HP DESKJET F4400 User Manual

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HP Deskjet F4400 All-in-One series

Windows Help

HP Deskjet F4400 All-in-One series

1 Get to know the HP All-in-One

Printer parts................................................................................................................................3

Control panel features................................................................................................................4

Control panel features (HP Deskjet F4424 All-in-One only).......................................................5

2Print

Print documents..........................................................................................................................7

Print photos.................................................................................................................................8

Print envelopes.........................................................................................................................10

Print on specialty media...........................................................................................................11

Print a Web page......................................................................................................................17

4Scan

Scan to a computer..................................................................................................................27

5Copy

Copy text or mixed documents.................................................................................................29

Set the copy paper type............................................................................................................30

6 Copy (HP Deskjet F4424 All-in-One only)

Copy text or mixed documents.................................................................................................33

7 Work with cartridges

Check the estimated ink levels.................................................................................................37

Order ink supplies.....................................................................................................................38

Automatically clean print cartridges..........................................................................................39

Manually clean print cartridges.................................................................................................39

Replace the cartridges..............................................................................................................40

Cartridge warranty information.................................................................................................42

Contents

8 Solve a problem

HP support................................................................................................................................45

Setup troubleshooting...............................................................................................................48

Print quality troubleshooting.....................................................................................................54

Print troubleshooting.................................................................................................................69

Scan troubleshooting................................................................................................................74

Copy troubleshooting................................................................................................................76

Errors........................................................................................................................................80

10 Technical information

Notice......................................................................................................................................101

Specifications.........................................................................................................................101

Environmental product stewardship program.........................................................................102

Regulatory notices..................................................................................................................105

Index............................................................................................................................................109

Contents

1 Get to know the HP All-in-One

• Printer parts Control panel features

• Control panel features (HP Deskjet F4424 All-in-One only)

•

Printer parts

1 Control panel

2 Front access door

3 Paper-width guide for the main input tray

4 Input tray

5 Paper tray extender (also referred to as the tray extender)

6 Paper stop

7 Cartridges

8 Glass

9 Lid backing

10 Rear access door

11 Rear USB port

12 Power connection (Use only with the power adapter supplied by HP.)

13 Lid

14 Attention light

Get to know the HP All-in-One

Get to know the HP All-in-One 3

Chapter 1

Control panel features

Get to know the HP All-in-One

1 On: Turns the product on or off. When the product is off, a minimal amount of power is still

used. To completely remove power, turn off the product, then unplug the power cord.

2 Cancel: Stops the current operation.

3 Scan: Starts a scan of an original placed on the glass.

4 Paper Selection: Changes the paper type setting for copying to either plain or photo paper.

The Paper Selection lights indicate the currently selected paper size and type as Plain Letter or A4, Large Photo or Small Photo.

5 Actual Size/Resize to Fit: Scales the original to the maximum size to fit within the margins of

the selected paper size for copying.

6 Start Copy Black: Starts a black-and-white copy job.

7 Start Copy Color: Starts a color copy job.

8 Number of Copies LCD: Displays the number of copies to be made. Also displays a warning

when the device is out of paper.

9 Ink Level gauge: Show ink level information for each print cartridge, four indicators for the tri-

color cartridge and four indicators for the black cartridge. Also displays a warning for print cartridge problems.

4 Get to know the HP All-in-One

Control panel features (HP Deskjet F4424 All-in-One only)

Get to know the HP All-in-One

1 On: Turns the product on or off. When the product is off, a minimal amount of power is still

used. To completely remove power, turn off the product, then unplug the power cord.

2 Cancel: Stops the current operation.

3 Scan: Starts a scan of an original placed on the glass.

4 Paper Selection: Changes the paper type setting for PC Copy to either plain or photo paper.

The Paper Selection lights indicate the currently selected paper size and type as Plain Letter or A4 or Large Photo.

5 Actual Size/Enlarge-125%: Scales the original to the maximum size to fit within the margins

of the selected paper size for copying.

6 Start PC Copy Black: Starts a black-and-white copy job.

7 Start PC Copy Color: Starts a color copy job.

8 Number of Copies LCD: Displays the number of copies to be made. Also displays a warning

when the device is out of paper.

9 Ink Level gauge: Show ink level information for each print cartridge, four indicators for the tri-

color cartridge and four indicators for the black cartridge. Also displays a warning for print cartridge problems.

Control panel features (HP Deskjet F4424 All-in-One only) 5

Chapter 1

Get to know the HP All-in-One

6 Get to know the HP All-in-One

2Print

Choose a print job to continue.

“Print documents” on page 7

“Print photos” on page 8

“Print envelopes” on page 10

“Print on specialty media” on page 11

“Print a Web page” on page 17

Related topics

Load media” on page 23

•“

Recommended papers for printing” on page 21

•“

Print documents

Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features.

To print from a software application

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. If you need to change settings, click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

NOTE: When printing a photo, you must select options for the specific photo

paper and photo enhancement.

Print

Print 7

Chapter 2

5. Select the appropriate options for your print job by using the features available in the

Advanced, Printing Shortcuts, Features, and Color tabs.

TIP: You can easily select the appropriate options for your print job by choosing

one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab. If necessary, you can adjust the settings here and save your custom settings as a new printing shortcut. To save a custom printing shortcut, select the shortcut and click Save

As. To delete a shortcut, select the shortcut and click Delete.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

Related topics

Recommended papers for printing” on page 21

•“

Load media” on page 23

•“

View the print resolution” on page 18

•“

Use printing shortcuts” on page 19

•“

Set the default print settings” on page 20

•“

Stop the current job” on page 99

•“

Print photos

8Print

To print a photo on photo paper

1. Remove all paper from the input tray, and then load the photo paper print side down.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Basic Options area, select the appropriate photo paper type from the Paper

Type drop-down list.

7. In the Resizing Options area, click the appropriate paper size from the Size list.

If the paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size.

8. In the Basic Options area, select a high print quality, such as Best, from the Print

Quality drop-down list.

NOTE: For maximum dpi resolution, go to the Advanced tab, and then select

Enabled from the Maximum dpi drop-down list. For more information, see “

using the maximum dpi” on page 17.

9. Click OK to return to the Properties dialog box.

10. (Optional) If you want to print the photo in black and white, click the Color tab and

select the Print in grayscale check box. From the drop-down list, select one of the following options:

• High Quality: uses all the available colors to print your photo in grayscale. This

creates smooth and natural shades of gray.

• Black Ink Only: uses black ink to print your photo in grayscale. The gray shading

is created by varying patterns of black dots, which might result in a grainy image.

11. Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the input tray. The paper might start to

curl, which could reduce the quality of your printout. Photo paper should be flat before printing.

To print a borderless image

1. Remove all paper from the input tray.

2. Place the photo paper print side down on the right side of the input tray.

3. On the File menu in your software application, click Print.

4. Make sure the product is the selected printer.

5. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

6. Click the Features tab.

7. In the Size list, click the size of photo paper loaded in the input tray.

If a borderless image can be printed on the specified size, the Borderless printing check box is enabled.

8. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

NOTE: You cannot print a borderless image if the paper type is set to Plain

paper or to a type of paper other than a photo paper.

Print photos 9

Chapter 2

9. Select the Borderless printing check box if it is not already checked.

If the borderless paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size.

10. Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the input tray. The paper might start

to curl, which could reduce the quality of your printout. Photo paper should be flat before printing.

Related topics

Load media” on page 23

•“ Print using the maximum dpi” on page 17

•“ View the print resolution” on page 18

•“ Use printing shortcuts” on page 19

•“ Set the default print settings” on page 20

•“ Stop the current job” on page 99

•“

Print envelopes

You can load one or more envelopes into the input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows.

NOTE: For specific details on how to format text for printing on envelopes, consult

the help files in your word processing software. For best results, consider using a label for the return address on envelopes.

10 Print

To print envelopes

1. Slide the paper guide all the way to the left.

2. Place the envelopes in the right side of the tray. The side to be printed on should face

down. The flap should be on the left side.

3. Push the envelopes into the printer until they stop.

4. Slide the paper guide firmly against the edge of the envelopes.

5. Open the Printer Properties dialog box.

6. Click the Features tab, and then select the following print settings:

• Paper Type: Plain paper

• Size: An appropriate envelope size

7. Select any other print settings that you want, and then click OK.

Related topics

Load media” on page 23

•“ View the print resolution” on page 18

•“ Use printing shortcuts” on page 19

•“ Set the default print settings” on page 20

•“ Stop the current job” on page 99

•“

Print on specialty media

Print transparencies

1. Slide the paper guide all the way to the left.

2. Place the transparencies in the right side of the tray. The side to be printed should

face down and the adhesive strip should face up and toward the printer.

3. Carefully push the transparencies into the printer until they stop, so that the adhesive

strips do not catch on one another.

4. Slide the paper guide firmly against the edge of the transparencies.

5. Open the Printer Properties dialog box.

6. Click the Printing Shortcuts tab.

7. In the Printing Shortcuts list, click Presentation Printing, and then specify the

following print settings:

• Paper Type: Click More, and then select an appropriate transparency film.

• Paper Size: An appropriate paper size

8. Select any other print settings that you want, and then click OK.

Print postcards

1. Slide the paper guide all the way to the left.

2. Place the cards in the right side of the tray. The side to be printed on should face

down and the short edge should point toward the printer.

Print on specialty media 11

Chapter 2

3. Push the cards into the printer until they stop.

4. Slide the paper guide firmly against the edge of the cards.

5. Open the Printer Properties dialog box.

6. Click the Features tab, and then specify the following print settings:

• Paper Type: Click More, click Specialty Papers, and then select an appropriate card type.

• Print Quality: Normal or Best

• Size: An appropriate card size

7. Select any other print settings that you want, and then click OK.

Print labels

1. Slide the paper guide all the way to the left.

2. Fan the edges of the label sheets to separate them, and then align the edges.

3. Place the label sheets in the right side of the tray. The label side should face down.

4. Push the sheets into the printer until they stop.

5. Slide the paper guide firmly against the edge of the sheets.

12 Print

6. Open the Printer Properties dialog box.

7. Click the Printing Shortcuts tab.

8. In the Printing Shortcuts list, click General Everyday Printing, and then specify

the following print settings:

• Paper Type: Plain Paper

• Paper Size: An appropriate paper size

9. Click OK.

Print brochures

1. Slide the paper guide all the way to the left.

2. Place the paper in the right side of the tray. The side to be printed on should face

down.

3. Push the paper into the printer until it stops.

4. Slide the paper guide firmly against the edge of the paper.

5. Open the Printer Properties dialog box.

6. Click the Features tab.

7. Specify the following print settings:

• Print Quality: Best

• Paper Type: Click More, and then select an appropriate HP inkjet paper.

• Orientation: Portrait or Landscape

• Size: An appropriate paper size

• Two-sided printing: Manual

8. Click OK to print.

Print greeting cards

1. Slide the paper guide all the way to the left.

2. Fan the edges of the greeting cards to separate them, and then align the edges.

3. Place the greeting cards in the right side of the tray. The side to be printed on should

face down.

4. Push the cards into the printer until they stop.

5. Slide the paper guide firmly against the edge of the cards.

6. Open the Printer Properties dialog box.

Print on specialty media 13

Chapter 2

7. Click the Features tab, and then specify the following print settings:

• Print Quality: Normal

• Paper Type: Click More, and then select an appropriate card type.

• Size: An appropriate card size

8. Select any other print settings that you want, and then click OK.

Print booklets

1. Slide the paper guide all the way to the left.

2. Place plain paper in the right side of the tray. The side to be printed on should face

down.

3. Push the paper into the printer until it stops.

4. Slide the paper guide firmly against the edge of the paper.

5. Open the Printer Properties dialog box.

6. Click the Printing Shortcuts tab.

7. In the Printing Shortcuts list, click Booklet Printing.

8. In the Print On Both Sides drop-down list, select one of the following binding options:

• Left Edge Booklet

• Right Edge Booklet

9. Select any other print settings that you want, and then click OK.

10. When prompted, reload the printed pages in the paper tray as shown below.

11. Click Continue to finish printing the booklet.

14 Print

Print posters

1. Slide the paper guide all the way to the left.

2. Place plain paper in the right side of the tray. The side to be printed on should face

down.

3. Push the paper into the printer until it stops.

4. Slide the paper guide firmly against the edge of the paper.

5. Open the Printer Properties dialog box.

6. Click the Features tab, and then specify the following print settings:

• Paper Type: Plain Paper

• Orientation: Portrait or Landscape

• Size: An appropriate paper size

7. Click the Advanced tab, and then click Printer Features.

8. In the Poster Printing drop-down list, select the number of sheets for the poster.

9. Click the Select Tiles button.

10. Check that the number of tiles that are selected matches the number of sheets for

the poster, and then click OK.

11. Select any other print settings that you want, and then click OK.

Print on specialty media 15

Chapter 2

Print iron-on transfers

1. Slide the paper guide all the way to the left.

2. Place the iron-on transfer paper in the right side of the tray. The side to be printed on

should face down.

3. Push the paper into the printer until it stops.

4. Slide the paper guide firmly against the edge of the paper.

16 Print

5. Open the Printer Properties dialog box.

6. Click the Features tab, and then specify the following print settings:

• Print Quality: Normal or Best

• Paper Type: Click More, click Specialty Papers, and then click Other specialty paper.

• Size: An appropriate paper size

7. Click the Advanced tab.

8. Click Printer Features, and then set Mirror Image to On.

NOTE: Some iron-on transfer software programs do not require you to print a

mirror image.

9. Select any other print settings that you want, and then click OK.

Related topics

Recommended papers for printing” on page 21

•“ Load media” on page 23

•“ Use printing shortcuts” on page 19

•“ Set the default print settings” on page 20

•“ Stop the current job” on page 99

•“

Print a Web page

You can print a Web page from your Web browser on the HP All-in-One.

If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and how you want it printed. You can access HP Smart Web Printing from the toolbar in Internet Explorer. For more information about HP Smart Web Printing, see the help file provided with it.

To print a Web page

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your Web browser, click Print.

TIP: For best results, select HP Smart Web Printing on the File menu. A check

mark appears when it is selected.

The Print dialog box appears.

3. Make sure the product is the selected printer.

4. If your Web browser supports it, select the items on the Web page that you want to

include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As

laid out on screen, Only the selected frame, and Print all linked documents.

5. Click Print or OK to print the Web page.

TIP: To print Web pages correctly, you might need to set your print orientation to

Landscape.

Related topics

Recommended papers for printing” on page 21

•“ Load media” on page 23

•“ View the print resolution” on page 18

•“ Use printing shortcuts” on page 19

•“ Set the default print settings” on page 20

•“ Stop the current job” on page 99

•“

Print using the maximum dpi

Use maximum dpi mode to print high-quality, sharp images.

To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP All-in-One printer will print. Printing in maximum dpi is supported on the following paper-types only:

• HP Premium Plus Photo Paper

• HP Premium Photo Paper

Print using the maximum dpi 17

Chapter 2

• HP Advanced Photo Paper

• Photo Hagaki

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space.

To print in Maximum dpi mode

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. Click the Advanced tab.

6. In the Printer Features area, select Enabled from the Maximum dpi drop-down list.

7. Click the Features tab.

8. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

9. In the Print Quality drop-down list, click Maximum dpi.

NOTE: To view the maximum dpi that the product will print, click Resolution.

10. Select any other print settings that you want, and then click OK.

Related topics

“

View the print resolution” on page 18

View the print resolution

The printer software displays the print resolution in dots per inch (dpi). The dpi varies according to the paper type and print quality that you select in the printer software.

To view the print resolution

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Print Quality drop-down list, select the appropriate print quality setting for your

project.

7. In the Paper Type drop-down list, select the type of paper that you have loaded.

8. Click the Resolution button to view the print resolution dpi.

18 Print

Use printing shortcuts

Use printing shortcuts to print with print settings that you use often. The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list.

NOTE: When you select a printing shortcut the appropriate printing options are

automatically displayed. You can leave them as is, change them, or create your own shortcuts for commonly used tasks.

Use the Printing Shortcuts tab for the following print tasks:

• General Everyday Printing: Print documents quickly.

• Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm

(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.

• Paper-saving Printing: Print two-sided documents with mutliple pages on same

sheet to reduce paper usage.

• Photo Printing–With White Borders: Print a photo with a white border around the

edges.

• Fast/Economical Printing: Produce draft-quality printouts quickly.

• Presentation Printing: Print high-quality documents, including letters and

transparencies.

To create a printing shortcut

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

4. Click the Printing Shortcuts tab.

5. In the Printing Shortcuts list, click a printing shortcut.

The print settings for the selected printing shortcut are displayed.

6. Change the print settings to those you want in the new printing shortcut.

7. Click Save as and type a name for the new printing shortcut, and then click Save.

The printing shortcut is added to the list.

To delete a printing shortcut

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

4. Click the Printing Shortcuts tab.

5. In the Printing Shortcuts

6. Click Delete.

The printing shortcut is removed from the list.

list, click the printing shortcut that you want to delete.

Use printing shortcuts 19

Chapter 2

NOTE: Only the shortcuts that you have created can be deleted. The original HP

shortcuts cannot be deleted.

Set the default print settings

If there are settings that you frequently use for printing, you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application.

To change the default print settings

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Settings.

2. Make changes to the print settings, and click OK.

20 Print

3 Paper basics

You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes.

This section contains the following topics:

“

Load media” on page 23

Scan to a computer.

▲ Do the following:

Single page scan a. Load original.

 Lift lid on product.

Scan

 Load original print side down on right front corner of glass.

Close lid.

Scan 27

Scan

Chapter 4

b. Start scan.

Press Scan.

c. Preview and accept.

 Preview the scanned image and accept.

Related topics

Stop the current job” on page 99

“

28 Scan

5Copy

NOTE: If you have the HP Deskjet F4424 All-in-One (refer to the product control

panel for the model number), see “

on page 33 to learn about that product's copy features.

“Copy text or mixed documents” on page 29

Copy text or mixed documents

▲ Do one of the following:

1-sided original to 1-sided copy a. Load paper.

 Load full-size paper in the main input tray.

Copy (HP Deskjet F4424 All-in-One only)”

Copy

b. Load original.

 Lift lid on product.

 Load original print side down on right front corner of glass.

Copy 29

Chapter 5

Close lid.

c. Select paper type.

Press Paper Selection to select the paper type.

d. Start copy.

Press Start Copy Black. Press multiple times to increase the number of

copies.

Copy

Set the copy paper type” on page 30

•“ Stop the current job” on page 99

•“

Set the copy paper type

You can set the paper type for copying to Plain, Photo (Large), or Photo (Small).

NOTE: Copies made on plain paper are automatically made using Normal quality.

Copies made on photo paper are automatically made using Best quality.

Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray.

Paper type Control panel setting

Copier paper or letterhead Plain

HP Bright White Paper Plain

HP Advanced Photo Paper, Glossy Photo

HP Advanced Photo Paper, Matte Photo

HP Advanced 4 x 6 inch Photo Paper Photo (Small)

HP Photo Paper Photo

HP Everyday Photo Paper Photo

HP Everyday Photo Paper, Semi Gloss Photo

Related topics

30 Copy

(continued)

Paper type Control panel setting

Other photo paper Photo

HP Advanced Paper Plain

HP All-in-One Paper Plain

HP Printing Paper Plain

Other inkjet paper Plain

Legal Plain

Related topics

Paper basics” on page 21

“

Copy

Set the copy paper type 31

Copy

Chapter 5

32 Copy

6 Copy (HP Deskjet F4424 All-in-

One only)

NOTE: To make copies, the HP All-in-One and computer must be connected and

turned on. The HP Photosmart Software must also be installed and running on your computer prior to copying.

Refer to the label in the cartridge access area to determine the model number.

“Copy text or mixed documents” on page 33

Copy text or mixed documents

To make a copy, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to copying. To verify that the HP Photosmart Software is running on a Windows computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time.

▲ Do one of the following:

1-sided original to 1-sided copy a. Load paper.

 Load full-size paper in the main input tray.

Copy (HP Deskjet F4424 All-in-One only) 33

Copy (HP Deskjet F4424 All-in-One

only)

Chapter 6

b. Load original.

 Lift lid on product.

Copy (HP Deskjet F4424 All-in-One

only)

 Load original print side down on right front corner of glass.

Close lid.

c. Select number of copies.

Press Number of Copies to change the number of copies.

d. Start copy.

Press Start PC Copy Black or Start PC Copy Color.

34 Copy (HP Deskjet F4424 All-in-One only)

Related topics

Set the copy paper type” on page 30

•“ Stop the current job” on page 99

•“

Copy text or mixed documents 35

Copy (HP Deskjet F4424 All-in-One

only)

Chapter 6

Copy (HP Deskjet F4424 All-in-One

only)

36 Copy (HP Deskjet F4424 All-in-One only)

7 Work with cartridges

• Check the estimated ink levels

Order ink supplies

•

Automatically clean print cartridges

•

Manually clean print cartridges

•

Replace the cartridges

•

Cartridge warranty information

•

Check the estimated ink levels

You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that

has been used in another printer, the ink level indicator might be inaccurate or unavailable.

NOTE: Ink level warnings and indicators provide estimates for planning purposes

only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until the print quality is unacceptable.

NOTE: Ink from the cartridges is used in the printing process in a number of different

ways, including in the initialization process, which prepares the product and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see

www.hp.com/go/inkusage.

To check the ink levels from the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button.

The Printer Toolbox appears.

2. Click the Estimated Ink Level tab.

The estimated ink levels for the ink cartridges appear.

Related topics

Order ink supplies” on page 38

“

Work with cartridges 37

Work with cartridges

Chapter 7

Order ink supplies

For a list of cartridge numbers, use the software that came with the HP All-in-One to find out the reorder number.

Find the cartridge number

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button.

The Printer Toolbox appears.

2. Click the Estimated Ink Level tab.

The estimated ink levels for the print cartridges appear. Use the menu at the bottom to select Cartridge details.

To order genuine HP supplies for the HP All-in-One, go to prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not

available in your country/region, you may still view supplies information and print a list for reference when shopping at a local HP reseller.

www.hp.com/buy/supplies. If

To order ink cartridges from your desktop

▲ To learn which HP supplies work with your printer, order supplies online, or create a

printable shopping list, open HP Solution Center and select the online shopping feature. Cartridge information and links to online shopping also appear on ink alert messages. In addition, you can find cartridge information and order online by visiting

www.hp.com/buy/supplies.

NOTE: Ordering cartridges online is not supported in all countries/regions. If it

is not available in your country/region, you may still view supplies information and print a list for reference when shopping at a local HP reseller.

Related topics

Choose the right cartridges” on page 38

“

Choose the right cartridges

Work with cartridges

HP recommends that you use original HP cartridges. Original HP cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

Related topics

“

Order ink supplies” on page 38

38 Work with cartridges

Automatically clean print cartridges

If your printed pages are faded or if they contain ink streaks, the print cartridges might be low on ink or might need to be cleaned. For more information, see “

ink levels” on page 37.

If the print cartridges are not low on ink, clean the print cartridges automatically.

If your documents are still faded after cleaning, manually clean the print cartridge contacts. For more information, see “

CAUTION: Clean print cartridges only when necessary. Unnecessary cleaning

wastes ink and shortens the life of the cartridge.

To clean the print cartridges

1. In the HP Solution Center, click Settings. In the Print Settings area, click Printer

Toolbox.

2. Click Clean the Print Cartridges.

3. Click Clean, and then follow the onscreen instructions.

Manually clean print cartridges” on page 39.

Manually clean print cartridges

You should “Automatically clean print cartridges” on page 39 before you try to clean the print cartridge contacts on the print carridge(s) that are experiencing the problem.

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or

leave fibers.

Check the estimated

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the print cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge

contacts. These can damage the print cartridge or the product.

To clean the print cartridge contacts

1. Turn on the product and open the print cartridge door.

The print carriage moves to the center of the product.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the product.

3. Lightly press down on the print cartridge to release it, and then pull it towards you out

of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and clean

each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes.

Manually clean print cartridges 39

Work with cartridges

Chapter 7

4. Inspect the print cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any

excess water from it.

6. Hold the print cartridge by its sides.

7. Clean only the copper-colored contacts. Allow the print cartridges to dry for

approximately ten minutes.

1 Copper-colored contacts

2 Ink nozzles (do not clean)

8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back

into the slot. Make sure you push the print cartridge in firmly until it snaps into place.

9. Repeat if necessary for the other print cartridge.

10. Gently close the print cartridge door and plug the power cord into the back of the

product.

Replace the cartridges

Work with cartridges

To replace the cartridges

1. Check power.

2. Remove cartridge.

a. Open cartridge door.

40 Work with cartridges

Wait for print carriage to move to center of the product.

b. Press down to release cartridge, then remove it from slot.

3. Insert new cartridge.

a. Remove cartridge from packaging.

b. Remove plastic tape using pink pull tab.

Work with cartridges

Replace the cartridges 41

Chapter 7

c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place.

d. Close cartridge door.

4. Align cartridges.

Related topics

•“

Choose the right cartridges” on page 38 Order ink supplies” on page 38

•“

Cartridge warranty information

Work with cartridges

42 Work with cartridges

The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/ MM/DD format, may be found on the product as indicated:

For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product.

Cartridge warranty information 43

Work with cartridges

Chapter 7

Work with cartridges

44 Work with cartridges

8 Solve a problem

This section contains the following topics:

HP support

• Setup troubleshooting

• Print quality troubleshooting

• Print troubleshooting

• Scan troubleshooting

• Copy troubleshooting

• Errors

•

HP support

• Support process HP support by phone

• Additional warranty options

•

Support process

If you have a problem, follow these steps:

1. Check the documentation that came with the product.

2. Visit the HP online support Web site at

available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features:

• Fast access to qualified online support specialists

• Software and driver updates for the product

• Valuable product and troubleshooting information for common problems

• Proactive product updates, support alerts, and HP newsgrams that are available

when you register the product

3. Call HP support. Support options and availability vary by product, country/region, and

language.

Solve a problem

www.hp.com/support. HP online support is

HP support by phone

Phone support options and availability vary by product, country/region, and language.

This section contains the following topics:

•

Phone support period Placing a call

• Support phone numbers

• After the phone support period

•

Solve a problem 45

Chapter 8

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to

www.hp.com/support. Standard phone company charges apply.

Solve a problem

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

• Product name (HP Deskjet F4400 All-in-One series)

• Serial number (located on the back or bottom of the product)

• Messages that appear when the situation occurs

• Answers to these questions:

◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time

that this situation began?

◦ Did anything else occur prior to this situation (such as a thunderstorm, product

was moved, etc.)?

Support phone numbers

For the most current HP list of telephone support numbers and call costs information, see

www.hp.com/support.

46 Solve a problem

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Solve a problem

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site:

www.hp.com/support. Contact your

HP dealer or call the support phone number for your country/region to learn more about support options.

HP support 47

Chapter 8

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go to

www.hp.com/support, select your country/region and language, then explore the services

and warranty area for information about the extended service plans.

Solve a problem

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1. Disconnect the USB cable from the computer.

2. Uninstall the software (if you have already installed it).

For more information, see “

3. Restart your computer.

4. Turn off the product, wait one minute, then restart it.

5. Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the

software installation screen.

Uninstall and reinstall the software” on page 53.

This section contains the following topics:

•

The product will not turn on I connected the USB cable, but I am having problems using the HP All-in-One with

• my computer

After setting up the product, it does not print

• The Minimum System Checks screen appears

• A red X appears on the USB connect prompt

• I received a message that an Unknown Error has occurred

• The registration screen does not appear

• Uninstall and reinstall the software

•

The product will not turn on

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•

Solution 1: Make sure the power cord is connected Solution 2: Press the On button more slowly

•

48 Solve a problem

Solution 1: Make sure the power cord is connected

Solution:

• Make sure the power cord is firmly connected to both the product and the power

adapter. Plug the power cord into a power outlet, surge protector, or power strip.

1 Power connection

2 Power cord and adapter

• If you are using a power strip, make sure the power strip is on. Or, try plugging

the product directly into a power outlet.

• Test the power outlet to make sure it is working. Plug in an appliance that you

know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

• If you plugged the product into a switched outlet, make sure the outlet is switched

on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause: The product was not properly connected to a power supply.

If this did not solve the issue, try the next solution.

Solve a problem

Solution 2: Press the On button more slowly

Solution: The product might not respond if you press the On button too quickly.

Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off.

CAUTION: If the product still does not turn on, it might have a mechanical failure.

Unplug the product from the power outlet.

Contact HP support for service.

Go to:

www.hp.com/support. If prompted, choose your country/region, and then

click Contact HP for information on calling for technical support.

Setup troubleshooting 49

Chapter 8

Solve a problem

Cause: You pressed the On button too quickly.

I connected the USB cable, but I am having problems using the HP All-in-One with my computer

Solution: You must first install the software that came with the product before

connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions.

Once you have installed the software, connecting your computer to the product with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the product. You can connect to any USB port on the back of your computer.

If you installed the software, uninstall it and then reinstall it, connecting the USB cable only when prompted.

For more information on installing the software and connecting the USB cable, see the Start Here guide that came with the product.

Cause: The USB cable was connected before the software was installed. Connecting the USB cable before prompted can cause errors.

After setting up the product, it does not print

•

Solution 1: Press the On button to turn on the product Solution 2: Set your product as the default printer

• Solution 3: Check the connection between the product and computer

• Solution 4: Check that the cartridges are installed properly and have ink

• Solution 5: Load paper in the input tray

•

Solution 1: Press the On button to turn on the product

Solution: Look at the display on the product. If the display is blank and the On

button is not lit, the product is turned off. Make sure the power cord is firmly connected

50 Solve a problem

to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product might not have been turned on.

If this did not solve the issue, try the next solution.

Solution 2: Set your product as the default printer

Solution: Use the system tools on your computer to change your product to be the

default printer.

Cause: You sent the print job to the default printer, but this product was not the default printer.

If this did not solve the issue, try the next solution.

Solution 3: Check the connection between the product and computer

Solution: Check the connection between the product and computer.

Cause: The product and computer were not communicating with each other.

If this did not solve the issue, try the next solution.

Solution 4: Check that the cartridges are installed properly and have ink

Solution: Check that the cartridges are installed properly and have ink.

Cause: There might have been a problem with one or more of the cartridges.

If this did not solve the issue, try the next solution.

Solve a problem

Solution 5: Load paper in the input tray

Solution: Load paper in the input tray.

For more information, see:

“

Load media” on page 23

Cause: The product might have been out of paper.

The Minimum System Checks screen appears

Solution: Click Details to see what the specific problem is, and then correct the

problem before attempting to install the software.

Cause: Your system did not meet the minimum requirements to install the software.

Setup troubleshooting 51

Chapter 8

Solve a problem

A red X appears on the USB connect prompt

Solution: Verify that the product is set up properly, and then try to re-establish the

connection.

To retry the USB connection

1. Verify that the USB cable is set up properly as follows:

• Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port.

• Do not attach the USB cable to a keyboard.

• Verify that the USB cable is 3 meters (9.8 feet) or less in length.

• If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.

2. Unplug the product power cord, and then plug it in again.

3. Verify that the USB cable and power cord are plugged in.

4. Click Retry to retry the connection.

5. Continue with the installation and restart the computer when prompted.

Cause: Normally, a green check appears indicating that the plug and play was

successful. A red X indicates that the plug and play failed.

I received a message that an Unknown Error has occurred

Solution: Try to continue with the installation. If that does not work, stop and then

restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. Do not simply delete the product application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the product.

For more information, see:

“

Uninstall and reinstall the software” on page 53

Cause: The source of the error is unknown.

52 Solve a problem

The registration screen does not appear

Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Deskjet F4400 All-in-One series, and then clicking Product Registration.

Cause: The registration screen did not launch automatically.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All-in-One.

To uninstall from a Windows computer

NOTE: Use this method if Uninstall is not available in the Windows Start menu (click

Programs or All Programs, HP, Deskjet F4400 All-in-One series, Uninstall).

1. Open the Windows control panel and double-click Add or Remove Programs.

NOTE: The procedure to open the control panel varies by operating system. If

you are not sure how to do this, see the Windows Help.

2. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove.

Follow the onscreen instructions.

3. Disconnect the product from your computer.

4. Restart your computer.

Solve a problem

NOTE: It is important that you disconnect the product before restarting your

computer. Do not connect the product to your computer until after you have reinstalled the software.

5. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the

Setup program.

6. Follow the onscreen instructions.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

Setup troubleshooting 53

Chapter 8

Solve a problem

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and

Scan Document), the software has been properly installed.

Print quality troubleshooting

Use this section to solve these print quality problems:

•

Wrong, inaccurate, or bleeding colors Ink is not filling the text or graphics completely

• The printout has a horizontal band of distortion near the bottom of a borderless print

• Printouts have horizontal streaks or lines

• Printouts are faded or have dull colors

• Printouts seem blurry or fuzzy

• Printouts have vertical streaks

• Printouts are slanted or skewed

• Ink streaks on the back of the paper

• The text edges are jagged

•

Wrong, inaccurate, or bleeding colors

If your printout has one of the following print quality problems, try the solutions in this section for help.

• Colors look different than what you expected.

For example, the colors in your graphic or photo look one way on your computer screen but print out differently, or magenta was replaced with cyan in your printout.

• Colors run into each other, or look like they are smeared on the page. The edges

might have a feathering appearance instead of being sharp and defined.

Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.

54 Solve a problem

• Solution 1: Make sure you are using genuine HP ink cartridges Solution 2: Check the paper loaded in the input tray

• Solution 3: Check the paper type

• Solution 4: Check the ink levels

• Solution 5: Check the print settings

• Solution 6: Align the printer

• Solution 7: Contact HP support

•

Solution 1: Make sure you are using genuine HP ink cartridges

Solution: Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product

service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Solve a problem

Solution 2: Check the paper loaded in the input tray

Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too

thick.

• Load paper with the side you want to print on facing down. For example, if you

are loading glossy photo paper, load the paper with the glossy side down.

• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is

too close to the printhead during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.

For more information, see:

“

Load media” on page 23

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Print quality troubleshooting 55

Chapter 8

Solve a problem

Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.

For more information, see:

•“

Load media” on page 23 Paper basics” on page 21

•“

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 4: Check the ink levels

Solution: Check the estimated ink levels in the cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Solution 5: Check the print settings

Solution: Check the print settings.

• Check the print settings to see if the color settings are incorrect.

For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.

• Check the print quality setting and make sure it matches the type of paper loaded

in the product. You might need to choose a lower print quality setting, if colors are running into

each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper, is loaded in the input tray.

NOTE: On some computer screens, colors might appear differently than they do

when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is required.

Cause: The print settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 6: Align the printer

Solution: Align the printer.

56 Solve a problem

Aligning the printer can help ensure excellent print quality.

To align the printer

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties

dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

The Printer Toolbox appears.

4. Click the Device Services tab.

5. Click Align the Printer.

The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.

Cause: The printer needed to be aligned.

If this did not solve the issue, try the next solution.

Solution 7: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printhead.

Solve a problem

Ink is not filling the text or graphics completely

Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank.

•

Solution 1: Make sure you are using genuine HP ink cartridges Solution 2: Check the ink levels

• Solution 3: Check the print settings

• Solution 4: Check the paper type

• Solution 5: Contact HP support

•

Solution 1: Make sure you are using genuine HP ink cartridges

Solution: Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

Print quality troubleshooting 57

Chapter 8

Solve a problem

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product

service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Solution 3: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in

the input tray.

• Check the print quality setting and make sure it is not set too low.

Print the image with a high print quality setting, such as Best or Maximum dpi.

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 4: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you

58 Solve a problem

plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.

For more information, see:

•“

Load media” on page 23 Paper basics” on page 21

•“

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 5: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printhead.

The printout has a horizontal band of distortion near the bottom of a borderless print

Try the following solutions if your borderless print has a blurry band or line on the bottom of it.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore,

replacing the ink cartridges or printhead is not necessary.

• Solution 1: Check the paper type Solution 2: Use a higher print quality setting

• Solution 3: Rotate the image

•

Solution 1: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

For more information, see:

•“

Load media” on page 23 Paper basics” on page 21

•“

Cause: The wrong kind of paper was loaded in the input tray.

Solve a problem

Print quality troubleshooting 59

Chapter 8

Solve a problem

If this did not solve the issue, try the next solution.

Solution 2: Use a higher print quality setting

Solution: Check the print quality setting and make sure it is not set too low.

To select a print speed or quality

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Paper Type drop-down list, select the type of paper that you have loaded.

7. In the Print Quality drop-down list, select the appropriate quality setting for your

project.

NOTE: To find out what dpi the product will print based on the paper type

and print quality settings you selected, click Resolution.

Print the image with a high print quality setting, such as Best or Maximum dpi.

For more information, see:

“

Print using the maximum dpi” on page 17

Cause: The print quality setting was set too low.

If this did not solve the issue, try the next solution.

Solution 3: Rotate the image

Solution: If the problem persists, use the software you installed with the product or

another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page.

Cause: The photo image had odd hues printed near the bottom of the page.

Printouts have horizontal streaks or lines

Try the following solutions if your printout has lines, streaks, or marks on it that run across the width of the page.

•

Solution 1: Make sure you are using genuine HP ink cartridges Solution 2: Check the ink levels

• Solution 3: Make sure the paper is loaded correctly

• Solution 4: Use a higher print quality setting

• Solution 5: Align the printer

•

60 Solve a problem

• Solution 6: Automatically clean the print cartridges. Solution 7: Contact HP support

•

Solution 1: Make sure you are using genuine HP ink cartridges

Solution: Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product

service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

Solve a problem

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Solution 3: Make sure the paper is loaded correctly

Solution: Make sure that the paper is loaded correctly in the input tray.

For more information, see:

“

Load media” on page 23

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Print quality troubleshooting 61

Chapter 8

Solve a problem

Solution 4: Use a higher print quality setting

Solution: Check the print quality setting and make sure it is not set too low.

To select a print speed or quality

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Paper Type drop-down list, select the type of paper that you have loaded.

7. In the Print Quality drop-down list, select the appropriate quality setting for your

project.

NOTE: To find out what dpi the product will print based on the paper type

and print quality settings you selected, click Resolution.

Print the image with a high print quality setting, such as Best or Maximum dpi.

For more information, see:

“

Print using the maximum dpi” on page 17

Cause: The print quality or copy setting on the product was set too low.

If this did not solve the issue, try the next solution.

Solution 5: Align the printer

Solution: Align the printer.

Aligning the printer can help ensure excellent print quality.

To align the printer from the HP Photosmart Software

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

The Printer Toolbox appears.

4. Click the Device Services tab.

5. Click Align the Printer.

The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.

Cause: The printer needed to be aligned.

62 Solve a problem

NOTE: You can also open the Printer Toolbox from the Print Properties

dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

If this did not solve the issue, try the next solution.

Solution 6: Automatically clean the print cartridges.

Solution: Clean the print cartridges.

For more information, see “

Automatically clean print cartridges” on page 39

Cause: The print cartridge nozzles needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 7: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printhead.

Printouts are faded or have dull colors

Try the following solutions if the colors in your printout are not as bright and intense as you expected.

•

Solution 1: Make sure you are using genuine HP ink cartridges Solution 2: Check the ink levels

• Solution 3: Check the print settings

• Solution 4: Check the paper type

• Solution 5: Automatically clean the print cartridges.

• Solution 6: Contact HP support

•

Solution 1: Make sure you are using genuine HP ink cartridges

Solution: Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

Solve a problem

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product

service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

Print quality troubleshooting 63

Chapter 8

Solve a problem

If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Solution 3: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in

the input tray.

• Check the print quality setting and make sure it is not set too low.

Print the image with a high print quality setting, such as Best or Maximum dpi.

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 4: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

For more information, see:

•“

Load media” on page 23 Paper basics” on page 21

•“

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 5: Automatically clean the print cartridges.

Solution: Clean the print cartridges.

64 Solve a problem

For more information, see “Automatically clean print cartridges” on page 39

Cause: The print cartridge nozzles needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 6: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printhead.

Printouts seem blurry or fuzzy

Try the following solutions if your printout is not sharp or unclear.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore,

replacing the ink cartridges or printhead is not necessary.

TIP: After reviewing the solutions in this section, you can go to HP's Web site to see

if there is additional troubleshooting help. For more information, go to:

support.

• Solution 1: Check the print settings Solution 2: Use a higher quality image

• Solution 3: Print the image in a smaller size

• Solution 4: Align the printer

•

Solve a problem

www.hp.com/

Solution 1: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in

the input tray.

• Check the print quality setting and make sure it is not set too low.

Print the image with a high print quality setting, such as Best or Maximum dpi.

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Use a higher quality image

Solution: Use a higher resolution image.

If you are printing a photo or graphic, and the resolution is too low, it will be blurry or fuzzy when printed.

If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed.

Print quality troubleshooting 65

Chapter 8

Solve a problem

Cause: The resolution of the image was low.

If this did not solve the issue, try the next solution.

Solution 3: Print the image in a smaller size

Solution: Reduce the size of the image and then print it.

If you are printing a photo or graphic, and the print size is set too high, it will be blurry or fuzzy when printed.

If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed.

Cause: The image was printed in a larger size.

If this did not solve the issue, try the next solution.

Solution 4: Align the printer

Solution: Align the printer.

Aligning the printer can help ensure excellent print quality.

To align the printer from the HP Photosmart Software

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

The Printer Toolbox appears.

4. Click the Device Services tab.

5. Click Align the Printer.

The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.

Cause: The printer needed to be aligned.

Printouts have vertical streaks

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you

66 Solve a problem

NOTE: You can also open the Printer Toolbox from the Print Properties

dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.

For more information, see:

•“

Load media” on page 23 Paper basics” on page 21

•“

Cause: The wrong kind of paper was loaded in the input tray.

Printouts are slanted or skewed

Try the following solutions if your printout does not appear straight on the page.

•

Solution 1: Make sure the paper is loaded correctly Solution 2: Make sure only one type of paper is loaded

•

Solution 1: Make sure the paper is loaded correctly

Solution: Make sure that the paper is loaded correctly in the input tray.

For more information, see:

“

Load media” on page 23

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution 2: Make sure only one type of paper is loaded

Solution: Load only one type of paper at a time.

Cause: More than one type of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solve a problem

Ink streaks on the back of the paper

Try the following solutions if there is smeared ink on the back of your printout.

Solution 1: Print on a page of plain paper

• Solution 2: Wait while the ink dries

•

Solution 1: Print on a page of plain paper

Solution: Print one or several pages of plain paper to soak up any excess ink in

the product.

To remove excess ink using plain paper

1. Load several sheets of plain paper in the input tray.

2. Wait five minutes.

Print quality troubleshooting 67

Chapter 8

3. Print a document with little or no text.

4. Check the back of the paper for ink. If there is still ink on the back of the paper,

try printing on another page of plain paper.

Cause: Ink accumulated inside the product, where the back of the paper rests during printing.

Solve a problem

If this did not solve the issue, try the next solution.

Solution 2: Wait while the ink dries

Solution: Wait at least thirty minutes for the ink inside the product to dry, then try

the print job again.

Cause: The excess ink in the product needed to dry out.

The text edges are jagged

Try the following solutions if the text in your printouts is not sharp and the edges are rough.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore,

replacing the ink cartridges or printhead is not necessary.

• Solution 1: Use TrueType or OpenType fonts Solution 2: Align the printer

•

Solution 1: Use TrueType or OpenType fonts

Solution: Use TrueType or OpenType fonts to ensure that the product is able to

print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.

TrueType icon

OpenType icon

Cause: The font was a custom size.

Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed.

If this did not solve the issue, try the next solution.

Solution 2: Align the printer

Solution: Align the printer.

68 Solve a problem

Aligning the printer can help ensure excellent print quality.

To align the printer from the HP Photosmart Software

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties

dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

The Printer Toolbox appears.

4. Click the Device Services tab.

5. Click Align the Printer.

The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.

Cause: The printer needed to be aligned.

If this did not solve the issue, try the next solution.

Print troubleshooting

Use this section to solve these printing problems:

•

Envelopes print incorrectly The product prints meaningless characters

• The pages in my document came out in the wrong order

• The margins are not printing as expected

• A blank page came out while printing

•

Solve a problem

Envelopes print incorrectly

•

Solution 1: Reload the envelopes in the input tray Solution 2: Load a different type of envelope

• Solution 3: Tuck the flaps to avoid paper jams

•

Solution 1: Reload the envelopes in the input tray

Solution: Remove all paper from the input tray. Load a stack of envelopes in the

input tray, with the envelope flaps facing up and on the left.

NOTE: To avoid paper jams, tuck the flaps inside the envelopes.

Print troubleshooting 69

Chapter 8

Solve a problem

For more information, see:

“

Load media” on page 23

Cause: A stack of envelopes was loaded incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Load a different type of envelope

Solution: Do not use shiny or embossed envelopes or envelopes that have clasps

or windows.

Cause: The wrong type of envelope was loaded.

If this did not solve the issue, try the next solution.

Solution 3: Tuck the flaps to avoid paper jams

Solution: To avoid paper jams, tuck the flaps inside the envelopes.

Cause: The flaps might get caught in the rollers.

The product prints meaningless characters

•

Solution 1: Restart the product and your computer Solution 2: Try printing another document

•

Solution 1: Restart the product and your computer

Solution: Turn off the product and your computer for 60 seconds, then turn them

both on and try printing again.

Cause: The memory in the product was full.

If this did not solve the issue, try the next solution.

70 Solve a problem

Solution 2: Try printing another document

Solution: Try printing another document from the same software application. If this

works, then try printing a previously saved version of the document that is not corrupt.

Cause: The document was corrupt.

The pages in my document came out in the wrong order

Solution: Print the document in reverse order. When the document finishes

printing, the pages will be in correct order.

Cause: The print settings were set to print the first page of your document first. Because of the way the paper feeds through the product, this means the first page will be print side up at the bottom of the stack.

The margins are not printing as expected

•

Solution 1: Set the correct margins in your software application Solution 2: Verify the paper size setting

• Solution 3: Load the stack of paper correctly

• Solution 4: Load the stack of envelopes correctly

•

Solve a problem

Solution 1: Set the correct margins in your software application

Solution: Check the printer margins.

Make sure the margin settings for the document do not exceed the printable area of the product.

To check your margin settings

1. Preview your print job before sending it to the product.

In most software applications, click the File menu, and then click Print Preview.

2. Check the margins.

The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software.

3. Cancel the print job if the margins are not satisfactory, and then adjust the margins

in your software application.

Cause: The margins were not set correctly in your software application.

If this did not solve the issue, try the next solution.

Print troubleshooting 71

Chapter 8

Solve a problem

Solution 2: Verify the paper size setting

Solution: Verify that you have selected the proper paper size setting for your

project. Make sure that you have loaded the correct paper size in the input tray.

Cause: The paper size setting was not set correctly for the project you were printing.

If this did not solve the issue, try the next solution.

Solution 3: Load the stack of paper correctly

Solution: Remove the stack of paper from the input tray, and then reload the paper.

Make sure that you slide the paper-width guide to the right until it stops at the edge of the paper.

For more information, see:

“

Load media” on page 23

Cause: The paper guides are not positioned correctly.

If this did not solve the issue, try the next solution.

Solution 4: Load the stack of envelopes correctly

Solution: Remove all paper from the input tray. Load a stack of envelopes in the

input tray, with the envelope flaps facing up and on the left.

NOTE: To avoid paper jams, tuck the flaps inside the envelopes.

For more information, see:

“

Load media” on page 23

Cause: A stack of envelopes was loaded incorrectly.

A blank page came out while printing

•

Solution 1: Check the ink levels in the print cartridges

72 Solve a problem

• Solution 2: Check for blank pages at the end of the document Solution 3: Load more paper in the input tray

• Solution 4: Check the print cartridges for protective tape

•

Solution 1: Check the ink levels in the print cartridges

Solution: Check the estimated ink levels remaining in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

Cause: If you are printing black text, and a blank page comes out of the product, the black print cartridge might be empty.

If this did not solve the issue, try the next solution.

Solution 2: Check for blank pages at the end of the document

Solution: Open the document file in your software application and remove any extra

pages or lines at the end of the document.

Cause: The document you are printing contains an additional blank page.

If this did not solve the issue, try the next solution.

Solve a problem

Solution 3: Load more paper in the input tray

Solution: If the product has only a few sheets remaining, load more paper in the

input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray.

For more information, see:

“

Load media” on page 23

Cause: The product was out of paper.

If this did not solve the issue, try the next solution.

Solution 4: Check the print cartridges for protective tape

Solution: Check each print cartridge. The tape might have been removed from the

copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

Print troubleshooting 73

Chapter 8

Solve a problem

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

For more information, see:

“

Replace the cartridges” on page 40

Cause: The protective plastic tape was only partially removed from the print cartridge.

Scan troubleshooting

Use this section to solve these scan problems:

•

Scanned image is blank Scanned image is incorrectly cropped

• Scanned image has incorrect page layout

• Text format is incorrect

• Scanned image shows dotted lines instead of text

• Text is incorrect or missing

•

Scanned image is blank

Solution: Load your original print side down on the right front corner of the glass.

74 Solve a problem

Cause: The original was placed incorrectly on the glass.

Scanned image is incorrectly cropped

Solution: The autocropping feature in the software crops anything that is not part

of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all.

Cause: The software was set to automatically crop scanned pictures.

Scanned image has incorrect page layout

Solution: Turn off autocropping in the software to retain the page layout.

Cause: The automatic cropping feature in the software was changing the page

layout.

Text format is incorrect

Solution: Some applications cannot handle framed text formatting. Framed text is

one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained.

Cause: The scan document settings were incorrect.

Solve a problem

Scanned image shows dotted lines instead of text

Solution: Make a black-and-white copy of the original and then scan the copy.

Cause: If you used the Text image type to scan text that you plan to edit, the

scanner might not recognize color text. The Text image type scans at 300 x 300 dpi, in black and white.

Scan troubleshooting 75

Chapter 8

If you are scanning an original that has graphics or artwork surrounding the text, the scanner might not recognize the text.

Text is incorrect or missing

Solve a problem

•

Solution 1: Make sure that the brightness is set appropriately in the software Solution 2: Make sure that the glass and the back of the document lid are clean

•

Solution 1: Make sure that the brightness is set appropriately in the software

Solution: Adjust the brightness in the software, and then rescan the original.

To adjust the brightness

1. In the HP Scanning window, click Lighten/Darken in the Basic menu or the

Tools panel.

2. Adjust the brightness indicators.

Cause: The brightness was not set correctly in the software.

If this did not solve the issue, try the next solution.

Solution 2: Make sure that the glass and the back of the document lid are clean

Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe

the glass and the back of the document lid.

Cause: The glass and the back of the document lid were not clean.

Copy troubleshooting

Use this section to solve these copy problems:

•

Nothing happens when I try to copy Parts of the original do not appear or are cut off

• The printout appears enlarged on the page

• The printout is blank

•

Nothing happens when I try to copy

•

Solution 1: Turn on the product Solution 2: Place the original correctly on the glass

• Solution 3: Wait for the product to finish other tasks

•

76 Solve a problem

• Solution 4: The product does not support the paper or envelope Solution 5: Check for a paper jam

•

Solution 1: Turn on the product

Solution: Look at the On button located on the product. If it is not lit, the product is

turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Place the original correctly on the glass

Solution: Load your original print side down on the right front corner of the glass.

Solve a problem

Cause: The original was placed incorrectly on the glass.

If this did not solve the issue, try the next solution.

Solution 3: Wait for the product to finish other tasks

Solution: Check the On light. If it is blinking, the product is busy.

If the product is performing another task such as printing or scanning, your copy job will be delayed until the product completes the current task.

Cause: The product was busy with another task.

If this did not solve the issue, try the next solution.

Solution 4: The product does not support the paper or envelope

Solution: Do not use the product to copy onto envelopes or other papers the

product does not support.

Cause: The product did not recognize the inserted paper type.

Copy troubleshooting 77

Chapter 8

If this did not solve the issue, try the next solution.

Solution 5: Check for a paper jam

Solution: Clear the paper jam.

Solve a problem

Cause: The product had a paper jam.

Parts of the original do not appear or are cut off

•

Solution 1: Place the original correctly on the glass

•

Solution 2: Clean the scanner glass

Solution 1: Place the original correctly on the glass

Solution: Load your original print side down on the right front corner of the glass.

Cause: The original was placed incorrectly on the glass.

If this did not solve the issue, try the next solution.

Solution 2: Clean the scanner glass

Solution: Clean the scanner glass and make sure that there are no foreign

materials adhering to it.

Cause: The scanner glass was dirty, causing the product to include an area in the copy that was larger than the document.

The printout appears enlarged on the page

Solution: Ensure that your Copy settings are chosen correctly. If the problem

persists, debris might be stuck on the glass or on the back of the document lid. This

78 Solve a problem

can cause the product to detect only a portion of the image. Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid.

Cause: The product detected only a portion of the image due to dust or debris on the glass.

The printout is blank

•

Solution 1: Place the original correctly on the glass Solution 2: Check the ink levels in the print cartridges

•

Solution 1: Place the original correctly on the glass

Solution: Load your original print side down on the right front corner of the glass.

Solve a problem

Cause: The original was placed incorrectly on the glass.

If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels in the print cartridges

Solution: Check the estimated ink levels remaining in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

Copy troubleshooting 79

Chapter 8

Errors

Solve a problem

Flashing lights

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

If the product has an error, the lights on the product might flash, or an error message might appear on your computer screen.

This section contains the following topics:

•

Flashing lights Product messages

• File messages

• General user messages

• Paper messages

• Power and connection messages

• Print cartridge messages

•

The lights on the product flash in special sequences to inform you about various error conditions. Refer to the following table for information on solving your error condition based on which lights are on or flashing on the product.

Attention light

Fast blinking

Estimate d Ink Level lights

All ! fast blinking

On ! Fast

All ! fast blinking

Current ink level On

Number of Copies display

E On Print cartridges are

blinking

E On The print carriage is

E Fast

On light Description Solution

not installed in the printer.

On The product is out of

paper.

The product has a paper jam.

stalled.

Scanner failure Turn off the product,

blinking

Install print cartridges.

Load paper and press any button to resume.

Clear the paper jam, and then press any button to resume.

Open the front access door, and check that the carriage is not blocked.

and then turn it on again.

If the problem persists, contact HP customer support. In the meantime, you can continue to use the product as a printer.

80 Solve a problem

(continued)

Attention light

Estimate d Ink Level lights

Number of Copies display

On light Description Solution

Fast blinking

Fast blinking for 10 seconds

All ! fast blinking

Current selection

On and then On

Fast blinking

All ! fast

blinking

Tri-color

ink level !

fast

blinking

Black ink

level light

Fast blinking

Tri-color

ink level

light On

Black ink

level ! fast

blinking

On Tri-color

ink level !

and fourth

indicator

E Fast

blinking

Current selection On

Fast blink for 10 seconds

The product has a fatal error.

Scan was pressed, and there was no response from the

computer. and then On

E On The print cartridges

are missing or not

seated correctly.

The tape was not

removed from one

or both print

cartridges.

The print cartridge

might be defective.

Current selection On

On The tri-color print

cartridge is missing

or not seated

correctly.

Current selection On

On The black print

cartridge is missing

or not seated

correctly.

Current selection On

On The tri-color print

cartridge is getting

low on ink.

1. Turn off the

product.

2. Unplug the power

cord.

3. Wait a minute,

then plug the power cord back in.

4. Turn on the

product.

If the problem persists, contact HP Support.

Make sure the computer is turned on, the product software is installed, and the computer is connected to the product with a USB cable.

Install or remove and reinsert print cartridges.

Remove the print cartridge, remove tape, and reinsert the print cartridge.

Remove and replace black or tri-color or both print cartridges.

Install or remove and reinsert the tri-color print cartridge.

Install or remove and reinsert the black print cartridge.

Replace the tri-color print cartridge when print quality is no longer acceptable.

Solve a problem

Errors 81

Chapter 8

(continued)

Attention light

Estimate d Ink Level lights

Number of Copies display

On light Description Solution

Solve a problem

On Tri-color

Product messages

The following is a list of product-related error messages:

•

fast blinking

Black ink level light On

ink level light On

Black ink level ! and fourth indicator blinking

Current selection On

Firmware revision mismatch Memory is full

The tri-color print cartridge has been removed.

On The black print

cartridge is getting low on ink.

The black print cartridge has been removed.

Replace the tri-color print cartridge, or print in ink-backup mode with the black print cartridge. For more information, see

“

Printing in inkbackup mode” on page 87.

Replace the black print cartridge when print quality is no longer acceptable.

Replace the black print cartridge, or print in ink-backup mode with the tri-color print cartridge. For more information, see

“

Printing in inkbackup mode” on page 87.

Firmware revision mismatch

Solution: To find support and warranty information, go to the HP Web site at

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: The revision number of the product firmware does not match the revision

number of the software.

Memory is full

Solution: Try making fewer copies at a time.

Cause: The document you are copying has exceeded the memory of the product.

File messages

The following is a list of file-related error messages:

•

Error reading or writing the file

82 Solve a problem

• File not found File format not supported

• Invalid file name

• Supported file types for the HP All-in-One

•

Error reading or writing the file

Solution: Check to see if you have the right folder and file name.

Cause: The product software could not open or save the file.

File not found

Solution: Close some applications and try the task again.

Cause: There was not enough available memory on your computer to create a print

preview file.

File format not supported

Solution: Open the file in another application, and save it in a format that the

product software recognizes.

For more information, see:

“

Supported file types for the HP All-in-One” on page 83

Cause: The product software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates it is a supported file type, the file might be corrupted.

Invalid file name

Solution: Make sure that you are not using any invalid symbols in the file name.

Cause: The file name you entered was invalid.

Supported file types for the HP All-in-One

Refer to the following for the supported file formats:

• The HP Photosmart software supports the following file formats: BMP, DCX, FPX,

GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG

• When scanning, the HP Photosmart Software enables you to save an image in the

following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF

Solve a problem

General user messages

The following is a list of messages related to common user errors:

•

Cannot crop Borderless printing error

•

Errors 83

Chapter 8

Solve a problem

• No scan options Out of disk space

•

Cannot crop

•

Solution 1: Close applications that are not being used Solution 2: Create more space on your hard drive

•

Solution 1: Close applications that are not being used

Solution: Close all applications that are not in use. This includes applications that

run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan.

If this problem occurs frequently, or if you encounter memory problems while using other applications, you might need to add more memory to your computer. See the user guide that came with your computer for more information.

Cause: The computer does not have enough memory.

Solution 2: Create more space on your hard drive

Solution: Empty the Recycle Bin on your desktop. You might also need to remove

files from the hard disk; for example, delete temporary files.

Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk.

Borderless printing error

Solution: Borderless printing cannot occur with only the black print cartridge

installed. Install the tri-color print cartridge.

For more information, see:

“

Replace the cartridges” on page 40

Cause: The product was in ink-backup mode with only the black print cartridge installed, and a borderless print job was initiated.

No scan options

Solution: Make sure the software is installed and running. For more information,

see the Start Here guide that came with the HP All-in-One.

Cause: The software that came with the product was not running, or has never been installed.

84 Solve a problem

Out of disk space

Solution: Close some applications and try the task again.

Cause: There was not enough available memory on your computer to perform the

task.

Paper messages

The following is a list of paper-related error messages:

•

Ink is drying

Solution: Leave the sheet in the output tray until the message disappears. If it is

necessary to remove the printed sheet before the message disappears, carefully hold the printed sheet on the underside or the edges, and place it on a flat surface to dry.

Cause: Transparencies and some other media require a drying time that is longer than normal.

Power and connection messages

The following is a list of power- and connection-related error messages:

•

Improper shutdown

Solution: Press the On button located on the control panel of the product to turn

the product on and off.

Cause: The last time the product was used, it was not turned off properly. If the product is turned off by turning off the switch on a power strip or by using a wall switch, the product can be damaged.

Print cartridge messages

The following is a list of print cartridge error messages:

•

Non-HP cartridges installed Previously used genuine HP cartridges installed

• Original HP ink has been depleted

• Low on ink

• Printing in ink-backup mode

• Print cartridge is missing, incorrectly installed, or not intended for your product

• Print cartridges missing or not detected

• Incompatible print cartridges

• Print cartridges in wrong slot

• Print cartridge problem

•

Solve a problem

Errors 85

Chapter 8

Solve a problem

Non-HP cartridges installed

Solution: Follow the prompts on the computer screen to continue or replace the

indicated print cartridges with genuine HP cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using of a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

For more information, see:

“

Replace the cartridges” on page 40

Cause: The product detected that a non-HP print cartridge was installed.

Previously used genuine HP cartridges installed

Solution: Check the print quality of the current print job. If it is satisfactory, follow

the prompts on the computer screen to continue.

Ink levels might not be available for the indicated print cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a lowink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

Cause: A genuine HP print cartridge was previously used in another printer.

Original HP ink has been depleted

Solution: Follow the prompts on the computer screen to continue or replace the

indicated print cartridges with genuine HP cartridges.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using of a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

For more information, see:

“

Replace the cartridges” on page 40

86 Solve a problem

Cause: The original HP ink in the indicated print cartridges was depleted.

Low on ink

Solution: Ink level warnings and indicators provide estimates for planning purposes

only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator may be inaccurate or unavailable.

For HP product return and recycling information, visit us at:

www.hp.com/recycle.

Cause: The indicated print cartridges were estimated to be low on ink and might need to be replaced soon.

Printing in ink-backup mode

Solution: If you receive the ink-backup mode message and two print cartridges are

installed in the product, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed.

Solve a problem

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Cause: When the product detected that only one print cartridge is installed, inkbackup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the product and affects the quality of printouts.

Print cartridge is missing, incorrectly installed, or not intended for your product

Solution: If the print cartridges are missing, incorrectly installed, or not intended for

your product, one or both of the print cartridge status lights begin to blink. One of the following messages may appear on your computer screen:

Print Cartridge Problem

Incorrect Print Cartridge(s)

Errors 87

Chapter 8

Solve a problem

Incorrectly Installed Cartridge(s)

Print Cartridge(s) Missing

Print cartridges missing or not detected

•

Solution 1: Remove and reinsert the print cartridges

•

Solution 2: Clean the print cartridge contacts

•

Solution 3: Replace the print cartridges

Solution 1: Remove and reinsert the print cartridges

Solution: Remove and reinsert the print cartridges and verify that they are fully

inserted and locked in place.

Also, make sure the print cartridges are installed into the correct slots.

To make sure the print cartridges are installed correctly

1. Make sure the product is turned on.

2. Open the print cartridge door.

The print carriage moves to the center of the product.

3. Check to make sure you are using the correct print cartridges for your product.

For more information about compatible print cartridges, see “

Order ink supplies”

on page 38

4. Remove the black print cartridge from the slot on the right. Do not touch the ink

nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.

Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

88 Solve a problem

5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then

push the print cartridge forward until it clicks into the socket.

6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

Cause: The indicated print cartridges were installed incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Clean the print cartridge contacts

Solution: Clean the print cartridge contacts.

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart

or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

Solve a problem

• Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the print cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge

contacts. These can damage the print cartridge or the product.

To clean the print cartridge contacts

1. Turn on the product and open the print cartridge door.

The print carriage moves to the center of the product.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the product.

3. Lightly press down on the print cartridge to release it, and then pull it towards you

out of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and

clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes.

4. Inspect the print cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze

any excess water from it.

6. Hold the print cartridge by its sides.

Errors 89

Chapter 8

Solve a problem

7. Clean only the copper-colored contacts. Allow the print cartridges to dry for

approximately ten minutes.

1 Copper-colored contacts

2 Ink nozzles (do not clean)

8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back

into the slot. Make sure you push the print cartridge in firmly until it snaps into place.

9. Repeat if necessary for the other print cartridge.

10. Gently close the print cartridge door and plug the power cord into the back of the

product.

Cause: The print cartridge contacts needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 3: Replace the print cartridges

Solution: Replace the indicated print cartridge. You can also remove the indicated

print cartridge and print using ink-backup mode.

NOTE: During ink-backup mode, the product can only print jobs from the

computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

90 Solve a problem

Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Related topics

“

Replace the cartridges” on page 40

Cause: The print cartridge was damaged.

Incompatible print cartridges

•

Solution 1: Make sure you are using the correct print cartridges Solution 2: Contact HP customer support

•

Solution 1: Make sure you are using the correct print cartridges

Solution: Check to make sure you are using the correct print cartridges for your

product. For a list of compatible print cartridges, see the printed documentation that came with the product.

If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible.

If it appears that you are using the correct print cartridges, proceed to the next solution.

For more information, see:

•“

Order ink supplies” on page 38 Replace the cartridges” on page 40

•“

Cause: The indicated print cartridges were not compatible with the product.

If this did not solve the issue, try the next solution.

Solve a problem

Solution 2: Contact HP customer support

Solution: To find support and warranty information, go to the HP Web site at

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: The print cartridges were not intended for use in this product.

Errors 91

Chapter 8

Solve a problem

Print cartridges in wrong slot

Solution: Make sure the print cartridges are installed into the correct slots. If they

are, remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.

To make sure the print cartridges are installed correctly

1. Make sure the product is turned on.

2. Open the print cartridge door.

The print carriage moves to the center of the product.

3. Check to make sure you are using the correct print cartridges for your product.

For more information about compatible print cartridges, see “

Order ink supplies”

on page 38

4. Remove the black print cartridge from the slot on the right. Do not touch the ink

nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

92 Solve a problem

5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then

push the print cartridge forward until it clicks into the socket.

6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

NOTE: If the print cartridges are installed in the wrong slots and you cannot

remove them from the product, contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The indicated print cartridges were installed incorrectly.

Print cartridge problem

The message might indicate which cartridge is causing the problem. If the message does not indicate which cartridge is causing the problem, follow these steps to determine which cartridge is the problem cartridge. After you determine which cartridge is the problem cartridge, continue with the first solution.

Solve a problem

To determine which print cartridge is having the problem

1. Make sure the product is on.

2. Open the print cartridge door.

The print carriage moves to the center of the product.

3. Check to make sure you are using the correct print cartridges for your product. For a

list of compatible print cartridges, see the printed documentation that came with the product.

Errors 93

Chapter 8

Solve a problem

4. Remove the black print cartridge from the slot on the right.

Press down on the cartridge to release it, and then pull it toward you out of the slot.

1 Tri-color print cartridge

2 Black print cartridge

5. Close the print cartridge door.

6. Check to see if the error has been resolved.

• If the error has been resolved, then there is a problem with the black print cartridge.

• If the error has not been resolved, continue to the next step.

7. Open the print cartridge door and reinsert the black print cartridge by sliding it forward

into the slot on the right. Then push the print cartridge forward until it clicks into the slot.

8. Remove the tri-color print cartridge from the slot on the left.

Press down on the cartridge to release it, and then pull it toward you out of the slot.

9. Close the print cartridge door.

10. Check to see if the error has been resolved.

• If the error has been resolved, then there is a problem with the tri-color print cartridge.

• If the error has not been resolved, then there is a problem with both print cartridges.

11. Open the print cartridge door and reinsert the tri-color print cartridge by sliding it

forward into the slot on the left. Then push the print cartridge forward until it clicks into the slot.

12. Close the print cartridge door.

94 Solve a problem

• Solution 1: Remove and reinsert the print cartridges Solution 2: Clean the print cartridge contacts

• Solution 3: Replace the print cartridges

•

Solution 1: Remove and reinsert the print cartridges

Solution: Remove and reinsert the print cartridges and verify that they are fully

inserted and locked in place.

Also, make sure the print cartridges are installed into the correct slots.

To make sure the print cartridges are installed correctly

1. Make sure the product is turned on.

2. Open the print cartridge door.

The print carriage moves to the center of the product.

3. Check to make sure you are using the correct print cartridges for your product.

For more information about compatible print cartridges, see “

Order ink supplies”

on page 38

4. Remove the black print cartridge from the slot on the right. Do not touch the ink

Solve a problem

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then

push the print cartridge forward until it clicks into the socket.

Errors 95

Chapter 8

Solve a problem

6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

Cause: The indicated print cartridges were installed incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Clean the print cartridge contacts

Solution: Clean the print cartridge contacts on the print carridge(s) that are

experiencing the problem.

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart

or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the print cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge

contacts. These can damage the print cartridge or the product.

To clean the print cartridge contacts

1. Turn on the product and open the print cartridge door.

The print carriage moves to the center of the product.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the product.

3. Lightly press down on the print cartridge to release it, and then pull it towards you

out of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and

clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes.

4. Inspect the print cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze

any excess water from it.

6. Hold the print cartridge by its sides.

7. Clean only the copper-colored contacts. Allow the print cartridges to dry for

approximately ten minutes.

96 Solve a problem

1 Copper-colored contacts

2 Ink nozzles (do not clean)

8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back

into the slot. Make sure you push the print cartridge in firmly until it snaps into place.

9. Repeat if necessary for the other print cartridge.

10. Gently close the print cartridge door and plug the power cord into the back of the

product.

Cause: The print cartridge contacts needed to be cleaned.

If this did not solve the issue, try the next solution.

Solve a problem

Solution 3: Replace the print cartridges

Solution: Replace the print cartridges that are experiencing the problem. If only one

of the print cartridges is experiencing the problem, you can also remove it and print using ink-backup mode.

NOTE: During ink-backup mode, the product can only print jobs from the

computer. You cannot initiate a print job from the control panel (such as copying or scanning an original). For more information, see “

Printing in ink-backup

mode” on page 87.

Cause: One or both of the print cartridges were having a problem.

Errors 97

HP DESKJET F4400 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Printer parts

Get to know the HP All-in-One

Control panel features

Control panel features (HP Deskjet F4424 All-in-One only)

Print documents

Print

Print photos

Print envelopes

Print on specialty media

Print a Web page

Scan to a computer.

Scan

Copy text or mixed documents

Copy

Set the copy paper type

Copy text or mixed documents

Copy (HP Deskjet F4424 All-in-One only) 33

Check the estimated ink levels

Work with cartridges

Order ink supplies

Automatically clean print cartridges

Manually clean print cartridges

Replace the cartridges

Cartridge warranty information

HP support

Support process

Solve a problem

HP support by phone

Phone support period

Placing a call

Support phone numbers

After the phone support period

Additional warranty options

Setup troubleshooting

The product will not turn on

After setting up the product, it does not print

Uninstall and reinstall the software

Print quality troubleshooting

Wrong, inaccurate, or bleeding colors

Ink is not filling the text or graphics completely

The printout has a horizontal band of distortion near the bottom of a borderless print

Printouts have horizontal streaks or lines

Printouts are faded or have dull colors

Printouts seem blurry or fuzzy

Printouts are slanted or skewed

Ink streaks on the back of the paper

The text edges are jagged

Print troubleshooting

Envelopes print incorrectly

The product prints meaningless characters

The margins are not printing as expected

A blank page came out while printing

Scan troubleshooting

Text is incorrect or missing

Copy troubleshooting

Nothing happens when I try to copy

Parts of the original do not appear or are cut off

The printout is blank

Errors

Flashing lights

Product messages

File messages

Supported file types for the HP All-in-One

General user messages

Cannot crop

Paper messages

Power and connection messages

Print cartridge messages

Print cartridges missing or not detected

Incompatible print cartridges

Print cartridge problem