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Edition 4, 1/2019
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Group.
For more information .............................................................................................................................................................. 1
Printer front view ................................................................................................................................................. 3
Front view—E77650z+, E77660z+, P77940dn+, P77950dn+, P77960dn+ models ........ 4
Printer back view and interface ports ............................................................................................................... 5
Back view and interface ports—E77650dn, E77650dns, E77650z, E77650zs,
E77660dn, E77660z, E77660zs, E77660zts, P77440dn, P77940dn, P77940dns,
Supported operating systems ......................................................................................................................... 20
Mobile printing solutions .................................................................................................................................. 23
Power consumption, electrical specications, and acoustic emissions ................................................... 26
Operating environment range ......................................................................................................................... 26
Printer hardware setup and software installation ............................................................................................................ 27
2 Paper trays .............................................................................................................................................................................................. 29
For more information ............................................................................................................................................................ 29
Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 30
Tray 1 paper orientation ................................................................................................................................... 31
Use alternative letterhead mode .................................................................................................................... 36
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Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 36
Load paper to Tray 2 ............................................................................................................................................................. 37
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 39
Use alternative letterhead mode .................................................................................................................... 43
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 43
Load paper to tandem Trays 2 and 3 (E77660zts, P77440dn models only) .............................................................. 44
Use alternative letterhead mode .................................................................................................................... 47
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 47
Load the 4,000-sheet high-capacity input (HCI) tray ....................................................................................................... 48
HCI paper orientation ........................................................................................................................................ 50
Use alternative letterhead mode .................................................................................................................... 51
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 52
Load and print envelopes ..................................................................................................................................................... 53
Congure the default staple location ............................................................................................................. 57
Congure the operation mode ........................................................................................................................ 58
3 Supplies, accessories, and parts .......................................................................................................................................................... 59
For more information ............................................................................................................................................................ 59
Order supplies, accessories, and parts ............................................................................................................................... 60
Supplies and accessories ................................................................................................................................. 60
Customer self-repair parts ............................................................................................................................... 61
Replace the cartridges .......................................................................................................................................................... 64
Cartridge information ....................................................................................................................................... 64
Remove and replace the cartridges ............................................................................................................... 65
Replace the service uid container ..................................................................................................................................... 68
For more information ............................................................................................................................................................ 77
How to print (Windows) .................................................................................................................................... 78
Automatically print on both sides (Windows) ............................................................................................... 78
Manually print on both sides (Windows) ........................................................................................................ 79
Print multiple pages per sheet (Windows) .................................................................................................... 79
Select the paper type (Windows) .................................................................................................................... 80
How to print (macOS) ........................................................................................................................................ 82
Automatically print on both sides (macOS) ................................................................................................... 82
Manually print on both sides (macOS) ........................................................................................................... 82
Print multiple pages per sheet (macOS) ........................................................................................................ 83
Select the paper type (macOS) ........................................................................................................................ 83
Store print jobs on the printer to print later or print privately ........................................................................................ 85
Create a stored job (Windows) ........................................................................................................................ 85
Create a stored job (macOS) ............................................................................................................................ 86
Print a stored job ............................................................................................................................................... 87
Delete a stored job ............................................................................................................................................ 87
Delete a job that is stored on the printer .................................................................................. 87
Change the job storage limit ....................................................................................................... 87
Information sent to printer for Job Accounting purposes ........................................................................... 88
Mobile printing ........................................................................................................................................................................ 89
Wi-Fi Direct and NFC Connect and Print ......................................................................................................... 89
HP ePrint via email ............................................................................................................................................ 90
HP ePrint software ............................................................................................................................................ 91
Print from the USB port ......................................................................................................................................................... 93
Enable the USB port for printing ..................................................................................................................... 93
Print USB documents ........................................................................................................................................ 94
For more information ............................................................................................................................................................ 95
Make a copy ............................................................................................................................................................................ 96
Copy on both sides (duplex) ................................................................................................................................................. 98
For more information .......................................................................................................................................................... 101
Set up Scan to Email ........................................................................................................................................................... 102
Before you begin ............................................................................................................................................. 102
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 102
Step two: Congure the Network Identication settings .......................................................................... 103
Step three: Congure the Scan to Email feature ....................................................................................... 104
Method one: Basic conguration using the Email Setup Wizard ........................................ 104
Method two: Advanced conguration using the Email Setup ............................................. 108
Step four: Congure the Quick Sets (optional) ........................................................................................... 112
Step ve: Set up Scan to Email to use Oce 365 Outlook (optional) ..................................................... 113
Congure the outgoing email server (SMTP) to send an email from an Oce 365
Outlook account .......................................................................................................................... 113
Set up Scan to Network Folder .......................................................................................................................................... 115
Before you begin ............................................................................................................................................. 115
Step one: Access the HP Embedded Web Server ....................................................................................... 115
Step two: Set up Scan to Network Folder ................................................................................................... 116
Method one: Use the Scan to Network Folder Wizard .......................................................... 116
Method two: Use Scan to Network Folder Setup .................................................................. 117
Step one: Begin the conguration ....................................................................... 117
Step two: Congure the Scan to Network Folder settings .............................. 117
Step three: Complete the conguration ............................................................. 125
Set up Scan to USB Drive .................................................................................................................................................... 126
Step one: Access the HP Embedded Web Server ....................................................................................... 126
Step two: Enable Scan to USB Drive ............................................................................................................. 127
Step three: Congure the Quick Sets (optional) ......................................................................................... 127
Default scan settings for Scan to USB Drive setup .................................................................................... 128
Default le settings for Scan to USB Drive setup ....................................................................................... 128
Set up Scan to SharePoint® (Flow models only) ............................................................................................................. 130
Before you begin ............................................................................................................................................. 130
viENWW
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 130
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set ............................. 131
Quick set scan settings and options for Scan to SharePoint® ................................................................. 132
Scan to email ........................................................................................................................................................................ 135
Scan to email ................................................................................................................................................... 135
Scan to network folder ....................................................................................................................................................... 138
Scan to network folder ................................................................................................................................... 138
Scan to USB drive ................................................................................................................................................................. 140
Scan to USB drive ............................................................................................................................................ 140
Scan to SharePoint .............................................................................................................................................................. 142
Scan to SharePoint .......................................................................................................................................... 142
Scan to job storage .............................................................................................................................................................. 144
Scan to job storage on the printer ................................................................................................................ 144
Print from job storage on the printer ........................................................................................................... 146
HP JetAdvantage business solutions ............................................................................................................................... 147
For more information .......................................................................................................................................................... 149
Set up fax .............................................................................................................................................................................. 150
Send a fax ............................................................................................................................................................................. 154
8 Manage the printer .............................................................................................................................................................................. 157
For more information .......................................................................................................................................................... 157
Advanced conguration with the HP Embedded Web Server (EWS) ........................................................................... 158
Other Links list ............................................................................................................................ 166
Create a Quick Set ................................................................................................................................................................ 167
View or change network settings ................................................................................................................. 177
Rename the printer on a network ................................................................................................................ 177
Manually congure IPv4 TCP/IP parameters from the control panel ..................................................... 178
Manually congure IPv6 TCP/IP parameters from the control panel ..................................................... 178
Link speed and duplex settings .................................................................................................................... 179
Printer security features ..................................................................................................................................................... 180
Assign an administrator password ............................................................................................................... 180
IP Security ......................................................................................................................................................... 181
Lock the formatter .......................................................................................................................................... 181
Encryption support: HP High Performance Secure Hard Disks ............................................................... 181
Set the sleep timer and congure the printer to use 2 watts or less of power .................................... 182
Set the sleep schedule ................................................................................................................................... 182
HP Web Jetadmin ................................................................................................................................................................. 184
Software and rmware updates ....................................................................................................................................... 185
For more information .......................................................................................................................................................... 187
Customer support ................................................................................................................................................................ 189
Control panel help system ................................................................................................................................................. 190
Method one: Restore factory settings from the printer control panel ................................................... 191
Method two: Restore factory settings from the HP Embedded Web Server (network-connected
printers only)
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel .............................. 192
Change the “Very Low” settings ................................................................................................................... 192
Order supplies ................................................................................................................................................. 193
Printer does not pick up paper or misfeeds .................................................................................................................... 194
The printer does not pick up paper .............................................................................................................. 194
The printer picks up multiple sheets of paper ............................................................................................ 196
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 200
Clear paper jams .................................................................................................................................................................. 201
Paper jam locations ........................................................................................................................................ 202
Auto-navigation for clearing paper jams ..................................................................................................... 203
Experiencing frequent or recurring paper jams? ....................................................................................... 203
Clear paper jams in the document feeder – 31.13.yz ............................................................................... 204
Clear paper jams in Tray 1 - 15.A1.yz; 15.D1.51; 15.D1.81; 15.D2.A1; 15.D2.D1 ............................... 206
Clear paper jams in tandem Trays 2 and 3 (E77660zts, P77440dn models only) .............................. 209
Clear paper jams in Tray 2 - 15.A2.yz; 15.D2.52; 15.D2.82; 15.D2.A2; 15.D2.D2 ............................... 212
Clear paper jams in Tray 3 - 15.A3.yz; 15.12.A3; 15.12.D3 ..................................................................... 214
Clear paper jams in the heated pressure roller (HPR) - 13.xx.xx, 15.5x.xx, 66.Bx.xx, 17.B3.xx ....... 217
Clear paper jams in the output bin - 15.E1.yz; 15.C1.Az .......................................................................... 220
Clear paper jams in the duplexer - 15.D1.yz; 15.D2.yz; 15.C1.5z; 15.C1.8z; 15.C1.9z ....................... 222
Clear paper jams in the 3X550 trays - 15.A4.yz; 15.A5.yz; 15.A6.yz; 15.A9.yz; 15.37.yz;
Check the cartridge status ............................................................................................................................. 242
Update the printer rmware ......................................................................................................................... 243
Change the print quality setting ................................................................................................................... 243
Print from a dierent software program .................................................................................................... 243
Check paper and quality settings ................................................................................................................. 243
Check grayscale and black settings ............................................................................................................. 244
Adjust color settings (Windows) ................................................................................................................... 244
Check paper and the printing environment ................................................................................................ 245
Step one: Use paper that meets HP specications ............................................................... 245
Step two: Check the environment ............................................................................................ 245
Visually inspect the cartridge ........................................................................................................................ 246
Clean the printer .............................................................................................................................................. 247
Print and interpret the Print Quality Report ........................................................................... 247
Clean the printhead .................................................................................................................... 247
Clean the rollers .......................................................................................................................... 248
Try a dierent print driver .............................................................................................................................. 248
Check the scanner glass for dirt and smudges .......................................................................................... 250
Calibrate the scanner ...................................................................................................................................... 251
Check the paper settings ............................................................................................................................... 252
Check the paper selection options .......................................................................................... 252
Check the image-adjustment settings ........................................................................................................ 252
Optimize copy quality for text or pictures ................................................................................................... 253
Check the scanner glass for dirt and smudges .......................................................................................... 260
Check the send-fax resolution settings ....................................................................................................... 261
Check the image-adjustment settings ........................................................................................................ 262
Optimize fax quality for text or pictures ..................................................................................................... 262
Check the error-correction settings ............................................................................................................. 262
xENWW
Check the t-to-page setting ........................................................................................................................ 263
Clean the pickup rollers and separation pad in the document feeder ................................................... 263
Send to a dierent fax machine .................................................................................................................... 265
Check the sender's fax machine ................................................................................................................... 265
Checklist for solving fax problems ............................................................................................................... 272
What type of phone line are you using? ................................................................................. 272
Are you using a surge-protection device? .............................................................................. 272
Are you using a phone company voice-messaging service or an answering machine? . 272
Does your phone line have a call-waiting feature? ............................................................... 273
Check fax accessory status ....................................................................................................... 273
General fax problems ..................................................................................................................................... 274
The fax failed to send ................................................................................................................ 274
An Out of Memory status message displays on the printer control panel ........................ 274
Print quality of a photo is poor or prints as a gray box ........................................................ 274
You touched the Stop button to cancel a fax, but the fax was still sent ............................ 274
No fax address book button displays ...................................................................................... 274
Not able to locate the Fax settings in HP Web Jetadmin ..................................................... 274
The header is appended to the top of the page when the overlay option is enabled .... 274
A mix of names and numbers is in the recipients box .......................................................... 274
A one-page fax prints as two pages ........................................................................................ 274
A document stops in the document feeder in the middle of faxing ................................... 275
ENWWxi
The volume for sounds coming from the fax accessory is too high or too low ............... 275
Index ........................................................................................................................................................................................................... 277
xiiENWW
1Printer overview
For more information
●
Caution icons
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/PageWide.
For current information, see www.hp.com/support/pwcolormfpE77650, or www.hp.com/support/
pwcolormfpE77660, or www.hp.com/support/pwcolorP77940mfp, or www.hp.com/support/
pwcolorP77950mfp, or www.hp.com/support/pwcolorP77960mfp, or www.hp.com/support/
pwcolorP77440mfp.
HP's all-inclusive help for the printer includes the following information:
4Access door to interface ports and cable lock slot
5Tray 1 (multipurpose tray)
6Tray 1 extension
The printer includes the following interface ports.
ENWWPrinter views5
1
2
3
4
1Host USB port for connecting external USB devices
1
2
3
6
4
5
NOTE: For easy-access USB printing, use the USB port near the control panel.
2Local area network (LAN) Ethernet (RJ-45) network port
3Hi-Speed USB 2.0 printing port
4Cable lock slot
Back view and interface ports—E77650z+, E77660z+, P77940dn+, P77950dn+, P77960dn+ models
1Power connection
2Floor-standing nisher rear door
3Formatter plate (contains the interface ports)
4Access door to interface ports and cable lock slot
5Tray 1 (multipurpose tray)
6Tray 1 extension
6Chapter 1 Printer overviewENWW
The printer includes the following interface ports.
1
2
3
4
3 4
2
1
5 6 7
8
9
10
12
13
11
1Host USB port for connecting external USB devices
NOTE: For easy-access USB printing, use the USB port near the control panel.
2Local area network (LAN) Ethernet (RJ-45) network port
3Hi-Speed USB 2.0 printing port
4Cable lock slot
Control-panel view
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by selecting the Home button.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
1
Home button
Select the Home button to return to the Home screen.
2Applications areaSelect any of the icons to open the application. Swipe the screen sideways to access more applications.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
ENWWPrinter views7
3Reset buttonSelect the Reset button to clear changes, release the printer from a paused state, reset the copy count
eld, display hidden errors, and restore the default settings (including the language and keyboard
layout).
4Sign In or Sign Out button Select the Sign In button to access secured features.
Select the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has congured the printer to require permission
for access to features.
5
Information button
6
Help button
7Current timeDisplays the current time.
8Copy buttonSelect the Copy button to start a copy job.
9Copy countThe copy count indicates the number of copies that the printer is set to make.
10Home-screen page
indicator
Select the information button to access a screen that provides access to several types of printer
information. Select the buttons at the bottom of the screen for the following information:
●Display Language: Change the language setting for the current user session.
●Sleep Mode: Place the printer into sleep mode.
●Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device with Wi-Fi.
●Wireless: View or change wireless connection settings (for the zs and z+ models and for the dn
and f models only when an optional wireless accessory is installed).
●Ethernet: View or change Ethernet connection settings.
●HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
●Fax Number: View the printer fax number (fax models only).
Select the Help button to open the embedded help system.
Indicates the number of pages on the Home screen or in an application. The current page is
highlighted. Swipe the screen sideways to scroll between pages.
11Keyboard
(Flow models only)
12Easy-access USB portInsert a USB ash drive for printing or scanning without a computer or to update the printer rmware.
13Hardware integration
pocket (HIP)
(Not available for the
P77440dn model)
Flow models include a physical keyboard. The keys are mapped to a language in the same way the
virtual keyboard on the printer touchscreen is mapped. Whenever the keyboard layout for the virtual
keyboard changes, the keys on the physical keyboard are remapped to match the new settings.
NOTE: In some locations, the printer comes with adhesive keyboard overlays to customize the keys
for dierent languages.
NOTE: An administrator must enable this port before using for print or scan features. A rmware
upgrade does not require that the port be enabled.
For connecting accessory and third-party devices.
8Chapter 1 Printer overviewENWW
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
ActionDescriptionExample
TouchTouch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
SwipeTouch the screen and then move your nger
horizontally to scroll the screen sideways.
ScrollTouch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Touch the Settings icon to open the Settings app.
Swipe until the Settings app displays.
Scroll through the Settings app.
ENWWPrinter views9
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/pwcolormfpE77650, or www.hp.com/support/
pwcolormfpE77660, or www.hp.com/support/pwcolorP77940mfp, or www.hp.com/support/
pwcolorP77950mfp, or www.hp.com/support/pwcolorP77960mfp, or www.hp.com/support/
pwcolorP77440mfp.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating environment range
Technical specications
Table 1-1 Multi-function printer models (1 of 5)
Model name
Product number
Paper handlingTray 1 (100-sheet capacity)
Tray 2 and 3 (tandem): 2x550-sheet capacity
550-sheet paper tray
NOTE: The printer supports one optional input accessory.