HP EliteBook 840r G4 Maintenance And Service Manual

HP EliteBook 840r G4 Notebook PC

Maintenance and Service Guide

© Copyright 2018 HP Development Company,
L.P.

AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: March 2018

Document Part Number: L12653-001

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 6

Right ....................................................................................................................................................................... 6

Left ......................................................................................................................................................................... 7

Display .................................................................................................................................................................... 8

Keyboard area ........................................................................................................................................................ 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Buttons, speakers, and ngerprint reader ........................................................................................ 11

Special keys ....................................................................................................................................... 12

Action keys ........................................................................................................................................ 13

Hot keys (select products only) ......................................................................................................... 13

Bottom ................................................................................................................................................................. 14

Front ..................................................................................................................................................................... 15

Labels ................................................................................................................................................................... 16

3 Illustrated parts catalog .............................................................................................................................. 18

Computer major components .............................................................................................................................. 18

Display assembly subcomponents ...................................................................................................................... 21

Mass storage devices ........................................................................................................................................... 22

Miscellaneous parts ............................................................................................................................................. 23

4 Removal and replacement procedures preliminary requirements .................................................................... 25

Tools required ...................................................................................................................................................... 25

Service considerations ......................................................................................................................................... 25

Plastic parts ....................................................................................................................................... 25

Cables and connectors ...................................................................................................................... 26

Drive handling ................................................................................................................................... 26

Grounding guidelines ........................................................................................................................................... 27

Electrostatic discharge damage ........................................................................................................ 27

Packaging and transporting guidelines .......................................................................... 28

Workstation guidelines ................................................................................................... 28

Equipment guidelines ..................................................................................................... 29

vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 30

Component replacement procedures .................................................................................................................. 30

Bottom cover ..................................................................................................................................... 30

Battery ............................................................................................................................................... 33

Hard drive .......................................................................................................................................... 34

M.2 solid-state drive ......................................................................................................................... 36

Memory modules ............................................................................................................................... 37

WLAN/Bluetooth combo card ............................................................................................................ 39

WWAN module ................................................................................................................................... 41

Keyboard ........................................................................................................................................... 43

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 46

Component replacement procedures .................................................................................................................. 46

RTC battery ........................................................................................................................................ 47

Internal base plate ............................................................................................................................ 48

Heat sink/fan assembly .................................................................................................................... 50

Fingerprint reader assembly ............................................................................................................. 52

Power button board .......................................................................................................................... 54

TouchPad ........................................................................................................................................... 55

NFC module ....................................................................................................................................... 57

Smart card reader board ................................................................................................................... 58

USB/VGA board .................................................................................................................................. 60

System board .................................................................................................................................... 61

Speaker assembly ............................................................................................................................. 64

Display assembly ............................................................................................................................... 65

Top cover ........................................................................................................................................... 69

7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 70

Using Computer Setup ......................................................................................................................................... 70

Starting Computer Setup .................................................................................................................. 70

Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 70

Navigating and selecting in Computer Setup ................................................................................... 70

Restoring factory settings in Computer Setup ................................................................................. 71

Updating the BIOS ............................................................................................................................. 71

Determining the BIOS version ......................................................................................... 71

Downloading a BIOS update ........................................................................................... 72

Changing the boot order using the f9 prompt .................................................................................. 73

TPM BIOS settings (select products only) ........................................................................................................... 73

Using HP Sure Start (select products only) ......................................................................................................... 73

viii

8 Using HP PC Hardware Diagnostics ................................................................................................................ 74

Using HP PC Hardware Diagnostics Windows ..................................................................................................... 74

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 74

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 75

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 75

Installing HP PC Hardware Diagnostics Windows ............................................................................. 75

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 75

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 76

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 76

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 76

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 76

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 77

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 77

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 77

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 77

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 77

9 Backing up, restoring, and recovering ........................................................................................................... 79

Using Windows tools ........................................................................................................................................... 79

Creating HP Recovery media (select products only) ........................................................................................... 79

Using HP Recovery Manager to create recovery media .................................................................... 80

Before you begin ............................................................................................................. 80

Creating the recovery media ........................................................................................... 80

Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 81

Restoring and recovery ........................................................................................................................................ 81

Restoring, resetting, and refreshing using Windows tools .............................................................. 81

Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 81

Recovering using HP Recovery Manager ........................................................................................... 81

Recovering using the HP Recovery partition (select products only) ................................................ 82

Recovering using HP Recovery media ............................................................................................... 82

Changing the computer boot order ................................................................................................... 83

Removing the HP Recovery partition (select products only) ............................................................ 83

10 Specications ............................................................................................................................................ 84

Computer specications ...................................................................................................................................... 84

35.6-cm (14.0-in) display specications ............................................................................................................. 85

M.2 PCIe solid-state drive specications ............................................................................................................ 86

M.2 SATA solid-state drive specications ............................................................................................................ 87

ix

Hard drive specications ..................................................................................................................................... 88

11 Power cord set requirements ...................................................................................................................... 89

Requirements for all countries ............................................................................................................................ 89

Requirements for specic countries and regions ................................................................................................ 89

12 Statement of memory volatility .................................................................................................................. 91

Nonvolatile memory usage ................................................................................................................................. 93

Questions and answers ....................................................................................................................................... 95

Using HP Sure Start (select models only) ............................................................................................................ 96

13 Recycling .................................................................................................................................................. 97

Index ............................................................................................................................................................. 98

x

1 Product description

Category Description

Product Name HP HP EliteBook 840r G4 Notebook PC

Processor

Graphics Intel UHD Graphics 620: 8th generation Intel processors

Panel 35.6-cm (14-in), 220-nits, 45% CG, eDP, slim

8th-generation Intel® Core™ processors:

●

Intel Core i7-8650U

●

Intel Core i7-8550U

●

Intel Core i5-8350U

●

Intel Core i5-8250U

7th-generation Intel Core processors:

●

Intel Core i5-7300U

●

Intel Core i5-7200U

Intel HD Graphics 620: 7th generation Intel processors

Supports HD decode, DX12, HDMI 1.4b, HDCP 2.2 via HDMI/DP up to 4k @ 60Hz

Up to three independent displays supported with HP Docking Station

●

HP Docking Station - maximum resolution = 2K @60Hz (DisplayPort 1) and 2.5K @60Hz (DisplayPort 2)

●

HP Thunderbolt Dock G2- maximum resolution = 4K @30Hz (DisplayPort1) and 4K @30Hz (DisplayPort

2) with ALT mode

High-denition (HD), AntiGlare (AG), SVA (1366 x 768) non-touch display with and without webcam

Full high-denition (FHD), AntiGlare (AG), UWVA (1920 x 1080) non-touch display with and without webcam

Full high-denition (FHD), UWVA (1920 x 1080) touch display with webcam. Chemically-strengthened Gorilla
Glass 4 top cover, air-gap bonded.

Supports privacy lter and standard bezel

Memory Two memory module slots

Memory is customer accessible.

DDR4 2400 MHz dual channel support (8th generation Intel processors)

DDR4 2133 MHz dual channel support (7th generation Intel processors)

Supports up to 32 GB of system RAM

●

32768 MB (16384 MB×2)

●

24576 MB (16384 MB×1 + 8192 MB×1)

●

20480 MB (16384 MB×1 + 4096 MB×1)

●

16384 MB (16384 MB×1) or (8192 MB×2)

1

Category Description

●

12288 MB (8192 MB×1 + 4096 MB×1)

●

8192 MB (8192 MB×1 or 4096 MB×2)

●

4096 MB (4096 MB×1)

Primary storage Hard drives:

Supports 6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) thicknesses

Serial ATA

●

1 TB, 7200 rpm

●

500 GB, 7200 rpm, self-encrypting (FIPS-140-2; Opal 2)

●

500 GB, 7200 rpm

Primary M.2 storage Solid-state drives (M.2 2280):

●

1 TB, PCIe, Gen3×4, SS, NVMe, TLC

●

512 GB, PCIe, Gen3×4, SS, NVMe, TLC

●

512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2

●

512 GB, SATA-3, SS, TLC, FIPS-140–2

●

360 GB, PCIe, Gen3×4, SS, NVMe, TLC (Intel)

●

256 GB, PCIe, Gen3×4, SS, NVMe, TLC

●

256 GB, PCIe, SS, NVMe, value

●

256 GB, SATA-3, TLC, Opal

●

128 GB, SATA-3, SS, TLC

Audio and video HP Bang & Olufsen Audio

Dual-array microphone

Premium stereo speakers (2)

Camera - HD RGB 720p

Supports models without a camera

Ethernet Intel 1219-LM 10/100/1000 Ethernet (vPro)

Intel 1219–V 10/100/1000 Ethernet (non-vPro)

*The following support S3/S4/S5 wake on LAN/HBMA (via out of band): embedded NIC, HP Elite USB-C Dock,
HP USB-C Universal Dock, HP Thunderbolt Dock 120W/230W G2, and HP USB-C Mini Dock.

*The following support S3 wake on LAN/HBMA (via Windows operating system): HP Thunderbolt 3 Dock, HP
Elite USB-C Docking Station G2, HP USB-C Travel Dock, and HP USB Travel Dock.

Wireless networking WPAN

Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card

2 Chapter 1 Product description

WLAN

Supports the following WLAN formats:

●

Intel Dual Band Wireless-AC 8265 802.11ac 2x2 WiFi + Bluetooth 4.2 Combo Adaptor (vPro)

Category Description

●

Intel Dual Band Wireless-AC 8265 802.11ac 2x2 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro)

●

Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 combo adapter

Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB)

Two WLAN antennas built into display assembly

Supports models without WLAN

Compatible with Miracast-certied devices

Bluetooth Disabled IOPT

Supports HP Sure Connect with Client Side Load Balancing

Support S3/S4 Wake on Wireless LAN

NFC

NFC Mirage WNC XRAV-1 (NXP NPC300 I2C, 10 mm × 17 mm)

NFC antenna

Supports models without NFC

WWAN

Supports the following WWAN formats:

●

Integrated WWAN options with dual antennas (M.2 30x42 socket USB2)

LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS M.2

●

Integrated WWAN options with dual antennas (M.2 30x42 socket PCIe)

LTE CAT9: Fibocom Intel XMM 7360 LTE - Advanced

Supports models without WWAN

Supports WWAN after market option

WWAN cards are compatible with a programmable removable eSIM

External media cards Memory card reader (SD, SDHC, SDXC)

Ports VGA (Dsub 15 pin) supporting 1920 x 1200 external resolution @ 60Hz

USB 3.1 Gen 1 charging port

USB 3.1 Gen 1 port

USB Type-C Alt Mode and Power Input

DisplayPort

RJ-45/Ethernet

Docking connector

Audio-out (headphone)/audio-in (microphone) combo jack

Keyboard/pointing
devices

AC port

Keyboard:

HP Dura Keys, dual point, backlit, spill resistant with drain

3

Category Description

Non-backlit, dual point, spill-resistant with drain

TouchPad:

Gestures enabled by default

Taps enabled by default

On/o button

Glass

Power requirements AC adapters

65 W HP Smart AC adapter, right angle, 4.5 mm

45 W HP Smart AC adapter, right angle, 4.5 mm

45 W, 2-prong AC adapter (Japan only)

Power cords

2-wire plug (C7), 1.0 m, conventional (for use with 2-prong adapter)

3-wire plug (C5), 1.8 m, conventional

3-wire plug (C5), 1.0 m, conventional

Security Security lock

Fingerprint reader

Supports Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)

Integrated Smart Card reader (active)

Preboot authentication (password, smart card)

Hardware enforced rmware protection: HP Hardware Root of Trust + Sure Start Gen4

Operating system Preinstalled:

●

Windows® 10 RS3

●

Windows 10 Home 64

●

Windows 10 Home 64 Single Language

●

Windows 10 Home 64 Chinese Market (CPPP)

●

Windows 10 Home 64 High-end Chinese Market (CPPP)

●

Windows 10 Home 64 Plus

●

Windows 10 Home 64 Plus Single Language

●

Windows 10 Professional 64

●

Windows 10 Pro 64 StF MSNA Standard

●

Windows 10 Pro 64 StF MSNA Plus

4 Chapter 1 Product description

●

FreeDOS 2.0

Restore Media

●

Windows 10 DRDVD

Category Description

●

Windows 10 DRUSB

●

Windows 10 Professional 64 OSDVD

●

Windows 10 Professional 64 OSUSB

Certied

Microsoft WHQL

Web-only support

●

Windows 10 Enterprise 64

●

Windows 10 Pro 64 CBB 1703

●

Windows 10 Enterprise 64 LTSB 1607

Serviceability End user replaceable parts:

AC adapter

Battery

Hard drive

Solid-state drive

Memory module

WLAN

WWAN

Keyboard

5

2 Components

Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.

Right

Component Description

(1) USB Type-C SuperSpeed port and DisplayPort When the computer is on, connects and charges most USB

devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides high­speed data transfer.

NOTE: Cables and/or adapters (purchased separately) may be

required.

– and –

Connects a DisplayPort device that has a USB Type-C connector,
providing display output.

(2) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-

(3) Audio-out (headphone)/Audio-in (microphone)

6 Chapter 2 Components

combo jack

performance monitor or projector.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Left

Component Description

(4) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

(5) RJ-45 (network) jack/status lights Connects a network cable.

●

Green (left): The network is connected.

●

Amber (right): Activity is occurring on the network.

(6) Docking connector Connects an optional docking device.

(7) SIM card slot Supports a wireless subscriber identity module (SIM) card.

(8) Power connector Connects an AC adapter.

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(2) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(3) External monitor port Connects an external VGA monitor or projector.

(4) USB 3.x SuperSpeed port with HP Sleep and

Charge

(5) Smart card reader Supports optional smart cards.

Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.

Left 7

Display

Component Description

(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide

area networks (WWANs).

(3) Internal microphones Record sound.

(4) Camera light (select products only) On: One or more cameras are in use.

(5) Camera (select products only) Allows you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows, instead of
a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP Documentation.

8 Chapter 2 Components

Keyboard area

TouchPad

Component Description

(1) Pointing stick Moves the pointer on the screen.

(2) Left pointing stick button Functions like the left button on an external mouse.

(3) TouchPad on/o button/TouchPad

light

(4) TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.

(5) Left TouchPad button Functions like the left button on an external mouse.

(6) Right pointing stick button Functions like the right button on an external mouse.

(7) Near Field Communications (NFC)

tapping area and antenna* (select
products only)

(8) Right TouchPad button Functions like the right button on an external mouse.

*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP Documentation.

Turns the TouchPad on and o.

●

On: The TouchPad is o.

●

O: The TouchPad is on.

Allows you to wirelessly share information when you tap it with an NFC-enabled
device.

Keyboard area 9

Lights

Component Description

(1) Power light

(2) Microphone mute light

(3) Num lk light On: Num lock is on.

(4) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device

(5) Mute light

(6) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.

(7) TouchPad light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The computer
shuts o power to the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving state that
uses the least amount of power.

●

On: Microphone is o.

●

O: Microphone is on.

and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all wireless devices are o.

●

Amber: Computer sound is o.

●

White: Computer sound is on.

●

On: The TouchPad is o.

●

O: The TouchPad is on.

10 Chapter 2 Components

Buttons, speakers, and ngerprint reader

Component Description

(1) Power button

(2) Speakers (2) Produce sound.

(3) Wireless button Turns the wireless feature on or o but does not establish a wireless connection.

(4) Volume mute button Mutes and restores speaker sound.

(5) Fingerprint reader or blank Allows a ngerprint logon to Windows, instead of a password logon.

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of unsaved

information.

If the computer has stopped responding and shutdown procedures are ineective, press
and hold the power button for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲

Right-click the Power meter icon and then select Power Options.

A wireless network must be set up before a wireless connection is possible.

NOTE: The ngerprint reader and blank look similar. To verify that you have a ngerprint

reader, press the Windows key on your keyboard, select Settings, select Accounts, select
Sign-in options, and then follow the on-screen instructions.

Keyboard area 11

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Executes frequently used system functions when pressed in combination with

another key. Such key combinations are called hot keys.

See Hot keys (select products only) on page 13.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions.

See Action keys on page 13.

(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys. When num lk is

pressed, the keypad can be used like an external numeric keypad. Each key on the
keypad performs the function indicated by the icon in the upper-right corner of the
key.

NOTE: If the keypad function is active when the computer is turned o, that

function is reinstated when the computer is turned back on.

(6) Windows application key Displays options for a selected object.

(7) num lk key Turns the embedded numeric keypad on and o.

12 Chapter 2 Components

Action keys

An action key performs the function indicated by the icon on the key.

▲

Icon Description

To use an action key, press and hold the key.

Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved. To exit Sleep, briey press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding

the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.

Hot keys (select products only)

A hot key is the combination of the fn key and another key.

To use a hot key:

▲

Press the fn key, and then press one of the keys listed in the following table.

Key

C Turns on scroll lock.

R Breaks the operation.

S Sends a programing query.

Description

Keyboard area 13

Bottom

Component Description

(1) MicroSD memory card reader Reads optional memory cards that store, manage, share,

or access information.

To insert a card:

1. Hold the card label-side up, with the connectors

facing the computer.

2. Insert the card into the memory card reader, and

then press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the

memory card reader.

(2) Docking connectors (2) Connect an optional docking device.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

14 Chapter 2 Components

Front

Component Description

(1) Wireless light On: An integrated wireless device, such as a wireless local

area network (WLAN) device and/or a Bluetooth® device, is
on.

NOTE: On some models, the wireless light is amber when

all wireless devices are o.

(2) Power light

(3) Battery light When AC power is connected:

(4) Drive light For hard drives:

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the
display and other unneeded components.

●

O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.

●

White: The battery charge is greater than 90 percent.

●

Amber: The battery charge is from 0 to 90 percent.

●

O: The battery is not charging.

When AC power is disconnected (battery not charging):

●

Blinking amber: The battery has reached a low
battery level. When the battery has reached a critical
battery level, the battery light begins blinking
rapidly.

●

O: The battery is not charging.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the
hard drive.

For solid-state drives (SSDs):

●

Blinking white: The hard drive is being accessed.

NOTE: Because solid-state drives lack moving parts, HP

3D DriveGuard is unnecessary for these drives.

Front 15

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

●

Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) HP product name (select products only)

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Component

(1) HP product name (select products only)

(2) Product ID

16 Chapter 2 Components

Component

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 17

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 16 for details.

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly, touch screen.

NOTE: Touch displays are spared only as whole hinge-ups.

NOTE: Non-touch display assemblies are spared at the subcomponent level only. For

more non-touch display assembly spare part information, see Display assembly

subcomponents on page 21

(2) Keyboard (see Keyboard on page 43)

No backlight 836307-xx1

Backlit 836308-xx1

(3) Top cover L17985-001

(4) Power button board L17978-001

(5) Smart card reader board (includes cable) L17977-001

(6) NFC module (antenna spared with TouchPad) L17976-001

(7) Fingerprint reader assembly (includes cable) 849912-001

(8) TouchPad

Without NFC antenna 821171-001

Includes NFC antenna 821172-001

L22363-001

L26480-xx1

(9) Speakers (includes cable) 821170-001

(10) System board (includes processor and replacement thermal material, see System board on page 61)

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

Intel Core i7-8650U processor L21623-xx1

Intel Core i7-8550U processor L21622-xx1

Intel Core i5-8350U processor L21621-xx1

Intel Core i5-8250U processor L21620-xx1

Intel Core i5-7300U processor L21619-xx1

Intel Core i5-7200U processor L21618-xx1

(11) USB/VGA board L17979-001

(12) Heat sink/fan assembly L17983-001

(13) RTC battery 914384-001

(14) Internal base plate 821164-001

(15) Memory module

4-GB (2400-MHz, DDR4) 862397-850

8-GB (2400-MHz, DDR4) 862398-850

Computer major components 19

Item Component Spare part number

16-GB (2400-MHz, DDR4) 865396-850

(16) WLAN/Bluetooth combo card

Intel Dual Band Wireless-AC 8265 802.11ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (vPro) 851592-001

Intel Dual Band Wireless-AC 8265 802.11ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non-

vPro)

Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001

(17) WWAN module

LTE CAT4: Huawei HP lt4132, LTE/HSPA+ with GPS 845710-003

LTE CAT9: Fibocom Intel XMM 7360 LTE - Advanced L15398-001

(18) Solid-state drive (SSD) (M.2)

1 TB, PCIe Gen3x4, NVMe, TLC L17991-001

512 GB, PCIe, Gen3x4, TLC L17996-001

512 GB, PCIe, NVMe, self-encrypting drive (SED), Opal 2, TLC L17995-001

512 GB, SATA-3, FIPS 140–2, TLC L17994-001

360 GB, PCIe, Gen3x4, NVMe, TLC L17997-001

256 GB, PCIe, Gen3x4, NVMe, TLC L17992-001

256 GB, SATA-3, NVMe, self-encrypting drive (SED), Opal 2, TLC L17989-001

256 GB, PCIe, NVMe L17993-001

128 GB, SATA-3, TLC L17990-001

(19) Hard drive hardware kit 821665-001

851594-001

(20) Hard drive (does not include hard drive connector cable or hard drive rubber bracket):

1 TB, 5400 rpm, 7 mm L06427-850

500 GB, 7200 rpm, 7 mm, FIPS 820572-001

500 GB, 7200 rpm, 7 mm 703267-001

(21) Battery 854108-850

(22) Bottom cover 821162-001

20 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Bezel 821160-001

(2) Left hinge cover (a) and right hinge cover (b) (spared with hinges) 821166-001

(3) Left hinge (a) and right hinge (b) 821166-001

(4) Microphone module L17980-001

(5) Camera module (includes microphone) L17986-001

(6) Display/camera cable L17982-001

(7) WLAN antenna (spared with back cover)

(8) WWAN antenna (spared with back cover)

(9) Raw panel

HD L17988-001

FHD L17987-001

(10) Back cover (includes antennas) 821161-001

Display assembly subcomponents 21

Mass storage devices

Item Component Spare part number

(1) Hard drive

1 TB, 5400 rpm, 7 mm L06427-850

500 GB, 7200 rpm, 7 mm, FIPS 820572-001

500 GB, 7200 rpm, 7 mm 703267-001

(2) Hard drive hardware kit 821665-001

(3) Solid-state drive

1 TB, PCIe Gen3x4, NVMe, TLC L17991-001

512 GB, PCIe, Gen3x4, TLC L17996-001

512 GB, PCIe, NVMe, self-encrypting drive (SED), Opal 2, TLC L17995-001

512 GB, SATA-3, FIPS 140–2, TLC L17994-001

360 GB, PCIe, Gen3x4, NVMe, TLC L17997-001

256 GB, PCIe, Gen3x4, NVMe, TLC L17992-001

256 GB, SATA-3, NVMe, self-encrypting drive (SED), Opal 2, TLC L17989-001

256 GB, PCIe, NVMe L17993-001

128 GB, SATA-3, TLC L17990-001

22 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

AC adapter (4.5-mm):

45 W HP Smart AC adapter, nPFC, non-slim 741553-850

45 W HP Smart AC adapter, nPFC, 2P 742436-001

65 W HP Smart AC adapter, nPFC, S-3P 710412-001

65 W HP Smart AC adapter, nPFC, RC 913691-850

Cable Kit (includes smart card reader cable and display/camera cable) L17982-001

Plastic/Rubber Kit (includes ngerprint reader insert, card reader insert, RJ-45 door cover, and rubber

screw covers)

Power cord, C5, conventional, 1.0 m

For use in Argentina L19357-001

For use in Australia L19358-001

For use in Brazil L19359-001

For use in Denmark L19360-001

For use in Europe L19361-001

For use in India L19363-001

For use in Israel L19362-001

For use in Italy L19364-001

For use in Japan L19365-001

For use in North America L19367-001

For use in the People’s Republic of China L19368-001

For use in South Africa L19369-001

For use in South Korea L19366-001

For use in Switzerland L19370-001

L17981-001

For use in Thailand L19371-001

For use in Taiwan L19372-001

For use in the United Kingdom L19373-001

Power cord, C5, conventional, 1.8 m

For use in Argentina L19357-002

For use in Australia L19358-002

For use in Brazil L19359-002

For use in Denmark L19360-002

For use in Europe L19361-002

For use in India L19363-002

Miscellaneous parts 23

Component Spare part number

For use in Israel L19362-002

For use in Italy L19364-002

For use in Japan L19365-002

For use in North America L19367-002

For use in the People’s Republic of China L19368-002

For use in South Africa L19369-002

For use in South Korea L19366-002

For use in Switzerland L19370-002

For use in Thailand L19371-002

For use in Taiwan L19372-002

For use in the United Kingdom L19373-002

Power cord, C7, conventional, 1.0 m

For use in Japan L19375-001

Screw kit L17984-001

24 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Phillips P0 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic

Tools required 25

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

26 Chapter 4 Removal and replacement procedures preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 27

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

28 Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 29

5 Removal and replacement procedures for

Customer Self-Repair parts

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by

the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 16 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 22 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.

Bottom cover

Description Spare part number

Bottom cover 821162-001

Rubber screw covers (included in Plastics/Rubber Kit) L17981-001

Before removing the bottom cover, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the bottom cover:

1. Turn the computer upside down on a at surface.

30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Remove the 10 rubber plugs (1) and the SD card blank (2) from the bottom cover.

3. Remove the 10 Phillips M2.5x5.0 screws (1) – (10) and the Phillips M2.0×7.0 screw (11) in the order

shown in the following illustration.

Component replacement procedures 31

4. Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer.

Reverse the removal procedures to install the bottom cover.

NOTE: There are ve dierent sizes of rubber plugs. Be sure that you reinstall them over the correct screws.

The rubber-plug sizes are as follows.

The rubber-plug locations are as follows.

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Battery

Description Spare part number

3-cell, 46 WHr, 4.08 Ah Li-ion battery 854108-850

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

To remove the battery:

CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

To prevent loss of information, save your work and shut down the computer through Windows before
removing the battery.

▲

Loosen the two captive screws (1), and then pull the tab (2) to lift the battery and remove it from the
computer (3).

Reverse the removal procedures to install the battery.

Component replacement procedures 33

Hard drive

Description Spare part number

1 TB, 7200 rpm, 7 mm L06427-850

500 GB, 7200 rpm, 7 mm, FIPS 820572-001

500 GB, 7200 rpm, 7 mm 703267-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

To remove a hard drive:

1. Loosen the 4 captive screws (1) that secure the hard drive to the chassis.

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

2. Slide the hard drive (2) away from the center of the computer to disengage it from the connector.

3. Lift to remove the hard drive from the bay (3).

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4. To remove the hard drive cover and bracket from the hard drive, lift the Mylar cover up o the drive,

remove the 4 Phillips M3.0×3.0 screws (1) that secure the bracket to the drive, and then lift the bracket
up and o the hard drive (2).

Reverse this procedure to install a hard drive.

Component replacement procedures 35

M.2 solid-state drive

Description Spare part number

1 TB, PCIe Gen3x4, NVMe, TLC L17991-001

512 GB, PCIe, Gen3x4, TLC L17996-001

512 GB, PCIe, NVMe, self-encrypting drive (SED), Opal 2, TLC L17995-001

512 GB, SATA-3, FIPS 140–2, TLC L17994-001

360 GB, PCIe, Gen3x4, NVMe, TLC L17997-001

256 GB, PCIe, Gen3x4, NVMe, TLC L17992-001

256 GB, SATA-3, NVMe, self-encrypting drive (SED), Opal 2, TLC L17989-001

256 GB, PCIe, NVMe L17993-001

128 GB, SATA-3, TLC L17990-001

Before removing the solid-state drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Disconnect the battery (see Battery on page 33).

Remove the solid-state drive:

1. Remove the Phillips M2.0×3.0 screw (1) that secures the drive to the system board.

2. Remove the drive (2) by pulling it away from the connector.

NOTE: M.2 solid-state drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to reassemble and install the M.2 solid-state drive.

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Memory modules

NOTE: Primary and expansion memory is installed in a side-by-side conguration in the bottom of the

computer.

If only one memory module is installed, it must be installed in the socket labeled 1.

Description Spare part number

4-GB (2400-MHz, DDR4) 862397-850

8-GB (2400-MHz, DDR4) 862398-850

16-GB (2400-MHz, DDR4) 865396-850

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in

various system problems.

To update BIOS:

1. Navigate to www.hp.com.

2. Click Support & Drivers > click Drivers & Software.

3. In the Enter a product name/number box, type the computer model information, and then click Search.

4. Click the link for the computer model.

5. Select the operating system, and then click Next.

6. Under Step 2: Select a Download, click the BIOS link.

7. Click the link for the most recent BIOS.

8. Click the Download button, and then follow the on-screen instructions.

Before removing the memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The edge of the module opposite the slot rises away from the computer.)

Component replacement procedures 37

2. Remove the memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory

module slot.

NOTE: The computer uses two memory sockets. The socket labeled DIMM2 houses the expansion

memory module and the socket labeled DIMM1 houses the primary memory module. The removal
procedure is the same for both memory sockets.

Reverse this procedure to install a memory module.

38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

WLAN/Bluetooth combo card

The computer uses a card that provides both WLAN and Bluetooth functionality.

The WLAN module and WWAN module are not interchangeable.

Description Spare part number

Intel Dual Band Wireless-AC 8265 802.11ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (vPro) 851592-001

Intel Dual Band Wireless-AC 8265 802.11ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 851594-001

Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.

The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the
computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to
the middle terminal on the WLAN module.

2. Remove the one Phillips M2.5×3.0 screw (2) that secures the WLAN module to the computer. (The edge

of the module opposite the slot rises away from the computer.)

Component replacement procedures 39

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

WWAN module

The WLAN module and WWAN module are not interchangeable.

The WWAN module is available on select models only.

Description Spare part number

LTE CAT4: Huawei HP lt4132, LTE/HSPA+ with GPS 845710-003

LTE CAT9: Fibocom Intel XMM 7360 LTE - Advanced L15398-001

Before removing the WWAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

Remove the WWAN module:

1. Position the computer upside-down.

2. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue

WWAN antenna cable is connected to the WWAN module “Aux” terminal.

3. Remove the one Phillips M2.5×3.0 screws (2) that secure the WWAN module to the computer. (The edge

of the module opposite the slot rises away from the computer.)

Component replacement procedures 41

4. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Keyboard

In this section, the rst table provides the main spare part number for the keyboards. The second table
provides the country codes.

Description Spare part number

Keyboard, no backlight

* Not for use only with the following country codes: -DB1, -261, -FL1, -271, -BB1

Keyboard, no backlight

* For use only with the following country codes: -DB1, -261, -FL1, -271, -BB1

Keyboard, backlit 836308-xx1

For use in country
or region

Belgium -A41 India -D61 Saudi Arabia -171

Brazil -201 Israel -BB1 Slovenia -BA1

Bulgaria -261 Italy -061 South Korea -AD1

Canada -DB1 Japan -291 Spain -071

Czech Republic
and Slovakia

Denmark -081 The Netherlands -B31 Switzerland -BG1

Denmark, Finland, and
Norway

Spare part
number

-FL1 Latin America -161 Sweden and Finland -B71

-DH1 Northern Africa -FP1 Taiwan -AB1

For use in country
or region

Spare part
number

For use in country
or region

836307-xx1

L26480-xx1

Spare part
number

France -051 Norway -091 Thailand -281

Germany -041 Portugal -131 Turkey -141

Greece -151 Romania -271 United Kingdom -031

Hungary -211 Russia -251 United States -001

Iceland -DD1

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

Remove the keyboard:

1. Remove the 2 Phillips M2.5×5.0 screws that secure the keyboard to the computer (1).

Component replacement procedures 43

NOTE: The screws are labeled with a keyboard symbol.

2. Insert a screwdriver or similar thin tool into the hole near the fan, and then press on the back of the

keyboard until it disengages from the computer (2).

3. Position the computer upright with the front toward you.

4. Open the computer as far as possible.

5. Rotate the keyboard over and onto the palm rest (1).

NOTE: Cables connect the bottom of the keyboard to the system board. Make sure not to prematurely

pull the keyboard cables out of the system board connectors.

6. Disconnect the keyboard backlight cable ZIF connector (2) (select models only), pointing stick cable ZIF

connector (3), and keyboard cable ZIF connector (4).

44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

7. Remove the keyboard (5).

Reverse this procedure to install the keyboard.

Component replacement procedures 45

6 Removal and replacement procedures for

Authorized Service Provider parts

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

CAUTION: Only HP authorized service providers should perform the removal and replacement procedures

described here. Accessing the internal part could damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 16 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 45 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal
and replacement.

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

RTC battery

Description Spare part number

RTC battery 914384-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

Remove the RTC battery:

1. Lift the mylar tape (1).

2. Disconnect the RTC battery cable from the system board (2).

3. Pull up to disengage the battery from the computer (3).

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

Reverse this procedure to install the RTC battery.

Component replacement procedures 47

Internal base plate

Description Spare part number

Internal base plate 821164-001

Before removing the internal base plate, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

Remove the internal base plate:

1. Remove 4 Phillips M2.0x7.0 screws (1) and 4 PM2.5x2.5 screws (2).

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Remove 9 Phillips M2.5x5.0 screws (1), and then remove the base plate from the computer (2).

Reverse this procedure to install the internal base plate.

Component replacement procedures 49

Heat sink/fan assembly

NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material.

Description Spare part number

Heat sink/thermal module with fan L17983-001

Before removing the heat sink/fan assembly, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

6. Remove the internal base plate (see Internal base plate on page 48).

Remove the heat sink/fan assembly:

▲

Loosen the six captive screws on the fan and heat sink following the sequence stamped on the heat sink

(1), disconnect the fan cable (2), and then remove the heat sink/fan assembly from the system board
(3).

CAUTION: Take extreme care when removing the heat sink and fan assembly. The heatpipes between

the fans are very fragile and can be easily damaged and bent during removal.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the

system board components each time the heat sink is removed. Replacement thermal material is
included with the heat sink and system board spare part kits.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the

system board components each time the heat sink is removed. Replacement thermal material is
included with the heat sink and system board spare part kits.

Reverse this procedure to install the heat sink/fan assembly.

Component replacement procedures 51

Fingerprint reader assembly

Description Spare part number

Fingerprint reader assembly (includes cable) 849912-001

Fingerprint reader blank (for use in models without a ngerprint reader; included in Plastics/Rubber Kit) L17981-001

Before removing the ngerprint reader assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

6. Remove the following components:

a. Keyboard (see Keyboard on page 43)

b. Hard drive (Hard drive on page 34)

c. Internal base plate (Internal base plate on page 48)

Remove the ngerprint reader assembly:

1. From the top of the computer, disconnect the ngerprint reader board cable from the system board ZIF

connector (1).

2. From the bottom of the computer, remove the mylar cover from on top of the ngerprint reader

assembly (2).

3. Slide the bracket right, and then lift it o the ngerprint reader assembly (3).

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Slide the ngerprint reader assembly toward the inside of the computer, and then remove the assembly

from the computer (4).

Reverse this procedure to install the ngerprint reader assembly.

Component replacement procedures 53

Power button board

Description Spare part number

Power button board assembly L17978-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

6. Remove the following components:

a. Keyboard (see Keyboard on page 43)

b. Hard drive (Hard drive on page 34)

c. Internal base plate (Internal base plate on page 48)

Remove the power button board:

1. Disconnect the cable from the power button board ZIF connector (1).

2. Remove the Phillips M2.5×2.5 screw (2) that secures the power button board to the top cover.

3. Push the lever left (3).

4. Slide the power button board left from beneath the hinge (4).

Reverse this procedure to install the power button board.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

TouchPad

Before removing the TouchPad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

6. Remove the following components:

Description Spare part number

TouchPad without NFC antenna 821171-001

TouchPad with NFC antenna 821172-001

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

a. Keyboard (see Keyboard on page 43)

b. Hard drive (Hard drive on page 34)

c. Internal base plate (Internal base plate on page 48)

Remove the TouchPad:

1. Disconnect the card reader cable from the TouchPad ZIF connector (1), and then disconnect the NFC

antenna from the NFC module ZIF connector (2).

2. Lift the tape (3), and then remove the 2 Phillips M2.5x2.5 screws (4) that secure the TouchPad to the top

cover.

Component replacement procedures 55

3. Lift the top of the TouchPad up, and then pull it forward to remove it from the slot (5).

Reverse this procedure to install the TouchPad.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

NFC module

Description Spare part number

NFC (Near Field Communication) module L17976-001

Before removing the NFC module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

6. Remove the following components:

Remove the NFC module:

computer on, and then shut it down through the operating system.

a. Keyboard (see Keyboard on page 43)

b. Hard drive (see Hard drive on page 34)

c. Internal base plate (see Internal base plate on page 48)

1. Disconnect the system board cable (1) and the NFC antenna (2) from the NFC module ZIF connectors.

2. Pry the NFC module from the smart card reader, and the lift it from the computer (3).

NOTE: The NFC antenna is spared with the TouchPad.

Reverse the removal procedures to install the NFC module.

Component replacement procedures 57

Smart card reader board

Description Spare part number

Smart card reader board L17977-001

Smart card reader cable (included in Cable Kit) L17982-001

Smart card reader insert (included in Plastics/Rubber Kit) L17981-001

Before removing the card reader board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

6. Remove the following components:

a. Keyboard (see Keyboard on page 43)

b. Hard drive (Hard drive on page 34)

c. Internal base plate (Internal base plate on page 48)

d. NFC module (see NFC module on page 57)

Remove the smart card reader board:

NOTE: Before you remove the smart card reader, make sure nothing (memory card or plastic insert) in

installed.

1. Disconnect the system board cable from the card reader board ZIF connector (1).

2. Disconnect the TouchPad cable from the card reader board ZIF connector (2).

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Pull the plastic tab left (3), and then slide the smart card reader board left to remove it from the top

cover (4).

Reverse this procedure to install the card reader board.

Component replacement procedures 59

USB/VGA board

Description Spare part number

USB/VGA board L17979-001

Before removing the USB/VGA board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

6. Remove the following components:

a. Keyboard (see Keyboard on page 43)

b. Hard drive (Hard drive on page 34)

c. Internal base plate (Internal base plate on page 48)

Remove the USB/VGA board:

1. Disconnect the cable from the USB/VGA board ZIF connector (1).

2. Remove the 2 Phillips M2.5×5.0 screws (2) that secure the USB/VGA board to the computer.

3. Lift the board o the top cover (3).

Reverse this procedure to install the USB/VGA board.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

System board

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

Description Spare part number

System board with integrated Intel Core i7-8650U processor L21623-xx1

System board with integrated Intel Core i7-8550U processor L21622-xx1

System board with integrated Intel Core i5-8350U processor L21621-xx1

System board with integrated Intel Core i5-8250U processor L21620-xx1

System board with integrated Intel Core i5-7300U processor L21619-xx1

System board with integrated Intel Core i5-7200U processor L21618-xx1

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

6. Remove the following components:

a. Keyboard (see Keyboard on page 43)

b. Hard drive (see Hard drive on page 34)

c. Internal base plate (see Internal base plate on page 48)

d. Fingerprint reader assembly (see Fingerprint reader assembly on page 52)

e. Power button board (see Power button board on page 54)

f. USB/VGA board (see USB/VGA board on page 60)

g. Smart card reader board (see Smart card reader board on page 58)

When replacing the system board, be sure to remove the following components from the defective system
board and install on the replacement system board:

●

Memory modules (see Memory modules on page 37)

●

WLAN/Bluetooth module (see WLAN/Bluetooth combo card on page 39)

●

WWAN module (see WWAN module on page 41)

●

Solid-state drive (see M.2 solid-state drive on page 36)

Component replacement procedures 61

●

RTC battery (see RTC battery on page 47)

●

Heat sink/fan assembly (see Heat sink/fan assembly on page 50)

Remove the system board:

1. Disconnect the following cables from the system board:

(1) Speaker cable

(2) Display cable

(3) Webcam cable (select products only)

(4) USB/VGA board cable

(5) Smart card reader cable (from card reader)

2. Remove the 2 Phillips M2.5×5.0 screws (1) that secure the system board to the computer.

3. Lift the right side of the system board up at an angle (2).

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Pull the system board up and toward the right to remove it from the computer (3).

Reverse this procedure to install the system board.

Component replacement procedures 63

Speaker assembly

Description Spare part number

Speaker assembly (includes cable) 821170-001

Before removing the speaker assembly, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

6. Remove the keyboard (see Keyboard on page 43).

7. Remove the heat sink/fan assembly (see Heat sink/fan assembly on page 50).

8. Remove the system board (see System board on page 61).

Remove the speaker assembly:

1. Remove the wireless antennas from the clip in the speaker (1).

2. Remove the two Phillips M2.5x2.5 screws that secure the speakers to the computer (2).

3. Remove the speaker (3) from the computer.

Reverse this procedure to install the speaker assembly.

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Display assembly

Description Spare part number

Display panel assembly, touch screen (whole hinge-up)

NOTE: Touch displays are spared only as whole hinge-ups.

NOTE: Non-touch display assemblies are spared at the subcomponent level only.

L22363-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 30).

5. Remove the battery (see Battery on page 33).

6. Remove the following components:

a. WLAN module (see WLAN/Bluetooth combo card on page 39)

b. WWAN module (see WWAN module on page 41)

Remove the display assembly:

1. Open the computer and then position it upside down with the display hanging o the side of a table so

that the hinges are open.

2. Remove the 4 Phillips M2.5×5.0 screws (1) from the display hinges.

3. Disconnect the display cable (2) and camera cable (3)(select models only) from the system board.

4. Remove the WLAN antennas and WWAN antennas (if equipped)(4) from the routing path along the base

of the computer.

Component replacement procedures 65

5. Lift the display assembly straight up and remove it (5).

CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed

and arranged properly.

Failure to properly route the antennas can result in degradation of the computer's wireless performance.

6. If you need to remove the display bezel, ex the top (1) of the bezel, the inside edges of the left and

right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure..

NOTE: Make sure the hinges are not bent when you remove the bezel.

7. Remove the display bezel (4).

The display bezel is available using spare part number 821160-001.

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

8. If it is necessary to replace the webcam or microphone module, gently pull the module away from the

double-sided tape on the display enclosure (1), and then disconnect the cable from the module (2).

The camera module is available using spare part number L17986-001. The microphone module is
available using spare part number L17980-001.

9. If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips M2.0×3.0 screws

that secure the panel to the display enclosure, and then lift the top of the panel upward.

The raw display panel is available using spare part number L17988-001 for HD panels, L17987-001 for
FHD panels.

Component replacement procedures 67

10. Rotate the display panel all the way over (1), disconnect the display cable from the rear of the panel (2),

and then remove the display panel from the enclosure.

11. If it is necessary to replace the display hinges, remove the 1 Phillips M2.0×3.0 screw (1) that secure the

hinge covers to the display enclosure, and then remove the hinge covers (2).

12. Remove the 6 Phillips M2.5x2.5 screws that secure the hinges to the display enclosure (3), and then

remove the display hinges from the display enclosure (4).

Display hinges are available in the Display Hinge Kit using spare part number 821166-001.

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

13. If it is necessary to replace the display/webcam cable, lift the display/webcam cable assembly (1 ) from

the routing (2) and disconnect the cable if needed (3).

The display cable is available in the Cable Kit using spare part number L17982-001.

The display back cover is available using spare part number 821161-001.

Reverse this procedure to reassemble and install the display assembly.

Top cover

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove all other components.

Reverse this procedure to install the top cover.

Description Spare part number

Top cover L17985-001

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

Component replacement procedures 69

7 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

▲

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Using a USB keyboard or USB mouse to start Computer Setup (BIOS)

You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must rst
disable FastBoot.

1. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device

Options menu.

2. Clear the check box for Fast Boot.

3. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Navigating and selecting in Computer Setup

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.

●

To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.

70 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes:

Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

●

To save your changes and exit Computer Setup menus:

Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 70.

2. Select Main, and then select Apply Factory Defaults and Exit.

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory

Defaults and Exit.

3. Follow the on-screen instructions.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.

Using Computer Setup 71

1. Start Computer Setup. See Starting Computer Setup on page 70.

2. Select Main, and then select System Information.

3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 72.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

72 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

●

Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.

2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 70.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

TPM BIOS settings (select products only) 73

8 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 74.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as

administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-

digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows

●

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe les are provided.

74 Chapter 8 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:

To run the tool on your computer, download it to the computer desktop.

– or –

To run the tool from a USB ash drive, download it to a USB ash drive.

3. Select Run.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow
these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, and then enter the product name or number.

3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:

To run the tool on your computer, download it to the computer desktop.

– or –

To run the tool from a USB ash drive, download it to a USB ash drive.

4. Select Run.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲

Navigate to the folder on your computer or the ash drive where the .exe le was downloaded, double­click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

Using HP PC Hardware Diagnostics UEFI 75

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 76.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●

HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select

Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

76 Chapter 8 Using HP PC Hardware Diagnostics

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select

Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, enter the product name or number, select your computer, and then

select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:

●

Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

●

Set a location for storing the test results. You can also set the user name and password settings used for
uploads.

●

Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 77

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

78 Chapter 8 Using HP PC Hardware Diagnostics

9 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

●

Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 79).

●

Creating a restore point—You can use Windows tools to create a restore point (see Using Windows

tools on page 79).

●

Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud
Recovery Download Tool (select products only) to create recovery media (see Creating HP Recovery

media (select products only) on page 79).

●

Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 79).

●

Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space
(select products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
information, see Removing the HP Recovery partition (select products only) on page 83.

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original
state.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

▲ Select the Start button, and then select the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.

Creating HP Recovery media (select products only)

After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.

NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact

support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.

Using Windows tools 79

On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB ash drive. For more information, see Using the HP Cloud Recovery Download Tool to create

recovery media on page 81.

Using HP Recovery Manager to create recovery media

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Before you begin

Before you begin, note the following:

●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.

●

HP Recovery Manager examines the computer and determines the required media storage capacity.

●

To create recovery media, use one of the following options:

NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows

Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB ash drive or hard drive.

–

If your computer has an optical drive with DVD writer capability, be sure to use only high-quality
blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,
DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible
with HP Recovery Manager software.

–

If your computer does not include an integrated optical drive with DVD writer capability, you can
use an external optical drive (purchased separately) to create recovery discs, as described above. If
an external optical drive is used, you must connect it directly to a USB port on the computer. It
cannot be connected to a USB port on an external device, such as a USB hub.

–

To create a recovery ash drive, use a high-quality blank USB ash drive.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take an hour or more. Do not interrupt this process.

●

If necessary, you can exit the program before you have nished creating all of the recovery media. HP
Recovery Manager will nish the current DVD or ash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.

Creating the recovery media

To create HP Recovery media using HP Recovery Manager:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you need to recover the system, see Recovering using HP Recovery Manager on page 81.

80 Chapter 9 Backing up, restoring, and recovering

Using the HP Cloud Recovery Download Tool to create recovery media

To create HP Recovery media using the HP Cloud Recovery Download Tool:

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, and then follow the on-screen instructions.

Restoring and recovery

Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.

IMPORTANT: Not all methods are available on all products.

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 79.

Restoring using HP Recovery Manager and the HP Recovery partition

You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the
computer to the original factory state:

●

Resolving problems with preinstalled applications or drivers—To correct a problem with a
preinstalled application or driver:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.

●

Using System Recovery—To recover the Windows partition to original factory content, select the
System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery

media. For more information, see Recovering using HP Recovery Manager on page 81. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 79.

●

Using Factory Reset (select products only)—Restores the computer to its original factory state by
deleting all information from the hard drive and recreating the partitions and then reinstalling the
operating system and the software that was installed at the factory (select products only). To use the
Factory Reset option, you must use HP Recovery media. If you have not already created recovery media,
see Creating HP Recovery media (select products only) on page 79.

NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to

install the operating system and the software that was installed at the factory.

Recovering using HP Recovery Manager

You can use HP Recovery Manager software to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only).

If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)

on page 79.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 79.

Restoring and recovery 81

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer

issues.

NOTE: When you start the recovery process, only the options available for your computer are displayed.

Before you begin, note the following:

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

●

If the computer hard drive fails, HP Recovery media must be used. This media is created using HP
Recovery Manager. See

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country
or region, and then follow the on-screen instructions.

Creating HP Recovery media (select products only) on page 79.

Recovering using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
ash drive. This type of recovery can be used only if the hard drive is still working.

The HP Recovery partition (select products only) allows System Recovery only.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows

Recovery Environment

‒ or –

For computers or tablets with keyboards attached:

▲

Press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 83.

.

Recovering using HP Recovery media

If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can
use HP Recovery media to recover the original operating system and software programs that were installed at
the factory.

▲

Insert the HP Recovery media, and then restart the computer.

82 Chapter 9 Backing up, restoring, and recovering

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 83.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free
up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See

Creating HP Recovery media (select products only) on page 79.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restoring and recovery 83

10 Specications

Computer specications

Metric U.S.

Dimensions

Length 237.0 mm 9.3 in

Width 338.0 mm 13.3 in

Height (non-touch) 18.9 mm 0.74 in

Height (touch) 20.2 mm 0.80 in

Weight

3-cell battery, UMA, no ngerprint reader, 1 SODIMM, WLAN, M.2
SSD, no camera, no WWAN, FHD panel

3-cell battery, UMA, no ngerprint reader, 1 SODIMM, WLAN, M.2
SSD, no camera, no WWAN, FHD touch panel

Input power

Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W

Operating current 4.74 A or 3.5 A

Temperature

Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating (14.7 to 10.1 psia) -15 m to 3,048 m 50 ft to 10,000 ft

Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft

1.62 kg 3.56 lbs

1.74 kg 3.84 lbs

Shock

Operating 125 g, 2 ms, half-sine

Nonoperating 200 g, 2 ms, half-sine

Random vibration

Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate

84 Chapter 10 Specications

Metric U.S.

Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range

of temperatures.

35.6-cm (14.0-in) display specications

Metric U.S.

Active diagonal size 35.6-cm 14.0-in

Resolution HD: 1366×768

FHD: 1920×1080

Surface treatment Anti-glare (except touch screen)

Brightness 220 nits

Viewing angle SVA: HD displays

UWVA: FHD displays

Backlight LED

Aspect ratio 16:9

Display panel interface eDP

35.6-cm (14.0-in) display specications 85

M.2 PCIe solid-state drive specications

256-GB* 512-GB* 1-TB*

Dimensions

Height 1 mm 1 mm 1 mm

Length 50.8 mm 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm 28.9 mm

Weight < 10 g < 10 g < 10 g

Interface type ATA-7 ATA-7 ATA-7

Transfer rate

Sequential Read

Random Read

Sequential Write

Random Write

Ready time, Maximum (to not busy) 1.0 s 1.0 s 1.0 s

Access times

Logical 0.1 0.1 0.1

Total logical sectors 500,118,192 1,000,215,216 1,500,336,388

Operating temperature

Operating

Non-operating

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Up to 2150 MB/s

Up to 300,000 IOPs

Up to 1260 MB/s

Up to 100,000 IOPs

0° to 70°C (32°F to
158°F)

-40° to 80°C (-40°F to
176°F)

Up to 2150 MB/s

Up to 300,000 IOPs

Up to 1550 MB/s

Up to 100,000 IOPs

0° to 70°C (32°F to
158°F)

-40° to 85°C (-40°F to
185°F)

Up to 2150 MB/s

Up to 300,000 IOPs

Up to 1550 MB/s

Up to 100,000 IOPs

0° to 70°C (32°F to
158°F)

-40° to 85°C (-40°F to
185°F)

86 Chapter 10 Specications

M.2 SATA solid-state drive specications

128-GB* 256-GB* 512-GB*

Height 1.35 mm 1.35 mm 1.35 mm

Weight < 10 g < 10 g < 10 g

Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M

Transfer rate up to 540 MB/sec up to 540 MB/sec up to 540 MB/sec

Interface type SATA-3 SATA-3 SATA-3

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms < 1.0 ms

Access times, logical 0.1 ms 0.1 ms 0.1 ms

Total logical sectors 234,441,648 468,883,296 937,766,592

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may
dier slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

M.2 SATA solid-state drive specications 87

Hard drive specications

1-TB* 500-GB*

Dimensions

Height 7.0 mm or 9.5 mm 7.0 mm

Length 100.4 mm 100.6 mm

Width 69.9 mm 70.1 mm

Weight 107.0 g 92.0 g

Interface type SATA SATA

Transfer rate

Synchronous (maximum) 300 MB/sec 300 MB/sec

Security ATA security ATA security

Seek times (typical read, including setting)

Single track 2.0 ms 3 ms

Average (read/write) 12 ms 13 ms

Maximum 22 ms 24 ms

Logical blocks 1,953,525,168 1,048,576,000

Disk rotational speed 5400 rpm 5400 rpm

Operating temperature

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

88 Chapter 10 Specications

11 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

South Korea EK 4

Requirements for all countries 89

Country/region Accredited agency Applicable note number

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler

and wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be
used.

2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two­pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

90 Chapter 11 Power cord set requirements