Current Service Notes for HP OmniBooks. 13 June 2000
Product Service note Category Time Required Bios Description Date
Ob 800
800-01 Fix on fail
800-02a Fix on fail 40 minutes 1.02 Suspend/Resume Issues and BIOS 1.02 01/29/1997
800-03 Fix on fail Flash Card Incompatability 11/04/1996
800-04 Fix on fail STANDOFF-HEX Replacement 12/03/1996
800-05 Fix on fail 30 minutes Mouse Tracking Problem 11/21/1996
800-06 Update 1.01 Bios and Driver Upgrade 12/20/1996
800-07 For information External Monitor Connections 01/14/1997
800-08 Fix on fail 30 minutes Mouse Tracking Problem 12/20/1996
800-09 Fix on fail 15 minutes Support Plate Insulator 01/02/1997
800-10 Fix on fail 30 minutes Mouse Behavior 01/29/1997
800-11 Fix on fail 5 minutes 16 MB RAM Module Problems 01/30/1997
800-12a For information HDD Breather Hole Covered 06/17/1997
800-13 Fix on fail 5 minutes Position of HDD Insulator 04/07/1997
800-14 Fix on fail 5 minutes Spacer –link added to Logic Board 04/05/1997
800-15 For information Display Labeling Procedure 06/02/1997
800-16 Fix on fail Toshiba 2.1GB HDD Problems 06/09/1997
800-17 For information 2.1 GB HDD Information 10/21/1997
800-18 Fix on fail 5 minutes HDD Insulator Quality Upgrade 01/08/1998
800-19 Fix on fail 5 minutes 2.01 New Bios Release 2.01.00 01/29/1998
CPU Insulator 09/12/1996
Ob 900
900-01 For information
2.13 Docking Trays 04/30/1999
900-02 For information Module Bay Adapter Modified 05/26/1999
900-03 For information 5 minutes 2.24 Bios Update to 2.24.00 06/08/1999
900-04 Fix on fail 10 minutes PCMCIA Flex Cables Stiffened 06/11/1999
900-05 Fix on fail 10 minutes Keys popping off during keyboard removal 06/14/1999
900-06 For information 12.1 inch IBM / Mitsubishi Parts 06/03/1999
900-07a For information Motherboard Revision 09/13/1999
900-08 Fix on fail 5 minutes FDD detection failure during Hot Plug or Cold Boot 07/07/1999
900-09 For information FDD Handling : Electrostatic and Pressure Damage 07/20/1999
900-10 Fix on fail 30 minutes LCD Panel Flex Connectors coming loose. 07/29/1999
900-11 Update 5 minutes 2.24 Burr on HDD Connector and Shorting Problems 09/07/1999
900-12 Fix on fail 30 minutes Display Cover Latch Redesigned to Protect LCD 09/24/1999
900-13 Fix on fail 10 minutes Corrupt Screen fonts on Windows 95 Desktop 10/29/1999
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Current Service Notes for HP OmniBooks. 13 June 2000
Product Service note Category Time Required Bios Description Date
Ob 900
cont …
900-14 Fix on fail 60 minutes
900-15 For information
2.13 Operation of DVD Mod / MPEG-2 PC Card/Player 01/26/2000
900-16 For information A new HP nameplate hs been introduced 04/05/2000
900-17 For information Update OB900 Service Manual re: LCD displays 05/23/2000
900-18 Fix on fail 10 minutes 3.10 – 7.11 New BIOS Required 04/26/2000
HDD Protective Bracket added under palm rest 11/11/1999
Ob 2000
Ob 2100
2000-03 Fix on fail
Replacement of Logic PCA 10/01/1997
2000-04 For information 2.1GB HDD Information 10/21/1997
2000-05 For information Recovery CD Available 10/28/1997
2000-06 For information BIOS and Software History 12/01/1997
2000-07 For information Correction to Service Manual 12/02/1997
2000-08 For information OB3000 AC Adapter Incompatible 12/22/1997
2000-09 For information Refurbished OB2000 SKU added 02/01/1998
2000-10 For information New OmniBook 2000 SKU added 02/01/1998
2000-11 Fix on fail 15 minutes Support Bracket for OFF Button 02/27/1998
2000-12b For information 15 minutes Port Replicator Optional Lever 03/20/1998
2000-13 For information Revised 20x / 24x CD-ROM 10/03/1998
2000-14 For information 3.16 System.Config.Util. reports incorrect HD size 08/26/1999
2000-15 For information Clarification of Service Manual re : motherboards 12/09/1999
2100-01 For information
Recovery CD/Diagnostics 06/04/1998
2100-02 Update 5 minutes Display Hinge Covers 07/08/1998
2100-03 Fix on fail 5 minutes Improved FDD Design (F1384A) 07/08/1998
2100-04 For information OB2100 Display Cover different from OB3100 07/08/1998
2100-05 For information Caution Routing Wires 07/08/1998
2100-06 Fix on fail Changing Motherboards set correct keyboard matrix 08/10/1998
2100-07 For information No Cracked Hinge on OB2100 13 inch displays 09/15/1998
2100-08 For information To Prevent 13 inch Bezel Breakage 09/09/1998
2100-09 Update 5 minutes Data Corruption / System Hangs 10/16/1998
2100-10 Update 5 minutes Audio CD Skips / Torisan Drive 10/16/1998
2100-11 Fix on fail Euro Currency Symbol 01/21/1999
2100-12c Fix on fail 30 minutes Docked Boot Failure / PCMCIA 10/27/1999
2100-13 For information Motherboard / CPU Compatibilty 01/26/1999
2100-14 For information 4.x GB Hard Disk Drives in 3.2GB SKUs 03/29/1999
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Current Service Notes for HP OmniBooks. 13 June 2000
Product Service note Category Time Required Bios Description Date
Ob 2100
Cont …
2100-15 Fix on fail 10 minutes
2100-16 For information
2100-17 Fix on fail 30 minutes Display Flex Cable Rev A to B for 12.1 inch DSTN 04/12/1999
2100-18 Update 5 minutes 2.03 New BIOS Version 2.03-Addresses HDD corruption 07/26/1999
Display Settings 03/29/1999
Auto Airline Adapter / Voltage from F1455A 04/15/1999
Ob 3000
Ob 3100
3000-01a Fix on fail 5 minutes
Port Replicator Fuzzy Ext. Video 03/19/1998
3000-02 Fix on fail 5 minutes I/O Door Assembly/Broken Hinge 03/09/1998
3000-03a Fix on fail 5 minutes Display Hinges 06/03/1998
3000-04a Fix on fail 30 minutes Display Latch Assembly 07/20/1998
3000-05 Fix on fail 5 minutes Display Hinge Covers 06/05/1998
3000-06 Fix on fail 5 minutes Improved FDD Design (F1384A) 06/03/1998
3000-07 For information 5 minutes RAM (Covers / Doors) Insulator 06/03/1998
3000-08 Fix on fail 30 minutes Broken Display Case Hook (Latch) 06/03/1998
3000-09 For information Caution Routing Wires 06/03/1998
3000-10 Fix on fail 45 minutes Audio Board / Motherboard Issues 06/03/1998
3000-11 For information China AC Adapter/Power cord 06/03/1998
3000-12 Fix on fail 5 minutes 20x CD-ROM Firmware Update 07/27/1998
3000-13 For information Australia Remove C-Tick Number 07/24/1998
3000-14 For information To Prevent 13 inch Bezel Breakage 09/09/1998
3000-15 Fix on fail 30 minutes Display Cover Hinge Crack 09/15/1998
3000-16 For information 5 minutes Toshiba 24x CD-ROM/Data Corrupt –Syst. Hangs. 10/16/1998
3000-17 Fix on fail 5 minutes Torisan 24x CDROM Audio Skips 10/16/1998
3000-18 For information Different screws for left side of 13 inch TFT display 05/15/2000
3100-01 For information
Recovery CD/Diagnostics 06/04/1998
3100-02 Update 5 minutes Diplay Hinge Covers 06/05/1998
3100-03 Fix on fail 5 minutes Improved FDD Design (F1384A) 06/03/1998
3100-04 Fix on fail 30 minutes Display Latch 06/03/1998
3100-05 For information Caution Routing Wires 06/03/1998
3100-06 Fix on fail Changing Motherboards set correct keyboard matrix 08/10/1998
3100-07 Fix on fail 30 minutes Crack in Display Hinge Area 09/15/1998
3100-08 For information To Prevent 13 inch Bezel Breakage 09/09/1998
3100-09 Update 5 minutes Data Corruption/System Hang & Toshiba CD-ROM 10/16/1998
3100-10 Update 5 minutes Audio CD Skips / Torisan Drive 10/16/1998
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Current Service Notes for HP OmniBooks. 13 June 2000
Product Service note Category Time Required Bios Description Date
Ob 3100
Cont …
3100-11 Fix on fail
3100-12 For information
3100-13 For information Motherboard / CPU Compatibilty 01/26/1999
3100-14 Fix on fail 10 minutes Display Setting 03/29/1999
3100-15 Update 5 minutes 2.03 New BIOS Version 2.03-Addresses HDD corruption 07/26/1999
Euro Currency Symbol 01/21/1999
Docked Boot Failure / PCMCIA 01/27/1999
Ob 4000
Ob 4100
4000-01 Fix on fail 60 minutes
Imaged HDD Strategy Change 02/24/1997
4000-02 For information Repair Strategy Change 03/03/1997
4000-03 For information OB3000 AC Adapter Incompatible 12/22/1997
4100-01 Fix on fail
2.00 Pentium II Motherboard Part Numbers 08/12/1998
4100-02 Update 10 minutes Drifting Mouse / Pointing Stick 10/08/1998
4100-03c Update 10 minutes Boot Failure / Loose CPU Dislodged 03/22/1999
4100-04 Fix on fail 60 minutes Diplay Distortion 13 Inch LCD 11/12/1998
4100-05 Fix on fail LCD Repair Procedure to prevent image distortion 11/12/1998
4100-06 Update 2.00 Error 0232 : Extended Ram Failure 11/16/1998
4100-07b For information 14.1 Inch LCD Repair Parts 03/12/1999
4100-08 For information LCD Repair – Best Practices 01/22/1999
4100-09 Fix on fail Euro Currency Symbol 01/15/1999
4100-10 For information HDD Partitioning / Recovery CD 02/02/1999
4100-11 Fix on fail 40 minutes Temp. Display shortage 13.3 upgrade to 14.1 inch 07/09/1999
4100-12 For information FDD Handling : Electrostatic and Pressure Damage 07/20/1999
4100-13 Update 5 minutes 2.03 New BIOS version 2.03–Addresses HDD corruption 07/27/1999
4100-14a Fix on fail 30 minutes Cracks in OmniBook 4100 Display Cover and Bezel 05/03/2000
4100-15 Update New Spacer Required to keep Video Card Seated 03/08/2000
4100-16 Fix on fail 5100mAhr Batteries May Need Reprogramming 03/09/2000
4100-17 Fix on fail 30 minutes Display case can damage IBM LCD Flex Cable 04/06/2000
Ob 4150
4150-01 Fix on fail 30 minutes
2.13 Battery Charging/Docking Problems 11/15/1998
4150-02 Fix on fail Euro Currency Symbol 01/15/1999
4150-03 Fix on fail 60 minutes Floppy Drive/Parallel Port 01/15/1999
4150-04 For information LCD Repair – Best Practices 01/22/1999
4150-05 For information HDD Partitioning / Recovery CD 02/09/1999
4150-06a For information 14.1 Inch LCD Repair Parts 03/09/1999
4150-07 For information 5 minutes 2.24 Bios Update to 2.24.00 06/15/1999
- 4 -
Current Service Notes for HP OmniBooks. 13 June 2000
Product Service note Category Time Required Bios Description Date
Ob 4150
cont…
4150-08b Fix on fail 30 minutes
4150-10 Fix on fail 30 minutes
4150-11 Update 10 minutes Video Card Spacer Required 07/21/1999
4150-12 For information FDD Handling : Electrostatic and Pressure Damage 07/22/1999
4150-13 For information EMI Shield can short causing display to go blank 07/21/1999
4150-14b Fix on fail 5 minutes Cover Strip modified to prevent docking problems 11/30/1999
4150-15 Fix on fail 10 minutes Corrupt Screen fonts on the Windows 95 Desktop 10/29/1999
4150-16 For information Incorrect Service Manual info Re : CPT LCD panels 12/08/1999
4150-17a Fix on fail 5 minutes Slight variations in docking connector height 04/07/2000
4150-18 For information 2.13 Operation of DVD Mod / MPEG-2PC Card/Player 01/26/2000
4150-19 Update 10 minutes CPU Heatsink Modified / Mechanical Interferance 01/27/2000
4150-20 Fix on fail 5 minutes New Docking Door Spring to fix Docking Problems 02/07/2000
4150-21 For information Clarification of CPU Cooling Solutions 03/01/2000
4150-22 For information New HDD Housing Kit reduces Mechanical Shock 03/15/2000
4150-23 Fix on fail 5100mAhr Batteries May Need Reprogramming 03/15/2000
4150-24 For information A new HP nameplate has been introduced 04/05/2000
4150-25 Fix on fail 30 minutes Display case can damage IBM LCD Flex Cable 04/06/2000
4150-26 Fix on fail 10 minutes 3.10 – 7.11 New BIOS Required 04/26/2000
4150-27 For information Update OB4150 Service Manual Re : LCD displays 05/10/2000
Cracks in OmniBook 4150 Display Cover and Bezel 05/03/1999
Loose Panel Screws Causing IBM Display Short 07/13/1999
Ob 5000
Ob 5500
5000-01 Fix on fail 10 minutes
Display Springs & Chassis Update 06/25/1996
5000-02 For information Correction / Familiarization Guide 10/22/1996
5000-03 Fix on fail 15 minutes HDD Breather Hole Covered 01/30/1997
5000-04 Fix on fail 15 minutes Sus. To Ram Lockup / Real Time Clock 04/15/1997
5000-05 Fix on fail Printing Serial Number Labels 04/02/1997
5000-06 For information Repair Strategy Change 04/15/1997
5000-07 For information Repair Strategy Change 04/07/1997
5000-08 For information OB3000 AC Adapter Incompatible 12/22/1997
5000-09 For information New HDD Plastic Kit 05/22/1998
5500-01 Fix on fail 60 minutes
CMOS IC Update/RealTime Clock 08/06/1996
5500-02 For information Recovery CD-ROM Part Numbers 10/21/1996
5500-03 Update 15 minutes 2.12 BIOS Release 2.12 10/16/1996
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Current Service Notes for HP OmniBooks. 13 June 2000
Product Service note Category Time Required Bios Description Date
Ob 5500
Cont …
5500-04 Fix on fail 60 minutes
5500-05 Fix on fail 60 minutes
2.10 New Display Available 11/11/1996
5500-06 Fix on fail Recovery Procedure & Drive Lock 12/11/1996
5500-07 Fix on fail Backup Battery Concerns 12/12/1996
5500-08 For information 6x-10x Replacement CD ROM Drive 01/08/1997
5500-09 Fix on fail 15 minutes HDD Breather Hole Covered 01/30/1997
5500-10 Fix on fail Printing Serial Number Labels 04/02/1997
5500-11 Fix on fail Battery Latch/Lower Chassis Case 04/10/1997
5500-12 Fix on fail 2.12.90 Erratic Mouse / Keyboard 05/06/1997
5500-13 For information 2.1 GB HDD Information 10/28/1997
5500-14 For information OB 3000 AC Adapter Incompatible 01/05/1998
5500-15 For information Revised 20x/24x CD-ROM Drive 10/20/1998
5500-16 For information 2.16 System.Config.Util. reports incorrect HD size 08/26/1999
Keyboard and Palmrest Assy. Parts 10/14/1996
Ob 5700
Ob 7100
5700-01 Fix on fail
3.02.00 FDD and BIOS Upgrade 06/25/1997
5700-02 For information Toshiba HDD Problems 06/23/1997
5700-03 For information XGA / TFT Display Quality Criteria 07/10/1997
5700-04 Fix on fail Logic PCA Replacement 10/01/1997
5700-05 For information 2.1 GB HDD Information 10/21/1997
5700-06 For information Correction to Service Manual 12/02/1997
5700-07 For information OB 3000 AC Adapter Incompatible 12/22/1997
5700-08 For information Refurbished OB 5700 SKU Added 02/02/1998
5700-09 For information New OB5700 SKU Added 02/02/1998
5700-10 Fix on fail 15 minutes Support Bracket for OFF Button 02/27/1998
5700-11b For information 15 minutes Port Replicator Optional Lever 03/20/1998
5700-12 For information Revised 20x / 24x CD-ROM 10/20/1998
5700-13 For information 3.16 System.Config.Util. reports incorrect HD size 08/26/1999
7100-01 For information
2.00 Recovery CD/Diagnostics 06/04/1998
7100-02 Fix on fail Audio CD Skips / F1446A CD/FDD modules 12/01/1998
- 6 -
Current Service Notes for HP OmniBooks. 13 June 2000
Product Service note Category Time Required Bios Description Date
7100-03 Fix on fail Euro Currency Symbol 01/25/1999
7100-04 For information HDD Partitioning / Recovery CD 02/09/1999
7100-05 Update 5 minutes 2.03 New Bios Version 2.03–Addresses HDD corruption 07/27/1999
Ob 7150
Other
svc notes
7150-01 Fix on fail
2.00 Euro Currency Symbol 01/25/1999
7150-02 For information HDD Partitioning / Recovery CD 02/09/1999
7150-03 For information 2.01 8MB DRAM VGA Video Card & BIOS 2.01 04/14/1999
7150-04 Update 5 minutes 2.04 New Bios Version 2.04–Addresses HDD corruption 07/28/1999
7150-05 For information 2.01b -2.04b Upgrading BIOS on certain units-renders unusable 10/06/1999
1195-01 For information
FDD Failure OB5500 10/25/1996
1465-01 Fix on fail 5 minutes Kingmax Hardware DVD PC Card 06/30/1999
Cable-01 For information 3 Wire UK Power Cord 05/20/1998
Cable-02 For information 2 Wire UK Power Cord 07/20/1998
CDRom-01 For information New CD Rom for OmniBooks 06/02/1999
Docks-01 Fix on fail Cold-Undock Failure F1451A / F1452A 07/20/1998
Docks-02 For information Data Corruption / HDD /Full Dock 12/15/1998
Docks-03 For information OB900 Docking Trays 03/31/1999
Docks-04 Fix on fail Dock Releasing Mechanism Failures and the OB900 08/12/1999
Hdd-01a For information HDD Matrix/HDD Spacers 04/01/1999
HDD2G-01A For information 2GB HDD Service usage matrix 10/14/1998
Hddal-01 For information SMART HDD Support Policy 11/09/1998
RecvyCD-01 For information OmniBook Recovery CDs Service Matrix 12/15/1999
Screw-01 For information Screw Part Numbers Consolidated 03/09/1999
Sojourn-01 For information Rubber Shoe Problems / OmniBook Sojourn 10/23/1998
W2kbs-01 For information 7.09 New BIOS to Eliminate Data Loss w/ Win2000 03/17/2000
- 7 -
Current Service Notes for HP OmniBooks. 13 June 2000
DEFINITIONS
FIX ON FAIL:
UPDATE:
IF THE DEFECTIVE UNIT SHOWS THIS FAILURE, PLEASE REFER TO THIS SERVICE IN ORDER TO MEND IT.
THIS SERVICE NOTE APPLIES TO ANY OMNIBOOK RECEIVED OR WITHIN THE DEFINED RANGE.
FOR INFORMATION:
THE SERVICE IS DOCUMENTED FOR TECHNICAL INFORMATION.
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