HP Engage Go Convertible System, Engage Go Mobile System, Engage Go Dock Hardware Reference Manual

Hardware Reference Guide

HP Engage Go Convertible System
HP Engage Go Mobile System
HP Engage Go Dock

© Copyright 2018 HP Development Company,
L.P.

Core and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: July 2018

Document Part Number: L27994-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your system.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go tohttp://www.microsoft.com.

To access the latest user guide, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

About This Book

This guide provides basic information for upgrading the mobility system.

WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury.

CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.

IMPORTANT: Indicates information considered important but not hazard-related (for example, messages

related to property damage). An Important alert warns the user that failure to follow a procedure exactly as
described could result in loss of data or in damage to hardware or software. Also contains essential
information to explain a concept or to complete a task.

NOTE: Contains additional information to emphasize or supplement important points of the main text.

TIP: Provides helpful hints for completing a task.

iii

iv About This Book

Table of contents

1 Product overview .......................................................................................................................................... 1

Standard features .................................................................................................................................................. 1

Mobility head unit features .................................................................................................................................... 2

Integrated features ................................................................................................................................................ 3

Dock options .......................................................................................................................................................... 4

HP ElitePOS Basic I/O Connectivity Base components .......................................................................................... 4

HP ElitePOS Advanced I/O Connectivity Base components ................................................................................... 5

Connecting an AC adapter to power ...................................................................................................................... 6

Locating the mobility head unit power button ...................................................................................................... 7

Locating the I/O connectivity base power button ................................................................................................. 7

Adjusting the mobility head unit ........................................................................................................................... 8

Mobility head unit serial number location ............................................................................................................. 9

I/O connectivity base serial number location ........................................................................................................ 9

2 Cable routing congurations ........................................................................................................................ 10

Cable matrix for HP Engage Go Convertible System with integrated column printer and basic I/O

connectivity base ................................................................................................................................................. 10

Cable matrix for HP Engage Go Convertible System with integrated column printer and advanced I/O

connectivity base ................................................................................................................................................. 11

Cable matrix for HP Engage Go Convertible System without I/O connectivity base .......................................... 12

Cable matrix for HP Engage Go Convertible System with I/O connectivity base ................................................ 13

Cable matrix for HP Engage Go Convertible System with basic I/O connectivity base and standalone

printer .................................................................................................................................................................. 14

Cable matrix for HP Engage Go Convertible System with advanced I/O connectivity base and standalone

printer .................................................................................................................................................................. 15

3 Hardware congurations and upgrades ......................................................................................................... 16

Warnings and cautions ........................................................................................................................................ 16

Locking and unlocking the mobility head unit .................................................................................................... 17

Attaching the mobility head unit to the dock ...................................................................................................... 17

Removing the mobility head unit from the dock ................................................................................................ 18

Attaching the integrated MSR to the mobility head unit .................................................................................... 18

Removing the integrated MSR from the mobility head unit ............................................................................... 19

Attaching the carry case to the mobility head unit ............................................................................................. 19

Removing the carry case from the mobility head unit ....................................................................................... 20

Replacing the hand strap on the mobility head unit ........................................................................................... 20

v

Attaching an I/O connectivity base to the HP Engage Go Convertible System ................................................... 22

Connecting a standalone I/O connectivity base to the HP Engage Go Convertible System ............................... 24

Conguring the I/O connectivity base’s powered serial ports ............................................................................ 24

Connecting a standalone optional ngerprint reader to the I/O connectivity base ........................................... 26

Attaching an optional ngerprint reader to the I/O connectivity base ............................................................... 27

Mounting the HP Engage Go Convertible System to a countertop ..................................................................... 29

Installing a security cable lock on the I/O connectivity base .............................................................................. 31

Installing a security cable lock on the HP Engage Go Convertible System column ............................................ 32

4 Using the column printer .............................................................................................................................. 33

Standard features ................................................................................................................................................ 33

Printing features .................................................................................................................................................. 33

When to change the receipt paper ...................................................................................................................... 34

Loading the printer receipt paper ........................................................................................................................ 34

Thermal paper specications .............................................................................................................................. 35

Qualied paper grades ........................................................................................................................................ 35

Troubleshooting the printer ................................................................................................................................ 37

Printer tone and green light .............................................................................................................. 37

Printing issues ................................................................................................................................... 37

Printer does not function .................................................................................................................. 38

Latch failsafe ..................................................................................................................................... 39

5 Conguring the software .............................................................................................................................. 40

Touch screen calibration for Windows 10 Professional and Windows 10 IoT Enterprise for Retail .................. 40

Conguring optional HP integrated peripheral modules .................................................................................... 40

Appendix A Enabling encryption on the MSR ..................................................................................................... 41

Appendix B Electrostatic discharge .................................................................................................................. 42

Preventing electrostatic damage ........................................................................................................................ 42

Grounding methods ............................................................................................................................................. 42

Appendix C Operating guidelines, routine care, and shipping preparation ........................................................... 43

Laser compliance ................................................................................................................................................. 43

Input power .......................................................................................................................................................... 43

Operating environment ....................................................................................................................................... 43

Operating guidelines and routine care ................................................................................................................ 44

Touch screen maintenance .................................................................................................................................. 44

MSR maintenance ................................................................................................................................................ 45

Cleaning the printer ............................................................................................................................................. 45

vi

Cleaning I/O ports ................................................................................................................................................ 45

Updating drivers and rmware ............................................................................................................................ 45

Shipping preparation ........................................................................................................................................... 45

Appendix D Accessibility ................................................................................................................................. 46

Supported assistive technologies ....................................................................................................................... 46

Contacting support .............................................................................................................................................. 46

Index ............................................................................................................................................................. 47

vii

viii

1 Product overview

Standard features

Standard features include the following:

● Modern design and slim form factor provide for a clean counter look

● High-resolution, high-nit 31.2 cm (12.3-inch) display for excellent viewing of software

● Optional integrated barcode scanner with audible and visual feedback and ergonomically positioned

trigger buttons for single and dual hand scanning capability

● Powerful productivity with an Intel® Pentium® or Core™ processor, battery life of 13 hours, and HP Fast

Charge

● Hand strap attachment to assist with carrying

● Blind-mate, magnet-assisted, one-handed docking experience

● Optional countertop mounting bracket

● Low-prole, electromechanical attach point for the convertible dock, enabling connectivity to a smart

locking system and POS peripherals

● Indicator light that shows status of the locking state

● Optional HP peripherals:

– Carrying case with shoulder strap for hands-free retailing or extended use outdoors

– Integrated magnetic stripe reader (MSR) (integrated into the carrying case)

– HP ElitePOS Basic or Advanced I/O Connectivity Base

– Integrated column printer or standalone printer

– HP ElitePOS biometric ngerprint reader (connects to an I/O connectivity base)

– Swivel, tilt, and interchangeable columns for dierent heights including a printer column

Standard features 1

Mobility head unit features

Features

(1) Power button (10) Near Field Communications (NFC) (optional)

(2) Barcode scanner button (11) Hand strap

(3) Barcode scanner (optional) (12) Rear-facing webcam

(4) Webcam light (13) Barcode scanner button

(5) Webcam (14) SIM card door

(6) Charging light (15) Volume down button

(7) USB SuperSpeed charging ports (2) (16) Volume up button

(8) Barcode scanner button (17) Audio jack

(9) Fingerprint reader (optional)

NOTE: You cannot have a WWAN (LTE) module and a barcode scanner in the same unit. You can have neither, or either, but not both.

2 Chapter 1 Product overview

Integrated features

Other than the display, the integrated devices shown below are optional.

Features

(1) 12.3” 1920 × 1280 WUXGA display (5) HP ElitePOS Mobile Retail Case

(2) HP ElitePOS Integrated Column Printer (6) Integrated MSR

(3) Docking lock release button (7) HP ElitePOS Biometric Fingerprint Reader

(4) Choice of two ElitePOS I/O Connectivity Bases

The display panel is an anti-glare WLED SVA 400 nits panel.

NOTE: The nits rating indicates the typical brightness of the panel prior to anti-glare coating.

Integrated features 3

Dock options

Options

(1) Rotate/tilt dock with integrated column printer

(2) Rotate/tilt dock

NOTE: The docks are shown on a stability base.

HP ElitePOS Basic I/O Connectivity Base components

Basic components

(1) Cash drawer jack (7) USB Type-C port

(2) Power connector (8) RJ-45 (network) jack

(3) USB Type-C power port (9) Security cable slot

(4) Powered serial ports (3) (10) MicroSD card reader

(5) USB 2.0 ports (4) (11) Audio-out (headphone)/Audio-in

(microphone) jack

(6) USB 3.0 ports (2)

IMPORTANT: To avoid damage to the system, DO NOT plug a telephone cable into the cash

drawer jack.

4 Chapter 1 Product overview

HP ElitePOS Advanced I/O Connectivity Base components

Advanced components

(1) Cash drawer jack (7) USB 3.0 ports (4)

(2) Powered USB 12 V ports (2) (8) USB Type-C port

(3) Powered USB 24 V port (9) RJ-45 (network) jack

(4) Power connector (10) Security cable slot

(5) USB Type-C power port (11) MicroSD card reader

(6) Powered serial ports (2) (12) Audio-out (headphone)/Audio-in

(microphone) jack

IMPORTANT: To avoid damage to the system, DO NOT plug a telephone cable into the cash

drawer jack.

HP ElitePOS Advanced I/O Connectivity Base components 5

Connecting an AC adapter to power

To connect an AC adapter to the I/O connectivity base, connect one end of the power cord to the AC adapter (1)
and the other end to a grounded AC outlet (2), and then connect the AC adapter to the power connector on the
I/O connectivity base (3).

To connect an AC adapter to the mobility system when it is not connected to an I/O connectivity base, connect
the AC adapter to a grounded AC outlet (1), and then connect the power adapter’s USB Type-C connector to
the USB Type-C power port on the underside of the dock’s column (2).

NOTE: The image below is shown with a stability base.

6 Chapter 1 Product overview

Locating the mobility head unit power button

The power button is located on the top left edge of the bezel.

Locating the I/O connectivity base power button

The I/O connectivity base power button is located on the underside of the I/O connectivity base.

The mobility head unit controls the I/O connectivity base. When the mobility head unit is turned o, the I/O
connectivity base is turned o and power is available only from the I/O connectivity base’s USB Type-C port
that connects to the mobility head unit. That port remains powered so that it can continue to communicate
with the mobility head unit and allow the I/O connectivity base to turn back on when the mobility head unit is
turned on.

After the system has been turned o, you can press the power button on the underside of the I/O connectivity
base to allow power to be available on the I/O connectivity base ports while the mobility head unit remains
turned o.

Locating the mobility head unit power button 7

Adjusting the mobility head unit

You can tilt and swivel the mobility head unit to set it to a comfortable viewing angle. The angle can be set
between 50° and 60°.

The mobility head unit can be swiveled 180° in either direction.

8 Chapter 1 Product overview

Mobility head unit serial number location

Each mobility head unit has a unique serial number and a product ID number that are located on the exterior
of the mobility head unit. Keep these numbers available for use when contacting customer service for
assistance.

I/O connectivity base serial number location

Each I/O connectivity base has a unique serial number and a product ID number that are located on the
exterior of the I/O connectivity base. Keep these numbers available for use when contacting customer service
for assistance.

Regulatory information is located in the base plate. Install the base plate back if it is removed.

Mobility head unit serial number location 9

2 Cable routing congurations

Cable matrix for HP Engage Go Convertible System with
integrated column printer and basic I/O connectivity base

Cables

(1) Column printer AC power cord (5) I/O connectivity base mini USB Type-B to USB Type-A data

cable

(2) Column printer AC adapter cable (6) I/O connectivity base USB Type-C cable

(3) Cash drawer cable (purchased separately with cash

drawer)

(7) I/O connectivity base 120 W AC power cord

(4) Column printer cash drawer cable

10 Chapter 2 Cable routing congurations

Cable matrix for HP Engage Go Convertible System with
integrated column printer and advanced I/O connectivity base

Cables

(1) I/O connectivity base 180 W AC power cord (4) Column printer 24 V PUSB power and data Y cable

(2) Cash drawer cable (purchased separately with cash

drawer)

(5) I/O connectivity base USB Type-C cable

(3) Column printer cash drawer cable

Cable matrix for HP Engage Go Convertible System with integrated column printer and advanced I/O

connectivity base

11

Cable matrix for HP Engage Go Convertible System without I/O
connectivity base

Cables

(1) AC power cord

12 Chapter 2 Cable routing congurations

Cable matrix for HP Engage Go Convertible System with I/O
connectivity base

Cables

(1) Basic I/O connectivity base 120 W AC power cord (4) USB-C mini dock 90 W AC power cord

(2) I/O connectivity base USB Type-C cable (5) USB-C mini dock captive USB Type-C cable

(3) Advanced I/O connectivity base 180 W AC power cord

NOTE: In the European region, the USB-C mini dock is sold as an aftermarket option kit only. In all other

regions, the USB-C mini dock is sold as drop-in-box option.

Cable matrix for HP Engage Go Convertible System with I/O connectivity base 13

Cable matrix for HP Engage Go Convertible System with basic I/O
connectivity base and standalone printer

Cables

(1) Printer AC power cord (4) Printer USB Type-A to Type-B data cable

(2) Basic I/O connectivity base 120 W AC power cord (5) Basic I/O connectivity base USB Type-C cable

(3) Printer serial data cable

IMPORTANT: Connect either the serial data cable (3) or the USB Type-A data cable (4) between the I/O connectivity base and the

printer. Do not connect both.

14 Chapter 2 Cable routing congurations

Cable matrix for HP Engage Go Convertible System with
advanced I/O connectivity base and standalone printer

Cables

(1) Printer 24 V PUSB power and data Y cable (4) Printer serial data cable

(2) Advanced I/O connectivity base 180 W AC power cord (5) Advanced I/O connectivity base USB Type-C cable

(3) Printer 24 V PUSB power cable

IMPORTANT: Connect either the 24 V PUSB power and data Y cable (1) or the 24 V PUSB power cable (3) and serial data cable (4)

between the I/O connectivity base and the printer. Do not connect all three.

Cable matrix for HP Engage Go Convertible System with advanced I/O connectivity base and standalone

printer

15

3 Hardware congurations and upgrades

Warnings and cautions

Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and
warnings in this guide.

WARNING! To reduce the risk of personal injury from electric shock, hot surfaces, or re:

Disconnect the power cord from the AC outlet before removing the enclosure. Energized parts are inside.

Allow the internal system components to cool before you touch them.

Replace and secure the enclosure before restoring power to the equipment.

Do not connect telecommunications or telephone connectors to the network interface controller (NIC)
receptacles.

Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

Plug the power cord in a grounded (earthed) AC outlet that is easily accessible at all times.

For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the AC outlet,
grasp the cord by the plug.

To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup
and provides guidelines for posture and work habits that increase your comfort and decrease your risk of
injury. It also provides electrical and mechanical safety information. This guide is located on the web at

http://www.hp.com/ergo.

IMPORTANT: Static electricity can damage the electrical components of the system or optional equipment.

Before beginning these procedures, ensure that you are discharged of static electricity by briey touching a
grounded metal object. See Electrostatic discharge on page 42 for more information.

When the system is plugged into an AC power source, voltage is always applied to the system board. You must
disconnect the power cord from the power source before opening the system to prevent damage to internal
components.

16 Chapter 3 Hardware congurations and upgrades

Locking and unlocking the mobility head unit

The mobility head unit automatically locks to the dock when attached. To unlock the mobility head unit, press
the lock release button on the front of the dock’s column.

There are two authentication methods that can be used to unlock the mobility head unit. The authentication
methods can be set up using the HP SureLock wizard.

● Windows® user authentication - A group can be dened that allow users belonging to the group to

unlock the mobility head unit based on their Windows login password.

● PIN authentication - A PIN is required to unlock the mobility head unit.

NOTE: Both authentication methods can be used or there can be no authentication method required to

unlock the mobility head unit. No authentication required is the default method.

The light on the dock’s lock release button indicates the locking status.

● Amber - The mobility head unit is locked and can not be unlocked without the proper Windows login

permission.

● White - The mobility head unit is locked and can be unlocked but may require a PIN.

● Green - The mobility head unit is unlocked and can be removed.

Attaching the mobility head unit to the dock

Align the rear of the mobility head unit with the top of the dock’s column, and place the mobility head unit
onto the dock. The mobility head unit automatically locks to the dock when attached.

Locking and unlocking the mobility head unit 17

Removing the mobility head unit from the dock

Press the lock release button (1) on the front of the dock’s column, and then lift the mobility head unit (2) o
the dock.

NOTE: Your system may require a PIN to unlock the mobility head unit from the dock. See Locking and

unlocking the mobility head unit on page 17.

Attaching the integrated MSR to the mobility head unit

The carry case must be installed on the mobility head unit to attach an integrated MSR.

1. Turn o the mobility system properly through the operating system, and turn o any external devices.

2. Disconnect the power cord from the mobility system.

IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long

as the system is plugged into an active AC outlet. You must disconnect the power cord and wait
approximately 30 seconds for the power to drain to avoid damage to the internal components.

3. Connect the MSR to the bottom USB Type-C port on the right side of the mobility head unit. Be sure to

press the MSR in rmly so that the clips on the side of the MSR click in place.

18 Chapter 3 Hardware congurations and upgrades

Removing the integrated MSR from the mobility head unit

1. Turn o the mobility system properly through the operating system, and turn o any external devices.

2. Disconnect the power cord from the mobility system.

IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long

as the system is plugged into an active AC outlet. You must disconnect the power cord and wait
approximately 30 seconds for the power to drain to avoid damage to the internal components of the
system.

3. Press down on the top of the MSR (1) with your thumbs, and then tilt the MSR (2) up slightly and pull the

MSR (3) from the USB Type-C port and clips.

Attaching the carry case to the mobility head unit

You can help protect your mobility head unit from accidental drops and bumps with the optional carry case.
The carry case also allows you to attach a shoulder strap for hands-free retailing and add a magnetic stripe
card reader (MSR).

1. Remove the mobility head unit from the dock if it is attached.

2. Slide the right side of the mobility head unit (1) into the groove on the right side of the carry case (1),

then press one corner of the left side of the mobility head unit (2) into the carry case and then press the
other corner of the mobility head unit (3) into the carry case.

Removing the integrated MSR from the mobility head unit 19

Removing the carry case from the mobility head unit

1. Remove the mobility head unit from the dock if it is attached.

2. Remove the MSR from the mobility head unit if it is attached.

3. Pull one corner on the left side of the mobility head unit (1) from the carry case, and then pull the other

corner on the left side of the mobility head unit (2) from the carry case. Then slide the right of the
mobility head unit (3) out of the carry case.

Replacing the hand strap on the mobility head unit

Follow the procedure below if you must replace the integrated hand strap on the rear of the mobility head
unit.

1. Remove the mobility head unit from the dock if it is attached.

2. Turn o the mobility head unit properly through the operating system.

3. Lift the hand strap up (1).

4. To remove the hand strap, slide the screw covers (2) on each side of the hand strap back and then up.

Then remove the screws (3) that secure the strap to the mobility head unit.

20 Chapter 3 Hardware congurations and upgrades

5. To attach the new hand strap, secure the hand strap with the screws (1) on each side of the mobility

head unit. Then replace the screw covers by pressing the covers (2) down onto the mobility head unit
and then sliding the covers forward.

Replacing the hand strap on the mobility head unit 21

Attaching an I/O connectivity base to the HP Engage Go
Convertible System

You can attach an I/O connectivity base to the bottom of the mobility system dock’s stability base.

1. Turn o the mobility system properly through the operating system, and turn o any external devices.

2. Disconnect the power cords from the mobility system and I/O connectivity base.

IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long

as the system is plugged into an active AC outlet. You must disconnect the power cord and wait
approximately 30 seconds for the power to drain to avoid damage to the internal components.

3. Remove the cover on the I/O connectivity base by removing the four screws on the underside of the I/O

connectivity base (1), and then lifting the cover o the I/O connectivity base (2).

4. Connect the USB Type-C power cable to the USB Type-C port on the underside of the dock’s column.

22 Chapter 3 Hardware congurations and upgrades

5. Place the I/O connectivity base onto the bottom of the dock’s stability base (1), and then tighten the four

screws on the underside of the I/O connectivity base (2) to secure the I/O connectivity base to the dock.
Be sure that the USB Type-C power cable is routed through the gap between the back of the I/O
connectivity base and the dock’s column.

6. To connect and secure the USB Type-C power cable, attach the cable clip to the cable (1), insert the cable

tie into the hole (2) below the USB Type-C port on the hub, and then slide the cable clip onto the cable tie
and connect the cable to the port (3).

7. Connect the I/O connectivity base’s AC adapter to the I/O connectivity base and a grounded AC outlet.

See Connecting an AC adapter to power on page 6.

Attaching an I/O connectivity base to the HP Engage Go Convertible System 23

Connecting a standalone I/O connectivity base to the HP Engage
Go Convertible System

1. Turn o the mobility system properly through the operating system, and turn o any external devices.

2. Disconnect the power cords from the mobility system and I/O connectivity base.

IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long

as the system is plugged into an active AC outlet. You must disconnect the power cord and wait
approximately 30 seconds for the power to drain to avoid damage to the internal components.

3. Connect the USB Type-C power cable to the USB Type-C port on the underside of the dock’s column and

to the USB Type-C power port on the I/O connectivity base.

4. Connect the I/O connectivity base’s power supply to the I/O connectivity base and a grounded AC outlet.

See Connecting an AC adapter to power on page 6.

Conguring the I/O connectivity base’s powered serial ports

The serial ports can be congured as standard (non-powered) serial ports or powered serial ports. Some
devices use a powered serial port. If the serial port is congured as a powered port, devices that support a
powered serial interface do not require an external power source.

IMPORTANT: The system must be powered o before connecting or disconnecting serial port devices.

NOTE: The I/O connectivity base ships with all serial ports congured in standard non-powered serial mode

(0 volts) by default.

There are three voltage settings for each serial port.

● 0 volts

● 5 volts

● 12 volts

To change the voltage settings for a powered serial port:

24 Chapter 3 Hardware congurations and upgrades

1. Turn o the mobility system properly through the operating system, and turn o any external devices.

2. Disconnect the power cord and all peripheral devices from the I/O connectivity base.

IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long

as the system is plugged into an active AC outlet. You must disconnect the power cord and wait
approximately 30 seconds for the power to drain to avoid damage to the internal components of the I/O
connectivity base.

3. Remove the ve screws on the underside of the I/O connectivity base (1) that secure the bottom plate to

the I/O connectivity base, and then remove the bottom plate from the I/O connectivity base (2).

4. Adjust the voltage select switch behind each serial port to the appropriate setting.

Conguring the I/O connectivity base’s powered serial ports 25

5. Place the bottom plate onto the I/O connectivity base (1), and then secure the plate to the I/O

connectivity base with the ve screws (2).

6. Reconnect the I/O connectivity base’s power cord and peripheral devices.

Connecting a standalone optional ngerprint reader to the I/O
connectivity base

The optional ngerprint reader can be used as a standalone device or it can be attached to the I/O
connectivity base. Follow the procedure below to connect a standalone ngerprint reader to the I/O
connectivity base.

1. Turn o the mobility system properly through the operating system, and turn o any external devices.

2. Disconnect the power cords from the mobility system and I/O connectivity base.

IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long

as the system is plugged into an active AC outlet. You must disconnect the power cord and wait
approximately 30 seconds for the power to drain to avoid damage to the internal components.

26 Chapter 3 Hardware congurations and upgrades

3. Connect the USB cable to the ngerprint reader (1) and route the cable through the routing channel (2)

on the ngerprint reader.

4. Connect the ngerprint reader USB cable to a USB Type-A port on the I/O connectivity base.

5. Reconnect the I/O connectivity base and power cords.

Attaching an optional ngerprint reader to the I/O connectivity
base

The optional ngerprint reader can be used as a standalone device or it can be attached to the I/O
connectivity base. Follow the procedure below to attach the ngerprint reader to the I/O connectivity base.

NOTE: You can attach the ngerprint reader to either side of the I/O connectivity base, but if you attach it to

the left side of the I/O connectivity base, the ngerprint reader covers the microSD slot and the headset jack
on the I/O connectivity base.

1. Turn o the mobility system properly through the operating system, and turn o any external devices.

2. Disconnect the power cords from the mobility system and I/O connectivity base.

IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long

as the system is plugged into an active AC outlet. You must disconnect the power cord and wait
approximately 30 seconds for the power to drain to avoid damage to the internal components.

Attaching an optional ngerprint reader to the I/O connectivity base 27

3. Place the ngerprint reader (1) on the riser (2), and then attach the mounting bracket (3) and cable

routing clip (4) to the ngerprint reader and riser with the two long screws (5) included with the
ngerprint reader.

4. Connect the USB cable to the ngerprint reader (1) and route the cable under the routing clip on the

ngerprint reader (2). Remove the mounting screw (3) from the underside of the I/O connectivity base,

and then attach the bracket on the ngerprint reader assembly to the underside of the I/O connectivity
base (4) using the screw that was removed from the base and the short screw included in the kit.

28 Chapter 3 Hardware congurations and upgrades

5. Connect the ngerprint reader cable to a USB Type-A port on the I/O connectivity base.

6. Reconnect the I/O connectivity base and power cords.

Mounting the HP Engage Go Convertible System to a countertop

You can use an optional countertop mounting bracket to mount the mobility system’s column to a countertop.

NOTE: The mounting bracket requires an 80 mm hole in the countertop. The thickness of the countertop

must be 10 mm to 50 mm.

1. If the dock’s stability base is attached to the column, remove the screw on the underside of the column

(1), and then remove the base (2) from the column.

Mounting the HP Engage Go Convertible System to a countertop 29

2. Route the cable(s) through the routing hole on the top piece of the mounting bracket (1) and attach the

cable(s) to the bottom of the column (2).

NOTE: If the column has a printer, there are four cables to connect. If it does not have a printer, there is

one cable to connect.

3. Hold the top piece of the mounting bracket against the bottom of the column, route the cables through

the hole in the mounting surface, and then place the column over the hole on the mounting surface.

4. The bottom piece of the mounting bracket can be oriented in two ways, depending on the thickness of

your mounting surface. Orient the bracket properly for your application before attaching it.

30 Chapter 3 Hardware congurations and upgrades

5. Route the cables through the hole in the bottom piece of the mounting bracket (1). Press the mounting

bracket against the bottom of the mounting surface (2), and then insert the screw (3) though the
mounting bracket. Then tighten the screw (4) so that the screw is fully inserted into the column, and
then tighten the wing nut (5) on the screw to fasten the bracket to the mounting surface.

Installing a security cable lock on the I/O connectivity base

You can secure the I/O connectivity base to a xed object with an optional security cable lock available from
HP. Insert the security cable lock into the security cable slot. Then lock it in place with the key.

NOTE: The security cable lock is sold separately as an aftermarket option kit only.

Installing a security cable lock on the I/O connectivity base 31

Installing a security cable lock on the HP Engage Go Convertible
System column

You can secure the I/O connectivity base to a xed object with an optional security cable lock and an optional
security cable extension available from HP.

NOTE: The security cable lock and security cable extension are sold separately as an aftermarket option kit

only.

1. Remove the screw from the bottom of the column (1).

2. Attach the security cable extension to the bottom of the column using the tamper-resistant screw (2)

included with the security cable extension.

3. Secure the other end of the security cable extension with a security cable lock (3), and then lock it in

place with the key.

32 Chapter 3 Hardware congurations and upgrades

4 Using the column printer

The column printer is an optional component that may be included with your system.

Standard features

Standard features

Interface USB

Memory/rmware 8 MB ash memory, History EEROM, 4k buer

Energy-savings Option to congure printer to enter low-power (1 watt) idle state if no data is received

after user-specied number of minutes

Resident character sets PC code pages 437 (US), 720 (Arabic), 737 (Greek), 775 (Baltic), 850 (Multilingual), 852

(Latin II), 857 (Turkish), 858 (with Eurosymbol), 860 (Portuguese), 862 (Hebrew), 863
(French Canadian), 864 (Arabic), 865 (Nordic), 866 (Cyrillic), 874 (Thai), 1250 (Windows
Central Europe), 1251 (Windows Cyrillic), 1252 (Windows Latin I), 1254 (Windows
Turkish), 1255 (Windows Hebrew), 1256 (Windows Arabic), 1257 (Windows Baltic), 28591
(Windows Latin 1), 28592 (Windows Latin 2), 28594 (Windows Baltic), 28596 (Windows
Arabic), 28599 (Windows Turkish), 28605 (Windows Latin 9), Katakana, and KZ_1048
(Kazakh)

Downloadable fonts Code pages 932 (Kanji), 949 (Korean), 936 (Simplied Chinese), and 950 (Traditional

Chinese)

Integrated barcodes Code 39, Code 93, Code 128, UPC-A, UPC-E, JAN8 (EAN), JAN13 (EAN), Interleaved 2 of 5,

Codabar, Code 128, PDF-417 (two-dimensional), Code 128 extended, GS1 Databar, QR
code, and Datamatrix

Print Monochrome in either 44 (standard) or 56 (compressed) columns on 80 mm wide

thermal paper

Paper path 80.0 mm

Roll Diameter 50.8 mm max. (2 inches)

Print resolution 8-dots/mm

Speed Up to 114 mm/second throughput (monochrome)

Paper sensing Paper out

Human interface Audible tone from speaker (software-driven). Simple commands in conguration menu

issued through paper feed button. Green status light, located next to the paper feed
button.

Cash drawer driver Connector for one or two cash drawers (obtain a " cord for two drawers)

Knife Paper cutter standard on all units

Printing features

The printer is versatile, with diverse printing options available. Text, graphics, and barcodes can be presented
in many dierent forms and sizes. For more information on programming the printer to change text, graphics,
or other characteristics, refer to the Programming Guide.

Standard features 33

When to change the receipt paper

Change the paper when it is near the end of the roll or when the roll is empty. When the paper is low, you
must monitor usage to avoid running out part of the way through a transaction. When the roll is empty, you
must load a new roll immediately or data may be lost.

● When the paper is low, a colored stripe appears on the receipt paper (if the paper purchased has a stripe)

indicating that enough paper remains for a small transaction.

● When the roll is empty, a green light on the printer ashes quickly indicating the paper must be installed.

IMPORTANT: Do not try to operate the printer or host system if the printer runs out of paper. The

printer may continue to accept data from the host system even though it is unable to print. Data may be
lost as a result.

Loading the printer receipt paper

1. Open the receipt cover by pushing up evenly on each side of the cover (1) until it unsnaps.

2. Remove the test printout or used paper roll if necessary.

3. Place the receipt paper into the paper compartment on the spindle (2) so that it unrolls from the inside.

Leave a few inches of paper sticking out of the printer. To prevent jamming, be sure that the paper is
between the guidelines.

4. While holding the paper in place, close the receipt cover (3) making sure to apply a little more pressure

after the rst click to ensure that it is fully latched. When fully latched with paper installed, the light
stops blinking.

34 Chapter 4 Using the column printer

5. To test that the paper is loaded correctly, advance the paper with the paper feed button (1), and then

tear the excess paper o against the knife on the cover. A steady green light (2) means the printer is on
and operating normally. If the light is ashing, the cover may not be completely shut.

Thermal paper specications

The printer requires qualied thermal paper with the following dimensions:

● Width: 80 +0/-0.6 mm (3.15 +0/-0.03")

● Diameter: 50.8 mm max. (2”)

The paper must not be attached at the roll’s core. Use paper with a colored stripe at the end to indicate that
the paper is running low.

The above gures are based on a core diameter of 22 ± 0.5 mm (0.87") outside and 11.5 ± 0.5 mm (0.45")
inside.

Qualied paper grades

Contact the manufacturer of your choice to order paper. HP recommends the following paper grades
produced by their respective manufacturers. There are a number of paper manufacturers qualied to provide
this paper, provided the POS paper rolls are from the recommended grades for monochrome (black ink)
paper.

Qualied manufacturers Phone/Fax Paper grade

Appvion, Inc. (USA)

825 E. Wisconsin Ave.

Appleton, WI 54912

http://www.appvion.com

Voice: (800) 922–1729

Fax: [phone]

Alpha 400-2.3 (was T1030)

Alpha 800-2.4 (was T1012A)

POS-Plus 600-2.4

Alpha 900-3.4 (was Superior)

All current Appvion papers are
BPA-free

Jujo Thermal Ltd.

P.O. Box 92 FI–27501

Voice: 358 (0) 10 303 200

Fax: [phone]

AF50KS–E3

AP62KS–E3

Thermal paper specications 35

Qualied manufacturers Phone/Fax Paper grade

Kauttua, Finland

http://www.jujothermal.com/

Kanzaki Specialty Papers (USA)

20 Cummings St.

Ware, MA 01082–2002

http://www.kanzakiusa.com/

Voice: (888) 526–9254

Fax: [phone]

P30023 (was P–300), P31023
(was P–310),

P35024 (was P–350), P35032
(was P–354),

P39023 (BPA free, was P–390),
P30521 (BPA free),

P30523 (BPA free), P31523 (BPA
free), P35532 (BPA free)

Koehler UK Ltd. (Great Britain)

2 White Oak Square

London Road

Swanley, Kent BR8 7AG, U.K.

http://www.koehlerpaper.com/en/

Voice: (44) 1322 661010

Fax: [phone]

KT55-F20

Koehler AG

Hauptstr. 2-4

D-77704 Oberkirch, Germany

http://www.koehlerpaper.com/en/

Voice: (49) 7802 81-0

Fax: [phone]

KT55-F20

Mitsubishi Int’l Corp. (USA)

655 Third Ave.

New York, New York 10017

http://www.mitsubishicorp.com/us/en/

Voice: (212) 605–2000

Fax: [phone]

P–5035

T–8051

TP–8065

PP-5051

OJI Paper Company Ltd.

Ginza 4-chome

Tokyo 104, Japan

http://www.ojipaper.co.jp/english/

Voice: (81)3–3563-1111

Fax: [phone]

KF–60

PD–170R

PD–170R

Thermal Solutions Intl, Inc.

6740 Broadview Ave, Suite D

Jacksonville, FL 32254

http://thermalsolutionsinternational.com

Voice: [phone], [phone]

Fax: [phone]

19018RDT

Features: 30% post-consumer
waste, recycled/BPA free

36 Chapter 4 Using the column printer

Troubleshooting the printer

The printer is generally trouble-free; however, unexpected conditions may arise. Refer to the following
sections to diagnose and solve these printer conditions. To resolve complex issues, you may need to contact
an authorized HP service representative.

Printer tone and green light

Condition Possible causes Possible solutions Where to go for more

information

Green light, quick steady

ashing.

Paper roll is empty. Load a new paper roll. See Loading the printer receipt

paper on page 34.

Receipt cover is open. Close the cover. If the problem

persists, continue opening and
closing the cover until the light
stops blinking.

The knife is unable to return to

the home position.

Stop using the printer. Contact your authorized HP

service representative.

Green light, slow steady

ashing.

Other problems may be
indicated.

Stop using the printer. Contact your authorized HP

service representative.

Printer beeps (two-tone—low
frequency, high frequency).

Printer has been turned on and
is ready to operate.

No action is required.

Printer beeps and the green
light ashes in various
combinations.

These all indicate a serious
condition.

Stop using the printer. Contact your authorized HP

service representative.

Printing issues

Condition Possible causes Possible solutions Where to go for more

information

Colored stripe on the receipt. Paper is low. Change the paper. See Loading the printer receipt

paper on page 34.

Receipt does not come out all
the way.

Paper is jammed. Open the receipt cover, inspect

the knife, and clear any
jammed paper.

Printer starts to print, but stops
while the receipt is being
printed.

Paper is jammed. Open the receipt cover, inspect

the knife, and clear any
jammed paper.

Receipt is not cut. Paper is jammed. Open the receipt cover, inspect

the knife, and clear any
jammed paper.

Print is light or spotty. Paper roll is loaded incorrectly. Reload the paper correctly. See Loading the printer receipt

paper on page 34.

Thermal printhead is dirty. Use recommended thermal

receipt paper and clean the
printhead with 99% isopropyl
alcohol.

Troubleshooting the printer 37

Condition Possible causes Possible solutions Where to go for more

information

Variations in paper. Increase print density in Set

Hardware Options of the

printer conguration menu to
110% or 120% as necessary.

Contact your authorized HP
service representative.

Vertical column of print is
missing.

This indicates a serious
condition with the printer
electronics or missing dot on
printhead.

Stop using the printer. Contact your authorized HP

service representative.

One side of receipt is missing. This indicates a serious

condition with the printer
electronics.

Stop using the printer. Contact your authorized HP

service representative.

NOTE: Using nonrecommended paper may damage the printhead and void the warranty.

Printer does not function

Condition Possible causes Possible solutions Where to go for more

information

Printer does not function when
turned on and light is o.

Power is not plugged in. Check that the host or power

supply is getting power.

Printer does not function when
turned on and the light is
blinking.

Receipt cover is not fully
closed.

Close and latch the receipt
cover.

Printer stops functioning. Printhead has overheated. Allow the printhead to cool

down.

Printer is in energy-saving

mode.

Press the paper feed button to
revive the printer.

Printer does not open. Receipt cover is stuck. Release the latch failsafe. See Latch failsafe on page 39.

38 Chapter 4 Using the column printer

Latch failsafe

In the event that the receipt cover becomes stuck, the printer has a failsafe to release the cover’s latches.
Using a thin pointed object, press the rectangular button adjacent to the printhead. With enough pressure, the
latches should release, and the receipt cover should open.

Troubleshooting the printer 39

5 Conguring the software

Touch screen calibration for Windows 10 Professional and
Windows 10 IoT Enterprise for Retail

NOTE: The Windows calibration tool works only in digitizer touch mode. If you install a retail touch utility, it

sets the touch screen to POS mode (mouse mode) by default and does not allow the Windows calibration tool
to run.

To calibrate the touch module in Windows 10 Professional and Windows 10 IoT Enterprise for Retail:

1. Open Control Panel. You can type Control Panel in the Search box to access it.

2. In Control Panel, type calibrate in the Search box. Under Tablet PC Settings, tap the Calibrate the

screen for pen or touch input link. In the Tablet PC Settings dialog box, tap the Calibrate button, and

then proceed to step 3.

3. Follow the on-screen instructions to press the target marks on the touch screen. At the end of the

calibration process, the touch module should be aligned with the video and the touch points will be
accurate.

Conguring optional HP integrated peripheral modules

To congure the integrated USB peripheral, refer to the HP Point of Sale Conguration Guide (available in
English only). The guide is located with the documentation on your retail system and at http://www.hp.com/

support. To access the guide on the retail system, select Start, and then select HP Point of Sale Information.

NOTE: Check http://www.hp.com/support for updated software or documentation that became available

between the time your product was manufactured and the time it was delivered to you.

40 Chapter 5 Conguring the software

A Enabling encryption on the MSR

The MSR has optional encryption functionality. HP has partnered with IDTECH Products to perform key
injection services remotely. For more information about their service, contact the IDTECH Products sales team
at [e-mail].

41

B Electrostatic discharge

A discharge of static electricity from a nger or other conductor may damage system boards or other static­sensitive devices. This type of damage may reduce the life expectancy of the device.

Preventing electrostatic damage

To prevent electrostatic damage, observe the following precautions:

● Avoid hand contact by transporting and storing products in static-safe containers.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

● Place parts on a grounded surface before removing them from their containers.

● Avoid touching pins, leads, or circuitry.

● Always be properly grounded when touching a static-sensitive component or assembly.

Grounding methods

There are several methods for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:

● Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist

straps are exible straps with a minimum of 1 megohm +/- 10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.

● Use heelstraps, toestraps, or bootstraps at standing workstations. Wear the straps on both feet when

standing on conductive oors or dissipating oor mats.

● Use conductive eld service tools.

● Use a portable eld service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer,
reseller, or service provider.

NOTE: For more information on static electricity, contact an HP authorized dealer, reseller, or service

provider.

42 Appendix B Electrostatic discharge

C Operating guidelines, routine care, and

shipping preparation

Laser compliance

WARNING! Use of controls or adjustments, or performance of procedures other than those specied in the

laser product installation guide, may result in hazardous radiation exposure. To reduce the risk of exposure to
hazardous radiation:

Input power

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source supplied and approved by
HP for use with this computer.

The computer can operate on DC power within the following specications. The voltage and current for your
computer is located on the regulatory label.

Input power Rating

Operating voltage and current 5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33

A / 20 V dc @ 3.25 A – 65 W USB-C

HP ElitePOS Basic I/O Connectivity Base: 120 W (19.5 V / 6.15 A)

HP ElitePOS Advanced I/O Connectivity Base: 180 W (19.5 V / 9.23 A)

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding

240 V ms.

Operating environment

Factor

Metric U.S.

Temperature

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Laser compliance 43

Factor Metric U.S.

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

Operating guidelines and routine care

Follow the guidelines below to properly set up and care for the system:

● HP recommends a 17 mm clearance around the vents on the mobility head unit and I/O connectivity

base for heat dissipation.

● Keep the system away from excessive moisture, direct sunlight, and extremes of heat and cold.

● Never operate the system with any access panels removed.

● Do not stack systems on top of each other or place them so near each other that they are subject to each

other’s recirculated or preheated air.

● If the system is to be operated within a separate enclosure, intake and exhaust ventilation must be

provided on the enclosure, and the same operating guidelines listed above still apply.

● Keep liquids away from the mobility system and I/O connectivity base.

● Never cover the vents on the mobility system or I/O connectivity base with any type of material.

● Install or enable power management functions of the operating system or other software, including

sleep states.

● Turn o the mobility system before you do either of the following:

● Wipe the exterior with a soft, damp cloth as necessary. Using cleaning products may discolor or

damage the nish.

● Occasionally clean the air vents on all vented sides of the mobility system. Lint, dust, and other

foreign matter can block the vents and limit the airow.

NOTE: For more information on your retail system care and maintenance, refer to “Retail Point of Sales

Systems - Routine Care and Maintenance” available at http://www.hp.com/support.

Touch screen maintenance

Keep your display and touch sensor clean. The touch sensor requires very little maintenance. HP recommends
that you periodically clean the glass touch sensor surface. Be sure to turn o your display before cleaning.
Typically, an isopropyl alcohol and water solution ratio of 50:50 is the best cleaning agent for your touch
sensor. It is important to avoid using any caustic chemicals on the touch sensor. Do not use any vinegar­based solutions.

Apply the cleaner with a soft, lint-free cloth. Avoid using gritty cloths. Always dampen the cloth and then
clean the sensor. Be sure to spray the cleaning liquid onto the cloth, not the sensor, so that drips do not seep
inside the display or stain the bezel.

44 Appendix C Operating guidelines, routine care, and shipping preparation

MSR maintenance

To clean the MSR (magnetic stripe reader), swipe a standard cleaning card through the MSR a couple of times.
You can order a standard cleaning card online. You can also put a thin oil-free cloth around a credit card.

Cleaning the printer

Because of the way the printer sits while in use, it is likely there is a buildup of paper and other debris from
the knife. HP recommends that you keep the printer in working order by periodically cleaning the debris from
the printer.

To clean the printer, open the cover, remove the paper roll, and then use a can of compressed air to blow the
debris out from the bottom plate where it accumulates.

Cleaning I/O ports

The mobility system has a series of ports. Dust and debris can collect in these ports, which can reduce
connectivity and performance. Use a battery-powered vacuum to remove any debris that has accumulated in
and around these ports.

Updating drivers and rmware

HP recommends that you regularly download and install the latest drivers and rmware updates to help
enhance system performance, resolve known issues, and avoid replacing parts unnecessarily.

Go to http://www.hp.com/support to download and install the latest drivers and BIOS updates for your
specic Retail Point of Sale model.

Shipping preparation

Follow these suggestions when preparing to ship the mobility system:

1. Back up the hard drive les. Be sure that the backup media is not exposed to electrical or magnetic

impulses while stored or in transit.

NOTE: The hard drive locks automatically when the mobility system power is turned o.

2. Remove and store all removable media.

3. Turn o the mobility system and external devices.

4. Disconnect the power cord from the AC outlet, and then from the mobility system.

5. Disconnect the mobility system components and external devices from their power sources, and then

from the mobility system.

6. Pack the mobility system components and external devices in their original packing boxes or similar

packaging with suicient packing material to protect them.

MSR maintenance 45

D Accessibility

HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices.

Supported assistive technologies

HP products support a wide variety of operating system assistive technologies and can be congured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.

NOTE: For additional information about a particular assistive technology product, contact customer support

for that product.

Contacting support

We are constantly rening the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at [phone], Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. If you are deaf
or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have
accessibility questions by calling [phone], Monday through Friday, 6 a.m. to 9 p.m. North American
Mountain Time.

NOTE: Support is in English only.

46 Appendix D Accessibility

Index

A

accessibility 46

C

cable routing congurations 10
carry case

attaching 19
remvoing 20

column printer

changing paper 34
cleaning 45
features 33
latch failsafe 39
paper specications 35
qualied paper grades 35

troubleshooting 37
connecting AC adapters 6
countertop mount 29

D

dock

attaching mobility head unit 17

options 4

removing mobility head unit 18
drivers and rmware, updating 45

E

electrostatic discharge, preventing

damage 42

F

features

integrated 3

Mobility head unit 2

standard 1
ngerprint reader

attaching to base 27

connecting as standalone 26

H

hand strap, replacing 20

I

I/O connectivity base

advanced components 5

attaching ngerprint reader 27
attaching to mobility system 22
basic components 4
connecting power 6
connecting to mobility system

24
Input power 43
installation guidelines 16

L

laser compliance 43
locking and unlocking mobility head

unit 17

M

mobility head unit adjustment 8
MSR

attaching 18
encryption 41
maintenance 45
removing 19

O

operating environment 43
operating guidelines 44

P

ports, cleaning 45
power button

I/O connectivity base 7
mobility head unit 7

S

security cable

attaching to I/O connectivity

base 31

attaching to mobility system 32

serial number

I/O connectivity base 9
mobility head unit 9

serial ports, conguring for power

24
shipping preparation 45
software conguration 40

T

touch screen maintenance 44

W

warnings and cautions 16

Index 47