HP PageWide XL 8000 User's Guide
HP PageWide XL 8000 Printer
User Guide
© Copyright 2015, 2018 HP Development
Company, L.P.
Edition 7
Legal notices
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statement accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
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Table of contents
1 Introduction ............................................................................................................................................................................................... 1
Welcome to your printer .......................................................................................................................................................... 2
Safety precautions ................................................................................................................................................................... 2
Main components ..................................................................................................................................................................... 7
Front panel ................................................................................................................................................................................ 8
HP Utility .................................................................................................................................................................................. 12
Embedded Web Server .......................................................................................................................................................... 13
Turn the printer on and o ................................................................................................................................................... 14
Internal prints ......................................................................................................................................................................... 14
Preparing your printer ........................................................................................................................................................... 15
Accessibility ............................................................................................................................................................................. 27
Other sources of information ............................................................................................................................................... 28
2 Paper handling ........................................................................................................................................................................................ 29
General information and tips ............................................................................................................................................... 30
Supported paper types ......................................................................................................................................................... 31
Paper status ............................................................................................................................................................................ 33
Load paper .............................................................................................................................................................................. 33
Unload paper .......................................................................................................................................................................... 38
Paper options .......................................................................................................................................................................... 38
Store paper .............................................................................................................................................................................. 38
Cannot load paper .................................................................................................................................................................. 39
Protect a paper type .............................................................................................................................................................. 39
Paper jam ................................................................................................................................................................................ 40
3 Ink system ............................................................................................................................................................................................... 55
Ink cartridges .......................................................................................................................................................................... 56
Print bar ................................................................................................................................................................................... 59
Cleaning container ................................................................................................................................................................. 66
Maintenance cartridge ........................................................................................................................................................... 68
Safe mode ............................................................................................................................................................................... 71
4 Networking .............................................................................................................................................................................................. 72
Introduction ............................................................................................................................................................................. 73
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Control network protocols .................................................................................................................................................... 73
Front-panel menu items ....................................................................................................................................................... 73
Link conguration methods ................................................................................................................................................. 77
Troubleshooting ..................................................................................................................................................................... 77
5 Sending a job to print ............................................................................................................................................................................. 82
Print from the driver .............................................................................................................................................................. 83
Print from a USB ash drive ................................................................................................................................................. 86
Print by email (HP ePrint) ...................................................................................................................................................... 87
Select print quality ................................................................................................................................................................. 88
6 Queue management .............................................................................................................................................................................. 90
Job queue introduction ......................................................................................................................................................... 91
Job queue actions .................................................................................................................................................................. 92
Job queue options .................................................................................................................................................................. 94
When to start printing ........................................................................................................................................................... 95
Default printing preferences ................................................................................................................................................ 96
Job deletion ............................................................................................................................................................................. 96
Job queue in the Embedded Web Server ........................................................................................................................... 96
7 Collection and nishing .......................................................................................................................................................................... 98
Top stacker .............................................................................................................................................................................. 99
High-capacity stacker .......................................................................................................................................................... 100
HP folders ............................................................................................................................................................................. 101
Basket .................................................................................................................................................................................... 111
8 Print quality ........................................................................................................................................................................................... 113
General printing advice ....................................................................................................................................................... 114
Optimize print quality app .................................................................................................................................................. 114
Print diagnostic plot ............................................................................................................................................................ 115
Advanced options ................................................................................................................................................................ 117
Enhanced printhead recovery ............................................................................................................................................ 118
Page length accuracy .......................................................................................................................................................... 118
Manual printhead alignment .............................................................................................................................................. 119
9 Maintenance .......................................................................................................................................................................................... 120
Check printer status ............................................................................................................................................................ 121
Clean the exterior of the printer ........................................................................................................................................ 121
Move or store the printer .................................................................................................................................................... 121
Move or store the high-capacity stacker .......................................................................................................................... 122
Move or store the folder ..................................................................................................................................................... 122
Replace the folder’s tab reel .............................................................................................................................................. 122
Update the rmware ........................................................................................................................................................... 127
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Secure File Erase .................................................................................................................................................................. 129
Disk Wipe ............................................................................................................................................................................... 129
10 Accessories ......................................................................................................................................................................................... 130
How to order ......................................................................................................................................................................... 130
List of accessories ................................................................................................................................................................ 130
Non-HP accessories ............................................................................................................................................................ 130
11 When you need help .......................................................................................................................................................................... 132
Request support .................................................................................................................................................................. 133
Customer Self-Repair .......................................................................................................................................................... 133
Service information ............................................................................................................................................................. 133
12 Retrieving printer usage information ............................................................................................................................................. 134
Get printer usage and accounting information ............................................................................................................... 135
Get usage information ........................................................................................................................................................ 135
Get detailed job accounting information .......................................................................................................................... 137
13 Printer specications ......................................................................................................................................................................... 139
Functional specications .................................................................................................................................................... 140
Physical specications ........................................................................................................................................................ 141
Memory specications ........................................................................................................................................................ 141
Power specications ........................................................................................................................................................... 141
Environmental specications ............................................................................................................................................. 141
Acoustic specications ........................................................................................................................................................ 142
Speed specications (Lines/Fast mode) ........................................................................................................................... 142
14 Front-panel error messages ............................................................................................................................................................ 143
Glossary ..................................................................................................................................................................................................... 144
Index ........................................................................................................................................................................................................... 147
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1 Introduction
●
Welcome to your printer
●
Safety precautions
●
Main components
●
Front panel
●
HP Utility
●
Embedded Web Server
●
Turn the printer on and o
●
Internal prints
●
Preparing your printer
●
Accessibility
●
Other sources of information
ENWW 1
Welcome to your printer
Your printer is a color inkjet printer designed for high-productivity print speed in monochrome and color. Some
major features:
● Print up to 30 D/A1 pages/min.
● Deliver mixed monochrome and color sets with a consolidated workow.
● Start printing faster with an ultra-fast processor, plus native PDF management or HP SmartStream
software.
● Free up the operator when using accessories such as the production stacker, online folder, up to six rolls,
and dual ink supplies with auto-switch.
● Print GIS map and point-of-sale (POS) poster applications at breakthrough speeds.
● Set a technical document standard with crisp lines, ne detail, and smooth grayscales.
● HP PageWide XL pigment ink for dark blacks, vivid colors, and moisture/fade resistance, even on uncoated
bond paper.
● Print on a wide range of papers up to 40 in (101.6 cm) wide, covering ISO/US technical and oset
standards.
● Low cost of operation in monochrome and color versus LED, with long-life printheads and high ink
eiciency.
● Reduce downtime with cloud-based support, self-monitoring, proactive alerts, and automatic maintenance.
Safety precautions
Before using your printer, read, understand, and follow these safety precautions, and your local Environmental,
Health, and Safety regulations, to make sure you can use the equipment safely.
You are expected to have the appropriate technical training and experience necessary to be aware of hazards to
which you may be exposed in performing a task, and take appropriate measures to minimize the risks to yourself
and to other people.
General safety guidelines
● There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self
Repair program (see http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualied service
personnel.
● Turn o the printer and call your service representative in any of the following cases:
– The power cord or plug is damaged.
– The drying enclosures are damaged (Asia-Pacic and Japan only).
– The printer has been damaged by an impact.
– There is any mechanical or enclosure damage.
– Liquid has entered the printer.
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– There is smoke or an unusual smell coming from the printer.
– The printer has been dropped.
– The drying module has been damaged (Asia-Pacic and Japan only).
The printer is not operating normally.
–
● Turn o the printer in either of the following cases:
– During a thunderstorm
– During a power failure
● Take special care with zones marked with warning labels.
Electrical shock hazard
WARNING! The internal circuits of the built-in power supplies and power inlet operate at hazardous voltages
capable of causing death or serious personal injury.
WARNING! The internal circuits of the drying system (Asia-Pacic and Japan only) operate at hazardous
voltages capable of causing death or serious personal injury.
The printer uses one power cord. Unplug the power cord before servicing the printer.
To avoid the risk of electric shock:
● The printer must be connected to earthed mains outlets only.
● Do not attempt to dismantle the drying modules (Asia-Pacic and Japan only).
● Do not remove or open any other closed system covers or plugs.
● Do not insert objects through slots in the printer.
● Take care not to trip over the cables when walking behind the printer.
Heat hazard (Asia-Pacic and Japan only)
The printer’s drying subsystem operates at high temperatures and can cause burns if touched. To avoid personal
injury, take the following precautions:
● Let the printer cool down before accessing the paper output area in case of a paper jam.
● Let the printer cool down before performing some maintenance operations.
Fire hazard
The internal parts of the printer’s drying subsystem (Asia-Pacic and Japan only) operate at high temperatures.
ENWW Safety precautions 3
To avoid the risk of re, take the following precautions:
● The customer is responsible for meeting the printer's requirements and the Electrical Code requirements
according to the local jurisdiction of the country where the equipment is installed. Use the power supply
voltage specied on the nameplate.
● Use only the power cord supplied by HP with the printer. Do not use a damaged power cord. Do not use the
power cord with other products.
● Do not insert objects through slots in the printer.
● Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using
the printer again.
● Do not use aerosol products that contain ammable gases inside or around the printer. Do not operate the
printer in an explosive atmosphere.
● Do not block or cover the openings of the printer.
● Do not attempt to dismantle or modify the drying modules (Asia-Pacic and Japan only).
Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions
when working close to the printer:
● Keep your clothing and all parts of your body away from the printer's moving parts.
● Avoid wearing necklaces, bracelets, and other hanging objects.
● If your hair is long, try to secure it so that it will not fall into the printer.
● Take care that sleeves or gloves do not get caught in the printer's moving parts.
● Do not operate the printer with covers bypassed.
● Do not try to dismantle the cutter assembly: refer servicing to qualied service personnel.
● Do not stand on the drawers: the printer could fall over.
Light radiation hazard
Light radiation is emitted from the beacon, ink level indicators, paper drawer indicators, and formatter status
indicators. The emitted light is in compliance with the requirements of the exempt group of IEC 62471:2006,
Photobiological safety of lamps and lamp systems. Do not modify these modules.
Heavy paper hazard
Special care must be taken to avoid personal injury when handling heavy rolls of paper.
● Handling heavy rolls may require more than one person. Care must be taken to avoid back strain and/or
injury.
● Consider using a forklift, pallet truck, or other handling equipment.
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● When handling heavy rolls, wear personal protective equipment including boots and gloves.
● Do not exceed the maximum weight of a paper roll: see Functional specications on page 140.
Paper rolls could weigh up to 18 kg. Follow your local Environmental Health and Safety recommendations for
handling heavy paper rolls.
Ink handling
HP recommends that you wear gloves when handling the ink maintenance cartridge or waste container.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer
from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or
death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Warning labels
Label Explanation
Electric shock hazard. Heating modules operate at hazardous
voltages. Disconnect power cord before servicing.
CAUTION: Double pole. Neutral fusing.
Before starting, read and follow the operating and safety
instructions.
Crush hazard. Keep hands away from the moving service carriage.
This label is located by the access to the service carriage, on the gas
springs, and in the folder.
You are recommended to wear gloves when handling the cleaning
container.
This label is located on the cleaning container and by the access to
the service carriage.
ENWW Safety precautions 5
Label Explanation
Do not use the drawers as stairs: the printer could overbalance.
This label is located on the drawers.
Do not touch the starwheels: they are fragile.
This label is located on each side of the output area.
Risk of trapped ngers. Do not touch the rollers.
This label is located on the high-capacity stacker.
Risk of trapped ngers. Do not touch the gears while they are
moving.
This label is located on the high-capacity stacker.
NOTE: The nal label position and its size on the printer may vary slightly, but labels should always be visible
and close to the potential risk area.
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Main components
The following front and rear views of the printer illustrate the main components.
Front view
1. Print bar
2. Front panel
3. Ink cartridges
4. Paper access front cover
5. Drawer
6. Maintenance cartridge
Rear view
1. Output module
2. Paper output
3. Power switch and plug
ENWW Main components 7
4. LAN connections
5. Cleaning container
Front panel
The front panel is a touch-sensitive screen with a graphical user interface, located on the front right of the
printer. It can rotate 360 degrees horizontally, so you can use it from the front or rear of the printer. It can also be
tilted to minimize
It gives you complete control of your printer: from the front panel, you can view information about the printer,
change printer settings, monitor printer status, and perform tasks such as supplies replacement and
calibrations. The front panel displays alerts (warning and error messages) when necessary.
reections.
It includes the following components:
1. A Hi-Speed USB host port, intended for connecting a USB ash drive, which can provide les to be printed or
a destination for scanned les. When a USB ash drive is inserted, a USB icon is displayed on the
front panel's home screen.
2. The front panel itself: an 8 inch, full-color, touch-sensitive screen with a graphical user interface.
3. A loudspeaker.
4. The Power key, with which you can turn the printer on or o, or wake up from sleep mode. The key is
illuminated when the printer is on. It ashes when the printer is in sleep mode.
5. The beacon, which enables you to see printer status and alerts from a distance.
The front panel has a large central area to display dynamic information and icons. On the left and right sides you
can see up to four xed icons at dierent times. Normally they are not all displayed at the same time.
Left and right xed icons
● Tap to return to the home screen.
● Tap to view help about the current screen.
8 Chapter 1 Introduction ENWW
● Tap to go back to the previous screen. This does not discard any changes made in the current screen.
● Tap to cancel the current process.
Home screens
There are three top-level screens that you can move between by sliding your nger across the screen, or tapping
the appropriate button at the bottom of the screen:
● The rst main screen provides direct access to the important printer functions, depending on your printer
model and accessories.
Non-MFP screen
● The all-app screen displays a list of all apps available in your printer, and the status of each of them.
● The widget screen enables you to monitor at a glance supplies such as ink and paper, the job currently
being printed, and the job queue.
ENWW Front panel 9
Printer alerts
The printer has a beacon located on top of the front panel; it gives a summary of the printer status that can be
seen from a distance.
IMPORTANT: The information provided in the beacon is for functional information purposes only, and is not
relevant to your safety. Warning labels on the printer must be always considered when operating the printer,
regardless of the status indicated by the beacon lights.
White light The printer is ready.
White moving light The printer is printing or preparing to print.
The printer will need attention soon: for example, it is almost out of ink or
Yellow end light
Yellow light
Red light
paper. When printing, the yellow light remains at the left, and a white
moving light appears.
The printer can print, but there is something wrong. If the problem persists,
contact your support representative. While printing, you will see a yellow
instead of a white light.
The printer is unable to print and needs attention, or a major subsystem of
the printer is not working.
You can change the beacon settings by tapping , then System > Beacon. For example, you can change the
brightness of the beacon. You can also turn
o beacon warnings and show only denite errors.
10 Chapter 1 Introduction ENWW
Dim mode
After some time with no activity (5 minutes by default), the printer goes to dim mode, which reduces the
brightness of the front panel by 25% and the brightness of the beacon by 10%. Any activity, such as the use of
the front panel or the arrival of a print job, ends dim mode and restores normal brightness. After some time in
dim mode (15 minutes by default), the printer changes to sleep mode. The time periods can be changed from
the front panel. See Sleep mode on page 11.
Sleep mode
Sleep mode puts the printer into a reduced power state after a period of inactivity, turning o some elements to
save energy. Printer features can be enabled from this mode, and the printer maintains network connectivity,
waking up only as necessary.
The printer can be woken from sleep mode in any of the following ways:
● By pressing the power button
● By opening a door or drawer
● By sending a print job
● By installing or uninstalling the high-capacity stacker
The printer wakes up in several seconds, more quickly than if it is completely turned o. While in sleep mode, the
power button blinks.
To change the time that elapses before sleep mode, see Change system options on page 11.
Printer Monitoring (with the Print Spooler) and Remote Printer Management with the HP Utility and Web
JetAdmin continue to be available during sleep mode. Some remote management tasks oer the option of
remotely waking up the printer if needed to perform the task.
Change the language of the front-panel display
There are two possible ways to change the language of the front-panel menus and messages:
● If you can understand the current front-panel display language, tap , then System > Language .
● If you cannot understand the current front-panel display language, start with the printer powered o. Press
the power key to turn it on. When you see icons appear on the front panel, tap and then . The
front panel acknowledges this sequence by turning the icons on and o rapidly.
Whichever method you used, the language selection menu should now appear on the front-panel display. Tap
your preferred language.
The available languages are English, Portuguese, Spanish, Catalan, French, Dutch, Italian, German, Polish,
Russian, Simplied Chinese, Traditional Chinese, Korean, and Japanese.
ENWW Front panel 11
Change system options
You can change various printer system options from the front panel. Tap , then System.
Date and time options to view or set the printer's date and time.
●
● Speaker volume to change the volume of the printer's loudspeaker. Select O, Low, or High.
● Front panel brightness to change the brightness of the front-panel display. The default brightness is 50.
●
Beacon > Beacon to change the brightness of the beacon. Select High, Medium, Low, or O.
● Beacon > Notify warning alerts to turn warning alerts on or o.
● Power options > Printer sleep to change the length of time the printer waits before going into sleep mode
(see Sleep mode on page 11). You can set the time from 5 to 240 minutes. The default time is 20 minutes
(total time including 5 minutes in dim mode).
● Unit selection to change the units of measurement in the front-panel display. Select English or Metric. By
default, units are set to Metric.
● Restore factory settings to restore the printer settings to their original values as set in the factory. This
option restores all of the printer settings except the Gigabit Ethernet settings and paper presets.
HP Utility
The HP Utility enables you to manage your printer from a computer with a TCP/IP connection.
NOTE: The HP Utility under Mac OS X and the HP DesignJet Utility under Windows have similar functions and
are sometimes referred to collectively as the HP Utility in this guide.
● Under Windows, start the HP DesignJet Utility from the icon on your taskbar or from Start > All
● Under Mac OS X, launch the HP Utility from your Dock shortcut or by clicking Applications > HP > HP Utility.
Programs > HP > HP DesignJet Utility > HP DesignJet Utility. This launches the HP DesignJet Utility, showing
the printers installed on your computer. When you open the HP DesignJet Utility for the rst time, it may
oer you an automatic update with enhanced functionality that we recommend you to accept.
This launches the HP Utility, showing the printers installed on your computer.
When you select your printer in the left pane, everything that appears in the right pane is specic to that
printer.
12 Chapter 1 Introduction ENWW
Embedded Web Server
The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer
information, manage settings and presets, install new rmware, and troubleshoot problems. Service engineers
can use it to retrieve internal information that helps to diagnose printer problems.
You can access the Embedded Web Server remotely by using an ordinary Web browser running on any computer.
The following browsers are known to be compatible with the Embedded Web Server:
● Microsoft Internet Explorer 8 and later for Windows 7 and later
● Apple Safari 6 and later for OS X 10.8 and later
● Mozilla Firefox 36 and later
● Google Chrome 41 and later
Make a note of your printer's IP address, which you can see on the front panel by tapping the icon, then
Network.
To use the Embedded Web Server on any computer, open your Web browser and enter the printer's IP address in
the browser's address bar.
The Embedded Web Server window displays ve separate tabs. A button near the top of each page provides
access to online help.
The Embedded Web Server functions in the following languages: English, Portuguese, Spanish, Catalan, French,
Dutch, Italian, German, Polish, Russian, Simplied Chinese, Traditional Chinese, Korean, and Japanese. It uses the
language that you specied in your Web browser options. If you specify a language that it cannot support, it
functions in English.
ENWW Embedded Web Server 13
To change the language, change your Web browser's language setting. For example, in Chrome, click Settings >
Language (in the advanced settings view), and make sure that the language you want is at the top of the list in
the dialog box; or, in Internet Explorer version 8, go to the Tools menu and click Internet Options > Languages.
Make sure that the language you want is at the top of the list in the dialog box.
To complete the change, close and reopen your Web browser.
Turn the printer on and o
If you wish to turn the printer on or o or reset the printer, the normal and recommended method is to use the
power key on the front panel.
However, if you plan to store the printer for a long period or the power key does not seem to work, you are
recommended to turn it o using the power switch at the rear.
To turn it back on, use the power switch at the rear.
When the printer is powered back on, it takes about 3 minutes to initialize and check and prepare the print bar.
Preparing the print bar takes about 75 seconds. However, if the printer has been o for 2 weeks or more,
preparing the print bar could take up to 7 minutes, plus 13 minutes if it needs a printhead recovery.
See also Sleep mode on page 11.
Internal prints
The internal prints give various kinds of information about your printer. They can be requested from the front
panel.
Before requesting any internal print, check that the printer and the paper are ready for printing.
14 Chapter 1 Introduction ENWW
● The loaded paper should be at least A3 landscape—420 mm (16.53 in) wide—otherwise the print may be
clipped.
● The front panel should be displaying the Ready message.
To print any internal print, tap , then scroll down to Internal prints and tap it, then select the internal print
you want. The following internal prints are available:
● Demo prints show some of the capabilities of the printer
–
Print drawing demo
– Print rendering demo
– Print GIS map
● User information prints
– Usage report shows estimates of the total number of prints, number of prints by paper type, number
of prints by print-quality option, counting of scans, and total amount of ink used per color (the
accuracy of these estimates is not guaranteed)
– HP-GL/2 palette shows the color or grayscale denitions in the currently selected color palette
– PostScript font list shows PostScript fonts available (PostScript printers only)
– Print folder pattern
● Service information prints
– Print current information
– Print usage information
– Print event logs
– Print calibration status
– Print connectivity conguration
– Print all pages (prints all the above reports)
● Output destination prints
– Print test on folder to check alignment
– Print test on stacker to test alignment
Preparing your printer
Connect the printer to your network
The printer is able to congure itself automatically for most networks, in a similar way to any computer in the
same network. The rst time you connect it to a network, this process may take a few minutes.
ENWW Preparing your printer 15
Once the printer has a working network conguration, you can check its network address from the front panel:
tap .
TIP: Consider making a note of the printer’s network name and IP address, because you may need them during
the setup process of connecting your Windows or Mac OS computer clients.
Modify network conguration
To modify the current network conguration, go to the front panel and tap , then , then Gigabit
Ethernet
be done remotely using the Embedded Web Server.
For full details of the available connectivity settings, see Networking on page 72.
If you accidentally miscongure the printer’s network settings, you can restore the network settings to their
factory values from the front panel: tap
must restart the printer. This automatically provides a working network
printer’s other settings remain unchanged.
. From here it is possible, though not normally necessary, to change the settings manually; this can also
, then , then , then Restore factory settings. Then you
Connect a computer to the printer by network (Windows)
The following instructions apply if you intend to print from software applications using a printer driver. See
Sending a job to print on page 82 for alternative ways of printing.
Before you begin, check your equipment:
● The printer should be set up and on.
● The Ethernet switch or router should be on and functioning correctly.
● The printer and the computer should be connected to the network (see Connect the printer to your network
on page 15).
conguration for most networks. The
Now you can proceed to install the printer software and connect to your printer.
16 Chapter 1 Introduction ENWW
Printer software installation
1. Make a note of the printer’s host name and IP address from the front panel (see Embedded Web Server
on page 13).
2. Download the printer software from HP's website at http://www.hp.com/go/pagewidexlseries/support/
drivers.
3. Select Windows or Mac OS X software, and choose which specic software you want to install (by default,
all of it).
4. Once downloaded, open it, and follow on-screen steps.
If your computer fails to nd any printers on the network, the Printer Not Found window is displayed, which helps
you to try to nd your printer. If you have a rewall in operation; you may have to disable it temporarily in order
to nd the printer. You also have the options of searching for the printer by its hostname, IP address or MAC
address.
Uninstall the printer software (Windows)
Use the Control Panel to uninstall the software, in the same way as you can uninstall any other software.
Connect a computer to the printer by network (Mac OS X)
You can connect your printer to a network under Mac OS X by using the following methods:
● Bonjour
● TCP/IP
NOTE: The printer does not support AppleTalk.
The following instructions apply if you intend to print from software applications using a printer driver. See
Sending a job to print on page 82 for alternative ways of printing.
Before you begin, check your equipment:
● The printer should be set up and on.
● The Ethernet switch or router should be on and functioning correctly.
● The printer and the computer should be connected to the network (see Connect the printer to your network
on page 15).
Now you can proceed to install the printer software and connect to your printer.
1. Go to the front panel and tap . Note the mDNS service name of your printer.
2. Access the install package from HP's website: http://www.hp.com/go/pagewidexlseries/support/drivers. If
prompted, select your printer from the list.
3. When the PageWide Printer window appears on your screen, click Software and drivers.
4. Select Windows or Mac OS X software, and choose which specic software you want to install (by default,
all of it).
5. When the software has been installed, the HP Utility starts automatically, to set up a connection to your
printer. Follow the instructions on your screen.
ENWW Preparing your printer 17
6. In the Setup Assistant screen, look for your printer's mDNS service name (which you noted in step 1) in the
Printer Name column.
● If you nd the right name, scroll sideways if necessary to see the Connection Type column, and check
that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list.
● If you cannot nd your printer's name just click Continue and do the setup manually in your System
Preferences later on.
Click Continue.
7. Continue following the instructions on the screen.
Uninstall the printer software (Mac OS X)
During the previous installation step, you have the option to install the HP Uninstaller application in your system.
This should be available under HP in the system Applications folder.
IMPORTANT: The HP Uninstaller application will uninstall all HP Software installed in your system.
To delete the print queue only, select the Print & Scan dialog from the system preferences. Click the name of the
printer and then click the – button.
Congure your connectivity
By conguring your connectivity, you can print from your local network, keep your printer up to date, and access
additional printer services. Remember to connect your network cable to the printer.
Accept the connectivity agreement and settings in order to:
● Receive automatic rmware updates
● Participate in the Customer Involvement Program
● Enable additional printer services
A network connection is required, so the printer will test its own connectivity. Congure and troubleshoot the
printer’s connectivity and start benetting from connecting your printer.
If you are part of the HP Partner Link Pay-per-use service, remember to go to the Connectivity app and tap
Printer services > Register new service in order to register the printer service.
During initial printer setup, you are asked whether you want to enable these services. That decision can be reset
later by tapping
In addition, each service can be enabled or disabled individually as explained below.
, then Connectivity > Reset Connectivity Agreement.
Verify printer connection to HP
You can check that the printer is able to connect to HP services by tapping , then , and verifying the
status there.
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If there is any problem connecting to HP, you will be provided with a description of the problem and some
possible solutions.
Congure the Customer Involvement Program and other printer services
You can check your Customer Involvement Program status by tapping , then .
Tap Test all connectivity to test your connection to HP, the Customer Involvement Program, and other online print
services. If any problem is detected, you will be provided with a description of the problem and some possible
solutions.
Congure email printing through HP Connected
The HP Connected service makes it easy to send jobs to your printer by attaching them to an email message.
You must accept the “Connectivity agreement” in order to use HP Connected. You can change your decision by
tapping
To congure the email printing conguration, tap , then , which will display your printer’s unique
printer code and the email address that can be used to send jobs to the printer. You must also visit
http://www.hpconnected.com to register yourself and your printer (using the printer code).
Tap in the top right corner of the HP Connected screen to access the following options:
● HP Connected Connectivity menu: You can enable or disable HP Connected for this printer, or completely
remove it from the HP Connected service.
● Printer code: You can view or renew the printer code.
● Email address: You can view the printer’s email address.
● HP Connected jobs: You can decide whether jobs received by email should be printed directly (the default
option) or put on hold in the job queue.
● Restore HP Connected settings: You can restore HP Connected settings to their default values.
, then Connectivity > Reset Connectivity Agreement.
Congure rmware updates
You can choose from the Embedded Web Server or from the front panel whether and how to download rmware
updates.
ENWW Preparing your printer 19
NOTE: If an administrator password has been set, it will be required to change these settings.
● In the Embedded Web Server: click Setup > Firmware update.
● Using the front panel: tap , then , then .
The following settings are available:
● Check: If you select Automatically (the default setting), the printer will check automatically every week (or
after the printer has been restarted seven times, whichever happens
available. If you select Manually, the printer will not check automatically; you can check manually whenever
you like.
● Download: If you select Automatically (the default setting), the printer will automatically download new
rmware whenever it becomes available. If you select Manually, you will be asked to approve each
download.
NOTE: Downloading the rmware does not mean that you have installed it in your printer. To install the
new rmware, you must conrm the installation manually.
● Firmware update history: A list of rmware versions that have been installed in the printer. It is usually
possible to reinstall the version immediately before the version that is currently installed, if you have some
problem with the current version.
rst) whether new rmware is
Congure the email server
To congure the email server using the Embedded Web Server, click Setup > E-mail server, and ll in the
following elds, which are usually supplied by the email server provider.
● SMTP server and port number: The IP address or fully qualied domain name of the outgoing mail server
(SMTP) that will process all email messages from the printer. If the mail server requires authentication,
email notications will not work.
● Printer e-mail address: The email address assigned to the account that is being congured in the printer.
This email address will appear in the From: eld of all the email messages sent by the printer. This is not
the same email address that is used by HP Connected.
● Attachment size limit: The maximum size of a le attached to an email message. When you scan to email
from the front panel, you will be warned if an attachment is higher than this limit, but you can ignore the
warning and send the message anyway.
● Use SSL certicates: Check this box to use SSL certicates if the server requires an encrypted connection.
Click the link to congure advanced certicate settings.
● Authentication. If you choose authentication, you are also asked for your username and password.
Once you have congured the email server, you are strongly recommended to check the conguration.
Turn usage information on and o
The printer can send usage information periodically by email. You can request this in the following ways:
● In the HP DesignJet Utility for Windows: from the Admin tab, click Printer settings > Accounting.
● In the HP Utility for Mac OS X: click Printer Settings > Accounting.
● In the Embedded Web Server: click Setup > Printer settings > Accounting.
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In each case, you must set the following options:
● Send accounting les: Enabled (the default is Disabled)
● Send accounting les to: a valid email address
● Send accounting les every: choose a number of days (1–60) or a number of prints (1–500)
You must also ensure that the email server has been congured: see Congure the email server on page 20.
Turn email notications on and o
In order to receive email notications from the printer, you must have congured the email server (see Congure
the email server on page 20).
The notication service is always turned on, but all specic notications are turned o by default. You can turn
them on or o individually by selecting Notications from the Setup tab of the Embedded Web Server.
Control access to the printer
Front-panel security settings
From the front panel, you can tap , then Security, to control some of the features of the printer:
● USB drive: Enable or disable the use of a USB ash drive.
● Firmware update from USB: Enable or disable rmware updates from a USB ash drive.
● User sessions: Enable or disable automatic log-out after 1, 3, or 5 minutes.
● EWS: Enable or disable the Embedded Web Server.
● Printer access control: Enable, disable, or change the administrator password.
● Printing & management Web services: Enable or disable Web services that are used by printing and
management tools such as the HP Utility, HP SmartStream, and SDK for RIPs.
If an administrator password has been set, it must be given in order to perform the following operations:
● Change the security settings (including the administrator password itself)
● Change the conguration of the Internet connection
● Change the Automatic Firmware Update conguration
● Enable or disable automatic downloading and/or installation of automatic rmware updates
● Restore an earlier rmware version
● Reset factory defaults
NOTE: The administrator password can contain only characters that appear on the front panel's on-screen
keyboard. If you set a new password with the Embedded Web Server, it will reject characters that do not appear
in that limited character set.
ENWW Preparing your printer 21
Embedded Web Server security settings
From the Embedded Web Server, you can click the Setup tab and then Security to change the security settings:
● Securely erase some or all les on the hard disk
● Enable or disable various groups of front panel operations
● Use the same security settings that are available in the front panel (see above)
NOTE: An administrator password may be required.
NOTE: For more information, see the Embedded Web Server's online help.
To control access to the printer’s front panel from the Embedded Web Server, go the Setup tab, and click Security.
The following options are available:
● Unlock: Unrestricted access to the front panel.
● Minimum Lock: Unrestricted access to the front panel.
● Moderate Lock: In addition to the Minimum Lock, denies access to all printer settings, the job queue,
information and service prints, and the printer log.
● Intermediate Lock: In addition to the Moderate Lock, denies access to the paper, ink supplies, maintenance
options, and demo prints. Users can only view printer and supply information.
● Maximum Lock: Denies access to all front-panel options. No detailed information is displayed in any of the
status applications.
When any option is restricted, the option is locked and marked with a padlock icon.
Embedded Web Server access control
From the Embedded Web Server, you can click the Setup tab and then Access control to change the access
control settings.
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To use these access control settings, the security settings should permit unrestricted access to the front panel
(Unlock). See Embedded Web Server security settings on page 21.
Access control categories
● Sign-in methods: Manage the methods that can be used to sign in to the printer.
● Device user accounts: Create, edit, or delete printer user accounts.
● Sign-in and permission policies: Manage sign-in requirements for specic tasks, restricting user access by
type of activity.
Sign-in methods
Currently, the only available sign-in method is Local device, referring to local accounts that have access codes
between 4 and 8 digits long, stored on the printer’s hard disk.
Device user accounts
There are four available actions:
● New: Add a new user account.
● Edit: Edit the selected user account.
● Delete: Delete the selected user account.
● Delete all: Delete all user accounts.
When you click New, the following window opens, in which you must ll in at least the name and the email
address.
You can change the user access code, and the permission set, as follows:
● Admin user: The admin user has all access privileges granted and cannot be edited.
● Device user: The device user has some access privileges granted, which can be edited on the access control
page.
● Guest user: The guest user has some access privileges granted, which can be edited on the access control
page.
Click Apply to add the new user, who is then displayed as shown below.
ENWW Preparing your printer 23
Sign-in and permissions policies
You can change the permissions for device and guest users here, and click Apply to apply them.
NOTE: To use some functions, you must be able to use the higher-level function: for example, Print from USB
requires Print.
NOTE: All users have at least guest permissions.
NOTE: The Firmware Update function means, in this context, automatic rmware updates. To block rmware
updates from a USB ash drive, you must use a specic setting that aects all users.
When a user tries to use any blocked function for the rst time, the following window appears, in which the user
should give the appropriate password. To give the admin password, click the three dots in the upper right corner.
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