Hp PHOTOSMART C5280 User Manual [ar]
HP Photosmart C5200 All-in-One series
Basics Guide
Guide d’utilisation
Guia de conceitos básicos
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© 2007 Hewlett-Packard Development Company, L.P.
Windows, Windows 2000 e Windows XP são marcas registradas da Microsoft Corporation nos Estados Unidos e/ou em outros países.
Windows Vista é uma marca comercial ou marca registrada da Microsoft Corporation nos Estados Unidos e/ou em outros países.
Intel e Pentium são marcas comerciais ou marcas registradas da Intel Corporation ou suas subsidiárias nos Estados Unidos e/ou em outros países.
HP Photosmart C5200
All-in-One series
Basics Guide
English
Contents
1 HP All-in-One overview
The HP All-in-One at a glance....................................................................................................5
Control panel features................................................................................................................6
English
Find more information.................................................................................................................7
Load originals and load paper....................................................................................................8
Avoid paper jams......................................................................................................................10
Print directly onto a CD/DVD....................................................................................................10
View, select, and print photos...................................................................................................12
Scan an image..........................................................................................................................13
Make a copy.............................................................................................................................14
Replace the print cartridges......................................................................................................14
Clean the HP All-in-One...........................................................................................................17
2 Troubleshooting and support
Uninstall and reinstall the software...........................................................................................19
Hardware setup troubleshooting...............................................................................................19
Clear paper jams......................................................................................................................22
CD/DVD print troubleshooting..................................................................................................22
Print cartridge troubleshooting..................................................................................................25
Support process.......................................................................................................................26
3 Technical information
System requirements................................................................................................................27
Product specifications...............................................................................................................27
Energy Star® notice.................................................................................................................27
Print cartridge yield...................................................................................................................28
Regulatory notices....................................................................................................................28
Warranty...................................................................................................................................29
4 HP Photosmart C5200 All-in-One series
1 HP All-in-One overview
Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy,
scanning documents, or printing photos from a memory card. You can access many
HP All-in-One functions directly from the control panel, without turning on your computer.
NOTE: This guide introduces basic operations and troubleshooting, as well as
provides information for contacting HP support and ordering supplies.
The onscreen Help details the full range of features and functions, including use of
the HP Photosmart software that came with the HP All-in-One.
The HP All-in-One at a glance
English
Label Description
1 Color graphics display (also referred to as the
display)
2 Control panel
3 Memory card slots and Photo light
4 Output tray
5 Paper tray extender (also referred to as the tray
extender)
6 CD/DVD holder storage
7 CD/DVD holder
8 Main input tray (also referred to as the input tray)
9 Photo tray
HP All-in-One overview 5
Chapter 1
(continued)
Label Description
10 CD/DVD access door
11 Print cartridge door
12 Glass
13 Lid
14 Rear door
English
15 Power connection
16 Rear USB port
* Use only with the power adapter supplied by HP.
Control panel features
The following diagram and related table provide a quick reference to the HP All-in-One
control panel features.
*
Label Name and Description
1 Display: Displays menus, photos, and messages. The display can be pulled up and angled for
2 Attention light: Indicates a problem occurred. See the display for more information.
3 Back: Returns to the previous screen on the display.
4 Help: Opens the Help menu on the display where you can select a topic to learn more about it.
5 Photo Menu: Launches the Photosmart Express menu for printing, saving, editing, and
6 HP Photosmart C5200 All-in-One series
better viewing.
From the idle state, pressing Help lists a menu of items for which the user can obtain help.
Depending on the topic you select, the topic will appear on your display or on your computer
screen. When viewing screens other than Idle, the Help button provides context sensitive help.
From the idle state, pressing Help lists a menu of items for which the user can obtain help. When
viewing screens other than Idle, Help button provides context sensitive help.
sharing photos.
(continued)
Label Name and Description
6 Print Photos: Depending on whether you access your photos from the View, Print, or Create
menu, the Print Photos button will display the Print Preview screen or it will print any selected
photo(s). If no photos are selected, a prompt appears asking if you want to print all the photos
on your card.
7 Red Eye Removal: Turns the Red Eye Removal feature On or Off. By default, this feature is
turned off. When the feature is turned on, the HP All-in-One automatically corrects red eye
coloring in the photo currently shown on the display.
8 Reprints: Enables you to make a copy of an original photo placed on the glass.
9 Scan Menu: Opens the Scan Menu where you can select a destination for your scan.
10 Copy Menu: Opens the Copy Menu where you can select copy options, such as number of
copies, paper size, and paper type.
11 Start Copy Black: Starts a black-and-white copy.
12 Start Copy Color: Starts a color copy.
13 Setup: The Setup menu provides a variety of reports, device settings and maintenance
functions.
14 Cancel: Stops the current operation.
15 On: Turns the HP All-in-One on or off. When the HP All-in-One is off, a minimal amount of power
is still supplied to the device. You can further reduce power supply by holding down the On
button for 3 seconds. This will put the unit in Standby/Off state. To completely remove power,
turn the HP All-in-One off, and then unplug the power cord.
16 Zoom out - (magnifying glass icon): Zooms out to show more of a photo. If you press this button
when a photo is shown on the display at 100%, the Fit to Page feature is applied to the photo
automatically.
17 Zoom in + (magnifying glass icon): Zooms in to enlarge the image on the display. You can also
use this button together with the arrows on the directional pad to adjust the crop box for
printing.
18 OK: Selects a menu setting, value, or photo on the display.
19 Directional pad: Allows you to navigate through photos and menu options by pressing the up,
down, left, or right arrow buttons.
If you are zooming in on a photo, you can also use the arrow buttons to pan around the photo
and select a different area to print.
English
Find more information
A variety of resources, both printed and onscreen, provide information about setting up
and using the HP All-in-One.
Find more information 7
Chapter 1
• Setup Guide
The Setup Guide provides instructions for setting up the HP All-in-One and installing
software. Make sure you follow the steps in the Setup Guide in order.
If you have problems during setup, see Troubleshooting in the last section of the
English
Setup Guide, or see “
• Onscreen Help
The onscreen Help provides detailed instructions on features of the HP All-in-One
that are not described in this User Guide, including features that are only available
using the software you installed with the HP All-in-One.
•
www.hp.com/support
If you have Internet access, you can get help and support from the HP Web site. This
Web site offers technical support, drivers, supplies, and ordering information.
Troubleshooting and support” on page 19 in this guide.
Load originals and load paper
You can copy or scan up to letter- or A4-size originals by loading them on the glass.
To load an original on the scanner glass
1. Lift the lid on the HP All-in-One.
2. Load your original print side down on the right front corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the
edge of the glass.
3. Close the lid.
To load full-size paper
1. Raise the output tray to load paper into the main input tray.
2. Slide the paper-width guide to its outermost position.
8 HP Photosmart C5200 All-in-One series
3. Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
4. Insert the stack of paper into the main input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION: Make sure that the HP All-in-One is idle and silent when you load
paper into the main input tray. If the HP All-in-One is servicing the print cartridges
or otherwise engaged in a task, the paper stop inside the device might not be in
place. You could push the paper too far forward, causing the HP All-in-One to
eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the print side
down.
5. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the main input tray; make sure the stack of paper fits within the main
input tray and is no higher than the top of the paper-width guide.
English
Load originals and load paper 9
English
Chapter 1
6. Lower the output tray.
7. Pull the output tray extender towards you, as far as it will go.
NOTE: When you use legal-size paper, leave the output tray extender closed.
To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray
1. Raise the photo tray lid to load photo paper in the photo tray.
2. Insert the stack of photo paper into the photo tray with the short edge forward and the
print side down. Slide the stack of photo paper forward until it stops.
If the photo paper you are using has perforated tabs, load the photo paper so that the
tabs are closest to you.
3. Slide the paper-width guide inward against the stack of photo paper until the guide
stops.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
4. Lower the photo tray lid.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the HP All-in-One.
Print directly onto a CD/DVD
1. Use the software that came with the HP All-in-One to create and print a CD/DVD label.
2. When prompted, carefully remove the CD/DVD holder that came with the
HP All-in-One.
The CD/DVD holder is stored below the main input tray.
10 HP Photosmart C5200 All-in-One series
3. Securely snap the inkjet printable media onto the CD/DVD holder with the printable
side up. The CD/DVD should be placed on the ring at the end of the holder with the
arrows.
NOTE: If you are using a smaller-sized media, flip the CD/DVD holder ring over
the CD/DVD.
4. Lower the CD/DVD access door to access the CD/DVD tray.
The CD/DVD access door is located just below the control panel. When in its lowered
position, the CD/DVD tray sits on top of the output tray.
English
5. Push the CD/DVD holder into the HP All-in-One until the lines on the CD/DVD holder
line up to the white lines on the CD/DVD tray.
Print directly onto a CD/DVD 11
Chapter 1
English
NOTE: The HP All-in-One pulls the CD/DVD holder while printing on the media.
The CD/DVD holder might protrude about 7.5 cm (3 inches) at the back of the
device. If the HP All-in-One is placed close to a wall, move it at least 3 inches
away from the wall.
View, select, and print photos
You can view and select photos on your memory card before or while printing them.
1 xD-Picture Card
2 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory
Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)
3 CompactFlash (CF) types I and II
4 Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity
(SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required),
TransFlash MicroSD Card, or Secure MultiMedia Card
12 HP Photosmart C5200 All-in-One series
To view and select photos
1. Insert a memory card into the appropriate slot on the HP All-in-One.
The Photosmart Express menu appears, with the most recent photo shown on the
display.
2. Load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray or full-size photo
paper in the main input tray.
3. Press
The View Photos screen appears.
4. Press
5. When the thumbnail of the photo you want to view is highlighted, press OK.
6. When the photo appears by itself on the display, press OK again.
The Photo Options screen appears.
7. With Print Preview highlighted, press OK.
The Print Preview screen appears, showing how your photo will look when printed.
8. If you want to select additional photos to view and print, press
More, press OK, and repeat steps 4-6.
Or, once you're in the Add Photos screen, the quickest way to select multiple photos
(if you don't need the option to edit them) is to press
press
9. (Optional) If you want to check and/or modify any of your print settings, press
highlight Settings and press OK.
10. To print the photo(s), use
button on the control panel).
A print status screen displays the number of pages to print and the estimated time to
complete.
until View is highlighted, and then press OK.
or to scroll through the thumbnails of your photos.
to highlight Add
to select a photo, and then
or to scroll through more photos to select.
or to highlight Print Now (or press the Print Photos
English
to
Scan an image
You can start a scan from your computer or from the control panel of the HP All-in-One.
This section explains how to scan from the control panel of the HP All-in-One only.
NOTE: You can also use the software you installed with the HP All-in-One to scan
images. Using this software, you can edit a scanned image and create special projects
using a scanned image.
Scan an original to a computer
You can scan originals placed on the glass by using the control panel.
To scan to a computer
1. Load your original print side down on the right front corner of the glass.
2. Press Scan Menu.
3. Press OK to select the default application to receive the scan, or press
different application, and then press OK.
A preview image of the scan appears on your computer, where you can edit it.
4. Make any edits to the preview image, and then click Accept when you are finished.
to select a
Scan an image 13
Chapter 1
Scan an original to a memory card
You can send the scanned image as a JPEG image to the memory card that is currently
inserted. This enables you to use the photo print options to print borderless prints and
album pages from the scanned image.
To save a scan to a memory card
1. Make sure your memory card is inserted into the appropriate slot on the HP All-in-One.
2. Load your original print side down on the right front corner of the glass.
English
3. Press the Scan Menu button.
4. Press
The HP All-in-One scans the image and saves the file to the memory card in the JPEG
format.
to highlight Scan to Memory Card, and then press OK.
Make a copy
You can make quality copies from the control panel.
To make a copy from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Press Start Copy Black or Start Copy Color to begin copying.
Replace the print cartridges
Follow these instructions when you need to replace print cartridges.
NOTE: When the ink level for the print cartridge is low, a message appears on the
display. You can also check the ink levels by using the Printer Toolbox available
through the HP Photosmart Software on your computer or through the Print
Properties dialog box on your computer.
If you do not already have replacement print cartridges for the HP All-in-One, you can
order them by clicking the Shop for HP Supplies icon on your computer. On a Windows
computer this is located in the HP folder in the Start menu.
For more information see
To replace the print cartridges
1. Make sure the HP All-in-One is on.
CAUTION: If the HP All-in-One is off when you open the print cartridge door to
access the print cartridges, the HP All-in-One will not release the cartridges for
changing. You might damage the HP All-in-One if the print cartridges are not
docked safely when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
www.hp.com/buy/supplies.
14 HP Photosmart C5200 All-in-One series
3. Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black, photo, or gray photo print cartridge, remove the print
cartridge from the slot on the right.
1 Print cartridge slot for the tri-color print cartridge
2 Print cartridge slot for the black and photo print cartridges
4. Pull the print cartridge toward you out of its slot.
5. If you are removing the black print cartridge in order to install the photo or gray photo
print cartridge, store the black print cartridge in the print cartridge protector or an
airtight plastic container.
6. Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
English
Replace the print cartridges 15
English
Chapter 1
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do
not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad
electrical connections.
7. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into
the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps
into place.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black, photo, or gray photo print cartridge, slide it into the right
slot.
8. Close the print cartridge door.
16 HP Photosmart C5200 All-in-One series
If you installed a new print cartridge, the HP All-in-One prints a print cartridge
alignment page.
9. When prompted, ensure plain white paper is loaded in the input tray, then press
OK.
10. The HP All-in-One prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
A success or failure message appears.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support. Go to
country/region, and then click Contact HP for information on calling for technical
support.
11. Press OK to continue.
Clean the HP All-in-One
To ensure that your copies and scans remain clear, you might need to clean the glass
and lid backing. You might also want to dust the exterior of the HP All-in-One.
TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones
(Q6260A) that provides everything needed to safely clean your HP device. For more
information, go to:
www.shopping.hp.com/accessories-store/printer.
English
www.hp.com/support. If prompted, choose your
Clean the glass
Fingerprints, smudges, hair, and dust on the main glass surface slow down performance
and affect the accuracy of the copy and scan features.
Clean the HP All-in-One 17
Chapter 1
To clean the glass
1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
English
4. Plug in the power cord, and then turn on the HP All-in-One.
Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the lid
of the HP All-in-One.
To clean the lid backing
1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.
2. Clean the white document backing with a soft cloth or sponge slightly moistened with
a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
3. Dry the backing with a dry, soft, lint-free cloth.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the glass, since they can damage it. Do not place or spray liquid directly on the
glass. The liquid might seep under the glass and damage the device.
CAUTION: Do not use paper-based wipes, as these might scratch the backing.
CAUTION: Be careful not to spill alcohol on the glass or exterior of the
HP All-in-One, as this might damage the device.
5. Plug in the power cord, and then turn on the HP All-in-One.
18 HP Photosmart C5200 All-in-One series
2 Troubleshooting and support
This chapter contains troubleshooting information for the HP All-in-One. Specific information is
provided for installation and configuration issues, and some operational topics. For more
troubleshooting information, see the onscreen Help that came with your software.
Many issues are caused when the HP All-in-One is connected to the computer using a USB cable
before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One
to your computer before the software installation screen prompts you to do so, you must follow these
steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
CAUTION: Do not connect the USB cable to the computer until prompted by the software
installation screen.
For support contact information, see the inside back cover of this guide.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the software installation screen, you might need to uninstall and then reinstall the software. Do
not simply delete the HP All-in-One application files from your computer. Make sure to remove them
properly using the uninstall utility provided when you installed the software that came with the
HP All-in-One.
To uninstall from a Windows computer and then reinstall
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Select the HP All-in-One, and then click Change/Remove.
Follow the onscreen instructions.
4. Disconnect the HP All-in-One from your computer.
5. Restart your computer.
English
NOTE: It is important that you disconnect the HP All-in-One before restarting your
computer. Do not connect the HP All-in-One to your computer until after you have reinstalled
the software.
6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup
program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the HP All-in-One.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the HP All-in-One
hardware.
The HP All-in-One will not turn on
Cause: The HP All-in-One is not properly connected to a power supply.
Troubleshooting and support 19
English
Chapter 2
Solution
• Make sure the power cord is firmly connected to both the HP All-in-One and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1 Power connection
2 Power cord and adapter
3 Power outlet
• If you are using a power strip, make sure the power strip is on. Or, try plugging the
HP All-in-One directly into a power outlet.
• Test the power outlet to make sure it is working. Plug in an appliance that you know works,
and see if the appliance has power. If not, then there might be a problem with the power
outlet.
• If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is
switched to on but still does not work, then there might be a problem with the power outlet.
Cause: You pressed the On button too quickly.
Solution: The HP All-in-One might not respond if you press the On button too quickly. Press
the On button once. It might take a few minutes for the HP All-in-One to turn on. If you press
the On button again during this time, you might turn the device off.
CAUTION: If the HP All-in-One still does not turn on, it might have a mechanical failure.
Unplug the HP All-in-One from the power outlet and contact HP. Go to:
support. If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
Cause: The USB cable was connected before the software was installed. Connecting the USB
cable before prompted can cause errors.
Solution: You must first install the software that came with the HP All-in-One before
connecting the USB cable. During installation, do not plug in the USB cable until prompted by
the onscreen instructions.
Once you have installed the software, connecting your computer to the HP All-in-One with a
USB cable is straightforward. Simply plug one end of the USB cable into the back of your
computer and the other into the back of the HP All-in-One. You can connect to any USB port on
the back of your computer.
20 HP Photosmart C5200 All-in-One series
www.hp.com/
For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP All-in-One.
The HP All-in-One does not print
Solution: If the HP All-in-One and computer are not communicating with each other, try the
following:
• Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in-One
is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged
into a power outlet. Press the On button to turn on the HP All-in-One.
• Make sure the print cartridges are installed.
• Make sure you have paper loaded in the input tray.
• Check that the HP All-in-One does not have a paper jam.
• Check that the print carriage is not jammed.
Open the print cartridge door to access the print carriage area. Remove any objects that
are blocking the print carriage, including any packing materials. Turn the HP All-in-One off
and then turn it on again.
• Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it
is, choose the appropriate setting to resume printing. For more information about accessing
the print queue, see the documentation that came with the operating system installed on
your computer.
• Check the USB cable. If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you experience problems,
the USB cable might need to be replaced. Also verify that the cable does not exceed 3
meters (9.8 feet) in length.
• Make sure your computer is USB ready. Some operating systems, such as Windows 95
and Windows NT, do not support USB connections. Check the documentation that came
with your operating system for more information.
• Check the connection from the HP All-in-One to your computer. Verify that the USB cable
is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other
end of the USB cable is plugged into a USB port on your computer. After the cable is
connected properly, turn the HP All-in-One off and then on again.
• If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned
on. If the hub is on, try connecting directly to your computer.
• Check other printers or scanners. You might need to disconnect older products from your
computer.
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Hardware setup troubleshooting 21
Chapter 2
• Try connecting the USB cable to another USB port on your computer. After you check the
• If the HP All-in-One is offline, turn the HP All-in-One off and on again. Start a print job.
• If necessary, remove and then install the software you installed with the HP All-in-One again.
For more information on setting up the HP All-in-One and connecting it to your computer, see
the Setup Guide that came with the HP All-in-One.
Clear paper jams
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If the HP All-in-One has a paper jam, check the rear door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling
it away from the HP All-in-One.
connections, try restarting your computer. Turn the HP All-in-One off and then on again.
CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can damage the
print mechanism. Always access and clear paper jams through the rear door.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the device. If you do not
remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press OK to continue the current job.
CD/DVD print troubleshooting
Use this section to solve any problems you might encounter while printing on CD/DVD surfaces with
the HP All-in-One.
The HP All-in-One does not detect the CD/DVD holder
Cause: You might not have pushed the CD/DVD holder far enough into the CD/DVD tray.
Solution: Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder
line up to the white lines on the tray. The end of the holder marked with arrows goes into the
CD/DVD tray first.
22 HP Photosmart C5200 All-in-One series
Cause: You might have inserted the CD/DVD holder back into the storage area.
Solution: Remove the CD/DVD holder from the storage area below the main input tray. Lower
the CD/DVD access door (located below the control panel) to access the CD/DVD tray.
Make sure you loaded a printable disc onto the CD/DVD holder with the printable side up. Push
the CD/DVD holder forward into the CD/DVD tray until the lines on the holder line up to the white
lines on the tray. The end of the holder marked with arrows goes into the CD/DVD tray first.
Cause: You might have inserted the disc directly into the CD/DVD tray without placing it on
the CD/DVD holder.
Solution: Remove the CD/DVD holder from the storage area below the main input tray.
Remove the printable disc from the CD/DVD tray and load it onto the CD/DVD holder with the
printable side up. Push the holder forward into the CD/DVD tray until the lines on the holder line
up to the white lines on the tray. The end of the holder marked with arrows goes into the CD/
DVD tray first.
English
Cause: The HP All-in-One prompts you to insert the next disc when printing multiple CD/DVDs
in a print job.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed CD/DVD
from the holder. Load the next disc onto the CD/DVD holder with the printable side up and
reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines
on the tray. When the HP All-in-One detects the holder, the prompt disappears.
The HP All-in-One does not detect a CD/DVD on the holder
Cause: You inserted the CD/DVD holder into the CD/DVD tray without loading a CD/DVD onto
the holder.
CD/DVD print troubleshooting 23
Chapter 2
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the
CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the
lines on the holder line up to the white lines on the tray.
Cause: You might have loaded the CD/DVD upside down on the holder.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the
CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the
lines on the holder line up to the white lines on the tray.
English
The HP All-in-One stalled while printing a CD/DVD
Cause: The HP All-in-One pulls the CD/DVD holder through the device while printing on the
CD/DVD. The holder can protrude about 7.5 cm (3 inches) from the back of the device. If there
is not sufficient space behind the HP All-in-One, the holder stops and printing stalls.
Solution: Ensure that there is at least 7.5 cm (3 inches) of space behind the HP All-in-One.
Also, make sure that the slot on the back of the HP All-in-One is not blocked.
The image on my printed disc is cropped and there is ink on the CD/DVD holder
Cause: You loaded the CD/DVD onto the CD/DVD holder incorrectly.
Solution: If you are loading a regular-size (120 mm) CD/DVD onto the CD/DVD holder to be
printed, do not flip the blue ring over the disc. The blue ring should only be used if you are
printing on a small-size (80 mm) CD/DVD.
Before trying again, clean the CD/DVD holder to remove ink from the holder. This avoids ink
contamination within the device, as well as protects your discs, hands, and clothing from stains
later.
After the CD/DVD holder is clean and dry, load a new printable disc onto the holder with the
printable side up. Leave the blue ring in its original location on the opposite side of the holder
from your disc, as shown below. Reinsert the holder into the CD/DVD tray until the lines on the
holder line up to the white lines on the tray and try your print again.
The HP All-in-One is printing on a non-printable area of my disc
Cause: Your design is not the correct size for the CD/DVD you loaded.
Solution: Make sure the design you are printing is appropriate for the size of the media loaded
in the CD/DVD holder, including the diameter of the inner and outer rings. Change the software
settings accordingly to center and size your design for the disc you are using. Refer to the
documentation or the online help of the software you are using for additional information.
Cause: You might have loaded the CD/DVD upside down on the holder.
Solution: If you have already burned your content onto the CD/DVD, you might need to burn
your contents again onto a new disc. Load the new disc onto the CD/DVD holder with the
printable side up. Reinsert the holder into the CD/DVD tray until the lines on the holder line up
to the white lines on the tray and try your print again.
The design is not centered on my disc
Cause: Your design settings might not be correct.
24 HP Photosmart C5200 All-in-One series
Solution: Change the software settings to center and size your design for the disc you are
using. Refer to the documentation or the online help of the software you are using for additional
information.
The ink on the CD/DVD is not drying
Cause: The surface of the disc is not compatible for printing.
Solution: Make sure that the CD/DVD you use is compatible for inkjet printing. Inkjet printable
discs normally have a white printing surface. (Some discs also have a silver printing surface.)
Cause: You might have loaded the CD/DVD upside down on the holder.
Solution: If you have already burned your content onto the CD/DVD, you might need to burn
your contents again onto a new disc. Load the new disc onto the CD/DVD holder with the
printable side up. Reinsert the holder into the CD/DVD tray until the lines on the holder line up
to the white lines on the tray and try your print again.
The HP All-in-One reports a CD/DVD size mismatch error
Cause: The size of the CD/DVD currently loaded on the CD/DVD holder does not match the
size you specified when you started the print job from the computer.
Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/DVD
holder with a CD/DVD that is the same size as specified in the print job, or change the print
settings in the software.
The CD/DVD holder is stuck in the storage area
Cause: You might have inserted the CD/DVD holder back into the storage area with a CD/
DVD loaded and the blue ring flipped over the disc.
Solution: Pull the CD/DVD holder out as far as possible, until you feel resistance. Then, insert
a flat blunt object (such as a butter knife or screwdriver) into the left corner of the storage slot
and push down on the blue ring. With the blue ring pressed down, you should be able to pull the
CD/DVD holder out of the storage slot.
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Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the print
cartridges. For more information, see “
• Keep all print cartridges in the original sealed packages until they are needed.
• Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
• Do not reattach the protective tape once it has been removed from the print cartridge.
Reattaching the plastic tape might damage the print cartridge. Place the print cartridge in the
HP All-in-One immediately after removing the plastic tape. If this is not possible, store it in a print
cartridge protector or airtight plastic container.
• HP recommends that you do not remove the print cartridges from the HP All-in-One until you
have replacement print cartridges available to install.
• Turn off the HP All-in-One from the control panel. Do not turn off the device by turning off a
power strip or unplugging the power cord from the HP All-in-One. If you improperly turn off the
HP All-in-One, the print carriage does not return to the correct position and the print cartridges
can dry out.
• Do not open the print cartridge door unless necessary. This exposes the print cartridges to air,
which reduces the life of the print cartridges.
NOTE: If you leave the print cartridge door open for a long period of time, the HP All-in-One
will recap the print cartridges to protect them from exposure to air.
Replace the print cartridges” on page 14 in this guide.
Print cartridge troubleshooting 25
Chapter 2
• Clean the print cartridges when you notice a significant decrease in print quality.
• Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life of the
• Handle print cartridges carefully. Dropping, jarring, or rough handling during installation can
English
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP All-in-One.
2. Visit the HP online support Web site at
3. Call HP support. Support options and availability vary by device, country/region, and language.
TIP: You might notice a decrease in print quality if the print cartridges have not been used
for a long time.
cartridges.
cause temporary printing problems. If print quality is poor right after cartridge installation, allow
half an hour for the print cartridge to recover.
www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP All-in-One
• Valuable HP All-in-One and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when you
register the HP All-in-One
For a list of support phone numbers, see the printed documentation that came with the device.
26 HP Photosmart C5200 All-in-One series
3 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
System requirements
Software system requirements are located in the Readme file.
Product specifications
For product specifications, go to the HP Web site at www.hp.com/support.
Paper specifications
• Main input tray capacity: Plain paper sheets: Up to 125 (20 lb./75 gsm. paper)
• Output tray capacity: Plain paper sheets: Up to 50 (20 lb./75 gsm. paper)
• Photo tray capacity: Photo paper sheets: Up to 20
NOTE: For a complete list of supported media sizes, see the printer software.
Physical specifications
• Height: 21.6 cm (8.5 inches)
• Width: 45.2 cm (17.8 inches)
• Depth: 38.5 cm (15.2 inches)
• Weight: 6.8 kg (15 pounds)
Power specifications
• Power consumption: 25 watts maximum (average printing)
• Input voltage: AC 100 to 240 V ~ 600 mA 50-60 Hz
• Output voltage: DC 32 V===375 mA, 16 V===500 mA
English
NOTE: Use only with the power adapter supplied by HP.
Environmental specifications
• Recommended operating temperature range: 15º to 32º C (59º to 90º F)
• Allowable operating temperature range: 5º to 35º C (41º to 95º F)
• Humidity: 15% to 80% RH non-condensing
• Non-operating (Storage) temperature range: -40º to 60º C (-4º to 122º F)
• In the presence of high electromagnetic fields, it is possible the output from the HP All-in-One
may be slightly distorted
• HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields
Energy Star® notice
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption both
during operation and when the device is not active. This product qualifies for ENERGY STAR® which
is a voluntary program established to encourage the development of energy-efficient office products.
Technical information 27
Chapter 3
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
For more information on ENERGY STAR guidelines, go to the following Web site:
www.energystar.gov
Print cartridge yield
Ink from the cartridges is used in the printing process in a number of different ways, including in the
initialization process, which prepares the device and cartridges for printing, and in printhead
servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink
English
is left in the cartridge after it is used. For more information, see
www.hp.com/pageyield for more information on estimated cartridge yields.
Visit
Regulatory notices
The HP All-in-One meets product requirements from regulatory agencies in your country/region. For
a complete listing of regulatory notices, see the onscreen Help.
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-0731. This regulatory number should not be
confused with the marketing name (HP Photosmart C5200 All-in-One series, etc.) or product
numbers (Q8320A, etc.).
www.hp.com/go/inkusage.
28 HP Photosmart C5200 All-in-One series
Warranty
A. Extent of limited warranty
1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects
2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not
3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover
a. Improper maintenance or modification;
b. Software, media, parts, or supplies not provided or supported by HP;
c. Operation outside the product's specifications;
d. Unauthorized modification or misuse.
4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the
5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's
6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,
7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.
8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the
9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.
10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts
B. Limitations of warranty
C. Limitations of liability
1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN
SUCH DAMAGES.
D. Local law
1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary
2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed
a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer
(e.g., the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer
3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your
country.
You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not
in any way affected by this HP Limited Warranty.
Ireland: Hewlett-Packard Ireland Ltd. 30 Herbert Street IRL-Dublin 2
United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN
HP product Duration of limited warranty
Software Media 90 days
Printer 1 year
Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed
on the cartridge has been reached, whichever occurs first. This
Accessories 1 year unless otherwise stated
in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the
customer.
warrant that the operation of any product will be interrupted or error free.
any other problems, including those that arise as a result of:
customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of
a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to
service the printer for the particular failure or damage.
warranty, HP shall either repair or replace the product, at HP's option.
within a reasonable time after being notified of the defect, refund the purchase price for the product.
product being replaced.
for additional warranty services, such as on-site service, may be available from any authorized HP service facility in
countries where the product is distributed by HP or by an authorized importer.
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
exclusive remedies.
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF
from state to state in the United States, from province to province in Canada, and from country to country elsewhere in
the world.
modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty
Statement may not apply to the customer. For example, some states in the United States, as well as some governments
outside the United States (including provinces in Canada), may:
cannot disclaim, or allow limitations on the duration of implied warranties.
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
HP Limited Warranty
English
Warranty 29
Tout-en-un HP Photosmart
série C5200
Guide d'utilisation
Français
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