HP LaserJet P2035, LaserJet P2055 service manual

HP LaserJet P2050 and P2030 Series Printers

Service Manual

HP LaserJet P2030 Series and HP LaserJet P2050 Series Printers

Service Manual

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Part number: CE457-90980

Edition 1, 10/2008

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Table of contents

1 Product basics

Product comparison ............................................................................................................................. 2

HP LaserJet P2050 Series Printers ..................................................................................... 2

HP LaserJet P2030 Series Printers ..................................................................................... 3

Product features ................................................................................................................................... 4

HP LaserJet P2050 Series Printers ..................................................................................... 4

HP LaserJet P2030 Series Printers .................................................................................... 5

Product walkaround .............................................................................................................................. 6

HP LaserJet P2050 Series Printers ..................................................................................... 6

Front view ............................................................................................................ 6

Rear view ............................................................................................................ 7

Interface ports ..................................................................................................... 8

Model and serial number label ............................................................................ 8

HP LaserJet P2030 Series Printers ..................................................................................... 9

Front view ............................................................................................................ 9

Rear view .......................................................................................................... 10

Interface ports ................................................................................................... 11

Model and serial-number label location ............................................................ 12

Supported product software ............................................................................................................... 13

Software included with the product .................................................................................... 13

Software installation types for Windows ............................................................ 13

Macintosh software ........................................................................................... 13

Supported printer drivers for Windows (HP LaserJet P2050 Series Printers) ................... 13

Supported printer drivers for Windows (HP LaserJet P2030 Series Printers) ................... 13

Supported printer drivers for Macintosh (HP LaserJet P2050 Series Printers only) .......... 13

Supported printer drivers for Macintosh (HP LaserJet P2030 Series Printers only) .......... 14

Other software provided .................................................................................................... 14

Software for Windows ....................................................................................... 14

HP ToolboxFX (HP LaserJet P2050 Series Printers only) ............... 14

Status Alerts software (HP LaserJet P2030 Series Printers only) .................... 14

Software for networks ....................................................................................... 14

HP Web Jetadmin ............................................................................ 14

Embedded Web server (HP LaserJet P2055dn, HP LaserJet

P2055x, and HP LaserJet P2035n printers only). ............................ 14

ENWW iii

System minimum requirements .......................................................................................................... 16

Connectivity ........................................................................................................................................ 17

2 Control panel

Control panel (HP LaserJet P2050 Series Printers only) ................................................................... 22

Control panel (HP LaserJet P2030 Series Printers only) ................................................................... 30

Software for other operating systems ............................................................... 15

Windows requirements ...................................................................................................... 16

Macintosh requirements .................................................................................................... 16

Supported networks (HP LaserJet P2050 Series Printers) ................................................ 17

Supported network (HP LaserJet P2030 Series Printers) ................................................. 18

Control-panel layout ........................................................................................................... 22

Use the control-panel menus ............................................................................................. 23

Use the menus .................................................................................................. 23

Reports menu .................................................................................................................... 24

System setup menu ........................................................................................................... 25

Service menu ..................................................................................................................... 27

Network config. menu (HP LaserJet P2055dn and HP LaserJet P2055x only) ................. 28

3 Paper and print media

Supported paper and print media ....................................................................................................... 32

Paper for the HP LaserJet P2050 Series Printers ............................................................. 32

Paper for the HP LaserJet P2030 Series Printers ............................................................. 34

Load paper and print media ............................................................................................................... 38

Load trays ......................................................................................................................... 38

Configure trays ................................................................................................................................... 43

Configure trays (HP LaserJet P2050 Series Printers only) ................................................ 43

Configure trays (HP LaserJet P2030 Series Printers only) ............................................... 43

Use paper output options .................................................................................................................. 44

Print to the top (standard) output bin ................................................................................. 44

Supported paper and print media sizes ............................................................ 32

Supported paper and print media types ............................................................ 33

Tray and bin capacity ........................................................................................ 34

Supported paper and print media sizes ............................................................ 34

Supported paper and print media types ............................................................ 36

Tray and bin capacity ........................................................................................ 37

Paper orientation for loading trays ................................................................... 38

Tray 1 ................................................................................................................ 39

Tray 2 ................................................................................................................ 40

Load A6-size paper .......................................................................... 40

Optional Tray 3 (HP LaserJet P2050 Series Printers only) ............................... 41

Load A6-size paper .......................................................................... 41

Manual feed ...................................................................................................... 42

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Print to the straight-through paper path (rear output) ........................................................ 45

4 Manage and maintain

Print the information pages ............................................................................................................... 48

Print the information pages (HP LaserJet P2050 Series Printers only) ............................. 48

Print the information pages (HP LaserJet P2030 Series Printers only) ............................. 48

Use the HP ToolboxFX software (HP LaserJet P2050 Series Printers only) ..................................... 50

View HP ToolboxFX ........................................................................................................... 50

Status ................................................................................................................................. 51

Alerts .................................................................................................................................. 52

Help ................................................................................................................................... 52

Device Settings .................................................................................................................. 53

Network Settings ................................................................................................................ 55

Shop for Supplies .............................................................................................................. 55

Other Links ........................................................................................................................ 55

Manage a network product ................................................................................................................. 57

Embedded Web server (HP LaserJet P2055dn, HP LaserJet P2055x, and HP LaserJet

P2035n only) ...................................................................................................................... 57

Use HP Web Jetadmin software ........................................................................................ 58

Use security features ......................................................................................................... 58

Manage supplies ................................................................................................................................ 59

Supplies life ....................................................................................................................... 59

Demo page ........................................................................................................ 48

Configuration page ............................................................................................ 49

Supplies Status page ........................................................................................ 49

Event log ........................................................................................................... 51

Set up Status Alerts .......................................................................................... 52

Set up E-mail Alerts .......................................................................................... 52

Device Information ............................................................................................ 53

Paper Handling ................................................................................................. 54

Printing .............................................................................................................. 54

PCL6 ................................................................................................................. 54

PCL5c ............................................................................................................... 54

PostScript .......................................................................................................... 54

Print quality ....................................................................................................... 54

Paper Types ...................................................................................................... 55

System Setup .................................................................................................... 55

Troubleshooting ................................................................................................ 55

Open the embedded Web server ...................................................................... 57

Status tab .......................................................................................................... 57

Settings tab ....................................................................................................... 58

Networking tab .................................................................................................. 58

Links .................................................................................................................. 58

Secure the embedded Web server ................................................................... 58

ENWW v

Manage the print cartridge ................................................................................................. 59

Print-cartridge storage ....................................................................................... 59

Use genuine HP print cartridges ....................................................................... 59

HP policy on non-HP print cartridges ................................................................ 59

Print-cartridge authentication ............................................................................ 59

HP fraud hotline and Web site .......................................................................... 59

Replace supplies and parts ................................................................................................................ 61

Supply replacement guidelines .......................................................................................... 61

Redistribute toner .............................................................................................................. 61

Change the print cartridge ................................................................................................. 62

Install memory (HP LaserJet P2050 Series Printers only) ................................................................. 64

Install product memory ...................................................................................................... 64

Check DIMM installation .................................................................................................... 67

Save resources (permanent resources) ........................................................................... 67

Enable memory for Windows ............................................................................................. 68

Clean the product ............................................................................................................................... 69

Clean the print-cartridge area ............................................................................................ 69

Clean the paper path (HP LaserJet P2050 Series Printers only) ...................................... 70

Clean the paper path (HP LaserJet P2030 Series Printers only) ...................................... 70

Clean the Tray 1 pickup roller ............................................................................................ 71

Clean the Tray 2 pickup roller ............................................................................................ 75

5 Theory of operation

Introduction ......................................................................................................................................... 80

Internal components ........................................................................................................................... 81

Timing ................................................................................................................................................. 83

Engine control system ........................................................................................................................ 84

DC controller ...................................................................................................................... 85

Low-voltage power supply ................................................................................................. 85

High-voltage power supply ................................................................................................ 86

Laser/scanner system ........................................................................................................................ 88

Laser failure detection ....................................................................................................... 89

Image-formation system ..................................................................................................................... 90

Pickup/feed/delivery system ............................................................................................................... 94

Jam detection .................................................................................................................... 95

6 Removal and replacement

Introduction ......................................................................................................................................... 98

Removal and replacement strategy ................................................................................................... 98

Electrostatic discharge ....................................................................................................................... 98

Required tools ................................................................................................................................... 99

Before performing service ................................................................................................................ 100

After performing service ................................................................................................................... 100

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Post-service test ............................................................................................................................... 101

Print-quality test ............................................................................................................... 101

Print cartridge ................................................................................................................................... 102

Tray 2 cassette ................................................................................................................................. 103

Rollers and pads .............................................................................................................................. 104

Pickup roller; Tray 1 ......................................................................................................... 104

Pickup roller assembly; Tray 2 ......................................................................................... 107

Separation-pad assembly; Tray 2 .................................................................................... 110

Transfer roller .................................................................................................................. 111

External panels, covers, and doors .................................................................................................. 114

DIMM door (HP LaserJet P2050 Series only) .................................................................. 114

Right cover ....................................................................................................................... 115

Reinstall the right cover ................................................................................... 117

Left cover ......................................................................................................................... 118

Rear cover, rear door, and duplex-paper-feed assembly ................................................ 120

Top-cover assembly ........................................................................................................ 124

Cartridge-door assembly and front cover ........................................................................ 127

Reinstall the cartridge-door assembly and front cover .................................... 129

Internal assemblies .......................................................................................................................... 130

Formatter PCA; HP LaserJet P2030 Series .................................................................... 130

Formatter PCA; HP LaserJet P2050 Series .................................................................... 132

Paper-pickup-gear assembly ........................................................................................... 134

Reinstall the paper-pickup-gear assembly ...................................................... 135

Cartridge-door switch ....................................................................................................... 137

Tray 1 pickup solenoid ..................................................................................................... 138

Fan ................................................................................................................................... 140

Reverse-sensor assembly; HP LaserJet P2050 Series ................................................... 142

Power-switch assembly ................................................................................................... 144

Connecting PCA .............................................................................................................. 147

Inlet-cable assembly ........................................................................................................ 150

Registration assembly ..................................................................................................... 152

Laser/scanner assembly .................................................................................................. 156

Fuser ................................................................................................................................ 158

Reinstall the fuser ........................................................................................... 162

Engine controller unit (ECU) ............................................................................................ 163

Reinstall the ECU ............................................................................................ 170

Paper-feed-guide assembly ............................................................................................. 172

Main motor ....................................................................................................................... 174

Face-down-drive or duplexing-paper-feed assembly ....................................................... 177

Duplex solenoid; HP LaserJet P2050 Series ................................................................... 180

Paper-retaining-delivery assembly .................................................................................. 181

7 Solve problems

ENWW vii

Solve general problems .................................................................................................................... 186

Troubleshooting checklist ................................................................................................ 186

Factors that affect product performance .......................................................................... 187

Basic problem solving ...................................................................................................... 188

Menu map (HP LaserJet P2050 Series Printers only) ...................................................................... 190

Troubleshooting process .................................................................................................................. 191

Pre-troubleshooting checklist .......................................................................................... 191

Tools for troubleshooting .................................................................................................................. 193

Continuous self-test (HP LaserJet P2050 Series only) .................................................... 193

Half self-test functional check .......................................................................................... 193

Drum rotation functional check ....................................................................................... 193

Heating element check .................................................................................................... 194

High-voltage contacts check ............................................................................................ 194

Checking the print cartridge contacts ............................................................ 194

Component locations ....................................................................................................... 196

Problem-solve diagrams ................................................................................................................... 202

Repetitive image defect ruler ........................................................................................... 202

Engine controller PCA ..................................................................................................... 203

Major components ........................................................................................................... 205

PCAs ................................................................................................................................ 206

General timing chart ........................................................................................................ 207

Circuit diagram ................................................................................................................. 207

Status-light patterns (HP LaserJet P2030 Series Printers only) ....................................................... 209

Status-alert messages (HP LaserJet P2030 Series Printers only) ................................................... 215

Interpret control-panel messages (HP LaserJet P2050 Series Printers only) .................................. 219

Control-panel messages .................................................................................................. 219

Event-log messages ......................................................................................................................... 227

Print the event log (HP LaserJet P2050 Series Printers only) ......................................... 227

Print an event log (HP LaserJet P2030 Series Printers only) .......................................... 227

Event log messages ........................................................................................................ 227

Paper-handling problems ................................................................................................................. 229

Jams ................................................................................................................................ 229

Common causes of jams ................................................................................. 229

Jam locations .................................................................................................. 230

Clear jams ....................................................................................................... 230

Internal areas .................................................................................. 230

Input trays ....................................................................................... 235

Output bins ..................................................................................... 239

Solve image-quality problems .......................................................................................................... 241

Printed page is different from what appeared onscreen .................................................. 241

Image defect examples .................................................................................................... 242

Light print or faded .......................................................................................... 242

Toner specks ................................................................................................... 243

Dropouts .......................................................................................................... 243

viii ENWW

Vertical lines .................................................................................................... 243

Gray background ............................................................................................. 243

Toner smear .................................................................................................... 244

Loose toner ..................................................................................................... 244

Vertical repetitive defects ................................................................................ 244

Misformed characters ...................................................................................... 244

Page skew ....................................................................................................... 245

Curl or wave .................................................................................................... 245

Wrinkles or creases ......................................................................................... 245

Toner scatter outline ....................................................................................... 246

Solve print-quality problems ............................................................................................................. 247

Print-quality problems associated with paper .................................................................. 247

Print-quality problems associated with the environment .................................................. 247

Print-quality problems associated with jams .................................................................... 247

Solve performance problems ........................................................................................................... 248

Solve connectivity problems ............................................................................................................. 249

Solve direct-connect problems ........................................................................................ 249

Solve network problems .................................................................................................. 249

Service mode functions .................................................................................................................... 250

Secondary service menu (HP LaserJet P2050 Series Printers only) .............................. 250

Open the secondary service menu ................................................................. 250

Secondary service menu structure .................................................................. 250

Engine resets ................................................................................................................... 251

Engine test page ............................................................................................. 251

Restore defaults .............................................................................................. 251

NVRAM initialization (HP LaserJet P2050 Series Printers only) ..................... 251

8 Parts and diagrams

Order parts, accessories, and supplies ............................................................................................ 254

Part numbers .................................................................................................................................... 255

Paper-handling accessories ............................................................................................ 255

Print cartridges ................................................................................................................. 255

Memory ............................................................................................................................ 255

Cables and interfaces ...................................................................................................... 255

Whole unit replacement ................................................................................................... 256

Screws .............................................................................................................................................. 257

How to use the parts lists and diagrams .......................................................................................... 258

External covers, panels, and doors .................................................................................................. 260

HP LaserJet P2035 .......................................................................................................... 260

HP LaserJet P2055 .......................................................................................................... 262

Internal components ......................................................................................................................... 264

Internal components 1 of 5 .............................................................................................. 264

Internal components 2 of 5 .............................................................................................. 266

ENWW ix

Internal components 3 of 5 .............................................................................................. 268

Internal components 4 of 5 .............................................................................................. 270

Internal components 5 of 5 .............................................................................................. 272

Alphabetical parts list ....................................................................................................................... 274

Numerical parts list ........................................................................................................................... 277

Appendix A Service and support

Hewlett-Packard limited warranty statement .................................................................................... 282

Print cartridge limited warranty statement ........................................................................................ 283

End User License Agreement .......................................................................................................... 284

Customer self-repair warranty service .............................................................................................. 286

Customer support ............................................................................................................................. 287

HP maintenance agreements ........................................................................................................... 288

On-site service agreements ............................................................................................. 288

Next-day on-site service .................................................................................. 288

Weekly (volume) on-site service ..................................................................... 288

Repack the product .......................................................................................................... 288

Extended warranty ........................................................................................................... 289

Appendix B Specifications

Physical specifications ..................................................................................................................... 292

Electrical specifications .................................................................................................................... 292

Acoustic emissions ........................................................................................................................... 293

Operating environment ..................................................................................................................... 293

Appendix C Regulatory information

FCC regulations ............................................................................................................................... 296

Declaration of conformity .................................................................................................................. 297

Declaration of conformity ................................................................................................. 297

Safety statements ............................................................................................................................. 298

Laser safety ..................................................................................................................... 298

Canadian DOC regulations .............................................................................................. 298

VCCI statement (Japan) .................................................................................................. 298

Power cord statement (Japan) ......................................................................................... 298

EMI statement (Korea) ..................................................................................................... 298

Laser statement for Finland ............................................................................................. 299

Substances Table (China) ............................................................................................... 300

Index ................................................................................................................................................................. 301

x ENWW

1 Product basics

Product comparison

●

Product features

●

Product walkaround

●

Supported product software

●

System minimum requirements

●

Connectivity

●

ENWW 1

Product comparison

HP LaserJet P2050 Series Printers

HP LaserJet P2055d printer

CE457A

Prints up to 35 pages per minute (ppm)

●

on Letter size paper and 33 ppm on A4 size paper

Contains 64 megabytes (MB) of random

●

access memory (RAM) and is expandable to 320 MB.

HP print cartridge, rated for up to 2,300

●

pages

Tray 1 holds up to 50 sheets

●

Tray 2 holds up to 250 sheets

●

HP LaserJet P2055dn printer

CE459A

Has the same features as the HP LaserJet P2035d model printer, plus the following:

Gigabit networking port

●

HP Jetdirect print server/networking

●

solution

Contains 128 MB RAM and is

●

expandable to 384 MB.

HP LaserJet P2055x printer

CE460A

Has the same features as the HP LaserJet P2035dn model printer, plus the following:

500-sheet input tray (Tray 3)

●

125-sheet face-down output bin

●

Straight-through output path

●

2-line control-panel display

●

Hi-speed USB 2.0 port

●

One open dual inline memory module

●

(DIMM) slot

2 Chapter 1 Product basics ENWW

HP LaserJet P2030 Series Printers

HP LaserJet P2035 printer

CE461A

Prints up to 30 pages per minute (ppm) on Letter-size paper and

●

30 ppm on A4-size paper

Contains 16 megabytes (MB) of random access memory (RAM).

●

HP print cartridge, rated for up to 2,300 pages

●

Tray 1 holds up to 50 sheets

●

Tray 2 holds up to 250 sheets

●

125-sheet face-down output bin

●

Straight-through output path

●

Hi-speed USB 2.0 port

●

HP LaserJet P2035n printer

CE462A

Has the same features as the HP LaserJet P2035 model, with the following differences:

10/100 networking port

●

No parallel port

●

Parallel port

ENWW Product comparison 3

Product features

HP LaserJet P2050 Series Printers

Feature Description

Performance

User interface

Printer drivers

Resolution

Fonts

600 MHz processor

●

2-line display

●

HP ToolboxFX (a Web-based status and problem-solving tool)

●

Windows® and Macintosh printer drivers

●

Embedded Web server to access support and order supplies (for network-connected models

●

only)

HP PCL 6 (included on CD)

●

HP PCL 5c Universal Print Driver for Windows (HP UPD PCL 5c) (available for download from

●

the Web)

HP postscript emulation Universal Print Driver for Windows (HP UPD PS) (available for

●

download from the Web)

XML Paper Specification (XPS) Driver (available for download from the Web)

●

FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of

●

business text and graphics

ProRes 1200—produces 1200-dpi printing for the best quality in line art and graphic images

●

600 dpi—provides the fastest printing

●

45 internal scalable fonts available for PCL and 35 for HP postscript emulation

●

80 device-matching screen fonts in TrueType format available with the software solution

●

Accessories

Connectivity

Supplies

Supported operating systems

Accessibility

500-sheet input tray

●

HP Jetdirect external print server

●

Hi-Speed USB 2.0 connection

●

Gigabit networking connection (HP LaserJet P2055dn and HP LaserJet P2055x only)

●

The supplies status page contains information about toner level, page count, and estimated

●

pages remaining.

The product checks for an authentic HP print cartridge at installation.

●

Integration with HP Sure Supply Web site for replacement-cartridge reordering

●

Microsoft

●

Macintosh OS X V10.3, V10.4, and V10.5

●

Novell NetWare (TCP/IP only) (HP LaserJet P2055dn and HP LaserJet P2055x only)

●

The online user guide is compatible with text screen-readers.

●

The print cartridge can be installed and removed by using one hand.

●

All doors can be opened by using one hand.

●

Media can be loaded in Tray 1 by using one hand.

●

Windows® 2000, Windows® Server 2003, Windows® XP, and Windows Vista™

4 Chapter 1 Product basics ENWW

HP LaserJet P2030 Series Printers

Feature Description

Performance

User interface

Printer drivers

Resolution

Fonts

Connectivity

Supplies

266 MHz processor

●

2-button, 6 LED control panel

●

Windows® and Macintosh printer drivers

●

Embedded Web server to access support and order supplies (for network-connected models

●

only)

Host-based printer drivers for Windows and Macintosh, included on the product CD

●

HP UPD PCL 5c printer driver (available for download from the Web)

●

XML Paper Specification (XPS) printer driver (available for download from the Web)

●

FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of

●

business text and graphics

600 dpi—provides the fastest printing

●

45 internal scalable fonts

●

80 device-matching screen fonts in TrueType format available with the software solution

●

Hi-Speed USB 2.0 connection

●

Parallel connection (HP LaserJet P2035 printer only)

●

10/100 networking port (HP LaserJet P2035n printer only)

●

The supplies status page contains information about toner level, page count, and estimated

●

pages remaining.

Accessories

Supported operating systems

Accessibility

The product checks for an authentic HP print cartridge at installation.

●

Integration with HP Sure Supply Web site for replacement-cartridge reordering

●

HP Jetdirect external print server

●

Microsoft

●

Macintosh OS X V10.3, V10.4, and V10.5

●

The online user guide is compatible with text screen-readers.

●

The print cartridge can be installed and removed by using one hand.

●

All doors can be opened by using one hand.

●

Media can be loaded in Tray 1 by using one hand.

●

Windows® 2000, Windows® Server 2003, Windows® XP, and Windows Vista™

ENWW Product features 5

Product walkaround

HP LaserJet P2050 Series Printers

Front view

1 Tray 1 (pull to open)

2 Top output bin

3 Control panel

4 Print-cartridge-door release button

5 On/off switch

6 Optional Tray 3 (included with the HP LaserJet P2055x printer)

7 Tray 2

8 Print-cartridge door

6 Chapter 1 Product basics ENWW

Rear view

1 Jam-release door (pull the green handle to open)

2 Straight-through paper path (pull to open)

3 DIMM cover (provides access to the DIMM slot)

4 Interface ports

5 Rear duplex jam-release door

6 Power connection

7 Slot for a cable-type security lock

ENWW Product walkaround 7

Interface ports

1 Hi-Speed USB 2.0 connection, for connecting directly to a computer

2 Gigabit networking connection (10/100/1000 networking port)

Model and serial number label

The label that contains the model and serial numbers is on the outside of the rear output door (straightthrough paper path).

8 Chapter 1 Product basics ENWW

HP LaserJet P2030 Series Printers

Front view

1 Tray 1 (pull to open)

2 Top output bin

3 Control panel

4 Print-cartridge-door release button

5 On/off switch

6 Tray 2

7 Print-cartridge door

ENWW Product walkaround 9

Rear view

1 Jam-release door (pull the green handle to open)

2 Straight-through paper path (pull to open)

3 Interface ports

4 Power connection

5 Slot for a cable-type security lock

10 Chapter 1 Product basics ENWW

Interface ports

Figure 1-1 HP LaserJet P2035 printer

1 Hi-Speed USB 2.0 port

2 Parallel port

Figure 1-2 HP LaserJet P2035n printer

1 Hi-Speed USB 2.0 port

2 10/100 network port

ENWW Product walkaround 11

Model and serial-number label location

The label that contains the model and serial numbers is on the rear of the product.

12 Chapter 1 Product basics ENWW

Supported product software

Software included with the product

There are several options for completing a recommended install. Easy Install will complete the installation with default settings. Advanced Install allows you to select custom settings and choose the components that are installed.

Software installation types for Windows

You can choose from the following types of software installations:

Recommended Installation . This method installs the full set of drivers and software, including

●

status, alerting, and troubleshooting tools. This method is recommended for computers in a directconnect or a home/small network environment.

Express Installation. This method installs the minimum set of drivers and software. This method

●

is recommended for servers or computers in a network environment.

Macintosh software

HP Printer Utility

●

Supported printer drivers for Windows (HP LaserJet P2050 Series Printers)

HP PCL 6 (on the product CD)

●

HP PCL 5c Universal Print Driver (HP UPD PCL 5c) (available for download from the Web)

●

HP postscript emulation Universal Print Driver (HP UPD PS) (available for download from the Web)

●

XPS (XML Paper Specification) driver (available for download from the Web)

●

The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.

NOTE: For more information about the UPD, see www.hp.com/go/upd.

Supported printer drivers for Windows (HP LaserJet P2030 Series Printers)

The product features a host-based printer driver.

The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.

Supported printer drivers for Macintosh (HP LaserJet P2050 Series Printers only)

The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.

The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features. Use the Apple PostScript printer driver that comes with the computer.

ENWW Supported product software 13

Supported printer drivers for Macintosh (HP LaserJet P2030 Series Printers only)

The HP installer provides a printer driver and the HP Printer Utility for use with Macintosh computers.

Other software provided

Software for Windows

HP ToolboxFX (HP LaserJet P2050 Series Printers only)

HP ToolboxFX is a software program that you can use for the following tasks:

Checking the product status

●

Checking the supplies status and ordering supplies online

●

Setting up alerts

●

Setting up e-mail notification for certain product and supplies events

●

Viewing and changing product settings

●

Viewing product documentation

●

Gaining access to troubleshooting and maintenance tools

●

You can view HP ToolboxFX when the product is directly connected to your computer or is connected to a network. HP ToolboxFX is installed as part of the basic installation (recommended).

Status Alerts software (HP LaserJet P2030 Series Printers only)

The Status Alerts software provides information about the current status of the product.

The software also provides pop-up alerts when certain events occur, such as an empty tray or a problem with the product. The alert includes information about solving the problem.

Software for networks

HP Web Jetadmin

HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be installed only on the system administrator’s computer.

To download a current version of HP Web Jetadmin and for the latest list of supported host systems,

www.hp.com/go/webjetadmin.

go to

When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later) by navigating to the HP Web Jetadmin host.

Embedded Web server (HP LaserJet P2055dn, HP LaserJet P2055x, and HP LaserJet P2035n printers only).

The device is equipped with an embedded Web server, which provides access to information about device and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, Apple Safari, or Firefox.

14 Chapter 1 Product basics ENWW

The embedded Web server resides on the device. It is not loaded on a network server.

The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page,

Print the information pages on page 48.)

see

For a complete explanation of the features and functionality of the embedded Web server, see

Embedded Web server (HP LaserJet P2055dn, HP LaserJet P2055x, and HP LaserJet P2035n only) on page 57.

Software for other operating systems

OS Software

UNIX To download the HP UNIX modelscripts, follow these steps.

1. Go to

2. Type the name of the product in the product name box.

3. In the list of operating systems, click UNIX.

4. Download the appropriate file or files.

Linux For information, go to www.hp.com/go/linuxprinting.

Citrix Use the printer driver provided with the product.

www.hp.com, and click Software & Driver Download.

ENWW Supported product software 15

System minimum requirements

Windows requirements

512 MB of RAM

●

350 MB of disk space

●

Macintosh requirements

256 MB of RAM

●

150 MB of disk space

●

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Connectivity

Supported networks (HP LaserJet P2050 Series Printers)

The product supports the TCP/IP network protocol. It is the most widely used and accepted networking protocol. Many networking services use this protocol. This product also supports IPv4 and IPv6. The following tables list the networking services/protocols that are supported on the product.

Table 1-1 Printing

Service name Description

port9100 (Direct Mode) The default TCP/IP printing port on the HP Jetdirect print

Line printer daemon (LPD) LPD provides line printer spooling services for TCP/IP

WS Print Use the Microsoft Web Services for Devices (WSD) Print

server, accessed by software such as HP Standard Port

systems. Use LPD services on the HP Jetdirect print server.

services supported on the HP Jetdirect print server.

Table 1-2 Network product discovery

Service name Description

SLP (Service Location Protocol) Device Discovery Protocol, used to help find and configure

multicast Domain Name Service (mDNS—also known as “Rendezvous” or “Bonjour”)

WS Discovery Allows Microsoft WS discovery protocols on the print server.

LLMNR (TCP/IP v6) Indicates whether link local multicast name resolution

NetBIOS over TCP/IP Provides communication among applications on separate

network devices. Used primarily by Microsoft-based software programs.

Device Discovery Protocol, used to help find and configure network devices. Used primarily by Apple Macintosh-based software programs.

(LLMNR) requests are responded to over IPv6.

computers within a local area network. Because the programming interface runs through TCP/IP (NBT), each computer in the network has both a NetBIOS name and an IP address relevant to a host name (even though the two names might not be the same).

DNS Client DNS domain name that the HP Jetdirect print server resides in

(for example, support.hp.com).

Table 1-3 Messaging and management

Service name Description

HTTP (hypertext transfer protocol) Allows Web browsers to communicate with embedded Web

server.

EWS (embedded Web server) Allows a user to manage the product through a Web browser.

SNMP (simple network management protocol) Used by network programs for product management. SNMP

V3 and standard MIB-II (Management Information Base) objects are supported.

ENWW Connectivity 17

Table 1-3 Messaging and management (continued)

Service name Description

Web Jetadmin (WJA) Management program that provides controlled access to

HP Jetdirect and product features.

EPC HP Easy Printer Care Software 2.0 (EPC 2.0) provides

HP Web Jetadmin-type functions for small and micro businesses with up to 15 HP LaserJet products. EPC 2.0 delivers effortless laser product upkeep and protection for your printing investment, in addition to simple, consolidated supplies replenishment.

Table 1-4 IP addressing

Service name Description

DHCP (dynamic host configuration protocol) For Automatic IP address assignment. DHCP server provides

the product with an IP address. Generally requires no user intervention for product to obtain IP address from a DHCP server.

BOOTP (bootstrap protocol) For Automatic IP address assignment. BOOTP server

Auto IP For Automatic IP address assignment. If neither a DHCP

Manual IP Manually configure the IP address on the print server by using

provides the product with an IP address. Requires the administrator to type the product MAC hardware address on the BOOTP server in order for the product to obtain an IP address from that server.

server nor a BOOTP server is present, this service allows the product to generate a unique IP address.

the product control panel or the embedded Web server.

Telnet Set configuration parameters by using the default IP address

to create a Telnet connection from your system to the HP Jetdirect print server. When configured, the print server saves the configuration when turned off and then turned on.

RARP You can configure the print server to use RARP on UNIX and

Linux systems. Use RARP to answer the print server's RARP request and supply the print server with the IP address. The RARP method allows you to only configure the IP address.

ARP/PING You can configure an HP Jetdirect print server with an IP

address using the arp command from a supported system. The workstation from which the configuration is made must be located on the same network segment as the HP Jetdirect print server.

Supported network (HP LaserJet P2030 Series Printers)

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