HP Photosmart C4680, Photosmart C4600 User Manual

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Page 1

HP Photosmart C4600 series

Page 2

Page 3

1 HP Photosmart C4600 series Help..........................................................................................3

2 Get to know the HP Photosmart

Printer parts................................................................................................................................5

Control panel features................................................................................................................6

4Print

Print documents........................................................................................................................13

Print photos..............................................................................................................................14

Print envelopes.........................................................................................................................21

Print on specialty media...........................................................................................................21

Print a Web page......................................................................................................................22

5Scan

Scan to a computer..................................................................................................................27

Scan to a memory card............................................................................................................28

6Copy

Copy text or mixed documents.................................................................................................31

7 Reprint photos........................................................................................................................35

8 Save photos............................................................................................................................37

9 Work with cartridges

Check the estimated ink levels.................................................................................................39

Replace the cartridges..............................................................................................................40

Order ink supplies.....................................................................................................................42

Cartridge warranty information.................................................................................................43

10 Solve a problem

HP support................................................................................................................................45

Uninstall and reinstall the software...........................................................................................48

Setup troubleshooting...............................................................................................................49

Print quality troubleshooting.....................................................................................................58

Print troubleshooting.................................................................................................................73

Memory card troubleshooting...................................................................................................77

Copy troubleshooting................................................................................................................81

Scan troubleshooting................................................................................................................85

Errors........................................................................................................................................87

Contents

12 Technical information

Notice......................................................................................................................................123

Specifications.........................................................................................................................123

Environmental product stewardship program.........................................................................125

Regulatory notices..................................................................................................................128

Index............................................................................................................................................133

Page 4

Contents

Page 5

1 HP Photosmart C4600 series Help

For information about the HP Photosmart, see:

Get to know the HP Photosmart” on page 5

•“ Print” on page 13

•“ Scan” on page 27

•“ Copy” on page 31

•“ Reprint photos” on page 35

•“ Save photos” on page 37

•“ Work with cartridges” on page 39

•“ Technical information” on page 123

•“

HP Photosmart C4600 series Help

HP Photosmart C4600 series Help 3

Page 6

HP Photosmart C4600 series Help

Chapter 1

4 HP Photosmart C4600 series Help

Page 7

2 Get to know the HP Photosmart

• Printer parts

Control panel features

•

Printer parts

Figure 2-1 Printer parts

1 Color graphics display (also referred to as the display)

2 Control panel

3 On button

4 Photo light

5 Memory card slot for Memory Stick cards

6 Memory card slot for Secure Digital and xD cards

7 Paper tray

8 Paper tray extender (also referred to as the tray extender)

9 Cartridge door

10 Cartridge access area

11 Print carriage

12 Glass

13 Lid-backing

14 Lid

15 Rear door

16 Rear USB port

17 Power connection (Use only with the power adapter supplied by HP.)

Get to know the HP Photosmart

Get to know the HP Photosmart 5

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Chapter 2

Control panel features

Figure 2-2 Control panel features

Scan

Photo

1 Back: Returns to the previous screen.

2 Cancel: Stops the current operation, restores default settings, and clears the current photo

selection.

3 OK: Selects a menu setting, value, or photo.

4 Scan: From the Home screen, opens the Scan Menu. When viewing screens other than the

Home screen, selects options related to the current display.

5 Photo: From the Home screen, opens the Photo Menu. When viewing screens other than the

Home screen, selects options related to the current display.

Get to know the HP Photosmart

6 Copy: From the Home screen, opens the Copy Menu. When viewing screens other than the

Home screen, selects options related to the current display.

Copy

6 Get to know the HP Photosmart

Page 9

3 Paper basics

You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes.

By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper. If you are using special papers, such as photo paper, transparency film, envelopes, or labels, or if you experience poor print quality using the automatic setting, you can manually set the paper size and type for print and copy jobs.

This section contains the following topics:

•

Recommended papers for photo printing Recommended papers for printing

•

Load media

•

Related topics

Information on paper” on page 12

“

Information on paper

The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results. In addition, follow these tips:

• Do not use paper that is too thin, that has a slick texture, or that stretches easily. It

can feed incorrectly through the paper path, causing paper jams.

• Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag.

• Do not leave unused photo paper in the input tray. The paper might start to curl, which

might reduce the quality of your printouts. Curled paper can also cause paper jams.

• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print

quality.

• Do not use paper that is heavily textured. It can cause graphics or text to print

improperly.

• Do not combine different paper types and paper sizes in the input tray; the entire stack

of paper in the input tray must be the same size and type.

• Store printed photos under glass or in a storage book to prevent bleeding over time

from high humidity.

Paper basics

12 Paper basics

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4Print

“Print documents” on page 13

“Print photos” on page 14

“Print envelopes” on page 21

“Print on specialty media” on page 21

“Print a Web page” on page 22

Related topics

Load media” on page 10

•“ Recommended papers for photo printing” on page 7

•“ Recommended papers for printing” on page 8

•“

Print

Print documents

Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features.

To print from a software application

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. If you need to change settings, click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

NOTE: When printing a photo, you must select options for the specific photo

paper and photo enhancement.

Print 13

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Chapter 4

5. Select the appropriate options for your print job by using the features available in the

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

Related topics

•“

Print photos

Advanced, Printing Shortcuts, Features, and Color tabs.

TIP: You can easily select the appropriate options for your print job by choosing

one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab. If necessary, you can adjust the settings here and save your custom settings as a new printing shortcut. To save a custom printing shortcut, select the shortcut and click Save As. To delete a shortcut, select the shortcut and click Delete.

Recommended papers for printing” on page 8 Load media” on page 10 View the print resolution” on page 24 Printing shortcuts” on page 24 Set the default print settings” on page 25 Stop the current job” on page 121

•“Print photos saved on your computer” on page 14 Print photos from a memory card” on page 17

•“

Print photos saved on your computer

To print a borderless image

1. Remove all paper from the input tray.

2. Place the photo paper print side down on the right side of the input tray.

3. On the File menu in your software application, click Print.

4. Make sure the product is the selected printer.

5. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

14 Print

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6. Click the Features tab.

7. In the Size list, click the size of photo paper loaded in the input tray.

If a borderless image can be printed on the specified size, the Borderless printing check box is enabled.

8. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

NOTE: You cannot print a borderless image if the paper type is set to Plain

paper or to a type of paper other than a photo paper.

9. Select the Borderless printing check box if it is not already checked.

If the borderless paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size.

10. Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the input tray. The paper might start

to curl, which could reduce the quality of your printout. Photo paper should be flat before printing.

To print a photo on photo paper

1. Load paper in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Basic Options area, from the Paper Type drop-down list, select More. Then,

select the appropriate photo paper type.

7. In the Resizing Options area, from the Size drop-down list, select More. Then, select

the appropriate paper size. If the paper size and paper type are not compatible, the printer software displays an

alert and allows you to select a different type or size.

Print photos 15

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Chapter 4

8. In the Basic Options area, select a high print quality, such as Best, from the Print

Quality drop-down list.

NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi

setting with supported types of photo paper. If Maximum dpi is not listed in the Print quality drop-down list, you can enable it from the Advanced tab. For more information, see “

Print using Maximum dpi” on page 23.

9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select

from the following options:

• Off: applies no HP Real Life Technologies to the image.

• Basic: enhances low-resolution images; moderately adjusts image sharpness.

10. Click OK to return to the Properties dialog box.

11. (Optional) If you want to print the photo in black and white, click the Color tab and

select the Print in grayscale check box. From the drop-down list, select one of the following options:

• High Quality: uses all the available colors to print your photo in grayscale. This

creates smooth and natural shades of gray.

• Black Ink Only: uses black ink to print your photo in grayscale. The gray shading

is created by varying patterns of black dots, which might result in a grainy image.

12. Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the input tray. The paper might start to

curl, which could reduce the quality of your printout. Photo paper should be flat before printing.

16 Print

Related topics

Recommended papers for photo printing” on page 7

•“

Load media” on page 10

•“

Print using Maximum dpi” on page 23

•“

View the print resolution” on page 24

•“

Printing shortcuts” on page 24

•“

Set the default print settings” on page 25

•“

Stop the current job” on page 121

•“

Page 19

Print photos from a memory card

▲ Do one of the following:

Print photo on small-size paper a. Load paper.

Load up to 10 x 15 cm (4 x 6 inch) photo paper in paper tray.

❑

b. Select project type.

Press button next to Photo on Home screen.

❑

Press button next to Memory Card Print.

❑

c. Insert memory.

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required)

2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card

3 CompactFlash (CF) types I and II

4 Front USB port (for storage devices)

Print photos 17

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d. Select photo.

Press button next to Select.

❑

Press same button to increase number of copies.

❑

Press OK.

❑

e. Print photo.

Press OK.

❑

Print photo on full-size paper a. Load paper.

Load full-size photo paper in paper tray.

❑

b. Select project type.

Press the button next to Photo on Home screen.

❑

Press the button next to Memory Card Print.

❑

18 Print

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c. Insert memory.

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required)

2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card

3 CompactFlash (CF) types I and II

4 Front USB port (for storage devices)

d. Select photo.

Press button next to Select.

❑

Press same button to increase the number of copies.

❑

Press OK.

❑

Press button next to Photo Size.

❑

Press button next to 8.5 x 11 to change paper size.

❑

e. Print photo.

Press Print.

❑

Print photos 19

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Print passport photos a. Load paper.

Load full-size photo paper in paper tray.

❑

b. Select project type.

Press button next to Photo on Home screen.

❑

Press button next to Passport Photo Print.

❑

c. Insert memory.

20 Print

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required)

2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card

3 CompactFlash (CF) types I and II

4 Front USB port (for storage devices)

d. Select photo.

Press button next to Select.

❑

Press same button to increase number of copies.

❑

Page 23

Press OK.

❑

Press button next to 2 x 2 inches to select paper size.

❑

e. Print photo.

Press OK.

❑

Related topics

Recommended papers for photo printing” on page 7

•“ Stop the current job” on page 121

•“

Print envelopes

With the HP Photosmart, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers.

To print a group of addresses on labels or envelopes

1. Print a test page on plain paper first.

2. Place the test page on top of the label sheet or envelope, and hold both up to the

light. Check the spacing for each block of text. Make adjustments as needed.

3. Load the labels or envelopes into the main input tray.

CAUTION: Do not use envelopes with clasps or windows. They can get stuck in

the rollers and cause paper jams.

4. Slide the paper-width guide inward against the stack of labels or envelopes until the

guide stops.

5. If you are printing on envelopes, do the following:

a. Display the print settings, and click the Features tab. b. In the Resizing Options area, click the appropriate envelope size in the Size list.

6. Click OK, and then click Print or OK in the Print dialog box.

Related topics

Paper basics” on page 7

•“ View the print resolution” on page 24

•“ Printing shortcuts” on page 24

•“ Set the default print settings” on page 25

•“ Stop the current job” on page 121

•“

Print on specialty media

To reverse an image for iron-on transfers

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

Print on specialty media 21

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Chapter 4

4. Click the Features tab.

5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer

from the list.

6. If the selected size is not what you want, click an appropriate size in the Size list.

7. Click the Advanced tab.

8. In the Features area, select the Mirror Image check box.

9. Click OK, and then click Print or OK in the Print dialog box.

NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input

tray one sheet at a time.

To print on transparencies

1. Load the transparency into the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Basic Options area, from the Paper Type drop-down list, select More. Then

select the appropriate paper type.

TIP: If you want to make notations on the back of the transparencies and erase

them later without scratching the original, click the Advanced tab, and select the Mirror Image check box.

7. In the Resizing Options area, from the Size drop-down list, select More. Then, select

an appropriate size.

8. Click OK, and then click Print or OK in the Print dialog box.

NOTE: The product automatically waits for transparencies to dry before

releasing them. Ink dries slower on film than on plain paper. Make sure you allow enough time for the ink to dry before handling the transparency.

Related topics

Paper basics” on page 7

•“

View the print resolution” on page 24

•“

Printing shortcuts” on page 24

•“

Set the default print settings” on page 25

•“

Stop the current job” on page 121

•“

Print a Web page

You can print a Web page from your Web browser on the HP Photosmart.

If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and how you want it printed. You can access HP Smart Web Printing from the toolbar in

22 Print

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Internet Explorer. For more information about HP Smart Web Printing, see the help file provided with it.

To print a Web page

1. Make sure you have paper loaded in the main input tray.

2. On the File menu in your Web browser, click Print.

The Print dialog box appears.

3. Make sure the product is the selected printer.

4. If your Web browser supports it, select the items on the Web page that you want to

include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As

laid out on screen, Only the selected frame, and Print all linked documents.

5. Click Print or OK to print the Web page.

TIP: To print Web pages correctly, you might need to set your print orientation to

Landscape.

Print using Maximum dpi

Use maximum dpi mode to print high-quality, sharp images.

To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only:

• HP Premium Plus Photo Paper

• HP Premium Photo Paper

• HP Advanced Photo Paper

• Photo Hagaki cards

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space.

To print in Maximum dpi mode

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. Click the Advanced tab.

6. In the Features area, select the Enable maximum dpi setting check box.

7. Click the Features tab.

8. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

Print using Maximum dpi 23

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Chapter 4

9. In the Print Quality drop-down list, click Maximum dpi.

NOTE: To find out what dpi the product will print based on the paper type and

print quality settings you selected, click Resolution.

10. Select any other print settings that you want, and then click OK.

Related topics

“

View the print resolution” on page 24

View the print resolution

The printer software displays the print resolution in dots per inch (dpi). The dpi varies according to the paper type and print quality that you select in the printer software.

To view the print resolution

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Paper Type drop-down list, select the type of paper that you have loaded.

7. In the Print Quality drop-down list, select the appropriate print quality setting for your

project.

8. Click the Resolution button to view the print resolution dpi for the paper type and

print quality combination you selected.

Printing shortcuts

Use printing shortcuts to print with print settings that you use often. The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list.

NOTE: When you select a printing shortcut the appropriate printing options are

automatically displayed. You can leave them as is, change them, or create your own shortcuts for commonly used tasks.

Use the Printing Shortcuts tab for the following print tasks:

• General Everyday Printing: Print documents quickly.

• Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm

(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.

• Paper-saving Printing: Print two-sided documents with mutliple pages on same

sheet to reduce paper usage.

• Photo Printing–With White Borders: Print a photo with a white border around the

edges.

24 Print

Page 27

• Fast/Economical Printing: Produce draft-quality printouts quickly.

• Presentation Printing: Print high-quality documents, including letters and

transparencies.

• Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart

manually.

To create a printing shortcut

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

4. Click the Printing Shortcuts tab.

5. In the Printing Shortcuts list, click a printing shortcut.

The print settings for the selected printing shortcut are displayed.

6. Change the print settings to those you want in the new printing shortcut.

7. Click Save as and type a name for the new printing shortcut, and then click Save.

The printing shortcut is added to the list.

To delete a printing shortcut

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

4. Click the Printing Shortcuts tab.

5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.

6. Click Delete.

The printing shortcut is removed from the list.

NOTE: Only the shortcuts that you have created can be deleted. The original HP

shortcuts cannot be deleted.

Set the default print settings

If there are settings that you frequently use for printing, you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application.

To change the default print settings

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Settings.

2. Make changes to the print settings, and click OK.

Set the default print settings 25

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Chapter 4

26 Print

Page 29

5 Scan

•“Scan to a computer” on page 27

Scan to a memory card” on page 28

•“

Scan and reprint photos” on page 35

•“

Scan to a computer

To scan to a computer

1. Load original.

a. Lift lid on product.

Scan

b. Load original print side down on right front corner of glass.

Scan 27

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Chapter 5

c.Close lid.

2. Connect to computer.

3. Start scan.

a. Press button next to Scan. b. Press button next to Scan to PC.

Related topics

Stop the current job” on page 121

“

Scan to a memory card

To save a scan to a memory card

1. Load original.

a. Lift lid on product.

Scan

28 Scan

b. Load original print side down on right front corner of glass.

Page 31

c.Close lid.

2. Select Scan.

a. Press button next to Scan. b. Press button next to Scan to Memory Card.

3. Insert memory.

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required)

2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card

3 CompactFlash (CF) types I and II

4 Front USB port (for storage devices)

4. Start scan.

▲ Press button next to Scan to Memory Card.

Related topics

Stop the current job” on page 121

“

Scan

Scan to a memory card 29

Page 32

Scan

Chapter 5

30 Scan

Page 33

6Copy

•“Copy text or mixed documents” on page 31

Copy photos (reprint)” on page 35

•“

Copy text or mixed documents

▲ Do one of the following:

Black and White copy a. Load paper.

Load full-size paper in paper tray.

❑

b. Load original.

Lift lid on product.

❑

Copy 31

Copy

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Chapter 6

Load original print side down on right front corner of glass.

❑

Close lid.

❑

c.Select Copy.

Press button next to Copy.

❑

Press button next to Black Copy .

❑

Press button next to Actual Size.

❑

Press button next to Copies to increase number of copies to two.

❑

d. Start copy.

Press OK.

❑

Copy

32 Copy

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Color copy a. Load paper.

Load full-size paper in paper tray.

❑

b. Load original.

Lift lid on product.

❑

Load original print side down on right front corner of glass.

❑

Close lid.

❑

c. Select Copy.

Press button next to Copy.

❑

Press button next to Color Copy .

❑

Copy

Copy text or mixed documents 33

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Chapter 6

Press button next to Actual Size.

❑

Press button next to Copies to increase number of copies to two.

❑

d. Start copy.

Press OK.

❑

Related topics

Change the copy settings” on page 34

•“ Stop the current job” on page 121

•“

Change the copy settings

To set the paper size from the control panel

1. Press the button next to Copy.

2. Select the copy type.

3. Press the button next to 8.5 x 11 Plain.

To set the copy size from the control panel

1. Press the button next to Copy.

2. Select the copy type.

3. Press the button next to Actual Size.

Copy

To set the number of copies from the control panel

1. Press the button next to Copy.

2. Select the copy type.

3. Press the button next to Copies to increase the number of copies.

34 Copy

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7 Reprint photos

To reprint an original photo

1. Load paper.

▲ Load up to 13 x 18 cm (5 x 7 inch) photo paper in paper tray.

2. Select project type.

a. Press button next to Photo on Home screen. b. Press button next to Photo Original Reprint. c. Press OK.

3. Load original.

a. Lift lid on product.

Reprint photos 35

Reprint photos

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Chapter 7

b. Load original print side down on right front corner of glass.

c.Close lid.

4. Reprint photo.

a.Press OK. b.Press Prints to increase number of copies to two. c.Press OK.

Related topics

Stop the current job” on page 121

“

Reprint photos

36 Reprint photos

Page 39

8 Save photos

You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer’s hard drive for advanced photo editing, sharing photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP Photosmart.

NOTE: The HP Photosmart must be connected to a computer that has the

HP Photosmart Software installed on it.

To save photos

1. Insert your memory card into the appropriate slot on the product.

The software opens on your computer.

2. Follow the onscreen prompts on your computer to save the photos to your computer.

NOTE: Only images that were not previously saved are copied to your computer.

Save photos

Save photos 37

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Save photos

Chapter 8

38 Save photos

Page 41

9 Work with cartridges

• Check the estimated ink levels Replace the cartridges

• Order ink supplies

• Cartridge warranty information

•

Check the estimated ink levels

You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that

has been used in another printer, the ink level indicator might be inaccurate or unavailable.

NOTE: Ink level warnings and indicators provide estimates for planning purposes

only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until the print quality is unacceptable.

NOTE: Ink from the cartridges is used in the printing process in a number of different

ways, including in the initialization process, which prepares the product and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see

www.hp.com/go/inkusage.

Work with cartridges

To check the ink levels from the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button.

The Printer Toolbox appears.

2. Click the Estimated Ink Level tab.

The estimated ink levels for the ink cartridges appear.

Related topics

Order ink supplies” on page 42

“

Work with cartridges 39

Page 42

Chapter 9

Replace the cartridges

To replace the cartridges

1. Check that power is on.

2. Remove cartridge.

a. Open cartridge access door.

Work with cartridges

Wait for print carriage to move to center of the product.

b. Lightly press down on the cartridge to release it, then remove it from slot.

1 Cartridge slot for tri-color cartridge

2 Cartridge slot for black cartridge

40 Work with cartridges

Page 43

3. Insert new cartridge.

a. Remove cartridge from packaging. b. Remove plastic tape by using the pink pull tab.

c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place.

Work with cartridges

d. Close cartridge door.

4. Align cartridges.

a. When prompted, press OK to print a cartridge alignment page. b. Load page print side down on right front corner of glass, and then press OK to

scan page.

c. Remove alignment page and recycle or discard it.

Replace the cartridges 41

Page 44

Chapter 9

Related topics

Order ink supplies” on page 42

•“ Ink-backup mode” on page 42

•“

Order ink supplies

To learn which HP supplies work with your product, order supplies online, or create a printable shopping list, open HP Solution Center, and select the online shopping feature.

Cartridge information and links to online shopping also appear on ink alert messages. In addition, you can find cartridge information and order online by visiting

supplies.

NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not

supported in your country/region, contact a local HP reseller for information about purchasing cartridges.

Work with cartridges

Ink-backup mode

Use the ink-backup mode to operate the HP Photosmart with only one print cartridge. The ink-backup mode is initiated when a print cartridge is removed from the print cartridge carriage. During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as copying or scanning an original).

www.hp.com/buy/

NOTE: When the HP Photosmart operates in ink-backup mode, a message is

displayed on screen. If the message is displayed and two print cartridges are installed in the product, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed.

For more information about ink-backup mode, see the following topics:

•

Ink-backup mode output Exit ink-backup mode

•

Ink-backup mode output

Printing in ink-backup mode slows the HP Photosmart and affects the quality of printouts.

Installed print cartridge Result

Black print cartridge Colors print as grayscale.

Tri-color print cartridge Colors print but black is grayed and is not a true black.

Photo print cartridge Colors print as grayscale.

NOTE: HP does not recommend using the photo print cartridge for ink-backup mode.

42 Work with cartridges

Page 45

Exit ink-backup mode

Install two print cartridges in the HP Photosmart to exit ink-backup mode.

For information about installing a print cartridge, see “

on page 40.

Cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/ MM/DD format, may be found on the product as indicated:

Replace the cartridges”

Work with cartridges

For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product.

Cartridge warranty information 43

Page 46

Work with cartridges

Chapter 9

44 Work with cartridges

Page 47

10 Solve a problem

This section contains the following topics:

HP support

• Uninstall and reinstall the software

• Setup troubleshooting

• Print quality troubleshooting

• Print troubleshooting

• Memory card troubleshooting

• Copy troubleshooting

• Scan troubleshooting

• Errors

•

HP support

• Support process HP support by phone

• Additional warranty options

•

Support process

If you have a problem, follow these steps:

1. Check the documentation that came with the product.

2. Visit the HP online support Web site at

available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features:

• Fast access to qualified online support specialists

• Software and driver updates for the product

• Valuable product and troubleshooting information for common problems

• Proactive product updates, support alerts, and HP newsgrams that are available

when you register the product

3. Call HP support. Support options and availability vary by product, country/region, and

language.

www.hp.com/support. HP online support is

Solve a problem

HP support by phone

Phone support options and availability vary by product, country/region, and language.

This section contains the following topics:

•

Phone support period Placing a call

• Support phone numbers

• After the phone support period

•

Solve a problem 45

Page 48

Chapter 10

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to

www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

• Product name (HP Photosmart C4600 series)

• Serial number (located on the back or bottom of the product)

• Messages that appear when the situation occurs

• Answers to these questions:

◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time

that this situation began?

◦ Did anything else occur prior to this situation (such as a thunderstorm, product

was moved, etc.)?

For the list of support phone numbers, see “

Support phone numbers” on page 46.

Support phone numbers

The support phone numbers and associated costs listed here are those in effect at the time of publication and are applicable only for calls made on a land line. Different rates may apply for mobile phones.

Solve a problem

46 Solve a problem

Page 49

For the most current HP list of telephone support numbers and call costs information, see

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Page 50

Chapter 10

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP Photosmart at additional costs. Go to

www.hp.com/support, select your country/region and language, then explore the services

and warranty area for information about the extended service plans.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart.

To uninstall and reinstall the software

1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control

Panel).

2. Double-click Add/Remove Programs (or click Uninstall a program).

3. Select HP Photosmart All-in-One Driver Software, and then click Change/

Remove.

Follow the onscreen instructions.

4. Disconnect the product from your computer.

5. Restart your computer.

www.hp.com/support. Contact your

Solve a problem

6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the

7. Follow the onscreen instructions and the instructions provided in the Setup Guide that

48 Solve a problem

NOTE: It is important that you disconnect the product before restarting your

computer. Do not connect the product to your computer until after you have reinstalled the software.

Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the

CD-ROM drive and double-click it.

NOTE: When the computer is turned on, a software group called the Terminate

and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, that are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up.

came with the product.

Page 51

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and

Scan Document), the software has been properly installed.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1. Disconnect the USB cable from the computer.

2. Uninstall the software (if you have already installed it).

3. Restart your computer.

4. Turn off the product, wait one minute, then restart it.

5. Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the

software installation screen.

This section contains the following topics:

•

The product will not turn on I connected the USB cable, but I am having problems using the product with my

• computer

After setting up the product, it does not print

• When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

• The Minimum System Checks screen appears

• I received a message that an Unknown Error has occurred

•

Setup troubleshooting 49

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Page 52

Chapter 10

• A red X appears on the USB connect prompt The registration screen does not appear

•

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on.

•

Solution 1: Make sure you use the power cord that came with the product Solution 2: Reset the product

• Solution 3: Press the On button more slowly

• Solution 4: Contact HP to replace the power supply

• Solution 5: Contact HP support for service

•

Solution 1: Make sure you use the power cord that came with the product

Solution:

• Make sure the power cord is firmly connected to both the product and the power

adapter. Plug the power cord into a power outlet, surge protector, or power strip.

Solve a problem

50 Solve a problem







1 Power connection

2 Power cord and adapter

3 Power outlet

• If you are using a power strip, make sure the power strip is turned on. Or, try

plugging the product directly into a power outlet.

• Test the power outlet to make sure it is working. Plug in an appliance that you

know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

• If you plugged the product into a switched outlet, make sure the outlet is switched

on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause: The product was not being used with the power cord provided.

If this did not solve the issue, try the next solution.

Page 53

Solution 2: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Solution 3: Press the On button more slowly

Solution: The product might not respond if you press the On button too quickly.

Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off.

CAUTION: If the product still does not turn on, it might have a mechanical failure.

Unplug the product from the power outlet.

Contact HP support for service.

Go to:

www.hp.com/support. If prompted, choose your country/region, and then

click Contact HP for information on calling for technical support.

Cause: You pressed the On button too quickly.

If this did not solve the issue, try the next solution.

Solution 4: Contact HP to replace the power supply

Solution: Contact HP support to request a power supply for the product.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The power supply was not intended for use with this product.

If this did not solve the issue, try the next solution.

Solution 5: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions

and are still having a problem, contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

Setup troubleshooting 51

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Page 54

Chapter 10

I connected the USB cable, but I am having problems using the product with my computer

Solution: You must first install the software that came with the product before

connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions.

Once you have installed the software, connecting your computer to the product with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the product. You can connect to any USB port on the back of your computer.

Solve a problem

52 Solve a problem

After setting up the product, it does not print

For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the product.

Cause: The USB cable was connected before the software was installed. Connecting the USB cable before you are prompted can cause errors.

Solution:

• Look at the On button located on the product. If it is not lit, the product is turned

off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

• Make sure the print cartridges are installed.

• Make sure you have paper loaded in the input tray.

• Make sure that the product does not have a paper jam.

• Check that the print carriage is not jammed.

Open the front access door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn off the product, and then turn it on again.

• Print a test page to see if the product can print and is communicating with the

computer.

Page 55

• Make sure that the print queue is not paused. If it is, choose the appropriate setting

to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

• Check the USB cable. If you are using an older cable, it might not be working

properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

• Make sure your computer is USB ready and that you are using a supported

operating system. For more information, see the Readme file.

• Check the connection from the product to your computer. Verify that the USB

cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product, and then turn it on again.

• If you are connecting the product through a USB hub, make sure the hub is turned

on. If the hub is on, try connecting directly to your computer.

• Check other printers or scanners. You might need to disconnect older products

from your computer.

• Try connecting the USB cable to another USB port on your computer. After you

check the connections, try restarting your computer. Turn off the product, and then turn it on again.

• After you check the connections, try restarting your computer. Turn off the

product, and then turn it on again.

• If necessary, remove and then install the software you installed with the product

again. For more information, see “

Uninstall and reinstall the software”

on page 48.

For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product.

Cause: The product and computer were not communicating with each other.

Setup troubleshooting 53

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Page 56

Chapter 10

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1. On the Windows taskbar, click Start.

2. Depending on your operating system, do one of the following:

• In Windows Vista: In Start Search, type d:\setup.exe, and then press Enter.

• In Windows XP: Click Run (or click Accessories, and then Run). When the Run dialog box appears, type d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

Cause: The installation failed to run automatically.

The Minimum System Checks screen appears

Solution: Click Details to see what the specific problem is, and then correct the

problem before attempting to install the software.

Cause: Your system did not meet the minimum requirements to install the software.

Solve a problem

I received a message that an Unknown Error has occurred

Solution: Uninstall the software completely, and then reinstall it.

To uninstall the software and reset the product

1. Disconnect and reset the product.

To disconnect and reset the product a. Make sure the product is turned on. b. Press the On button to turn off the product. c. Disconnect the power cord from the back of the product. d. Reconnect the power cord to the back of the product. e. Press the On button to turn on the product.

2. Uninstall the software completely.

NOTE: It is important that you follow the uninstall procedure carefully to

ensure you have removed the software completely from the computer, before reinstalling it.

To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just

Control Panel).

b. Double-click Add/Remove Programs (or click Uninstall a program).

54 Solve a problem

Page 57

c. Remove all the items that are related to the HP Photosmart Software.

CAUTION: If the computer is manufactured by HP or Compaq, do not

remove any applications other than those listed below.

• HP Imaging device functions

• HP Document Viewer

• HP Photosmart Essential

• HP Image Zone

• HP Photo and imaging gallery

• HP Photosmart, Officejet, Deskjet (with the product name and software version number)

• HP Software update

• HP Share to Web

• HP Solution Center

•HP Director

• HP Memories Disk Greeting Card Creator 32

d.Go to C:\Program Files\HP or C:\Program Files\Hewlett-

Packard (for some older products) and delete the Digital Imaging

folder.

e.Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.

3. Turn off programs that run in the background.

NOTE: When the computer is turned on, a software group called the

Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, but are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up.

To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following:

• In Windows Vista: In Start Search, type MSCONFIG, and then press Enter.

When the User Account Control dialog box appears, click Continue.

• In Windows XP: Click Run. When the Run dialog box appears, type MSCONFIG, and then press Enter.

The MSCONFIG utility application appears.

c. Click the General tab. d. Click Selective Startup. e. If there is a check mark next to Load Startup Items, click the check mark to

remove it.

f. Click the Services tab, and select the Hide All Microsoft Services box. g. Click Disable all.

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Solve a problem

h. Click Apply, and then click Close.

NOTE: If you receive a message stating Access is denied while making

changes, click OK and continue. The message will not prevent you from making the changes.

i. Click Restart to apply the changes to the computer during the next restart.

After the computer restarts, the You’ve used system configuration utility

to make changes to the way windows starts message appears.

j. Click the check box next to Do not show this message again.

4. Run the Disk Cleanup utility to delete temporary files and folders.

To run the Disk Cleanup utility a. On the Windows taskbar, click Start, click Programs or All Programs, and

then click Accessories.

b. Click System Tools, and then click Disk Cleanup.

The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete.

c. Select the appropriate check boxes to remove the unnecessary components.

More information about the Disk Cleanup utility

The Disk Cleanup utility frees hard disk space on your computer by doing the following:

• Deleting temporary Internet files

• Deleting downloaded program files

• Emptying the Recycle Bin

• Deleting files from your temporary folder

• Deleting files created by other Windows tools

• Removing optional Windows components that you do not use

d. After selecting the components to remove, click OK.

5. Install the software.

To install the software a. Insert software CD into the CD-ROM drive of the computer.

b. Follow the prompts on the computer screen to install the software.

6. Try using the product again.

Cause: The source of the error was unknown.

56 Solve a problem

The software installation will start automatically.

NOTE: If the installation does not run automatically, from the Windows

Start menu, click Start Search (or Run). In the Start Search (or Run

dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.)

Page 59

A red X appears on the USB connect prompt

Solution: Check that the product is turned on, and then try the USB connection

again.

To retry the USB connection

1. Verify that the USB cable is set up properly as follows:

• Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port.

• Do not attach the USB cable to a keyboard.

• Verify that the USB cable is 3 meters (9.8 feet) or less in length.

• If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.

2. Unplug the product power cord, and then plug it in again.

3. Verify that the USB cable and power cord are plugged in.

4. Click Retry to retry the connection.

5. Continue with the installation and restart the computer when prompted.

Cause: The USB connection between the product and the computer failed.

The registration screen does not appear

Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C4600 series, and then clicking Product Registration.

Cause: The registration screen did not launch automatically.

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Chapter 10

Print quality troubleshooting

Use this section to solve these print quality problems:

•

Wrong, inaccurate, or bleeding colors Ink is not filling the text or graphics completely

• The printout has a horizontal band of distortion near the bottom of a borderless print

• Printouts have horizontal streaks or lines

• Printouts are faded or have dull colors

• Printouts seem blurry or fuzzy

• Printouts have vertical streaks

• Printouts are slanted or skewed

• Ink streaks on the back of the paper

• The text edges are jagged

•

Wrong, inaccurate, or bleeding colors

If your printout has one of the following print quality problems, try the solutions in this section for help.

• Colors look different than what you expected.

For example, the colors in your graphic or photo look one way on your computer screen but print out differently, or magenta was replaced with cyan in your printout.

• Colors run into each other, or look like they are smeared on the page. The edges

might have a feathering appearance instead of being sharp and defined.

Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.

•

Solution 1: Make sure you are using genuine HP print cartridges Solution 2: Make sure paper is loaded correctly in the input tray

• Solution 3: Check the paper type

• Solution 4: Check to see if the product is in ink-backup mode

Solve a problem

• Solution 5: Check the print settings

• Solution 6: Clean or replace the print catridges

•

Solution 1: Make sure you are using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP print cartridges were being used.

58 Solve a problem

Page 61

If this did not solve the issue, try the next solution.

Solution 2: Make sure paper is loaded correctly in the input tray

Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too

thick.

• Load paper with the side you want to print on facing down. For example, if you

are loading glossy photo paper, load the paper with the glossy side down.

• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is

too close to the print head during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.

For more information, see:

“

Load media” on page 10

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print

cartridges is unnecessary.

For more information, see:

•“

Recommended papers for printing” on page 8 Information on paper” on page 12

•“

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 4: Check to see if the product is in ink-backup mode

Solution: Check to see if the the product is printing in ink-backup mode, with only

one print cartridge installed.

If the product is in ink-backup mode, text and photo quality will differ from those printed when using both print cartridges.

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If you are satisfied with the print quality, continue printing in ink-backup mode. Or, replace the missing print cartridge.

For more information, see:

•“

Ink-backup mode” on page 42 Replace the cartridges” on page 40

•“

Cause: A print cartridge was missing and the product was printing in ink-backup mode.

If this did not solve the issue, try the next solution.

Solution 5: Check the print settings

Solution: Check the print settings.

• Check the print settings to see if the color settings are incorrect.

For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.

• Check the print quality setting and make sure it matches the type of paper loaded

in the product. You might need to choose a lower print quality setting, if colors are running into

each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Premium Photo Papers, is loaded in the input tray.

Solve a problem

NOTE: On some computer screens, colors might appear differently than they do

when printed on paper. In this case, there is nothing wrong with the product, print settings, or print cartridges. No further troubleshooting is required.

For more information, see:

•“

Recommended papers for printing” on page 8 Recommended papers for photo printing” on page 7

•“

Cause: The print settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 6: Clean or replace the print catridges

Solution: Check the estimated ink levels in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the

60 Solve a problem

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self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information, see:

“

Check the estimated ink levels” on page 39

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

Ink is not filling the text or graphics completely

Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank.

•

Solution 1: Check the print settings Solution 2: Check the paper type

• Solution 3: Make sure you are using genuine HP print cartridges

• Solution 4: Check the print catridges

• Solution 5: Replace the print cartridge

•

Solution 1: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in

the input tray.

• Check the quality setting. Use a higher quality setting to increase the amount of

ink used for printing.

For more information, see:

“

Print using Maximum dpi” on page 23

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

NOTE: There is no problem with the ink supplies and replacing the print

cartridges is unnecessary.

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Chapter 10

For more information, see:

•“

Recommended papers for printing” on page 8 Information on paper” on page 12

•“

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 3: Make sure you are using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP print cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 4: Check the print catridges

Solve a problem

Solution 5: Replace the print cartridge

62 Solve a problem

Solution: Check the estimated ink levels in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information, see:

“

Check the estimated ink levels” on page 39

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

If this did not solve the issue, try the next solution.

Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.

Page 65

NOTE: During ink-backup mode, the product can only print jobs from the

computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: The print cartridge was damaged.

The printout has a horizontal band of distortion near the bottom of a borderless print

Try the following solutions if your borderless print has a blurry band or line on the bottom of it.

•

Solution 1: Check the paper type Solution 2: Use a higher print quality setting

• Solution 3: Rotate the image

•

Solution 1: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

NOTE: There is no problem with the ink supplies and replacing the print

cartridges is unnecessary.

For more information, see:

•“

Recommended papers for printing” on page 8 Information on paper” on page 12

•“

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 2: Use a higher print quality setting

Solution: Check the quality setting. Use a higher quality setting to increase the

amount of ink used for printing.

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NOTE: For maximum dpi resolution, go to the Advanced tab, and then select

Enabled from the Maximum dpi drop-down list.

For more information, see:

“

Print using Maximum dpi” on page 23

Cause: The print quality setting was set too low.

If this did not solve the issue, try the next solution.

Solution 3: Rotate the image

Solution: If the problem persists, use the software you installed with the product or

another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page.

Cause: The photo image had odd hues printed near the bottom of the page.

Printouts have horizontal streaks or lines

Try the following solutions if your printout has lines, streaks, or marks on it that run across the width of the page.

•

Solution 1: Make sure the paper is loaded correctly Solution 2: Use a higher print quality setting

• Solution 3: If the print cartridge was dropped, wait for it to recover

• Solution 4: Clean the print cartridge nozzles

• Solution 5: Check the print cartridges

• Solution 6: Replace the print cartridge

•

Solution 1: Make sure the paper is loaded correctly

Solve a problem

Solution 2: Use a higher print quality setting

64 Solve a problem

Solution: Make sure that the paper is loaded correctly in the input tray.

For more information, see:

“

Load media” on page 10

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

NOTE: For maximum dpi resolution, go to the Advanced tab, and then select

Enabled from the Maximum dpi drop-down list.

For more information, see:

“

Print using Maximum dpi” on page 23

Page 67

Cause: The print quality setting was set too low.

If this did not solve the issue, try the next solution.

Solution 3: If the print cartridge was dropped, wait for it to recover

Solution: Allow 30 minutes for the print cartridge to recover.

Cause: A tri-color or photo print cartridge was jarred or handled roughly during

installation.

If this did not solve the issue, try the next solution.

Solution 4: Clean the print cartridge nozzles

Solution: Check the print cartridges. If it looks as though there are fibers or dust

around the ink nozzles, clean the ink nozzle area of the print cartridge.

Cause: The print cartridge nozzles needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 5: Check the print cartridges

Solution: Check the estimated ink levels in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

For more information, see:

“

Check the estimated ink levels” on page 39

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

If this did not solve the issue, try the next solution.

Solution 6: Replace the print cartridge

Solution: Replace the indicated print cartridge. You can also remove the indicated

print cartridge and print using ink-backup mode.

NOTE: During ink-backup mode, the product can only print jobs from the

computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

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Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: The print cartridge was damaged.

Printouts are faded or have dull colors

Try the following solutions if the colors in your printout are not as bright and intense as you expected.

•

Solution 1: Check the print settings Solution 2: Check the paper type

• Solution 3: If you are making a copy, place a protective sheet on the glass

• Solution 4: Clean the glass

• Solution 5: Check the print catridges

• Solution 6: Replace the print cartridge

•

Solution 1: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in

the input tray.

• Check the quality setting. Use a higher quality setting to increase the amount of

ink used for printing.

For more information, see:

“

Print using Maximum dpi” on page 23

Solve a problem

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

NOTE: There is no problem with the ink supplies and replacing the print

cartridges is unnecessary.

66 Solve a problem

Page 69

For more information, see:

•“

Recommended papers for printing” on page 8 Information on paper” on page 12

•“

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 3: If you are making a copy, place a protective sheet on the glass

Solution: If you are making a copy, try placing one or more clear plastic sheet

protectors directly on the glass, and then place the original print side down on top of the sheet protectors.

Cause: The quality of the original was poor.

If this did not solve the issue, try the next solution.

Solution 4: Clean the glass

Solution: Clean the glass and lid backing.

Cause: Debris might be stuck on the glass or on the back of the document lid; this

causes poor copy quality and slows down processing.

If this did not solve the issue, try the next solution.

Solution 5: Check the print catridges

Solution: Check the estimated ink levels in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

To clean the print cartridges from the HP Photosmart Software

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties

dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

The Printer Toolbox appears.

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4. Click the Device Services tab.

5. Click Clean the Print Cartridges.

6. Follow the prompts until you are satisfied with the quality of the output, and then

click Done.

7. Follow the prompts until you are satisfied with the quality of the output, and then

click Done. There are three stages of cleaning. Each stage lasts from one to two minutes,

uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor.

If print quality still seems poor after you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge.

For more information, see:

“

Check the estimated ink levels” on page 39

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

If this did not solve the issue, try the next solution.

Solution 6: Replace the print cartridge

Solution: Replace the indicated print cartridge. You can also remove the indicated

print cartridge and print using ink-backup mode.

NOTE: During ink-backup mode, the product can only print jobs from the

computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

Solve a problem

• If the end of warranty date has not been reached, contact HP support. Go to

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: The print cartridge was damaged.

Printouts seem blurry or fuzzy

Try the following solutions if your printout is not sharp or unclear.

TIP: After reviewing the solutions in this section, you can go to HP's website to see

if there is additional troubleshooting help. For more information, go to:

support.

• Solution 1: Check the print settings Solution 2: Use a higher quality image

• Solution 3: Print the image in a smaller size

•

www.hp.com/

68 Solve a problem

Page 71

Solution 1: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in

the input tray.

• Check the quality setting. Use a higher quality setting to increase the amount of

ink used for printing.

For more information, see:

“

Print using Maximum dpi” on page 23

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Use a higher quality image

Solution: Use a higher resolution image.

If you are printing a photo or graphic,and the resolution is too low, it will be blurry or fuzzy when printed.

If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed.

Cause: The resolution of the image was low.

If this did not solve the issue, try the next solution.

Solution 3: Print the image in a smaller size

Solution: Reduce the size of the image and then print it.

If you are printing a photo or graphic, and the print size is set too high, it will be blurry or fuzzy when printed.

If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed.

Cause: The image was printed in a larger size.

Printouts have vertical streaks

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Print quality troubleshooting 69

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Chapter 10

NOTE: There is no problem with the ink supplies and replacing the print

cartridges is unnecessary.

For more information, see:

•“

Recommended papers for printing” on page 8 Information on paper” on page 12

•“

Cause: The wrong kind of paper was loaded in the input tray.

Printouts are slanted or skewed

Try the following solutions if your printout does not appear straight on the page.

•

Solution 1: Make sure the paper is loaded correctly

•

Solution 2: Make sure only one type of paper is loaded

•

Solution 3: Ensure that the rear door is securely installed

Solution 1: Make sure the paper is loaded correctly

Solution: Make sure that the paper is loaded correctly in the input tray.

For more information, see:

“

Load media” on page 10

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution 2: Make sure only one type of paper is loaded

Solve a problem

Solution 3: Ensure that the rear door is securely installed

70 Solve a problem

Solution: Load only one type of paper at a time.

Cause: More than one type of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution: Make sure that the rear door is securely installed.

If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place.

Cause: The rear door was not securely installed.

Page 73

Ink streaks on the back of the paper

Try the following solutions if there is smeared ink on the back of your printout.

•

Solution 1: Print on a page of plain paper Solution 2: Wait while the ink dries

•

Solution 1: Print on a page of plain paper

Solution: Print one or several pages of plain paper to soak up any excess ink in

the product.

To remove excess ink using plain paper

1. Load several sheets of plain paper in the input tray.

2. Wait five minutes.

3. Print a document with little or no text.

4. Check the back of the paper for ink. If there is still ink on the back of the paper,

try printing on another page of plain paper.

Cause: Ink accumulated inside the product, where the back of the paper rests during printing.

If this did not solve the issue, try the next solution.

Solution 2: Wait while the ink dries

Solution: Wait at least thirty minutes for the ink inside the product to dry, then try

the print job again.

Cause: The excess ink in the product needed to dry out.

The text edges are jagged

Try the following solutions if the text in your printouts is not sharp and the edges are rough.

•

Solution 1: Use TrueType or OpenType fonts Solution 2: Align the print cartridges

•

Solution 1: Use TrueType or OpenType fonts

Solution: Use TrueType or OpenType fonts to ensure that the product is able to

print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.

TrueType icon

Cause: The font was a custom size.

Solve a problem

OpenType icon

Print quality troubleshooting 71

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Chapter 10

Solve a problem

Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed.

If this did not solve the issue, try the next solution.

Solution 2: Align the print cartridges

Solution: Align the print cartridges.

To align the print cartridges from the HP Photosmart Software

1. Load letter or A4 unused plain white paper into the input tray.

NOTE: If you have colored paper loaded in the input tray when you align the

print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties

dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

NOTE: You can also open the Printer Toolbox from the Print Properties

dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button.

The Printer Toolbox appears.

4. Click the Device Services tab.

5. Click Align the Print Cartridges.

6. When prompted, ensure plain white letter or A4 paper is loaded in the input tray,

then press the button next to OK.

NOTE: If you have colored paper loaded in the input tray when you align the

print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.

The product prints a print cartridge alignment sheet.

7. Load the page print side down on the right front corner of the glass, and then

press the button next to OK to scan the page. When the On button stops flashing, the alignment is complete and the page can

be removed. Recycle or discard the page.

Cause: The print cartridges needed to be aligned.

72 Solve a problem

Page 75

Print troubleshooting

Use this section to solve these printing problems:

•

Envelopes print incorrectly The product prints meaningless characters

• The pages in my document came out in the wrong order

• The margins are not printing as expected

• A blank page came out while printing

•

Envelopes print incorrectly

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•

Solution 1: Load the stack of envelopes correctly Solution 2: Check the envelope type

• Solution 3: Tuck the flaps to avoid paper jams

•

Solution 1: Load the stack of envelopes correctly

Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing

up and to the left.

Make sure that you remove all paper from the input tray before loading the envelopes.

Cause: A stack of envelopes was loaded incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Check the envelope type

Solution: Do not use shiny or embossed envelopes or envelopes that have clasps

or windows.

Cause: The wrong type of envelope was loaded.

If this did not solve the issue, try the next solution.

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Chapter 10

Solution 3: Tuck the flaps to avoid paper jams

Solution: To avoid paper jams, tuck the flaps inside the envelopes.

Cause: The flaps might get caught in the rollers.

The product prints meaningless characters

•

Solution 1: Reset the product Solution 2: Print a previously saved version of the document

•

Solution 1: Reset the product

Solution: Turn off the product and your computer for 60 seconds, then turn them

both on and try printing again.

Cause: There was no available memory in the product.

If this did not solve the issue, try the next solution.

Solution 2: Print a previously saved version of the document

Solution: Try printing another document from the same software application. If this

works, then try printing a previously saved version of the document that is not corrupt.

Cause: The document was corrupt.

The pages in my document came out in the wrong order

Solution: Print the document in reverse order. When the document finishes

Solve a problem

printing, the pages will be in correct order.

Cause: The print settings were set to print the first page of your document first. Because of the way the paper feeds through the product, the first page will be print side up at the bottom of the stack.

The margins are not printing as expected

•

Solution 1: Check the printer margins Solution 2: Verify the paper size setting

• Solution 3: Load the stack of paper correctly

• Solution 4: Load a stack of envelopes correctly in the input tray

•

74 Solve a problem

Page 77

Solution 1: Check the printer margins

Solution: Check the printer margins.

Make sure the margin settings for the document do not exceed the printable area of the product.

To check your margin settings

1. Preview your print job before sending it to the product.

In most software applications, click the File menu, and then click Print Preview.

2. Check the margins.

The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software.

3. Cancel the print job if the margins are not satisfactory, and then adjust the margins

in your software application.

Cause: The margins were not set correctly in your software application.

If this did not solve the issue, try the next solution.

Solution 2: Verify the paper size setting

Solution: Verify that you have selected the proper paper size setting for your

project. Make sure that you have loaded the correct paper size in the input tray.

Cause: The paper size setting might not have been set correctly for the project you were printing.

If this did not solve the issue, try the next solution.

Solution 3: Load the stack of paper correctly

Solution: Remove the stack of paper from the input tray, reload the paper, and then

slide the paper width guide inward until it stops at the edge of the paper.

For more information, see:

“

Load media” on page 10

Cause: The paper guides were not positioned correctly.

If this did not solve the issue, try the next solution.

Solution 4: Load a stack of envelopes correctly in the input tray

Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing

up and to the left.

Print troubleshooting 75

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Chapter 10

Make sure that you remove all paper from the input tray before loading the envelopes.

Cause: A stack of envelopes was loaded incorrectly.

A blank page came out while printing

•

Solution 1: Remove any extra pages or lines at the end of the document Solution 2: Load paper in the input tray

• Solution 3: Check the print cartridge

•

Solution 1: Remove any extra pages or lines at the end of the document

Solution: Open the document file in your software application and remove any extra

pages or lines at the end of the document.

Cause: The document you were printing contained an additional blank page.

If this did not solve the issue, try the next solution.

Solve a problem

Solution 2: Load paper in the input tray

Solution 3: Check the print cartridge

76 Solve a problem

Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray.

Cause: The product picked up two sheets of paper.

If this did not solve the issue, try the next solution.

Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still

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covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Cause: The protective plastic tape was only partially removed from the print cartridge.

Memory card troubleshooting

Use this section to solve these memory card problems:

•

My memory card no longer works in my digital camera The On button is blinking

• The product does not read the memory card

• The photos on the memory card do not transfer to my computer

•

My memory card no longer works in my digital camera

Solution: Reformat your memory card in your camera or format your memory card

on a Windows computer by selecting the FAT format. For more information, see the documentation that came with your digital camera.

Cause: You formatted the card on a Windows XP computer. By default, Windows XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format. Digital cameras and other products use the FAT (FAT16 or FAT12) format and cannot recognize a FAT32 formatted card.

Solve a problem

Memory card troubleshooting 77

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The On button is blinking

•

Solution 1: Remove and reinsert the memory card

•

Solution 2: Remove the additional memory card

Solution 1: Remove and reinsert the memory card

Solution: Remove and reinsert the memory card. You might have inserted it

incorrectly. Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the Photo light turns on.

If the problem continues, the memory card might be defective.

Cause: The product detected an error with the memory card.

If this did not solve the issue, try the next solution.

Solution 2: Remove the additional memory card

Solution: Remove one of the memory cards. You can use only one memory card

at a time.

Cause: You had inserted more than one memory card.

The product does not read the memory card

•

Solve a problem

78 Solve a problem

Solution 1: Insert the memory card properly

•

Solution 2: Insert the memory card fully into the appropriate slot on the product

•

Solution 3: Remove the additional memory card

•

Solution 4: Reformat the memory card in your digital camera

Solution 1: Insert the memory card properly

Solution: Turn the memory card so that the label faces up and the contacts are

facing the product, and then push the card forward into the appropriate slot until the Photo light turns on.

If the memory card is not inserted properly, the product will not respond and the green Photo light (near the memory card slots) will blink rapidly.

After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit.

Cause: The memory card was inserted backwards or upside down.

If this did not solve the issue, try the next solution.

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Solution 2: Insert the memory card fully into the appropriate slot on the product

Solution: Make sure you fully insert the memory card into the appropriate slot on

the product.

If the memory card is not inserted properly, the product will not respond and the green Photo light (near the memory card slots) will blink rapidly.

After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit.

Cause: The memory card was not fully inserted in the appropriate slot on the product.

If this did not solve the issue, try the next solution.

Solution 3: Remove the additional memory card

Solution: You can insert only one memory card at a time.

If more than one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem.

Cause: Multiple memory cards were inserted in the product.

If this did not solve the issue, try the next solution.

Solution 4: Reformat the memory card in your digital camera

Solution: Check the computer screen for an error message telling you that the

images on the memory card are corrupted.

If the file system on the card is corrupt, reformat the memory card in your digital camera. For more information, see the documentation that came with your digital camera.

CAUTION: Reformatting the memory card will delete any photos stored on the

card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.

Cause: The memory card file system was corrupted.

The photos on the memory card do not transfer to my computer

•

Solution 1: Install the product software Solution 2: Turn on the product

• Solution 3: Turn on the computer

• Solution 4: Check the connection from the product to your computer

•

Memory card troubleshooting 79

Solve a problem

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Chapter 10

Solution 1: Install the product software

Solution: Install the product software that came with the product. If it is installed,

restart your computer.

To install the product software

1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start

the Setup program.

2. When prompted, click Install More Software to install the product software.

3. Follow the onscreen instructions and the instructions provided in the Setup Guide

that came with the product.

Cause: The product software was not installed.

If this did not solve the issue, try the next solution.

Solution 2: Turn on the product

Solution: Turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 3: Turn on the computer

Solution: Turn on the computer

Cause: The computer was turned off.

If this did not solve the issue, try the next solution.

Solution 4: Check the connection from the product to your computer

Solve a problem

80 Solve a problem

Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.

Page 83

For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product.

Cause: The product was not properly connected to the computer.

Copy troubleshooting

Use this section to solve these copy problems:

Nothing happens when I try to copy

• Parts of the original do not appear or are cut off

• Resize to Fit is not working as expected

• The printout is blank

•

Nothing happens when I try to copy

•

Solution 1: Turn on the product Solution 2: Place the original correctly on the glass

• Solution 3: Wait until the product completes the current operation

• Solution 4: The product does not support the paper or envelope

• Solution 5: Clear the paper jam

•

Solution 1: Turn on the product

Solution: Look at the On button located on the product. If it is not lit, the product is

turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Copy troubleshooting 81

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Chapter 10

Solution 2: Place the original correctly on the glass

Solution: Load the original print side down on the right front corner of the glass as

shown below.

Cause: The original was placed incorrectly on the glass.

If this did not solve the issue, try the next solution.

Solution 3: Wait until the product completes the current operation

Solution: Check the On button. If it is blinking, the product is busy.

Cause: The product was busy copying or printing.

If this did not solve the issue, try the next solution.

Solution 4: The product does not support the paper or envelope

Solve a problem

Solution 5: Clear the paper jam

82 Solve a problem

Solution: Do not use the product to copy onto envelopes or other papers it does not support.

For more information, see:

“

Recommended papers for printing” on page 8

Cause: The product did not recognize the paper type.

If this did not solve the issue, try the next solution.

Solution: Clear the paper jam and remove any torn paper that remains in the product.

Cause: The product had a paper jam.

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Parts of the original do not appear or are cut off

Solution: Load the original print side down on the right front corner of the glass as

shown below.

Cause: The original was placed incorrectly on the glass.

Resize to Fit is not working as expected

•

Solution 1: Scan, enlarge, and then print a copy Solution 2: Place the original correctly on the glass

• Solution 3: Wipe the glass and the back of the document lid

•

Solution 1: Scan, enlarge, and then print a copy

Solution: Resize to Fit can only enlarge the original up to the maximum percentage

allowed by your model. For example, 200% might be the maximum enlargement percentage allowed by your model. Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size page.

If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image.

Cause: You were trying to increase the size of an original that was too small.

If this did not solve the issue, try the next solution.

Copy troubleshooting 83

Solve a problem

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Chapter 10

Solution 2: Place the original correctly on the glass

Solution: Load the original print side down on the right front corner of the glass as

shown below. To copy a photo, position the photo on the glass so that the long edge of the photo is along the front edge of the glass.

Cause: The original was placed incorrectly on the glass.

If this did not solve the issue, try the next solution.

Solve a problem

Solution 3: Wipe the glass and the back of the document lid

Solution: Turn off the product, unplug the power cord, and then use a soft cloth to

wipe the glass and the back of the document lid.

Cause: Debris might have been stuck on the glass or on the back of the document lid. The product interprets anything it detects on the glass as part of the image.

The printout is blank

Solution: Load the original print side down on the right front corner of the glass as

shown below.

84 Solve a problem

Page 87

Cause: The original was placed incorrectly on the glass.

Scan troubleshooting

Use this section to solve these scan problems:

•

Scanned image is blank

•

Scanned image is incorrectly cropped Scanned image has incorrect page layout

•

Scanned image shows dotted lines instead of text Text format is incorrect

• Text is incorrect or missing

•

Scanned image is blank

Solution: Load your original print side down on the right front corner of the glass.

Cause: The original was placed incorrectly on the glass.

Scanned image is incorrectly cropped

Solution: The autocropping feature in the software crops anything that is not part

of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all.

Cause: The software was set to automatically crop scanned pictures.

Scanned image has incorrect page layout

Solution: Turn off autocropping in the software to retain the page layout.

Cause: Automatic cropping was changing the page layout.

Scanned image shows dotted lines instead of text

Solution: Make a black-and-white copy of the original and then scan the copy.

Scan troubleshooting 85

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Chapter 10

Cause: If you used the Text image type to scan text that you planned to edit, the scanner might not have recognized color text. The Text image type scans at 300 x 300 dpi, in black and white.

If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text.

Text format is incorrect

Solution: Some applications cannot handle framed text formatting. Framed text is

one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained.

Cause: The scan document settings were incorrect.

Text is incorrect or missing

•

Solution 1: Adjust the brightness in the software Solution 2: Clean the glass and lid

• Solution 3: Select the correct OCR language

•

Solution 1: Adjust the brightness in the software

Solve a problem

Solution 2: Clean the glass and lid

Solution 3: Select the correct OCR language

86 Solve a problem

Solution: Adjust the brightness in the software, and then rescan the original.

Cause: The brightness was not set correctly.

If this did not solve the issue, try the next solution.

Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid.

Cause: Debris might have been stuck on the glass or on the back of the document lid. This can cause poor-quality scans.

If this did not solve the issue, try the next solution.

Solution: Select the correct OCR language in the software.

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NOTE: If you are using HP Photosmart Essential, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

Cause: The scan document settings were not set to the correct optical character

recognition (OCR) language. The OCR language tells the software how to interpret the characters it sees in the original image. If the OCR language does not match the language in the original, the scanned text might be incomprehensible.

Errors

If the product has an error, the lights on the product might flash, or an error message might appear on your computer screen.

This section contains the following topics:

•

Product messages File messages

• General user messages

• Paper messages

• Power and connection messages

• Print cartridge messages

•

Product messages

The following is a list of product-related error messages:

Door open

• Firmware revision mismatch

• Memory is full

• Scanner failure

• Missing HP Photosmart Software

•

Door open

Solution: Close the print cartridge door.

Cause: The print cartridge door was open.

Solve a problem

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Chapter 10

Firmware revision mismatch

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The revision number of the product firmware did not match the revision number of the software.

Memory is full

Solution: Try making fewer copies at a time.

Cause: The document you were copying exceeded the memory of the product.

Scanner failure

Solution: Turn off the product and then turn it on again. Restart your computer and

then try to scan again.

If the problem persists, try plugging the power cord directly into a power outlet rather than a surge protector or power strip. If the problem continues, contact HP support. Go to

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: The product was busy or an unknown cause interrupted your scan.

Missing HP Photosmart Software

Solve a problem

•

Solution 1: Install the HP Photosmart Software

88 Solve a problem

Solution 1: Install the HP Photosmart Software Solution 2: Turn on the product Solution 3: Turn on the computer Solution 4: Check the connection from the product to your computer

Solution: Install the HP Photosmart Software that came with the product. If it is installed, restart your computer.

To install the HP Photosmart Software

1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start

the Setup program.

2. When prompted, click Install More Software to install the HP Photosmart

Software.

3. Follow the onscreen instructions and the instructions provided in the Setup Guide

that came with the product.

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Cause: The HP Photosmart Software was not installed.

If this did not solve the issue, try the next solution.

Solution 2: Turn on the product

Solution: Turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 3: Turn on the computer

Solution: Turn on the computer

Cause: The computer was turned off.

If this did not solve the issue, try the next solution.

Solution 4: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the

USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.

For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product.

Cause: The product was not properly connected to the computer.

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Chapter 10

File messages

The following is a list of file-related error messages:

•

Error reading or writing the file Unreadable files. NN files could not be read

• Photos not found

• File not found

• Invalid file name

• Supported file types for the product

• File corrupted

•

Error reading or writing the file

Solution: Check to see if you have the right folder and file name.

Cause: The product software could not open or save the file.

Unreadable files. NN files could not be read

Solution: Reinsert the memory card in the product. If this does not work, retake the

photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged.

Cause: Some of the files on the inserted memory card were damaged.

Photos not found

Solve a problem

•

Solution 1: Reinsert the memory card

Solution 2: Print photos from the computer

90 Solve a problem

Solution 1: Reinsert the memory card Solution 2: Print photos from the computer

Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged.

Cause: Some of the files on the inserted memory card were damaged.

If this did not solve the issue, try the next solution.

Solution: Take some photos with your digital camera, or if you previously saved photos on your computer, you can print them using the HP Photosmart Software.

Cause: No photos were found on the memory card.

Page 93

File not found

Solution: Close some applications and try the task again.

Cause: There was not enough available memory on your computer to create a print

preview file.

Invalid file name

Solution: Make sure that you are not using any invalid symbols in the file name.

Cause: The file name you entered was invalid.

Supported file types for the product

The product software only recognizes JPG and TIF images.

File corrupted

•

Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera.

•

Solution 1: Reinsert the memory card in the product

Solution: Reinsert the memory card in the product. If this does not work, retake the

photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged.

Cause: Some of the files on the inserted memory card were damaged.

If this did not solve the issue, try the next solution.

Solution 2: Reformat the memory card in your digital camera.

Solution: Check the computer screen for an error message telling you that the

images on the memory card are corrupted.

If the file system on the card is corrupt, reformat the memory card in your digital camera.

CAUTION: Reformatting the memory card will delete any photos stored on the

card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.

Cause: The memory card file system was corrupted.

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Chapter 10

General user messages

The following is a list of messages related to common user errors:

•

Cannot crop Borderless printing error

• Memory card error

• Out of disk space

• Card access error

• Use only one card at a time

• Card is inserted incorrectly

• Card is damaged

• Card is not fully inserted

•

Cannot crop

•

Solution 1: Close some applications or restart your computer Solution 2: Empty the Recycle Bin on your desktop

•

Solution 1: Close some applications or restart your computer

Solution: Close all unnecessary applications. This includes applications that run in

the background, such as screensavers and virus checkers. (If you turn off your virus checker, remember to turn it back on after you finish.) Try restarting your computer to clear the memory. You might need to purchase more RAM. Refer to the documentation that came with your computer.

Cause: The computer did not have enough memory.

If this did not solve the issue, try the next solution.

Solve a problem

Solution 2: Empty the Recycle Bin on your desktop

Borderless printing error

92 Solve a problem

Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk; for example, delete temporary files.

Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk.

Solution: Borderless printing cannot occur with only the black print cartridge installed. Install the tri-color print cartridge.

For more information, see:

“

Replace the cartridges” on page 40

Page 95

Cause: The product was in ink-backup mode with only the black print cartridge installed, and a borderless print job was initiated.

Memory card error

•

Solution 1: Remove all but one memory card Solution 2: Push the memory card all the way forward

•

Solution 1: Remove all but one memory card

Solution: Remove all but one memory card. The product reads the remaining

memory card and displays the first photo stored on the memory card.

Cause: There were two or more memory cards inserted into the product at the same time.

If this did not solve the issue, try the next solution.

Solution 2: Push the memory card all the way forward

Solution: Remove the memory card and reinsert it in the memory card slot until it

stops.

Cause: You had not fully inserted the memory card.

Out of disk space

Solution: Close some applications and try the task again.

Cause: There was not enough available memory on your computer to perform the

task.

Card access error

•

Solution 1: Remove all but one memory card Solution 2: Push the memory card all the way forward

•

Solution 1: Remove all but one memory card

Solution: Remove all but one memory card. The product reads the remaining

memory card and displays the first photo stored on the memory card.

Cause: There were two or more memory cards inserted into the product at the same time.

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Chapter 10

If this did not solve the issue, try the next solution.

Solution 2: Push the memory card all the way forward

Solution: Remove the memory card and reinsert it in the memory card slot until it

stops.

Cause: You had not fully inserted the memory card.

Use only one card at a time

Solution: You can insert only one memory card at a time.

Cause: Multiple memory cards were inserted in the product.

Card is inserted incorrectly

Solution: Turn the memory card so that the label faces up and the contacts are

facing the product, and then push the card forward into the appropriate slot until the Photo light turns on.

If the memory card is not inserted properly, the product will not respond and the green Photo light (near the memory card slots) will blink rapidly.

After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit.

Cause: The card was inserted backwards or upside down.

Solve a problem

94 Solve a problem

Card is damaged

Solution: Reformat your memory card in your camera or format your memory card

in a Windows XP computer by selecting the FAT format. For more information, see the documentation that came with your digital camera.

CAUTION: Reformatting the memory card will delete any photos stored on the

card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.

Cause: You formatted the card on a Windows XP computer. By default, Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and cannot recognize a FAT32 formatted card.

Page 97

Card is not fully inserted

Solution: Make sure you fully insert the memory card into the appropriate slot on

the product.

If the memory card is not inserted properly, the product will not respond and the green Photo light (near the memory card slots) will blink rapidly.

After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit.

Cause: The memory card was not fully inserted.

Paper messages

The following is a list of paper-related error messages:

•

Paper upside down Paper orientation error

• Ink is drying

•

Paper upside down

Solution: Load paper in the input tray print side down.

Cause: Paper in the input tray was upside down.

Paper orientation error

Solution: Insert paper into the input tray with the short edge forward and the print

side down. Slide the paper forward until it stops.

Cause: Paper in the input tray was in landscape orientation.

Ink is drying

Solution: Leave the sheet in the output tray until the message disappears. If it is

necessary to remove the printed sheet before the message disappears, carefully hold the printed sheet on the underside or the edges, and place it on a flat surface to dry.

Cause: Transparencies and some other media require a drying time that is longer than normal.

Power and connection messages

The following is a list of power- and connection-related error messages:

•

Improper shutdown

Solution: Press the On button to turn the product on and off.

Solve a problem

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Chapter 10

Cause: The last time the product was used, it was not turned off properly. The product can be damaged if it is turned off by turning off the switch on a power strip or by using a wall switch.

Print cartridge messages

The following is a list of print cartridge error messages:

•

Low on ink Need alignment or alignment failed

• Print cartridges incorrectly installed

• Non-HP cartridges installed

• Print cartridge is missing, incorrectly installed, or not intended for your product

• Printing in ink-backup mode

• Print cartridges missing or not detected

• Incompatible print cartridges

• Print cartridge is not intended for use in this product

• Print cartridges in wrong slot

• Print cartridge problem

• Previously used genuine HP cartridge installed

• Original HP ink has been depleted

• General printer error

•

Solve a problem

Low on ink

Solution: Ink level warnings and indicators provide estimates for planning purposes

only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator may be inaccurate or unavailable.

For HP product return and recycling information, visit us at:

www.hp.com/recycle.

Cause: The indicated print cartridges were estimated to be low on ink and might need to be replaced soon.

Need alignment or alignment failed

•

Solution 1: Incorrect type of paper is loaded in the input tray Solution 2: Make sure the protective tape is removed from the print cartridges

• Solution 3: Check if print cartridges are fully inserted

• Solution 4: Align newly installed print cartridges

• Solution 5: Print cartridge might be defective

•

96 Solve a problem

Page 99

Solution 1: Incorrect type of paper is loaded in the input tray

Solution: If you have colored paper loaded in the input tray when you align the print

cartridges, the alignment fails. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective print cartridge.

To find support and warranty information, go to the HP Web site at

www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for

information on calling for technical support.

Cause: Incorrect type of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 2: Make sure the protective tape is removed from the print cartridges

Solution: Check each print cartridge. The tape might have been removed from the

copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place.

Cause: Protective tape was covering the print cartridges.

If this did not solve the issue, try the next solution.

Errors 97

Solve a problem

Page 100

Chapter 10

Solution 3: Check if print cartridges are fully inserted

Solution: Remove and then reinsert the print cartridges. Verify that they are fully

inserted and locked in place.

Cause: The contacts on the print cartridge were not touching the contacts in the print carriage.

If this did not solve the issue, try the next solution.

Solution 4: Align newly installed print cartridges

Solution: You must align the print cartridges to ensure excellent print quality.

If the alignment error persists and you cannot clear it, your print cartridge might be defective. Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

For more information, see:

•“

Cartridge warranty information” on page 43 Order ink supplies” on page 42

•“

Cause: You installed new print cartridges that needed alignment.

If this did not solve the issue, try the next solution.

Solution 5: Print cartridge might be defective

Solve a problem

Print cartridges incorrectly installed

98 Solve a problem

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print cartridge was defective.

Solution: Remove and reinsert the print cartridges and verify that they are fully

inserted and locked in place.

HP Photosmart C4680, Photosmart C4600 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

HP Photosmart C4600 series Help

Printer parts

Get to know the HP Photosmart

Control panel features

Print

Print documents

Print photos

Print envelopes

Print on specialty media

Print a Web page

Scan to a computer

Scan

Scan to a memory card

Copy text or mixed documents

Copy

Reprint photos

Save photos

Check the estimated ink levels

Work with cartridges

Replace the cartridges

Order ink supplies

Cartridge warranty information

HP support

Support process

Solve a problem

HP support by phone

Phone support period

Placing a call

Support phone numbers

After the phone support period

Additional warranty options

Uninstall and reinstall the software

Setup troubleshooting

The product will not turn on

Print quality troubleshooting

Wrong, inaccurate, or bleeding colors

Ink is not filling the text or graphics completely

The printout has a horizontal band of distortion near the bottom of a borderless print

Printouts have horizontal streaks or lines

Printouts are faded or have dull colors

Printouts seem blurry or fuzzy

Printouts are slanted or skewed

Ink streaks on the back of the paper

The text edges are jagged

Print troubleshooting

Envelopes print incorrectly

The product prints meaningless characters

The margins are not printing as expected

A blank page came out while printing

Memory card troubleshooting

The On button is blinking

The product does not read the memory card

The photos on the memory card do not transfer to my computer

Copy troubleshooting

Nothing happens when I try to copy

Resize to Fit is not working as expected

Scan troubleshooting

Text is incorrect or missing

Errors

Product messages

Missing HP Photosmart Software

File messages

Photos not found

Supported file types for the product

File corrupted

General user messages

Cannot crop

Memory card error

Card access error

Paper messages

Power and connection messages

Print cartridge messages

Need alignment or alignment failed