HP OFFICEJET 7000 User Manual

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OFFICEJET 7000

User Guide

E809

HP Officejet 7000 (E809) Wide Format printer

User Guide

Edition 1, 6/2009

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Windows and Windows XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

ENERGY STAR is a registered mark owned by the U.S. government.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1. Read and understand all instructions in the documentation that comes with the device.

2. Observe all warnings and instructions marked on the product.

3. Unplug this product from wall outlets before cleaning.

4. Do not install or use this product near water, or when you are wet.

5. Install the product securely on a stable surface.

6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

7. If the product does not operate normally, see

troubleshoot.

8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

9. Use only the external power adaptor/ battery provided with the device.

Maintain and

1 Get started

Find other resources for the product .........................................................................................6

Find the device model number...................................................................................................7

Accessibility................................................................................................................................7

Understand the device parts.......................................................................................................8

Front view.............................................................................................................................8

Control panel........................................................................................................................9

Back view............................................................................................................................10

Connection information.............................................................................................................10

Turn off the device....................................................................................................................10

Eco-Tips....................................................................................................................................11

2 Use the device

Select print media.....................................................................................................................12

Recommended papers for printing.....................................................................................12

Recommended papers for photo printing...........................................................................14

Tips for selecting and using print media.............................................................................14

Understand specifications for supported media.................................................................15

Understand supported sizes.........................................................................................16

Understand supported media types and weights.........................................................17

Set minimum margins.........................................................................................................18

Load media...............................................................................................................................19

Change print settings................................................................................................................20

To change settings from an application for current jobs (Windows)...................................20

To change default settings for all future jobs (Windows)....................................................21

To change settings (Mac OS X).........................................................................................21

Print on special and custom-sized media.................................................................................21

Print borderless.........................................................................................................................22

To print a borderless document (Windows)........................................................................22

To print a borderless document (Mac OS X)......................................................................23

Print a Web page (Windows only)............................................................................................23

Cancel a print job......................................................................................................................24

3 Configure and manage

Manage the device...................................................................................................................25

Monitor the device..............................................................................................................26

Administer the device.........................................................................................................26

Use device management tools.................................................................................................27

Embedded Web server.......................................................................................................27

To open the embedded Web server.............................................................................28

Embedded Web server pages......................................................................................29

Toolbox (Windows).............................................................................................................29

Open the Toolbox.........................................................................................................30

Toolbox tabs ................................................................................................................30

Network Toolbox...........................................................................................................31

Use the HP Solution Center (Windows).............................................................................31

HP Utility (Mac OS X).........................................................................................................31

Open the HP Utility.......................................................................................................32

HP Utility.......................................................................................................................32

Understand the printer status page..........................................................................................32

Understand the network configuration status report.................................................................34

Configure the device (Windows)...............................................................................................35

Direct connection................................................................................................................35

To install the software before connecting the device (recommended).........................35

To connect the device before installing the software....................................................35

To share the device on a locally shared network.........................................................36

Network connection............................................................................................................36

Install the device on a network.....................................................................................37

Install the device software on client computers............................................................37

Install the printer driver using Add Printer....................................................................38

Configure the device (Mac OS X).............................................................................................38

To install the software for network or direct connection.....................................................38

To share the device on a locally shared network...............................................................38

Configure your firewall to work with HP devices (Windows only).............................................39

Advanced firewall information...................................................................................................40

Uninstall and reinstall the software...........................................................................................41

4 Maintain and troubleshoot

Work with ink cartridges............................................................................................................43

Information on ink cartridges and the printhead.................................................................43

Check the estimated ink levels...........................................................................................44

Replace the ink cartridges..................................................................................................45

Usage information collection..............................................................................................47

Print and evaluate a print quality report....................................................................................48

To print a print quality report...............................................................................................48

To evaluate the Print Quality Diagnostic Page...................................................................49

Ink Levels......................................................................................................................49

Good color bars............................................................................................................50

Ragged, irregularly streaked, or faded bars.................................................................50

Regular white streaks in the bars.................................................................................52

Bar colors are not uniform............................................................................................52

Large Black Font Text...................................................................................................53

Alignment Patterns.......................................................................................................53

If you see no defects....................................................................................................54

Troubleshooting tips and resources.........................................................................................54

Contents

Solve printing problems............................................................................................................55

The device shuts down unexpectedly.................................................................................55

Device takes a long time to print........................................................................................55

Blank or partial page printed...............................................................................................56

Something on the page is missing or incorrect...................................................................56

Placement of the text or graphics is wrong.........................................................................57

Print troubleshooting.................................................................................................................57

Envelopes print incorrectly.................................................................................................58

The product is not responding............................................................................................58

The product prints meaningless characters........................................................................61

Nothing happens when I try to print....................................................................................62

The margins are not printing as expected..........................................................................65

Text or graphics are cut off at the edge of the page...........................................................66

A blank page came out while printing.................................................................................67

Print quality troubleshooting.....................................................................................................68

Wrong, inaccurate, or bleeding colors................................................................................69

Ink is not filling the text or graphics completely..................................................................72

The printout has a horizontal band of distortion near the bottom of a borderless

print.....................................................................................................................................74

Printouts have horizontal streaks or lines...........................................................................75

Printouts are faded or have dull colors...............................................................................77

Printouts seem blurry or fuzzy............................................................................................78

Printouts are slanted or skewed.........................................................................................80

Ink streaks on the back of the paper..................................................................................81

Paper is not picked up from the input tray..........................................................................81

Poor black text....................................................................................................................83

The product prints slowly....................................................................................................85

Advanced printhead maintenance......................................................................................85

Clean the printhead......................................................................................................86

Align the printhead........................................................................................................87

Solve paper-feed problems......................................................................................................88

Solve device management problems.......................................................................................89

Embedded Web server cannot be opened.........................................................................89

Solve network problems...........................................................................................................90

Troubleshoot installation issues...............................................................................................91

Hardware installation suggestions......................................................................................91

Software installation suggestions.......................................................................................93

Solve network problems.....................................................................................................93

Clear jams.................................................................................................................................94

Clear a jam in the device....................................................................................................95

Tips for avoiding jams.........................................................................................................95

Errors (Windows)......................................................................................................................96

Printhead Problem - The printhead appears to be missing or damaged............................96

Incompatible Printhead.......................................................................................................96

Printhead problem and advanced printhead maintenance.................................................96

Printhead problem - The following printhead has a problem........................................97

Advanced printhead maintenance................................................................................97

Device Disconnected........................................................................................................102

Ink Alert.............................................................................................................................103

HP recommends you have a replacement available for when print quality becomes

no longer acceptable..................................................................................................103

The amount of ink in the following cartridge may be low enough to cause poor print

quality and cartridge changes may be required soon. HP recommends you have

replacement cartridges available to install when print quality is no longer

acceptable..................................................................................................................103

Ink Service Capacity Warning....................................................................................103

Ink system failure........................................................................................................104

Cartridge Problem.............................................................................................................104

The following cartridge appears to be missing or damaged.......................................104

Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots..............104

Cartridge Problem.............................................................................................................104

Paper Mismatch................................................................................................................105

The cartridge cradle cannot move....................................................................................105

Paper Jam........................................................................................................................105

The printer is out of paper................................................................................................105

Incompatible Cartridge(s).................................................................................................105

The following cartridge is not intended for use in this printer.....................................105

The following cartridges are not intended for use in this printer as it is currently

configured...................................................................................................................106

Printer Offline....................................................................................................................106

Printer Paused..................................................................................................................106

Document failed to print....................................................................................................106

Ink Service Capacity Warning..........................................................................................106

Previously used genuine HP cartridge.............................................................................107

General printer error.........................................................................................................107

5 Control-panel lights reference

Interpreting control-panel lights..............................................................................................108

A HP supplies

Order printing supplies online.................................................................................................114

Supplies..................................................................................................................................114

Ink cartridges....................................................................................................................114

HP media..........................................................................................................................115

B Support and warranty

Obtain electronic support........................................................................................................116

Contents

Obtain HP telephone support.................................................................................................117

Before you call..................................................................................................................117

Support process...............................................................................................................117

HP support by phone........................................................................................................118

Phone support period.................................................................................................118

Telephone support numbers.......................................................................................119

Placing a call...............................................................................................................120

After the phone support period...................................................................................120

Additional warranty options..............................................................................................120

HP Korea customer support.............................................................................................120

Hewlett-Packard limited warranty statement..........................................................................121

Ink cartridge warranty information..........................................................................................122

Prepare the device for shipment.............................................................................................122

C Device specifications

Physical specifications............................................................................................................123

Product features and capacities.............................................................................................123

Processor and memory specifications....................................................................................123

System requirements..............................................................................................................124

Network protocol specifications..............................................................................................124

Embedded Web server specifications....................................................................................124

Print resolution........................................................................................................................125

Environmental specifications..................................................................................................125

Electrical specifications..........................................................................................................125

Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)................125

D Regulatory information

FCC statement........................................................................................................................126

Notice to users in Korea.........................................................................................................127

VCCI (Class B) compliance statement for users in Japan......................................................127

Notice to users in Japan about the power cord......................................................................127

Toxic and hazardous substance table....................................................................................127

LED indicator statement.........................................................................................................128

Regulatory model number......................................................................................................128

Declaration of conformity........................................................................................................129

Environmental product stewardship program.........................................................................130

Paper use.........................................................................................................................130

Plastics.............................................................................................................................130

Material safety data sheets...............................................................................................130

Recycling program............................................................................................................130

HP inkjet supplies recycling program...............................................................................130

Disposal of waste equipment by users in private households in the European

Union................................................................................................................................131

Power consumption..........................................................................................................131

Third-party licenses................................................................................................................133

Index............................................................................................................................................138

1 Get started

This guide provides details about how to use the device and to resolve problems.

Find other resources for the product

• Find the device model number

• Accessibility

• Understand the device parts

• Connection information

• Turn off the device

• Eco-Tips

•

Find other resources for the product

You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources:

Resource Description Location

Readme file and release notes

Device management tools (network connection)

Toolbox (Microsoft Windows®)

HP Utility (Mac OS X) Contains tools to configure

Control panel Provides status, error, and

Logs and reports Provides information about

Provide late-breaking information and troubleshooting tips.

Allows you to view status information, change settings, and manage the device.

For more information, see

Embedded Web server.

Provides information about printhead health and access to maintenance services.

For more information, see

Toolbox (Windows).

print settings, calibrate the device, clean the printhead, print the configuration page, and find support information from the Web site.

For more information, see

Utility (Mac OS X).

warning information about operations.

events that have occurred.

Included on the installation CD.

Available from a connected computer.

Typically installed with the device software.

For more information, see

Control panel.

For more information, see

Monitor the device.

6 Get started

(continued)

Resource Description Location

Printer status report

Print quality diagnostic page Diagnoses issues affecting

HP Web sites Provide the latest printer

HP telephone support Lists information to contact

HP Solution Center (Windows) Allows you to change device

Device information:

•

Product name

◦

Model number

◦

Serial number

◦

Firmware version

◦

number

Number of pages printed

•

from the tray and accessories

Printing supply status

•

print quality and helps you decide whether to run any maintenance services to improve the print quality of your printouts.

software, and product and support information.

HP.

settings, order supplies, start, and access the onscreen Help. Depending on the devices you have installed, the HP Solution Center provides additional features, such as access to the HP photo and imaging software. For more information, see Use the HP

Solution Center (Windows).

For more information, see

Understand the printer status page.

For more information, see Print

and evaluate a print quality report.

www.hp.com/support

www.hp.com

For more information, see

Obtain HP telephone support.

Typically installed with the device software.

Find the device model number

In addition to the model name that appears on the front of the device, this device has a specific model number. You can use this number to help determine which supplies are available for your product, as well as when obtaining support.

The model number is printed on a label located inside the device, near the ink cartridges area.

Accessibility

The device provides a number of features that make it accessible for people with disabilities.

Visual

Accessibility 7

Chapter 1

The device software is accessible for users with visual impairments or low vision through the use of your operating system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the software and on the control panel have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the device software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at

For accessibility information for Mac OS X, visit the Apple Web site at

accessibility.

Understand the device parts

• Front view Control panel

• Back view

•

www.hp.com/accessibility.

www.apple.com/

Front view

8 Get started

1 Control panel

2 Output tray

3 Input tray

4 Width guides

5 Top cover

6 Ink cartridges

7 Printhead latch

8 Printhead

Control panel

For more information about interpreting control-panel lights, see Control-panel lights

reference.

1 Power button and light

2 Resume button and light

3 Cancel button

4 Network button and light

5 Ink cartridge lights

Understand the device parts 9

Chapter 1

Back view

1 Rear universal serial bus (USB) port

2 Ethernet network port

3 Power input

4 Rear access panel

Connection information

Description Recommended number

USB connection One computer connected

Ethernet (wired) connection

Printer sharing Up to five computers.

of connected computers for best performance

with a USB cable to the rear USB 2.0 high-speed port on the device.

Up to five computers connected to the device using a hub or router.

The host computer must be turned on at all times, or the other computers cannot print to the device.

Turn off the device

Turn off the HP product by pressing the Power button located on the product. Wait until the Power light turns off before unplugging the power cord or turning off a power source.

Supported software features

All features are supported.

All features resident on the host computer are supported. Only print is supported from the other computers.

Setup instructions

See Configure the device

(Windows) or Configure the device (Mac OS X).

Follow the instructions in

To share the device on a locally shared network in

this guide for further instructions.

Follow the instructions in

To share the device on a locally shared network.

10 Get started

If you improperly turn off the HP product, the print carriage might not return to the correct position, which might cause problems with the printhead and print quality issues.

Eco-Tips

HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this product, please visit the HP Eco Solutions Web site for more information on HP's environmental initiatives.

www.hp.com/hpinfo/globalcitizenship/environment/

• Smart Web printing: The HP Smart Web Printing interface includes a Clip Book and

• Energy savings information: To determine the ENERGY STAR® qualification

• Recycled materials: For more information regarding recycling of HP products,

Edit Clips window where you can store, organize, or print clips you have gathered from the Web. For more information, see

status for this product, see

please visit:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Power consumption.

Print a Web page (Windows only).

Eco-Tips 11

2 Use the device

This section contains the following topics:

Select print media

• Load media

• Change print settings

• Print on special and custom-sized media

• Print borderless

• Print a Web page (Windows only)

• Cancel a print job

•

Select print media

The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks & dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

www.hp.com for more information about HP media.

This section contains the following topics:

•

Recommended papers for printing Recommended papers for photo printing

• Tips for selecting and using print media

• Understand specifications for supported media

• Set minimum margins

•

Recommended papers for printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

HP Brochure Paper

HP Superior Inkjet Paper

HP Bright White Inkjet Paper

12 Use the device

These papers are glossy-coated or matte-coated on both sides for twosided use. They are the perfect choice for near-photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no show-

(continued)

through, which makes it ideal for newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder blacks and vivid colors.

HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces

HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for

HP Office Recycled Paper

HP Premium Presentation Paper

HP Professional Paper

HP Premium Inkjet Transparency Film

HP Advanced Photo Paper

HP Everyday Photo Paper

HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are

documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acidfree for longer lasting documents.

copies, drafts, memos and other everyday documents. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents

HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents.

These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an impressive look and feel.

HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive. This film is easy to use and handle and dries quickly without smudging.

This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 10 x 15 cm,(4 x 6 inch). It is acid-free for longer lasting documents.

the ideal solution for creating custom T-shirts from your digital photos.

To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

HP Photo Value Packs:

HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.

Select print media 13

Chapter 2

Recommended papers for photo printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

HP Advanced Photo Paper

HP Everyday Photo Paper

8.5 x 11 inch, A4, 10 x 15 cm. (4 x 6 inch). It is acid-free for longer lasting documents.

HP Photo Value Packs:

To order HP papers and other supplies, go to choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

www.hp.com/buy/supplies. If prompted,

NOTE: At this time, some portions of the HP Web site are available in English only.

Tips for selecting and using print media

• Always use media that conforms to the device specifications. For more information, see

Understand specifications for supported media.

• Load only one type of media at a time into a tray. If you place a special media on top of a plain media, you may end up with a paper jam or an incorrect print.

• Load media print-side down, aligned against the back of the tray. Align the media to the right side of the input tray and adjust the paper-width guide. For more information, see

Load media.

• Do not overload the trays. For more information, see

supported media. HP recommends loading special media no higher than 3/4 full.

• To prevent jams, poor print quality, and other printing problems, avoid the following media:

◦ Multipart forms ◦ Media that is damaged, curled, or wrinkled ◦ Media with cutouts or perforations

14 Use the device

Understand specifications for

◦ Media that is heavily textured, embossed, or does not accept ink well ◦ Media that is too lightweight or stretches easily

Cards and envelopes

• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged.

• Use tightly constructed envelopes, and make sure the folds are sharply creased.

• Load envelopes aligned according to the graphic.

Photo media

•Use the Best mode to print photographs. Note that in this mode, printing takes longer and more memory is required from your computer.

• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing.

Transparencies

• Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the device.

• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing.

Custom-sized media

• Use only custom-sized media that is supported by the device.

• If your application supports custom-sized media, set the media size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-sized media.

Understand specifications for supported media

Use the Understand supported sizes and Understand supported media types and

weights tables to determine the correct media to use with your device and determine the

features that will work with your media.

Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in large quantities.

•

Understand supported sizes Understand supported media types and weights

•

Select print media 15

Chapter 2

Understand supported sizes

Media size

Standard media sizes

U.S. Letter* (216 x 279 mm; 8.5 x 11 inches)

U.S. Legal (216 x 356 mm; 8.5 x 14 inches)

A4* (210 x 297 mm; 8.3 x 11.7 inches)

U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)

B5* (JIS) (182 x 257 mm; 7.17 x 10.12 inches)

B5 (ISO) (176 x 250 mm; 6.9 x 9.8 inches)

A5* (148 x 210 mm; 5.8 x 8.3 inches)

A6* (105 x 148 mm; 4.13 x 5.83 inches)

HV*(101 x 180 mm; 4.0 x 7.1 inches)

13 x 18 cm* (5 x 7 inches)

B size

11 x 14 inches*

12 x 12 inches*

B4 (JIS) (257 x 364 mm)

Tabloid* (11 x 17 inches)

Super B* (13 x 19 inches)

A3* (297 x 420 mm; 11.69 x 16.54 inches)

A3+* (330 x 483 mm; 12.99 x 18.98 inches)

Envelopes

U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)

C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)

Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches)

Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches)

Kakou Envelope #2 (240 x 332 mm; 9.45 x 13.07 inches)

Monarch Envelope (3.88 x 7.5 inches)

Card Envelope (111 x 162 mm; 4.4 x 6 inches)

No. 6 3/4 Envelope (91 x 165 mm; 3.6 x 6.5 inches)

Cards

Index card (76.2 x 127 mm; 3 x 5 inches)

Index card (102 x 152 mm; 4 x 6 inches)

16 Use the device

(continued)

Media size

Index card (127 x 203 mm; 5 x 8 inches)

A6 card* (105 x 148.5 mm; 4.13 x 5.83 inches)

Hagaki+* (100 x 148 mm; 3.9 x 5.8 inches)

Photo media

4 x 6* (102 x 152 mm; 4 x 6 inches)

5 x 7* (13 x 18 cm; 5 x 7 inches)

8 x 10* (8 x 10 inches)

10 x 15 tab * (10 x 15 cm)

Photo L (89 x 127 mm; 3.5 x 5 inches)

2L (178 x 127 mm; 7.0 x 5.0 inches)

B5* (182 x 257 mm; 7.2 x 10.1 inches)

4 x 6 tab* (102 x 152 mm; 4 x 6 inches)

4 x 8 tab* (10 x 20 cm)

Cabinet size*(120 x 165 mm; 4.7 x 6.5 inches)

Ofuku hagaki+ (200 x 148 mm; 7.9 x 5.8 inches)

Other media

Custom-sized media between 76.2 to 330.2 mm wide and 101 to 1117 mm long (3 to 13 inches wide and 4 to 43.9 inches long)

* Borderless printing supported.

+ The device is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post.

Understand supported media types and weights

Tray Type Weight Capacity

Input tray Paper 60 to 105 g/m

(16 to 28 lb bond)

Transparencies Up to 55 sheets

Photo media 280 g/m

(75 lb bond)

Labels Up to 100 sheets

Up to 150 sheets of plain paper

(15 mm or 0.59 inch stacked)

Up to 40 sheets

(12 mm or 0.47 inch stacked)

Select print media 17

Chapter 2

(continued)

Tray Type Weight Capacity

Output tray All supported media Up to 100 sheets of plain

Set minimum margins

The document margins must match (or exceed) these margin settings in portrait orientation.

NOTE: These margin settings might differ depending on the selected print mode.

Envelopes 75 to 90 g/m

(20 to 24 lb bond envelope)

Cards Up to 200 g/m

(110 lb index)

(17 mm or 0.67 inch stacked)

Up to 15 sheets

(10 mm or 0.39 inch stacked)

Up to 40 cards

(10 mm or 0.39 inch stacked)

paper (text printing)

Media (1) Left

U.S. Letter

U.S. Legal

U.S. Executive

Cards

Custom-sized media

Photo media

11 x 14 Inches

12 x 12 Inches

B4 (JIS)

18 Use the device

margin

3.3 mm (0.13 inch)

5 mm (0.197 inch)

(2) Right margin

3.3 mm (0.13 inch)

5 mm (0.197 inch)

(3) Top margin *

3.3 mm (0.13 inch)

5 mm (0.197 inch)

(4) Bottom margin *

3.3 mm (0.13 inch)

5 mm (0.197 inch)

(continued)

Media (1) Left

Tabloid

Super B

A3+

Envelopes 3.3 mm (0.13

* To achieve this margin setting on a computer running Windows, Click the Advanced tab in the printer driver, and select Minimize Margins.

Load media

This section provides instructions for loading media into the device.

Load input tray

1. Lift the output tray.

margin

inch)

(2) Right margin

3.3 mm (0.13 inch)

(3) Top margin *

3.3 mm (0.13 inch)

(4) Bottom margin *

14.9 mm (0.59 inch)

2. Slide the media guide out to the widest setting.

NOTE: If you are loading larger sized media, pull the input tray to extend it.

3. Insert the media print-side down along the right of the tray. Make sure the stack of

media aligns with the right and back edges of the tray and does not exceed the line marking in the tray.

NOTE: Do not load paper while the device is printing.

Load media 19

Chapter 2

4. Slide the media guide in the tray to adjust it for the media size that you have loaded, and then lower the output tray.

5. Pull out the extension on the output tray.

Change print settings

You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the driver.

NOTE: To set print settings for all print jobs, make the changes in the printer driver.

For more information about the features of the Windows printer driver, see the online help for the driver. For more information about printing from a specific application, see the documentation that came with the application.

• To change settings from an application for current jobs (Windows) To change default settings for all future jobs (Windows)

• To change settings (Mac OS X)

•

To change settings from an application for current jobs (Windows)

1. Open the document that you want to print.

2. On the File menu, click Print, and then click Setup, Properties, or Preferences.

(Specific options may vary depending on the application that you are using.)

3. Click Feature tab, change the desired settings according to your print job.

20 Use the device

To change default settings for all future jobs (Windows)

1. Click Start, then click Printers or Printers and Faxes.

- Or Click Start, click Control Panel, and then double-click Printers.

NOTE: If prompted, enter the computer administrator's password.

2. Right-click the printer icon, then click Print Preferences, or Printing Preferences, and then click Features tab.

3. Change the settings that you want, and then click OK.

To change settings (Mac OS X)

1. On the File menu, click Page Setup.

NOTE: In Mac OS X (v10.5), some applications do not have a Page Setup menu, it is part of the Print menu.

2. Change the settings that you want (such as paper size), and then click OK.

3. On the File menu, click Print to open the printer driver.

4. Change the settings that you want (such as media type), and then click OK or Print.

Print on special and custom-sized media

To print on special or custom-sized media (Windows)

1. Load the appropriate media. For more information, see

2. With a document open, click Print on the File menu, and then click Setup, Properties, or Preferences.

3. Click the Features tab.

4. Select the media size from the Size drop-down list. If you do not see the media size,

create a custom media size.

a. Select Custom from the drop-down list. b. Type a name for the new custom size. c.In the Width and Height boxes, type the dimensions, and then click Save. d. Click OK twice to close the Properties or Preferences dialog box. Open the

dialog box again.

e. Select the new custom size.

5. Select the paper type in the Paper type drop-down list.

6. Select the media source from the Paper source drop-down list.

7. Change any other settings, and then click OK.

8. Print your document.

Load media.

Print on special and custom-sized media 21

Chapter 2

To print on special or custom-sized media (Mac OS X)

1. Load the appropriate media. For more information, see

2. On the File menu, click Page Setup.

NOTE: Some Mac OS X 10.5 applications do not have a Page Setup menu, it is included in the Print menu.

3. Verify that you have selected the HP device.

4. Select the media size.

5. To set a custom media size: a. Click Manage Custom Sizes in the Paper Size pull-down menu. b. Click New and type a name for the size in the Paper Size Name box. c. (Optional) In the Width and Height boxes, type the dimensions and set the

margins, if desired.

d. Click Done or OK, and then click Save.

6. On the File menu, click Page Setup, and then select the new custom size.

NOTE: Some Mac OS X (v10.5) applications do not have a Page Setup menu, it is included in the Print menu.

7. Click OK.

8. On the File menu, click Print.

9. Open the Paper Handling panel.

10. Under Destination Paper Size, click the Scale to fit paper size tab, and then select

the customized paper size.

11. Change any other settings, and then click OK or Print.

Load media.

Print borderless

Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes.

NOTE: Open the file in a software application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image.

You can also gain access to this feature from the Printing Shortcuts tab (Windows only). Open the printer driver, select the Printing Shortcuts tab, and select the printing shortcut for this print job from the drop-down list.

NOTE: Not all applications support borderless printing.

• To print a borderless document (Windows) To print a borderless document (Mac OS X)

•

To print a borderless document (Windows)

1. Load the appropriate media. For more information, see Load media.

2. Open the file that you want to print.

22 Use the device

3. From the application, open the printer driver: a. Click File, and then click Print. b. Click Properties, Setup, or Preferences.

4. Select the print settings shortcut you want to use.

5. Change any other print settings, and then click OK.

6. Print the document.

7. If you printed on photo media with a tear-off tab, remove the tab to make the document

completely borderless.

To print a borderless document (Mac OS X)

1. Load the appropriate media. For more information, see Load media.

2. Open the file that you want to print.

3. Click File, and then click Page Setup.

NOTE: Some Mac OS X (v10.5) applications do not have a Page Setup menu, it is included in the Print menu.

4. Select the borderless media size, and then click OK.

5. Click File, and then click Print.

6. Open the Paper Type/Quality panel.

7. Click the Paper tab, and then select the media type from the Paper type drop-down

list.

8. Check the Borderless Printing tab and make sure Borderless is selected, and change the Borderless Expansion if you want.

9. If you are printing photos, select Best from the Quality drop-down list. Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized dpi. For color printing and 1200 input dpi. This setting might temporarily use a large amount of hard disk space (400 MB or more) and will print more slowly.

10. Select the media source.

11. Change any other print settings, and then click Print.

12. If you printed on photo media with a tear-off tab, remove the tab to make the document

completely borderless.

Print a Web page (Windows only)

You can print a Web page from your Web browser on the HP Printer.

If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable Web printing with control over what you want and how you want it printed. You can access HP Smart Web Printing from the toolbar in Internet Explorer. For more information about HP Smart Web Printing, see the help file provided with it.

Print a Web page (Windows only) 23

Chapter 2

To print a Web page

1. Make sure that you have paper loaded in the input tray.

2. On the File menu in your Web browser, click Print.

TIP: For best results, select HP Smart Web Printing from the File menu. A

check mark appears when it is selected.

The Print dialog box appears.

3. Make sure that the product is the selected printer.

4. If your Web browser supports it, select the items on the Web page that you want to

include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As

laid out on screen, Only the selected frame, and Print all linked documents.

5. Click Print or OK to print the Web page.

TIP: To print Web pages correctly, you might need to set your print orientation to Landscape.

Cancel a print job

You can cancel a print job using one of the following methods:

Control panel: Press the processing. It does not affect jobs waiting to be processed.

Windows: Double-click the printer icon that appears in the lower-right corner of the computer screen. Select the print job, and then press the Delete key on the keyboard.

Mac OS X: Click the printer icon in the Dock, select the document, and then click Delete.

Cancel button. This clears the job that the device is currently

24 Use the device

3 Configure and manage

This information is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics:

•

Manage the device Use device management tools

• Understand the printer status page

• Understand the network configuration status report

• Configure the device (Windows)

• Configure the device (Mac OS X)

• Configure your firewall to work with HP devices (Windows only)

• Advanced firewall information

• Uninstall and reinstall the software

•

Manage the device

The following common tools can be used to manage the device. For information about accessing and using the tools, see

NOTE: Specific procedures might include other methods.

Windows

• Device control panel

• Printer driver

• Toolbox

• Network Toolbox

• Embedded Web server

Use device management tools.

Mac OS X

• Device control panel

• HP Utility

• Embedded Web server

This section contains the following topics:

Monitor the device

• Administer the device

•

Configure and manage 25

Chapter 3

Monitor the device

Use this tool... to obtain the following information...

Device control panel Obtain information about the status of jobs that

Embedded Web server

Toolbox (Windows) Ink cartridge information: Click the

HP Utility (Mac OS X) Ink cartridge information: Click Supplies

HP Solution Center Provides current status of the device.

* Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.

Administer the device

This section provides information about administering the device and modifying settings.

are being processed, the operating status of the device, and the status of ink cartridges.

Printer status information: Click the

•

Information tab, and then click a selection in the left pane.

Accumulated ink and media usage: Click

•

the Information tab, and then click Usage

Report in the left pane.

Estimated Ink Levels tab to view the ink-level

information, and then scroll to display the Cartridge Details button. Click the button to view information about replacement cartridges.*

Status. *

Use this tool... to do the following...

Control panel Reset the network settings: Press and hold the

Embedded Web server

26 Configure and manage

Power button, press Network button two times, press the Cancel button three times, and release the Power button. For more information, see

Troubleshooting tips and resources.

Set embedded Web server password: Click

•

the Settings tab, and then click Security in the left pane.

Perform device maintenance tasks: Click the

•

Settings tab, and then click Device Services in the left pane.

Language or country/region: Click the

•

Settings tab, and then click International in the left pane.

Configure network settings: Click the

•

Networking tab, and then click an option in the left pane.

(continued)

Use this tool... to do the following...

Order supplies: On any tab, click the Order

•

Supplies button, and then follow the onscreen instructions.

Support: On any tab, click the Support button,

•

and then select a support option.

Toolbox (Windows)

Network Toolbox (Windows) View and change network settings. From the

HP Printer Utility (Mac OS X) Perform device maintenance tasks: Open the

Perform device maintenance tasks: Click the

•

Device Services tab. Configure network settings: Click the Network

•

Settings tab, and then click Change Settings to launch the Network Toolbox.

Toolbox, click the Network Settings tab.

Change settings: click the Change Settings

•

button. Run a network diagnostic (to check the

•

network printer connection):

If the printer is not connected, click Change

◦

Settings, and then click Run Network Diagnostic.

If the printer is connected, when the toolbox

◦

opens, click the Utilities tab, and then click Run Network Diagnostic.

Change the printer's IP address: In the

•

Network Settings tab, click Wired tab, depending on the connection, edit the IP

Settings, and then click OK. Change the printer's DNS setting: In the

•

Network Settings tab, click Wired tab, depending on the connection, edit the DNS

Settings, and then click OK.

Information and Support panel, and then click the

option for the task that you want to perform.

Use device management tools

The following lists common tools that can be used to manage the device.

•

Embedded Web server Toolbox (Windows)

• Use the HP Solution Center (Windows)

• HP Utility (Mac OS X)

•

Embedded Web server

When the device is connected to a network, you can use the embedded Web server to view status information, change settings, and manage it from your computer.

Use device management tools 27

Chapter 3

NOTE: For a list of system requirements for the embedded Web server, see

Embedded Web server specifications.

Some settings might be restricted by the requirement for a password.

You can open and use the embedded Web server without being connected to the Internet; however, some features will not be available.

The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language. Though some cookies are cleared at the end of each session (such as the cookie that stores the selected language), others (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually.

You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.

NOTE: Depending on your device, if you chose to disable cookies, you will disable one or more of the following features:

• Automatically refreshing the existing page

• Starting where you left the application (especially useful when using setup wizards)

• Preventing other users from modifying the same settings while you are making changes

• Remembering the EWS browser language setting

For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser.

•

To open the embedded Web server Embedded Web server pages

•

To open the embedded Web server

NOTE: The device must be on a network and must have an IP address.

28 Configure and manage

You can open the embedded Web server by using these methods:

• Web browser: In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the device. For example, if the IP address is 123.123.123.123, type the following address into the Web browser: http://123.123.123.123.

The IP address and hostname for the device are listed on the status report. For more information, see

Understand the network configuration status report.

After opening the embedded Web server, you can bookmark it so that you can return to it quickly.

• Windows taskbar: Right-click the HP Digital Imaging Monitor icon, point to the device you wish to view, and then click Network Settings (EWS).

• Windows Vista: In the Network list of devices, right-click the device icon and then select View device webpage.

Embedded Web server pages

The embedded Web server contains pages that you can use to view product information and change device settings. The pages also contain links to other e-services.

Pages/buttons Contents

Information page Shows status information about the device, its ink

Settings page Shows the settings that have been configured for the

Networking page Shows network status and the network settings that

Support and Order Supplies buttons Support provides a number of support services.

Toolbox (Windows)

The Toolbox provides maintenance information about the device.

NOTE: The Toolbox can be installed from the installation CD by selecting the full installation option if the computer meets the system requirements.

supplies and usage, and a log of device events (such as errors).

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.

device and gives you the ability to change these settings.

have been configured for the device. These pages only appear if the device is connected to a network.

Order Supplies connects you to online ordering of supplies.

Use device management tools 29

Chapter 3

This section contains the following topics:

•

Open the Toolbox Toolbox tabs

• Network Toolbox

•

Open the Toolbox

• From the HP Solution Center, click the Settings menu, point to Print Settings, and then click Printer Toolbox.

- Or -

• Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model Name and then click Display Printer Toolbox.

- Or -

1. Open the document that you want to print.

2. On the File menu, click Print, and then click Setup, Properties, or Preferences.

(Specific options may vary depending on the application that you are using.)

3. Click Feature tab and click Printer Services button.

Toolbox tabs

The Toolbox contains the following tabs.

Tabs Contents

Estimated Ink Level

Device Services

Ink Level Information: Shows estimated ink

•

level for each cartridge.

Shop Online: Provides access to a Web site

•

from which you can order printing supplies for the device online.

Order by Phone: Shows telephone numbers

•

that you can call to order supplies for the device. Telephone numbers are not available for all countries/regions.

Cartridge Details: Shows order numbers of the

•

installed ink cartridges.

Printer Status Page: Allows you to print the

•

printer status page of the device. This page contains information about the device and the supplies. For more information, see

the printer status page.

Print a Print Quality Diagnostic Page: Allows

•

you to print the print-quality diagnostic report of the device. This page contains information about the device and ink cartridges.

Understand

30 Configure and manage

(continued)

Tabs Contents

Align Printheads: Guides you through aligning

•

the printheads. For more information, see

the printhead.

Clean Printheads: Guides you through cleaning

•

the printheads. For more information, see Clean

the printhead.

Network Settings Gives information on the network settings. Click

Change Settings to open the Network Toolbox and change some network settings.

Align

Network Toolbox

The Network Toolbox allows you to view and change some network settings. You can change the IP address, and perform tests.

NOTE: The Network Toolbox is only available if you have set up the device on a network.

To open the Network Toolbox

1. Open the Toolbox.

2. Click the Network Settings tab.

3. Click the Change Settings... button.

4. Do one of the following:

• To change wired network settings, click Wired Settings.

• To run a diagnostic test, click Utilities.

Use the HP Solution Center (Windows)

Use the HP Solution Center to change print settings, order supplies, and access the onscreen Help.

The features available in the HP Solution Center vary depending on the devices you have installed. The HP Solution Center is customized to show icons that are associated with the selected device. If the selected device is not equipped with a particular feature, then the icon for that feature does not appear in the HP Solution Center.

To open the HP Solution Center

• Double-click the HP Digital Imaging Monitor in the taskbar.

• Double-click the Solution Center desktop icon.

• Click Start, point to All Programs, click HP followed by HP Solution Center

HP Utility (Mac OS X)

The HP Utility contains tools to configure print settings, calibrate the device, order supplies online, and find Web site support information.

Use device management tools 31

Chapter 3

This section contains the following topics:

•

Open the HP Utility HP Utility

•

Open the HP Utility

To open the HP Utility

▲ Click the HP Utility icon in the Dock.

NOTE: If the icon does not appear in the Dock, click the Spotlight icon on the right side of the menu bar, type HP Utility in the box, and then click the HP

Utility entry.

HP Utility

• Supplies Status: Shows the information about currently installed ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning purposes

only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.

• Supply Info: Displays information about the ink cartridges.

• Device Information: Displays information about the model and serial number. This page contains information about the device and the supplies.

• Print Quality Diagnostics: Prints a Print Quality Diagnostic page.

• Clean Printheads: Guides you through cleaning the printhead.

• Align: Guides you through aligning the printhead.

• HP Support: Gain access to HP Web site where you can find support for the device, register the device, and find information about returning and recycling used printing supplies.

• Print Status Report: Prints a printer status report. For more information, see

Understand the printer status page

Use the Printer Status page to:

• View current device information and ink cartridge status

• Help troubleshoot problems

32 Configure and manage

If you need to call HP, it is often useful to print the Printer Status page before calling.

1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), and the number of pages printed from the trays.

2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and expiration dates of the ink cartridges.

3. Printhead Status: Shows the colors, printhead health, part numbers, first install dates, warranty dates, and accumulated ink usages.

To print the Printer Status page

• Control panel: Press and hold

Cancel button for 3 seconds.

• Toolbox (Windows): Click the Device Services tab, and then click Print a Printer Status Report.

• HP Utility (Mac OS X): Click Device Information and then click Print Configuration Page.

• Embedded Web server: Click Settings, under Device in the left pane, click Device

Services, and select Printer Status Report from the drop-down menu under Reports, and then click Print.

Understand the printer status page 33

Chapter 3

Understand the network configuration status report

The network configuration status report shows the network settings for the device.

1. General Information: Shows information about the current status and connection type of the network, and other information, such as the URL of the embedded Web server and the hardware address of the device.

Network Status: This setting can be 'Ready' or 'Offline'. When the setting is 'Offline', it implies either that the IP is being assigned or negotiated by the DHCP server, or that the AutoIP or the network is not available.

2. 802.3 Wired: Shows information about your wired network connection, such as the hostname, IP address, subnet mask, default gateway, and server.

Link Configuration: The possible values are '10T/100T HalfDplx/FullDplx', '10T HalfDplx', '100T FullDplx', and '100T HalfDplx'.

3. Miscellaneous: Shows information, such as the administrator details.

• mDNS: Shows information about the active Multicast Domain Name System

(mDNS) connection. mDNS services are typically used on small networks for IP address and name resolution (through UDP port 5353) where a conventional DNS server is not used.

• SLP: Shows information about the current Service Location Protocol (SLP)

connection. SLP is used by network management applications for device management. The device supports SNMPv1 protocol on IP networks.

To print the network configuration page from the device control panel

Press the

34 Configure and manage

Network button

Configure the device (Windows)

You can connect the device directly to a computer, or you can share the device among other users on a network.

NOTE: Microsoft Internet Explorer 6.0 or higher must be installed on the computer system to run the installation program.

Also, you must have administrator privileges to install a printer driver on Windows XP, or Windows Vista.

When setting up the device, HP recommends that you connect it after you install the software because the installation program is designed to provide you with the easiest setup experience. However, if you have connected the cable first, see

device before installing the software.

Direct connection

You can connect the device directly to your computer using a USB cable.

NOTE: If you install the device software and connect the device to a computer running Windows, you can connect additional devices to the same computer with USB cables without reinstalling the device software.

When setting up the device, HP recommends that you connect the device when prompted by the installation software because the installation program is designed to provide you with the easiest setup experience. However, if you have connected the cable first, see

To connect the device before installing the software.

To connect the

To install the software before connecting the device (recommended)

1. Close any applications that are running.

2. Insert the installation CD into the CD drive. The CD menu runs automatically. If the

CD menu does not start automatically, double-click the setup icon on the installation CD.

3. On the CD menu, click an installation option and follow the onscreen instructions.

NOTE: You can also share the device with other computers using a simple form of

networking known as locally shared networking. For more information, see

the device on a locally shared network.

To connect the device before installing the software

If you connected the device to the computer before installing the device software, the

Found New Hardware wizard displays on the computer screen.

NOTE: If you turned on the device, do not turn it off or unplug the cable from the

device while the installation program is running. If you do so, the installation program will not finish.

Configure the device (Windows) 35

To share

Chapter 3

1. In the Found New Hardware dialog box that displays methods for locating the printer driver, select the Advanced option, and then click Next.

NOTE: Do not allow the Found New Hardware wizard to perform an automatic search for the printer driver.

2. Select the check box for specifying the driver location, and ensure that the other check boxes are clear.

3. Insert the installation CD into the CD drive. If the CD menu appears, close it.

4. Browse to locate the root directory on the installation CD (for example, D), and then click OK.

5. Click Next and follow the onscreen instructions.

6. Click Finish to close the Found New Hardware wizard. The wizard automatically

starts the installation program (this might take a short while).

7. Complete the installation process.

NOTE: You can also share the device with other computers using a simple form of

networking known as locally shared networking. For more information, see

To share

the device on a locally shared network.

To share the device on a locally shared network

In a locally shared network, the device is connected directly to the USB connector of a selected computer (known as the server) and is shared by other computers (clients).

NOTE: When sharing a directly connected device, use the computer with the newest operating system as the server.

Use this configuration only in small groups or when usage is low. The connected computer is slowed down when many users print to the device.

1. Click Start, then click Printers or Printers and Faxes.

- Or Click Start, click Control Panel, and then double-click Printers.

2. Right-click the device icon, click Properties, and then click the Sharing tab.

3. Click the option to share the device, and give it a share name.

Network connection

If the device has network capability, it can be shared in a network environment by connecting it directly to the network. This type of connection offers the ability to manage the device using the embedded Web server from any computer on the network.

NOTE: Microsoft Internet Explorer 6.0 or higher must be installed on the computer system to run the installation program.

36 Configure and manage

Choose the installation option for the type of network you have:

• Client/server network: If your network has a computer acting as a dedicated print server, install the device software on the server, and then install the device software on the client computers. For more information see

Install the device on a network and Install the device software on client computers. This method does not allow you to

share the full functionality of the device. Client computers can only print from the device.

• Peer-to-peer network: If you have a peer-to-peer network (a network without a dedicated print server), install the software on the computers that will be using the device. For more information, see

Install the device on a network.

In addition, you can connect to a network printer on both types of networks using the Add Printer wizard in Windows. For more information, see

Install the printer driver using Add

Printer.

Install the device on a network

Use the following steps to install the device software in the following networking scenarios:

You have a peer-to-peer network (a network without a dedicated print server)

1. Remove the protective cover from the device's network port and connect the device to the network.

2. Close any third-party firewall and any applications that are running on the computer system that are acting as the print server.

3. Insert the installation CD into the CD drive. The CD menu starts automatically. If the CD menu does not start automatically, browse to the CD drive of the computer and double-click Setup.exe.

4. On the CD menu, click an installation option, and then follow the onscreen instructions.

5. On the Connection Type screen, select Network Device, and then click Next.

6. Follow the onscreen instructions to complete the installation.

NOTE: To share the device with Windows client computers, see Install the device

software on client computers and To share the device on a locally shared network.

Install the device software on client computers

After printer drivers are installed on the computer that is acting as the print server, the printing functionality can be shared. Individual Windows users who want to use the network device must install the software on their computers (clients).

A client computer can connect to the device in the following ways:

• In the Printers folder, double-click the Add Printer icon and follow the instructions for a network installation. For more information, see

Install the printer driver using Add

Printer.

• On the network, browse to the device and drag it to your Printers folder.

• Add the device and install the software from the INF file on your network. On the installation CD, the INF files are stored in the root directory of the CD.

Configure the device (Windows) 37

Chapter 3

Install the printer driver using Add Printer

1. Click Start, then click Printers or Printers and Faxes.

- Or Click Start, click Control Panel, and then double-click Printers.

2. Double-click Add Printer, and then click Next.

3. Select Network Printer or Network Printer Server.

4. Click Next.

5. Do one of the following:

Type in the network path or queue name of the shared device, and then click Next. Click Have Disk when prompted to select the device model.

Click Next and locate the device in the list of shared printers.

6. Click Next and follow the onscreen instructions to complete the installation.

Configure the device (Mac OS X)

You can use the device with a single Macintosh computer using a USB cable, or you can share it among other users on a network.

This section contains the following topics:

•

To install the software for network or direct connection To share the device on a locally shared network

•

To install the software for network or direct connection

NOTE: If you are installing the device on a wired network, connect the Ethernet cable

before installing the software.

1. Insert the installation CD into the CD drive. Double-click the Install HP Software icon.

2. Click Install Software and follow the onscreen instructions.

3. When prompted, connect the device to your computer.

4. If necessary, share the device with other Macintosh computer users.

• Direct connection: Share the device with the other Macintosh computer users. For more information, see

• Network connection: Individual Macintosh computer users who want to use the device on the network must install the device software on their computers.

To share the device on a locally shared network.

To share the device on a locally shared network

When you connect the device directly, you can share it with other computers using a simple form of networking known as locally shared networking. Use this configuration only in small groups or when usage is low. The connected computer is slowed down when many users print to the device.

38 Configure and manage

Basic requirements for sharing in Mac OS X environment include the following items:

• The Macintosh computers must be communicating on the network using TCP/IP, and they must have IP addresses. (AppleTalk is not supported.)

• The device that is being shared must be connected to a built-in USB port on the host Macintosh computer.

• Both the host Macintosh computer and the client Macintosh computers that are using the shared device must have device sharing software installed, and the driver or PPD for the device that is installed. (You can run the installation program to install the device sharing software and associated Help files.)

For more information about USB device sharing, see the support information on the Apple Web site (

To share the device among computers

1. Open System Preferences, click Print & Fax, and then do one of the following,

2. To print from the other Macintosh computers (the clients) on the network, do the

www.apple.com) or the Apple Macintosh Help on the computer.

based on the operating system you are using:

• Mac OS X (v10.4): Click the Sharing tab, check the box next to Share these

printers with other computers, and then select the printer to be shared.

• Mac OS X (v10.5): Select a printer, and then click Share this printer.

following:

a. Click File, and then select Page Setup in the document you want to print.

NOTE: Some Mac OS X (v10.5) applications do not have a Page Setup menu, it is included in the Print menu.

b. In the drop-down menu next to Format for, select Shared Printers, and then

select your device.

c. Select the Paper Size, and then click OK. d. In the document, click File, and then select Print. e. From the drop-down menu next to Printer, select Shared Printers, and then

select your device.

f. Make additional settings, if necessary, and then click Print.

Configure your firewall to work with HP devices (Windows only)

A personal firewall, which is security software running on your computer, can block network communication between your HP device and your computer.

If you are having problems such as:

• Printer not found when installing HP software

• Unable to print, print job stuck in queue or printer goes offline

• Unable to see printer status on your computer

The firewall might be preventing your HP device from notifying computers on your network where it can be found. If the HP software cannot find the HP device during installation

Configure your firewall to work with HP devices (Windows only) 39

Chapter 3

(and you know the HP device is on the network), or you have already successfully installed HP software and experience problems, try the following:

1. If you are using a computer running Windows, in the firewall configuration utility, look for an option to trust computers on the local subnet (sometimes called the “scope“ or “zone“). By trusting all computers on the local subnet, computers and devices in your home can communicate with each other while still being protected from the internet. This is the easiest approach to use.

2. If you do not have the option to trust computers on the local subnet, add incoming UDP port 427 to your firewall’s list of allowed ports.

NOTE: Not all firewalls require you to differentiate between incoming and outgoing ports, but some do.

Another common problem is that HP software is not trusted by your firewall to access the network. This can happen if you answered “block“ to any firewall dialog boxes that appeared when you installed the HP software.

If this occurs, and if you are using a computer running Windows, check that the following programs are in your firewall’s list of trusted applications; add any that are missing.

• hpqste08.exe, located in C:\program files\HP\digital imaging\bin

• hpqtra08.exe, located in C:\program files\HP\digital imaging\bin

• hpqdirec.exe, located in C:\program files\HP\digital imaging\bin

• hpqthb08.exe, located in C:\program files\HP\digital imaging\bin

• * hpzinw12.exe, located in C:\Windows\System32

• * hpzipm12.exe, located in C:\Windows\System32

NOTE: Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the “trusted“ list.

NOTE: Some firewalls continue to cause interference even after you disable them. If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows, you might need to uninstall the firewall software in order to use the HP device over the network.

Advanced firewall information

The following parts are also used by your HP device and might need to be opened on your firewall configuration. Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the HP device.

• Incoming (UDP) ports: 137, 138, 161, 427

• Outgoing (TCP) ports: 137, 139, 427,9100, 9220, 9500

The ports are used for the following functions:

Printing

• UDP ports: 427, 137, 161

• TCP port: 9100

40 Configure and manage

Photo card upload

• UDP ports: 137, 138, 427

• TCP port: 139

Scanning

• UDP port: 427

• TCP ports: 9220, 9500

HP device status

UDP port: 161

Faxing

• UDP port: 427

• TCP port: 9220

HP device installation

UDP port: 427

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the device application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the device.

There are three methods to uninstall the software on a Windows computer, and two methods to uninstall on a Macintosh computer.

To uninstall from a Windows computer, method 1

1. Disconnect the device from your computer. Do not connect it to your computer until

after you have reinstalled the software.

2. Press the Power button to turn off the device.

3. On the Windows taskbar, click Start, select Control Panel, and then click Add/ Remove Programs.

- Or Click Start, click Control Panel, and then click Uninstall a program.

4. Select the device you want to uninstall, and then click Change/Remove or Uninstall/ Change.

5. Follow the onscreen instructions.

6. If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work properly if the files are deleted.

7. Restart your computer.

8. To reinstall the software, insert the device installation CD into your computer's CD-

ROM drive, follow the onscreen instructions, and also see

before connecting the device (recommended).

Uninstall and reinstall the software 41

To install the software

Chapter 3

9. After the software is installed, connect the device to your computer.

10. Press the Power button to turn the device on.

After connecting and turning on the device, you might have to wait several minutes for all of the Plug and Play events to complete.

11. Follow the onscreen instructions.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

To uninstall from a Windows computer, method 2

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. On the Windows taskbar, click Start, select Control Panel, and then click Add/ Remove Programs.

- Or Click Start, click Control Panel, and then click Uninstall a program.

2. Select the device you want to uninstall, and then click Change/Remove or Uninstall/ Change.

3. Disconnect the device from your computer.

4. Restart your computer.

NOTE: It is important that you disconnect the device before restarting your

computer. Do not connect the device to your computer until after you have reinstalled the software.

To uninstall from a Windows computer, method 3

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. Insert the device installation CD into your computer's CD-ROM drive, and then start

the Setup program.

2. Disconnect the device from your computer.

3. Select Uninstall and follow the onscreen directions.

4. Restart your computer.

NOTE: It is important that you disconnect the device before restarting your

computer. Do not connect the device to your computer until after you have reinstalled the software.

To uninstall from a Macintosh computer

1. Open the Finder.

2. Double-click Applications.

3. Double-click Hewlett-Packard.

4. Double-click HP Uninstaller.

5. Select your device, and then double-click Uninstall.

42 Configure and manage

4 Maintain and troubleshoot

This section contains the following topics:

Work with ink cartridges

• Print and evaluate a print quality report

• Troubleshooting tips and resources

• Solve printing problems

• Print troubleshooting

• Print quality troubleshooting

• Solve paper-feed problems

• Solve device management problems

• Solve network problems

• Troubleshoot installation issues

• Clear jams

• Errors (Windows)

•

Work with ink cartridges

To ensure the best print quality from the HP Printer, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and cleaning the printhead.

This section contains the following topics:

•

Information on ink cartridges and the printhead Check the estimated ink levels

• Replace the ink cartridges

• Usage information collection

•

Information on ink cartridges and the printhead

The following tips help maintain HP ink cartridges and ensure consistent print quality.

• The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation.

• If you need to replace an ink cartridge, wait until you have the new ink cartridge available to install before removing the old cartridge.

CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the product for an extended period of time. This can result in damage to both the product and the ink cartridge.

• Keep all ink cartridges in the original sealed packages until they are needed.

• Store ink cartridges in the same orientation packages hang on store shelves or, if out of box, with label facing down.

Maintain and troubleshoot 43

Chapter 4

• Turn off the HP Printer by pressing the Power button located on the product. Wait until the Power light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues.

• Store ink cartridges at room temperature (15-35° C or 59-95° F).

• You do not need to replace the cartridges until print quality becomes unacceptable, but a significant decrease in print quality may be the result of one or more depleted cartridges. It could also be caused by a clogged printhead. Possible solutions include checking the estimated ink levels remaining in the cartridges, and cleaning the printhead. Cleaning the printhead will use some ink.

• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.

• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.

• If you are transporting the product, do the following to prevent ink leaking from the printhead assembly or other damage from occurring to the product:

◦ Make sure you turn off the product by pressing the

(Power button). The printhead assembly should be parked on the right side of the product, in the service station.

◦ Make sure you leave the ink cartridges and printhead installed. ◦ The product must be transported sitting flat; it should not be placed on its side,

back, front, or top.

Check the estimated ink levels

You can check the estimated ink levels from the HP Solution Center, Toolbox (Windows), the HP Utility (Mac OS X), or the embedded Web server. For information about using these tools, see to view this information (see

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until the print quality is unacceptable.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable.

NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the product and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see

Use device management tools. You can also print the Printer Status page

www.hp.com/go/inkusage.

Understand the printer status page).

44 Maintain and troubleshoot

Replace the ink cartridges

NOTE: For information on recycling used ink supplies, see HP inkjet supplies

recycling program.

If you do not already have replacement ink cartridges for the HP Printer, see Order printing

supplies online.

NOTE: At this time, some portions of the HP Web site are available in English only.

CAUTION: Wait until you have a new ink cartridge available before removing the

old ink cartridge. Do not leave the ink cartridge outside of the product for an extended period of time. This can result in damage to both the product and the ink cartridge.

To replace the ink cartridges

1. Make sure the product is turned on.

2. Open the ink cartridge access door.

NOTE: Wait until the print carriage stops moving before proceeding.

3. Press the tab on the front of the ink cartridge to release it, and then remove it from

the slot.

4. Remove the new ink cartridge from its packaging by pulling the orange pull-tab straight back to remove the plastic wrap from the ink cartridge.

NOTE: Make sure you remove the plastic wrap from the ink cartridge before installing it in the product, or printing will fail.

Work with ink cartridges 45

Chapter 4

5. Twist the orange cap to snap it off.

NOTE: Make sure the plastic tab is entirely removed and that the label is slightly

torn, revealing the vent channel.

6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot.

CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges.

46 Maintain and troubleshoot

Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing.

7. Repeat steps 3 through 6 for each ink cartridge you are replacing.

8. Close the ink cartridge door.

Usage information collection

The HP cartridges used with this product contain a memory chip that assists in the operation of the product.

In addition, this memory chip collects a limited set of information about the usage of the product, which might include the following: the date when the cartridge was first installed, the date when the cartridge was last used, the number of pages printed using the cartridge, the page coverage, the printing modes used, any printing errors that might have occurred, and the product model. This information helps HP design future products to meet our customers' printing needs.

The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their product.

HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners: from this sampling are read and studied in order to improve future HP products. HP partners who assist in recycling this cartridge might have access to this data, as well.

Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP product.

www.hp.com/recycle). The memory chips

Work with ink cartridges 47

Chapter 4

If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability to collect the product's usage information:

To turn off usage information collection

▲ On the product control panel, press and hold the Resume button and Network button

until the ink cartridge lights blink, approximately five seconds, and then release the buttons.

NOTE: If you turn off the memory chip's ability to collect the product's usage information, you can still continue to use the cartridge in the HP product.

Print and evaluate a print quality report

Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can help you determine if the printing system is working properly.

This section includes the following topics:

•

To print a print quality report To evaluate the Print Quality Diagnostic Page

•

To print a print quality report

• Control panel: Press and hold the Power button, press the Cancel button seven times, press the

• Embedded Web server: Click the Settings tab, click Device Services in the left pane, select Print Quality Report from the drop-down list in the Print Quality section, and then click Run Diagnostic.

• HP Toolbox (Windows): Click the Device Services tab, and then click Print a Print Quality Diagnostics page and follow the onscreen instructions.

• HP Utility (Mac OS X): Click Print Quality Diagnostics and then click Print Page.

Resume button two times, and release the Power button.

48 Maintain and troubleshoot

To evaluate the Print Quality Diagnostic Page

This section includes the following topics:

•

Ink Levels Good color bars

• Ragged, irregularly streaked, or faded bars

• Regular white streaks in the bars

• Bar colors are not uniform

• Large Black Font Text

• Alignment Patterns

• If you see no defects

•

Ink Levels

Print and evaluate a print quality report 49

Chapter 4

▲ Look at the Ink Level indicators in Line 21. If any of the bar level indicators are low,

you may need to replace that ink cartridge.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.

Good color bars

Example of Good Color Bars All seven bars are solid, sharp-edged, and extend with uniform

color all the way across the page - the printer is operating correctly.

▲ Look at the color bars in the middle of the page. There should be seven color bars.

The color bars should have sharp edges. They should be solid (not streaked with white or other colors). They should be uniform in color throughout.

The bars correspond to the ink cartridges in the printer as follows:

Item Cartridge color

1 Black Ink Cartridge

2 Cyan Ink Cartridge

3 Magenta Ink Cartridge

4 Yellow Ink Cartridge

Ragged, irregularly streaked, or faded bars

Example of Bad Color Bars The top bar is irregularly streaked or fading.

50 Maintain and troubleshoot

Example of Bad Color Bars The top black bar is ragged on one end.

If any of the bars are ragged, irregularly streaked, or faded, follow these steps:

1. Make sure the ink cartridges have ink.

2. Remove the cartridge corresponding to the streaked bar and make sure it is properly

vented. For more information, see

Replace the ink cartridges.

3. Reinstall the cartridge and make sure all the cartridges are properly latched. For more information, see

4. Clean the printhead. For more information, see

Replace the ink cartridges

Clean the printhead

5. Try another print or reprint the Print Quality Diagnostic report. If the problem still occurs, but cleaning seems to have helped, clean again.

6. If cleaning does not solve the problem, replace the cartridge that corresponds to the ragged bar.

7. If replacing the ink cartridge does not help, contact HP - the printhead may need to be replaced.

Preventing the problem that causes ragged bars on the Print Quality Diagnostic report:

• Avoid leaving opened ink cartridges outside of the printer for an extended period of time.

• Wait until a new cartridge is ready to be installed before removing an old ink cartridge.

Print and evaluate a print quality report 51

Chapter 4

Regular white streaks in the bars

If any of the color bars show regular white streaks, follow these steps:

White streaks The print quality bars have white streaks in them.

1. If the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. For more information, see

Align the printhead.

2. "If PHA TTOE is not 0," or aligning does not help, clean the printhead. For more information, see

Clean the printhead.

3. Print another Print Quality Diagnostic report. If the streaking is still there, but seems better, try another cleaning. If the streaking gets worse, contact HP - the printhead may need to be replaced.

Bar colors are not uniform

Print quality bars are not uniform The bars have lighter or darker portions in them.

If the color of any of the bars is not uniform, follow these steps:

1. If the printer was recently transported at a high altitude, try a printhead cleaning.

2. If the printer was not recently transported, try printing another Print Quality Diagnostic

report. This will use less ink than a printhead cleaning, but if it is not effective, try a cleaning.

3. Retry the Print Quality Diagnostic report. If the colors seem to be improving, continue cleaning. If the colors get worse, contact HP - the printhead may need to be replaced.

52 Maintain and troubleshoot

Large Black Font Text

Look at the large-font text above the color blocks. I ABCDEFG abcdefg The type should be sharp and clear. If the type is jagged, try aligning the printer. If there are streaks or smears of ink, clean the printhead.

Example of good Large-Font Type The letters are sharp and clear - the printer is operating

correctly.

Example of bad Large-Font Type The letters are jagged - align the printer.

Example of bad Large-Font Type The letters are smeared - clean the printhead and check if the

paper is curled. To avoid curl, store all paper flat in a resealable bag.

Example of bad Large-Font Type The letters are ragged on one end - clean the printhead. If this

defect occurs right after a new black cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so, using less ink than a printhead cleaning.

Alignment Patterns

If the color bars and large font text look OK, and the ink cartridges are not empty, look at the alignment pattern directly above the color bars.

Example of a good alignment pattern The lines are straight.

Print and evaluate a print quality report 53

Chapter 4

Examples of a bad alignment pattern The lines are jagged - align the printer. If that does not

work, contact HP.

If you see no defects

If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the product serviced, because they are functioning properly. If you still have a print quality problem, here are some other things you can check:

• Check the paper.

• Check the print settings.

• Make sure your image has sufficient resolution.

• If the problem seems confined to a band near the edge of your printout, use the software you installed with the product or another software application to rotate the image 180 degrees. The problem might not appear on the other end of the print.

Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

• For a paper jam, see

• For paper-feed problems, such as the paper skew and paper pick, see

feed problems.

• Power light is on and not blinking. When the device is turned on for the first time, it takes approximately 12 minutes to initialize.

• Make sure the device is in the ready state. If lights are on or blinking, see

panel lights reference.

• No error messages appear on the computer screen.

• Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see

specifications.

• Media is loaded correctly in the tray and is not jammed in the device.

• Printhead and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact.

• All latches and covers are closed.

• The rear access panel is locked into place.

• All packing tapes and materials are removed.

• The device can print a printer status page. For more information, see

printer status page.

Clear a jam in the device.

Solve paper-

Control-

Electrical

Understand the

54 Maintain and troubleshoot

• The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Printer Setup Utility (Mac OS X (v10.4). For Mac OS X (v10.5) open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down list. See your computer's documentation for more information.

• Pause Printing is not selected if you are using a computer running Windows.

• You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

Some problems can be resolved by resetting the device.

Solve printing problems

This section contains the following topics:

•

The device shuts down unexpectedly

•

Device takes a long time to print

•

Blank or partial page printed

•

Something on the page is missing or incorrect Placement of the text or graphics is wrong

•

The device shuts down unexpectedly

Check the power and power connections

Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see

Electrical specifications.

Device takes a long time to print

Check the system configuration and resources

Make sure the computer meets the minimum system requirements for the device. For more information, see

Check the device software settings

Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver. For more information, see

Low ink levels

Check the estimated ink levels in the ink cartridges.

The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool.

System requirements.

Change print settings.

Solve printing problems 55

Chapter 4

Blank or partial page printed

Check the ink levels

The ink cartridges may be running low on ink.

Clean the printhead

Complete the printhead cleaning procedure. For more information, see

printhead. The printhead may need to be cleaned if the printer was turned off improperly.

NOTE: Turn off the HP Printer by pressing the Power button located on the product. Wait until the Power light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues.

Check the media settings

• Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays.

• Make sure the page settings in the printer driver match the page size of media loaded in the tray.

More than one page is being picked

For more information on paper-feed problems, see

Clean the

Solve paper-feed problems.

There is a blank page in the file

Check the file to make sure there is no blank page.

Something on the page is missing or incorrect

Check the ink cartridges

Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the device. For more information, see

Check the color print settings Make sure Print in Grayscale is not selected in the print driver.

Check the device location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

56 Maintain and troubleshoot

Manage the device and Check the estimated ink levels.

Set minimum margins.

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the tray is not overloaded. For more information, see

media.

Check the media size

• Content on a page might be cut off if the document size is larger than the media that you are using.

• Make sure the media size selected in the printer driver match the size of media loaded in the tray.

Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device. For more information, see

Set minimum margins.

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see

Check the device location and length of USB cable

If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help.

Load

Change print settings.

Print troubleshooting

Use this section to solve these printing problems:

•

Envelopes print incorrectly Borderless printing produces unexpected results

• The product is not responding

• The product prints meaningless characters

• Nothing happens when I try to print

• The pages in my document came out in the wrong order

• The margins are not printing as expected

• Text or graphics are cut off at the edge of the page

• A blank page came out while printing

•

Print troubleshooting 57

Chapter 4

Envelopes print incorrectly

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•

Solution 1: Load the stack of envelopes correctly Solution 2: Check the envelope type

• Solution 3: Tuck the flaps to avoid paper jams

•

Solution 1: Load the stack of envelopes correctly

Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing

up and to the left.

Make sure that you remove all paper from the input tray before loading the envelopes.

Cause: A stack of envelopes was loaded incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Check the envelope type

Solution: Do not use shiny or embossed envelopes or envelopes that have clasps

or windows.

Cause: The wrong type of envelope was loaded.

If this did not solve the issue, try the next solution.

Solution 3: Tuck the flaps to avoid paper jams

Solution: To avoid paper jams, tuck the flaps inside the envelopes.

Cause: The flaps might get caught in the rollers.

Borderless printing produces unexpected results

Solution: Try printing the image from the photo imaging software that came with

the product.

Cause: Printing a borderless image from a non-HP software application produced unexpected results.

The product is not responding

•

Solution 1: Turn on the product Solution 2: Load paper in the input tray

• Solution 3: Select the correct printer

•

58 Maintain and troubleshoot

• Solution 4: Check the printer driver status Solution 5: Wait until the product completes the current operation

• Solution 6: Remove all cancelled print jobs from the queue

• Solution 7: Clear the paper jam

• Solution 8: Make sure the print carriage can move freely

• Solution 9: Check the connection from the product to your computer

• Solution 10: Restart the product

•

Solution 1: Turn on the product

Solution: Look at the Power light located on the product. If it is not lit, the product

is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the Power button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Load paper in the input tray

Solution: Load paper in the input tray.

For more information, see:

Load media

Cause: The product was out of paper.

If this did not solve the issue, try the next solution.

Solution 3: Select the correct printer

Solution: Make sure you have selected the correct printer in your software

application.

TIP: You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications.

Cause: The product was not the selected printer.

If this did not solve the issue, try the next solution.

Solution 4: Check the printer driver status

Solution: The printer driver status might have changed to either offline or stop printing.

To check the printer driver status ▲ In the HP Solution Center, click the Status tab.

Cause: The status of the printer driver had changed.

Print troubleshooting 59

Chapter 4

If this did not solve the issue, try the next solution.

Solution 5: Wait until the product completes the current operation

Solution: If the product is performing another task your print job will be delayed

until the product completes the current task.

Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check the device control panel to see if there are any errors.

Cause: The product was busy with another task.

If this did not solve the issue, try the next solution.

Solution 6: Remove all cancelled print jobs from the queue

Solution: A print job might remain in the queue after it has been cancelled. The

cancelled print job jams the queue and prevents the next print job from printing.

From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following:

• Disconnect the USB cable from the product, restart the computer, and then reconnect the USB cable to the product.

• Shut down the product, restart the computer, and then restart the product.

Cause: A deleted print job was in the queue.

If this did not solve the issue, try the next solution.

Solution 7: Clear the paper jam

Solution: Clear the paper jam and remove any torn paper that remains in the

product.

For more information, see:

Clear jams

Cause: The product had a paper jam.

If this did not solve the issue, try the next solution.

Solution 8: Make sure the print carriage can move freely

Solution: Unplug the power cable if it is not already unplugged. Check to see if the

print carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.

CAUTION: Be careful not to force the print carriage. If the carriage is stuck, forcing it to move will damage the printer.

60 Maintain and troubleshoot

Cause: The print carriage had stalled.

If this did not solve the issue, try the next solution.

Solution 9: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the

USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. If the product is connected to the computer through a wired network, make sure that the respective connections are active and the prodict is turned on.

If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Solution Center Software, click Settings, and then click Status.

Cause: The computer was not communicating with the product.

If this did not solve the issue, try the next solution.

Solution 10: Restart the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the Power button to turn on the product.

Cause: The product experienced an error.

The product prints meaningless characters

•

Solution 1: Restart the product Solution 2: Print a previously saved version of the document

•

Solution 1: Restart the product

Solution: Turn off the product and your computer for 60 seconds, then turn them

both on and try printing again.

Cause: There was no available memory in the product.

If this did not solve the issue, try the next solution.

Solution 2: Print a previously saved version of the document

Solution: Try printing another document from the same software application. If this

works, then try printing a previously saved version of the document that is not corrupt.

Cause: The document was corrupt.

Print troubleshooting 61

Chapter 4

Nothing happens when I try to print

•

Solution 1: Turn on the product Solution 2: Load paper in the input tray

• Solution 3: Select the correct printer

• Solution 4: Check the printer driver status

• Solution 5: Wait until the product completes the current operation

• Solution 6: Remove all cancelled print jobs from the queue

• Solution 7: Clear the paper jam

• Solution 8: Make sure the print carriage can move freely

• Solution 9: Check the connection from the product to your computer

• Solution 10: Restart the product

•

Solution 1: Turn on the product

Solution: Look at the Power light located on the product. If it is not lit, the product

is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the Power button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Load paper in the input tray

Solution: Load paper in the input tray.

For more information, see:

Load media

Cause: The product was out of paper.

If this did not solve the issue, try the next solution.

Solution 3: Select the correct printer

Solution: Make sure you have selected the correct printer in your software

application.

TIP: You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications.

Cause: The product was not the selected printer.

If this did not solve the issue, try the next solution.

62 Maintain and troubleshoot

Solution 4: Check the printer driver status

Solution: The printer driver status might have changed to either offline or stop printing.

To check the printer driver status ▲ In the HP Solution Center, click the Status tab.

Cause: The status of the printer driver had changed.

If this did not solve the issue, try the next solution.

Solution 5: Wait until the product completes the current operation

Solution: If the product is performing another task your print job will be delayed

until the product completes the current task.

Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check the device control panel to see if there are any errors.

Cause: The product was busy with another task.

If this did not solve the issue, try the next solution.

Solution 6: Remove all cancelled print jobs from the queue

Solution: A print job might remain in the queue after it has been cancelled. The

cancelled print job jams the queue and prevents the next print job from printing.

• Disconnect the USB cable from the product, restart the computer, and then reconnect the USB cable to the product.

• Shut down the product, restart the computer, and then restart the product.

Cause: A deleted print job was in the queue.

If this did not solve the issue, try the next solution.

Solution 7: Clear the paper jam

Solution: Clear the paper jam and remove any torn paper that remains in the

product.

For more information, see:

Clear jams

Cause: The product had a paper jam.

If this did not solve the issue, try the next solution.

Print troubleshooting 63

Chapter 4

Solution 8: Make sure the print carriage can move freely

Solution: Unplug the power cable if it is not already unplugged. Check to see if the

print carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.

CAUTION: Be careful not to force the print carriage. If the carriage is stuck, forcing it to move will damage the printer.

Cause: The print carriage had stalled.

If this did not solve the issue, try the next solution.

Solution 9: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the

If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Solution Center software, click Settings, and then click Status.

Cause: The computer was not communicating with the product.

If this did not solve the issue, try the next solution.

Solution 10: Restart the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the Power button to turn on the product.

Cause: The product experienced an error.

The pages in my document came out in the wrong order

Solution: Print the document in reverse order. When the document finishes

printing, the pages will be in correct order.

Cause: The print settings were set to print the first page of your document first. Because of the way the paper feeds through the product, the first page will be print side up at the bottom of the stack.

64 Maintain and troubleshoot

The margins are not printing as expected

•

Solution 1: Check the printer margins Solution 2: Verify the paper size setting

• Solution 3: Load the stack of paper correctly

•

Solution 1: Check the printer margins

Solution: Check the printer margins.

Make sure the margin settings for the document do not exceed the printable area of the product.

To check your margin settings

1. Preview your print job before sending it to the product.

In most software applications, click the File menu, and then click Print Preview.

2. Check the margins.

The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software.

3. Cancel the print job if the margins are not satisfactory, and then adjust the margins

in your software application.

Cause: The margins were not set correctly in your software application.

If this did not solve the issue, try the next solution.

Solution 2: Verify the paper size setting

Solution: Verify that you have selected the proper paper size setting for your

project. Make sure that you have loaded the correct paper size in the input tray.

Cause: The paper size setting might not have been set correctly for the project you were printing.

If this did not solve the issue, try the next solution.

Solution 3: Load the stack of paper correctly

Solution: Remove the stack of paper from the input tray, reload the paper, and then

slide the paper width guide inward until it stops at the edge of the paper.

For more information, see:

Load media

Cause: The paper guides were not positioned correctly.

Print troubleshooting 65

Chapter 4

Text or graphics are cut off at the edge of the page

•

Solution 1: Check the margin settings

•

Solution 2: Check the layout of the document Solution 3: Load the stack of papers correctly

• Solution 4: Try printing with borders

•

Solution 1: Check the margin settings

Solution: Check the printer margins.

Make sure the margin settings for the document do not exceed the printable area of the product.

To check your margin settings

1. Preview your print job before sending it to the product.

In most software applications, click the File menu, and then click Print Preview.

2. Check the margins.

3. Cancel the print job if the margins are not satisfactory, and then adjust the margins

in your software application.

Cause: The margins were not set correctly in your software application.

If this did not solve the issue, try the next solution.

Solution 2: Check the layout of the document

Solution: Make sure the layout of the document you are trying to print fits on a paper

size supported by the product.

To preview the print layout

1. Load the correct paper size into the input tray.

2. Preview your print job before sending it to the product.

In most software applications, click the File menu, and then click Print Preview.

3. Check the graphics in the document to make sure that the current size fits within

the printable area of the product.

4. Cancel the print job if the graphics do not fit in the printable area of the page.

TIP: Some software applications allow you to scale the document to fit the paper

size currently selected. Additionally, you can scale the size of a document from the print Properties dialog box.

Cause: The size of the document you were printing was larger than the paper loaded in the input tray.

66 Maintain and troubleshoot

If this did not solve the issue, try the next solution.

Solution 3: Load the stack of papers correctly

Solution: If the paper is misfeeding, it could cause parts of the document to cut off.

Remove the stack of paper from the input tray, and then reload the paper.

For more information, see:

Load media

Cause: The paper was loaded incorrectly.

If this did not solve the issue, try the next solution.

Solution 4: Try printing with borders

Solution: Try printing with borders by turning off the borderless option.

For more information, see:

Print borderless

Cause: Borderless printing was enabled. By selecting the Borderless option, your printed photo was enlarged and centered to fit the printable area of the page. Depending on the relative sizes of the digital photo and the paper on which you are printing, this could result in some parts of the image being cropped.

A blank page came out while printing

•

Solution 1: Remove any extra pages or lines at the end of the document Solution 2: Load paper in the input tray

• Solution 3: Check the ink levels

• Solution 4: Clean the printhead

•

Solution 1: Remove any extra pages or lines at the end of the document

Solution: Open the document file in your software application and remove any extra

pages or lines at the end of the document.

Cause: The document you were printing contained an additional blank page.

If this did not solve the issue, try the next solution.

Print troubleshooting 67

Chapter 4

Solution 2: Load paper in the input tray

Solution: If the product has only a few sheets remaining, load more paper in the

input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray.

For more information, see:

Load media

Cause: The product picked up two sheets of paper.

Solution 3: Check the ink levels

Solution: The ink cartridges may be running low on ink.

Cause: Ink levels are too low.

Solution 4: Clean the printhead

Solution: Complete the printhead cleaning procedure. For more information, see

Clean the printhead. The printhead may need to be cleaned if the printer was turned

off improperly.

Cause: The printhead was clogged.

Print quality troubleshooting

Use this section to solve these print quality problems:

•

Wrong, inaccurate, or bleeding colors Ink is not filling the text or graphics completely

• The printout has a horizontal band of distortion near the bottom of a borderless print

• Printouts have horizontal streaks or lines

• Printouts are faded or have dull colors

• Printouts seem blurry or fuzzy

• Printouts have vertical streaks

• Printouts are slanted or skewed

• Ink streaks on the back of the paper

• Paper is not picked up from the input tray

• Poor black text

• The product prints slowly

• Advanced printhead maintenance

•

68 Maintain and troubleshoot

Wrong, inaccurate, or bleeding colors

If your printout has one of the following print quality problems, try the solutions in this section for help.

• Colors look wrong For example, green was replaced with blue in your printout.

• Colors run into each other, or look like they are smeared on the page. The edges might have a feathering appearance instead of being sharp and defined.

Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.

•

Solution 1: Make sure you are using genuine HP ink cartridges

•

Solution 2: Check the paper loaded in the input tray

•

Solution 3: Check the paper type

•

Solution 4: Check the ink levels

•

Solution 5: Check the print settings

•

Solution 6: Align the printhead

•

Solution 7: Clean the printhead

•

Solution 8: Contact HP support

Solution 1: Make sure you are using genuine HP ink cartridges

Solution: Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper loaded in the input tray

Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too

thick.

• Load paper with the side you want to print on facing down. For example, if you

are loading glossy photo paper, load the paper with the glossy side down.

• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is

too close to the printhead during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.

For more information, see:

Load media

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.

Print quality troubleshooting 69

Chapter 4

If this did not solve the issue, try the next solution.

Solution 3: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary.

For more information, see:

Select print media

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 4: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning purposes

only. When you receive a low-ink alerts, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.

For more information, see:

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

70 Maintain and troubleshoot

Solution 5: Check the print settings

Solution: Check the print settings.

• Check the print settings to see if the color settings are incorrect.

For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.

• Check the print quality setting and make sure it matches the type of paper loaded

in the product. You might need to choose a lower print quality setting, if colors are running into

each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper, is loaded in the input tray.

NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is required.

For more information, see:

Select print media

Cause: The print settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 6: Align the printhead

Solution: Align the printhead.

Aligning the printer can help ensure excellent print quality.

For more information, see:

Align the printhead

Cause: The printer needed to be aligned.

If this did not solve the issue, try the next solution.

Solution 7: Clean the printhead

Solution: Check the following potential problems, and then clean the printhead.

• Check the orange pull tab on the ink cartridges. Make sure they were completely

removed.

• Make sure all ink cartridges are properly installed.

• Make sure you turn off the device properly, by using the Power button. This allows

the device to properly protect the printhead.

Print quality troubleshooting 71

Chapter 4

After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists.

For more information, see:

•

Clean the printhead Print and evaluate a print quality report

•

Cause: The printhead needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 8: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printhead.

Ink is not filling the text or graphics completely

Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank.

•

Solution 1: Make sure you are using genuine HP ink cartridges Solution 2: Check the ink levels

• Solution 3: Check the print settings

• Solution 4: Check the paper type

• Solution 5: Clean the printhead

• Solution 6: Contact HP support

•

Solution 1: Make sure you are using genuine HP ink cartridges

Solution: Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

72 Maintain and troubleshoot

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning purposes

For more information, see:

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Solution 3: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in the input tray.

• Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi.

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 4: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

For more information, see:

Select print media

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 5: Clean the printhead

Solution: If the previous solutions did not resolve the issue, try cleaning the

printhead.

Print quality troubleshooting 73

Chapter 4

After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists.

For more information, see:

•

Clean the printhead Print and evaluate a print quality report

•

Cause: The printhead needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 6: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printhead.

The printout has a horizontal band of distortion near the bottom of a borderless print

Try the following solutions if your borderless print has a blurry band or line on the bottom of it.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary.

• Solution 1: Check the paper type Solution 2: Use a higher print quality setting

• Solution 3: Rotate the image

•

Solution 1: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.

For more information, see:

Select print media

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

74 Maintain and troubleshoot

Solution 2: Use a higher print quality setting

Solution: Check the print quality setting and make sure it is not set too low.

Print the image with a high print quality setting, such as Best or Maximum dpi.

Cause: The print quality setting was set too low.

If this did not solve the issue, try the next solution.

Solution 3: Rotate the image

Solution: If the problem persists, use the software you installed with the product or

another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page.

Cause: The defect is more noticible in areas of uniform light colors, so rotating the image may help.

Printouts have horizontal streaks or lines

Horizontal Streaks are streaks that at right angles (or perpendicular) to the direction that the paper moved through the printer.

Try the following solutions if your printout has lines, streaks, or marks on it that run across the width of the page.

•

Solution 1: Make sure the paper is loaded correctly Solution 2: Check your print settings

• Solution 3: Check the ink levels

• Solution 4: Align the printhead

• Solution 5: Clean the printhead

• Solution 6: Contact HP support

•

Solution 1: Make sure the paper is loaded correctly

Solution: Make sure that the paper is loaded correctly in the input tray.

For more information, see:

Load media

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution 2: Check your print settings

Solution: Check the print quality setting and make sure it is not set too low.

Print the image with a high print quality setting, such as Best or Maximum dpi.

Check the media settings. Make sure the media selected matches the media loaded in the device.

Cause: The print quality setting on the product was set too low.

Print quality troubleshooting 75

Chapter 4

If this did not solve the issue, try the next solution.

Solution 3: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning purposes

For more information, see:

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Solution 4: Align the printhead

Solution: Align the printhead.

Aligning the printer can help ensure excellent print quality.

For more information, see:

Align the printhead

Cause: The printer needed to be aligned.

If this did not solve the issue, try the next solution.

Solution 5: Clean the printhead

Solution: Check the following potential problems, and then clean the printhead.

After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists.

For more information, see:

•

Clean the printhead Print and evaluate a print quality report

•

Cause: The printhead needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 6: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

76 Maintain and troubleshoot

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printhead.

Printouts are faded or have dull colors

Try the following solutions if the colors in your printout are not as bright and intense as you expected.

•

Solution 1: Check the print settings Solution 2: Check the paper type

• Solution 3: Check the ink levels

• Solution 4: Clean the printhead

• Solution 5: Contact HP support

•

Solution 1: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in

the input tray.

• Check the print quality setting and make sure it is not set too low.

Print the image with a high print quality setting, such as Best or Maximum dpi.

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

For more information, see:

Select print media

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 3: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges.

Print quality troubleshooting 77

Chapter 4

For more information, see:

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Solution 4: Clean the printhead

Solution: If the previous solutions did not resolve the issue, try cleaning the

printhead.

After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists.

For more information, see:

•

Clean the printhead Print and evaluate a print quality report

•

Cause: The printhead needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 5: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printhead.

Printouts seem blurry or fuzzy

Try the following solutions if your printout is not sharp or unclear.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary.

TIP: After reviewing the solutions in this section, you can go to HP 's Web site to see if there is additional troubleshooting help. For more information, go to:

support.

• Solution 1: Check the print settings Solution 2: Use a higher quality image

•

78 Maintain and troubleshoot

www.hp.com/

• Solution 3: Print the image in a smaller size Solution 4: Align the printhead

•

Solution 1: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in

the input tray.

• Check the print quality setting and make sure it is not set too low.

Print the image with a high print quality setting, such as Best or Maximum dpi.

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Use a higher quality image

Solution: Use a higher resolution image.

If you are printing a photo or graphic, and the resolution is too low, it will be blurry or fuzzy when printed.

If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed.

Cause: The resolution of the image was low.

If this did not solve the issue, try the next solution.

Solution 3: Print the image in a smaller size

Solution: Reduce the size of the image and then print it.

If you are printing a photo or graphic, and the print size is set too high, it will be blurry or fuzzy when printed.

If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed.

Cause: The image was printed in a larger size.

If this did not solve the issue, try the next solution.

Solution 4: Align the printhead

Solution: Align the printhead.

Aligning the printer can help ensure excellent print quality.

For more information, see:

Align the printhead

Cause: The printer needed to be aligned.

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Chapter 4

Printouts have vertical streaks

Vertical Streaks are streaks that are parallel to the direction that the paper moved through the device.

Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary.

For more information, see:

Select print media

Cause: The wrong kind of paper was loaded in the input tray.

Printouts are slanted or skewed

Try the following solutions if your printout does not appear straight on the page.

Solution 1: Make sure the paper is loaded correctly

• Solution 2: Make sure only one type of paper is loaded

• Solution 3: Ensure that the rear access panel is securely installed

•

Solution 1: Make sure the paper is loaded correctly

Solution: Make sure that the paper is loaded correctly in the input tray.

For more information, see:

Load media

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution 2: Make sure only one type of paper is loaded

Solution: Load only one type of paper at a time.

Cause: More than one type of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 3: Ensure that the rear access panel is securely installed

Solution: Make sure that the rear door is securely installed.

80 Maintain and troubleshoot

If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place.

Cause: The rear door was not securely installed.

Ink streaks on the back of the paper

Try the following solutions if there is smeared ink on the back of your printout.

•

Solution 1: Print on a page of plain paper Solution 2: Wait while the ink dries

•

Solution 1: Print on a page of plain paper

Solution: Print one or several pages of plain paper to soak up any excess ink in

the product.

To remove excess ink using plain paper

1. Load several sheets of plain paper in the input tray.

2. Wait five minutes.

3. Print a document with little or no text.

4. Check the back of the paper for ink. If there is still ink on the back of the paper,

try printing on another page of plain paper.

Cause: Ink accumulated inside the product, where the back of the paper rests during printing.

If this did not solve the issue, try the next solution.

Solution 2: Wait while the ink dries

Solution: Wait at least thirty minutes for the ink inside the product to dry, then try

the print job again.

Cause: The excess ink in the product needed to dry out.

Paper is not picked up from the input tray

•

Solution 1: Restart the product Solution 2: Make sure the paper is loaded correctly

• Solution 3: Check the print settings

• Solution 4: Clean the rollers

• Solution 5: Check for a paper jam

• Solution 6: Service the product

•

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Chapter 4

Solution 1: Restart the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the Power button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Solution 2: Make sure the paper is loaded correctly

Solution: Make sure that the paper is loaded correctly in the input tray.

For more information, see:

Load media

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution 3: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in the input tray.

• Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi.

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 4: Clean the rollers

Solution: Clean the rollers.

Make sure you have the following materials available:

• A lint-free cloth, or any soft material that will not come apart or leave fibers.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges).

Cause: The rollers were dirty and needed to be cleaned.

82 Maintain and troubleshoot

If this did not solve the issue, try the next solution.

Solution 5: Check for a paper jam

Solution: Check for paper debris in the front of the device. Remove any debris you

find.

Cause: Paper debris may be present, but not detected by the sensor.

Solution 6: Service the product

Solution: If you have completed all of the steps provided in the previous solutions,

contact HP support for service.

Go to:

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: Your product needs servicing.

Poor black text

Try the following solutions if the text in your printouts is not sharp and the edges are rough.

•

Solution 1: Wait before you attempt to reprint Solution 2: Use TrueType or OpenType fonts

• Solution 3: Align the printhead

• Solution 4: Clean the printhead

•

CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the rear access panel.

www.hp.com/support.

Solution 1: Wait before you attempt to reprint

Solution: If the black cartridge is new, allow time for automatic servicing to clear

up the problem. Black print quality should start to improve in a few hours. If you do not have time to wait, you can clean the printhead, but this uses more ink, and the poor black text may reoccur until automatic servicing is allowed to complete.

Cause: Many black print quality problems clear up when the automatic services are performed.

Print quality troubleshooting 83

Chapter 4

Solution 2: Use TrueType or OpenType fonts

Solution: Use TrueType or OpenType fonts to ensure that the product is able to

print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.

TrueType icon

OpenType icon

Cause: The font was a custom size.

Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed.

If this did not solve the issue, try the next solution.

Solution 3: Align the printhead

Solution: Align the printhead.

Aligning the printer can help ensure excellent print quality.

For more information, see:

Align the printhead

Cause: The printer needed to be aligned.

If this did not solve the issue, try the next solution.

Solution 4: Clean the printhead

Solution: If the previous solutions did not resolve the issue, try cleaning the

printhead.

After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists.

For more information, see:

•

Clean the printhead Print and evaluate a print quality report

•

Cause: The printhead needed to be cleaned.

84 Maintain and troubleshoot

The product prints slowly

Try the following solutions if the product is printing very slowly.

•

Solution 1: Use a lower print quality setting Solution 2: Check the ink levels

• Solution 3: Contact HP support

•

Solution 1: Use a lower print quality setting

Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.

Cause: The print quality was set to a high setting.

If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning purposes

For more information, see:

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool.

If this did not solve the issue, try the next solution.

Solution 3: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the product.

Advanced printhead maintenance

If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues.

Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges.

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Chapter 4

If you receive an error message about the ink cartridges, see Errors (Windows) for more information.

This section contains the following topics:

•

Clean the printhead Align the printhead

•

Clean the printhead

If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be cleaned.

There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor.

If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support.

NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes a few minutes. Some noise might be generated in the process. Before cleaning the printheads, make sure you load paper. For more information, see

Load media.

Not turning the device off properly can cause print quality problems. For more information, see

Turn off the device.

To clean the printhead from the control panel

1. Load letter, A4, or legal unused plain white paper into the main input tray.

2. Press and hold (Resume button) one time, and release (Power button).

To clean the printhead from the Printer Toolbox (Windows)

1. Load letter, A4, or legal unused plain white paper into the main input tray.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

The Printer Toolbox appears.

4. Click the Device Services tab.

5. Click Clean Printhead.

6. Follow the prompts until you are satisfied with the quality of the output, and then click

Done.

86 Maintain and troubleshoot

(Power button), press (Cancel button) two times, press

To clean the printhead from the Toolbox (Mac OS X)

1. Click the HP Utility icon in the Dock.

NOTE: If HP Utility is not in the Dock, click the Spotlight icon on the right side of the menu bar, type HP Utility in the box, and then click the HP Utility entry.

2. Select Clean Printheads and then click Clean.

To clean the printhead from the embedded Web server

1. Load letter, A4, or legal unused plain white paper into the main input tray.

2. Click the Settings tab, click Device Services in the left pane, select Clean Printheads from the drop-down list in the Print Quality section, and then click Run Diagnostic.

Align the printhead

The product automatically aligns the printhead during the initial setup.

You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts.

To align the printhead from the control panel

1. Load letter, A4, or legal unused plain white paper into the main input tray.

2. Control panel: Press and hold

times, and release

(Power button).

(Power button), press (Resume button) three

To align the printer from the Printer Toolbox

1. Load letter, A4, or legal unused plain white paper into the main input tray.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

The Printer Toolbox appears.

4. Click the Device Services tab.

5. Click Align the Printer.

The product prints a test page, aligns the printhead, and calibrates the printer. Recycle or discard the page.

To align the printhead from the Toolbox (Mac OS X)

1. Click the HP Utility icon in the Dock.

NOTE: If HP Utility is not in the Dock, click the Spotlight icon on the right side of the menu bar, type HP Utility in the box, and then click the HP Utility entry.

2. Select Align and then click Align.

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To align the printhead from the embedded Web server

1. Load letter, A4, or legal unused plain white paper into the main input tray.

2. Click the Settings tab, click Device Services in the left pane, select Align Printer from the drop-down list in the Print Quality section, and then click Run Diagnostic.

Solve paper-feed problems

Media is not supported for the printer or tray

Use only media that is supported for the device and the tray being used. For more information, see

Media is not picked up from a tray

• Make sure media is loaded in the tray. For more information, see the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

• When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.)

Understand specifications for supported media.

Load media. Fan

Media is not coming out correctly

• Make sure the output tray extension is extended; otherwise, printed pages may fall off the device.

• Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold.

88 Maintain and troubleshoot

Pages are skewing

• Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the device and reload the media properly, making sure that the paper guides are properly aligned.

• Load media into the device only when it is not printing.

Multiple pages are being picked up

• Fan the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

• Make sure the tray is not overloaded with paper.

• Use HP media for optimum performance and efficiency.

Solve device management problems

This section provide solutions to common problems that involve managing the device. This section contains the following topic:

•

Embedded Web server cannot be opened

Check your network setup

• Make sure you are not using a phone cord or a cross cable to connect the device to the network. For more information, see

the device (Mac OS X).

• Make sure the network cable is securely connected to the device.

• Make sure the network hub, switch, or router is turned on and working properly.

Configure the device (Windows) or Configure

Check the computer

Make sure the computer that you are using is connected to the network.

Check your Web browser

Make sure the Web browser meets the minimum system requirements. For more information, see

Embedded Web server specifications.

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Chapter 4

Check the device IP address

• To check the IP address of the device from the control panel, print the network configuration page. For more information, see

status report.

• Ping the device using the IP address from the command prompt. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt:

C:\Ping 123.123.123.123

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

Solve network problems

NOTE: After correcting any of the following, run the installation program again.

General network troubleshooting

• If you are unable to install the device software, verify that:

◦ All cable connections to the computer and the device are secure. ◦ The network is operational and the network hub is turned on. ◦ All applications, including virus protection programs, spyware protection

programs, and firewalls, are closed or disabled for computers running Windows.

◦ Make sure the device is installed on the same subnet as the computers that will

be using the device.

◦ If the installation program cannot discover the device, print the network

configuration page, and enter the IP address manually in the installation program. For more information, see

• If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address.

◦ Print the device’s network configuration page. ◦ Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or Click Start, click Control Panel, and then double-click Printers.

◦ Right-click the device icon, click Properties, and then click the Ports tab. ◦ Select the TCP/IP port for the device, and then click Configure Port. ◦ Compare the IP address listed in the dialog box and make sure it matches the IP

address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page.

◦ Click OK twice to save the settings and close the dialog boxes.

Understand the network configuration

Understand the network configuration status report

90 Maintain and troubleshoot

Problems connecting to a wired network

• If the Network light on the device control panel does not turn on, make sure that all of the “General network troubleshooting” conditions are met.

• Though it is not recommended that you assign the device with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so.

• * As a way of helping to diagnose the problems, try reducing the number of devices connected or you network or create a separate network.

Troubleshoot installation issues

If the following topics do not help, see Support and warranty for information about HP support.

•

Hardware installation suggestions Software installation suggestions

• Solve network problems

•

Hardware installation suggestions

Check the device

• Make sure that all packing tape and material have been removed from outside and inside the device.

• Make sure that the device is loaded with paper.

• Make sure that no lights are on or blinking except the Power light, which should be on. If a light other than the Power light is on or blinking, there is an error. For more information, see

• Make sure that the device can print a printer status page.

• Rear access panel is locked into place.

Control-panel lights reference.

Check the hardware connections

• Make sure that any cords and cables that you are using are in good working order.

• Make sure that the power cord is connected securely to both the device and to a working power outlet.

Check the printhead and ink cartridges

• Make sure that the printhead and all ink cartridges are firmly installed in their correct, colorcoded slot. Press down firmly on each one to ensure proper contact. The device cannot work if they are not all installed.

• Make sure that all latches and covers are closed properly.

Troubleshoot installation issues 91

Chapter 4

Make sure the ink cartridges are properly installed

1. Make sure the product is turned on.

2. Open the ink cartridge access door by lifting from the front right of the product, until

the door locks into place.

NOTE: Wait until the print carriage stops moving before proceeding.

3. Make sure the ink cartridges are installed in the correct slots.

Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color.

4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down.

5. Press down on any cartridges that are sticking up. They should snap down into place.

6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error has gone away.

• If the error has gone away, stop troubleshooting here. The error has been

resolved.

• If the error has not gone away, proceed to the next step.

• If none of the ink cartridges were sticking up, proceed to the next step.

7. Locate the ink cartridge that is indicated in the error , and then press the tab on the ink cartridge to release it from the slot.

8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted.

9. Remove the ink cartridge from the slot.

10. Gently bend the tab away from the ink cartridge.

CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5

inches).

11. Reinstall the ink cartridge. It should now snap down into place.

12. Close the ink cartridge access door, and check if the error has gone away.

13. If you still receive the error, turn the product off, and then on again.

92 Maintain and troubleshoot

Software installation suggestions

Check the computer system

• Make sure that your computer is running one of the supported operating systems.

• Make sure that the computer meets at least the minimum system requirements.

• In the Windows device manager, make sure that the USB drivers have not been disabled.

• If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to perform a clean uninstallation of the device driver. Restart your computer, and reinstall the device driver.

Verify installation preliminaries

• Make sure to use the installation CD that contains the correct installation software for your operating system.

• Before installing software, make sure that all other programs are closed.

• If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter.

• If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the device driver from the HP Web site (

www.hp.com/support).

NOTE: After correcting any problems, run the installation program again.

Solve network problems

General network troubleshooting

• If you are unable to install the device software, verify that:

programs, and firewalls, are closed or disabled for computers running Windows.

◦ Make sure the device is installed on the same subnet as the computers that will

be using the device.

◦ If the installation program cannot discover the device, print the network

configuration page and enter the IP address manually in the installation program. For more information, see

• If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address:

◦ Print the device’s network configuration page. ◦ Click Start, then click Printers or Printers and Faxes.

- Or Click Start, click Control Panel, and then double-click Printers.

◦ Right-click the device icon, click Properties, and then click the Ports tab. ◦ Select the TCP/IP port for the device, and then click Configure Port.

Understand the network configuration status report.

Troubleshoot installation issues 93

Chapter 4

◦ Compare the IP address listed in the dialog box and make sure it matches the IP

◦ Click OK twice to save the settings and close the dialog boxes.

Problems connecting to a wired network

• If the Network light on the device control panel does not turn on, make sure that all of the “General network troubleshooting” conditions are met.

• Though it is not recommended that you assign the device with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so.

To reset the device's network settings

1. Press and hold

release Power light is on.

2. Press the network settings have been reset.

Clear jams

Occasionally, media jams during a job. Try the following remedies before you attempt to clear the jam.

• Make sure that you are printing with media that meets specifications. For more information, see

• Make sure to print with media that is not wrinkled, folded, or damaged.

• Make sure that the input trays are loaded correctly and are not too full. For more information, see

•

Clear a jam in the device Tips for avoiding jams

•

address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page.

(Network button), press (Resume button) three times, and

(Network button). The Power light blinks for a few seconds. Wait until the

(Network button), to print the network configuration page and verify that

Select print media.

Load media.

94 Maintain and troubleshoot

Clear a jam in the device

To clear a jam

1. Remove all media from the output tray.

CAUTION: Trying to clear a paper jam from the front of the device can damage

the print mechanism. Always access and clear paper jams through the rear access panel.

2. Check the rear access panel. a. Push the left side of the rear access panel to the right, and then pull the panel

towards you.

b. Locate any jammed media inside the device, grasp it with both hands and then

pull it towards you.

c. Reinsert the rear access panel into the device.

3. Open the top cover. If there is paper remaining inside the device, ensure the carriage

has moved to the right of the device, free any paper scraps or wrinkled media, and pull the media towards you through the top of the device.

WARNING! Do not reach into the device when it is on and the carriage is stuck. When you open the top cover, the carriage should return to its position on the right side of the device. If it does not move to the right, turn off the device before you remove any jam.

4. After clearing the jam, close all covers, turn on the device (if you turned it off) and resend the print job.

Tips for avoiding jams

• Make sure that nothing is blocking the paper path.

• Do not overload the trays. For more information, see

supported media.

• Load paper properly and when the device is not printing. For more information, see

Load media.

• Do not use media that is curled or crumpled.

• Always use media that conforms with specifications. For more information, see

print media.

Understand specifications for

Select

Clear jams 95

Chapter 4

• Make sure the output tray is not overly full.

• Make sure the media guide are adjusted snugly against the media, but do not crinkle or bend the media.

Errors (Windows)

• Printhead Problem - The printhead appears to be missing or damaged Incompatible Printhead

• Printhead problem and advanced printhead maintenance

• Device Disconnected

• Ink Alert

• Cartridge Problem

• Paper Mismatch

• The cartridge cradle cannot move

• Paper Jam

• The printer is out of paper.

• Incompatible Cartridge(s)

• Printer Offline

• Printer Paused

• Document failed to print

• Ink Service Capacity Warning

• Previously used genuine HP cartridge

• General printer error

•

Printhead Problem - The printhead appears to be missing or damaged

Use the following to correct the error:

Advanced printhead maintenance

Incompatible Printhead

The printhead installed is not intended for use in this printer, or it may be damaged

Use the following to correct the error:

•

Advanced printhead maintenance Supplies

•

Printhead problem and advanced printhead maintenance

This section covers the following topics:

•

Printhead problem - The following printhead has a problem Advanced printhead maintenance

•

96 Maintain and troubleshoot

HP OFFICEJET 7000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

1 Get started

Find other resources for the product

Find the device model number

Accessibility

Understand the device parts

Front view

Control panel

Back view

Connection information

Turn off the device

Eco-Tips

2 Use the device

Select print media

Recommended papers for printing

Recommended papers for photo printing

Tips for selecting and using print media

Understand specifications for supported media

Understand supported sizes

Understand supported media types and weights

Set minimum margins

Load media

Change print settings

To change settings from an application for current jobs (Windows)

To change default settings for all future jobs (Windows)

To change settings (Mac OS X)

Print on special and custom-sized media

Print borderless

To print a borderless document (Windows)

To print a borderless document (Mac OS X)

Print a Web page (Windows only)

Cancel a print job

3 Configure and manage

Manage the device

Monitor the device

Administer the device

Use device management tools

Embedded Web server

To open the embedded Web server

Embedded Web server pages

Toolbox (Windows)

Open the Toolbox

Toolbox tabs

Network Toolbox

Use the HP Solution Center (Windows)

HP Utility (Mac OS X)

Open the HP Utility

HP Utility

Understand the printer status page

Understand the network configuration status report

Configure the device (Windows)

Direct connection

To install the software before connecting the device (recommended)

To connect the device before installing the software

To share the device on a locally shared network

Network connection

Install the device on a network

Install the device software on client computers

Install the printer driver using Add Printer

Configure the device (Mac OS X)

To install the software for network or direct connection

To share the device on a locally shared network

Configure your firewall to work with HP devices (Windows only)

Advanced firewall information

Uninstall and reinstall the software

4 Maintain and troubleshoot

Work with ink cartridges

Information on ink cartridges and the printhead

Check the estimated ink levels

Replace the ink cartridges

Usage information collection

Print and evaluate a print quality report

To print a print quality report

To evaluate the Print Quality Diagnostic Page

Ink Levels

Good color bars