The information contained in this document
is subject to change without notice.
All rights reserved. Reproduction,
adaptation, or translation of this material is
prohibited without prior written permission
of Hewlett-Packard, except as allowed
under copyright laws.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Microsoft, Windows, Windows XP,
Windows Vista, Windows 7, and Windows 8
are U.S. registered trademarks of Microsoft
Corporation.
ENERGY STAR and the ENERGY STAR
mark are registered U.S. marks.
Safety information
Always follow basic safety precautions
when using this product to reduce risk of
injury from fire or electric shock.
1. Read and understand all instructions in
the documentation that comes with the
printer.
2. Observe all warnings and instructions
marked on the product.
3. Unplug this product from wall outlets
before cleaning.
4. Do not install or use this product near
water, or when you are wet.
5. Install the product securely on a stable
surface.
6. Install the product in a protected location
where no one can step on or trip over the
line cord, and the line cord cannot be
damaged.
7. If the product does not operate normally,
see
Maintain the printer on page 18.
8. There are no user-serviceable parts
inside. Refer servicing to qualified service
personnel.
Table of contents
1 Get started ........................................................................................................................................................ 1
Understand the printer parts ................................................................................................................. 5
Front view ............................................................................................................................ 5
Printing supplies area .......................................................................................................... 5
Control panel ....................................................................................................................... 6
Back view ............................................................................................................................. 6
Select print paper ................................................................................................................................. 8
Recommended papers for printing ...................................................................................... 8
Recommended papers for photo printing ............................................................................ 9
Tips for selecting and using paper ..................................................................................... 10
Load paper ......................................................................................................................................... 11
Load standard-size paper .................................................................................................. 11
Perform two-sided printing (Mac OS X) ............................................................................. 32
Tips for print success ......................................................................................................................... 33
3 HP ePrint ......................................................................................................................................................... 36
Set up HP ePrint ................................................................................................................................. 37
Set up HP ePrint using the embedded web server ............................................................ 37
Set up HP ePrint using the HP printer software ................................................................. 37
Use HP ePrint ..................................................................................................................................... 39
Print using HP ePrint ......................................................................................................... 39
Find the printer's email address ......................................................................................... 39
Turn off HP ePrint .............................................................................................................. 39
Remove Web Services ....................................................................................................................... 40
4 Work with ink cartridges .................................................................................................................................. 41
Information on ink cartridges and the printhead ................................................................................. 42
Check the estimated ink levels ........................................................................................................... 43
Printing with black or color ink only .................................................................................................... 44
Replace the ink cartridges .................................................................................................................. 45
Store printing supplies ........................................................................................................................ 47
viENWW
Anonymous usage information storage .............................................................................................. 48
5 Solve a problem .............................................................................................................................................. 49
HP support ......................................................................................................................................... 50
Obtain electronic support ................................................................................................... 50
HP support by phone ......................................................................................................... 50
Before you call .................................................................................................. 51
Phone support period ........................................................................................ 51
Telephone support numbers ............................................................................. 51
After the phone support period .......................................................................... 52
General troubleshooting tips and resources ....................................................................................... 53
Clear paper jams ............................................................................................................... 90
Avoid paper jams ............................................................................................................... 91
Control panel lights reference ............................................................................................................ 93
Appendix A Technical information ..................................................................................................................... 99
Warranty information ........................................................................................................................ 100
Open the Toolbox ............................................................................................................ 153
HP Utility (Mac OS X) ....................................................................................................................... 154
To open HP Utility ............................................................................................................ 154
Embedded web server ..................................................................................................................... 155
About cookies .................................................................................................................. 155
To open the embedded web server ................................................................................. 155
Appendix E How do I? ..................................................................................................................................... 157
Appendix F Errors (Windows) .......................................................................................................................... 158
Low on ink ........................................................................................................................................ 160
Cartridge Problem ............................................................................................................................ 161
Replace the ink cartridge .................................................................................................................. 162
Paper Mismatch ............................................................................................................................... 163
The cartridge cradle cannot move .................................................................................................... 164
Paper Jam ........................................................................................................................................ 165
The printer is out of paper ................................................................................................................ 166
Problem with printer preparation ...................................................................................................... 191
Color cartridge out of ink .................................................................................................................. 192
Black cartridge out of ink .................................................................................................................. 193
Problem with ink system ................................................................................................................... 194
Index ................................................................................................................................................................. 195
xiiENWW
1Get started
This guide provides details about how to use the printer and how to resolve problems.
Accessibility
●
HP EcoSolutions (HP and the Environment)
●
Understand the printer parts
●
Select print paper
●
Load paper
●
Turn the printer off
●
Update the printer
●
Install the accessories
●
Maintain the printer
●
Open the HP printer software (Windows)
●
NOTE:If you are using the printer with a computer running Windows XP Starter Edition, Windows
Vista Starter Edition, Windows 7 Starter Edition, or Windows 8 Starter Edition, some features might
not be available. For more information, see
System requirements on page 104.
ENWW1
Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision
by using your operating system's accessibility options and features. The software also supports most
assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users
who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels
that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys,
ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides
can be operated by users with limited strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product accessibility,
visit HP's website at
www.hp.com/accessibility.
For accessibility information for Mac OS X, visit the Apple website at
www.apple.com/accessibility.
2Chapter 1 Get startedENWW
HP EcoSolutions (HP and the Environment)
Hewlett-Packard is committed to helping you optimize your environmental footprint and empowering
you to print responsibly—at home or in the office.
For more detailed information about environmental guidelines HP follows during the manufacturing
process, see
HP's environmental initiatives, visit
This section contains the following topics:
Manage Power
●
Optimize Printing Supplies
●
Manage Power
To conserve electricity, the printer comes with the following features:
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep
mode after 5 minutes of inactivity.
To change the setting, complete the following steps:
Environmental product stewardship program on page 120. For more information about
www.hp.com/ecosolutions.
1.Open the EWS. For more information, see
2.Click the Settings tab.
3.In the Power Management section, click Energy Save Mode and select the desired option.
4.Click Apply.
Auto Power-Off
Auto Power-Off is automatically enabled by default when you turn on the printer. When Auto PowerOff is enabled, the printer will automatically turn off after 8 hours of inactivity to help reduce energy
use. Auto Power-Off is automatically disabled when the printer establishes a wireless or Ethernet (if
supported) network connection. You can change the Auto Power-Off setting from the printer software.
Once you change the setting, the printer will maintain the setting that you choose. Auto Power-Off
turns the printer off completely, so you must use the power button to turn the printer back on.
Windows: Open Toolbox. (For more information, see
Advanced Settings tab, click Change, and then select the preferred amount of time.
Mac OS X: Open HP Utility. (For more information, see
Printer Settings section, click Power Management, and then select the preferred amount of time.
TIP:If you are printing through a wireless or Ethernet connection over a network, Auto Power-Off
should be disabled to ensure that print jobs do not get lost. Even when Auto Power-Off is disabled,
the printer will enter a Sleep mode after 5 minutes of inactivity to help reduce energy use.
Embedded web server on page 155.
Open the Toolbox on page 153.) In the
HP Utility (Mac OS X) on page 154.) In the
NOTE:The printer's Sleep Mode and Auto Power-Off features are temporarily not available if one or
more of the ink cartridges are missing. After the cartridge is reinstalled, these features resume.
CAUTION:HP recommends that you replace any missing cartridges as soon as possible to avoid
print quality issues and possible extra ink usage or damage to the ink system. Never turn off the
printer when ink cartridges are missing.
ENWWHP EcoSolutions (HP and the Environment)3
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit
●
www.hp.com/recycle.
Optimize paper usage by printing on both sides of the paper. If the printer has an HP automatic
●
two-sided printing accessory (duplexer), see
Otherwise, you can first print just the odd pages, flip the pages over, and then print just the even
pages.
Save ink and paper when printing web content with HP Smart Print. For more information, visit
●
www.hp.com/go/smartprint.
Change the print mode to a draft setting. The draft setting uses less ink.
●
Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the
●
cartridges.
Print on both sides (duplexing) on page 32.
4Chapter 1 Get startedENWW
Understand the printer parts
This section contains the following topics:
Front view
●
Printing supplies area
●
Control panel
●
Back view
●
Front view
1Ink cartridge access door
2Input tray
3Paper guides
4Tray extender
5Output tray
6
Power button
Printing supplies area
and light
1Ink cartridge access door
ENWWUnderstand the printer parts5
2Ink cartridges
3Printhead assembly
NOTE:Printing supplies should be kept in the printer to prevent possible print quality issues or
printhead damage. Avoid removing supplies for extended periods of time. Do not turn off the printer
when a cartridge is missing.
Control panel
For more information, see Control panel lights reference on page 93.
1
2
3
4
5
6
7
8Ink cartridge lights
9
Back view
ePrint button
Ethernet light
Wireless button
Network Information button
Cancel button
Resume button
Alert light
Power button
and light
and light
and light
and light
6Chapter 1 Get startedENWW
1USB port
2Ethernet network port
3Power input
4Rear access panel
ENWWUnderstand the printer parts7
Select print paper
The printer is designed to work well with most types of office paper. It is best to test a variety of print
paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP
website at
This section contains the following topics:
●
●
●
Recommended papers for printing
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday
documents. All papers with the ColorLok logo are independently tested to meet high
standards of reliability and print quality, and produce documents with crisp, vivid
color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers
with the ColorLok logo in a variety of weights and sizes from major paper
manufacturers.
Recommended papers for printing
Recommended papers for photo printing
Tips for selecting and using paper
If you want the best print quality, HP recommends using HP papers that are specifically designed for
the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Professional Paper
HP Brochure and Flyer Paper
HP Tri-fold Brochure Paper
HP Premium Presentation
Paper
HP Professional Paper
HP Bright White Inkjet PaperHP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque
HP Printing PaperHP Printing Paper is a high-quality multifunction paper. It produces documents that look
HP Office PaperHP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts,
These papers are glossy-coated or matte-coated on both sides for two-sided use. They are
the perfect choice for producing professional quality marketing materials such as brochures
and mailers, as well as business graphics for report covers and calendars.
These papers are heavy two-sided matte papers perfect for presentations, proposals,
reports, and newsletters. They are heavyweight for an impressive look and feel.
enough for two-sided color usage with no showthrough, which makes it ideal for
newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder
blacks, and vivid colors.
and feel more substantial than documents printed on standard multipurpose or copy paper.
It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.
memos and other everyday documents. It features ColorLok Technology for less smearing,
bolder blacks, and vivid colors.
HP Office Recycled PaperHP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled
fiber. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.
8Chapter 1 Get startedENWW
HP Premium Plus Photo Paper HP's best photo paper is heavyweight for producing professional quality photos. Features
an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x
15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-gloss (satin
matte). It is acid-free for longer lasting documents.
HP Advanced Photo PaperThis thick photo paper features an instant-dry finish for easy handling without smudging. It
resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch), A3, and two finishes – glossy or
soft-gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo PaperPrint colorful, everyday snapshots at a low cost, using paper designed for casual photo
printing. This affordable photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5
x 11 inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting documents.
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products & Services, and
select Ink & Toner.
NOTE:At this time, some portions of the HP website are available in English only.
Recommended papers for photo printing
For the best print quality, HP recommends using HP papers that are specifically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Premium Plus Photo Paper HP's best photo paper is heavyweight for producing professional quality photos. Features
HP Advanced Photo PaperThis thick photo paper features an instant-dry finish for easy handling without smudging. It
HP Everyday Photo PaperPrint colorful, everyday snapshots at a low cost, using paper designed for casual photo
HP Photo Value PacksHP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced
an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x
15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-gloss (satin
matte). It is acid-free for longer lasting documents.
resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch), A3, and two finishes – glossy or
soft-gloss (satin matte). It is acid-free for longer lasting documents.
printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5
x 11 inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting documents.
Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality
photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been
designed to work together so your photos are long lasting and vivid, print after print. Great
for printing out an entire vacation's worth of photos or multiple prints to share.
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products & Services and
select Ink & Toner.
NOTE:At this time, some portions of the HP website are available in English only.
ENWWSelect print paper9
Tips for selecting and using paper
For the best results, observe the following guidelines.
Always use paper that conforms to the printer specifications. For more information, see
●
specifications on page 105.
Load only one type of paper at a time into a tray.
●
When loading the trays, make sure the paper is loaded correctly. For more information, see
●
Load paper on page 11.
Do not overload the tray. For more information, see
●
To prevent jams, poor print quality, and other printing problems, avoid loading the following
●
paper in the trays:
Multipart forms
◦
Media that is damaged, curled, or wrinkled
◦
Media with cutouts or perforations
◦
Media that is heavily textured, embossed, or does not accept ink well
◦
Media that is too lightweight or stretches easily
◦
Media that contains staples or clips
◦
Load paper on page 11.
Paper
10Chapter 1 Get startedENWW
Load paper
This section provides instructions for loading paper into the printer.
Load standard-size paper
●
Load envelopes
●
Load cards and photo paper
●
Load custom-size paper
●
Load standard-size paper
Use these instructions to load standard–size paper.
1.Lift the output tray.
2.Slide the paper guides out as far as possible.
NOTE: If the paper is too long, pull the input tray to extend it.
3.Load the paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper aligns with the right and back edges of the tray and does not
exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4.Slide the paper guides in the tray to adjust them for the paper size that you have loaded.
5.Lower the output tray.
6.Pull out the output tray extension.
ENWWLoad paper11
Load envelopes
Use these instructions to load envelopes.
1.Lift the output tray.
2.Slide the paper guides out as far as possible.
3.Insert the envelopes print-side down and load according to the graphic.
Make sure the stack of envelopes does not exceed the line marking in the tray.
NOTE: Do not load paper envelopes while the printer is printing.
4.Slide the paper guides in the tray to adjust them for the envelope size that you have loaded.
5.Lower the output tray.
6.Pull out the output tray extension.
Load cards and photo paper
Use these instructions to load cards and photo paper.
1.Lift the output tray.
2.Slide the paper guides out as far as possible.
3.Insert the paper print-side down along the right edge of the main tray.
Make sure the stack of paper aligns with the right and back edges of the tray and does not
exceed the line marking in the tray. If the photo paper has a tab along one edge, make sure the
tab is pointing towards the front of the printer.
NOTE: Do not load cards or photo paper while the printer is printing.
4.Slide the paper guides in the tray to adjust them for the paper size that you have loaded.
12Chapter 1 Get startedENWW
5.Lower the output tray.
6.Pull out the output tray extension.
Load custom-size paper
Use these instructions to load custom-size paper.
CAUTION:Use only custom-size paper that is supported by the printer. For more information, see
Paper specifications on page 105.
1.Lift the output tray.
2.Slide the paper guides out as far as possible.
3.Insert the paper print-side down along the right of the main tray.
Make sure the stack of paper aligns with the right and back edges of the tray, and does not
exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4.Slide the paper guides in the tray to adjust them for the paper size that you have loaded.
5.Lower the output tray.
6.Pull out the output tray extension.
ENWWLoad paper13
Turn the printer off
Always turn off the printer by pressing the (Power) button located on the printer. Wait until the
power light turns off before unplugging the power cord or turning off a power strip.
CAUTION:If you incorrectly turn the printer off, the print carriage might not return to the correct
position, causing printhead problems and print quality issues.
CAUTION:HP recommends that you replace any missing cartridges as soon as possible to avoid
print quality issues, possible extra ink usage, or damage to the ink system. Never turn off the printer
when ink cartridges are missing.
14Chapter 1 Get startedENWW
Update the printer
HP is always working to improve the performance of its printers and bring you the latest features. If
the printer is connected to a network and Web Services has been enabled, you can check for and
install printer updates.
To update the printer, complete the following steps:
1.Open the EWS. For more information, see
2.Click the Web Services tab.
3.In the Web Services Settings section, click Product Update, click Check Now, and follow the onscreen instructions.
4.If the printer update option is not available, follow these instructions:
a.In the Web Services Settings section, click Setup, click Continue, and follow the on-screen
instructions.
b.If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer downloads and installs the update, and then
restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the details, contact your network
administrator or the person who set up the network.
Embedded web server on page 155.
ENWWUpdate the printer15
Install the accessories
This section contains the following topics:
Install the automatic two-sided printing accessory (duplexer)
●
Turn on accessories in the printer driver
●
Install the automatic two-sided printing accessory (duplexer)
You can print on both sides of a sheet of paper automatically. For information on using the duplexer,
Print on both sides (duplexing) on page 32.
see
To install the duplexer:
Slide the duplexer into the back of the printer until the unit locks into place. Do not press the buttons
on either side of the duplexer when installing the unit; use them only for removing the unit from the
printer.
Turn on accessories in the printer driver
To turn on accessories (Windows)
●
To turn on accessories on (Mac OS X)
●
To turn on accessories (Windows)
1.Click Start, and then click Printers, Printers and Faxes, or Devices and Printers.
- Or -
Click Start, click Control Panel, and then double-click Printers.
- Or -
On the Start screen, click Control Panel, and then click View devices and printers.
2.Right-click the printer icon, and then click Properties.
3.Select the Device Settings tab. Click the accessory that you want to turn on, click Installed from
the drop-down menu, and then click OK.
To turn on accessories on (Mac OS X)
Mac OS X automatically turns on all accessories in the printer driver when you install the printer
software. If you add a new accessory later, follow these steps:
16Chapter 1 Get startedENWW
1.Open the System Preferences and then select Print & Fax or Print & Scan.
2.Select the printer from list of printers, and then click Options & Supplies.
3.Click the Driver tab.
4.Select the options you want to install, and then click OK.
ENWWInstall the accessories17
Maintain the printer
This section provides instructions for keeping the printer in top working condition. Perform these
maintenance procedures as necessary.
Clean the exterior
●
Restore factory defaults
●
Clean the exterior
WARNING!Before cleaning the printer, turn off the power and unplug the power cord from the
electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away
from the interior of the printer, as well as from the printer control panel.
Restore factory defaults
This section provides instructions about how to restore your printer back to the factory defaults.
On the printer control panel, press and hold the
▲
button , approximately five seconds, and then release the buttons.
(Resume) button and the (Wireless)
18Chapter 1 Get startedENWW
Open the HP printer software (Windows)
Open the HP printer software by doing one of the following:
From the computer desktop, click Start, select Programs or All Programs, click HP, click the
●
folder for the printer, and then select the icon with the printer's name.
On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, and
●
then click the icon with the printer's name.
ENWWOpen the HP printer software (Windows)19
2Print
Most print settings are automatically handled by the software application. Change the settings
manually only when you want to change print quality, print on specific types of paper, or use special
features. For more information, see
Choose a print job to continue:
Select print paper on page 8.
Print documents on page 21
Print brochures on page 22
Print on envelopes on page 24
Print photos on page 26
Print on special and custom-sized
paper on page 28
Print borderless documents or photos
on page 30
20Chapter 2 PrintENWW
Print documents
Follow the instructions for your operating system.
Print documents (Windows)
●
Print documents (Mac OS X)
●
TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on
your HP ePrint-enabled printer anytime, from any location, without any additional software or printer
drivers. For more information, see
Print documents (Windows)
1.Load paper in the tray. For more information, see Load paper on page 11.
2.On the File menu in your software application, click Print.
3.Make sure the printer you want to use is selected.
4.To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer, or Preferences.
5.Change the paper orientation on the Layout tab, and paper source, media type, paper size, and
quality settings on the Paper/Quality tab.
Use HP ePrint on page 39.
To print in black and white, click the Advanced button, and then select Black Ink Only from the
Print in Grayscale drop-down list under Printer Features.
6.Click OK.
7.Click Print or OK to begin printing.
Print documents (Mac OS X)
1.Load paper in the tray. For more information, see Load paper on page 11.
2.From the File menu in your software application, click Print.
3.Make sure the printer you want to use is selected in the Format For pop-up menu.
If you do not see print options in the Print dialog, do the following:
Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.
●
OS X Lion: Click Show Details.
●
4.Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you
are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.
5.Click Print.
ENWWPrint documents21
Print brochures
Follow the instructions for your operating system.
Print brochures (Windows)
●
Print brochures (Mac OS X)
●
TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on
your HP ePrint-enabled printer anytime, from any location, without any additional software or printer
drivers. For more information, see
Print brochures (Windows)
NOTE:To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see
1.Load paper in the tray. For more information, see Load paper on page 11.
2.On the File menu in your software application, click Print.
3.Make sure the printer you want to use is selected.
4.To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer, or Preferences.
Use HP ePrint on page 39.
Printer management tools on page 152.
5.Change the paper orientation on the Layout tab, and paper source, media type, paper size, and
quality settings on the Paper/Quality tab.
To print in black and white, click the Advanced button, and then select Black Ink Only from the
Print in Grayscale drop-down list under Printer Features.
6.Click OK.
7.Click Print or OK to begin printing.
Print brochures (Mac OS X)
1.Load paper in the tray. For more information, see Load paper on page 11.
2.From the File menu in your software application, click Print.
3.Make sure the printer you want to use is selected in the Format For pop-up menu.
If you do not see print options in the Print dialog, do the following:
Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.
●
OS X Lion: Click Show Details.
●
4.Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you
are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.
5.Click Paper Type/Quality from the pop-up menu, and then select the following settings:
22Chapter 2 PrintENWW
Paper Type: The appropriate brochure paper type
●
Quality: Normal or Best
●
6.Select any other print settings that you want, and then click Print to begin printing.
ENWWPrint brochures23
Print on envelopes
Avoid envelopes with the following characteristics:
Very slick finish
●
Self-stick adhesives, clasps, or windows
●
Thick, irregular, or curled edges
●
Areas that are wrinkled, torn, or otherwise damaged
●
Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE:For more information about printing on envelopes, see the documentation available with the
software program you are using.
Follow the instructions for your operating system.
Print on envelopes (Windows)
●
Print on envelopes (Mac OS X)
●
Print on envelopes (Windows)
1.Load envelopes print-side down in the tray. For more information, see Load paper on page 11.
2.On the File menu in your software application, click Print.
3.Make sure the printer you want to use is selected.
4.To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer, or Preferences.
5.On the Layout tab, change the orientation to Landscape.
6.Click Paper/Quality, and then select the appropriate envelope type from the Paper Size dropdown list.
TIP: You can change more options for the print job by using the features available on the other
tabs in the dialog box.
7.Click OK, and then click Print or OK to begin printing.
Print on envelopes (Mac OS X)
1.Load envelopes print-side down in the tray. For more information, see Load paper on page 11.
2.From the File menu in your software application, click Print.
3.Make sure the printer you want to use is selected in the Format For pop-up menu.
If you do not see print options in the Print dialog, do the following:
Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.
●
OS X Lion: Click Show Details.
●
24Chapter 2 PrintENWW
4.Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you
are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.
5.Select the Orientation option.
6.Select any other print settings that you want, and then click Print to begin printing.
ENWWPrint on envelopes25
Print photos
Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair
the quality of your printout. Photo paper should be flat before printing.
Follow the instructions for your operating system.
Print photos on photo paper (Windows)
●
Print photos on photo paper (Mac OS X)
●
TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on
your HP ePrint-enabled printer anytime, from any location, and without any additional software or
printer drivers. For more information, see
Print photos on photo paper (Windows)
1.Load paper in the tray. For more information, see Load paper on page 11.
2.On the File menu in your software application, click Print.
3.Make sure the printer you want to use is selected.
4.To change settings, click the option that opens the printer Properties dialog box.
Depending on your software application, this option might be called Properties, Options, Printer
Setup, Printer, or Preferences.
Use HP ePrint on page 39.
5.On the Paper/Quality tab, select the appropriate photo paper type from the Media drop-down
menu.
NOTE: Maximum DPI is only supported for color printing on HP Premium Plus Photo Papers
and HP Advanced Photo Papers.
6.Click Advanced, and then select Best or Maximum DPI from the Output Quality drop-down
menu.
7.To print the photo in black and white, click the Print in Grayscale drop-down menu, and then
select one of the following options:
High-Quality Grayscale: uses all the available colors to print your photo in grayscale. This
●
creates smooth and natural shades of gray.
8.Click OK, and then click Print or OK to begin printing.
Print photos on photo paper (Mac OS X)
1.Load photo paper print-side down in the tray. For more information, see Load paper on page 11.
2.From the File menu in your software application, click Print.
3.Make sure the printer you want to use is selected.
If you do not see print options in the Print dialog, do the following.
Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.
●
OS X Lion: Click Show Details.
●
26Chapter 2 PrintENWW
4.Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you
are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.
5.Click Paper Type/Quality from the pop-up menu, and then select the following settings:
Paper Type: The appropriate photo paper type
●
Quality: Best or Maximum dpi
●
6.If necessary, change the photo and color options:
a.Click the disclosure triangle beside Color Options and select the appropriate Photo Fix
options:
Off: Applies no automatic adjustments to the image.
●
Basic: Automatically focuses the image; moderately adjusts image sharpness.
●
b.To print the photo in black and white, click Grayscale from the Color pop-up menu, and
then select one of the following options:
High Quality: Uses all the available colors to print your photo in grayscale. This creates
●
smooth and natural shades of gray.
7.Select any other print settings that you want, and then click Print to begin printing.
ENWWPrint photos27
Print on special and custom-sized paper
If your application supports custom-sized paper, set the size in the application before printing the
document. If not, set the size in the printer driver. You might need to reformat existing documents to
print them correctly on custom-sized paper.
Use only custom-sized paper that is supported by the printer. For more information, see
specifications on page 105.
NOTE:Defining custom-sized paper sizes is only available in the HP printing software in Mac OS X.
Print on special or custom-sized paper (Mac OS X)
●
Set up custom sizes (Mac OS X)
●
Print on special or custom-sized paper (Mac OS X)
NOTE:Before you can print on custom-sized paper, you must set up the custom sizes in the HP
software provided with the printer. For instructions, see
on page 28.
1.Load the appropriate paper in the tray. For more information, see Load paper on page 11.
2.From the File menu in your software application, click Print.
3.Make sure the printer you want to use is selected in the Format For pop-up menu.
If you do not see print options in the Print dialog, do the following:
Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.
●
OS X Lion: Click Show Details.
●
Set up custom sizes (Mac OS X)
Paper
4.Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you
are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.
5.Click Paper Handling from the pop-up menu.
6.Under Destination Paper Size, click Scale to fit paper size, and then select the custom size.
7.Select any other print settings that you want, and then click Print to begin printing.
Set up custom sizes (Mac OS X)
1.Load paper in the tray. For more information, see Load paper on page 11.
2.From the File menu in your software application, click Page Setup, and then make sure the
printer you want to use is selected in the Format For pop-up menu.
- OR -
From the File menu in your software application, click Print, and then make sure the printer you
want to use is selected.
28Chapter 2 PrintENWW
3.Select Manage Custom Sizes in the Paper Size pop-up menu.
NOTE: If you do not see these options in the Print dialog, click the disclosure triangle next to
the Printer pop-up menu or click Show Details.
4.Click the + on the left side of the screen, double-click Untitled, and type a name for the new
custom size.
5.In the Width and Height boxes, type the dimensions, and then set the margins, if you want to
customize them.
6.Click OK.
ENWWPrint on special and custom-sized paper29
Print borderless documents or photos
Borderless printing lets you print to the edges of certain photo media types and a range of standard
media sizes.
Before printing, open the file and make sure the size of the document or image matches the size of
the media loaded in the printer.
NOTE:Borderless printing is only available in some applications.
Follow the instructions for your operating system.
Print borderless documents or photos (Windows)
●
Print borderless documents or photos (Mac OS X)
●
Print borderless documents or photos (Windows)
1.Load paper in the tray. For more information, see Load paper on page 11.
2.On the File menu in your software application, click Print.
3.Make sure the printer you want to use is selected.
4.To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer, or Preferences.
5.Click the Paper/Quality tab, and then click the Advanced button.
6.In the Borderless Printing option, click Print Borderless, and then click the OK button.
7.In the Media drop-down list, select the appropriate paper type.
8.Click OK, and then click Print or OK to begin printing.
Print borderless documents or photos (Mac OS X)
1.Load paper in the tray. For more information, see Load paper on page 11.
2.From the File menu in your software application, click Print.
3.Make sure the printer you want to use is selected.
If you do not see print options in the Print dialog, do the following.
Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.
●
OS X Lion: Click Show Details.
●
4.Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you
are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.
5.Click Paper Type/Quality from the pop-up menu, and then select the following settings:
30Chapter 2 PrintENWW
Paper Type: The appropriate paper type
●
Quality: Best or Maximum dpi
●
NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up
menu or click Show Details.
6.Make sure the Print Borderless check box is selected.
7.If necessary, click the disclosure triangle beside Color Options and select the appropriate Photo
Fix options:
Off: Applies no automatic adjustments to the image.
●
Basic: Automatically focuses the image; moderately adjusts image sharpness.
●
8.Select any other print settings that you want, and then click Print to begin printing.
ENWWPrint borderless documents or photos31
Print on both sides (duplexing)
You can print on both sides of a sheet of media automatically by using the automatic two-sided
printing accessory (duplexer).
NOTE:Two-sided printing requires an automatic two-sided printing accessory (duplexer) to be
installed on the printer.
NOTE:You can perform manual duplexing by first printing only the odd pages, flipping the pages
over, and then printing only the even pages.
TIP: If the top and bottom margins in your document are smaller than 16 mm (0.63 inches), the
document might not print out correct.
Perform two-sided printing (Windows)
●
Perform two-sided printing (Mac OS X)
●
Perform two-sided printing (Windows)
1.Load the appropriate media. For more information, see Load paper on page 11.
2.Make sure the duplexer is installed correctly. For more information, see
two-sided printing accessory (duplexer) on page 16.
3.With a document open, click Print on the File menu, and then under the Print on Both Sides
options on the Layout tab, select either Flip on Long Edge or Flip on Short Edge.
4.Change any other settings, and then click OK.
5.Print your document.
Perform two-sided printing (Mac OS X)
1.Load the appropriate media. For more information, see Load paper on page 11.
2.Make sure the duplexer is installed correctly. For more information, see
two-sided printing accessory (duplexer) on page 16.
3.From the File menu in your software application, click Print.
4.Make sure the printer you want to use is selected in the Format For pop-up menu.
If you do not see print options in the Print dialog, do the following:
Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.
●
OS X Lion: Click Show Details.
●
Install the automatic
Install the automatic
5.Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you
are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.
6.Click the Layout pop-up menu, and then select the appropriate binding options for the document
from the Two-Sided pop-up menu.
7.Select any other print settings that you want, and then click Print to begin printing.
32Chapter 2 PrintENWW
Tips for print success
For good printing experience, HP ink cartridges should be correctly installed, have sufficient ink, and
working properly; and paper should be properly loaded with correct print settings.
Ink tips
If the print quality is not acceptable, see
●
information.
Use original HP ink cartridges.
●
Install both the black and color cartridges correctly.
●
For more information, see
Check the estimated ink levels in the cartridges to make sure there is sufficient ink.
●
For more information, see
Always turn off the printer with
●
Paper loading tips
For more information, also see
Load a stack of paper (not just one page). All the paper in the stack should be of the same size
●
and type to avoid a paper jam.
Load paper with the print-side down in the main tray.
●
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
●
Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the
●
guides do not bend the paper in the tray.
Print quality troubleshooting on page 59 for more
Replace the ink cartridges on page 45.
Check the estimated ink levels on page 43.
(the Power button) to allow the printer to protect the nozzles.
Load paper on page 11.
Printer settings tips (Windows)
To change default print settings, click Set Preferences under Print, Scan & Fax in the HP printer
●
software.
For more information to open the printer software, see
on page 19.
To select the number of pages to print per sheet, on the Layout tab of the printer driver, select
●
the appropriate option from the Pages per Sheet drop-down list.
If you want to change the page orientation, set it in your application interface.
●
To view more printing settings, on the Layout or Paper/Quality tab of the printer driver, click the
●
Advanced button to open the Advanced Options dialog box.
ENWWTips for print success33
Open the HP printer software (Windows)
Print in Grayscale: Allows you to print a black and white document using the black ink only.
◦
Select Black Ink Only, and then click the OK button.
Pages per Sheet Layout: Helps you specify the order of the pages if you print document in
◦
more than two pages per sheet.
NOTE: The preview on the Layout tab cannot reflect what you select from the Pages per
Sheet Layout drop-down list.
Borderless Printing: Select this feature to print photos without border. Not all paper types
◦
support this feature. You will see an alert icon beside the option if the selected paper type
in the Media drop-down list does not support it.
Preserve Layout: This feature only works with the duplex printing. If the image is larger than
◦
the printable area, select this feature to scale the page content to be within the smaller
margins so that extra pages are not created.
HP Real Life Technologies: This feature smooths and sharpens images and graphics for
◦
improved print quality.
Booklet: Allows you to print multiple-page document as a booklet. It places two pages on
◦
each side of a sheet that can then be folded into a booklet in half size of the paper. Select a
binding method from the drop-down list, and then click OK.
Booklet-LeftBinding: The binding side after folded into a booklet appears at the left
●
side. Select the option if your reading habit is from left to right.
Booklet-RightBinding: The binding side after folded into a booklet appears at the right
●
side. Select the option if your reading habit is from right to left.
NOTE: The preview on the Layout tab cannot reflect what you select from the Booklet
drop-down list.
Page Borders: Allows you to add the borders to the pages if you print the document with
◦
two or more pages per sheet.
NOTE: The preview on the Layout tab cannot reflect what you select from the Page
Borders drop-down list.
You can use printing shortcut to save setting time. A printing shortcut stores the setting values
●
that are appropriate for a particular kind of job, so that you can set all the options with a single
click. To use it, go to the Printing Shortcut tab, select one printing shortcut, and then click OK.
To add a new printing shortcut, after making settings on the Layout or Paper/Quality tab, click
the Printing Shortcut tab, click Save As and enter a name, and then click OK.
To delete a printing shortcut, select it, and then click Delete.
NOTE: You cannot delete the default printing shortcuts.
34Chapter 2 PrintENWW
Printer settings tips (OS X)
On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the
●
printer.
On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate
●
paper type and quality.
To print a black and white document using only black ink, choose the Paper Type/Quality from
●
the pop-up menu and choose Grayscale from the Color pop-up menu.
Notes
Original HP ink cartridges are designed and tested with HP printers and papers to help you
●
easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or
repairs required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased original HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Ink level warnings and indicators provide estimates for planning purposes only.
●
NOTE: When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print
quality becomes unacceptable.
Software settings selected in the print driver only apply to printing, they do not apply to copying
●
or scanning.
You can print your document on both sides of the paper.
●
ENWWTips for print success35
3HP ePrint
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer
anywhere you can send an email. Just send your documents and photos to the email address
assigned to your printer when you enable Web Services. No additional drivers or software are
needed.
Once you have signed up for an account on ePrintCenter (
view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your
printer's HP ePrint email address to print, and get help for HP ePrint.
NOTE:To use HP ePrint, the printer must be connected to an active network providing Internet
access. You cannot use these web features if the printer is connected using a USB cable.
This section contains the following topics:
Set up HP ePrint
●
Use HP ePrint
●
Remove Web Services
●
www.eprintcenter.com), you can sign in to
36Chapter 3 HP ePrintENWW
Set up HP ePrint
To set up HP ePrint, use one of the following methods:
NOTE:Before you set up HP ePrint, make sure your printer is connected using either an Ethernet or
wireless connection.
Set up HP ePrint using the embedded web server
●
Set up HP ePrint using the HP printer software
●
Set up HP ePrint using the embedded web server
You can use the printer embedded web server (EWS) to set up and manage HP ePrint.
To set up HP ePrint, complete the following steps:
1.Open the EWS. For more information, see
2.Click the Web Services tab.
3.In the Web Services Settings section, click Setup, click Continue, and follow the on-screen
instructions to accept the terms of use.
4.If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer downloads and installs the update, and then
restarts. Repeat the instructions from step 1 to set up HP ePrint.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your
network administrator or the person who set up the network.
5.When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
Embedded web server on page 155.
Set up HP ePrint using the HP printer software
If you do not set up HP ePrint when you installed the HP software on your computer, you can still use
the software to set up HP ePrint.
To set up HP ePrint, complete the following steps for your operating system:
Windows
1.Open the HP printer software. For more information, see
(Windows) on page 19.
2.In the window that appears, select Print, Scan & Fax, and then select ePrint Setup under Print.
The printer's embedded web server opens.
3.Click the Web Services tab.
4.In the Web Services Settings section, click Setup, click Continue, and follow the on-screen
instructions to accept the terms of use.
ENWWSet up HP ePrint37
Open the HP printer software
Mac OS X
5.If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer will download and install the update, and then
restart. You will have to repeat the instructions from step 1 to set up HP ePrint.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your
network administrator or the person who set up the network.
6.When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
To set up and manage Web Services in Mac OS X, you can use the printer's embedded web
▲
server (EWS). For more information, see
Set up HP ePrint using the embedded web server
on page 37.
38Chapter 3 HP ePrintENWW
Use HP ePrint
To use HP ePrint, make sure to have the following:
An Internet- and email-capable computer or mobile device
●
An HP ePrint-capable printer on which Web Services has been enabled
●
TIP: For more information about managing and configuring HP ePrint settings and to learn about the
latest features, visit ePrintCenter (
Print using HP ePrint
●
Find the printer's email address
●
Turn off HP ePrint
●
Print using HP ePrint
To print documents using HP ePrint, complete the following steps:
1.On your computer or mobile device, open your email application.
NOTE: For information about using the email application on your computer or mobile device,
see the documentation provided with the application.
2.Create a new email message, and then attach the file that you want to print. For a list of files that
can be printed using HP ePrint, as well as guidelines to follow when using HP ePrint, see
HP ePrint using the embedded web server on page 37.
www.eprintcenter.com).
Set up
3.Enter the printer's email address in the “To” line of the email message, and then select the
option to send the email message.
NOTE: The HP ePrint server does not accept email print jobs if there are multiple email
addresses included in the "To" or "Cc" fields. Only enter the email address of your HP printer in
the "To" field. Do not enter any additional email addresses in the other fields.
Find the printer's email address
NOTE:Make sure you have created an ePrint account.
To sign up for an account on ePrintCenter, visit ePrintCenter at
To obtain the printer's email address, press the (HP ePrint) button on the printer control panel.
The printer prints an information page that contains the printer email address.
Turn off HP ePrint
1.Open the EWS. For more information, see Embedded web server on page 155.
2.Click the Web Services tab, and then click ePrint in the Web Services Settings section.
3.Click Turn Off ePrint.
NOTE:To remove all Web Services, see Remove Web Services on page 40.
www.eprintcenter.com.
ENWWUse HP ePrint39
Remove Web Services
To remove Web Services, complete the following steps:
1.Open the EWS. For more information, see
2.Click the Web Services tab, and then click Remove Web Services in the Web Services Settings
section.
3.Click Remove Web Services.
4.Click Yes to remove Web Services from your printer.
Embedded web server on page 155.
40Chapter 3 HP ePrintENWW
4Work with ink cartridges
To ensure the best print quality from the printer, you need to perform some simple maintenance
procedures.
TIP: If you have problems printing documents, see Print quality troubleshooting on page 59.
This section contains the following topics:
Information on ink cartridges and the printhead
●
Check the estimated ink levels
●
Printing with black or color ink only
●
Replace the ink cartridges
●
Store printing supplies
●
Anonymous usage information storage
●
ENWW41
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
The instructions in this user guide are for replacing ink cartridges, and are not intended for first
●
time installation.
CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead
does need to have all cartridges installed at all times after the printer is set up and in use.
Leaving one or more cartridge slots empty for an extended period may lead to print quality
problems and possibly damage the printhead. If you have recently left a cartridge out of the
printer for an extended period, or if you have had a recent paper jam, and have noticed poor
print quality, clean the printhead. For more information, see
Keep all ink cartridges in the original sealed packages until they are needed.
●
Clean the printhead on page 86.
Be sure to turn off the printer properly. For more information, see
●
Store ink cartridges at room temperature (15-35° C or 59-95° F).
●
Always turn off the printer by pressing the
●
before unplugging the power cord or turning off a power strip. If you improperly turn off the
printer, the print carriage might not return to the correct position, and that can cause problems
with the printhead and print quality issues.
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
●
Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause
●
temporary printing problems.
If you are transporting the printer, do the following to prevent ink leaking from the printer or other
●
damage from occurring to the printer:
Make sure you turn off the printer by pressing the
◦
internal motion stop before unplugging the printer. For more information, see
printer off on page 14.
Make sure you leave the ink cartridges installed.
◦
Place the printer sitting flat in the box during packing. During transportation, the printer
◦
should be stored in the same position (sitting flat) and should not be placed on its side,
back, front, or inverted.
(Power) button. Wait until the Power light turns off
(Power) button. Wait until all sounds of
Turn the printer off on page 14.
Turn the
Related topics
Check the estimated ink levels on page 43
●
Clean the printhead on page 86
●
42Chapter 4 Work with ink cartridgesENWW
Check the estimated ink levels
You can check the estimated ink levels from the printer software. For information about using these
tools, see
this information (see
NOTE:Ink level alerts and indicators provide estimates for planning purposes only. When you
receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing
delays. You do not have to replace the cartridges until you are prompted.
NOTE:If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used
in another printer, the ink level indicator might be inaccurate or unavailable.
NOTE:Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing, and in
printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some
residual ink is left in the cartridge after it is used. For more information, see
inkusage.
Printer management tools on page 152. You can also print the Printer Status page to view
Understand the Printer Status Report on page 81).
www.hp.com/go/
ENWWCheck the estimated ink levels43
Printing with black or color ink only
For regular usage, this product is not designed to print using only the black cartridge when the color
cartridges are out of ink.
However, your printer is designed to let you print as long as possible when your cartridges start to run
out of ink.
When there is sufficient ink in the printhead, the printer will offer you the use of black ink only when
one or more of the color cartridges are out of ink, and the use of color ink only when the black
cartridge is out of ink.
The amount that you can print using black or color ink only is limited, so have replacement ink
●
cartridges available when you are printing with black or color ink only.
When there is no longer sufficient ink to print you will get a message that one or more cartridges
●
are depleted, and you will need to replace the depleted cartridges before you resume printing.
CAUTION:While ink cartridges are not damaged when left outside of the printer, the printhead does
need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or
more cartridge slots empty for an extended period may lead to print quality problems and possibly
damage the printhead. If you have recently left a cartridge out of the printer for an extended period, or
if you have had a recent paper jam, and have noticed poor print quality, clean the printhead. For more
information, see
Clean the printhead on page 86.
44Chapter 4 Work with ink cartridgesENWW
Replace the ink cartridges
NOTE:For information on recycling used ink supplies, see HP inkjet supplies recycling program
on page 121.
If you do not already have replacement ink cartridges for the printer, see Order printing supplies
online on page 137.
NOTE:At this time, some portions of the HP website are available in English only.
NOTE:Not all cartridges are available in all countries/regions.
CAUTION:While ink cartridges are not damaged when left outside of the printer, the printhead does
need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or
more cartridge slots empty for an extended period may lead to print quality problems and possibly
damage the printhead. If you have recently left a cartridge out of the printer for an extended period, or
if you have had a recent paper jam, and have noticed poor print quality, clean the printhead. For more
information, see
To replace the ink cartridges
Use these steps to replace the ink cartridges.
1.Make sure the printer is turned on.
Clean the printhead on page 86.
2.Open the ink cartridge access door.
WARNING! Wait until the print carriage stops moving before proceeding.
3.Press the front of the ink cartridge to release it, and then remove it from the slot.
4.Remove the new ink cartridge from its packaging.
ENWWReplace the ink cartridges45
5.Using the color-coded letters for help, slide the ink cartridge into the empty slot until it is securely
installed in the slot.
Make sure that you insert the ink cartridge into the slot that has the same colored letter as the
color you are installing.
6.Repeat steps 3 through 5 for each ink cartridge you are replacing.
7.Close the ink cartridge access door.
Related topics
●
Order printing supplies online on page 137
46Chapter 4 Work with ink cartridgesENWW
Store printing supplies
Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink
cartridge health, be sure to turn off the printer properly. For more information,
on page 14.
Turn the printer off
ENWWStore printing supplies47
Anonymous usage information storage
The HP cartridges used with this printer contain a memory chip that assists in the operation of the
printer. In addition, this memory chip stores a limited set of anonymous information about the usage
of the printer, which might include the following: the date when the cartridge was first installed, the
date when the cartridge was last used, the number of pages printed using the cartridge, the page
coverage, frequency of printing, the printing modes used, any printing errors that might have
occurred, and the printer model.
This information helps HP design future printers to meet our customers' printing needs. The data
collected from the cartridge memory chip does not contain information that can be used to identify a
customer or user of the cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling
program (HP Planet Partners:
memory chips from this sampling are read and studied in order to improve future HP printers. HP
partners who assist in recycling this cartridge might have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the
memory chip. If you prefer to not allow access to this information, you can render the chip inoperable.
However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer.
If you are concerned about providing this anonymous information, you can make this information
inaccessible by turning off the memory chip's ability to collect the printer's usage information.
To disable the usage information function
www.hp.com/hpinfo/globalcitizenship/environment/recycle/). The
On the printer control panel, press and hold the
▲
Information) button until the ink cartridge lights blink, approximately five seconds, and then
release the buttons.
NOTE:To re-enable the usage information function, open the embedded web server (EWS), click
the Settings tab, click the option that shows usage information or cartridge chip info in the
Preferences section, select the option to turn on, and then click Apply.
For more information about how to open the EWS, see
NOTE:You can continue to use the cartridge in the HP printer if you turn off the memory chip's
ability to collect the printer's usage information.
(Resume) button and the (Network
Embedded web server on page 155.
48Chapter 4 Work with ink cartridgesENWW
5Solve a problem
The information in General troubleshooting tips and resources on page 53 suggests solutions to
common problems. If your printer is not operating correctly and those suggestions did not solve your
problem, try using the HP support services to obtain assistance.
This section contains the following topics:
HP support
●
General troubleshooting tips and resources
●
Solve printer problems
●
Print quality troubleshooting
●
Solve paper-feed problems
●
Solve problems using HP ePrint and HP websites
●
Configure your firewall software to work with the printer
●
Solve printer management problems
●
Solve network problems
●
Troubleshoot installation issues
●
Understand the Printer Status Report
●
Understand the network configuration page
●
Printhead maintenance
●
Uninstall and reinstall the HP software
●
Clear jams
●
Control panel lights reference
●
ENWW49
HP support
If you have a problem, follow these steps
1.Check the documentation that came with the printer.
2.Visit the HP online support website at
and utilities that can help you correct many common printer problems. HP online support is
available to all HP customers. It is the fastest source for up-to-date printer information and
expert assistance and includes the following features:
Fast access to qualified online support specialists
●
HP software and driver updates for the HP printer
●
Valuable troubleshooting information for common problems
●
Proactive printer updates, support alerts, and HP news grams that are available when you
●
register the printer
For more information, see
3.Call HP support. Support options and availability vary by printer, country/region, and language.
For more information, see
Obtain electronic support
●
HP support by phone
●
Obtain electronic support
To find support and warranty information, go to the HP website at www.hp.com/support. This website
provides information and utilities that can help you correct many common printer problems. If
prompted, select your country/region, and then click Contact HP for information about calling for
technical support.
www.hp.com/support. This website provides information
Obtain electronic support on page 50.
HP support by phone on page 50.
This website also offers technical support, drivers, supplies, ordering information and other options
such as:
Access online support pages.
●
Send HP an email message for answers to your questions.
●
Connect with an HP technician by using online chat.
●
Check for HP software updates.
●
You can also obtain support from the HP software for Windows or Mac OS X, which provide easy,
step-by-step solutions to common printing problems. For more information, see
tools on page 152.
Support options and availability vary by printer, country/region, and language.
Printer management
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time of publication
and are applicable only for calls made on a land line. Different rates may apply for mobile phones.
50Chapter 5 Solve a problemENWW
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support. This website provides information and utilities that can help you correct many
common printer problems.
During the warranty period, you may obtain assistance from the HP Customer Care Center.
NOTE:HP does not provide telephone support for Linux printing. All support is provided online at
the following website:
process.
The HPLIP website does not provide support for Windows or Mac OS X. If you are using these
operating systems, see
help you correct many common printer problems.
This section contains the following topics:
Before you call
●
Phone support period
●
Telephone support numbers
●
After the phone support period
●
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to provide the
following information:
https://launchpad.net/hplip. Click the Ask a question button to begin the support
www.hp.com/support. This website provides information and utilities that can
Model number
●
Serial number (located on the back or bottom of the printer)
●
Messages that appear when the situation occurs
●
Answers to these questions:
●
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time that this
◦
situation began?
Did anything else occur prior to this situation (such as a thunderstorm or moving the
◦
printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period. However,
some of the support numbers might not be toll free.
ENWWHP support51
For the most current list of telephone support numbers, see www.hp.com/support. This website
provides information and utilities that can help you correct many common printer problems.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site:
support phone number for your country/region to learn more about support options.
52Chapter 5 Solve a problemENWW
www.hp.com/support. Contact your HP dealer or call the
General troubleshooting tips and resources
NOTE:Many of the following steps require HP software. If you did not install the HP software, you
can install it using the HP software CD included with the printer, or download the HP software from
the HP support website,
help you correct many common printer problems.
Check or do the following before you begin troubleshooting:
Try turning the printer off and then on again.
●
www.hp.com/support. This website provides information and utilities that can
For a paper jam, see
●
For paper-feed problems, such as the paper skew and paper pick, see
●
problems on page 64.
Power light is on and not blinking. When the printer is turned on for the first time, it takes
●
approximately 9 minutes to initialize it after the ink cartridges are installed.
Power cord and other cables are working, and are firmly connected to the printer. Make sure the
●
printer is connected firmly to a functioning alternating current (AC) power outlet, and is turned
on. For voltage requirements, see
Media is loaded correctly in the input tray and is not jammed in the printer.
●
All packing tapes and materials are removed.
●
The printer is set as the current or default printer. For Windows, set it as the default in the
●
Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print & Scan section of
the System Preferences. See your computer's documentation for more information.
Pause Printing is not selected if you are using a computer running Windows.
●
You are not running too many programs when you are performing a task. Close programs that
●
you are not using or restart the computer before attempting the task again.
Clear jams on page 90.
Solve paper-feed
Electrical specifications on page 111.
ENWWGeneral troubleshooting tips and resources53
Solve printer problems
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities
that can help you correct many common printer problems.
This section contains the following topics:
The printer shuts down unexpectedly
●
Alignment fails
●
The printer is not responding (nothing prints)
●
The printer prints slowly
●
The printer is making some unexpected noises
●
Blank or partial page printed
●
Something on the page is missing or incorrect
●
Placement of the text or graphics is wrong
●
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet.
●
For voltage requirements, see
Electrical specifications on page 111.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper into the input
tray. The alignment fails when you have colored paper loaded in the input tray.
If the alignment process fails repeatedly, you may need to clean the printhead, or you might have
a defective sensor. To clean the printhead, see
If cleaning the printhead does not solve the problem, contact HP support. Go to
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click Contact HP for information on calling
for technical support.
Clean the printhead on page 86.
The printer is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print after the
●
computer reboots. Refer to the Help system for the operating system for more information.
Check the printer setup
www.hp.com/support.
For more information, see
●
54Chapter 5 Solve a problemENWW
General troubleshooting tips and resources on page 53.
Check the HP software installation
If the printer is turned off when printing, an alert message should appear on your computer
●
screen; otherwise, the HP software provided with the printer might not be installed correctly. To
resolve this, uninstall the HP software completely, and then reinstall the HP software. For more
information, see
Check the cable connections
Make sure both ends of the USB cable or Ethernet cable are secure.
●
If the printer is connected to a network, check the following:
●
Check the Link light on the back of the printer.
◦
Make sure you are not using a phone cord to connect the printer.
◦
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from intrusion.
●
However, the firewall might block communication between the computer and the printer. If there
is a problem communicating with the printer, try temporarily disabling the firewall. If the problem
persists, the firewall is not the source of the communication problem. Re-enable the firewall.
Uninstall and reinstall the HP software on page 88.
The printer prints slowly
Try the following solutions if the printer is printing very slowly.
Solution 1: Use a lower print quality setting
●
Solution 2: Check the ink levels
●
Solution 3: Contact HP support
●
Solution 1: Use a lower print quality setting
The print quality was set to a higher setting.
Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than
Normal or Draft. Draft provides the fastest print speed.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat.
When the printhead overheats, the printer slows down to allow it to cool.
Check the estimated ink levels in the ink cartridges.
NOTE:Ink level alerts and indicators provide estimates for planning purposes only. When you
receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the ink cartridges until prompted to do so.
ENWWSolve printer problems55
CAUTION:While ink cartridges are not damaged when left outside of the printer, the printhead does
need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or
more cartridge slots empty for an extended period may lead to print quality problems and possibly
damage the printhead. If you have recently left a cartridge out of the printer for an extended period, or
if you have had a recent paper jam, and have noticed poor print quality, clean the printhead. For more
information, see
For more information, see:
Check the estimated ink levels on page 43
●
If this did not solve the issue, try the next solution.
Clean the printhead on page 86.
Solution 3: Contact HP support
There was a problem with the printer.
Contact HP support for service.
Go to:
many common printer problems.
If prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
www.hp.com/support. This website provides information and utilities that can help you correct
The printer is making some unexpected noises
You might hear some unexpected noises made by the printer. These are the servicing sounds when
the printer performs automatic servicing functions to maintain the health of the printheads.
NOTE:To prevent any potential damage to your printer:
Do not turn off the printer while the printer is performing any servicing. If you are turning off the
printer, wait for the printer to come to a complete stop before turning it off using the
button. For more information, see
Make sure all ink cartridges are installed. If any of the ink cartridges are missing, the printer will
perform extra servicing to protect the printheads.
Turn the printer off on page 14.
Blank or partial page printed
Clean the printhead
Complete the printhead cleaning procedure. For more information, see
●
on page 86. The printhead may need to be cleaned if the printer was turned off incorrectly.
(Power)
Clean the printhead
NOTE: Incorrectly turning off the printer can cause print quality problems like blank or partial
pages. Printhead cleaning can solve these problems, but turning off the printer correctly can
prevent them in the first place. Always turn the printer off by pressing the
the printer. Wait until the power light goes out before unplugging the power cord or turning off
a power strip.
56Chapter 5 Solve a problemENWW
(Power) button on
Check the paper settings
Make sure you select the correct print quality settings in the printer driver for the paper loaded in
●
the trays.
Make sure the page settings in the printer driver match the page size of paper loaded in the tray.
●
More than one page is being picked
For more information, see
●
There is a blank page in the file
Check the file to make sure there is no blank page.
●
Solve paper-feed problems on page 64.
Something on the page is missing or incorrect
Check the Print Quality Diagnostic page
Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to
●
improve the print quality of your printouts. For more information, see
on page 59.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the printer.
●
For more information, see
TIP: If the top and bottom margins in your document are smaller than 16 mm (0.63 inches), the
document might not print out correct.
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver.
●
Set minimum margins on page 108.
Print quality troubleshooting
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes cause
●
slight distortions to printouts. Move the printer away from the source of the electromagnetic
fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet)
long to minimize the effects of these electromagnetic fields.
Check the paper size
Make sure the selected paper size matches the actual loaded paper size.
●
Placement of the text or graphics is wrong
Check how the paper is loaded
Make sure the paper guides fit snugly against the edges of the stack of paper, and make sure
●
the tray is not overloaded. For more information, see
ENWWSolve printer problems57
Load paper on page 11.
Check the paper size
Content on a page might be cut off if the document size is larger than the paper that you are
●
using.
Make sure the paper size selected in the printer driver matches the size of paper loaded in the
●
tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin settings for the
●
document do not exceed the printable area of your printer. For more information, see
minimum margins on page 108.
Check the page-orientation setting
Make sure the paper size and page orientation selected in the application match the settings in
●
the printer driver. For more information, see
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes cause
●
slight distortions to printouts. Move the printer away from the source of the electromagnetic
fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet)
long to minimize the effects of these electromagnetic fields.
Set
Change basic network settings on page 140.
If the above solutions do not work, the problem may be caused by the inability of the application to
interpret print settings correctly. See the release notes for known software conflicts, refer to the
application's documentation, or contact the software manufacturer for specific help.
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities
that can help you correct many common printer problems.
58Chapter 5 Solve a problemENWW
Print quality troubleshooting
Try the solutions in this section to resolve print quality problems in your printout.
Solution 1: Make sure you are using original HP ink cartridges
●
Solution 2: Check the ink levels
●
Solution 3: Check the paper loaded in the input tray
●
Solution 4: Check the paper type
●
Solution 5: Check the print settings
●
Solution 6: Print and evaluate a print quality report
●
Solution 7: Contact HP support
●
Solution 1: Make sure you are using original HP ink cartridges
Non-HP ink cartridges were being used.
Check to see if your ink cartridges are original HP ink cartridges.
HP recommends that you use original HP ink cartridges. Original HP ink cartridges are designed and
tested with HP printers to help you easily produce great results, time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs
required as a result of using a non-HP supply are not covered under warranty.
If you believe you purchased original HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
The ink cartridges might have insufficient ink.
NOTE:Ink level alerts and indicators provide estimates for planning purposes only. When you
receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
CAUTION:While ink cartridges are not damaged when left outside of the printer, the printhead does
need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or
more cartridge slots empty for an extended period may lead to print quality problems and possibly
damage the printhead. If you have recently left a cartridge out of the printer for an extended period, or
if you have had a recent paper jam, and have noticed poor print quality, clean the printhead. For more
information, see
Check the estimated ink levels in the ink cartridges. For more information, see Check the estimated
ink levels on page 43.
Clean the printhead on page 86.
If this did not solve the issue, try the next solution.
ENWWPrint quality troubleshooting59
Solution 3: Check the paper loaded in the input tray
The paper was loaded incorrectly, or it was wrinkled or too thick.
Make sure the paper is loaded correctly and that it is not wrinkled or too thick.
Load paper with the print side facing down. For example, if you are loading glossy photo paper,
●
load the paper with the glossy side down.
Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is too close to the
●
printhead during printing, the ink might be smeared. This can happen if the paper is raised,
wrinkled, or very thick, such as a mailing envelope.
For more information, see:
Load paper on page 11
●
If this did not solve the issue, try the next solution.
Solution 4: Check the paper type
The wrong kind of paper was loaded in the input tray.
HP recommends that you use HP papers or any other paper type with ColorLok technology that is
appropriate for the printer. All papers with the ColorLok logo are independently tested to meet high
standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks
and dry faster than ordinary plain papers.
Always make sure the paper you are printing on is flat. For best results when printing images, use
HP Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a
cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
When you have finished printing, return any unused photo paper to the plastic bag. This prevents the
photo paper from curling.
NOTE:For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink
cartridges is not necessary.
For more information, see:
Select print paper on page 8
●
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
The print settings were set incorrectly.
Check the print settings.
Check the print settings to see if the color settings are incorrect.
●
For example, check to see if the document is set to print in grayscale. Or, check to see if
advanced color settings such as saturation, brightness, or color tone, are set to modify the
appearance of colors.
Check the print quality setting and make sure it matches the type of paper loaded in the printer.
●
60Chapter 5 Solve a problemENWW
You might need to choose a lower print quality setting if colors are running into each other. Or,
choose a higher setting if you are printing a high-quality photo, and then make sure photo paper
such as HP Advanced Photo Paper is loaded in the input tray.
NOTE:On some computer screens, colors might appear differently than they do when printed on
paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further
troubleshooting is required.
For more information, see:
Select print paper on page 8
●
If this did not solve the issue, try the next solution.
Solution 6: Print and evaluate a print quality report
Print quality problems can have many causes: software settings, a poor image file, or the printing
system itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can
help you determine if the printing system is working correctly.
To print a print quality report
Control panel: Press and hold the
●
press the
Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then
●
click the Print Quality Report button.
HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics,
●
and then click Print.
(Resume) button two times, and then release the (Power) button.
(Power) button, press the (Cancel) button seven times,
ENWWPrint quality troubleshooting61
If defects are seen on the page, follow the steps below:
1.If the lines in Test Pattern 1 are not straight and connected, align the printer. For more
information, see
2.If you see white lines in any of the color blocks in Test Pattern 2, clean the printhead. For more
information, see
3.If you see white or dark lines where the arrows are pointing in Test Pattern 3, align the printer.
For more information, see
If there are no defects, then the printer and ink system are working properly. If you still see print
quality problems in your output, double-check your software settings and paper as described in the
previous solutions.
Align the printhead on page 87.
Clean the printhead on page 86.
Align the printhead on page 87.
Solution 7: Contact HP support
There was a problem with the printer.
62Chapter 5 Solve a problemENWW
Contact HP support for service.
Go to:
www.hp.com/support. This website provides information and utilities that can help you correct
many common printer problems.
If prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
ENWWPrint quality troubleshooting63
Solve paper-feed problems
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities
that can help you correct many common printer problems.
Paper is not supported for the printer or tray
Use only paper that is supported for the printer and the tray being used. For more information,
●
see
Paper specifications on page 105.
Paper is not picked up from a tray
Make sure paper is loaded in the tray. For more information, see
●
the paper before loading.
Make sure the paper guides are set to the correct markings in the tray for the paper size you are
●
loading. Also make sure the paper guides are snug, but not tight, against the stack.
Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of
●
the curl.
Media is not coming out correctly
Make sure the output output tray extension is fully extended; otherwise, printed pages may fall
●
off the printer.
Remove excess paper from the output tray. There is a limit to the number of sheets the tray can
●
hold.
Load paper on page 11. Fan
Pages are skewing
Make sure the paper loaded in the trays is aligned to the paper guides. If needed, pull out the
●
trays from the printer and reload the paper correctly, making sure that the paper guides are
aligned correctly.
Load paper into the printer only when it is not printing.
●
Remove and replace the automatic two-sided printing accessory (duplexer).
●
Push the button on either side of the duplexer, and then remove the unit.
◦
64Chapter 5 Solve a problemENWW
Reinsert the duplexer into the printer.
◦
Multiple pages are being picked up
Fan the paper before loading.
●
Make sure the paper guides are set to the correct markings in the tray for the paper size you are
●
loading. Also make sure the paper guides are snug, but not tight, against the stack.
Make sure the tray is not overloaded with paper.
●
Use HP paper for optimum performance and efficiency.
●
ENWWSolve paper-feed problems65
Solve problems using HP ePrint and HP websites
This section provides solutions to common problems using HP ePrint and HP websites.
Solve problems using HP ePrint
●
Solve problems using HP websites
●
Solve problems using HP ePrint
If you are having problems using HP ePrint, check the following:
Make sure the printer is connected to the Internet using an Ethernet or wireless connection.
●
NOTE: You cannot use these web features if the printer is connected using a USB cable.
Make sure the latest printer updates have been installed on the printer. For more information,
●
Update the printer on page 15.
see
Make sure HP ePrint is enabled on the embedded web server (EWS). For more information, see
●
Set up HP ePrint using the embedded web server on page 37.
Make sure the network hub, switch, or router is turned on and working correctly.
●
If you are connecting the printer using an Ethernet cable, make sure you are not connecting the
●
printer using a phone cord or a crossover cable to connect the printer to the network and that the
Ethernet cable is securely connected to the printer. For more information, see
network problems on page 71.
Solve Ethernet
If you are connecting the printer using a wireless connection, make sure the wireless network is
●
functioning properly. For more information, see
If you are using HP ePrint, check the following:
●
Make sure the printer's email address is correct.
◦
Make sure that the printer's email address is the only address listed in the “To” line of the
◦
email message. If other email addresses are listed in the “To” line, the attachments you are
sending might not print.
Make sure you are sending documents that meet the HP ePrint requirements. For more
◦
information, see
If your network uses proxy settings when connecting to the Internet, make sure the proxy
●
settings you are entering are valid:
Check the settings being used by the Web browser you are using (such as Internet
◦
Explorer, Firefox, or Safari).
Check with the IT administrator or person who set up your firewall.
◦
If the proxy settings used by your firewall have changed, you must update these settings in
either the printer control panel. If these settings are not updated, you will not be able to use
HP ePrint.
For more information, see
HP ePrint specifications on page 110.
Set up HP ePrint using the embedded web server on page 37.
Solve wireless problems on page 71.
66Chapter 5 Solve a problemENWW
TIP: For additional help on setting up and using HP ePrint, visit ePrintCenter
www.eprintcenter.com).
(
Solve problems using HP websites
If you are having problems using HP websites from your computer, check the following:
Make sure the computer that you are using is connected to the Internet.
●
Make sure the web browser meets the minimum system requirements. For more information,
●
HP website specifications on page 111.
see
If your web browser uses any proxy settings to connect to the Internet, try turning off these
●
settings. For more information, see the documentation provided with your web browser.
ENWWSolve problems using HP ePrint and HP websites67
Configure your firewall software to work with the printer
A personal firewall, which is security software running on your computer, can block network
communication between your printer and your computer.
If you are having problems such as:
Printer not found when installing HP software
●
Unable to print, print job stuck in queue or printer goes offline
●
Unable to see printer status on your computer
●
The firewall might be preventing your printer from notifying computers on your network where it can
be found.
If you are using the HP software on a computer running Windows and cannot find the printer during
installation (and you know the printer is on the network)—or if you have already successfully installed
HP software and experience problems—check the following:
If you have just installed the HP software, try turning off your computer and the printer, and then
●
turning them both on again.
Keep your security software up to date. Many security software vendors provide updates that
●
correct known issues and provide the latest defenses against new security threats.
If your firewall has "High," "Medium," or "Low" security settings, use the "Medium" setting when
●
your computer is connected to your network.
If you have changed any firewall settings from default, try going back to the default setting.
●
If your firewall has a setting called "trusted zone," use this setting when your computer is
●
connected to your network.
If your firewall has a setting to "not show alert messages," you should disable this. When
●
installing the HP software and using the HP printer you may see alert messages from your
firewall software that provide options to "allow," "permit" or "unblock." You should allow any HP
software that causes an alert. Also, if the alert has a "remember this action" or "create a rule for
this" selection, select it. This is how the firewall learns what can be trusted on your network.
Do not have more than one firewall enabled at the same time on your computer. An example
●
would be having both the Windows firewall provided by the operating system and a third party
firewall enabled at the same time. Having more than one firewall enabled at the same time will
not make you computer any safer and may cause problems.
For more information about using your printer with personal firewall software, visit
wirelessprinting, and then click Firewall Help in the Wireless Network Help section.
NOTE:At this time, some portions of this site are not available in all languages.
www.hp.com/go/
68Chapter 5 Solve a problemENWW
Solve printer management problems
This section provides solutions to common problems that involve managing the printer. This section
contains the following topic:
Embedded web server cannot be opened
●
NOTE:To use the embedded EWS, the printer must be connected to a network using either an
Ethernet or a wireless connection. You cannot use the embedded web server if the printer is
connected to a computer with a USB cable.
Embedded web server cannot be opened
Check your network setup
Make sure you are not using a phone cord or a crossover cable to connect the printer to the
●
network.
Make sure the network cable is securely connected to the printer.
●
Make sure the network hub, switch, or router is turned on and working correctly.
●
Check the computer
Make sure the computer that you are using is connected to the network.
●
NOTE:To use the EWS, the printer must be connected to a network using either an Ethernet or
a wireless connection. You cannot use the embedded web server if the printer is connected to
a computer with a USB cable.
Check your web browser
Make sure the web browser meets the minimum system requirements. For more information,
●
see
Embedded web server specifications on page 104.
If your web browser uses any proxy settings to connect to the Internet, try turning off these
●
settings. For more information, see the documentation available with your web browser.
Make sure JavaScript and cookies are enabled in your web browser. For more information, see
●
the documentation available with your web browser.
Check the printer IP address
To check the IP address of the printer, obtain the IP address by printing a network configuration
●
page. Press the
Ping the printer using the IP address from the command prompt (Windows) or from Network
●
Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the
top level of the hard disk.)
For example, if the IP address is 123.123.123.123, type the following at the command prompt
(Windows):
(Network Information) button to print the network configuration page.
C:\Ping 123.123.123.123
Or
ENWWSolve printer management problems69
In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the box, and then
click Ping.
If a reply appears, the IP address is correct. If a time-out response appears, the IP address is
incorrect.
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities
that can help you correct many common printer problems.
70Chapter 5 Solve a problemENWW
Solve network problems
This section provides solutions to common problems when you are unable to connect or use the
printer over your network.
This section contains the following topics:
Solve Ethernet network problems
●
Solve wireless problems
●
Reset the Printer Network Settings
●
Solve Ethernet network problems
If you are unable to connect the printer to your Ethernet network, verify that:
Make sure the Wireless light on the printer does not turn on.
●
All cable connections to the computer and the printer are secure.
●
The network is operational and the network hub, switch, or router is turned on.
●
For computers running Windows, all applications, including virus protection programs, spyware
●
protection programs, and firewalls, are closed or disabled.
The printer is installed on the same subnet as the computers that use the printer.
●
If the installation program cannot discover the printer, print the network configuration page, and
●
enter the IP address manually in the installation program. For more information, see
the network configuration page on page 83.
Reinstall the HP software. For more information, see
●
on page 88.
Assigning the printer with a static IP address might resolve some installation problems, such as a
conflict with a personal firewall. (Not recommended)
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities
that can help you correct many common printer problems.
Solve wireless problems
This section provides information about solving problems you might encounter when connecting the
printer to your wireless network.
Follow these suggestions in order, starting with those listed in the “Basic wireless troubleshooting”
section. If you still encounter problems, follow the suggestions provided in the “Advanced wireless
troubleshooting” section.
Basic wireless troubleshooting
●
Advanced wireless troubleshooting
●
Understand
Uninstall and reinstall the HP software
After resolving the problems
●
TIP: For more information about troubleshooting wireless problems, visit www.hp.com/go/
wirelessprinting.
ENWWSolve network problems71
NOTE:After you resolve the problem, follow the instructions in After resolving the problems
on page 78.
Basic wireless troubleshooting
NOTE:If you have already configured the printer for wireless connection but the wireless light is still
blinking, restart components of the wireless network.
To restart the components, turn off the router and the printer, and then turn them back on in this
order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and
your computer. Sometimes, turning off the power and then turning it back on recovers from a network
communication issue.
NOTE:If you have not configured the printer for wireless connection, use the HP software to
complete the setup. For more information, see
(EWS) on page 145.
Perform the following steps in the order presented.
TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help
diagnose and get assistance in installing and using HP printers on home network. To use this tool,
visit the HP Wireless Printing Center
Doctor in the Quick Links section.
Step 1 - Make sure the wireless (802.11) light is turned on
www.hp.com/go/wirelessprinting, and then click Print and Scan
Set up the printer using the embedded web server
The Wireless light in the printer control panel indicates the status of the wireless capabilities.
●
To turn on the printer wireless capabilities
Press the
(Wireless) button to turn on the printer wireless capabilities.
NOTE: If your printer supports Ethernet networking, make sure that an Ethernet cable has not
been connected to the printer. Connecting an Ethernet cable turns off the printer wireless
capabilities.
Light description/Light patternExplanation
The Power light is on but the Wireless light is off.
The Power light is on and the Wireless light is on but blinking.
The Power light is on and the Wireless light is on and solid.
The wireless capabilities are turned off.
The wireless capabilities are turned on
but the printer is not connected to a
network.
The wireless capabilities are turned on
but the printer is connected to a
network.
72Chapter 5 Solve a problemENWW
Step 2 - Move the printer closer to the wireless router
If you have configured the printer for wireless connection and the wireless light is solid, but the
●
printer still has trouble staying connected, or you have print or scan communication issues, try
moving the printer closer to the wireless router.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. If a problem is detected, the
●
printed test report includes recommendations that might help solve the problem. For more
information about how to print the wireless test page, see
on page 147.
Advanced wireless troubleshooting
If you have tried the suggestions provided in Basic wireless troubleshooting on page 72 and are still
unable to use the printer over the network with a computer or mobile devices for print, try the
following steps in the order presented:
Step 1: Make sure your computer is connected to your network
●
Step 2: Make sure that the printer is connected to your network
●
Step 3: Make sure your computer is not connected over a Virtual Private Network (VPN)
●
Step 4: Make sure the printer is online and ready
●
Test the wireless connection
Step 5: Make sure the HP printer labeled (Network) is set as the default printer driver (Windows
●
only)
Step 6: Check to see if the firewall software is blocking communication
●
TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help
diagnose and get assistance in installing and using HP printers on home network. To use this tool,
visit the HP Wireless Printing Center
Doctor in the Quick Links section.
Step 1: Make sure your computer is connected to your network
Make sure your computer is connected to your network—either the Ethernet network or the wireless
network. If the computer is not connected to the network, you cannot use the printer over the network.
To check an Ethernet connection
Many computers have indicator lights beside the port where the Ethernet cable from the router
▲
connects to your computer. Usually there are two indicator lights, one that is on and another that
blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights
are not on, try reconnecting the Ethernet cable to the computer and the router. If you still do not
see lights, there might be a problem with the router, the Ethernet cable, or your computer.
NOTE: Mac computers do not have indicator lights. To check the Ethernet connection on
a Macintosh computer, click System Preferences in the Dock, and then click Network. If the
Ethernet connection is working correctly, Built-in Ethernet appears in the list of connections,
along with the IP address and other status information. If Built-in Ethernet does not appear in the
list, there might be a problem with the router, the Ethernet cable, or your computer. For more
information, click the Help button in the window.
www.hp.com/go/wirelessprinting, and then click Print and Scan
ENWWSolve network problems73
To check a wireless connection
1.Make sure that your computer's wireless has been turned on. (For more information, see the
documentation that came with your computer.)
2.If you are not using a unique network name (SSID), then it is possible that your wireless
computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your network.
Windows
a.From the computer desktop, click Start, click Control Panel, point to Network and Internet,
and then click View network status and tasks.
- Or -
From the computer desktop, click Start, select Settings, click Control Panel, double-click
Network Connections.
- Or -
Right-click an empty area on the Start screen, click All Apps on the app bar, click Control
Panel, click Network and Sharing Center, and then click View network status and tasks.
Leave the network dialog box open while you continue to the next step.
b.Disconnect the power cord from the wireless router. The connection status of your
computer should change to Not Connected.
c.Reconnect the power cord to the wireless router. The connection status should change to
Connected.
Mac OS X
Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears,
▲
you can determine if the AirPort is turned on and which wireless network your computer is
connected to.
NOTE: For more detailed information about your AirPort connection, click System
Preferences in the Dock, and then click Network. If the wireless connection is working
correctly, a green dot appears next to AirPort in the list of connections. For more
information, click the Help button in the window.
If you are unable to get your computer connected to your network, contact the person who set up
your network or the router manufacturer as there might be a hardware issue with either your router or
computer.
TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help
diagnose and get assistance in installing and using HP printers on home network. To use this tool,
visit the HP Wireless Printing Center
Doctor in the Quick Links section.
www.hp.com/go/wirelessprinting, and then click Print and Scan
Step 2: Make sure that the printer is connected to your network
If your printer is not connected to the same network as your computer, you cannot use the printer
over the network. Follow the steps described in this section to find out if your printer is actively
connected to the correct network.
74Chapter 5 Solve a problemENWW
NOTE:If your wireless router or Apple AirPort Base Station is using a hidden SSID, your printer
cannot automatically detect the network.
A: Make sure the printer is on the network
1.If the printer supports Ethernet networking and is connected to an Ethernet network, make sure
an Ethernet cable is not plugged into the back of the printer. If an Ethernet cable is plugged into
the back, then wireless connectivity is disabled.
2.If the printer is connected to a wireless network, run the Wireless Network Test. For more
information about how to print the wireless test page, see
on page 147.
3.After the page has been printed, check the wireless connection status, the Network Name
(SSID), and the IP address:
Test the wireless connection
ConnectedThe Connected is listed in the Connectivity area, the
Network Name (SSID)The Network Name (SSID) is listed in the Current
IP AddressThe IP Address is listed in the Current Configuration
For information about connecting the printer to a wireless network, see Set up the printer using the
embedded web server (EWS) on page 145.
B: Check to see if you can access the EWS
After you establish that the computer and the printer both have active connections to a network,
▲
you can verify if they are on the same network by accessing the printer's EWS. For more
information, see
Embedded web server on page 155.
Diagnostics Results section, which indicates if the printer
is connected to your network — either your Ethernet
network or your wireless network.
If the Connected is Ready, the printer is actively
●
connected to a network.
If the Connected is Offline, the printer is not
●
connected to a network.
Configuration setction, which shows the network name
what your printer choose for connecting the wireless
network.
section, which indicates your printer has the valid IP
address.
The IP address is the one used to open your printer's
embedded web server (EWS).
ENWWSolve network problems75
To access the EWS
a.On your computer, open the EWS. For more information, see
on page 155.
NOTE: If you are using a proxy server in your browser, you might need to disable it to
access the EWS.
b.If you can open the EWS, try using the printer over the network (such as to print) to see if
your network setup was successful.
If you cannot open the EWS or are still having problems using the printer over the network,
continue to the next section regarding firewalls.
C: Reconfigure wireless settings to make sure the connection is established
If the printer is still not connected to your network, you need to reconfigure wireless settings in
▲
HP printer software on the computer. For more information about the configuration, see
wireless troubleshooting on page 72.
NOTE: Make sure an Ethernet cable is not plugged into the back of the printer. If it is plugged
into the back, then wireless connectivity is disabled.
Step 3: Make sure your computer is not connected over a Virtual Private Network (VPN)
A Virtual Private Network (VPN) is a computer network that uses the Internet to provide a remote,
secure connection to an organization's network. However, most VPN services do not allow you to
access local devices (like your printer) on your local network while your computer is connected to the
VPN.
Embedded web server
Basic
To connect to the printer, disconnect from the VPN.
TIP: To use the printer while connected to the VPN, you can connect the printer to your computer
with a USB cable. The printer uses its USB and network connections at the same time.
For more information, contact your network administrator or the person who set up the wireless
network.
Step 4: Make sure the printer is online and ready
If you have the HP software installed, you can check the printer's status from your computer to see if
the printer is paused or offline, preventing you from using it.
To check the printer's status, complete the following steps:
Windows
1.Click Start, and then click Printers, Printers and Faxes, or Devices and Printers.
- Or -
Click Start, click Control Panel, and then double-click Printers.
- Or -
On the Start screen, click Control Panel, and then click View devices and printers.
2.If the printers on your computer are not being displayed in Details view, click the View menu,
and then click Details.
76Chapter 5 Solve a problemENWW
3.Do one of the following, depending on the printer status:
a.If the printer is Offline, right-click the printer, and click Use Printer Online.
b.If the printer is Paused, right-click the printer, and click Resume Printing.
4.Try using the printer over the network.
Mac OS X
1.Click System Preferences in the Dock, and then click Print & Fax or Print & Scan.
2.Select the printer, and then click Open Print Queue.
3.If the print job is on hold, click Resume.
4.If the printer is paused, click Resume Printer.
If you can use the printer after performing the steps above but find that the symptoms persist as you
continue to use the printer, your firewall might be interfering.
If you still cannot use the printer over the network, continue to the next section for additional
troubleshooting help.
Step 5: Make sure the HP printer labeled (Network) is set as the default printer driver (Windows only)
If you install the HP software again, the installer might create a second version of the printer driver in
your Printers, Print & Fax, Devices and Printers, View devices and printers folder. If you have
difficulties printing or connecting to the printer, make sure the correct version of the printer driver is
set as the default.
1.Click Start, and then click Printers, Printers and Faxes, or Devices and Printers.
- Or -
Click Start, click Control Panel, and then double-click Printers.
- Or -
On the Start screen, click Control Panel, and then click View devices and printers.
2.Right-click the printer icon for the version of the printer driver that is connected wirelessly, and
select Set as Default Printer
.
NOTE:If there is more than one icon in the folder for the printer, right-click the printer icon for the
version of the printer driver that is connected wirelessly, and select Set as Default Printer.
Step 6: Check to see if the firewall software is blocking communication
Temporarily turn off the firewall security software running on your computer, and then try to print,
scan, or fax to see if the communication is established.
ENWWSolve network problems77
TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help
diagnose and get assistance in installing and using HP printers on home network. To use this tool,
visit the HP Wireless Printing Center
Doctor in the Quick Links section.
Alternatively, the Firewall Help also provides the detailed information about firewall troubleshooting.
For more information, visit the HP Wireless Printing Center
click Firewall Help in the Wireless Network Help section.
After resolving the problems
After you resolve any problems and have successfully connected the printer to your wireless network,
complete the following steps for your operating system:
Windows
1.On the computer desktop, click Start, select Programs or All Programs, click HP, select your
printer name, and then click Printer Setup & Software.
- Or -
On the Start screen, click Printer Setup & Software.
2.Click Connect a new printer, and then select the type of connection you want to use.
Mac OS X
www.hp.com/go/wirelessprinting, and then click Print and Scan
www.hp.com/go/wirelessprinting, and then
1.Open HP Utility. For more information, see
2.Click the Applications icon on the HP Utility toolbar, double-click HP Setup Assistant, and then
follow the on-screen instructions.
HP Utility (Mac OS X) on page 154.
Reset the Printer Network Settings
To reset the printer network settings, complete the following steps:
1.Press and hold the
2.
Press the
the network settings have been reset. By default, the network name (SSID) is “HP-Print-**Officejet 7110”, where “** is a random number generated by the printer, and the communication
mode is "infrastructure."
NOTE:Previously configured wireless settings are removed after you reset the printer network
settings. You have to reconnect the printer to the wireless network using the Wireless Setup Wizard.
For more information, see
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities
that can help you correct many common printer problems.
(Network Information) button to print the network configuration page and verify that
(Wireless) button and the (Cancel) button for three seconds.
Set up the printer using the embedded web server (EWS) on page 145.
78Chapter 5 Solve a problemENWW
Troubleshoot installation issues
If the following topics do not help, see HP support on page 50 for information about HP support.
Hardware installation suggestions
●
HP software installation suggestions
●
Hardware installation suggestions
Check the printer
Make sure that all packing tape and material have been removed from outside and inside the
●
printer.
Make sure that the printer is loaded with paper.
●
Make sure that no lights are on or blinking except the Power light, which should be on.
●
Check the hardware connections
Make sure that any cords and cables that you are using are in good working order.
●
Make sure that the power cord is connected securely to both the printer and to a working power
●
outlet.
Check the ink cartridges
Make sure that all of the ink cartridges are firmly installed and aligned in their correct, color-
●
coded slot. A correctly installed ink cartridge should not move when pulled slightly. The printer
cannot work if all the ink cartridges are not installed.
HP software installation suggestions
Check the computer system
Make sure that your computer is running one of the supported operating systems.
●
Make sure that the computer meets at least the minimum system requirements.
●
In Windows Device Manager, make sure that the USB drivers have not been disabled.
●
If you are using a computer running Windows, and the computer cannot detect the printer, run
●
the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to perform
a complete uninstallation of the printer driver. Restart your computer, and reinstall the printer
driver.
Verify installation preliminaries
Make sure to use the installation CD that contains the correct HP software for your operating
●
system.
Before installing HP software, make sure that all other programs are closed.
●
ENWWTroubleshoot installation issues79
If the computer does not recognize the path to the CD-ROM drive that you type, make sure that
●
you are specifying the correct drive letter.
If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the
●
installation CD for damage. You can download the printer driver from the HP website
www.hp.com/support. This website provides information and utilities that can help you correct
many common printer problems.
NOTE:After correcting any problems, run the installation program again.
80Chapter 5 Solve a problemENWW
Understand the Printer Status Report
Use the printer status report to view current printer information and ink cartridge status. Also use the
printer status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, print the printer status report before calling.
To print the Printer Status Report
Press and hold the
●
(Cancel) button for three seconds.
1.Product Information: Shows printer information (such as the printer name, model number, serial
number, and firmware version number), the accessories that are installed (such as the
duplexer), and the number of pages printed from the trays and accessories.
2.Print Usage Information: Shows summary information about pages printed from the printer.
ENWWUnderstand the Printer Status Report81
3.Ink Delivery System Information: Shows the estimated ink levels (represented in graphical form
as gauges) and the part numbers and Warranty expiration dates of the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When
you receive a low-ink warning message, consider having a replacement cartridge available to
avoid possible printing delays. You do not need to replace cartridges until prompted to do so.
4.Additional Assistance: Shows where to find more help for using your printer.
82Chapter 5 Solve a problemENWW
Understand the network configuration page
If the printer is connected to a network, you can print a network configuration page to view the
network settings for the printer and a list of networks detected by your printer. You can use the
network configuration page to help troubleshoot network connectivity problems. If you need to call
HP, it is often useful to print this page before calling.
To print the network configuration page from the printer control panel
●
Press the
(Network Information) button to print the network configuration page.
ENWWUnderstand the network configuration page83
1.WPS PIN: Shows the WPS PIN for you to set up the printer on your wireless network using the
PIN Method.
2.General Information: Shows information about the current status and active connection type of
the network and other information, such as the URL of the embedded web server.
3.802.3 Wired: Shows information about the active Ethernet network connection, such as the IP
address, subnet mask, default gateway, as well as the hardware address of the printer.
84Chapter 5 Solve a problemENWW
4.802.11 Wireless: Shows information about your wireless network connection, such as the host
name, IP address, subnet mask, default gateway, and server. It also indicates the network name
(SSID), the relative signal strengths and the channels being used. You can check the network
list to view if your own network signal strength is good and change the wireless communication
setup using embedded web server (EWS). For more information, see
the embedded web server (EWS) on page 145.
5.Wireless Direct: Shows information about your Wireless Direct Printing connection, such as the
network name (SSID), IP address, subnet mask, default gateway, and server.
6.Miscellaneous: Shows information about more advanced network settings.
Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-proprietary
●
TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for
example, the HP Standard Port).
Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name System) are
●
typically used on small networks for IP address and name resolution (through UDP port
5353), where a conventional DNS server is not used.
SLP: Service Location Protocol (SLP) is an Internet standard network protocol that provides
●
a framework to allow networking applications to discover the existence, location, and
configuration of networked services in enterprise networks. This protocol simplifies
discovery and use of network resources such as printers, web servers, fax machines, video
cameras, files systems, backup devices (tape drives), databases, directories, mail servers,
calendars.
Set up the printer using
Microsoft Web Services: Enable or disable the Microsoft Web Services Dynamic Discovery
●
(WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services
supported on the printer. Disable unused print services to prevent access through those
services.
NOTE: For more information about WS Discovery and WSD Print, visit
www.microsoft.com.
IPP: Internet Printing Protocol (IPP) is a standard network protocol for remote printing.
●
Unlike other remote IP-based protocols, IPP supports access control, authentication, and
encryption, allowing for more secure printing.
ENWWUnderstand the network configuration page85
Printhead maintenance
If you are experiencing problems with printing, you might have a problem with the printhead. You
should perform the procedures in the following sections only when directed to do so for resolving print
quality issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of
the cartridges.
This section contains the following topics:
Clean the printhead
●
Align the printhead
●
Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead might need to
be cleaned.
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and
uses an increasing amount of ink. After each stage, review the quality of the printed page. You should
only initiate the next phase of cleaning if the print quality is poor.
If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If
print quality problems persist after cleaning and aligning, contact HP support. For more information,
HP support on page 50.
see
NOTE:Cleaning uses ink, so clean the printheads only when necessary. The cleaning process
takes a few minutes. Some noise might be generated in the process. Before cleaning the printheads,
make sure you load paper. For more information, see
Not turning the printer off correctly can cause print quality problems. For more information, see
the printer off on page 14.
To clean the printhead from the embedded web server (EWS)
1.Open the EWS. For more information, see
2.Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.
3.Click Clean Printhead and follow the on-screen instructions.
To clean the printhead from Toolbox (Windows)
1.Load Letter, A4, or Legal unused plain white paper into the main input tray. For more
information, see
2.Open Toolbox. For more information, see
3.From the Device Services tab, click the icon to the left of Clean Printheads.
4.Follow the on-screen instructions.
Load standard-size paper on page 11.
Embedded web server on page 155.
Open the Toolbox on page 153.
Load paper on page 11.
Turn
86Chapter 5 Solve a problemENWW
To clean the printhead from HP Utility (Mac OS X)
1.Open HP Utility. For more information, see
2.In the Information And Support section, click Clean Printheads.
3.Click Clean, and then follow the on-screen instructions.
HP Utility (Mac OS X) on page 154.
Align the printhead
The printer automatically aligns the printhead during the initial setup.
You might want to use this feature when the printer status page shows streaking or white lines
through any of the blocks of color or if you are having print quality issues with your printouts.
To align the printhead from the printer control panel
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.On the printer control panel, press and hold the
3.Press the
To align the printhead from the embedded web server (EWS)
1.Open the EWS. For more information, see
2.Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.
(Resume) button three times.
Embedded web server on page 155.
(Power) button.
3.Click Align Printer and follow the on-screen instructions.
To align the printhead from Toolbox (Windows)
1.Load Letter, A4, or Legal unused plain white paper into the main input tray. For more
information, see
2.Open Toolbox. For more information, see
3.From the Device Services tab, click the icon to the left of Align Printheads.
4.Follow the on-screen instructions.
To align the printhead from HP Utility (Mac OS X)
1.Open HP Utility. For more information, see
2.In the Information And Support section, click Align.
3.Click Align, and then follow the on-screen instructions.
Load standard-size paper on page 11.
Open the Toolbox on page 153.
HP Utility (Mac OS X) on page 154.
ENWWPrinthead maintenance87
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