HP PHOTOSMART C4700 User Manual

HP Photosmart C4700 series

1 HP Photosmart C4700 series Help..........................................................................................3

2 Finish setting up the HP Photosmart

Add the HP Photosmart to a network ........................................................................................5

Set up a USB connection ........................................................................................................10

3 Get to know the HP Photosmart

Printer parts .............................................................................................................................11

Control panel features .............................................................................................................12

4 How do I?.................................................................................................................................13

6Print

Print documents .......................................................................................................................21

Print photos .............................................................................................................................22

Print envelopes ........................................................................................................................27

Print on specialty media ..........................................................................................................28

Print a Web page .....................................................................................................................29

7Scan

Scan to a computer .................................................................................................................33

Scan to a memory card ...........................................................................................................34

8Copy

Copy text or mixed documents ................................................................................................38

9 Reprint photos........................................................................................................................43

10 Save photos............................................................................................................................45

11 Work with cartridges

Check the estimated ink levels ................................................................................................47

Replace the cartridges .............................................................................................................48

Order ink supplies ....................................................................................................................50

Cartridge warranty information ................................................................................................51

Contents

12 Solve a problem

HP support ...............................................................................................................................53

Setup troubleshooting ..............................................................................................................54

Print troubleshooting ................................................................................................................60

Print quality troubleshooting ....................................................................................................64

Memory card troubleshooting ..................................................................................................65

Copy troubleshooting ...............................................................................................................67

Scan troubleshooting ...............................................................................................................68

Errors .......................................................................................................................................69

14 Technical information

Notice .....................................................................................................................................105

Specifications ........................................................................................................................105

Environmental product stewardship program ........................................................................106

Regulatory notices .................................................................................................................110

Regulatory wireless statements .............................................................................................114

Index............................................................................................................................................117

Contents

1 HP Photosmart C4700 series Help

For information about the HP Photosmart, see:

Finish setting up the HP Photosmart” on page 5

•“ Get to know the HP Photosmart” on page 11

•“ How do I?” on page 13

•“ Print” on page 21

•“ Scan” on page 33

•“ Copy” on page 37

•“ Reprint photos” on page 43

•“ Save photos” on page 45

•“ Work with cartridges” on page 47

•“ Technical information” on page 105

•“

HP Photosmart C4700 series Help

HP Photosmart C4700 series Help 3

HP Photosmart C4700 series Help

Chapter 1

4 HP Photosmart C4700 series Help

2 Finish setting up the

HP Photosmart

• Add the HP Photosmart to a network

Set up a USB connection

•

Add the HP Photosmart to a network

•“WiFi Protected Setup (WPS)” on page 5 Wireless with a router (infrastructure network)” on page 6

•“ Wireless without a router (ad hoc connection)” on page 7

•“

WiFi Protected Setup (WPS)

To connect the HP Photosmart to a wireless network using WiFi Protected Setup (WPS), you will need the following:

A wireless 802.11 network that includes a WPS-enabled wireless router or access

❑

point. A desktop computer or laptop with either wireless networking support, or a network

❑

interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on.

To connect the HP Photosmart using WiFi Protected Setup (WPS)

1. Do one of the following:

Use Push Button (PBC) method a. Set up wireless connection.

On the Home Screen, press button next to Scan.

❑

Press button next to Wireless Menu.

❑

Press button next to WPS.

❑

Press button next to Push Button.

❑

Press corresponding button on WPS-enabled router or other networking

❑

device. Press OK.

❑

b. Install software.

NOTE: The product begins a timer for approximately two minutes in which the

corresponding button on the networking device needs to be pressed.

Use PIN method a. Set up wireless connection.

On the Home Screen, press button next to Scan.

❑

Press button next to Wireless Menu.

❑

Finish setting up the HP Photosmart 5

Finish setting up the HP Photosmart

Chapter 2

Press button next to WPS.

❑

Press button next to PIN.

❑

The device displays a PIN. Enter the PIN on WPS-enabled router or other networking device.

❑

Press OK.

❑

b. Install software.

NOTE: The product begins a timer for approximately two minutes in which the

PIN needs to be entered on the networking device.

2. View the animation for this topic.

Related topics

“

Install the software for a network connection” on page 9

Wireless with a router (infrastructure network)

The HP Photosmart Software CD and included USB setup cable provide an easy way to connect the HP Photosmart to your wireless network.

For optimal performance and security in your wireless network, HP recommends you use a wireless router or access point (802.11) to connect the product and the other network elements. When network elements are connected through a wireless router or access point, this is called an infrastructure network.

Finish setting up the HP Photosmart

To connect the HP Photosmart to an integrated wireless WLAN 802.11 network, you will need the following:

A wireless 802.11 network that includes a wireless router or access point.

❑

A desktop computer or laptop with either wireless networking support, or a network

❑

interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on.

Broadband Internet access (recommended) such as cable or DSL.

❑

If you connect the HP Photosmart on a wireless network that has Internet access, HP recommends that you use a wireless router (access point or base station) that uses Dynamic Host Configuration Protocol (DHCP).

Network name (SSID).

❑

WEP key or WPA Passphrase (if needed).

❑

6 Finish setting up the HP Photosmart

To connect the product

1. Insert the product Software CD in the computer CD-ROM drive.

2. Follow the instructions on the screen.

When you are prompted, connect the product to the computer using the USB setup cable included in the box. The product will attempt to connect to the network. If the connection fails, follow the prompts to correct the problem, and then try again.

3. When the setup is finished, you will be prompted to disconnect the USB cable and

test the wireless network connection. Once the product connects successfully to the network, install the software on each computer that will use the product over the network.

Related topics

“

Install the software for a network connection” on page 9

Wireless without a router (ad hoc connection)

Use this section if you want to connect the HP Photosmart to a wireless-capable computer without using a wireless router or access point.

There are two methods you may use to connect the HP Photosmart to your computer using an ad hoc wireless network connection. Once connected, you can install the HP Photosmart software.

▲ Turn on the wireless radio for the HP Photosmart and the wireless radio on your

computer. On your computer, connect to the network name (SSID) hpsetup, which is the default ad hoc network created by the HP Photosmart.

▲ Use an ad hoc network profile on your computer to connect to the product. If your

computer is not currently configured with an ad hoc network profile, consult the Help file for your computer Operating System for the proper method to create an ad hoc profile on your computer. Once the ad hoc network profile has been created, insert the installation CD that came with the product and install the software. Connect to the ad hoc network profile you created on your computer.

NOTE: An ad hoc connection can be used if you do not have a wireless router or

access point but do have a wireless radio on your computer. However, an ad hoc connection may result in a lower level of network security and possibly reduced performance when compared to an infrastructure network connection using a wireless router or access point.

Add the HP Photosmart to a network 7

Finish setting up the HP Photosmart

Chapter 2

To connect the HP Photosmart to a Windows computer with an ad hoc connection, the computer must have a wireless network adapter and an ad hoc profile. Create a network profile for a Windows Vista or Windows XP computer using the directions below.

NOTE: If you have an operating system other than Windows Vista or Windows XP,

HP recommends that you use the configuration program that came with your wireless LAN card. To find the configuration program for your wireless LAN card, access your computer's list of programs.

To create a network profile

NOTE: The product comes configured with a network profile with hpsetup as the

network name (SSID). However, for security and privacy HP recommends you create a new network profile on your computer as described here.

1. In the Control Panel, double-click Network Connections.

2. On the Network Connections window, right-click the Wireless Network

Connection. If you see Enable on the pop-up menu, select it. Otherwise, if you see Disable on the menu, the wireless connection is already enabled.

3. Right-click the Wireless Network Connection icon, and then click Properties.

4. Click the Wireless Networks tab.

5. Select the Use Windows to configure my wireless network settings check box.

6. Click Add, and then do the following:

a.In Network name (SSID) box, type in a unique network name of your choice.

Finish setting up the HP Photosmart

NOTE: The network name is case sensitive, so it is important to remember

any uppercase (capital) and lowercase (small) letters.

b. If there is a Network Authentication list, select Open. Otherwise, go to the next

step.

c.In the Data encryption list, select WEP. d. Make sure that the check box is not selected next to The key is provided for me

automatically. If it is selected, click the check box to clear it.

e.In the Network key box, type a WEP key that has exactly 5 or exactly 13

alphanumeric (ASCII) characters. For example, if you enter 5 characters, you might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination of your choosing.)

Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit encryption.

f.In the Confirm network key box, type the same WEP key you typed in the

previous step.

NOTE: You must remember the exact uppercase (capital) and lowercase

(small) letters. If you enter your WEP key incorrectly on the product, the wireless connection will fail.

g. Write down the WEP key exactly as you typed it, including uppercase and

lowercase letters.

8 Finish setting up the HP Photosmart

h. Select the check box for This is a computer-to-computer (ad hoc) network;

wireless access points are not used.

i. Click OK to close the Wireless network properties window, and then click OK

again.

j. Click OK again to close the Wireless Network Properties Connection window.

To connect the product

1. Insert the product Software CD in the computer CD-ROM drive.

2. Follow the instructions on the screen.

3. When the setup is finished, you will be prompted to disconnect the USB cable and

test the wireless network connection. Once the product connects successfully to the network, install the software on each computer that will use the product over the network.

Related topics

“

Install the software for a network connection” on page 9

Install the software for a network connection

Use this section to install the HP Photosmart software on a computer connected to a network. Before you install the software, make sure you have connected the HP Photosmart to a network. If the HP Photosmart has not been connected to a network, follow the onscreen instructions during the software installation to connect the product to the network.

NOTE: If your computer is configured to connect to a series of network drives, make

sure that your computer is currently connected to these drives before installing the software. Otherwise, the HP Photosmart software installer might try to use one of the reserved drive letters and you will not be able to access that network drive on your computer.

NOTE: Installation time can range from 20 to 45 minutes depending on your

operating system, the amount of available space, and the processor speed of your computer.

To install the Windows HP Photosmart Software on a networked computer

1. Quit all applications running on your computer.

2. Insert the Windows CD that came with the product into the CD-ROM drive on your

computer and follow the onscreen instructions.

NOTE: If the HP Photosmart is not connected to a network, when prompted,

connect the product to the computer using the USB setup cable included in the box. The product will then attempt to connect to the network.

3. If a dialog box about firewalls appears, follow the instructions. If you see firewall pop-

up messages, you must always accept or allow the pop-up messages.

Add the HP Photosmart to a network 9

Finish setting up the HP Photosmart

Chapter 2

4. On the Connection Type screen, select an appropriate option, and then click Next.

The Searching screen appears as the Setup program searches for the product on the network.

5. On the Printer Found screen, verify that the printer description is correct.

If more than one printer is found on the network, the Printers Found screen appears. Select the product you want to connect.

6. Follow the prompts to install the software.

When you have finished installing the software, the product is ready for use.

7. To test your network connection, go to your computer and print a self-test report to

the product.

Set up a USB connection

The HP Photosmart supports a rear USB 2.0 High Speed port for connection to a computer.

If you use a USB cable to connect the HP Photosmart to a computer on a network, you can set up printer sharing on your computer. This enables other computers on the network to print to the HP Photosmart, using your computer as the host.

The host computer (your computer, connected directly to the HP Photosmart by a USB cable) has full software functionality. Other computers, which are referred to as the clients, have access only to the print features. HP recommends up to 5 computers for the best performance. You must perform other functions from the host computer or from the control panel on the HP Photosmart.

Finish setting up the HP Photosmart

To connect the product with the USB cable

▲ Refer to the setup instructions that came with your product for information on

connecting to a computer with a USB cable.

NOTE: Do not connect the USB cable to the product until you are prompted to

do so.

To enable printer sharing on a Windows computer

▲ Refer to the user guide that came with your computer or see the Windows onscreen

Help.

10 Finish setting up the HP Photosmart

3 Get to know the HP Photosmart

• Printer parts Control panel features

•

Printer parts

Figure 3-1 Printer parts

1 Color graphics display (also referred to as the display)

2 Control panel

3 On button

4 Photo light

5 Memory card slot for Memory Stick cards

6 Memory card slot for Secure Digital and xD cards

7 Paper tray

8 Paper tray extender (also referred to as the tray extender)

9 Cartridge door

10 Cartridge access area

11 Print carriage

12 Glass

13 Lid-backing

14 Lid

15 Rear door

16 Rear USB port

17 Power connection (Use only with the power adapter supplied by HP.)

Get to know the HP Photosmart 11

Get to know the HP Photosmart

Chapter 3

Control panel features

Figure 3-2 Control panel features

1 Back: Returns to the previous screen.

2 Cancel: Stops the current operation, restores default settings, and clears the current photo

selection.

3 OK: Selects a menu setting, value, or photo.

4 Scan: From the Home screen, opens the Scan Menu. When viewing screens other than the

Home screen, selects options related to the current display.

5 Photo: From the Home screen, opens the Photo Menu. When viewing screens other than the

Home screen, selects options related to the current display.

6 Copy: From the Home screen, opens the Copy Menu. When viewing screens other than the

Home screen, selects options related to the current display.

7 Wireless network indicator light: Indicates that the wireless radio is on.

Get to know the HP Photosmart

12 Get to know the HP Photosmart

4 How do I?

This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies.

“Print photos from a memory card”

•

on page 24 “Print on specialty media” on page 28

•

“Save photos” on page 45

•

“Load media” on page 18

•

“Replace the cartridges” on page 48

•

“Scan to a computer” on page 33

•

“Scan to a memory card” on page 34

•

How do I?

How do I? 13

Chapter 4

How do I?

14 How do I?

5 Paper basics

You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes.

This section contains the following topics:

•“

Recommended papers for photo printing” on page 15 Recommended papers for printing” on page 16

•“

Load media” on page 18

•“

Information on paper” on page 20

•“

Related topics

“

Information on paper” on page 20

Paper basics

Information on paper

The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results. In addition, follow these tips:

• Do not use paper that is too thin, that has a slick texture, or that stretches easily. It

can feed incorrectly through the paper path, causing paper jams.

• Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag.

• Do not leave unused photo paper in the paper tray. The paper might start to curl,

which might reduce the quality of your printouts. Curled paper can also cause paper jams.

• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print

quality.

• Do not use paper that is heavily textured. It can cause graphics or text to print

improperly.

• Do not combine different paper types and paper sizes in the paper tray; the entire

stack of paper in the paper tray must be the same size and type.

• For best results, do not allow printed photos to stack up in the paper tray.

• Store printed photos under glass or in a storage book to prevent bleeding over time

from high humidity.

20 Paper basics

6Print

“Print documents” on page 21

“Print photos” on page 22

“Print envelopes” on page 27

“Print on specialty media” on page 28

“Print a Web page” on page 29

Related topics

Load media” on page 18

•“ Recommended papers for photo printing” on page 15

•“ Recommended papers for printing” on page 16

•“

Print documents

Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features.

To print from a software application

1. Make sure you have paper loaded in the paper tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. If you need to change settings, click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

NOTE: When printing a photo, you must select options for the specific photo

paper and photo enhancement.

Print

Print 21

Chapter 6

5. Select the appropriate options for your print job by using the features available in the

Advanced, Printing Shortcuts, Features, and Color tabs.

TIP: You can easily select the appropriate options for your print job by choosing

one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab. If necessary, you can adjust the settings here and save your custom settings as a new printing shortcut. To save a custom printing shortcut, select the shortcut and click Save

As. To delete a shortcut, select the shortcut and click Delete.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

Related topics

Recommended papers for printing” on page 16

•“

Load media” on page 18

•“

View the print resolution” on page 30

•“

Printing shortcuts” on page 31

•“

Set the default print settings” on page 32

•“

Stop the current job” on page 103

•“

Print photos

•“Print photos saved on your computer” on page 22

Print photos from a memory card” on page 24

•“

Print photos saved on your computer

To print a photo on photo paper

1. Remove all paper from the paper tray.

2. Place the photo paper print side down on the right side of the paper tray.

3. Slide the paper-width guide inward until it stops at the edge of the paper.

4. On the File menu in your software application, click Print.

5. Make sure the product is the selected printer.

22 Print

6. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

7. Click the Features tab.

8. In the Basic Options area, from the Paper Type drop-down list, select More. Then,

select the appropriate photo paper type.

9. In the Resizing Options area, from the Size drop-down list, select More. Then, select

the appropriate paper size. If the paper size and paper type are not compatible, the printer software displays an alert and allows you to select a different type or size.

10. (Optional) Select the Borderless printing check box if it is not already checked.

If the borderless paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size.

11. In the Basic Options area, select a high print quality, such as Best, from the Print

Quality drop-down list.

NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi

setting with supported types of photo paper. If Maximum dpi is not listed in the Print quality drop-down list, you can enable it from the Advanced tab. For more information, see “

Print using Maximum dpi” on page 30.

12. In the HP Real Life Technologies area, click the Photo fix drop-down list and select

from the following options:

• Off: applies no HP Real Life Technologies to the image.

• Basic: enhances low-resolution images; moderately adjusts image sharpness.

13. Click OK to return to the Properties dialog box.

14. Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the paper tray. The paper might start to

curl, which could reduce the quality of your printout. For best results, do not allow printed photos to stack up in the paper tray.

Related topics

Recommended papers for photo printing” on page 15

•“

Load media” on page 18

•“

Print using Maximum dpi” on page 30

•“

View the print resolution” on page 30

•“

Printing shortcuts” on page 31

•“

Set the default print settings” on page 32

•“

Stop the current job” on page 103

•“

Print photos 23

Chapter 6

Print photos from a memory card

1. Do one of the following:

Print photo on small-size paper a. Load paper.

Load up to 10 x 15 cm (4 x 6 inch) photo paper in paper tray.

❑

b. Select project type.

Press button next to Photo on Home screen.

❑

Press button next to Memory Card Print.

❑

c. Insert memory device.

24 Print

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required)

2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card

d. Select photo.

Press button next to Select.

❑

Press OK.

❑

Press button next to Prints to increase number of copies.

❑

e. Print photo.

Press OK.

❑

Print photo on full-size paper a. Load paper.

Load full-size photo paper in paper tray.

❑

b. Select project type.

Press button next to Photo on Home screen.

❑

Press button next to Memory Card Print.

❑

c. Insert memory device.

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required)

2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card

Print photos 25

Chapter 6

d. Select photo.

Press button next to Select.

❑

Press OK.

❑

Press button next to 4 x 6 Photo until size changes to 8.5 x 11 Photo.

❑

Press button next to Prints to increase number of copies.

❑

e. Print photo.

Press OK.

❑

Print passport photos a. Load paper.

Load full-size photo paper in paper tray.

❑

b. Select project type.

Press button next to Photo on Home screen.

❑

Press button next to Passport Photo Print.

❑

26 Print

c. Insert memory device.

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required)

2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card

d. Select photo.

Press button next to Select.

❑

Press OK.

❑

Press button next to Prints to increase number of copies.

❑

e. Print photo.

Press OK.

❑

2. View the animation for this topic.

Related topics

Recommended papers for photo printing” on page 15

•“

Stop the current job” on page 103

•“

Print envelopes

With the HP Photosmart, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers.

Print envelopes 27

Chapter 6

To print a group of addresses on labels or envelopes

1. Print a test page on plain paper first.

2. Place the test page on top of the label sheet or envelope, and hold both up to the

light. Check the spacing for each block of text. Make adjustments as needed.

3. Load the labels or envelopes into the paper tray.

CAUTION: Do not use envelopes with clasps or windows. They can get stuck in

the rollers and cause paper jams.

4. Slide the paper-width guide inward against the stack of labels or envelopes until the

guide stops.

5. If you are printing on envelopes, do the following:

a. Display the print settings, and click the Features tab. b. In the Resizing Options area, click the appropriate envelope size in the Size list.

6. Click OK, and then click Print or OK in the Print dialog box.

Related topics

Paper basics” on page 15

•“

View the print resolution” on page 30

•“

Printing shortcuts” on page 31

•“

Set the default print settings” on page 32

•“

Stop the current job” on page 103

•“

Print on specialty media

To reverse an image for iron-on transfers

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

4. Click the Features tab.

5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer

from the list.

6. If the selected size is not what you want, click an appropriate size in the Size list.

7. Click the Advanced tab.

8. In the Features area, select the Mirror Image check box.

9. Click OK, and then click Print or OK in the Print dialog box.

NOTE: To prevent jams, manually feed the iron-on transfer sheets into the paper

tray one sheet at a time.

To print on transparencies

1. Load the transparency into the paper tray.

2. On the File menu in your software application, click Print.

28 Print

3. Make sure you have selected the correct printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Basic Options area, click the appropriate transparency type in the Paper

Type list.

TIP: If you want to make notations on the back of the transparencies and erase

them later without scratching the original, click the Advanced tab, and select the Mirror Image check box.

7. In the Resizing Options area, click an appropriate size in the Size list.

8. Click OK, and then click Print or OK in the Print dialog box.

NOTE: The product automatically waits for transparencies to dry before

releasing them. Ink dries slower on film than on plain paper. Make sure you allow enough time for the ink to dry before handling the transparency.

Related topics

Paper basics” on page 15

•“

View the print resolution” on page 30

•“

Printing shortcuts” on page 31

•“

Set the default print settings” on page 32

•“

Stop the current job” on page 103

•“

Print a Web page

You can print a Web page from your Web browser on the HP Photosmart.

If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and how you want it printed. You can access HP Smart Web Printing from the toolbar in Internet Explorer. For more information about HP Smart Web Printing, see the help file provided with it.

To print a Web page

1. Make sure you have paper loaded in the paper tray.

2. On the File menu in your Web browser, click Print.

The Print dialog box appears.

3. Make sure the product is the selected printer.

4. If your Web browser supports it, select the items on the Web page that you want to

include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As

laid out on screen, Only the selected frame, and Print all linked documents.

5. Click Print or OK to print the Web page.

Print a Web page 29

Chapter 6

TIP: To print Web pages correctly, you might need to set your print orientation to

Landscape.

Print using Maximum dpi

Use maximum dpi mode to print high-quality, sharp images.

To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only:

• HP Premium Plus Photo Paper

• HP Premium Photo Paper

• HP Advanced Photo Paper

• Photo Hagaki cards

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space.

To print in Maximum dpi mode

1. Make sure you have paper loaded in the paper tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. Click the Advanced tab.

6. In the Features area, select the Enable maximum dpi setting check box.

7. Click the Features tab.

8. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

9. In the Print Quality drop-down list, click Maximum dpi.

NOTE: To find out what dpi the product will print based on the paper type and

print quality settings you selected, click Resolution.

10. Select any other print settings that you want, and then click OK.

Related topics

View the print resolution” on page 30

“

View the print resolution

The printer software displays the print resolution in dots per inch (dpi). The dpi varies according to the paper type and print quality that you select in the printer software.

30 Print

To view the print resolution

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

4. Click the Features tab.

5. In the Paper Type drop-down list, select the type of paper that you have loaded.

6. In the Print Quality drop-down list, select the appropriate print quality setting for your

project.

7. Click the Resolution button to view the print resolution dpi for the paper type and

print quality combination you selected.

Printing shortcuts

Use printing shortcuts to print with print settings that you use often. The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list.

NOTE: When you select a printing shortcut the appropriate printing options are

automatically displayed. You can leave them as is, change them, or create your own shortcuts for commonly used tasks.

Use the Printing Shortcuts tab for the following print tasks:

• General Everyday Printing: Print documents quickly.

• Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm

(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.

• Paper-saving Printing: Print two-sided documents with mutliple pages on same

sheet to reduce paper usage.

• Photo Printing–With White Borders: Print a photo with a white border around the

edges.

• Fast/Economical Printing: Produce draft-quality printouts quickly.

• Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart

manually.

• Photo Printing–Plain Paper: Print a photo on a plain paper.

• Postcard Printing or Hagaki Printing: Print your photos on postcards or Hagaki

cards.

To create a printing shortcut

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

4. Click the Printing Shortcuts tab.

Printing shortcuts 31

Chapter 6

5. In the Printing Shortcuts list, click a printing shortcut.

The print settings for the selected printing shortcut are displayed.

6. Change the print settings to those you want in the new printing shortcut.

7. Click Save as and type a name for the new printing shortcut, and then click Save.

The printing shortcut is added to the list.

To delete a printing shortcut

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

4. Click the Printing Shortcuts tab.

5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.

6. Click Delete.

The printing shortcut is removed from the list.

NOTE: Only the shortcuts that you have created can be deleted. The original HP

shortcuts cannot be deleted.

Set the default print settings

If there are settings that you frequently use for printing, you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application.

To change the default print settings

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Settings.

2. Make changes to the print settings, and click OK.

32 Print

7 Scan

•“Scan to a computer” on page 33 Scan to a memory card” on page 34

•“ Scan and reprint photos” on page 43

•“

Scan to a computer

To scan to a computer

1. Load original.

a. Lift lid on product.

b. Load original print side down on right front corner of glass.

Scan

Scan 33

Chapter 7

c.Close lid.

2. Start scan.

a. Press button next to Scan on Home screen. b. Press button next to Scan to PC.

If product is network-connected, a list of available computers appears. Select computer to which you want to transfer to start the scan.

3. View the animation for this topic.

Related topics

“

Stop the current job” on page 103

Scan to a memory card

To save a scan to a memory card

1. Load original.

a. Lift lid on product.

Scan

34 Scan

b. Load original print side down on right front corner of glass.

c.Close lid.

2. Select Scan.

a. Press button next to Scan on Home screen. b. Press button next to Scan to Memory Card.

3. Insert memory device.

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required)

2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card

4. Start scan.

▲ Press button next to Scan to Memory Card.

5. View the animation for this topic.

Related topics

Stop the current job” on page 103

“

Scan

Scan to a memory card 35

Chapter 7

Scan

36 Scan

8Copy

•“Copy text or mixed documents” on page 38

Copy photos (reprint)” on page 43

•“

Copy

Copy 37

Chapter 8

Copy text or mixed documents

1. Do one of the following:

Make a black and white copy a. Load paper.

Load full-size paper in paper tray.

❑

Copy

b. Load original.

Lift lid on product.

❑

38 Copy

TIP: To make copies of thick originals, such as books, you can remove

the lid.

Load original print side down on right front corner of glass.

❑

Close lid.

❑

c. Select Copy.

Press button next to Copy.

❑

Press button next to Black Copy.

❑

Press button next to Actual Size.

❑

Press button next to Copies to increase number of copies.

❑

d.Start copy.

Press OK.

❑

Copy

Copy text or mixed documents 39

Copy

Chapter 8

Make a color copy a. Load paper.

Load full-size paper in paper tray.

❑

b. Load original.

Lift lid on product.

❑

40 Copy

TIP: To make copies of thick originals, such as books, you can remove

the lid.

Load original print side down on right front corner of glass.

❑

Close lid.

❑

c. Select Copy.

Press button next to Copy.

❑

Press button next to Color Copy.

❑

Press button next to Actual Size.

❑

Press button next to Copies to increase number of copies.

❑

d.Start copy.

Press OK.

❑

2. View the animation for this topic.

Related topics

Change the copy settings” on page 41

•“

Stop the current job” on page 103

•“

Change the copy settings

To set the paper size from the control panel

1. Press the button next to Copy.

2. Select the copy type.

3. Press the button next to 8.5 x 11 Plain.

To set the copy size from the control panel

1. Press the button next to Copy.

2. Select the copy type.

3. Press the button next to Actual Size.

Copy

To set the number of copies from the control panel

1. Press the button next to Copy.

2. Select the copy type.

3. Press the button next to Copies to increase the number of copies.

Change the copy settings 41

Copy

Chapter 8

42 Copy

9 Reprint photos

To reprint an original photo

1. Load paper.

▲ Load up to 13 x 18 cm (5 x 7 inch) photo paper in paper tray.

2. Select project type.

a. Press button next to Photo on Home screen. b. Press button next to Photo Original Reprint.

3. Load original.

a. Lift lid on product.

Reprint photos

Reprint photos 43

Reprint photos

Chapter 9

b. Load original print side down on right front corner of glass.

c.Close lid. d.Press OK.

4. Reprint photo.

a.Press OK. b. Press button next to Prints to increase number of copies. c.Press OK.

5. View the animation for this topic.

Related topics

Stop the current job” on page 103

“

44 Reprint photos

10 Save photos

You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer’s hard drive for advanced photo editing, sharing photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP Photosmart.

NOTE: The HP Photosmart must be connected to a computer that has the

HP Photosmart Software installed on it.

To save photos

1. Insert your memory card into the appropriate slot on the product.

The software opens on your computer.

2. Follow the onscreen prompts on your computer to save the photos to your computer.

NOTE: Only images that were not previously saved are copied to your computer.

Save photos 45

Save photos

Chapter 10

Save photos

46 Save photos

11 Work with cartridges

• Check the estimated ink levels Replace the cartridges

• Order ink supplies

• Cartridge warranty information

•

Check the estimated ink levels

You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that

has been used in another printer, the ink level indicator might be inaccurate or unavailable.

NOTE: Ink level warnings and indicators provide estimates for planning purposes

only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until the print quality is unacceptable.

NOTE: Ink from the cartridges is used in the printing process in a number of different

ways, including in the initialization process, which prepares the product and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see

www.hp.com/go/inkusage.

To check the ink levels from the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button.

The Printer Toolbox appears.

2. Click the Estimated Ink Level tab.

The estimated ink levels for the print cartridges appear.

Related topics

Order ink supplies” on page 50

“

Work with cartridges 47

Work with cartridges

Chapter 11

Replace the cartridges

To replace the cartridges

1. Check that power is on.

2. Remove cartridge.

a. Open cartridge access door.

Wait for print carriage to move to center of the product.

b. Lightly press down on the cartridge to release it, then remove it from slot.

Work with cartridges

48 Work with cartridges

1 Cartridge slot for tri-color cartridge

2 Cartridge slot for black cartridge

3. Insert new cartridge.

a. Remove cartridge from packaging. b. Remove plastic tape by using the pink pull tab.

c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place.

d. Close cartridge door.

4. Align cartridges.

a. When prompted, press OK to print a cartridge alignment page. b. Load page print side down on right front corner of glass, and then press OK to

scan page.

c. Remove alignment page and recycle or discard it.

5. View the animation for this topic.

Replace the cartridges 49

Work with cartridges

Chapter 11

Related topics

Order ink supplies” on page 50

•“ Ink-backup mode” on page 50

•“

Order ink supplies

To learn which HP supplies work with your product, order supplies online, or create a printable shopping list, open HP Solution Center, and select the online shopping feature.

Cartridge information and links to online shopping also appear on ink alert messages. In addition, you can find cartridge information and order online by visiting

supplies.

NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not

supported in your country/region, contact a local HP reseller for information about purchasing cartridges.

Ink-backup mode

Use the ink-backup mode to operate the HP Photosmart with only one print cartridge. The ink-backup mode is initiated when a print cartridge is removed from the print cartridge carriage. During ink-backup mode, the product can only print jobs from the computer.

NOTE: When the HP Photosmart operates in ink-backup mode, a message is

displayed on screen. If the message is displayed and two print cartridges are installed in the product, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed.

www.hp.com/buy/

For more information about ink-backup mode, see the following topics:

•“

Ink-backup mode output” on page 50 Exit ink-backup mode” on page 50

•“

Ink-backup mode output

Printing in ink-backup mode slows the printer and affects the quality of printouts.

Installed print cartridge Result

Black print cartridge Colors print as grayscale.

Tri-color print cartridge

Work with cartridges

Exit ink-backup mode

Install two print cartridges in the HP Photosmart to exit ink-backup mode.

Related topics

“

Replace the cartridges” on page 48

50 Work with cartridges

Colors print but black is grayed and is not a true black.

Cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/ MM/DD format, may be found on the product as indicated:

For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product.

Cartridge warranty information 51

Work with cartridges

Chapter 11

Work with cartridges

52 Work with cartridges

12 Solve a problem

This section contains the following topics:

HP support

• Setup troubleshooting

• Print troubleshooting

• Print quality troubleshooting

• Memory card troubleshooting

• Copy troubleshooting

• Scan troubleshooting

• Errors

•

HP support

• HP support by phone Additional warranty options

•

HP support by phone

Phone support options and availability vary by product, country/region, and language.

This section contains the following topics:

•

Phone support period Placing a call

• After the phone support period

•

Solve a problem

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

• Product name (HP Photosmart C4700 series)

• Serial number (located on the back or bottom of the product)

• Messages that appear when the situation occurs

• Answers to these questions:

◦ Has this situation happened before? ◦ Can you re-create it?

www.hp.com/support. Standard phone company charges apply.

Solve a problem 53

Chapter 12

◦ Did you add any new hardware or software to your computer at about the time

that this situation began?

◦ Did anything else occur prior to this situation (such as a thunderstorm, product

was moved, etc.)?

For the list of support phone numbers, visit

www.hp.com/support.

Solve a problem

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP Photosmart at additional costs. Go to

www.hp.com/support, select your country/region and language, then explore the services

and warranty area for information about the extended service plans.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the product software is installed on the computer. If you connected the product to your computer before the software installation screen prompted you to do so, you must follow these steps:

Troubleshooting common setup issues

1. Disconnect the USB cable from the computer.

2. Uninstall the software (if you have already installed it).

For more information, see “

3. Restart your computer.

4. Turn off the product, wait one minute, then restart it.

5. Reinstall the HP Photosmart software.

www.hp.com/support. Contact your

Uninstall and reinstall the software” on page 59.

CAUTION: Do not connect the USB cable to the computer until prompted by the

software installation screen.

This section contains the following topics:

•

The product will not turn on After setting up the product, it does not print

• The wrong measurements are showing in menus on the display

• The registration screen does not appear

• Uninstall and reinstall the software

•

54 Solve a problem

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on.

•

Solution 1: Check the power cord Solution 2: Reset the product

• Solution 3: Press the On button more slowly

• Solution 4: Contact HP to replace the power supply

• Solution 5: Contact HP support for service

•

Solution 1: Check the power cord

Solution:

• Make sure you are using the power cord that came with the product.

• Make sure the power cord is firmly connected to both the product and the power

adapter. Plug the power cord into a power outlet, surge protector, or power strip.



Solve a problem





1 Power connection

2 Power cord and adapter

3 Power outlet

• If you are using a power strip, make sure the power strip is turned on. Or, try

plugging the product directly into a power outlet.

• Test the power outlet to make sure it is working. Plug in an appliance that you

know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

• If you plugged the product into a switched outlet, make sure the outlet is switched

on. If it is switched on but still does not work, then there might be a problem with the power outlet.

Cause: There was a problem with the power cord or the power supply.

If this did not solve the issue, try the next solution.

Setup troubleshooting 55

Chapter 12

Solve a problem

Solution 2: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Solution 3: Press the On button more slowly

Solution: The product might not respond if you press the On button too quickly.

Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off.

CAUTION: If the product still does not turn on, it might have a mechanical failure.

Unplug the product from the power outlet.

Contact HP support for service.

Go to:

www.hp.com/support. If prompted, choose your country/region, and then

click Contact HP for information on calling for technical support.

Cause: You pressed the On button too quickly.

If this did not solve the issue, try the next solution.

Solution 4: Contact HP to replace the power supply

Solution: Contact HP support to request a power supply for the product.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The power supply was not intended for use with this product.

If this did not solve the issue, try the next solution.

Solution 5: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions

and are still having a problem, contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

56 Solve a problem

After setting up the product, it does not print

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•

Solution 1: Press the On button to turn on the product Solution 2: Set your product as the default printer

• Solution 3: Check the connection between the product and computer

•

Solution 1: Press the On button to turn on the product

Solution: Look at the display on the product. If the display is blank and the On

button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product might not have been turned on.

If this did not solve the issue, try the next solution.

Solution 2: Set your product as the default printer

Solution: Check your computer documentation to change your product to be the

default printer.

Cause: You sent the print job to the default printer, but this product was not the default printer.

If this did not solve the issue, try the next solution.

Solve a problem

Solution 3: Check the connection between the product and computer

Solution: Check the connection from the product to your computer. Verify that the

Setup troubleshooting 57

Chapter 12

Solve a problem

product is connected to the computer through a wireless connection, make sure that the connection is active and the product is turned on.

For more information on setting up the product and connecting it to your computer, see the setup instructions that came with the product.

Cause: The product and computer were not communicating with each other.

The wrong measurements are showing in menus on the display

Solution: Change the language setting.

To set your language and country/region

1. Press the button next to Copy on the Home screen.

The Copy Menu appears.

2. Press the top-right, middle-left, and bottom-left buttons in sequence.

The Basic Settings menu appears.

3. Press the button next to Set Language.

4. Press the buttons next to the up arrow or down arrow icons on the display to scroll

through the languages. When the language you want to use is highlighted, press

OK.

5. When prompted, press the button next to Yes for confirmation.

The Basic Settings menu reappears.

6. Press the button next to Set Region.

7. Press the buttons next to the up arrow or down arrow icons on the display to scroll

through the countries/regions. When the country/region you want to use is highlighted, press OK.

8. When prompted, press the button next to Yes for confirmation.

Cause: You might have selected the incorrect country/region when setting up the

product. The country/region you select determines the paper sizes shown on the display.

58 Solve a problem

The registration screen does not appear

Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C4700 series, and then clicking Product Registration.

Cause: The registration screen did not launch automatically.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart.

To uninstall and reinstall the software

1. Disconnect the product from your computer.

2. On the Windows taskbar, click Start, Settings, Control Panel (or just Control

Panel).

3. Double-click Add/Remove Programs (or click Uninstall a program).

4. Select HP Photosmart All-In-One Driver Software, and then click Change/

Remove.

Follow the onscreen instructions.

5. Restart your computer.

Solve a problem

NOTE: It is important that you disconnect the product before restarting your

computer. Do not connect the product to your computer until after you have reinstalled the software.

6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the

Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the

CD-ROM drive and double-click it.

NOTE: If you no longer have the installation CD, you can download the software

from

www.hp.com/support.

7. Follow the onscreen instructions and the setup instructions that came with the

product.

Setup troubleshooting 59

Chapter 12

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

Solve a problem

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and

Scan Document), the software has been properly installed.

Print troubleshooting

•

Check cartridges Check paper

• Check product

• Check the print settings

• Reset the product

• Contact HP support for service

•

Check cartridges

Follow these steps.

•

Step 1: Make sure you are using genuine HP print cartridges Step 2: Check the ink levels

•

Step 1: Make sure you are using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

60 Solve a problem

Step 2: Check the ink levels

Check paper

Follow these steps.

•

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP print cartridges were being used.

Solution: Check the estimated ink levels in the cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.

For more information, see:

“

Check the estimated ink levels” on page 47

Cause: The print cartridges might have insufficient ink.

Step 1: Use the correct paper type Step 2: Load the stack of paper correctly

Solve a problem

Step 1: Use the correct paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product. Make sure only one type of paper is loaded at a time.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Cause: The paper type was incorrect or more than one type of paper was loaded.

Step 2: Load the stack of paper correctly

Solution: Remove the stack of paper from the paper tray, reload the paper, and

then slide the paper-width guide inward until it stops at the edge of the paper.

NOTE: Do not leave unused photo paper in the paper tray. The paper might start

to curl, which could reduce the quality of your printout. For best results, do not allow printed photos to stack up in the paper tray.

For more information, see:

“

Load media” on page 18

Print troubleshooting 61

Chapter 12

Check product

Solve a problem

Cause: The paper was loaded incorrectly.

Follow these steps.

•

Step 1: Align the print cartridges Step 2: Clean the print cartridges

•

Step 1: Align the print cartridges

Solution: Aligning the print cartridges can help ensure high-quality output.

To align the print cartridges from the HP Photosmart Software

1. Load letter or A4 unused plain white paper into the paper tray.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties

dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

The Printer Toolbox appears.

4. Click the Device Services tab.

5. Click Align the Print Cartridges.

6. When prompted, ensure plain white letter or A4 paper is loaded in the paper tray,

then press OK.

The product prints a print cartridge alignment sheet.

7. Load the page print side down on the right front corner of the glass, and then

press OK to scan the page. When the On button stops flashing, the alignment is complete and the page can

be removed. Recycle or discard the page.

Cause: The print cartridges needed to be aligned.

Step 2: Clean the print cartridges

Solution: If there is ink remaining in the print cartridges, but you are still noticing a

problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

To clean the print cartridges from the HP Photosmart Software

1. Load letter, A4, or legal unused plain white paper into the paper tray.

2. In the HP Solution Center, click Settings.

62 Solve a problem

NOTE: If you have colored paper loaded in the paper tray when you align

the print cartridges, the alignment will fail. Load unused plain white paper into the paper tray, and then try the alignment again.

3. In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties

dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

The Printer Toolbox appears.

4. Click the Device Services tab.

5. Click Clean the Print Cartridges.

6. Follow the prompts until you are satisfied with the quality of the output, and then

click Done.

7. Follow the prompts until you are satisfied with the quality of the output, and then

click Done. There are three stages of cleaning. Each stage lasts from one to two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage,

review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor.

If print quality still seems poor after you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge.

Cause: The print cartridges needed to be cleaned.

Check the print settings

Solution: Try the following:

• Check the print settings to see if the color settings are incorrect.

For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.

• Check the print quality setting and make sure it matches the type of paper loaded

in the product. You might need to choose a lower print quality setting if colors are running into

each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the paper tray.

• Make sure the margin settings for the document do not exceed the printable area

of the product.

Solve a problem

To select a print speed or quality

1. Make sure you have paper loaded in the paper tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

Print troubleshooting 63

Chapter 12

Solve a problem

6. In the Paper Type drop-down list, select the type of paper that you have loaded.

7. In the Print Quality drop-down list, select the appropriate quality setting for your

project.

NOTE: To find out what dpi the product will print based on the paper type

and print quality settings you selected, click Resolution.

To check your margin settings

1. Preview your print job before sending it to the product.

In most software applications, click the File menu, and then click Print Preview.

2. Check the margins.

The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software.

3. Cancel the print job if the margins are not satisfactory, and then adjust the margins

in your software application.

Cause: The print settings were not set correctly.

Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions

and are still having a problem, contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

Print quality troubleshooting

Use this section to solve these print quality problems:

•

Photo printouts are hazy, blurry, or have inaccurate color

Solution: For best photo color quality, do not allow printouts to stack on top of

photos in the paper tray.

64 Solve a problem

Cause: When printouts are stacked on top of a photo before the ink is completely dry, some color distortion may occur in the photo.

Memory card troubleshooting

Use this section to solve these memory card problems:

•

The product does not read the memory card The photos on the memory card do not transfer to my computer

•

The product does not read the memory card

•

Solution 1: Insert the memory card properly Solution 2: Remove the additional memory card

• Solution 3: Reformat the memory card in your digital camera

•

Solution 1: Insert the memory card properly

Solution: Turn the memory card so that the label faces up and the contacts are

facing the product, and then push the card forward into the appropriate slot until the Photo light turns on.

After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit.

Cause: The memory card was inserted backwards or upside down.

If this did not solve the issue, try the next solution.

Solution 2: Remove the additional memory card

Solution: You can insert only one memory card at a time.

If more than one memory card is inserted, an error message will appear on the display. Remove the additional memory card to resolve the problem.

Cause: Multiple memory cards were inserted in the product.

If this did not solve the issue, try the next solution.

Solve a problem

Solution 3: Reformat the memory card in your digital camera

Solution: Check the computer screen for an error message telling you that the

images on the memory card are corrupted.

Memory card troubleshooting 65

Chapter 12

If the file system on the card is corrupt, reformat the memory card in your digital camera. For more information, see the documentation that came with your digital camera.

CAUTION: Reformatting the memory card will delete any photos stored on the

card. If you have previously transferred the photos from your memory card to a

Solve a problem

computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.

Cause: The memory card file system was corrupted.

The photos on the memory card do not transfer to my computer

Try the following solutions.

•

Solution 1: Install the product software Solution 2: Check the connection from the product to your computer

•

Solution 1: Install the product software

Solution: Install the product software that came with the product. If it is installed,

restart your computer.

To install the product software

1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start

the Setup program.

2. When prompted, click Install More Software to install the product software.

3. Follow the onscreen instructions and the setup instructions that came with the

product.

Cause: The product software was not installed.

If this did not solve the issue, try the next solution.

Solution 2: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the

66 Solve a problem

product is connected to the computer through a wireless connection, make sure that the connection is active and the product is turned on.

For more information on setting up the product and connecting it to your computer, see the setup instructions that came with the product.

Cause: The product was not properly connected to the computer.

Copy troubleshooting

Use this section to solve these copy problems:

•

Resize to Fit is not working as expected

Solve a problem

Resize to Fit is not working as expected

Try the following solutions.

•

Solution 1: Scan, enlarge, and then print a copy Solution 2: Wipe the glass and the back of the document lid

•

Solution 1: Scan, enlarge, and then print a copy

Solution: Resize to Fit can only enlarge the original up to the maximum percentage

allowed by your model. For example, 200% might be the maximum enlargement percentage allowed by your model. Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size page.

If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image.

Cause: You were trying to increase the size of an original that was too small.

If this did not solve the issue, try the next solution.

Copy troubleshooting 67

Chapter 12

Solution 2: Wipe the glass and the back of the document lid

Solution: Turn off the product, unplug the power cord, and then use a soft cloth to

wipe the glass and the back of the document lid.

Cause: Debris might have been stuck on the glass or on the back of the document lid. The product interprets anything it detects on the glass as part of the image.

Solve a problem

Scan troubleshooting

Use this section to solve these scan problems:

•

Scanned image is incorrectly cropped Scanned image shows dotted lines instead of text

• Text format is incorrect

• Text is incorrect or missing

•

Scanned image is incorrectly cropped

Solution: The autocropping feature in the software crops anything that is not part

of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all.

Cause: The software was set to automatically crop scanned pictures.

Scanned image shows dotted lines instead of text

Solution: Make a black-and-white copy of the original and then scan the copy.

Cause: If you used the Text image type to scan text that you planned to edit, the

scanner might not have recognized color text. The Text image type scans at 300 x 300 dpi, in black and white.

If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text.

Text format is incorrect

Solution: Some applications cannot handle framed text formatting. Framed text is

one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained.

Cause: The scan document settings were incorrect.

68 Solve a problem

Text is incorrect or missing

Try the following solutions.

•

Solution 1: Adjust the brightness in the software Solution 2: Clean the glass and lid

•

Solution 1: Adjust the brightness in the software

Solution: Adjust the brightness in the software, and then rescan the original.

Cause: The brightness was not set correctly.

If this did not solve the issue, try the next solution.

Solution 2: Clean the glass and lid

Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe

the glass and the back of the document lid.

Cause: Debris might have been stuck on the glass or on the back of the document lid. This can cause poor-quality scans.

Errors

This section contains the following categories of messages about your product:

Product messages

• File messages

• General user messages

• Paper messages

• Print cartridge messages

•

Solve a problem

Product messages

The following is a list of product-related error messages:

Door open

• Firmware revision mismatch

• Memory is full

• Scanner failure

• Improper shutdown

• Missing HP Photosmart Software

•

Errors 69

Chapter 12

Solve a problem

Door open

Solution: Close the print cartridge door.

Cause: The print cartridge door was open.

Firmware revision mismatch

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The revision number of the product firmware did not match the revision number of the software.

Memory is full

Solution: Try making fewer copies at a time.

Cause: The document you were copying exceeded the memory of the product.

Scanner failure

Solution: Turn off the product and then turn it on again. Restart your computer and

then try to scan again.

If the problem persists, try plugging the power cord directly into a power outlet rather than a surge protector or power strip. If the problem continues, contact HP support. Go to

Contact HP for information on calling for technical support.

Cause: The product was busy or an unknown cause interrupted your scan.

Improper shutdown

Solution: Press the On button to turn the product on and off.

Cause: The last time the product was used, it was not turned off properly. The

product can be damaged if it is turned off by turning off the switch on a power strip or by using a wall switch.

70 Solve a problem

www.hp.com/support. If prompted, choose your country/region, and then click

Missing HP Photosmart Software

Try the following solutions.

•

Solution 1: Install the HP Photosmart Software

•

Solution 2: Check the connection from the product to your computer

Solution 1: Install the HP Photosmart Software

Solution: Install the product software that came with the product. If it is installed,

restart your computer.

To install the product software

1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start

the Setup program.

2. When prompted, click Install More Software to install the product software.

3. Follow the onscreen instructions and the setup instructions that came with the

product.

Cause: The HP Photosmart Software was not installed.

If this did not solve the issue, try the next solution.

Solution 2: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the

USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. If the product is connected to the computer through a wireless connection, make sure that the connection is active and the product is turned on.

Solve a problem

For more information on setting up the product and connecting it to your computer, see the setup instructions that came with the product.

Cause: The product was not properly connected to the computer.

Errors 71

Chapter 12

File messages

Solve a problem

The following is a list of file-related error messages:

•

Error reading or writing the file Unreadable files. NN files could not be read

• Photos not found

• File not found

• Invalid file name

• Supported file types for the product

• File corrupted

•

Error reading or writing the file

Solution: Check to see if you have the right folder and file name.

Cause: The product software could not open or save the file.

Unreadable files. NN files could not be read

Solution: Reinsert the memory card in the product. If this does not work, retake the

photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged.

Cause: Some of the files on the inserted memory card were damaged.

Photos not found

Try the following solutions.

•

Solution 1: Reinsert the memory card Solution 2: Print photos from the computer

•

Solution 1: Reinsert the memory card

Solution: Reinsert the memory card. If this does not work, retake the photos with

your digital camera. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged.

Cause: Some of the files on the inserted memory card were damaged.

If this did not solve the issue, try the next solution.

Solution 2: Print photos from the computer

Solution: Take some photos with your digital camera, or if you previously saved

photos on your computer, you can print them using the HP Photosmart Software.

Cause: No photos were found on the memory card.

72 Solve a problem

File not found

Solution: Close some applications and try the task again.

Cause: There was not enough available memory on your computer to create a print

preview file.

Invalid file name

Solution: Make sure that you are not using any invalid symbols in the file name.

Cause: The file name you entered was invalid.

Supported file types for the product

The product software only recognizes JPG and TIF images.

File corrupted

Try the following solutions.

•

Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera.

•

Solution 1: Reinsert the memory card in the product

Solution: Reinsert the memory card in the product. If this does not work, retake the

photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged.

Cause: Some of the files on the inserted memory card were damaged.

If this did not solve the issue, try the next solution.

Solve a problem

Solution 2: Reformat the memory card in your digital camera.

Solution: Check the computer screen for an error message telling you that the

images on the memory card are corrupted.

If the file system on the card is corrupt, reformat the memory card in your digital camera.

CAUTION: Reformatting the memory card will delete any photos stored on the

card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.

Cause: The memory card file system was corrupted.

Errors 73

Chapter 12

General user messages

The following is a list of messages related to common user errors:

•

Cannot crop Borderless printing error

• Memory card error

• Memory card is locked

Solve a problem

• Out of disk space

• Card access error

• Use only one card at a time

• Card is inserted incorrectly

• Card is damaged

• Card is not fully inserted

•

Cannot crop

Try the following solutions.

•

Solution 1: Close some applications or restart your computer Solution 2: Empty the Recycle Bin on your desktop

•

Solution 1: Close some applications or restart your computer

Solution: Close all unnecessary applications. This includes applications that run in

the background, such as screensavers and virus checkers. (If you turn off your virus checker, remember to turn it back on after you finish.) Try restarting your computer to clear the memory. You might need to purchase more RAM. Refer to the documentation that came with your computer.

Cause: The computer did not have enough memory.

If this did not solve the issue, try the next solution.

Solution 2: Empty the Recycle Bin on your desktop

Solution: Empty the Recycle Bin on your desktop. You might also need to remove

files from the hard disk; for example, delete temporary files.

Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk.

Borderless printing error

Solution: Borderless printing cannot occur with only the black print cartridge

installed. Install the tri-color print cartridge.

For more information, see:

“

Replace the cartridges” on page 48

Cause: The product was in ink-backup mode with only the black print cartridge installed, and a borderless print job was initiated.

74 Solve a problem

Memory card error

Try the following solutions.

•

Solution 1: Remove all but one memory card Solution 2: Push the memory card all the way forward

•

Solution 1: Remove all but one memory card

Solution: Remove all but one memory card. The product reads the remaining

memory card and displays the first photo stored on the memory card.

Cause: There were two or more memory cards inserted into the product at the same time.

If this did not solve the issue, try the next solution.

Solution 2: Push the memory card all the way forward

Solution: Remove the memory card and reinsert it in the memory card slot until it

stops.

Cause: You had not fully inserted the memory card.

Memory card is locked

Solution: Unlock the memory card and try again.

To unlock the memory card, please refer to the product manual that came with the memory card.

Cause: A locked (read-only) memory card was in a card slot.

Solve a problem

Out of disk space

Solution: Empty the Recycle Bin on your desktop. You might also need to remove

files from the hard disk; for example, delete temporary files.

Cause: There was not enough available memory on your computer to perform the task.

Card access error

Solution: Remove the memory card and reinsert it in the memory card slot until it

stops.

Cause: You had not fully inserted the memory card.

Use only one card at a time

Solution: You can insert only one memory card at a time.

Errors 75

Chapter 12

If more than one memory card is inserted, an error message will appear on the display. Remove the additional memory card to resolve the problem.

Cause: Multiple memory cards were inserted in the product.

Solve a problem

Card is inserted incorrectly

Solution: Turn the memory card so that the label faces up and the contacts are

facing the product, and then push the card forward into the appropriate slot until the Photo light turns on.

After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit.

Cause: The card was inserted backwards or upside down.

Card is damaged

Solution: Reformat your memory card in your camera or format your memory card

in a computer by selecting the FAT format. For more information, see the documentation that came with your digital camera.

CAUTION: Reformatting the memory card will delete any photos stored on the

card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.

Cause: You may have formatted the card on a Windows XP computer. By default, Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and cannot recognize a FAT32 formatted card.

Card is not fully inserted

Solution: Turn the memory card so that the label faces up and the contacts are

facing the product, and then push the card forward into the appropriate slot until the Photo light turns on.

After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit.

Cause: The memory card was not fully inserted.

Paper messages

The following is a list of paper-related error messages:

•

Paper upside down Paper orientation error

• Ink is drying

•

76 Solve a problem

Paper upside down

Solution: Load paper in the paper tray print side down.

Cause: Paper in the paper tray was upside down.

Paper orientation error

Solution: Insert paper into the paper tray with the short edge forward and the print

side down. Slide the paper forward until it stops.

Cause: Paper in the paper tray was in landscape orientation.

Ink is drying

Solution: Leave the sheet in the paper tray until the message disappears. If it is

necessary to remove the printed sheet before the message disappears, carefully hold the printed sheet on the underside or the edges, and place it on a flat surface to dry.

Cause: Transparencies and some other media require a drying time that is longer than normal.

Print cartridge messages

The following is a list of print cartridge error messages:

•

Low on ink Need alignment or alignment failed

• Print cartridges incorrectly installed

• Non-HP cartridges installed

• Print cartridge is missing, incorrectly installed, or not intended for your product

• Printing in ink-backup mode

• Print cartridges missing or not detected

• Incompatible print cartridges

• Print cartridge is not intended for use in this product

• Print cartridges in wrong slot

• Print cartridge problem

• Previously used genuine HP cartridge installed

• Original HP ink has been depleted

•

General printer error

Solve a problem

Low on ink

Solution: Ink level warnings and indicators provide estimates for planning purposes

only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator may be inaccurate or unavailable.

For HP product return and recycling information, visit us at:

www.hp.com/recycle.

Errors 77

Chapter 12

Solve a problem

Cause: The indicated print cartridges were estimated to be low on ink and might

need to be replaced soon.

Need alignment or alignment failed

•

Solution 1: Align newly installed print cartridges Solution 2: Incorrect type of paper is loaded in the paper tray

•

Solution 3: Make sure the protective tape is removed from the print cartridges

•

Solution 4: Check if print cartridges are fully inserted

•

Solution 5: Print cartridge might be defective

Solution 1: Align newly installed print cartridges

Solution: You must align the print cartridges to ensure excellent print quality.

To align newly installed print cartridges

1. When prompted, ensure plain white letter or A4 paper is loaded in the paper tray,

then press OK.

NOTE: If you have colored paper loaded in the paper tray when you align

the print cartridges, the alignment will fail. Load unused plain white paper into the paper tray, and then try the alignment again.

The product prints a test page, aligns the print cartridges, and calibrates the printer.

2. Load the page print side down on the right front corner of the glass, and then

press OK to scan the page. When the On button stops flashing, the alignment is complete and the page can

be removed. Recycle or discard the page.

Cause: You installed new print cartridges that needed alignment.

If this did not solve the issue, try the next solution.

Solution 2: Incorrect type of paper is loaded in the paper tray

Solution: If you have colored paper loaded in the paper tray when you align the

print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the paper tray, and then try the alignment again. If the alignment fails again, you might have a defective print cartridge.

To find support and warranty information, go to the HP Web site at

support. If prompted, choose your country/region, and then click Contact HP for

information on calling for technical support.

Cause: Incorrect type of paper was loaded in the paper tray.

If this did not solve the issue, try the next solution.

78 Solve a problem

www.hp.com/

Solution 3: Make sure the protective tape is removed from the print cartridges

Solution: Check each print cartridge. The tape might have been removed from the

copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Solve a problem

Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place.

Cause: Protective tape was covering the print cartridges.

If this did not solve the issue, try the next solution.

Solution 4: Check if print cartridges are fully inserted

Solution: Remove and then reinsert the print cartridges. Verify that they are fully

inserted and locked in place.

Cause: The contacts on the print cartridge were not touching the contacts in the print carriage.

If this did not solve the issue, try the next solution.

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Chapter 12

Solve a problem

Solution 5: Print cartridge might be defective

Solution: If the alignment error persists and you cannot clear it, your print cartridge

might be defective. Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

For more information, see:

•“

Cartridge warranty information” on page 51 Order ink supplies” on page 50

•“

Cause: The print cartridge was defective.

Print cartridges incorrectly installed

Solution: Remove and reinsert the print cartridges and verify that they are fully

inserted and locked in place.

Also, make sure the print cartridges are installed into the correct slots.

To make sure the print cartridges are installed correctly

1. Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door

to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.

2. Open the print cartridge door.

The print carriage moves to the far right side of the product.

3. Check to make sure you are using the correct print cartridges for your product.

For a list of compatible print cartridges, see the printed documentation that came with the product.

80 Solve a problem

4. Remove the black print cartridge from the slot on the right. Do not touch the ink

nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.

Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then

push the print cartridge forward until it clicks into the socket.

Solve a problem

6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

Cause: The indicated print cartridges were installed incorrectly.

Non-HP cartridges installed

Solution: Follow the prompts on the display to continue, or replace the indicated

print cartridges with genuine HP cartridges.

Errors 81

Chapter 12

Solve a problem

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using of a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

For more information, see:

“

Replace the cartridges” on page 48

Cause: The product detected that a non-HP print cartridge was installed.

Print cartridge is missing, incorrectly installed, or not intended for your product

•

Solution 1: Insert the print cartridges Solution 2: Remove the tape from the print cartridges

• Solution 3: Remove and reinsert the print cartridges

• Solution 4: Contact HP support

•

Solution 1: Insert the print cartridges

Solution: One or both of the print cartridges is missing. Remove and reinsert the

print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the contacts of the print cartridges.

To clean the print cartridge contacts

1. Turn on the product and open the print cartridge door.

The print carriage moves to the far right side of the product.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the product.

82 Solve a problem

3. Lightly press down on the print cartridge to release it, and then pull it towards you

out of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and

clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes.

4. Inspect the print cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze

any excess water from it.

6. Hold the print cartridge by its sides.

7. Clean only the copper-colored contacts. Allow the print cartridges to dry for

approximately ten minutes.

Solve a problem

1 Copper-colored contacts

2 Ink nozzles (do not clean)

8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back

into the slot. Make sure you push the print cartridge in firmly until it snaps into place.

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Chapter 12

Solve a problem

9. Repeat if necessary for the other print cartridge.

10. Gently close the print cartridge door and plug the power cord into the back of the

product.

Cause: The print cartridge was missing.

If this did not solve the issue, try the next solution.

Solution 2: Remove the tape from the print cartridges

Solution: Check each print cartridge. The tape might have been removed from the

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Cause: Protective tape was covering the print cartridges.

If this did not solve the issue, try the next solution.

84 Solve a problem

Solution 3: Remove and reinsert the print cartridges

Solution: One or both of the print cartridges are not installed or are installed

incorrectly. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the print cartridges.

To clean the print cartridge contacts

1. Turn on the product and open the print cartridge door.

The print carriage moves to the center of the product.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the product.

3. Lightly press down on the print cartridge to release it, and then pull it towards you

out of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and

clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes.

4. Inspect the print cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze

any excess water from it.

6. Hold the print cartridge by its sides.

7. Clean only the copper-colored contacts. Allow the print cartridges to dry for

approximately ten minutes.

Solve a problem

1 Copper-colored contacts

2 Ink nozzles (do not clean)

Errors 85

Chapter 12

Solve a problem

8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back

into the slot. Make sure you push the print cartridge in firmly until it snaps into place.

9. Repeat if necessary for the other print cartridge.

10. Gently close the print cartridge door and plug the power cord into the back of the

product.

Cause: One or both of the print cartridges were not installed or were installed incorrectly.

If this did not solve the issue, try the next solution.

Solution 4: Contact HP support

Solution: Contact HP support for service.

Go to:

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print cartridge was defective or not intended for use in this product.

Printing in ink-backup mode

Solution: If you receive the ink-backup mode message and two print cartridges are

installed in the product, verify that the protective piece of plastic tape has been

86 Solve a problem

www.hp.com/support.

removed from each print cartridge. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Cause: When the product detected that only one print cartridge is installed, inkbackup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the product and affects the quality of printouts.

Print cartridges missing or not detected

•

Solution 1: Reinsert the print cartridges Solution 2: Clean the print cartridge contacts

• Solution 3: Replace the print cartridge

•

Solve a problem

Solution 1: Reinsert the print cartridges

Solution: Remove and reinsert the print cartridges and verify that they are fully

inserted and locked in place.

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Also, make sure the print cartridges are installed into the correct slots.

To make sure the print cartridges are installed correctly

1. Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door

to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.

2. Open the print cartridge door.

The print carriage moves to the far right side of the product.

3. Check to make sure you are using the correct print cartridges for your product.

For a list of compatible print cartridges, see the printed documentation that came with the product.

4. Remove the black print cartridge from the slot on the right. Do not touch the ink

nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

88 Solve a problem

5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then

push the print cartridge forward until it clicks into the socket.

6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

Cause: The indicated print cartridge were installed incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Clean the print cartridge contacts

Solution: Clean the print cartridge contacts.

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart

or leave fibers.

Solve a problem

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the print cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge

contacts. These can damage the print cartridge or the product.

To clean the print cartridge contacts

1. Turn on the product and open the print cartridge door.

The print carriage moves to the far right side of the product.

Errors 89

Chapter 12

Solve a problem

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the product.

3. Lightly press down on the print cartridge to release it, and then pull it towards you

out of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and

clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes.

4. Inspect the print cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze

any excess water from it.

6. Hold the print cartridge by its sides.

7. Clean only the copper-colored contacts. Allow the print cartridges to dry for

approximately ten minutes.

1 Copper-colored contacts

2 Ink nozzles (do not clean)

8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back

into the slot. Make sure you push the print cartridge in firmly until it snaps into place.

90 Solve a problem

9. Repeat if necessary for the other print cartridge.

10. Gently close the print cartridge door and plug the power cord into the back of the

product.

Cause: The print cartridge contacts needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 3: Replace the print cartridge

Solution: Replace the indicated print cartridge. You can also remove the indicated

print cartridge and print using ink-backup mode.

NOTE: During ink-backup mode, the product can only print jobs from the

computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

For more information, see:

“

Cartridge warranty information” on page 51

Cause: The print cartridge was damaged.

Incompatible print cartridges

Try the following solutions.

•

Solution 1: Check the print cartridge Solution 2: Contact HP support for service

•

Solve a problem

Solution 1: Check the print cartridge

Solution: Check to make sure you are using the correct print cartridges for your

product. For a list of compatible print cartridges, see the printed documentation that came with the product.

If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible.

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If it appears that you are using the correct print cartridges, proceed to the next solution.

For more information, see:

“

Replace the cartridges” on page 48

Cause: The indicated print cartridges were not compatible with the product.

If this did not solve the issue, try the next solution.

Solution 2: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions

and are still having a problem, contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: The print cartridges were not intended for use in this product.

Print cartridge is not intended for use in this product

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print cartridge was not intended for use in this product.

Print cartridges in wrong slot

Solution: Remove and reinsert the print cartridges and verify that they are fully

inserted and locked in place.

92 Solve a problem

Also, make sure the print cartridges are installed into the correct slots.

To make sure the print cartridges are installed correctly

1. Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door

to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.

2. Open the print cartridge door.

The print carriage moves to the far right side of the product.

3. Check to make sure you are using the correct print cartridges for your product.

For a list of compatible print cartridges, see the printed documentation that came with the product.

4. Remove the black print cartridge from the slot on the right. Do not touch the ink

Solve a problem

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Errors 93

Chapter 12

Solve a problem

5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then

push the print cartridge forward until it clicks into the socket.

6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

NOTE: If the print cartridges are installed in the wrong slots and you cannot

remove them from the product, contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The indicated print cartridges were installed incorrectly.

Print cartridge problem

The message might indicate which cartridge is causing the problem. If so, try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

94 Solve a problem

If the message does not indicate which cartridge is causing the problem, follow these steps to determine which cartridge is the problem cartridge. After you determine which cartridge is the problem cartridge, continue with the first solution.

To determine which print cartridge is having the problem

1. Make sure the product is on.

CAUTION: If the product is turned off when you open the print cartridge door to

access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.

2. Open the print cartridge door.

The print carriage moves to the far right side of the product.

3. Check to make sure you are using the correct print cartridges for your product. For a

list of compatible print cartridges, see the printed documentation that came with the product.

4. Remove the black print cartridge from the slot on the right.

Press down on the cartridge to release it, and then pull it toward you out of the slot.

Solve a problem

1 Tri-color print cartridge

2 Black print cartridge

Errors 95

Chapter 12

Solve a problem

5. Close the print cartridge door.

6. Check to see if the error has been resolved.

• If the error has been resolved, then there is a problem with the black print cartridge.

• If the error has not been resolved, continue to the next step.

7. Open the print cartridge door and reinsert the black print cartridge by sliding it forward

into the slot on the right. Then push the print cartridge forward until it clicks into the slot.

8. Remove the tri-color print cartridge from the slot on the left.

Press down on the cartridge to release it, and then pull it toward you out of the slot.

9. Close the print cartridge door.

10. Check to see if the error has been resolved.

• If the error has been resolved, then there is a problem with the tri-color print cartridge.

• If the error has not been resolved, then there is a problem with both print cartridges.

11. Open the print cartridge door and reinsert the tri-color print cartridge by sliding it

forward into the slot on the left. Then push the print cartridge forward until it clicks into the slot.

12. Close the print cartridge door.

Solution 1: Remove and reinsert the print cartridges

• Solution 2: Clean the print cartridge contacts

• Solution 3: Replace the print cartridge

•

Solution 1: Remove and reinsert the print cartridges

Solution: Remove and reinsert the print cartridges and verify that they are fully

inserted and locked in place.

96 Solve a problem

Also, make sure the print cartridges are installed into the correct slots.

To make sure the print cartridges are installed correctly

1. Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door

to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.

2. Open the print cartridge door.

The print carriage moves to the far right side of the product.

3. Check to make sure you are using the correct print cartridges for your product.

For a list of compatible print cartridges, see the printed documentation that came with the product.

4. Remove the black print cartridge from the slot on the right. Do not touch the ink

Solve a problem

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Errors 97

Chapter 12

Solve a problem

5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then

push the print cartridge forward until it clicks into the socket.

6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

Cause: The indicated print cartridges were installed incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Clean the print cartridge contacts

Solution: Clean the print cartridge contacts on the print cartridges that are

experiencing the problem.

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart

or leave fibers.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the print cartridges).

98 Solve a problem

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge

contacts. These can damage the print cartridge or the product.

HP PHOTOSMART C4700 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

HP Photosmart C4700 series Help

Add the HP Photosmart to a network

Finish setting up the HP Photosmart

Install the software for a network connection

Set up a USB connection

Printer parts

Get to know the HP Photosmart

Control panel features

How do I?

Print documents

Print

Print photos

Print envelopes

Print on specialty media

Print a Web page

Scan to a computer

Scan

Scan to a memory card

Copy

Copy text or mixed documents

Reprint photos

Save photos

Check the estimated ink levels

Work with cartridges

Replace the cartridges

Order ink supplies

Cartridge warranty information

HP support

HP support by phone

Solve a problem

Phone support period

Placing a call

After the phone support period

Additional warranty options

Setup troubleshooting

The product will not turn on

After setting up the product, it does not print

Uninstall and reinstall the software

Print troubleshooting

Check cartridges

Check paper

Check product

Print quality troubleshooting

Memory card troubleshooting

The product does not read the memory card

The photos on the memory card do not transfer to my computer

Copy troubleshooting

Resize to Fit is not working as expected

Scan troubleshooting

Text is incorrect or missing

Errors

Product messages

Missing HP Photosmart Software

File messages

Photos not found

Supported file types for the product

File corrupted

General user messages

Cannot crop

Memory card error

Paper messages

Print cartridge messages

Need alignment or alignment failed

Print cartridge is missing, incorrectly installed, or not intended for your product

Print cartridges missing or not detected

Incompatible print cartridges

Print cartridge problem