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WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL
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© Copyright 2021 HP Development Company, L.P.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
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iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Safety information
Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.
- Read and understand all instructions in the documentation that comes with the printer.
- Observe all warnings and instructions marked on the product.
- Unplug this product from wall outlets before cleaning.
- Do not install or use this product near water, or when you are wet.
- Install the product securely on a stable surface.
- Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.
- If the product does not operate normally, see Solve a problem.
- There are no user-serviceable parts inside. Refer servicing to qualied service personnel.
Table of contents
1 Get started .................................................................................................................................................... 1
Printer parts ........................................................................................................................................................... 2
Control panel features ........................................................................................................................................... 5
Turn the printer o ................................................................................................................................................ 9
2 Load media and paper basics ........................................................................................................................ 10
Load paper ........................................................................................................................................................... 11
Load an original on the scanner glass ................................................................................................................. 21
Load an original in the document feeder ............................................................................................................ 23
Paper basics ......................................................................................................................................................... 24
Tips for selecting and using paper ...................................................................................................................... 25
3 Connect your printer .................................................................................................................................... 26
Requirements for HP+ printers ........................................................................................................................... 27
Set up the printer for wireless communication ................................................................................................... 28
Connect your printer to an Ethernet network ..................................................................................................... 32
Connect your printer using a USB cable .............................................................................................................. 33
Change network settings ..................................................................................................................................... 34
Use Wi-Fi Direct .................................................................................................................................................... 36
4 Printer management tools ........................................................................................................................... 39
Use the HP Smart app to print, scan, and manage ............................................................................................. 40
Open the HP printer software (Windows) ............................................................................................................ 41
Toolbox (Windows) .............................................................................................................................................. 42
Embedded web server ......................................................................................................................................... 43
Update the printer ............................................................................................................................................... 46
5 Web Services ............................................................................................................................................... 47
What are Web Services? ....................................................................................................................................... 48
Set up Web Services ............................................................................................................................................. 48
Remove Web Services .......................................................................................................................................... 49
ENWW iii
6 Print ........................................................................................................................................................... 50
Print using the HP Smart app .............................................................................................................................. 51
Print using a computer ........................................................................................................................................ 53
Print from mobile devices .................................................................................................................................... 59
Tips for successful printing ................................................................................................................................. 60
7 Copy and scan .............................................................................................................................................. 63
Copy and scan using HP Smart ............................................................................................................................ 64
Copy from the printer .......................................................................................................................................... 66
Scan using HP printer software (Windows 7) ...................................................................................................... 67
Scan using Webscan ............................................................................................................................................ 71
Scan to a memory device ..................................................................................................................................... 72
Tips for copy and scan success ............................................................................................................................ 73
8 Fax ............................................................................................................................................................. 74
Send a fax ............................................................................................................................................................ 75
Receive a fax ........................................................................................................................................................ 80
Set up phone book contacts ................................................................................................................................ 85
Change fax settings ............................................................................................................................................. 88
Fax and digital phone services ............................................................................................................................ 92
Fax on Voice over Internet Protocol .................................................................................................................... 93
Use reports .......................................................................................................................................................... 94
Additional fax setup ............................................................................................................................................ 98
9 Manage cartridges ..................................................................................................................................... 122
Information on cartridges and the printhead ................................................................................................... 123
Some color ink is used even when printing with black cartridge only ............................................................. 124
Check the estimated ink levels .......................................................................................................................... 125
Replace the cartridges ....................................................................................................................................... 126
Order cartridges ................................................................................................................................................. 130
Store printing supplies ...................................................................................................................................... 131
Anonymous usage information storage ........................................................................................................... 132
Cartridge warranty information ........................................................................................................................ 133
10 Solve a problem ....................................................................................................................................... 134
Get help from the HP Smart app ....................................................................................................................... 135
Get help from the printer control panel ............................................................................................................ 135
Get help in this guide ......................................................................................................................................... 135
Understand printer reports ............................................................................................................................... 162
Solve Web Services problems ............................................................................................................................ 164
iv ENWW
Maintain the printer ........................................................................................................................................... 165
Restore original factory defaults and settings ................................................................................................. 169
HP support ......................................................................................................................................................... 171
11 HP EcoSolutions (HP and the Environment) ................................................................................................ 173
HP EcoSolutions (HP and the Environment) ...................................................................................................... 174
Appendix A Technical information ................................................................................................................. 177
Specications ..................................................................................................................................................... 178
Regulatory notices ............................................................................................................................................. 181
Environmental product stewardship program .................................................................................................. 189
Index ........................................................................................................................................................... 196
ENWW v
vi ENWW
1 Get started
This guide provides details about how to use the printer and how to resolve problems.
●
Printer parts
●
Control panel features
●
Turn the printer o
ENWW 1
Printer parts
This section contains the following topics:
●
Top and front view
●
Printing supplies area
●
Back view
Top and front view
1 Document feeder
2 Document feeder paper-width guides
3 Document feeder tray
4 Document feeder output extension
5 Scanner lid
6 Scanner glass
7 Output tray
8 Output tray extension
9 Input tray
10 Power button
11 Front USB port
NOTE: This feature is available with some models of the printer.
12 Front door
13 Control panel display
2 Chapter 1 Get started ENWW
Printing supplies area
5
4321
1 Cartridge access door
2 Front door
3 Printhead
4 Cartridges
5 PIN code label
NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage.
Avoid removing supplies for extended periods of time. Do not turn the printer o when a cartridge is missing.
Back view
1 Ethernet network port
ENWW Printer parts 3
2 Rear USB port
NOTE: A label is covering the USB port on this printer. Use the HP Smart app and a network connection to set up your printer
and receive the HP+ oer. After setup, you can print using a USB cable connection, if desired, but the printer must also still be
connected to the Internet if you have enabled HP+.
3
Fax port (Ext)
4
Fax port (Line)
5 Power connection
4 Chapter 1 Get started ENWW
Control panel features
7
1
2 3 4 5
6
●
Lift the control panel
●
Overview of buttons and lights
●
Function buttons
●
Dashboard icons
●
Change printer settings
Lift the control panel
You can move the control panel for easier use.
● Push the upper part of the control panel to lift it.
NOTE: Return the control panel to its original position by pushing down the bottom until it is back in
place.
Overview of buttons and lights
Label Name and Description
1 Power light: Indicates whether the printer is turned on.
ENWW Control panel features 5
Label Name and Description
2 Wireless light: Indicates the status of the printer's wireless connection.
● Solid blue light indicates that wireless connection has been established and you can print.
● Slow blinking light with clear pause indicates that wireless is on, but not congured. To connect your printer, see Set up the
printer for wireless communication.
● Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is
within the range of wireless signal.
● Fast blinking light indicates wireless error. Refer to the message on the printer display.
● If the wireless light is o, wireless is turned o.
3 Back button: Returns to the previous menu.
4 Home button: Returns to the home screen from any other screen.
5 Help button: Opens the Help menu when on the Home screen, or shows contextual help content if it is available for the current
operation when on other screens.
6 Function buttons: Tap to perform common tasks. For more information, see Function buttons.
7 Dashboard: Swipe down for additional printer management options. For more information, see Dashboard icons.
Function buttons
Function button Purpose
Copy Copy document, ID card, or photo.
Scan Scan document.
Photo Print photo from USB ash drive.
Fax Set up fax, send fax, or reprint received fax.
Dashboard icons
The Dashboard on the printer control panel lets you access the icons on the display, check the status of the
printer, or monitor and manage current and scheduled printer tasks.
To open the Dashboard, touch or swipe down the tab at the top of a screen on the control panel.
Icon Purpose
Setup: Displays the setup screen for changing preferences, network setup, Wi-
Fi Direct, Web Services setup, fax setup, and other maintenance settings and
generating reports.
6 Chapter 1 Get started ENWW
Icon Purpose
Wireless: Displays wireless status and menu options. For more information, see
Set up the printer for wireless communication.
NOTE: (Ethernet) and (Wireless) will not be displayed at the same
time. Showing the Ethernet icon or the wireless icon depends on the way your
printer is connected to the network. If the network connection of the printer has
not been set up, then the printer control panel display shows (Wireless) by
default.
Ethernet: Shows that an Ethernet network connection exists and also provides
easy access to the network status screen.
Wi-Fi Direct: Displays the status, name, and password for Wi-Fi Direct, and the
number of devices connected. You can also change settings and print a guide.
Ink Status: Displays the estimated ink levels.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not have to replace the
cartridges until prompted to do so.
Fax Status: Displays status information for the Auto Answer function, fax logs,
and the fax sound volume.
HP EcoSolutions: Displays a screen where you can congure some of the
printer's environmental features.
ENWW Control panel features 7
Change printer settings
Use the control panel to change the printer functions and settings, print reports, or get help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using the printer
management tools in the software.
For more information about these tools, see Printer management tools.
To change settings for a function
The Home screen of the control panel display shows the available functions for the printer. Some features of
the functions allows you to change settings.
1. Select Copy or Scan and then select the desired option.
2. After selecting a function, touch (Settings), scroll through the available settings, and then touch the
setting you want to change.
3. Follow the prompts on the control panel display to change the settings.
TIP: Touch (Home) to return to the Home screen.
To change the printer settings
To change the printer settings or print reports, use the options available on the Setup menu.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
2. Touch and scroll through the screens.
3. Touch the screen items to select screens or options.
Touch (Home) to return to the Home screen.
TIP:
8 Chapter 1 Get started ENWW
Turn the printer o
Press (the Power button) to turn o the printer. Wait until the power light turns o before unplugging the
power cord or turning o a power strip.
CAUTION: If you incorrectly turn the printer o, the print carriage might not return to the correct position,
causing problems with the cartridges and print quality issues.
ENWW Turn the printer o 9
2 Load media and paper basics
●
Load paper
●
Load an original on the scanner glass
●
Load an original in the document feeder
●
Paper basics
●
Tips for selecting and using paper
10 Chapter 2 Load media and paper basics ENWW
Load paper
To load standard paper
1. Pull out the input tray.
NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type
or size.
2. Slide the paper-width guides to the edges of the input tray.
ENWW Load paper 11
3. Insert the paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray.
Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray.
NOTE: Do not load paper while the printer is printing.
4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
12 Chapter 2 Load media and paper basics ENWW
5. Reinsert the input tray into the printer.
6. Pull out the output tray extension as shown.
To load legal paper
1. Pull out the input tray.
NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type
or size.
ENWW Load paper 13
2. Slide the paper-width guides to the edges of the input tray.
3. Press the button near the front left of the tray to extend the input tray.
14 Chapter 2 Load media and paper basics ENWW
4. Insert the paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray.
Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray.
NOTE: Do not load paper while the printer is printing.
5. Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
ENWW Load paper 15
6. Reinsert the input tray into the printer.
NOTE: When you insert the input tray, the input tray extension remains outside of the printer. This is
the expected result.
7. Pull out the output tray extension as shown.
To load an envelope
1. Pull out the input tray.
NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type
or size.
16 Chapter 2 Load media and paper basics ENWW
2. Slide the paper-width guides to the edges of the input tray.
3. Insert the envelope in portrait orientation and with the side to be printed facing down.
For information on the maximum number of envelope allowed in the tray, see Specications.
NOTE: Do not load paper while the printer is printing.
4. Adjust the paper-width guides until they touch the left and right edges of the stack of envelope.
ENWW Load paper 17
5. Reinsert the input tray into the printer.
6. Pull out the output tray extension as shown.
To load cards and photo paper
1. Pull out the input tray.
NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type
or size.
18 Chapter 2 Load media and paper basics ENWW
2. Slide the paper-width guides to the edges of the input tray.
3. Insert the cards or photo paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of card or photo is aligned with the appropriate paper size lines on the front of the
tray. Also, make sure the stack of card or photo does not exceed the stack height marking on the left
edge of the tray.
NOTE: Do not load paper while the printer is printing.
ENWW Load paper 19
4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
5. Reinsert the input tray into the printer.
6. Pull out the output tray extension as shown.
20 Chapter 2 Load media and paper basics ENWW
Load an original on the scanner glass
You can copy, scan, or fax originals by loading them on the scanner glass.
NOTE: The scanner might not work correctly if the scanner glass and lid backing are not clean. For more
information, see Maintain the printer.
NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer.
To load an original on the scanner glass
1. Lift the scanner lid.
ENWW Load an original on the scanner glass 21
2. Load your original print-side down and align it with the marking on the rear left corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner
glass.
3. Close the lid.
22 Chapter 2 Load media and paper basics ENWW
Load an original in the document feeder
You can copy, scan, or fax a document by placing it in the document feeder.
CAUTION: Do not load photos in the document feeder, this might cause damage to your photos. Use only
paper that is supported by the document feeder.
NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the
document feeder. For those features to work, load your originals on the scanner glass.
To load an original in the document feeder
1. Load your original print-side up into the document feeder.
a. If you are loading an original printed in portrait orientation, place the pages so that the top edge of
the document goes in rst. If you are loading an original printed in landscape orientation, place the
pages so that the left edge of the document goes in rst.
b. Slide the paper into the document feeder until you hear a tone or see a message on the printer
control panel display indicating that the loaded pages were detected.
TIP: For more help on loading originals in the document feeder, refer to the diagram on the document
feeder tray.
2. Slide the paper-width guides inward until they stop at the left and right edges of the paper.
ENWW Load an original in the document feeder 23
Paper basics
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
24 Chapter 2 Load media and paper basics ENWW
Tips for selecting and using paper
For the best results, observe the following guidelines.
● Load only one type and one size of paper at a time into a tray or document feeder.
● Make sure the paper is loaded correctly when loading from the input tray or document feeder.
● Do not overload the tray or document feeder.
● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the
tray or document feeder:
– Multipart forms
– Media that is damaged, curled, or wrinkled
– Media with cutouts or perforations
– Media that is heavily textured, embossed, or does not accept ink well
– Media that is too lightweight or stretches easily
Media that contains staples or clips
–
ENWW Tips for selecting and using paper 25
3 Connect your printer
Your printer supports the following connection types for printing: Wi-Fi, Wi-Fi Direct, Ethernet, and USB.
Use HP Smart software and a network connection to set up your printer and receive the HP+ oer. After
setup, you can print using a USB cable connection or Wi-Fi Direct, if desired, but the printer must also still be
connected to the Internet if you have enabled HP+.
●
Requirements for HP+ printers
●
Set up the printer for wireless communication
●
Connect your printer to an Ethernet network
●
Connect your printer using a USB cable
●
Change network settings
●
Use Wi-Fi Direct
26 Chapter 3 Connect your printer ENWW
Requirements for HP+ printers
Keep the printer connected to the Internet
HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function.
The Internet connection enables the printer to deliver HP+ specic app features and rmware updates. During
setup, you must connect the printer to the Internet by Wi-Fi or Ethernet. After setup, you can print using a
USB cable connection, if desired, but the printer must also still be connected to the Internet.
Use Original HP cartridges
Original HP cartridges are cartridges manufactured and sold by HP in oicial HP packaging. If non-Original HP
or relled cartridges are installed, HP+ printers will not operate as expected.
Have an HP account
Create or sign into an HP account to manage your printer.
ENWW Requirements for HP+ printers 27
Set up the printer for wireless communication
This section contains the following topics:
●
Before you begin
●
Connect using the HP Smart app
●
Set up the printer on your wireless network
●
Change the connection type
●
Test the wireless connection
●
Turn on or o the wireless capability of the printer
NOTE: If you encounter problems connecting the printer, see Network and connection issues.
TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing
Center (www.hp.com/go/wirelessprinting).
Before you begin
Ensure the following before you begin setting up the printer for wireless communication:
● The printer is not connected to the network using an Ethernet cable.
● The wireless network is set up and working properly.
● The printer and the computers that use the printer are on the same network (subnet).
NOTE: While connecting the printer, you might be prompted to enter the wireless network name (SSID) and
a wireless password.
● The wireless network name is the name of your wireless network.
● The wireless password prevents other people from connecting to your wireless network without your
permission. Depending on the level of security required, your wireless network might use either a WPA
passphrase or WEP key.
If you have not changed the network name or the security passkey since setting up your wireless network,
you can sometimes nd them on the back or side of the wireless router.
If you cannot nd the network name or the security password or cannot remember this information, see the
documentation provided with your computer or with the wireless router. If you still cannot nd this
information, contact your network administrator or the person who set up the wireless network.
28 Chapter 3 Connect your printer ENWW
Connect using the HP Smart app
To set up using the HP Smart app
You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported
on iOS, Android, Windows, and Mac devices. For information about this app, see Use the HP Smart app to
print, scan, and manage.
1. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi
password of your wireless network.
2. If you are using an iOS or Android mobile device, turn on Bluetooth and location services. (HP Smart uses
Bluetooth to make the setup process faster and easier on iOS and Android mobile devices).
NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported.
3. If your printer Wi-Fi was previously turned o, make sure to turn it on. See Turn on or o the wireless
capability of the printer.
4. Make sure the printer is in the Wireless setup mode.
When the printer is in Wireless setup mode, the Wireless light on the display blinks slowly.
If this is the rst time you set up the printer, the printer is ready for setup after the printer is powered
on. It keeps searching for the HP Smart app to connect within two hours, and then stops searching.
To put the printer back into Wireless setup mode, navigate to the Wireless Settings menu and select
Restore Network Settings. When the Wireless light on the display blinks blue, continue setup.
5. Open the HP Smart app and click the Plus icon (+) or the Add Printer option to add the printer. If needed,
swipe right/left on the top of the home screen to nd the Add Printer option.
6. When prompted, create an HP account and register the printer.
NOTE: When the printer is connected successfully, the Wireless light stops blinking and remains lit.
Set up the printer on your wireless network
Use the Wireless Setup Wizard or Wi-Fi Protected Setup from the printer control panel display to set up
wireless communication.
NOTE: Before you proceed, go through the list at Before you begin.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.
If you are already using the printer with a dierent type of connection, such as a USB connection, follow the
instructions in Change the connection type to set up the printer on your wireless network.
ENWW Set up the printer for wireless communication 29
Change the connection type
After you have installed the HP printer software and connected the printer to your computer or to a network,
you can use the software to change the connection type (for example, from a USB connection to a wireless
connection).
NOTE: Connecting an Ethernet cable turns o the wireless capability of the printer.
To change from an Ethernet connection to a wireless connection
1. Remove the Ethernet cable from the printer.
2. Run the Wireless Setup Wizard to make the wireless connection. For more information, see Set up the
printer on your wireless network.
To change from a USB connection to a wireless network (Windows 7)
Before you proceed, go through the list at Before you begin.
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Tools.
3. Click Device Setup & Software.
4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions.
To change from a USB to a wireless connection using the HP Smart app (Windows 10/macOS)
1. Unplug the USB cable from the printer.
2. Make sure your computer or mobile device is connected to your Wi-Fi network. On your mobile device,
turn on Bluetooth and location services.
3. If your printer Wi-Fi was previously turned o, make sure to turn it on. For more information about
wireless status, see Turn on or o the wireless capability of the printer.
4. If the printer is no longer in wireless setup mode, restore the printer network settings. See Restore
original factory defaults and settings.
5. Open the HP Smart app. See Use the HP Smart app to print, scan, and manage.
6. When prompted, create an HP account and register the printer.
7. Follow the on-screen instructions to connect the printer to your Wi-Fi network.
To change from a wireless connection to a USB or Ethernet connection (Windows/macOS)
1. Connect the printer and computer using a USB cable.
2. Open the HP Smart app. See Use the HP Smart app to print, scan, and manage.
3. Tap the Plus icon ( ) or the Add Printer option if you need to change to a dierent printer or add a new
printer. If needed, swipe right/left on the top of the home screen to
nd the Add Printer option.
4. Follow the on-screen instructions to connect the printer. When prompted, create an HP account and
register the printer.
30 Chapter 3 Connect your printer ENWW
Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test report
provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem
with the wireless connection or if a wireless connection attempt failed, the wireless test report also provides
diagnostic information. If the printer is connected to a network, the test report displays details about the
network settings.
To print the wireless test report:
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch (the Wireless button), and then touch (Settings).
2. Touch Print Details.
3. Touch Settings.
4. Touch Print Network Conguration.
Turn on or o the wireless capability of the printer
The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.
NOTE: Connecting an Ethernet cable to the printer automatically turns o the wireless capability and the
Wireless light.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch (the Wireless button), and then touch (Settings).
2. Touch Wireless Settings.
3. Touch the toggle button next to Wireless to switch it on or o.
NOTE: If the printer has never been congured to connect to a wireless network before, turning on the
wireless capability will automatically start the Wireless Setup Wizard.
ENWW Set up the printer for wireless communication 31
Connect your printer to an Ethernet network
If your Ethernet network does not have an Internet connection, connect the printer wirelessly to the HP Smart
app. See Connect using the HP Smart app.
1. Make sure your computer is connected to the router.
2. Connect your printer and router using an Ethernet cable. (Ethernet cable sold separately.)
NOTE:
● The Wi-Fi connection is automatically disabled when you connect the Ethernet cable.
● To connect the printer wirelessly, disconnect the Ethernet cable and connect the printer to your
wireless network using the HP Smart app. See Connect using the HP Smart app.
3. From the HP Smart app, click or tap the Plus icon ( ) or Add Printer, and then choose the option to
select or add a printer.
Follow the instructions to add the printer to your network.
4. When prompted, create an HP account and register the printer.
32 Chapter 3 Connect your printer ENWW
Connect your printer using a USB cable
NOTE:
● Do not connect the printer with a USB cable when setting up for the rst time. HP+ printer will not work
as expected if USB is used for setting up for the rst time.
● To set up and use the printer, it must be connected to the Internet at all times.
See the requirements listed in Requirements for HP+ printers.
1. If necessary, remove the label covering the USB port at the back of the printer.
2. Connect the printer and computer using a USB cable.
3. Open the HP Smart app on your computer. See Copy and scan using HP Smart .
4. From HP Smart, click or tap (the Plus icon) or Add Printer, and then choose the option to select or
add a printer.
Follow the instructions to add the printer.
5. When prompted, create an HP account and register the printer.
ENWW Connect your printer using a USB cable 33
Change network settings
From the printer control panel, you can set up and manage your printer's wireless connection and perform a
variety of network management tasks. This includes viewing and changing network settings, restoring
network defaults, and turning the wireless function on or o.
CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user,
you should not change some of these settings (such as the link speed, IP settings, default gateway, and
rewall settings).
To print network settings
Do one of the following:
● From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard. Touch
Details to print the network conguration page.
● From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch
To set the link speed
You can change the speed at which data is transmitted over the network. The default is Automatic.
(Wireless) or (Ethernet) to display the network status screen. Touch Print
(Setup), touch Reports, and then touch Network Conguration Page.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch (Setup), and then touch Network Setup.
2. Touch Ethernet Settings.
3. Touch Link Speed.
4. Touch the appropriate option that matches your network hardware.
To change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you are an
advanced user and want to use dierent settings (such as the IP address, subnet mask, or the default
gateway), you can change them manually.
TIP: Before setting a manual IP address, it is recommended to rst connect the printer to the network using
Automatic mode. This allows the router to congure the printer with other needed settings like subnet mask,
default gateway and DNS address.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the
installation, your network components cannot connect with the printer.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch (Setup), and then touch Network Setup.
2. Touch Ethernet Settings or Wireless Settings.
3. Touch Advanced Settings.
4. Touch IP Settings.
34 Chapter 3 Connect your printer ENWW
5. A message appears warning that changing the IP address removes the printer from the network. Touch
OK to continue.
6. To change the settings manually, touch Manual (Static), and then enter the appropriate information for
the following settings:
● IP Address
● Subnet Mask
● Default Gateway
● DNS Address
7. Enter your changes, and then touch Done.
8. Touch OK.
ENWW Change network settings 35
Use Wi-Fi Direct
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct
● Make sure your computer or mobile device has the necessary software.
– If you are using a computer, make sure you have installed the HP printer software.
If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct rst and
then install the printer software. Select Wireless when prompted by the printer software for a
connection type.
– If you are using a mobile device, make sure you have installed a compatible printing app. For more
information, visit the HP Mobile Printing website at www.hp.com/go/mobileprinting. If a local
version of this website is not available in your country/region or language, you might be directed to
the HP Mobile Printing website in another country/region or language.
● Make sure Wi-Fi Direct for your printer is turned on.
● Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.
● Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to
a network using a wireless connection.
● Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
● You can use a Wi-Fi Direct connection to print to HP+ printer, but the printer must also still be connected
to the Internet.
To turn on Wi-Fi Direct
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2. Touch (Settings).
3. If the display shows that Wi-Fi Direct is O, touch Wi-Fi Direct and then switch it on.
TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see
Embedded web server.
To change connection method
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2. Touch (Settings).
3. Touch Connection Method and then select Automatic or Manual .
36 Chapter 3 Connect your printer ENWW
● If Automatic was selected during Wi-Fi Direct setup on the printer, the mobile device automatically
connects to the printer.
● If Manual was selected during the Wi-Fi Direct setup on the printer, acknowledge the connection on
the printer display or enter the printer PIN on your mobile device. The PIN is provided by the printer
when a connection attempt is made.
To print from a wireless-capable mobile device that supports Wi-Fi Direct
Make sure you have installed the latest version of HP Print Service Plugin on your mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with
the mobile device.
3. From your mobile device, select a document from a print enabled application, and then select the option
to print the document.
The list of available printers appears.
4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP OiceJet
Pro 8030 (where ** are the unique characters to identify your printer), and then follow the onscreen
instructions on the printer and your mobile device.
5. Print your document.
To print from a wireless-capable mobile device that does not support Wi-Fi Direct
Make sure you have installed a compatible printing app on your mobile device. For more information, visit
www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation
provided with the mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the mobile device, connect to a new network. Use the process you normally use to connect to a
new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks
shown such as DIRECT-**-HP OiceJet Pro 8030 (where ** are the unique characters to identify your
printer).
Enter the Wi-Fi Direct password when prompted.
4. Print your document.
To print from a wireless-capable computer (Windows)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with
the computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.
ENWW Use Wi-Fi Direct 37
3. From the computer, connect to a new network. Use the process you normally use to connect to a new
wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown
such as DIRECT-**-HP OiceJet Pro 8030 (where ** are the unique characters to identify your printer).
4. Enter the Wi-Fi Direct password when prompted.
5. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless
network. If the printer has been installed and connected to your computer with a USB cable, follow the
steps below to install the printer software using the Wi-Fi Direct connection.
a. Open the HP printer software. For more information, see Open the HP printer software (Windows).
b. Click Tools.
c. Click Device Setup & Software, and then select Connect a new device.
NOTE: If you have previously installed the printer over USB and want to convert to Wi-Fi Direct,
do not select the Convert a USB connected printer to wireless option.
d. When the Connection Options screen appears, select Wireless.
e. Select your HP printer from the detected printer list.
f. Follow the onscreen instructions.
6. Print your document.
38 Chapter 3 Connect your printer ENWW
4 Printer management tools
This section contains the following topics:
●
Use the HP Smart app to print, scan, and manage
●
Open the HP printer software (Windows)
●
Toolbox (Windows)
●
Embedded web server
●
Update the printer
ENWW 39
Use the HP Smart app to print, scan, and manage
The HP Smart app can help you perform many dierent printer tasks, including the following:
● Set up and connect your printer.
● Print and scan documents and photos.
● Share documents through email and other applications.
● Manage printer settings, check printer status, print reports, and order supplies.
HP Smart is supported on mobile devices and computers running on iOS, Android, Windows 10, and macOS
10.13 and later.
NOTE: The HP Smart app is available in some languages only. Some features are available only on specic
printers or models. HP Smart does not support all le formats. See Get more information about HP Smart.
To install HP Smart and open the app
Complete the following steps to install and open HP Smart, connect your printer, and begin using the app.
1. Visit 123.hp.com to download and install HP Smart on your device.
NOTE:
● iOS, Android, Windows 10, and macOS devices: You can also download HP Smart from the
respective app stores for the device.
● Windows 7: You can download the HP printer software from 123.hp.com, install the software, and
connect the printer wirelessly using the software.
2. Open HP Smart after installation.
● iOS/Android: From the mobile device desktop or app menu, tap HP Smart.
● Windows 10: From the computer desktop, click Start, and then select HP Smart from the app list.
● macOS: From the Launchpad, select HP Smart.
3. Connect your printer wirelessly using the HP Smart. See Connect using the HP Smart app.
4. When prompted, create an HP account and register the printer.
Get more information about HP Smart
To learn how to connect, print, and scan using HP Smart, visit the website for your device:
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows 10: www.hp.com/go/hpsmartwin-help
● macOS: www.hp.com/go/hpsmartmac-help
40 Chapter 4 Printer management tools ENWW
Open the HP printer software (Windows)
After installing the HP printer software, depending on your operating system, do one of the following:
● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the
icon with the printer name.
● Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the icon with the printer name.
NOTE: If you have not installed the HP printer software, visit 123.hp.com to download and install the
necessary software.
ENWW Open the HP printer software (Windows) 41
Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
To open the Toolbox
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax.
3. Click Maintain Your Printer.
42 Chapter 4 Printer management tools ENWW
Embedded web server
When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view
status information, change settings, and manage it from your computer.
NOTE: For your security, some settings in the EWS are password-protected. If prompted for a password,
enter the PIN from the label on the inside of your printer’s cartridge access door.
NOTE: You can open and use the embedded web server without being connected to the Internet. However,
some features are not available.
This section contains the following topics:
●
About cookies
●
Open the embedded web server
●
Embedded web server cannot be opened
About cookies
The embedded Web server (EWS) places very small text les (cookies) on your hard drive when you are
browsing. These les let the EWS recognize your computer the next time you visit. For example, if you have
congured the EWS language, a cookie helps remember which language you have selected so that the next
time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that
stores customer-specic preferences) are stored on the computer until you clear them manually.
You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is
oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to
remove unwanted cookies.
Depending on your printer, if you disable cookies, you also disable one or more of the following features:
● Using some setup wizards
● Remembering the EWS browser language setting
● Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete cookies, see
the documentation available with your Web browser.
Open the embedded web server
You can access the embedded web server through either a network or Wi-Fi Direct.
To open the embedded web server through a network
1. Find out the IP address or hostname of the printer by touching (Wireless) or (Ethernet) or by
printing a network conguration page.
NOTE: The printer must be on a network and must have an IP address.
2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.
For example, if the IP address is 123.123.123.123, type the following address into the web browser:
http://123.123.123.123.
ENWW Embedded web server 43
To open the embedded web server through Wi-Fi Direct
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2. Touch (Settings).
3. If the display shows that Wi-Fi Direct is O, touch Wi-Fi Direct and then switch it on.
4. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for
example: DIRECT-**-HP OiceJet Pro 8030 (where ** are the unique characters to identify your printer).
5. Enter the Wi-Fi Direct password when prompted.
6. In a supported web browser on your computer, type the following address: http://
192.168.223.1.
Embedded web server cannot be opened
Check your network setup
● Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.
● Make sure the network cable is securely connected to the printer.
● Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
● Make sure the computer that you are using is connected to the same network as the printer.
Check your web browser
● Make sure the web browser meets the minimum system requirements.
● If your web browser uses any proxy settings to connect to the Internet, try turning o these settings. For
more information, see the documentation available with your web browser.
● Make sure JavaScript and cookies are enabled in your web browser. For more information, see the
documentation available with your web browser.
Check the printer IP address
● Make sure the printer IP address is correct.
To nd out the printer IP address, from the printer control panel, touch or swipe down the tab at the top
of the screen to open the Dashboard, touch (Wireless) or (Ethernet).
To obtain the printer IP address by printing a network conguration page, from the printer control panel,
touch or swipe down the tab at the top of the screen to open the Dashboard, touch (Setup), touch
Reports, and then touch Network Conguration Page.
● Make sure the printer IP address is valid. The printer IP address should have the similar format as the
router IP address. For example, the router IP address might be 192.168.0.1 or 10.0.0.1 and the printer IP
address is 192.168.0.5 or 10.0.0.5.
If the printer IP address is similar to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network.
44 Chapter 4 Printer management tools ENWW
TIP: If you are using a computer running Windows, you can visit the HP online support website at hp.com/
support. This website provides information and utilities that can help you correct many common printer
problems.
ENWW Embedded web server 45
Update the printer
HP periodically releases rmware updates to enhance product functionality and x issues. By default, if the
printer is connected to the Internet, the printer automatically checks for updates at regular intervals. You can
change the default setting for automatic updates or manually check for updates immediately.
To update the printer using the printer control panel
1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch (Setup)
2. Touch Printer Maintenance.
3. Touch Update the Printer.
4. Touch Check for Printer Updates Now.
To enable the printer to automatically check for updates
NOTE: The default setting of Auto Update is On.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
2. Touch Printer Maintenance.
3. Touch Update the Printer.
4. Touch Printer Update Options.
5. Select Install Automatically (Recommended), Alert When Available or Do Not Check.
To update the printer using the embedded web server
1. Open the EWS.
For more information, see Embedded web server.
2. Click the Tools tab.
3. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions.
NOTE:
● If prompted for a password, enter the PIN from the label on your printer. The PIN label can be found
inside the cartridge access area.
● If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions
to set up a proxy server. If you do not have the details, contact your network administrator or the person
who set up the network.
● If a printer update is available, the printer downloads and installs the update, and then restarts.
46 Chapter 4 Printer management tools ENWW
5 Web Services
●
What are Web Services?
●
Set up Web Services
●
Remove Web Services
ENWW 47
What are Web Services?
The printer oers innovative, cloud-based solutions, such as Print Anywhere, scan-and-save to cloud, and
other services (including supplies auto replenishment). For more information, visit the HP Smart website
(www.hpsmart.com).
NOTE: To use these cloud-based solutions, the printer must be connected to the Internet. Unless otherwise
agreed, HP can modify or cancel these cloud-based solution oerings at its discretion.
Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet using either an Ethernet
or wireless connection.
To set up Web Services using the HP Smart app
1. On the app home screen, tap or click your printer or Printer Settings.
2. Tap or click Advanced Settings.
3. Tap or click Web Services.
4. If Web Services is not already enabled, the Setup option displays in the Web Services section. Tap or click
Setup, and then follow the on-screen instructions to enable Web Services.
To set up Web Services using the embedded web server
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab.
3. In the Web Services Settings section, click Setup, click Continue, and follow the onscreen instructions
to accept the terms of use.
4. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
To set up Web Services using the HP printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. In the window that appears, double-click Print, Scan & Fax and then select Printer Home Page (EWS)
under Print. The printer's home page (embedded web server) opens.
3. Click the Web Services tab.
4. In the Web Services Settings section, click Setup, click Continue, and follow the onscreen instructions
to accept the terms of use.
48 Chapter 5 Web Services ENWW
5. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the details, contact your network administrator
or the person who set up the network.
6. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
Remove Web Services
If you did not enable HP+ during printer setup, you can remove Web Services from your printer using the
embedded web server. For HP+ printers, Web Services are required and cannot be removed.
To remove Web Services using the embedded web server
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer.
ENWW Remove Web Services 49
6 Print
This printer is designed to work with the HP Smart app, a software application that makes it easy to print,
scan, and manage your printer from a smartphone, laptop, desktop computer, or other devices. You can print
and manage the printer from all of your devices by installing the app on each device. The HP Smart app is
compatible with iOS, Android, Windows 10, and Mac.
Read this section to learn more about printing with the HP Smart app as well as printing from within other
software applications using the HP printer driver installed at setup. You will also nd basic instructions for
printing with Apple AirPrint on a Mac and printing from mobile devices using the print commands provided in
the device software.
Be sure to check out the tips for successful printing to ensure you get the best results every time you print.
●
Print using the HP Smart app
●
Print using a computer
●
Print from mobile devices
●
Tips for successful printing
50 Chapter 6 Print ENWW
Print using the HP Smart app
This section provides basic instructions for using the HP Smart app to print from your Android, iOS, Windows
10 device, or Mac device. For more information about using the HP Smart app, go to:
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows: www.hp.com/go/hpsmartwin-help
● macOS: www.hp.com/go/hpsmartmac-help
To print from an Android or iOS device
1. Make sure you have loaded paper in the input tray. For more information, see Load paper.
2. Open the HP Smart app.
3. Tap the Plus icon ( ) or the Add Printer option if you need to change to a dierent printer or add a new
printer. If needed, swipe right/left on the top of the home screen to nd the Add Printer option.
4. Tap a printing option (for example, Print Photos or Print Documents). You can print photos and
documents from your device, cloud storage, or social media sites.
5. Select the photo or document you want to print.
6. Select the appropriate settings for your print job. For more information about printing settings, see
Printer settings tips .
7. Tap Print.
To print from a Windows 10 device
1. Make sure you have loaded paper in the input tray. For more information, see Load paper.
2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and manage.
3. On the HP Smart Home screen, make sure your printer is selected.
If you want to select a dierent printer, click or tap the icon on the toolbar at the left side of
TIP:
the screen, and then select a dierent printer from the list of all available printers.
4. Select Print Photos, locate a photo you want to print, and then click or tap Select Photos to Print.
Select Print Documents, locate a document you want to print, and then click or tap Print.
5. Select the appropriate options. To view more settings, click or tap More settings. For more information
about printing settings, see Printer settings tips .
6. Click or tap Print to begin printing.
To print from a Mac device
1. Open the HP Smart app.
2. Click the Print tile, and then click Print Document or Print Photo.
3. Find the le you want to print from the Documents folder, the Pictures library, or any folder on the Mac.
4. Select the document or photo you want, and then click Open. The Print window opens.
ENWW Print using the HP Smart app 51
5. Select a dierent printer or make any changes to the print settings, such as paper size or output quality.
6. Click Print.
52 Chapter 6 Print ENWW
Print using a computer
●
Print documents
●
Print brochures
●
Print on envelopes
●
Print photos
●
Print on special and custom-size paper
●
Print on both sides (duplexing)
●
Print from a Mac using AirPrint
Print documents
To print documents (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Printer settings tips .
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Print brochures
To print brochures (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. On the File menu in your software application, click Print.
3. Make sure your printer is selected.
ENWW Print using a computer 53
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
5. Select the appropriate options.
● On the Layout tab, select Portrait or Landscape orientation.
● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
● Click Advanced to select the appropriate brochure size from the Paper Size drop-down list.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
If you want to change other print settings, click the other tabs. For more printing tips, see Printer
settings tips .
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Print on envelopes
Avoid envelopes with the following characteristics:
● Very slick nish
● Self-stick adhesives, clasps, or windows
● Thick, irregular, or curled edges
● Areas that are wrinkled, torn, or otherwise damaged
Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation available with the
software program you are using.
To print envelopes (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. On the File menu in your software, click Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
54 Chapter 6 Print ENWW
5. Select the appropriate options.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Print photos
You can print a photo from a computer.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
● On the Layout tab, select Portrait or Landscape orientation.
● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
● Click Advanced to select the appropriate envelope size from the Paper Size drop-down list.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
If you want to change other print settings, click the other tabs. For more printing tips, see Printer
settings tips .
Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the
quality of your printout. Photo paper should be at before printing.
TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or
tablet). For more information, visit the HP Mobile Printing website (www.hp.com/go/mobileprinting). (At this
time, this website might not be available in all languages.)
To print a photo from the computer (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
5. Select the appropriate options.
● On the Layout tab, select Portrait or Landscape orientation.
● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
● Click Advanced to select the appropriate photo size from the Paper Size drop-down list.
ENWW Print using a computer 55
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
If you want to change other print settings, click the other tabs. For more printing tips, see Printer
settings tips .
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper
so it does not start to curl, which could reduce the quality of your printout.
Print on special and custom-size paper
If your application supports custom-size paper, set the size in the application before printing the document. If
not, set the size in the printer driver. You might need to reformat existing documents to print them correctly
on custom-size paper.
To set up custom sizes (Windows)
1. Depending on your operating system, do one of the following:
● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound. Select the
printer name, and click Print server properties .
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices
and printers. Click or tap the printer name, and click or tap Print server properties.
● Windows 7: From the Windows Start menu, click Devices and Printers. Select the printer name,
and select Print server properties.
2. Select the Create a new form checkbox.
3. Enter the name of the custom size paper.
4. Enter the dimensions of the custom size in the Form description (measurements) section.
5. Click Save Form, and then click Close.
To print on special or custom-size paper (Windows)
NOTE: Before you can print on custom-size paper, you must set up the custom size in the Print Server
Properties.
1. Load the appropriate paper in the input tray. For more information, see Load paper.
2. From the File menu in your software application, click Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
56 Chapter 6 Print ENWW
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
5. On the Layout tab or Paper/Quality tab, click the Advanced button.
6. In the Paper/Output area, select the custom size from the Paper Size drop-down list.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
7. Select any other print settings that you want, and then click OK.
8. Click Print or OK to begin printing.
Print on both sides (duplexing)
To print on both sides of the page (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
information on the HP software, see Printer management tools.
5. Select the appropriate options.
● On the Layout tab, select Portrait or Landscape orientation, and then select an appropriate
ipping paper option from the Print on Both Sides drop-down list.
● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
● Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
If you want to change other print settings, click the other tabs. For more printing tips, see Printer
settings tips .
NOTE: The printer supports automatic two-sided printing of A4, Letter, Executive, and JIS B5 paper
sizes.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
ENWW Print using a computer 57
Print from a Mac using AirPrint
The printer is compatible with Mac computers running macOS or OS X 10.7 and later and Apple AirPrint.
Follow the instructions in this section to enable printing from a Mac computer using AirPrint.
NOTE: Use the HP Smart app to monitor ink levels and printer alerts.
If you have not set up the printer and connected it to your network, rst go to 123.hp.com to install the
necessary software and complete setup.
Once the printer is set up and connected to your wireless network, follow the steps below to enable printing
with AirPrint.
1. Open System Preferences and select Printers and Scanners.
2. Click the Plus icon ( ) or the Add Printer option to add the printer. If needed, swipe right/left on the
top of the home screen to nd the Add Printer option.
3. Choose your printer from the displayed list of network printers, and then click Add.
The computer installs the available drivers (print, scan, and fax, if applicable) for your printer.
58 Chapter 6 Print ENWW
Print from mobile devices
You can print documents and photos directly from your mobile devices, including iOS, Android, Chromebook,
and Amazon Kindle.
NOTE: You can also use the HP Smart app to print from mobile devices. For more information, see Print
using the HP Smart app.
1. Make sure your printer is connected to the same network as your mobile device.
2. Enable printing on your mobile device:
● iOS: Use the Print option from the Share menu or .
NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled.
● Android: Download the HP Print Service Plugin (supported by most Android devices) from the
Google Play Store and enable it on your device.
● Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to
enable both Wi-Fi and USB printing.
● Amazon Kindle Fire HD9 and HDX: The rst time you select Print on your device, the HP Print
Service Plugin is automatically downloaded to enable mobile printing.
NOTE: For detailed information about enabling printing from your mobile devices, visit the HP Mobile
Printing website (www.hp.com/go/mobileprinting). If a local version of this website is not available in
your country/region or language, you might be directed to the HP Mobile Printing website in another
country/region or language.
3. Make sure the loaded paper matches the paper settings of the printer (see Load paper for more
information). Accurately setting the paper size for the paper that is loaded enables your mobile device to
know what paper size it is printing.
ENWW Print from mobile devices 59
Tips for successful printing
To print successfully, the HP cartridges should be functioning properly with suicient ink, the paper should be
loaded correctly, and the printer should have the appropriate settings.
●
Ink tips
●
Paper loading tips
●
Printer settings tips
Ink tips
Following are the ink tips for successful printing:
● If the print quality is not acceptable, see Printing issues for more information.
● Use Original HP cartridges.
Original HP cartridges are designed and tested with HP printers and papers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-Original HP supplies. Product service or
repairs required as a result of using a non-Original HP supply will not be covered under warranty.
If you believe you purchased Original HP cartridges, go to www.hp.com/go/anticounterfeit.
NOTE: If you have an HP+ printer, you must use Original HP cartridges. If non-Original HP or relled
cartridges are installed, the printer will not be able to print.
● Install both the black and color cartridges correctly.
For more information, see Replace the cartridges.
● Check the estimated ink levels in the cartridges to make sure there is suicient ink.
For more information, see Check the estimated ink levels.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an
indicator shows low ink levels, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until you are prompted to.
● Always turn o the printer with (the Power button) to allow the printer to protect the nozzles.
Paper loading tips
For more information, also see Load paper.
● Ensure the paper is loaded in the input tray properly, and set the correct media size and media type.
Upon loading paper in input tray, you will be prompted to set the media size and media type from the
control panel.
● Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type
to avoid a paper jam.
● Load paper with the print-side down.
60 Chapter 6 Print ENWW
● Ensure that paper loaded in the input tray lays at and the edges are not bent or torn.
● Adjust the paper-width guides in the input tray to t snugly against all paper. Make sure the guides do
not bend the paper in the tray.
Printer settings tips
Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning.
You can print your document on both sides of the paper. For more information, see Print on both sides
(duplexing).
Printer settings tips (Windows)
● To change default print settings, open the HP printer software, click Print, Scan & Fax, and then click Set
Preferences. For information how to open the printer software, see Open the HP printer software
(Windows).
● To understand paper and paper tray settings:
– Paper Size: Select the paper size you loaded in the input tray.
– Media: Select the paper type you are using.
● To understand color or black and white settings:
– Color: Uses ink from all cartridges for full color prints.
– Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and
white prints.
– High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range
of black and grey tones for high quality black and white prints.
● To understand print quality settings:
The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and
more detailed prints, but slows print speed and might use more ink.
– Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.
– Better: Suitable for most print jobs.
– Best: Better dpi than Better.
– Max DPI Enabled: Highest dpi setting available for print quality.
● To understand page and layout settings:
– Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.
– Print on Both Sides: Automatically ip the pages after one side of the paper prints out so that you
can print on both sides of the paper.
ENWW Tips for successful printing 61
○ Flip on Long Edge: Select it if you want to ip pages by the long edge of the paper when
printing on both sides of the paper.
○ Flip on Short Edge: Select it if you want to ip pages by the short edge of the paper when
printing on both sides of the paper.
– Pages per Sheet: Helps you specify the order of the pages if you print the document with more
than two pages per sheet.
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7 Copy and scan
You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a
computer or an email recipient.
When scanning documents with the HP printer software, you can scan to a format that can be searched and
edited.
When scanning a borderless original, use the scanner glass and not the document feeder.
NOTE: Some scan functions are only available after you have installed the HP printer software.
TIP: If you have problems scanning documents, see Copy and scan issues.
●
Copy and scan using HP Smart
●
Copy from the printer
●
Scan using HP printer software (Windows 7)
●
Scan using Webscan
●
Scan to a memory device
●
Tips for copy and scan success
ENWW 63
Copy and scan using HP Smart
●
Copy and scan from an Android or iOS device
●
Scan from a Windows 10 device
You can use the HP Smart app to copy and scan documents or photos using your device camera. HP Smart
includes editing tools that allow you to adjust the scanned image before saving, sharing, or printing. You can
print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To
copy and scan with HP Smart, follow the instructions provided in the appropriate section below, depending on
the type of device you are using.
This section provides basic instructions for using the HP Smart app to copy or scan from your Android, iOS,
Windows 10 or Mac device. For more information about using the HP Smart app, go to:
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows: www.hp.com/go/hpsmartwin-help
● macOS: www.hp.com/go/hpsmartmac-help
Copy and scan from an Android or iOS device
To copy from an Android or iOS device
1. Open the HP Smart app.
2. Tap the Plus icon ( ) or the Add Printer option if you need to change to a dierent printer or add a new
printer. If needed, swipe right/left on the top of the home screen to nd the Add Printer option.
3. Tap Copy. The built-in camera will open.
4. Put a document or photo in front of the camera, select a size option to help identifying the size of the
original, and then tap the round button at the bottom of the screen to take a picture.
TIP: For the best result, adjust the camera position to place the original within the provided frame on
the preview screen.
5. Set the number of copies or make other adjustments if necessary:
● Tap the Add Pages icon to add more documents or photos.
● Tap the Delete icon to remove documents or photos.
● Tap Resize to adjust how to ll the original to the paper.
6. Tap Start Black or Start Color to make a copy.
To scan from an Android or iOS device
1. Open the HP Smart app.
2. Tap the Plus icon ( ) or the Add Printer option if you need to change to a dierent printer or add a new
printer. If needed, swipe right/left on the top of the home screen to
nd the Add Printer option.
3. Select Camera Scan to scan your document or photo using your device's built-in camera, or select
Printer Scan to scan with the printer scanner.
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4. Specify the scan settings and then tap Scan.
5. When you have nished adjusting the scanned document or photo, save, share, or print it.
TIP: To scan to email, create a shortcut or smart task. See Get more information about HP Smart.
Scan from a Windows 10 device
To scan a document or photo using the device camera
If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the
device camera. You can then use HP Smart to edit, save, print or share the image.
1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and manage.
2. Select Scan, and then select Camera.
3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of
the screen to take an image.
4. Adjust boundaries if needed. Click or tap the Apply icon.
5. Make other adjustments if necessary:
● Click or tap Add Pages to add more documents or photos.
● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.
6. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon
to share it with others.
To edit a previously scanned document or photo
HP Smart provides editing tools, such as crop or rotate, so that you can use to adjust a previously scanned
document or photo on your device.
1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and manage.
2. Select Scan, and then select Import.
3. Select the document or photo that you want to adjust, and then click or tap Open.
4. Adjust boundaries if needed. Click or tap the Apply icon.
5. Make other adjustments if necessary:
● Click or tap Add Pages to add more documents or photos.
● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.
6. Select the le type you want, and then click or tap Save or Share to save the le or share it with others.
ENWW Copy and scan using HP Smart 65
Copy from the printer
To copy document or ID card
1. Make sure you have paper loaded in the input tray. For more information, see Load paper.
2. Place your original print-side down on the scanner glass or print-side up in the document feeder.
3. From the printer control panel display, touch Copy.
4. Select the desired option.
5. Enter the number of copies by using the keypad or make changes to other settings.
TIP: To save your settings as defaults for future jobs, touch (Copy Settings), and then touch Save
Current Settings.
6. Touch Copy.
TIP: By default, the printer is set to copy in color. If you want to copy in black-and-white, touch
(Copy Settings) to change the default color.
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Scan using HP printer software (Windows 7)
●
Scan to a computer
●
Scanning documents as editable text
●
Create a new scan shortcut (Windows)
●
Change scan settings (Windows)
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
In addition, on Windows computers, the printer software must be running prior to scanning.
You can use the HP printer software to scan documents into editable text. For more information, see Scan
using HP printer software (Windows 7) .
To scan an original to a computer from the printer control panel
Please make sure the printer has already connected to the computer before scanning.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Touch Scan from the control panel, and then select Computer.
3. Select your computer name.
4. Touch Start Scan.
To enable the scan to a computer feature (Windows)
If the printer is connected to the computer with a USB connection, the feature for scanning to computer is
enabled by default and cannot be disabled.
If you are using network connection, follow these instructions if the feature has been disabled, and you wish
to enable it again.
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax, and then click Scan.
3. Select Manage Scan to Computer.
4. Click Enable.
To scan a document or photo to a le (Windows)
1. Load the original print side down on the left rear corner of the scanner glass.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo.
4. Select the type of scan you want and then click Scan.
ENWW Scan using HP printer software (Windows 7) 67
● Choose Save as PDF to save the document (or photo) as a PDF le.
● Choose Save as JPEG to save the photo (or document) as an image le.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog box to review and modify detailed settings.
For more information, see Change scan settings (Windows) .
Scanning documents as editable text
When scanning documents, you can use the HP software to scan documents into a format that you can
search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.
●
Scan documents as editable text
●
Guidelines for scanning documents as editable text
Scan documents as editable text
Use the following guidelines for scanning documents as editable text.
To scan a document to editable text (Windows)
You can scan dierent types of printed documents into a format in which you can search and edit.
If Save as Editable Text (OCR) is not in the list of available scan options, you need to reinstall your software
and choose that option.
1. Load the original print side down on the left rear corner of the scanner glass.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. Click Print, Scan & Fax, and then click Scan.
4. Click Scan a Document or Photo.
5. Select Save as Editable Text (OCR) and click Scan.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog box to review and modify detailed settings.
For more information, see Change scan settings (Windows) .
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
Guidelines for scanning documents as editable text
Use the following guidelines to ensure the software successfully converts your documents:
● Make sure the scanner glass or document feeder window is clean.
Smudges or dust on the scanner glass or document feeder window can prevent the software from
converting the document to editable text.
● Make sure the document is loaded correctly.
Make sure the original is properly loaded and that the document is not skewed.
68 Chapter 7 Copy and scan ENWW
● Make sure the text on the document is clear.
To successfully convert the document to editable text, the original must be clear and of high quality.
The following conditions can cause the software to not convert the document successfully:
– The text on the original is faint or wrinkled.
– The text is too small.
– The structure of the document is too complex.
–
The text is tightly spaced. For example, if the text that the software converts has missing or
combined characters, "rn" might appear as "m."
– The text is on a colored background. Colored backgrounds can cause images in the foreground to
blend too much.
● Choose the correct prole.
Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan
settings designed to maximize the quality of your OCR scan.
Windows: Use the Save as Editable Text (OCR) or Save as PDF shortcuts.
● Save your le in the correct format.
If you want to extract just the text from the document, without any of the formatting of the original,
select a plain text format, such as Text (.txt) or TXT.
If you want to extract the text, as well as some of the formatting of the original, select Rich Text Format,
such as Rich Text (.rtf) or RTF, or searchable PDF format, such as Searchable PDF (.pdf) or Searchable
PDF.
Create a new scan shortcut (Windows)
You can create your own scan shortcut to make scanning easier. For example, you might want to regularly
scan and save photos in PNG format, rather than JPEG.
1. Load the original into the document feeder or on the scanner glass. For information about how to load
paper, see Load paper
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo.
4. Click Create New Scan Shortcut.
5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click
Create.
For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG.
This makes available the options for working with graphics when scanning.
6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right
of the shortcut.
ENWW Scan using HP printer software (Windows 7) 69
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog box to review and modify detailed settings.
For more information, see Change scan settings (Windows) .
Change scan settings (Windows)
You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.
1. Load the original into the document feeder or on the scanner glass. For information about how to load
paper, see Load paper
2. Open the HP printer software. For more information, see Open the HP printer software (Windows)
3. In the printer software, click Scan a Document or Photo.
4. Click the More link in the top right corner of the HP Scan dialog.
The detailed settings pane appears on the right. The left column summarizes the current settings for
each section. The right column allows you to change the settings in the highlighted section.
5. Click each section at the left of the detailed settings pane to review the settings in that section.
You can review and change most settings using drop-down menus.
Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either accept or cancel any changes on this pane to return to the
detailed settings pane.
6. When you have nished changing settings, do one of the following.
● Click Scan. You are prompted to save or reject the changes to the shortcut after the scan is
nished.
● Click the save icon to the right of the shortcut. It saves the changes into the shortcut so that you
can reuse them. Otherwise, the changes only aect the current scan. Then click Scan.
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Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer
to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
For more information, see Embedded web server.
NOTE: By default, Webscan is o. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
1. Open the embedded web server. For more information, see Embedded web server.
2. Click the Settings tab.
3. In the Security section, click Administrator Settings.
4. Select Webscan from EWS to enable Webscan.
5. Click Apply.
To scan using Webscan
Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the
HP printer software.
1. Load the original into the document feeder or on the scanner glass. For information about how to load
paper, see Load paper.
2. Open the embedded web server. For more information, see Embedded web server.
3. Click the Scan tab.
4. Click Webscan in the left pane, change any settings, and then click Start Scan.
ENWW Scan using Webscan 71
Scan to a memory device
You can scan directly to a USB ash drive from the printer control panel without using a computer or the HP
printer software.
CAUTION: Do not remove the ash drive from the printer USB port while it is being accessed by the printer.
This can damage the les on the USB ash drive. You can safely remove a USB ash drive only when the USB
port light is not blinking.
NOTE: The printer does not support encrypted USB ash drives.
To scan an original to a USB from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Insert a USB ash drive.
3. Touch Scan, and then select USB.
4. Touch Setup icon to make changes to scan options, if needed.
5. Touch Save icon.
72 Chapter 7 Copy and scan ENWW
Tips for copy and scan success
Use the following tips to copy and scan successfully:
● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.
● Load your original print-side down on the scanner glass and align it with the marking on the rear left
corner of the glass.
● To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
● If you want to adjust scan size, output type, scan resolution, or le type, and so on, start scan from the
printer software.
● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.
● If you want to scan a document with several pages into one le instead of multiple les, start the scan
with the printer software instead of selecting Scan from the printer display, or use document feeder to
scan .
● If you scan from a mobile camera, make sure to scan in a well-lit area so that the original has good
contrast with the surface it is lying on.
ENWW Tips for copy and scan success 73
8 Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a
later time within 24 hours and set up phone book contacts to send faxes quickly and easily to frequently used
numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the
contrast between lightness and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the
fax is set up correctly by running the fax setup test from the printer control panel.
●
Send a fax
●
Receive a fax
●
Set up phone book contacts
●
Change fax settings
●
Fax and digital phone services
●
Fax on Voice over Internet Protocol
●
Use reports
●
Additional fax setup
74 Chapter 8 Fax ENWW
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
●
Send a standard fax
●
Send a standard fax from the computer
●
Send a fax from a phone
●
Send a fax using monitor dialing
●
Send a fax using printer memory
●
Send a fax to multiple recipients
●
Send a fax in Error Correction Mode
Send a standard fax
You can send a single-page fax, multiple-page fax, black-and-white fax or color fax by using the printer
control panel.
NOTE: Send single-page faxes by placing the original on the glass. Send multiple page faxes using the
document feeder.
NOTE: If you need printed conrmation that your faxes were successfully sent, fax conrmation must be
enabled.
To send a standard fax from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. Enter the fax number by using the keypad or by selecting from the phone book.
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
5. Touch Send.
TIP: By default, the printer is set to send a black-and-white fax. If you want to send a color fax, touch
(Fax Settings) to change the default color.
If the printer detects an original loaded in the document feeder, it sends the document to the number
you entered.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a standard fax from the computer
You can fax a document directly from your computer without printing it rst.
ENWW Send a fax 75
To use this feature, make sure you have installed the HP printer software on your computer, the printer is
connected to a working telephone line, and the fax function is set up and functioning correctly.
To send a standard fax from the computer (Windows)
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color fax), click the
button that opens the Properties dialog box. Depending on your software application, this button might
be called Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the fax,
and then click Send Fax. The printer begins dialing the fax number and faxing the document.
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient before
sending the fax.
To send a fax from an extension phone
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax
machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the
receiving fax machine.
3. From the printer control panel display, touch Fax.
4. Touch Send Now.
5. When you are ready to send the fax, touch Send.
TIP: By default, the printer is set to send a black-and-white fax. If you want to send a color fax, touch
(Fax Settings) to change the default color.
The telephone is silent while the fax is transmitting. If you want to speak to the recipient later, remain on
the line until the transmission is complete. If you were nished talking to the recipient, you can hang up
the telephone as soon as the fax begins transmitting.
Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control
the pace of your dialing.
76 Chapter 8 Fax ENWW
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax
tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a
phone book contact to store the PIN for your calling card.
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. Touch Send.
TIP: By default, the printer is set to send a black-and-white fax. If you want to send a color fax, touch
(Fax Settings) to change the default color.
5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
6. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phone
book contact, when prompted to enter your PIN, touch (Phone Book), and then touch Local Phone
Book to select the phone book contact where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax using printer memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if
the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into
memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the
pages into memory, you can immediately remove the originals from the document feeder tray or scanner
glass.
NOTE: You can only send a black-and-white fax from memory.
To send a fax using printer memory
1. Ensure that Scan and Fax Method is turned on.
a. From the printer control panel display, touch Fax.
b. Touch Setup, and then touch Preferences.
c. Touch Scan and Fax Method to turn it on.
2. Load your original print-side down on the scanner glass or print-side up in the document feeder.
3. From the printer control panel display, touch Fax.
4. Touch Send Now.
ENWW Send a fax 77
5. Enter the fax number by using the keypad.
Or touch (Phone Book), and then touch Local Phone Book or Call History to select a number or
group to dial.
6. Touch Send.
The printer scans the originals into memory and sends the fax when the receiving fax machine is
available.
Send a fax to multiple recipients
You can send a fax to multiple recipients by creating a group phone book contact made up of two or more
individual recipients.
To send a fax to multiple recipients using group phone book
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. Touch (Phone Book), and then touch Local Phone Book.
5. Touch and select (Group) to switch to the group phone book.
6. Touch the name of the group that you want to send.
7. Touch Send.
Printer sends the document to all the numbers in the selected group.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges
are unaected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending
time and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM o only if
it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced
charges.
If you turn ECM o:
● The quality and transmission speed of faxes you send and receive are aected.
● The Speed is automatically set to Medium.
● You can no longer send or receive faxes in color.
78 Chapter 8 Fax ENWW
To change the ECM setting from the control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Scroll to Error Correction Mode to touch to turn the feature on or o.
ENWW Send a fax 79
Receive a fax
You can receive faxes automatically or manually. If you turn o the Auto Answer option, you must receive
faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers
incoming calls and receives faxes after the number of rings that are specied by the Rings to Answer setting.
(The default Rings to Answer setting is ve rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it ts on the paper that is loaded. If you have disabled the Automatic Reduction
feature, the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying nishes.
●
Receive a fax manually
●
Set up backup fax
●
Reprint received faxes from memory
●
Forward faxes to another number
●
Set automatic reduction for incoming faxes
●
Block unwanted fax numbers
●
Receive faxes using HP Digital Fax
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still
connected. You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is directly connected to the port labeled on the back of
the printer.
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the input tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers. Or, turn o the Auto Answer setting so that the printer does not automatically answer
incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Send on their fax machine.
5. Do the following when you hear fax tones from a sending fax machine.
a. From the printer control panel display, touch Accept to receive the fax.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The
phone line is silent during fax transmission.
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Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
To set backup fax from the printer control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Backup Fax Reception.
5. Touch the required setting.
On The default setting. When Backup fax is On, the printer stores all received faxes in memory. This
enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new
faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax
calls.
NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be
stored in memory due to memory limitations.
On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the
printer from printing the faxes (for example, if the printer runs out of paper). The printer continues
to store incoming faxes as long as there is memory available. (If the memory becomes full, the
printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored
in memory print automatically, and then they are deleted from memory.
O Faxes are never stored in memory. For example, you might want to turn o Backup fax for security
purposes. If an error condition occurs that prevents the printer from printing (for example, the
printer runs out of paper), the printer stops answering incoming fax calls.
Reprint received faxes from memory
The received faxes that are not printed are stored in memory.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the
faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
You can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you might
need to reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have loaded paper in the input tray. For more information, see Load paper.
2. From the printer control panel display, touch Fax.
ENWW Receive a fax 81
3. Touch Reprint.
The faxes are printed in the reverse order from which they were received with the most recently received
fax printed rst, and so on.
4. Touch to select a fax, and then touch Print.
If you want to stop reprinting the faxes in memory, touch (Cancel).
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and
white, regardless of how they were originally sent.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to
make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Fax Forwarding.
5. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is
not turned on), the printer prints the fax. If you set up the printer to print error reports for received
faxes, it also prints an error report.
6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then
touch Done. Enter the required information for each of the following prompts: start date, start time, end
date, and end time.
7. Fax forwarding is activated. Touch OK to conrm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting O from the Fax Forwarding menu.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the
loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to t on
one page, if possible. If this feature is turned o, information that does not t on the rst page is printed on a
second page. Automatic Reduction is useful when you receive a fax larger than A4/Letter-size fax and A4/
Letter-size paper is loaded in the input tray.
To set automatic reduction from the printer control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
82 Chapter 8 Fax ENWW
3. Touch Preferences.
4. Scroll to Automatic Reduction and touch to turn the feature on or o.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specic fax numbers so the
printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer
compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number
matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax
numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region,
Junk Fax Blocking does not appear in the Preferences menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a
Caller ID service.
You can block specic fax numbers by adding them to the junk fax list, unblock these numbers by removing
them from the junk fax list, and print a list of blocked junk fax numbers.
To add a number to the junk fax list
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Junk Fax Blocking.
5. Touch (Plus Sign).
6. Do one of the following:
● To select a fax number to block from the call history list, touch (Call History).
● Manually enter a fax number to block, and touch Done.
NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax
number that appears on the fax header of the received fax, as these numbers can be dierent.
To remove numbers from the junk fax list
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Junk Fax Blocking.
5. Touch the number you want to remove, and then touch Remove.
ENWW Receive a fax 83
To print a junk fax list
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Junk Fax Report.
5. Touch Print to begin printing.
Receive faxes using HP Digital Fax
You can use HP Digitial Fax to automatically receive faxes and save them directly to your computer. This saves
paper and ink.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
The les are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's
information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed.
HP Digital Fax requirements
● The destination folder of the computer must be available at all times. Faxes will not be saved if the
computer is asleep or in hibernate mode.
● Paper must be loaded in the input tray. For more information, see Load paper.
To set up or modify HP Digital Fax (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax, and then click Fax.
3. Click Digital Fax Setup Wizard.
4. Follow the onscreen instructions.
To turn o HP Digital Fax
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences and then touch HP Digital Fax.
4. Touch Turn O HP Digital Fax.
5. Touch Yes.
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Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers
using the printer control panel.
TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also
use tools available on your computer, such as the HP printer software and the printer EWS. For more
information, see Printer management tools.
●
Create and edit a phone book contact
●
Create and edit a group phone book contact
●
Delete phone book contacts
Create and edit a phone book contact
You can store fax numbers as phone book contacts.
To set up phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Phone Book.
3. Touch (Plus Sign) to add a contact.
4. Touch Name, and then enter the name of the phone book contact, and then touch Done.
5. Touch Fax Number, and then enter the fax number for the phone book contact, and then touch Done.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
6. Touch Add.
To change phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Phone Book.
3. Touch the phone book contact that you want to edit.
4. Touch Name and then edit the name of the Phone Book contact, and then touch Done.
5. Touch Fax Number and edit the fax number for the phone book contact, and then touch Done.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
6. Touch Done.
Create and edit a group phone book contact
You can store groups of fax numbers as group phone book contacts.
ENWW Set up phone book contacts 85
To set up group phone book contacts
NOTE: Before you can create a group phone book contact, you must have already created at least one
phone book contact.
1. From the printer control panel display, touch Fax.
2. Touch Phone Book, then touch and select (Group) to switch to the group phone book.
3. Touch (Plus Sign) to add a group.
4. Touch Name, and then enter the name of the group, and then touch Done.
5. Touch Number of Members, select the phone book contacts you want to include in this group, and then
touch Select.
6. Touch Create.
To change group phone book contacts
1. From the printer control panel display, touch Fax.
2.
Touch Phone Book, then touch and select (Group) to switch to the group phone book.
3. Touch the group phone book contact that you want to edit.
4. Touch Name and then edit the name of the group phone book contact, and then touch Done.
5. Touch Number of Members.
6. If you want to add a contact to the group, touch (Plus Sign). Touch a contact name, and then touch
Select.
NOTE: If you want to remove a contact from the group, touch to deselect the contact.
7. Touch Done.
Delete phone book contacts
You can delete phone book contacts or group phone book contacts.
To delete phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Phone Book.
3. Touch the name of the phone book contact you want to delete.
4. Touch Delete.
5. Touch Yes to conrm.
To delete group phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Phone Book, then touch and select (Group) to switch to the group phone book.
86 Chapter 8 Fax ENWW
3. Touch the name of the phone book contact you want to delete.
4. Touch Delete.
5. Touch Yes to conrm.
ENWW Set up phone book contacts 87
Change fax settings
After completing the steps in the Reference Guide that came with the printer, use the following steps to
change the initial settings or to congure other options for faxing.
●
Congure the fax header
●
Set the answer mode (Auto answer)
●
Set the number of rings before answering
●
Change the answer ring pattern for distinctive ring
●
Set the dial type
●
Set the redial options
●
Set the fax speed
●
Set the fax sound volume
Congure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends that you
set up the fax header by using the HP printer software. You can also set up the fax header from the printer
control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done.
5. Enter your fax number, and then touch Done.
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
● Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer
answers all incoming calls and faxes.
● Turn o the Auto Answer setting if you want to receive faxes manually. You must be available to
respond in person to the incoming fax call or else the printer does not receive faxes.
To set the answer mode
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Auto Answer to turn it on or o.
88 Chapter 8 Fax ENWW
TIP: You may also access this feature by pressing (the Fax Status button) on the Dashboard.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are
automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the
printer, because you want the answering machine to answer the phone before the printer does. The number
of rings to answer for the printer should be greater than the number of rings to answer for the answering
machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering
machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax.
If the call is a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Rings to Answer.
4. Touch to set the number of rings.
5. Touch Done.
Change the answer ring pattern for distinctive ring
Many phone companies oer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a dierent ring pattern. You can set
up the printer to answer incoming calls that have a specic ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern
to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for
a fax number. When the printer detects the specied ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this
call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings.
NOTE: The printer cannot receive faxes when the main phone number is o the hook.
To change the answer ring pattern for distinctive ring
1. Ensure that the printer is set to answer fax calls automatically.
For more information, see Set the answer mode (Auto answer).
2. From the printer control panel display, touch Fax.
3. Touch Setup, and then select Preferences.
ENWW Change fax settings 89
4. Touch Distinctive Ring.
5. Touch one ring pattern and then follow the onscreen instruction.
NOTE: If you are using a PBX phone system that has dierent ring patterns for internal and external
calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change
the setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Dial Type.
4. Touch to select Tone or Pulse.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the
printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the
options on or o:
● Busy Redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
default is On.
● No Answer Redial: If this option is turned on, the printer redials automatically if the receiving fax
machine does not answer. The default is O.
● Connection Problem Redial: If this option is turned on, the printer redials automatically if there has
been a problem connecting with the receiving fax machine. Connection problem redial works only for
sending faxes from memory. The default is On.
To set the redial options
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Auto Redial.
4. Touch Busy Redial, No Answer Redial, or Connection Problem Redial to switch it on or o.
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending
and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
90 Chapter 8 Fax ENWW
● An Internet phone service
● A PBX (private branch exchange) system
● Fax on Voice over Internet Protocol (VoIP)
An integrated services digital network (ISDN) service
●
If you experience problems sending and receiving faxes, try using a slower Speed. The following table
provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 bps)
Medium v.17 (14400 bps)
Slow v.29 (9600 bps)
To set the fax speed
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Speed.
4. Touch to select an option.
Set the fax sound volume
You can change the volume of fax sounds.
To set the fax sound volume
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Fax Volume.
4. Touch to select Soft, Loud, or O.
You may also access this feature by pressing (the Fax Status button) on the Dashboard.
TIP:
ENWW Change fax settings 91
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL
in your country/region.)
● PBX: A private branch exchange (PBX) phone system.
● ISDN: An integrated services digital network (ISDN) system.
●
VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
For more information, see Fax on Voice over Internet Protocol.
HP printers are designed specically for use with traditional analog phone services. If you are in a digital
phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog lters or
converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in
all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss
with the telephone company directly for the correct setup options based on their line services provided.
92 Chapter 8 Fax ENWW
Fax on Voice over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
The following are indications you probably use a VoIP service:
● Dial a special access code along with the fax number.
● Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled on the back
of the printer. This means that your connection to the Internet must be done either through a converter box
(which supplies regular analog phone jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction
mode (ECM). However, if you turn o ECM, you cannot send and receive color faxes.
If you have questions about Internet faxing, contact your Internet faxing services support department or your
local service provider for further assistance.
ENWW Fax on Voice over Internet Protocol 93
Use reports
You can set up the printer to print error reports and conrmation reports automatically for each fax you send
and receive. You can also manually print system reports as required; these reports provide useful system
information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A
conrmation message that indicates whether a fax was successfully sent appears briey on the control panel
display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP
software. For more information, see Check the estimated ink levels.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-
ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need
to replace the cartridges until the print quality becomes unacceptable.
NOTE: Ensure that the printheads and cartridges are in good conditions and installed properly. For more
information, see Manage cartridges.
This section contains the following topics:
●
Print fax conrmation reports
●
Print fax error reports
●
Print and view the fax log
●
Clear the fax log
●
Print the details of the last fax transaction
●
Print a Caller ID Report
●
View the Call History
Print fax conrmation reports
You can print a conrmation report either when a fax is sent, or when any fax is sent or received. The default
setting is On (Fax Send). When turned o, a conrmation message appears briey on the control panel after
each fax is sent or received.
To enable fax conrmation
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Reports and touch Fax Conrmation.
4. Touch to select one of the following options.
On (Fax Send)
On (Fax Receive) Prints a fax conrmation report for every fax you receive.
Prints a fax conrmation report for every fax you send.
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