Product Warranty Exceptions List
ZD120, ZP888, ZD220, ZD230,
ZD500, ZD500R, ZD510
Hardware is warranted for a period of twelve (12) months from date of shipment from Zebra unless listed below
Product Line Product Family Description Model
Barcode Barcode Supplies Labels, tags, receipt, wristbands, and ribbon N/A
ZXP Series 1
ZXP Series 3
Card Printers Direct-to-Card Card Printers, ZXP Series
Card Printers Direct-to-Card Card Printers, ZC Series
Card Printers Retransfer Card Printers
Aftermarket
Card
Card
Card Supplies
Card Supplies
Desktop Desktop Printer
Desktop Linerless Printer Media All Printers used in Linerless applications. See note for Application Exceptions
Printheads
Aftermarket
Printheads
Direct-to-Card Card Printer PrintheadsDirect-to-Card Card Printer
Retransfer Card Printer Printheads
Color Ribbons
Monochrome Ribbons
Cards, Laminates, Cleaning Supplies
ZD120, ZP888, ZD220, ZD230, ZD888, ZD420, ZD620, ZD410, ZD500, ZD500R,
ZD510, Desktop Printers purchased after June 28, 2020
ZXP Series 7
ZC100
ZC150
ZC300
ZC350
ZXP Series 8
ZXP Series 9
N/A
N/A
N/A
N/A
ZD888, ZD420, ZD620, ZD410,
All printers used in Linerless
applications
Hardware Warranty
Duration
12 months
24 months, including
24 months, including
24 months + lifetime
warranty on printhead
Lifetime warranty
24 Months Printer
6 months Printhead****
***
printhead
printhead
12 months
24 months
12 months
Various**** N/A N/A
Tech Support
Duration under
Warranty
N/A N/A
N/A N/A
N/A N/A
N/A N/A
N/A N/A
N/A N/A
N/A N/A
N/A N/A
3 Months N/A
Restricted SW
Downloads available
under Warranty
Duration
Mobile Mobile Printers ZQ310 Mobile Direct Thermal Linerless Printer ZQ310 Standard**** N/A N/A
Mobile Mobile Printers ZQ320 Mobile Direct Thermal Linerless Printer ZQ320 Standard**** N/A N/A
Mobile Mobile Printers ZQ511, ZQ521 Mobile Printer ZQ511, ZQ521, ZQ511R, ZQ521R
Printer products Printheads
Printer products Spare Parts Kits
All Printheads excluding ZXP Series 8 and ZXP Series 9 Printheads and excluding
Direct to Card Printheads.
Service tools and service and maintenance parts to be used in conjunction with
repair of Printer product. Includes Main Logic Boards, Motors, Internal Power
Supplies. Excludes Printheads and Aftermarket Kits
Note: Chargers/ Power Supplies/ Cradles are not classified as spare parts and are
therefore covered by the 1 year warranty
1 of 9 Zebra Technologies Version 8.2- 21 Dec 2020
N/A 6 months N/A N/A
N/A 3 months 3 Months N/A
24 Months Printer
6 months Printhead****
3 Months N/A
Product Warranty Exceptions List
Hardware is warranted for a period of twelve (12) months from date of shipment from Zebra unless listed below
Product Line Product Family Description Model
Includes:
Upgrade Kits,
Platen rollers,
ZebraNets
Soft Goods: Soft Cases, Exoskeleton, hand straps, belt clips, shoulder straps,
Printer products Aftermarket Kits/Accessories
Printer products Bundles
Dart UWB DartTag Dart Asset Tag UWT-1101 3 months 3 months N/A
Dart UWB DartTag Dart Badge Tag UWT-1200 3 months 3 months N/A
Dart UWB DartTag UWB Potted Tag UWT-1300 3 months 3 months N/A
Dart UWB DartTag UWB Round Potted Tag UWT-1301 3 months 3 months N/A
Dart UWB Demo Kit Dart UWB RTLS Demo Kit DEMO-UWB 3 months 3 months 3 months
Dart UWB Dart UWB Accessories Includes Mounts, Antenna, Power Supplies, Power Cords, Cable Assemblies, etc... N/A 3 months N/A N/A
WhereNet WhereTag WhereTag III TFF-1015 3 months 3 months N/A
holsters
Cables
Non-powered mounts
Notes:
Upgrade kits purchased with printer will be covered for the duration of the
printer warranty
Chargers/Power Supplies/Cradles are not classified as aftermarkets and are
therefore covered by the 1 year warranty
For bundled products, the warranty is carried by each finished item/component
of the bundle
N/A 1 month 3 Months N/A
N/A
Hardware Warranty
Duration
Various
*
Tech Support
Duration under
Warranty
3 months N/A
Restricted SW
Downloads available
under Warranty
Duration
WhereNet WhereTag WhereTag IV TFF-2005 3 months 3 months N/A
WhereNet WhereTag WhereTag IV ST TFF-2015 3 months 3 months N/A
WhereNet WhereTag WhereCall V TFF-2235 3 months 3 months N/A
WhereNet WhereTag WhereTag IV BT TFF-2245 3 months 3 months N/A
WhereNet WhereTag WhereTag IV GT TFF-3110 3 months 3 months N/A
WhereNet Demo Kit Zebra ISO 24730 RTLS Demo Kit DEMO-24730 3 months 3 months 3 months
WhereNet WhereTag Accessories
WhereNet WhereLAN Accessories Includes Mounts, Antenna, Power Supplies, Power Cords, Cable Assemblies, etc…. N/A 3 months N/A N/A
WhereNet WherePort Accessories Includes Mounts, Power Supplies, Power Cords, Cable Assemblies, etc... N/A 3 months N/A N/A
Includes Mounts, Replacement Batteries**, Cable Assemblies, etc...
2 of 9 Zebra Technologies Version 8.2- 21 Dec 2020
N/A 3 months N/A N/A
Product Warranty Exceptions List
Hardware is warranted for a period of twelve (12) months from date of shipment from Zebra unless listed below
Product Line Product Family Description Model
WhereNet WhereWand Accessories Includes Adapter Kits, Power Cords, Cable Assemblies, etc... N/A 3 months N/A N/A
Location Solutions Mpact MPact Demo Kit (with 5 Beacons) MPACT-DEMO-KIT-5 3 months 3 Months 3 Months
Location Solutions Mpact Bluetooth Smart Beacons for Micro-Locationing with 2x AA Batteries (Pack of 25) MPACT-MB2000-25-WR 3 months 3 Months 3 Months
Location Solutions Mpact Bluetooth Smart Beacons for Micro-Locationing with USB (Pack of 5) MPACT-MB3000-05-WR 3 months 3 Months 3 Months
Location Solutions Mpact MPact Universal Beacon (Pack of 25) MPACT-T1B10-250-WR 3 months 3 Months 3 Months
Location Solutions Mpact MPact Tie-wrap Beacon (Pack of 25) MPACT-T1B20-250-WR 3 months 3 Months 3 Months
Location Solutions Mpact Bluetooth Smart Beacons for Micro-Locationing for Outdoor Applications MPACT-MB400X-01-WR 3 months 3 Months 3 Months
Location Solutions MPact Accessories Includes Mounts, Adapter Kits, Cable Assemblies, etc. N/A 3 months N/A N/A
Data Capture Solutions ADC General Purpose Handheld Laser CS1504 3 months 3 Years 3 Years
Data Capture Solutions ADC General Purpose Handheld Laser LS1203 3 Years 3 Years 3 Years
Data Capture Solutions ADC General Purpose Handheld Laser LS2208 5 Years 5 Years 5 Years
Data Capture Solutions ADC General Purpose Handheld Laser LS4208 5 Years 5 Years 5 Years
Data Capture Solutions ADC General Purpose Handheld Laser LS4278 3 Years 3 Years 3 Years
Data Capture Solutions ADC General Purpose Handheld Laser CS30x0 12 months 12 months 12 months
Data Capture Solutions ADC General Purpose Handheld 2D Imager DS2208 5 years 5 Years 5 years
Data Capture Solutions ADC General Purpose Handheld 2D Imager DS2278 3 Years 3 Years 3 Years
Data Capture Solutions ADC General Purpose Handheld 2D Imager DS4208 5 Years 5 Years 5 Years
Data Capture Solutions ADC General Purpose Handheld 2D Imager DS4308 5 Years 5 Years 5 Years
Data Capture Solutions ADC General Purpose Handheld 2D Imager DS67xx 5 Years 5 Years 5 Years
Data Capture Solutions ADC General Purpose Handheld 2D Imager DS6878 3 Years 3 Years 3 Years
Data Capture Solutions ADC General Purpose Handheld 2D Imager DS4800 5 Years 5 Years 5 Years
Data Capture Solutions ADC General Purpose Handheld 2D Imager DS4608 5 Years 5 Years 5 Years
Data Capture Solutions ADC General Purpose Handheld 2D Imager DS8108 5 years 5 Years 5 years
Data Capture Solutions ADC General Purpose Handheld 2D Imager DS8178 3 years 3 Years 3 years
Data Capture Solutions ADC General Purpose Handheld 2D Imager CS4070 3 Years 3 Years 3 Years
Data Capture Solutions ADC General Purpose Handheld Linear Imager LI2208 5 Years 5 Years 5 Years
Data Capture Solutions ADC General Purpose Handheld Linear Imager LI4278 3 Years 3 Years 3 Years
Data Capture Solutions ADC General Purpose Hands Free DS9208 3 Years 3 Years 3 Years
Data Capture Solutions ADC General Purpose Hands Free DS457 3 Years 3 Years 3 Years
Hardware Warranty
Duration
Tech Support
Duration under
Warranty
Restricted SW
Downloads available
under Warranty
Duration
3 of 9 Zebra Technologies Version 8.2- 21 Dec 2020
Product Warranty Exceptions List
Hardware is warranted for a period of twelve (12) months from date of shipment from Zebra unless listed below
Product Line Product Family Description Model
Data Capture Solutions ADC General Purpose Hands Free MS120X 3 Years 3 Years 3 Years
Data Capture Solutions ADC General Purpose Hands Free MS954 12 months 12 months 12 months
Data Capture Solutions ADC General Purpose Hands Free DS4308-P 5 Years 5 Years 5 Years
Data Capture Solutions ADC General Purpose Hands Free DS9808 3 Years 3 Years 3 Years
Data Capture Solutions ADC General Purpose Hands Free DS457 3 Years 3 Years 3 Years
Data Capture Solutions ADC General Purpose Hands Free Slot Scanners DS7708 3 Years 3 Years 3 Years
Data Capture Solutions ADC General Purpose Hands Free Slot Scanners LS7808 3 Years 3 Years 3 Years
Data Capture Solutions ADC Multiplane Scanners MP6000 12 months 12 months 12 months
Data Capture Solutions ADC Multiplane Scanners MP6200 12 months 12 months 12 months
Data Capture Solutions ADC Multiplane Scanners MP6500 12 months 12 months 12 months
Data Capture Solutions ADC Multiplane Scanner Accessories MX101 12 months 12 months 12 months
Data Capture Solutions ADC Multiplane Scanner Accessories MX201 12 months 12 months 12 months
Data Capture Solutions ADC Multiplane Scanner Accessories MX202 12 months 12 months 12 months
Data Capture Solutions ADC Multiplane Scanner Accessories MP7000 12 months 12 months 12 months
Data Capture Solutions ADC Multiplane Scanner Accessories MP7001 12 months 12 months 12 months
Data Capture Solutions ADC Multiplane Scanner Accessories MP7002 12 months 12 months 12 months
Data Capture Solutions ADC Rugged Scanners LI3608 3 Years 3 Years 3 Years
Data Capture Solutions ADC Rugged Scanners LI3678 3 Years 3 Years 3 years
Data Capture Solutions ADC Rugged Scanners LS3008 3 Years 3 Years 3 Years
Data Capture Solutions ADC Rugged Scanners LS3408 3 Years 3 Years 3 Years
Data Capture Solutions ADC Rugged Scanners LS3578 3 Years 3 Years 3 Years
Data Capture Solutions ADC Rugged Scanners DS3508 3 Years 3 Years 3 Years
Data Capture Solutions ADC Rugged Scanners DS3578 3 Years 3 Years 3 Years
Data Capture Solutions ADC Rugged Scanners DS3608 3 Years 3 Years 3 Years
Data Capture Solutions ADC Rugged Scanners DS3678 3 years 3 Years 3 years
Data Capture Solutions ADC Rugged Scanners MT20x0 3 Years 3 Years 3 Years
Data Capture Solutions ADC Kiosks MK5xx 12 months 12 months 12 months
Data Capture Solutions ADC Kiosks MK31xx 12 months 12 months 12 months
Data Capture Solutions ADC Kiosks MK4xxx 12 months 12 months 12 months
Data Capture Solutions ADC Kiosks CC5000-xx 12 months 12 months 12 months
Hardware Warranty
Duration
Tech Support
Duration under
Warranty
Restricted SW
Downloads available
under Warranty
Duration
4 of 9 Zebra Technologies Version 8.2- 21 Dec 2020
Product Warranty Exceptions List
MC9190-Z
RFD5500
RFD2000
FX9500
FX7500
FX9600
N/A
Hardware is warranted for a period of twelve (12) months from date of shipment from Zebra unless listed below
Product Line Product Family Description Model
SE655, SE950, SE955, SE960
SE965, SE1524, SE2100
Data Capture Solutions ADC Scan Engine
Data Capture Solutions ADC Decoder CL4500 15 months 15 months 15 months
Data Capture Solutions ADC Decoder PL3307 15 months 15 months 15 months
Data Capture Solutions ADC Decoder PL4507 15 months 15 months 15 months
Data Capture Solutions ADC Decoder PL6707 15 months 15 months 15 months
Data Capture Solutions ADC Fixed Industrial Barcode Scanners FS10, FS20, FS40, FS70 24 months 24 months 24 months
Data Capture Solutions ADC Machine Vision Smart Cameras VS20, VS40, VS70 24 months 24 months 24 months
Data Capture Solutions RFID Product RFID Hand Held Readers RFD8500 12 months 12 months 12 months
Data Capture Solutions RFID Product RFID Hand Held Readers MC3190-Z 12 months 12 months 12 months
Data Capture Solutions RFID Product RFID Hand Held Readers
Data Capture Solutions RFID Product RFID Hand Held Readers
Data Capture Solutions RFID Product RFID Hand Held Readers
Data Capture Solutions RFID Product Fixed Readers
Data Capture Solutions RFID Product Fixed Readers
Data Capture Solutions RFID Product Fixed Readers
Data Capture Solutions Serialized Accessories External Power Supplies
Data Capture Solutions
Data Capture Solutions
Serialized Accessories for Bar
Code Scanner devices
NON-SERIALIZED BATTERIES
**
Cradle/chargers
Batteries for:
DS3578 - DS3578 SR, DS3578 HD, DS3578 ER, DS3578 DP
LS3578 - LS3578 ER
DS6878 - DS6878 SR, DS6878 HD, DS6878 DL, DS6878 HC, DS6878 FIPS
LI4278 - LI4278 SR
LS4278 - LS4278 SR
CS3070 - CS3070 SR
CS4070 - CS4070 SR, CS4070 HC
MT20X0 - MT2070, MT2090
RFID - RFD5500, MC3190-Z, MC9190-Z, RFD8500, RFD8500
SE2707, SE3300, SE3307
SE3317, SE4500, SE4600
SE4710, SE4750, SE4757
SE6700, CCSCN1
N/A
N/A
Hardware Warranty
Duration
15 months 15 months 15 months
12 months 12 months 12 months
12 months 12 months 12 months
12 months 12 months 12 months
12 months 12 months 12 months
12 months 12 months 12 months
12 months 12 months 12 months
1 month 3 Months N/A
3 Years 3 Years N/A
1 Month 3 Months N/A
Tech Support
Duration under
Warranty
Restricted SW
Downloads available
under Warranty
Duration
5 of 9 Zebra Technologies Version 8.2- 21 Dec 2020
Product Warranty Exceptions List
ET5X Expansion Back
Hardware is warranted for a period of twelve (12) months from date of shipment from Zebra unless listed below
Product Line Product Family Description Model
Mobile Computers Tablets Rugged Tablets
Mobile Computers Tablets
Mobile Computers Tablets ET5X
Mobile Computers Accessories
Zebra Certified Refurbished Refurbished products Zebra Certified Refurbished products
Rugged Tablet Accessories (Stylus, Handles, Carry Cases, Shoulder Straps, Screen
Protectors and other soft accessories)
Includes:
Soft Goods
Hand straps & lanyards
Belts & shoulder straps
Holsters (rigid and fabric)
Protective Boots (Exoskeleton)
Screen Protectors
Stylus
Wearables (replacement pads, straps, boots, freezer pouch and buckles)
Headset replacements (windscreens, ear pads and headbands)
Cables
Non-powered mounts
N/A 1 month 3 Months N/A
L10 Windows, XR12, B10
D10, XC6
N/A
Refurbished models:
MC18, MC2180, MC32, MC40,
MC55, MC67, MC92, RS419,
RS507, WT41N0, TC20, TC25,
TC51, TC56, TC70, TC75
Hardware Warranty
Duration
3 Years 3 Years 3 Years
90 Days N/A N/A
3 Months 3 Months N/A
3 Months 3 Months 3 Months
Tech Support
Duration under
Warranty
Downloads available
Restricted SW
under Warranty
Duration
Notes:
*
An example of Bundled Products where each item is warranted separately would be a promotional printer bundle that includes a label printer (12 month hardware warranty), a holster (1 month warranty) and a standalone
software package (3 month warranty).
**
Zebra applies a 12 month warranty to batteries not specifically mentioned in this list.
**
Lifetime shall mean five (5) years following the effective date of end of sale (EOS) of the Product as announced by Zebra but in no event later than the Zebra announced end of service effective date for such Product.
***
Zebra applies a 12 month warranty to Barcode Supplies provided that the recommended storage conditions are followed. Recommended storage conditions are found on Zebra’s material specification sheets.
Contact your Zebra Supplies specialist for further information.
6 of 9 Zebra Technologies Version 8.2- 21 Dec 2020
Product Warranty Exceptions List
**** Applications Exceptions
Zebra conducts extensive compatibility testing with our printers and media to ensure trouble-free operation. This includes testing of the linerless cutter and linerless tear
options. It is important to the use and maintenance of the Zebra linerless printers to use linerless media with an adhesive formulation matched to the material of the platen
roller. This will ensure the label will not adhere to the platen and wrap around itself as the motor advances the media.
Warranty Exceptions:
This Limited Warranty does not cover damage resulting from:
– External causes such as accident, abuse, misuse
– Servicing of printers not performed or authorized by Zebra including disassembly of the printer to clean built-up adhesive from third party media
– Use of printers other than in accordance with product instructions
– Failure to follow manufacturer’s instructions and failure to perform preventive maintenance
– Use of printer media or supplies not provided by Zebra
Printer Performance and Third Party Media:
The use of third party media can cause a reduction in printer performance including:
– Poor print quality
– Jams due to the label wrapping around the platen roller. Use of any instruments to attempt to remove media that becomes wrapped around the printer
platen, will cause irreparable damage to the platen
– Jams due to the cutter mechanism accumulating adhesive
– Jams due to the printhead accumulating adhesive
7 of 9 Zebra Technologies Version 8.2- 21 Dec 2020
(accessories and batteries are
Hardware is warranted for a period of twelve (12) months from date of shipment from Zebra unless listed below
Product Warranty Exceptions List
Region/Country Product Line Product Family Description Models Hardware Warranty Duration
ZT220, ZT230
ZT411, ZT421, ZT400 Series RFID
(ZT411R, ZT421R)
EMEA Barcode Printers Industrial Printers and Print Engines
EMEA Barcode Printers Desktop Printers ZD220, ZD230
Russian Federation Barcode Printers Desktop Printers
Afghanistan, Bahrain, Egypt,
Iraq, Jordan, Kuwait,
Lebanon, Libya, Oman,
Pakistan, Palestine, Qatar,
United Arab Emirates and
Yemen
Barcode Printers Desktop Printers
ZT510
ZT610, ZT620, ZT600 Series RFID
(ZT610R, ZT620R)
ZE500-4, ZE500-6, ZE500 Series RFID
220Xi4
GC420D, GC420T
GK420D, GK420T
GT800
GX420D, GX420T
GX430T, HC100
TLP2824Plus
ZD120, ZD220, ZD230,ZD410, ZD420,
ZD500, ZD500R
ZD510-HC, ZD620
GC420D, GC420T
GK420D, GK420T
GT800
GX420D, GX420T
GX430T , HC100
TLP2824Plus
ZD120, ZD220,
ZD230, ZD410, ZD420
ZD500, ZD500R
ZD510-HC, ZD620
24 Months Printer, with cutter
and wear parts (platen rollers,
belts, rollers) limited to 12
months.
6 months Printhead
24 Months Printer
6 months Printhead
24 Months Printer
6 months Printhead
24 Months Printer
6 months Printhead
Tech Support Duration
under Warranty
3 Months N/A
3 Months N/A
3 Months N/A
3 Months N/A
Unrestricted SW
Downloads available
under Warranty
Duration
Effective Date
Applicable to product
purchased after Jan 1,
2021 only.
Applicable to product
purchased after June 8,
2020 only.
Applicable to product
purchased after January
1, 2017 only.
Applicable to product
purchased after January
1, 2017 only.
Saudi Arabia All Product Lines
All Products except
accessories and batteries,
treated per the warranty
statement and Exceptions
list)
All Product Families All Product Models 24 Months
8 of 9 Zebra Technologies Version 8.2- 21 Dec 2020
Applicable by product
as denoted in the
Warranty statement
and Exceptions list.
Applicable by product
as denoted in the
Warranty statement
and Exceptions list.
Product Warranty Exceptions List
9 of 9 Zebra Technologies Version 8.2- 21 Dec 2020
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