microphone jacks
2 Chapter 1 Product description
Category Description UMA models Discrete
models
IDT 92HD91
Skype-ready
HD audio with DTS Sound+
Supports “no camera” option
Ethernet Realtek RTL8151GH-CG 10/100/1000
S3/S4/S5 wake on LAN (AC mode and battery mode)
NIC power down technology
Ethernet cable not included
Wireless Integrated WLAN options by way of wireless module:
Supports “no WLAN/Bluetooth” option
Supports the following WLAN formats:
●
Mediatek MT7630E 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter
●
Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter
●
Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter
●
Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi
with Bluetooth 4.0 combo
●
Realtek RTL8188EE 802.11bgn Wi-Fi Adapter
●
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi +
BT4.0
Supports the following WLAN formats:
●
Intel Centrino Advanced-N 6235
●
BCM943228HM4L 802.11abgn 2x2 Wi-Fi Adapter and Broadcom
Bluetooth 4.0 Adapter
Wireless Personal Area Network (PAN) only supported by Bluetooth
4.0 combo card
Integrated WWAN options by way of wireless module:
Subscriber identity module (SIM) security (customer-accessible)
Supports “no WWAN” option
Supports the following WWAN modules:
●
HP hs3110 HSPA+ Mobile Broadband Module
●
HP lt4112 LTE/HSPA+ Gobi 4G Module
External media card Digital Media Reader Slot
Supports SD, SDHC, SDXC, Memory Stick, MSXC
Ports Audio-in (stereo microphone)
Audio-out (stereo headphone)
RJ-45 (Ethernet, includes link and activity lights)
3
Category Description UMA models Discrete
models
USB 3.0 (2)
USB 2.0 (2)
VGA (Dsub 15-pin) supporting 1920 × 1200 external resolution at 75-
GHz (hot plug/unplug with auto-detect)
HDMI 1.4
Multi-pin AC port
Keyboard/pointing devices Full-sized, spill-resistant keyboard
Touchpad includes: on/off button on board; 2-way scroll with legend,
taps enabled by default, 2-finger scrolling and zoom enabled by
default
Power requirements 90-W Smart AC adapter with localized cable plug support (3-wire plug
[1 m or 1.8 m] with ground pin)
65-W Smart AC adapter with localized cable plug support (3-wire plug
[1 m or 1.8 m] with ground pin)
6-cell, 47-Wh, 2.2Ah, Li-ion battery (HP Fast Charge technology)
9-cell, 93-Wh, 2.8 Ah, Li-ion battery
Security Integrated fingerprint reader (optional)
Intel AT support
Security lock
No fingerprint reader option
Operating system Preinstalled:
Windows 7 Professional 64
Windows 7 Professional 64 – MSNA
Windows 7 Home Premium 64
Windows 7 Home Basic 64
Windows 8 Professional 64-bit Digital Product Key (DPK) with Windows
7 Professional 64
Windows 8 Professional 64-bit Digital Product Key (DPK) with Windows
7 Professional 64 – MSNA
Windows 8 China (CH) 64-bit
Windows 8 Emerging Markets (EM) 64-bit
Windows 8 Multi-language (ML) 64-bit
Windows 8 Professional 64-bit
Windows 8 Professional 64-bit – MSNA
Win 8.1 China (CH) 64-bit
Win 8.1 Emerging Markets (EM) 64-bit
Win 8.1 Multi-language (ML) 64-bit
4 Chapter 1 Product description
Category Description UMA models Discrete
models
Win 8.1 Professional 64-bit
Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2
FreeDOS 2.0
Restore Media (DRDVD/SRDVD):
DRDVD Windows 8.1
DRDVD Windows 8
DRDVD Windows 7
SRDVD SuSE Linux Enterprise (SLED) SP2 64-bit
Restore Media (OSDVD):
Windows 7 Home Basic 64
Windows 7 Home Premium 64
Windows 7 Professional 32
Windows 7 Professional 64
Windows 8 Professional 64-bit
Windows 8 64-bit
Windows 8 Country Specific 64-Bit
Windows 8 Emerging Market 64-Bit
Web-only support:
Windows 7 Home Basic 32
Windows 7 Home Premium 32
Windows 7 Professional 32
Windows 8.1 Professional 64
Windows 8.1 Enterprise 64
Windows 8 Multi-Language 64
Windows 8 Emerging Market 64
Windows 8 Chinese Market 64
Certified:
Microsoft WHQL
SuSE Linux – SLED 11, 64-bit, SP2
Serviceability End-user replaceable parts:
AC adapter
Battery (system)
Hard drive
Memory module
5
Category Description UMA models Discrete
models
Optical drive
WLAN module
WWAN module
WWAN SIM card
Keyboard
6 Chapter 1 Product description
2 External component identification
Display
Component Description
(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones (2) (select models only) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures still photographs.
To use the webcam in Windows 8, from the Start screen, type c, and
then select CyberLink YouCam from the list of applications.
To use the webcam in Windows 7, select Start > All Programs >
Communication and Chat > Cyberlink YouCam.
(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Display 7
Component Description
Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the
Start screen, select My computer, and then select User guides. In Windows 7 these notices are located in Help and Support.
Top
TouchPad
Component Description
(1) TouchPad on/off button Turns the TouchPad on and off.
(2) TouchPad zone Moves the pointer and selects or activates items on the screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identification
Lights
NOTE: Your computer may look slightly different from the illustration in this section.
Component Description
(1)
Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state (Windows) or
Suspend state (Linux).
NOTE: The elapsed time between blinks is longer than on
previous models.
●
Off: The computer is off or in Hibernation (Windows 7/
Linux).
(2)
Microphone mute light Amber: Microphone is off.
(3) Num lock light On: Num lock is on.
(4)
Wireless light
●
White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●
Amber: All wireless devices are off.
(5)
Mute light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
(6) Caps lock light On: Caps lock is on.
Top 9
Buttons and fingerprint reader (select models only)
NOTE: Your computer may look slightly different from the illustration in this section.
Component Description
(1)
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to initiate
Sleep.
●
When the computer is in the Sleep state/Suspend, press the
button briefly to exit Sleep/Suspend.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button for
at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options. In Windows 8, from the Start screen, type power, select
Settings, and then select Power Options.
In Windows 7, Select Start > Control Panel > System and
Security > Power Options.
In Linux, Select Computer > Control Center. In the left pane, click
System, and then click Power Management in the right pane.
(2) Speakers (2) Produce sound.
10 Chapter 2 External component identification
Component Description
(3)
Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.
(4)
Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select models only) Allows a fingerprint logon instead of a password logon.
Keys
Component Description
(1) esc key (Windows only) Displays system information when pressed in
combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, or the esc key.
(3)
Operating system logo key Windows 8: Returns you to the Start screen from an open app or
the Windows desktop.
NOTE: Pressing the Windows button again will return you to
the previous screen.
Windows 7: Displays the Windows Start menu.
Linux: Displays the operating system menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) num lk key Turns the embedded numeric keypad on and off when pressed
in combination with the fn key.
Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lk has been enabled, it can be used like an external
numeric keypad.
Top 11
Front
Component Description
(1)
Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
(2) Media Card Reader Reads data from and writes data to memory sticks and
digital memory cards such as Secure Digital (SD).
12 Chapter 2 External component identification
Left
Component Description
(1)
Power connector Connects an AC adapter.
(2) AC adapter/Battery light
●
White: The computer is connected to external power and
the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power and
the battery is charged from 0 to 89 percent.
●
Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●
Off: The battery is fully charged.
(3) Vents (2) Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(4)
External monitor port Connects an external VGA monitor or projector.
(5)
RJ-45 (network) jack
RJ-45 (network) lights (2)
Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): The network is showing activity.
(6)
HDMI port Connects an optional video or audio device, such as a high-
definition television, or any compatible digital or audio
component.
(7)
USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB
power performance.
Left 13
Right
Component Description
(1)
Audio-out (headphone) jack Produces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television audio.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access the user guides in
Windows 8, select the HP Support Assistant app on the Start
screen, select My computer, and then select User guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2)
Audio-in (microphone) jack Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
(3)
USB 2.0 ports (2) Connect optional USB devices.
(4) Optical drive (select models only) Reads and writes (select models only) to an optical disc.
(5) Optical drive eject button (select models only) Releases the optical drive disc tray.
(6)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
14 Chapter 2 External component identification
Bottom
Component Description
(1)
Battery and service door release latches
●
Releases the battery from the battery bay by sliding
the release latches one time.
●
When the battery has been removed from the
battery bay, releases the service door from the
computer by sliding the release latches a second
time.
(2) Battery bay Holds the battery.
(3) Service door Provides access to the hard drive bay, the wireless LAN
(WLAN) module slot, the WWAN module slot, and the
memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support through
HP Support Assistant. To access HP Support Assistant on
the Start screen, select the HP Support Assistant app.
(4) Vent Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Bottom 15
Service tag and PCID label
Service tag
When ordering parts or requesting information, provide the computer serial number and model description
provided on the service tag.
●
Product name (1). This is the product name affixed to the front of the computer.
●
Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.
●
Part number/Product number (p/n) (3). This number provides specific information about the product's
hardware components. The part number helps a service technician to determine what components and
parts are needed.
●
Warranty period (4). This number describes the duration (in years) of the warranty period for the
computer.
●
Model description (select models only) (5). This is the alphanumeric identifier used to locate documents,
drivers, and support for the computer.
16 Chapter 2 External component identification
PCID label
The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to
factory shipped specifications when replacing the system board. The label may have a different number of
characters depending on the operating system on the computer.
NOTE: Computer details may vary from images.
Windows 8 models
Non-Windows 8 models
Service tag and PCID label 17
3 Illustrated parts catalog
Computer major components
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See
Service tag and PCID label on page 16 for details.
18 Chapter 3 Illustrated parts catalog
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