HP EliteBook 850 G2, EliteBook 750 G2, ZBook 15u G2 Maintenance and Service Guide

HP EliteBook 850 G2 Notebook PC
HP EliteBook 750 G2 Notebook PC
HP ZBook 15u G2 Mobile Workstation

Maintenance and Service Guide

© Copyright 2015 Hewlett-Packard
Development Company, L.P.

AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett­Packard Company under license. Intel and Core
are trademarks of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are trademarks of the Microsoft group of
companies. SD Logo is a trademark of
its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for

http://www.microsoft.com details.

This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

To access the latest user guide, go to http://

www.hp.com/support, and select your country.

Select Drivers & Downloads, and then follow
the on-screen instructions.

First Edition: January 2015

Document Part Number: 803219-001

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Removal and replacement procedures for Customer Self-Repair parts

on page 47 for details. Accessing parts described in Removal and replacement procedures for Authorized
Service Provider parts on page 65 can damage the computer or void your warranty.

ENWW iii

iv Important Notice about Customer Self-Repair Parts ENWW

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).

ENWW v

vi Safety warning notice ENWW

Table of contents

1 Product description ....................................................................................................................................... 1

Processor ............................................................................................................................................................... 1

Chipset ................................................................................................................................................................... 1

Graphics ................................................................................................................................................................. 2

Display panel ......................................................................................................................................................... 2

Memory .................................................................................................................................................................. 3

Memory .................................................................................................................................................................. 4

Hard drive – HP EliteBook 850 G2 and HP EliteBook 750 G2 Notebook PC .......................................................... 5

Hard drive – HP ZBook 15u G2 Mobile Workstation .............................................................................................. 5

Solid-state drive – HP EliteBook 850 G2 and HP EliteBook 750 G2 Notebook PC ............................................... 6

Solid-state drive – HP ZBook 15u G2 Mobile Workstation ................................................................................... 6

Audio and video ..................................................................................................................................................... 7

Ethernet ................................................................................................................................................................. 7

Wireless .................................................................................................................................................................. 8

External media cards ............................................................................................................................................. 9

Ports ..................................................................................................................................................................... 10

Keyboard/pointing devices ................................................................................................................................. 10

Power requirements ............................................................................................................................................ 11

Security ................................................................................................................................................................ 11

Operating system ................................................................................................................................................ 12

Operating system ................................................................................................................................................ 13

Serviceability ....................................................................................................................................................... 14

2 Getting to know your computer .................................................................................................................... 15

Display ................................................................................................................................................................. 16

Buttons, speakers, and fingerprint reader (select models only) ....................................................................... 17

Keys ...................................................................................................................................................................... 18

Lights ................................................................................................................................................................... 19

TouchPad ............................................................................................................................................................. 20

Front ..................................................................................................................................................................... 21

Left ....................................................................................................................................................................... 22

Right ..................................................................................................................................................................... 23

ENWW vii

Bottom ................................................................................................................................................................. 24

3 Illustrated parts catalog .............................................................................................................................. 25

Locating the product name, serial number, product number, warranty information, and model number ...... 25

Computer major components ............................................................................................................................. 26

Display assembly subcomponents ..................................................................................................................... 37

Plastics Kit ........................................................................................................................................................... 38

Miscellaneous parts ............................................................................................................................................. 39

4 Removal and replacement procedures preliminary requirements .................................................................... 41

Tools required ...................................................................................................................................................... 41

Service considerations ........................................................................................................................................ 41

Plastic parts ....................................................................................................................................... 41

Cables and connectors ...................................................................................................................... 41

Drive handling ................................................................................................................................... 42

Grounding guidelines ........................................................................................................................................... 42

Electrostatic discharge damage ....................................................................................................... 42

Packaging and transporting guidelines ......................................................................... 44

Workstation guidelines ................................................................................ 44

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 47

Component replacement procedures ................................................................................................................. 47

Service cover ..................................................................................................................................... 47

Battery ............................................................................................................................................... 49

Hard drive .......................................................................................................................................... 50

Solid-state drive ................................................................................................................................ 52

WWAN module ................................................................................................................................... 54

WLAN module .................................................................................................................................... 56

Memory module ................................................................................................................................ 58

Keyboard ........................................................................................................................................... 59

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 65

Component replacement procedures ................................................................................................................. 65

Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 65

Display panel ..................................................................................................................................... 66

RTC battery ........................................................................................................................................ 70

Base enclosure .................................................................................................................................. 71

Fan ..................................................................................................................................................... 73

NFC module ....................................................................................................................................... 75

Card reader board ............................................................................................................................. 76

viii ENWW

TouchPad ........................................................................................................................................... 78

USB/VGA connector board ................................................................................................................ 79

Heat sink ............................................................................................................................................ 80

Power button board .......................................................................................................................... 84

Fingerprint reader board ................................................................................................................... 86

System board .................................................................................................................................... 87

Speaker assembly ............................................................................................................................. 93

Display assembly .............................................................................................................................. 95

7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .................................................... 101

Using Computer Setup ....................................................................................................................................... 101

Starting Computer Setup ................................................................................................................ 101

Navigating and selecting in Computer Setup ................................................................................. 101

Restoring factory settings in Computer Setup ............................................................................... 102

Updating the BIOS ........................................................................................................................... 103

Determining the BIOS version ...................................................................................... 103

Downloading a BIOS update ......................................................................................... 103

Using MultiBoot ................................................................................................................................................. 105

About the boot device order ........................................................................................................... 105

Choosing MultiBoot preferences .................................................................................................... 105

Setting a new boot order in Computer Setup .............................................................. 105

Dynamically choosing a boot device using the f9 prompt ........................................... 106

Setting a MultiBoot Express prompt ............................................................................ 106

Entering MultiBoot Express preferences ..................................................................... 107

Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................ 107

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 107

Using HP Sure Start (select models only) ....................................................................................... 108

8 Specifications ........................................................................................................................................... 109

Computer specifications .................................................................................................................................... 109

9 Backup and recovery .................................................................................................................................. 111

Backing up your information ............................................................................................................................. 111

Performing a system recovery .......................................................................................................................... 111

Using the Windows recovery tools ................................................................................................. 112

Using f11 recovery tools ................................................................................................................. 112

Using Windows operating system media (purchased separately) ................................................ 113

Using Windows Refresh or Windows Reset .................................................................................... 114

Using HP Software Setup ................................................................................................................ 114

ENWW ix

10 Statement of Volatility ............................................................................................................................ 115

Non-volatile memory usage ............................................................................................................................. 116

Questions and answers ..................................................................................................................................... 119

Using HP Sure Start (select models only) ......................................................................................................... 120

11 Power cord set requirements .................................................................................................................... 121

Requirements for all countries ......................................................................................................................... 121

Requirements for specific countries and regions ............................................................................................. 122

12 Recycling ................................................................................................................................................ 125

Index ........................................................................................................................................................... 127

x ENWW

1 Product description

Processor

Chipset

Description HP EliteBook 850 G2

Notebook PC

Intel® Core™ i7-5600U 2.60­GHz (SC turbo up to 3.20-GHz)
processor (4.0-MB L3 cache,
dual core, 15-W)

Intel Core i7-5500U 2.40-GHz
(SC turbo up to 3.00-GHz)
processor (4.0-MB L3 cache,
dual core, 15-W)

Intel Core i5-5300U 2.30-GHz
(SC turbo up to 2.90-GHz)
processor (3.0-MB L3 cache,
dual core, 15-W)

Intel Core i5-5200U 2.20-GHz
(SC turbo up to 2.70-GHz)
processor (3.0-MB L3 cache,
dual core, 15-W)

Intel Core i3-5010U 2.10-GHz
processor (3.0-MB L3 cache,
dual core, 15-W)

√ √

√ √

√ √ √

√ √ √

√ √

HP EliteBook 750 G2

Notebook PC

HP ZBook 15u G2

Mobile Workstation

Description HP EliteBook 850 G2

Notebook PC

Intel soldered on circuit (SoC) √ √ √

HP EliteBook 750 G2

Notebook PC

HP ZBook 15u G2

Mobile Workstation

ENWW Processor 1

Graphics

Description HP EliteBook 850 G2

Switchable discrete graphics:

AMD® Radeon™ R7 M260X
graphics subsystem

Switchable discrete graphics:

AMD® FirePro™ M4170 128-bit
(GDDR5) graphics subsystem

Internal graphics: Integrated
Intel HD Graphics 5500
universal memory architecture
(UMA) graphics

Display panel

Description xxx HP EliteBook 850 G2

15.6-in, light-emitting diode
(LED) backlit, full high­definition (FHD), SVA, 60% CG,
300 nits, eDP 1.2 slim
(1920×1080), capacitive
TouchScreen enabled
with webcam

Notebook PC

√ √

√

√ √ √

Notebook PC

√ √

HP EliteBook 750 G2

Notebook PC

HP EliteBook 750 G2

Notebook PC

HP ZBook 15u G2

Mobile Workstation

HP ZBook 15u G2

Mobile Workstation

15.6-in, LED backlit, FHD,
AntiGlare (AG), SVA, 60% CG,
300 nits, eDP 1.2 slim
(1920×1080), with and
without webcam

15.6-in, LED backlit, high­definition (HD), AG, SVA, 45%
CG, 200 nits, eDP 1.2 flat
(1366×768), with and
without webcam

15.6-in, LED backlit, FHD, AG,
UWVA, 72% CG, 300 nits, eDP

1.2 slim PSR (1920×1080), with
and without webcam

All display assemblies include
two wireless local area network
(WLAN) antenna cables and two
wireless wide area network
(WWAN) antenna cables

√ √ √

√ √

√

√ √ √

2 Chapter 1 Product description ENWW

Memory

Description HP EliteBook 850 G2

Two customer-accessible/
upgradable memory module
slots with the following
specifications:

DDR3L PC3L-12800 (1600 MHz)
SODIMMs

Supports dual channel memory √ √ √

Supports 16384 MB of system
RAM in the
following configurations:

●

16384 MB (8192 MB×2;
not available on computer
models equipped with
Windows 7 32-bit
operating system,
available with Windows 7
downgrade)

●

12288 MB (8192 MB +
4096 MB)

●

8192 MB (8192 MB×1; not
available on computer
models equipped with
Windows 7 32-bit
operating system,
available with Windows 7
downgrade)

Notebook PC

√ √ √

√ √ √

√ √

HP EliteBook 750 G2

Notebook PC

HP ZBook 15u G2

Mobile Workstation

●

8192 MB (4096 MB×2; not
available on computer
models equipped with
Windows 7 32-bit
operating system,
available with Windows 7
downgrade)

●

6144 MB (4096 MB +
2048 MB)

●

4096 MB (4096 MB×1)

●

2048 MB (2048×1)

ENWW Memory 3

Memory

Description HP EliteBook 850 G2

Supports 16384 MB of system
RAM in the
following configurations:

●

16384 MB (8192 MB×2)

●

12288 MB (8192 MB +
4096 MB)

●

8192 MB (8192 MB×1)

●

8192 MB (4096 MB×2)

●

6144 MB (4096 MB +
2048 MB)

●

4096 MB (4096 MB×1)

●

2048 MB (2048×1)

Notebook PC

√

HP EliteBook 750 G2

Notebook PC

HP ZBook 15u G2

Mobile Workstation

4 Chapter 1 Product description ENWW

Hard drive – HP EliteBook 850 G2 and HP EliteBook 750 G2 Notebook PC

Description

Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket)

Customer-accessible

Supports the following hard drives:

●

1-TB, 7200-rpm, 9.5-mm hard drive

●

500-GB, 7200-rpm, 7.0-mm hard drive

●

500-GB, 7200-rpm, 7.0-mm, self-encrypting drive (SED), supporting Opal 1.0 storage specification

●

500-GB, 5400-rpm, SED, FIPS-140-2, supporting Opal 2.0 storage specification

●

320-GB, 7200-rpm, 7.0-mm hard drive

Hard drive – HP ZBook 15u G2 Mobile Workstation

Description

Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket)

Customer-accessible

Supports the following hard drives:

●

1-TB, 7200-rpm, 9.5-mm hard drive

●

500-GB, 7200-rpm, 7.0-mm hard drive

●

500-GB, 7200-rpm, 7.0-mm, self-encrypting drive (SED), supporting Opal 1.0 storage specification

●

500-GB, 5400-rpm, SED, FIPS-140-2, supporting Opal 2.0 storage specification

ENWW Hard drive – HP EliteBook 850 G2 and HP EliteBook 750 G2 Notebook PC 5

Solid-state drive – HP EliteBook 850 G2 and HP EliteBook 750 G2 Notebook PC

Description

Supports the following solid-state drives:

●

512-GB SATA-3 solid-state drive

●

512-GB SATA-3 solid-state drive, SED, supporting Opal 2.0

●

256-GB SATA-3 solid-state drive, supporting TLC

●

256-GB SATA-3 solid-state drive, SED, supporting Opal 2.0

●

256-GB SATA-3 solid-state drive, SED, supporting Opal 1.0

●

240 GB, SATA-3 solid-state drive

●

180-GB, SATA-3 solid-state drive, SED, supporting Opal 2.0

●

180-GB, SATA-3 solid-state drive, SED, supporting Opal 1.0

●

180-GB, SATA-3 solid-state drive

●

128-GB, SATA-3 solid-state drive, supporting TLC

●

128-GB solid-state drive

Solid-state drive – HP ZBook 15u G2 Mobile Workstation

Description

Supports the following solid-state drives:

●

512-GB SATA-3 solid-state drive

●

512-GB SATA-3 solid-state drive, SED, supporting Opal 2.0

●

256-GB SATA-3 solid-state drive, SED, supporting Opal 2.0

●

256-GB SATA-3 solid-state drive

●

240 GB, SATA-3 solid-state drive

●

180-GB, SATA-3 solid-state drive

●

180-GB, SATA-3 solid-state drive, SED, supporting Opal 2.0

●

128-GB solid-state drive

6 Chapter 1 Product description ENWW

Audio and video

Description HP EliteBook 850 G2

Two stereo speakers (2) √ √ √

Dual array microphones √ √ √

Realtek ALC3228 HD Audio with
DTS Studio Sound

720p webcam (support for no
webcam option)

Ethernet

Description HP EliteBook 850 G2

Intel I218LM 10/100/1000
Ethernet, with iAMT

S3/S4/S5 wake on LAN √ √ √

Notebook PC

√ √ √

√ √ √

Notebook PC

√ √ √

HP EliteBook 750 G2

Notebook PC

HP EliteBook 750 G2

Notebook PC

HP ZBook 15u G2

Mobile Workstation

HP ZBook 15u G2

Mobile Workstation

ENWW Audio and video 7

Wireless

Description HP EliteBook 850 G2

Integrated wireless local area
network (WLAN) options by
way of minicard

Two WLAN antennas built into
display assembly

Supports no WLAN/Bluetooth®
option

Compatible with Miracast­certified devices for
Windows® 8.1

Support for the following WLAN
formats:

●

Intel 7265 NGWGQ.I ac
2×2 + Bluetooth 4.0 LE
PCIe+USB NGFF 2230 for
use in Asia Pacific
countries and regions

●

Intel Dual Band Wireless­AC 3160 802.11 ac 1×1
WiFi + Bluetooth 4.0
Combo Adapter

Notebook PC

√ √ √

√ √ √

√ √ √

√ √ √

√ √ √

HP EliteBook 750 G2

Notebook PC

HP ZBook 15u G2

Mobile Workstation

●

Intel Dual Band Wireless­N 7265AN 802.11 a/b/g/n
2×2 WiFi + Bluetooth 4.0
Combo Adapter

●

Intel Dual Band Wireless­N 7265AN 802.11 b/g/n
2×2 WiFi + Bluetooth 4.0
Combo Adapter

Integrated wireless wide area
network (WWAN) options by
way of wireless module

Two world-wide/5-band WWAN
antennas built into display
assembly (separate antennas
required for TouchScreen
display assembly)

Secured by subscriber identity
module (SIM, user-accessible
behind battery)

Supports no WWAN option √ √ √

√ √ √

√ √ √

√ √ √

8 Chapter 1 Product description ENWW

Description HP EliteBook 850 G2

Notebook PC

HP EliteBook 750 G2

Notebook PC

HP ZBook 15u G2

Mobile Workstation

Supports WWAN after
market option

Support for the following
WWAN formats:

●

HP lt4211 LTE/EV-DO/
HSPA+ 4G Module

●

HP lt4112 LTE/HSPA+ 4G
Mobile Broadband Module

●

HP hs3110 HSPA+ Mobile
Broadband Module

External media cards

Description HP EliteBook 850 G2

HP 2-in-1 multiformat Digital
Media Reader Slot with push­push technology. Reads data
from and writes data to digital
memory cards such as Secure
Digital (SD).

√ √ √

√ √ √

HP EliteBook 750 G2

Notebook PC

√ √ √

Notebook PC

HP ZBook 15u G2

Mobile Workstation

ENWW External media cards 9

Ports

Description HP EliteBook 850 G2

Offers the following ports:

●

Headphone/microphone
combo

●

DisplayPort 1.2

●

Docking connector

●

USB 3.0 ports (3)

●

USB 3.0 charging port

●

HP Smart AC adapter

●

RJ-45 (Ethernet)

●

VGA (Dsub 15 pin)
supporting: 1920×1200
external resolution @
75 Hz, hot plug and
unplug and auto
detection for correct
output to wide-aspect
versus standard
aspect video

Notebook PC

√ √ √

HP EliteBook 750 G2

Notebook PC

HP ZBook 15u G2

Mobile Workstation

Keyboard/pointing devices

Description HP EliteBook 850 G2

Notebook PC

Glass with chemical etched
surface, dual-point, spill­resistant with drain, DuraKeys

Backlit (select models only) √ √ √

Gesture support: MultiTouch
gestures enabled, two-finger
scrolling, and pinch-zoom
as default

Taps enabled by default √ √ √

Supports two-way scroll √ √ √

On/off button √ √ √

HP EliteBook 750 G2

Notebook PC

√ √ √

√ √ √

HP ZBook 15u G2

Mobile Workstation

10 Chapter 1 Product description ENWW

Power requirements

Description HP EliteBook 850 G2

Supports the following HP
Smart AC adapters:

●

●

●

Supports the
following batteries:

●

●

Security

65 W HP Smart
AC adapter
(select models only)

45 W HP Smart
AC adapter
(select models only)

45 W 2-prong 7.4 mm DC
jack AC adapter
(select models only)

3 cell, 50 Wh, 4.45 Ah
long-life battery

3 cell, 24 Wh, 2.2 Ah long­life battery

Notebook PC

√ √ √

√ √ √

HP EliteBook 750 G2

Notebook PC

HP ZBook 15u G2

Mobile Workstation

Description HP EliteBook 850 G2

Notebook PC

Supports security cable lock √ √ √

Supports fingerprint reader and
no fingerprint reader option

Supports Trusted Platform
Module (TPM) 1.2 (Infineon,
soldered down) and
TPM Enhanced Drive Lock

Integrated Smart Card reader
(active)

Full volume encryption √ √ √

Preboot authentication
(password, Smart Card)

√ √ √

√ √ √

√ √ √

√ √ √

HP EliteBook 750 G2

Notebook PC

HP ZBook 15u G2

Mobile Workstation

ENWW Power requirements 11

Operating system

Description HP EliteBook 850 G2

Preinstalled:

●

Windows® 8.1 ML 64-bit

●

Windows 8.1 CH 64-bit

●

Windows 8.1 EM 64-bit

●

Windows 8.1 Professional
64-bit

●

Windows 8.1 Professional
64-bit DPK with Windows
7 Professional 64- and
32-bit

●

Windows 7 Home
Premium 64-bit

●

Windows 7 Home
Premium 32-bit (only
available if 4096 MB total
system memory or less
is selected)

●

Windows 7 Home Basic
32-bit (only available if
4096 MB total system
memory or less
is selected)

Notebook PC

√ √ √

HP EliteBook 750 G2

Notebook PC

HP ZBook 15u G2

Mobile Workstation

●

Windows 7 Professional
64-bit

●

Windows 7 Professional
32-bit (only available if
4096 MB total system
memory or less
is selected)

●

FreeDOS 2.0

●

Ubuntu Linux

Restore media—DR-DVD:

●

Windows 8.1 (available
with any Windows 8.1
operating system and
required with Windows

8.1 Professional
downgrade operating
system)

●

Windows 7 (available with
any Windows 7 or
Windows 8.1 Professional
downgrade operating
system)

√ √ √

12 Chapter 1 Product description ENWW

Operating system

Description HP EliteBook 850 G2

Restore media—OS-DVD:

●

Windows 8.1 Professional
64- (only available and
required with Windows 8
Professional downgrade
operating system)

●

Windows 8.1 64-bit

●

Windows 8.1 Country­Specific 64-bit

●

Windows 8.1 Emerging
Market 64-bit (available
with Windows 8.1
downgrade AVs only
except Asia-Pacific
countries and regions and
the People's Republic of
China)

●

Windows 7 Home
Premium 64- and 32-bit
(available with any
Windows 7 HP operating
system except Asia­Pacific countries and
regions and the People's
Republic of China)

Notebook PC

√ √ √

HP EliteBook 750 G2

Notebook PC

HP ZBook 15u G2

Mobile Workstation

●

Windows 7 Professional
64- and 32-bit (available
with any Windows 7
Professional or Windows

8.1 Professional
downgrade except Asia­Pacific countries and
regions and the People's
Republic of China)

●

Windows 7 Home Basic
32-bit (available with any
Windows 7 Home Basic
except Asia-Pacific
countries and regions and
the People's Republic
of China)

Certified: Microsoft® WHQL √ √ √

Web-only support: Windows

8.1 Enterprise 64-bit and
Windows 7 Enterprise 64- and
32-bit

√ √ √

ENWW Operating system 13

Serviceability

Description HP EliteBook 850 G2

End user replaceable parts:

●

AC adapter

●

Battery

●

Hard drive

●

Keyboard

●

Memory module

●

Solid-state drive

●

WLAN module

●

WWAN module

Notebook PC

√ √ √

HP EliteBook 750 G2

Notebook PC

HP ZBook 15u G2

Mobile Workstation

14 Chapter 1 Product description ENWW

2 Getting to know your computer

ENWW 15

Display

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with

wireless local area networks (WLAN).

(2) WWAN antennas* (select models only) Send and receive wireless signals to communicate with

(3) Internal microphones Record sound.

(4) Webcam light On: The webcam is in use.

(5) Webcam Records video and captures photographs. Some models

(6) Internal display switch Turns off the display or initiates Sleep if the display is

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.

wireless wide area networks (WWAN).

allow you to video conference and chat online using
streaming video.

For information on using the webcam, access HP Support
Assistant. To access HP Support Assistant, from the Start
screen, select the HP Support Assistant app.

closed while the power is on.

NOTE: The display switch is not visible from the outside

of the computer.

16 Chapter 2 Getting to know your computer ENWW

Buttons, speakers, and fingerprint reader (select models only)

Item Component Description

(1) Power button

●

When the computer is off, press the button to turn on
the computer.

●

When the computer is on, press the button briefly to
initiate Sleep.

●

When the computer is in the Sleep state, press the
button briefly to exit Sleep.

●

When the computer is in Hibernation, press the
button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off
the computer.

NOTE: For select models, the Intel Rapid Start

Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly
from inactivity.

To learn more about your power settings, see your power
options. From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from
the list of applications.

(2) Speakers Produce sound.

ENWW Buttons, speakers, and fingerprint reader (select models only) 17

Keys

Item Component Description

(3) Wireless button Turns the wireless feature on or off but does not establish

a wireless connection.

(4) Volume mute button Mutes and restores speaker sound.

(5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a

password logon.

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Executes frequently used system functions when pressed

in combination with a function key or the esc key.

(3) Windows key Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to

the previous screen.

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

(5) Embedded numeric keypad When the keypad is turned on, it can be used like an

external numeric keypad.

Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.

18 Chapter 2 Getting to know your computer ENWW

Lights

Item Component Description

(6) Windows applications key Displays options for a selected object.

(7) num lk key Turns the embedded numeric keypad on and off when

pressed in combination with the fn key.

Alternates between the navigational and numeric functions
on the embedded numeric keypad.

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the keys to all

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts off power to the
display and other unneeded components.

●

Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.

NOTE: For select models, the Intel Rapid Start

Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly
from inactivity.

capital letters.

ENWW Lights 19

Item Component Description

(3) TouchPad light

(4) Microphone mute light

(5) Num lock light On: Num lock is on.

(6) Wireless light On: An integrated wireless device, such as a wireless local

(7) Mute light

TouchPad

●

On: The TouchPad is off.

●

Off: The TouchPad is on.

●

Amber: microphone sound is off.

●

Off: microphone sound is on.

area network (WLAN) device and/or a Bluetooth device, is
on.

NOTE: On some models, the wireless light is amber when

all wireless devices are off.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

Item Component Description

(1) Pointing stick Moves the pointer and selects or activates items on

the screen.

(2) Left pointing stick button Functions like the left button on an external mouse.

(3) TouchPad on/off button Turns the TouchPad on and off.

(4) TouchPad zone Reads your finger gestures to move the pointer or activate

items on the screen.

(5) Left TouchPad button Functions like the left button on an external mouse.

20 Chapter 2 Getting to know your computer ENWW