User Guide
© Copyright 2012, 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. SD Logo is a
trademark of its proprietor. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: June 2013
First Edition: October 2012
Document Part Number: 703316-002
Product notice
This user guide describes features that are
common to most models. Some features
may not be available on your computer.
To obtain the latest information in this
guide, contact support. For U.S. support, go
http://www.hp.com/go/contactHP. For
to
worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Welcome .......................................................................................................................................................... 1
Finding information ............................................................................................................................... 2
2 Getting to know your computer ..................................................................................................................... 4
Top ....................................................................................................................................................... 4
TouchPad ............................................................................................................................ 4
Lights ................................................................................................................................... 5
Buttons and fingerprint reader (select models only) ............................................................ 6
Keys ..................................................................................................................................... 8
Front ..................................................................................................................................................... 9
Right ................................................................................................................................................... 10
Left ..................................................................................................................................................... 11
Rear .................................................................................................................................................... 12
Display ................................................................................................................................................ 13
Bottom ................................................................................................................................................ 14
3 Connecting to a network .............................................................................................................................. 16
Connecting to a wireless network ....................................................................................................... 16
Using the wireless controls ................................................................................................ 16
Using the wireless button .................................................................................. 16
Using operating system controls ....................................................................... 17
Using a WLAN ................................................................................................................... 17
Using an Internet service provider .................................................................... 17
Setting up a WLAN ............................................................................................ 18
Configuring a wireless router ............................................................................ 18
Protecting your WLAN ....................................................................................... 18
Connecting to a WLAN ...................................................................................... 19
Using HP Mobile Broadband (select models only) ............................................................ 19
Inserting and removing a SIM ........................................................................... 20
Using GPS (select models only) ........................................................................................ 21
Using Bluetooth wireless devices ...................................................................................... 21
Connecting to a wired network ........................................................................................................... 21
Connecting to a local area network (LAN) ......................................................................... 21
Using a modem .................................................................................................................. 22
Connecting a modem cable .............................................................................. 22
Connecting a country- or region-specific modem cable adapter ....................... 23
v
4 Navigating using the keyboard, touch gestures and pointing devices ................................................... 24
Using pointing devices ....................................................................................................................... 24
Setting pointing device preferences ................................................................................... 24
Using the pointing stick ...................................................................................................... 24
Using the TouchPad .......................................................................................................... 24
Turning the TouchPad off and on ...................................................................... 25
Using TouchPad gestures ................................................................................. 25
Tapping ............................................................................................. 26
Scrolling ............................................................................................ 26
Pinching/zooming ............................................................................. 27
Rotating (select models only) ........................................................... 27
2-finger click (select models only) .................................................... 27
Flicking (select models only) ............................................................ 28
Edge swipes (select models only) ..................................................................................... 28
Right-edge swipe .............................................................................................. 28
Top-edge swipe ................................................................................................. 29
Left-edge swipe ................................................................................................. 29
Using the keyboard ............................................................................................................................ 30
Using Microsoft Windows 8 shortcut keys ......................................................................... 30
Identifying the hot keys ...................................................................................................... 31
Using keypads ................................................................................................................... 32
Using the integrated numeric keypad ................................................................ 33
Using an optional external numeric keypad ...................................................... 33
5 Multimedia ..................................................................................................................................................... 34
Using the media activity controls ........................................................................................................ 34
Audio .................................................................................................................................................. 34
Connecting speakers ......................................................................................................... 34
Adjusting the volume ......................................................................................................... 34
Connecting headphones .................................................................................................... 35
Connecting a microphone .................................................................................................. 35
Checking audio functions on the computer ........................................................................ 35
Webcam (select models only) ............................................................................................................ 35
Video .................................................................................................................................................. 36
VGA ................................................................................................................................... 36
DisplayPort (select models only) ....................................................................................... 37
6 Power management ...................................................................................................................................... 39
Shutting down the computer ............................................................................................................... 39
Setting power options ......................................................................................................................... 39
vi
Using power-saving states ................................................................................................. 39
Intel Rapid Start Technology (select models only) ............................................ 40
Initiating and exiting Sleep ................................................................................ 40
Enabling and exiting user-initiated Hibernation ................................................. 40
Setting password protection on wakeup ........................................................... 41
Using the power meter and power settings ....................................................... 41
Using battery power ........................................................................................................... 41
Finding additional battery information ............................................................... 42
Using Battery Check ......................................................................................... 42
Displaying the remaining battery charge ........................................................... 42
Maximizing battery discharge time .................................................................... 42
Managing low battery levels .............................................................................. 42
Identifying low battery levels ............................................................. 43
Resolving a low battery level ............................................................ 43
Inserting or removing the battery ...................................................................... 43
Conserving battery power ................................................................................. 44
Storing a user-replaceable battery (select models only) ................................... 44
Disposing of a user-replaceable battery (select models only) ........................... 44
Replacing a user-replaceable battery (select models only) .............................. 45
Using external AC power ................................................................................................... 45
Testing an AC adapter ...................................................................................... 46
7 External cards and devices .......................................................................................................................... 47
Using Media Card Reader cards (select models only) ....................................................................... 47
Inserting a digital card ........................................................................................................ 47
Removing a digital card ..................................................................................................... 47
Using ExpressCards (select models only) .......................................................................................... 48
Configuring an ExpressCard .............................................................................................. 48
Inserting an ExpressCard .................................................................................................. 49
Removing an ExpressCard ................................................................................................ 50
Using smart cards (select models only) ............................................................................................. 50
Inserting a smart card ........................................................................................................ 51
Removing a smart card ...................................................................................................... 51
Using a USB device ........................................................................................................................... 51
Connecting a USB device .................................................................................................. 52
Removing a USB device .................................................................................................... 52
Using 1394 devices (select models only) ........................................................................................... 52
Connecting a 1394 device ................................................................................................. 53
Removing a 1394 device ................................................................................................... 53
Using an eSATA device (select models only) .................................................................................... 53
Connecting an eSATA device ............................................................................................ 54
vii
Removing an eSATA device .............................................................................................. 54
Using optional external devices .......................................................................................................... 54
Using optional external drives ............................................................................................ 55
Using the docking connector (select models only) ............................................................ 55
8 Drives ............................................................................................................................................................. 56
Handling drives ................................................................................................................................... 56
Using hard drives ............................................................................................................................... 56
Intel Smart Response Technology (select models only) .................................................... 57
Removing or replacing the service door ............................................................................ 57
Removing the service door ............................................................................... 57
Replacing the service door ................................................................................ 58
Replacing or upgrading the hard drive ............................................................................... 59
Intel Smart Response Technology (select models only) ................................... 59
Removing the hard drive ................................................................................... 60
Installing a hard drive ........................................................................................ 62
Replacing a drive in the upgrade bay ................................................................................ 63
Replacing a hard drive ...................................................................................... 63
Replacing an optical drive ................................................................................. 64
Improving hard drive performance ..................................................................................... 66
Using Disk Defragmenter .................................................................................. 66
Using Disk Cleanup ........................................................................................... 66
Using HP 3D DriveGuard (select models only) .................................................................. 66
Identifying HP 3D DriveGuard status ................................................................ 67
Managing power with a parked hard drive ........................................................ 67
Using HP 3D DriveGuard software ................................................................... 67
Using optical drives (select models only) ........................................................................................... 68
Identifying the installed optical drive .................................................................................. 68
Inserting an optical disc ..................................................................................................... 68
Tray-load ........................................................................................................... 68
Removing an optical disc ................................................................................................... 69
Tray-load ........................................................................................................... 69
When the disc tray opens normally .................................................. 69
When the disc tray fails to open normally ......................................... 70
Sharing optical drives ........................................................................................................ 72
Using RAID (select models only) ........................................................................................................ 72
9 Security .......................................................................................................................................................... 73
Protecting the computer ..................................................................................................................... 73
Using passwords ................................................................................................................................ 74
Setting passwords in Windows .......................................................................................... 74
viii
Setting passwords in Computer Setup .............................................................................. 75
Managing a BIOS administrator password ........................................................................ 75
Entering a BIOS administrator password .......................................................... 77
Managing a Computer Setup DriveLock password ........................................................... 77
Setting a DriveLock password ........................................................................... 77
Entering a DriveLock password ........................................................................ 78
Changing a DriveLock password ...................................................................... 78
Removing DriveLock protection ........................................................................ 79
Using Computer Setup Automatic DriveLock .................................................................... 79
Entering an Automatic DriveLock password ..................................................... 79
Removing Automatic DriveLock protection ....................................................... 80
Using antivirus software ..................................................................................................................... 80
Using firewall software ....................................................................................................................... 80
Installing critical security updates ....................................................................................................... 81
Using HP ProtectTools Security Manager (select models only) ......................................................... 81
Installing an optional security cable .................................................................................................... 81
Using the fingerprint reader (select models only) ............................................................................... 82
Locating the fingerprint reader ........................................................................................... 82
10 Maintenance ................................................................................................................................................ 83
Adding or replacing memory modules ................................................................................................ 83
Adding or replacing the memory module underneath the keyboard (select models only) .................. 85
Cleaning your computer ..................................................................................................................... 91
Cleaning products .............................................................................................................. 91
Cleaning procedures .......................................................................................................... 91
Cleaning the display .......................................................................................... 91
Cleaning the sides and cover ............................................................................ 91
Cleaning the TouchPad and keyboard .............................................................. 91
Using the DreamColor display (select models only) ........................................................................... 92
Updating programs and drivers .......................................................................................................... 92
Using SoftPaq Download Manager .................................................................................................... 92
11 Backup and recovery .................................................................................................................................. 93
Backing up your information ............................................................................................................... 93
Performing a system recovery ............................................................................................................ 94
Using the Windows recovery tools ..................................................................................... 94
Using f11 recovery tools .................................................................................................... 95
Using Windows 8 operating system media (purchased separately) .................................. 95
Using Windows Refresh for quick and easy recovery ....................................................... 96
Remove everything and reinstall Windows ........................................................................ 96
Using HP Software Setup .................................................................................................. 97
ix
12 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 98
Using Computer Setup ....................................................................................................................... 98
Starting Computer Setup ................................................................................................... 98
Navigating and selecting in Computer Setup ..................................................................... 98
Restoring factory settings in Computer Setup ................................................................... 99
Updating the BIOS ........................................................................................................... 100
Determining the BIOS version ......................................................................... 100
Downloading a BIOS update ........................................................................... 100
Using Advanced System Diagnostics ............................................................................................... 102
13 Support ...................................................................................................................................................... 103
Contacting support ........................................................................................................................... 103
Labels ............................................................................................................................................... 104
14 Specifications ............................................................................................................................................ 105
Input power ....................................................................................................................................... 105
Operating environment ..................................................................................................................... 105
Appendix A Traveling with the computer .................................................................................................... 106
Appendix B Troubleshooting ........................................................................................................................ 107
Troubleshooting resources ............................................................................................................... 107
Resolving issues .............................................................................................................................. 107
The computer is unable to start up .................................................................................. 107
The computer screen is blank .......................................................................................... 108
Software is functioning abnormally .................................................................................. 108
The computer is on but not responding ........................................................................... 108
The computer is unusually warm ..................................................................................... 108
An external device is not working .................................................................................... 109
The wireless network connection is not working .............................................................. 109
The optical disc tray does not open for removal of a CD or DVD .................................... 110
The computer does not detect the optical drive ............................................................... 111
A disc does not play ......................................................................................................... 111
A movie is not visible on an external display ................................................................... 111
The process of burning a disc does not begin, or it stops before completion .................. 112
Appendix C Electrostatic discharge ............................................................................................................ 113
Index ................................................................................................................................................................. 114
x
1Welcome
After you set up and register the computer, it is important to take the following steps:
Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows®
●
features.
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop,
press the Windows logo key
return you to the previous screen.
Connect to the Internet—Set up your wired or wireless network so that you can connect to the
●
Internet. For more information, see
Update your antivirus software—Protect your computer from damage caused by viruses. The
●
software is preinstalled on the computer. For more information, see
on page 80.
on your keyboard. Pressing the Windows logo key again will
Connecting to a network on page 16.
Using antivirus software
Get to know your computer—Learn about your computer features. Refer to
●
your computer on page 4 and Navigating using the keyboard, touch gestures and pointing
devices on page 24 for additional information.
Find installed software—Access a list of the software preinstalled on the computer:
●
From the Start screen, type a, click Apps, and then select from the displayed options. For
details about using the software included with the computer, see the software manufacturer's
instructions, which may be provided with the software or on the manufacturer's website.
● Back up your hard drive—Create recovery discs or a recovery flash drive. See
recovery on page 93.
Getting to know
Backup and
1
Finding information
The computer comes with several resources to help you perform various tasks.
Resources For information about
Setup Instructions poster
Windows 8 Basics guide Overview of using and navigating with Windows® 8.
Help and Support
To access Help and Support, type h, and then select
Help and Support.
To obtain the latest information in this guide, contact
support. For U.S. support, go to
contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
Regulatory, Safety, and Environmental Notices
To access this guide, from the Start screen, select the
HP Support Assistant app, screen, select My
computer, and then select User guides.
Safety & Comfort Guide
To access this guide, from the Start screen, select the
HP Support Assistant app, select My computer, and
then select User guides.
– or –
Go to
http://www.hp.com/ergo.
http://www.hp.com/go/
How to set up the computer
●
Help to identify computer components
●
Operating system information
●
Software, driver, and BIOS updates
●
Troubleshooting tools
●
How to access support
●
● Regulatory and safety information
Battery disposal information
●
● Proper workstation setup, posture, health, and work habits
Electrical and mechanical safety information
●
Worldwide Telephone Numbers booklet
This booklet is provided with your computer.
HP website
To obtain the latest information in this guide, contact
support. For U.S. support, go to
contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
http://www.hp.com/go/
HP support telephone numbers
● Support information
Ordering parts and finding additional help
●
Accessories available for the device
●
2 Chapter 1 Welcome
Resources For information about
Limited Warranty*
To access this guide, from the Start screen, select the
HP Support Assistant app, select My computer, and
then select Warranty and services.
– or –
Go to
http://www.hp.com/go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a
printed copy from
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
●
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/go/orderdocuments or write to:
Warranty information
http://www.hp.com/go/
Finding information 3
2 Getting to know your computer
Top
TouchPad
Component Description
(1) Left pointing stick button Functions like the left button on an external mouse.
(2) Center pointing stick button Functions like the center button on an external mouse.
(3) Pointing stick Moves the pointer and selects or activates items on the
(4) Right pointing stick button Functions like the right button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
(6) Center TouchPad button Functions like the center button on an external mouse.
(7) Left TouchPad button Functions like the left button on an external mouse.
(8) TouchPad zone Moves the pointer and selects or activates items on the
(9) TouchPad on/off button Turns the TouchPad on and off when it is double-tapped.
screen.
screen.
4 Chapter 2 Getting to know your computer
Lights
Component Description
(1) TouchPad light
(2) Caps lock light On: Caps lock is on.
(3)
(4) Num lk light On: Num lock is on.
(5)
(6)
(7)
(8)
Power light
Wireless light
Mute light
Web browser light
Calculator light ● On: The calculator function is on.
Amber: The TouchPad is off.
●
Off: The TouchPad is on.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
White: An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
● Amber: All wireless devices are off.
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
On: The computer is on.
●
Off: The computer is off.
●
Blinking: The calculator has been activated.
●
Top 5
Buttons and fingerprint reader (select models only)
Component Description
(1)
(2)
(3)
(4)
(5)
Power button
Wireless button Turns the wireless feature on or off but does not establish a
Volume mute button Mutes and restores speaker sound.
Web browser button Opens the default Web browser.
Calculator button Activates the calculator function.
When the computer is off, press the button to turn on
●
the computer.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select
Settings, and then select Power Options.
wireless connection.
6 Chapter 2 Getting to know your computer
Component Description
(6) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a
(7) TouchPad on/off button Turns the TouchPad on and off when it is double-tapped.
password logon.
Top 7
Keys
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
NOTE: fn12 is for models with backlit keyboards.
(3) fn key Executes frequently used system functions when pressed
(4)
(5)
(6) Integrated numeric keypad When num lk has been enabled, it can be used like an
(7) num lk key Alternates between the navigational and numeric functions
Windows logo key Returns you to the Start screen from an open app or the
Windows applications key Displays options for a selected object.
in combination with a function key, the num lk key, or the
esc key.
Windows desktop.
NOTE: Pressing the Windows logo key again will return
you to the previous screen.
external numeric keypad.
on the integrated numeric keypad.
8 Chapter 2 Getting to know your computer
Front
Component Description
(1)
(2)
(3)
(4)
(5) Display release latch Opens the computer.
(6) Media Card Reader Reads data from and writes data to digital memory
Wireless light Turns the wireless feature on or off but does not
Power light ● On: The computer is on.
AC adapter/Battery light ● White: The computer is connected to external
Hard drive light ● Blinking white: The hard drive is being accessed.
establish a wireless connection.
Blinking: The computer is in the Sleep state.
●
Off: The computer is off.
●
power and the battery is charged from 90 to 99
percent.
Amber: The computer is connected to external
●
power and the battery is charged from 0 to 90
percent.
Blinking amber: A battery that is the only available
●
power source has reached a low battery level.
When the battery reaches a critical battery level,
the battery light begins blinking rapidly.
Off: The battery is fully charged.
●
Amber: HP 3D DriveGuard has temporarily
●
parked the hard drive.
cards such as Secure Digital (SD).
(7) Speakers (2) Produce SRS Premium Sound or SRS Premium Sound
PRO (select models only).
NOTE: To use the SRS Premium Sound software,
from the Start screen, type SRS, and then select SRS
Premium Sound.
Front 9
Right
Component Description
(1)
(2)
(3)
(4)
(5) Smart card reader Supports optional smart cards.
(6) Upgrade bay (optical drive shown) The upgrade bay can hold either a hard drive or an optical
Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or television audio.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access
the user guides, from the Start screen, select the HP
Support Assistant app, select My computer, and then
select User guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
USB 3.0 ports (2) Connect optional USB 3.0 compatible devices and provide
enhanced USB power performance.
NOTE: For details about different types of USB ports, see
Using a USB device on page 51.
External monitor port Connects an external VGA monitor or projector.
drive that reads and writes (select models only) to an
optical disc. It can also hold a weight saver option.
(7) Optical drive eject button (select models
only)
10 Chapter 2 Getting to know your computer
Releases the optical drive disc tray.
Left
Component Description
(1)
(2)
(3) Vents (2) Enable airflow to cool internal components.
(4)
(5)
(6)
(7)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
RJ-45 (network) jack Connects a network cable.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
DisplayPort Connects an optional digital display device, such as a
high-performance monitor or projector.
eSATA/USB 2.0 combo port Connects an optional high-performance eSATA
component, such as an eSATA external hard drive, or
connects an optional USB device.
USB 2.0 port Connects an optional USB device.
USB charging port Connects an optional USB device. The USB charging port
can also charge select models of cell phones and MP3
players, even when the computer is off.
(8)
(9)
1394 port Connects an optional IEEE 1394 or 1394a device, such as
a camcorder.
HP ExpressCard slot Supports optional ExpressCards.
Left 11
Rear
Component Description
(1)
(2)
RJ-11 (modem) jack Connects a modem cable.
Power connector Connects an AC adapter.
12 Chapter 2 Getting to know your computer
Display
Component Description
(1) Internal display switch Turns off the display or initiates Sleep if the display is closed
(2) WLAN antennas (3)* Send and receive wireless signals to communicate with wireless
(3) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless
(4) Internal microphones (2) Record sound.
(5) Webcam light (select models only) On: The webcam is in use.
(6) Webcam (select models only) Records video and captures still photographs.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region. To access the user guides, from the Start screen, select
the HP Support Assistant app, select My computer, and then select User guides.
while the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
local area networks (WLAN).
wide area networks (WWAN).
For information on using the webcam, access Help and Support.
From the Start screen, type h, and then select Help and
Support.
Display 13
Bottom
Component Description
(1) Battery bay Holds the battery.
(2)
(3)
(4) Accessory battery connector Connects an optional accessory battery.
(5) Docking connector Connects an optional docking device.
(6) Service door release latch Releases the service door from the computer.
(7) Vents (4) Enable airflow to cool internal components.
SIM slot Supports a wireless subscriber identity module (SIM).
The SIM slot is located inside the battery bay.
Battery release latch Releases the battery.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
14 Chapter 2 Getting to know your computer
Component Description
(8)
(9)
Bluetooth compartment Contains a Bluetooth device (select models only).
Service door Provides access to the hard drive, the wireless LAN
(WLAN) module slot, the WWAN module slot, and the
memory module slots.
CAUTION: To prevent an unresponsive system,
replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact technical support through Help and Support.
From the Start screen, type h, and then select Help
and Support.
Bottom 15
3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe
and access information from millions of websites using your computer and a wired or wireless
network connection. This chapter will help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your computer may be
equipped with one or more of the following wireless devices:
Wireless local area network (WLAN) device—Connects the computer to wireless local area
●
networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate
offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and
universities. In a WLAN, the mobile wireless device in your computer communicates with a
wireless router or a wireless access point.
HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN)
●
device that gives you wireless connectivity over a much larger area. Mobile network operators
install base stations (similar to cell phone towers) throughout large geographic areas, effectively
providing coverage across entire states, regions, or even countries.
Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-
●
enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a
PAN, each device communicates directly with other devices, and devices must be relatively
close together—typically within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in
Help and Support. From the Start screen, type h, and then select Help and Support.
Using the wireless controls
You can control the wireless devices in your computer using these features:
Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless
●
button)
Operating system controls
●
Using the wireless button
The computer has a wireless button, one or more wireless devices, and one or two wireless lights,
depending on the model. All of the wireless devices on your computer are enabled at the factory, so
the wireless light is on (white) when you turn on the computer.
The wireless light indicates the overall power state of your wireless devices, not the status of
individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light
is off, all wireless devices are off.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or
turn off the wireless devices simultaneously.
16 Chapter 3 Connecting to a network
Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network,
manage wireless networks, and diagnose and repair network problems.
To use operating system controls:
1. From the Start screen, type n, and then select Settings.
2. Type network and sharing in the search box, and then select Network and Sharing
Center.
For more information, from the Start screen, type h, and then select Help and Support.
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of
other computers and accessories that are linked by a wireless router or a wireless access point.
NOTE: The terms wireless router and wireless access point are often used interchangeably.
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points
●
that can accommodate a large number of computers and accessories and can separate critical
network functions.
A home or small office WLAN typically uses a wireless router, which allows several wireless and
●
wired computers to share an Internet connection, a printer, and files without requiring additional
pieces of hardware or software.
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided
through a service provider or a public or corporate network).
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The
ISP will help set up the modem, install a network cable to connect your wireless computer to the
modem, and test the Internet service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this
information and store it in a safe place.
Connecting to a wireless network 17
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from
an Internet service provider
A wireless router (2) (purchased separately)
●
A wireless computer (3)
●
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type
of modem you have.
The illustration below shows an example of a wireless network installation that is connected to the
Internet.
As your network grows, additional wireless and wired computers can be connected to the network to
access the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.
Configuring a wireless router
For help in setting up a WLAN, see the information provided by your router manufacturer or your ISP.
NOTE: It is recommended that you initially connect your new wireless computer to the router by
using the network cable provided with the router. When the computer successfully connects to the
Internet, disconnect the cable, and access the Internet through your wireless network.
Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always enable security features to protect
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and
airports may not provide any security. If you are concerned about the security of your computer in a
hotspot, limit your network activities to email that is not confidential and basic Internet surfing.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected
signals. Take the following precautions to protect your WLAN:
Use a firewall.
●
A firewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.
Use wireless encryption.
●
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over
the network. For more information, from the Start screen, type h, and then select Help and
Support.
18 Chapter 3 Connecting to a network
Connecting to a WLAN
To connect to the WLAN, follow these steps:
1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless
light is off, press the wireless button.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
2. From the Windows desktop, tap and hold, or click the network status icon in the notification area,
at the far right of the taskbar.
3. Select your WLAN from the list.
4. Click Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the
code, and then click OK to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-
click the network status icon, and then select Open Network and Sharing Center. Click Set up
a new connection or network. A list of options is displayed, allowing you to manually search
for and connect to a network or to create a new network connection.
After the connection is made, place the mouse pointer over the network status icon in the notification
area, at the far right of the taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN
implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.
Using HP Mobile Broadband (select models only)
HP Mobile Broadband enables your computer to use WWANs to access the Internet from more
places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a
network service provider (called a mobile network operator), which in most cases is a cellular phone
network operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage.
When used with mobile network operator service, HP Mobile Broadband gives you the freedom to
stay connected to the Internet, send email, or connect to your corporate network whether you are on
the road or outside the range of Wi-Fi hotspots.
HP supports the following technologies:
HSPA (High Speed Packet Access), which provides access to networks based on the Global
●
System for Mobile Communications (GSM) telecommunications standard.
EV-DO (Evolution Data Optimized), which provides access to networks based on the code
●
division multiple access (CDMA) telecommunications standard.
You may need the HP Mobile Broadband Module serial number to activate mobile broadband service.
The serial number is printed on a label inside the battery bay of your computer.
Some mobile network operators require the use of a SIM. A SIM contains basic information about
you, such as a personal identification number (PIN), as well as network information. Some computers
include a SIM that is preinstalled in the battery bay. If the SIM is not preinstalled, it may be provided
in the HP Mobile Broadband information provided with your computer or the mobile network operator
may provide it separately from the computer.
Connecting to a wireless network 19
For information about inserting and removing the SIM, see Inserting and removing a SIM
on page 20.
For information about HP Mobile Broadband and how to activate service with a preferred mobile
network operator, see the HP Mobile Broadband information included with your computer. For
additional information, see the HP website at
countries only).
Inserting and removing a SIM
CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM.
To insert a SIM, follow these steps:
1. Shut down the computer.
2. Close the display.
3. Disconnect all external devices connected to the computer.
4. Unplug the power cord from the AC outlet.
5. Turn the computer upside down on a flat surface, with the battery bay toward you.
http://www.hp.com/go/mobilebroadband (select regions/
6. Remove the battery (see
7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.
NOTE: See the image on the battery bay to determine which way the SIM card should be
inserted into your computer.
Inserting or removing the battery on page 43).
8. Replace the battery.
NOTE: HP Mobile Broadband will be disabled if the battery is not replaced.
9. Reconnect external power.
10. Reconnect external devices.
11. Turn on the computer.
20 Chapter 3 Connecting to a network
To remove a SIM, press in on the SIM, and then remove it from the slot.
Using GPS (select models only)
Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites
deliver location, speed, and direction information to GPS-equipped systems.
For more information, see the HP GPS and Location software Help.
Using Bluetooth wireless devices
A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:
Computers (desktop, notebook, PDA)
●
Phones (cellular, cordless, smart phone)
●
Imaging devices (printer, camera)
●
Audio devices (headset, speakers)
●
Mouse
●
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network
(PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the
Bluetooth software Help.
Connecting to a wired network
There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem, which uses a telephone cable.
Both cables are sold separately.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a
modem cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead
of working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an 8-pin, RJ-45 network cable.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer.
Connecting to a wired network 21
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents
interference from TV and radio reception, orient the circuitry end of the cable toward the
computer.
Using a modem
A modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable. In some
countries or regions, a specific modem cable adapter is also required. Jacks for digital PBX systems
may resemble analog telephone jacks, but they are not compatible with the modem.
Connecting a modem cable
To connect the modem cable, follow these steps:
1. Plug the modem cable into the modem jack (1) on the computer.
2. Plug the modem cable into the RJ-11 telephone wall jack (2).
NOTE: If the modem cable contains noise suppression circuitry (3), which prevents
interference from TV and radio reception, orient the circuitry end of the cable toward the
computer.
22 Chapter 3 Connecting to a network
Connecting a country- or region-specific modem cable adapter
Telephone jacks vary by country or region. To use the modem and the modem cable outside the
country or region in which you purchased the computer, you must obtain a country- or region-specific
modem cable adapter.
To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack,
follow these steps:
1. Plug the modem cable into the modem jack (1) on the computer.
2. Plug the modem cable into the modem cable adapter (2).
3. Plug the modem cable adapter (3) into the telephone wall jack.
Connecting to a wired network 23
4 Navigating using the keyboard, touch
gestures and pointing devices
Your computer allows navigation using touch gestures (select models only) in addition to the
keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen
(select models only).
Review the Windows 8 Basics guide included with your computer. The guide provides information on
common tasks using the TouchPad, touch screen, or the keyboard.
Select computer models have special action keys or hot key functions on the keyboard to perform
routine tasks.
Using pointing devices
NOTE: In addition to the pointing devices included with your computer, you can use an external
USB mouse (purchased separately) by connecting it to one of the USB ports on the computer.
Setting pointing device preferences
Use Mouse Properties in Windows to customize settings for pointing devices, such as button
configuration, click speed, and pointer options.
To access Mouse Properties:
From the Start screen, type mouse, click Settings, and then select Mouse.
●
Using the pointing stick
Press the pointing stick in the direction you want to move the pointer on the screen. Use the left and
right pointing stick buttons as you would the left and right buttons on an external mouse.
Using the TouchPad
To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go.
Use the left and right TouchPad buttons like the buttons on an external mouse.
24 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Turning the TouchPad off and on
To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.
Using TouchPad gestures
Your TouchPad or touch screen (select models only) allows you to navigate the pointing device on
the screen by using your fingers to control the pointer action.
TIP: For touch screen computers, you may perform the gestures on the display, on the TouchPad or
a combination of the two.
The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the
TouchPad at the same time.
NOTE: TouchPad gestures are not supported in all programs.
1. From the Start screen, type mouse, click Settings, and then select Mouse from the list of
applications.
2. Click the Device Settings tab, select the device in the window that is displayed, and then click
Settings.
3. Click a gesture to activate the demonstration.
To turn the gestures off or on:
1. From the Start screen, type mouse, click Settings, and then select Mouse from the list of
applications.
2. Click the Device Settings tab, select the device in the window that is displayed, and then click
Settings.
3. Select the check box next to the gesture that you want to turn off or on.
4. Click Apply, and then click OK.
Using pointing devices 25
Tapping
To make an on-screen selection, use the tap function on the TouchPad.
Point to an item on the screen, and then tap one finger on the TouchPad zone to make a
●
selection. Double-tap an item to open it.
Scrolling
Scrolling is useful for moving up, down, or sideways on a page or image.
Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or
●
right.
26 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Pinching/zooming
Pinching and zooming allow you to zoom out or in on images or text.
Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers
●
apart.
Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers
●
together.
Rotating (select models only)
Rotating allows you to turn items such as photos.
● Point to an object, and then anchor the forefinger of your left hand in the TouchPad zone. Using
your right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To
reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.
NOTE: Rotating is intended for specific apps where you can manipulate an object or image. It may
not be functional for all apps.
2-finger click (select models only)
2-finger click allows you to make menu selections for an object on the screen.
Place two fingers on the TouchPad zone and press to open the options menu for the selected
●
object.
Using pointing devices 27
Flicking (select models only)
Flicking allows you to navigate through screens or quickly scroll through documents.
Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up,
●
down, left or right.
Edge swipes (select models only)
Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and
finding or using apps.
Right-edge swipe
The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or
change settings.
Swipe your finger gently from the right edge to display the charms.
●
28 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Top-edge swipe
The top-edge swipe allows you to open apps available from the Start screen.
IMPORTANT: When an app is active, the top-edge gesture varies depending on the app.
Swipe your finger gently from the top edge to display available apps.
●
Left-edge swipe
The left-edge swipe accesses your recently opened apps so that you can switch between them
quickly.
Swipe your finger gently from the left edge of the TouchPad to switch between recently opened
●
apps.
Using pointing devices 29
Using the keyboard
The keyboard and mouse allow you to type select items, scroll and to perform the same functions as
using touch gestures. The keyboard also allows you to use action keys and hot keys to perform
specific functions.
TIP: The Windows logo key on the keyboard allows you to quickly return to the Start screen
from an open app or the Windows desktop. Pressing the Windows logo key again will return you to
the previous screen.
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard
functions than those discussed in this section.
Using Microsoft Windows 8 shortcut keys
Microsoft Windows 8 provides shortcuts to perform actions quickly. Several shortcuts will help you
with Windows 8 functions. Press the Windows logo key
the action.
For additional information on Windows 8 shortcut keys go to Help and Support. From the Start
screen, type h, and then select Help and Support.
in combination with the key to perform
Shortcut
key
Key Description
Returns you to the Start screen from an open app or the Windows
desktop. Pressing the key again returns you to the previous screen.
+ c Opens the charms.
+ d Opens the Windows desktop.
30 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Shortcut
key
alt + f4 Closes an active app.
Key Description
+ tab Switches between open apps.
Identifying the hot keys
A hot key is a combination of the fn key (1) and either the esc key (2), or one of the function keys (3).
NOTE: Continue to press this key combination until the app you
want opens.
To use a hot key:
▲ Briefly press the fn key, and then briefly press the second key of the hot key combination.
Hot key combination Description
fn+esc Displays system information.
fn+f3 Initiates Sleep, which saves your information in system memory. The display and other system
fn+f4 Switches the screen image among display devices connected to the system. For example, if a
components turn off and power is conserved.
To exit Sleep, briefly press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
NOTE: If a critical battery level occurs while the computer is in the Sleep state, the computer
initiates Hibernation and the information stored in system memory is saved to the hard drive.
The function of the fn+f3 hot key can be changed. For example, you can set the fn+f3 hot key
to initiate Hibernation instead of Sleep. In all Windows operating system windows, references
to the Sleep button apply to the fn+f3 hot key.
monitor is connected to the computer, fn+f4 alternates the screen image from computer
display to monitor display to simultaneous display on both the computer and the monitor.
Most external monitors receive video information from the computer using the external VGA
video standard. The fn+f4 hot key can also alternate images among other devices that are
receiving video information from the computer.
Using the keyboard 31
Hot key combination Description
fn+f8 Displays battery charging level.
Using keypads
The computer includes an integrated numeric keypad. The computer also supports an optional
external numeric keypad, or an optional external keyboard that includes a numeric keypad.
fn+f6 Decreases speaker volume.
fn+f7 Increases speaker volume.
fn+f9 Decreases the screen brightness level.
fn+f10 Increases the screen brightness level.
fn+f12 Turns the keyboard backlight on and off (select models only).
NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the
keyboard backlight.
32 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Using the integrated numeric keypad
Component Description
(1) num lk key Alternates between the navigational and numeric functions on the
(2) Integrated numeric keypad When num lk has been enabled, it can be used like an external
(3) Num lock light
Using an optional external numeric keypad
Keys on most external numeric keypads function differently according to whether num lock is on or
off. (Num lock is turned off at the factory.) For example:
When num lock is on, most keypad keys type numbers.
●
When num lock is off, most keypad keys function like the arrow, page up, or page down keys.
●
When num lock on an external keypad is turned on, the num lock light on the computer is turned on.
When num lock on an external keypad is turned off, the num lock light on the computer is turned off.
To turn num lock on or off on an external keypad as you work:
Press the num lk key on the external keypad, not on the computer.
▲
integrated numeric keypad.
NOTE: The keypad function that is active when the computer is
turned off is reinstated when the computer is turned back on.
numeric keypad.
On: The keypad function is numeric.
●
Off: The keypad function is navigational.
●
Using the keyboard 33
5 Multimedia
Your computer may include the following:
Integrated speaker(s)
●
Integrated microphone(s)
●
● Integrated webcam
● Preinstalled multimedia software
Multimedia buttons or keys
●
Using the media activity controls
Depending on your computer model, you may have the following media activity controls that allow
you to play, pause, fast forward, or rewind a media file:
● Media buttons
Media hot keys (specific keys pressed in combination with the fn key)
●
Media keys
●
Audio
On your HP computer, you can play music CDs, download and listen to music, stream audio content
from the web (including radio), record audio, or mix audio and video to create multimedia. To
enhance your listening enjoyment, attach external audio devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port (or the audio-out
jack) on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before
connecting audio devices, be sure to adjust the volume.
Adjusting the volume
Depending on your computer model, you can adjust the volume using the following:
Volume buttons
●
● Volume hot keys (specific keys pressed in combination with the fn key)
● Volume keys
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices. To access the user guides, from the Start screen, select the HP Support
Assistant app, select My computer, and then select User guides.
NOTE: Volume can also be controlled through the operating system and some programs.
34 Chapter 5 Multimedia
NOTE: Refer to the Getting to know your computer on page 4 section for information on what type
of volume controls your computer has.
Connecting headphones
You can connect wired headphones to the headphone jack on your computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices.
Connecting a microphone
To record audio, connect a microphone to the microphone jack on the computer. For best results
when recording, speak directly into the microphone and record sound in a setting free of background
noise.
Checking audio functions on the computer
NOTE: For best results when recording, speak directly into the microphone and record sound in a
setting free of background noise.
To check the audio functions on your computer, follow these steps:
1. From the Start screen, type c, and then select Control Panel from the list of applications.
2. Select Hardware and Sound, and then select Sound.
When the Sound window opens, select the Sounds tab. Under Program Events, select any
sound event, such as a beep or alarm, and then click Test.
To check the recording functions on your computer, follow these steps:
1. From the Start screen, type s, and then select Sound Recorder.
2. Click Start Recording and speak into the microphone. Save the file to your Windows desktop.
3. Open a multimedia program and play back the recording.
To confirm or change the audio settings on your computer:
1. From the Start screen, type c, and then select Control Panel from the list of applications.
2. Select Hardware and Sound, and then select Sound.
Webcam (select models only)
Some computers include an integrated webcam. With the preinstalled software, you can use the
webcam to take a photo or record a video. You can preview and save the photo or video recording.
The webcam software enables you to experiment with the following features:
Capturing and sharing video
●
Streaming video with instant message software
●
Taking still photos
●
Webcam (select models only) 35
Video
Administrators can set the security level for Face Recognition in the Security Manager Setup Wizard
or HP ProtectTools Administrative Console. For more information, see the Face Recognition software
Help. To access the user guides, from the Start screen, select the HP Support Assistant app, select
My computer, and then select User guides. For details about using the webcam, refer to the help for
the app.
Your HP computer is a powerful video device that enables you to watch streaming video from your
favorite websites and download video and movies to watch on your computer without needing to
connect to a network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an
external monitor, projector, or TV.
Your computer has one or more of the following external video ports:
VGA
●
HDMI (High Definition Multimedia Interface)
●
DisplayPort
●
IMPORTANT: Be sure that the external device is connected to the correct port on the computer,
using the correct cable. Check the device manufacturer's instructions if you have questions.
NOTE: Refer to the Getting to know your computer on page 4 section for information about your
computer's video ports.
VGA
The external monitor port, or VGA port, is an analog display interface that connects an external VGA
display device such as an external VGA monitor or a VGA projector to the computer.
36 Chapter 5 Multimedia
To connect a VGA display device to the external monitor port:
1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as
shown.
2. Press fn+f4 to alternate the screen image between 4 display states:
PC Screen only: View the screen image on the computer only.
●
Duplicate: View the screen image simultaneously on both the computer and external
●
device.
Extend: View the screen image extended across both the computer and external device.
●
Second screen only: View the screen image on the external device only.
●
Each time you press fn+f4, the display state changes.
NOTE: Adjust the screen resolution of the external device, especially if you choose the “Extend”
option. From the Start screen, type c, and then select Control Panel from the list of apps. Select
Appearance and Personalization. Under Display, select Adjust screen resolution for best results.
DisplayPort (select models only)
The DisplayPort connects the computer to an optional video or audio device, such as a high-definition
television, or to any compatible digital or audio component. The DisplayPort delivers higher
performance than the VGA external monitor port and improves digital connectivity.
NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort
cable (purchased separately).
NOTE: One DisplayPort device can be connected to the DisplayPort port on the computer. The
information displayed on the computer screen can be simultaneously displayed on the DisplayPort
device.
Video 37
To connect a video or audio device to the DisplayPort:
1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer.
2. Connect the other end of the cable to the video device.
3. Press fn+f4 to alternate the computer screen image between 4 display states:
PC screen only: View the screen image on the computer only.
●
Duplicate: View the screen image simultaneously on both the computer and external
●
device.
Extend: View the screen image extended across both the computer and external device.
●
● Second screen only: View the screen image on the external device only.
Each time you press fn+f4, the display state changes.
NOTE: Adjust the screen resolution of the external device, especially if you choose the “Extend”
option. From the Start screen, type c, and then select Control Panel from the list of applications.
Select Appearance and Personalization. Under Display, select Adjust screen resolution for best
results.
NOTE: To remove the device cable, press down on the connector release button to disconnect it on
the computer.
38 Chapter 5 Multimedia
6 Power management
NOTE: A computer may have a power button or a power switch. The term power button is used
throughout this guide to see both types of power controls.
Shutting down the computer
CAUTION: Unsaved information is lost when the computer shuts down.
The shutdown command closes all open programs, including the operating system, and then turns off
the display and computer.
Shut down the computer under any of the following conditions:
When you need to replace the battery or access components inside the computer
●
When you are connecting an external hardware device that does not connect to a Universal
●
Serial Bus (USB) port
When the computer will be unused and disconnected from external power for an extended
●
period
Although you can turn off the computer with the power button, the recommended procedure is to use
the Windows shutdown command:
NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or
Hibernation before shutdown is possible by briefly pressing the power button.
1. Save your work and close all open programs.
2. From the Start screen, point to the upper-right or lower-right corner of the screen.
3. Click Settings, click the Power icon, and then click Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the
following emergency procedures in the sequence provided:
Press ctrl+alt+delete. Click the Power icon, and then click Shut Down.
●
Press and hold the power button for at least 5 seconds.
●
Disconnect the computer from external power.
●
On models with a user-replaceable battery, remove the battery.
●
Setting power options
Using power-saving states
Sleep is enabled at the factory.
When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video
playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a
disc or an external media card.
Shutting down the computer 39
NOTE: You cannot initiate any type of networking connection or perform any computer functions
while the computer is in the Sleep state.
Intel Rapid Start Technology (select models only)
For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start
Technology allows your computer to resume quickly from inactivity.
Rapid Start Technology manages your power-saving options as follows:
Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press
●
any key, activate the TouchPad, or press the power button briefly.
Hibernation—Rapid Start Technology initiates Hibernation after a period of inactivity while in the
●
Sleep state when running on battery power or on external power or when the battery reaches a
critical level. After Hibernation is initiated, press the power button to resume your work.
NOTE: Rapid Start Technology can be disabled in Setup Utility (BIOS). If you want to be able to
initiate the Hibernation state, you must enable user-initiated Hibernation using Power Options. See
Enabling and exiting user-initiated Hibernation on page 40.
Initiating and exiting Sleep
With the computer on, you can initiate Sleep in any of the following ways:
Briefly press the power button.
●
From the Start screen, point to the upper-right or lower-right corner of the screen. When the
●
charms list opens, click Settings, click the Power icon, and then click Sleep.
To exit Sleep, briefly press the power button.
When the computer exits Sleep, the power lights turn on and the computer returns to the screen
where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows
password before the computer will return to the screen.
Enabling and exiting user-initiated Hibernation
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options:
1. From the Start screen, type power, select Settings, and then select Power Options.
2. In the left pane, click Choose what the power button does.
3. Click Change Settings that are currently unavailable.
4. In the When I press the power button area, select Hibernate.
5. Click Save changes.
To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to
the screen where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows
password before your work will return to the screen.
40 Chapter 6 Power management
Setting password protection on wakeup
To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow
these steps:
1. From the Start screen, type power, select Settings, and then select Power Options.
2. In the left pane, click Require a password on wakeup.
3. Click Change Settings that are currently unavailable.
4. Click Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account
password, click Create or change your user account password, and then follow the on-
screen instructions. If you do not need to create or change a user account password, go to step
5.
5. Click Save changes.
Using the power meter and power settings
The power meter is located on the Windows desktop. The power meter allows you to quickly access
power settings and view the remaining battery charge.
To display the percentage of remaining battery charge and the current power plan, on the
●
Windows desktop, point over the power meter icon.
To use Power Options, or to change the power plan, click the power meter icon and select an
●
item from the list. From the Start screen, you can also type power, select Settings, and then
select Power Options.
Different power meter icons indicate whether the computer is running on battery or external power.
The icon also displays a message if the battery has reached a low or critical battery level.
Using battery power
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
The computer runs on battery power whenever it is not plugged into external AC power. Computer
battery life varies, depending on power management settings, running programs, display brightness,
external devices connected to the computer, and other factors. Keeping the battery in the computer
whenever the computer is plugged into AC power charges the battery and also protects your work in
case of a power outage. If the computer contains a charged battery and is running on external AC
power, the computer automatically switches to battery power if the AC adapter is disconnected on the
computer or an AC power loss occurs.
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save
battery life.
Setting power options 41
Finding additional battery information
HP Support Assistant provides the tools and information about the battery. To access battery
information, from the Start screen, select the HP Support Assistant app, and then select Battery
and performance.
Battery Check tool to test battery performance
●
Information on calibration, power management, and proper care and storage to maximize battery
●
life
Information on battery types, specifications, life cycles, and capacity
●
To access battery information:
▲ To access battery information, from the Start screen, select the HP Support Assistant app, and
then select Battery and performance.
Using Battery Check
Help and Support provides information on the status of the battery installed in the computer.
To run Battery Check:
1. Connect the AC adapter to the computer.
NOTE: The computer must be connected to external power for Battery Check to work properly.
2. To access battery information, from the Start screen, select the HP Support Assistant app, and
then select Battery and performance.
Battery Check examines the battery and its cells to see if they are functioning properly, and then
reports the results of the examination.
Displaying the remaining battery charge
Move the pointer over the power meter icon on the Windows desktop in the notification area, at
▲
the far right of the taskbar.
Maximizing battery discharge time
Battery discharge time varies depending on features you use while on battery power. Maximum
discharge time gradually decreases as the battery storage capacity naturally degrades.
Tips for maximizing battery discharge time:
Lower the brightness on the display.
●
Remove the battery on the computer when it is not being used or charged, if the computer
●
contains a user-replaceable battery
Store the user-replaceable battery in a cool, dry location.
●
Select the Power saver setting in Power Options.
●
Managing low battery levels
The information in this section describes the alerts and system responses set at the factory. Some
low-battery alerts and system responses can be changed using Power Options. Preferences set
using Power Options do not affect lights.
From the Start screen, type power, select Settings, and then select Power Options.
42 Chapter 6 Power management
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level,
the following behavior occurs:
The battery light (select models only) indicates a low or critical battery level.
●
– or –
The power meter icon in the notification area, at the far right of the taskbar, shows a low or
●
critical battery notification.
NOTE: For additional information about the power meter, see Using the power meter and
power settings on page 41.
If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then
shuts down and loses any unsaved information.
Resolving a low battery level
Resolving a low battery level when external power is available
Connect one of the following devices:
▲
AC adapter
●
Optional docking or expansion device
●
Optional power adapter purchased as an accessory from HP
●
Resolving a low battery level when no power source is available
To resolve a low battery level when no power source is available, save your work and shut down the
computer.
Inserting or removing the battery
To insert the battery:
1. Insert the battery into the battery bay, aligning the tabs on the battery (1) with the notches on the
computer.
2. Press the battery (2) down until it is seated. The battery automatically locks into place.
To remove the battery:
Setting power options 43
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work and initiate Hibernation or shut down the
computer through Windows before removing the battery.
Slide the battery release latch (1), and then pull the battery (2) upward. Remove the battery (3).
▲
Conserving battery power
● From the Start screen, type power, select Settings, and then select Power Options.
Select low power-use settings through Power Options.
●
Turn off wireless and LAN connections and exit modem applications when you are not using
●
them.
Disconnect unused external devices that are not plugged into an external power source.
●
Stop, disable, or remove any external media cards that you are not using.
●
Decrease screen brightness.
●
Before you leave your work, initiate Sleep, or shut down the computer.
●
Storing a user-replaceable battery (select models only)
CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for
extended periods of time.
If a computer will be unused and unplugged from external power for more than 2 weeks, remove the
user-replaceable battery and store it separately.
To prolong the charge of a stored battery, place it in a cool, dry place.
NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent,
recharge the battery before returning it to storage.
Calibrate a battery before using it if it has been stored for one month or more.
Disposing of a user-replaceable battery (select models only)
WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short
external contacts; do not dispose of in fire or water.
44 Chapter 6 Power management
See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access the
user guides, from the Start screen, select the HP Support Assistant app, select My computer, and
then select User guides. To access battery information, from the Start screen, select the HP
Support Assistant app, and then select Battery and performance.
Replacing a user-replaceable battery (select models only)
Battery Check notifies you to replace the battery when an internal cell is not charging properly or
when the battery storage capacity has reached a weak condition. If the battery is possibly covered by
an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more
information about ordering a replacement battery.
Using external AC power
WARNING! Do not charge the computer battery while you are onboard aircraft.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,
a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in
the computer box.
External AC power is supplied through an approved AC adapter or an optional docking or expansion
device.
Connect the computer to external AC power under any of the following conditions:
When charging or calibrating a battery
●
When installing or modifying system software
●
When writing information to a CD, a DVD, or a BD (select models only)
●
When running Disk Defragmenter
●
When performing a backup or recovery
●
When you connect the computer to external AC power, the following events occur:
The battery begins to charge.
●
If the computer is turned on, the power meter icon in the notification area, at the far right of the
●
taskbar, changes appearance.
When you disconnect external AC power, the following events occur:
The computer switches to battery power.
●
The display brightness is automatically decreased to save battery life.
●
Setting power options 45
Testing an AC adapter
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:
The computer does not turn on.
●
The display does not turn on.
●
The power lights are off.
●
To test the AC adapter:
NOTE: The following instructions apply to computers with user-replaceable batteries.
1. Shut down the computer.
2. Remove the battery from the computer.
3. Connect the AC adapter to the computer, and then plug it into an AC outlet.
4. Turn on the computer.
If the power lights turn on, the AC adapter is working properly.
●
If the power lights remain off, the AC adapter is not functioning and should be replaced.
●
Contact support for information on obtaining a replacement AC power adapter.
46 Chapter 6 Power management
7 External cards and devices
Using Media Card Reader cards (select models only)
Optional digital cards provide secure data storage and convenient data sharing. These cards are
often used with digital media–equipped cameras and PDAs as well as with other computers.
To determine the digital card formats that are supported on your computer, see
computer on page 4.
Inserting a digital card
CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert
a digital card.
1. Hold the card label-side up, with the connectors facing the computer.
2. Insert the card into the Media Card Reader, and then press in on the card until it is firmly seated.
Getting to know your
You will hear a sound when the device has been detected, and a menu of options may be
displayed.
Removing a digital card
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following
procedure to safely remove the digital card.
1. Save your information and close all programs associated with the digital card.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right
of the taskbar. Then follow the on-screen instructions.
Using Media Card Reader cards (select models only) 47
3. Press in on the card (1), and then remove it from the slot (2).
NOTE: If the card does not eject, pull the card out of the slot.
Using ExpressCards (select models only)
An ExpressCard is a high-performance PC Card that is inserted into the ExpressCard slot.
ExpressCards are designed to conform to the standard specifications of the Personal Computer
Memory Card International Association (PCMCIA).
Configuring an ExpressCard
Install only the software required for the card. If you are instructed by the ExpressCard manufacturer
to install device drivers:
Install only the device drivers for your operating system.
●
Do not install additional software, such as card services, socket services, or enablers, that are
●
supplied by the ExpressCard manufacturer.
48 Chapter 7 External cards and devices
Inserting an ExpressCard
CAUTION: To prevent damage to the computer and external media cards, do not insert a PC Card
into an ExpressCard slot.
CAUTION: To reduce the risk of damage to the connectors:
Use minimal force when inserting an ExpressCard.
Do not move or transport the computer when an ExpressCard is in use.
NOTE: The following illustration may look slightly different than your device.
The ExpressCard slot may contain a protective insert. To remove the insert:
1. Press in on the insert (1) to unlock it.
2. Pull the insert out of the slot (2).
To insert an ExpressCard:
1. Hold the card label-side up, with the connectors facing the computer.
2. Insert the card into the ExpressCard slot, and then press in on the card until it is firmly seated.
You will hear a sound when the card has been detected, and a menu of options may be
displayed.
NOTE: The first time you connect an ExpressCard, a message in the notification area, at the
far right of the taskbar, lets you know that the card is recognized by the computer.
NOTE: To conserve power, stop or remove an ExpressCard when it is not in use.
Using ExpressCards (select models only) 49
Removing an ExpressCard
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following
procedure to safely remove the ExpressCard.
1. Save your information and close all programs associated with the ExpressCard.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right
of the taskbar, and then follow the on-screen instructions.
3. Release and remove the ExpressCard:
a. Gently press in on the ExpressCard (1) to unlock it.
b. Pull the ExpressCard out of the slot (2).
Using smart cards (select models only)
NOTE: The term smart card is used throughout this chapter to see both smart cards and Java™
Cards.
A smart card is a credit card-sized accessory that carries a microchip containing memory and a
microprocessor. Like personal computers, smart cards have an operating system to manage input
and output, and they include security features to protect against tampering. Industry-standard smart
cards are used with the smart card reader (select models only).
A PIN is needed to gain access to the contents of the microchip. For more information about smart
card security features, see Help and Support. From the Start screen, type h, and then select Help
and Support.
50 Chapter 7 External cards and devices
Inserting a smart card
1. Hold the card label-side up, and gently slide the card into the smart card reader until the card is
seated.
2. Follow the on-screen instructions for logging on to the computer using the smart card PIN.
Removing a smart card
Grasp the edge of the smart card, and then pull it out of the smart card reader.
▲
Using a USB device
Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external
device, such as a USB keyboard, mouse, drive, printer, scanner, or hub.
Some USB devices may require additional support software, which is usually included with the
device. For more information about device-specific software, see the manufacturer's instructions.
These instructions may be provided with the software, on disc, or on the manufacturer’s website.
The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer
may also have a USB charging port that provides power to an external device. An optional docking
device or USB hub provides additional USB ports that can be used with the computer.
Using a USB device 51
Connecting a USB device
CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the
device.
Connect the USB cable for the device to the USB port.
▲
NOTE: The following illustration may look slightly different than your computer.
You will hear a sound when the device has been detected.
NOTE: The first time you connect a USB device, a message in the notification area, at the far right
of the taskbar, lets you know that the device is recognized by the computer.
Removing a USB device
CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove
the USB device.
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following
procedure to safely remove the USB device.
1. To remove a USB device, save your information and close all programs associated with the
device.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right
of the taskbar, and then follow the on-screen instructions.
3. Remove the device.
Using 1394 devices (select models only)
IEEE 1394 is a hardware interface that connects a high-speed multimedia or data storage device to
the computer. Scanners, digital cameras, and digital camcorders often require a 1394 connection.
Some 1394 devices may require additional support software, which is usually included with the
device. For more information about device-specific software, see the manufacturer's instructions.
The 1394 port also supports IEEE 1394a devices.
52 Chapter 7 External cards and devices
Connecting a 1394 device
CAUTION: To reduce the risk of damage to a 1394 port connector, use minimal force to connect the
device.
To connect a 1394 device to the computer, connect the 1394 cable for the device to the 1394
▲
port.
You will hear a sound when the device has been detected.
Removing a 1394 device
CAUTION: To reduce the risk of loss of information or an unresponsive system, stop the 1394
device before removing it.
CAUTION: To reduce the risk of damage to a 1394 connector, do not pull on the cable to remove
the 1394 device.
1. To remove a 1394 device, save your information and close all programs associated with the
device.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right
of the taskbar, and then follow the on-screen instructions.
3. Remove the device.
Using an eSATA device (select models only)
An eSATA port connects an optional high-performance eSATA component, such as an eSATA
external hard drive.
Some eSATA devices may require additional support software, which is usually included with the
device. For more information about device-specific software, see the manufacturer's instructions.
NOTE: The eSATA port also supports an optional USB device.
Using an eSATA device (select models only) 53
Connecting an eSATA device
CAUTION: To reduce the risk of damage to an eSATA port connector, use minimal force to connect
the device.
To connect an eSATA device to the computer, connect the eSATA cable for the device to the
▲
eSATA port.
You will hear a sound when the device has been detected.
Removing an eSATA device
CAUTION: To reduce the risk of damage to an eSATA connector, do not pull on the cable to
remove the eSATA device.
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following
procedure to safely remove the device.
1. To remove an eSATA device, save your information and close all programs associated with the
device.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right
of the taskbar, and then follow the on-screen instructions.
3. Remove the device.
Using optional external devices
NOTE: For more information about required software and drivers, or to learn which computer port to
use, see the manufacturer's instructions.
To connect an external device to the computer:
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be
sure that the device is turned off and the AC power cord is unplugged.
1. Connect the device to the computer.
2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.
3. Turn off the device.
54 Chapter 7 External cards and devices
To disconnect an unpowered external device, turn off the device, and then disconnect it on the
computer. To disconnect a powered external device, turn off the device, disconnect it on the
computer, and then unplug the AC power cord.
Using optional external drives
Removable external drives expand your options for storing and accessing information. A USB drive
can be added by connecting the drive to a USB port to the computer.
NOTE: HP external USB optical drives should be connected to the powered USB port to the
computer.
USB drives include the following types:
1.44-megabyte diskette drive
●
Hard drive module
●
External optical drive (CD, DVD, and Blu-ray)
●
MultiBay device
●
Using the docking connector (select models only)
The docking connector connects the computer to an optional docking device. An optional docking
device provides additional ports and connectors that can be used with the computer.
NOTE: The following image may look slightly different than your computer or docking device.
Using optional external devices 55
8Drives
Handling drives
CAUTION: Drives are fragile computer components that must be handled with care. Refer to the
following cautions before handling drives. Additional cautions are included with the procedures to
which they apply.
Observe these precautions:
Before you move a computer that is connected to an external hard drive, initiate Sleep and allow
●
the screen to clear, or properly disconnect the external hard drive.
Before handling a drive, discharge static electricity by touching the unpainted metal surface of
●
the drive.
Do not touch the connector pins on a removable drive or on the computer.
●
Handle a drive carefully; do not drop a drive or place items on it.
●
Before removing or inserting a drive, shut down the computer. If you are unsure whether the
●
computer is off or in the Sleep state, turn the computer on, and then shut it down through the
operating system.
Do not use excessive force when inserting a drive into a drive bay.
●
Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The
●
write process is sensitive to vibration.
When the battery is the only source of power, be sure that the battery is sufficiently charged
●
before writing to media.
Avoid exposing a drive to temperature or humidity extremes.
●
Avoid exposing a drive to liquids. Do not spray the drive with cleaning products.
●
Remove media from a drive before removing the drive from the drive bay, or traveling with,
●
shipping, or storing a drive.
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
●
packaging and label the package “FRAGILE.”
Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport
●
walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
Using hard drives
CAUTION: To prevent information loss or an unresponsive system:
Save your work and shut down the computer before adding or replacing a memory module or hard
drive.
If you are not sure whether the computer is off, turn the computer on by pressing the power button.
Then shut down the computer through the operating system.
56 Chapter 8 Drives
Intel Smart Response Technology (select models only)
Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) caching
feature that significantly enhances computer system performance. SRT allows computers with an
SSD mSATA module to be used as cache memory between the system memory and hard disk drive.
This provides the advantage of having a hard disk drive (or a RAID volume) for maximum storage
capacity while simultaneously delivering SSD enhanced system performance experience.
If you add or upgrade a hard drive and intend to set a RAID volume, you must temporarily disable
SRT, set the RAID volume, and then enable SRT. To temporarily disable SRT:
1. From the Start screen, type Intel, and then select Intel Rapid Storage Technology.
2. Click the Acceleration link, and then click the Disable Acceleration link.
3. Wait for the Acceleration Mode to complete.
4. Click the Reset to Available link.
IMPORTANT: You must temporarily disable SRT when changing RAID modes. Make the change
and then re-enable SRT. Failure to temporarily disable this feature will prevent you from creating or
changing RAID volumes.
NOTE: HP does not support SRT with self-encrypting drives (SEDs).
Removing or replacing the service door
CAUTION: To prevent information loss or an unresponsive system:
Save your work and shut down the computer before adding or replacing a memory module or hard
drive.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
Removing the service door
Remove the service door to access the memory module slot, hard drive, regulatory label, and other
components.
To remove the service door:
1. Remove the battery (see
2. With the battery bay toward you, slide the service door release latch (1) to the left, remove the
screw (if the optional screw is being used) (2), and then slide the release latch again (3) to
release the service door.
Inserting or removing the battery on page 43).
Using hard drives 57
3. Slide the service door toward the front of the computer (4) and lift (5) to remove the service door.
Replacing the service door
Replace the service door after accessing the memory module slot, hard drive, regulatory label, and
other components.
To replace the service door:
1. Tilt down the service door to align the front edge of the service door near the front edge of the
computer (1).
2. Insert the alignment tabs (2) on the rear edge of the service door with the notches on the
computer.
3. Slide the service door toward the battery bay until the service door snaps into place.
58 Chapter 8 Drives
4. With the battery bay toward you, slide the service door release latch to the left (3), and if you
choose to, insert and tighten the optional screw (4) to hold the service door in place. Slide the
release latch to the right to lock the service door (5).
NOTE: If you want to use the optional screw, it is stored on the inside of the service door.
5. Insert the battery (see Inserting or removing the battery on page 43).
Replacing or upgrading the hard drive
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the
hard drive while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
Intel Smart Response Technology (select models only)
Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) caching
feature that significantly enhances computer system performance. SRT allows computers with an
SSD mSATA module to be used as cache memory between the system memory and the hard disk
drive. This provides the advantage of having a hard disk drive (or a RAID volume) for maximum
storage capacity while simultaneously delivering SSD enhanced system performance experience.
If you add or upgrade a hard drive and intend to set a RAID volume, you must temporarily disable
SRT, set the RAID volume and then enable SRT. To temporarily disable SRT;
1. Select Start > All Programs > Intel > Rapid Storage Technology.
2. Click Disable acceleration on the Accelerate tab.
3. Wait for the Acceleration Mode to complete.
Using hard drives 59
IMPORTANT: You must temporarily disable SRT when changing RAID modes. Make the change
and then re-enable SRT. Failure to temporarily disable this feature will prevent you from creating or
changing RAID volumes.
NOTE: HP does not support SRT with self-encrypting drives (SEDs).
Removing the hard drive
NOTE: Before replacing a hard drive or changing the RAID volume see Intel Smart Response
Technology (select models only) on page 59.
To remove a hard drive:
1. Save your work and shut down the computer.
2. Disconnect AC power and external devices connected to the computer.
3. Turn the computer upside down on a flat surface.
4. Remove the battery (see
5. Remove the service door (see
6. Loosen the two hard drive cover screws on the back of the hard drive (1).
7. Loosen the two smart card holder screws (2).
8. Open the smart card holder (3) to a vertical position.
Inserting or removing the battery on page 43).
Removing or replacing the service door on page 57).
9. Loosen the hard drive screw (1). Pull the hard drive tab (2) to the right to disconnect the hard
drive.
60 Chapter 8 Drives
10. Lift the hard drive (3), and then pull the hard drive out of the hard drive bay.
11. Remove the four screws (1) on the hard drive bracket and remove the hard drive bracket (2).
NOTE: The new hard drive may have a bracket attached. If a bracket is not included, reverse
this procedure to place the bracket onto the new hard drive.
Using hard drives 61
Installing a hard drive
To install the hard drive:
1. Lower the hard drive (1) into the hard drive bay.
2. Pull the hard drive tab (2) to the left until the hard drive is fully seated
3. Tighten the screw (3) to secure the hard drive.
4. Close the smart card holder (1).
5. Tighten the smart card holder screws (2).
6. Tighten the hard drive cover screws (3).
7. Replace the service door (see Removing or replacing the service door on page 57).
62 Chapter 8 Drives
8. Replace the battery (see Inserting or removing the battery on page 43).
9. Turn the computer right-side up, and then reconnect AC power and external devices to the
computer.
10. Turn on the computer.
Replacing a drive in the upgrade bay
The upgrade bay can hold either a hard drive or an optical drive.
Replacing a hard drive
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before removing the hard drive from the upgrade bay. Do not remove the
hard drive while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
To remove a hard drive from the upgrade bay:
1. Save your work.
2. Shut down the computer and close the display.
3. Disconnect all external devices connected to the computer.
4. Unplug the power cord from the AC outlet.
5. Turn the computer upside down on a flat surface, with the upgrade bay toward you.
6. Remove the battery (see
7. Remove the service door (see
8. Loosen the upgrade bay screw (1).
9. Using a flat-bladed screwdriver, gently push the tab to release the hard drive (2).
10. Remove the hard drive from the upgrade bay (3).
Inserting or removing the battery on page 43).
Removing or replacing the service door on page 57).
Using hard drives 63
To install a hard drive in the upgrade bay:
1. Turn the computer upside down on a flat surface, with the upgrade bay toward you.
2. Insert the hard drive (1) into the upgrade bay, and then tighten the upgrade bay screw (2).
3. Replace the service door (see Removing or replacing the service door on page 57).
4. Insert the battery (see
5. Turn the computer right-side up, and then reconnect AC power and external devices to the
computer.
6. Turn on the computer.
Replacing an optical drive
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before removing the optical drive from the upgrade bay. Do not remove the
optical drive while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
To remove an optical drive from the upgrade bay:
1. Save your work.
2. Shut down the computer and close the display.
3. Disconnect all external devices connected to the computer.
4. Unplug the power cord from the AC outlet.
5. Turn the computer upside down on a flat surface, with the upgrade bay toward you.
Inserting or removing the battery on page 43).
6. Remove the battery (see
7. Remove the service door (see
8. Loosen the upgrade bay screw (1).
9. Using a flat-bladed screwdriver, gently push the tab to release the optical drive (2).
10. Remove the optical drive from the upgrade bay (3).
64 Chapter 8 Drives
Inserting or removing the battery on page 43).
Removing or replacing the service door on page 57).
To install an optical drive in the upgrade bay:
1. Turn the computer upside down on a flat surface, with the upgrade bay toward you.
2. Insert the optical drive into the upgrade bay (1).
3. Tighten the upgrade bay screw (2).
4. Replace the service door (see Removing or replacing the service door on page 57).
5. Insert the battery (see
Inserting or removing the battery on page 43).
6. Turn the computer right-side up, and then reconnect AC power and external devices to the
computer.
7. Turn on the computer.
Using hard drives 65
Improving hard drive performance
Using Disk Defragmenter
As you use the computer, files on the hard drive become fragmented. Disk Defragmenter
consolidates the fragmented files and folders on the hard drive so that the system can run more
efficiently.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard
drive and the number of fragmented files, Disk Defragmenter may take more than an hour to
complete. You may want to set it to run during the night or at another time when you do not need
access to your computer.
HP recommends defragmenting your hard drive at least once a month. You may set Disk
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any
time.
To run Disk Defragmenter:
1. Connect the computer to AC power.
2. From the Start screen, type disk, click Settings, and then select Defragment and optimize
your drives.
3. Click Optimize.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information. From the Start screen, type h, and then select Help and Support.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk
space and help the computer to run more efficiently.
To run Disk Cleanup:
1. From the Start screen, type disk, click Settings, and then select Free disk space by deleting
unnecessary files.
2. Follow the on-screen instructions.
Using HP 3D DriveGuard (select models only)
HP 3D DriveGuard protects the hard drive by parking the drive and halting data requests under either
of the following conditions:
You drop the computer.
●
You move the computer with the display closed while the computer is running on battery power.
●
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
NOTE: Because solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is unnecessary.
66 Chapter 8 Drives
NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are protected
by HP 3D DriveGuard. Hard drives installed in optional docking devices or connected to USB ports
are not protected by HP 3D DriveGuard.
For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that a drive in the primary hard drive bay
or a drive in the secondary hard drive bay (select models only) is parked. To determine whether
drives are currently protected or whether a drive is parked, use the icon on the Windows desktop in
the notification area, at the far right of the taskbar:
If the software is enabled, a green check mark is superimposed over the hard drive icon.
●
If the software is disabled, a red X is superimposed over the hard drive icon.
●
If the drives are parked, a yellow moon is superimposed over the hard drive icon.
●
If the icon in the notification area, at the far right of the taskbar, is not enabled, follow these steps to
enable it:
1. From the Start screen, type c, and then select Control Panel.
2. Select Hardware and Sound > HP 3D DriveGuard.
NOTE: If prompted by User Account Control, click Yes.
3. From the Icon in system tray row, click Show.
4. Click OK.
Managing power with a parked hard drive
If HP 3D DriveGuard has parked the drive, the computer will behave in the following ways:
The computer will not shut down.
●
The computer will not initiate Sleep.
●
The computer will not activate battery alarms set on the Alarms tab in Power Options.
●
Before you move the computer, HP recommends that you either shut it down or initiate Sleep.
Using HP 3D DriveGuard software
The HP 3D DriveGuard software enables you to perform the following tasks:
Enable and disable HP 3D DriveGuard.
●
NOTE: Depending on your user privileges, you may be unable to enable or disable HP 3D
DriveGuard. Privileges for non-administrator users can be changed by members of an
administrator group.
Determine whether a drive in the system is supported.
●
Using hard drives 67
To open the software and change settings, follow these steps:
1. Double-click the icon on the Windows desktop in the notification area, at the far right of the
taskbar.
– or –
Right-click the icon in the notification area, at the far right of the taskbar, and then select
Settings.
2. Click the appropriate button to change settings.
3. Click OK.
Using optical drives (select models only)
Optical drives include the following:
CD
●
DVD
●
Blu-ray (BD)
●
Identifying the installed optical drive
From the Start screen, type e, click File Explorer, and select Computer.
▲
A list of all the devices installed in your computer, including your optical drive, is displayed.
Inserting an optical disc
Tray-load
1. Turn on the computer.
2. Press the release button (1) on the drive bezel to release the disc tray.
3. Pull out the tray (2).
4. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up
over the tray spindle.
NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.
68 Chapter 8 Drives
5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
6. Close the disc tray.
NOTE: After you insert a disc, a short pause is normal. If you have not selected a media player, an
AutoPlay dialog box opens. It prompts you to select how you want to use the media content.
Removing an optical disc
Tray-load
There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not.
When the disc tray opens normally
1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out
the tray (2) until it stops.
Using optical drives (select models only) 69
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
3. Close the disc tray and place the disc in a protective case.
When the disc tray fails to open normally
1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive.
2. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it
stops.
70 Chapter 8 Drives
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
4. Close the disc tray and place the disc in a protective case.
Using optical drives (select models only) 71
Sharing optical drives
Although your computer may not have an integrated optical drive, you can access software and data,
and install applications, by sharing an optical drive connected to another computer in your network.
Sharing drives is a feature of the Windows operating system that allows a drive on one computer to
be accessible to other computers on the same network.
NOTE: You must have a network set up in order to share an optical drive; see Connecting to a
network on page 16 for additional information on setting up a network.
NOTE: Some discs, such as DVD movies and game discs, may be copy-protected and therefore
unusable through DVD or CD drive sharing.
To share an optical drive from the computer with the optical drive you are sharing:
1. From the Start screen, type e, click File Explorer, and select Computer.
2. Right-click the optical drive you want to share, and click Properties.
3. Click the Sharing tab, and then click Advanced Sharing.
4. Select the Share this folder check box.
5. Type a name for the optical drive in the Share name text box.
6. Click Apply, and then click OK.
7. From the Start screen, type n. In the search box, type network and sharing, click Settings,
and then select from the displayed options.
Using RAID (select models only)
Redundant Arrays of Independent Disks (RAID) technology allows a computer to use two or more
hard disks at the same time. RAID treats multiple drives as one contiguous drive, either through
hardware or software settings. If multiple disks are set up to work together in this fashion, they are
referred to as a RAID array.
72 Chapter 8 Drives
9Security
Protecting the computer
Standard security features provided by the Windows operating system and the non-Windows
Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a
product from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete confidential files, and
remove all password settings.
NOTE: Some features listed in this chapter may not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security-based tracking and
recovery service available in select regions. If the computer is stolen, Computrace can track the
computer if the unauthorized user accesses the Internet. You must purchase the software and
subscribe to the service in order to use Computrace. For information about ordering the Computrace
software, go to the HP website at
NOTE: If a webcam is installed or connected to the computer, and if the Face Recognition program
is installed, you can set the security level for Face Recognition to balance the ease of use and the
difficulty of breaching the security of the computer. Refer to the Face Recognition software Help.
http://www.hpshopping.com.
Computer risk Security feature
Unauthorized use of the computer HP ProtectTools Security Manager (select models only), in
Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive DriveLock password in Computer Setup*
Unauthorized startup from an optical drive, diskette drive, or
internal network adapter
Unauthorized access to a Windows user account Windows user password
Unauthorized access to data
Unauthorized access to Computer Setup settings and other
system identification information
Unauthorized removal of the computer Security cable slot (used with an optional security cable)
*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will
not load. You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and
make selections in Computer Setup.
combination with a password, smart card, contactless card,
registered face scenes, registered fingerprints, or other
authentication credential
Boot options feature in Computer Setup*
Firewall software
●
Windows updates
●
Drive Encryption for HP ProtectTools
●
BIOS administrator password in Computer Setup*
Protecting the computer 73
Using passwords
A password is a group of characters that you choose to secure your computer information. Several
types of passwords can be set, depending on how you want to control access to your information.
Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled
on the computer.
Setup and DriveLock passwords are set in Computer Setup and are managed by the system
●
BIOS.
● The embedded security password, which is an HP ProtectTools Security Manager password,
can be enabled in Computer Setup to provide BIOS password protection in addition to its normal
HP ProtectTools functions. The embedded security password is used with the optional
embedded security chip.
Windows passwords are set only in the Windows operating system.
●
If you forget the BIOS administrator password set in Computer Setup, you can use HP SpareKey
●
to access the utility.
If you forget both the DriveLock user password and the DriveLock master password set in
●
Computer Setup, the hard drive that is protected by the passwords is permanently locked and
can no longer be used.
You can use the same password for a Computer Setup feature and for a Windows security feature.
You can also use the same password for more than one Computer Setup feature.
Use the following tips for creating and saving passwords:
● When creating passwords, follow requirements set by the program.
Write down your passwords and store them in a secure place away from the computer.
●
Do not store passwords in a file on the computer.
●
The following tables list commonly used Windows and BIOS administrator passwords and describe
their functions.
Setting passwords in Windows
Password Function
Administrator password* Protects access to a Windows administrator-level account.
User password* Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password, from the Start screen, type
h, and then select Help and Support.
NOTE: This password cannot be used to access Computer
Setup contents.
74 Chapter 9 Security
Setting passwords in Computer Setup
Password Function
BIOS administrator password* Protects access to Computer Setup.
DriveLock master password* Protects access to the internal hard drive that is protected by
DriveLock user password* Protects access to the internal hard drive that is protected by
TPM Embedded Security Device (select models only) Available/Hidden
TPM Status (select models only) Enabled/disabled
Embedded Security State (select models only) No Operation/Disabled/ Enabled
DriveLock. It is also used to remove DriveLock protection.
This password is set under DriveLock Passwords during the
enable process.
DriveLock, and is set under DriveLock Passwords during the
enable process.
If the administrator password is set, you can select
●
Available.
If you select Hidden, the TPM device is not visible in
●
the operating system.
If the administrator password is not set or if the TPM
●
Security Device is set to Hidden, this entry is hidden.
● This value reflects the current physical state for the
TPM. The state is enabled or disabled by the
Embedded Security State setting.
If the administrator password is not set or if TPM
●
Security Device is set to Hidden, this entry is hidden.
● You can enable or disable the TPM function.
The next time the computer is restarted after the TPM
●
function is set, this value is set to No Operation.
TPM Set to Factory Defaults (select models only) No/Yes
*For details about each of these passwords, see the following topics.
Managing a BIOS administrator password
To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
If the administrator password is not set or if the TPM
●
Security Device is set to Hidden, this entry is hidden.
If the Embedded Security State is set to Enabled,
●
selectYes to reset the TPM to factory settings, and then
press f10 to save and exit. A confirmation message is
displayed to Clear the TPM. Press f1 to reset the TPM,
or press f2 to cancel the action.
Using passwords 75
3. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator
Password, and then press enter.
4. When prompted, type a password.
5. When prompted, type the new password again to confirm.
6. To save your changes and exit Computer Setup, click the Save icon and then follow the on-
screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Changing a BIOS administrator password
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > Change Password, and then press
enter.
4. When prompted, type your current password.
5. When prompted, type your new password again to confirm.
6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Deleting a BIOS administrator password
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > Change Password, and then press
enter.
4. When prompted, type your current password.
5. When prompted for the new password, leave the field empty, and then press enter.
6. Read the warning. To continue, select YES
7. When prompted to type your new password again, leave the field empty, and then press enter.
8. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
76 Chapter 9 Security
Entering a BIOS administrator password
At the BIOS administrator password prompt, type your password (using the same kind of keys you
used to set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS
administrator password, you must restart the computer and try again.
Managing a Computer Setup DriveLock password
CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable,
record the DriveLock user password and the DriveLock master password in a safe place away from
your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and
can no longer be used.
DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be
applied only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a
drive, a password must be entered to access the drive. The drive must be inserted into the computer
or an advanced port replicator in order for it to be accessed by the DriveLock passwords.
To apply DriveLock protection to an internal hard drive, a user password and a master password
must be set in Computer Setup. Note the following considerations about using DriveLock protection:
After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by
●
entering either the user password or the master password.
The owner of the user password should be the day-to-day user of the protected hard drive. The
●
owner of the master password may be either a system administrator or the day-to-day user.
The user password and the master password can be identical.
●
You can delete a user password or master password only by removing DriveLock protection
●
from the drive. DriveLock protection can be removed from the drive only with the master
password.
Setting a DriveLock password
To set a DriveLock password in Computer Setup, follow these steps:
1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > DriveLock, and then press enter.
4. Click Set DriveLock Password (global).
5. Use a pointing device or the arrow keys to select the hard drive you want to protect, and then
press enter.
6. Read the warning. To continue, select YES.
7. When prompted, type a master password, and then press enter.
8. When prompted, type the master password again to confirm, and then press enter.
9. When prompted, type a user password, and then press enter.
10. When prompted, type the user password again to confirm, and then press enter.
Using passwords 77
11. To confirm DriveLock protection on the drive you have selected, type DriveLock in the
confirmation field, and then press enter.
NOTE: The DriveLock confirmation is case sensitive.
12. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Entering a DriveLock password
Be sure that the hard drive is inserted into the computer (not into an optional docking device or
external MultiBay).
At the DriveLock Password prompt, type your user or master password (using the same kind of
keys you used to set the password), and then press enter.
After 2 incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password
To change a DriveLock password in Computer Setup, follow these steps:
1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > DriveLock, and then press enter.
4. Use a pointing device or the arrow keys to select Set DriveLock Password, and then press
enter.
Use the arrow keys to select an internal hard drive, and then press enter.
5. Use a pointing device or the arrow keys to select Change Password.
6. When prompted, type your current password, and then press enter.
7. When prompted, type a new password, and then press enter.
8. When prompted, type the new password again to confirm, and then press enter.
9. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
78 Chapter 9 Security
Removing DriveLock protection
To remove DriveLock protection in Computer Setup, follow these steps:
1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > DriveLock, and then press enter.
4. Use a pointing device or the arrow keys to select Set DriveLock Password, and then press
enter.
5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.
6. Use a pointing device or the arrow keys to select Disable protection.
7. Type your master password, and then press enter.
8. To save your changes and exit Computer Setup, click the Save icon and then follow the on-
screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Using Computer Setup Automatic DriveLock
In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic
DriveLock password is enabled, a random user password and a DriveLock master password will be
created for you. When any user passes the password credential, the same random user and
DriveLock master password will be used to unlock the drive.
NOTE: You must have a BIOS administrator password before you can access the Automatic
DriveLock features.
Entering an Automatic DriveLock password
To enable an Automatic DriveLock password in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then
press enter.
4. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.
5. Read the warning. To continue, select YES.
6. To save your changes and exit Computer Setup, click the Save icon and then follow the on-
screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Using passwords 79
Removing Automatic DriveLock protection
To remove DriveLock protection in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then
press enter.
4. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.
5. Use a pointing device or the arrow keys to select Disable protection.
6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Using antivirus software
When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause
them to function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they
have caused. To provide ongoing protection against newly discovered viruses, antivirus software
must be kept up to date.
An antivirus program may be preinstalled on your computer. It is strongly recommended that you use
an antivirus program of your choice in order to fully protect your computer.
To access Help and Support, type viruses in the Search box in Help and Support. From the Start
screen, type h, and then select Help and Support.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a
software program you install on your computer and/or network, or it can be a solution made up of
both hardware and software.
There are two types of firewalls to consider:
Host-based firewalls—Software that protects only the computer it is installed on.
●
Network-based firewalls—Installed between your DSL or cable modem and your home network
●
to protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and
compared with a set of user-defined security criteria. Any data that does not meet those criteria is
blocked.
Your computer or networking equipment may already have a firewall installed. If not, firewall software
solutions are available.
80 Chapter 9 Security
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with
printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the
problem, disable the firewall, perform the task that you want to perform, and then reenable the
firewall. To permanently resolve the problem, reconfigure the firewall.
Installing critical security updates
CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from
security breaches and computer viruses, install all critical updates from Microsoft as soon as you
receive an alert.
Updates to the operating system and other software may have become available after the computer
left the factory. To be sure that all available updates are installed on the computer, observe these
guidelines:
Run Windows Update as soon as possible after you set up your computer.
●
Run Windows Update monthly thereafter.
●
Obtain updates to Windows and other Microsoft programs, as they are released, from the
●
Microsoft website and through the updates link in Help and Support. To access Help and
Support, from the Start screen, type h, and then select Help and Support.
Using HP ProtectTools Security Manager (select models only)
HP ProtectTools Security Manager software is preinstalled on select computer models. This software
can be accessed through Windows Control Panel. It provides security features that help protect
against unauthorized access to the computer, networks, and critical data. For more information, see
the HP ProtectTools software Help.
Installing an optional security cable
NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from
being mishandled or stolen.
NOTE: The security cable slot on your computer may look slightly different from the illustration in
this section. Refer to the
security cable slot on your computer.
1. Loop the security cable around a secured object.
2. Insert the key (1) into the cable lock (2).
3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock
with the key.
Getting to know your computer on page 4 section for the location of the
Installing critical security updates 81
Using the fingerprint reader (select models only)
Integrated fingerprint readers are available on select computer models. In order to use the fingerprint
reader, you must set up a user account with a password on the computer. This account allows you to
log on to your computer with a swipe of a designated finger. You may also use the fingerprint reader
to fill in password fields on websites and other programs that require a logon. Refer to the fingerprint
software Help for instructions.
After you create your fingerprint identity, you can set up a Single Sign On service that allows you to
use your fingerprint scanner to create credentials for any application that requires a user name and
password.
Locating the fingerprint reader
The fingerprint reader is a small metallic sensor that is located in one of the following areas of your
computer:
Near the bottom of the TouchPad
●
● On the right side of the keyboard
On the upper-right side of the display
●
On the left side of the display
●
Depending on your computer model, the reader may be oriented horizontally or vertically. Both
orientations require that you swipe your finger perpendicular to the metallic sensor. Refer to the
Getting to know your computer on page 4 section for the location of the fingerprint reader on your
computer.
82 Chapter 9 Security
10 Maintenance
Adding or replacing memory modules
The computer has two memory module compartments. The capacity of the computer can be
upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading
the existing memory module in the primary memory module slot.
WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power
cord and remove all batteries before installing a memory module.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning
any procedure, ensure that you are discharged of static electricity by touching a grounded metal
object.
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before adding or replacing memory modules. Do not remove a memory
module while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
NOTE: To use a dual-channel configuration when adding a second memory module, be sure that
both memory modules are identical.
NOTE: The primary memory is located in the bottom memory slot and the expansion memory is
located in the top memory slot.
To add or replace a memory module:
1. Save your work and shut down the computer.
2. Disconnect AC power and external devices connected to the computer.
3. Remove the battery (see
4. Remove the service door (see
5. If you are replacing a memory module, remove the existing memory module:
a. Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
Inserting or removing the battery on page 43).
Removing or replacing the service door on page 57).
Adding or replacing memory modules 83
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of
the memory module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the
edges only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
6. Insert a new memory module:
CAUTION: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.
a. Align the notched edge (1) of the memory module with the tab in the memory module slot.
b. With the memory module at a 45-degree angle from the surface of the memory module
compartment, press the module (2) into the memory module slot until it is seated.
84 Chapter 10 Maintenance
c. Gently press the memory module (3) down, applying pressure to both the left and right
edges of the memory module, until the retention clips snap into place.
CAUTION: To prevent damage to the memory module, be sure that you do not bend the
memory module.
7. Replace the service door (see Removing or replacing the service door on page 57).
8. Insert the battery (see
9. Connect AC power and external devices to the computer.
10. Turn on the computer.
Inserting or removing the battery on page 43).
Adding or replacing the memory module underneath the keyboard (select models only)
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before adding or replacing memory modules. Do not remove a memory
module while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
To replace the primary memory module underneath the keyboard:
1. Save your work and shut down the computer.
2. Disconnect AC power and external devices connected to the computer.
3. Turn the computer upside down on a flat surface, with the battery bay away from you.
Adding or replacing the memory module underneath the keyboard (select models only) 85
4. Remove the battery (see Inserting or removing the battery on page 43).
5. Remove the service door (see
6. Remove the hard drive or optical drive from the upgrade bay (see
Removing or replacing the service door on page 57).
Replacing a drive in the
upgrade bay on page 63).
7. Remove the keyboard:
a. With the computer upside down, loosen the three captive keyboard screws on the bottom of
the computer.
b. Turn the computer on its side with the display open to access the upgrade bay. Gently push
the release tab up as shown to release the keyboard.
86 Chapter 10 Maintenance
c. Turn the computer right-side up and gently release the five tabs from right to left along the
top edge of the keyboard.
NOTE: Do not disconnect the keyboard cable. To avoid disconnecting the keyboard
cable, do not pull the keyboard away from the computer.
d. Rest the keyboard on the TouchPad.
8. If you are replacing a memory module, remove the existing memory module:
a. Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of
the memory module slot.
CAUTION: To protect a memory module after removal, place it in an electrostatic-safe
container.
Adding or replacing the memory module underneath the keyboard (select models only) 87
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the
memory module slot.
9. Line up the notch (1), slide the memory module into place (2) and gently push the memory
module into place (3).
88 Chapter 10 Maintenance
10. Replace the keyboard:
a. Lift up the keyboard and flip it over (1), resting it on the base enclosure.
b. Slide the keyboard tabs (2) into the base enclosure slots.
c. Gently press the keyboard (3) into place, working from left to right along the top edge of the
keyboard so that it snaps into place.
NOTE: Gently push along the top of the keyboard to ensure all tabs are in place.
Adding or replacing the memory module underneath the keyboard (select models only) 89
d. Inspect the tab in the upgrade bay to ensure the keyboard is locked. If not, gently push the
tab down until it is locked in place.
e. Turn the computer upside down, and then tighten the three captive keyboard screws (4) to
lock the keyboard into place.
11. Replace the service door (see Removing or replacing the service door on page 57).
12. Insert the battery (see
13. Replace the hard drive or optical drive in the upgrade bay. (See
bay on page 63.)
14. Turn on the computer.
90 Chapter 10 Maintenance
Inserting or removing the battery on page 43.)
Replacing a drive in the upgrade
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