HP PageWide P55250dw User's Guide
HP PageWide Managed P55250dw
User Guide
Copyright and License
Trademark Credits
© 2016 Copyright HP Development Company,
L.P.
All rights reserved. Reproduction, adaptation,
or translation of this material is prohibited
without prior written permission of HP, except
as allowed under copyright laws.
The information contained in this document is
subject to change without notice.
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services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 2/2016
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Table of contents
1 Product basics ............................................................................................................................................... 1
Product features .................................................................................................................................................... 2
Environmental features ...................................................................................................................... 2
Accessibility features ........................................................................................................................... 2
Product views ......................................................................................................................................................... 3
Front view ............................................................................................................................................ 3
Back view ............................................................................................................................................. 4
Cartridge door view ............................................................................................................................. 4
Power on and o .................................................................................................................................................... 5
Turn the product on ............................................................................................................................. 5
Manage power ..................................................................................................................................... 5
Turn the product o ............................................................................................................................ 6
Use the control panel ............................................................................................................................................. 7
Control panel buttons .......................................................................................................................... 7
Control panel home screen ................................................................................................................. 8
Control panel dashboard ..................................................................................................................... 9
Control panel application folders ........................................................................................................ 9
Control panel shortcuts ....................................................................................................................... 9
Help features ..................................................................................................................................... 10
Printer information ......................................................................................................... 10
Help animations .............................................................................................................. 11
Quiet Mode ........................................................................................................................................................... 11
To turn Quiet Mode on or o from the control panel ........................................................................ 11
To turn Quiet Mode on or o from the EWS ...................................................................................... 11
2 Connect the product ..................................................................................................................................... 12
Connect the product to a computer or a network ............................................................................................... 13
To connect the product using a USB cable ........................................................................................ 13
To connect the product to a network ................................................................................................ 14
Supported network protocols ......................................................................................... 14
Connect the product using a wired network .................................................................. 14
Connect the product using a wireless network (wireless models only) ......................... 14
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To connect the product to a wireless network using the Wireless Setup
Wizard ........................................................................................................... 15
To connect the product to a wireless network using WPS ........................... 15
To connect the product to a wireless network manually ............................. 16
Use Wi-Fi Direct to connect a computer or device to the product ...................................................................... 17
To turn on Wi-Fi Direct ....................................................................................................................... 17
To print from a wireless-capable mobile device ............................................................................... 17
To print from a wireless-capable computer (Windows) .................................................................... 17
To print from a wireless-capable computer (OS X) ........................................................................... 17
Install HP printer software for a wireless product already on the network ....................................................... 19
Open the printer software (Windows) ................................................................................................................. 19
Manage network settings .................................................................................................................................... 19
View or change network settings ..................................................................................................... 19
Set or change the product password ................................................................................................ 20
Manually congure TCP/IP parameters from the control panel ....................................................... 20
Link speed and duplex settings ........................................................................................................ 20
3 Printer management and services ................................................................................................................. 22
HP Embedded Web Server ................................................................................................................................... 23
About the EWS ................................................................................................................................... 23
About cookies .................................................................................................................................... 23
Open the EWS .................................................................................................................................... 24
Features ............................................................................................................................................. 24
Home tab ......................................................................................................................... 24
Web Services tab ............................................................................................................. 25
Network tab .................................................................................................................... 25
Tools tab .......................................................................................................................... 25
Settings tab ..................................................................................................................... 26
Web Services ........................................................................................................................................................ 26
What are Web Services? .................................................................................................................... 26
HP ePrint ......................................................................................................................... 27
Print apps ........................................................................................................................ 27
Set Up Web Services .......................................................................................................................... 27
Use Web Services ............................................................................................................................... 28
HP ePrint ......................................................................................................................... 28
Print apps ........................................................................................................................ 29
Remove Web Services ....................................................................................................................... 29
HP Web Jetadmin software ................................................................................................................................. 30
Product security features .................................................................................................................................... 30
Security statements .......................................................................................................................... 30
Firewall .............................................................................................................................................. 30
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Security settings ............................................................................................................................... 31
Firmware updates ............................................................................................................................. 32
HP Printer Assistant in the printer software (Windows) ..................................................................................... 32
Open the HP Printer Assistant ........................................................................................................... 32
Features ............................................................................................................................................. 32
Connected tab ................................................................................................................. 32
Print tab .......................................................................................................................... 32
Shop tab .......................................................................................................................... 33
Help tab ........................................................................................................................... 33
Tools tab .......................................................................................................................... 33
Estimated Levels tab ...................................................................................................... 33
HP Utility (OS X) ................................................................................................................................................... 33
AirPrint™ (OS X) ................................................................................................................................................... 34
4 Paper and print media .................................................................................................................................. 35
Understand paper use ......................................................................................................................................... 36
Supported media sizes ........................................................................................................................................ 37
Supported paper and print media sizes ............................................................................................ 37
Supported envelope sizes ................................................................................................................. 38
Supported card and label sizes ......................................................................................................... 38
Supported photo media sizes ........................................................................................................... 38
Supported paper types and tray capacity ........................................................................................................... 39
Tray 1 (multipurpose) on left side of the product ............................................................................ 39
Tray 2 (default tray) and Trays 3 and 4 (accessory trays) ................................................................ 40
Congure trays .................................................................................................................................................... 40
Load media .......................................................................................................................................................... 41
Load Tray 1 ........................................................................................................................................ 41
Load Tray 2 ........................................................................................................................................ 42
Load optional Tray 3 .......................................................................................................................... 43
Load optional Tray 4 .......................................................................................................................... 45
Load envelopes ................................................................................................................................. 45
Load letterhead or preprinted forms ................................................................................................ 47
Tips for selecting and using paper ...................................................................................................................... 48
5 Cartridges ................................................................................................................................................... 49
HP PageWide cartridges ...................................................................................................................................... 50
HP policy on non-HP cartridges ........................................................................................................ 50
Counterfeit HP cartridges .................................................................................................................. 50
Manage cartridges ............................................................................................................................................... 50
Store cartridges ................................................................................................................................. 51
Print with General Oice mode ......................................................................................................... 51
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Print when a cartridge is at estimated end of life ............................................................................ 51
Check the estimated cartridge levels ................................................................................................ 51
Order cartridges ................................................................................................................................ 52
Recycle cartridges ............................................................................................................................. 53
Replace cartridges ............................................................................................................................................... 53
Tips for working with cartridges ......................................................................................................................... 55
6 Print ........................................................................................................................................................... 56
Print from a computer ......................................................................................................................................... 57
To print from a computer (Windows) ................................................................................................ 57
To print from a computer (OS X) ........................................................................................................ 58
To set up printing shortcuts (Windows) ............................................................................................ 59
To set up printing presets (OS X) ....................................................................................................... 59
To adjust or manage colors ............................................................................................................... 60
Choose a preset color theme for a print job ................................................................... 60
Adjust the color options for a print job manually ........................................................... 60
Match colors to your computer screen ........................................................................... 61
Control access to color printing ...................................................................................... 62
Print from the control panel ................................................................................................................................ 62
Print using job storage ...................................................................................................................... 62
To enable job storage ...................................................................................................... 62
Disable or enable job storage (Windows) ..................................................... 62
Disable or enable job storage (OS X) ............................................................ 62
To apply job storage to one or all print jobs ................................................................... 62
Apply job storage to one or all print jobs (Windows) ................................... 63
Apply job storage to one or all print jobs (OS X) .......................................... 63
To print a job stored on the printer ................................................................................. 64
To delete a job stored on the printer .............................................................................. 64
Print from a USB device ..................................................................................................................... 65
Print with NFC ...................................................................................................................................................... 65
Print with HP ePrint ............................................................................................................................................. 65
Print o site by sending an email with the HP ePrint app ................................................................ 65
Print from an on-site computer or mobile device ............................................................................. 66
Print with AirPrint (OS X) ...................................................................................................................................... 66
Tips for print success ........................................................................................................................................... 67
Cartridge tips ..................................................................................................................................... 67
Paper loading tips ............................................................................................................................. 67
Printer settings tips (Windows) ......................................................................................................... 67
Printer settings tips (OS X) ................................................................................................................ 68
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7 Solve problems ............................................................................................................................................ 69
Problem-solving checklist ................................................................................................................................... 70
Check that the product power is on .................................................................................................. 70
Check the control panel for error messages ..................................................................................... 70
Test print functionality ...................................................................................................................... 70
Try sending a print job from a computer .......................................................................................... 70
Test the plug-and-print USB functionality ....................................................................................... 71
Factors that aect product performance ......................................................................................... 71
Information pages ............................................................................................................................................... 71
Factory-set defaults ............................................................................................................................................ 72
Cleaning routines ................................................................................................................................................. 73
Clean the printhead ........................................................................................................................... 73
Clean the touch screen ...................................................................................................................... 73
Jams and paper-feed issues ................................................................................................................................ 74
The product does not pick up paper ................................................................................................. 74
The product picks up multiple sheets of paper ................................................................................ 74
Prevent paper jams ........................................................................................................................... 74
Clear jams .......................................................................................................................................... 75
Jam locations .................................................................................................................. 75
Clear jams in Tray 1 (multipurpose tray) ........................................................................ 75
Clear jams in Tray 2 ......................................................................................................... 76
Clear jams in optional Tray 3 .......................................................................................... 77
Clear jams in optional Tray 4 .......................................................................................... 78
Clear jams in the left door ............................................................................................... 79
Clear jams in the output bin ............................................................................................ 80
Clear jams in the duplexer .............................................................................................. 80
Cartridge issues ................................................................................................................................................... 82
Relled or remanufactured cartridges ............................................................................................. 82
Interpret control panel messages for cartridges .............................................................................. 82
Cartridge Depleted .......................................................................................................... 82
Cartridge Low .................................................................................................................. 82
Cartridge Very Low .......................................................................................................... 83
Counterfeit or used [color] cartridge installed ............................................................... 83
Do not use SETUP cartridges .......................................................................................... 83
Genuine HP cartridge installed ....................................................................................... 83
Incompatible [color] ........................................................................................................ 83
Incompatible cartridges .................................................................................................. 83
Install [color] cartridge ................................................................................................... 84
Non-HP cartridges installed ........................................................................................... 84
Printer Failure ................................................................................................................. 84
Problem with Print System ............................................................................................. 84
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Problem with Printer Preparation .................................................................................. 85
Problem with SETUP cartridges ...................................................................................... 85
Use SETUP cartridges ..................................................................................................... 85
Used [color] installed ...................................................................................................... 85
Printing issues ..................................................................................................................................................... 85
The product does not print ............................................................................................................... 85
The product prints slowly .................................................................................................................. 86
Plug-and-print USB issues ................................................................................................................ 86
The Memory Device Options menu does not open when you insert the USB
accessory ........................................................................................................................ 87
The le does not print from the USB storage device ...................................................... 87
The le that you want to print is not listed in the Memory Device Options menu ........ 87
Improve print quality ......................................................................................................................... 88
Check for genuine HP cartridges .................................................................................... 88
Use paper that meets HP specications ......................................................................... 88
Use the correct paper type setting in the printer driver ................................................ 89
Change the paper type and size setting (Windows) .................................... 89
Change the paper type and size setting (OS X) ............................................ 89
Use the printer driver that best meets your printing needs .......................................... 89
Align the printhead ......................................................................................................... 90
Print a print-quality report ............................................................................................. 90
Connectivity issues .............................................................................................................................................. 90
Solve USB direct-connect problems .................................................................................................. 90
Solve network problems ................................................................................................................... 90
Poor physical connection ................................................................................................ 91
The computer is using the incorrect IP address for the product .................................... 91
The computer is unable to communicate with the product ........................................... 91
The product is using incorrect link and duplex settings for the network ...................... 92
New software programs might be causing compatibility problems .............................. 92
The computer or workstation might be set up incorrectly ............................................ 92
The product is disabled, or other network settings are incorrect ................................. 92
Wireless network issues ...................................................................................................................................... 92
Wireless connectivity checklist ......................................................................................................... 92
The product does not print, and the computer has a third-party rewall installed ........................ 93
The wireless connection does not work after moving the wireless router or product .................... 93
Cannot connect more computers to the wireless product ............................................................... 93
The wireless product loses communication when connected to a VPN ........................................... 94
The network does not appear in the wireless networks list ............................................................ 94
The wireless network is not functioning ........................................................................................... 94
Product software issues (Windows) .................................................................................................................... 94
Product software issues (OS X) ........................................................................................................................... 96
viii ENWW
A print job was not sent to the product that you wanted ................................................................. 96
You are using a generic printer driver when using a USB connection .............................................. 96
8 Service and support ..................................................................................................................................... 97
Customer support ................................................................................................................................................ 98
HP limited warranty statement ........................................................................................................................... 99
UK, Ireland, and Malta ..................................................................................................................... 100
Austria, Belgium, Germany, and Luxemburg .................................................................................. 100
Belgium, France, and Luxemburg ................................................................................................... 101
Italy .................................................................................................................................................. 102
Spain ................................................................................................................................................ 102
Denmark .......................................................................................................................................... 103
Norway ............................................................................................................................................ 103
Sweden ............................................................................................................................................ 103
Portugal ........................................................................................................................................... 104
Greece and Cyprus ........................................................................................................................... 104
Hungary ........................................................................................................................................... 104
Czech Republic ................................................................................................................................ 105
Slovakia ........................................................................................................................................... 105
Poland ............................................................................................................................................. 105
Bulgaria ........................................................................................................................................... 106
Romania .......................................................................................................................................... 106
Belgium and the Netherlands ......................................................................................................... 106
Finland ............................................................................................................................................. 107
Slovenia ........................................................................................................................................... 107
Croatia ............................................................................................................................................. 107
Latvia ............................................................................................................................................... 107
Lithuania .......................................................................................................................................... 108
Estonia ............................................................................................................................................. 108
Russia .............................................................................................................................................. 108
Appendix A Technical information ................................................................................................................. 109
Product specications ....................................................................................................................................... 110
Print specications .......................................................................................................................... 110
Physical specications .................................................................................................................... 110
Power consumption and electrical specications .......................................................................... 110
Acoustic emission specications .................................................................................................... 110
Environmental specications ......................................................................................................... 110
Environmental product stewardship program .................................................................................................. 112
Protecting the environment ............................................................................................................ 113
Ozone production ............................................................................................................................ 113
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Power consumption ........................................................................................................................ 113
European Union Commission Regulation 1275/2008 .................................................................... 113
Paper ............................................................................................................................................... 113
HP PageWide printing supplies ....................................................................................................... 113
Plastics ............................................................................................................................................ 113
Electronic hardware recycling ......................................................................................................... 114
Material restrictions ........................................................................................................................ 114
General battery information ......................................................................................... 114
Battery disposal in Taiwan ............................................................................................ 114
California Perchlorate Material Notice ......................................................................... 114
EU Battery Directive ...................................................................................................... 114
Battery notice for Brazil ................................................................................................ 115
Chemical substances ....................................................................................................................... 115
EPEAT ............................................................................................................................................... 115
Disposal of waste equipment by users ........................................................................................... 115
Toxic and hazardous substance table (China) ................................................................................ 116
Restriction on hazardous substances statement (Turkey) ............................................................ 116
Restriction on hazardous substances statement (Ukraine) ........................................................... 116
Restriction of hazardous substance statement (India) .................................................................. 116
China energy label for printer, fax, and copier ............................................................................... 117
China SEPA Eco Label user information .......................................................................................... 117
Regulatory information ..................................................................................................................................... 118
Regulatory notices .......................................................................................................................... 118
Regulatory model identication number ..................................................................... 118
FCC statement ............................................................................................................... 118
VCCI statement (Japan) ................................................................................................................... 119
Power cord instructions .................................................................................................................. 119
Power cord statement (Japan) ........................................................................................................ 119
EMC statement (Korea) ................................................................................................................... 119
Visual display workplaces statement for Germany ........................................................................ 119
European Union Regulatory Notice ................................................................................................. 120
European Union Regulatory Notice .............................................................................. 120
Wireless models only .................................................................................................... 120
Additional statements for wireless products ................................................................................. 121
Exposure to radio frequency radiation ......................................................................... 121
Notice to users in Brazil ................................................................................................ 121
Canadian statements .................................................................................................... 121
Japan statement ........................................................................................................... 122
Notice to users in Korea ................................................................................................ 122
Taiwan statement ......................................................................................................... 122
Mexico statement ......................................................................................................... 122
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Index ........................................................................................................................................................... 123
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xii ENWW
1 Product basics
●
Product features
●
Product views
●
Power on and o
●
Use the control panel
●
Quiet Mode
ENWW 1
Product features
PageWide Managed P55250dw
J6U55A, J6U55B, J6U55C, J6U55D
Environmental features
Tray capacity (75 GSM or 20–lb Bond paper)
●
Tray 1: 50 sheets
●
Tray 2: 500 sheets
●
Optional Tray 3: 500 sheets
●
Optional Tray 4: 500 sheets
●
Standard output bin: 300 sheets
Print
●
Simplex speeds up to 50 pages per minute
(ppm) for both color and black with
Professional quality
●
Duplex speeds up to 21 ppm for both color
and black with Professional quality
●
Up to 75 ppm in General Oice mode
●
Walkup Plug-and-Print USB Device port
●
Walkup printing of MS Oice documents
Connectivity
●
802.3 LAN (10/100) Ethernet port
●
Host USB Type A and Type B ports (back)
●
USB 2.0 Device port (front)
Wireless
●
Embedded wireless capability
●
802.11n 5GHz dual band support
●
HP ePrint—send documents to the product
email address for printing
●
HP Wireless Direct support
●
NFC-enabled (Near Field Communications);
walkup printing from smart phones and
tablets
Feature Environmental benet
Duplex printing Automatic duplex printing is available on all models of HP PageWide Managed
Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one
Recycling Reduce waste by using recycled paper.
Energy savings Sleep modes and timer options enable this product to quickly go into reduced
Accessibility features
The product includes several features that aid users with limited vision, hearing, dexterity or strength.
●
Online user guide that is compatible with text screen-readers.
●
Cartridges can be installed and removed using one hand.
●
All doors and covers can be opened using one hand.
P55250dw. Duplex printing saves the environment and saves you money.
sheet of paper. Access this feature through the printer driver.
Recycle cartridges by using the HP Planet Partners return process.
power states when not printing, thus saving energy.
2 Chapter 1 Product basics ENWW
Product views
●
Front view
●
Back view
●
Cartridge door view
Front view
Label Description
1 USB device connection port
2 Control panel
3 Tray 1 extension
4 Tray 1
5 Power button
6 Tray 2 – default paper tray
7 Cartridge door
8 Output bin
ENWW Product views 3
Back view
Label Description
1 Output bin stop
2 Ethernet connection port
3 USB Type A and USB Type B ports
4 Power cord connection
5 Left door
6 Duplexer
Cartridge door view
Label Description
1 Product serial number and product number
2 Cartridge part numbers
3 Cartridge slots
4 Chapter 1 Product basics ENWW
Power on and o
NOTICE: To prevent damage to the product, use only the power cord that is provided with the product.
●
Turn the product on
●
Manage power
●
Turn the product o
Turn the product on
1. Connect the power cord that is provided with the product to the connection port on the back of the
product.
2. Connect the power cord to a wall outlet with an adequate voltage rating.
NOTE: Make sure that your power source is adequate for the product voltage rating. The product uses
either 100-240 Vac or 200-240 Vac and 50/60 Hz.
3. Press and release the power button on the front of the product.
Manage power
HP PageWide Managed P55250dw printers include power-management features that can help reduce power
consumption and save energy.
●
Sleep Mode puts the product in a reduced power-consumption state if it has been idle for a specic
length of time. You can set the length of time before the product enters Sleep Mode from the control
panel.
●
Schedule On/O enables you to turn the product on or o automatically at days and time that you set
from the control panel. For example, you can set the product to turn o at 6 p.m. on Monday through
Friday.
Set the Sleep Mode time
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
2.
On the control panel dashboard, touch .
3. Touch Power Management, and then touch Sleep Mode.
4. Select one of the time-interval options.
ENWW Power on and o 5
The product switches into a reduced power-consumption state when it has been idle for the amount of time
that you select.
Schedule the product to turn on or o
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
2.
On the control panel dashboard, touch .
3. Touch Power Management, and then touch Schedule Printer On/O.
4. Turn the Schedule On or Schedule O option on.
5. Select the Schedule On or Schedule O options, and then select the day and time that you want to
schedule.
The product switches on or o at the time you select on the day you select.
Turn the product o
NOTICE: Do not turn o the product if a cartridge is missing. Damage to the product can result.
▲
Press and release the power button on the front of the product to turn o your HP PageWide Managed
P55250dw printer.
A warning message appears on the control panel if you attempt to turn the product o when one or
more cartridges are missing.
NOTICE: To prevent print-quality problems, turn o the product by using the power button on the front
only. Do not unplug the product, turn o the powerstrip, or use any other method.
6 Chapter 1 Product basics ENWW
Use the control panel
●
Control panel buttons
●
Control panel home screen
●
Control panel dashboard
●
Control panel application folders
●
Control panel shortcuts
●
Help features
NOTE: The small text on the control panel is not designed for prolonged viewing.
Control panel buttons
Buttons and indicator lights on the control panel of HP PageWide Managed P55250dw printers appear lit
when their function is available, and are darkened if their function is not available.
1 Home button.
Touch to view the control panel home screen.
2 Wireless network indicator.
Solid blue when the product is connected to a wireless network. Blinks when the product is searching for a
wireless connection. O when the product is connected to a wired network or by a USB cable.
3 NFC (Near Field Communications) indicator.
The product can be enabled for walkup printing from tablets and smart phones.
4 Back or Cancel button.
Touch to return to the previous screen, or to cancel the current process.
5 Help button.
Touch to view the Help menu options.
ENWW Use the control panel 7
Control panel home screen
The control panel home screen displays a dashboard, application folders, and user-dened shortcuts to
screens for performing tasks.
1 Dashboard. Dashboard icons show current product status and provide access to screens for changing product settings
(see Control panel dashboard).
To view the full dashboard, touch the strip at the top of the home screen, or press and drag the handle at the center of the
dashboard strip.
2 Time and date display. This section also displays scheduled events, like scheduled o time (see Manage power).
3 Sign in icon. The product can be set up to require users to sign in before using some applications.
Touch here to sign in with a PIN (personal identication number) or user name and password.
4 Application folders. These folders contain icons for dened tasks (for example, Print > Private Job).
Touch a folder to view the application icons that it contains.
5 Shortcuts. You can create a shortcut to any application or setup icon contained within the application folders.
Touch to show all available shortcut icons (see Control panel shortcuts).
8 Chapter 1 Product basics ENWW
Control panel dashboard
To open the dashboard, touch the strip at the top of the home screen or swipe the dashboard tab downward.
To learn more about how to use the dashboard, touch on the control panel, and then select Control Panel
Tips > Use the Dashboard.
1 Larger icons appear across the top of the dashboard. These icons indicate the status of the product and enable you to
change product settings.
Swipe to scroll horizontally through the available icons. Touch an icon to view a status screen or to change product
settings.
2 A yellow or red triangle appears on an icon to indicate that user attention is required.
In the example above, a yellow warning indicates that the contents of one or more cartridges are low.
Control panel application folders
Folder icons appear on a strip across the bottom of the control panel home screen. Touch a folder icon to view
the application icons that it contains.
Application folders for HP PageWide Managed P55250dw printers include:
●
Print
●
Apps
Control panel shortcuts
You can create a shortcut to any application or setup icon contained within the application folders, and then
place that shortcut on the control panel home screen.
To learn more about how to use shortcuts, touch and then select Control Panel Tips.
ENWW Use the control panel 9
Create a shortcut on the home screen
1. Open an application folder, and then navigate to the application or setup icon for which you want to
create a shortcut.
2. Touch and hold the icon until the application folder strip turns green.
3. Drag the icon onto the green strip and then release it.
Remove a shortcut from the home screen
1. Touch the shortcuts icon at the lower left of the control panel home screen to display all available
shortcuts.
2. If necessary, scroll to view the shortcut icon that you want to remove.
3. Touch and hold the shortcut icon until the application folder strip turns red.
4. Drag the icon onto the red strip and then release it.
Help features
HP PageWide Managed P55250dw printers have built-in help that is accessible from the control panel. Help
features include tips, important product information that you can view or print, and animations that show
how to perform tasks or solve problems.
To view these help features, touch on the printer control panel.
●
Printer information
●
Help animations
Printer information
The Printer Information page displays the following information about your HP PageWide Managed
P55250dw printer:
●
Model name and number
●
Product serial number
10 Chapter 1 Product basics ENWW
●
Product Service ID
●
Current rmware version number
●
Usage, status, and settings information if you print the full product information and printer status
report pages.
View or print a Printer Information page
1. On the printer control panel, touch .
2. Touch Printer Information.
3. If you want to print the full product information and printer status report pages, touch Print.
Help animations
The built-in help contains animations that show how to perform tasks or solve problems. To select and view
an available help animation:
1. On the printer control panel, touch .
2. Touch How To Videos.
3. Select the animation that you want to play in the printer control panel display.
Quiet Mode
To minimize printer noise, use Quiet Mode. You can enable this mode from either the control panel or the HP
Embedded Web Server (EWS).
NOTE: Quiet Mode slows the printer speed. If it hinders productivity, you can turn the mode o.
To turn Quiet Mode on or o from the control panel
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
2.
On the control panel dashboard, touch .
3. Touch Quiet Mode and turn it on or o.
To turn Quiet Mode on or o from the EWS
1. Open the EWS. For more information, see Open the EWS.
2. Click the Settings tab.
3. In the Preferences section, click Quiet Mode and turn it on or o.
4. Click Apply.
ENWW Quiet Mode 11
2 Connect the product
●
Connect the product to a computer or a network
●
Use Wi-Fi Direct to connect a computer or device to the product
●
Install HP printer software for a wireless product already on the network
●
Open the printer software (Windows)
●
Manage network settings
12 Chapter 2 Connect the product ENWW
Connect the product to a computer or a network
To connect the product using a USB cable
You can use a USB cable to connect the product to a computer.
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that
is no longer than 2 m (6.5 ft).
NOTICE: Do not connect the USB cable until the installation software prompts you to connect it.
1. Quit all open programs on the computer.
2. Install the printer software from 123.hp.com/pagewide (recommended) or from the HP software CD
provided with the printer, and follow the onscreen instructions.
NOTE: If you are installing on a Mac, click About HP Easy Start to install the software.
3. When prompted, select the USB-Connect the printer to the computer using a USB cable option, and
then click the Next button.
NOTE: A dialog box displays a warning that Web Services (HP ePrint and print Apps) are unavailable
with a USB installation. Click Yes to proceed with the USB installation, or click No to cancel it.
4. When the software prompts you, connect the Type B end of the USB cable to the connection port (1) at
the rear of the product.
5. When the installation is complete, print a page from any program to make sure that the printing
software is correctly installed.
ENWW Connect the product to a computer or a network 13
To connect the product to a network
The product supports connection to either a wired or a wireless network.
Supported network protocols
HP PageWide Managed P55250dw products support the following network protocols.
●
TCP/IPv4
●
IPv6
●
DHCP, AutoIP
●
DHCP v6
●
HTTP server, HTTP client
●
SMTP client for alerts
●
SNMP v1
●
Open_ssl library
●
Bonjour
Connect the product using a wired network
Use this procedure to install the product on a wired network using Windows.
1. Connect the Ethernet cable to the product (1) and to the network. Turn the product on.
●
gSOAP
●
SAND box
●
LPD
●
Bootp, Bootp TCE improvement
●
Netbios
●
WINS
●
LLMNR
●
CIFS v6
2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns
an IP address or host name for the product.
3. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
4.
On the control panel dashboard, touch to display the IP address. Touch Print Details to print a page
with the IP address.
Connect the product using a wireless network (wireless models only)
You can connect the product to a wireless network using one of the following methods.
●
To connect the product to a wireless network using the Wireless Setup Wizard
●
To connect the product to a wireless network using WPS
●
To connect the product to a wireless network manually
14 Chapter 2 Connect the product ENWW
If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router network
settings from your system administrator, or complete the following tasks.
●
Obtain the wireless network name or service set identier (SSID).
●
Determine the security password or encryption key for the wireless network.
NOTE: Before installing the product software, make sure the product is not connected to the network using
an Ethernet cable.
To connect the product to a wireless network using the Wireless Setup Wizard
The Wireless Setup Wizard is the best method for installing the product on a wireless network.
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
2.
On the control panel dashboard, touch .
3. Touch Network Setup, and then touch Wireless Settings.
4. Touch Wireless Setup Wizard.
5. The product scans for available wireless networks and returns a list of network names (SSIDs). Select
the SSID for your wireless router from the list if it is available. If the SSID for your wireless router is not in
the list, touch Enter SSID. When prompted for the type of network security, select the option that your
wireless router uses. A keypad opens on the control panel display.
6. Do one of the following:
●
If your wireless router uses WPA security, type the passphrase on the keypad.
●
If your wireless router uses WEP security, type the key on the keypad.
7. Touch OK , and wait while the product establishes a connection with the wireless router. Establishing the
wireless connection can take a few minutes.
To connect the product to a wireless network using WPS
Before you can connect your printer to a wireless network using WPS, make sure you have the following:
●
A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point.
NOTE: The printer supports only connections using 2.4GHz.
●
A computer connected to the wireless network that you intend to connect the printer to. Be sure you
have installed the HP printer software on the computer.
If you have a WPS router with a WPS push button, follow the Push Button method. If you are not certain your
router has a push button, follow the PIN method.
ENWW Connect the product to a computer or a network 15
Push Button method
1.
On the control panel, press and hold on the printer for more than three seconds to start WPS push
mode. The
2. Press the WPS button on your router.
The product begins a timer for approximately two minutes while a wireless connection is established.
PIN method
1. Locate the WPS PIN.
a. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
b.
c. Touch Network Setup, and then touch Wireless Settings.
d. Touch Wi-Fi Protected Setup, and then touch PIN.
2.
On the control panel, press and hold on the printer for more than three seconds to start WPS push
mode. The indicator starts blinking.
3. Open the conguration utility or software for the wireless router or wireless access point, and then enter
the WPS PIN.
indicator starts blinking.
touch the dashboard area on the home screen).
On the control panel dashboard, touch .
NOTE: For more information about using the conguration utility, see the documentation provided
with the router or wireless access point.
4.
Wait for about two minutes. If the printer connects successfully, the indicator stops blinking but
remains lit.
To connect the product to a wireless network manually
During the rst 120 minutes of product setup, or after resetting the product's network defaults (and without a
network cable attached to the product), the product's wireless radio will broadcast a wireless setup network
for the product.
The name of this network is “HP-Setup-xx-[product name]”.
NOTE: The “xx” in the network name is the last two characters of the product's MAC address. The product
name is HP PageWide Managed P55250dw .
1. From a wireless enabled product, connect to the setup network for the device.
2. Open a web browser while connected to this setup network, and open the HP Embedded Web Server
(EWS) using the following IP address.
●
192.168.223.1
3. Find the Wireless Setup Wizard in the EWS and follow the instructions to manually connect the product.
NOTE: The product uses Automatic DHCP by default.
16 Chapter 2 Connect the product ENWW
Use Wi-Fi Direct to connect a computer or device to the product
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct
●
Make sure your computer or mobile device has the necessary software.
—
If you are using a computer, make sure you have installed the printer software from 123.hp.com/
pagewide (recommended) or from the HP software CD provided with the printer.
If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct rst and
then install the printer software. Select Wireless when prompted by the printer software for a
connection type.
—
If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit the HP Mobile Printing website.
●
Make sure Wi-Fi Direct for your printer is turned on.
●
Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.
●
Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to
a network using a wireless connection.
●
Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
To turn on Wi-Fi Direct
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
2.
On the control panel dashboard, touch .
3.
Touch .
4. If the display shows that Wi-Fi Direct is o, touch Wi-Fi Direct and switch it on.
TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see HP
Embedded Web Server.
To print from a wireless-capable mobile device
Make sure you have installed a compatible printing app on your mobile device. For more information, visit the
HP Mobile Printing website.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation
provided with the mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the mobile device, connect to a new network. Use the process you normally use to connect to a
new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks
ENWW Use Wi-Fi Direct to connect a computer or device to the product 17
shown such as DIRECT-**-HP PageWide XXXX (where ** are the unique characters to identify your
printer and XXXX is the printer model located on the printer).
Enter the Wi-Fi Direct password when prompted.
4. Print your document.
To print from a wireless-capable computer (Windows)
1. Make sure Wi-Fi Direct for your printer is turned on.
2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with
the computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the computer, connect to a new network. Use the process you normally use to connect to a new
wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown
such as DIRECT-**-HP PageWide XXXX (where ** are the unique characters to identify your printer and
XXXX is the printer model located on the printer).
Enter the Wi-Fi Direct password when prompted.
NOTE: To
. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless
4
network. If the printer has been installed and connected to your computer with a USB cable, follow the
steps below to install the printer software using the HP Wi-Fi Direct connection.
. Open the printer software. For more information, see
a
. Click Printer Setup & Software, and then select Connect a new printer.
b
. When the Connection Options software screen appears, select Wireless.
c
. Follow the onscreen instructions.
d
. Print your document.
5
nd the password, touch (Wi-Fi Direct) on the home screen.
Select your HP printer software from the list of detected printers.
To print from a wireless-capable computer (OS X)
. Make sure Wi-Fi Direct for your printer is turned on.
1
. Turn on Wi-Fi on the computer.
2
For more information, see the documentation provided by Apple.
. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP PageWide XXXX (where **
3
are the unique characters to identify your printer and XXXX is the printer model located on the printer).
Open the printer software (Windows).
If Wi-Fi Direct is turned on with security, enter the password when prompted.
. Add the printer.
4
. Open System Preferences.
a
b. Click
18 Chapter 2 Connect the product ENWW
Printers.
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