The information contained in this document
is subject to change without notice.
All rights reserved. Reproduction,
adaptation, or translation of this material is
prohibited without prior written permission
of Hewlett-Packard, except as allowed
under copyright laws.
The only warranties for HP products and
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warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Microsoft, Windows, Windows XP,
Windows Vista, Windows 7, and Windows 8
are U.S. registered trademarks of Microsoft
Corporation.
ENERGY STAR and the ENERGY STAR
mark are registered U.S. marks.
Safety information
Always follow basic safety precautions
when using this product to reduce risk of
injury from fire or electric shock.
1. Read and understand all instructions in
the documentation that comes with the
printer.
2. Observe all warnings and instructions
marked on the product.
3. Unplug this product from wall outlets
before cleaning.
4. Do not install or use this product near
water, or when you are wet.
5. Install the product securely on a stable
surface.
6. Install the product in a protected location
where no one can step on or trip over the
line cord, and the line cord cannot be
damaged.
7. If the product does not operate normally,
see
Maintain the printer on page 18.
8. There are no user-serviceable parts
inside. Refer servicing to qualified service
personnel.
Table of contents
1 Get started ........................................................................................................................................................ 1
Understand the printer parts ................................................................................................................. 5
Front view ............................................................................................................................ 5
Printing supplies area .......................................................................................................... 5
Control panel ....................................................................................................................... 6
Back view ............................................................................................................................. 6
Select print paper ................................................................................................................................. 8
Recommended papers for printing ...................................................................................... 8
Recommended papers for photo printing ............................................................................ 9
Tips for selecting and using paper ..................................................................................... 10
Load paper ......................................................................................................................................... 11
Load standard-size paper .................................................................................................. 11
Perform two-sided printing (Mac OS X) ............................................................................. 32
Tips for print success ......................................................................................................................... 33
3 HP ePrint ......................................................................................................................................................... 36
Set up HP ePrint ................................................................................................................................. 37
Set up HP ePrint using the embedded web server ............................................................ 37
Set up HP ePrint using the HP printer software ................................................................. 37
Use HP ePrint ..................................................................................................................................... 39
Print using HP ePrint ......................................................................................................... 39
Find the printer's email address ......................................................................................... 39
Turn off HP ePrint .............................................................................................................. 39
Remove Web Services ....................................................................................................................... 40
4 Work with ink cartridges .................................................................................................................................. 41
Information on ink cartridges and the printhead ................................................................................. 42
Check the estimated ink levels ........................................................................................................... 43
Printing with black or color ink only .................................................................................................... 44
Replace the ink cartridges .................................................................................................................. 45
Store printing supplies ........................................................................................................................ 47
viENWW
Anonymous usage information storage .............................................................................................. 48
5 Solve a problem .............................................................................................................................................. 49
HP support ......................................................................................................................................... 50
Obtain electronic support ................................................................................................... 50
HP support by phone ......................................................................................................... 50
Before you call .................................................................................................. 51
Phone support period ........................................................................................ 51
Telephone support numbers ............................................................................. 51
After the phone support period .......................................................................... 52
General troubleshooting tips and resources ....................................................................................... 53
Clear paper jams ............................................................................................................... 90
Avoid paper jams ............................................................................................................... 91
Control panel lights reference ............................................................................................................ 93
Appendix A Technical information ..................................................................................................................... 99
Warranty information ........................................................................................................................ 100
Open the Toolbox ............................................................................................................ 153
HP Utility (Mac OS X) ....................................................................................................................... 154
To open HP Utility ............................................................................................................ 154
Embedded web server ..................................................................................................................... 155
About cookies .................................................................................................................. 155
To open the embedded web server ................................................................................. 155
Appendix E How do I? ..................................................................................................................................... 157
Appendix F Errors (Windows) .......................................................................................................................... 158
Low on ink ........................................................................................................................................ 160
Cartridge Problem ............................................................................................................................ 161
Replace the ink cartridge .................................................................................................................. 162
Paper Mismatch ............................................................................................................................... 163
The cartridge cradle cannot move .................................................................................................... 164
Paper Jam ........................................................................................................................................ 165
The printer is out of paper ................................................................................................................ 166
Problem with printer preparation ...................................................................................................... 191
Color cartridge out of ink .................................................................................................................. 192
Black cartridge out of ink .................................................................................................................. 193
Problem with ink system ................................................................................................................... 194
Index ................................................................................................................................................................. 195
xiiENWW
1Get started
This guide provides details about how to use the printer and how to resolve problems.
Accessibility
●
HP EcoSolutions (HP and the Environment)
●
Understand the printer parts
●
Select print paper
●
Load paper
●
Turn the printer off
●
Update the printer
●
Install the accessories
●
Maintain the printer
●
Open the HP printer software (Windows)
●
NOTE:If you are using the printer with a computer running Windows XP Starter Edition, Windows
Vista Starter Edition, Windows 7 Starter Edition, or Windows 8 Starter Edition, some features might
not be available. For more information, see
System requirements on page 104.
ENWW1
Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision
by using your operating system's accessibility options and features. The software also supports most
assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users
who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels
that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys,
ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides
can be operated by users with limited strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product accessibility,
visit HP's website at
www.hp.com/accessibility.
For accessibility information for Mac OS X, visit the Apple website at
www.apple.com/accessibility.
2Chapter 1 Get startedENWW
HP EcoSolutions (HP and the Environment)
Hewlett-Packard is committed to helping you optimize your environmental footprint and empowering
you to print responsibly—at home or in the office.
For more detailed information about environmental guidelines HP follows during the manufacturing
process, see
HP's environmental initiatives, visit
This section contains the following topics:
Manage Power
●
Optimize Printing Supplies
●
Manage Power
To conserve electricity, the printer comes with the following features:
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep
mode after 5 minutes of inactivity.
To change the setting, complete the following steps:
Environmental product stewardship program on page 120. For more information about
www.hp.com/ecosolutions.
1.Open the EWS. For more information, see
2.Click the Settings tab.
3.In the Power Management section, click Energy Save Mode and select the desired option.
4.Click Apply.
Auto Power-Off
Auto Power-Off is automatically enabled by default when you turn on the printer. When Auto PowerOff is enabled, the printer will automatically turn off after 8 hours of inactivity to help reduce energy
use. Auto Power-Off is automatically disabled when the printer establishes a wireless or Ethernet (if
supported) network connection. You can change the Auto Power-Off setting from the printer software.
Once you change the setting, the printer will maintain the setting that you choose. Auto Power-Off
turns the printer off completely, so you must use the power button to turn the printer back on.
Windows: Open Toolbox. (For more information, see
Advanced Settings tab, click Change, and then select the preferred amount of time.
Mac OS X: Open HP Utility. (For more information, see
Printer Settings section, click Power Management, and then select the preferred amount of time.
TIP:If you are printing through a wireless or Ethernet connection over a network, Auto Power-Off
should be disabled to ensure that print jobs do not get lost. Even when Auto Power-Off is disabled,
the printer will enter a Sleep mode after 5 minutes of inactivity to help reduce energy use.
Embedded web server on page 155.
Open the Toolbox on page 153.) In the
HP Utility (Mac OS X) on page 154.) In the
NOTE:The printer's Sleep Mode and Auto Power-Off features are temporarily not available if one or
more of the ink cartridges are missing. After the cartridge is reinstalled, these features resume.
CAUTION:HP recommends that you replace any missing cartridges as soon as possible to avoid
print quality issues and possible extra ink usage or damage to the ink system. Never turn off the
printer when ink cartridges are missing.
ENWWHP EcoSolutions (HP and the Environment)3
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit
●
www.hp.com/recycle.
Optimize paper usage by printing on both sides of the paper. If the printer has an HP automatic
●
two-sided printing accessory (duplexer), see
Otherwise, you can first print just the odd pages, flip the pages over, and then print just the even
pages.
Save ink and paper when printing web content with HP Smart Print. For more information, visit
●
www.hp.com/go/smartprint.
Change the print mode to a draft setting. The draft setting uses less ink.
●
Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the
●
cartridges.
Print on both sides (duplexing) on page 32.
4Chapter 1 Get startedENWW
Understand the printer parts
This section contains the following topics:
Front view
●
Printing supplies area
●
Control panel
●
Back view
●
Front view
1Ink cartridge access door
2Input tray
3Paper guides
4Tray extender
5Output tray
6
Power button
Printing supplies area
and light
1Ink cartridge access door
ENWWUnderstand the printer parts5
2Ink cartridges
3Printhead assembly
NOTE:Printing supplies should be kept in the printer to prevent possible print quality issues or
printhead damage. Avoid removing supplies for extended periods of time. Do not turn off the printer
when a cartridge is missing.
Control panel
For more information, see Control panel lights reference on page 93.
1
2
3
4
5
6
7
8Ink cartridge lights
9
Back view
ePrint button
Ethernet light
Wireless button
Network Information button
Cancel button
Resume button
Alert light
Power button
and light
and light
and light
and light
6Chapter 1 Get startedENWW
1USB port
2Ethernet network port
3Power input
4Rear access panel
ENWWUnderstand the printer parts7
Select print paper
The printer is designed to work well with most types of office paper. It is best to test a variety of print
paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP
website at
This section contains the following topics:
●
●
●
Recommended papers for printing
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday
documents. All papers with the ColorLok logo are independently tested to meet high
standards of reliability and print quality, and produce documents with crisp, vivid
color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers
with the ColorLok logo in a variety of weights and sizes from major paper
manufacturers.
Recommended papers for printing
Recommended papers for photo printing
Tips for selecting and using paper
If you want the best print quality, HP recommends using HP papers that are specifically designed for
the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Professional Paper
HP Brochure and Flyer Paper
HP Tri-fold Brochure Paper
HP Premium Presentation
Paper
HP Professional Paper
HP Bright White Inkjet PaperHP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque
HP Printing PaperHP Printing Paper is a high-quality multifunction paper. It produces documents that look
HP Office PaperHP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts,
These papers are glossy-coated or matte-coated on both sides for two-sided use. They are
the perfect choice for producing professional quality marketing materials such as brochures
and mailers, as well as business graphics for report covers and calendars.
These papers are heavy two-sided matte papers perfect for presentations, proposals,
reports, and newsletters. They are heavyweight for an impressive look and feel.
enough for two-sided color usage with no showthrough, which makes it ideal for
newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder
blacks, and vivid colors.
and feel more substantial than documents printed on standard multipurpose or copy paper.
It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.
memos and other everyday documents. It features ColorLok Technology for less smearing,
bolder blacks, and vivid colors.
HP Office Recycled PaperHP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled
fiber. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.
8Chapter 1 Get startedENWW
HP Premium Plus Photo Paper HP's best photo paper is heavyweight for producing professional quality photos. Features
an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x
15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-gloss (satin
matte). It is acid-free for longer lasting documents.
HP Advanced Photo PaperThis thick photo paper features an instant-dry finish for easy handling without smudging. It
resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch), A3, and two finishes – glossy or
soft-gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo PaperPrint colorful, everyday snapshots at a low cost, using paper designed for casual photo
printing. This affordable photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5
x 11 inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting documents.
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products & Services, and
select Ink & Toner.
NOTE:At this time, some portions of the HP website are available in English only.
Recommended papers for photo printing
For the best print quality, HP recommends using HP papers that are specifically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Premium Plus Photo Paper HP's best photo paper is heavyweight for producing professional quality photos. Features
HP Advanced Photo PaperThis thick photo paper features an instant-dry finish for easy handling without smudging. It
HP Everyday Photo PaperPrint colorful, everyday snapshots at a low cost, using paper designed for casual photo
HP Photo Value PacksHP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced
an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x
15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-gloss (satin
matte). It is acid-free for longer lasting documents.
resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch), A3, and two finishes – glossy or
soft-gloss (satin matte). It is acid-free for longer lasting documents.
printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5
x 11 inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting documents.
Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality
photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been
designed to work together so your photos are long lasting and vivid, print after print. Great
for printing out an entire vacation's worth of photos or multiple prints to share.
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products & Services and
select Ink & Toner.
NOTE:At this time, some portions of the HP website are available in English only.
ENWWSelect print paper9
Tips for selecting and using paper
For the best results, observe the following guidelines.
Always use paper that conforms to the printer specifications. For more information, see
●
specifications on page 105.
Load only one type of paper at a time into a tray.
●
When loading the trays, make sure the paper is loaded correctly. For more information, see
●
Load paper on page 11.
Do not overload the tray. For more information, see
●
To prevent jams, poor print quality, and other printing problems, avoid loading the following
●
paper in the trays:
Multipart forms
◦
Media that is damaged, curled, or wrinkled
◦
Media with cutouts or perforations
◦
Media that is heavily textured, embossed, or does not accept ink well
◦
Media that is too lightweight or stretches easily
◦
Media that contains staples or clips
◦
Load paper on page 11.
Paper
10Chapter 1 Get startedENWW
Load paper
This section provides instructions for loading paper into the printer.
Load standard-size paper
●
Load envelopes
●
Load cards and photo paper
●
Load custom-size paper
●
Load standard-size paper
Use these instructions to load standard–size paper.
1.Lift the output tray.
2.Slide the paper guides out as far as possible.
NOTE: If the paper is too long, pull the input tray to extend it.
3.Load the paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper aligns with the right and back edges of the tray and does not
exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4.Slide the paper guides in the tray to adjust them for the paper size that you have loaded.
5.Lower the output tray.
6.Pull out the output tray extension.
ENWWLoad paper11
Load envelopes
Use these instructions to load envelopes.
1.Lift the output tray.
2.Slide the paper guides out as far as possible.
3.Insert the envelopes print-side down and load according to the graphic.
Make sure the stack of envelopes does not exceed the line marking in the tray.
NOTE: Do not load paper envelopes while the printer is printing.
4.Slide the paper guides in the tray to adjust them for the envelope size that you have loaded.
5.Lower the output tray.
6.Pull out the output tray extension.
Load cards and photo paper
Use these instructions to load cards and photo paper.
1.Lift the output tray.
2.Slide the paper guides out as far as possible.
3.Insert the paper print-side down along the right edge of the main tray.
Make sure the stack of paper aligns with the right and back edges of the tray and does not
exceed the line marking in the tray. If the photo paper has a tab along one edge, make sure the
tab is pointing towards the front of the printer.
NOTE: Do not load cards or photo paper while the printer is printing.
4.Slide the paper guides in the tray to adjust them for the paper size that you have loaded.
12Chapter 1 Get startedENWW
5.Lower the output tray.
6.Pull out the output tray extension.
Load custom-size paper
Use these instructions to load custom-size paper.
CAUTION:Use only custom-size paper that is supported by the printer. For more information, see
Paper specifications on page 105.
1.Lift the output tray.
2.Slide the paper guides out as far as possible.
3.Insert the paper print-side down along the right of the main tray.
Make sure the stack of paper aligns with the right and back edges of the tray, and does not
exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4.Slide the paper guides in the tray to adjust them for the paper size that you have loaded.
5.Lower the output tray.
6.Pull out the output tray extension.
ENWWLoad paper13
Turn the printer off
Always turn off the printer by pressing the (Power) button located on the printer. Wait until the
power light turns off before unplugging the power cord or turning off a power strip.
CAUTION:If you incorrectly turn the printer off, the print carriage might not return to the correct
position, causing printhead problems and print quality issues.
CAUTION:HP recommends that you replace any missing cartridges as soon as possible to avoid
print quality issues, possible extra ink usage, or damage to the ink system. Never turn off the printer
when ink cartridges are missing.
14Chapter 1 Get startedENWW
Update the printer
HP is always working to improve the performance of its printers and bring you the latest features. If
the printer is connected to a network and Web Services has been enabled, you can check for and
install printer updates.
To update the printer, complete the following steps:
1.Open the EWS. For more information, see
2.Click the Web Services tab.
3.In the Web Services Settings section, click Product Update, click Check Now, and follow the onscreen instructions.
4.If the printer update option is not available, follow these instructions:
a.In the Web Services Settings section, click Setup, click Continue, and follow the on-screen
instructions.
b.If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer downloads and installs the update, and then
restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the details, contact your network
administrator or the person who set up the network.
Embedded web server on page 155.
ENWWUpdate the printer15
Install the accessories
This section contains the following topics:
Install the automatic two-sided printing accessory (duplexer)
●
Turn on accessories in the printer driver
●
Install the automatic two-sided printing accessory (duplexer)
You can print on both sides of a sheet of paper automatically. For information on using the duplexer,
Print on both sides (duplexing) on page 32.
see
To install the duplexer:
Slide the duplexer into the back of the printer until the unit locks into place. Do not press the buttons
on either side of the duplexer when installing the unit; use them only for removing the unit from the
printer.
Turn on accessories in the printer driver
To turn on accessories (Windows)
●
To turn on accessories on (Mac OS X)
●
To turn on accessories (Windows)
1.Click Start, and then click Printers, Printers and Faxes, or Devices and Printers.
- Or -
Click Start, click Control Panel, and then double-click Printers.
- Or -
On the Start screen, click Control Panel, and then click View devices and printers.
2.Right-click the printer icon, and then click Properties.
3.Select the Device Settings tab. Click the accessory that you want to turn on, click Installed from
the drop-down menu, and then click OK.
To turn on accessories on (Mac OS X)
Mac OS X automatically turns on all accessories in the printer driver when you install the printer
software. If you add a new accessory later, follow these steps:
16Chapter 1 Get startedENWW
1.Open the System Preferences and then select Print & Fax or Print & Scan.
2.Select the printer from list of printers, and then click Options & Supplies.
3.Click the Driver tab.
4.Select the options you want to install, and then click OK.
ENWWInstall the accessories17
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