HP LaserJet P2030 Service Manual

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HP LaserJet P2050 and P2030 Series Printers

Service Manual

HP LaserJet P2030 Series and HP LaserJet P2050 Series Printers

Service Manual

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Adobe trademarks of Adobe Systems Incorporated.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

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Part number: CE457-90980

Edition 1, 10/2008

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Table of contents

1 Product basics

Product comparison ............................................................................................................................. 2

HP LaserJet P2050 Series Printers ..................................................................................... 2

HP LaserJet P2030 Series Printers ..................................................................................... 3

Product features ................................................................................................................................... 4

HP LaserJet P2050 Series Printers ..................................................................................... 4

HP LaserJet P2030 Series Printers .................................................................................... 5

Product walkaround .............................................................................................................................. 6

HP LaserJet P2050 Series Printers ..................................................................................... 6

Front view ............................................................................................................ 6

Rear view ............................................................................................................ 7

Interface ports ..................................................................................................... 8

Model and serial number label ............................................................................ 8

HP LaserJet P2030 Series Printers ..................................................................................... 9

Front view ............................................................................................................ 9

Rear view .......................................................................................................... 10

Interface ports ................................................................................................... 11

Model and serial-number label location ............................................................ 12

Supported product software ............................................................................................................... 13

Software included with the product .................................................................................... 13

Software installation types for Windows ............................................................ 13

Macintosh software ........................................................................................... 13

Supported printer drivers for Windows (HP LaserJet P2050 Series Printers) ................... 13

Supported printer drivers for Windows (HP LaserJet P2030 Series Printers) ................... 13

Supported printer drivers for Macintosh (HP LaserJet P2050 Series Printers only) .......... 13

Supported printer drivers for Macintosh (HP LaserJet P2030 Series Printers only) .......... 14

Other software provided .................................................................................................... 14

Software for Windows ....................................................................................... 14

HP ToolboxFX (HP LaserJet P2050 Series Printers only) ............... 14

Status Alerts software (HP LaserJet P2030 Series Printers only) .................... 14

Software for networks ....................................................................................... 14

HP Web Jetadmin ............................................................................ 14

Embedded Web server (HP LaserJet P2055dn, HP LaserJet

P2055x, and HP LaserJet P2035n printers only). ............................ 14

ENWW iii

System minimum requirements .......................................................................................................... 16

Connectivity ........................................................................................................................................ 17

2 Control panel

Control panel (HP LaserJet P2050 Series Printers only) ................................................................... 22

Control panel (HP LaserJet P2030 Series Printers only) ................................................................... 30

Software for other operating systems ............................................................... 15

Windows requirements ...................................................................................................... 16

Macintosh requirements .................................................................................................... 16

Supported networks (HP LaserJet P2050 Series Printers) ................................................ 17

Supported network (HP LaserJet P2030 Series Printers) ................................................. 18

Control-panel layout ........................................................................................................... 22

Use the control-panel menus ............................................................................................. 23

Use the menus .................................................................................................. 23

Reports menu .................................................................................................................... 24

System setup menu ........................................................................................................... 25

Service menu ..................................................................................................................... 27

Network config. menu (HP LaserJet P2055dn and HP LaserJet P2055x only) ................. 28

3 Paper and print media

Supported paper and print media ....................................................................................................... 32

Paper for the HP LaserJet P2050 Series Printers ............................................................. 32

Paper for the HP LaserJet P2030 Series Printers ............................................................. 34

Load paper and print media ............................................................................................................... 38

Load trays ......................................................................................................................... 38

Configure trays ................................................................................................................................... 43

Configure trays (HP LaserJet P2050 Series Printers only) ................................................ 43

Configure trays (HP LaserJet P2030 Series Printers only) ............................................... 43

Use paper output options .................................................................................................................. 44

Print to the top (standard) output bin ................................................................................. 44

Supported paper and print media sizes ............................................................ 32

Supported paper and print media types ............................................................ 33

Tray and bin capacity ........................................................................................ 34

Supported paper and print media sizes ............................................................ 34

Supported paper and print media types ............................................................ 36

Tray and bin capacity ........................................................................................ 37

Paper orientation for loading trays ................................................................... 38

Tray 1 ................................................................................................................ 39

Tray 2 ................................................................................................................ 40

Load A6-size paper .......................................................................... 40

Optional Tray 3 (HP LaserJet P2050 Series Printers only) ............................... 41

Load A6-size paper .......................................................................... 41

Manual feed ...................................................................................................... 42

iv ENWW

Print to the straight-through paper path (rear output) ........................................................ 45

4 Manage and maintain

Print the information pages ............................................................................................................... 48

Print the information pages (HP LaserJet P2050 Series Printers only) ............................. 48

Print the information pages (HP LaserJet P2030 Series Printers only) ............................. 48

Use the HP ToolboxFX software (HP LaserJet P2050 Series Printers only) ..................................... 50

View HP ToolboxFX ........................................................................................................... 50

Status ................................................................................................................................. 51

Alerts .................................................................................................................................. 52

Help ................................................................................................................................... 52

Device Settings .................................................................................................................. 53

Network Settings ................................................................................................................ 55

Shop for Supplies .............................................................................................................. 55

Other Links ........................................................................................................................ 55

Manage a network product ................................................................................................................. 57

Embedded Web server (HP LaserJet P2055dn, HP LaserJet P2055x, and HP LaserJet

P2035n only) ...................................................................................................................... 57

Use HP Web Jetadmin software ........................................................................................ 58

Use security features ......................................................................................................... 58

Manage supplies ................................................................................................................................ 59

Supplies life ....................................................................................................................... 59

Demo page ........................................................................................................ 48

Configuration page ............................................................................................ 49

Supplies Status page ........................................................................................ 49

Event log ........................................................................................................... 51

Set up Status Alerts .......................................................................................... 52

Set up E-mail Alerts .......................................................................................... 52

Device Information ............................................................................................ 53

Paper Handling ................................................................................................. 54

Printing .............................................................................................................. 54

PCL6 ................................................................................................................. 54

PCL5c ............................................................................................................... 54

PostScript .......................................................................................................... 54

Print quality ....................................................................................................... 54

Paper Types ...................................................................................................... 55

System Setup .................................................................................................... 55

Troubleshooting ................................................................................................ 55

Open the embedded Web server ...................................................................... 57

Status tab .......................................................................................................... 57

Settings tab ....................................................................................................... 58

Networking tab .................................................................................................. 58

Links .................................................................................................................. 58

Secure the embedded Web server ................................................................... 58

ENWW v

Manage the print cartridge ................................................................................................. 59

Print-cartridge storage ....................................................................................... 59

Use genuine HP print cartridges ....................................................................... 59

HP policy on non-HP print cartridges ................................................................ 59

Print-cartridge authentication ............................................................................ 59

HP fraud hotline and Web site .......................................................................... 59

Replace supplies and parts ................................................................................................................ 61

Supply replacement guidelines .......................................................................................... 61

Redistribute toner .............................................................................................................. 61

Change the print cartridge ................................................................................................. 62

Install memory (HP LaserJet P2050 Series Printers only) ................................................................. 64

Install product memory ...................................................................................................... 64

Check DIMM installation .................................................................................................... 67

Save resources (permanent resources) ........................................................................... 67

Enable memory for Windows ............................................................................................. 68

Clean the product ............................................................................................................................... 69

Clean the print-cartridge area ............................................................................................ 69

Clean the paper path (HP LaserJet P2050 Series Printers only) ...................................... 70

Clean the paper path (HP LaserJet P2030 Series Printers only) ...................................... 70

Clean the Tray 1 pickup roller ............................................................................................ 71

Clean the Tray 2 pickup roller ............................................................................................ 75

5 Theory of operation

Introduction ......................................................................................................................................... 80

Internal components ........................................................................................................................... 81

Timing ................................................................................................................................................. 83

Engine control system ........................................................................................................................ 84

DC controller ...................................................................................................................... 85

Low-voltage power supply ................................................................................................. 85

High-voltage power supply ................................................................................................ 86

Laser/scanner system ........................................................................................................................ 88

Laser failure detection ....................................................................................................... 89

Image-formation system ..................................................................................................................... 90

Pickup/feed/delivery system ............................................................................................................... 94

Jam detection .................................................................................................................... 95

6 Removal and replacement

Introduction ......................................................................................................................................... 98

Removal and replacement strategy ................................................................................................... 98

Electrostatic discharge ....................................................................................................................... 98

Required tools ................................................................................................................................... 99

Before performing service ................................................................................................................ 100

After performing service ................................................................................................................... 100

vi ENWW

Post-service test ............................................................................................................................... 101

Print-quality test ............................................................................................................... 101

Print cartridge ................................................................................................................................... 102

Tray 2 cassette ................................................................................................................................. 103

Rollers and pads .............................................................................................................................. 104

Pickup roller; Tray 1 ......................................................................................................... 104

Pickup roller assembly; Tray 2 ......................................................................................... 107

Separation-pad assembly; Tray 2 .................................................................................... 110

Transfer roller .................................................................................................................. 111

External panels, covers, and doors .................................................................................................. 114

DIMM door (HP LaserJet P2050 Series only) .................................................................. 114

Right cover ....................................................................................................................... 115

Reinstall the right cover ................................................................................... 117

Left cover ......................................................................................................................... 118

Rear cover, rear door, and duplex-paper-feed assembly ................................................ 120

Top-cover assembly ........................................................................................................ 124

Cartridge-door assembly and front cover ........................................................................ 127

Reinstall the cartridge-door assembly and front cover .................................... 129

Internal assemblies .......................................................................................................................... 130

Formatter PCA; HP LaserJet P2030 Series .................................................................... 130

Formatter PCA; HP LaserJet P2050 Series .................................................................... 132

Paper-pickup-gear assembly ........................................................................................... 134

Reinstall the paper-pickup-gear assembly ...................................................... 135

Cartridge-door switch ....................................................................................................... 137

Tray 1 pickup solenoid ..................................................................................................... 138

Fan ................................................................................................................................... 140

Reverse-sensor assembly; HP LaserJet P2050 Series ................................................... 142

Power-switch assembly ................................................................................................... 144

Connecting PCA .............................................................................................................. 147

Inlet-cable assembly ........................................................................................................ 150

Registration assembly ..................................................................................................... 152

Laser/scanner assembly .................................................................................................. 156

Fuser ................................................................................................................................ 158

Reinstall the fuser ........................................................................................... 162

Engine controller unit (ECU) ............................................................................................ 163

Reinstall the ECU ............................................................................................ 170

Paper-feed-guide assembly ............................................................................................. 172

Main motor ....................................................................................................................... 174

Face-down-drive or duplexing-paper-feed assembly ....................................................... 177

Duplex solenoid; HP LaserJet P2050 Series ................................................................... 180

Paper-retaining-delivery assembly .................................................................................. 181

7 Solve problems

ENWW vii

Solve general problems .................................................................................................................... 186

Troubleshooting checklist ................................................................................................ 186

Factors that affect product performance .......................................................................... 187

Basic problem solving ...................................................................................................... 188

Menu map (HP LaserJet P2050 Series Printers only) ...................................................................... 190

Troubleshooting process .................................................................................................................. 191

Pre-troubleshooting checklist .......................................................................................... 191

Tools for troubleshooting .................................................................................................................. 193

Continuous self-test (HP LaserJet P2050 Series only) .................................................... 193

Half self-test functional check .......................................................................................... 193

Drum rotation functional check ....................................................................................... 193

Heating element check .................................................................................................... 194

High-voltage contacts check ............................................................................................ 194

Checking the print cartridge contacts ............................................................ 194

Component locations ....................................................................................................... 196

Problem-solve diagrams ................................................................................................................... 202

Repetitive image defect ruler ........................................................................................... 202

Engine controller PCA ..................................................................................................... 203

Major components ........................................................................................................... 205

PCAs ................................................................................................................................ 206

General timing chart ........................................................................................................ 207

Circuit diagram ................................................................................................................. 207

Status-light patterns (HP LaserJet P2030 Series Printers only) ....................................................... 209

Status-alert messages (HP LaserJet P2030 Series Printers only) ................................................... 215

Interpret control-panel messages (HP LaserJet P2050 Series Printers only) .................................. 219

Control-panel messages .................................................................................................. 219

Event-log messages ......................................................................................................................... 227

Print the event log (HP LaserJet P2050 Series Printers only) ......................................... 227

Print an event log (HP LaserJet P2030 Series Printers only) .......................................... 227

Event log messages ........................................................................................................ 227

Paper-handling problems ................................................................................................................. 229

Jams ................................................................................................................................ 229

Common causes of jams ................................................................................. 229

Jam locations .................................................................................................. 230

Clear jams ....................................................................................................... 230

Internal areas .................................................................................. 230

Input trays ....................................................................................... 235

Output bins ..................................................................................... 239

Solve image-quality problems .......................................................................................................... 241

Printed page is different from what appeared onscreen .................................................. 241

Image defect examples .................................................................................................... 242

Light print or faded .......................................................................................... 242

Toner specks ................................................................................................... 243

Dropouts .......................................................................................................... 243

viii ENWW

Vertical lines .................................................................................................... 243

Gray background ............................................................................................. 243

Toner smear .................................................................................................... 244

Loose toner ..................................................................................................... 244

Vertical repetitive defects ................................................................................ 244

Misformed characters ...................................................................................... 244

Page skew ....................................................................................................... 245

Curl or wave .................................................................................................... 245

Wrinkles or creases ......................................................................................... 245

Toner scatter outline ....................................................................................... 246

Solve print-quality problems ............................................................................................................. 247

Print-quality problems associated with paper .................................................................. 247

Print-quality problems associated with the environment .................................................. 247

Print-quality problems associated with jams .................................................................... 247

Solve performance problems ........................................................................................................... 248

Solve connectivity problems ............................................................................................................. 249

Solve direct-connect problems ........................................................................................ 249

Solve network problems .................................................................................................. 249

Service mode functions .................................................................................................................... 250

Secondary service menu (HP LaserJet P2050 Series Printers only) .............................. 250

Open the secondary service menu ................................................................. 250

Secondary service menu structure .................................................................. 250

Engine resets ................................................................................................................... 251

Engine test page ............................................................................................. 251

Restore defaults .............................................................................................. 251

NVRAM initialization (HP LaserJet P2050 Series Printers only) ..................... 251

8 Parts and diagrams

Order parts, accessories, and supplies ............................................................................................ 254

Part numbers .................................................................................................................................... 255

Paper-handling accessories ............................................................................................ 255

Print cartridges ................................................................................................................. 255

Memory ............................................................................................................................ 255

Cables and interfaces ...................................................................................................... 255

Whole unit replacement ................................................................................................... 256

Screws .............................................................................................................................................. 257

How to use the parts lists and diagrams .......................................................................................... 258

External covers, panels, and doors .................................................................................................. 260

HP LaserJet P2035 .......................................................................................................... 260

HP LaserJet P2055 .......................................................................................................... 262

Internal components ......................................................................................................................... 264

Internal components 1 of 5 .............................................................................................. 264

Internal components 2 of 5 .............................................................................................. 266

ENWW ix

Internal components 3 of 5 .............................................................................................. 268

Internal components 4 of 5 .............................................................................................. 270

Internal components 5 of 5 .............................................................................................. 272

Alphabetical parts list ....................................................................................................................... 274

Numerical parts list ........................................................................................................................... 277

Appendix A Service and support

Hewlett-Packard limited warranty statement .................................................................................... 282

Print cartridge limited warranty statement ........................................................................................ 283

End User License Agreement .......................................................................................................... 284

Customer self-repair warranty service .............................................................................................. 286

Customer support ............................................................................................................................. 287

HP maintenance agreements ........................................................................................................... 288

On-site service agreements ............................................................................................. 288

Next-day on-site service .................................................................................. 288

Weekly (volume) on-site service ..................................................................... 288

Repack the product .......................................................................................................... 288

Extended warranty ........................................................................................................... 289

Appendix B Specifications

Physical specifications ..................................................................................................................... 292

Electrical specifications .................................................................................................................... 292

Acoustic emissions ........................................................................................................................... 293

Operating environment ..................................................................................................................... 293

Appendix C Regulatory information

FCC regulations ............................................................................................................................... 296

Declaration of conformity .................................................................................................................. 297

Declaration of conformity ................................................................................................. 297

Safety statements ............................................................................................................................. 298

Laser safety ..................................................................................................................... 298

Canadian DOC regulations .............................................................................................. 298

VCCI statement (Japan) .................................................................................................. 298

Power cord statement (Japan) ......................................................................................... 298

EMI statement (Korea) ..................................................................................................... 298

Laser statement for Finland ............................................................................................. 299

Substances Table (China) ............................................................................................... 300

Index ................................................................................................................................................................. 301

x ENWW

1 Product basics

Product comparison

●

Product features

●

Product walkaround

●

Supported product software

●

System minimum requirements

●

Connectivity

●

ENWW 1

Product comparison

HP LaserJet P2050 Series Printers

HP LaserJet P2055d printer

CE457A

Prints up to 35 pages per minute (ppm)

●

on Letter size paper and 33 ppm on A4 size paper

Contains 64 megabytes (MB) of random

●

access memory (RAM) and is expandable to 320 MB.

HP print cartridge, rated for up to 2,300

●

pages

Tray 1 holds up to 50 sheets

●

Tray 2 holds up to 250 sheets

●

HP LaserJet P2055dn printer

CE459A

Has the same features as the HP LaserJet P2035d model printer, plus the following:

Gigabit networking port

●

HP Jetdirect print server/networking

●

solution

Contains 128 MB RAM and is

●

expandable to 384 MB.

HP LaserJet P2055x printer

CE460A

Has the same features as the HP LaserJet P2035dn model printer, plus the following:

500-sheet input tray (Tray 3)

●

125-sheet face-down output bin

●

Straight-through output path

●

2-line control-panel display

●

Hi-speed USB 2.0 port

●

One open dual inline memory module

●

(DIMM) slot

2 Chapter 1 Product basics ENWW

HP LaserJet P2030 Series Printers

HP LaserJet P2035 printer

CE461A

Prints up to 30 pages per minute (ppm) on Letter-size paper and

●

30 ppm on A4-size paper

Contains 16 megabytes (MB) of random access memory (RAM).

●

HP print cartridge, rated for up to 2,300 pages

●

Tray 1 holds up to 50 sheets

●

Tray 2 holds up to 250 sheets

●

125-sheet face-down output bin

●

Straight-through output path

●

Hi-speed USB 2.0 port

●

HP LaserJet P2035n printer

CE462A

Has the same features as the HP LaserJet P2035 model, with the following differences:

10/100 networking port

●

No parallel port

●

Parallel port

ENWW Product comparison 3

Product features

HP LaserJet P2050 Series Printers

Feature Description

Performance

User interface

Printer drivers

Resolution

Fonts

600 MHz processor

●

2-line display

●

HP ToolboxFX (a Web-based status and problem-solving tool)

●

Windows® and Macintosh printer drivers

●

Embedded Web server to access support and order supplies (for network-connected models

●

only)

HP PCL 6 (included on CD)

●

HP PCL 5c Universal Print Driver for Windows (HP UPD PCL 5c) (available for download from

●

the Web)

HP postscript emulation Universal Print Driver for Windows (HP UPD PS) (available for

●

download from the Web)

XML Paper Specification (XPS) Driver (available for download from the Web)

●

FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of

●

business text and graphics

ProRes 1200—produces 1200-dpi printing for the best quality in line art and graphic images

●

600 dpi—provides the fastest printing

●

45 internal scalable fonts available for PCL and 35 for HP postscript emulation

●

80 device-matching screen fonts in TrueType format available with the software solution

●

Accessories

Connectivity

Supplies

Supported operating systems

Accessibility

500-sheet input tray

●

HP Jetdirect external print server

●

Hi-Speed USB 2.0 connection

●

Gigabit networking connection (HP LaserJet P2055dn and HP LaserJet P2055x only)

●

The supplies status page contains information about toner level, page count, and estimated

●

pages remaining.

The product checks for an authentic HP print cartridge at installation.

●

Integration with HP Sure Supply Web site for replacement-cartridge reordering

●

Microsoft

●

Macintosh OS X V10.3, V10.4, and V10.5

●

Novell NetWare (TCP/IP only) (HP LaserJet P2055dn and HP LaserJet P2055x only)

●

The online user guide is compatible with text screen-readers.

●

The print cartridge can be installed and removed by using one hand.

●

All doors can be opened by using one hand.

●

Media can be loaded in Tray 1 by using one hand.

●

Windows® 2000, Windows® Server 2003, Windows® XP, and Windows Vista™

4 Chapter 1 Product basics ENWW

HP LaserJet P2030 Series Printers

Feature Description

Performance

User interface

Printer drivers

Resolution

Fonts

Connectivity

Supplies

266 MHz processor

●

2-button, 6 LED control panel

●

Windows® and Macintosh printer drivers

●

Embedded Web server to access support and order supplies (for network-connected models

●

only)

Host-based printer drivers for Windows and Macintosh, included on the product CD

●

HP UPD PCL 5c printer driver (available for download from the Web)

●

XML Paper Specification (XPS) printer driver (available for download from the Web)

●

FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of

●

business text and graphics

600 dpi—provides the fastest printing

●

45 internal scalable fonts

●

80 device-matching screen fonts in TrueType format available with the software solution

●

Hi-Speed USB 2.0 connection

●

Parallel connection (HP LaserJet P2035 printer only)

●

10/100 networking port (HP LaserJet P2035n printer only)

●

The supplies status page contains information about toner level, page count, and estimated

●

pages remaining.

Accessories

Supported operating systems

Accessibility

The product checks for an authentic HP print cartridge at installation.

●

Integration with HP Sure Supply Web site for replacement-cartridge reordering

●

HP Jetdirect external print server

●

Microsoft

●

Macintosh OS X V10.3, V10.4, and V10.5

●

The online user guide is compatible with text screen-readers.

●

The print cartridge can be installed and removed by using one hand.

●

All doors can be opened by using one hand.

●

Media can be loaded in Tray 1 by using one hand.

●

Windows® 2000, Windows® Server 2003, Windows® XP, and Windows Vista™

ENWW Product features 5

Product walkaround

HP LaserJet P2050 Series Printers

Front view

1 Tray 1 (pull to open)

2 Top output bin

3 Control panel

4 Print-cartridge-door release button

5 On/off switch

6 Optional Tray 3 (included with the HP LaserJet P2055x printer)

7 Tray 2

8 Print-cartridge door

6 Chapter 1 Product basics ENWW

Rear view

1 Jam-release door (pull the green handle to open)

2 Straight-through paper path (pull to open)

3 DIMM cover (provides access to the DIMM slot)

4 Interface ports

5 Rear duplex jam-release door

6 Power connection

7 Slot for a cable-type security lock

ENWW Product walkaround 7

Interface ports

1 Hi-Speed USB 2.0 connection, for connecting directly to a computer

2 Gigabit networking connection (10/100/1000 networking port)

Model and serial number label

The label that contains the model and serial numbers is on the outside of the rear output door (straightthrough paper path).

8 Chapter 1 Product basics ENWW

HP LaserJet P2030 Series Printers

Front view

1 Tray 1 (pull to open)

2 Top output bin

3 Control panel

4 Print-cartridge-door release button

5 On/off switch

6 Tray 2

7 Print-cartridge door

ENWW Product walkaround 9

Rear view

1 Jam-release door (pull the green handle to open)

2 Straight-through paper path (pull to open)

3 Interface ports

4 Power connection

5 Slot for a cable-type security lock

10 Chapter 1 Product basics ENWW

Interface ports

Figure 1-1 HP LaserJet P2035 printer

1 Hi-Speed USB 2.0 port

2 Parallel port

Figure 1-2 HP LaserJet P2035n printer

1 Hi-Speed USB 2.0 port

2 10/100 network port

ENWW Product walkaround 11

Model and serial-number label location

The label that contains the model and serial numbers is on the rear of the product.

12 Chapter 1 Product basics ENWW

Supported product software

Software included with the product

There are several options for completing a recommended install. Easy Install will complete the installation with default settings. Advanced Install allows you to select custom settings and choose the components that are installed.

Software installation types for Windows

You can choose from the following types of software installations:

Recommended Installation . This method installs the full set of drivers and software, including

●

status, alerting, and troubleshooting tools. This method is recommended for computers in a directconnect or a home/small network environment.

Express Installation. This method installs the minimum set of drivers and software. This method

●

is recommended for servers or computers in a network environment.

Macintosh software

HP Printer Utility

●

Supported printer drivers for Windows (HP LaserJet P2050 Series Printers)

HP PCL 6 (on the product CD)

●

HP PCL 5c Universal Print Driver (HP UPD PCL 5c) (available for download from the Web)

●

HP postscript emulation Universal Print Driver (HP UPD PS) (available for download from the Web)

●

XPS (XML Paper Specification) driver (available for download from the Web)

●

The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.

NOTE: For more information about the UPD, see www.hp.com/go/upd.

Supported printer drivers for Windows (HP LaserJet P2030 Series Printers)

The product features a host-based printer driver.

The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.

Supported printer drivers for Macintosh (HP LaserJet P2050 Series Printers only)

The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.

The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features. Use the Apple PostScript printer driver that comes with the computer.

ENWW Supported product software 13

Supported printer drivers for Macintosh (HP LaserJet P2030 Series Printers only)

The HP installer provides a printer driver and the HP Printer Utility for use with Macintosh computers.

Other software provided

Software for Windows

HP ToolboxFX (HP LaserJet P2050 Series Printers only)

HP ToolboxFX is a software program that you can use for the following tasks:

Checking the product status

●

Checking the supplies status and ordering supplies online

●

Setting up alerts

●

Setting up e-mail notification for certain product and supplies events

●

Viewing and changing product settings

●

Viewing product documentation

●

Gaining access to troubleshooting and maintenance tools

●

You can view HP ToolboxFX when the product is directly connected to your computer or is connected to a network. HP ToolboxFX is installed as part of the basic installation (recommended).

Status Alerts software (HP LaserJet P2030 Series Printers only)

The Status Alerts software provides information about the current status of the product.

The software also provides pop-up alerts when certain events occur, such as an empty tray or a problem with the product. The alert includes information about solving the problem.

Software for networks

HP Web Jetadmin

HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be installed only on the system administrator’s computer.

To download a current version of HP Web Jetadmin and for the latest list of supported host systems,

www.hp.com/go/webjetadmin.

go to

When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later) by navigating to the HP Web Jetadmin host.

Embedded Web server (HP LaserJet P2055dn, HP LaserJet P2055x, and HP LaserJet P2035n printers only).

The device is equipped with an embedded Web server, which provides access to information about device and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, Apple Safari, or Firefox.

14 Chapter 1 Product basics ENWW

The embedded Web server resides on the device. It is not loaded on a network server.

The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page,

Print the information pages on page 48.)

see

For a complete explanation of the features and functionality of the embedded Web server, see

Embedded Web server (HP LaserJet P2055dn, HP LaserJet P2055x, and HP LaserJet P2035n only) on page 57.

Software for other operating systems

OS Software

UNIX To download the HP UNIX modelscripts, follow these steps.

1. Go to

2. Type the name of the product in the product name box.

3. In the list of operating systems, click UNIX.

4. Download the appropriate file or files.

Linux For information, go to www.hp.com/go/linuxprinting.

Citrix Use the printer driver provided with the product.

www.hp.com, and click Software & Driver Download.

ENWW Supported product software 15

System minimum requirements

Windows requirements

512 MB of RAM

●

350 MB of disk space

●

Macintosh requirements

256 MB of RAM

●

150 MB of disk space

●

16 Chapter 1 Product basics ENWW

Connectivity

Supported networks (HP LaserJet P2050 Series Printers)

The product supports the TCP/IP network protocol. It is the most widely used and accepted networking protocol. Many networking services use this protocol. This product also supports IPv4 and IPv6. The following tables list the networking services/protocols that are supported on the product.

Table 1-1 Printing

Service name Description

port9100 (Direct Mode) The default TCP/IP printing port on the HP Jetdirect print

Line printer daemon (LPD) LPD provides line printer spooling services for TCP/IP

WS Print Use the Microsoft Web Services for Devices (WSD) Print

server, accessed by software such as HP Standard Port

systems. Use LPD services on the HP Jetdirect print server.

services supported on the HP Jetdirect print server.

Table 1-2 Network product discovery

Service name Description

SLP (Service Location Protocol) Device Discovery Protocol, used to help find and configure

multicast Domain Name Service (mDNS—also known as “Rendezvous” or “Bonjour”)

WS Discovery Allows Microsoft WS discovery protocols on the print server.

LLMNR (TCP/IP v6) Indicates whether link local multicast name resolution

NetBIOS over TCP/IP Provides communication among applications on separate

network devices. Used primarily by Microsoft-based software programs.

Device Discovery Protocol, used to help find and configure network devices. Used primarily by Apple Macintosh-based software programs.

(LLMNR) requests are responded to over IPv6.

computers within a local area network. Because the programming interface runs through TCP/IP (NBT), each computer in the network has both a NetBIOS name and an IP address relevant to a host name (even though the two names might not be the same).

DNS Client DNS domain name that the HP Jetdirect print server resides in

(for example, support.hp.com).

Table 1-3 Messaging and management

Service name Description

HTTP (hypertext transfer protocol) Allows Web browsers to communicate with embedded Web

server.

EWS (embedded Web server) Allows a user to manage the product through a Web browser.

SNMP (simple network management protocol) Used by network programs for product management. SNMP

V3 and standard MIB-II (Management Information Base) objects are supported.

ENWW Connectivity 17

Table 1-3 Messaging and management (continued)

Service name Description

Web Jetadmin (WJA) Management program that provides controlled access to

HP Jetdirect and product features.

EPC HP Easy Printer Care Software 2.0 (EPC 2.0) provides

HP Web Jetadmin-type functions for small and micro businesses with up to 15 HP LaserJet products. EPC 2.0 delivers effortless laser product upkeep and protection for your printing investment, in addition to simple, consolidated supplies replenishment.

Table 1-4 IP addressing

Service name Description

DHCP (dynamic host configuration protocol) For Automatic IP address assignment. DHCP server provides

the product with an IP address. Generally requires no user intervention for product to obtain IP address from a DHCP server.

BOOTP (bootstrap protocol) For Automatic IP address assignment. BOOTP server

Auto IP For Automatic IP address assignment. If neither a DHCP

Manual IP Manually configure the IP address on the print server by using

provides the product with an IP address. Requires the administrator to type the product MAC hardware address on the BOOTP server in order for the product to obtain an IP address from that server.

server nor a BOOTP server is present, this service allows the product to generate a unique IP address.

the product control panel or the embedded Web server.

Telnet Set configuration parameters by using the default IP address

to create a Telnet connection from your system to the HP Jetdirect print server. When configured, the print server saves the configuration when turned off and then turned on.

RARP You can configure the print server to use RARP on UNIX and

Linux systems. Use RARP to answer the print server's RARP request and supply the print server with the IP address. The RARP method allows you to only configure the IP address.

ARP/PING You can configure an HP Jetdirect print server with an IP

address using the arp command from a supported system. The workstation from which the configuration is made must be located on the same network segment as the HP Jetdirect print server.

Supported network (HP LaserJet P2030 Series Printers)

18 Chapter 1 Product basics ENWW

Table 1-5 Printing

Service name Description

port9100 (Direct Mode) Printing service

Line printer daemon (LPD) Printing service

Table 1-6 Network product discovery

Service name Description

SLP (Service Location Protocol) Device Discovery Protocol, used to help find and configure

network devices. Used primarily by Microsoft-based software programs.

multicast Domain Name Service (mDNS—also known as “Rendezvous” or “Bonjour”)

Device Discovery Protocol, used to help find and configure network devices. Used primarily by Apple Macintosh-based software programs.

Table 1-7 Messaging and management

Service name Description

HTTP (hypertext transfer protocol) Allows Web browsers to communicate with embedded Web

server.

EWS (embedded Web server) Allows a user to manage the product through a Web browser.

SNMP (simple network management protocol) Used by network programs for product management. SNMP

V1, V2, and standard MIB-II (Management Information Base) objects are supported.

Table 1-8 IP addressing

Service name Description

DHCP (dynamic host configuration protocol) For Automatic IP address assignment. DHCP server provides

the product with an IP address. Generally requires no user intervention for product to obtain IP address from a DHCP server.

BOOTP (bootstrap protocol) For Automatic IP address assignment. BOOTP server

provides the product with an IP address. Requires the administrator to type the product MAC hardware address on the BOOTP server in order for the product to obtain an IP address from that server.

Auto IP For Automatic IP address assignment. If neither a DHCP

server nor a BOOTP server is present, this service allows the product to generate a unique IP address.

ENWW Connectivity 19

20 Chapter 1 Product basics ENWW

2 Control panel

Control panel (HP LaserJet P2050 Series Printers only)

●

Control panel (HP LaserJet P2030 Series Printers only)

●

ENWW 21

Control panel (HP LaserJet P2050 Series Printers only)

Control-panel layout

Use the control panel to obtain product and job status information and to configure the product.

1 2

3 4

5 6

7 8

Number Button or light Function

1 Control-panel display Shows status information, menus, help information, and error messages.

2 Up arrow Navigates to the next submenu or the next value in a menu selection list, moves

the cursor forward a single position, or increases the value of numeric items

3 OK button

4 Down arrow Navigates to the next item in the list, or decreases the value of numeric items

6 Ready light

Back button

Saves the selected value for an item

●

Performs the action that is highlighted on the control-panel display

●

Clears an error condition when the condition is clearable

●

Backs up one level in the menu tree or backs up one numeric entry

On: The product is online and ready to accept data to print.

●

Off: The product cannot accept data because it is offline (paused) or has

●

experienced an error.

Blinking: The product is processing a job.

●

8 Error light

Cancel button

Cancels the current print job

Off: The product is functioning without error.

●

Blinking: Action is required. See the control-panel display.

●

22 Chapter 2 Control panel ENWW

Use the control-panel menus

To gain access to the control-panel menus, complete the steps below.

Use the menus

1. Press OK.

2. Press the down arrow

or the up arrow to navigate the listings.

3. Press OK to select the appropriate option.

4. Press the back button

to return to the previous level.

NOTE: Asterisks that appear on the control panel note that the menu item is selected.

The following are the main menus.

Main menus (Setup menu) Reports

System setup

Service

Network config. (HP LaserJet P2055dn and HP LaserJet P2055x

only)

ENWW Control panel (HP LaserJet P2050 Series Printers only) 23

Reports menu

Use the Reports menu to print reports that provide information about the product.

Menu item Description

Demo page Prints a page that demonstrates print quality.

Menu structure Prints a map of the control-panel-menu layout. Lists the active settings for each

Config report Prints a list of all the product settings. Includes network information when the product

Supplies status Prints the status for the print cartridge, including the following information:

Network report Prints a list of all product network settings

PCL font list Prints a list of all the PCL 5c fonts that are installed

PCL 6 font list Prints a list of all the PCL 6 fonts that are installed

PS font list Prints a list of all the PostScript (PS) fonts that are installed

menu.

is connected to a network.

Estimated pages remaining

●

Part number

●

Number of pages printed

●

Service page Prints the service report

Usage page Prints a page that lists PCL 5c pages, PCL 6 pages, PS pages, pages that were

jammed or mispicked in the product; and reports the page count

24 Chapter 2 Control panel ENWW

System setup menu

Use this menu to establish basic product settings. The System setup menu has several sub-menus.

Menu item Sub-menu item Sub-menu item Description

Language Select the language for the control-panel

Quiet mode On

Off

Paper setup Def. paper size A list of available sizes

appears.

Def. paper type A list of available media types

appears.

Tray n

NOTE: n = 1, 2, or 3

Paper out action Wait forever

Paper type

Paper size

Override

Cancel

display messages and the product reports.

Enable or disable quiet mode. When quiet mode is turned on, the product prints at a slower speed. This setting is used for heavy media.

The default setting is Off.

Select the size for printing internal reports or any print job that does not specify a size.

Select the media type for printing internal reports or any print job that does not specify a type.

Select the default size and type for the tray from the list of available sizes and types.

Select how the product should react when a print job requires a size or type that is not available or when a specified tray is empty.

Select Wait forever to make the product wait until you load the correct media and press

OK. This is the default setting.

Select Override to print on a different size or type after a specified delay.

Select Cancel to automatically cancel the print job after a specified delay.

If you select either Override or Cancel, the control panel prompts you to specify the number of seconds to delay. Press the up

to increase the time, up to

arrow 3600 seconds. Press the down arrow decrease the time.

Print quality Cartridge low (1-20) The percentage threshold determines when

the product begins reporting low toner.

Print density (1–5) Select the amount of toner to apply to thicken

edges and lines.

The default setting is 3.

ENWW Control panel (HP LaserJet P2050 Series Printers only) 25

Menu item Sub-menu item Sub-menu item Description

Display contrast Medium

Darker

Darkest

Lightest

Lighter

Courier font Regular

Dark

Adjust the contrast of the LCD.

Select a version of the Courier font.

The default is Regular.

26 Chapter 2 Control panel ENWW

Service menu

Use this menu to restore default settings, clean the product, and activate special modes that affect print output.

Menu item Description

Cleaning mode Use this option to clean the product if you see toner specks or other marks on the

USB speed Sets the USB speed to High or Full. For the product to actually operate at high

Less paper curl If printed pages are consistently curled, use this option to set the product to a mode

Archive print If you are printing pages to be stored for a long time, use this option to set the product

printed output. The cleaning process removes dust and excess toner from the paper path.

When you select this item, the product prompts you to load plain paper in Tray 1 and then press OK to begin the cleaning process. Wait until the process is complete. Discard the page that prints.

speed, it must have high speed enabled and be connected to an EHCI host controller that is also operating at high speed. This menu item also does not reflect the current operating speed of the product.

The default setting is High.

that reduces curl.

The default setting is Off.

to a mode that reduces toner smearing and dusting.

The default setting is Off.

Restore defaults Sets all customized settings to the factory default values.

ENWW Control panel (HP LaserJet P2050 Series Printers only) 27

Network config. menu (HP LaserJet P2055dn and HP LaserJet P2055x only)

Use this menu to establish network configuration settings.

Menu item Description

CFG TCP/IP Access the TCP/IP menu and set TCP/IP protocol parameters.

BOOTP=YES* Enable IPv4 configuration by a BOOTP Server.

DHCP=YES* Enable IPv4 configuration by a DHCP Server. (This item only displays on the control

panel when BOOTP=NO*.

If DHCP=YES* and the print server has a DHCP lease, you can configure the following DHCP settings:

RELEASE: Select whether to release (YES) or save (NO) the current lease.

●

RENEW: Select whether to renew (YES or NO) the lease.

●

AUTO IP=YES* Automatically assign a link-local IPv4 address in the form 169.254.x.x.

To manually set an IP, specify BOOTP=NO*, DHCP=NO* and AUTO IP=NO*, and then set the following TCP/IPv4 parameters from the control panel:

Each byte of the IPv4 address (IP)

Subnet Mask (SM)

Syslog Server (LG)

Default Gateway (GW)

Idle Timeout period (default is 270 seconds, 0 disables the timeout)

CFG DNS 1: IPv4 address of a primary DNS server (one byte at a time).

CFG DNS 2: IPv4 address of a secondary DNS server (one byte at a time).

IPV6 = YES*: Enable IPv6 operation. Select NO to disable IPv6 operation.

POLICY=RTR_AV/RTR_UN/ALWAYS: Set one of the following IPv6 addressing policies:

RTR_AV: (default) Stateful auto-configuration method is determined by a router. The router

●

specifies whether the print server obtains its address, configuration information, or both from a DHCPv6 server.

RTR_UN: Try to obtain stateful configuration from a DHCPv6 server (when a router is not

●

available).

ALWAYS: Always try to obtain stateful configuration from a DHCPv6 server (whether or not

●

a router is available).

MANUAL= KEEP/DISABLE: Set the behavior of a manually configured IPv6 address detected on the print server.

KEEP (default): Maintain the address in an active state.

●

DISABLE: Maintain the address, but in an inactive state.

●

Print an HP Jetdirect configuration page to verify your settings. (The print server can overwrite selected parameters with values that ensure proper operation.)

28 Chapter 2 Control panel ENWW

Menu item Description

WEB Embedded Web server accepts communications using HTTPS (Secure HTTP) only, or both HTTP

and HTTPS.

HTTPS: Accept only HTTPS (print server appears as a secure site).

●

HTTP/HTTPS: Accept either HTTP or HTTPS.

●

SECURITY Reset current security settings to factory defaults.

KEEP (default): Retain current security settings.

●

RESET: Reset security settings to factory defaults.

●

FIREWALL Disable Firewall.

KEEP (default): Retain Firewall operation as configured.

●

DISABLE: Disable Firewall operation.

●

PRINT Print a configuration page for the selected item.

SECURITY: Print the current security settings.

CFG LINK Manually configure the HP Jetdirect print server's network link.

Set the link speed and communication mode. These must match the network. The available settings depend on the print server model.

CAUTION: Changing the link setting can cause the loss of network communication with the print

server.

AUTO (default): Use auto negotiation to set the highest link speed and communication mode

●

allowed. If auto negotiation fails, either 100TX HALF or 10TX HALF is set depending on the detected link speed of the hub/switch port. (A 1000T half-duplex selection is not supported.)

10T HALF: 10 Mbps, half-duplex operation.

●

10T FULL: 10 Mbps, Full-duplex operation.

●

100TX HALF: 100 Mbps, half-duplex operation.

●

100TX FULL: 100 Mbps, full-duplex operation.

●

100TX AUTO: Limits auto-negotiation to a maximum link speed of 100 Mbps.

●

1000TX FULL: 1000 Mbps, full-duplex operation.

●

ENWW Control panel (HP LaserJet P2050 Series Printers only) 29

Control panel (HP LaserJet P2030 Series Printers only)

The printer control panel is comprised of six lights and two buttons. The lights produce patterns that identify the printer status.

3 4 5 6

1 Jam light: Indicates a jam in the printer

2 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the

Toner light blinks.

3 Paper out light: Indicates the printer is out of paper

4 Attention light: Indicates the print cartridge door is open or other errors exist

5 Ready light: Indicates the printer is ready to print

6 Go button and light

7 Cancel button: To cancel the print job currently printing, press the Cancel button.

NOTE: See Status-light patterns (HP LaserJet P2030 Series Printers only) on page 209 for a

description of the light patterns.

30 Chapter 2 Control panel ENWW

3 Paper and print media

Supported paper and print media

●

Load paper and print media

●

Configure trays

●

Use paper output options

●

ENWW 31

Supported paper and print media

Paper for the HP LaserJet P2050 Series Printers

Supported paper and print media sizes

This product supports a number of paper sizes, and it adapts to various media.

NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing.

Table 3-1 Supported paper and print media sizes

Size and dimensions Tray 1 Tray 2 Optional 500-sheet

Tray 3

Letter

216 x 279 mm (8.5 x 11 inches)

Legal

216 x 356 mm (8.5 x 14 inches)

210 x 297 mm (8.27 x 11.69 inches)

148 x 210 mm (5.83 x 8.27 inches)

105 x 148 mm (4.1 x 5.8 inches)

B5 (JIS)

182 x 257 mm (7.17 x 10.12 inches)

Executive

184 x 267 mm (7.24 x 10.51 inches)

Duplexer

Postcard (JIS)

100 x 148 mm (3.9 x 5.8 inches)

Double Postcard (JIS)

148 x 200 mm (5.8 x 7.9 inches)

16K

184 x 260 mm (7.2 x 10.2 inches)

16K

195 x 270 mm (7.7 x 10.6 inches)

16K

197 x 273 mm (7.8 x 10.8 inches)

8.5 x 13

216 x 330 mm (8.5 x 13 inches)

32 Chapter 3 Paper and print media ENWW

Table 3-1 Supported paper and print media sizes (continued)

Size and dimensions Tray 1 Tray 2 Optional 500-sheet

Tray 3

Envelope Commercial #10

105 x 241 mm (4.13 x 9.49 inches)

Envelope B5 ISO

176 x 250 mm (6.7 x 9.8 inches)

Envelope C5 ISO

162 x 229 mm (6.93 x 9.84 inches)

Envelope DL ISO

110 x 220 mm (4.33 x 8.66 inches)

Envelope Monarch

98 x 191 mm (3.9 x 7.5 inches)

Custom

76 x 127 mm to 216 x 356 mm

(3.0 x 5.0 inches to 8.5 x 14 inches)

Duplexer

Supported paper and print media types

For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/go/

ljp2050series_software.

Paper type (control panel) Paper type (printer driver) Tray 1 Tray 2 Optional 500-

sheet Tray 3

PLAIN 75–95 G Plain

LIGHT 60-74 G Light 60-74g

MID-WEIGHT Mid-weight

HEAVY 111–130 G Heavy 111–130g

EXTRA HEAVY 131–175 G Extra heavy 131–175g

TRANSPARENCY Monochrome Laser

Transparency

LABELS Labels

LETTERHEAD Letterhead

PREPRINTED Preprinted

PREPUNCHED Prepunched

COLOR Colored

Duplexer

ROUGH Rough

BOND Bond

ENWW Supported paper and print media 33

Paper type (control panel) Paper type (printer driver) Tray 1 Tray 2 Optional 500-

Duplexer

sheet Tray 3

RECYCLED Recycled

ENVELOPE Envelope

Tray and bin capacity

Tray or bin Paper type Specifications Quantity

Tray 1 Paper Range:

60 g/m (54 lb) bond

Envelopes

Less than 60 g/m2 (16 lb) bond to 90 g/m

Labels Maximum 0.23 mm (0.009 inch)

thick

Transparencies Minimum 0.13 mm (0.005 inch)

thick

Tray 2 Paper Range:

60 g/m (36 lb) bond

Transparencies Minimum 0.13 mm (0.005 inch)

thick

Optional 500-sheet Tray 3 Paper Range:

60 g/m (36 lb) bond

Transparencies Minimum 0.13 mm (0.005 inch)

thick

Standard top bin Paper

(16 lb) bond to 200 g/m

(24 lb) bond

(16 lb) bond to 135 g/m

Maximum stack height: 5 mm (0.3 inch)

Equivalent to 50 sheets of 75 g/

(20 lb) bond

Up to 5 envelopes

Maximum stack height: 5 mm (0.3 inch)

Equivalent to 250 sheets of 75 g/

(20 lb) bond

Maximum stack height for A6 paper: 15 mm (0.59 inch)

Maximum stack height: 26 mm (1.0 inch)

Equivalent to 500 sheets of 75 g/

(20 lb) bond

Maximum stack height for A6 paper: 40 mm (1.6 inches)

Maximum stack height: 54 mm (2.1 inches)

Up to 125 sheets of 75 g/m lb) bond

(20

Paper for the HP LaserJet P2030 Series Printers

Supported paper and print media sizes

This product supports several paper sizes, and it adapts to various media.

NOTE: To obtain the best print results, select the appropriate paper size and type in the print driver

before printing.

34 Chapter 3 Paper and print media ENWW

Table 3-2 Supported paper and print media sizes

Size and dimensions Tray 1 Tray 2

Letter

216 x 279 mm (8.5 x 11 inches)

Legal

216 x 356 mm (8.5 x 14 inches)

210 x 297 mm (8.27 x 11.69 inches)

148 x 210 mm (5.83 x 8.27 inches)

105 x 148 mm (4.1 x 5.8 inches)

B5 (JIS)

182 x 257 mm (7.17 x 10.12 inches)

Executive

184 x 267 mm (7.24 x 10.51 inches)

Postcard (JIS)

100 x 148 mm (3.9 x 5.8 inches)

Double Postcard (JIS)

148 x 200 mm (5.8 x 7.9 inches)

16K

184 x 260 mm (7.2 x 10.2 inches)

16K

195 x 270 mm (7.7 x 10.6 inches)

16K

197 x 273 mm (7.8 x 10.8 inches)

8.5 x 13

216 x 330 mm (8.5 x 13 inches)

Envelope Commercial #10

105 x 241 mm (4.13 x 9.49 inches)

Envelope B5 ISO

176 x 250 mm (6.7 x 9.8 inches)

Envelope C5 ISO

162 x 229 mm (6.93 x 9.84 inches)

Envelope DL ISO

ENWW Supported paper and print media 35

Table 3-2 Supported paper and print media sizes (continued)

Size and dimensions Tray 1 Tray 2

110 x 220 mm (4.33 x 8.66 inches)

Envelope Monarch

98 x 191 mm (3.9 x 7.5 inches)

Custom

76 x 127 mm to 216 x 356 mm

(3.0 x 5.0 inches to 8.5 x 14 inches)

Supported paper and print media types

For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/

ljp2030series.

Paper type (printer driver) Tray 1 Tray 2

Plain Paper

Light 60–74 g/m

Midweight (96–110 g/m2)

Heavy (111–130 g/m2)

Extra Heavy (131–175 g/m2)

Transparency

Labels

Letterhead

Preprinted

Prepunched

Color

Rough

Bond

Recycled

Envelope

HP Multipurpose Paper

HP Office Paper

HP LaserJet Paper

HP Premium Choice Paper

36 Chapter 3 Paper and print media ENWW

Tray and bin capacity

Tray or bin Paper type Specifications Quantity

Tray 1 Paper Range:

60 g/m (54 lb) bond

Envelopes

Less than 60 g/m2 (16 lb) bond to 90 g/m

Labels Maximum 0.23 mm (0.009 inch)

thick

Transparencies Minimum 0.13 mm (0.005 inch)

thick

Tray 2 Paper Range:

60 g/m (36 lb) bond

Transparencies Minimum 0.13 mm (0.005 inch)

thick

Standard top bin Paper

(16 lb) bond to 200 g/m

(24 lb) bond

(16 lb) bond to 135 g/m

Maximum stack height: 5 mm (0.3 inch)

Equivalent to 50 sheets of 75 g/

(20 lb) bond

Up to 5 envelopes

Maximum stack height: 5 mm (0.3 inch)

Equivalent to 250 sheets of 75 g/

(20 lb) bond

Maximum stack height for A6 paper: 15 mm (0.59 inch)

Maximum stack height: 26 mm (1.0 inch)

Up to 125 sheets of 75 g/m lb) bond

(20

ENWW Supported paper and print media 37

Load paper and print media

Load trays

Paper orientation for loading trays

If you are using paper that requires a specific orientation, load it according to the information in the following table.

Tray Single-sided printing Duplex printing (HP LaserJet

P2050 Series Printers only)

Tray 1 Face-up

Top edge leading into the product

Tray 2 Face-down

Top edge at the front of the tray

Optional Tray 3 (HP LaserJet P2050 Series Printers only)

Face-down

Top edge at the front of the tray

Face-up

Top edge leading into the product

Face-down

Top edge at the front of the tray

Face-down

Top edge at the front of the tray

Envelope printing

Front of envelope face-up

Short edge with postage leading into the product

Use only Tray 1 for printing envelopes.

38 Chapter 3 Paper and print media ENWW

Tray 1

Tray 1 is accessed from the front of the product. The product prints from Tray 1 before trying to print from other trays.

Media guides ensure that the media is correctly fed into the product and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width of the media that you are using.

ENWW Load paper and print media 39

Tray 2

Media guides ensure that the media feeds correctly into the product and that the print is not skewed. Tray 2 has side and rear media guides. When loading media, adjust the media guides to match the length and width of the media that you are using.

NOTE: When you add new media, make sure that you remove all of the media from the input tray and

straighten the stack of new media. This reduces jams by preventing multiple sheets of media from feeding through the product at one time.

Load A6-size paper

When loading A6-size paper, adjust the length by sliding forward only the center panel of the rear media guide.

40 Chapter 3 Paper and print media ENWW

Optional Tray 3 (HP LaserJet P2050 Series Printers only)

NOTE: When you add new media, make sure that you remove all the media from the input tray and

straighten the stack of new media. This reduces jams by preventing multiple sheets of media from feeding through the product at one time.

Load A6-size paper

When loading A6-size paper, adjust the length by sliding forward only the center panel of the rear media guide.

ENWW Load paper and print media 41

Manual feed

You can use manual feed when printing mixed media. For example, you can use manual feed to print an envelope, and then a letter, and then an envelope, and so on. Load envelopes in Tray 1 and load letterhead in Tray 2.

To print using manual feed, open the product Properties or Printer Setup, and then select Manual Feed (tray 1) from the Source Tray drop-down list. After you have enabled manual feed, press the OK button to print.

42 Chapter 3 Paper and print media ENWW

Configure trays

Configure trays (HP LaserJet P2050 Series Printers only)

1. Press OK.

2. Press the down arrow

3. Press the down arrow

4. Press the down arrow

5. Press the down arrow

6. Press the down arrow

7. Press OK to save the settings.

to select System setup, and then press OK.

to select Paper setup, and then press OK.

to select the desired tray, and then press OK.

to select Paper type or Paper size, and then press OK.

to select the size or type.

Configure trays (HP LaserJet P2030 Series Printers only)

Use either the printer driver or the embedded Web server to configure the trays for a particular paper type and size.

Printer driver Click the Paper/Quality tab and select the type and size in the Paper Options area.

Embedded Web server (HP LaserJet P2035n only)

Click the Settings tab, and then click the Paper Handling option from the left-side pane.

ENWW Configure trays 43

Use paper output options

The product has two output locations: the top (standard) output bin and the straight-through paper path (rear output).

Print to the top (standard) output bin

The top output bin collects paper face-down, in the correct order. The top output bin should be used for most print jobs, including transparencies. To use the top output bin, be sure that the rear output (straightthrough paper path) is closed. To avoid jams, do not open or close the rear output while the product is printing.

44 Chapter 3 Paper and print media ENWW

Print to the straight-through paper path (rear output)

The product always uses the straight-through paper path if it is open. Paper exits face-up, with the last page on top (reverse order).

Printing from Tray 1 to the rear output provides the straightest path. Opening the straight-through paper path might improve performance with the following paper types:

Envelopes

●

Labels

●

Small custom-size paper

●

Postcards

●

Paper heavier than 120 g/m

●

To open the straight-through paper path, grasp the handle at the top of the rear door, and pull the door down.

NOTE: Be sure to open the straight-through paper path, not the jam-release door.

(32 lb)

ENWW Use paper output options 45

46 Chapter 3 Paper and print media ENWW

4 Manage and maintain

Print the information pages

●

Use the HP ToolboxFX software (HP LaserJet P2050 Series Printers only)

●

Manage a network product

●

Manage supplies

●

Replace supplies and parts

●

Install memory (HP LaserJet P2050 Series Printers only)

●

Clean the product

●

ENWW 47

Print the information pages

Print the information pages (HP LaserJet P2050 Series Printers only)

From the product control panel, you can print information pages that give details about the product and its current configuration using the Reports menu.

Name of report Description

Demo page Prints a page that demonstrates print quality.

Menu structure Prints the control-panel menu map that shows the layout and

current settings for the control-panel menu items.

Config report Prints the current product configuration.

Supplies status Prints a supplies status page that shows the supplies levels for

Network Report Prints a list of all product network settings.

Usage Page Prints a page that shows a count of all paper sizes that have

PCL Font List Prints a PCL font list that shows all the PCL 5c fonts that are

PS font list Prints a PS font list that shows all the PS fonts that are currently

PCL 6 Font List Prints a list of installed PCL6 fonts.

Service Page Prints the service report.

Print the information pages

1. Press OK.

2. Press the down arrow

3. Press the down arrow

the product, an approximate number of pages remaining, cartridge-usage information, the serial number, a page count, and ordering information, when available.

passed through the product, lists whether they were one-sided or two-sided, and shows a page count.

currently available to the product.

available to the product.

to select Reports, and then press OK.

to select the required report, and then press OK to print.

Print the information pages (HP LaserJet P2030 Series Printers only)

You can print the following information pages.

Demo page

The Demo page contains examples of text and graphics. To print a Demo page, do one of the following:

Press the Go button when the product Ready light is on and no other jobs are printing.

●

Select it from the Print Information Pages drop-down list on the Services tab in Printer

●

Preferences.

48 Chapter 4 Manage and maintain ENWW

Configuration page

The configuration page lists the current settings and properties of the product. It also contains a status log report. To print a configuration page, do one of the following:

Press and hold the Go button for 5 seconds when the product Ready light is on and no other jobs

●

are printing.

Select it from the Print Information Pages drop-down list on the Services tab in Printer

●

Preferences.

Supplies Status page

You can print the Supplies Status page by selecting it from the Print Information Pages drop-down list on the Services tab in Printer Preferences. The Supplies Status page provides the following information:

The estimated number of pages remaining on the print cartridge

●

The number of pages and print jobs that have been processed

●

Ordering and recycling information

●

ENWW Print the information pages 49

Use the HP ToolboxFX software (HP LaserJet P2050 Series Printers only)

HP ToolboxFX is a program that you can use to complete the following tasks:

Check the product status.

●

Configure the product settings.

●

View troubleshooting information.

●

View online documentation.

●

You can view HP ToolboxFX when the product is directly connected to a computer or when it is connected to the network. You must perform the recommended full software installation to use HP ToolboxFX.

View HP ToolboxFX

Open HP ToolboxFX in one of these ways:

In the Windows notification area or on your desktop, double-click the HP ToolboxFX icon.

●

On the Windows Start menu, click Programs (or All Programs in Windows XP), click HP, click

●

HP LaserJet P2050 Series, and then click HP ToolboxFX.

50 Chapter 4 Manage and maintain ENWW

Status

Event log

The Status folder contains links to the following main pages:

Device status. This page indicates product conditions such as a jam or an empty tray. After you

●

correct a problem, click Refresh status to update the product status.

Supplies status. View details such as the estimated percent of toner remaining in the print

●

cartridge and the number of pages that have been printed with the current print cartridge. This page also has links for ordering supplies and for finding recycling information.

Device configuration. View a detailed description of the current product configuration, including

●

the amount of memory installed and whether optional trays are installed.

Network summary. View a detailed description of the current network configuration, including the

●

IP address and network status.

Print info pages. Print the Configuration page and other information pages, such as the Supplies

●

status page.

Event log. View a history of product errors. The most recent error is listed first.

●

The Event log is a table that contains codes corresponding to error messages that have appeared on the product control-panel display, a brief description of each error, and the number of pages that printed when each error occurred. For more information about error messages, see

messages (HP LaserJet P2050 Series Printers only) on page 219.

Interpret control-panel

ENWW Use the HP ToolboxFX software (HP LaserJet P2050 Series Printers only) 51

Alerts

The Alerts folder contains links to the following main pages:

Set up Status Alerts. Set up the product to send you pop-up alerts for certain events, such as low

●

toner levels.

Set up E-mail Alerts. Set up the product to send you e-mail alerts for certain events, such as low

●

toner levels.

Set up Status Alerts

Use this to set up the product so that it sends alerts to your computer when jams, low levels of toner in HP print cartridges, a non-HP print cartridge in use, empty input trays, and specific error messages occur.

You can select to receive a pop-up, a notification area icon, a desktop alert, or any combination of these. The pop-up and desktop alerts only appear when the product is printing from the computer on which you set up the alerts. Desktop alerts are only visible momentarily, and disappear automatically.

Change the Cartridge low threshold setting, which sets the toner level that causes a low toner alert, on the System setup page.

NOTE: You must click Apply before your changes take effect.

Set up E-mail Alerts

Help

Use this to configure up to two e-mail addresses to receive alerts when certain events occur. You can specify different events for each e-mail address. Use the information for the e-mail server that will send out the e-mail alert messages for the product.

NOTE: You can only configure e-mail alerts to be sent from a server that does not require user

authentication. If your e-mail server requires you to log in with a username and password, you cannot enable e-mail alerts.

NOTE: You must click Apply before your changes take effect.

The Help folder contains links to the following main pages:

Troubleshooting. View troubleshooting help topics, print troubleshooting pages, and clean the

●

product.

Paper and Print Media. Print information about how to obtain optimal results from your product

●

using various types of paper and print media.

How do I? Link to the user-guide index.

●

User Guide. View information about the product usage, warranty, specifications, and support. The

●

User Guide is available in both HTML and PDF format.

52 Chapter 4 Manage and maintain ENWW

Device Settings

The Device Settings folder contains links to the following main pages:

Device Information. View information such as the product description and a contact person.

●

Paper Handling. Configure trays or change the product paper-handling settings, such as default

●

paper size and default paper type.

Printing. Change the default product print settings, such as number of copies and paper

●

orientation.

PCL 6. Change the PCL settings.

●

PCL 5c. Change the PCL settings.

●

PostScript. Change the PS settings.

●

Paper Types. Change the mode settings for each media type, such as letterhead, prepunched, or

●

glossy paper.

System Setup. Change the system settings, such as jam recovery and auto-continue. Change the

●

Cartridge low threshold setting, which sets the toner level that causes a low toner alert.

Troubleshooting. Gain access to various procedures required to maintain the product.

●

Password. Set a password to protect the device settings. Once a password is set, users will be

●

prompted to enter the password before being allowed to change device settings. This password is the same as the embedded Web server password.

Device Information

The Device Information page stores data about your product for future reference. The information that you type in the fields on this page appears on the Configuration page. You can type any character in each of these fields.

NOTE: You must click Apply before your changes take effect.

ENWW Use the HP ToolboxFX software (HP LaserJet P2050 Series Printers only) 53

Paper Handling

Use these options to configure your default settings. These are the same options that are available on the control-panel menus on the control panel. For more information, see

The following options are available for handling print jobs when the product is out of media:

Select Wait for paper to be loaded.

●

Select Cancel from the Paper out action drop-down list to cancel the print job.

●

Select Override from the Paper out time drop-down list to send the print job to another paper tray.

●

The Paper out time field specifies how long the product waits before acting on your selections. You can specify from 0 to 3600 seconds.

NOTE: You must click Apply before your changes take effect.

Printing

Use these options to configure the settings for all print functions. These are the same options that are available on the control panel. For more information, see

NOTE: You must click Apply before your changes take effect.

PCL6

Control panel on page 21.

Use these options to configure the settings when you are using the PCL print personality.

NOTE: You must click Apply before your changes take effect.

PCL5c

Use these options to configure the settings when you are using the PCL print personality.

NOTE: You must click Apply before your changes take effect.

PostScript

Use this option when you are using the PostScript print personality. When the Print PostScript error option is turned on, the PostScript error page automatically prints when PostScript errors occur.

NOTE: You must click Apply before your changes take effect.

Print quality

Use the HP ToolboxFX print-quality options to improve the appearance of print jobs. These are the same options that are available on the product control panel. For more information, see

LaserJet P2050 Series Printers only) on page 22.

The four options provided for controlling print quality are resolution, REt (Resolution Enhancement technology), print density, and EconoMode.

Control panel (HP

Resolution. Select 600 resolution for average print jobs and FastRes 1200 for higher-quality print

●

jobs. Select ProRes 1200 for the highest-quality print job, but a longer printing time.

REt. You can turn on REt, which HP provides for improved print quality.

●

54 Chapter 4 Manage and maintain ENWW

Print density. For increased print density, select a higher number. For decreased print density,

●

select a lower number.

EconoMode. Turn EconoMode on when you are printing average print jobs. EconoMode is a

●

feature that allows the product to use less toner per page. Selecting this option might extend the life of the toner supply and might reduce cost per page. However, it reduces print quality. The printed image is lighter, but it is adequate for printing drafts or proofs. HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, it is possible that the toner supply can outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, install a new print cartridge, even if there is toner supply remaining in the cartridge.

NOTE: You must click Apply before the changes take effect.

Paper Types

Use these options to configure print modes that correspond to the various media types. To reset all modes to factory defaults, select Restore modes.

NOTE: You must click Apply before your changes take effect.

System Setup

Use these system settings to configure miscellaneous print settings. These settings are not available on the control panel.

NOTE: You must click Apply before your changes take effect.

Troubleshooting

During the printing process, paper, toner and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. The HP ToolboxFX provides an easy method for cleaning the paper path. For more information, see

(HP LaserJet P2050 Series Printers only) on page 70.

Network Settings

The system administrator can use this tab to control the network-related settings for the product when it is connected to an IP-based network.

Shop for Supplies

This button, at the top of each page, links to a Web site where you can order replacement supplies. You must have Internet access to use this feature.

Manage a network product

Embedded Web server (HP LaserJet P2055dn, HP LaserJet P2055x, and HP LaserJet P2035n only)

The embedded Web server allows you to view product and network status and to manage printing functions from your computer. Use the embedded Web server for the following tasks:

View product status information

●

Determine the remaining life on all supplies and order new ones

●

View and change the size and type of paper loaded in each tray

●

View and change the product default configuration settings

●

View and change network configuration

●

You do not need to install any software on the computer. Use one of these supported Web browsers:

Internet Explorer 6.0 (and later)

●

Netscape Navigator 7.0 (and later)

●

Firefox 1.0 (and later)

●

Mozilla 1.6 (and later)

●

Opera 7.0 (and later)

●

Safari 1.2 (and later)

●

Konqueror 3.2 (and later)

●

The embedded Web server works when the product is connected to a TCP/IP-based network. The embedded Web server does not support IPX-based connections or direct USB connections.

NOTE: You do not have to have Internet access to open and use the embedded Web server. However,

if you click a link on any of the pages, you must have Internet access in order to go to the site associated with the link.

Open the embedded Web server

To open the embedded Web server, type the IP address or hostname of the product in the address field of a supported Web browser.

TIP: After you open the URL, bookmark it so that you can return to it quickly in the future.

The embedded Web server has three tabs that contain settings and information about the product: the

Status tab, the Settings tab, and the Networking tab.

Status tab

This tab provides information about product and supplies status, product and network configuration, and supplies reordering.

ENWW Manage a network product 57

Settings tab

This tab allows you to configure the product from your computer. If this product is networked, consult with the network administrator before changing settings on this tab.

Networking tab

This tab allows the network administrator to control network-related settings for the product when it is connected to an IP-based network.

Links

Links are located in the upper-right part of the Status pages. You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the embedded Web server, you must connect before you can visit these Web sites. Connecting might require that you close the embedded Web server and reopen it.

Order Supplies. Click this link to connect to the Sure Supply Web site and order genuine

●

HP supplies from HP or a reseller of your choice.

Product Support. Click this link to connect to the support site for the product. You can search for

●

help regarding general topics.

Use HP Web Jetadmin software

HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing system administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at

www.hp.com/go/webjetadmin_software.

To obtain plug-ins to HP Web Jetadmin, click plug-ins, and then click the download link that is next to the name of the plug-in that you want. The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the Product Update page, follow the directions to automatically connect to the HP Web site.

If installed on a host server, HP Web Jetadmin is available to any client through a supported Web browser, such as Microsoft Internet Explorer 6.0 for Windows or Netscape Navigator 7.1 for Linux. Browse to the HP Web Jetadmin host.

NOTE: Browsers must be Java-enabled. Browsing from an Apple computer is not supported.

Use security features

The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product.

For in-depth information about HP's secure imaging and printing solutions, visit

secureprinting. The site provides links to white papers and FAQ documents about security features.

Secure the embedded Web server

You can configure the embedded Web server so that access to some tabs requires a password.

www.hp.com/go/

58 Chapter 4 Manage and maintain ENWW

Manage supplies

Using, storing, and monitoring the print cartridge can help ensure high-quality output.

Supplies life

For information regarding specific product yield, see www.hp.com/go/learnaboutsupplies.com.

To order supplies, see

Parts and diagrams on page 253.

Manage the print cartridge

Print-cartridge storage

Do not remove the print cartridge from its package until you are ready to use it.

CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few

minutes.

Use genuine HP print cartridges

When you use a genuine new HP print cartridge, you can obtain the following supplies information:

Percentage of supplies remaining

●

Estimated number of pages remaining

●

Number of pages printed

●

HP policy on non-HP print cartridges

Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured.

NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and

service agreements.

To install a new HP print cartridge, see Change the print cartridge on page 62. To recycle the used cartridge, follow the instructions included with the new cartridge.

Print-cartridge authentication

The device automatically authenticates the print cartridge when it is inserted into the device. During authentication, the device notifies you whether a cartridge is a genuine HP print cartridge.

If the device control-panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge, see

HP fraud hotline and Web site on page 59.

HP fraud hotline and Web site

Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/

anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge

is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.

ENWW Manage supplies 59

Your print cartridge might not be a genuine HP print cartridge if you notice the following:

You are experiencing a high number of problems with the print cartridge.

●

The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the

●

packaging differs from HP packaging).

60 Chapter 4 Manage and maintain ENWW

Replace supplies and parts

Supply replacement guidelines

Keep the following guidelines in mind when setting up the product.

Sufficient space is required above and in the front of the product for removing supplies.

●

The product should be located on a flat, sturdy surface.

●

NOTE: Hewlett-Packard recommends the use of HP supplies in this product. Use of non-HP supplies

can cause problems requiring service that is not covered by the HP warranty or service agreements.

Redistribute toner

When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner.

1. Push the button to open the print-cartridge door, and then remove the print cartridge.

2. To redistribute the toner, gently rock the print cartridge from front to back.

CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold

water. Hot water sets toner into the fabric.

ENWW Replace supplies and parts 61

3. Reinsert the print cartridge into the product, and then close the print-cartridge door.

If the print is still light, install a new print cartridge.

Change the print cartridge

When a print cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.

1. Push the button to open the print-cartridge door, and then remove the print cartridge.

2. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.

62 Chapter 4 Manage and maintain ENWW

3. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge.

CAUTION: Do not touch the shutter or the surface of the roller.

4. Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape

is removed from the cartridge. Place the tab and tape in the print-cartridge box to return for recycling.

5. Align the print cartridge with the tracks inside the product, insert the print cartridge until it is firmly

seated, and then close the print-cartridge door.

6. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.

See the enclosed recycling guide for recycling instructions.

For additional help, go to

www.hp.com/support/ljp2050series or www.hp.com/support/ljp2030series .

ENWW Replace supplies and parts 63

Install memory (HP LaserJet P2050 Series Printers only)

NOTE: Single inline memory modules (SIMMs) used in previous HP LaserJet products are not

compatible with the product.

Install product memory

This product has one DIMM slot.

CAUTION: Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic

wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the product.

If you have not already done so, print a configuration page to find out how much memory is installed in the product before adding more memory. See

1. After the configuration page has printed, turn the product off and disconnect the power cord.

Print the information pages on page 48.

2. Disconnect all interface cables.

64 Chapter 4 Manage and maintain ENWW

3. Open the DIMM-access door on the left side of the product.

4. Remove the DIMM from the antistatic package.

CAUTION: To reduce the possibility of damage caused by static electricity, always wear an

electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs.

5. Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that

the locks on each side of the DIMM slot are open.)

ENWW Install memory (HP LaserJet P2050 Series Printers only) 65

6. Hold the DIMM at a 45-degree angle, and then push the upper contacts of the DIMM firmly into the

slot. Make sure that the locks on each side of the DIMM snap into place.

CAUTION: Pressing the DIMM straight down can damage the contact pins.

NOTE: To remove a DIMM, first release the locks.

66 Chapter 4 Manage and maintain ENWW

7. Close the access door, and press firmly until it snaps into place.

8. Reconnect the interface cable or cables and the power cord.

9. Turn the product on.

Check DIMM installation

After installing the DIMM, make sure that the installation was successful.

1. Turn the product on. Check that the Ready light is illuminated after the product has gone through

the startup sequence. If an error message appears, a DIMM might have been incorrectly installed.

Interpret control-panel messages (HP LaserJet P2050 Series Printers only) on page 219.

See

2. Print a configuration page (see

3. Check the memory section on the configuration page and compare it to the configuration page that

was printed before the memory installation. If the amount of memory has not increased, the DIMM might not be installed correctly, or the DIMM might be defective. Repeat the installation procedure. If necessary, install a different DIMM.

NOTE: If you installed a product language (personality), check the "Installed Personalities and

Options" section on the configuration page. This area should list the new product language.

Print the information pages on page 48).

Save resources (permanent resources)

Utilities or jobs that you download to the product sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the product memory until you turn the product off.

ENWW Install memory (HP LaserJet P2050 Series Printers only) 67

Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS.

Mark resources as permanent only when it is absolutely necessary that they remain in memory

●

while the product is turned on.

Send permanent resources to the product only at the beginning of a print job and not while the

●

product is printing.

NOTE: Overusing permanent resources or downloading them while the product is printing might affect

product performance or the ability to print complex pages.

Enable memory for Windows

1. Windows XP and Windows Server 2003 (using the default Start menu view): Click Start, click

Settings, and then click Printers and Faxes.

-or-

Windows 2000, Windows XP, and Windows Server 2003 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

-or-

Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer.

2. Right-click the driver icon, and then select Properties.

3. Click the Device Settings tab.

4. Expand the area for Installable Options.

5. Next to Printer Memory, select the total amount of memory that is installed.

6. Click OK.

68 Chapter 4 Manage and maintain ENWW

Clean the product

Clean the outside of the printer with a clean, damp cloth when necessary.

CAUTION: Do not use ammonia-based cleaners on or around the printer.

During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.

Clean the print-cartridge area

You do not need to clean the print-cartridge area often. However, cleaning this area can improve the quality of your printed sheets.

WARNING! To avoid injury, turn the product off, disconnect the power cord, and wait for the product

to cool before cleaning it.

1. Open the print-cartridge door, and then remove the print cartridge.

CAUTION: Do not touch the black sponge-transfer roller inside the product. Doing so can

damage the product.

CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece

of paper.

2. With a dry, lint-free cloth, wipe any residue from the media-path area and the print-cartridge cavity.

ENWW Clean the product 69

3. Replace the print cartridge, and close the print-cartridge door.

4. Reconnect the power cord, and turn the product on.

Clean the paper path (HP LaserJet P2050 Series Printers only)

During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these problems.

1. Open HP ToolboxFX. See

2. Click the Device Settings folder, and then click the Troubleshooting page.

3. In the area for Cleaning Mode, click Start to begin the cleaning process.

The product processes a single page, and then returns to the Ready state when the cleaning process is complete. When possible, use transparencies for this process.

NOTE: You can also access the Cleaning mode from the Service menu on the control panel. See Service menu on page 27.

View HP ToolboxFX on page 50.

Clean the paper path (HP LaserJet P2030 Series Printers only)

If you are experiencing toner specks or dots on the printouts, clean the product media path. This process uses a transparency to remove dust and toner from the media path. Do not use bond or rough paper.

70 Chapter 4 Manage and maintain ENWW

NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can

use copier grade media (70 to 90 g/m

1. Make sure that the product is idle and the Ready light is on.

2. Load the transparency in Tray 1.

3. Print a cleaning page.

Windows 1. Open the printer-driver Properties screen, and then click the Device

Macintosh 1. Open the HP Printer Utility.

NOTE: The cleaning process takes about 2 minutes. The cleaning page stops periodically during the

cleaning process. Do not turn the product off until the cleaning process has finished. You might need to repeat the cleaning process several times to thoroughly clean the product.

Clean the Tray 1 pickup roller

If the product is having trouble picking up paper from Tray 1, follow these instructions.

1. Turn the product off, disconnect the power cord, and wait for the product to cool.

(18 to 24 lb)) with a smooth surface.

Settings tab.

2. In the Cleaning Page area, click Start.

2. Select the Cleaning Page option, and click the OK button.

Celcius

100

–

°C

ENWW Clean the product 71

2. Push the button to open the print-cartridge door, and then remove the print cartridge.

CAUTION: Do not touch the black sponge-transfer roller inside the product. Doing so can

damage the product.

CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece

of paper.

3. Lift the pickup roller cover.

4. Press the two black retaining tabs outward until the pickup roller is released from its seat.

72 Chapter 4 Manage and maintain ENWW

5. Remove the pickup roller from the product.

6. Dab a lint-free cloth in water, and scrub the roller.

NOTE: Do not touch the surface of the roller with bare fingers.

7. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

8. Allow the pickup roller to dry completely.

ENWW Clean the product 73

9. Line up the black retaining tabs in the product with the grooves in the pickup roller, and then press

the pickup roller into the pickup roller seat until the retaining tabs click.

10. Close the pickup roller cover.

11. Reinstall the print cartridge, and close the print-cartridge door.

12. Reconnect the power cord, and turn the product on.

74 Chapter 4 Manage and maintain ENWW

Clean the Tray 2 pickup roller

If the product is having trouble picking up paper from Tray 2, follow these instructions.

1. Turn the product off, disconnect the power cord and wait for the product to cool.

2. Remove Tray 2.

Celcius

°C

100

–

3. Inside the empty tray slot, locate the pickup roller on the top side, near the front of the product.

ENWW Clean the product 75

4. Dab a lint-free cloth in water, and then scrub the roller as you rotate it toward the back of the product.

NOTE: Do not touch the surface of the roller with bare fingers.

5. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

6. Allow the pickup roller to dry completely.

7. Replace Tray 2.

76 Chapter 4 Manage and maintain ENWW

8. Reconnect the power cord, and turn the product on.

ENWW Clean the product 77

78 Chapter 4 Manage and maintain ENWW

5 Theory of operation

Introduction

●

Internal components

●

Timing

●

Engine control system

●

Laser/scanner system

●

Image-formation system

●

Pickup/feed/delivery system

●

ENWW 79

Introduction

This chapter presents an overview of the relationships between major components in the product, and includes a detailed discussion of the image-formation system. The following systems are discussed:

Engine control system

●

Laser/scanner system

●

Image-formation system

●

Pickup/feed/delivery system

●

Option

●

Figure 5-1 Block diagram

ENGINE CONTROL

SYSTEM

LASER SCANNER SYSTEM

IMAGE-FORMATION SYSTEM

PICKUP/FEED/DELIVERY SYSTEM

OPTION

80 Chapter 5 Theory of operation ENWW

Internal components

Figure 5-2 Cross-section of product

1 Fuser delivery roller

2 Face-down delivery roller

3 Pressure roller

4 Fuser film

5 Fuser

6 Transfer roller

7 Photosensitive drum

8 Laser scanner

9 Print cartridge

10 Registration shutter

11 Tray 1 pickup roller

12 Tray separation pad

13 Registration roller

14 Feed roller

15 Tray 2 pickup roller

ENWW Internal components 81

16 Tray 2 separation pad

17 Tray 2

18 Duplex re-pickup roller (HP LaserJet P2050 Series Printers only)

19 Duplex feed unit (HP LaserJet P2050 Series Printers only)

20 Duplex feed roller (HP LaserJet P2050 Series Printers only)

82 Chapter 5 Theory of operation ENWW

Timing

Sequence of operation

The microprocessor on the DC controller controls the product operation sequences.

Table 5-1 Sequence of operation

Name Timing Purpose

WAIT From power-on or the door is closed until the end of

the main motor initial drive.

STBY (standby) From the end of the WAIT or LSTR period until either

a print command is sent from the formatter or the power is turned off.

INTR (initial rotation)

PRINT From the end of the INTR period until the last media

LSTR (last rotation)

From the time the print command is received from the formatter until the fuser reached its targeted temperature.

completes the fusing operation.

From the end of the PRINT period (when high-voltage is turned off) until the main motor stops rotating.

Detects presence of a print cartridge.

Prepares the product to receive print commands

Starts each high-voltage biases, the laser scanner, and fuser in preparation for printing.

Forms the image on the photosensitive drum and transfers the toner image to the media.

Delivers the last page of a print job.

After LSTR, the product either returns to STBY or, if another print command was sent from the formatter, enters INTR.

ENWW Timing 83

Engine control system

The engine control system coordinates all product functions, according to commands sent from the formatter. It drives the laser/scanner system, the image-formation system, and the pickup/feed/delivery system.

The engine control system contains the following components:

DC controller

●

Low-voltage power supply

●

High-voltage power supply

●

Figure 5-3 Engine control system

Formatter

ENGINE CONTROL SYSTEM

Engine controller

DC controller

Low-voltage

power supply

High-voltage

power supply

LASER SCANNER

SYSTEM

IMAGE-FORMATION

SYSTEM

PICKUP/FEED/DELIVERY

SYSTEM

OPTION

84 Chapter 5 Theory of operation ENWW

DC controller

The DC controller controls the operational sequence of the product.

Figure 5-4 DC controller

Engine controller

AC input

Fuser unit

Transfer roller

Cartridge

Laser scanner unit

Low-voltage

power supply

High-voltage power supply

Formatter

Motor

Fan

Solenoid

Photointerrupter

Switch

DC controller

Option

Operation panel

ENWW Engine control system 85

Low-voltage power supply

Figure 5-5 Low-voltage power supply

Low-voltage power supply

Engine controller

Fuse (FU101)

Noise filter

Protection

circuit

Noise

filter

Fuse (FU102)

+24V

generation circuit

Fusing control

circuit

+5V

generation circuit

+3.3V

generation circuit

+24V

PWSV

SWON

+5V

+3.3V

High-voltage power

supply

DOORSNS

DC controller

FET

Fuser

+24P1

+24U

Door switch

(SW301)

Power switch

(SW1001)

86 Chapter 5 Theory of operation ENWW

High-voltage power supply

Figure 5-6 High-voltage power supply

Engine controller

DC controller

High-voltage power supply

Fuser

Fusing film

Pressure roller

Primary

charging

bias circuit

Developing

bias circuit

Transfer

bias circuit

Cartridge

Primary charging roller

Developing roller

Photosensitive drum

Transfer roller

ENWW Engine control system 87

Laser/scanner system

The formatter sends video signals to the DC controller, which controls the laser/scanner. When the laser/ scanner system receives those signals, it converts them to latent images on the photosensitive drum.

Figure 5-7 Laser/scanner system

Engine controller

DC controller

Formatter

VIDEO signal

BD INPUT signal

LASER CONTROL signal

Laser unit

SCANNER MOTOR SPEED CONTROL signal

Scanner mirror

BD sensor

Scanner motor unit

Photosensitive drum

88 Chapter 5 Theory of operation ENWW

HP LaserJet P2030 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product basics

Product comparison

HP LaserJet P2050 Series Printers

HP LaserJet P2030 Series Printers

Product features

HP LaserJet P2050 Series Printers

HP LaserJet P2030 Series Printers

Product walkaround

HP LaserJet P2050 Series Printers

Front view

Rear view

Interface ports

Model and serial number label

HP LaserJet P2030 Series Printers

Front view

Rear view

Interface ports

Model and serial-number label location

Supported product software

Software included with the product

Software installation types for Windows

Macintosh software

Supported printer drivers for Windows (HP LaserJet P2050 Series Printers)

Supported printer drivers for Windows (HP LaserJet P2030 Series Printers)

Supported printer drivers for Macintosh (HP LaserJet P2050 Series Printers only)

Supported printer drivers for Macintosh (HP LaserJet P2030 Series Printers only)

Other software provided

Software for Windows

HP ToolboxFX (HP LaserJet P2050 Series Printers only)

Status Alerts software (HP LaserJet P2030 Series Printers only)

Software for networks

HP Web Jetadmin

Embedded Web server (HP LaserJet P2055dn, HP LaserJet P2055x, and HP LaserJet P2035n printers only).

Software for other operating systems

System minimum requirements

Windows requirements

Macintosh requirements

Connectivity

Supported networks (HP LaserJet P2050 Series Printers)

Supported network (HP LaserJet P2030 Series Printers)

2 Control panel

Control panel (HP LaserJet P2050 Series Printers only)

Control-panel layout

Use the control-panel menus

Use the menus

Reports menu

System setup menu

Service menu

Network config. menu (HP LaserJet P2055dn and HP LaserJet P2055x only)

Control panel (HP LaserJet P2030 Series Printers only)

3 Paper and print media

Supported paper and print media

Paper for the HP LaserJet P2050 Series Printers

Supported paper and print media sizes

Supported paper and print media types

Tray and bin capacity

Paper for the HP LaserJet P2030 Series Printers

Supported paper and print media sizes

Supported paper and print media types

Tray and bin capacity

Load paper and print media

Load trays

Paper orientation for loading trays

Tray 1

Tray 2

Load A6-size paper

Optional Tray 3 (HP LaserJet P2050 Series Printers only)

Load A6-size paper

Manual feed

Configure trays

Configure trays (HP LaserJet P2050 Series Printers only)

Configure trays (HP LaserJet P2030 Series Printers only)

Use paper output options

Print to the top (standard) output bin

Print to the straight-through paper path (rear output)

4 Manage and maintain