HP PhotoSmart C500 User Manual 2

Chapter 6 -Troubleshooting and Maintenance

Problems and Solutions

Problem Solution

The camera is on but when I press a button, it
does not respond.

I am trying to name a group but the camera is
not responding.

The camera may be in sleep mode to conserve

•

battery power. Try pressing the flash or photo
quality buttons on the top of the camera.

Try turning the camera off and then on again.

•

Try unplugging the AC power adapter and

•

removing the N iMH batteries, and then reinstalling
them.

Try removing all of the power sources, including

•

the coin battery.
Try using a different group name. The camera does

•

not accept grou p names that begin with BR or TL
(regardless of language) because these letters are
reserved for identifying Burst and Timelapse
photos on the memory card. There is an 8 character
limit on grou p names.

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Problem Solution

Getting Assistance

I am searching throu gh photos b y date, and h ave
selected the find dates, but the camera is not
responding.

The status LCD is displaying an error message.

The main batteries are charged but the ca mera is
not responding.

Getting Assistance

When there is a probl em, you have sev eral reso urces for finding a sol ution. Reso urces in clude HP Ph otoSmart o n the
Internet, Help, and HP Customer Care.

HP PhotoSmart on the Internet

You can get project ideas and troubleshooting assistance, access the community forum, and get any updates to
software from HP’s PhotoSmart Web site. Go to www.photosmart.com, and click Support.

Make sure that the From date is prior or equal to

•

the To date.

If the camera does not turn itself off, press the

•

on/off button to turn the camera off and then on
again.

Check that you do not have an AC power adapter

•

attached to the camera. Even if it is not connected
to a power source, the camera will not use battery
power.

HP PhotoSmart C500 Digital Camera User’s Guide 116